Service Flower:

1. Billing/Payment:

 Transparent Billing: Clear display of costs associated with each service, including
labor, materials, and any potential travel fees.

 Payment Options: Secure online payment via the application, with flexible payment
methods to ensure a smooth user experience.

2. Information:

 Service Database: Detailed information on various offered services, including

plumbers and electrical repair services, with comprehensive descriptions.

 Real-time Updates: Instant notifications on the status of requests, schedules of

professionals, and real-time updates on interventions.

3. Advice:

 Educational Guides: Integration of educational guides providing practical advice on

preventive maintenance, minor repairs, and best practices.

 Online Assistance: Ability to obtain online advice from professionals for specific
issues.

4. Order Placement:

 Simplified Process: Intuitive interface allowing users to choose the type of service
needed without going through a formal ordering process.

 Customization Options: Ability for users to specify their specific service needs
without going through a standard order.

5. Exceptions:

 Emergency Management: Feature enabling users to report emergencies for a quick

response.

 Responsive Customer Support: Proactive management of exceptions with a

dedicated customer support team to quickly resolve issues.

6. Application Security:

 Data Protection: Advanced security measures to ensure the confidentiality of user

data, including payment information.

 Secure Authentication: Use of secure authentication mechanisms to ensure that only

authorized users access the application.

7. Hospitality:

 Personalized Communication: Personalized welcome messages and notifications to

create a warm and friendly atmosphere.
  Community Events: Organization of local events, workshops, or webinars to establish
a connection with the user community.

This service flower illustrates how our application offers a comprehensive range of services,
emphasizing transparent billing, information, advice, simplified order placement, exception
management, application security, and hospitality to enhance the user experience in Morocco.