HPE Support Center

SUPPORT ALERTS - CUSTOMER ADVISORY

Document ID: a00121346en_us

Version: 1
Advisory: HPE ProLiant or Synergy Gen10 Servers - Brief CPU Or Network Traffic Loss May Occur Approximately
Every 24 Hours On Servers Configured With Intel Xeon Scalable Processors Running Innovation Engine (IE) FW
revision 0.2.2.2 Or 0.2.2.3

NOTICE: The information in this document, including products and software versions, is current as of the Release Date.
This document is subject to change without notice.

Release Date: 2022-03-04

Last Updated: 2022-03-04

DESCRIPTION
Approximately every 24 hours, on HPE ProLiant or Synergy Gen10 servers utilizing Intel Xeon Scalable Processors, the
server may experience a loss of CPU utilization and potentially a drop in network traffic for approximately 50 milliseconds.
This can result in dropped network clients.

SCOPE
This issue impacts HPE ProLiant and Synergy Gen10 servers utilizing Intel Xeon Scalable Processors running the following
Innovation Engine (IE) Firmware revisions:

0.2.2.2
0.2.2.3

RESOLUTION
Impacted HPE ProLiant and Synergy servers should be upgraded to Innovation Engine (IE) Firmware revision 0.2.3.0 to
avoid this issue:

Online ROM Flash for Windows x64 - HPE Gen10 Innovation Engine Firmware for HPE Gen10 Servers

ROM Flash Firmware Package - HPE Gen10 Innovation Engine Firmware for HPE Gen10 Servers (VMware)

Online ROM Flash for Linux - HPE Gen10 Innovation Engine Firmware for HPE Gen10 Servers

This firmware revision will also be available in the next SPP release.

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Hardware Platforms Affected: HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy
660 Gen10 Compute Module, HPE Synergy 480 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant
DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE ProLiant XL170r Gen10 Server, HPE ProLiant XL190r Gen10
Server, HPE ProLiant DL120 Gen10 Server, HPE ProLiant DL160 Gen10 Server, HPE ProLiant DL180 Gen10 Server, HPE
ProLiant DL580 Gen10 Server, HPE ProLiant ML110 Gen10 Server, HPE ProLiant ML350 Gen10 Server, HPE ProLiant XL450
Gen10 Server, HPE ProLiant XL270d Gen10 Server, HPE Apollo 4200 Gen10 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK7584
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