ACKNOWLEDGMENT

The summer internship at “HDFC BANK LIMITED” has been a great opportunity to learn
about the banking sector from as close as possible.

As an MBA student aiming to build a career in the BFSI sector, it was like a dream come
true to get an opportunity to work in the leading private sector bank in India.

It is a great pleasure for me to acknowledge my heartfelt gratitude and indebtedness to

my guide Mr. Anshuman Chakravorty (Branch Manager, HDFC Bank, Dehradun) for his
constant guidance, supervision, and encouragement during the entire period of this
study even at the cost of his personal inconveniences. In spite of his extremely busy
schedule as the Branch Manager of one of the biggest branches of upper Assam, his
enthusiasm to interact with the student interns to impart some of his vast experience
and knowledge to us was truly inspiring.

I am also grateful to Mr. Rupam Dey (Personal Banker Authoriser) and Mrs. Monmita
Rajkhowa (Preferred RM) for their incredible support and guidance throughout the
Summer Internship without which I would have been truly clueless.

I would also like to take this opportunity to show my gratitude towards my family and
friends whose constant support has helped me complete this project.
CERTIFICATE BY GUIDE

I have the pleasure in certifying that Tarang Aggarwal is a student of

Graphic Era University of the Bachelor of Business Administration

She has completed her project work Title as DIGITAL BANKING AT

HDFC BANK under my guidance. I certify that this is her original effort &
has not been copied from any other source. This project has also not been
submitted in any other University for the purpose of award of any Degree.

This project fulfils the requirement of the curriculum prescribed by

Graphic Era University, Dehradun, for the said course.

I recommend this project work for evaluation & consideration for the
award of Degree to the student
 TABLE OF CONTENT

SNO. INDEX Page no.

1 BANKING INDUSTRIES IN INDIA

2 ORGANISATION PROFILE

5
-DISTRIBUTION -
MANAGEMENT
-BOARD OF DIRECTORS ---
SHAREHOLDINGPATTERN
-BUSINESS PROFILE

6 PART B
PROJECT DETAILS. SCOPE
AND OBJECTIVE OF THE STUDY.
RESEARCH METHODOLOGY.
DATA ANALYSIS AND INTERPRETATION.

7 PART C

LEARNINGS FROM SUMMER TRAINING

CUSTOMER INVOLVEMENT LEVEL IN

DIGITAL BANKING

PROCESS OF OFFERING RIGHT PRODUCT

TO RIGHT CUSTOMER
9
DECLARATION BY THE STUDENT

I hereby declare that this project work entitled DIGITAL BANKING AT

HDFC BANK my work, carried out under the guidance of my faculty
guide DR. SHYAM KAPRI. This report neither full nor in part has ever
been submitted for award of any other degree of either this university or
any other university.

Tarang Aggarwal
 DIGITAL BANKING AT HDFC BANK

SUBMITTED TO:
IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE
DEGREE OF
BACHELOR OF BUSINESS ADMINISTATION
(GRAPHIC ERA HILL UNIVERSITY)

SUBMITTED TO: SUBMITTED BY

DR. SHYAM KAPRI TARANG
AGGARAL
Assistant professor enrollno. ge- 1926051