Katelyn Wilson

(435) 592-4123 • kwilso09@byu.edu • www.linkedin.com/in/katelyn-wilson-kw

EDUCATION

Brigham Young University – Marriott School of Business Aug 2020–Apr 2025

Bachelor of Science, Experience Design and Management, Minor in Family Life Provo, UT
▪ GPA 3.50
▪ Experience Design Society Club member
EXPERIENCE

Intermountain Healthcare Nov 2020–Present

Facility Host American Fork, UT
▪ Guided over 39,000 patients and visitors within American Fork Hospital to increase support and safety over a
course of 1½ years
▪ Minimized confusion and wait times by structuring an effective system to help check in patients eliminating
technological confusion and implemented said system with at least 15 patients daily
▪ Interacted daily among patients with unique needs and used both empathy and quick thinking to understand
how to be a caregiver in stressful situations
Intermountain Healthcare Nov 2020–Apr 2022
Gift Shop Assistant Manager American Fork, UT
▪ Developed the Gift Shop layout to be wheelchair accessible and to showcase seasonal and valued items semi-
quarterly increasing overall customer satisfaction
▪ Increased yearly sales of inventory with 2 other managers by 61% from 2020-2021 by assessing previous and
current trends to display product strategically for customer preference
▪ Trained 10 volunteers to be gift shop associates and taught volunteers proper business etiquette to enhance
customer satisfaction
Brigham Young University Student Alumni Organization Jan 2022–Mar 2022
Choose 2 Give Communications Volunteer Coordinator Provo, UT
▪ Designed and prepared a booth for volunteers to interact with students on campus for over 2 weeks, 5 hours a
day to spread information and clarity about the event
▪ Collaborated with 6 other communications coordinators to promote advertising of Choose 2 Give on BYU campus
and resulted in raising over $15,000 in donations with over 5,000 donors overall
PERSONAL

▪ Established project manager over a small team of employees for a major inventory of the Hospital Gift Shop
resulting in decreasing the project time by 30 days
▪ Participated in over 45 golf tournaments including a Utah PGA tournament as a high school varsity athlete and
individually over the course of 8 years
▪ Arranged and oversaw a 5-day youth camp for over 60 youth resulting in a safe and meaningful experience for all
participants