1. Which one from the expression below is a formal English language?

 Essential measures should be undertaken at the earliest opportunity.

 You should do whatever you have to as soon as you can.
 Don't send anything off until you're told to.
 I’m happy to say that my proposal was accepted.

2. Which one from the expression below is an informal English

language?
 Before Europeans discovered America, they didn't eat potatoes.
 Research has shown that learning a second language can expand the
reasoning capability of the brain.
 The inclement climatic conditions obliged the President to return earlier than
scheduled.
 Please await instructions before dispatching items.

3. Which one from the expression below is a cliché?

 A large number of
 In the near future
 Last but not least
 Due to the fact that

4. Which one from the expression below is slang?

 Dude
 OMG
 Go ahead
 Stand up

5. Which one from the expression below is an abbreviation?

 Bro
 FYI
 Hip
 I’mma

6. The words below are the names of items you will find in an office,
except…
 Printer
 File folder
 Duvet
 Paper tray
7. Which one from the sentences below has proper punctuation?
 You don't know me well, do you?
 In summer, its way too hot around here.
 Stop you can't go any further!
 Kevin, Lillian, and Thomas are on their way to Dayton Ohio.

8. Which one from the sentences below has proper capitalization?

 He received a bachelor's degree from the University of Colorado.
 The Senator was talking to the President.
 He was born in New York city.
 My favourite book is "The Fellowship Of The Ring".

9. Which one from the sentences below has the proper grammar?
 In the last ten years, increasing use of social media and online platforms have
allowed companies to connect with customers in new ways.
 Conflict at work can affects the motivation and well-being of staff and create
stress.
 Studies has found that working together make people more motivated and
helps them perform much better.
 The first step to understanding the role of collaboration in negotiations is to
realise that it is not always a competitiveness situation.
10. Which one from the sentences below is an example of a
descriptive sentence?
 The team should shake hands with their opponents.
 The doctor has taken an oath to protect her patients.
 One of the hardest things I've ever had to do was learn how to swim.
 His deep and soulful blue eyes were like the color of the ocean.

11. Which one of the options below is an example of salutation?

 I would also appreciate it if you could explain the current issues with the
delivery system.
 I hope this email finds you well.
 To Whom It May Concern
 I look forward to hearing from you.

12. Which one of the expressions below can be found in the

opening of an email?
 I would also appreciate it if you could explain the current issues with the
delivery system.
 To Whom It May Concern
 I hope this email finds you well.
 I look forward to hearing from you.

13. Which one of the expressions below can be found in a body

email?
 To Whom It May Concern
 I hope this email finds you well.
 I would also appreciate it if you could explain the current issues with the
delivery system.
 I look forward to hearing from you.

14. Which one of the options below is an example of closing in an

email?
 To Whom It May Concern
 I look forward to hearing from you.
 I hope this email finds you well.
 I would also appreciate it if you could explain the current issues with the
delivery system.
15. The options below are examples of common sign off for emails
written to an acquaintance, except…
 Sincerely,
 Cheers,
 Best wishes,
 Kind regards,

16. Which one of the options below is a part of a memo?

 CC
 Objective
 Subject
 Attachment

17. Which one of the options below is a part of an email?

 Title
 Objective
 Attachment
 Conclusion
18. Which one of the options below is a part of a letter?
 Complimentary close
 BCC
 Title
 CC

19. The options below are different kinds of business documents,

except…
 Proposal
 Dissertation
 Email
 Report

20. The options below are parts of a report except…

 Title
 Conclusion
 Introduction
 Salutation

21. Which one of the options below is an example of an expression

of responding to a request for a price list?
 I have forwarded your complaint to our corporate customer experience team
and we will do everything we can to make sure this doesn’t happen again.
 We are pleased to enclose the required information requested in the form of
our pricelist meant to be passed on to customers.
 In response to your enquiry, please find attached to this email our price list.
 I am confident that my experience as well as my research and writing skills
qualify me for consideration.
22. Which one of the options below is an example of expression of
complaint?
 You are always such a help, and I appreciate your support in every way.
 We would like you to send us a copy of your latest catalogue along with
copies of descriptive leaflets that could be passed on to prospective
customers.
 I am disappointed because I was billed the wrong amount.
 We are pleased to enclose the required information requested in the form of
our pricelist meant to be passed on to customers.
23. Which one of the options below is an example of an expression
of responding to a customer’s complaint?
 I am confident that my experience as well as my research and writing skills
qualify me for consideration.
 We are pleased to enclose the required information requested in the form of
our pricelist meant to be passed on to customers.
 I have forwarded your complaint to our corporate customer experience team
and we will do everything we can to make sure this doesn’t happen again.
 In response to your enquiry, please find attached to this email our price list.

24. Which one of the options below is an expression that you will
find in an opening of a thanking letter/email?
 Again, thank you very much. I greatly appreciate your assistance with my job
search.
 I’m happy to report that I have just accepted a new position with XYZ
Company.
 I would like to thank you for the invaluable support you provided to me during
my recent career search.
 I am disappointed because I was billed the wrong amount.

25. Which one of the options below is an expression that you will
find in a body of a thanking letter/email?
 Again, thank you very much. I greatly appreciate your assistance with my job
search.
 I would like to thank you for the invaluable support you provided to me during
my recent career search.
 I’m happy to report that I have just accepted a new position with XYZ
Company.
 I am disappointed because I was billed the wrong amount.

26. Which one of the options below is an expression that you will
find in a closing of a thanking letter/email?
 I am disappointed because I was billed the wrong amount.
 I would like to thank you for the invaluable support you provided to me during
my recent career search.
 I’m happy to report that I have just accepted a new position with XYZ
Company.
 Again, thank you very much. I greatly appreciate your assistance with my job
search.
27. Which one of the options below is an example of a statement in
a cover letter explaining about yourself?
 The opportunity to potentially work for your company, which has been
recognized as one of the largest manufacturing companies in the world,
excites me as I continue to seek new challenges.
 Thank you for considering my application and I welcome the opportunity to
discuss how my qualifications would be and your company’s continued
success.
 I am delighted to have the opportunity to apply for the position of
Administrative Specialist at your company that you advertised this week in
the Daily Herald Tribune.
 I have excellent time-management skills, possess the ability to work any shift,
am eager to learn and always strive to make everyone feel welcome and
comfortable.
28. Which one of the options below is an example of a statement in
a cover letter explaining where you found the job ads?
 I have excellent time-management skills, possess the ability to work any shift,
am eager to learn and always strive to make everyone feel welcome and
comfortable.
 The opportunity to potentially work for your company, which has been
recognized as one of the largest manufacturing companies in the world,
excites me as I continue to seek new challenges.
 I am delighted to have the opportunity to apply for the position of
Administrative Specialist at your company that you advertised this week in
the Daily Herald Tribune.
 Thank you for considering my application and I welcome the opportunity to
discuss how my qualifications would be and your company’s continued
success.
29. Which one of the options below is an example expression of a
statement in a cover letter explaining your interest in the position
advertised?
 I am delighted to have the opportunity to apply for the position of
Administrative Specialist at your company that you advertised this week in
the Daily Herald Tribune.
 I have excellent time-management skills, possess the ability to work any shift,
am eager to learn and always strive to make everyone feel welcome and
comfortable.
 Thank you for considering my application and I welcome the opportunity to
discuss how my qualifications would be and your company’s continued
success.
 The opportunity to potentially work for your company, which has been
recognized as one of the largest manufacturing companies in the world,
excites me as I continue to seek new challenges.
30. Which one of the options below is an example of a statement in
a cover letter thanking the recruitment officer?
 I have excellent time-management skills, possess the ability to work any shift,
am eager to learn and always strive to make everyone feel welcome and
comfortable.
 Thank you for considering my application and I welcome the opportunity to
discuss how my qualifications would be and your company’s continued
success.
 The opportunity to potentially work for your company, which has been
recognized as one of the largest manufacturing companies in the world,
excites me as I continue to seek new challenges.
 I am delighted to have the opportunity to apply for the position of
Administrative Specialist at your company that you advertised this week in
the Daily Herald Tribune.
31. The options below are essential parts of a CV, except…
 History of courses
 LinkedIn account
 Reference list
 Training experience

32. Which one of the options below is an expression of making an

appointment?
 Am I making myself clear?
 Would you like to meet me at your office tomorrow afternoon?
 Could you explain the first part please?
 Would it be possible to arrange another time later in the week?

33. Which one of the options below is an expression of

rescheduling an appointment?
 Would it be possible to arrange another time later in the week?
 Would you like to meet me at your office tomorrow afternoon?
 Am I making myself clear?
  Could you explain the first part please?
34. Which one of the options below is an expression requesting an
explanation?
 Would it be possible to arrange another time later in the week?
 Would you like to meet me at your office tomorrow afternoon?
 Could you explain the first part please?
 Am I making myself clear?

35. Which one of the options below is an expression of agreeing to

a negotiation?
 I'm afraid I had something different in mind.
 We are ready to accept your offer; however, there would be one condition.
 Unfortunately, it seems that we are unable to reach consensus here.
 I believe we can both agree that this solution is fair.

36. Which one of the options below is an expression of refusing an

offer in a negotiation?
 I believe we can both agree that this solution is fair.
 Unfortunately, it seems that we are unable to reach consensus here.
 We are ready to accept your offer; however, there would be one condition.
 I'm afraid I had something different in mind.

37. Which one of the options below is an example expression of

breaking off a negotiation?
 I believe we can both agree that this solution is fair.
 We are ready to accept your offer; however, there would be one condition.
 Unfortunately, it seems that we are unable to reach consensus here.
 I'm afraid I had something different in mind.

38. Which one of the options below is an example expression of

compromising in a negotiation?
 We are ready to accept your offer; however, there would be one condition.
 I believe we can both agree that this solution is fair.
 Unfortunately, it seems that we are unable to reach consensus here.
 I'm afraid I had something different in mind.

39. Which expression below is commonly found in a summary?

 To begin with
 To sum up
 However
 Nevertheless