Consolidate Report for the Month Of April, 2023

Disputes Report

Refunds Report

DHL Report

Shipper Advice Report

Coupons Report

Complaint Compensation
ril, 2023
Dispute Report

May, 2023

Status Numbers Amount in USD Amount In PKR

Closed By Buyer 0 0 0
Refunded 4 0 503,564
Open/ Submitted 1 0 40579
No.of Disputes 5 0 544,143

May, 2023
4.5
4
4
3.5
3
2.5
2
1.5
1
1
0.5
0
0
Closed By Buyer Refunded Open/ Submitted

Closed By Buyer Recovery/Won Open/ Submitted

0 4 1
1
Status Percenti le
Open/ Submitted
20%

Recovery/Won
80%

Closed By Buyer Recovery/Won Open/ Submitted

Data of May, 2023

ORDER NAME EMAIL Processing status

RWW-63138 Tayyaba Massom tayyabamasoom88@gmail.com acceptence
RWW-62829 Sihrish Noureen livesnn9@gmail.com acceptence
RWW-55269 Beenish Khan beenish_rocks@hotmail.com acceptence
RWW-62737 Natasha Hameed natasha.hameed2010@outlook.com acceptence
RWW-62986 Sajid Ali zebapatel41@hotmail.com acceptence
 Total VS Disputed
Stats No. Of Orders Amount In PKR Back
Confirmed orders 577 27,034,324
Disputed orders 5 544,143
Dispute Ratio 0.87% 2.01%

Dispute Percentile
1%

Confirmed orders
Disputed orders 1

99%

VALUE STATUS
PKR 48,450 closed
PKR 177,014 closed
Back
PKR 40,579 lost
Back
PKR 177,050 closed
PKR 101,050 closed
 Back

1
Back
MB-41200 Won $234.75 Won/Recovered
MB-42232 LOST $110.41 Lost
MB-41254 Won $337 Won/Recovered
MB-45932 Won $379 Recovered
MB-42115 Won $330 Recovered
MB-435500 LOST $133.08 Lost
MB-12713 Won PKR 5,908 Won/Recovered
Back
Won after Submission
Not Complaint
Won after Submission
Recovered
Recovered
Buyer confirmed the closure, will be contacting for the payment via Link
Recovered
 Refunds Report
April, 2023
International Refunds
Reason Total Order Refund in PKR
Verification Cancellation N/A N/A
Cancelled on Customer Request 5 375215.9039
Refund Request Via 2CO N/A N/A
Article Excluded N/A N/A
Articles Not Found / Damaged N/A N/A
Compensation N/A N/A
Shipping charges N/A N/A
Duplicate Orders N/A N/A
BlackListed N/A N/A
Returned By Customer 4 185762.3459
Total Intl Orders 9 560978.2498

International Cancellation
400000 375215.9039
350000
300000
250000
200000 185762.3459
150000
100000
50000 5 4
0

Local Cancellations
Total Order Refund in PKR
Article Excluded N/A N/A
Articles Not Found / Damaged N/A N/A
Cancelled on Customer Request 1 20,850
Returned By Customer 3 90150
Duplicate order N/A N/A
Total Local Orders 4 111,000

Local Cancellati ons

100000
80000
60000
40000
 Local Cancellati ons
100000
80000
60000
40000
20000
0
r
de
d ed s t er de
lc u ag ue om or
am eq st e
E x R u at
le /D er yC plic
rtic nd om B
Du
A ou st ed
F Cu rn
t
on tu
s No d Re
le le
tic el
Ar nc
Ca

Total Order Refund in PKR

Orders Details of June, 2023

S# Order ID Name of Customer Amount in PKR
1 RWW-64100 Suleman ali 63583
2 RWW-66377 Hamna 20850
3 RWW-65626 Abida 19850
4 RWW-66654 MUHAMMAD 50450
5 RWW-66740 Sidra 19850
6 RWW-INTL1382 Nazmeen 60517.2242466
7 RWW-INTL1686 Humera 152937.78258
8 RWW-INTL1451 Saffa 48416.0578
9 RWW-INTL1588 Dure Najjaf 24208.0289
RWW-INTL1573 Abdul Raheem 73763.28806
RWW-INTL1390 aruba 24208.0289
RWW-INTL1765 Neelam 33911.1764838
RWW-INTL1940 Farheen 79433.6628294
 Total orders Vs Cancellations
International Grand Total
Stats No. Of Orders Amount In PKR
Total Orders 387 22,457,648
Refunded 9 560,978
Cancellation Ratio 2.33% 2.50%

Grand Total
Refunded ; 9; 2%

185762.3459

Total Orders
4 Refunded

Total Orders ; 387; 98%

Total orders Vs Cancellations

Local
Detail No. Of Orders Amount In PKR
Total 190 4,576,676
Refunded Orders 4 111,000
Cancellation Ratio 2.11% 2.43%

Grand Total
2%
 Grand Total
2%

r Total
de
or Refunded Orders
e
at
plic
Du

98%

Reason
Returned and issue refund
Cancelled
Returned and issue refund
Returned and issue refund
Returned and issue refund
Cancelled
Cancelled
Cancelled
Returned and issue refund
Returned and issue refund
Returned and issue refund
Cancelled
Cancelled

Back
Back
 Back

Total Orders
Refunded

ers ; 387; 98%

 Total
Refunded Orders

98%
 DHL Reports

June, 2023
Concerns Total
Missing Article 0 Back
Custom Charges 0
DPSS 0
Contact Needed 0
Delivery Status Issue 0
Total Concerns 0

June.2023
1
0.9
0.8
0.7
0.6
0.5
0.4
0.3
0.2
0.1
0 0 0 0 0
0
Missing Article Custom Charges DPSS Contact Needed Delivery Status Issue

Customer Nme Order ID Tracking Number Quantity

 Back

Email Address Concern Resolution

 Complaint Compensation

June,2023
Type No of complaints Coupons
Damages 5 5
Missing 0 0
Production 0 0
Wrong 0 0
Others 0 0
Total 5 5

Graphical Reperesentation

Damages
100%

Coupons Vs Refunds

Graphical Reperesentati on
6
5
5

1
0 0 0 0 0 0 0 0
0
5 0 0 0 0
Damages Missing Production Wrong Others

Coupons Refunds
 1
0 0 0 0 0 0 0 0
0
5 0 0 0 0
Damages Missing Production Wrong Others

Coupons Refunds

Customer Name Order Id Nature

Bakhtawar Asif RWW-62727 returned
Miss Ayesha RWW-62355 returned
Rufaida Usmani RWW-63759 returned
Samina Nabi RWW-57103 returned
Tuba Behram RWW-64445 returned
 Back
Refunds
0
0
0
0
0
0

hical Reperesentation

Damages
100%

ical Reperesentati on

0 0 0 0 0 0
0 0 0
Production Wrong Others

Coupons Refunds
 0 0 0 0 0 0
0 0 0
Production Wrong Others

Coupons Refunds

Reason
damage shirt
dupatta panel and shirt panel is missing
beads falling off and embroidery defective
shirt panels are same
damage
Back
 Coupons Report June, 2023

Type No. of Coupons Local International

Returned 21 21 0
Reupdate 1 1 0
Adjustment 2 2 0
Total 24 24 0

Graphical Representation
Adjustment
Reupdate 8%
4%

Returned
88%

Customer Name Order Id Type Local Settlement

Saim Bhandara RWW-62789 returned 54,450
Humna Rana RWW-63125 returned 54,450
Samra Mehmood RWW-62490 returned 9,890
Rabia Hamza RWW-56251 returned 14,250
Shayan Arif RWW-61593 returned 29,950
Zainab Hayyat RWW-63712 returned 48,450
Ayesha Ali RWW-62719 returned 16,850
Amna Rizwam RWW-62536 returned 13,070
Rahima Khalid RWW-62559 returned 29,950
Anum S RWW-62343 returned 14,250
Zainab Yousuf RWW-62696 returned 29,950
Bakhtawar Asif RWW-62727 returned 29,950
Rafia Nasir RWW-63894 returned 48,450
Ume Zoya RWW-63392 returned 48,450
Noor Omair RWW-63984 returned 52,450
Sameer Ahmed RWW-62422 returned 14,250
Miss Ayesha RWW-62355 returned 16,850
 Rufaida Usmani RWW-63759 returned 50,450
Samina Nabi RWW-57103 returned 32,250
Tuba Behram RWW-64445 returned 29,950
Rubab Malik RWW-59487 returned 16,500
Ayesha Ali RWW-65184 returned 5,600
Mrs Sohail Farooq RWW-58208 returned 13,450
Faiza Ahsan RWW-63283 returned 50
Amount in PKR Amount in PKR
655,060 N/A
0 50
19,050 0
674,110 50
Courier's Report
June, 2023
Name Total Advice Return Request Reattempt Request Reattempted returns
CallCourier 64 4 60 53
Back
Swyft 26 0 26 25
Total 90 4 86 78

Advice Report May, 2023

70 64
60
60 53
50
40
30 26 26 25
20
10 4
0
0
Total Advice Return Request Reattempt Request Reattempted returns

CallCourier Swyft
Back