Transforming an Accountable Care Organization Using a Tracking Tool to Measure Quality

and Financial Achievements in the Medicare Shared Savings Program

Who We Are Aim Engagement Strategy

Goal: Quality improvement by implementing
Medicare Shared Savings Program is Communication is key
a multi-pronged, cross-functional strategy to
under the UH Coordinated Care Building a culture and relationships
improve our outcomes
Organization managing 46,000 Frequent huddles
Optimization and standardization of
beneficiaries Education and trainings
reporting processes
Initial Agreement was in 2012 Quality checks
Partnerships and agile feedback loops
Practice Led in Ohio Root cause analysis
1,232 Practitioners Formal committees and board

Tools Quality Score Lessons Learned

Patient data collection spreadsheets Improve care for the patients we serve and
Calculator to track and forecast our the quality of care we provide
quality score People matter most
Engage frontline staff and team members
Step back and review the process

Key Drivers Key Results

SUSTAINABLE INNOVATION In 2019, we achieved a

Patient quality score of 97.4% and
People shared in savings of $9.1
Processes million dollars