Mars X Portrait

MARS X™ Portrait
Hardware Service Manual

MARS X™ Portrait Hardware Service Manual
Important Safety Information

This document contains important information about the use of the equipment and hazards
involved in owning and operating the equipment to which it relates. The equipment can be very
hazardous if used other than in accordance with this document.
Failure to read and follow the instructions in this manual or on the warning labels that are
attached to the equipment could result in the following:
Serious personal injury, including electrocution, and loss of limb. Unless you are a trained
technician, tampering with the EGM can result in fatal injuries.
Serious damage to the equipment.
Serious damage to other equipment.
Serious damage to the premises housing the equipment.
Rendering the warranty void.
All persons who may install, use, or open this equipment for service must read and follow the
instructions in this manual.
The equipment itself is marked with important warning labels detailing dangers.
Check for warning labels whenever opening any part of the equipment.
Read and comply with all warning labels you see when operating or opening the
equipment.
Under no circumstances remove or alter any warning label.
The equipment is not suitable for outdoor use.
The EGM must not be cleaned by a pressure washer or similar device that forcefully
sprays water or cleaning solutions on the EGM.
CAUTION
Changes or modifications to the EGM represented in this manual that are not
expressly approved in writing by Aristocrat Technologies Pty Ltd, may void the
user’s authority to operate the equipment.
This document contains confidential information that is proprietary to Aristocrat Technologies Australia Pty Ltd., its parents, affiliates, and subsidiaries.
It may not be copied or disclosed to unauthorized parties. ©2021, 2022 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
05 January 2022 38-00074-01 2

Open Source Software

In some instances, Aristocrat Technologies Pty Ltd uses Open Source Software that is
distributed, without limitation, under any one or more of the following licenses: GNU GPL or
BSD. In such instances, the following language shall also apply:
Copyright ©2022, Aristocrat Technologies Australia Pty Ltd. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions
and the following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Trademarks
Aristocrat and Aristocrat game names and Aristocrat products mentioned in this manual are
trademarks or registered trademarks of Aristocrat Technologies Australia Pty Ltd.
05 January 2022 38-00074-01 3

Proprietary Copyright Notice

This document is intended for the sole use of Aristocrat® Technologies, Inc., its parents,
affiliates, and subsidiaries (collectively, “Aristocrat”). This document may also be used by
development partners of Aristocrat who have an Aristocrat-approved and fully-executed Non-
Disclosure Agreement (NDA). This document, in whole or in part, may be provided to gaming
regulatory agencies or attorneys as an evaluation and/or information tool.
Functional specifications are not to be distributed, in whole or in part, to Aristocrat customers or

potential customers without prior written approval from Aristocrat Legal.
The information contained in this document is proprietary, confidential, and protected by

copyright and the license agreement. The material contained herein constitutes in whole
or in part trade secrets of Aristocrat and must remain confidential. No part may be copied,
reproduced, or disseminated by anyone, in any form or by any means, in any media, except
in accordance with the terms of the license agreement. Aristocrat reserves all rights in the
materials or other work described in these documents. Any violation of these prohibitions may
result in revocation or other limitation of the license agreement, or legal action, as appropriate.
While all reasonable efforts have been made to ensure the accuracy of the information
contained in this document, Aristocrat assumes no responsibility and disclaims all liability for
any errors or omissions that may be contained herein. As design changes are made in the
software, firmware, hardware, interfaces, and communication protocols used, parts of this
document may become obsolete until a subsequent revision to this document is released by
Aristocrat Engineering.
The trademarks of Aristocrat, its parents, affiliates, and subsidiaries (Aristocrat) may be used
only with written permission from Aristocrat. Any questions or concerns regarding proper
trademark use should be forwarded to Aristocrat Legal - IP. Third-party names and brands
should be claimed as the property of their owners.
Aristocrat products are protected by patents. For a full list of Aristocrat patents, please check
with your local Patent Office.
©2022 Aristocrat Technologies Australia Pty Ltd. All rights reserved.
EMC Notification
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation,

Science and Economic Development Canada’s license-exempt RSS(s).
05 January 2022 38-00074-01 4

EMR Statement
The Wireless Power Transfer (WPT) unit is a Qi-compliant wireless charging module that
operates at 128kHz and supports up to 10W of power. If fitted to the gaming machine, it is
integrated to the virtual button deck and marked with a charging battery sign.
The equipment was tested to the exposure limits set forth for an uncontrolled environment, also
known as the General Public exposure category. The measured levels are in compliance with
the applicable RF exposure guidelines.
NOTE
This statement is applicable only for the EGMs with wireless chargers.
Support Contact
For technical assistance please contact your local service organisation.
05 January 2022 38-00074-01 5

Introduction MARS X™ Portrait Hardware Service Manual
Introduction
Overview
The purpose of this document is to provide information about the features and functions of the
electronic gaming machine (EGM) referenced herein.
Tips for Using this Document

Steps for the individual tasks of a procedure are numbered and should be followed in the
order presented.
Book titles, section tabs and variables appear in Italic font.
For example: On the Machine Identification Tab, ...
Menu items/names and button names appear in bold font.
For example: In the File menu, click Exit.
“>” : Indicates a menu choice.
For example: FILE > OPEN, click File and then click Open.
Screen messages appear in monospaced font.
For example: The Cancel Credit Call Attendant message displays.
Special Symbols
Warning, Caution, and Note symbols appear throughout this manual. They are designated as
shown below:
WARNING
Indicates an operating procedure or maintenance practice which, if not
correctly followed, could result in personal injury or loss of life.
CAUTION
Indicates an operating procedure or maintenance practice which, if not strictly
observed, could result in damage to or destruction of the equipment, or
corruption of the data.
NOTE
Indicates an operating procedure, maintenance practice, or condition which
requires highlighting.
05 January 2022 38-00074-01 6

Additional Information
Additional information is available in the following documents.
Operator Manual
The operator manual is intended for club staff such as floor personnel who may be tasked with
routine servicing and basic care responsibilities.
Provides a general overview of the hardware and software

Provides the instructions for day to day operations and general maintenance
Parts Catalog
The parts catalog is intended for operators and service technicians.
Provides illustrations of many of the internal and external components of the EGM
Identifies the manufacturer’s part numbers of serviceable parts
Platform Configuration Manual

This manual familiarizes internal and external testers, field technicians, and operators with
using platform software for electronic gaming machines (EGMs).
Configuration and initialization for the platform and game.

Overview and reference of the platform’s Audit menu.
Platform-related fault resolution.
Change Notification
The information and processes referenced in these documents may change or be updated
without prior notification.
05 January 2022 38-00074-01 7

Record of Amendments
Rev. Date Description By
00 Dec 2021 Original issue D&D Tech Docs
01 Jan 2022 Updates: Additions to Gen Desc chapter D&D Tech Docs
05 January 2022 38-00074-01 8

Contents MARS X™ Portrait Hardware Service Manual
Contents
Important Safety Information................................................................................................... 2
Open Source Software.............................................................................................................. 3
Trademarks................................................................................................................................ 3
Proprietary Copyright Notice................................................................................................... 4
EMC Notification ....................................................................................................................... 4
EMR Statement.......................................................................................................................... 5
Support Contact ....................................................................................................................... 5
Introduction........................................................................................................... 6
Overview.................................................................................................................................... 6
Tips for Using this Document.................................................................................................. 6
Special Symbols........................................................................................................................ 6
Additional Information ............................................................................................................. 7
Operator Manual.................................................................................................................................... 7
Parts Catalog......................................................................................................................................... 7
Platform Configuration Manual............................................................................................................... 7
Change Notification................................................................................................................................ 7
Record of Amendments............................................................................................................ 8
Contents ............................................................................................................... 9
General Description .......................................................................................... 17

Overview ............................................................................................................................................. 17
Keys ......................................................................................................................................... 20
Specifications.......................................................................................................................... 21
Functional Description........................................................................................................... 23
Modes of Operation................................................................................................................. 24
Play Mode............................................................................................................................................ 24
Player Operation.................................................................................................................................. 27
EGM Self-Monitoring............................................................................................................... 30
Self-test................................................................................................................................................ 30
Operator Mode......................................................................................................................... 31
05 January 2022 38-00074-01 9

Installation........................................................................................................... 32
Overview ................................................................................................................................. 32
Mounting.................................................................................................................................. 33
Mounting EGM to the Base.................................................................................................................. 33
Fasten EGMs Securely........................................................................................................................ 34
Pre-start Connections, Checks and

Power On.................................................................................................................................. 36
Configure the EGM.................................................................................................................. 36
Cabinet................................................................................................................ 37
Overview ................................................................................................................................. 37
Doors........................................................................................................................................ 38
Main Door ............................................................................................................................................ 39
Main Door Lock.................................................................................................................................... 40
Reset and Meter/Audit Key Switches................................................................................................... 41
Top Door............................................................................................................................................... 42
Stacker Door........................................................................................................................................ 43
LCD Monitor ............................................................................................................................ 44

Printer....................................................................................................................................... 45
Virtual Button Deck Assembly............................................................................................... 47
Removal .............................................................................................................................................. 47
Replacement........................................................................................................................................ 49
Cabinet Security...................................................................................................................... 50
Mechanical Door Switches................................................................................................................... 50
Photo-Optic Sensors............................................................................................................................ 50
Power Supply Unit................................................................................................................... 51

Electromechanical Meters...................................................................................................... 52
Audio System.......................................................................................................................... 53
Woofer Speaker................................................................................................................................... 54
Amplifier............................................................................................................................................... 54
Corona Assembly.................................................................................................................... 55
Cabinet Fan.............................................................................................................................. 56
Logic Cage Assembly ............................................................................................................ 56
Carrier Board ....................................................................................................................................... 57
Bill Acceptor............................................................................................................................ 59
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Light Tower.............................................................................................................................. 61
EGM Cabinet Maintenance .................................................................................................... 63
Power Supply Unit ............................................................................................. 64

PSU Overview.......................................................................................................................... 64
PSU Specifications.................................................................................................................. 65
Auxiliary Power Outputs......................................................................................................... 65
GPO1 Output....................................................................................................................................... 65
GPO2 Output....................................................................................................................................... 66
Fuses........................................................................................................................................ 66
Maintenance............................................................................................................................. 66
Bill Acceptor....................................................................................................... 67
Overview ................................................................................................................................. 67
General Description ............................................................................................................... 68
Clearing Bill Acceptor Jams................................................................................................................. 69
Removal and Replacement.................................................................................................................. 70
Maintenance............................................................................................................................. 71
Printer.................................................................................................................. 72
Overview ................................................................................................................................. 72
Printer Operations................................................................................................................... 72
FL Gen5 Printer.................................................................................................................................... 72
Nanoptix Printer................................................................................................................................... 73
Print a Self-Test Voucher...................................................................................................................... 74
Maintenance............................................................................................................................. 75
Check the Printer Function................................................................................................................... 75
General Cleaning................................................................................................................................. 75
Clean the Print Head............................................................................................................................ 75
Troubleshooting................................................................................................................................... 75
LCD Monitor........................................................................................................ 76
LCD Overview ......................................................................................................................... 76
General Description................................................................................................................ 76
LCD Specifications.................................................................................................................. 77
Power Requirements............................................................................................................................ 77
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Input..................................................................................................................................................... 77
LCD Power Detection........................................................................................................................... 77
Connections............................................................................................................................. 78
DC24V Power...................................................................................................................................... 78
Touch Screen....................................................................................................................................... 78
Maintenance............................................................................................................................. 78
Logic Cage Assembly ....................................................................................... 79

Overview ................................................................................................................................. 79
Backplane Board..................................................................................................................... 80
Carrier Board Assembly......................................................................................................... 83
Carrier Board........................................................................................................................................ 83
COM Express Module.......................................................................................................................... 84
Config Stick.......................................................................................................................................... 84
Storage................................................................................................................................................. 84
Smart Card........................................................................................................................................... 85
P1000 Graphics Card........................................................................................................................... 86
Backup Battery..................................................................................................................................... 87
Guidelines for Disposal of Lithium Batteries........................................................................................ 88
Electromechanical Meters................................................................................. 89
Overview ................................................................................................................................. 89
Electromechanical Meter Board............................................................................................. 90
Overcurrent Protection......................................................................................................................... 90
Security Interface................................................................................................................................. 90
Meter Detection.................................................................................................................................... 90
Maintenance............................................................................................................................. 90
Virtual Button Deck ........................................................................................... 91

Overview.................................................................................................................................. 91
Physical Description............................................................................................................... 91
LCD Panel............................................................................................................................................ 92
Play Buttons......................................................................................................................................... 92
Deck Lighting....................................................................................................................................... 92
VBD Controller Board........................................................................................................................... 93
Wireless Charger................................................................................................................................. 93
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Touch Screen Calibration .................................................................................................................... 93
Removal and Replacement Procedure................................................................................................ 94
Maintenance......................................................................................................................................... 96
Troubleshooting ................................................................................................ 97
Machine Alerts......................................................................................................................... 97
Message Displays and Conditions........................................................................................ 98
LCD Monitor........................................................................................................................... 103
Reset Messages.................................................................................................................... 105
Glossary ........................................................................................................... 107
05 January 2022 38-00074-01 13

List of Figures
Figure 1 - MARS X Portrait EGM.................................................................................................................... 19
Figure 2 - EGM Dimensions - Front and Side View ........................................................................................ 21
Figure 3 - Typical EGM Functional Diagram ................................................................................................... 23
Figure 4 - Basic Game Operation in Play Mode.............................................................................................. 25
Figure 5 - Format of Game Display................................................................................................................. 26
Figure 6 - EGM Footprint/Mounting Holes....................................................................................................... 33
Figure 7 - Isolated base attached to the wall................................................................................................... 34
Figure 8 - Secure EGM Bases back-to-back................................................................................................... 35
Figure 9 - Attached Adjacent Bases................................................................................................................ 35
Figure 10 - EGM Door Locations..................................................................................................................... 38
Figure 11 - Main Door Lock and Release Lever.............................................................................................. 39
Figure 12 - Locks & Key Switch Locations ..................................................................................................... 40
Figure 13 - Top Door Release Pull Cord (1).................................................................................................... 42
Figure 14 - Stacker Door Lock and Hinge....................................................................................................... 43
Figure 15 - Screws holding the midtrim in place............................................................................................. 47
Figure 16 - Screws for rear door cover panel.................................................................................................. 48
Figure 17 - Midtrim Release buttons............................................................................................................... 48
Figure 18 - Pull VBD away from EGM............................................................................................................. 49
Figure 19 - Power Supply Location (1)............................................................................................................ 51
Figure 20 - Speaker/Amplifier Locations......................................................................................................... 53
Figure 21 - 12 Bolts for Corona Assembly to Cabinet..................................................................................... 55
Figure 22 - Removal of Carrier Board Assembly from Logic Cage................................................................. 57
Figure 23 - JCM Bill Acceptor and Cage......................................................................................................... 59
Figure 24 - MEI Bill Acceptor and Cage.......................................................................................................... 60
Figure 25 - Removal of light tower from cabinet.............................................................................................. 61
Figure 26 - Light Tower mounted on a topper.................................................................................................. 62
Figure 27 - Power Supply Unit ....................................................................................................................... 64
Figure 28 - Typical Bill Acceptor ..................................................................................................................... 68
Figure 29 - Bill Acceptor Assembly ................................................................................................................. 69
Figure 30 - Sample Self-Test Voucher............................................................................................................. 74
Figure 31 - Logic Cage Assembly................................................................................................................... 79
Figure 32 - Gen9 Backplane Board................................................................................................................. 81
Figure 33 - Typical Carrier Board Assembly.................................................................................................... 83
Figure 34 - Typical Carrier Board Layout........................................................................................................ 84
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Figure 35 - P1000 Graphics Card................................................................................................................... 86

Figure 36 - Electromechanical Meter Board 12V DC...................................................................................... 89
Figure 37 - Virtual Button Deck....................................................................................................................... 91
Figure 38 - Optional Dual Play Button Virtual Button Deck............................................................................. 91
Figure 39 - Mounting screws for Cable Protective Bracket............................................................................. 94
Figure 40 - Play Button Lever and Mounting of Security Bracket.................................................................... 94
Figure 41 - Play Button Lever.......................................................................................................................... 95
05 January 2022 38-00074-01 15

List of Tables
Table 1 - EGM Components ........................................................................................................................... 17
Table 2 - EGM Key Types................................................................................................................................ 20
Table 3 - Physical Characteristics................................................................................................................... 21
Table 4 - Supply Voltage Requirements.......................................................................................................... 22
Table 5 - Power Requirements with 27” Topper............................................................................................... 22
Table 6 - Auxiliary Power................................................................................................................................. 22
Table 7 - Environment .................................................................................................................................... 22
Table 8 - Specification Summary..................................................................................................................... 65
Table 9 - DC Outputs ...................................................................................................................................... 65
Table 10 - Environment................................................................................................................................... 65
Table 11 - 42” LCD Specifications .................................................................................................................. 77
Table 12 - Backplane Connectivity.................................................................................................................. 82
Table 13 - P1000 Graphics Card Specification................................................................................................ 86
Table 14 - Battery Specification....................................................................................................................... 87
Table 15 - Meter Specifications....................................................................................................................... 89
Table 16 - LCD Specifications ........................................................................................................................ 92
Table 17 - Troubleshooting – Sound................................................................................................................ 98
Table 18 - Troubleshooting – Power................................................................................................................ 99
Table 19 - Troubleshooting – Bill Acceptor.................................................................................................... 100
Table 20 - Troubleshooting – Printer............................................................................................................. 101
Table 21 - Troubleshooting – LCD Screen.................................................................................................... 103
Table 22 - Troubleshooting – VBD................................................................................................................. 103
Table 23 - Troubleshooting – Lamps and LEDs............................................................................................ 104
Table 24 - Troubleshooting – Reset Messages............................................................................................. 105
05 January 2022 38-00074-01 16

General Description MARS X™ Portrait Hardware Service Manual
General Description
Overview
The Electronic Gaming Machine (EGM) is built using many different internal and external
components. The following table highlights the primary components of the EGM represented in
this manual.
NOTE
The components included with the EGM may vary by jurisdiction and specific
installation requirements. Not all installations include all components listed in
table below.
Table 1 - EGM Components
EGM Module Description

Audio System The audio system typically includes 3 speakers (one at the top
and two at the bottom of the top door), a woofer speaker, and an
amplifier.
Sounds and tunes combine with graphics and animations during

game play and attract mode. The sounds represent different EGM
conditions such as alarms, game play, win/lose notifications, and
jackpots. Each game has its own unique sounds and tunes.
Backplane Board The backplane board is the interface between the carrier board
and the EGM components and is attached to the backside of
the logic cage. The carrier board inserts in the logic cage and
connects to the backplane board at the back of logic cage.
Bill Acceptor The bill acceptor validates inserted bank notes (bills) and
(optional) vouchers. Validated bills and vouchers are deposited and stored
in the cash box.
Carrier Board The carrier board connects to the backplane board to interface
with the EGM components. It houses the central processor and
other logic components of the EGM. The carrier board is secured
in the logic cage with a locked door.
Communications The communications interface links the EGM to networks and
Interface (optional) other external equipment.
Electromechanical Electromechanical meters are used to record accounting data in
Meters (optional) a physical format.
Light Tower The EGM can have either a multi-tier or single-strobe light tower.
(optional) The light tower provides additional customer service and security.
It alerts the operator when the EGM has a potential issue or
requires a handpay.
Logic Cage The logic cage is a secure enclosure that houses the carrier
board assembly.
Main LCD Monitor The main LCD monitor (main video display - MVD) is the primary
display for game operation and status information.
05 January 2022 38-00074-01 17

EGM Module Description

Printer The printer provides players with redeemable vouchers and
(optional) tickets.
Player Marketing The PMM interfaces with a venue network system that records
Module (PMM) player transactions and sends messages to individual players.
(optional)
Power Supply Unit The power supply unit converts AC power input voltage into
(PSU) low voltage DC power directed to the EGM components via the
backplane board.
Saddle Bag The EGM has two Saddle bags - one on each side of the cabinet.
The saddle bags act as enclosures for the bill acceptor, printer,
woofer and the amplifier.
Topper The EGM may be fitted with an LCD topper or a themed topper.
(optional) The topper is mounted to the top of the EGM and displays
artwork or video to attract players.
Virtual Button Deck The VBD is a high resolution LCD touch screen device that
(VBD) virtually renders a series buttons on its screen for game play and
other functions.
05 January 2022 38-00074-01 18

Figure 1 - MARS X Portrait EGM
Legend
1 LH Saddle Bag 7 Topper
2 Virtual Button Deck 8 Light Tower
3 Printer Runway 9 Corona Assembly
4 PMM (Blank Shown) 10 BNA Runway
5 Main LCD 11 Physical Play Button
6 Top Audio Bar 12 RH Saddle Bag
05 January 2022 38-00074-01 19

Keys
The EGM requires keys for the following locks and switches to maintain effective security and
correct operation. A key can only be removed from its lock/key switch when returned to the
locked position.
Key and lock types can vary between markets.
Table 2 - EGM Key Types
Name Function
Meter/Audit Key Allows access to the Operator Menu. To access
Switch the Operator Menu, insert the meter/audit key and
turn it to Audit.
Allows viewing of the electromechanical meters if
installed. To view the meters, insert the key and
turn it to Meter.
Reset Key Enables the operator to reset the EGM after a
Switch machine fault is corrected. Insert the reset key
and turn it clockwise and back again.
Main Door Lock Allows the operator to open the main door. Insert
the key and turn it clockwise.
Logic Cage Allows the operator access to the logic cage.

Lock Insert the key and turn it clockwise.
Stacker Security Allows the operator access to remove the
- BNA Cage cash box. When two locks are configured, one
Door key turns clockwise and the other key turns
(optional) counterclockwise to open.
BNA Access Allows the operator to open the saddle bag drop
Door - Saddle door to access the bill acceptor.
Bag
05 January 2022 38-00074-01 20

Specifications
Table 3 - Physical Characteristics
Dimensions
Height of the cabinet (w/o light tower and topper) 64.1” (1628 mm)
Height of the cabinet (w/ 27” topper and light tower) 84.3” (2142 mm)
Width (at the front with VBD) 27.2” (690.5 mm)
Width (at back) 26.8” (680 mm)
Depth (at base) 18.1” (460 mm)
Depth (at VBD) 26.9” (684 mm)
Weight
Typical Cabinet Weight 348.3 lbs (158 kg)
Cabinet Weight with 19.5” Static Topper 368 lbs (167 kg)
Cabinet Weight with 21.5” Topper 373 lbs (169.2 kg)
Cabinet Weight with 27” Topper 381.3 lbs (173 kg)
Measurements may be rounded to nearest value.
Weights are dependent on installed components.
Figure 2 - EGM Dimensions - Front and Side View
05 January 2022 38-00074-01 21

Table 4 - Supply Voltage Requirements
AC Voltage Input
Minimum 120 Vac
Maximum 230 Vac
Frequency 50Hz/60Hz
The power supply is capable of accepting different AC input voltages within the specified
minimum and maximum AC voltage input range.
Typical power consumption values are dependent on actual EGM configuration.
Table 5 - Power Requirements with 27” Topper
Input Current 120 Vac 230 Vac

EGM Typical 1.6 A 0.9 A
Power Consumption at Nominal Voltage 120 Vac 230 Vac
EGM Typical (real power) 196 W 196W
Typical Heat Load 669 BTU/hr 669 BTU/hr
Table 6 - Auxiliary Power
Maximum Load Current 120 Vac 230 Vac

Auxiliary Power Outlet (main switch controlled) 2A 2A
The auxiliary power outlet is intended only for use by devices that reside inside the EGM.
Table 7 - Environment
Description Operating Storage

Minimum Temperature 10°C (50°F) -20°C (-4°F)
Maximum Temperature 40°C (104°F) 60°C (140°F)
Relative Humidity 0-85% non-condensing 0-95% non-condensing
05 January 2022 38-00074-01 22

Functional Description
All processing by the EGM is done by the carrier board. The carrier board houses the central
processor and the software required for game generation and video graphics. All data and
control signals to and from the carrier board are distributed by the backplane board.
The backplane board also distributes regulated low-voltage power from the power supply unit.
Figure 3 - Typical EGM Functional Diagram
Some peripherals and modules are not configured in some jurisdictions and external network
communications modules vary depending on EGM configuration.
05 January 2022 38-00074-01 23

Modes of Operation
The electronic gaming machine (EGM) operates in two modes:
Play Mode permits game play while the main door is closed and locked, the meter/audit
key is in the neutral position, and there are no fault or lockup conditions.
Operator (Audit) Mode enables the operator to configure the EGM, view audit information,
perform EGM tests and reset EGM faults. To access this mode, set the meter/audit key to
the audit position.
NOTE
The Play Mode and Operator Mode may vary depending on the platform and
games installed on the EGM. Refer to the Platform Configuration Manual for your
specific installation.
Play Mode
In play mode the EGM:
Permits game play.

Displays graphics for player operation.
Operates security and audit features.
Monitors and records game play.
Runs self-checking/testing.
Displays guidance for players, operators, and technicians.
Depending on how the EGM is configured, credits can be registered by:
Inserting cash or vouchers.

Using a cashless system.
In a cashless system, credits are transferred to and from the EGM by either a computer link or
smart card. The EGM has security features to ensure that only valid currency is accepted.
The player determines how many credits to wager by pressing one of the Bet buttons. The bet
meter on the screen displays the credits wagered.
The player starts a game by pressing one of the active buttons. The EGM runs the game
sequence and displays the outcome on the screen.
The EGM is equipped with electronic audit meters that continuously monitor and record credit
movement and EGM activity. This information is used for audit calculations and security
purposes. Electromechanical meters can also be configured.
If the EGM detects an abnormal condition, it alerts the operator by automatically entering
lockup. In lockup, game play is disabled to prevent any further player interaction. Lockup
information is displayed in the game message area.
05 January 2022 38-00074-01 24

Figure 4 - Basic Game Operation in Play Mode
05 January 2022 38-00074-01 25

The following figure shows the format of a game display. The symbols on the screen will vary
depending on the game.
Figure 5 - Format of Game Display
The credit, bet, and win game meters show the number of credits applicable at the current
stage of the game. Comments appear in four message lines to guide players and operators
as the game progresses. The currency denomination icon can appear in either the top right or
bottom right corners of the screen. EGM conditions, including security alerts, are also displayed
in a message area. Examples of messages are:
Game comments That’s A Winner

Good Luck
Well Done
Feature information Four Free Spins Remaining
Player instructions Game Over Play Now
1 Credit Per Line
Lockup Message Door Open Belly Panel
Door Open Main
In play mode, the EGM operates with full security features. For example, the EGM monitors
operations and alerts operators if malfunction or tampering occurs. Electronic meters and
electromechanical meters (optional) record details of game play and EGM operations in play
mode.
For lockup messages, refer to Current Lockup in the Operator Mode menus of the platform
configuration manual.
05 January 2022 38-00074-01 26

Besides being able to alter EGM controls to suit house preferences, the EGM provides menu
controls for setting important game and player preferences, which can include:
Game percentage
Base credit value (a game credit) and acceptable bill denominations
Links to house and stand-alone progressives in various levels (optional)
Game gamble option
Volume settings for sounds and tunes
Refer to the Operator Setup options of the Operator Mode menus of the platform configuraion
manual.
NOTE
Jurisdictional requirements must be followed when configuring games.
Player Operation
When the EGM is switched on and the main door is closed and locked, the EGM automatically
initiates a self-test. If no faults are detected, game play can begin.
Credits are added to the EGM through the bill acceptor. The credit meter shown on the main
LCD increments and the button deck becomes active. The player can add more credits or press
one of the buttons to play the game.
The player determines how many credits to wager by pressing one of the BET buttons. The bet
meter shows the credits wagered.
The player presses the Play button to begin game play. The line combinations are evaluated at
the end of each game played. If the result is a winning combination, a win tune is played and
the win meter displays the number of credits won.
Some games incorporate a win-gamble feature that provides players with the chance to
multiply their win amount. This feature is initiated by pressing the Gamble button. If players do
not wish to gamble their win, they press the Take Win button to add the win to the credit meter.
When a player presses the Collect button and the value of the game credits is greater than the
collect limit, a Cancel Credit procedure is used to handpay the amount:
The message Cancel Credit Call Attendant displays along with the value of
credits to be paid out.
The attendant handpays the value of the credits and then resets the EGM using the reset
key.
The message Credits paid out $99.99 displays on the screen.
The Cancel Credit electronic meters and electromechanical meters record the number of
credits paid out.
The game credit on the screen and the Credit electronic meters and electromechanical
meters (optional) are reset to zero.
In machines where a printer is fitted, when a player presses the Collect button and the value
of the game credits is greater than the collect limit, the printer prints a voucher and the game
credit on the screen and the Credit electronic meter are reset to zero.
05 January 2022 38-00074-01 27

Main LCD Monitor

The main LCD monitor provides high-resolution graphics, displays game illustrations,
animations, player messages, operator menus, and informational displays.
Game-relevant information take up most of the screen area. The area at the bottom of the
screen displays credit, bet and win information. Between these two areas is the top message
display area. The main LCD screen is configured with a touch screen that enables games to be
played or options to be changed by touching areas of the screen.
Sounds and Tunes

Sounds and tunes are used in combination with graphics and animation to increase game
appeal.
Sounds are played to signify different EGM conditions, such as alarm, reel spin/stop, win, lose,
double-up win, and jackpot bell. Each game has its own sounds and tunes. The volume of the
sound system can be adjusted in the Sound System Setup menu.
A generic attract mode tune lasting approximately five seconds accompanies the attract mode
display, if enabled. It repeats at intervals specified in the Operator Mode menus. Attract mode
ends when the EGM becomes active.
Virtual Button Deck

The virtual button deck (VBD) is a touch screen panel with an LCD screen and a physical play
button that is used as a play/select button. It’s an integral component of the midtrim assembly
and is the interface between the player and the EGM. Button layouts of the virtual buttons can
vary in different jurisdictions and for different games.
Door Security
A series of mechanical and optical switches can be used to monitor door access. All of the
mechanical security switches are battery-backed to enable door access to be detected even
when the EGM is not powered.
If a door configured with a security switch is opened while the EGM is powered:
A Door Open message displays on the screen, specifying which door is open. (A Door
Mismatch message refers to an EGM fault in which the mechanical and the optical door
security switches are not operating correctly).
The alarm sound plays.
The EGM locks up, suspending game play.
The appropriate Door Accesses diagnostic meter is increased by one.
Reset the condition by closing the appropriate door or by correcting faulty or poorly aligned
mechanical/optical door switches.
In some jurisdictions, the cash box door security switch function is not required. To meet this
jurisdictional standard, a loop-back plug is installed to simulate that the cash box door is always
closed.
05 January 2022 38-00074-01 28

Door Security During Power Off

All doors are monitored when power is off. When power is turned on, a series of messages
on the main LCD screen show which doors have been opened and closed. Typical messages
are Door Open - Main, Door Open - Belly Panel and Security Cage Closed -
Main Board. The events are included in EGM logs and time stamped to power-on time. For
more information, refer to the Diagnostic Information section of the platform configuration
manual.
Bill Acceptor
During operation, the acceptor registers acceptances and rejections. Cash and vouchers
accepted increment the Cash In electronic meter and electromechanical meter. Detailed
information is recorded in the bill acceptor meters, which can be accessed in the Operator
Mode menus. These meters record the value and quantity of each bill accepted. A record is
also kept of the last five cash and vouchers accepted.
The EGM monitors bill acceptor operation and registers unusual conditions and faults by
incrementing the diagnostic meters, displaying messages and locking up.
Light Tower
A multi-level light tower can be configured on top of the EGM or on top of the topper to provide
an additional level of customer service, security, and house control. The tower can have
two, three or four tiers of different colors. The colors and functionality of the light tower are
determined by individual market requirements.
NOTE
After the main door has been closed, the bottom tier light will remain lit (unless it is
otherwise flashing) until the start of the next game.
Electronic Meters
Electronic meters record a variety of details relating to EGM operation, game play, and player
interaction, as well as a variety of statistical counts, security events, and past games. This
means there is a record kept of recent win and pay events.
When the EGM is switched on, it automatically initiates a self-test that continues in the
background as long as the EGM is in play mode. During the self-test, the EGM checks the
electronic meter data held in memory.
Some jurisdictions require electronic metering data to be stored in triplicate in three separate
battery-backed RAM chips. In the case of a meter malfunction in which meter sets do not
match, the EGM displays an error message and locks up.
05 January 2022 38-00074-01 29

Electromechanical Meters
The EGM can be configured with electromechanical meters. These meters form part of
the comprehensive security system by recording the results of EGM operations. The
electromechanical meters can be accessed by opening the main door.
The meters cannot be reset and are cumulative for the life of the meter. Most of the meters
accumulate and display currency. Currency accumulations are accurate, although the meters
only display amounts in whole units. Stroke meters provide a numerical count.
To read the electromechanical meters, turn the meter/audit key anticlockwise to illuminate the
area and view the meters through the viewing window.
Electromechanical meters are monitored for abnormal conditions, cage accesses, and meter
disconnection. When an abnormal condition is detected:
Game play is suspended

The alarm sound plays
An appropriate lockup and operator message displays, selected from Meters Faulty,
Meters Cage Open or Meters Disconnected
The appropriate electronic meter increments, selected from Meters Faulty, Meters
Cage Open or Meters Disconnected
The condition is reset when the EGM condition is cleared, the lockup is removed and the door
is closed. Refer to Current Lockup in the Operator Mode menus.
NOTE
An EGM configured with electromechanical meters will not function if they are not
connected.
On delivery of an EGM, these meters are not set to zero because of factory tests.
Record the initial meter values before placing the game into service.
EGM Self-Monitoring
The EGM monitors conditions as it operates. If faults or other unusual conditions are detected,
the EGM enters lockup and increments the appropriate meters.
Self-test
When the EGM is switched on, it automatically initiates a self-test that continues in the
background as long as the EGM is in play mode. During the self-test, the EGM checks
the electronic meter data held in computer memory and carries out audit calculations
using essential meter counts. The self-audit calculation formula varies depending on EGM
configuration and jurisdiction.
The memory holds up to three copies of the electronic meter data. If the data in one meter
set does not match that in the other two sets, the data of the two identical sets overwrites the
incorrect set. If all three sets do not match each other, EGM lockup occurs. Reset the memory
to clear the condition.
05 January 2022 38-00074-01 30

Operator Mode
The menus of the Operator Mode show jurisdictional and accounting/management information
requirements, allows the EGM configuration to be changed and facilitates EGM testing and
fault finding. Enter the operator mode by turning the meter/audit key to audit. Select the desired
options by following the on-screen guidance and pressing the appropriate buttons on the virtual
button deck.
Instructions are given on each display to guide the operator through the menus and options
available. Any active lockups are indicated by a flashing message at the bottom of the screen.
Refer to the platform configuration manual to view the menus of the operator mode.
05 January 2022 38-00074-01 31

Installation MARS X™ Portrait Hardware Service Manual
Installation
Overview
This chapter details requirements, mounting methods and procedures for installing the EGM.
The following is required to install an EGM:
Jurisdictional approval
A floor plan
Access to mains power outlets and connection cables for EGM peripheral devices
EGM keys
Applicable methods of disconnecting the EGMs from the main power, such as circuit
breaker, in the event of an emergency
WARNINGS
The EGM must not be operated until it has been properly installed.
The EGM is a heavy item. Follow the applicable national standard and code of
practice for manual handling.
The EGM is not to be installed in an area in which a pressure washer could be
used.
Installation and commissioning of EGMs must be performed by an appropriately
licensed technician and must comply with the regulations of the jurisdictional
authority.
Configuring machine options and the sealing/unsealing of logic cages must
comply with the regulations of the jurisdictional authority.
All mains wiring must be installed by a qualified electrician and comply with the
relevant national/jurisdictional standards for mains wiring.
If the AC power cord is damaged it must be replaced by the manufacturer, its
service agent, or similarly qualified persons in order to avoid hazards.
Ensure all EGMs and base assemblies being moved are secured to form a single
assembly.
Base assemblies or furniture must be constructed appropriately to support the
weight of the EGM as well as loads applied from forces imposed, in keeping with
relevant standards.
Take care during shipping and transit to prevent EGMs from toppling. Secure all
loads prior to transport.
This equipment is not suitable for use in locations where children are likely to be
present.
CAUTION
The EGM must be transported and handled with care. Ensure the EGM is not
dropped, severely bumped, or moved inappropriately.
05 January 2022 38-00074-01 32

Mounting
Mounting EGM to the Base
The EGM and the cabinet base that supports the EGM must be installed as follows to ensure
the assembled unit meets all safety requirements with regard to possible tip over. EGMs or
EGM/cabinet base assemblies must not be toppled by, for example, leaning on an open door or
attempted vandalism.
To mount the EGM to the cabinet base:
1. Position the EGM on the cabinet base, aligning it with the cable holes.
2. Locate the four mounting holes in the base of the cabinet (two at the front and three in the
center of the plank).
NOTE
The EGM must be fixed in all four hole positions to ensure the EGM meets tip-
over (stability) requirements.
Figure 6 - EGM Footprint/Mounting Holes
3. Drill holes in the cabinet base to match the EGM mounting holes.
4. Insert the fasteners, fit the nuts and tighten to ensure that the EGM is mounted securely.
5. Cover the front two mounting holes using plinth cap cover.
NOTE
Use special purpose fasteners provided to secure the EGM to the base.
05 January 2022 38-00074-01 33

Fasten EGMs Securely

Attach two or more EGM bases side to side, back to back, or to a wall or floor to ensure a
secure and stable installation.
Secure an Isolated EGM Base

A base that supports an isolated EGM must either be fixed to a structural wall or fastened
securely to the floor.
Figure 7 - Isolated base attached to the wall
Legend
1 EGM 3 Structural Wall
2 Cabinet Base 4 Fix Bases to a structural wall
or to the floor
05 January 2022 38-00074-01 34

Secure EGM Bases Back to Back

Bases supporting EGMs arranged back to back and not in a row must be fixed to each other at
the rear so that the assembly becomes an integrated structural unit.
Figure 8 - Secure EGM Bases back-to-back
Legend
1 EGM 3 Fix bases back to back
2 Cabinet Base
Secure EGM Bases Adjacent to Each Other

Adjacent EGM bases installed in a row must be fixed to each other so that the row assembly
becomes an integrated structural unit.
Figure 9 - Attached Adjacent Bases
Legend
1 EGM 3 Fix adjacent bases to each
other
2 Cabinet Base
05 January 2022 38-00074-01 35

Pre-start Connections, Checks and

Power On
Perform the following EGM connections and checks:
1. Check all connections between internal components ensuring that the connectors are
seated firmly; reinsert/attach any loose or detached components or harnesses.
2. Check that the PCBs in the logic cage are firmly seated and ensure no foreign objects are
resting on any of the surfaces.
3. Visually check that the insulation of the power cabling has not been damaged during the
moving or installation. Check that earthing leads or screws that might have been moved
during the installation are correctly attached.
4. Connect the EGM power cable to the AC power. The AC power cable may be clamped to
the base of the cabinet to prevent the cable from accidental disconnection.
5. Turn the EGM On.
Configure the EGM

To configure the EGM, refer to the configuration/setup specifications and the platform
configuration manual.
05 January 2022 38-00074-01 36

Cabinet MARS X™ Portrait Hardware Service Manual
Cabinet
Overview
The EGM consists of a bottom, top and side modules (saddle bags) to form the basic core
structure of the cabinet.
The top door is secured to the cabinet by articulated hinges and enables access to the logic
cage assembly and light tower and toppers.
The Main Door is locked into place using pivot blocks. The Main Door enables access to the
power supply, communication equipment, and electromechanical meters. The Main Door
assembly also houses the Virtual button deck, printer/BNA bezels and the player marketing
module (PMM).
The RH saddle bag door enables access to the cash box.
Refer to the General Description chapter for external and internal images of the EGM
The EGM can include the following components:
Main Monitor
Audio System
■ Bar speaker above the monitor
■ Two speakers
■ Woofer
■ Amplifier
Printer
Bill Acceptor
Logic Cage Assembly
Power Supply Unit
Virtual Button Deck
PMM
USB Gadget boards and other PCBAs
Topper
Light Tower
05 January 2022 38-00074-01 37

Doors
Doors are integrated into the cabinet to provide access to internal components and their
mounting assemblies.
The EGM includes three external doors - top door, main door and the stacker door as shown in
the illustration below.
Figure 10 - EGM Door Locations
Legend
1 Stacker Door 3 Top Door
2 Main Door
05 January 2022 38-00074-01 38

Main Door
The Main Door comprises the midtrim assembly and the structure to hold other components
such as the PMM.
The main door is hinged at the bottom using side pins with locking pivot blocks. Two stays and
a gas damper hold the Main Door in place when open.
WARNING
To prevent electrical shock from high voltages inside the cabinet, turn off the
EGM before touching any components inside the cabinet unless otherwise
instructed.
To open the Main Door:
1. Insert the key into the main door lock and turn it clockwise.
2. With one hand, pull upwards on the door release lever located below the main monitor.
With your other hand, lower the main door carefully into the open position.
CAUTION
The main door is heavy and can fall forward quickly when unlatched. Be sure
to support the door with one hand while unlatching the door.
Figure 11 - Main Door Lock and Release Lever
Legend
1 Main Door Key 2 Main Door Release Lever
3. To close the main door, raise the door towards the EGM until it latches.
05 January 2022 38-00074-01 39

Main Door Lock

Locks are installed for the Main Door to ensure only authorized persons can open the doors
and gain access to the interior of the EGM. With the Main Door closed and locked, the top door
of the EGM can not be opened. The locks are fixed to a common plate located between the
speakers and above the PMM panel.
Typically, one lock is installed for the Main Door. Depending on jurisdiction requirements, some
EGMs may be fitted with two Main Door locks. The second door lock secures the primary lock
from use: The second lock must first be unlocked before the primary lock can be unlocked.
With a key in the lock, turn the key clockwise to unlock. To lock, turn the key anticlockwise.
NOTE
The key can only be removed from the lock when it is in its “locked” position.
Figure 12 - Locks & Key Switch Locations
Legend
1 Lock Blank 3 Meter/Audit Key Switch
Assembly
2 Main Door Lock Assembly
05 January 2022 38-00074-01 40

Reset and Meter/Audit Key Switches

The Reset and Meter/Audit key switches are used to access and reset the EGM’s software.
The switches are connected to the backplane board by a harness, which transfers the switch
signals to the carrier board for processing.
Remove the Locks and Key switch Assembly

The key switches are fixed to a common plate mounted at the front of the cabinet just below the
top door.
To remove the lock and the key switch assembly:
1. Open the main door.
2. Turn EGM’s power OFF.
3. Open the top door.
4. Locate the plate containing the locks and key switch assemblies.
5. Carefully disconnect all the harnesses from the key switch assembly.
6. The lock panel is fastened to the cabinet using two screws.
7. From inside the EGM, remove the two nuts that fasten the assembly to the EGM’s
structure.
8. Remove the two nuts that fasten the top door pull cable bracket to the lock assembly and
detach the bracket from its studs.
9. Remove the assembly from the front of the EGM.
10. Reverse the preceding steps to reinstall the lock assembly.
To remove the individual locks from the assembly:
1. Remove the nut that fastens the lock cam to the lock cylinder and remove the lock cam.
2. Remove the nut that fastens the lock cylinder to the lock assembly plate. Pull the lock out
from the front of the plate.
3. Reverse the preceding instructions to install a new lock or lock assembly.
To remove the key switches from the assembly:
1. Disconnect the loom from the tabs of the Reset switch.
2. Remove the large nut and washer that fastens the key switch to the switch assembly plate.
3. Pull the switch out from the front of the plate.
05 January 2022 38-00074-01 41

Top Door
The EGM’s top door is located above the midtrim. The main LCD monitor is mounted to the
door frame. The top door is hinged at the top using two articulated hinges on either side and
supported in place using two gas struts.
To open the top door:
1. Open the Main Door.
2. Turn the EGM’s power OFF.
3. Locate the pull tab of the latch release cable on the left side of the cabinet and pull it to
release the top door latch.
4. Lift the top door up until the lock of the left gas strut is engaged.
5. To close the top door, press the button on the left gas strut to release the lock and push the
door down until it latches.
Figure 13 - Top Door Release Pull Cord (1)
Legend
1 Top Door Pull Tab 2 Main Power Button
WARNING
Use caution when opening and closing the top door. When the main LCD is not
installed, the frame will open with strong force due to the gas struts.
Keep your head/body clear while opening the top door when the LCD is not
mounted to the frame. The thrust force of the frame without the LCD installed
can cause injury when pulling the frame forward to open.
USE EXTREME CAUTION.
05 January 2022 38-00074-01 42

Stacker Door
The stacker door opens to give access to the bill acceptor which is located in the right saddle
bag. The stacker door opens to give access to the cash box. It is hinged at the bottom and
opens at an angle. To open the stacker door, insert the key and turn it clockwise.
Figure 14 - Stacker Door Lock and Hinge
Legend
1 Stacker Door Lock 2 Stacker Door Hinge
05 January 2022 38-00074-01 43

LCD Monitor
WARNING
The LCD is very heavy. Removal/replacement requires at least two qualified
service technicians.
USE EXTREME CAUTION when opening and closing the top door: When the
main LCD is not installed, the frame will open with strong force due to the gas
struts. The thrust force of the frame without the LCD installed can cause injury
when pulling the frame forward to open. Keep your head/body clear while
opening the top door.
To remove the main LCD:
3. Open the top door until the lock of the left gas strut is engaged.
4. Disconnect video, power, and USB cables from the LCD.
5. Remove the four bolts that fasten the monitor to the door frame.
6. Carefully lower the door to its closed position making sure the LCD does not disengage
and fall forward off the door frame.
7. From both sides, lift the LCD to detach the support hook from the aperture in the frame and
finish lifting it from the frame.
8. Reverse the preceding steps to reinstall the LCD.
Topper
The EGM can be configured with a 19.5”, 21.5” or a 27” LCD topper. The topper is mounted on
the top of the cabinet with 4 nuts and 2 screws.
When no topper or light tower is configured, a blanking plate is fitted using 2 screws.
To remove the topper:
1. Open the Main Door and turn the EGM’s power OFF.
3. Disconnect the topper harness, and light tower harness (if any). Disconnect the cables that
connect the topper to the backplane board.
4. Remove the 2 screws from the bottom of the topper.
5. Loosen the 4 nuts until the topper assembly is able to slide.
6. Slide the topper assembly upwards towards the larger opening of the hole and lift to
remove it from the cabinet.
05 January 2022 38-00074-01 44

Printer
The printer prints redeemable vouchers and tickets with text and graphics.
To remove the printer:
1. Open the Main Door and turn the EGM’s power OFF.
2. Press the printer tray release. The printer tray’s catch releases and the tray and printer
spring forward.
3. Grasp the front of the tray and pull the tray and printer all the way out to gain full access to
the printer.
4. Disconnect all harnesses from the printer.
5. Unscrew the screw on the underside of the printer tray.
6. Carefully separate the printer from it’s bezel and lift the printer/tray assembly from the
mounting bracket.
7. Reverse the preceding steps to reinstall the printer. Ensure the front of the printer is seated
properly against the printer’s bezel before securing the printer in place.
NOTE
Perform a printer self-test or a complete EGM test after replacing the printer.
Player Marketing Module

The EGM can be configured with an optional player marketing module (PMM) unit attached
to the Main Door frame. A blanking plate may be in place if the EGM is not configured with a
PMM.
The PMM provides a range of services for players through a magnetic stripe card reader, a
character display unit and service buttons. The functions are integrated into the venue casino
management system.
The PMM can be from one of several manufacturers. The following descriptions are based on
the Aristocrat PMM. While the internal components can vary slightly between manufacturers,
the functionality of the devices remains the same.
The player uses a magnetic strip card to communicate with the PMM system. The player
inserts the card into a card reader and the PMM reads the information stored on the card. The
host system determines who is playing the EGM and sends messages to the player via the
PMM’s LCD. The player communication function allows scope for the marketing strategies of
the venue. The PMM connects to the venue casino management system typically by RS-232 or
Ethernet.
05 January 2022 38-00074-01 45

To remove the PMM:
3. Disconnect power to the venue casino management system communications interface.
4. Disconnect the harnesses from the player marketing module and the communications
interface.
5. Remove the screw that fasten the PMM to the PMM retainer on either side of the PMM.
6. Remove the PMM retainers and slide out the PMM out from the Main Door.
7. Reverse the preceding steps to install a new PMM.
NOTE
The PMM cables should be routed through the provided cable management
trays and covered by Main Door rear cover.
05 January 2022 38-00074-01 46

Virtual Button Deck Assembly

The virtual play buttons of the VBD are the interface between the player and the EGM.
The button assembly is attached to the top of the Main Door and is accessible for removal
when the main door is open.
NOTE
Removal and replacement of the VBD should only be performed by a qualified
trained technician.
The glass of the VBD is fragile. Exercise caution when removing and installing
the VBD.
Removal
To remove the midtrim:
1. Unlock and open the Main Door.
3. Undo and remove the five retaining hex head bolts (M4x20) and associated washers. Save
all fasteners for reuse later.
4. Remove the two security hex head bolts (M4x20) and associated washers. Save all
fasteners for reuse.
Figure 15 - Screws holding the midtrim in place
05 January 2022 38-00074-01 47

5. Undo the two thumbscrews and remove the rear door cover panel. Set the cover aside for
reuse.
Figure 16 - Screws for rear door cover panel
Rear Door Cover Panel
6. Disconnect the VBD main loom and the USB cable from its port on the USB hub.
7. Close and latch the main Main Door.
8. Grasp the VBD on each side and press and hold the VBD release buttons on the
underside of the main door.
Figure 17 - Midtrim Release buttons
05 January 2022 38-00074-01 48

9. Pull the VBD outward away from the door until it cannot be moved any further (~55mm)
and let go of the buttons.
Figure 18 - Pull VBD away from EGM
10. Carefully turn the VBD over and cut the cable ties of the VBD interface cables and
disconnect the cables.
11. Remove the VBD from the EGM.
Replacement
To reinstall the virtual button deck:
1. Place a soft pad on top of the main Main Door.
2. Carefully lay the VBD on the pad - glass side down.
3. Connect the VBD interface cables to their respective ports and secure them with cable ties.
4. Turn VBD face up and remove the foam block.
5. Align the VBD on the door centrally with the cabinet. The VBD positioning grooves
mustalign with door guide rails.
6. Route the VBD loom into the door access window.
7. Slide the VBD forward until an audible click is heard on each side. Ensure no slack cable is
left under the deck.
8. Ensure the VBD is safely engaged by the latch mechanism on both sides.
9. Open the main Main Door.
10. Reinstall the five retaining hex head bolts (M4x20) and associated washers.
11. Reinstall the two security hex head bolts (M4x20) and associated washers.
12. Reconnect VBD main loom and the USB cable to its port on the USB hub - typically
J4 USB3.
13. Install the rear door cover panel and secure it with the two thumb screws.
14. Switch the EGM on.
15. Close Main Door.
05 January 2022 38-00074-01 49

Cabinet Security
The doors incorporate security monitoring through mechanical switches and optical sensors.
If the security devices do not provide the appropriate signals to the carrier board, an alarm
sounds, the game play is disabled and the appropriate machine lockup message displays on
the main LCD screen.
A mechanical switch and a photo-optic sensor are both monitored for door security. When any
door is opened:
■ A message displays on the screen showing which door has been opened.
■ The alarm sound plays.
■ Game play is suspended.
■ The event is recorded in the diagnostic meters.
The message Door Mismatch Main indicates a condition where the mechanical and the
optical door security switches report contradictory door status indicators. To clear the condition,
ensure that all door latches are fully engaged, or correct the faulty switch or sensor.
The photo-optic sensor consists of an emitter and detector thats housed in the optic coupler. .
The optic sensors are mounted as part of both latches and the signal is broken when the door
is open by the actuating cam.
Mechanical Door Switches

There are multiple mechanical door switches.
To remove a mechanical door switch:
3. Unplug the switch’s wiring harness.
4. Carefully pry the mechanical switch from its aperture in the bracket using a flat-blade
screwdriver.
5. To replace the switch, press it firmly into the aperture of the bracket.
Photo-Optic Sensors
Th photo-optic sensor is fastened to a bracket with two screws.
4. Locate the sensor to be removed.
5. Remove the two screws to detach the sensor from its bracket.
6. Detach the sensor’s loom.
7. Reverse the preceding steps to install a new sensor.
05 January 2022 38-00074-01 50

Power Supply Unit

The power supply unit (PSU) supplies power to components and devices in the EGM, filters
electromagnetic interference (EMI) and protects EGM components from adverse input
disturbances such as lightning and voltage fluctuation. The PSU provides DC outputs to power
electronics and associated gaming peripherals.
To remove the PSU from the EGM:
3. Locate the PSU mounted on the back of the cabinet directly behind the Main Door.
4. Unplug the power and other looms from the PSU.
5. Remove the two screws at the top of the PSU.
6. Lift the power supply out of the cabinet.
7. Reverse the preceding steps to install a new power supply.
CAUTION
Perform a complete EGM test after replacing the power supply unit.
Figure 19 - Power Supply Location (1)
05 January 2022 38-00074-01 51

When electromechanical meters are mounted in the EGM they can be viewed when the meter/
audit key switch is turned to Meter. The meters form part of the comprehensive security system
by recording the results of EGM cash flow operations.
NOTE
An EGM that is configured to use electromechanical meters does not function if
the meters are physically disconnected or removed.
The electromechanical meter board provides:
A physical location for up to eight electromechanical meters.

A physical location for a tamper switch.
An interface to the meter lights key switch.
The electromechanical meters are mounted in the just above the power supply and can be
accessed when the main door is open.
To remove the electromechanical meters from the EGM:
3. Disconnect the meter harness from the backplane board.
4. Remove the screw below the meter box that secures the meter box to its bracket.
5. Lift the meter box to disengage its retaining tabs from the bracket and remove the meter
box from the cabinet.
6. Reverse the preceding steps to install the electromechanical meters.
05 January 2022 38-00074-01 52

Audio System
The audio system provides music and sound effects that correspond to the games on the EGM.
The audio system has three main speakers, a woofer speaker and an amplifier.
The main bar speaker at the top is integrated into the monitor and is fastened with six screws.
Two more speakers are located just above the Main Door. These speakers are fastened to
the speaker and key panel base. To remove the speakers, the corona assembly must first be
removed.
Figure 20 - Speaker/Amplifier Locations
Legend
1 Woofer (In LH Saddle bag) 3 Bar Speaker
2 Mid Speaker (LH & RH)
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Woofer Speaker
The woofer speaker is mounted in the left saddlebag. It is fastened to the plate just below the
printer.
The printer must be removed before removing the woofer.
To remove the woofers speaker:
2. Turn the EGM’s power off.
3. Remove the printer.
4. Disconnect the woofer harness.
5. The woofer is mounted on the printer support platform. Remove the 4 screws that secure
the woofer to the printer support platform.
6. Carefully lift the woofer assembly out of the saddlebag and pull it out of the cabinet.
Reverse the preceding steps to reinstall the woofer.
Amplifier
The amplifier is mounted in the right saddlebag behind the bill acceptor. The amplifier assembly
has an integrated plate which has two tabs at the top and one captive screw at the bottom to
secure it to the EGM.
There is a plate at inner back of the saddlebag which is designed to accommodate all the
possible sizes of amplifier. This plate is welded to the saddlebag.
The bill acceptor must be removed before removing the amplifier.
To remove the amplifier:
3. Open the BNA door.
4. Remove the bill acceptor.
5. Unplug all looms that are attached to the amplifier.
6. Remove the screw at the bottom and lift the amplifier out of the slots. Pull the amplifier
assembly carefully out of the EGM.
7. Reverse the preceding steps to reinstall the amplifier.
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Corona Assembly
The Corona assembly consists of the lighting PCBAs and surrounds the top door in the cabinet.
To remove the corona assembly:
4. Remove the LCD monitor.
5. Disconnect the corona looms that connect to the gadget board.
NOTE
The Corona looms should be disconnected at the Corona only.
6. Remove the two screws of the corona cover retaining hooks at the bottom of the corona
assembly.
7. Remove the 12 bolts (6 on either side) of the Corona assembly.
Figure 21 - 12 Bolts for Corona Assembly to Cabinet
8. Lift the corona up slightly to clear the two flanges then continue lifting it up and away from
the cabinet.
9. Reverse the preceding steps to reinstall the corona assembly
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Cabinet Fan
A DC fan is configured in the top of cabinet for added ventilation.
To remove the fan:
4. Disconnect the harnesses from the fan assembly that connects to the backplane board.
5. Remove the four screws that secure the fan assembly to the cabinet.
6. Reverse the preceding steps to reinstall the fan assembly
Logic Cage Assembly

The Logic Cage is a steel enclosure with a hinged front door that is attached by a support
bracket at the rear of the cabinet. The cage houses the Carrier Board assembly, which is the
main Carrier Board assembly of the EGM, and part of the Backplane Board. The Backplane
Board is mounted at the back of the Logic Cage. The door of the cage closes over a tab that
enables a security seal to be applied. The door is monitored by a battery-backed cherry switch
that detects if the Logic Cage door has been opened. In addition, one or two optional security
key locks can be configured on the Logic Cage door.
Within the Logic Cage are brackets and steel guides for placement of the Carrier Board. When
the Carrier Board is installed into the Logic Cage, it rests on the guides that align it with the
corresponding multi-way connector on the Backplane Board. A cam lever on the bottom of the
cage is used to grasp the Carrier Board and seat the board in its connector on the Backplane
Board.
WARNING
Turn the EGM power off before removing PCBs from the Logic Cage.
CAUTION
Take care to avoid physical contact with components when handling
electrostatic sensitive devices such as printed circuit boards (PCBs).
Do not place electrostatic sensitive devices on metal surfaces.
PCBs should be handled by their edges.
Take care to avoid flexing the PCB as this can lead to physical damage.
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Carrier Board
The carrier board assembly can be removed from inside the logic cage without removing the
entire Logic Cage assembly from the EGM.
To remove the carrier board from the logic cage:
4. Disconnect all harnesses from the carrier board.
5. Unlock the logic cage door and remove security seals (if present).
6. Open the logic cage door.
7. Turn the yellow lever on the logic cage to unseat the carrier board from its connector on
the backplane board.
8. While adhering to standard electrostatic discharge (ESD) guidelines, pull the carrier board
assembly out of the logic cage and place the board in an anti-static bag. Set the carrier
board aside for reuse if it is not damaged or faulty.
9. Reverse the preceding steps to reinstall the carrier board assembly.
NOTE
Place a fault tag on any faulty boards.
Figure 22 - Removal of Carrier Board Assembly from Logic Cage
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Logic Cage
To remove the Logic Cage assembly from the EGM:
3. Open the belly door and set the door aside.
4. Disconnect all cables from the Carrier Board and remove the Carrier Board assembly.
5. Disconnect all harnesses from the backplane board.
NOTE
The connectors of the harnesses may be labeled as they are removed to
ensure that they can be correctly reattached to the backplane board.
6. Remove the two screws at the lower left and right of the logic cage.
7. Remove the screw inside the cage at the upper right side.
8. Lift the logic cage assembly to disengage its keyhole standoffs from the cage and remove
it from the EGM.
9. Reverse the preceding steps to reinstall the logic cage assembly.
NOTE
Follow standard electrostatic discharge (ESD) prevention procedures when
removing PCBAs.
PCBAs should immediately be placed into anti-static bags.
Backplane Board
To remove the backplane board from the Logic Cage assembly:
1. With the Logic Cage out of the EGM, remove the screws that fasten the Backplane Board
to the Logic Cage assembly.
2. Pull the board down and off the mounts.
3. Reverse the preceding steps to reinstall the Backplane Board.
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Bill Acceptor
The Bill Acceptor (BNA) is installed in a steel cage assembly in the RH saddle bag.
Figure 23 - JCM Bill Acceptor and Cage
Legend
1 BNA Cage 3 JCM BNA
2 BNA Bezel
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Figure 24 - MEI Bill Acceptor and Cage
To remove the BNA cage assembly:
3. Open the right saddlebag door to access the bill acceptor.
4. Remove the screw from the top of the bill acceptor cage assembly.
5. Unlock and open the cash box door.
6. With the cash box door open, pull the assembly toward you until you can reach behind and
disconnect the two wiring harnesses from the back of the assembly.
7. Finish removing the assembly from the EGM.
8. Reverse the preceding steps to reinstall the BNA cage assembly.
To remove the BNA validating head:
2. Turn the EGMs power off.
3. Press down and hold the latch bar located at the front of the bill acceptor assembly.
4. Slide the assembly towards you and out of the frame.
NOTE
There may be one of several possible BNA models installed in the cabinet.
The steps for unlatching and removing the validating head will vary slightly
depending on the model that is installed.
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Light Tower
The light tower provides an additional level of security and customer service. Light towers are
available with two, three or four tiers. The tiers of the light tower illuminate in response to player
requests through the buttons (service, reserve, etc.) or EGM conditions (door open, jackpot,
etc.). The color of the light tower tiers and the corresponding messages and functions can vary
from venue to venue.
A DIP switch at the base of the light tower determines the number of tiers and is used to
configure the tower for different customer requirements. A single strobe light tower does not
contain user-configurable switches.
The light tower can be assembled on the cabinet (when there is no topper), or on the topper. In
jurisdictions where light tower is not required, a blanking plate may be fitted.
Removing light tower from cabinet

To remove the light tower assembly when it is mounted on the cabinet:
4. Disconnect the light tower harness from its connector.
5. Remove the 2 screws that fastens the light tower base plate to the cabinet.
6. Remove the screw from the earth cable.
7. Lift of the light tower off the cabinet gently.
8. Reverse the preceding steps to reinstall the light tower.
Figure 25 - Removal of light tower from cabinet
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Removing the light tower from a topper

NOTE
You will need a step ladder to remove the light tower from the EGM.
The light tower is mounted on top of the topper with the help of one mounting screw at rear.
To remove the light tower assembly when it is mounted on top of a topper:
1. Open the main door and turn the EGM’s power OFF.
2. Remove the screw that fastens the light tower bracket to the topper and the earth wire
screw.
3. Disconnect the light tower harness.
4. Lift of the light tower off the cabinet gently.
5. Reverse the preceding steps to reinstall the light tower.
Figure 26 - Light Tower mounted on a topper
Legend
1 Light Tower on 21.5”/27” 2 Light Tower on 19.5” topper
topper
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EGM Cabinet Maintenance

Regular maintenance ensures that the EGM functions correctly and stays in proper operational
order.
To maintain the EGM:
Check that all cabinet earth leads are in good condition and securely connected.
Check that the EGM security features (cabinet door security switches) are functioning
correctly and are not damaged.
Check the lighting system works correctly. Replace any faulty components.
Check that all buttons function correctly. Replace if necessary.
Check that there are no foreign objects in any of the security locks.
Check that all doors and latches close and lock correctly. Adjust if necessary.
Clean the exterior of the cabinet with a damp cloth using an ammonia-free and alcohol-free
household cleaner.
Remove any residue with clean water and a damp cloth. Be extremely careful not to allow
water or cleaning solutions to seep into the EGM and electrical components.
WARNING
Do not use aggressive solvents, alkaline solutions, ammonia-based, alcohol-
based, or abrasive cleaners.
The EGM must not be cleaned by a pressure washer or similar device that
forcefully sprays water or cleaning solutions on the EGM.
To prevent cleaning solutions from seeping into the EGM and its components, do
not apply the cleaning solutions directly on the EGM. Dampen the cloth with the
solution first, then use the cloth to clean the surfaces of the cabinet.
05 January 2022 38-00074-01 63

Power Supply Unit MARS X™ Portrait Hardware Service Manual
Power Supply Unit
PSU Overview
The power supply unit (PSU) provides the necessary DC outputs for powering electronics and
other associated gaming peripherals of the EGM. AC power to the unit enters via the power
input receptacle, an internal fuse provides overall fault protection, the EMC filter ensures
standards compliance and filters the power before it is distributed to other blocks.
The main power on-off is controlled remotely via a SPST low voltage switch that is external
to the PSU. Two general purpose power outlets (GPO1 and GPO2) are available for use by
external peripherals that require AC power. Power at the GPO1 outlet is controlled by the power
supply’s remote on-off switch. Power at the GPO2 outlet is independent of the remote main
switch and is controlled by a rocker switch adjacent to the outlet.
Figure 27 - Power Supply Unit
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PSU Specifications
Table 8 - Specification Summary
Specification
Voltage range 90V ac - 264V ac
Voltage frequency 50Hz - 60Hz
AC input current (rated) <10A (115 Vac) <5A (230 V ac)
Efficiency >80% @ 230 Vac, full and typical load
PFC type Active PFC
Power factor >0.95
Inrush current limit <20 A
Table 9 - DC Outputs
Output Regulation Ripple and Output Load Range

Range Noise Spec Imin Imax
+5V ±2.5% 50mV 0.0A 2A
+12V ±2.5% 120mV 1A 28A
+24V 1 ±2.5% 240mV 0.1A 15A
+24V 2 ±2.5% 240mV 0.0A 11A
Table 10 - Environment
Operating Storage
Minimum temperature 0°C (32°F) -30°C (-22°F)
Maximum temperature 50°C (122°F) 70°C (158°F)
Relative humidity 0 - 85% non-condensing 0 - 95% non-condensing
Altitude 3000m (9842.49’) 15000m (49212.45’)
CAUTION
Conditions outside of the ranges shown in Table 10 may damage the PSU.
Auxiliary Power Outputs

GPO outlets are used to power various equipment installed in the EGM. Filtering of outputs
is provided to protect against conducted EMI from the connected devices and also to provide
immunity from power disturbances for the connected devices.
GPO1 Output
The GPO1 outlet is controlled by the main power switch. The maximum rating of the
output is 2A.
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GPO2 Output
The GPO2 outlet is not controlled by the main power switch. Power at this outlet is controlled
by a single pole switch located adjacent to the fuse. The maximum rating of the output is 2A.
Fuses
The switched mode power supply fuse is an internal non-serviceable component. If this fuse
is blown, the PSU must be shipped to the manufacturer for service. (Contact your service
organisation.)
The GPO outputs are protected by fuses. To allow for the current associated with installed
peripherals, a slow fuse rated at 3A is used for 3AG type fuses, and 3.15A for 5x20 mm fuse
types. Non-switched fuses are externally accessible and can be replaced as shown in the
following procedure.
To replace the external fuses:
2. Turn the EGM’s main power switch OFF and the auxiliary power switch OFF.
3. Unplug all power cables from the power supply unit, including the power IN cable.
4. Remove the fuse cap from the fuse holder by turning it anticlockwise. The fuse springs out
of the holder.
5. Remove the bad fuse and insert the new fuse of the same rating into the holder.
6. Insert the fuse cap into the holder and turning it clockwise. Take care not to over-tighten.
7. Replace all power cables, including the power IN cable.
8. Switch on the main power switch and the auxiliary power switch.
9. Check that both the main LCD and other components have power.
10. Close and lock the doors.
WARNING
AC voltage is present in the power supply unit even when the EGM is switched
off. The power input cable must be unplugged before replacing a fuse.
Maintenance
The following procedures should be performed as regular machine maintenance:
1. Check that all connections to the power supply are secure.
2. Remove any dust or dirt accumulating on the power supply.
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Bill Acceptor MARS X™ Portrait Hardware Service Manual
Bill Acceptor
Overview
The bill acceptor allows for the entry, security, analysis and accounting of bank notes and
tickets. The bill acceptor communicates with the carrier board via the backplane board.
The full system provides:
A bill acceptor for entry, sensing and accepting of bills and tickets. The unit incorporates a
micro-controller, an operating system, and a RAM Memory.
Optical scanning. The bill or voucher is optically scanned for both transmissive and
reflective properties at each of four different wavelengths. There is also a magnetic sensor.
A cash box unit that holds accepted bank notes and tickets in a secure environment. The
cash box is linked to the bill acceptor.
The bill acceptor cage assembly that houses the bill acceptor and cash box.
The bill entry area is highlighted by the LEDs and a denomination decal that shows the
acceptable bill denominations.
Ticket in, Ticket out (TITO), which is a secure EGM payout solution.
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General Description
The bill acceptor consists of an optical scanning unit linked to a cash box assembly for the
entry and storage of a range of bills, coupons and tickets. The bill acceptor cage assembly
which houses the bill acceptor and cash box, is located on the right hand side of the cabinet.
Bill acceptor models vary in the EGMs. For specific details, refer to the manufacturer’s
instructions.
Figure 28 - Typical Bill Acceptor
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Figure 29 - Bill Acceptor Assembly
Clearing Bill Acceptor Jams

If a jam occurs, the bill acceptor assembly may usually clear itself within a short period as an
automatic process comes into effect. If the jam persists, a fault message displays and the EGM
locks up.
The scanning and transport channel of the bill acceptor passes items directly to the cash box.
NOTE
Remove the bill acceptor from the chassis to open the bill path. If the bill acceptor
is opened while in the chassis, the connector board at the rear of the acceptor will
be damaged.
CAUTION
The bill acceptor is controlled by complex electronics. Unqualified personnel must
not interfere with the unit. Ensure the power is turned off before any maintenance
procedures are carried out on the bill acceptor or cash box.
To clear an item lodged within the scanning channel:
1. Remove the transport as previously described.
2. Open the transport and inspect the bill path.
3. Remove any obstructions found.
4. Reinstall the transport assembly as previously described.
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To clear a bill acceptor jam:
1. Open the main door and switch off the EGM.
2. Press down and hold the lower latch bar located at the front of the transport.
3. Slide the assembly towards you and out of the frame.
4. Open the bill acceptor and remove the jammed bill from the unit.
5. Replace the bill acceptor. Ensure that all leads are correctly connected.
6. Switch on the EGM and close the door.
Removal and Replacement

The following procedures are used to remove and replace bill acceptor components.
Cash Box
To remove the cash box:
1. Unlock and open the cash box door.
2. Grasp the strap on the cash box and pull firmly to release it.
3. After the cash box is removed, the currency access door must be unlocked before the
bank notes/tickets or tickets may be removed.
4. Replace the cash box by pushing it into the frame until it locks into position.
5. Close and lock the cash box access door.
6. Close the main door.
WARNING
The cash box does not lock to the chassis. When the bill acceptor assembly is
removed from the EGM, never carry the bill acceptor by the handle of the cash
box. The cash box may release causing the rest of the unit to fall and damage the
assembly.
Transport Assembly/Bill acceptor Module

To remove the transport assembly/bill acceptor module:
1. Open the main door and switch off the EGM.
2. Lift the acceptor release latch and slide the assembly out of the frame.
Replacement is a reversal of the removal procedure.
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Maintenance
Periodic maintenance improves the performance and extends the life of a bill acceptor.
Wipe the bill path with a mild, non abrasive, diluted cleaning solution sprayed onto a soft cloth,
not sprayed directly on the bill acceptor.
With prolonged use, a build-up of dirt from the surface of the bank notes will accumulate on
the pressure rollers, drive belt surfaces and bill acceptor optics. Clean these areas to ensure
reliable operation.
CAUTION
Caution must be exercised not to flood the bezel area. Liquids must not be allowed
to seep down into the bill acceptor. Do not use any solvents as permanent damage
to the bill acceptor optics and other internal items may result.
To clean rollers, belt surfaces and validation optics:
1. Remove the bill acceptor.
2. Open the bill acceptor to gain access to the bill path.
3. Using a soft lint-free cloth, wipe the surfaces of both the upper and lower guides to remove
any surface dirt. Pay particular attention to the optics area and the magnetic head when
removing deposits from the surfaces.
4. On the upper guide assembly, clean the surface of the pressure rollers.
5. On the lower guide assembly, clean timing belt surfaces by rotating one of the drive rollers
while holding the cleaning cloth against it.
CAUTION
Do not clean the small round sensors unless a film or dirt is visible on the lens.
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Printer MARS X™ Portrait Hardware Service Manual
Printer
Overview
The printer prints redeemable vouchers and tickets with text and graphics. Where printer
capability and jurisdictional constraints permit, venues are able to print graphics and messages
in custom designed layouts. The printer can produce bar-coded vouchers and tickets that can
be recognized by ticket in, ticket out capable bill acceptors.
NOTE
Perform a printer self-test or a complete EGM test after replacing the printer.
The printer models can vary in the EGMs.
Printer Operations
FL Gen5 Printer
Loading Vouchers in Printers
1. Open the main door as far as it will go.
3. Press and release the printer tray. The printer tray’s catch releases and the tray and printer
spring forward approximately.
the printer.
5. Ensure the printer is clear and accessible.
6. Fan the ticket paper stock then place it in the ticket tray so that it lays flat.
NOTE
A black Paper Index Mark should be visible along the right edge of the ticket paper
stock.
7. Insert a ticket into the ticket slot. The ticket automatically feeds into the printer and aligns in
the correct position for printing.
NOTE
The printer’s LED Status Indicator changes from YELLOW (Paper) to GREEN
(Ready).
8. Reinstall the printer in the EGM.
9. Close and lock the main door.
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Paper Feed Button

To feed the paper into the printer or to print a configuration ticket:
NOTE
Before using the Paper Feed Button, follow the Loading Tickets procedure to
ensure tickets are properly loaded into the printer.
1. Press the Feed button once to feed paper into the printer or to advance to the top of the
next ticket.
2. Press the Feed button twice within two (2) seconds to print a configuration ticket.
Nanoptix Printer
Loading vouchers in printers
1. Open the main door as far as it will go.
3. Press and release the printer tray. The printer tray’s catch releases and the tray and printer
spring forward approximately.
the printer.
5. Drop ticket stack into the ticket cartridge.
6. Feed ticket into printer mechanism until resistance is felt.
7. Once the paper has been aligned, ticket is ready to print.
Paper Feed Button

The paper feed button is used to advance the paper. Once the ticket is removed, the printer will
realign the paper to the ready position.
Printer Reset
The printer is reset by disconnecting and reconnecting the power/communication cable. Once
connected, the printer goes through a startup routine and resets itself.
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Print a Self-Test Voucher

A self-test voucher can be printed to confirm the printer is functioning properly and to validate
the print quality.
To print a self-test voucher:
1. Unlock and open the main door. Do not turn off the EGM’s power: The EGM must be on to
enable the printer self-test and the automatic voucher loading mechanism.
2. Ensure the printer is clear and accessible.
3. Press and hold the printer’s Paper Feed button for approximately three seconds. A self-test
voucher prints after approximately five seconds.
4. Press the Paper Feed button to feed blank tickets.
5. Close and lock the main door.
Figure 30 - Sample Self-Test Voucher
NOTE
The information printed on the self-test voucher depends on the printer and its
version.
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Maintenance
Follow these general maintenance steps to keep the printer functioning properly.
Check the Printer Function

To check that the printer is performing correctly:
Check that all connectors are secure and undamaged.

Perform a printer self-test.
Ensure that vouchers are printed and ejecting correctly.
General Cleaning
Use a soft long-bristled brush or canned air to clean the paper dust from inside the printer and
chassis area. Remove paper dust from the voucher tray and sensor optics.
NOTE
Under normal operating conditions, the printer should be cleaned at least once
every three months or after approximately 5km (3.1 miles) of paper printed.
Clean the Print Head

If there is streaking on the printed voucher, the print head requires cleaning. Follow the printer
manufacturer’s instructions.
Troubleshooting
If the printer does not appear to be functioning properly:
Check to see that the unit is receiving power. The green Ready LED should be illuminated.
Check printer status LEDs.
Check to see that the voucher bundle is loaded correctly.
Check for voucher jams in the voucher path.
Check for printer error descriptions and refer to the printer manufacturer’s instructions.
Print a self-test voucher to confirm the print quality.
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LCD Monitor MARS X™ Portrait Hardware Service Manual
LCD Monitor
LCD Overview
The EGM is configured with one primary ultra high definition (UHD) liquid crystal display (LCD)
monitor that is mounted to the top door frame assembly directly above the midtrim. It displays
game graphics, pay information, play options, operator menus and audit mode screens, and
messages from venue management systems. The main LCD has touch screen capability.
A second LCD is provided as a virtual game play button panel. The virtual button deck (VBD) is
a full high definition (FHD) display touch screen panel with one or two physical play buttons that
serves as a play/select button during game play.
Refer to the “Virtual Button Deck” chapter for more information regarding the VBD.
General Description
The LCD monitor has a color active matrix liquid crystal display with LED back light
systems for reduced power consumption.
The LCD screen offers a wide viewing angle and has an integrated touch sensor and
controller.
The soft LCD panel surface is protected by touch sensor glass.
The edge lighting strips are controlled by the game.
The lighting controller is housed inside the main LCD screen assembly.
The lighting controller is connected to the backplane using a USB interface.
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LCD Specifications
Table 11 - 42” LCD Specifications
Item Specification
Active Display area 35 in (941.2 mm) (H) x 20.8 in (529.4 mm) (V)
Panel technology IPS or AHVA
Screen Diagonal 42.5 in
Pixel Format 3840 (H) x 2160 (V)
Display Color Gamut sRGB, P3D65
Luminance 300 cd/m² (nom), 285 cd/m² (min),
320 cd/m² (max)
Luminance Uniformity >75%
Contrast Ratio 800 min
Viewing Angle 170 degree, min
Color Depth 8 bit (16.7M colors)
LED BLU lifetime 30,000 hrs min
Operating Temperature Range 32°F (0°C) ~ 176°F (80°C)
Operating Humidity Range 10-85% non-condensing
Storage Temperature Range -22°F (-30°C) ~ 176°F (80°C)
Storage Humidity Range 10-90% non-condensing
Power Requirements
The LCD is powered from the EGM backplane and requires 24VDC.
Input
The LCD monitor has one connector to accept a video signal in HDMI 2.0 format and a
connector to accept a video signal in display port (DP) 1.2 format. It is connected to the
backplane using the DP video signal connection. The LCD auto detects and displays the video
from the active input.
The video frame rate is typically 60Hz.
LCD Power Detection

The EGM detects the monitor is connected and powered. The EGM will lock up if displays are
not connected or powered.
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Connections
DC24V Power
A four way, single row plug receives power from the EGM. This connector permits a positive
housing lock for secure retention and is compliant with the GDS Connector Standard.
Touch Screen
The LCD is configured with a touch screen to allow the player to select wagering options,
display special purpose screens such as game rules, begin game play, or adjust a setting such
as volume. The touch screen controller is housed within the LCD’s metalwork. It has a USB
type B connector interface to the backplane.
The touch screen uses projected capacitive technology (PCT). The sensing arrays are fixed to
the back of the glass touch surface and the touch screen is not affected by surface scratches or
superficial damage.
The touch sensor is bonded to the LCD panel frame and cannot be removed for service or
replacement. The entire LCD assembly must be replaced if the sensor fails or is damaged.
The touch screen does not typically require calibration but may be calibrated if it becomes
necessary using the Calibrate option in the System Administration menus.
Maintenance
To maintain the LCD:
Remove any dust or dirt from external surfaces.

Clean the screen with a soft cloth and mild glass cleaning agent.
NOTE
To prevent cleaning solutions from seeping into the cabinet, do not spray
solution directly on the LCD. Dampen the soft cloth with the solution first, then
wipe the LCD with the dampened cloth.
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Logic Cage Assembly MARS X™ Portrait Hardware Service Manual
Logic Cage Assembly
Overview
The Logic Cage assembly provides central control of the electronic gaming machine (EGM). It
consists of a carrier board assembly and a back plane mounted on a metal tray that plugs into
the Logic Cage.
The Logic Cage is a lockable metal box that provides security and protection for its contents.
The Backplane Board is secured to the back panel of the carrier board assembly is located
within the Logic Cage. The carrier board assembly, connects to the Backplane Board inside the
Logic Cage.
Figure 31 - Logic Cage Assembly
2
1 6
7
8
Legend
1 Backplane Board 5 Logic Cage Door Locks
2 Graphics Card 6 Network CARD PCIE
low
3 Gen9 Carrier Board 7 Carrier Board Release
Lever (Underside of
cage)
4 Logic Cage Housing 8 USB Hub Board
(Underside of cage)
05 January 2022 38-00074-01 79

Backplane Board
The backplane board provides electrical connectivity between EGM peripherals and the Gen9
carrier board.
The backplane board is inserted into the logic cage via a slot and fixed with few fasteners. The
carrier board connects into the backplane board via three 1.0 PCI express connectors, two 164
position and one 36 position.
Backplane board cannot be physically removed from Logic cage once Gen9 Carrier is engaged
and logic door closed.
Connections
The Backplane Board provides electrical connection for the following boards and peripherals:
Amplifier
BNA
Carrier Board
Connector Board
Doors
Edge Lighting
Expansion Board
Fan
Main LCD Screen (Touch screen)
Meters (if installed)
Optics
PMM (if installed)
Power Supply
Printer
Progressive Jackpot Controllers
(if installed)
System
Virtual Button Deck
The Backplane Board cannot be physically removed from Logic Cage assembly once the
Carrier board assembly is engaged and Logic Cage door is closed. Backplane Board is
partitioned into two regions. An unsecured area reserved for connectors located on outside of
the caged area, while connectors positioned within the Logic Cage are in a secure region.
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The following connectors are located within the lockable Logic Cage area for regulatory
reasons:
P4 - Mechanical Meters
P7 - LAB Comms
P5 - COMMs security
Signals and connectivity dedicated to mechanical sensors for door openings are designed as
tamper proof and hence are located in an insecure area.
Figure 32 - Gen9 Backplane Board
The backplane is designed as a passive assembly to achieve high reliability. No preventive

maintenance is necessary. Service is required only when failure (such as bent pins or
mechanical damage) is detected.
The remaining connectors on the board are not serviceable and require replacement if they
become faulty.
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The purpose of each backplane connector is defined in the table below:
Table 12 - Backplane Connectivity
Ref Function
P1 Carrier Board
P2 Carrier Board
P3 Carrier Board
P4 N/A
P5 COMMS Security
P6 CPU Fan
P7 LAB COMMS
P8 Power Supply
P10 EDGE Power
P11 Topper Power
P12 Power
P13 MVD Power
P14 TVD Power
P15 Edge Lighting
P16 MVD Touchscreen
P17 BNA Power
P18 BNA
P19 BNA
P20 USB Hub
P21 Audio Amp
P22 Audio Amp Power
P23 N/A
P24 VBD Power
P25 Power
P26 Pushbuttons
P27 N/A
P28 I/O Interface
P29 Printer
P30 SPC
P31 Progressive
P32 System
P33 Com 5
P34 PMM
P35 Optics
P36 TopBox
P37 Door
P38 Cabinet
05 January 2022 38-00074-01 82

Carrier Board Assembly

Electronics boards are enclosed in a metal enclosure inside a Logic cage. The major
components of the Carrier board assembly are:
Gen9 Carrier Board

Configuration Stick
Gen9 COMe module
Graphics Card
Storage Device
Backplane Board
USB Hub
Figure 33 - Typical Carrier Board Assembly
Carrier Board
The Carrier Board provides gaming specific functionality, electrical connectivity and mechanical
support for COMe, graphics card and other interfaces. It accommodates circuitry for Intel
PC chips, regulatory and peripheral circuitry support for gaming machines. The carrier board
connects to the EGM peripherals via the backplane and interfaces mounted in the carrier
board.
The power must be switched off before the carrier tray is inserted into the logic cage.
The Carrier board with COMe module, the graphic card, cooling solution i.e. are mechanically
mounted and supported by a Gen9 Carrier tray metal bracket. A butterfly twist lock release
mechanism provides for a controlled Carrier tray removal.
05 January 2022 38-00074-01 83

Figure 34 - Typical Carrier Board Layout
COM Express Module

COM Express is the PICMG standard for a Computer-On-Module. It is a module concept to
bring PCI Express and other newer technologies like SATA, USB 3.0 and different display
interfaces onto a COM (Computer On Module).
The Gen9 design targets the basic size module with type 6 pinout. The COM Express together
with the heat sink is physically attached to the Carrier board. The assembly is then mounted on
a metal support bracket - the carrier tray.
COM Express module connects to the Carrier board via two 220 pin connectors. The modules
configured on COM Express are not serviceable.
Config Stick
The configuration stick defines the nature of the Carrier board. It accommodates three memory
devices with binary code - BIOS, FPGA configurator and the UBC. It also accommodates the
non-volatile (battery backed SRAMs) storage. The stick is connected via a SODIMM connector
positioned on bottom side of the carrier board. It is inserted through a slot cut out from Gen9
carrier tray support bracket.
Storage
The storage is based on SATA and PCIe interface. It provides a high bandwidth and flexibility
with a support for up to four SATA storage devices and one PCIe device.
CFast card and SSD devices are supported. CFast is preferred choice for smaller density.
SSD is better choice for faster and larger capacity. m.2 slot provides for a non-removable high
performance storage device.
05 January 2022 38-00074-01 84

CFast Card
Storage is easily accessible once the Logic Cage door is open
Three slots are provided on the front edge of the carrier board.
Cfast sockets are push-in/ push-out insertion type.
Primary CFast is in top row - boot device.
CFast replacement in field requires opening of Logic door, but it does not require the
Carrier board removal from Logic cage.
SSD
Carrier board can accommodate a single SSD in a storage bay positioned above COMe
heatsink. The SSD bay is an optional add on accessory primarily used for developers, but it
could be deployed in field as well.
A single SATA 6Gbps interfaces is dedicated for 2.5” SSD storage.

SSD is mounted on a slide in tray which fits into the SSD receiver.
SSD field replacement is a slide-in/ pull-out type.
SSD replacement requires opening of Logic door, but it does not require the Carrier board
removal from Logic cage.
m.2
m.2 provision provides future upgrade patch for games with ultrafast storage requirements.
m.2 80mm M key format is supported.

Slot is connected vie two lane PCIe interface.
Field installation and replacement is not supported.
Smart Card
A Smart card is used to enforce Aristocrat game licensing policy and it prevents unauthorized
game cloning.
It is mounted on the front edge of the board.

The socket is push-in/push-out insertion type.
Smart card can be replaced without removing the Carrier board from the cage.
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P1000 Graphics Card

Graphical performance and a number of native graphical interfaces are key components of the
VBD.
All graphical interfaces drive full HD with at least 30fps.
The graphics card is required to drive up to four graphical outputs:
Primary LCD
Secondary LCD
Game driven Topper LCD
Virtual button Deck
Table 13 - P1000 Graphics Card Specification
Parameter Specification
GPU Memory 4 GB GDDR5 (80GB/s)
Memory Interface 128-bit
Memory Bandwidth Upto 82 GB/s
NVIDIA CUDA Cores 640
System Interface PCI Express 3.0 x 16
Total Board Power 47 W
Thermal Cooling Solution ARI Passive
Display Connectors 4 x mDP 1.4
Max Simultaneous Displays 4 direct, 4 DP 1.4 Multi Stream
Display Resolution 4x 4096x2160 @60Hz
4x 5120x2880 @60Hz
Figure 35 - P1000 Graphics Card
05 January 2022 38-00074-01 86

Backup Battery
The Carrier board has two 3V lithium batteries which are a power-source for non volatile data
backup (SRAM), the real time clock and for security monitoring. Batteries are connected to
independent circuits to increase redundancy and reliability of the protected data. The batteries
designated as BT1 and BT2 are mounted in a plastic holder with a security retention clip.
Table 14 - Battery Specification
Battery Cell Size 2/3 A
Rated Voltage 3V
Capacity 1.2Ah
Size/Dimension 0.67” Dia x 1.32” H (17.0mm x 33.5mm)
Termination Style PC Pin (Horizontal Mount)
Standard Drain 2.5mA
Operating Temperature -40°C to +85°C
Replacing Battery
When the battery is changed, power will be maintained for a limited time by the decoupling
capacitors. To replace the battery:
1. Remove the carrier board assembly.
2. Remove the retention clips holding the two lithium batteries.
3. Remove one battery from the carrier board and replace with a new lithium BR 2/3A battery.
If necessary, repeat for the second battery.
4. Use two retention clips to secure the new batteries to the carrier board.
5. Replace the carrier board assembly.
CAUTION
Adhere to standard ESD prevention guidelines when removing PCBAs.
Remove and replace only one battery at a time.
There is the risk of data loss if both batteries are removed simultaneously. There is
a risk of explosion if the battery is replaced by an incorrect type.
Replace with only same type or equivalent type lithium battery
A lithium battery can explode if reverse charged.
Dispose of used batteries according to manufacturer’s instructions.
05 January 2022 38-00074-01 87

Guidelines for Disposal of Lithium Batteries

Proper disposal of lithium batteries is of the utmost importance to Aristocrat Technologies Pty
Ltd, from a safety and an environmental standpoint. This section outlines safe disposal of
lithium batteries.
The importance of safety in the disposal of lithium batteries cannot be overstated. Aristocrat
Technologies Pty Ltd recommends that disposal should be done following the guidelines of
local, state and federal regulations. Regulations vary from state to state and country to country.
Therefore, used batteries should not be disposed of without contacting local authorities for the
proper procedures.
Batteries should not be incinerated without the guidance of qualified personnel using
proper procedures. Extreme temperatures can cause the batteries to rupture.
Preventing the possibility of a short circuit is recommended. This can be accomplished by
taping the terminals and cutting any leads.
Disposal of batteries is governed differently in different countries. European countries
set their own rules following directives 91/157/EEC and 93/86/EEC. In these countries
the manufacturer, importer and user are responsible for the proper disposal or recycling
methods being followed.
05 January 2022 38-00074-01 88

Electromechanical Meters MARS X™ Portrait Hardware Service Manual
Overview
If optional electromechanical meters are installed, they record data regarding the operation
of the EGM in a physical format: Electromechanical meters record audit information such
as games played, credits won, and other data as defined by jurisdictional authorities and
customers. The electromechanical meters provide a non-volatile and tamper proof means of
accounting for important events.
The electromechanical meter board (EMB) can be configured with up to eight meters. The
specifications of the meters are shown in the following table.
NOTE
Electromechanical meters are optional and may not be installed on all EGMs.
An EGM that is configured for use with electromechanical meters does not
function if the meters are physically disconnected or removed.
Table 15 - Meter Specifications
Description Specification - 12V DC Meters

Number of digits minimum 7
Rated voltage 12V DC
Power consumption 86mA 1.03W
Operating voltage range 90 to 110% of rated voltage
Count speed 20CPS (standard)
Allowable ripple ratio <10%
Operating temperature 10°C (50°F) to 50°C (122°F)
Dielectric strength 1500V AC, 50/60Hz for 1 minute
Figure 36 - Electromechanical Meter Board 12V DC
The number of meters used varies according to jurisdictional requirements and unused meters
can be hidden from view.
05 January 2022 38-00074-01 89

Electromechanical Meters MARS X™ Portrait Hardware Service Manual
Electromechanical Meter Board

The electromechanical meter board provides:
A physical location for up to eight electromechanical meters.

A physical location for a tamper switch.
The electromechanical meter board connects directly to the backplane board.
Overcurrent Protection
Power is switched on and off through the meter drive outputs using an intelligent power driver.
The power switch includes built-in over-current sensing and protection.
Security Interface
The security interface provides a connection from the electromechanical meter board to a
mechanical security switch to monitor meter accesses.
Meter Detection
Data received from the carrier board logic is written to an output chip and then read back. If
there is a discrepancy between initial data written and data read back, the Electromechanical
Meter Board informs the carrier board logic of a malfunction.
Maintenance
To maintain the electromechanical meters:
Remove any dust or dirt from external surfaces.

Check that all connectors are in good condition and are secure.
CAUTION
Take care to avoid physical contact with components when handling
electrostatic sensitive devices such as printed circuit boards (PCBs).
Do not place electrostatic sensitive devices on metal surfaces. PCBs should be
handled by their edges.
Take care to avoid flexing the PCB, as this can lead to physical damage.
05 January 2022 38-00074-01 90

Virtual Button Deck MARS X™ Portrait Hardware Service Manual
Virtual Button Deck
Overview
Virtual Button Deck (VBD) is a button deck for the EGMs with a touch screen solution for line/
bet virtual buttons, field-replaceable/serviceable dynamic play button, wireless mobile charger
and dynamic LED strips that are individually controlled by the games.
The VBD is designed to be serviceable/swappable in the field to ensure that the new player
interfaces do not require a new cabinet.
Physical Description
The VBD is an integral component of the midtrim of the main door.
Figure 37 - Virtual Button Deck
Legend
1 LCD Screen 4 BNA Runway lighting
2 Wireless Charger 5 Physical Play Button
3 Printer Runway lighting
Figure 38 - Optional Dual Play Button Virtual Button Deck
3
4
2 2
Legend
1 LCD Screen 3 Printer Runway lighting
2 Physical Play (Bash) Button 4 BNA Runway lighting
05 January 2022 38-00074-01 91

VBD primarily comprises of the following components or modules:
■ Single LCD Panel to accommodate virtual buttons and options for single/dual play
buttons.
■ Field replaceable/serviceable, reliable dynamic Play Button(s)
■ Single & multi-point Touch Glass with swipe, drag & drop, slider function, etc.
■ Deck Lighting
■ Qi Wireless Mobile Phone Charger
LCD Panel
The LCD panel specifications are detailed in the following table.
Table 16 - LCD Specifications
Display Area 476.06mm (H) x 132.9mm (V)
Driver Element a-Si TFT active matrix
Display Colors 16.7M (6bit Hi-FRC)
Number of Pixels 1920 x 536
Pixel Pitch 0.24795mm (H) x 0.24795mm (V)
Viewing Angle 89/89/89/89 (U/D/L/R)
Weight 1900g
Contrast Ratio typ = 1000:1
White Luminance min 360 cd/m²
Brightness Uniformity typ = 25%
Dimensions 613.5mm (H) x 356.8mm (V) x 12.7mm (D)
Play Buttons
The EGM is equipped with a VBD having a single play button that is used as the game’s Play/
Select button. Depending on jurisdictional or specific installation requirements, the EGM may
be equipped with an optional VBD that has two play/select buttons.
The play buttons are complex opto-electro-mechanical components. The play buttons are field
replaceable, serviceable and waterproof. The interface is through a USB- based switch which is
connected to the VBD controller board.
Deck Lighting
The VBD consists of multiple lighting components that support individually controlled and fully
game controllable multicolor/RGB LEDs to produce a broad array of colors.
■ Deck Top and Front Side Lighting

■ Ticket Out/Cash In Runway Lighting
■ Play Button Halo
These are connected as one SPI signal path driven by an independent controller board.
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VBD Controller Board

VBD Controller Board is a standard USB Human Interface Device (HID) that serves as the focal
point of all non-USB VBD interfaces to the games.
Primary functions of the VBD Controller Board are:
1. Control Deck Lighting, including the LED-based Play Button Halo.
2. Wireless charger power (VI) monitor.
3. USB interface.
4. Consolidate power connections of all sub-assemblies.
Wireless Charger
The VBD is equipped with an integrated wireless charger which leverages Qi wireless
technology to deliver safe charging upto 10 watts.
The top glass surface is marked to indicate the location of the active area of the charger.
Touch Screen Calibration

The touch screen of the VBD allows the operator to perform calibration and testing of the touch
screen. Calibration of the VBD touch screen enables the positioning of the touch point to the
monitors’s recognition point.
Calibration must be performed on the following occasions:
Upon installing the EGM in the venue.

Upon converting the game to another touch screen game.
Upon adjusting the image height, width or position.
Upon repairing, replacing, or exchanging the LCD screens.
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Removal and Replacement Procedure

Physical Button
Removal
To remove the physical play button from the VBD:
1. Remove the VBD as outlined in the procedure in the Cabinet chapter.
2. Place the VBD face down on a soft foam pad to alleviate pressure on the play button,
ensure VBD stability, and avoid scratching the top glass.
3. Remove the two retaining nuts and one screw; remove the cable protective bracket. Save
all fasteners for reuse.
Figure 39 - Mounting screws for Cable Protective Bracket
4. Disconnect the play button flexi cables.
5. Remove the retaining screw and remove the play button security bracket. Retain the
fastener for reuse.
Figure 40 - Play Button Lever and Mounting of Security Bracket
Play Button
Security Lever
05 January 2022 38-00074-01 94

6. Push the play button release lever clockwise until it stops.
Figure 41 - Play Button Lever
Security Lever
7. Place the VBD face up and carefully pull the play button out of the VBD.
NOTE
Ensure that the play button flexi cables are not damaged.
Replacement
1. Feed the flexi play button cables through the VBD glass hole. Ensure alignment is correct.
2. Install the play button into the aperture of the VBD glass.
3. Lay the VBD face down holding the play button in place with one hand.
4. Return the play button release lever back to the operating position by pushing it
anticlockwise until it stops. Ensure that the play button is secure.
5. Connect the play button flexi cables.
6. Install and engage the security bracket; secure it with the saved retaining screw.
7. Reinstall the cable protective bracket and secure it with saved fasteners.
8. Install the VBD on the cabinet as outlined in the instructions in the Cabinet chapter.
05 January 2022 38-00074-01 95

Maintenance
For general maintenance :
■ Remove any dust or dirt from external surfaces.

■ Clean the screen with a soft cloth and mild glass cleaning agent.
NOTE
To avoid having cleaning solution leach into the cabinet, do not spray solution
directly on the VBD. Dampen the soft cloth with the solution first, then wipe the
VBD with the dampened cloth.
05 January 2022 38-00074-01 96

Troubleshooting MARS X™ Portrait Hardware Service Manual
Troubleshooting
Machine Alerts
The Aristocrat EGM uses a number of machine conditions and messages to alert the operator
to security, customer service, and maintenance events. When an event occurs, the EGM
responds by displaying messages, locking up, and sounding an alarm. If the EGM is configured
with a Bill Acceptor, the bank note entry LEDs indicate some EGM conditions.
NOTE
Alerts and messages may vary depending on jurisdictions and the installed
game. This section shows typical messages that can display.
Configuration of some EGM functions and operational controls occurs
during the EGM setup. Refer to the platform configuration manual for more
information.
05 January 2022 38-00074-01 97

Message Displays and Conditions

Common faults, associated lockup conditions (where applicable), and procedures for correcting
each fault are detailed in this section. The following sections cover fault finding procedures for
the components installed in the EGM cabinet.
Sound
This table describes faults that may occur with sound and the actions to be taken if such faults
occur.
Table 17 - Troubleshooting – Sound
Fault Probable Cause Action

Sound is too loud or too soft. The volume is set too high Adjust the volume in the
or low. The volume needs Operator Mode menu.
to be adjusted.
The backplane board is Replace the backplane board.

faulty.
The carrier board is faulty. Replace the carrier board.
There is no sound. The volume is set too low. Adjust the volume in the
The volume needs to be Operator Mode menu.
adjusted.
There is an open circuit in Remove the connectors from
the speaker. the speaker terminals and
check that there is 6-10Ω
across the speaker terminals.
If not, replace the speaker
and reconnect the speaker
terminals.
The loom between the If there is no power at the
backplane board and the speaker, check that the looms
speaker is faulty. are correctly seated and
physically sound.
The backplane board is Replace the backplane board.
faulty.
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Power
This table describes faults that may occur during power up and the actions to be taken if such
faults occur.
Table 18 - Troubleshooting – Power

The EGM has no power. The power socket supplying Check that the power socket
the EGM is not live. is live. If the power socket is
dead, check that the circuit
breaker on the distribution
board is in the on position.
The carrier board is not Turn off power for five
showing two lit red LEDs (i.e. seconds then turn power on.
sequential display). Check the carrier board’s
seating and links. If the
condition persists, replace
the carrier board.
Remote is not in the ON Switch on the remote switch.
position.
Remote switch cable Communicate to technicians
disconnected from switch/ for change of remote switch
power supply. with looms.
There is no power-up cycle. A loom is faulty. Check that the looms are
correctly seated and have
continuity.
The backplane board is Replace the backplane
faulty. board.
Equipment is connected to The auxiliary power socket Replace the auxiliary power
the auxiliary power socket but fuse is blown. socket fuse.
has no power.
05 January 2022 38-00074-01 99

Bill Acceptor
This table describes faults that may occur with the Bill Acceptor and the actions to be taken if
such faults occur.
Table 19 - Troubleshooting – Bill Acceptor

Bills repeatedly skew and The pressure rollers have Make adjustments to the
jam. incorrect tension. roller tension.
The transport belts are not Make adjustments to the
adjusted properly. transport belts.
Bills are not transported into Thebill acceptor is not Ensure that all leads are
the unit. receiving power. correctly connected and that
power has been turned on.
The bill acceptor has Remove any current EGM
been inhibited from further lockups.
operation by the EGM
software.
There is a jam in the bank Open the bill acceptor and
note path. remove the obstruction from
the channel.
Display electronics are not The bill acceptor is not Ensure that all leads are
functioning. receiving power. correctly connected and that
power has been turned on.
05 January 2022 38-00074-01 100

Printer
This table describes faults that may occur with printers (if installed) and the actions to be taken
if such faults occur.
Table 20 - Troubleshooting – Printer

A Printer Fault message The printer has detected an Open the main door, service
displays. internal fault. the printer and close the
main door.
A Printer Disconnected The printer cable is Check that the printer loom
message displays. disconnected or the printer is is connected correctly. If it is,
not responding. turn the EGM off and on.
A Printer Paper The tickets have been Open the main door, refill the
Depleted message depleted. ticket tray and close the main
displays. door.
A Printer Paper Low The tickets are low. (This is a Open the main door, refill
message displays. non-lockup fault.) the ticket tray or adjust the
tickets low sensor and close
the main door.
The printer does not function The tray is not fully closed Close the tray.
when turned on.
The printer is not plugged in. Check that printer cables are
properly connected on both
ends.
Check that the host and the
power supply are getting
power.
Noisy Feeder Motor (paper Printer is meant to be Do not operate printer
disengaged) operated with paper engaged without any paper engaged in
in the printing mechanism, the printing mechanism.
failing to do so will cause
Note: Never lubricate gears
gears to grind and slip, noise
or any other part of the
may result.
printer.
Paper does not realign itself Paper’s alignment mark, The maximum reflectance of
when a ticket is printed. (which is the black dot printed the alignment mark is 15%
on the nonsensitive side of (infrared). This means that
thermal paper) may be out of the alignment mark’s color
specification. should be an even/crisp
black. If any white or gray
is visible, it is an indication
that the reflectance could be
more than 15%
The receipt does not come A ticket is jammed in the Open the tray and clear any
out all the way. printer. jammed tickets.
The printer starts to print but A ticket is jammed in the Open the tray and clear any
stops while the ticket is being printer. jammed tickets.
printed.
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Printer is light or spotty. Thermal print head is dirty Use recommended thermal
tickets.
Paper’s thermal coating Change the paper stack
inconsistent to make sure the thermal
coating is not the source.
A vertical column of print Paper’s thermal coating Change the paper stack
is missing on one side or inconsistent. to make sure the thermal
portion of the ticket has not coating is not the source
been printed. Thermal printing mechanism Contact customer service
damaged representative.
05 January 2022 38-00074-01 102

LCD Monitor
The following sections describe fault finding procedures for the main LCD monitor.
This table describes faults that may occur with the LCD monitor and the actions to be taken if
such faults occur.
Table 21 - Troubleshooting – LCD Screen

The LCD screen is blank. The EGM is in power save Check if EGM is in power
mode. save mode. One LCD screen
is blank.
The power supply assembly Check that power is available
is faulty. at the power supply.
The loom between the LCD Check that the looms are
monitor and the backplane or correctly seated and have
power supply is faulty. continuity.
The carrier board is faulty. If the condition persists,
replace the carrier board.
The LCD screen displays the The signal loom between the Check that the loom is
message No Signal. LCD monitor and carrier tray correctly seated.
assembly is faulty.
The carrier board is faulty or Check that the carrier
incorrectly seated. board is correctly seated
and replace the board if
necessary.
The LCD screen color or The LCD monitor is faulty. Replace the LCD monitor.
picture is incorrect.
Virtual Button Deck

Table 22 - Troubleshooting – VBD

EGM displays No touch Virtual Button Deck is not Check that the
device was found. connected. communication and power
cables are fully attached to
the VBD.
05 January 2022 38-00074-01 103

LEDs
This table describes faults that may occur with LEDs and the actions to be taken if such faults
occur.
Table 23 - Troubleshooting – Lamps and LEDs
Fault Action
CORONA
One LED not lit Replace the affected LED
PCBA.
One complete side of the Check/replace corona
Corona LEDs are not lit. lighting cable.
Check/replace USB gadget
controller.
Replace lighting boards on
affected side.
Both sides of Corona are not Check that gadget controller
lit. is powered.
Check replace looms
powering gadget controller.
controller.
Check/replace PSU.
Corona lit up but not Check/replace USB
changing with game data. connection with backplane.
controller
Check/replace carrier board/
tray
SIDE LIGHTING
One LED faulty Replace affected side lighting
board
All LEDs on one section Replace affected side lighting
faulty board
Check/replace cable from
gadget board
controller
All side lights faulty Check/replace USB gadget
controller
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Reset Messages
The following table describes messages displayed when the EGM is powered up or restarted,
together with the associated lockup condition (if applicable) and the procedure for correcting
the fault.
Table 24 - Troubleshooting – Reset Messages
Message Probable Cause Action

(Attention, Error, Fault)
Panic Messages: A software failure has Allow the EGM to reset
occurred. The EGM and inform the local
One from a number of different
automatically resets and service organisation of
messages (e.g. Uninitialized
restarts. The event is the error.
Exception Vector) may display
registered in the panic
for a few seconds followed by the
log. (Refer to the Machine
message:
Modes chapter.)
Watchdog Reset
AVL media not present. The CompactFlash card is Replace the
faulty. CompactFlash card.
AVL media header error.
AVL media checksum error.
Market AVL media header

error!
Market AVL media checksum

error!
Game Version incompatible.

String not found. The required string is not on Contact your authorized
the CompactFlash. service organisation.
Audit Mode - Turn Audit Key The meter/audit key was After powering up, turn
ON turned on when the EGM the meter/audit key to
was powered down. audit.
No smart card inserted, The smart card has not Insert the smart card.
waiting for card insertion been inserted.
Smart card signature The smart card is not a Insert a valid Aristocrat
verification failed valid Aristocrat smart card. smart card.
Could not authenticate The smart card does not Insert a valid smart card
smart card match the game software or that matches the game
is faulty. software.
Operating system not found The CompactFlash is faulty Insert or replace the
or missing. CompactFlash card.
Memory Reset EGM memory has been Perform a memory
Memory Error corrupted, EGM setup is reset.
Game Changed invalid or the game has
Self-Audit Error been changed.
Machine Options Error
CRC DRAM Error
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Message Probable Cause Action

(Attention, Error, Fault)
Boot Verification failed! Software Corrupted Replace CompactFlash
Halting. and contact your
authorized service
organisation.
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Glossary MARS X™ Portrait Hardware Service Manual
Glossary
Accounting Meters An electronic and electromechanical means of storing and

displaying statistical data within the EGM. Typical information
includes Total In, Total Out, Combined Drop, Attendant Paid etc.
Assembly A group of components that is used to perform a specific task.
Attendant An employee with responsibilities to verify and pay jackpots.
Attract Mode If active, following a specific period of inactivity the EGM can
display graphics, flash lamps or play music to attract potential
players.
Audit Mode See Operator Mode.
Audit Mode Menu See Operator Mode Menu.
Backplane Board A printed circuit board that enables connection between EGM
components and the carrier board.
Base A specially designed box unit on which the cabinet stands. The
cash box is usually located securely within the base.
BNA An assembly that examines currency or coupons and
communicates the value to the EGM. Accepted items register as
credits and rejected items are returned to the player.
BNA Runway The outer trim of the BNA that accepts bank notes.
Bonus A reward for playing the maximum wager.
Cabinet The major casing that houses EGM components.
Calibration A procedure that ensures the accuracy of EGM equipment.
Cancel Credit A procedure that allows the attendant to pay a player manually
when the credit amount is greater than the amount that the EGM
can pay out automatically.
Card Reader A device used to read smart cards, CompactFlash cards or
magnetic cards.
Carrier Board An assembly that provides central control for the EGM.
Cash Out An action by a player that transfers credits to a player’s card,
converts credits to cash or converts credits to payable vouchers.
Cash Box A receptacle that holds bills and vouchers inserted into the EGM.
COM Express Computer On Module Express. A compact PC that provides
operating functions for the EGM.
Communications Interface Board An EGM component that allows the EGM to communicate with
external systems.
Compactflash A portable mass storage device that contains EGM software,
including game software.
Credit A value in the EGM that represents the amount of money available
to the player. One unit of currency can equal more than one credit
(e.g. $1 might equal 100 credits). Prizes are shown as credits until
the player chooses to collect them.
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Credit Denomination The value of each credit. For example, an EGM configured for 25
cents registers four credits for each dollar received through the
BNA
Credit Meter The area on the main LCD screen where credits for play or
collection are indicated to the player.
Currency Denomination The amount of money that a bank note is worth (e.g. $1, $5, etc.).
Dip Switch Dual in-line package switch. A set of switches mounted on circuit
boards.
EEPROM Electronically erasable programmable read only memory.
An integrated memory circuit on which data can be stored,
electronically erased and rewritten.
EGM Electronic gaming machine. A device that allows game play.
Electromechanical Meters Lifetime counters within the EGM that record accounting
and security information. Usage varies with jurisdiction and
configuration. These meters cannot be reset and are cumulative for
the life of the EGM.
Electronic Meters Software counters within the EGM that record audit information
such as coin in meter, attendant paid jackpots meter etc. Data
recorded in these meters is stored in an electronic format and can
be reset.
EMC Electromagnetic compatibility. The level of emissions that are
produced and can be accepted by a device.
EMI Electromagnetic interference. Noise in a transmission line that
affects the operation of electronic devices.
EPROM Erasable programmable read only memory. An integrated memory
circuit on which data can be stored, erased, and rewritten.
Error Message A message that reports device malfunctions in the EGM.
ESD Electrostatic discharge. A build up and release of static electricity
that can harm electronic equipment.
Firmware Software stored in an integrated circuit.
FOI Fibre optic interface. A board that connects the EGM to external
devices.
FPGA Field programmable gate array. A device that consists of
programmable logic components.
Game A program designed to operate on an EGM that offers a player
the opportunity to win money by wagering on the outcome of the
game’s activity. There can be several games on one EGM.
Gen9 The version of the electronics used in the EGM.
Handpay A book payment made for any amount in excess of the cancel
credit limit of the EGM.
Head System A system that monitors and controls two or more EGMs.
Host A computer system in which networked EGMs are the target
systems.
House The club, casino or organisation that is running the games.
I/O Input/output. Data moving between components.
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Jackpot Lockup A game state that requires intervention by an attendant because

the current win exceeds the setting at win lockup or the current
credits exceed the setting at credit collect lockup upon cash out.
JPC Jackpot controller. A device that communicates to the EGM when a
jackpot is to be won.
Jumper A removable connector (plug, wire, etc.) that electrically joins
separate connections.
Jurisdiction An area under the influence of a gaming control agency that has
the rights and power to interpret and apply the law as it applies to
gaming.
LAN Local area network. A group of interconnected computers covering
a relatively limited geographic area, such as one or more buildings
at one location.
LCD Liquid crystal display. A screen that uses liquid crystals, electricity
and a light source to show images.
Light Tower A light on the top of EGM which flashes to alert the operator that
change is needed, handpay is requested or there is a potential
EGM issue. Also, referred as Strobe in some jurisdictions.
Lockup A state that renders the EGM unplayable and is triggered by a
malfunction, a jackpot win (if the program permits) or a player
collecting a win when the credit amount is higher than the cancel
credit amount.
Logic Cage A secure cage containing the printed circuit board and other
sensitive equipment.
Loom A wiring loom, also known as a harness, wire harness, cable
assembly, wiring assembly or wiring harness, is an assembly of
wires which transmit signals or electrical power.
Lower Door A door underneath the midtrim assembly that provides access to
components including the coin validator, hopper, power supply,
electromechanical meters and other components.
Mass Storage Device A module that can store large amounts of data that is not erased
when powered down. Examples of mass storage devices include
hard drive disks and CompactFlash cards.
Meter/Audit Key Switch A switch activated by a key that is used to turn on meter
illumination light and switch the EGM from play mode to audit
mode.
Meters Devices that record and display important audit information for the
operator.
Microprocessor The component of a computer system that has the circuitry to
control the interpretation and execution of instructions.
Midtrim The part of the EGM cabinet to which VBD and the paypanel are
mounted.
Operator Any person, partnership, company or corporation who owns,
operates, services, maintains and derives profit from their
association with gaming equipment.
Operator Mode An EGM mode which enables the operator to configure the EGM,
view audit information, perform EGM tests and reset EGM faults.
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Operator Mode Menu A series of software platform configuration and auditing menus that
provide access to electronic accounting information, diagnostic
functions and game configuration options. See the Platform
Configuration Manual.
OSD On-screen display. A control panel on the monitor and VBD that
allows you to select viewing options and/or adjust components
of the display, such as brightness, contrast, and horizontal and
vertical positioning.
Pay Panel The part of the EGM cabinet to which the coin entry, bank note
entry and printer runways are mounted.
Paytable A chart that describes the prizes that can be won from different
symbol combinations.
PCBA/PCB Printed circuit board/Printed circuit board assembly. Fibreglass on
which electrical connections are formed by a printing and etching
process. Integrated circuits and other electronic components are
added, forming a functional unit.
Peripheral An intelligent device such as a touch screen, printer or BNA that is
connected to the EGM.
Play Mode An EGM mode in which players can play games.
Play Button An illuminated button on the midtrim panel that is used in game
play.
Player A person who deposits money into an EGM to play a game.
PMM Player marketing module. A computer, software and accessories
connected to gaming devices that allow the operator to identify a
player, accumulate data and reward the player accordingly.
Port A connection point that allows communication between a digital
system and an external device.
PSU Power supply unit. A device that supplies electricity in the correct
voltage to EGM components.
RAM Random access memory. Memory that can be read or written.
Replay A function that allows the operator to review past games, including
the winning combination, the amount collected, the amount
wagered, the amount won and available credits.
Reserve Pressing this on the EGM displays the message MACHINE
RESERVED on the screen. This allows the players to reserve an
EGM for a short period.
Reset Key A key switch that resets the EGM after a cashier payout or
corrected EGM fault.
Saddle Bag Structural components on the either side of the cabinet that
accommodates the printer, bill acceptor, woofer and amplifier.
SEI Subsidiary equipment interface. A module that provides
communications between the EGM and external communications
systems.
Site Controller An external computer that controls multiple EGMs at a venue.
Smart Card A card that houses a microchip and is used in Aristocrat EGMs to
verify authenticity of game software or to establish credits.
Ticket Printer Runway The outer trim of the printer that allows tickets to be collected.
Ticket Printer A device that provides printed receipts.
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Ticket (Voucher) A printed receipt that transfers credits from one EGM to another or
can be redeemed for cash, depending on jurisdiction.
TITO Ticket in, ticket out. A system in which tickets or vouchers are
printed by a printer which may be inserted into another EGM to
establish credits.
Topper An LCD or static sign unit that mounts on top of the EGM and
displays artwork or video to attract players.
Top Door Upper door that provides access to the components mounted in
the upper portion of the EGM cabinet above the midtrim. It provides
access to logic cage assembly and other communication interfaces.
Touch Screen A device that allows players to make selections by touching the
LCD screen.
Troubleshooting The process of systematically locating and eliminating the source
of a malfunction.
Virtual Button Deck (VBD) A combination of a touch screen device that renders game play
buttons on the screen, and contains a physical bash button.
05 January 2022 38-00074-01 111

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Hardware Service Manual

Important Safety Information

05 January 2022 38-00074-01 2

Open Source Software

05 January 2022 38-00074-01 3

Proprietary Copyright Notice

Functional specifications are not to be distributed, in whole or in part, to Aristocrat customers or

The information contained in this document is proprietary, confidential, and protected by

©2022 Aristocrat Technologies Australia Pty Ltd. All rights reserved.

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation,

05 January 2022 38-00074-01 4

05 January 2022 38-00074-01 5

Tips for Using this Document

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 Provides a general overview of the hardware and software

Platform Configuration Manual

 Configuration and initialization for the platform and game.

05 January 2022 38-00074-01 7

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Platform Configuration Manual............................................................................................................... 7

General Description .......................................................................................... 17

05 January 2022 38-00074-01 9

Fasten EGMs Securely........................................................................................................................ 34

Pre-start Connections, Checks and

Main Door Lock.................................................................................................................................... 40

Reset and Meter/Audit Key Switches................................................................................................... 41

LCD Monitor ............................................................................................................................ 44

Power Supply Unit................................................................................................................... 51

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Power Supply Unit ............................................................................................. 64

Removal and Replacement.................................................................................................................. 70

Print a Self-Test Voucher...................................................................................................................... 74

Clean the Print Head............................................................................................................................ 75

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LCD Power Detection........................................................................................................................... 77

Logic Cage Assembly ....................................................................................... 79

COM Express Module.......................................................................................................................... 84

P1000 Graphics Card........................................................................................................................... 86

Guidelines for Disposal of Lithium Batteries........................................................................................ 88

Virtual Button Deck ........................................................................................... 91

VBD Controller Board........................................................................................................................... 93

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Touch Screen Calibration .................................................................................................................... 93

Removal and Replacement Procedure................................................................................................ 94

Glossary ........................................................................................................... 107

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Figure 35 - P1000 Graphics Card................................................................................................................... 86

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Table 1 - EGM Components

EGM Module Description

Sounds and tunes combine with graphics and animations during

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EGM Module Description

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Figure 1 - MARS X Portrait EGM

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Key and lock types can vary between markets.

Table 2 - EGM Key Types

Logic Cage Allows the operator access to the logic cage.

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Provides a general overview of the hardware and software

Configuration and initialization for the platform and game.

Permits game play.

Inserting cash or vouchers.

Game comments That’s A Winner

Game play is suspended