DIALOGUE FOR TABLE SERVICE A.

Serving Bread
Excuse me Ma’am / Sir, here is your freshly baked bread with butter.
F. Greeting and Welcoming the Guests Would you like to add some of bread?
Good morning / afternoon Ma’am / Sir, welcome to ALS FOOD RESTAURANT
Do you have any reservation? B. Present the Menu
Excuse me Ma’am / Sir, may I present the menu list?
 WITH RESERVATION… Here’s the menu list.
May I have your name please? So I can check on our reservation list. Okay Ma’am / Sir, I’ll be back to take your order later.
Ok! Ma’am / Sir, we have prepared a special table for you. (Leave the table)
This way please.
C. Taking Food and Beverage Orders
 WITHOUT RESERVATION… Ma’am/ Sir, if you are ready can I take your order now?
Table for how many? (Suggestive selling:)
Which do you prepare, smoking area or non – smoking area? Okay Ma’am / Sir, can I offer some specialty for today? We
This way please… have__________________
Will this table be alright for you Ma’am / Sir? What would you like?

G. Seating the Guest By the way Ma’am / Sir, we have a ________________ wine to complement
(Pull the chair for the guest then push the chair when the guest is about to sit) with your _____________would you like to try Ma’am / Sir? Or would you
Please have a sit! like to choose from our wine list?

H. Introduce Yourself D. Repeating the Orders

By the way Ma’am / Sir, I’m __________________________ your food server Okay Ma’am / Sir, can I repeat your order?
for today and it’s my pleasure to serve you. Your orders are…
1 serving of __________ (mention the name of the orders)
I. Laying the Table Napkin A bottle of ___________ (mention the name of the wine)
Okay Ma’am / Sir, May I lap your table napkin? Did I get your order right Ma’am / Sir?
(When the guest says YES… get the table napkin, turn back and fold into Okay Ma’am / Sir, can I get the menu list?
rectangle then lay it on the lap of the guest) Your food will be serving for about 15 – 20 minutes.
(When the guest says NO… simply smile and says ok ma’am sir)
R E S E T T I N G! ! !
A. Bring the Water Pitcher and Pour ¾ of the water in Water Goblet E. Wine Serving
Excuse me Ma’am / Sir, here is your cold water. (Present the wine to the guest before opening)
Excuse me Ma’am / Sir, here’s your (mention a kind of wine)
B. OFFERING BEVERAGES __________________________a (mention the name of wine)
Excuse me Ma’am / Sir, would you like refreshing drinks? We have _____________ of (mention the vintage year) 19___ with ____% alcohol
___________________. content.
______________ Juice for a while. Shall I open the bottle for you?
Excuse me Ma’am / Sir, here’s your _________ juice. Excuse me Ma’am / Sir, here’s your cork
Would you like to try your wine now?
Would you like to add some of wine?
 J. Serving Food in Sequence
 SERVING THE STARTER: !! POINTERS TO REMEMBER!!
Excuse me Ma’am / Sir, here’s your _____________. Stand on the RIGHT SIDE of the guest when:
 Introducing yourself
Excuse me Ma’am / Sir, are you done with your ______________?
 Laying table napkin
Can I clear it now?
 Presenting the menu
 Taking food and beverage orders
 CLEARING BREAD….  Serving liquid
Excuse me Ma’am / Sir, are you done with your bread?  Presenting bill folder
Can I clear it now?
Stand on the LEFT SIDE of the guest when:
 SERVING AND CLEARING SOILED DISHES  Serving solid food
 (If Appetizer, Soup, Salad)  When handling over the change
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Excuse me Ma’am / Sir, here is your _____________.
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Excuse me Ma’am / Sir, are you done with your ______________?
Can I clear it now?  SEQUENCE OF SERVING MEALS
 (If Main Course) 1. Appetizer (Hors D’ Oeuvres)
Excuse me Ma’am / Sir, here is your main course, a serving of 2. Soup
_____________. 3. Salad
Please call us if you need any assistance. Enjoy your meal! 4. Main Course (Entrée)
Excuse me Ma’am / Sir, are you done with your ______________? 5. Dessert
Can I clear it now? 6. Coffee/tea
(Bus out the item in the main course including show plate, salt and pepper  MIS- EN- PLACE: Put in the Place
shaker)  TABLE D’ HÔTÉ MENU is a menu where multi-course meals
 (If Dessert) with only a few choices are charged at a fixed total price.
(Before serving the dessert… Move the dessert spoon and fork near the  À LA CARTE MENU When a restaurant offers separately priced
guest) items, you can describe its menu as a la carte.
Excuse me Ma’am / Sir, here is your _____________.  Core Competencies
Excuse me Ma’am / Sir, are you done with your ______________? 1. Prepare the dining room/restaurant area for service
Can I clear it now? 2. Welcome guests and take food and beverage orders
3. Promote food and beverage products
K. Billing Out 4. Provide food and beverage services to guests
Excuse me Ma’am / Sir, here’s your bill. 5. Provide room service
Can I get the bill folder? 6. Receive and handle guest concerns
Your bill is ________ and I received __________,
I’ll be back for your change.
Excuse me Ma’am / Sir, here is your change.
Excuse me Ma’am / Sir, can I get the change tray?