Computing

Activity Workbook
Caterpillar Service Technician Module
APLTCY001
Computing

Published by Asia Pacific Learning

1 Caterpillar Drive
Tullamarine Victoria Australia 3043

Version 3.2, 2003

Copyright © 2003 Caterpillar of Australia Pty Ltd Melbourne, Australia.

All rights reserved. Reproduction of any part of this work without the permission of the copy-
right owner is unlawful. Requests for permission or further information must be addressed to
the Manager, Asia Pacific Learning, Australia.

This subject materials is issued by Caterpillar of Australia Pty Ltd on the understanding that:

1. Caterpillar of Australia Pty Ltd, its officials, author(s), or any other persons involved
in the preparation of this publication expressly disclaim all or any contractual,
tortious, or other form of liability to any person (purchaser of this publication or not)
in respect of the publication and any consequence arising from its use, including
any omission made by any person in reliance upon the whole or any part of the
contents of this publication.

2. Caterpillar of Australia Pty Ltd expressly disclaims all and any liability to any person
in respect of anything and of the consequences of anything done or omitted to be
done by any such person in reliance, whether whole or partial, upon the whole or
any part of the contents of this subject material.

Acknowledgements

A special thanks to the Caterpillar Family for their contribution in reviewing the curricula for this
program, in particular:
„ Caterpillar engineers and instructors
„ Dealer engineers and instructors
„ Caterpillar Institutes.
COMPUTING

TABLE OF CONTENTS

Activities and Assessment Overview ............................................................................. 1

Classroom Activities .......................................................................................................... 5
PC Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Microsoft Word, Microsoft Excel & Spreadsheet Calculations. . . . . . . . . . . . . . . . . . . . . . . 9
User the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Computer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Practical Activities - Student Performance Guide ..................................................... 15

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ACTIVITIES AND ASSESSMENT

OVERVIEW

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ACTIVITIES AND ASSESSMENT OVERVIEW

OVERVIEW
The Activity Workbook contains activities relating to this module. Classroom activities are conducted at
the end of each learning outcome to confirm learning. The knowledge assessment component is
designed to assess the student’s underpinning knowledge prior to performing the practical activities.

ACTIVITY WORKBOOK STRUCTURE

Classroom Activities
The classroom activities are designed to reinforce students knowledge of topics, while
providing a link from learning to practical (work related) tasks. Each activity is aligned to
specific learning outcome presentations.

The Learning Facilitator will determine when the activities are conducted (after sessions,
topics, end of day etc.).

All relevant classroom activities must be completed prior to commencing the knowledge assessments.

Knowledge Assessments
The Learning Facilitator will administer a knowledge assessment for this program. This
assessment will consist of a selection of short answer, multiple choice or true/false questions
relating to this training module.

Students will need to achieve a competent result in the knowledge assessments. The written
assessment is closed book and a minimum standard of 80% is required.

Practical Activities
Practical activities may be conducted in a training workshop environment or in the workplace. These
activities are designed to assess students practical skills once the knowledge assessments has been
completed. The Practical Activities - Student Performance Guide is located in the Activity Workbook.

The Learning Facilitator will determine when the practical activities are conducted.

Workplace Assessment(s)
The facilitator’s Practical Activities - Marking Guide, located later in this guide, provides a detailed
checklist of students assessment tasks and performance criteria and general knowledge
questions related to the assessment.

The Workplace Assessment(s) should be conducted in the workplace, but may also be conducted
in a simulated workplace environment (for example in a purpose built training workshop). The
same Practical Activities - Marking Guide may be used for workplace assessments

When students are confident that they can meet all requirements of the Workplace
Assessment(s), they will be expected to perform it under the supervision of an approved assessor.

If they meet all requirements in the assessment (as detailed in the marking guide), the assessor
will sign the checklist and submit the result to the relevant accrediting authority. The submitted
result will become part of students portfolio of evidence.

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CLASSROOM ACTIVITIES

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COMPUTING CLASSROOM ACTIVITIES FEEDBACK

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ACTIVITY 1: PC OPERATION

Perform the following tasks correctly:

1.1 Connect the PC safely to power source

1.2 Adjust the chair

1.3 Adjust workstation

1.4 Adopt correct posture

1.5 Start up, logon to a network

1.6 Scan a disk for viruses

1.7 Open a file

1.8 Copy and move files between directories

1.9 Save and close files

1.10 Backup files on a disk

1.11 Shut down PC.

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ACTIVITY 2: MICROSOFT WORD, MICROSOFT EXCEL &

SPREADSHEET CALCULATIONS

Perform the following tasks correct:

2.1 Start a new Word file using the correct procedure.

2.2 Enter the following text using the following formatting:

– Font - Times New Roman
– Style - regular
– Size - 10 pt
– Single line spacing
– Double spacing between paragraphs
– One space after a punctuation mark
– Align document to the left.

1 January 2002

Mr. Paul Johnson

Manager
Transport Vehicles Pty Ltd
78 Arthur Street
MODBURY NORTH 5089

Dear Mr Johnson

This is your personal invitation to a sneak preview of the exciting new Caterpillar range of earth moving
machinery.

These vehicles have been available in the United States for the past 5 years where they have built up a
reputation for reliability, quality construction, durability and just plain toughness.

We are very proud to be the only dealership in this state to be able to offer you this high quality range of
vehicles at a very affordable price.

By accepting this invitation you will have the opportunity of inspecting the machinery for yourself and taking
advantage of the special prices we are offering to celebrate the arrival of these highly acclaimed vehicles.

Please confirm your attendance by calling Tony on (08) 883 4176. Refreshments will be available.

Regards

Dale Thiem
Sales Manager

2.3 Use spelling checker.

2.4 Save the completed file on your floppy disk using the filename Word1.

2.5 Print the document.

2.6 Start a new Excel spreadsheet using the correct procedure.

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Figure 1

2.7 Enter the data in Figure 1.

2.8 Enter formulae to calculate all totals.

2.9 Save the completed file on your floppy disk using the filename Spread1.

2.10 Print the worksheet.

2.11 Format total cells to display amounts as $(with no decimal places).

2.12 Make the following changes to the worksheet:

a. July Parts (47600)
b. Aug. Labour (118988)
c. Nov. Other (8876).

2.13 Add column and row for calculating 'AVERAGE'.

2.14 Save the worksheet as Spread2 and print.

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ACTIVITY 3: USER THE INTERNET

Perform the following tasks correctly:

3.1 Log on to the Internet using an ISP account or following your facilitator's instructions.

3.2 Locate the Caterpillar Website using the search facilities in the browser supplied.

3.3 Locate information on Hydraulic Excavators and print this information.

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ACTIVITY 4: COMPUTER MAINTENANCE

Perform the following tasks correctly:

4.1 Use virus-checking software to scan a computer hard disc for viruses.

4.2 Run ScanDisk on a standard PC computer.

4.3 Start a disc defragmentation program on a standard PC computer.

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PRACTICAL ACTIVITIES -
STUDENT PERFORMANCE GUIDE

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STUDENT PERFORMANCE GUIDE FOR LEARNING OUTCOME 1 TO 4

Practical Activity 1

COMPUTER OPERATION AND MAINTENANCE SKILLS

Name: .............................................................

Year: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date: .....................

Service Clutch Assemblies

Skills Task:

Assessment for this module will be based on completion of the practical activities outlined above
in this Activity Guide. As tasks are completed they should be checked by an assessor and the
table below completed to record achievement of the required performance.

Pre-requisites Yes No N/A Comments

Student has completed the
knowledge assessment and
deemed competent at an
underpinning knowledge level.

Task Checked Question/Hints

Yes No N/A

Access and operate computer equipment used in the workplace

State OH&S considerations

Covered in the knowledge test
when operating a computer

Power up a computer system

Log on to a network

Operate keyboard to complete a

routine task

Log off of a network and shut

down computer

Comply with OH&S guidelines

for using a computer

Use appropriate software to carryout simple word processing functions

Describe the function of a word

Covered in the knowledge test
processor

Explain the use of a spreadsheet Covered in the knowledge test

Open a word document and edit

Student Guide

Print a document, save and

close document

Proof read printed document for

accuracy

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Task Checked Question/Hints

Yes No N/A

Use the internet to obtain technical information for service and repair

Explain what the Internet is Covered in the knowledge test

Access the internet

Search web sites for technical

information

Carry out routine maintenance tasks to ensure computer systems operate efficiently

Explain the purpose of the scan

Covered in the knowledge test
disk function

Describe the defragmenter

Covered in the knowledge test
process

Explain the purpose of virus

Covered in the knowledge test
protection

Scan drives for virus's

Run scandisk program

Defragment hard drive

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