CURRICULUM VITAE

NATACHA KANDOMBO
2023
Windhoek

+264 08 555 102 99

natacha.kandombo@telecom.na

P R O FILE C A R EER SUMMA R Y

A results-driven finance and commercial
professional with over two decades of
experience in diverse roles, primarily in the
finance and commercial functions. Boasting a
strong background in telecommunications,
I've spent more than five years in senior
management roles in the mobile and fixed
telecom sectors.
My skill set encompasses financial accounting,
management accounting, auditing, income
tax, and company law. In addition, I possess
expertise in sales strategies, budget
preparation, and performance monitoring.
With a proven track record in the African
market, I am a quick learner who excels in
new environments, offering innovative
solutions to optimize overall performance and
productivity. My leadership and teambuilding
skills, coupled with technical proficiency,
make me a valuable asset in any organization.
I am known for my intelligence, analytical
thinking, and articulate communication. Let's
connect and drive success together.
T E C HNICAL SK I L L S
MS Excel
MS Word
PowerPoint
Pastel Version 6
Pastel Partner 2007
QuickBooks
VIP (salary program)
MAVEN (Insurance program)
MYOB (Accounting program)
TABS (Billing System)
UCS (Point of sale program)
SAP (Accounting program)
CBS (Billing system)
CVBS (Billing system)
Senior Manager Retail (Acting)
(Reporting to Chief Commercial Officer and part of
Commercial Top management)
TELECOM NAMIBIA
October 2016 to October 2020
AREAS OF EXPERTISE:
To develop, direct and manage the commercial
function/division of TN Retail Department
Optimizing on commercial opportunities, countering
commercial threats barriers
Optimizing the use of commercial resources towards the
achievement of business targets
Align all commercial processes with key customer needs
and relationship requirements and provide clear
indications to technical and operational support
functions/department as to customer needs and
requirements
Responsible for developing the commercial policies,
procedures, structures and plans that will optimize the
BU’s commercial focus, service levels, and general
effectiveness
Responsible for the implementation of channel
management and product optimization
Integrates and optimizes all commercially related
activities & resources and aligns these with the technical
support provided to ensure optimal revenue generation,
improved market position and strategic positioning to
enable the effective management of potential competition
in the market
Develop, direct and manage departmental sales
strategies & tactical plan to optimize revenue for TN and
to evaluate the execution and the success of it
Manager: Sales Support
(Reporting to Chief Commercial Officer and part of
Commercial Top management)
TELECOM NAMIBIA
January 2013 – To date
AREAS OF EXPERTISE:
Develops, manages and review sales forecasting
methods, models and statistics
B O A RD MEMBER S H I P S Responsible for implementation of forecast
methodology in the reporting of the commercial division
Member, BOARD OF DIRECTORS OF NAMFISA Managing the forecast process and implement
(1 JULY 2005 – 16 DECEMBER 2005) adjustments where needed.
Resigned due to conflict of interest of my Co-ordination of the planning process between the
appointment at the financial institution. marketing/product management and the sales channels
Performed activities as required from a Board Tracks sales KPIs of all sales channels whilst ensuring
member, for the interest of NAMFISA and the that sales targets are met and accurately reported.
Namibian Nation as a whole Manages service orders throughout lifecycle. Manages
sales operations and escalate problems to relevant
Member, MEMBER OF MSC FINANCE COMMITTEE stakeholders.
(2007 – 2009) Manages sales contracts and handles follow-ups on
Assisted MSC sisters with accounting customer service orders, service delivery, queries,
transactions and finance related decisions for dispute resolutions
whole Namibia MSC Ensures monitoring of customer, channel and segment
profitability KPI’s in collaboration with Finance.
Manages mobile activations, terminations, renewals, sim
Q U A LIFICATIO N S
replacements, reactivations and post-paid accounts
NAMIBIA UNIVERSITY OF SCIENCE AND queries.
TECHNOLOGY Develops, manages and aligns sales measures and
Honors: Bachelors of Computation targets.
Accounting Science Presenting the development of sales figures on the
(in progress) relevant sales meetings
Defines and manages the sales planning process and
UNIVERSITY OF NAMIBIA methodology for the respective sales channels including
Bachelor of Accounting process/approach alignment between sales channels
(2000) and marketing/product management.
Responsible for the management of sales incentives and
POLYTECHNIC OF NAMIBIA, motivation campaigns
National Diploma Cost Accounting Develop and manages customer retention programs to
(1997) realize the company’s customer retention strategy.
Monitor verification of data entries in the system,
compliance with TN’s standards of data entry and data
R E F ERENCES
privacy
Mr. C Muniswaswa Manages sales support staff, i.t.o allocating roles and
Chief Commercial Officer responsibilities, staffing, ensuring sufficient and
Telecom Namibia effective training at all levels, planning and reviewing
Tel: +264 851 226 978 career paths and individual development plans of
employees as well as performance management
Mr. S Similo Draws up budgets and authorize budget allocations for
Director General the sales support operations and also authorize
Namibian Broadcasting Corporation inventory purchase requests
Tel: +264 855 55 22 22 Ensure trainings for all sales staff

Mrs. S Janse Van Vuuren Senior Manager: Back Office

Manager: Finance POWERCOM T/A Leo
First National Bank July 2011 – December 2012
Tel: +264 299 7530 /+264 811 273 200
AREAS OF EXPERTISE:
Teleshop, Head Office
Oversee the daily operations of the shop
Managing and review sales operations reports
Manage and motivate staff
Ensure excellent customer service delivery
Activations
Ensure timely activations of customer contracts
Ensure accurate activations of customer contracts
Review monthly activations, churn and disconnections
and take corrective measures
Senior Manager duties cont...
Accounts
Managing the revenue collection process at
accounts department of accounts 30 days due
Oversee financial transactions, calculations and
monthly reconciliation of all accounts
Supervise accurate billing of customers’ accounts
Supervise timely outsourcing and delivery of
customer invoices
Ensure accurate processing of customers payment
Review account reconciliation of customers
accounts
Managing submission of debit orders on respective
dates
To ensure efficient debit order collections and
payment processing
Debt collection
Ensure minimal bad debts and effective collection
processes
Managing the debt collecting process internally and
with RSN
To ensure successful debt collecting on
outstanding debtors
Contract terminations
Ensure timely termination of corporate accounts
Proper reconciliation prior to termination
Collection of final amounts outstanding prior to
termination
Overall
Managing and ensure all back-office processes are
implemented and properly executed
Supervise customer feedback – verbal, written and
surveys
Build and maintain good staff relations amongst
departments
Motivate staff
To ensure professional and optimal customer
satisfaction with managed performance levels
Ensure proper communication channels within
various sub-departments
Do Performance reviews
Prepare consolidated monthly reports for back-
office department, accounts department,
termination department and debt collection
department
Financial Accountant
POWERCOM T/A Leo
June 2007 – July 2011
Financial Accountant duties cont...
HR Related duties:
Yearly PAYE return for Ministry of Finance
Monthly processing of salaries
Monthly payments of benefits deducted from the
employees to the various institutions
Yearly leave days calculation for HR and audit
purposes
Process payroll and staff benefits and ensure that
statutory payments are submitted on or before the
prescribed dates
Safe keeping of all personnel files and maintain
confidentiality thereon
Administer staff leave records and produce periodic
reports on staff leave status
Financial Accountant
SWABOU INSURANCE COMPANY (FNB)
2005 – June 2007
AREAS OF EXPERTISE:
Reconcile the necessary control accounts
Update fixed asset register
Prepare accounting records for audit purposes
Preparing Annual Financial Statements for audit
purposes
Preparing audit file to be used by auditors during
their audit
Provide auditors with the necessary assistance
during course of audit
Preparation of monthly Management Statements
for reporting purposes to Holding Company
Preparation of NAMFISA Quarterly returns
Preparation of VAT returns for submission to
Ministry of Finance
Assist Finance Manager with preparation of annual
operational budget
Assist Finance Manager to implement the necessary
control measures put in place
Assist Finance Manager to implement long term
financial goals for the company
Perform data analysis to be used for decision
making purposes
Oversee the preparation of the company’s
accounting records for audit purposes
Manage the payroll system of the company
Identify new investment opportunities
Negotiate favorable financial returns with financial
institutions

AREAS OF EXPERTISE: Financial Manager

Finance related duties: KALAHARI HOLDINGS (PTY) LTD
Oversee financial transactions, calculations and 2002 - 2005
monthly reconciliation of all accounts
Reconcile the major important control accounts AREAS OF EXPERTISE:
Ensure the accounting records are up to date on a Prepare annual capital and operational budgets and
monthly basis advice and monitor their implementation
Prepare accurate and timeous monthly Prepare quarterly reports on operational budget
management accounts and provide explanations for major variances
Prepare, implement and revise accounting policies
within the company
Financial Manager duties cont...
Preparation of financial reports, direct investment
activities and implement cash management strategies
Use computer skills to assist Managing Director to
develop strategies and implement the long-term
financial goals of the company
Perform data analysis and use it to offer the
Managing Director and the Board of Directors ideas
on how to maximize profits
Develop, implement and maintain strict financial
controls and procedures to minimize operational
costs of the Company
Ensure the accounting records are up to date on a
monthly basis
Prepare Audit file & Annual Financial Statements
Submission of VAT returns to Ministry of Finance on
a timeous basis
Responsible for inter-company/inter-group
confirmations
Implement the necessary control measures to
support processes
Implement the necessary procedures put in place
and recommend on necessary changes
Perform data analysis to be used for decision
making purposes

HR related duties:
Yearly PAYE return for Ministry of Finance
Monthly review of Salaries prior to transfers
Yearly leave days calculation for HR and audit
purposes
Ensure that statutory payments are submitted on
or before the prescribed dates

Trainee Accountant (articles)

PRICEWATERHOUSECOOPERS
2000 - 2002

AREAS OF EXPERTISE:
Conduct interviews with the client for audit
purposes
Planning the audit to be reviewed by the audit
manager
Auditing the clients accounting records, using the
applicable auditing tools
Update clients accounting records up to trail
balance
Prepare Audited Financial Statements
Prepare Tax Calculation and submit Income Tax
Return
Identify weakness in the company’s operational
system and make the necessary recommendations
to the client after the audit
Clients frequently audited: NMC (Namibia Medical
Care), Safari Hotel, Prosperity Health, Spes Bona
Motors, Villa Verdi, various Fishing companies and
NGO’s