Radwa Ezz El-Din

Account Manager/ Social Media Manager

+971 559328065 www.linkedin.com/in/
Radwaezzeldin.m@gmail.com radwa-ezz-el-din-‫الدين‬-‫عز‬-‫رضوى‬-

MY CAREER IN A NUTSHELL WORK EXPERIENCE

Dynamic and results-driven account

manager with a proven ability to
drive revenue growth and foster
strong client relationships.
Proficient in social media
management and adept at creating
and executing successful marketing
strategies that align with business
Responsibilities and Achievements
objectives. With a unique blend of
healthcare expertise and marketing
acumen, I bring a fresh perspective
to industries in need of a
competitive edge.
Seeking an account manager/
social media manager position in
Dubai to leverage my skills and
experience in delivering exceptional
results for clients while exceeding
expectations.
EDUCATION
Heriot-Watt University, Dubai Campus
2021 - current
MSc International Marketing with
Digital Marketing, Heriot-Watt
University.
Alexandria University, Egypt
2005-2009
Bachelor's Degree in Pharmaceutical
Science
Account Manager/ Social Media Manager
NAASDigital - Dubai
A Dubai-based marketing and advertising
firm that specializes in reaching online
audiences
December 2021 to March 2023
Managed key client accounts, resulting in a 23%
revenue increase over two years.
Developed and executed strategic account plans,
identifying growth opportunities.
Collaborated with cross-functional teams to ensure
timely delivery of products and services. -
Maintained an 88% client retention rate through
proactive communication.
Prepared and delivered comprehensive account
reports, outlining performance and
recommendations
Developed and executed social media strategies,
resulting in a 45% increase in online engagement
in one year.
Created and curated compelling content for clients
in both English and Arabic to increase accounts’
visibility and awareness.
Managed social media advertising campaigns for
several clients, optimizing budgets for maximum
ROI.
Monitored social media metrics and provided
actionable insights to refine content strategies.
Engaged with the online community and fostered
positive relationships with followers.
Planned and executed live event coverage on social
media platforms.
Authored articles and content for several
government sectors on social media.
 Radwa Ezz El-Din
Account Manager
RELEVANT SKILLS
Strategic Account Management:
Proficient in managing key client
accounts and achieving revenue
growth.
Client Relationship Building:
Skilled in fostering strong, long-
term client partnerships.
Sales and Negotiation:
Experienced in prospecting,
acquiring new clients, and
contract negotiations.
Revenue Growth Strategies:
Proficient in developing and
executing strategic account
plans.
Cross-functional Collaboration:
Strong ability to collaborate with
cross-functional teams for client
satisfaction.
Customer Satisfaction: Achieved
an 88% client retention rate
through proactive
communication.
Data Analysis: Skilled in using
data analysis tools like Google
Analytics.
Content Calendar Management:
Proficient in project management
tools like Trello and Asana.
Social Media Management:
Familiar with Hootsuite for social
media scheduling and
engagement.
Digital Advertising: Competent in
Facebook Ad Manager and
Google Ads for optimizing digital
advertising campaigns.
AI Integration: Proficient in
seamlessly blending AI and
human creativity to produce
compelling and engaging
content.
WORK EXPERIENCE
Key Account Manager
Exeltis Pharmaceuticals
December 2017 - March 2020
Conducted market research to align sales plans
with women's healthcare trends.
Managed and updated customer databases.
Prepared market analyses and forecasts.
Communicated effectively with purchasers and Key
Opinion Leaders (KOLs) to tailor proposals and
campaigns.
Successfully expanded portfolio to key accounts in
Dubai and the northern emirates.
Developed actionable account objectives to
achieve financial results.
Senior Medical Representative
Pharmalink Pharmaceuticals
December 2015 - November 2017
Utilized business intelligence to identify growth
opportunities and meet sales targets.
Conducted gap analyses for strategic insights.
Achieved a 54% sales increase through targeted
strategies.
Acquired competitor knowledge for a competitive
edge.
Senior Medical Representative
AstraZeneca Pharmaceuticals
August 2009 - June 2015
Translated consumer research into a 124% annual
target achievement.
Orchestrated successful product launch events.
Fostered strong customer and medical clientele
relationships.
Supervised sales department interns.
LANGUAGES
Arabic: Mother Tongue
English: Fluent written and spoken