Devi Herdiantini

Melcem Kavling Blok C2 No 61 Tanjung Sengkuang, Batu Ampar, Kota Batam, Kepulauan Riau 29424, Batam
deviherdiantini04@gmail.com
082214221805

Summary
Business development and sales for almost 4 years. Experienced in selling of product, fashion and beauty, create plan to
increase GMV from after sales, handle customer complain, analyze and propose the next program sales strategic, able
develop reactivation program for existing customer. Familiar with data analytics.

Experience
PT Transafe Indonesia
Marketing Executive • Batam, Kepulauan Riau 03/2023
Develop and implement sales and marketing strategies to increase revenue and market share
Manage and create strategic plan of sales to achieve and exceed sales targets
Develop and maintain strong relationships with clients and partners
Analyse market trends and clients needs to identify new business opportunities
Oversee the creation and execution of marketing campaigns, including content creation, flayer creation, social
media management, and advertising
Track, analyse, and report on sales and marketing performance metrics, adjusting strategies as needed
Collaborate with other team members to ensure a consistent and effective customer experience

PT Setiap Hari Dipakai (Evermos)

Account Executive • Bandung, West Java 06/2021 - 10/2022
Handle & maintenance excellent brand in apps, reseller brand, stock, and product
Communicate with client / reseller for campaign to share with her customer, especially handling complaint client
/ reseller
Business B2B
Research new leads / clients / reseller for selling brand in apps
Create sales strategy for reactive reseller to growth GMV
Create content and share product knowladge for potential reseller to share customer
Maintenance how to achieve daily and monthly target, especially growth GMV brand & Reactive Reseller
Analyze and propose the next program sales strategic
Communicate reseller experience and feedback to Product, Brand and Business development team
Collaborate with team commercial for the next campign

PT Setiap Hari Dipakai (Evermos)

Reseller GMV Leader(Tanah Abang) • Bandung, West Java 08/2020 - 06/2021
Ensure smooth sales execution plan and work plan
Monitor whole work process in the Sales Team and Call Center Team
Provide weekly and monthly Reseller conversion report and GMV program to management
Develop reactivation program for existing Reseller

Elcorps
Call Center Supervisor • Bandung, West Java 05/2020 - 08/2020
Create plan to increase GMV from after sales
Handle customer complain (hard complain)
Weekly and monthly report sales to management
 Arrange leads (data customer from all marketplaces) for team

Elcorps
Customer Service • Bandung, West Java 05/2019 - 08/2020
Communicate with customer through live chat social media and market place such as shopee, lazada, tokopedia,
blibli, bukalapak
Answering all customer questions about the products, payment method, delivery time, etc
Help to escalate customer's issues about missing product, wrong product, return and refund
Familiar with manage Shopify and E-Commerce

Infomedia Solusi Humanika (ISH)

Call Center Representative/Customer Service • Bandung, West Java 08/2018 - 03/2019
Call center outbound customer
Give service and information about "Kartu HALO Telkomsel" to customer
Selling "Kartu HALO Telkomsel" to potential customer

Skills
Customer service, Sales Experience, Call Center, Business Development, Microsoft excel, Microsoft word, Leadership,
Computer literacy

Education
Universitas Muhammadiyah Yogyakarta
Japanese Language Education • Yogyakarta, Special Region of Yogyakarta 10/2018
Graduate with GPA 3.49 out of 4.00
Joined various activities outside classes wuch as students organization and lecturer's projects