Manual TORPEE-Mag EN 06-2020 (EUR+US)

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Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM

Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com

CONTENTS
1 GENERAL INFORMATION -3-
1.1 SAFETY INFORMATION -3-
1.1.1 USE OF HAZARD INFORMATION -3-
1.1.2 PRECAUTIONARY LABELS -3-
1.1.3 CONFINED SPACE PRECAUTIONS -4-

2 INSTRUMENT OVERVIEW -5-


2.1 INTRODUCTION -5-
2.2 APPLICATIONS -6-
2.3 PRINCIPLE OF OPERATION -7-
2.4 UNPACK THE INSTRUMENT -8-
2.4.1 VERIFY COUPLING -8-
2.5 VELOCITY LIMITATIONS -9-
2.6 SENSOR DESCRIPTION - 10 -

3 INSTALLATION - 11 -
3.1 INSTALLATION LOCATION GUIDELINES - 11 -
3.2 SENSOR CLEARANCE - 12 -
3.3 PIPE VALVE INSTALLATION - 13 -
3.4 METER DISASSEMBLY FOR INSTALLATION OF LARGE SENSORS (OPTIONAL) - 14 -
3.5 SENSOR INSTALLATION ONTO PIPE VALVE - 15 -
3.6 METER RE-ASSEMBLY AFTER COMPRESSION SEAL ASSEMBLY INSTALLATION (OPTIONAL) - 15 -
3.7 INSERTING THE SENSOR - 16 -
3.8 INSTALLING THE SHORT THREADED RETAINING RODS - 19 -

4 METER REMOVAL - 20 -
4.1 REMOVAL - 20 -

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Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM
Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com

5 CONTACT INFORMATION - 21 -
5.1 FOR BELGIUM AND LUXEMBOURG - 21 -
5.2 OUTSIDE BELGIUM AND LUXEMBOURG - 21 -
5.3 TECHNICAL SUPPORT - 21 -
5.4 REPAIR SERVICE - 21 -

APPENDIX - 22 -
APP. 1 FLOW-TRONIC CUSTOMER SERVICE DEPARTMENT REGISTRATION FORM - 22 -

WARRANTY STATEMENT - 23 -

IMPORTANT NOTE - 23 -

Copyright© 1989-2020 Flow-Tronic S.A. All printed material should not be changed or altered without permission of
Flow-Tronic S.A. Any published technical data and instructions are subject to change without notice. Contact your
Flow-Tronic representative for current technical data and instructions.

Chemin des Tilleuls 32 B-4840 Welkenraedt BELGIUM


Tel. : +32 (0)87 899 799  Fax : +32 (0)87 899 790
E-mail: info@flow-tronic.com  www.flow-tronic.com

-2-
Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM
Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com

1 General Information
The content of this manual is thought to be accurate. The manufacturer is not liable for direct, indirect, special,
incidental or consequential damages resulting from any defect or omission in this manual, even if advised of the
possibility of such damages. In the interest of continued product development, the manufacturer reserves the right
to make improvements in this manual and the products it describes at any time, without notice or obligation. Revised
editions are found on the manufacturer’s website or can be requested contacting the manufacturer or local distributor.

1.1 Safety information

Please read this entire manual before unpacking, setting up or operating this equipment. Pay attention to all danger,
warning and caution statements. Failure to do so could result in serious injury to the operator or damage to the
equipment.
To make sure that the protection provided by this equipment is not impaired, do not use or install this equipment in
any manner other than specified in this manual.

1.1.1 Use of hazard information

DANGER
Indicates a potentially or imminently hazardous situation which, if not avoided, will result in death or
serious injury.

WARNING
Indicates a potentially or imminently hazardous situation which, if not avoided, could result in death or
serious injury.

CAUTION
Indicates a potentially hazardous situation that may result in minor or moderate injury.

Important Note: Indicates a situation which, if not avoided, may cause damage to the instrument.
Information that requires special emphasis.

Notice: Indicates a situation that is not related to personal injury.

1.1.2 Precautionary labels

Read all labels and tags attached to the instrument. Personal injury or damage to the instrument could occur if not
observed.

This is the safety alert symbol. Obey all safety messages that follow this symbol to avoid potential injury. If on
the instrument, refer to the instruction manual for operation or safety information.

Electrical equipment marked with this symbol may not be disposed of in European public disposal systems
after 12 August of 2005. In conformity with European local and national regulations (EU Directive 2002/96/EC),
European electrical equipment users must now return old or end-of life equipment to the Producer for disposal
at no charge to the user.
Note: For return for recycling, please contact the equipment producer or supplier for instructions on how to
return end-of-life equipment, producer-supplied electrical accessories, and all auxiliary items for proper
disposal.

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This symbol, when noted on a product enclosure or barrier, indicates that a risk of electrical shock and/or
electrocution exists.

This symbol, when noted on the product, identifies the location of the connection for Protective Earth (ground).

This symbol, when noted on the product, identifies the location of a fuse or current limiting device.

This symbol, when noted on the product, indicated the presence of devices sensitive to Electro-static
Discharge (ESD) and indicated that care must be taken to prevent damage with the equipment.

1.1.3 Confined space precautions

DANGER
Explosion hazard: Training in pre-entry testing, ventilation, entry procedures, evacuation/rescue
procedures and safety work practices is necessary before entering confined spaces.

Important Note: The following information is provided to guide users of Flow-Tronic sensors on the
dangers and risks associated with entry into confined spaces.

On April 15, 1993, OSHA’s final ruling on CFR 1910.146, Permit Required Confined Spaces, became law. This new
standard directly affects more than 250,000 industrial sites in the U.S.A., and was created to protect the health and
safety of workers in confined spaces.

Definition of a confined space:

A confined space is any location or enclosure that presents or has the immediate potential to present one or more of
the following conditions:

• An atmosphere with less than 19.5% or greater than 23.5% oxygen and/or more than 10 ppm Hydrogen
Sulfide (H2S).
• An atmosphere that may be flammable or explosive due to gases, vapors, mists, dusts or fibers.
• Toxic materials which upon contact or inhalation, could result in injury, impairment of health or death.

Confined spaces are not designed for human occupancy. They have restricted entry and contain known or potential
hazards. Examples of confined spaces include manholes, stacks, pipes, vats, switch vaults, and other similar
locations.

Standard safety procedures must always be followed prior to entry into confined spaces and/or locations where
hazardous gases, vapors, mists, dusts or fibers may be present. Before entering any confined space check with your
employer for procedures related to confined space entry.

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2 Instrument overview

2.1 Introduction

The TORPEE-MAG (Full Profile Averaging Insertion) flowmeter provides accurate flow measurement for full-pipe or
pressurized pipe clean water applications. The complete flowmeter consists of a state of the art insertable sensor
and a converter.

The sensor is easily installed (without service interruption*), and requires no site calibration. The electromagnetic
sensor uses multiple electrodes to measure average velocity directly and accurately.

The TORPEE-MAG has been designed for permanent installation, has all the features needed to suit a wide variety
of applications and is easily set up using the keypad and readouts.

Flow-Tronic’s TORPEE-MAG comes in two sizes:

▪ TORPEE-MAG 1,5” is able to fit in a 1,5” pipe tapping (1,5” BSP) with a minimum clearance of 36 mm (1.42”).
It has been designed for pipe sizes with internal pipe diameter of 100 mm to 1.500 mm (19.69” to 59.06”).
▪ TORPEE-MAG 2” is able to fit in a 2” pipe tapping (2” BSP) with a minimum clearance of 48 mm. It has been
designed for pipe sizes with internal pipe diameter of 500 mm to 2.500 mm (19.69” to 98.43”).

For pipe sizes with internal diameter of 500 mm to 1.500 mm (19.69” to 59.06”), site conditions will be considered to
choose between the 1,5” or the 2” TORPEE-MAG. For applications where the maximum flow velocity is over 2 m/s
(6.56 ft/s), the 2” TORPEE-MAG must be chosen.

* Installation without service interruption can be done only when adhering to safe hot-tapping procedures, or in
locations already fitted with an appropriate ball valve or corporation stop. Maximum flow velocities during installations
should not be exceeded.

Figure 1: Converter

The valve is optional or supplied by the


customer. It is shown for illustration only.

Figure 2: TORPEE-MAG sensor


with optional ball valve

-5-
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2.2 Applications

Retrofit Application

▪ Pump stations
▪ Sites where flow cannot be shut down
▪ Well water

Replacement of unsatisfactory flow meters

▪ Propeller meters
▪ Single point velocity meters
▪ Full bore mag meters
▪ Differential pressure meters

Other Applications

▪ Sites with poor accessibility


▪ Large diameter pipes
▪ Low flow applications
▪ Municipal Water
▪ Non-Revenue Water Plans
▪ Raw Intake Water
▪ Plant process (filter balancing, etc.)
▪ Distribution (UV & chlorine dosing, etc.)

Industrial Applications

▪ Chilled water
▪ Cooling water
▪ Power plants

-6-
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2.3 Principle of operation

The TORPEE-MAG uses Faraday's Law of Electromagnetic Induction to measure water velocity. Faraday's Law
states:

A conductor, moving through a magnetic field, produces a voltage.

Water is a conductor, so it produces a voltage when passing through a magnetic field. The magnitude of the voltage
is directly proportional to the velocity at which the water moves through the magnetic field. Electromagnetic coils
inside the sensor produce magnetic fields, and electrodes on the sensor’s surface measure the voltage generated
by the moving water.

The electrode pairs are positioned at equal area along the axis of the sensor. The velocity measurements are
averaged together providing the average velocity across the pipe centreline. Flow is calculated by multiplying the
average velocity by the cross-sectional area of the pipe.

Magnetic field
Sensing electrodes

Figure 3: TORPEE-MAG sensor (with electrodes)

-7-
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2.4 Unpack the instrument

Depending on the sensor size, the TORPEE-MAG will be shipped in a cardboard box or wooden box.

Upon receiving the system, unpack the box contents and verify that all items are included:

9
6 8

3
4

10

Figure 4: Shipping box contents

1 Safety chain 6 Stainless steel ball valve type 715 (optional)

2 TORPEE-MAG sensor 7 Size 8 (mm) wrench

3 Long threaded insertion rods (2 pcs for TORPEE-MAG ≥ DN500) 8 Size 14 (mm) reversible ratchet wrench

4 Short threaded retaining rods (2 pcs for TORPEE-MAG ≥ DN500) 9 TORPEE-MAG installation & operation manual

5 TMC-20 converter 10 Calibration certificate

2.4.1 Verify coupling

Every TORPEE-MAG sensor is calibrated with an appropriate converter. To ensure good accuracy it is important to
install the sensor with the corresponding converter. The label on the sensor indicates the serial number of the
converter it has to be connected to and the label on the converter indicates the serial number of the TORPEE-MAG
sensor.

Make sure to locate the appropriate sensor and converter.


-8-
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Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
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2.5 Velocity limitations

Maximum permissible velocities must be respected in order to avoid irreversible damage. The graph in Figure 5
shows the maximum velocities for either TORPEE-MAG 2” or 1,5” allowed in a pipe where a sensor is installed.

TORPEE-MAG: Maximum velocity (m/s) for pipe


size
11,0
10,0
9,0
Max. velocity (m/s)

8,0
7,0
6,0
5,0
4,0
3,0
2,0
1,0
-
0 250 500 750 1000 1250 1500 1750 2000 2250 2500 2750 3000
Pipe size - internal diameter (mm)

TORPEE-MAG 1,5" TORPEE-MAG 2"

TORPEE-MAG: Maximum velocity (fps) for pipe


size
36,0
32,0
28,0
Max. velocity (fps)

24,0
20,0
16,0
12,0
8,0
4,0
-
0 8 16 24 32 40 48 56 64 72 80 88 96
Pipe size - internal diameter (in)

TORPEE-MAG 1,5" TORPEE-MAG 2"

Figure 5: Maximum permissible velocity for different pipe sizes

-9-
Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM
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2.6 Sensor description

1 2

3
4

5 6

7
8

9
10

11
12
13

14

15
Figure 6: Sensor parts
Diagram Number Description
Stainless steel (SS) nut for final installation to use with short threaded rods
1
(3 pcs per rod)
2 Captive nut with ball bearing and bearing retainer
3 Top spring cover with top plate
4 Spring
5 Sensor head
6 Sensor cable
7 Sensing electrode pairs
8 Reference/Ground electrodes
Long threaded rods for sensor installation
9 2 pcs M10 SS A4 for TORPEE-MAG 1,5” ≥ DN500 & TORPEE-MAG 2”
1 pc M12 SS A4 for TORPEE-MAG 1,5” < DN500 & TORPEE-MAG 1”
10 Safety chain (IMPORTANT to use during sensor retrieval)
11 Stainless steel compression seal nuts to tighten or untighten the seal
12 Lower retaining stainless steel nuts for long retaining rods (3 pcs per rod)
13 Compression seal assembly
14 Compression seal bottom assembly plate
15 SS full bore ball valve (optional)
Table 1: Sensor parts
Note: When the NSF61 layer is ordered the color of the sensor body might be different
- 10 -
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3 Installation

3.1 Installation location guidelines

Before installing an insertion probe, make sure the pipe is completely full with water. There should be no air gap in
the pipe. Install the sensor at an adequate distance from flow disturbers such as elbows, T-junction, Y-junctions, or
valves. Follow strictly these recommendations for best measurement accuracy. Wherever possible, install the sensor
upstream of any junction or elbow. The TORPEE-MAG is very flexible regarding its placement, but for any specific
or problematic installation, please contact your local Flow-Tronic representative for recommendation.

FLOW

2 x ID 1 x ID

Figure 7: Flow installation conditions (refer to table below)

ID = internal pipe diameter

Type of flow Min. upstream Min. downstream


Condition Notes
disturbance distance distance
In plane with If installed downstream, sensor should be
the elbow 2 x ID 1 x ID installed in plane with the elbow

90° elbow Sensor


perpendicular
7 x ID 2 x ID
to plane of
elbow
In plane with
2 x ID 1 x ID
the elbow
Sensor
T-junction
perpendicular
7 x ID 2 x ID
to plane of
elbow
Y-junction (less
5 x ID 2 x ID
than 45 Degree)
In plane 2 x ID 1 x ID Sensor must be installed in plane with last
Double Elbows elbow
Out of plane 7 x ID 2 x ID
Concentric
5 x ID 1 x ID
Reducer
Concentric
5 x ID 1 x ID
Expander
Fully open 0 x ID 0 x ID
Gate Valve
Not fully open 20 x ID 2 x ID
Fully open 2 x ID 1 x ID
¼ closed 5 x ID 1 x ID Sensor should be installed perpendicular
Butterfly valve
½ closed 5 x ID 1 x ID to the axis of rotation of the valve
¾ closed 5 x ID 1 x ID

Table 2: Sensor installation guidelines with minimum upstream distance requirements


Note 1: When installed 2 times the ID downstream of a 90° elbow or closer, the sensor should be
installed in plane with the elbow
Note 2: For discharge applications (pump, filter, etc), please contact us to review your pipe layout

- 11 -
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3.2 Sensor clearance

Part of the sensor will stay out of the pipe once installed. This demands sufficient clearance from any obstruction
(wall, ceiling, other pipes, etc.). The minimum clearance needed for the installation of a TORPEE-MAG is the total
sensor length of the sensor T + the nipple and/or saddle height + the valve height + a recommended additional
clearance for the sensor head of 500 mm (19.69”).

Example: A sensor for a 1200 mm (47.24”) internal diameter pipe

▪ ID Pipe ID: 1200 mm (47.24”)


▪ F Pipe thickness: 20 mm (0.79”)
▪ E Nipple height: 50 mm (1.97”)
▪ D Valve height: 150 mm (5.90”)
▪ C Compression seal height: 100 mm (3.94”)
▪ B Margin on sensor: 100 mm (3.94”)

T = 1200 mm + 20 mm + 50 mm + 150 mm + 100 mm +100 mm = 1620 mm


(T = 47.24” + 0.79” + 1.97” + 5.90” + 3.94” + 3.94” = 63.78”)

The recommended sensor clearance H is 1620 mm + E 50 mm + D 150 mm + 500 mm (recommended) = 2320 mm


(H is 63.78” + E 1.97” + D 5.90” + 19.69” (recommended) = 91.34”)

B
C
S
D
E
F

I
D

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Figure 8: Distance for sensor clearance

3.3 Pipe valve installation

WARNING!
Pressurized pipes should only be hot tapped, cut, or drilled by qualified personnel using high quality
saddles, valves and stainless steel nipples. If possible, depressurize the pipe before attempting any
installation.

For any TORPEE-MAG sensor installation, a full-bore valve shall be installed. The valve must have a 2” BSP female
pipe thread output for a TORPEE-MAG 2” sensor and a 1,5” BSP female pipe thread output for the TORPEE-MAG
1,5” sensor.

Reductions can be used for sensor installation. Flow-Tronic proposes the following reduction in stainless steel 316
pipe material:

Part Number Description


RED-2520 Reduction bush – stainless steel 316 – BSP thread – Ø 2”½ to 2”
RED-2515 Reduction bush – stainless steel 316 – BSP thread – Ø 2”½ to 1½”
RED-2015 Reduction bush – stainless steel 316 – BSP thread – Ø 2” to 1½”

Table 3: Reduction bush part numbers

The valve can be installed onto a welded nipple/coupling or pipe saddle.

This information must be taken into account when ordering a sensor and must be mentioned in the TORPEE-MAG
“ordering sheet”.

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3.4 Meter disassembly for installation of large sensors (optional)

When installing large meters, it can be desirable to remove the compression seal assembly from the rest of the meter
and install it onto the valve separately. The following steps describe the separation of the sensor, top-plate and
retaining rods from the compression seal assembly.

1. Loosen the nuts on the compression seal assembly relieving the pressure on the compression seal. Do not
remove the bolts.

Compression seal nuts

Do not remove the bolts

Figure 9:

2. Remove the nuts from the retaining rods.

Lower retaining rod nuts


Lower retaining rod nuts

Compression seal

3. Unhook the security chain.


4. Slide the sensor out of the compression seal. The retaining rods will also slide out of the compression seal
assembly. Carefully set the sensor and attached hardware to the side.
5. Install the compression seal assembly without the sensor onto the valve using appropriate pipe sealant.

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3.5 Sensor installation onto pipe valve

The TORPEE-MAG has a compression seal that holds the water inside the pipe when it is under pressure. The
TORPEE-MAG’s compression seal assembly has been designed to reduce risk of leaks when inserting the sensor,
but special care must be taken during installation.

1. Visually inspect all elements of the installation to insure they are structurally sound and of high quality
materials, including all welds, couplings and nipples. To prevent future corrosion, nipples should be high
quality stainless steel.
2. Put a generous amount of appropriate pipe sealant on the compression seal threads (Teflon tape may also
be used.)

Important note: if pipe sealant gets on the sensor electrodes, the velocity signal may be lost.

3. Place the compression seal threads over the pipe valve. Turn the entire sensor assembly clockwise to secure
the assembly to the valve.
4. The seal is secure when a large amount of force is required to turn the assembly.
5. Line up the arrow (on the top plate) with the direction of the flow. The sides of the bottom plate should be
parallel with the pipe.

Figure 10: Sensor installation

3.6 Meter re-assembly after compression seal assembly installation (optional)

If the meter has been de-assembled for installation as mentioned in section 3.4, please follow the steps below to re-
assemble the meter prior insertion of the sensor.

1. Apply water to the interior surface of the seal gland. This will act as a lubricant to facilitate the insertion of
the sensor and ensure its proper axial loading.
2. Insert the sensor into the compression seal in the bottom plate while inserting the two retaining rods into
their respective holes in the bottom plate and secure with the lower retaining nuts. One nut at the top of the
compression seal bottom plate and 2 nuts below the bottom plate.
3. Insure the nuts above and below the compression seal assembly are sufficiently tightened to prevent the
threaded rod from rotating.

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3.7 Inserting the sensor

The sensor can be installed and inserted while the line is under pressure and under flowing conditions. During
insertion of the sensor, the water velocity should be as low as possible to prevent sensor vibration during the insertion
process.

The velocity must be under 1,5 m/s (5 ft/s) during insertion.

Figure 11: Sensor vibration

If the meter was disassembled to assist in the installation of the compression seal assembly on to the valve (Section
3.4) it is important to insure that the meter is properly reassembled (refer to section 3.6).

1. Insure the compression seal nuts are hand tightened. DO NOT FULLY TIGHTEN THE COMPRESSION
SEAL NUTS.
2. Barely crack open the valve and tighten compression seal nuts as required to minimize leaks. A towel wraped
around the compression seal can reduce spray if necessary.
3. Open the valve completely. Failure to open the valve completely will cause the valve to scrape the sensor
during insertions and may result in permanent damage to the sensor.
4. Insert the sensor into the pipe by simultaneously rotating the two captive nuts on the top plate clockwise with
the two ratchet wrenches until the foot of the sensor reaches the far wall of the pipe and the load spring is
compressed.

Important note: Flow-Tronic highly recommends using the insertion tool for sensors to be inserted in
pipe larger than DN500 (20 inches).

Load spring indication


Captive nuts

Rotate captive nuts clockwise


simultaneously to insert sensor.

Figure 12: Captive nuts

WARNING
If the captive nuts are not tightened simultaneously, the top plate will become crooked and cause the
sensor to be inserted at an angle and may cause permanent damage to the sensor.

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5. A load is now applied at the top of the sensor forcing the bottom of the sensor to seat against the far wall.
This keeps the sensor firmly in place against the far wall of the pipe. The amount of load is indicated by the
four lines and set of screw at the top of the sensor (refer to Figure 12). The bottom line indicates a 150 kg
(330.69 lbs) load.

Recommended sensor loads are 150 kg (330.69 lbs) or less for low pressure plastic pipes and 200 kg
(440.93 lbs) for low pressure metal pipes.

For applications other than low pressure, the sensor load should be increased. Follow the instructions below
until the set screw is at the 300 kg (661.39 lbs) or 380 kg (837.76 lbs) line. Consult Flow-Tronic for the
appropriate loading for your application.

6. Rotate the two captive nuts on the top plate until the proper load is indicated.

7. Tighten the compression seal bolts again. The bolts should be tightened down firmly.

2” TORPEE-MAG

300 kg / 661.38 lbs


(2980 N)

230 kg / 507.06 lbs


(2230 N)

160 kg / 352.74 lbs


(1470 N)

0 kg / 0 lbs (0 N)

Figure 13: Sensor load indication 2” TORPEE-MAG

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1,5” TORPEE-MAG

230 kg / 507.06 lbs


(2230 N)

160 kg / 352.74 lbs


(1470 N)

0 kg / 0 lbs (0 N)

Figure 14: Sensor load indication 1,5” TORPEE-MAG

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3.8 Installing the short threaded retaining rods

After the sensor has been inserted and the load adjusted, shorter retaining rod(s) can be installed and the longer
insertion rod(s) removed. This will make the sensor assembly more compact.

IMPORTANT
The long retaining rods are matched to each sensor and are required for removal of the sensor. It is
important to safely store the long retaining rods and label them with the meter serial number.

1. Install the two short retaining rods through the two holes in the top plate and bottom plate of the compression
seal assembly.
For sensors < DN500
Use two stainless steel M12 nuts below the bottom plate and one M12 nut above the bottom plate. Use
one M12 nut below the top plate and two M12 nuts above the top plate.
For sensors ≥ DN500
Use two stainless steel M10 nuts below the bottom plate and one M10 nut above the bottom plate. Use
one M10 nut below the top plate and two M10 nuts above the top plate.
2. Tighten the nuts above and below the bottom plate to secure the short retaining rods to the compression seal
assembly, then tighten one nut above and below the top plate.
3. Remove the long retaining rods.
4. Check and adjust the "Sensor Load" if necessary.
5. Secure the nut on the top plate by running a second jam nut down and tightening it against the first nut.
6. Remove long threaded insertion rods. Do not throw them away as they will be needed for any sensor removal.
7. Do not remove the security chain as it is necessary for any sensor removal.

First and second nut


above top plate

First and second nut


below bottom plate

Figure 15: Short retaining rod installation

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Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM
Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com

4 Sensor removal
WARNING!
The pipe may be under pressure. Serious injury or death may result if proper procedures are not
followed. Do not attempt to remove the short retaining rods without the long insertion rods properly
installed. Do not attempt to remove the sensor with the short retaining rods.

4.1 Removal

1. Visually inspect the pipe and entire assembly for damage or corrosion paying close attention to any nipples
and welded couplings. If there is any doubt as to the condition of any element of the pipe or meter,
depressurize the line before attempting a removal of the meter.
2. Make sure the corresponding security chain is in place.
3. Reduce line velocity to 1,5 m/s (5 ft/s) to prevent high sensor vibration.
4. Thread a long insertion rod through the captive nut until the rod nears the compression assembly bottom
plate make sure that the bottom of the rod has the hole for the locking cotter pin.

IMPORTANT
Use the long insertion rods provided with the meter for removal. If the rods used for removal are shorter
than those provided by the factory, the sensor cannot be removed.

5. Thread a nut onto the bottom of the long insertion rod about 3 cm up from the bottom of the rod.
6. Continue rotating the long insertion rod until the bottom of the rod passes through the holes on the
compression seal assembly bottom plate.
7. Thread another nut onto the bottom of the long insertion rod until it is flush with the bottom plate. Tighten the
nuts above and below the bottom plate securely locking the long retaining rod in place. Thread a second
security nut onto the long insertion rod below the bottom plate to secure the first nut.
8. Repeat the process for the second long insertion rod (only for sensors for line sizes ≥ DN500).
9. Once the long insertion rod(s) is (are) securely in place, completely remove the short retaining rods.
10. Loosen the compression seal nuts until the seal just begins to leak. This will relieve the pressure on the
compression seal allowing the sensor to be removed. Wrapping a towel around the compression seal can
reduce any spraying water.
Note: The compression seal may prevent immediate leakage on sensors installed for a long period of
time until the sensor begins to rise.
11. Rotate the two captive nuts on the top plate simultaneously (one captive nut for sensors for line sizes <
DN500). This will cause the sensor to rise out of the pipe. If the line is under pressure do not remove the
sensor from the compression seal completely. Only raise the sensor until it is clear of the valve, but still below
the compression seal. The security chain indicates this distance. Once the sensor has cleared the valve
mechanism, the valve can then be closed. Do not attempt to force the valve closed while the sensor is still
passing through the valve as permanent damage to the sensor can occur.

IMPORTANT
Do not remove the security chain as it indicates the maximum distance for the sensor retrieval before
closing the valve.

12. Once the valve is closed, the entire sensor can be removed from the valve.

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Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM
Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com

5 Contact Information

5.1 For Belgium and Luxembourg


Flow-Tronic Tel: +32 (0)87 899 799
Chemin des Tilleuls 32 Fax: +32 (0)87 899 790
B-4840 Welkenraedt Email: info@flow-tronic.com
Belgium www.flow-tronic.com

5.2 Outside Belgium and Luxembourg

Flow-Tronic maintains a large network of dealers and distributors. To locate a representative, send an e-mail to
sales@flow-tronic.com.

5.3 Technical Support

Technical and Customer Service Department personnel are eager to answer questions about our products and their
use. In Belgium and Luxembourg, call +32 (0)87 899 799 or send an e-mail to service@flow-tronic.com. Outside
Belgium and Luxembourg, please contact your direct representative.

5.4 Repair Service

Please contact Flow-Tronic before sending any items for repair and ask for the “Return Material Form”.

Steps to follow to send the device to Flow-Tronic for repair:

1. Identify the serial number of the device.


2. Record the reason for return.
3. Make sure the equipment is free from foreign debris and is clean and dry before shipping.
4. Ship the item to:
Flow-Tronic S.A.
Service
Chemin des Tilleuls 32
B-4840 Welkenraedt
BELGIUM

5. The item that has to be repaired gets an RMA (Return Material Authorization) number.
6. The price for repair is calculated and sent to the customer.
7. Repair is made after having received the authorization from the customer.

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Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM
Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com

Appendix

App. 1 Flow-Tronic Customer Service Department Registration Form

Thank you for selecting Flow-Tronic flow instrumentation for your monitoring needs. Enclosed with your instrument
you should find the calibration certificate, warranty information, operation manual(s), accessories, and Software
Registration Card (SRC) if you purchased our software package.

So that we may better serve your needs, please take a few minutes to complete this Customer Service Registration
Form. Completion of this form will enable us to provide you with application information, software upgrades or product
change notices.

Please fax (+32 (0)87 899 799) or e-mail (info@flow-tronic.com) this copy to Flow-Tronic or request the e-mail
registration form at service@flow-tronic.com

If you have any questions or concerns regarding technical support, parts or service, please call Customer Service at
+32 (0)87 899 797 or e-mail us at service@flow-tronic.com

Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM


Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com

Customer Service Registration Form --- Customer Service Department


Flow-Tronic SA

Flow-Tronic Model _____________________________ Serial Number __________________________________


Company
____________________________________________________________________________________________
____________________________________________________________________________________________
Contact Name ________________________________________________________________________________
____________________________________________________________________________________________
Address
____________________________________________________________________________________________
____________________________________________________________________________________________
City _________________________________________ State _______________________ Zip Code __________
Phone ( ) __________________________________ Fax ( ) _____________________________________
E-Mail
____________________________________________________________________________________________
____________________________________________________________________________________________
Application Type ______________________________________________________________________________
____________________________________________________________________________________________

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Chemin des Tilleuls 32 | B-4840 Welkenraedt | BELGIUM
Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com

Warranty Statement
Manufacturer warrants all products of its manufacture to be free from defects in workmanship and material under
normal use and service. This warranty extends for a period of twelve (12) months after date of shipment except for
the velocity sensor itself which has a warranty of twenty-four (24) months, unless altered by mutual agreement
between the purchaser and Flow-Tronic S.A. prior to the shipment of the product. If this product is believed to be
defective, purchaser shall notify Flow-Tronic S.A. and will return the product to Flow-Tronic S.A., postage paid, within
twelve (12) months after date of shipment by Flow-Tronic S.A. If the purchaser believes the return of the product to be
impractical, Flow-Tronic S.A. shall have the option, but will not be required, to inspect the product wherever located.
In any event, if the purchaser requests Flow-Tronic S.A. visit their location, the purchaser agrees to pay the non-
warranty expenses of travel, lodging and subsistence for the field service response. If the product is found by Flow-
Tronic’s inspection to be defective in workmanship or material, the defective part or parts will either be repaired or
replaced, at Flow-Tronic’s election, free of charge, and if necessary the product will be returned to purchaser,
transportation prepaid to any point in Europe. If inspection by Flow-Tronic S.A. of such product does not disclose any
defect of workmanship or material, Flow-Tronic’s regular service repair charges will apply. Computing devices sold
but not manufactured by Flow-Tronic S.A. are covered only by the original manufacturer’s written warranty. Hence,
this warranty statement does not apply.

The foregoing warranty is manufacturer’s sole warranty, and all other warranties, express, implied or
statutory, including any implied warranty of merchantability or fitness for a particular purpose, are negated
and excluded. The foregoing warranty is in lieu of all other warranties, guarantees, representations,
obligations or liabilities on the part of the manufacturer and Flow-Tronic S.A.

Purchaser’s sole remedy and Flow-Tronic’s sole obligation for alleged product failure, whether under warranty claim or
otherwise, shall be the aforestated obligation of manufacturer to repair or replace products returned within twelve
months after date of original shipment. Flow-Tronic shall not be liable for, and the purchaser assumes and agrees to
indemnify and save harmless Flow-Tronic in respect to, any loss or damage that may arise through the use by the
purchaser of any of Flow-Tronic’s products

Important Note
Warranty extension up to 36 months (total 48 months) can be purchased by the Customer from Flow-Tronic S.A.
during 6 months after instrument shipment. For more information please contact Flow-Tronic S.A. by phone, fax or
e-mail.

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