How To Build Great Team

Deep dive to each personal team

1. We as management must know about what they want in our company and what does
working here has related with the goals they wants to achieve.
2. We have to know about the simple background of each individual in the team, and
what potential they have.
3. We must also be able to position ourselves as listeners who are ready to help with any
problems that arise, especially those related to work.
4. Once we get to know each team, it will be easier to determine efficient training
techniques for them.
Be more exciting and innovative
1. Presents an atmosphere like playing but with a more responsible attitude
2. Give space for the team to have opinions & ideas and try out their opinions
3. Minimize harsh reprimands towards individuals when in front of many people and
privately discuss mistakes that occur in privacy, then use them as lessons learned in
joint meetings
4. Give examples of any directions that we feel are unclear
Build a family, not just a team
1. Play and discuss together
2. Share with each other across teams
3. Build a system of rewards and punishments

Learning Stages
Bar
Knowledge Basic
1. Introduce basic ingredients and how to check their quality
2. Introduces tools and the basics of how to use, maintain, and repair
3. Introduce the basic way of making the product and give each team the opportunity to
taste it so that they are aware of the published standards
4. Introduce the types of allergies and how to deal with them
Coffee Knowledge
1. Introduce the types of coffee, their differences and the characteristics they produce
2. Introduces coffee equipment along with how to use, maintain and repair it
3. Introduces the basic types of techniques in making coffee
4. Introduces basic sensory as a basic guide for consistency and skill development
5. Honing the team's ability to be able to serve good classic coffee according to
international standards, both white and black coffee
 6. provide intensive training to teams who have a high interest in their role (latte art,
manual brew, cup taster, or coffee mixologist)
Alcohol Knowledge
1. Introduce the types of spirit, their differences and the characteristics they produce
2. Introduces bar equipment along with how to use, maintain and repair it
3. Introduces the basic types of techniques in making cocktail
4. Introduces basic sensory as a basic guide for consistency and skill development
5. Honing the team's ability to be able to serve good classic cocktail according to
international standards, and also the signature that we create
6. provide intensive training to teams who have a high interest in their role (sommilier or
mixologist)
Waiter
Sevice knowledge
1. Introduces the basics of hospitality
2. Introduces the basics of table manners
3. Introduces basic psychology related to reading customer moods
4. Introduces simple public speaking and how to handle customer feedback
5. Introduce basic knowledge of each product available on the menu and try it for
experience so that it helps them in explaining it to customers
6. Introduce the types of allergies and how to deal with them
POS Knowledge
1. Introduce the features of the cashier system and how to use it
2. Introduce some possible obstacles so that they can be overcome during operation