GANESH PRABU.

P
E-Mail: ganeshprabupa@gmail.com
Phone: +91- 9342528787
Result-oriented & high energy driven professional targeting challenging assignments as System Engineer Technical
Support and System Administrator with an organization of repute preferably in Information Technology industry

CORE COMPETENCIES PROFILE SUMMRY

 IT Services Implementation M.Sc. (Information Technology) professional with nearly 9 years of

 Desktop Support and server support
 Technical Support
 Troubleshooting
 Hardware and software installation
 Systems Testing
 Data Safety, Automation
 Vendor Management
 Cost Reduction
 Inventory Management
 Equipment inspection
 Project Management & Execution
 Detail-oriented
 Well-organized
 Ticket monitoring
 Taking care of escalated issues
 Server / network configuration
 Team management
IT SKILLS
 Pep link, Cisco Firewall, WatchGuard
SSL VPN, Sophos, Active
Directory ,Umbrella, Kaseya, Polycom,
and Tivoli, Service Now, ITIL
 Checkpoint, Microsoft Office O365
 Windows Family
 Desktop, Laptop, Printer, Scanner,PDA
ACADEMIC DETAILS
2012:M.Sc. Information Technology
from Gandhigram Rural Institute-
Deemed University, Gandhigram
with7.31 CGPA
2010:B.Sc Computer science from
Devanga Arts College, Aruppukottai with
72%
2007:HSC from Devangar Higher Secondary
School (State Board), Aruppukottai, Tamil
Nadu with 63%
2005:SSLC from Devangar Higher
Secondary School (State Board),
Aruppukottai, Tamil Nadu with 83%
PERSONAL DETAILS
nd
Date of Birth: 22 May 1990
Languages Known: English and Tamil
Address: Dolphin plaza H. No 16-11-16/N/23
west Prashant nagar, moosarambagh,
malaket, hyderabad-500036
experience in specializing in software and IT management for mid-sized and
large clientsProficient in translating company’s business strategy into
operationalgoals with visible metrics.
Hands-on experience in hardware and software-related issue to support
On-call or remote support windows and server technical-related issues office
365, Teams, MDM, software related issues.
Provide on-site support as per site categorization to give working and technical
support - Network support across all sites.
Possess strong knowledge in software installation, configuration and
troubleshooting background in computers and related peripheral hardware,
software, and network connectivity.
Excellent people management skills coupled with effective mentoring,
problem-solving, decision-making and leadership approach and strong ability in
leading large teams.
ORGANISATIONAL EXPERIENCE
Since 2022 Dec’08 with Stratosphere IT Services, at Hyderabad as
Sr.Service Desk agent.
Key Result Areas:
 Active Directory and/or Exchange experience in a mid to large size corporation.
 Deploy and configure Windows Servers (Virtual & Physical).
 Perform regular backups of data and systems and develop and test
disaster recovery plans.
 Break/Fix hardware maintenance on mission critical
systems(Laptops/Workstation/CAD Systems)
 Use of an automated ticket system to organize work requests.
 Develop detailed documentation of knowledge base, best practices, and
procedures.
 Provide Tier 2 and 3 supports for end users experiencing problems with
Office 365 applications and services.
 Serving as the first point of contact for IT users seeking technical
assistance
 Identify analyses, isolate, troubleshoot and provide detail resolutions of
complex technical issues.
 Ensure incident resolution based on Support SLA.
 Provide desktop support both desk-side and remotely (via phone and
remote desktop access) in line with SLA’s
 Maintain an asset register for all IT equipment, processes, and
procedures.
 Monitor service health and performance and take proactive measures to
prevent or mitigate issues.
 Manage user accounts, licenses, and permissions in accordance with
company policies.
 Ensure incident resolution based on Support SLA. Provide onsite support as
per site categorization to provide operational and technical support -
Network support across all sites.

PREVIOUS EXPERIENCE
Oct’21 to Nov’22 with Wayzon Infotech Private Limited, Chennai as Senior Executive.
Apr’18 to Oct’21 with Precision Informatic(M)private Ltd, Chennai as System Engineer.
Mar’17 to Dec ’17 with Care It Solutions Private Ltd, Madurai as Service Engineer-HP Warranty Support.
Oct’16 to Mar’17 with Ensure Support Services India Ltd, Madurai as Service Engineer-HP Warranty Support.
Feb’13 to Sep’16 with MG Info System Private Ltd, Aruppukottai as Customer Support Engineer.