MGT162

SELF REFLECTION LEARNING JOURNAL

ATHIRAH DAMIA | 2023148095 | UITM TAPAH

Introduction
My name is Athirah I took Diploma in
Damia Binti Ruzaimi Computer
I was born on Science
16 October My hobby is
2004 cycling and
I live in Ipoh, reading books
Perak
I like listening to
I like green color Celine Dion and
Justin Bieber
Strength
I believe that my strength is detailI-oriented. I really pay
close attention to the specifics of problem, questions or
projects. It gives me confidence because we are effective
in various positions. I am able to identify and correct
errors, plan and organize effectively. I also can deliver an
excellent and high-quality work. For example, I can use
this strength while doing assignments to get high marks in
group project and individual assignments.
Weakness
I am a slow learner. I realize my weakness when I
spend more time learning the basics and going back
to them over and over. I am always upset and
frustrated about not being able to understand and
follows my friends. It is difficult for me to stay
focused and motivated during the learning process.
So, I take a different way to get past through by
waking up early in the morning to learn it again.
Summary: Chapter 8
• The process of transmitting a message to the
receiver in order to obtain a response.
• The process by which a person, group or
organization(the sender) transmits some type of
information(the message) to another person,
group or organization(the receiver)
Communication Process
 Formal and Informal
Communication
1. Vertical 1. Single strand
Downward communication 2. Gossip
Upward communication 3. Probability
2. Horizontal 4. Cluster
 Barriers to Effective
Communications
Poor listening Information overload

Time pressure Language characteristics

Noise Trust and credibility

Gender differences Cross-cultural diversity

 Do not make own conclusions

Avoid noise Obtain feedback

Overcoming Barriers to
Effective Communications

Recognize emotions Use simple language

Summary: Chapter 9

• The totality of features and

characteristics of a product or service that
bear on its ability to satisfy stated or
implied needs.
8 Dimensions of
Quality
1 3 7
5
Performance Reliability Durability Aesthetic

2 8
4 6
Features Conformance Service Ability Perceived Quality
 Principles of Total
Quality Management
Do it right the first time. Be customer-centered.

Build teamwork and Make continuous

empowerment. improvement a way of life.
 Fishbone Diagram
Tools of Total
Quality
Management Benchmarking
Thankyou!