Sabrina Torres

Satorres626@gmail.com ❖ (810) 341-3184 ❖ Flushing, MI

WORK EXPERIENCE
BGM Insurance Agency Mar. 2021 –Present
Customer Service Representative Flint, MI
▪ As a CSR, I oversee numerous personal lines insurance accounts, support customers with inquiries or requests
to change policies, and write home and auto insurance policies.
o Produce new business opportunities with referrals through realtors and existing customers.
o New business produced each week is 3-5 policies and growing.
▪ Assist mortgage companies with closing mutual customer loans by providing policies, invoices and cost
estimators.
▪ Communicate with underwriter staff for approvals on policy changes and relay important information from
customers.
▪ Set up in office appointments to meet with customers to review policy coverages.

Biggby Coffee Jan. 2016 – Mar. 2021

Barista Flushing, MI
▪ Prepared and sold coffee drinks and food by following prescribed recipes and preparation techniques.
▪ Promoted coffee consumption by educating customers about specialties and menu items.
▪ Generated new revenue by attracting new customers.

Midwest OBGYN Jan. 2019 – Jan. 2020

Medical Assistant Flint, MI
▪ Checked patients in, document new vital signs, and reviewed medical history with patients.
▪ Ordered medications for patients and created medical charts for doctors.

Tim Hortons Sep. 2015 – Jan. 2016

Barista Flint, MI
▪ Took customer orders and worked the register.

EDUCATION
Mott Community College 2022-Present

▪ Currently studying at MCC. Working towards an associate degree in occupational therapy.

University of Michigan 2015 -2017

Flint, MI
▪ Dean’s List fall semester 2016.
▪ Vice President of University of Michigan dance team, theatre stage management and head makeup artist.

Flushing High School June 2015

Flushing, MI

SKILLS & INTERESTS

▪ Skills: Knowledgeable with T.A.M, A.C.S; licensed in personal lines & commercial insurance; sales; account
management; communications; problem solving; time management; organization; data analysis; teamwork;
leadership;