Awash Valley College L-II HRM Institutional Assessment, 2016 COC Level II

Department of Human Rsources Management

Project 1.Choose the correct answer and put the letter of your choice on space
provided
1______are implemented to develop and strengthen relationships with relevant persons and
groups Information and feedback are provided to management as required
A . Strategies. B. Counselling. C. management. D. Assistance
2____Refers to an agreement or term of hire that is extended from an employer to an employee to
set the terms and conditions of their employment
A. Employment contract. B. Short listing of applicants. C. Staffing requirements
D. Selection procedures
3. Selection procedures are ensured/ approved in accordance with organizational policy and legal
requirements except
A. peer assessments. B. personality testin C. psychometric testing. D .outsourcing. E All
4.which One of the following basic concepts of management are stated and defined
A. Perform basic Human Resource Management Functions B. Understand the natures of Human
Resource Management. C. Apply Management and its Functions. D All
5. __ are described and applied for better understanding of the management process.
A. Organizational resources B. importance of HRM C Functions of management.
D All
6. Human resource management functions are described to match an organization’s needs to the
skills and abilities of its employees.
A. Staffing (HR planning) B Recruitment, selection and promotion
C Induction/Orientation D Placem E All
7 which one of the following mostly includes HRM functions
A. Planning B Organizing C Staffing D Leading/Directing E All
8. The main reason for implementing a network for an organization is
A. To reduce security risk B. To decrease company cost C. To share resources
D. To exchange information
9._____achieved when an organization has adapted ways in which to use their. resources more
efficiently and effectively to reduce the impact on the environment
A. Social sustainability. B. Economic sustainability. C. Environment sustainability. D. All
10. Customer needs and expectations may include:
A. accuracy of information B. advice or general information C. Complaints D. fairness/politeness
E all
11._____ a type of achievement test designed to measure a person’s level of understanding
A. Cognitive ability test. B. job knowledge test C. bio-data D. all
12. .__is the name of workplace organization method that uses a list of five Japanese word A.
apply 5s procedure B. Quality management C. Quality assurance. D. Quality control
13. __is the overall system of operational techniques activity that
A. Quality assurance. B. Quality control C. Quality management D. Non
14. a process of ensuring a suitable success or for the current and future jobs
A development. B. Resignation C. training D. succession planning
15. Advertising may include
A . electronic or print. B internal or external C outsourcing . D all
16. Which one of the following is correct about demotion
A. Is process by which the employee downwards B its more a punishment for inefficiency or
incompetence C .downwards internal movement in an organization that usually involves cut in
pay and reduced D. all
17. Which one of the following is recruitment alternatives
A.temporary help service B employee leasing. C independent contractors D sub-contracting E
over time and per time. F .all
18. Ergonomic requirements may include:
A. avoiding radiation from computer screens B. chair height, seat and back adjustment C.
document holder D. footrest E. keyboard and mouse position. F.all
19. which one of the following is not advantage of internal recruitment.
A adaptability B cost effective C job fair D all
20. ____is the process of receiving and welcoming employees when they first join a company A.
Job description.
B job specifications. C. Induction. D. All
21. Which one of the following is not Apply HR Communication Skill
.A. Follow routine spoken message. B. Perform workplace duties following written notices. C.
Obtain and convey workplace information. D. Receive and
distribute incoming mail
22. Which one of the following is not organizational resources
A. Financial resources (money) B. Physical resources .C. human resources/skills D. material
resource. E none
23. Which one of the following is not effective time management?
A. Setting priorities B. Taking change of situation C. Changing habits or activities that waste time
D. dress and behaviors codes. E. All
24. Which one of the following is HRM functions.
A. Staffing (HR planning) B. Recruitment, selection and promotion C. Induction/Orientation D.
Placement E .all
25. A procedure for providing new employee with basic background information about the firm
refers to
A .orientation. B. promotion C. Selection. D. transfer D. all
26. Which one of the following is not cause of demotion
A . Demotion may be used as a disciplinary weapon B. Cannot do their job properly C. position
until normally is restored. D. none
27. __often leads to termination of service
A. Limited promotion B. Dry promotion C. up and out promotion D. All
28. Feedback on work performance is sought from supervisors or colleagues does not include
A. Formal/informal performance appraisals .C. up and out promotion
B. obtaining feedback from clients D. obtaining feedback from supervisors and colleagues
29. Workplace interactions are conducted in a courteous manner instructions
.A. Handwritten and printed material B. Internal memos
C. External communications D. General correspondence E. all
30. Shine activity is implemented using appropriate procedures.
A. Inspection. B. Cleaning C. Minor maintenance D. Tightening bolts E. all
31. Methods of communication does not include
A. verbal . B. Written. C. using internet. D. Sleeping
32. Providing team leadership does not include
A. Work requirements are identified and presented to team member. B. Reasons for
instructions and requirements are communicated to team members C. team members
and concerns are recognized discussed and dealt D. individual work more promoted
33. Upwards internal movement in an organization that usually involves greater
responsibility
A. Promotion B. Demotion C .transfer D. Layoff
34. Which one of the following is true about operational plan?
A. Computer applications B. Resources issue. C. Organization long and medium term plan. D. job
specifications
35. Movement employee horizontally to different similar level of position
A. retention B. layoff C . Transfer D demotion
36. Which one of the following is feedback on performances A. Obtaining
feedback from client B. information C. record form D. folder
37.Which one of the following filing techniques are applied
A. Alphabetical. B. Appropriate techniques C. compliance D. computer
38. In job analysis process qualifications (knowledge. Skill.& experience )employee is expressed
by: A. job description. B. job specifications C. job design D job rotations
39.Which one of the following is methods of internal recruitment?
A. job posting B. adaptability C. Cost effective. D. better selection
40. If you are writing report to your immediate supervisor about work performances what
type of communication you are implementing?
A. Downward communication. B. Lateral communication C. Upwards communication
D .horizontally communication
41.There may be customer complaint that is specific to the business and expected to be solved
internal within the business such complaint could be the following except one
A. Products quality gaps or misunderstanding of its purpose B. Service dissatisfaction C. Price or
quantity errors D. On time delivery and meeting quality requirements
42. which one of the following is non-compliance
A .poor management practice B .non-verbal C. Communication D. information
43. Which one of the following is appropriate action?
A health & safety policy B. Code of conduct C .Contributing to HRM performances D. all
44. Which one of the following is not applied HRM rule & regulations?
A. Determine HRM rule & regulations practice .B. Apply knowledge of HRM rule &regulations
procedure C. Maintain knowledge of HRM rule & regulations organization requirements D.
Contribute workforce activities
45. _________ is collected and records in accordance with organizational policy?
A. Content. B. Records C. information D. Communication
46. Which one of the following is not information source?
A. employee B. Administrator and leader C. Correspondence D. Structure
47. ______is process of attracting enough individuals with appropriate qualifications to apply for
job with an organization.
A. Selection B. Recruitment. C Sleeping D .Transfe
48. The age retirement in Ethiopia is? A. 55&66 B.55&60 C. 80&100. D.60&75
49.______ systematic movement of employee from one to another position
.A. job designed. B .job rotations .C . job posting D job bidding
50. Work effectively with diversity means recognize and respect individual difference in
colleagues. Client and customer which may not include:
A. ability, age, belief B Culture, gender language C. Non humanity D.Past experiences