Managing service in food and beverage operations chapter 1 ( Leadershi

in food and beverage operations)

Study online at https://quizlet.com/_5jrsfm

1. What are some develop- A.Mobile food trucks

ments and trends current-
ly seen in the food and
beverage industry?
B. Organic and ethically sourced foods
C. Locally sourced and sustainable food Move-
ment
D. Digital Marketing
E. Mobile Payment
F. Quick Casual dining segment
G. The Better burger segment
H. Personalized service
I. Industry Workforce
J. Reliance on social media sites

2. What are the 5 Practices of 1. Knowing self

the Know-lead leadership 2. Leading self.
Model? 3. Knowing others
4. Leading others
5. Leading change

3. How can Managers and By learning the needs, wants, and expectations
staff create positive, mem- of each guest and acting to satisfy them.
orable dinning experi-
ences for guests?

4. How does a down econ- It affects the food and beverage industry because
omy affect the Food and guests are going to seek out food and bever-
beverage industry? age operations that they perceive are offering the
greatest value.

5. Why is alignment between Some examples of why alignment is important to

food and beverage opera- guests are :
tions value and guests val- Personal Values
ues important Sustainable values
Small cafes and entrepreneurs

6. How can managers, super-
visors, and staff members
think and act like an own-
er?
It attracts a certain type of individual who takes
pleasure in doing his or her job well by going
above and beyond the call of duty in performing
everyday tasks, keeping the big picture of whats
best for the operation in mind at all times.
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Managing service in food and beverage operations chapter 1 ( Leadershi
in food and beverage operations)
Study online at https://quizlet.com/_5jrsfm

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