26 Dec.

2023 Update:
Working with BECU Counsel - the Heavy appears to be
'Wizair' - an affiliate of Global Flight Catchers and Frosh International Travel
The Delta info we received contained no actual confirmation.
Frosh and Wizair both acknowledged many issues on the phone this morning.
Here's the kicker though: Wizair says Global Flight Catchers is THEIR affiliate.
Nice möbius loop huh. Who's on First?
 IN THE DISTRICT COURT
SMALL CLAIMS DIVISION
IN AND AROUND THE COUNTY OF SKAGIT
STATE OF WASHINGTON

CHRISTOPHER KING, J.D ) CASE NO _________________________

Plaintiff, ) JUDGE ____________________________

v. )

BOEING EMPLOYEES’ CREDIT UNION )

Defendants. )

COMPLAINT AND DEMAND FOR INJUNCTIVE RELIEF

PARTIES

1. Plaintiff is a Washington resident who holds bank accounts with Defendant Boeing
Employee’s Credit Union, hereinafter “BECU” or “Defendant.”

2. Defendant is a duly-charted Washington Credit Union according to a set of Amended and

Restated Articles of Incorporation Wiled April 19, 2018 and Effective on the same date and
bearing a UBI No. 601 133 793.

JURISDICTION AND VENUE

3. This is a Court of Limited Jurisdiction but with sufWicient Jurisdiction over Contractual Law
sufWicient to hear this case.

4. The events complained of all occurred while Plaintiff was living in Skagit County,
Washington and banking at the Riverside local branch, where Defendant does substantial
business consonant with the dictates of Fair Play and Substantial Justice.

FACTS

5. In July of 2023 Plaintiff was duped by a company called Global Flightcatchers when
attempting to book two (2) Wlights from Seattle to Martha’s Vineyard for our annual family
vacation.

1
 6. This “company” was listed on Kayak, a known reputable online Wlight and travel website, so
Plaintiff and his partner assumed they were legitimate.

7. Plaintiff received phony conWirmations in my email that did not contain any requisite
information to actually obtain a boarding pass. Note that the “conWirmation” has too many
letters and numbers GFC32333. Plaintiff called the airline and they could not do a thing with
any of this information.. Appendix A.

8. Startled, Plaintiff and his partner started deep-diving into the company and found multiple
reports noted at Appendix B, many of which were shared with the Riverside Mount Vernon,
WA local branch by way of Member Consultant Lead Kaitlin Walker.

9. Phone calls were made to the airline and attempts to resolve the situation proved fruitless
so Plaintiff obtained a provisional credit and then spent that money with added money
necessary to obtain last-minute Wlights to the Vineyard.

10. The branch representative promised Plaintiff as long as what I was saying was true there
wouldn’t be a problem.

11. Her statement was reasonable to me and as such I place reliance on it and to my detriment
on November 1, 2023 the credit was removed and I had spent my money in the interim to
Winish straightening out my taxes and all of my credit cards and getting my use under 30%
and coming current on tax Wilings, etc. etc.

12. I made numerous phone calls and a visit to the local branch in Mt. Vernon, Washington
where Plaintiff deposited the letter seen at Appendix C, noting that the Consumer Financial
Protection Bureau expressly recommends covering these cases. In pertinent part, the letter
read:

This matter is in the public eye and the CFPB has weighed in on our side. Coincidentally I actually
worked for Richard Cordray back at the Ohio Attorney General’s OfWice.

https://www.computerworld.com/article/3664808/are-banks-quietly-refusing-reimbursements-
to-fraud-victims.html

Are banks quietly refusing reimbursements to fraud victims?

*****

https://www.consumerWinancemonitor.com/2022/07/21/cfpb-expected-to-issue-new-guidance-
requiring-banks-to-repay-more-fraud-victims/
CFPB expected to issue new guidance requiring banks to repay more fraud victims

By John L. Culhane, Jr. & Michael Gordon on July 21, 2022

*****

2
 https://www.consumerWinance.gov/rules-policy/regulations/1005/3/

As I told the caller last week in front of my Partner if you wreck my credit because of this I’m legally
pursuing the matter with full force. I’ve been with BECU for about a decade now and intend to divert
funds from another bank to you in the coming year as I ramp up a business initiative.

This type of recalcitrance does not sit well with me so I need that provisional credit returned.

Best regards,
***********

13. This is a burgeoning issue as seen in Cassese, et al. v. Citibank, N.A., Case No. 23-cv-1157-RA
(SDNY 2023), which promptly settled on April 5, 2023 (Appendix D).

28. In such cases, contrary to the EFTA and its regulations and UCC Article 4-A, Citibank
blames the victim. A September 23, 2022 letter from Citibank to Plaintiff Cassese stated:
“You did not take adequate steps to safeguard your account. This failure compromised the
security of your account information and directly contributed to allowing the transaction(s)
in question to take place.” That statement is false and deceptive, as apparently conceded in
the October 10, 2022 and December 12, 2022 letters where Citi admits Plaintiffs were the
victims of a “fraudulent scheme” and a “scam.”

29. Upon information and belief, it is Citibank’s policy and procedure to deny refunds and
blame unauthorized EFTs and wire transfers on the victim consumers, including by claiming
the victim consumers authorized or assisted the EFTs and wire transfers, as a means of
justifying Citibank’s refusals to refund unauthorized EFTs and wire transfers from Citibank
accounts.

14. Plaintiff also informed Defendant in that he is familiar with the CFPB by way of being a
homeowner advocate in the Washington Foreclosure Fairness Program and by dint of
having worked for the same law enforcement agency as former CFPB Director Richard
Cordray.

3
 15. Defendant refused to change its position and told Plaintiff at either 55 or 59 days there will
be a charge-off with negative reporting to all three credit bureaus.

16. The account is now 53 days past due.

17. At this point Plaintiff’s credit scores are upward looking good and everything is going well
(Plaintiff obviously is not going to divulge where his scores are headed in public – that will
be sealed) but Defendant’s actions are destined to ruin all of that, and at no time has any
representative ever acknowledged the CFPB’s position.

18. Plaintiff has provided Statutory Agent Mike Ryan, Esq. a copy of this Wiling and all related
Appendices prior to Wiling this lawsuit.

Public/Mailing Address: Boeing Employees' Credit Union

12770 Gateway Dr S
Tukwila, WA 98168-3309
United States
Email: mike.ryan@becu.org
Phone: (206) 678-3350

19. Plaintiff maintains that a negative and unfair negative charge off and reporting to credit
bureaus is an Irreparable Harm within the context of a Temporary Restraining Order or
Injunctive Relief.

20. Plaintiff maintains that a negative and unfair negative charge off and reporting to credit
bureaus violates Federal Law, including but not limited to 12 CFR §1005 et seq previously
noted above and to Defendant on about six (6) separate occasions. The CFPB Public Policy
reads:

(b) Electronic fund transfer —

Official interpretation of 3(b) Electronic Fund Transfer

(1) Definition. The term “electronic fund transfer” means any transfer of funds that is initiated
through an electronic terminal, telephone, computer, or magnetic tape for the purpose of ordering,
instructing, or authorizing a financial institution to debit or credit a consumer's account. The term
includes, but is not limited to:

Official interpretation of 3(b)(1) Definition

(i) Point-of-sale transfers;

(ii) Automated teller machine transfers;

(iii) Direct deposits or withdrawals of funds;

(iv) Transfers initiated by telephone; and

(v) Transfers resulting from debit card transactions, whether or not initiated through an electronic
terminal.

4
 21. In order to avoid damage to his credit, Plaintiff entered into a payment plan with Defendant
under duress and with unequal length arms in an Unconscionable arrangement.

22. Plaintiff has reminded Defendant that he chose them not long after he moved to the Greater
Seattle area more than a decade ago in order to avoid being treated in the manner that large
banks are known for; Defendant did not care one iota and pressed forward so now we are
here and we will be here indeWinitely.

23. We will also be at the bank branches passing Wliers and shooting videos as well.

24. Merry Christmas to Defendant too, what an insufferable Grinch.

CLAIMS1

1. Breach of Contract:
By failing to cover this expense, Defendant breached a contractual arrangement that will be
shown through Discovery.

2. Promissory Estoppel:
Defendant, by and through a branch manager cloaked with apparent, actual and ostensible
authority, made a promise to Plaintiff on which he based reasonable reliance to his
detriment as he did not sequester the $713.00 that was removed three (3) months after the
initial grant.

3. Violation of 15 U.S.C. § 1693(a), Regulation E/12 CFR §1005 et seq:

Defendant did not honor the plain language of 12 CFR §1005 et seq. at spelled out, supra, in
spite of at least half a dozen opportunities to do so.

4. Violation of Public Policy:

The CFPB vis a vis the ongoing development of the Internet and banking industry deWines
Public Policy for instances such as the one at Bar, and this Court must Wind that recompense
is owed in a situation where the Plaintiff derived no beneWit from an exchange entered into
under false pretenses.

5. Unconscionability;
The unjust application of policies in this instance Wlies in the face of that which is just or fair,
and the only reason that Defendant can attempt to manifest these wrongs is because of a
grossly unequal power relationship between the parties that grants Defendant an unfair
advantage over Plaintiff, who was not heard at any point in time because of Defendant’s
calculated Bad Faith conduct.

6. Wash. Rev. Code § 62A.4A et seq.

Defendant’s actions stand in violation of the Statute.

1See generally McCellon v. Bank of America, Case no. C18-0829-JCC (WD WA 2018) (Appendix E) but not that
case dealt with Wire Transfers and, moreover on information and belief, Section §1005 has since been
amended and expanded, fortified to help innocent victims like Plaintiff.

5
 7. Washington Consumer Protection Act;
Discovery is pending that is likely to show that Defendant’s propensity for “quietly refusing
reimbursements to fraud victims” has the capacity to deceive a substantial portion of the
public” (Hangman Ridge, 719 P.2d at 535) and the concerns at hand are most deWinitely not
limited to any special relationship between the Parties as this is obviously a NATIONAL
ISSUE generating press coverage and revised CFRs.

DEMAND FOR INJUNCTIVE RELIEF2

1. Success on the Merits/Clear Legal Right.

Defendant cannot ignore the clear language of the CFPB. Plaintiff hereby swears that he
could not obtain boarding passes with the information provided to him by Defendant.

2. Well-Ground Fear of Invasion of the Right.

Obviously given the fact that Defendant is about to report Plaintiff to the credit bureaus and
close his account there is a well-founded fear involved.

3. Balance of the Equities.

There is no harm to befall Defendant by granting a temporary Order pending full review of
this case. According to its website BECU is a multi (28) billion dollar enterprise while “More
than 100,000 new members joined BECU in 2022, a 3.6% increase in our membership base.”
Defendant is in absolutely no danger of anything that could hurt them without reason,
whereas Plaintiff is an ordinary working stiff trying to build his credit. The balance is not
even close.

4. Irreparable Harm/Substantial Injury.

Loss of credit is irreparable harm within the context of this case.

2 See generally Kucera v. DoT, 140 Wn.2d 200 (2000).

6
 DEMANDS

1. Preliminary Injunctive Relief against any negative reporting to any credit bureaus or any
other entities.

2. Permanent Injunctive Relief against any negative reporting to any credit bureaus or any
other entities.

3. Return of the entire provisional credit.

4. Return of any monies posited pursuant to any settlement agreement between the Parties.

5. Costs to carry this event.

6. Treble Damages.

7. Punitive Damages in an amount to be determined at Trial.

8. Any and all other Relief as the Court deems appropriate.

Respectfully submitted,

_________________________________
Christopher King, J.D.
515 E. Fulton Street
Mount Vernon, WA 98273
617.543.8085
kingcast955@icloud.com

7
 Your Booking Reference: GFC32333

Dear MR Angus Underfoot,

Thank you for booking with Global Flight Catcher.

Your reservation has been confirmed and your itinerary details have been furnished below.

Kindly note that this email is only a ‘Booking Confirmation’. Your travel documents such as e-tickets will be e-mailed to you separately within 24 hours of making
the booking online. If you do not receive your travel documents within the stipulated timeframe, please feel free to email sales@globalflightcatcher.com OR call us
on +1 844 825 9321, and one of our Travel Consultants will be more than glad to assist you.

Contact Details

Contact Number Email Id Address

6175438085 kingcast955@icloud.com 721 E 5TH STREET, SUITE B, Arlington WA

Passenger Details

PAX Type First Name Middle Name Last Name DOB Seat Meal
ADT Angus Underfoot 22-03-1979

Flight Details

DEPARTURE : SUN, 30 JUL 2023 ARRIVAL : MON, 31 JUL 2023

SEA BOS Aircraft :

321

, ,
Class: Economy

Departing At Arriving At
AA 9217 Baggage: 0 Pcs
21:10 05:23
Duration: 05:13
Terminial - Terminial - C

DEPARTURE : SUN, 06 AUG 2023 ARRIVAL : SUN, 06 AUG 2023

BOS ORD Aircraft :

738

, ,
Class: Economy

Departing At Arriving At
AA 2265 Baggage: 0 Pcs
05:41 07:37
Duration: 02:56
Terminial - B Terminial - 3

DEPARTURE : SUN, 06 AUG 2023 ARRIVAL : SUN, 06 AUG 2023

ORD SEA Aircraft :

738

, ,
Class: Economy

Departing At Arriving At
AA 2359 Baggage: 0 Pcs
08:20 10:52
Duration: 04:32
Terminial - 3 Terminial -

Fare and Charges Detail

Passenger Name Fare Taxes Fare+Taxs

MR Angus Underfoot 347.791 82.6 430.39

Total Amount USD 430.39

NOTES :
You are expected to have read and understood our terms & conditions at the time of making the booking online. Kindly be informed that all reservations made are non-changeable, non-
refundable & non-endorsable.

It is IMPORTANT that you check the below details carefully;

The names of all the passengers are identical to what appears on their respective Passports/Travel Documents

The itinerary details such as Date, Time, Airline & Stopovers are precisely what was agreed upon

Baggage Allowance: While most Airlines allow a minimum of one piece baggage allowance, some Airlines do not provide any allowance for baggage to

selected destinations and this will need to be purchased additionally. Please speak to one of our consultants for any assistance in this regard.

In a regrettable situation where the product confirmed or offered is no longer available, one of our consultants will be prompt to inform you accordingly and provide all suitable alternatives.
While incidents such as these are infrequent, this may be caused due to a technical snag or availability of all or some components of your booking being changed by the supplier.
It is your responsibility to ensure you have made all arrangements to obtain the relevant visa/s (if required) to travel to respective destination.
We strongly advise you to re-confirm your reservation 72 hours prior to departure with us to ensure all aspects of your holiday are scheduled to proceed as planned. Global Flight Catcher
will not be held responsible for inconvenience/losses caused due to not reconfirming your reservation.
Thank you once again for booking with Global Flight Catcher.
We value your custom and wish to assist you with your future travel requirements.

Have a safe and enjoyable journey.

Regards,
Customer Services Online Team
Toll-Free No.: +1 844 825 9321
sales@globalflightcatcher.com
h"ps://www.bbb.org/us/ny/elmhurst/profile/online-travel-agency/global-flight-catchers-0121-
87154777/customer-reviews
BBB Rating & Accreditation
FBBB rating
THIS BUSINESS IS NOT BBB ACCREDITED

Most Recent Customer Review

George K
1 star
12/04/2023
Stay away from this business. There scammers and when you call them out they play
phone games. Worst customer service

**********

Review fromDorothy K

1 star

11/27/2023

Really disappointed, as I purchased tickets almost a month ago. Fine print

instructs to inquire if e-ticket info isn't received. I didn't receive any further
information or communication. I sent email after a few days, inquiring about it. No
reply. Having had much business and multiple flights in the interim, I never
thought to pursue it again, but I realized today I had never heard back from them
and didn't remember receiving my ticket info. I called, and was happy someone
answered, although in a most unprofessional manner, just a "hello". No
identification of the company I am speaking to. Much to my surprise, the
transaction is off, and they were happy to note that I had not been billed for it. But
please PLEASE reply to my inquiries!! They sent a reply immediately after I
inquired about it, as a reply to my inquiry letter. After asking them what they
could do to make it right, they offered the same ticket for $400 more than the
original sale. So, I bought a ticket direct from the airline for ONLY $300 more! I
am disappointed that they never apologized, let alone taking a bit of a cut on a
ticket that would work for me. There are too many sketchy things about this
company. I don't trust them
Initial Complaint
10/14/2022
Complaint Type:
Problems with Product/Service
Status:
Unanswered
More info
I have purchased airline tickets from them using their website on June 08, 2022 . Since I
didn't receive electronic confirmation or electronic tickets I have contacted ***** to
confirm my flights scheduled from ********* to *** ******** on November 15 at ***** PM
and returning from *** to *********, ** on November 27 at **** PM. ***** Airlines couldn't
find me scheduled on the dates specified nor my tickets. I have realized that this is a
scammed travel agency. I have called today many times and put on hold or the phone
got disconnected after few seconds. Please help me to recover my money paid for the
flight tickets. The amount paid is $334.72 Thank you so much for your help with this
matter!**************** ************

********

Review fromDmitri S

1 star

06/28/2022

This travel agency does not provide updated information about airfare on its
website.As result, My reservation was not confirmed because the tickets were
sold out already for the price which I found on their website. When I asked about
an alternative option I was offered airfare which was 2x more expensive,
h"ps://www.trustpilot.com/review/globalflightcatchers.co.uk

Karen Bumby
2 reviews
GB

Aug 21, 2023

DO NOT USE THIS COMPANY UNDER ANY…

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. I PAID IN FULL

6 WEEKS AGO AND STILL HAVEN'T RECEIVED THE TICKETS. THEY ALL USE
FALSE ENGLISH NAMES AND EVERYONE LIES AND FOBS YOU OFF WHEN
YOU TRY SPEAK TO THEM. THE AIRLINE HAVE ADVISED THEY BOOK THE
TICKETS AND THEN CANCEL THEM STRAIGHT AWAY. AS SUCH THEY ARE
JUST BANKING CLIENTS MONEY AND NOT PAYING FOR THE TICKETS. I AM
NOW AWAITING A RESPONSE FROM THE CIVIL AVIATION AUTHORITY, ATOL
AND MY CARD PROVIDER TO SEE WHERE I GO FROM HERE.

Date of experience: August 21, 2023

Oct 27, 2023

I would not purchase from them

I would not purchase from them. They are a scam and have hidden fees and do
shady business. Terrible experience purchasing from them.

Date of experience: October 19, 2023

********
Guest
2 reviews
US
 Nov 16, 2023

Really disappointed

Really disappointed, as I purchased tickets almost a month ago. Fine print

instructs to inquire if e-ticket info isn't received. I didn't receive any further
information or communication. I sent email after a few days, inquiring about it. No
reply. Having had much business and multiple flights in the interim, I never
thought to pursue it again, but I realized today I had never heard back from them
and didn't remember receiving my ticket info. I called, and was happy someone
answered, although in a most unprofessional manner, just a "hello". No
identification of the company I am speaking to. Much to my surprise, the
transaction is off, and they were happy to note that I had not been billed for it. But
please PLEASE reply to my inquiries!! They sent a reply immediately after I
inquired about it, as a reply to my inquiry letter. After asking them what they could
do to make it right, they offered the same ticket for $400 more than the original
sale. So, I bought a ticket direct from the airline for ONLY $300 more! I am
disappointed that they never apologized, let alone taking a bit of a cut on a ticket
that would work for me. There are too many sketchy things about this company. I
don't trust them

Date of experience: November 16, 2023

********
MR M DOLPHIN
13 reviews
GB

Jan 23, 2023

DO NOT USE GLOBAL FLIGHT CATCHERS, THEY

DO NOT TELL THE TRUTH

Paid GLOBAL FLIGHT CATCHERS £3000+ on November 7th 2022. However,

although we booked for a flight on the 3rd January 2023 and we were assured
that the flight was on their list several times and on Singapore Airlines list, we
were told on 20th December that the airline had withdrawn the offer. We were
offered another flight with a different airline at nearly £1000 more, plus we would
have a day less in Adelaide and a 15 hour layover in Kuala Lumpur. Not at all
happy!! Eventually, we had the money refunded on 16th January 2023 (more than
two months later) after we contacted the Credit Card company.
NOT a very good situation, and definitely will not use them in future!!

Date of experience: November 07, 2022

*********
Hannah Noel
1 review
US

Mar 11, 2022

Verified

CHEAP TICKETS ARE CLICKBAIT

WORST EXPERIENCE OF MY LIFE. TICKETS ARE CLICKBAIT. Booked a flight

to only have them call me hours later saying I needed to call to confirm (even
though I got a confirmation email with the booked itinerary online) a new flight
because the tickets I bought didn’t actually exist. Also these new tickets they were
trying to force me to buy were HUNDREDS of dollars more expensive. They are a
scam do NOT listen to the fake reviews.

Date of experience: March 12, 2022

UsefulShare
Reply from Globalflightcatchers
Mar 14, 2022

You have booked from Globalflightcatcher.com & have given review on

Globalflightcatchers.co.uk, these are two different websites so we request you to
please remove your review & update on the correct domain.
PLAINTIFF NOTES: IT IS THE SAME DAMN COMPANY LOOK AT THE LOGO
https://www.sitejabber.com/reviews/flightcatchers.com

Reviews (22)

Sort by:RelevantNewest to OldestHelpfulRating

Relevant
Rating

5 stars 6
4 stars 0
3 stars 0
2 stars 0
1 star 16
Timeframe

All timePast weekPast monthPast 6 monthsPast year

All time
Other

Verified purchase
Verified site experience
Contains image or video
English only

Musaddaq A.
1 review

2 helpful votes
Money Grabbers, fraud.

January 20th, 2023

Do NOT USE THIS COMPANY. Paid £622 for a ticket from greece to islamabad and got told id get a
refund back excluding taxes of £30-£50 and received £32.50. Bad reviews for this fraud company.
Poor service, unprofessional money grabbing bastards. Team leaders are unprofessional and
unpleasant. Fraud company who gave incorrect information on 3 occasions, when asked to listen
into calls they refused. Definitely taking legal action.
Show more
• Comment
• Thank you
Helpful (2)
Aman D. – Flight Catchers Rep7/25/23
Dear Musaddaq A.,

Thank you for taking the time to leave us a review. Your feedback is very important to us and we
believe your issue has now been resolved.

Please do not hesitate to contact us if you require further assistance.

We look forward to being of service to you in the near future.

Customer Care Team

Show more

Sreenath K.
1 review

2 helpful votes
Very bad experience. Highly not recommend

March 12th, 2023

I am Sreenath, I am not even happy to give one star for flight catchers. Me and my family had a
worst experience with flight catchers while travelling from London to India. They have not informed
me that the connection flight was cancelled. We were stuck in Delhi airport for a day. We have to
book another flight to reach the destination. When I tried to contact the team they not even
apologised for their negligence. I lost my time and money. Will never book tickets with them again.
Show less
• Comment
• Thank you
Helpful (2)

Aman D. – Flight Catchers Rep7/25/23

Dear Sreenath K.,

Thank you for taking the time to leave us a review. Your feedback is very important to us and we
believe your issue has now been resolved.

Please do not hesitate to contact us if you require further assistance.

We look forward to being of service to you in the near future.

Customer Care Team

Show more
Billy L.
1 review

1 helpful vote
Scam company

September 7th, 2023

Proper scam company. DO NOT USE. They will say anything about your booking is wrong and then
charge you £200 - 300 to "correct" the information on your booking. And getting a refund takes 3-4
weeks minimum.
• Comment
• Thank you
Helpful (1)

Anila S.
1 review

1 helpful vote
Money eater

January 14th, 2023

I have been booking with them since 10 years now but had the worst experience ever rip off they eat
your money instead of refund i had to call 100 times to ask for my refund and wanted to forward the
dates in an emergency but not helpful at all they have eaten my hard earn money 650£ its a fraud
usually they should charge some percentage for cancellation but they charged me the whole ticket
and only refund me one ticket never ever book your tickets with them very very bad experience.
Anila Syed
Show less
• Comment
• Thank you
Helpful (1)

Aman D. – Flight Catchers Rep7/25/23

Dear Anila S.,

Thank you for taking the time to leave us a review. Your feedback is very important to us and we
believe your issue has now been resolved.

Please do not hesitate to contact us if you require further assistance.

We look forward to being of service to you in the near future.

Customer Care Team
Show more

Rob H.
1 review

2 helpful votes
The absolute WORST!

July 24th, 2023

Worst travel experience I've ever had. 1 star is 2 stars too many. Firstly, after booking the flight
online I was called shortly after by one of their sales team who mis-sold me baggage that I didn't
need. I claimed this money back after a 2 month dispute through my bank as their customer service
that followed was utterly useless. Then, to get the last laugh it seems, whilst I was on my holiday
they cancelled my return flight with a hideously vague email (picture attached), reimbursing it to
themselves. It took a 2 hour phone call to the airline whilst being 3000 miles from home to find this
out. Luckily I was with a family member that could afford the $633 it cost to get me home on the
same flight. I called them once I'd arrived back home to the same dismissive unhelpful reception I
had received previously. They knew who I was and what they had done. DO NOT USE THIS
COMPANY. If you've managed to have a decent experience with this bunch of criminals then you
are one of the very very lucky ones. BBC Watchdog next maybe?!
Show more

• Comment
• Thank you
Helpful (2)

Aman D. – Flight Catchers Rep7/25/23

Dear Rob H.,

Thank you for taking the time to leave us a review. Your feedback is important to us and in this
instance we are sorry that we have not delivered our usual high standards of service.

We would like to make this right for you. Please send us an email at
customercare@flightcatchers.com to discuss this further. We do hope you give us another
opportunity to provide a high level of service you would welcome.
Thank you, again, for taking the time to share a review with us.

Customer Care Team

Show less

Amr E.
1 review

1 helpful vote
Swindlers

July 13th, 2023

I booked a trip for my family to Egypt, and before leaving, I called them to confirm the reservation. I
was surprised that they wanted 60 pounds sterling to amend the data, knowing that I booked the
tickets 6 months before and paid in order to be able to travel, and after that, due to personal
circumstances, I lost the return trip and contacted them. I was surprised that they wanted me to pay
for new tickets, but I I went to the airline branch, paid a small fine, and was able to return to London
without dealing with them. The worst dealings and the worst mediator.
Show less
• Comment
• Thank you
Helpful (1)

Aman D. – Flight Catchers Rep7/25/23

Dear Amr E.,

Thank you for taking the time to leave us a review. Your feedback is important to us and in this
instance we are sorry that we have not delivered our usual high standards of service.

We would like to make this right for you. Please send us an email at
customercare@flightcatchers.com to discuss this further. We do hope you give us another
opportunity to provide a high level of service you would welcome.

Thank you, again, for taking the time to share a review with us.

Customer Care Team

Show more

Kemal Y.
1 review

0 helpful votes
!Pay AEanFon to Baggage
July 30th, 2023
Automatically set the baggage to 0 and they asked for another 115 - 185 pounds to add the baggage
It's a planned scheme they call almost immediately afterwards and there is no fully refund
cancellation option as well.
Products used:
Flight tickets
Show less
• Comment
• Thank you
Helpful (0)

Aman D. – Flight Catchers Rep8/2/23

Dear Kemal Y.,

Thank you for taking the time to leave us a review. Your feedback is very important to us and we
believe your issue has now been resolved.

Please do not hesitate to contact us if you require further assistance.

We look forward to being of service to you in the near future.

Customer Care Team

Show more

Hanni K.
1 review

0 helpful votes
Absolutely garbage company - PLEASE GO SOME WHERE ELSE

October 10th, 2023

Verified purchase
DO NOT listen to the positive reviews, they are most likely written by the team themselves. Paid
£285 for allocated seating and this was not provided. Did not inform us of a service change, charged
us £63 pound to change the date to the day before EVEN THOUGH THE AIRLINE SAID THIS
WOULD BE FREE.
Tip for consumers:
Very unhelpful staff.
Products used:
Scummy sales practices.
Show less
• Comment
• Thank you
Helpful (0)
jordan j.
1 review

1 helpful vote
AVOID AVOID

July 25th, 2023

I'd like to start this review by stating how disgusted i am with your service, from a £778 ticket i
received a total of £35 back.

When speaking on the phone your staff were extremely rude, disrespectful and less helpful than a
rubber nail.

I am 100% convinced that your company is a "cowboy agency" absolutely terrible customer service,
you rely on people having to change plans in order to make a profit which is absolutely disgusting.

I hope your company goes bust, i have read your reviews online and its not just me you are doing it
too, you are liars, scammers and cheats (this is my honest opinion), but your company will go down
the toilet, no matter how many fake 5 star reviews you leave yourself.

Everyone at your company should be extremely ashamed and embarrassed, it's saddening how you
treat your "valued customers" you're completely laughable.

I will tell every single person i know to avoid you, i will give you a terrible review on every single
review sight you are on, wether that be "flight catchers" or "polani travel"

I will make it my goal to deter as many people as i can from your disgusting low life company.

UPDATE

I fully admit that some of the points on my original review might have been a misunderstanding on
my part, therefore i have removed it, however when a individual rang me from paloni/ flight catchers
instead of fully explaining the situation and speaking to me in a respectful manner, he called me a
liar, and threatened to sue me, when I didn't understand a policy, he tried to belittle me by saying "
you clearly don't fly alot"

I would also like to mention I originally tried to cancel my flight due to work commitments, and they
didn't try anything at all to help, the money i would have had to pay wasn't worth my time. I have
been through other companies before and they have simply added an admin fee if i had to change
dates or cancel, this company did not do that, very rude.
Tip for consumers:
I’d like to start this review by stating how disgusted i am with your service, you got my name wrong
on my itinerary, you told me i’d have to pay an extra £550 pounds to change my flight date even
though the airline policy will issue a full refund up to 48 hours before the flight.
Then 24 hours before my flight you tell me my connection flight was cancelled with no alternative.
Leaving me unable to travel, from a £778 ticket i received a total of £35 as a refund, what a joke!!!!’
Products used:
Tickets for a flight
Service

Value

Shipping

Returns

Quality
Show more
• Comment
• Thank you
Helpful (1)

Aman D. – Flight Catchers Rep8/2/23

Dear Jordan J.,

Thank you for taking the time to leave us a review. Your feedback is important to us and in this
instance we are sorry that we have not delivered our usual high standards of service.

We would like to make this right for you. Please send us an email at
customercare@flightcatchers.com to discuss this further. We do hope you give us another
opportunity to provide a high level of service you would welcome.

Thank you, again, for taking the time to share a review with us.

Customer Care Team

Show more

Rooha G.
1 review

0 helpful votes
Frauds

November 21st, 2021

Avoid this company at all costs. Once they have taken your money, they don't know you. Rude
customer services who keep hanging up on you and not return your money.
 IN THE DISTRICT COURT
SMALL CLAIMS DIVISION
IN AND AROUND THE COUNTY OF SKAGIT
STATE OF WASHINGTON

CHRISTOPHER KING, J.D ) CASE NO _________________________

Plaintiff, ) JUDGE ____________________________

v. )

BOEING EMPLOYEES’ CREDIT UNION )

Defendants. )

PLAINTIFFS’ FIRST INTERROGATORIES TO DEFENDANT

INTERROGATORY #1:

State the number of provisional credits initially granted to Washington State customers on non-
commercial checking accounts for 2021;

b) 2022;

c) 2023 to date.

ANSWER:

INTERROGATORY #2:

State the number of reversals made for each year noted above.

ANSWER:

INTERROGATORY #3:

Identify all BECU employees who reviewed Plaintiff’s Appendix B and provide their titles.

ANSWER:

1
INTERROGATORY #4:

Identify all BECU employees who reviewed Plaintiff’s Appendix B and provide their titles.

ANSWER:

INTERROGATORY #5:

Provide a copy of all Washington State customer complaints regarding revocation of provisional
credit in 2023 to date, and;

b) 2022

c) 2021

d) 2020

e) 2019

ANSWER:

INTERROGATORY #6:

Identify by caption/case number any and all lawsuits regarding revocation of provisional credit in
2023 to date, and:

b) 2022

c) 2021

d) 2020

e) 2019

ANSWER:

2
I CERTIFY THAT THESE REQUESTS ARE SENT IN GOOD FAITH AND WITH THE INTENT TO
ESTABLISH EVIDENCE ADMISSIBLE AT TRIAL

Respectfully submitted,

Christopher King, JD
617.543.8085m

3
 IN THE DISTRICT COURT
SMALL CLAIMS DIVISION
IN AND AROUND THE COUNTY OF SKAGIT
STATE OF WASHINGTON

CHRISTOPHER KING, J.D ) CASE NO _________________________

Plaintiff, ) JUDGE ____________________________

v. )

BOEING EMPLOYEES’ CREDIT UNION )

Defendants. )

PLAINTIFFS’ FIRST DOCUMENT REQUESTS TO DEFENDANT

DOCUMENT REQUEST 1:

Provide a written or audio transcription of each and phone call between Plaintiff and Defendant
regarding this matter.

ANSWER:

DOCUMENT REQUEST 2:

Provide a copy of all internal procedures for provisional credits and factors that determine whether
they will be permanently granted or denied.

ANSWER:

DOCUMENT REQUEST 3:

Provide a copy of all internal procedures for provisional credits and factors that determine whether
they will be permanently granted or denied.

ANSWER:

1
DOCUMENT REQUEST 4:

Provide a copy of all notes made by persons who re

ANSWER:

I CERTIFY THAT THESE REQUESTS ARE SENT IN GOOD FAITH AND WITH THE INTENT TO
ESTABLISH EVIDENCE ADMISSIBLE AT TRIAL

Respectfully submitted,

Christopher King, JD
617.543.8085m