Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 6

BUSINESS TRAVEL POLICY

Owner Published Version


Finance and Accounting May 2023 1.0

PURPOSE
We have created this Business Travel Policy to support and guide individuals who must travel for business on behalf of
any Liberty Latin America company (collectively “LLA” or “we” or “our”). All people traveling for us on business
should read and become familiar with this Business Travel Policy and we expect all employees to follow this Policy for
all LLA business travel. In the event of any conflict between this Business Travel Policy and any LLA Policy (such as
the LLA Anti-Corruption Policy), the other LLA Policy shall control.

SCOPE
This Policy applies to all Directors, Officers and Employees of LLA that incur, authorize and/or approve travel and
entertainment expenditures in the conduct of our business.

This Policy equally applies to all other external parties including contractors that provide services to LLA and incur
travel expenses related to the provision of such services.

BOOKING AIRLINE, HOTEL AND OTHER TRAVEL NEEDS


We have chosen an excellent online booking tool, Concur, to help you in your business travel planning.

Requirement to Use Concur


Except for complex international travel outside of our markets or for emergency travel, you must book with Concur. If you
have complex international travel or emergency travel, you can use AMEX GBT if booking travel through Concur is not
possible. Please see the AMEX GBT Providers by Market attached to this Policy.

We will not reimburse for the cost of airline travel booked directly online or through any other service
other than Concur (or in rare cases, AMEX GBT).

Travel Request Approval Process


After booking your travel arrangements through Concur (or in rare cases, AMEX GBT), you must receive approval from
your line manager to complete the booking process. Since the time window for approval is short, line managers should
respond promptly to any travel approval requests received.

Using Concur
To log into Concur, go to the website www.concursolutions.com and select “Single Sign-In” to log on with your single
sign-on corporate credentials used to log on to our network systems. When you book airline travel through Concur, we
will pay for your airline tickets.

If you need assistance with Concur, here is the contact information:

Concur Online Booking Tool and Expense Support


Email: LLACWTravel@lla.com
Hours of Operation: Monday – Friday, 9:00 am EST - 3:00 pm EST

If you have any other travel-related questions, please contact your local travel support person or contact LLA:

LLA TRAVEL MANAGER – Stephanie Rodriguez


Email: srodriguez@lla.com
Telephone: +1 786.353.5001

Book Early to Save. To get the best and lowest-priced travel options, you should make every effort to book your trip as
early as possible. Airlines often offer discounts when you purchase a ticket early and you will get the best seating and
flight time options.

LIBERTY LATIN AMERICA BUSINESS TRAVEL POLICY | MAY 1


BUSINESS TRAVEL POLICY
AIR TRAVEL
We encourage you to always choose the lowest fare that allows you to arrive in time for your business meetings or other
business work provided from our partner airlines. That said, there are some restrictions on the class of travel you may book
depending on how long you will fly.

Total Flight Time Less Than Eight (8) Hours: you must book Economy Class.

Total Flight Time More Than Eight (8) Hours: you may book Business Class.

Calculating Total Flight Time


Flight time includes same-day total travel time, not including layovers in airports. Multiple stops that involve an overnight
stay between flights count as two separate flights on separate days. For example, travel from Denver to Bogota taking place
on the same day would qualify for Business Class, but travel from Denver to Panama City on Monday with overnight stay
and a Tuesday morning trip to Bogota would only qualify for Economy Class for both flights.

You should use the lowest logical applicable airfare within +/- two (2) hours of the desired flight time. If you do not
select the lowest logical applicable airfare, you will be asked to provide a reason. You should choose the most direct
route that still meets your business need, and you cannot use multiple stops or change the logical points of departure to
meet the minimum flight duration to qualify for Business Class.

You should use the same airline for roundtrip travel unless the lowest logical applicable airfare is less by traveling on
different airlines.

Other Considerations
Cancellations and Changes. You must prepare a new travel request if any of the following changes occur to an
approved travel request: (i) any one or combination of changes in cost that exceed $1,000; (ii) any change from one class
cabin to another (e.g., Economy Class to Business Class) that results in any increased cost to LLA; or
(iii) any change in the itinerary that results in any increased cost to LLA.

Frequent Flyer Benefits. You may keep any benefits received from “Frequent Flyer” or other airline loyalty programs.
You cannot, however, request more expensive or inconvenient travel plans just to earn more Frequent Flyer points or
benefits. If you choose to use Frequent Flyer points or miles to book travel or to book a higher class of travel than
allowed under this Policy, we will not reimburse you for those points or miles.

Reimbursable Airline Charges. We will reimburse you for the following charges, provided you submit a valid receipt for
each charge: (i) online check-in; (ii) airport check-in charges (if online check-in is not available); (iii) reasonable and
necessary checked baggage; (iv) excess baggage (overweight luggage) required for LLA business; (v) pre-assigned seating
for your flight class of service only; (vi) priority or special seating (e.g., Economy Plus) if pre-approved by your manager;
(vii) fare differential in the case of missed flight; (viii) airline meals if necessary; (ix) airline lounge day pass for a layover
over three (3) hours or for unforeseen special circumstances (such as cancellation or weather disruption during layover);
and (x) any vaccinations required for a business trip.

Non-Reimbursable Airlines Charges. We will not reimburse you for other ancillary airline charge such as priority
check-in or boarding, luggage, laptop or other equipment cases, or any personal items.

HOTEL ROOMS
Concur easily allows you to book your hotel accommodations at the same time you book your air travel. You must select a
standard room at one of our “Preferred Hotels”, as shown on the Concur system, or if a standard room at a Preferred Hotel
is unavailable, you may select a standard room in another hotel in the area with a rate comparable to the rate(s) for the
Preferred Hotels. Absent pre-approval from the ET member for your market or function, you cannot select Airbnb or Vrbo
for your accommodations and we will not reimburse any charges for Airbnb, Vrbo or similar accommodations without such
pre-approval.

Conferences and Seminars


If your travel is to attend a conference or seminar, you can book hotel accommodations (at the standard room rate) at the
hotel where the conference or seminar will take place either through the conference registration process or through
Concur. Before you book, always check with Concur as we often have negotiated rates at Preferred Hotels that can
match or are lower than conference rates.

LIBERTY LATIN AMERICA BUSINESS TRAVEL POLICY | MAY 2


BUSINESS TRAVEL POLICY
Other Considerations
Cancellations and Changes. Hotel cancellation deadlines vary widely between hotels, even within the same hotel
chain, and hotels measure the cancellation deadline by the hotel’s local time. If you must cancel, please do so through
Concur as quickly as possible following a change in travel plans. We will reimburse you for any cancellation penalties
you incur when you timely cancel a hotel stay due to legitimate travel changes such as a last-minute flight delay or
change, meeting cancellation or other unforeseen circumstances.

Frequent Traveller / Loyalty Programs. You may keep any benefits received from “Frequent Traveller” or other
loyalty programs. You cannot, however, request a higher cost hotel room to achieve higher Frequent Traveller or loyalty
program benefits. If you choose to use Frequent Traveller points or miles to book a hotel room or book a hotel room that
is more expensive than a standard hotel room, we will not reimburse you for those points.

Weekend Accommodations. Generally, we do not reimburse for weekend hotels stays unless business needs require
you to travel on a weekend or for more than one consecutive week. If you travel on a weekend or for more than a
consecutive week, we will reimburse for necessary weekend hotel stays.

Hotel Exercise Facilities. We will reimburse you for reasonable charges for the use of hotel exercise equipment or
facilities. We will not reimburse you for spa visits, massages, spa access and other similar charges not related to the use of
hotel exercise equipment or facilities.

Laundry Service. We will reimburse you for reasonable laundry expenses incurred when traveling on business for longer
than five (5) nights or in emergencies.

MEALS AND ENTERTAINMENT


Part of business travel includes reasonable meal and other incidental expenses. We ask all employees to use discretion
and chose meals or other incidentals that are reasonable and appropriate for the circumstances.

Your Meals. We will reimburse you for reasonable costs for meals (including alcohol or other drinks), bottled water
and other meal charges incurred during business travel.

Hospitality.
We will reimburse you for reasonable meal costs (including alcohol or other drinks) for attendees other than yourself when
there is a specific business purpose for meeting and for the attendance of the other guests during the meal.

Paying for Other LLA Employees. We will reimburse you for reasonable meals costs (including alcohol or other drinks)
with other LLA employees while traveling either as a time to discuss business, team build or other business purpose. The
highest ranked LLA employee in attendance should pay the bill and request reimbursement. We will not reimburse
expenses where the highest-ranking LLA employee does not pay the bill and instead has one of his or her direct reports pay
the bill, unless there is an exceptional circumstance.

GROUND TRAVEL
For ground travel, you should select the most economical mode of transportation considering the circumstances and safety
requirements. Above all, we ask that you chose the ground travel option that best ensures your safety.

Rideshare or Taxi Service. We encourage you to use Uber®, Lyft® and taxi services as a first option in most countries and
will reimburse you for the reasonable cost of using these services. If you have any questions about the relative safety of a
ride share service versus taxi service or other options, please contact someone in our offices in the location to which you
will travel or consult an online travel guide such as www.lonelyplanet.com.

Travel to and from your Home to the Airport. You should use a rideshare or taxi for transportation to and from the
airport if the cost of travel in the rideshare or taxi service to and from the airport is less than the combined personal
mileage and parking cost for the duration of the business trip.

Car Service. If using a rideshare or taxi is imprudent (such as a late-night arrival, traveling alone or in cities where such
services are unreliable or inadvisable), we will reimburse you for the reasonable costs for a car service to and from the
airport and your hotel or business location. If using a car service, you must first obtain

LIBERTY LATIN AMERICA BUSINESS TRAVEL POLICY | MAY 3


BUSINESS TRAVEL POLICY
the approval of your line manager. We will make exceptions, however, in which you receive approval after the trip for
situations involving personal safety.

Personal Vehicle and Parking. We will reimburse you for mileage for approved business use of your personal vehicle in
compliance with local law. We will also reimburse you for reasonable business-related parking fees and toll charges
incurred while using a personal vehicle for business purposes. We will not assume any liability for damages to your
vehicle while using your personal vehicle for business purposes. Also, we will not reimburse you for vehicle violations
(e.g., traffic or parking tickets) incurred while using a personal vehicle for business purposes.

Car Rental
We will reimburse you for actual and reasonable vehicle rental expenses for a midsize vehicle in those rare circumstances
where you determine that vehicle rental is the most effective and economical transportation available. When renting a
vehicle, you should inquire as to the refuelling options offered and select the least expensive option. Please do not select
the extra liability and/or collision coverage for vehicle rented in the United States. If you rent a vehicle outside the United
States, however, you should accept insurance coverage offered by the vehicle rental agency. You should book vehicle
rentals through Concur.

Public Transportation. We will reimburse you for reasonable costs incurred while using public transportation such as
city buses, trains, subways and ferries. For trains or ferries with multiple classes of service, we will reimburse you for
business class if necessary to do work while traveling.

TELEPHONE CALLS / INTERNET CHARGES


You should use your mobile device for all telephone usage while on business travel. We will reimburse you for reasonable hotel
internet charges.

GRATUITIES
We will reimburse you for reasonable gratuities paid for services rendered in amounts customary for the services
provided and consistent with the cultural standards for the area. We will not reimburse you for excessive
gratuities incurred during business travel.

VISAS AND PASSPORTS


If you travel for LLA business, we will reimburse you for reasonable expenses incurred for the issuance and renewal of
visas and passports, including the cost to replace a stolen or lost visa or passport. We reserve the right to refuse to
reimburse a traveller for lost or stolen passports or visas if you have had multiple lost or stolen passports or visas.

PERSONAL TRAVEL FOR EMPLOYEES BEFORE OR AFTER A BUSINESS TRIP


We will not reimburse you for any personal travel costs incurred during, before or after a business trip. If you want to
extend personal travel before or after a business trip, you must book airfare and associated hotel charges separately from
their business travel arrangements and must pay for any such charges personally.

That said, if you book personal airfare as part of a business trip and the result of booking such personal travel decreases the
cost of the total airfare by at least $1,000 from the cost of the airfare alone, we will pay for the full itinerary if you first
obtain pre-approval from your line manager. We will not reimburse any incremental costs (such as meals, baggage charges,
visas and other charges) incurred solely as the result of electing to add a personal trip.

REQUESTING REIMBURSEMENT
We will seek to provide employees with quick reimbursement for business-related expense, but we also expect employees
to timely submit their requests for reimbursement soon after each business trip. If feasible, please try to include as many
trips or expenses on a single submission.

Receipts Required. In order to receive reimbursement for any business expense over $50.00 USD, you must provide a
legitimate receipt from the business providing the service, goods, food or services for which you have requested
reimbursement. If you cannot locate or reproduce the receipt, you must indicate that you have lost the receipt and fill out a
lost receipt affidavit. We reserve the right to deny any request for reimbursement where a receipt is missing or lost or
where requests below the $50.00 USD limit appear excessive. In the case of requests for meals, alcohol or goods
reimbursement, you must also include a listing of the items purchased and guests or employees in attendance if applicable.

LIBERTY LATIN AMERICA BUSINESS TRAVEL POLICY | MAY 4


BUSINESS TRAVEL POLICY
Submit Requests for Reimbursement within 60 Days After Travel. We will not process any request for expense reimbursement
made more than 60 days after completion of the associated travel.

TRAVELER SAFETY
We will make every effort to ensure your safety while on business travel. That said, you should familiarize yourself with
your travel locations and you should take all precautions necessary to minimize potential risk.

If you are a U.S. citizen traveling outside the U.S., consult the U.S. State Department’s traveller information page to
learn about any warnings or other important information by visiting
https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/.

If you are a U.S. citizens traveling abroad, you should also register their presence in foreign countries (which will allow
the U.S. State Department to contact you in the case of an emergency) by visiting
https://step.state.gov/STEP/Pages/Common/Citizenship.aspx.

Lonely Planet also offers good information about many travel locations at no cost and is available by visiting
https://www.lonelyplanet.com/.

In the event of an emergency medical or other situation while traveling on business, you should
immediately contact your supervisor, our People team at +1 303.925.6000, and the AMEX Emergency
Service listed in the AMEX GBT Providers by Market attached to this Policy. We also have a global
travel insurance policy that may provide coverage for certain costs in emergency situations. Please
contact our insurance department at insurance@lla.com when you have an emergency, and our
insurance professionals will begin the claims process.

PRE-APPROVAL REQUIRED FOR TRAVEL TO CERTAIN COUNTRIES


If you book travel to any of the following countries, you must first notify our Compliance and Ethics team by sending an
email to ethics@lla.com at least 15 days prior to the travel date to the country:

Cuba
El Salvador
Honduras
Mexico
Nicaragua
Venezuela

(Also, any travel to any of the following countries outside of our operating region: Afghanistan, Algeria, Chad,
Iraq, Mali, Mauritania, Nigeria, North Sudan, Pakistan, Somalia, Syria or Yemen)

Liberty Latin America reserves the right to amend or cancel this Policy at any time.

LIBERTY LATIN AMERICA BUSINESS TRAVEL POLICY | MAY 5


LI
LAC American Express Global Business Travel Contact Information

Country US & LIBA PANAMA Trinidad & Tobago Chile Colombia Costa Rica El Salvador Guatemala Honduras CWP Panamá Puerto Rico República Dominicana
Agency Name Amex GBT Navarro's Travel Travel Security Amex GBT Terranova Terranova Clark Tours Terranova IMCB CONDADO TRAVEL Navarro's Travel
212-798-1622
After Hours Service #1 Online Navigation & Existing 2113-3451 or +506 4032 4200 800-2791-9437 or +506 4032
Only email llacwc@navtravel.com 56225606641 57 1 6284646 + 129# (506) 4032-4200 Option 2 502 5826 9407 (507) 833 7003 1-800-532-6899. Only email llacwc@navtravel.com
Telephone online bookings Option 2 4200 Option 2
#2 Traditional

lilac.travel@imcb.com
Us.biztravel@amexgbt.com
Reservation Email llacwc@navtravel.com grupoamex8@security.cl viajescorporativos@amexgbt.com.co lilac.viajes@terranova.co.cr lilac.viajes@terranova.co.cr info@clarktours.com.gt lilac.viajes@terranova.co.cr cwpanama@pa.hrgworldwide.com liberty@condadotravel.com llacwc@navtravel.com
us.vipbiztravel@amexgbt.com
columbus@pa.hrgworldwide.com

Hours of Operation (local


Monday - Friday 8:00am - 8:00pm Monday - Friday 8:00am-4.30pm Monday - Friday 9:00am - 7:00pm Monday - Friday 8:00am - 7:00pm Monday - Friday 8:00am - 5:30pm Monday - Friday 8:00am - 5:30pm Monday - Friday 9:00am - 7:00pm Monday - Friday 8:00am - 5:30pm Monday - Friday 8:00am - 5:00pm Monday - Friday 8:00am - 5:00pm Monday - Friday 8:00am-4.30pm
time)

Client Manager Denise Green SEENA SUPERVILLE Miguel Díaz Angela Carolina Granados Alejandra Monge Alejandra Monge Mark Rogers Alejandra Monge Dayanna Rojas Lori Benitez SEENA SUPERVILLE

angelacarolina.granados@amexg
Email Denise.Green@amexgbt.com seenas@NAVTRAVEL.COM miguel.diaz@security.cl alejandra.monge@terranova.co.cr alejandra.monge@terranova.co.cr mark.rogers@clarktours.com.gt alejandra.monge@terranova.co.cr d.rojas@imcb.com lbenitez@condadotravel.com seenas@NAVTRAVEL.COM
bt.com

Phone 610-223-3831 Cell 1-868 625 4324 EXT: 5003 (562) 29016799 (301) 7870086 (506) 4032-4266 (506) 4032-4266 502 24124720 (506) 4032-4266 (507) 833 7003 1-868 625 4324 EXT: 5003

Service Delivery Contact Bonita Cox – Team Coach SEENA SUPERVILLE Miguel Díaz Neida Contreras Mirna Saavedra Mirna Saavedra Mark Rogers Mirna Saavedra Kattia Zumbado Rosalyn Izquierdo SEENA SUPERVILLE

Email Bonita.Cox@amexgbt.com seenas@NAVTRAVEL.COM miguel.diaz@security.cl ncontreras@amexgbt.com.co mirna.saavedra@terranova.co.cr mirna.saavedra@terranova.co.cr mark.rogers@clarktours.com.gt mirna.saavedra@terranova.co.cr k.zumbado@imcb.com rizquierdo@condadotravel.com seenas@NAVTRAVEL.COM

Phone 212-798-1622 1-868 625 4324 EXT: 5003 (562) 29016799 314 3533063 (506) 4032-4223 (506) 4032-4223 502 24124720 (506) 4032-4223 (506) 4002 3895 1-868 625 4324 EXT: 5003
Anguilla CW
Antigua and Barbuda CW
Antigua Kelcom
Bahamas Telecoms Company
Barbados CW
Barbados Columbus
Bonaire UTS
British Virgin Islands CW
Cable and Wireless Cayman CW
COLUMBUS NETWORKS DE Cable & Wireless Panama
Communications Liberty Curacao Columbus COSTA RICA S.R.L. COLUMBUS NETWORKS DE Liberty Cablevision of PR
Global Services Curacao UTS COLUMBUS NTWORKS DE CABLETICA, S.A. Columbus Networks El Salvador, Columbus Networks de COLUMBUS NETWORKS DE PANAMA, S. DE R.L. Columbus Networks Dominicana,
Customer Legal Entities Dominica CW VTR COMUNICACIONES SPA
LiLAC Communications Inc COLOMBIA LTDA LIBERTY S.A. de C.V. Guatemala Limitada HONDURAS S DE RL Lazus Panamá, S.A. Liberty Mobile PR Inc. S.A.
Dominican Republic CWN
Columbus Networks USA Inc TELECOMUNICACIONES DE Telecomunicaciones Corporativas Liberty Mobile USVI Inc
Grenada Columbus Grenada
LIBA Panama division CW COSTA RICA, LY, S.A Panamenas
Jamaica Columbus
Jamaica CW
Montserrat CW
St Kitts CW
St Lucia Columbus
St Lucia CW

Online Tool Concur Direct Concur Direct Concur Direct Concur Direct Concur Direct Concur Direct Concur Direct Concur Direct Concur Direct Concur Direct Concur Direct

LLA Concur Expense Administration V2

You might also like