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Respond 8.2 High CPU Usage - Release Notes
Respond 8.2 High CPU Usage - Release Notes
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Release Notes
8.2 Patch
CONTENTS
Introduction.............................................................................................................................................................1
Target environment................................................................................................................................................1
Bug addressed in 8.2.0 Patch...............................................................................................................................1
Customer Responsibilities....................................................................................................................................1
Deployment.............................................................................................................................................................2
Scope..................................................................................................................................................2
Assemblies.........................................................................................................................................2
Web Application Deployment................................................................................................................................3
Steps to deploy the Patch................................................................................................................................... 3
Web Application Deployment Rollback................................................................................................................3
To roll back the Patch once it has been deployed follow these steps.................................................................3
Introduction
This document describes the installation procedures, addresses the possible issue, and helps further in finding
out the root cause of the issue noticed in NBS Environment on Respond 8.2.0.
Target environment
This Patch is for
Respond Web Application
Bug Description
Database CPU Usage reaches 100% while searching for the Case.
Changes
414710 A change is made to reduce the number of loads to the database, by efficiently
loading filters under entity defaults.
Adding additional logs to find the root cause of the issue noticed.
Customer Responsibilities
This patch has been released for use by Respond Product Management and has been subject to Quality
Assurance by the Respond Engineering function through the Aptean Quality Assurance process. The customer
should ensure that they take appropriate measures to test the patch.
The customer takes responsibility for
• Verifying that the patch resolves their issue and is appropriate for deployment in their environment and
for use with their configuration.
• Deployment of the patch.
• Continued live usage and acceptance.
Aptean accepts no responsibility for the loss of data from the incorrect application of this patch.
Deployment
Scope
TARGET APPLICABLE ROLLOUT OPTIONS
Assemblies
ASSEMBLY NAME OLD VERSION NEW VERSION
No. Task
Replace the above files with the files provided. Make sure to keep a backup of the original
4
files in the backup folder created.
Note: Share the logs created in the path specified in Web Config to Aptean via share point (which will be
communicated from Aptean Support). Once logs are shared its recommended to delete them.
No. Task
From the backup C:\Backup\Respond\Website folder copy the files back to the respective
2
locations.