PRE-CUTOVER ACTIVITIES

Run HPSM report per Hotel & Distribute (Open tickets) November 29 Ahmed/Max Complete
Send Communications to support teams related to open November 29 Max Complete
tickets
Run list of approvers to be reviewed for accuracy December 1 Joel Complete
Go/No Go decision December 2 All Complete
Test production access & scenarios December 2 All Ongoing
Advise all IT Managers to test access to Production December 2 Max Complete
Start entering voice calls in Service Now January 1 ITC Complete
Go/No Go decision on Change Management January 4 All Complete
Send communication to GM’s / FC – Update January 4 Max
Send communication to Cutover approach to IT January 4 Max Complete
Managers, all support teams

CUTOVER ACTIVITIES
Disable links from portal to HPSM (12:01AM) January 9 Ahmed/Radu
Close all HPSM Tickets prior to January 1 January 9 Ahmed/ITC
Point Courion interface to Service Now January 9 Veena/Joel
Manually migrate selective open tickets to SNOW January 9 Ahmed/ITC
Change HelpDesk portal to new page (8:00 AM) January 9 Ahmed / Radu
Test New portal page January 9 Ahmed/Max
Send Live Announcement January 10 Max
POST CUTOVER ACTIVITIES
Daily status meeting January 9 - 15 FRS/ITC/Joel
Ticket migration HPSM –to SNOW (Jan 1 – 10) January 11 - 31 Ahmed/ITC
Feedback - NCA IT Manager Meeting TBD SD Team
Activity report (Cases Opened in SNOW) January 31 ITC
Workshop - Reporting January 12 Joel / Ahmed
Workshop - Dashboard January 12 Joel / Ahmed
Feedback – NCA IT Manager Meeting January SD Team
Qualitative Survey (GM/ITM/DOF) January Sara
Qualitative Survey (Colleague Hotel & COR– Selective) January Sara

Updated by MA on January 4, 2022