Philips Healthcare

FIELD CHANGE ORDER Service

Issued by : Ultrasound // Fareed Faghih FCO Ref. No. : FCO79500399
Supersedes : FCO79500359 Date : December 2016
Publication No. : 246976 Revision : Rev. A

ClearVue
550
TITLE: CLEARVUE 550 UPDATE 3.2

DOCUMENT HISTORY:
Revision Revision Date Created/changed by Description
Rev. A December 2016 Fareed Faghih Original version

APPLIES TO:
Geography: Worldwide
Traceable Item Identification (12NC): 989605409201 With
453561805281 (3.0.0)
453561826101 (3.0.1)
453561836661 (3.1)

Range of Serial Numbers (if applicable): N/A

Physical Sub, Main Block(s) and System Main Block: PB016160
Code(s) identification where the affected item Sub Block: PB016159
could be present: System Code: 795094

Any other type of system identification number ClearVue 550

used by the BG/BU:

Continued on next page

FCO79500399 CSIP Level 1 (16.0) Page 1

ATTENTION: THIS PAGE CONTAINS COPYRIGHTED MATERIALS THAT ARE CONFIDENTIAL AND/OR PROPRIETARY.
ANY RELEASE OR DISTRIBUTION OF THIS MATERIAL, WITHOUT PERMISSION, IS A VIOLATION OF LAW.
Copyright© 2016 Koninklijke Philips Electronics N.V. All Rights Reserved.
REMOTE SOFTWARE INSTALLATION:

Is this a software “ONLY” FCO: Yes

Can the software be installed on the equipment remotely: No

OPPORTUNITIES FOR FCO IMPLEMENTATION EFFICIENCY:

Install on the next service call.

SUPERSEDE INFORMATION:
FCO79500359

LIST OF PAGES & DRAWINGS:

FCO79500399 1…4 (16.0)
ANR (16.0)

INTRODUCTION:
Symptom : Software Defects and Support for New Transducers

Cause : Software Quality Issues

Remedy : Install new software that includes the following:

• Adds support for new C5-2 Transducer, 453561831913.
• Adds graphic drivers to support WinPE 5.1 for system installations and
updates. CR0082484
• Adds a UI control to the Tools & Results setups page to enable or disable
the launching of a generic angle tool when the user presses the Measure
key. PD27581
• Updates the system software to ensure that the service option file used by
iSPI is regenerated if it is corrupted, which can occur during an abnormal
system shutdown. CR0084323
• Corrects errors that occur when importing backed-up DICOM presets from
another ClearVue system or from external media. PD27198
• Corrects errors in dual imaging that allowed users to measure an area of
one image that was paired with an image which had a different scale.
PD27220
• Corrects the GA(BPD) values for the Verburg obstetric references. PD27350
• Corrects the system software to display ECG trace for adult echo presets
and eliminates error messages about the ECG module not responding.
PD27462
• Corrects errors in the DICOM mapping file that caused measurements to be
exported incorrectly. PD27663
• Corrects the Orientation parameter to allow printing from Review on
localized systems. PD28145

MANPOWER / TIME TO COMPLETE:

1.5 hours for 1 engineers.

Continued on next page

Page 2 CSIP Level 1 (16.0) FCO79500399

ATTENTION: THIS PAGE CONTAINS COPYRIGHTED MATERIALS THAT ARE CONFIDENTIAL AND/OR PROPRIETARY.
ANY RELEASE OR DISTRIBUTION OF THIS MATERIAL, WITHOUT PERMISSION, IS A VIOLATION OF LAW.
Copyright© 2016 Koninklijke Philips Electronics N.V. All Rights Reserved.
APPLICATION TRAINING REQUIREMENTS:
Application training required: No
Manpower requirements: N/A

COMPLIANCE TESTING:
Compliance Testing: No
Manpower requirements: N/A

TOOLS & TEST EQUIPMENT:

Tools Tool Code / 12NC
Standard tool kit TC129

MODIFICATION KIT / PARTS REQUIRED:

Non traceable items
Item 12nc Description
453561891231 3.2, SW, ClearVue 550, Application
453561839781 FII, 3.X SW Install, ClearVue

Non-serialized trace items:

System FCO Document Outbound Item Inbound Item Parent Material Software Release Software Patch Level
code Number Description
(NA when hardware) (NA when hardware)
Trace items (OI’s) that must be installed/exchanged/removed (MP1 OI-Table)
795094 FCO79500399 453561826101 453561891231 PB016159 3.2, SW, ClearVue 550
795094 FCO79500399 453561805281 453561891231 PB016159 3.2, SW, ClearVue 550
795094 FCO79500399 453561836661 453561891231 PB016159 3.2, SW, ClearVue 550

Trace items (OI’s) that may be installed/exchanged/removed (MP1 FCO-BOM)

Serialized trace items: (MP1 FCO-BOM)

System code FCO Document Outbound Item Inbound Item Parent Material Number

Ordering Info: Order the indicated materials/kit according standard local service logistic procedures.

INSTALLED BASE REGISTRATION:

This FCO has impact on the installed base registration.
Make sure your local installed base registration is or gets updated with the 12NC numbers (and/or serial
numbers) as stated in the trace item tables under “FCO Kit content”.

Continued on next page

FCO79500399 CSIP Level 1 (16.0) Page 3

ATTENTION: THIS PAGE CONTAINS COPYRIGHTED MATERIALS THAT ARE CONFIDENTIAL AND/OR PROPRIETARY.
ANY RELEASE OR DISTRIBUTION OF THIS MATERIAL, WITHOUT PERMISSION, IS A VIOLATION OF LAW.
Copyright© 2016 Koninklijke Philips Electronics N.V. All Rights Reserved.
INSTALLED BASE REGISTRATION – FSE NOTE:
This FCO has impact on the installed base registration so make sure you update your local installed base
registration.

PARTS DISPOSAL:
N/A

DOCUMENTATION:
N/A

ACTION NOTIFICATION REPORT:

If required, fill out the attached ANR (Action Notification Report) and send it to your local GS&S Key Market /
Country Customer Services or FCO manager.

NOTE

In case the next page is empty, this is done intentionally.

Reason is that the "ANR page" must be available on an odd page.

________________

CSIP Level 1:
This document and the information contained in it is strictly reserved for current Philips Healthcare (“Philips”) personnel, Philips licensed representatives and Philips customers who
have purchased a valid service agreement for use by the customer’s designated in-house service employee on equipment located at the customer’s designated site. Use of this
document by unauthorized persons is strictly prohibited. This document must be returned to Philips when the user is no longer licensed and in any event upon Philips’ first written
request.

Proprietary Notice:
This document and the information contained in it is proprietary and confidential information of Philips Healthcare ("Philips") and may not be reproduced, copied in whole or in part,
adapted, modified, disclosed to others, or disseminated without the prior written permission of the Philips Legal Department. Use of this document and the information contained in it
is strictly reserved for current Philips personnel and Philips customers who have a current and valid license from Philips for use by the customer’s designated in-house service
employee on equipment located at the customer’s designated site. Use of this document by unauthorized persons is strictly prohibited. Report violation of these requirements to the
Philips Legal Department. This document must be returned to Philips when the user is no longer licensed and in any event upon Philips’ first written request.

Warranty Disclaimer:
Philips provides this DOCUMENT without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose.

Limitations of Liability:
Philips has taken care to ensure the accuracy of this document. However, Philips assumes no liability for errors or omissions and reserves the right to make changes without further
notice to any products herein to improve reliability, function, or design. Philips may make improvements or changes in the product(s) or program(s) described in this document at
any time.

Page 4 CSIP Level 1 (16.0) FCO79500399

ATTENTION: THIS PAGE CONTAINS COPYRIGHTED MATERIALS THAT ARE CONFIDENTIAL AND/OR PROPRIETARY.
ANY RELEASE OR DISTRIBUTION OF THIS MATERIAL, WITHOUT PERMISSION, IS A VIOLATION OF LAW.
Copyright© 2016 Koninklijke Philips Electronics N.V. All Rights Reserved.
FCO ACTION NOTIFICATION REPORT (ANR form)
For Key Market use only; do not return to BU/BL.
TITLE: ClearVue 550 Update 3.2

CLASSIFICATION: Service Recommendation FCO REF. NO.: 79500399

APPLIES TO: copy text from “Applies to”; either Traceable item identification (12NC) or other identification.

HOSPITAL / ADDRESS:

LOCATION / FW SITE NO.: SALES ORDER NO. / OA NO.:

PRODUCT NUMBER:

UNIT SERIAL NUMBER:

ACTION ON THIS UNIT WAS: (select one) JOB NO. / SERVICE INCIDENT NO.:

Completed per instruction on

DATE
Completed by the factory prior to delivery

Not completed as this unit is not affected per instruction because: (state reason)

Not completed because: . . . . . . . . . . . . .

Required parts & instructions are received by the customer

Not completed because customer refuses to install FCO: (state reason)

CUSTOMER ACKNOWLEDGEMENT (Required for MANDATORY ACTIONS only).

The REASON and PURPOSE of this modification has been explained to me.

CUSTOMER NAME (PLEASE PRINT) TITLE

CUSTOMER SIGNATURE DATE

BRANCH SERVICE UNIT /

REGION / SERVICE AREA NO.:
DEALER:

SIGNATURE CUSTOMER SERVICES ENGINEER DATE

SIGNATURE CUSTOMER SERVICES MANAGER MAIL TO: Country Customer Services manager

FCO79500399 CSIP Level 1 (16.0) ANR

ATTENTION: THIS PAGE CONTAINS COPYRIGHTED MATERIALS THAT ARE CONFIDENTIAL AND/OR PROPRIETARY.
ANY RELEASE OR DISTRIBUTION OF THIS MATERIAL, WITHOUT PERMISSION, IS A VIOLATION OF LAW.
Copyright© 2016 Koninklijke Philips Electronics N.V. All Rights Reserved.