Ticket Report-12.09.2023 11-21 - CR List

TicketId IssueTypeName IssueSubTypeName
48460 C+ CR -> Approve by L2 MM Change Request
48472 C+ CR -> Approve by L2 PA Change Request
48920 C+ CR -> Approve by L2 ANC Change Request
49704 C+ CR -> Approve by L2 PM Change Request





















CreatePersonnelName Module SubModule
System/Parameter
Mohd Nasyriq Bin Mohamad Hatim MM Setup
Setup/Setting
System/Parameter
Liew Sook Kuan PA Setup
Setup/Setting
Sunita Diwakar Naidu
System/Parameter
Steven Lim Chuen Teng PA Setup
Setup/Setting
Norlaily Binti Othman
ANIS DAYANA BINTI RUSLI Reports (Monitor) New Request
Norzahira Binti Mohd Zaki

Norzahira Binti Mohd Zaki
Wong Wai Peng Reports (Monitor) New Request
Mohd 'Azizuljabar Bin

CPOE/Inv
AhmadOrder/Referral/Add Service Entry-MY
Teeba A/P Ganeson
Ava Wong Suik Hae Reports (Monitor) New Request
Yung Wei Aun Reports (Monitor) New Request
System/Parameter
Lim Siew Kee PA Setup
Setup/Setting
Fatin Kamaliah Kamarulzaman

Syarifah Nadiah Syed Roslan
Leong Mun Yee Pharmacy-MY
IMAGING COUNTER 3 (LEVEL 1) RIS-MY
System/Parameter
Wong Wai Peng Pre-Accounting
Setup/Setting
Hairil Tahir
Leong Mun Yee Pharmacy-MY
Muhammad Fariduddin Wajdi Bin Mohd DusukiRehab-MY
System/Parameter
Setup/Setting
Yung Wei Aun

Norhaslinda Binti Haron
Chew Hui Teng
Chew Hui Teng

System/Parameter
Chew Hui Teng PA Setup
Setup/Setting
Fong Si Wei
Ooi Soong Sim
System/Parameter
Nur Iylia Afiqah Binti Mohd Hakimi PA Setup
Setup/Setting
Hairil Tahir
Dr. Chow Weng Fei
System/Parameter
Wong Wai Peng PA Setup
Setup/Setting
Muhammad Hafidz Bin. Kamaron
Albee Lim Bee CPOE/Inv

Hooi Order/Referral/Add Service Entry-MY
Integration
Revathi Nagaretnam Medical Report-MY Integration
Albee Lim Bee Hooi
System/Parameter
Setup/Setting
Low Shiah Hao Warehouse Mgmt - Receipt/ Return
Albee Lim Bee Hooi
System/Parameter
Theng Kai Tian PA Setup
Setup/Setting
Norhaslinda Binti Haron Reports (Monitor) New Request

Iman Kauthsar Binti Abdul Mutalib
System/Parameter
Emilyn Seet Pei Wah PA Setup
Setup/Setting
System/Parameter
Miraç Sarı LIS-MY
Setup/Setting
Yeap Mei Ching
System/Parameter
SHANTI A/P SUBRAMANIAM PA Setup
Setup/Setting
System/Parameter
LOH YEE JING PA Setup
Setup/Setting
Mohd Hasnul Ezuan B Mohd Baker
Wendy Wong Yung Wei
System/Parameter
Fuziah Bte Kemat PA Setup
Setup/Setting
Nurul Hilma Binti Zainuddin RIS-MY Integration

Richard Hua Teng Chuan LIS-MY
Yeap Mei Ching
System/Parameter
Setup/Setting
Wong Wai Peng
Fatin Kamaliah Kamarulzaman RIS-MY Integration

System/Parameter
Lean Wai Sang PA Setup
Setup/Setting
Teeba A/P Ganeson
System/Parameter
Jennie Yap Pei Pei PA Setup
Setup/Setting
System/Parameter
Nur Amalina Huda Ishak PA Setup
Setup/Setting
Dayangku Masmaryam Binti Abdul Aziz
Norlaily Binti Othman

Revathi Nagaretnam
System/Parameter
Nur Atikah Binti Mohd Ali PA Setup
Setup/Setting
System/Parameter
Norhaslinda Binti Haron Medical Report-MY
Setup/Setting
System/Parameter
Lim Eu Li Janice
CPOE/Inv Order/Referral/Add Service Entry-MY
Setup/Setting
System/Parameter
Setup/Setting
Fatin Kamaliah Kamarulzaman

Yung Wei Aun
Mohd Yusri Bin Mohd Jainury RIS-MY Integration
Dr Teo Hui Yang

Approvers ApproveProcess StatusName SubStatusName
Yong Yit Siew APPROVED In Progress Reverted to L1/L2/L3
Yong Yit Siew APPROVED Close Resolved
Mohd Zaki Fahmi Bin Mohd Azmi, APPROVED Close Resolved
Hairil Tahir APPROVED In Progress Reverted to L1/L2/L3
Hairil Tahir APPROVED Close Resolved

Hairil Tahir APPROVED In Progress Ready for Prod.
Mohd Zaki Fahmi Bin Mohd Azmi, APPROVED Close Cancel

Hairil Tahir APPROVED On ATE Waiting Approval
Yong Yit Siew APPROVED In Progress Accepted by L1/L2/L3
Yong Yit Siew CONTINIUE Close Resolved
Hairil Tahir APPROVED Close Cancel

Hairil Tahir DENIED In Progress Accepted by L1/L2/L3
Mohd Zaki Fahmi Bin Mohd Azmi, APPROVED In Progress Deployed to Prod

Hairil Tahir APPROVED In Progress Ready for UAT

Hairil Tahir APPROVED In Progress Accepted by L1/L2/L3
Yong Yit Siew CONTINIUE Pending

Yong Yit Siew APPROVED In Progress Reverted to L1/L2/L3
Mohd Zaki Fahmi Bin Mohd Azmi, APPROVED In Progress Accepted by L1/L2/L3

Mohd Zaki Fahmi Bin Mohd Azmi, DENIED Close Cancel

Yong Yit Siew APPROVED In Progress Ready for UAT


Hairil Tahir CONTINIUE Pending

Yong Yit Siew APPROVED In Progress Ready for UAT
Yong Yit Siew DENIED Close Resolved
Yong Yit Siew APPROVED Close Cancel
Yong Yit Siew DENIED Pending
Hairil Tahir APPROVED In Progress Reverted to L1/L2/L3

Yong Yit Siew APPROVED Pending

Yong Yit Siew DENIED In Progress Accepted by L1/L2/L3


Mohd Zaki Fahmi Bin Mohd Azmi, APPROVED Pending


Mohd Zaki Fahmi Bin Mohd Azmi, NONE Pending
Hairil Tahir NONE Pending

Yong Yit Siew DENIED Pending
Mohd Zaki Fahmi Bin Mohd Azmi, APPROVED In Progress Ready for UAT
Mohd Zaki Fahmi Bin Mohd Azmi, CONTINIUE Pending

Description
Priority CloseReason BranchName
Stock write off request was rejected
Medium but the transaction still posted to trial Pantai Hospital Manjung
balance. Detail as attached.
Please add Cashier Name in the
Transaction Reference in C Plus Gleneagles Kuala Lumpur
posting. Refer attached for details.
There is a request from our
consultants,
that the Pharmacy prescription should
have a date to know until which date
the prescribed medication will last.
For example if today 12/01/23
medication is prescribed for 1 month; Pantai Hospital Ipoh
then the medication will last until 10th
of Feb, 30 days.
So next appt should be on or before
10th so patient is not short of the
medication.
We would like to request for the date
In current
until whichset up, all theprescribed
medication collection will
High inclusive non-cash
last to appear with patient
the prescription, so Malaysia Corporate Office
(corporate/insurance)
there is no lapse in thewill be recorded
continuity of
under deposit received account before
CITIZEN
For New Registration (Regular),
Newborn and Quick Registration
ID Types
- MyKad
High - MyKid Malaysia Corporate Office
- MyTentera
- MyPR
- MyKAS
- Birth Certificate
If ID Number is 12 digit numbers,

calculate
Dear the date of birth from first six
connections,
digits
I would like to request to enhance C+
monitor report no.413 (Patient Visit
with Bill Size) by adding one more
Medium column for patient full address. Pantai Hospital Sungai Petani
Thank you in advance.
To Create New Reference for IP, DC,

ED & OP to facilitate Golden Years
Program data entry and analysis.
Low Refer attachment Pantai Hospital Ipoh
Previously already inform PM team.

PHI To add additional patient type -
Write Off.
High Refer attachment Pantai Hospital Ipoh
We would like to request a

consolidated SOA for 15 hospitals.
Sample of report as per attached,
Due to the report is not able to build

in the Monitor, we would request the
report to be built in the Pre-
accounting module under Account
Balance Management.
Additional requirement as below:-
1. The feature is only accessible by

MOD Credit Control only. Individual
hospital is blocked from accessing this
feature. The authorized user name as Malaysia Corporate Office
below: -
i. Wong Wai Peng
( waipeng.wong@ihhhealthcare.com )
ii. Catherine
(catherine.kok@ihhhealthcare.com)
iii. Mohd Redha
(redha.tifla@ihhhealthcare.com)
2. Please amend the column G ( aged

bucket ) in the report to the following
format :-
There was previously a request to

deactivate the pregnancy indicators
for the lab. Please use this CR to
enable the back pregnancy and fasting
indicators when ordering labs at C+.
Medium Refer to the attached example for theReject - Refer to Comments
Premier Integrated Labs
Imaging order screen and replicate it
on the Lab order screen.
Refer IT@Site-19163,
User management audit trail - PASS
This CR is created for password audit

log
as requested by Hairil
Step to replicate (test in UAT):

1. Login in c+ by own id. (e.g.
kokseng.lim)
2. Go to User setting
3. Click change Password.
High 4. Changed the password and you can Malaysia Corporate Office
see the DML_USER & DML_DATE in
SNAP.T_USER is not updated, please
check this, thanks!
Please assist to check on this.
Need report to show available deposit

versus outstanding amount by MRN
for self-pay patient. Current monitor
report only for corporate client but
High none for self-pay, there is not report Gleneagles Kuala Lumpur
to indicate deposit available not offset
by end user.
Request assist to schedule auto

Low sending attached SQL report to Pantai Hospital Penang
Finance personnel.
Please assist to create card type AMEX
EASY PAYMENT-6 MONTHS required
High by PHKL as per IT Requisition attached. Malaysia Corporate Office
Request to prompt 'Consultant

Unavailable Today, please notify
patient' during registration check-in
Medium when doctor's appointment is blocked Duplicate Ticket Gleneagles Medini
for the day.
Request to have MYKAD Verification
to eliminate duplicate MRN been
created in CPLUS.
As per previous Fisicien we did have

this function which help users to
shorten time for registration especially
Medium for existing patient that cant Gleneagles Kuala Lumpur
remember the MRN number and can
prevent from user to create double
MRN. Refer below explanation.
Request to add user location for

admitted by in report 326 - Patient
Admission via Mykad for Management Gleneagles Kuala Lumpur
Analysis purpose.
Referring to 26757, as per Mehmet

new CR without approval needed is to
be raised for fixing this issue.
Expected logic:
1) Any CN done to a particular item, it
should reflect in Medication history
and Drug Return on the return qty and
username
Medium 2) History of drug return should Reject - Refer to Comments
Malaysia Corporate Office
display username and details as well.
Please find attached screenshot
Request to have delete function after

Medium upload consent in C+ Reject - Refer to Comments
Pantai Hospital Batu Pahat
In reference to tikcet no. : IT@Site-
27131,
please assist to include below two

information into the excel report
when the user export the data to
report:-
Medium Malaysia Corporate Office
1. Bill sent date
2. Notice of claim number.
Referring to IT@Site-19060, 2
requirements was missing and not
Very High deliver. Please refer below for details Malaysia Corporate Office
requirments
Referring to 24433, as per

recommended to create CR to fix
Medium equivalent function as per required in
Reject - Refer to Comments
BRS.
Dear Reva,
For your information, we had received

complaints from the consultant
regarding the process/step on creating
rehab referral in C+ screen, one of the
feedback from consultant was the
referral through C+ is too complicated.
In order to overcome this issues we
had agreed to do some changes in
rehab referral screen which more user
friendly and practical to the
consultants need. You may refer some
of the complaints from consultant in
the attachment as for your reference.
Based on our discussion today, below

Reject - Refer to Comments
Premier Integrated Labs
is the changes that what we had
agreed to do in our rehab referral
screen.
Profiles : Hide this field

Rehabilitation Service : Set as non-
mandatory, consultant will have
option either to select rehab service
from dropdown or leave it blank
Reasons of Referral : Remove
dropdown and remain free text for
this field
By doing this changes, we hope that it

could facilitate and encourage
consultants to do rehab referral
through C+. Thank you
Request to add Card type CIMB-
High DUITNOW Malaysia Corporate Office
To schedule weekly QS First report.
- PHP - C - QSF - IP and DC Pantai Hospital Penang
- PHP - C - QSF - OP and ED
System Admin | PM setting | Room
definition
Whenever a room need to amend on

room type, there a reason to change
prompt. The reason request to change
and whenever the change done on
room type, there is no audit trail of
Medium the overwritten. We need to see on Pantai Hospital Kuala Lumpur
the previous setup where it could
being asked by auditor on previous
history of room type amendment.
Package [CR]
A) We are having issues with existing
package price revision where hospital
wants to embed new services/remove
existing services from the package
content.
i. Currently we could not load in
advance, or when we do, users
experience errors on the ground when
trying to close an existing bill.
ii. To overcome this, we request for Malaysia Corporate Office
a CR to allow setting of start and
expiry date of package content list.
Any other suggestion/proposal to
overcome the current limitation is
welcomed.
Package [CR]
A) We are having issues with existing
package price revision where hospital
wants to embed new services/remove
existing services from the package
content.
B) We also face difficulties with the
loading as we are required to setup
one item at a time.
i. We request for a CR for a mass Malaysia Corporate Office
loading file to help us mass create
packages and it’s package content list.
Existing code, same price, different
start date [Incident]
1. There are some hospitals which
send us the charge request form to
review existing charge code’s prices
and would like to keep their current
price instead of updating due to
certain circumstances (i.e. competitive
pricing).
2. Currently, in the circumstance
whereby the loading template prices
of an existing code are the same as in
the system, system overrides an
existing code’s previous start date
with the new effective date.
3. As we commonly load prices in
High advance, this results in an inability to Malaysia Corporate Office
charge existing codes because prices
become RM0.00 seeing that the new
start date is in the future.
4. For existing code of same price
between the loading template and
system setup, we request that the
existing start date be kept for both
price history and price information.
5. In regard to notification, please
advise what can be done, i.e. if there is
a notification or not, and whether the
setup will remain static when we load
same price charges or if there will be a
system prompt during manual price
update/mass loading.
1.Update the column name Clinical

Indication Note to "Order Remark (e.g.
Nature of specimen and antibiotic
prescribed)"
2. Increase the number of characters Premier Integrated Labs

allowed in the clinical indication note
from 500 to 999.
For the Bill Submission Listing, to

arrange the Bill Date in ascending
order. This will facilitate the users and
debtors to search and check the Bill Pantai Hospital Ipoh
Submission Listing.
Hi, Please change the Note in "Bill

Submission Listing" to Pantai Hospital
Medium Manjung. Kindly refer the attachment. Pantai Hospital Manjung
Referring to IT@Site-25830, this CR is
additional requirements from above
Very High CR. Please refer details below; Reject - Refer to Comments
Good day all,
HSC PHKL is currently trying to

integrate Semmel into Cerebral Plus
for introduction of Queue System.
Looking into HL7 and API integration

method and new integration
development will involve the CM, PA,
and MM modules and will require ATE Reject - Refer to Comments
Pantai Hospital Kuala Lumpur
advice and support
Together i have attached 2 samples for

your considerations.
To update new bank account detail

into Cplus setting for some of the
document that printed from the
High system. Please refer to attached CR Malaysia Corporate Office
form and the bank account detail.
TO INCLUDE "DAY CARE UNIT" IN BED

TYPE REPORT
Medium Gleneagles Kuala Lumpur
REPORT NUMBER : 107
to show the MIMS prompt only for the

doctor' whose prescription
has interaction. Currently the
interaction prompt at all doctors'
screens even though the interaction is
Medium not related to the doctor, doctor Gleneagles Penang
mention this was annoying to them
even only click proceed.
Request to include another row , Open
View in the medical report for
laboratory order, hamburger button.
This is to cater for TELIS integration
which will display both PDF reports
and hyperlink for cumulative reports.
When user / doctor click on Open for

laboratory test, system to open the
PDF and if click on Open View for
High laboratory test, system to open the Malaysia Corporate Office
hyperlink view.
This is the requirements from TELIS as

it provides 2 different laboratory
viewing options for doctors.
Module: Warehouse Management

Issue: We would like to highlight an
issue with stock counting process
whereby when we have few different
batches of a drug and it does not show
all BN/EXP on the count sheets, we
were forced to combine the quantity
of all batches of drug into one batch in
order for the stock count to be
proceeded and approved in system.
Previously in Fisicien, we were able to
instantly add batch into the count
sheets before approving the stock
count.
This issue will lead to major inaccuracy Gleneagles Penang

in BN and EXP of the stocks, using
stock adjustment to rectify the
inaccuracy is not the best option
either.
Reoccurring: -
Provide steps that triggers error:
Warehouse management > stock
counting
Kindly assist to create card type HSBC-

EFT in C+.
Thanks
Shyanne (Raised on behalf) / Store /
Medium CR for Store Return Report MM Gleneagles Kota Kinabalu
Module.
request SQL script for warehouse
Medium relation for all warehouse Gleneagles Penang
Dear Support,
Please assist to update the payee

name from "Pantai Medical Centre
Sdn Bhd 198101006941 (73056-D)” to
"Pantai Hospital Cheras" for the
following documents:
1. Bill submission listing ( notice of

claim)
2. Notice to Cash patient ( reminder)
3. First reminder letter
4. Final reminder letter
Medium Pantai Hospital Cheras
Attached herewith the sample
documents.
Thank you,
Kai Tian
Cashier Master | Credit Card Matching
User requests to have monitor report

where she can extract all the
transactions from the beginning of C+.
Currently the existing screen only able

Medium to generate single month of txn. Pantai Hospital Kuala Lumpur
As discussed last Friday, the CRs to be
raised on C+ display as the following:
1. In ‘Appointment Booking’, to display

the time ranges for bulk appointment,
instead of slot appointment display
2. In ‘Appointment Booking’, to display
the number of available slots in the
bulk appointment
3. In ‘Appointment Booking’, to
maintain function for ‘walk-in’ patients
for bulk appointment
4. In ‘Appointment Listing’, to display
the time range of the bulk
appointment, instead of displaying the
end of the time range
High 5. In ‘Appointment Listing’, to sort the Malaysia Corporate Office
display of the earliest bulk
appointment on the day to the top of
the list
6. In ‘Appointment Listing’, to sort the
display of the earliest patient who
booked the appointment to the top of
the list within the bulk appointment.
Please refer to the attachment for

visual illustration.
UAT Production to check on the bank

account changes.
Under notice of claims.
All fund remittances are to be made to

' Pantai Medical Centre Sdn Bhd
Medium 198101006941 (73056-D) ' with Pantai Hospital Ayer Keroh
Please change Pantai Medical Centre
Sdn Bhd to Pantai Hospital Ayer Keroh.
Based on TELIS Project PPP IT-58999
and PPP IT-58317 tickets,
C+ mechanism should change its

mechanism to ensure TELIS business
flow,
For the just NXM and XM services, C +

will provide a sample number for each
service.
High For example: IF you have 3 XM Malaysia Corporate Office

services C+ will provide 3 sample
numbers.
XXXXXX1
XXXXXX2
XXXXXX3
Module: Booking Appointment

Issue: Would like to propose that
allows consultants to hide their self-
reminder appointments in the CPLUS.
By implementing this change, the self-
reminder appointments created by
consultants will no longer flow into Gleneagles Penang
the patient online appointment
module of MyHealth 360.
Dear IT team,
Kindly change the payee name to

"Pantai Hospital Sungai Petani" in few
of our documents as listed below
which is printed directly from C+
1) Bill Submission Listing
2) Notice of Claim
Medium 3) First reminder Pantai Hospital Sungai Petani
4) Final reminder
Thank you.
Wrong payee name in below
documents (in production):
1. Notice to Cash Patient (reminder)
2. First Reminder Letter
Medium 3. Final Reminder Letter Gleneagles Penang
4. CBS Billing (retails sales) : Credit
Note
Request of Interface C+ to new

software for
1) stock count Pantai Hospital Ipoh
2) cycle count
CEREBRAL PLUS
PATIENT SEARCH > SEARCH FOR 1

PATIENT > HAMBURGER > PATIENT Gleneagles Penang
INFO > NATIONALITY
to amend telephone no. in reminder

letter and notice. The telephone
Medium should be 07-433 8811 ext 8028 / Reject - Refer to Comments
Pantai Hospital Batu Pahat
8058 in the letter.
Request for interface of C+ to new

software for
a) cycle count (weekly) Pantai Hospital Ipoh
b) Stock count
C+ Integration with ADT08 (RIS Sender

channel only)
to inlcude PID19 segment value in

ADT08
when user did patient update of ID

Medium number, C+ will generate ADT08 Malaysia Corporate Office
PACS vendor asking to place old ID

number on segment PID19
Hi Support,
Have discussed with Revathi,

would like to raise CR to request an
indicator into LIS Screen to inform lab
staff that the patient is a conversion.
Currently, lab staff are not able to

know if the patient is a conversion
patient from OP-IP.
On the service cancellation part, we

faced difficulty and caused a double
Medium charge to the patient. Pantai Hospital Cheras
Reference ticket.
http://eservice.ppl.ihh.com/#/ticket/
63185
To allow for specification of

High appointment type for clinic Malaysia Corporate Office
appointments
To allow for appointments for
investigations only (lab test or imaging
High test without Dr's order) to be available Reject by CCB/ PSC Malaysia Corporate Office
to patients on M360
Module: Inpatient Daily Census Report

via Bed Management
Issue: Would like to request additional Gleneagles Penang
columns for Date of Birth.
Notification of appointment
Medium cancellation Malaysia Corporate Office
Create new Card Type for EASY
Low PAYMENT-3 MONTHS IN C+ Malaysia Corporate Office
Change of bank account name for
Pantai Hospital Sungai Petani ( Payee
name)
Please change the payee name in the

bank detail in the following document
printed from CPlus.
Please change " Pantai Hospital Sungai
Petani " to Pantai Hospital SG Petani.
This is due to HSBC has registered
PHSP name as " Pantai Hospital SG
Petani"
1 Itemised Invoice
2 Detailed Invoice Malaysia Corporate Office
3 Summary Invoice
4 Itemised by billing group invoice
5 Statement of account ( PDF
format)
6 Debit Note
7 Bill submission listing ( notice of
claim)
8 Notice to Cash patient ( reminder)
9 First reminder letter
10 Final reminder letter
11 CBS billing ( retail sales) : Invoice
12 CBS billing ( retail sales) : Debit
Note
13 CBS billing ( retail sales) : Credit
Note
To allow ADT HL7 message to include

patient's email as part of the
Medium information sync Gleneagles Medini
between C+ and PACS
Hi Sir/Madam,
We would like to request on the

addition of Batch ID to Report 203
Daily Trial Balance Detail (By Patient &
Episode No) for Transaction Source
MATCHING_ADJUSTMENT to be in line
with the presentation of DTB for
Transaction Source CC_MATCHING.
Sample in <CC MATCHING> shows that

CC_matching in DTB which shows
random transaction code (blue
highlighted) and Batch ID (green
highlighted) for your kind references.
However, sample below shows in Pantai Hospital Penang

<Matching_ADJ> in DTB only show
random transaction code ( blue
highlighted) which supposed to match
to the Batch ID ( green highlighted) in
C+ in line CC_matching presentation.
Appreciate if MOD IT could add the

batch ID number for the
Matching_adjustment in DTB for
better reference and analysis for the
team.
Thank you.
Regards,
Wai Sang
Refer ticket - IT@Site-55573
As per discussion, kindly proceed with

the changes as requested below.
To remove TITLE from patient search

result as per below screenshot. Gleneagles Kuala Lumpur
Please amend e-mail address for the
below list of documents
1) Notice
2) 1st reminder
3) Final Reminder
due to change of domain name.
High Change e-mail to Gleneagles Kuala Lumpur
my.gkl.ccdpayment@gleneagles.com.
my
Hi, please amend the payor name
from Pantai Medical Centre Sdn Bhd
198101006941 (73056-D) to Pantai
Hospital Manjung for the following
document.
High 1. Notice to Cash patient ( reminder) Pantai Hospital Manjung
2. First reminder letter
3. Final reminder letter
To request on Malaysia’s mobile

telephone number verification at
below screen:
Patient Information - Contact Tab
Patient Information - Relative tab
To change the validation of Phone

Number when, the Phone Type =
Mobile and Country Code = Malaysia
(60).
The aim for this enhancement is to

ensure NPS system sent out SMS to a
valid phone number instead of
random number fill in by user upon
High registration/ update patient Malaysia Corporate Office
information. This to make sure the
implementation of NPS will reach each
of targeted patients.
Please find the details in the

attachment file.
Dear L3 PM,
Kindly find the new setting screens for

GP Clinic Information and GP Doctor
Information as attached for your
reference.
High Malaysia Corporate Office
This is related to Inticket IT@Site-
45044.
Kindly please process the below
message RPT message type from HL7
LIS and flag it as REPORTED in C+.
Upon receiving this message from LIS
vendor, the order status in C+ to be
updated as Reported and icon change
to Green.
This request is needed as currently for

some of the send away tests, they are
reported in Word Format in TeLIS.
Limitation from Labtrak, they have to Malaysia Corporate Office
copy the save the format in RLR. Since
RLR is not part of the test ordered,
they are not able to sent the Reported
message to C+, and this causes the
user cannot release the report to
Patient Online.
Referring to ticket 68701
To enhance report id 238

High -To add Original_Issue_Receipt_Date Malaysia Corporate Office
Medical Report | New Report |

Assessment Report | Add File | Create
Report
Request to increase upload size limit

for doctor additional report to at least
8mb per upload.
For gynae and HSC site, the gynae

Medium having such as CTG and antenatal Pantai Hospital Kuala Lumpur
report and Inbody report for HSC
patient , which user scanning size will
read about 6mb to 8mb in average,
for a page.
Warehouse Management | Waiting
Request | Adhoc transfer
Request to sort the listing order by

description column, alphabetically.
Reason of request: Pharmacist face

difficulty on checking, due to the
listing are scattered.
Our pharmacy having trouble on

eyeball searching up and down.
Especially when there are dealing with
long list of medication transfer
(average 45 items to 100 items per
distribution). Kindly reconsider, we
had raised this issue long time ago, in Pantai Hospital Kuala Lumpur
IT@Site-51843.
Sample of 100+ items per distribution

as attached, pharmacy inpatient and
pharmacy store are mostly will do
mass transfer to their sub pharmacy
stores and wards.
Thanks.
To prevent the Additional Services

Entry Notes from flowing into the
Outpatient and Inpatient Medical
Card.
Currently the Notes do not flow into

Examination Report (Outpatient
Medium Assessment) and this logic to remain. Malaysia Corporate Office
Pharmacy | Patient Medication Card |
Prescription | Print
There is no column of "Received by"

for patient to sign during medication
sign off.
Patient just sign randomly on from

blank space which is not following
proper standard. Pantai Hospital Kuala Lumpur
Request to have the column for it.
Thanks.
Please create card type = MBB-

DUITNOW in C+ Malaysia Corporate Office
To add Wristband – ED under Printer
Setup > Printer Definition > Add >
Printer Type.
Gleneagles Medini
This Wristband – ED is for ED patient
To automate 3 reports for monitoring
purpose.
Frequency : Daily ,8am
1. Daily GST Below

Critical_<<yyyymmdd>>
Send to : my.php.gst@pantai.com.my
Script : StockStatus_v3.txt
2.
Daily_OpenApproved_PR_<<yyyymmd
d>>
Send to :
my.php.procurement@pantai.com.my
Script : PO_with_PRN.txt
Pantai Hospital Penang
3. Daily_OpenPO_<<yyyymmdd>>
Send to :
my.php.procurement@pantai.com.my
Script : OpenPO.txt
Please refer to script attached.
To send clinical indications from HIS to

Medium PACS via HL7 Gleneagles Kuala Lumpur
In conjunction with the
implementation of M360 in PHA, we
came to understand that doctor need
to tick "release report" in C+ so that
patient can receive the lab result in
M360 app. I foresee many lab results
may ended up not released to patient
as doctors may forgot to tick the
button. I hope the team can
brainstorm alternative method in
releasing the report. e.g. result will be
released when doctor tick "open LIS Pantai Hospital Ampang
hyperlink", when they are reviewing
the result. Hope the suggestion can be
considered to streamline the work
process. thank you
AssignDepartmenAssignPersonnelName AssignTeamNamLabels
MOD IT@Site Tay Fook Seng CP Dev - PA L3 KPMG, 15.09.2023
MOD IT@Site CerebralPlus L1 C+ Admin
MOD IT@Site Sunita Diwakar Naidu
MOD IT@Site Hairil Tahir Cerebral Plus - PM L2
MOD IT@Site ANIS DAYANA BINTI RUSLI
MOD IT@Site Chan Siew Him

MOD IT@Site PM User L4 - PM 15.08.2023
MOD IT@Site Wong Wai Peng

Malaysia Corporate Office Users
MOD IT@Site mehmet gun CP Dev - ANC L3 EMR V3

MOD IT@Site PM User L4 - PM
MOD IT@Site Ava Wong Suik Hae
MOD IT@Site Yung Wei Aun Pantai Hospital Penang IT
MOD IT@Site Lim Siew KeeMalaysia Corporate Office Users

MOD IT@Site Syarifah Nadiah Syed Roslan
MOD IT@Site Nur Amirah Binti Abdullah CP Dev - MM L3 EMR V3
MOD IT@Site CM User L4 - CM EMR V3
MOD IT@Site Wong Wai Peng

MOD IT@Site Hairil Tahir Cerebral Plus - PM L2 15.08.2023
MOD IT@Site mehmet gun CP Dev - ANC L3 EMR V3
MOD IT@Site Lim Eu Li Janice Cerebral Plus - ANC L2 EMR V3
MOD IT@Site L3 PM CP Dev - PM L3

MOD IT@Site Chew Hui Teng

MOD IT@Site
MOD IT@Site Semiha Nor Bulat L4 - PMO
MOD IT@Site
MOD IT@Site Yong Yit Siew Cerebral Plus - PA L2
MOD IT@Site
Nur Iylia Afiqah Binti Mohd Hakimi
MOD IT@Site
MOD IT@Site mehmet gun CP Dev - ANC L3

MOD IT@Site Revathi Nagaretnam Cerebral Plus - ANC L2 04.09.2023
MOD IT@Site Yong Yit Siew Cerebral Plus - MM L2

MOD IT@Site Shyanne Martin
MOD IT@Site Albee Lim Bee Hooi

Gleneagles Hospital Penang IT
MOD IT@Site Theng Kai Tian PHC Finance Support
MOD IT@Site Norhaslinda Binti HaronPantai KL Hospital IT

MOD IT@Site
Dayangku Masmaryam Binti Abdul
Cerebral
Aziz Plus - PM L2
MOD IT@Site Emilyn Seet Pei Wah

MOD IT@Site Revathi Nagaretnam Cerebral Plus - ANC L2
MOD IT@Site L2 PM Cerebral Plus - PM L2
MOD IT@Site SHANTI A/P SUBRAMANIAM

MOD IT@Site LOH YEE JING GPG Finance Support
MOD IT@Site
MOD IT@Site L2 PM Cerebral Plus - PM L2
MOD IT@Site

MOD IT@Site Admin M360 M360-Admin
MOD IT@Site Yeap Mei ChingGleneagles Hospital Penang IT
MOD IT@Site patient online M360-PM-L4
MOD IT@Site Lim Siew KeeMCO Finance Robotic Support

MOD IT@Site Chai Yoon Ken CP Dev - PA L3 YYS, 0.00
MOD IT@Site Nurul Hilma Binti Zainuddin

Cerebral Plus - ANC L2
MOD IT@Site Lean Wai Sang
MOD IT@Site
MOD IT@Site Jennie Yap Pei Pei

MOD IT@Site Nur Amalina Huda Ishak

MOD IT@Site Yong Yit Siew Cerebral Plus - PA L2
MOD IT@Site Norhaslinda Binti HaronPantai KL Hospital IT

MOD IT@Site

MOD IT@Site
MOD IT@Site Lim Siew KeeMCO Finance Robotic Support
MOD IT@Site
MOD IT@Site Yong Yit Siew Cerebral Plus - MM L2
MOD IT@Site Mohd Yusri Bin Mohd Jainury
MOD IT@Site
UserDepartment CreateDate SlaDateTime
Corporate Finance 06/01/2023 16:09 01/06/2024 11:16
Finance 06/01/2023 17:22 Invalid date
Dental 12/01/2023 10:11 Invalid date
Finance 18/01/2023 14:04 08/03/2023 10:34
Information Technology 19/01/2023 17:32 06/06/2023 11:07
FINANCE - FINANCIAL ANAYLSIS 29/01/2023 17:02 13/07/2024 09:46
Mis 30/01/2023 12:25 21/06/2024 12:25

Mis 30/01/2023 17:38 02/03/2023 12:38
AAA Office 09/02/2023 11:40 05/07/2024 10:26

Finance 21/02/2023 15:17 29/03/2023 00:55
GENERAL & ADMIN 22/02/2023 12:49 17/07/2024 12:00
MCO FInance 24/02/2023 11:47 30/03/2023 11:52
IT 24/02/2023 15:46 20/07/2024 11:10

Information Technology 25/02/2023 11:53 Invalid date
Pharmacy Services 28/02/2023 09:27 20/07/2024 11:38
Imaging 01/03/2023 11:48 25/07/2024 12:46
Finance 06/03/2023 09:39 30/07/2024 12:58

Pharmacy Services 09/03/2023 14:22 03/08/2024 11:09
PIR HQ 09/03/2023 17:22 Invalid date
Finance 13/03/2023 15:31 13/04/2023 12:07
GENERAL & ADMIN 14/03/2023 11:23 Invalid date

Management Information System 15/03/2023 17:05 08/08/2024 12:08
Pricing 16/03/2023 11:07 Invalid date
Pricing 16/03/2023 11:29 Invalid date

Pricing 16/03/2023 11:31 14/04/2023 11:40
Lab Operations 22/03/2023 10:12 Invalid date
Credit Control 22/03/2023 19:20 Invalid date
Finance 23/03/2023 12:05 14/08/2024 12:10

Health Screen Centre 10/04/2023 09:51 Invalid date
Finance 12/04/2023 08:53 13/05/2023 09:35
Front Office 12/04/2023 13:10 05/09/2024 08:10
INFORMATION TECHNOLOGY 12/04/2023 14:42 10/09/2024 11:32

INFORMATION TECHNOLOGY 20/04/2023 15:36 Invalid date

IT 03/05/2023 17:40 26/09/2024 12:43
Finance 16/05/2023 09:56 05/10/2024 10:01

Service Excellence 23/05/2023 15:58 19/07/2023 09:37
Credit Control 24/05/2023 11:39 15/10/2024 12:06

BUSINESS OFFICE 30/05/2023 13:40 22/10/2024 08:15

Finance and Accounts 30/05/2023 15:44 23/10/2024 10:51
Store 01/06/2023 11:56 Invalid date
BUSINESS OFFICE - FRONT OFFICE 02/06/2023 11:11 Invalid date
Finance 06/06/2023 09:25 26/10/2024 10:43
Store 07/06/2023 12:40 Invalid date

IT Department 14/06/2023 12:23 08/11/2024 09:39
Finance 23/06/2023 10:41 15/11/2024 09:01

IT 27/06/2023 16:39 19/11/2024 11:52

Credit Control 26/07/2023 15:44 31/08/2023 08:08

Corporate Finance 28/07/2023 19:12 29/08/2023 08:39

IT 09/08/2023 16:16 09/09/2023 11:30

Management Information System 10/08/2023 11:36 Invalid date

Management Information System 11/08/2023 15:59 Invalid date
IT 16/08/2023 14:12 Invalid date

GENERAL & ADMIN 23/08/2023 12:37 Invalid date
Imaging 24/08/2023 11:14 31/01/2025 11:18
Medical Affairs & Quality 06/09/2023 17:06 Invalid date

SlaTimeDifDueDate Followers Ticke CloseDate
37w 3d 23h 54m

08/02/2023 11:09 Mohd Shahrul Niza Bin Idris, 17
01/01/0001 00:00
01/06/2024 12:22 503/03/2023 16:16
05/06/2024 10:11 L2 CM, Leong Mun Yee, MY PHI MIS, 11

15/02/2023 16:45
-5w 1d 5h 52m
18/02/2023 09:04 Faizul Ikram Aziz, 12
13/04/2023 16:27
-14w 14m 21/02/2023 12:32 PM User, Yeap Mei Ching, GPG IT, 201/01/0001 00:00
w, LIM SWEE
50w 5d
KWANG,
22h 23m
26/06/2024
LIM BEE THING,
12:02
NOR AZLIN SAFINA BINTI AZMI, ANIS DAYANA BINTI RUSLI,
25
23/07/2023
MOHD SYAHIR
11:22 BIN YARDZ
65w 1h 9m 02/02/2023 12:25 L2 PM, L3 PM, 12

24/03/2023 11:15
Anandan,
-27w
Norlaily
4d 22hBinti
43m
02/02/2023
Othman, Dayangku
17:38 Masmaryam Binti Abdul Aziz, Annusutha A/P Lingam,
17
01/01/0001
Hairil Tahir,
00:00
Lim Kok Seng, C
Catherine Kok Swee Chin,

01/01/0001
Mohammad
00:00 Redha Pahlavi Bin Mohd Tifla, Steven Lim Chuen Teng,
417/02/2023
Winnie Chia
13:27
Li Koon, Tan Be
64w 22h 50m03/07/2024Revathi

11:40 Nagaretnam, Mohd Zaki Fahmi Bin Mohd Azmi, L2 CM,
413/04/2023 11:35
-23w 6d 35m22/03/2023 11:03 Hairil Tahir, Lim Kok Seng, L2 PM, L3 PM, 401/01/0001 00:00
-23w 6d 10h 26m

24/03/2023 10:17 L2 PA, 201/01/0001 00:00
72w 1h 30m01/01/0001 00:00 501/03/2023 10:29
4w 2d 23m 25/03/2023 11:47 Ravinder Kaur A/P Mendar Singh, Yong Yit Siew, 528/02/2023 11:28
69w 4d 37m
Hood
20/07/2024
Lai Bin Muhamad
10:46 Lai, NORAZILAH ISA @ AB MAJID, Noor Shuhada binti
321/03/2023
Hamidi, L2
10:32
PM,
44w 2d
Andy
23hLeow
58m
01/01/0001
Fook Koon,00:00
Nurhamizah Binti. Saidi, L2 PM, L3 PM, Syarifah Nadiah Syed
601/01/0001
Roslan, Choo
00:00Jia Hui,
01/01/0001 00:00 Andy Leow Fook Koon, Nurhamizah Binti. Saidi, 615/03/2023 10:06
44w 4d 17m
Lim
20/07/2024
Eu Li Janice,
09:27
Revathi Nagaretnam, Kuan Chin Han, L2 CM, Nur Amirah
16
01/01/0001
Binti Abdullah,
00:00
67w 1h 8m 23/07/2024
Ali Bin Majid,
11:48 Nurul Hilma Binti Zainuddin, L2 CM, Akmarul Nazli Bin
713/04/2023
Misbah, 11:37
67w 4d 55m26/07/2024
Lim Siew Kee,
09:39Steven Lim Chuen Teng, Winnie Chia Li Koon, L2 PA, Yong
514/04/2023
Yit Siew,12:02
-17w 1h 42m01/01/0001 00:00 701/01/0001 00:00
68w 1d 23h 30m

01/01/0001 00:00
Lim Eu Li Janice, Revathi Nagaretnam, Kuan Chin Han, L2 CM,
213/04/2023 11:38
01/01/0001 00:00 Revathi Nagaretnam, L2 CM, 213/04/2023 11:38
4w 1d 2h 43m01/01/0001 00:00 LIM BEE THING, 415/03/2023 09:23
01/01/0001 00:00 Hairil Tahir, 717/04/2023 14:06

47w 2d 46m01/01/0001 00:00 L2 PM, L3 PM, 301/01/0001 00:00
Yong
01/01/0001
Yit Siew,00:00
Karen Koh Keng Yin, Farah Najaa Binti Ahmad, Nur Atikah30Binti
1/01/0001
Mohd 00:00
Ali,
Yong Yit Siew,

01/01/0001
Nur Atikah
00:00
Binti Mohd Ali, Ong Choon Mun, Karen Koh Keng Yin, Farah
101/01/0001
Najaa Binti
00:00Ahmad,
-21w 3d 23h 41m
07/08/2024
Nur Atikah
11:31
Binti Mohd Ali, Karen Koh Keng Yin, Farah Najaa Binti Ahmad,
501/01/0001
L2 PA, 00:00
01/01/0001 00:00 Revathi Nagaretnam, L2 CM, 201/01/0001 00:00
17/08/2024 09:20 Wong Wai Peng, Vivien Chuah, Chan Siew Him, 301/01/0001 00:00
61w
Mohd
4d Nasyriq
20h 5m14/08/2024
Bin Mohamad
12:05
Hatim, Nur Amalina Huda Ishak, L2 PA, Wong Wai Peng,
609/06/2023
Catherine 16:05
Kok Swee Chin,
-8w 5h 11m 22/04/2023
Ekrem
10:43
Ilker Ertürk, Semiha Nor Bulat, Teeba A/P Ganeson, Hairil721/07/2023
Tahir, 16:18
01/01/0001
Mohd Zaki Fahmi
00:00 Bin Mohd Azmi, Matthew Yong Khee Toong, L2 CM, Yow
312/07/2023
Huai Mim,
10:05
-16w 1d 23h 39m

11/05/2023Lim
08:53
Siew Kee, Winnie Chia Li Koon, Tan Bee Tin, Yong Yit Siew,
904/09/2023 09:14
63w 2d 14h 31m

05/09/2024 08:10 L2 PM, 619/06/2023 17:38
52w 10m 05/09/2024 09:42 L2 CM, Leong Mun Yee, 201/01/0001 00:00
Azmi, Nurul
-2wHilma
4d 4h Binti
20m01/01/0001
Zainuddin, 00:00
Lim Eu Li Janice, Kuan Chin Han, Cheong Wai Chee, Mohd 'Azizuljabar
320/06/2023Bin
17:04
Ahmad, Norhijr
01/01/0001 00:00 201/01/0001 00:00
01/01/0001 00:00 Yong Yit Siew, 422/05/2023 18:04

54w 2d 1h 21m
01/01/0001 00:00 L2 MM, L3 MM, Nur Amirah Binti Abdullah, 14
01/01/0001 00:00
72w 4d 20h 19m

26/09/2024 12:01 L3 MM, 325/05/2023 14:30
69w 17h 45m

haridah
01/01/0001
abu. hassan,
00:00 SUHARNALIZA BINTI SHAARI, Wong Wai Peng, Ooi 50Sue
9/06/2023
Imm, L2 16:15
PA,
63w 2d 14h 54m

01/01/0001 00:00 Noorhafizah Binti Abd Razak, L2 PA, 18
26/07/2023 19:21
n Chia Yeon
-1wHooi,
1d 5hClement
12m23/06/2023
Cyril Raju,
10:58
Barbaros Işık, Leonard Chan, L2 PM, Dr Sivaghami A/P Palaniveloo,
20
27/07/2023patient
14:49 online, Teoh
70w 4d 1h 10m
15/10/2024 11:39 Tiew Geok Mei, 609/06/2023 10:55
garetnam,2w
Kürşat
3d 38m
Ilgın,30/06/2023
Miraç Sarı, Recep
10:21 Gülşen, Engin Murat Aksungur, mehmet gun, eftal cingoz,
419/06/2023
Teoh Mei
09:35
Sing, Ekrem Ilk
w Huai Mim, Teoh Hooi18/10/2024

Lee, GPG IT,08:52
YONG ZI LING, Chong Tyng Tyng, Foo Ai Leen, Darren Chia301/01/0001
Yeon Hooi, 00:00
Hairil Tahir, Iman
M BEE THING,
71w 15h
Catherine
12m23/10/2024
Kok Swee 08:40
Chin, LIM SWEE KWANG, Wong Wai Peng, ONG BOON SIN,412/06/2023
NOR AZLIN 17:02
SAFINA BINTI AZM
58w 23h 29m01/01/0001 00:00 Catherine Kok Swee Chin, 501/01/0001 00:00
01/01/0001 00:00 102/06/2023 09:20
01/01/0001 00:00 L2 PM, 401/01/0001 00:00
70w 4d 17h 6m
Admin
01/01/0001
TEO SWEE
00:00YIEK, Admin NOR HASLINDA BINTI RAMLAN, NURULFATIN
419/06/2023
BT. SUNAR,
17:37
01/01/0001 00:00 101/01/0001 00:00
59w 1d 22h 8m
31/10/2024 08:23 L2 CM, Akmarul Nazli Bin Misbah, 201/01/0001 00:00
60w 2d 22h 17m
05/11/2024 12:23 L2 CM, 201/01/0001 00:00
Abdul Aziz,
-7wDarren
4d 2h 2m
Chia
15/07/2023
Yeon Hooi,10:31
Clement Cyril Raju, Dr Sivaghami A/P Palaniveloo, Leonard
301/01/0001
Chan, L2 PM,
00:00
Iman Kauthsar
Yeon Hooi,-4h
Dr Sivaghami
22m 15/07/2023
A/P Palaniveloo,
10:36 Clement Cyril Raju, Leonard Chan, patient online, Iman
321/07/2023
Kauthsar
13:41
Binti Abdul Mut
01/01/0001 00:00 GPG IT, L2 PM, L3 PM, 501/01/0001 00:00
Abdul Mutalib,
67w 1d 22h
Ryan50m
Matthew
13/11/2024
Tang,
11:16
L2 PM, Darren Chia Yeon Hooi, Dr Sivaghami A/P Palaniveloo,
401/01/0001
Leonard
00:00
Chan, Clement C
71w 3d 15h 56m

14/11/2024 10:41 303/07/2023 17:04
Steven Lim
20/11/2024
Chuen Teng,
08:14
Winnie Chia Li Koon, Catherine Kok Swee Chin, LIM BEE
301/01/0001
THING, Lim00:00
Kok Seng,
69w 5d 13m20/11/2024 11:39 L2 CM, L3 CM, 420/07/2023 11:39

01/01/0001 00:00 Low Xian, Lim Yeong Ai, Ong Yee Ching, 301/01/0001 00:00
01/01/0001 00:00 201/01/0001 00:00
18/12/2024
Nurhamizah
12:38
Binti. Saidi, L2 PM, Andy Leow Fook Koon, Linda Leong70Miao
1/01/0001
Ling, 00:00
4w 5d 14h 2m01/01/0001
Wong00:00
Wai Peng, Syarifah Nadiah Syed Roslan, Andy Leow Fook2Koon,
8/07/2023 18:05
3d 19h 23m 01/01/0001
Mohd00:00
Nasyriq Bin Mohamad Hatim, Nur Iylia Afiqah Binti Mohd32Hakimi,
5/08/2023 13:16
1w 4d 43m 05/09/2023
Hairil
10:13Tahir, Annusutha A/P Lingam, Norlaily Binti Othman, L320PM,
1/01/0001 00:00
1w 4d 42m 06/09/2023 10:30 L2 PM, L3 PM, 201/01/0001 00:00

Mohd01/01/0001
Zaki Fahmi Bin
00:00
Mohd Azmi, Nurul Hilma Binti Zainuddin, Nabilah Binti Ahmad,
201/01/0001
mehmet
00:00gun,
4w 2d 18m 09/09/2023 11:16 Kwa Meng Kwang, 310/08/2023 11:11
70w 6d 18h 46m

01/01/0001 00:00 L2 CM, Nabilah Binti Ahmad, 11
24/08/2023 18:05
01/01/0001 00:00 301/01/0001 00:00
70w 4d 22h 17m

01/01/0001 00:00
L2 CM, L3 CM, mehmet gun, Jayanthi Nagappan , Low Xian,
628/08/2023 11:33
01/01/0001 00:00 Lim Jing Yi, Mike Hiong Len Teng, 201/01/0001 00:00
09/01/2025 12:03 324/08/2023 14:22
01/01/0001 00:00 Hood Lai Bin Muhamad Lai, 201/01/0001 00:00

01/01/0001 00:00 GANESH.SANNASI, 401/01/0001 00:00
ul Hilma72w
Binti
2dZainuddin,
23h 56m
15/01/2025
Mohd Zaki
11:14
Fahmi Bin Mohd Azmi, Admin Syarifah Nadiah Binti Syed80Ro,
1/01/0001
Syarifah00:00
Nadiah Syed Rosl
01/01/0001 00:00 Lim Eu Li Janice, Jumeyra Mohamad, samiha aziz, 101/01/0001 00:00
CloseDateDifference
01/0001 00:00
7w 6d 22h 54m
4w 6d 6h 34m
12w 1d 2h 23m
01/0001 00:00
24w 6d 18h 19m
7w 3d 22h 50m
01/0001 00:00
1w 2d 22h 52m
8w 6d 23h 55m
01/0001 00:00
01/0001 00:00
6d 21h 39m
3d 23h 41m
3w 3d 18h 45m
01/0001 00:00
2w 3d 22h 12m
01/0001 00:00
6w 23h 49m
5w 4d 2h 22m
01/0001 00:00
4w 6d 21h 15m
4w 6d 18h 15m
1d 17h 51m
4w 6d 2h 42m
01/0001 00:00
01/0001 00:00
01/0001 00:00
01/0001 00:00
01/0001 00:00
01/0001 00:00
11w 1d 3h 59m
16w 34m
13w 2d 13m
20w 5d 21m
9w 5d 4h 27m
01/0001 00:00
8w 5d 6h 23m
01/0001 00:00
2w 5d 7h 33m
01/0001 00:00
2w 6d 2h 28m
3w 3d 6h 19m
9w 5d 4h 8m
9w 1d 22h 51m
2w 1d 23h 15m
3w 2d 13h 13m
01/0001 00:00
1w 6d 3h 21m
01/0001 00:00
21h 23m
01/0001 00:00
1w 6d 8h 11m
01/0001 00:00
01/0001 00:00
01/0001 00:00
01/0001 00:00
5w 1d 22h 4m
01/0001 00:00
01/0001 00:00
1w 3d 6h 23m
01/0001 00:00
3w 1d 19h
01/0001 00:00
01/0001 00:00
01/0001 00:00
2d 2h 21m
3w 6d 18h 3m
01/0001 00:00
01/0001 00:00
01/0001 00:00
18h 55m
2w 1d 15m
01/0001 00:00
2w 3d 2h 54m
01/0001 00:00
1w 2d 16h 19m
01/0001 00:00
01/0001 00:00
01/0001 00:00
01/0001 00:00
Count of TicketId StatusName
IssueSubTypeName Approvers Close In ProgreOn ATE Pending
ANC Change Request 11 6 3
Mohd Zaki Fahmi Bin 11 6 3
MM Change Request 1 2 4
Yong Yit Siew 1
Yong Yit Siew 1 1 4
PA Change Request 22 4 4
Yong Yit Siew 22 4 4
PM Change Request 8 8 3 5
Hairil Tahir 8 8 3 5
(empty)
(empty)
Total Result 42 20 3 16
(empty) Total Result
20
20
7
1
6
30
30
24
24
81

Ticket Report-12.09.2023 11-21 - CR List

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Ticket Report-12.09.2023 11-21 - CR List

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TicketId IssueTypeName IssueSubTypeName

48460 C+ CR -> Approve by L2 MM Change Request

48472 C+ CR -> Approve by L2 PA Change Request

48920 C+ CR -> Approve by L2 ANC Change Request

49556 C+ CR -> Approve by L2 PA Change Request

49704 C+ CR -> Approve by L2 PM Change Request

50194 C+ CR -> Approve by L2 PA Change Request

50253 C+ CR -> Approve by L2 PM Change Request

51004 C+ CR -> Approve by L2 PA Change Request

51202 C+ CR -> Approve by L2 ANC Change Request

52056 C+ CR -> Approve by L2 PA Change Request

52146 C+ CR -> Approve by L2 PA Change Request

52360 C+ CR -> Approve by L2 PA Change Request

52395 C+ CR -> Approve by L2 PM Change Request

52439 C+ CR -> Approve by L2 PM Change Request

52564 C+ CR -> Approve by L2 ANC Change Request

52713 C+ CR -> Approve by L2 ANC Change Request

53059 C+ CR -> Approve by L2 PA Change Request

53427 C+ CR -> Approve by L2 ANC Change Request

53478 C+ CR -> Approve by L2 ANC Change Request

53711 C+ CR -> Approve by L2 PA Change Request

53786 C+ CR -> Approve by L2 PM Change Request

54008 C+ CR -> Approve by L2 PA Change Request

54013 C+ CR -> Approve by L2 PA Change Request

54639 C+ CR -> Approve by L2 ANC Change Request

54738 C+ CR -> Approve by L2 PA Change Request

54784 C+ CR -> Approve by L2 PA Change Request

56406 C+ CR -> Approve by L2 ANC Change Request

56621 C+ CR -> Approve by L2 PA Change Request

56692 C+ CR -> Approve by L2 PM Change Request

56703 C+ CR -> Approve by L2 ANC Change Request

57884 C+ CR -> Approve by L2 MM Change Request

58890 C+ CR -> Approve by L2 PA Change Request

59119 C+ CR -> Approve by L2 MM Change Request

60489 C+ CR -> Approve by L2 PA Change Request

60963 C+ CR -> Approve by L2 PA Change Request

61335 C+ CR -> Approve by L2 PA Change Request

61713 C+ CR -> Approve by L2 PM Change Request

61880 C+ CR -> Approve by L2 PA Change Request

62183 C+ CR -> Approve by L2 PA Change Request

62337 C+ CR -> Approve by L2 PM Change Request

62578 C+ CR -> Approve by L2 PA Change Request

62763 C+ CR -> Approve by L2 MM Change Request

62770 C+ CR -> Approve by L2 ANC Change Request

63479 C+ CR -> Approve by L2 PM Change Request

63482 C+ CR -> Approve by L2 PM Change Request

63560 C+ CR -> Approve by L2 PM Change Request

64124 C+ CR -> Approve by L2 PM Change Request

64490 C+ CR -> Approve by L2 PA Change Request

64876 C+ CR -> Approve by L2 ANC Change Request

67286 C+ CR -> Approve by L2 PM Change Request

67608 C+ CR -> Approve by L2 PM Change Request

67722 C+ CR -> Approve by L2 PA Change Request

68609 C+ CR -> Approve by L2 PM Change Request

68951 C+ CR -> Approve by L2 PM Change Request

69135 C+ CR -> Approve by L2 PA Change Request

69155 C+ CR -> Approve by L2 ANC Change Request

69272 C+ CR -> Approve by L2 ANC Change Request

69554 C+ CR -> Approve by L2 PA Change Request

69767 C+ CR -> Approve by L2 PM Change Request

70498 C+ CR -> Approve by L2 ANC Change Request

71761 C+ CR -> Approve by L2 ANC Change Request