4.1.10 - Arcode LiftMedia User Manual V1.

70:
LiftMedia User Manual V1.70

LIFTMEDIA
TFD LCD DISPLAY, MUSIC AND ANNOUNCEMENT SYSTEM
FOR LIFTS

USER MANUAL
LiftMedia User Manual V1.70

Publisher ARKEL Elektrik Elektronik SAN. ve TİC. A.Ş.

Eyüp Sultan Mah. Şah Cihan Cad. No:69 Sancaktepe/Istanbul 34885 TURKIYE
TEL : +90(216) 540 67 24-25
Fax : +90(216) 540 67 26
E-mail: info@arkel.com.tr
www.arkel.com.tr
Date of issue 07.2020

Document version V1.70

This document has been created to be a guide for Arkel customers. Reproduction, transfer, distribution or storage of part or all
of the contents in this document in any form without the prior written permission of Arkel is prohibited. Arkel reserves the right
to make changes and improvements to any of the products described in this document without prior notice.

Arkel is not responsible for those mistakes that may be found in this manual and for the damages that they may cause.
LiftMedia User Manual V1.70

Contents
1. Introduction ....................................................................................................................................................................... 4
1.1. Functions ............................................................................................................................................................................. 4
1.2. Technical features ............................................................................................................................................................... 4
2. System Components .......................................................................................................................................................... 6
3. General Overview and Electrical Connections ............................................................................................................... 7
3.1. LiftMedia-P ......................................................................................................................................................................... 7
3.1.1. LiftMedia-P General Overview........................................................................................................................................... 7
3.1.2. LiftMedia-P Electrical Connections .................................................................................................................................... 8
3.1.3. LiftMedia-P Parallel Mode Input Signals ........................................................................................................................... 9
3.2. LiftMedia-S ......................................................................................................................................................................... 9
3.2.1. LiftMedia-S General Overview........................................................................................................................................... 9
3.2.2. Liftmedia-S Electrical Connections .................................................................................................................................. 10
4. Adjustment ...................................................................................................................................................................... 10
4.1. Viewing angle adjustment ................................................................................................................................................. 10
4.2. Time, Date and Input Mode Settings for LiftMedia-P ...................................................................................................... 11
5. Required Components .................................................................................................................................................... 11
6. SD-Card Content............................................................................................................................................................. 12
7. LiftMedia Design Process ............................................................................................................................................... 12
8. To Start the Design ......................................................................................................................................................... 12
9. LiftMedia Designer Software Usage .............................................................................................................................. 13
9.1. Menu bar ........................................................................................................................................................................... 13
9.2. Screen components ........................................................................................................................................................... 14
9.2.1. Display components .......................................................................................................................................................... 14
9.2.2. Sound designer .................................................................................................................................................................. 15
9.2.3. General Settings ................................................................................................................................................................ 15
10. Compiling the Project and Transferring Data to LiftMedia ....................................................................................... 16
11. Firmware Update ............................................................................................................................................................ 16
12. Dimensional Drawings .................................................................................................................................................... 18
12.1. LiftMedia-P ....................................................................................................................................................................... 18
12.2. LiftMedia-S ....................................................................................................................................................................... 19
13. Troubleshooting .............................................................................................................................................................. 20
LiftMedia User Manual V1.70

1. Introduction
LiftMedia is a TFT LCD display, music and announcement system designed for lifts. LiftMedia Designer is user-friendly
software to customize your displays. With its advanced and flexible graphic user interface, you can set up all display properties
including: floor names, floor pictures, direction arrows, logo, background images, special messages, date, time, temperature,
voice announcements and audio/video playback.
There are 2 versions of LiftMedia:
LiftMedia-P Operates with parallel interface and CANbus serial communication.
LiftMedia-S Operates with only CANbus serial communication (With ARL-500)
Note: Horizontal and vertical screen orientation selection will be set while designing LiftMedia Designer. No hardware changing
is necessary.
1.1. Functions
• 5.7", 320x240 pixels, colour TFT LCD display.
• Video playing capability on a section (about 1/4) of the screen.
• High quality music playback.
• Voice announcement of floor messages and elevator events (overloaded, out of service, fire alert etc.).
• Video playing capability on a section (about 1/4) of the screen.
• High quality music playback.
• Voice announcement of floor messages and elevator events (overloaded, out of service, fire alert etc.).
• Displays elevator floor names, floor pictures, direction arrows, logo, background images and other elevator controller
signals (overloaded, out of service, fire alert etc.).
• Drop shadow and 3D effect can be added to all elements of the display.
• Background images can be changed with user defined time period.
• Date, time and temperature displays.
• User-friendly visual design software is freely available.
• Supports common media file types: .mp3, .mpeg, .avi, .wmv, .flv, .mp4, .m4u and .wav.
• Supports common image file types: bmp, jpeg, gif and png.
• All screen, sound, music & video elements are user customizable.
• Can be assembled either to the car or to a landing.
• Parallel interface (Binary / Gray / Arkel M1 counter) and CANbus serial interface (with ARL-500)
• Supports 64 stops with parallel interface and 48 stops with serial interface
• Horizontal or vertical orientation possible.
• The volume of music and announcements can be adjusted separately.
• Backlight can be turned-off after car-light with an adjustable delay (sleep mode feature).
• Sound can be muted inside user defined hours.
• No connection cables are needed for programming. Just copy the design from your PC to the SD-Card and insert the
card into LiftMedia.
• Uses fonts installed on the operating system so that every alphabet is available (Cyrillic, Greek, Arabic etc.).
• Hours of video and music playback with the included SD-Card. Capacity expansion possible with SDHC card support.
• Firmware can be upgraded easily via SD-Card when new versions and new features will be available.
1.2. Technical features
Display properties
Screen type 5.7” TFT screen
LCD resolution 320 x 240 pixels
Viewing area 115.2 x 86.4 mm
LCD type TFT, negative
Backlight LED, white
Viewing angle (horizontal) +60° / -60° (horizontal axis)
(Contrast ratio ≥ 10) +50° / -55° (vertical axis)
Contrast Ratio 400:1
Dot pitch 0.12 x 0.36 mm
Backlight Lifetime 50.000 hours
LiftMedia User Manual V1.70

Electrical properties
• 15... 28VDC (normal operation)
Supply Voltage Range
• 12... 15VDC (operation in emergency state, with low backlight)
LiftMedia-S 4-pin CANbus plug
Supply input • External supply (Parallel interface)
LiftMedia-P
• 4-pin CANbus plug (Serial interface)
• 130-140mA, for 24 VDC (normal operation)
Power consumption
• 80-90mA, for 24 VDC (standby operation, TFT screen backlight is off)
LiftMedia-S CANbus serial communication (with ARL-500)
• Parallel interface: Binary / Gray / Arkel M1 counter
Operating modes
• CANbus serial communication (with ARL-500)
Parallel interface 0 - 28 VDC (Logic 1: 4.3-28Vdc, Logic 0: 0-4.2Vdc) (isolated with
Signal
signal voltage dual channel opto-coupler)
interface LiftMedia-P
• positive or negative common is selectable with GCOM terminal for
Parallel interface
G0…G5, 31 and 32 signals
common signal
• positive or negative common is selectable with ICOM terminal for
selection
02, 804, DD, YAN, DEP, 41, 42 and I1 signals
Multimedia features
Picture formats .bmp, .jpeg, .gif and .png
Music/Video formats .mp3, .mpeg, .avi, .wmv, .flv, .mp4, .m4u and .wav
Video area About ¼ of the screen
Amplifier output 1 Watt, Ro = 8 ohm
Storage capacity Equal to SD-card capacity
Sound Quality 8-bit 30 kHz
Programming and setting
Design interface Creating designs with LiftMedia Designer software
Programming interface Transferring the data to LiftMedia with SD-card
• 64 floors with parallel mode operation
Floor support
• 48 floors with CANbus serial communication
Orientation selection Determined by LiftMedia Designer software
Operating mode LiftMedia-S Not available (only CANbus mode)
selection LiftMedia-P Binary / Gray / Arkel M1 counter / CANbus (settings via 2 buttons and menu)
Date & Time LiftMedia-S Not needed (gets from ARL-500 control panel)
settings LiftMedia-P Settings via 2 buttons and menu
Music/video volume adjustments Via trimmer pot.
Announcement volume adjustment Via trimmer pot.
Screen viewing angle adjustment Orienting the screen by 180o via a jumper at the back of the pcb.
Firmware updating Via SD Card
Dimensions and weight properties
Dimensions (width x length x height) LiftMedia-S 182 x 123 x 28 mm
TFT display and pcb card together LiftMedia-P 182 x 123 x 34 mm
Dimensions LiftMedia-S pcb 182 x 123 x 16 mm
(width x length x height) LiftMedia-P pcb 182 x 123 x 24 mm
TFT display and pcb card individually TFT display 158 x 109 x 12 mm
The four sides of the 7mm wide breakable sections of the pcb board are included within the dimensions.
Fixing hole diameter (Ø) 4mm
LiftMedia-S 275 g
Weight
LiftMedia-P 332 g
Appropriate conditions
Temperature for operation 0 °C - 50 °C
Temperature
Temperature for storage -10°C - 60 °C
Moisture %0 - %90 (non-condensing)
LiftMedia User Manual V1.70

2. System Components
• LiftMedia

LiftMedia-S or LiftMedia-P

• SD-card
The SD-card that is sent with the LiftMedia has 2GB data storage capacity. This capacity can
be increased to 32 GB with SD, SDHC Class-2 or higher SD-cards. With appropriate adaptor,
mini or midi memory cards could be used upon request.
SD-card includes the LiftMedia Designer software and a sample project.

• Loudspeaker

8ohm/3W, with 2-wire cable

• Temperature sensor

with 3-wire cable

• CANbus cable (for LiftMedia-S)

4-wire CANbus cable

• Battery (for LiftMedia-P)

CR2032 3V lithium battery

After commissioning the LiftMedia, this should be inserted into the battery holder.
LiftMedia User Manual V1.70

3. General Overview and Electrical Connections

3.1. LiftMedia-P
3.1.1. LiftMedia-P General Overview

5
3

9 10 11 4
8

13
2

14
12

6 1

Figure-1

1. +15 - +28VDC power supply

2. CANbus connection socket
3. Parallel mode inputs
4. Loudspeaker connection/
5. Temperature sensor connection
6. SD-Card holder
7. SD-Card
8. Battery holder
9. Menu buttons
10. Music/video sound adjustment trimmer pot.
11. Announce sound adjustment trimmer pot.
12. Viewing angle adjustment jumper
13. Backlight socket
14. Programming socket (authorized use only!)
 LiftMedia User Manual V1.70

3.1.2. LiftMedia-P Electrical Connections

PARALLEL MODE OPERATION

Common of signals
G0-G5, 31, 32

Sensor
Temperature sensor

Temp.
connection

Floor signal inputs

according to input mode
Signals from lift controller (Max. 28Vdc!)

Loudspeaker connection
Moving down 8Ohm / Min. 0.5W
Moving up +: Orange, -: Brown

Collecting down
Collecting up SERIAL MODE OPERATION

100 CANbus connection

Out of service 1000 100(+24V): Red
CANL 1000 (0V): Black
Ding-dong (Floor message triggering) CANH CANL: Green
Overloaded CANH: Yellow

Fire
Earthquake (+)
15 .. 28Vdc power supply
(-)
Car light output

Common of signals
41, 42, 02, DD, 804, YAN, DEP, I1
LiftMedia-P

Figure-2

Input signals
Input modu
GCOM G0 G1 G2 G3 G4 G5 31 32 41 42 02 DD 804 YAN DEP I1 ICOM
Gray/Binary * M0 M1 M2 M3 M4 M5 31 32 41 42 02 DD 804 YAN DEP I1 *
Arkel M1 (**) * 817 M1 - - - - 31 32 41 42 02 DD 804 YAN DEP I1 *
CANbus mode is only available with ARKEL ARL-500 controller.
CANbus These inputs and 24Vdc power supply (100-1000) are not used in CANbus mode. Only CANbus
connection is needed.

*: Inputs signals are dual channel opto-coupled. Positive or negative common is applicable.
Connect GCOM / ICOM to negative if input signals are positive, connect GCOM / ICOM to positive if input signals
are negative.
LiftMedia User Manual V1.70

3.1.3. LiftMedia-P Parallel Mode Input Signals

G0 Floor position signals. Up to 64 stops are supported.
G1 Gray/Binary code: 6 inputs are used between G0 (bit 0, LSB) .. G5 (bit 5, MSB).
G2 Arkel M1 counter: 2 inputs G0 (817) and G1(M1) are used. This method can be used for Arkel M1 counting system
G3 and counting types which are not supported by LiftMedia (e.g. 7-segment).
G4 A signal which counts floors should be connected to M1 and a signal which only gives the bottom floor information
G5 (pre-final detector signal) should be connected to 817. When M1 counter mode is used, in case the mains power
failures, the position of car cannot be kept in device’s memory. To make the system learn the position of car again,
the elevator must be moved to the bottom floor.
31 Moving down and moving up signals.
32
41 Collecting down and collecting up signals. Only needed when LiftMedia is used as a hall indicator and collection is
42 done.
DD Ding-dong signal. This signal should be changed for making a floor announcement when car reaches to a floor level.
I1 Car light signal. Car light output must be connected to input I1 (max. 28Vdc) to be able to turn off the TFT backlight
after the car light turns off. Making this connection will significantly increase the life of the screen.
02 Out of service signal.
804 Overloaded signal. Only needed when LiftMedia is used as a car indicator.
YAN Fire alert signal.
DEP Earthquake alert signal.
3.2. LiftMedia-S
3.2.1. LiftMedia-S General Overview

8
7 2
3

4 10

Figure-3

1. CANbus connection socket 6. Viewing angle adjustment jumper

2. Loudspeaker connection 7. Music/video sound adjustment trimmer pot.
3. Temperature sensor connection 8. Announce sound adjustment trimmer pot.
4. SD-Card holder 9. Backlight socket
5. SD-Card 10. Programming socket (authorized use only!)
LiftMedia User Manual V1.70

3.2.2. Liftmedia-S Electrical Connections

CANH
CANL
Temp.

1000
100
LiftMedia-S Sensor

CANbus connection Temperature sensor

100(+24V): Red connection
1000 (0V): Black
CANL: Green
CANH: Yellow
Loudspeaker connection
8Ohm / Min. 0.5W
+: Orange, -: Brown

Figure-4

4. Adjustment
4.1. Viewing angle adjustment
To let the users get the best view of LiftMedia display, there is a jumper setting at the back of the board. This jumper setting can
make the screen turn by 180o. This setting should be done according to the position of the LiftMedia.

Figure-5
You can use the following method to set the viewing angle of LiftMedia:
• Mount the device
• Power on the device
• Look at the screen in two opposite direction:
a) if LiftMedia is mounted in a horizontal position, look at the screen from the bottom and top side.
b) if LiftMedia is mounted in a vertical position, look at the screen from the left and right side.
• If the viewing angle in passengers’ looking direction is:
a) better than the other direction, the jumper setting is correct
b) worse than the other direction, change the jumper setting and mounting direction of the LiftMedia
LiftMedia User Manual V1.70

4.2. Time, Date and Input Mode Settings for LiftMedia-P

When LiftMedia-P is energized, time, date and input mode settings should be done. When the “Press&hold ENT for settings”
message (see Figure-6) appears on the screen, press&hold “Ent.” button at the back of the LiftMedia.

Press&hold ENT for settings

Ayarlar icin ENT’yi basili tutun

Menu buttons at the back

side of the board

Figure-6
When “Ent.” button is pressed&hold, Figure-7 appears. On this screen:
• “+” button changes the parameter value.
• “Ent.” button changes the item and sets the value.
Time: Time setting
Date: Date setting
Input: Operation mode setting. Gray, Binary, M1 and CANBus.
Note: If LiftMedia-P is connected to ARL-500 lift control system via CANbus serial connection, only setting the “Input”
parameter to “CANbus” will be enough. Date and time information is taken from ARL-500 lift controller.
After making the settings, come to “OK” and press the “+” button to save your settings and exit the menu. While working on
this screen, when no action is taken for 2 minutes, LiftMedia will automatically exit the menu and go into normal operation
without saving the settings.

Time/Saat : 00:00
: 01/01/2010
D a t e / Ta r i h
Input/Giris : Gray

OK

Figure-7

5. Required Components
The followings are required to create a design and load it to LiftMedia:
• LiftMedia Designer: The software used for creating a design and making the operation settings of LiftMedia.
“LiftMedia Designer Setup.msi” setup file can be found in the SD-card (in the "extras / LiftMedia Setup" folder) or at
www.arkel.com.tr website.
• Microsoft .NET Framework: A software package required to run the LiftMedia Designer tool in Windows XP and
previous operating systems (comes installed in Windows Vista and 7). If you receive an error while running, you have
to download and install this package.
• Audio&Video Codec Pack: A collection of codec’s may be needed to play audio and video files. The setup file of “K-
Lite Codec Pack” can be found at www.arkel.com.tr website.
• SD-card reader: This is required to read/write the SD-card comes with the LiftMedia.
LiftMedia User Manual V1.70

6. SD-Card Content
The SD-card comes with LiftMedia contains the following folders:

• “arkel”: LiftMedia device searches the compiled design in this folder. This folder must exist all the time for LiftMedia
to be able to operate. When you create or edit a project, you must compile the project and copy the created folder (named
"arkel") replacing this one.
• “extras/LiftMedia Setup”: This folder contains the Windows installer for the LiftMedia Designer software.
• “extras/Sample Project”: This folder contains the default LiftMedia Designer project currently loaded in the SD-Card.

7. LiftMedia Design Process

To make the LiftMedia work with the created design, the following steps should be followed:

A project is prepared with The project is The folder named “arkel” The SD-card is inserted
LiftMedia Designer compiled created after compilation into LiftMedia
is transferred to SD-card
8. To Start the Design
Before starting to create a project with LiftMedia Designer, it will be helpful to watch the tutorial videos
in English voice that can be found at www.arkel.com.tr website. In theses tutorial videos, design creation
and compilation with LiftMedia Designer is demonstrated.

In addition you can also download the following files from www.arkel.com.tr before starting the design:
• Sample projects: Sample projects for horizontal and vertical installation.
• Sound library: Floor arrival and lift event announcements (in English)
• Picture library: Lift event pictures (in English)
LiftMedia comes working with a sample design. The project form of this sample
design can be found in the “extras/Sample Project” folder in SD-card. You can copy
this project to your computer and make changes to create your own design.
To open a new project, click the “New” button from the “Project” menu bar. There
will appear a “screen orientation” window on the screen. If the LiftMedia will be used
in horizontal position, “horizontal screen” should be selected, or if it will be used in
vertical position, “vertical screen” should be selected.

LEGAL NOTICE
The LiftMedia sound and picture libraries are remain the property of Arkel Elektrik Elektronik Tic. Ltd. Sti. These are provided
for the use of with the LiftMedia and may not be used for any other purposes.
Please remember to observe copyright laws and regulations. Ensure that you use copyrighted materials (video, music, speech
and picture files). ARKEL is not responsible for any file used in the LiftMedia except the files in the sample design folder.
LiftMedia User Manual V1.70

9. LiftMedia Designer Software Usage

9.1. Menu bar

1 2 3 4

5
6
7 10
8 9
1- Project: With this menu tab, you can open new project, open an existing project, save and compile your project.
2- Mode: Screen and sound designer mode selection tab.
3- Settings: Backlight turn-off and sound volume settings.
4- Language: Language selection tab (Turkish and English).
5- New: With this button, you can open a new blank project.
6- Open…: With this button, you can open any LiftMedia project in your PC or computer.
7- Save…: With this button, you can save your project.
8- Screen designer: With this button, you can organize the LiftMedia screen.
9- Sound designer: With this button, you can organize the sounds for your LiftMedia design.
10- Compile project: With this button, you can compile your saved project.

From “Edit mode” menu you can switch between “Display components”
and “Static frames” modes. By “Display components” mode, you can add
“Floor texts”, “Floor pictures” etc. to the screen and by “Static frames”
mode, you can make your components look like in 3dimensional.
LiftMedia User Manual V1.70

9.2. Screen components

9.2.1. Display components

10

9
1 2

3
7

4
6

5
8

1- Floor pictures: Displays floor pictures

2- Floor texts: Displays floor texts. Uses fonts installed on the operating system so that every alphabet is available (1, 2,
3… @, #, & … etc.)
3- Direction arrows: Displays direction arrows
4- Time display: Displays time
5- Date display: Displays date
6- Temperature disp.: Displays temperature
7- Video area: Any video can be added to this area.
8- Signal displays: When the lift is overloaded, out of service etc. with this display, any warning sign could be added to
the screen.
9- Zoom settings, while designing your LiftMedia screen.
10- This button shows/hides the borders of the components.
LiftMedia User Manual V1.70

9.2.2. Sound designer

1
3
5

1- Playlist: You can add music and video files using this tab.
2- Floor arrival announcements: To announce the floor arrivals, any sound can be added to this area. If more than one
sound is added to the same line (“Sound-1”, “Sound-2” and “Sound-3”) the sounds will be announced consecutively.
3- Other announcements: To announce the “out of service”, “overload” etc. alerts, designated sounds could be added to
this area.
4- Added videos, sounds and announces could be previewed in this area.
5- Any video, announce and sound data could be searched in your pc or laptop by this area.
9.2.3. General Settings
When you click the Settings tab, “General Settings” menu will appear.

3
LiftMedia User Manual V1.70

1- Turn-off backlight: Backlight display lighting timing option.

If you select one of the options for turning off the backlight with car light, you must connect the car light output to input
I1. If you do not want to use this feature, select “never” option. Please note that selecting this option will significantly
reduce the lifetime of your screen.
2- Music volume: The timing option of the music volume.
3- Sound muted between hours: The sound will be muted between selected time intervals.

10. Compiling the Project and Transferring Data to LiftMedia

After the project design is completed, the project should be saved and then compiled. Only then the created design will be ready
to be transferred to LiftMedia.

To save the project, click the button in the menu bar. A window appears like shown below:

Then to compile the project click the button in the menu bar. A window appears like shown below. The compilation time
of the project depends on the number and size of the files added to the project.

During the compilation process, picture, audio and video files in the project are converted to file formats that LiftMedia can run.
After compilation process is completed, a folder named “arkel” will be created in the folder where the project is saved. Copy
this created folder replacing the folder named “arkel” in the SD-card. The folder name must be “arkel”. A folder with a different
name is not recognized by LiftMedia.
Note: Consider the capacity of the SD-Card before copying the "arkel" folder to SD-card. If the folder size is more than the SD-
card capacity, remove files as needed from the project and compile it again.

11. Firmware Update

To update the LiftMedia firmware the following steps should be followed:
• Learn the firmware version currently running in the LiftMedia. For this, follow the steps below:
• Power off the device than power on again.
• The screen in Figure-8 will appear in the display. The firmware version will be displayed next to “Version on
SDCard” caption.
LiftMedia User Manual V1.70

LiftMedia Bootloader v1.0

©2010
ARKEL Elektrik & Elektronik Tic.
Ltd. Şti.
w w w. a r k e l . c o m . t r
-------------------------------------------
--------
Initializing SDCard…
SDCard not detected. Insert card…
Version on SDCard: 10070721052
Starting LiftMedia…

Figure-8

• Download the “LiftMedia Firmware File” file from www.arkel.com.tr website. The right six number of the .zip file name
is the firmware version. If this version is newer than the device’s version than an update is recommended
• Copy the “liftmdia.afw” firmware file inside this .zip file to “arkel/liftmdia” folder in SD-card
• Insert the SD-card into LiftMedia
• Power on the device
• During start-up, LiftMedia will find the new firmware and will update its firmware.
LiftMedia User Manual V1.70

12. Dimensional Drawings

There are so many holes on the LiftMedia pcboard for mounting. Pcboard size can be adjusted according to need with the help
of the breakable parts at the edges of the pcboard. Refer to the dimensional drawings for accurate positioning of fixing points
and display viewing area.
12.1. LiftMedia-P

(Ø)

Viewing area: 115.2X86.4mm

Figure-9

A: 3,5 K: 109,0
B: 7,0 L: 115,2
C: 18,3 M: 123,0
U
D: 33,3 R: 167,8
E: 44,0 S: 181,8
Figure-10
G: 73,4 T: 4,0
I: 86,4 U: 34,0
Note: All dimensions in mm
LiftMedia User Manual V1.70

12.2. LiftMedia-S

(Ø)

Viewing area: 115.2X86.4mm

Figure-11

A: 3,5 H: 75,0 O: 133,7

B: 7,0 I: 86,4 P: 152,0
C: 18,3 J: 101,0 R: 167,8
U D: 33,3 K: 109,0 S: 181,8
E: 44,0 L: 115,2 T: 4,0
Figure-12 F: 67,0 M: 123,0 U: 28,0
G: 73,4 N: 125,7
Note: All dimensions are in mm
LiftMedia User Manual V1.70

13. Troubleshooting
Problem Images appear on the screen but the floor indicator or up/down arrows do not appear
a) For LiftMedia-P: The operating mode should be selected using the menu buttons (see chapter 4.2. Time, Date
and Input Mode Settings for LiftMedia-P)
Possible
Also ensure that the connection is correct, terminals GCOM and ICOM should be connected to +24Vdc or
solution
0V (see chapter 3.1.2. Liftmedia-P Electrical Connections)
b) For LiftMedia-S: These information is taken from CANbus serial interface. Check CANbus connection.
Problem LiftMedia works but after a while backlight turns off and the screen gets black
If you selected one of the options for turning off the backlight with car light in the “Settings” menu of LiftMedia
Designer tool:
a) For LiftMedia-P: You must connect the car light output to input I1.
Possible
b) For LiftMedia-S: The car light status information is taken from CANbus serial interface and the backlight
solution
is turned-off after car-light with the adjusted delay.
If you do not want to use this feature, select “never” option in the “Settings” menu in your project and recompile
the project. Please note that selecting this option will significantly reduce the lifetime of your screen.
Problem LiftMedia works but there is no sound.
Possible Check your loudspeaker connection. Also check the “Music volume” and “Sound muted between hours” settings
solution in the “Settings” menu of LiftMedia Designer tool.
Problem Some images assigned for a signal display do not appear
The full black colour (RGB= 0, 0, 0) is accepted as transparent for signal display images. In this way, it is possible
Possible to use images in different shapes except from rectangular for signal displays. If there is some region in black
solution colour in your image which you don’t want to appear as transparent, paint these black regions to a little more
lighter. To do this, you may use any image processing software.
Problem Some of video files cannot be compiled
Install the “K-Lite Codec Pack” on your computer which you can download from our website.
Possible Although the necessary codec’s are installed, rarely, some media formats may not be recognized. If you encounter
solution this type of media file, remove this file from your project or try to convert it to a recognizable format by using a
video converter software and try again.
Problem Some of video files do not appear
Possible Make sure that your video files have sound if your LiftMedia designer version is older than V1.039. The current
solution version of LiftMedia supports videos without sound.