DL 09 ST 008 Eng

DL-09-ST-008-ENG F
Supplier Quality Assurance Manual
Issue – January 2017
This Manual is an official GKN Driveline publication, GKN Driveline Suppliers are authorised to print this
document for internal use only
DL-09-ST-008-ENG F
TABLE OF CONTENTS
SUPPLIER CODE OF CONDUCT ………………………………………….………………………………………..….
INTRODUCTION………………………………………………………………………………………………………..….1
1 Supplier Quality Base Requirements.............................................................................................................. 3

2 Quality Management System ......................................................................................................................... 3
2.1 GKN Driveline Supplier Portal ................................................................................................................. 4
2.2 Supplier Audit .......................................................................................................................................... 4
2.3 Risk of Business Interruption................................................................................................................... 5
2.4 Capacity Planning and Execution............................................................................................................ 5
2.5 Electronic Data Interchange .................................................................................................................... 5
2.6 Partnership .............................................................................................................................................. 6
2.7 Packaging ................................................................................................................................................ 6
2.8 Shipping ................................................................................................................................................... 7
3 PRE-PRODUCTION ....................................................................................................................................... 7
3.1 Advanced Quality Planning ..................................................................................................................... 7
3.2 Production Part Approval Process .......................................................................................................... 7
3.3 Pre Delivery ............................................................................................................................................. 8
3.4 Safe Launch Inspection Process ............................................................................................................. 8
4 SERIES PRODUCTION ................................................................................................................................. 8
4.1 Normal Production Delivery..................................................................................................................... 8
4.1.1 Product/Process Audit...................................................................................................................... 8
4.1.2 Product/Material Conformity............................................................................................................. 9
4.1.3 Annual Layout .................................................................................................................................. 9
4.1.4 Environmental Considerations ......................................................................................................... 9
4.1.5 End of Life Vehicle Directive and IMDS ......................................................................................... 10
4.1.6 European Union (EU) Regulation on Chemicals (REACH) ........................................................... 10
4.1.7 Methods for Supplier Measurement ............................................................................................... 11
4.1.8 Change Notification ........................................................................................................................ 11
4.1.9 Reaction to changing Conditions ................................................................................................... 12
4.1.10 Management Escalation Process .................................................................................................. 13
4.1.11 Continuous Improvement ............................................................................................................... 14
4.1.12 Sub-Supplier Assurance System ................................................................................................... 14
4.1.13 Change of Quality Registration Status ........................................................................................... 14
4.2 Related Costs ........................................................................................................................................ 14
4.3 Supply of Service Parts ......................................................................................................................... 15
4.4 Delivery Problems ................................................................................................................................. 15
5 RECORD RETENTION ................................................................................................................................ 15
DL-09-ST-008-ENG F
Standard Number:
Supplier Quality Assurance 003054
Manual Page of Issue Level
1 15 F
Standard Owner Date Released by Date

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Mauro Andolfo 15 Jan. 2017 Aitor Lizarazu / Lutz Weiss / Philippe Doumeingts 27 Feb. 2017
DL-09-ST-008-ENG F
Standard Number:
2 15 F

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-INTRODUCTION-
GKN Driveline is one of the world's leading automotive systems suppliers. Our vision for GKN Driveline
is to be the number one supplier of driveline systems and solutions by operating our business to the
highest standards of quality, integrity and performance..
With the significant increase in purchased content, achieving such challenges requires strong support
from a solid and stable supplier base. In recent years we have been developing strong partnerships
with our key suppliers to achieve excellent value creation on both sides.
We aim to be the customer of choice for our suppliers, being demanding but attractive, trustworthy and
fair, growing business together in a sustainable way, and achieving mutual benefits.
The purpose of the Supplier Quality Assurance Manual is to define the minimum requirements
for all direct material suppliers. All suppliers shall be obliged to fulfil the requirements defined
in this manual.
1 Supplier Quality Base Requirements
 This document is intended to be used in conjunction with and is in addition to the GKN
Driveline Standard Terms and Conditions of Purchase.
 All Suppliers are expected to supply parts to GKN Driveline with zero defects and zero
complaints, on time, using defined packaging (please refer to the Logistics Protocol).
Parts supplied shall meet all engineering specifications and function with no
abnormalities.
 Funding is to be identified in the initial quote and subsequent quotes to assure quality and
delivery including error occurrence, prevention and detection (poke yoke, error proofing
devices etc.) and defect outflow prevention to GKN Driveline. Controls implemented at a
later date are the financial responsibility of the Supplier.
 The Supplier must ensure that it has adequate capacity to fulfil the contract.
2 Quality Management System
All Suppliers to GKN Driveline shall have a Quality System certified by an accredited third party
Certification Body to:
• ISO/TS 16949 or IATF 16949/2016; and
• ISO 9001 as a minimum supported by a GKN Driveline ISO/TS Gap Audit self-
assessment as per GKN STD 003203_1 and submitted to a GKN Driveline SQA
representative.
GKN Driveline is totally committed to develop a proactive safety culture through all of its supply
chain up to its final customers. That is why GKN Driveline encourages all Suppliers to show
strong commitment and full attention to Product Safety standards such as, for example, Critical
and Significant Characteristics (CC/SC) management. Specific audits will be performed by
GKN Driveline following our STD PSSO (Product Safety Pass Off) and GKN Checklist defined
in agreement with ISO 26262.
GKN Driveline is committed to the Environment, Health & Safety certification. GKN Driveline
therefore encourages Suppliers to show voluntary commitment and become certified to ISO
14001, OHSAS 18001 and ISO 50001.
The Supplier shall submit a copy of the certificates as evidence of compliance. The Supplier is
obliged to send all new certificates directly to the local GKN Purchasing/SQA representative or
upload them directly into the Supplier Directory via the GKN Supplier Portal (DPS).

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If a certificate is suspended or rescinded, it shall be reported immediately to the GKN

Purchasing/SQA representative.
The Supplier is responsible for the development of its sub-suppliers according to the GKN
Driveline requirements and shall cascade these to the entire supply chain.
The Supplier must complete yearly internal audits for special processes where applicable
utilizing:
CQI-9 Special Process: Heat Treat System Assessment published by the AIAG.
CQI-11 Special Process: Plating System Assessment published by the AIAG.
CQI-12 Special Process: Coating System Assessment published by the AIAG.
CQI-15 Special Process: Welding System Assessment published by the AIAG.
CQI-17 Special Process: Soldering System Assessment published by the AIAG.
CQI-23 Special Process: Molding System Assessment published by the AIAG.
CQI-27 Special Process: Casting System assessment published by the AIAG
CQI series of audits shall be completed by qualified personnel. The self-assessment shall be
retained on site and made available for review by GKN Driveline or the certification body upon
request and submitted within 48 hours.
2.1 GKN Driveline Supplier Portal
In pursuit of enhanced supplier relationships, GKN Driveline has launched the Supplier Portal.
This is a web based interactive application enabling an effective interface with suppliers for
quality and providing valuable news information and non-confidential standards, resulting in
closer partnerships and improved communications. It is important that you visit this website on
a regular basis in order to keep up to date.
To obtain your User Account please contact your local GKN Purchasing representative.
The GKN Supplier Portal home page is accessed at https://portaldl.gkn.com/
Suppliers are required to update their quality certificates and key contact details within the
portal.
2.2 Supplier Audit
GKN Driveline reserves the right to carry out audits and assessments of Suppliers and sub-
suppliers quality management systems, processes, and products, if applicable to our
customers, after prior notification. For this purpose, access is to be granted to GKN Driveline
representatives and our customers.
This audit will be performed by a GKN Driveline audit team in accordance with a programme
sent to the Supplier before the audit.
The audit will require participation from all management responsible for each function at the
Supplier’s and its sub-supplier’s site. An audit is not the sole responsibility of the Quality
function; GKN Driveline expects input from management and staff of all relevant functions.
As a result of the audit, Corrective Action Plans (CAP) may be required from the Supplier and
its sub-suppliers. The GKN Driveline auditor will require regular progress reporting against any
such activity. Corrective Actions will be managed through the Supplier Portal (Audit Tool).

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2.3 Risk of Business Interruption
The Supplier must prove that its facilities are well protected against the risk of business
interruption (e.g. fire, arson, environmental pollution). Special emphasis is placed on
housekeeping in potentially hazardous areas. Third party audit results and certificates from
insurance companies are acceptable. GKN Driveline expects suppliers to have a risk of
business interruption contingency plan. This will be reviewed during the Supplier Assessment
Audit and should be available upon request.
2.4 Capacity Planning and Execution
The Supplier is obliged to maintain capacity for GKN Driveline business in accordance with the
contract. In addition to overall capacity, emphasis is placed on the flexibility necessary to react
to changing demands.
1. LCR: Lean Capacity Rate reflects what the Supplier shall produce in a 5-day working
week without overtime.
2. MCR: Maximum Capacity Rate reflects what the Supplier shall be able to produce either
adding Saturday (6th day) schedule or additional overtime hours for each of the 5 days; or
a combination of both.
3. Capacity Start Date: The Supplier is required to demonstrate ability to meet the required
capacity by conducting a run at rate study using GKN Standard DL-09-FR-005-ENG, 8
weeks prior to ‘Job 1’ at the Supplier. This may be witnessed on site by GKN SQA
Representatives.
2.5 Electronic Data Interchange (EDI)
GKN Driveline only accepts demand and shipment related communication via Electronic Data
Interchange (EDI). The GKN Driveline specification is based on the EDIFACT DELINS format.
It enables tracking from ordering to delivery:
o Communication of forecasts – DELFOR
o Communications of call-offs - DELJIT
o Communication of goods in transit - DESADV
o Communication of confirmation of delivery/goods receipt – RECADV
Advanced Shipping Notice includes container, handling unit number/ serial number and
engineering revision level/ supplier lot.
For Suppliers unable to comply with the GKN Driveline EDI specification, Suppliers will be able
to communicate with GKN Driveline via EDI using the Supplier Exchange Portal. This portal
also offers to all Suppliers, access to additional information related to GKN schedules and
shipment related data. This application is free of charge for Suppliers and can be accessed via
the GKN Supplier Portal.

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2.6 Partnership
GKN Driveline encourages its Suppliers to arrange visits for their employees to GKN Driveline
locations. Please contact your local Purchasing representative.
On-Site support during pre-production and launch: Upon request by GKN Driveline, the
Supplier will provide on-site support during all pre-production build phases and production
launch activities.
Supplier plant liaison for all series production shifts: Supplier shall organize a plant
liaison that will support each of the GKN Driveline shifts. At a minimum the Supplier plant
liaison shall have the responsibility to:
 Implement immediate countermeasures to contain suspect parts and to confirm that
defective parts are not shipped to GKN Driveline
 Approve GKN Driveline’s requests for rework and sort
 Coordinate and provide resources to rework and sort parts including work instructions and
required tools, gauges, identifiers, labels etc.
 Provide clear information regarding any suspect parts en-route to GKN Driveline (how to
identify defect, disposition guidelines)
 Coordinate special delivery of certified OK parts.
2.7 Packaging
Packaging must guarantee protection against any quality and logistics issues that might occur
between the Supplier’s completion of production of the product until GKN Driveline’s final point
of use.
GKN Supply Chain is responsible for providing the packaging selection in accordance with the
Standard Packaging Catalogue. Any internal material required (i.e. dunnage, insert, anti-
corrosion material) should be proposed by the Supplier in order to protect the product against
adverse climatic conditions, warehousing and transit. A deviation from this standard is only
possible through a packaging deviation that is approved by GKN Supply Chain.
An official Packaging Instruction must be approved between the Supplier and the receiving
GKN Driveline location and included in the PPAP documentation. If the Packaging Instruction
is based on an approved packaging deviation, the request form must be included in PPAP
documentation.
For further details, please refer to the following:
DL-09-RM-002: GKN Supplier Logistics Protocol

DL-09-FR-004: GKN Supplier Logistics Protocol Form
DL-08-PY-001: Standard Packaging Catalogue
DL-08-FR-012: Supplier Packaging Instruction
DL-08-PR-067: Standard Packaging Deviation
DL-08-FR-014: Packaging Deviation Request

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2.8 Shipping
All direct material (productive stock) sent to a GKN Driveline facility needs to be compliant with
the Global Transport Label Policy, which defines the labelling requirements for all purchased
parts from external suppliers and GKN Driveline companies.
For further details, please refer to the following:
DL-09-PY-001-ENG: Global Transport Label Policy
3 PRE-PRODUCTION
3.1 Advanced Quality Planning
Suppliers are required to initiate, support and manage all new product or program development
through a formal APQP process for design, manufacturing and sub supplier processes. The
goal shall be to develop processes and products that meet GKN Driveline requirements for
quality and logistics.
3.2 Production Part Approval Process
The requirement to approve individual products will be agreed with the receiving GKN Driveline
location and shall be carried out in accordance with standard Production Part Approval
Process (PPAP) Level 3 unless otherwise specified due to GKN’s customer requirements.
PPAP manuals can be obtained at http://www.aiag.org
A separate purchase order may be issued for PPAP samples. PPAP samples shall be
produced from production processes and shall be delivered in the manner intended for series
quantities. Where feasible, GKN Driveline expects the parts to arrive in the agreed packaging,
with the formal series documentation and delivered by the agreed freight company. PPAP
sample parts should be clearly labelled as such.
The following documents are designed to help achieve successful PPAP submissions to GKN
Driveline.
STD 003427_4: GKN Driveline Guidelines for obtaining 'Right First Time' PPAP and action plan
STD 003427_6: Component Supply Chain Chart
PPAP documentation must be supplied to GKN Driveline via the GKN Supplier Portal (ePPAP).
In some cases it may be required to add to the PSW the VDA cover sheet in English as per
VDA Volume 2. If this is required it will be clearly stated on the PPAP Purchase Order.
Two Retained Master Samples for each PPAP submission shall be stored at Supplier site for
the entire life of the programme. They should be clearly marked (including but not limited to
date of manufacture, part number and review level etc.) and stored in a secure and protective
environment to prevent deterioration. Where multi cavity tools are used, one Retained Master
Sample per cavity should be stored.

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3.3 Pre Delivery
Before delivery starts, EDI connections (manual schedules if EDI is not available) should be
verified and finally agreed. If required by the GKN Driveline location, the Supplier and GKN
Driveline will sign a written agreement on the terms of delivery and interpretation of exchanged
data.
GKN Driveline will supply detailed information for:
 Total volume per period (non-binding estimates)

 Frequency of delivery
 Packaging instructions
 Freight company (in case "ex-works" or “free carrier” agreed)
 Documentation (ie. delivery note, invoice etc.)
 Parts and container documentation
In some cases final approval of the packaging will be notified after the first two or three
deliveries, as the small quantity of initial samples may be insufficient to assess all aspects of
the packaging.
3.4 Safe Launch Inspection Process
GKN Driveline is using Safe Launch, where appropriate to ensure processes are generating
defect free product as a further step towards achieving its goal of zero ppm.
Safe Launch is an additional off-line inspection of specified characteristics for a defined period
immediately after Start of Production or as requested by GKN Driveline following a complaint or
process change.
Safe Launch requirements are defined in GKN Driveline standards:

STD 052013: Safe Launch
STD 052013_1: Safe Launch Report
4 SERIES PRODUCTION
4.1 Normal Production Delivery
Assurance of Product and/or Process Quality is the sole responsibility of the Supplier. GKN
Driveline’s objective is for all Suppliers to ship direct to stock.
4.1.1 Product/Process Audit
GKN Driveline may require that the Supplier conducts a product/process audit at the request
of, and possibly in the presence of, a GKN Driveline Purchasing/Quality representative;
additionally, a GKN Driveline Audit team may conduct an audit at any reasonable time or in
response to a process change request or quality problem.
The results are to be provided to GKN Driveline, together with all documents such as: FMEA,
Control Plans, documents on statistical data - quality material certificates - operational
capability of test and inspection equipment, etc.
GKN Driveline will provide advice to Supplier regarding Quality Assurance if required.
GKN Driveline will inspect any documentation, which the Supplier reasonably considers to be
confidential, at the Supplier’s premises if required.

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4.1.2 Product/Material Conformity & Traceability
All products or materials used in products shall conform to applicable regulatory requirements.
Suppliers shall have a robust traceability system in place, linking finished products back
through to raw material.
As an example, change in cast code or heat lot frequently requires process parameters to be
modified by GKN Driveline before processing in GKN Driveline facilities. GKN Driveline
requires its Suppliers to produce components from high volume heat lots and to deliver these
parts in a continuous process, maintaining traceability.
Each delivery of such components must be produced from a single cast code or heat lot.
Systems must be in place at the Supplier to assure that these parts are correctly identified,
without risk of mixing. Supplier can seek prior approval to ship partial shipments as an
addendum to the last regular shipment of the particular cast code or heat batch.
For each new cast code or heat lot, the Supplier shall alert the GKN Driveline location before
first delivery.
For each critical and/or significant characteristic and for each production run, the Supplier shall
measure all the data defined in the control plan. This data is to be made available to GKN
Driveline on request within 48 hours.
4.1.3 Annual Layout
Supplier shall perform a dimensional confirmation every year of supplied parts. The
requirements are:
 1 pc Layout with balloon drawing
 Process Capability Summary chart for last 3 months for every significant characteristic
 Material Certificate / Metallurgy
 Functional testing (if needed)
 To be provided within 48 hours of request
 Keep at Supplier (until Supplier Portal can accept it)
 Declaration “no change to process or product since last PPAP”
This periodic inspection is a routine quality requirement that must be part of the Supplier’s standard
process to confirm production quality. Any associated costs must be met by the Supplier, and GKN
Driveline will not accept requests for payment for this activity.
4.1.4 Environmental Considerations
Suppliers must conform to all local and customer requirements regarding Environmental,
Health and Safety.
The primary reference list of declarable substances - to be used in connection with IMDS - is
the Global Automotive Declarable Substance List (GADSL) which is available at
www.gadsl.org.

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4.1.5 End of Life Vehicle Directive and IMDS
According to European legislation 2000/53/EC, ELV (End of Life Vehicle) Directive and certain
customer requirements, automotive suppliers must report the chemical composition of parts
supplied to the final vehicle and, when required, submission of this data should be made
through the IMDS (International Material Data System).
All new part references must be submitted into IMDS as an addition to the PPAP requirements.
The use of lead, mercury, hexavalent chromium and cadmium is prohibited.
All necessary measures must be taken by the Supplier to ensure that radioactive substances
do not contaminate steel, or steel parts, supplied to GKN Driveline. In all cases the maximum
contamination of steel, or steel parts, by radioactive material must not exceed 0.4Bq/g.
GKN Driveline encourages the implementation of ISO14001 and OHSAS18001 or equivalent.
http://www.mdsystem.com/
Suppliers should submit the material breakdown into GKN Driveline IMDS Account Number
5929 or an account specifically notified to the Supplier by GKN Driveline.
The Supplier must be able to demonstrate, upon request by GKN Driveline or GKN Driveline's
customer, evidence that the information entered into the IMDS system is accurate and
conforms to legal and/or customer requirements.
In addition, the Supplier must be able to demonstrate, upon request of GKN Driveline, that it
has an organizational system that will ensure the defect free and on time supply of parts.
For this purpose, the Supplier shall train and appoint an employee to be the Product Safety
Manager.
An overview of tasks and knowledge of the Product Safety Manager shall be sent to GKN
Driveline upon request.
4.1.6 European Union (EU) Regulation on Chemicals (REACH)
In June 2007, the European Regulation (EC) 1907/2006 concerning the Registration,
Evaluation, Authorisation and Restriction of Chemicals (REACH) entered into force.
REACH affects all industries, including the Automotive Industry (AI). As the AI is made up of
vehicle manufacturers and many tiers of the supply chain, it has several roles and obligations
under REACH. Action is constantly required from OEMs and suppliers.
One of the requirements of REACH is that manufacturers and importers have a duty to
register, for each legal entity, substances on their own, or in preparations that they produce or
import in quantities over 1 tonne per year (per manufacturer/importer), unless the substance is
exempt from registration. Registration requirements also apply to substance(s) intentionally
released from articles under certain conditions, in which case the article producer/importer is
responsible for the registration.
Please consider that:

 Companies that do not comply with REACH will have no market. REACH poses a threat to
any company doing business in the EU (and business with customers who do business in
the EU).
 Business continuity can be adversely impacted by REACH and supply chains can be
disrupted.
 Companies that understand the business implications and impacts of REACH and develop
strategic action plans will gain a competitive edge over those that do not.

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4.1.7 Supplier SCORECARD
GKN Driveline will make available, through the GKN Supplier Portal, a specific Supplier
Scorecard that has to be considered by Suppliers as one of the reference documents for an
open and transparent “voice of the customer” review. It will demonstrate Supplier’s
performance during a specific period of time and it will be affected by events such as:
 Quality complaints
 Delivery disruptions
 Unauthorised changes
 8D closure on-time (< 30 Days)
 Certification
 New programme launches (on-time, right first time, PPAP delivery, etc.)
.
4.1.8 Methods for Supplier Measurement
GKN Driveline monitors the quality of deliveries from Suppliers in order to continuously improve
their processes and procedures and reduce cost.
Methods for Supplier measurement are defined in the following standards.
STD 003053: Supplier Classification

STD 003052: Reasons for Rejection and Deviation
4.1.9 Change Notification
No changes may be made without prior approval by GKN Driveline. Changes are defined
as follows.
ISO/TS16949 Manual Section 7.1.4 Change control

AIAG PPAP fourth edition Manual Section 3.1 – customer notification.
Supplier change notification: GKN Driveline must be notified in writing and before change
implementation, of all changes, including but not limited to change of design, supplier, material,
method, machine, facility conditions, raw material source, manufacturing, process, location
and packaging etc. To implement changes, the Supplier is required to use the GKN Driveline
engineering change notification form. A new PPAP and/or presentation, product testing or
documentation may be required before approval of the change.
Supplier shall guide and control its sub-suppliers in the same manner as that for the Supplier.
A minimum of 90 days prior notice is required for all changes. However due to the validation
testing of GKN Driveline and its customers that maybe required, the time to approve a change
may be significantly longer and the Supplier will be notified in this case.
Any Supplier that undertakes any unauthorised change shall be liable for all costs, losses
and damages suffered or incurred by GKN Driveline and its customers resulting from
production disruption, quality issues and corrective actions.
GKN Driveline change notification: GKN Driveline shall inform the Supplier of the
design/process changes that may occur to enable the Supplier to modify its processes and to
ensure traceability. PPAP approval is required to validate any change.
Safe Launch Procedure shall be used to verify effectiveness of Quality Controls and
protect GKN Driveline.

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4.1.10 Reaction to changing Conditions
This section defines GKN Driveline’s expectations regarding a Supplier’s ability to respond to
changing conditions with an appropriate degree of urgency.
Delivery expectations
It is recognised that conditions can change due to circumstances beyond the control of either
GKN Driveline or the Supplier. When these conditions arise, it is expected that Suppliers join
GKN Driveline in expending every effort to meet the needs of GKN Driveline’s customers.
Non-conformance detection at GKN Driveline: When a problem is detected at GKN

Driveline, the preferred action is for the Supplier to take away all suspect material and replace
with certified stock immediately with zero disruption to GKN Driveline.
In the event of non-conforming material being detected, a Quality Complaint will be raised and
Suppliers will be notified via automatic email. The complaint will be visible in the GKN Supplier
Portal (Complaints Management) and each step of the complaint management process should
be documented within same system.
GKN Driveline reserves the right to sort suspect material or authorise a third party to perform
the sort until the Supplier plant liaison can take over these activities. Supplier will be charged
for the expenses incurred if the root cause is determined to be the Supplier’s responsibility. If a
deviation is required, it is the Supplier’s responsibility to request the deviation through the GKN
Driveline Purchasing contact.
In addition, GKN Driveline expects the Supplier to make every effort to replace any missing
quantities in accordance with the GKN Driveline schedule. All additional costs that may result
from replacement of missing quantities (e.g. premium freight) will be the responsibility of the
Supplier.
Non-conformance detection at the Supplier: The primary objective is for the Supplier to
deliver material in line with GKN Driveline’s specifications. When a problem is detected at the
Supplier, the relevant GKN Driveline Purchasing representative must be contacted as soon as
the problem is detected, by telephone. The description of the defect, scope of exposure,
containment and corrective actions being taken with specific timelines must be provided via
use of GKN STD format available in the GKN Supplier Portal.
In exceptional circumstances a short-term deviation (for a specified period of time or a defined

number of parts) can be requested by the Supplier.
When a deviation is approved by GKN Driveline, the deviation number must be added to the
shipment label on all containers of the deviating material. This material must not be mixed in
containers with non-deviating material and must be delivered before further supplies of
conforming parts.
Problem solving
Complaints Management DEADLINES
Phase DEADLINES
1 Containment actions documented in the Supplier Portal 24 hours
2 Root Cause definition (**) 5 Working Days
3 Short Term Corrective Actions Implementation 10 Working Days
4 Long Term Corrective Actions Implementation 30 Working Days

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(**) In EXCEPTIONAL circumstances where the root cause cannot be defined within 5 working
days, a clear step by step timing plan should be provided to GKN Driveline for approval.
Containment actions shall be documented in the GKN Supplier Portal (Complaint

Management) within 24 hours of notification and will remain in place until the effectiveness of
permanent corrective actions is confirmed.
A disciplined problem solving method should be used to determine the true root cause(s) using
a fishbone (Ishikawa) diagram. Corrective action(s), verification, monitoring of effectiveness
and steps to avoid repeat occurrences should be documented in the GKN Supplier Portal
against the complaint.
The implementation of the corrective action should be completed within 10 working days of the
issue of the complaint.
Safe Launch Procedure shall be used to verify the effectiveness of quality controls and
protect GKN Driveline.
4.1.11 Controlled Shipping Level
Repeat failures or high severity complaints or violation of safe launch will result in controlled
shipping procedures being implemented (GKN Standard 003456)
4.1.12 Management Escalation Process

GKN Driveline reserves the right to perform an on-site Supplier Management Review of 8D’s
and the Corrective Action Plan. Escalation to the Supplier’s highest management levels may
be required to present turnaround / improvement plans to the relevant GKN Driveline Product
Group or Divisional HQ.
Criteria Escalation Escalation Escalation Escalation

Plant Clusters Product Global
Commodity Groups
Top worst supplier(s) in a time period by number of
documented complaints X X X (*)
Line shut down at GKN Driveline X X

Repeated or chronic issues / complaints X
Customer deliveries interrupted X
Unauthorized process or product change X
Excessive unresolved complaints, unwillingness or
inability to improve performance X
Customer disruption as a result of Quality, Delivery,

X
Field actions, Product recall.
(*) in case of AWD Suppliers

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4.1.13 Crisis Management
In the unlikely event of a “crisis” situation, such as, for example, a product safety issue, product
recall or delivery disruption, GKN reserves the right to oblige the Supplier, at the Supplier’s
cost, to appoint a Third Party Consultant (TPC) to facilitate the crisis management, the process
of root cause investigation and corrective action implementation.
4.1.14 Continuous Improvement
A Continuous Improvement (CI) philosophy using lean principles shall be deployed throughout
the Supplier’s organisation. GKN Driveline requires its Suppliers to continuously improve in all
areas of safety, quality, cost and delivery activity.
GKN Driveline requires all Suppliers that do not have zero defects or zero complaints to
document a CI plan and provide it to their GKN Purchasing representative upon request.
Upon specific request or in the event of critical situations, GKN can provide LEAN
training sessions and workshops at the Supplier’s site. GKN would expect any benefit to
be mutually shared by a separate agreement between the parties.
4.1.15 Sub-Supplier Assurance System
GKN Driveline’s Suppliers must develop a Quality Assurance System with their own sub-
suppliers, which is to be equivalent to that described in this Manual.
All sub-suppliers within the supply chain shall be ISO 9001 certified as a minimum and full level
3 PPAP documentation shall be required and approved from all sub-suppliers.
4.1.16 Change of Quality Registration Status
The Supplier is required to notify GKN Driveline in writing if any change to the Supplier’s
registration scope or suspension of the company’s registration takes place.
4.2 Related Costs
A complaint charge to at least partially cover GKN Driveline’s administration costs caused by a
complaint will apply to all complaints where the root cause is confirmed to be the Supplier’s
responsibility. Complaints raised will be charged at €250 per complaint. GKN Driveline will be
able to charge the Supplier for actual administration costs exceeding the above amount. The
Supplier shall be entitled to prove that GKN Driveline actually suffered significantly lower or no
administrative costs as a result of the complaint.
GKN Driveline and its Suppliers are part of the supply chain of automotive manufacturers and
are obliged to deliver in accordance with strictly detailed schedules.
Delays in GKN Driveline’s delivery to its customers could cause production problems or even
line stoppages and could result in large cost and damages claims (including consequential
losses and financial penalties). If the cause of such a problem is traced to the Supplier, GKN
Driveline will seek reimbursement from the Supplier for all such costs and damages.
GKN Driveline is committed to assuring the highest quality standards to its customers. As part
of its contingency planning, the Supplier shall put in place and maintain in full force and effect

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DL-09-ST-008-ENG F
Standard Number:
15 15 F
at all times insurance which GKN Driveline considers appropriate to the scope of activities to
be performed by the Supplier, including:
(a) public and product liability insurance with a level of cover commensurate with the risks
that are associated with the Supplier’s obligations; and
(b) any insurance required by law or regulation.
Suppliers must confirm that they are capable of meeting these liabilities and produce to GKN
Driveline satisfactory evidence of appropriate insurance or other cover.
4.3 Supply of Service Parts
GKN Driveline requires its Suppliers to maintain tooling during the time that the part is in mass
and spare part production and so that it can meet agreed service requirements.
4.4 Delivery Problems
The Supplier must make every effort to avoid delays or arrears against the agreed schedules.
If a delivery problem occurs or is foreseen by the Supplier, the Supplier must alert the GKN
Driveline location immediately.
GKN Driveline reserves the right (but is not obliged) to check the total quantity delivered and
the quantity per bin. Non-conformance with quantities declared in paperwork is a severe fault
and will lead automatically to the issue of a concern report.
5 RECORD RETENTION
Record retention periods depend on GKN Driveline's and its customers' requirements. The
requirements of the law may also differ from country to country. For details please refer to the
GKN Driveline Record Retention Standard.
STD 600466: Record Retention.
As a fundamental element of GKN Driveline’s philosophy of never-ending improvement,

your comments and suggestions regarding this document would be valuable.
You are invited to submit any proposals for future improvements to the local Purchasing
Department or HQ Purchasing Office at:
GKN Driveline
PO BOX 4128
Ipsley House, Ipsley Church Lane
Redditch, Worcestershire
B98 0WR UK
In case of any problem, please contact your local GKN Driveline Manufacturing Location.

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DL-09-ST-008-ENG F

Supplier Quality Assurance Manual

Issue – January 2017

SUPPLIER CODE OF CONDUCT ………………………………………….………………………………………..….

1 Supplier Quality Base Requirements.............................................................................................................. 3

Standard Owner Date Released by Date

Standard Owner Date Released by Date

1 Supplier Quality Base Requirements

2 Quality Management System

Standard Owner Date Released by Date

If a certificate is suspended or rescinded, it shall be reported immediately to the GKN

2.1 GKN Driveline Supplier Portal

The GKN Supplier Portal home page is accessed at https://portaldl.gkn.com/

2.2 Supplier Audit

Standard Owner Date Released by Date

2.3 Risk of Business Interruption

2.4 Capacity Planning and Execution

2.5 Electronic Data Interchange (EDI)

Standard Owner Date Released by Date

For further details, please refer to the following:

DL-09-RM-002: GKN Supplier Logistics Protocol

Standard Owner Date Released by Date

For further details, please refer to the following:

DL-09-PY-001-ENG: Global Transport Label Policy

3.1 Advanced Quality Planning

3.2 Production Part Approval Process

STD 003427_6: Component Supply Chain Chart

Standard Owner Date Released by Date

3.3 Pre Delivery

GKN Driveline will supply detailed information for:

 Total volume per period (non-binding estimates)

3.4 Safe Launch Inspection Process

Safe Launch requirements are defined in GKN Driveline standards:

4.1 Normal Production Delivery

4.1.1 Product/Process Audit

Standard Owner Date Released by Date

4.1.2 Product/Material Conformity & Traceability

4.1.3 Annual Layout

4.1.4 Environmental Considerations

Standard Owner Date Released by Date

4.1.5 End of Life Vehicle Directive and IMDS

GKN Driveline encourages the implementation of ISO14001 and OHSAS18001 or equivalent.

4.1.6 European Union (EU) Regulation on Chemicals (REACH)

Please consider that:

Standard Owner Date Released by Date

4.1.7 Supplier SCORECARD

4.1.8 Methods for Supplier Measurement

Methods for Supplier measurement are defined in the following standards.

STD 003053: Supplier Classification

4.1.9 Change Notification

ISO/TS16949 Manual Section 7.1.4 Change control

Standard Owner Date Released by Date

4.1.10 Reaction to changing Conditions

Non-conformance detection at GKN Driveline: When a problem is detected at GKN

In exceptional circumstances a short-term deviation (for a specified period of time or a defined

Complaints Management DEADLINES

Standard Owner Date Released by Date

Containment actions shall be documented in the GKN Supplier Portal (Complaint

4.1.11 Controlled Shipping Level

4.1.12 Management Escalation Process

Criteria Escalation Escalation Escalation Escalation

Line shut down at GKN Driveline X X