Subject: Information Technology

Class-X
Date: 10/04/2021
Part-A
Unit-1: Communication Skills
Chapter-1: Methods of Communication
A. Select the correct option.
1. Which of the following is not a form of non-verbal communication?
a. Facial Expression
b. Hand gestures
c. Spoken words
2. Which form of communication is extremely private?
a. Intrapersonal
b. Interpersonal
c. Small group
3. Which of the following brings personal warmth and friendliness between the sender and receiver?
a. Written Communication
b. Visual Communication
c. Oral Communication
4. Any communication that conveys a message consisting of spoken words is called______
a. Visual communication
b. Written communication
c. Oral Communication
5. A smile and a nod is an example of _________.
a. Verbal Communication
b. Non-verbal communication
c. Oral Communication

B. Fill in the blanks:

1. In Interpersonal communication, information is exchanged between two individuals.
2. The conveyance of ideas and information in forms that can be seen through the eye is referred to as
visual communication.
3. Press conference, board meeting, and teleconference are examples of Small group communication.
4. Non-verbal communication happens in the absence of any oral or composed words.
5. Verbal communication enables people to symbolically represent objects, ideas, places, etc.
6. Pitch is the loudness and softness of a speaker’s voice.
 Subject: Information Technology
Class-X
Date: 10/04/2021
Chapter-2
Communication Cycle

A. Select the correct option.

1.________ is a process of sharing information between two or more people.
a. Description b. Communication c. Transition
2. When a receiver gets a message, he sends back a _________
a. Card b. Mobile c. Response
3. The _______ the response, the more effective is the communication cycle.
a. Slower b. Quicker c. Clear
4. __________ feedback suggests a need for change in the mode of communication.
a. Positive b. Negative c. Mechanical
5. Descriptive feedback includes ____________ in the form of written comments or verbal conversations.
a. General guidance b. Specific information c. General rules
B. Fill in the blanks:
1. The communication process enlists the steps we take to comprehend each other property.
2. Right feedback given at the right time can lead the students towards their desired goal
3. Non-specific feedback gives a vague response to the receiver.
4. Encoding refers to know the sender wishes to communicate the message.
5. Specific feedback provides detailed information relating to a task or the individual’s performance.

C. Write T for True and F for False.

1. A communication cycle does not include social media outlets. F
2. Decoding refers to how the receiver interprets the message, depending on his circumstances and
understanding. T
3. If no feedback is given, it indicates agreement or reluctance in accepting ideas. T
4. A receiver is the person for whom the message is intended. T
5. Feedback can enhance a student’s confidence, self awareness, and enthusiasm for learning. T

D. Answer the following questions:

1. What is meant by a ‘Communication Cycle’?
Ans:- Communication cycle describes how an idea, impression, or feeling is made known to others. A
communication cycle includes resources such as e-mail threads, social media outlets, VoIP message outlets, etc.
 Subject: Information Technology
Class-X
Date: 10/04/2021
2. Describe the principles of effective communication.
Ans:- Principles of effective communication:
a. Simple language: - The language used in communication should be simple. It should be understandable
by both the sender and the receiver.
b. Definite:- The communication should be definite, i.e., its aim should be clear in the mind of the sender.
c. Complete and Concise:- The information provided in the communication should be Complete and to the
point.
d. Appropriate medium

3. What is the importance of feedback?

Ans:- Feedback is required to continue the process of active communication. It can be effective only when it is
heard, interpreted and accepted. Feedback is important in following ways:
a. Basis of Problem-Solving
b. Effective listening
c. Can Motivate
d. Can improve Performance
e. Tool for Continued learning

4. What factors should be considered while giving descriptive feedback?

Ans:- The following points should be taken into consideration to make descriptive feedback effective:
Goal oriented: - Feedback should be given keeping in the aim of learning in mind, as students work towards
achieving the learning object.
Actionable:-When students have knowledge but do not know where to apply it, they lose interest in learning.
Hence their experience should be put to use by giving them specific direction.
User-friendly:- The feedback should be given in an easy to understand language so that student can
comprehend what they are supposed to do to achieve the learning aim.
Timely: - The students should receive the feedback on time, i.e., when it is still possible for them to put it to
use.
Continuous:- Feedback should be given continuously, along with instructions.
Consistent: - The students should be given a consistent feedback.