HELPING PEOPLE THRIVE

Building an
AI-Powered
Organization
Adriana
Gomes
Director Cloud Solutions
Architecture Azure Data & AI
Microsoft
The world is
changing
 The world is
changing
Industries are transforming rapidly
The drivers for economic growth are evolving
The world is more connected than ever
 The AI
technology
is here
 Carmax estimates an individual
would take 11 years to do what Azure
OpenAI Service was able to do in
days

And the
impact is Progressive is saving $10M
real annually with AI-powered chatbots

EY is saving 250K hours of

manual work per client using
intelligent document automation
 The opportunity is
yours to
lead the AI transformation
Technology drives GDP growth, and the
pace of change is accelerating
Global GDP and technological revolutions Cloud

Real GDP in trillions of 2011 GK$, logarithmic scale Smartphone

Internet

100 PCs +AI

Transistors
Synthetic fertilizer
Flight
Internal combustion engine
10 Mass production and assembly lines
Mass steel production
Electrification
Telegraph
Steam engines
1
Printing press

1000 1100 1200 1300 1400 1500 1600 1700 1800 1900 2000

GDP growth multiplier

per century
0.4x 1x 1x 2x 4x 20x

Source: Maddison Project, Ourworldindata

 Leaders want to serve
customers and partners

Serve your Motivate your Steer your

customers employees organization
 What decisions
will you make
to move forward?
 Put AI in action today

Quickly react to Maintain Serve your Optimize

unanticipated business customers core
circumstances continuity in new ways processes
 Three key scenarios for
AI in Action

Business Employee Customer

process productivity service
optimization
 Find efficiencies

Reduce cost

Business Generate revenue

process
optimization
THE AI-
POWERED
ORGANIZATION
What is an AI-
powered
organization?

Fuels decision making

with more predictive and
accurate information
What is an AI-
powered
organization?

Data-driven

Curious

Committed to using
AI responsibly
 Microsoft’s
Responsible AI
principles
Privacy &
Security

Reliability & Inclusiveness

Safety
Microsoft’s
Responsible AI
Principles
Fairness Accountability

Transparency

https://aka.ms/rairesources
 Microsoft’s
Responsible AI
principles
Building blocks
Privacy &
Security to enact principles

Tools and processes

Reliability & Inclusiveness
Safety
Microsoft’s Training and practices

Responsible AI
Principles Rules

Fairness Accountability
Governance

Transparency

https://aka.ms/rairesources
The AI powered
organization

Connects data across

the organization
Empowers every
employee with AI
 AI Business
School

Case studies
Thought leadership videos
Practical guides
Executive insight videos
Technology talks

1.9 M+ 190+ 640% 4.7/5.0

Avg
Visitors Countries Engagement
Rating

https://aka.ms/aibs
Align AI tech to your
skills, capability,
and maturity Val ue

The right Maturity

use case
Cultivating the right
AI leaders champion a cultural transformation with
cultural mindset is business transformation
essential

Communication Innovation Autonomy Training

AI leader

AI beginner

KRC Research commissioned by Microsoft.

“AI and skills – a global research study by Microsoft.”
Microsoft Transform, 7 May 2020.
https://news.microsoft.com/transform/leading-businesses-reveal-the-power-of-combining-human-ingenuity-with-ai/
 What defines an
AI-ready culture?

Data-driven Empowering Responsible

and inclusive

Leadership
MLOps means you
can scale AI across
the organization

S o f t wa r e
Business leaders Data scientists ML engineers Other IT teams
d e ve l o p e r s

Model reproducibility M o d e l va l i d a t i o n M o d e l d e p l oy m e n t M o d e l r e t ra i n i n g
AI is creating value
across business
functions

Marketing Sales Support Finance

Demand generation Sales Enablement Customer experience Finance operations

40%
108% recommendation
2x increase 50% reduction in
increase in -to-opportunity
in self-help variance between
conversion rate, compared
success revenue forecast
to sales to 10%
YOY previously and actuals
 Translink can operate
with scale and speed
to create impact
Improved the accuracy of Reduced average
predicted departure times by customer wait times by
What defines an AI-
ready culture?
Val ue

The right Maturity

use case
 Machine learning
adoption in enterprises:
the current picture

Are you using AI or machine learning

technology in your organization?

Already using in production or Currently researching its use No plans at this stage
trialing in a proof of concept

S o u r c e : C C S I n s i g h t I T D e c i s i o n - M a k e r s u ra v e y 2 0 1 9
Sample: 431
Crossing the AI chasm

Culture Every employee Tr u s t e d p a r t n e r s

 AI and the year ahead:
what now?

No more Business Process Responsible

experimentation metrics automation approaches
Priorities for investment
in AI and Machine
Learning

The ability of systems to ensure data security and privacy 45%

Transparency of how systems work and are trained 40%

Ability for the technology to be customized to our requirements 39%

Overall accuracy of vendor technology 32%

Whether systems support the use of open-source technology 25%

Flexibility in how and where to run machine learning-based applications 25%

Speed and performance of vendor in training data sets for machine learning 22%

Sector- or business-specific applications and guidance on real, applied 21%

use cases
Easy-to-use development and life cycle management tools for machine 16%
Question: What are the most
learning
important considerations
Depth of advanced research in the fields of AI vendors 13% when investing in AI or
machine learning technology?
Technical or consulting support to help build or co-develop AI solutions 12% Note: Respondents could
select up to three answers.
S o u rc e : C C S I n s i g h t I T
Support and tooling for AI governance and responsible use 10% Decision-Maker Survey 2019
Sample: 427
 Align AI tech to your
skills, capability, and
maturity Val ue

The right Maturity

use case
 91%
of employees want new
skills that will help them
succeed alongside AI
AI in the hands of every
employee and business
function

Everyday Te c h n i c a l Decision
employees users makers
AI for everyone across
the organization

Everyday employee Business users Advanced Developers and

and business users in core functions business users data scientists

Microsoft 365 Dynamics 365 AI AI Builder & Azure AI

Power Platform
Scale
with
MLOps

Off-the-shelf Customized
 Empowering subject
matter experts with AI

Research and Engineering

development AI for reasoning

Product
Production and
management
manufacturing
Mackmyra
Mackmyra combines AI with human
expertise to craft award winning spirits
by putting AI in the hands of the Master
Blenders.
Mondelez
Mondelez is working to provide AI
based recommendations to their master
tastemakers to improve snack quality
and discover new ways to delight our
taste buds!
Novartis
Novartis is bringing the power of AI to
the desktop of every associate to
transform how medicines are
discovered, manufactured, &
commercialized.
AN AI-POWERED
ORGANIZATION
 Responsible AI built into Azure AI
Fairness
Assess fairness and
mitigate fairness issues
to build models for
everyone.
Causal analysis
Estimate the effect of a
feature on real-world
outcomes.
Explainability
Understand model
predictions by generating
feature importance values
for your mode.
Error analysis
Identify dataset cohorts with
high error rates and visualize
error distribution in your
model.
Counterfactuals
Observe feature
perturbations and find the
closest datapoints with
different model predictions.
Responsible AI scorecard
Get a PDF summary of your
Responsible AI insights to share
with your technical and non-
technical stakeholders to aid in
compliance reviews.
 Azure AI in Microsoft Cloud solutions
AI Use Case Where to Try Powered By Adopted By

Assisted Coding & Generated Content Azure Open AI Service

Content & Design Production Azure Machine Learning

Personalized Recommendations Azure Machine Learning

Contextual Assistance Azure Machine Learning

Biometric Detection & Identity Verification Azure Cognitive Services

Image Captioning, SEO & Accessibility Azure Cognitive Services

Speech Transcription & Captioning Azure Cognitive Services

Conversational Intelligence Azure Cognitive Services

Insider Risk Management Azure Cognitive Services

Content Reading & Writing Experiences Azure Applied AI

Extract Text from Documents & Structure Data Azure Applied AI

Search as a Service Azure Applied AI

Strabag
Carmax
 VIDEO 5
CarMax customer story
 How do I get started?

Get your data Build intelligent Increase Increase seller

estate AI-ready app experiences developer productivity productivity with
with Azure with Azure AI with GitHub Viva Sales
Learn how migrating your Learn how to build AI- Learn how GitHub Copilot Learn how AI capabilities enable
data to Azure can give powered applications for your can drive 55% greater personalized coaching and
you the foundation for organization on Azure productivity intelligence for sellers
better AI experiences with developers

Leverage AMMP to conduct a Book an AI Try GitHub Copilot Try Viva Sales today
data estate assessment executive briefing today (Preview)
session
Thank You
NEEDED.EDUCATION