NCIP Citizens Charter 24nov2021

NATIONAL COMMISSION ON INDIGENOUS
PEOPLES
CITIZEN’S CHARTER
2021 (1st Edition)
I. MANDATE
Republic Act 8371, otherwise known as “The Indigenous Peoples’ Rights Act of 1997”,
created on October 29, 1997, the National Commission on Indigenous Peoples (NCIP), as
the primary government agency responsible for the formulation and implementation of
policies, plans, and programs to promote and protect the rights and well-being of the
Indigenous Cultural Communities/Indigenous Peoples (ICCs/IPs) and the recognition of their
Ancestral Domains (ADs) as well as their rights thereto.
Indigenous Peoples Rights:
 Right to Ancestral Domains – The rights of ownership and possession of ICCs/IPs to

their Ancestral Domains shall be recognized and protected.
 Right to Self-Governance and Empowerment - The state recognizes the inherent right
of ICC/IPs to self-governance and self-determination and respects the integrity of their
values, practices, and institutions. Consequently, the state shall guarantee the right of
ICCs/IPs to freely pursue their economic, social, and cultural development.
 Social Justice and Human Rights - The state shall likewise ensure that the
employment of any form or coercion against ICCs/IPs shall be dealt with by law.
 Cultural Integrity – the State shall respect, recognize, and protect the rights of
ICCs/IPs to preserve and protect their culture, traditions, and institutions. It shall
consider these rights in the formulation and application of national plans and policies.
II. VISION
An esteemed Commission committed to the delivery of quality services to ICCs/IPs with their
rights fully respected, recognized, promoted, and protected.
III. MISSION
The NCIP is the primary government agency that formulates and implements policies, plans
,and programs for the recognition, respect, promotion, and protection of the rights and well-
being of IPs with due regard to their ancestral domains and lands, self-governance and
empowerment, social justice and human rights, and cultural integrity.
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IV. NCIP EMPLOYEE PLEDGE
I am an NCIP employee,
I advocate:
The promotion of tribal institutions,
(they are the jewels in the shifting sands of the mainstream)
Recognition of ancestral domains,
(they are the connecting link between the ancestors and the present)
Prevention and settlement of disputes,
(the tales about mother nature and the IP is always a story of peace)
Promotion of Indigenous knowledge systems and practices;
(what is hidden from the mainstream is revealed to the IP)
The assurance of free and prior informed consent of IP communities; and,
(the way to an IP’s heart is through full transparency)
Promotion of the empowerment and overall development of the IP.
(the community is a person, it develops as a whole, not in parts)
I shall serve with all my heart, mind, body, and soul.
This I swear by my Maker,
by my ancestors,
and before all men.
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V. LIST OF SERVICES
Ancestral Domains Office (External and Internal Services)
1. Request for Certification Precondition (CP) for Extractive/Large Scale 6

Activities
2. Request for Certification Precondition (CP) for Non-Extractive/Small 19
Scale Projects
3. Request for Certification Precondition (CP) for Community 31
Solicited/Initiated, LGU and Other Government Projects
4. Request for the Issuance of Certificate of Non-Overlap (CNO) 38
5. Request for documents including supporting papers even in electronic 45
and digital files of Certificate of Ancestral Domain Tile (CADT),
Certificate of Ancestral Land Title (CALT), Certification Precondition
(CP), Ancestral Domain Sustainable Development and Protection Plan
(ADSDPP) and Certificate of Non-Overlap (CNO)
Office of Education, Culture, and Health (External and Internal Services)
6. Medical Assistance to Walk-in Clients 50

7. Medical and Dental Mission/Outreach Program 54
8. Assistance to Non-Medical Walk-in Clients 58
9. Issuance of Medical Certificate 61
10. Educational Assistance Program (EAP) and Merit-Based Scholarship 63
Program (MBSP)
Legal Affairs Office (External and Internal Services)
11. Process for Rendition of Legal Opinion/Legal Advisory 67

12. Process for Legal Assistance for Walk-In Clients 70
13. Issuance of Certificate of No Pending Administrative Case 72
Office of Empowerment and Human Rights (External and Internal Services)
14. Application for Issuance of Certificate of Confirmation (COC) 74
Office of the Chairperson - External Affairs and Communication Division
15. Distribution of Communication/Advocacy Materials 78

16. Handling Requests for Agency Reports/Inputs on IP Issues 80
Finance and Administrative Office (External and Internal Services)
17. Purchase Request for Goods and Services through Public Bidding 83
18. Purchase Request for Goods through Shopping and NP-Small Value 86
Procurement (SVP)
19. Requisition and Issuance of Inventory Items 90
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20. Issuance of Property Acknowledgement Receipt (PAR) and Inventory 93
Custodian Slip (ICS)
21. Issuance of Vehicle Trip Ticket 95
22. Receipt, Inspection, Acceptance, and Recording of Deliveries of 97
Inventory Items
23. Handling of all incoming communication and documents from External 100
and Internal source
24. Processing of Financial Claims of Suppliers and Employees (for 102
Payment through LDDAP-ADA)
25. Issuance of Service Record (External) 108
26. Issuance of Service Record (Internal) 110
27. Approval of GSIS Loan Application 112
28. Issuance of Certificate of Employment and Compensation 115
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NCIP CENTRAL OFFICE
Ancestral Domains Office
(External and Internal Services)
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1. Request for Certification Precondition (CP) for Extractive/Large Scale
Activities
Section 19 of NCIP A.O. No. 3, Series of 2012 - Extractive/Large Scale Activities
In accordance with the provision of NCIP Administrative Order No. 3, Series of 2012,
Certification Precondition (CP) shall be issued by the NCIP, signed by the Chairperson,
attesting to the grant of Free and Prior Informed Consent (FPIC) by the concerned ICCs/IPs
after appropriate compliance with the requirements provided for in the abovementioned
Guidelines.
NCIP Central Office, Regional Offices and Provincial

Office or Division:
Offices/CSCs
Classification: Highly technical (Multi-Stage Processing)
G2C – Government to Citizen; G2G – Government to

Type of Transaction:
Government
Who may avail: External: All Filipino citizens, Private Companies/Institutions duly
registered with the government, and Government Agencies who
will implement the following projects within the ancestral
domains:
 Exploration, development, exploitation, utilization of land,
energy, mineral, forest, water, marine, air, and other
natural resources requiring permits, licenses, lease,
contracts, concession, or agreements e.g., production-
sharing agreement, from the appropriate national or local
government agencies, including feasibility studies related
thereto;
 Those that may lead to the displacement and/or
relocation of ICCs/IPs;
 Resettlement programs or projects by the government or
any of its instrumentalities that may introduce migrants;
 Declaration and management of protected and
environmentally critical areas, and other related
undertakings;
 Bio-prospecting and related activities;
 Activities that would affect their spiritual and religious
traditions, customs and ceremonies, including ceremonial
objects, archeological exploration, diggings and
excavations, and access to religious and cultural sites:
 Industrial land use including the establishment of
economic zones;
 Large scale agricultural and forestry management
projects;
 Carbon trading and related activities;
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 Large scale tourism projects;
 Establishment of temporary or permanent military
facilities;
 Conduct of military exercises, or organizing para-military
forces;
 Issuance of land tenure instrument or resource use
instrument by any government agency and related
activities; and
 Others analogous to the foregoing, except small-scale
quarrying.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter request addressed to NCIP Proponent

2. Endorsement of the CP application Regulatory agency
 The application for CP shall be
endorsed by the appropriate
regulatory agency or unit of
government to the NCIP
Regional Office that has
jurisdiction over the area where
the plan, project, program or
activity is sought to be
undertaken, provided however,
that for plans, programs,
projects or activities affecting
ancestral domains that do not
require a permit, license or
agreement from any
government
agency/instrumentality, the
application shall be filed
directly with the same NCIP
Regional Office having
jurisdiction over the area.
3. Proponent profile Proponent
a. Certified photocopy of
Certificate of Registration;
b. Articles of Incorporation;
c. By Laws
d. Latest General Information
Sheet
e. Proof of Financial Capability
(i.e., Cash and Disbursement
Receipts, Bank Statement,
Current Assets and Liabilities,
Financial Study);
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f. Proof of Technical
Competence;
g. Special Power of Attorney
(SPA) in case of
representatives or Notarized
Secretary’s
Certificate/Notarized Board
Resolution;
h. Duly notarized undertaking by
the Proponent/Applicant,
written in a language spoken
and understood by the
community concerned, that it
shall commit itself to full
disclosure of records and
information relevant to the
plan, program, project or
activity, that would allow the
community to full access to
records, documents, material
information, and facilities
pertinent to the same.
4. Project profile Proponent
a. Nature and purpose of the
project
b. Location (sitio/barangay that
will be affected)
c. Abstract of proposed project
d. Duration
e. Preliminary assessment of the
likely economic, social, cultural,
and environment effects;
including potential risks and
how these will be addressed;
f. Persons to be involved in
implementation
g. Operational plan and activities
h. Indicative budget
i. Business plan to include
detailed financial
projection/plan and operational
plan of the project
5. Location Plan/Map of the proposed Proponent
project area showing the names of
sitios and/or barangays that will be
affected and its geographic
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coordinates. The map should include

complete technical descriptions.
FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
Regional Office
1. Submit the 1. Receive, record, and None 1 hour Records Officer,
application forward the Regional Office
with complete application to the
supporting Office of the Regional
document to Director
the Regional
Office that
has
jurisdiction
over the area
where the
plan, project,
program or
activity is
sought to be
undertaken
2. None 2. Review and refer the None 1 hour Regional
application to Chief, Director
Technical
Management
Services Division
(TMSD)
2.2 None 2.2 Receive and review None 1 day Chief, TMSD,
the application. Regional Office
Forward application
and instruct technical
staff to check
completeness of
application.
2.3 None 2. 3 Check completeness None 1 day Staff, TMSD,
of the application and Regional Office
database for the
determination of data
and information over
the applied area and
prepare report.
 Incomplete
9
documents – Inform
the requesting party of
any deficiency and
enumerate the lacking
requirements.
 Complete documents
a. If applied area is
found to be
located patently
outside and will
not affect any
ancestral domain,
Certificate of Non-
Overlap is issued.
b. If location of
applied area is
inside and will
affect ancestral
domain,
memorandum for
the constitution of
the Field Based
Investigation (FBI)
Team is prepared.
3. None 3. Prepare initial and None 1 hour Chief, TMSD,
forward the Regional Office
Memorandum on the
Constitution of the
FBI Team to the
Regional Director
3.1 None 3.1 Approved None 30 minutes Regional
Memorandum Order Director
of FBI team
3.2 None 3.2 Release None 3 days Records Officer,
Memorandum of FBI depending on Regional Office
team the location of
the PO/ CSC
4. Receive 4. Set date of Pre-FBI None 1 day FBI Team
invitation and conference and Leader,
agrees to the inform Proponent Provincial Office
schedule of (PO)/
the pre-FBI Community
conference Service Center
(CSC)
4.1 Attend the 4.1 Conduct Pre-FBI None 1 day FBI Team, PO/
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pre-FBI Conference CSC
conference
4.2 None 4.2 Prepare and sign the None 1 day FBI Team, PO/
pre-FBI activity report CSC
and Work and
Financial Plan (WFP)
4.3 None 4.3 Forward the Activity 3 days PO/ CSC
Report and WFP to *depending on
the Regional Office the location of
the PO/ CSC
4.4 None 4.4 Receive, record, and None 1 hour Records Officer,
forward the Activity Regional Office
Report and WFP to
the Office of the
Regional Director
4.5 None 4.5 Review and refer the None 1 hour Regional
Activity Report and Director
WFP to Chief, TMSD
4.6 None 4.6 Review, initial, and None 1 day Chief, TMSD,
forward the WFP Regional Office
5. None 5. Approve the WFP None 1 hour Regional
Director
5.1 None 5.1 Forward WFP to None 1 hour Records Officer,
Proponent Regional Office
5.2 Receive, 5.2 Receive, record, and None 1 day Records Officer,
sign, and forward the Activity Regional Office
forward the Report and WFP
WFP to the
Regional
Office
6. None 6. Prepare Order of None 1 hour Cashier,
Payment of FBI fee Administrative
and forward to and Finance
proponent Division
6.1 Receive 6.1 Accept payment, The amount to 1 day Cashier,
Order of issue Official Receipt be deposited by Administrative
Payment and to Proponent the Proponent is *If the FBI Fee and Finance
pay agreed during is paid thru Division
correspondin pre-FBI check by the
g fees conference. It proponent, a
should be check
indicated in the clearance
approved WFP issued in the
province takes
3 days while
outside the
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province is
more than 3
days
7. None 7. Conduct FBI  FBI fee is 3-5 days FBI Team

dependent on *the duration in
the the conduct of
geographic FBI is
location of dependent
the applied upon the
area. distance, size,
and terrain of
the applied
area
7.1 None 7.1 Prepare, sign, and None 2 days FBI Team
submit duly notarized
FBI report to
Regional Office
8. None 8. Receive, record, and None 1 hour Records Officer,
forward the FBI Regional Office
Report to the Office
of the Regional
Director
FBI report to TMSD Director
8.2 None 8.2 Review FBI report None 1 day Chief, TMSD
and prepare Work
Order of the FPIC
team
 Incomplete
documents – Issue
Memorandum Order for
compliance of any
deficiency and
requirements
– Recommend to the
Regional Director for
issuance of Work Order
to conduct FPIC
9. None 9. Approve and transmit None 1 hour Regional
Work Order to Director
Records Officer
9.1 None 9.1 Release Work Order None 3 days RO Records
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to FPIC team * depending on Officer
the location of
the
PO/CSC
10 Receive 10. Set date of pre-FPIC None 1 day FPIC Team

invitation and conference and Leader,
agree to the inform Proponent PO/CSC
schedule of
the pre-FPIC
conference
10.1 Attend the 10.1 Conduct Pre-FPIC None 1 day FPIC Team,
pre-FBI Conference PO/CSC
conference
10.2 None 10.2 Prepare and sign None 1 day FPIC Team,
the pre-FPIC Activity PO/CSC
Report and WFP
10.3 None 10.3 Forward the Activity 3 days PO/CSC
Report and WFP to *depending on
the Regional Office the location of
the PO/CSC
10.4 None 10.4 Receive, record, None 1 hour Records Officer,

and forward the Regional Office
Activity report and
WFP to the Office of
the Regional Director
10.5 None 10.5 Review and refer None 1 hour Regional
the Activity Report Director
and WFP to TMSD
Director
11.2 Receive, 11.2 Receive, record, None 1 day Records Officer,
sign, and and forward the Regional Office
forward the Activity Report and
WFP to the WFP
Regional
Office
Payment of FPIC fee Administrative
13
proponent Division
12.1 Receive 12.1 Accept payment,  The amount 1 day Cashier,
Order of issue Official Receipt to be Administrative
Payment to Proponent deposited by **If the FPIC and Finance
and pay the Fee is paid thru Division
correspondi Proponent is check by the
ng fees agreed during proponent, a
pre-FPIC check
conference. It clearance
should be issued in the
indicated in province takes
the approved 3 days while
WFP outside the
province is
more than 3
days
13. None 13. Approve the schedule  Cost is 1 Hour Regional

and venue of the 1st determined Director
Community during pre-
Consultative FPIC
Assemblies (CCA) conference
14. Receive 14. Posting of Notices and indicated 5 days FPIC Team,
invitation and Serving of in the *the duration in PO/CSC
letter and Invitations to approved the posting of
agree to the Indigenous Peoples, WFP notices and
schedule of proponent and other  Cost is serving of
the CCA Stakeholders dependent invitations is
upon the dependent
geographic upon the
location of distance, size,
the IP and terrain of
settlements the applied
and number area
of IPs to * 7 days
participate After
during the posting/serving
process of notices
before CCA is
conducted.
15. Present fully 15. Conduct of 10 days FPIC Team,

company Community PO/CSC
profiles and Assemblies
proposed
project
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16. None 16. Consensus Building 30 days FPIC Team,
and Decision Meeting PO/CSC
of the affected
ICC/IPs
17. Attend MOA 17. MOA Negotiation and 5 days FPIC Team,
negotiations Preparation PO/CSC
18. Attend MOA 18. MOA Validation, 5 days FPIC Team,

validation, ratification and PO/CSC
ratification, signing
and signing
19. None 19. Prepare and submit None 20 days FPIC Team,
duly notarized FPIC PO/CSC
Report
20. None 20. Review of the FPIC None 10 days Regional Review
report Team (RRT)
 Incomplete RRT is
documents – Issue composed of the
Memorandum Order for TMSD Chief,
compliance of any Regional Legal
deficiency and Officer, and
enumerate the lacking FPIC Focal
requirements Person
– Recommend to the
issuance of Certification
Precondition
20.1 None 20.1 Endorse the FPIC None 3 days Regional
and RRT report to *depending on Director
Ancestral Domains the location of
Office the Regional
Office
CENTRAL OFFICE
21. None 21. Receive, record, and None 1 day Central Office
forward the FPIC Records Officer,
Report to the Office of Regional Office
the ADO Director
22. None 22. Review and refer the None 1 day ADO Director
FPIC report to Chief,
Resource
Management Division
(RMD) and MOA to
LAO
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22.1 None 22.1 Review the FPIC None 7 days RMD, ADO
and RRT Report
 Incomplete
documents – Issue
Memorandum Order to
concerned RO for
compliance of any
deficiency and
requirements/document
s
– Endorse the CP
application to the
Ethnographic
Commissioner for
endorsement to the
CEB Secretariat for
inclusion to the CEB
Agenda.
22.2 None 22.2 Review of the MOA None Legal Affairs
Office
 Incomplete
documents – LAO
issue Legal Opinion
enumerating the
observations/findings
and submit to ADO for
compliance of the
concerned RO
– LAO issue Legal
Opinion favorably
endorsing the MOA and
submit to ADO.
23. None 23. Endorse the CP None 1 day Director, ADO
application to the
concerned
Ethnographic
Commissioner
 All
comments/findings of
ADO and LAO are
16
compiled by the
concerned Regional
Office.
23.1 None 23.1 Endorse the CP None 1 day Concerned
application to the Ethnographic
CEB Secretariat for Commissioner
inclusion to the CEB
Agenda
24. None 24. Include CP None 1 day CEB Secretariat
application to the
CEB Agenda
24.1 None 24.1 Issue memorandum None 1 day ADO Director
to concerned
Regional Office to
direct RRT, FPIC
Team and invite IP
representatives and
proponent to attend
CEB deliberation
24.2 Receive 24.2 Notify RRT, FPIC None 1 day Regional
invitation Team, IP Director
and agree to representatives and
attend CEB Proponent on the
session schedule of the CP
deliberation
25. Attend CEB 25. Deliberate and None 1 day Commission en
deliberation approve CP Banc
application
25.1 None 25.1 Prepare CP and None 2 days Chief, RMD,
CEB Resolution ADO
25.2 None 25.2 Sign CP and CEB None 1 day All
Resolution Commissioners
25.3 None 25.3 Sign CP, None 1 day Chairperson
Resolution, and MOA
25.4 None 25.4 Prepare transmittal None 1 day RMD, ADO
of the approved CP
to Regional Office
and proponent and
forward to Records
Unit
26. None 26. Release approved CP None 1 day Central Office,
to concerned Records Unit
Regional Office
26.1 Receive 26.1 Release approved None 1 day Regional Office
approved CP to Proponent
CP
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Total Number of days 145 days
Notes:
 The FBI and FPIC fees are dependent on the location of the applied area and IP
settlements.
 The FBI and FPIC fees are determined/discussed during the pre-FBI and pre-FPIC
conference of the FBI/FPIC Team and Proponent;
 FBI/FPIC fees are cost of Transportation, Food, Supplies and Materials, and
Communication used during the whole FBI-FPIC process.
 Free and Prior Informed Consent (FPIC) refers to the consensus of all members of
the ICC/IPs which is determined in accordance with their respective customary
laws and practices that is free from any external manipulation, interference, and
coercion and obtained after fully disclosing the intent and scope of the
program/project/activity, in a language and process understandable to the
community. The Free and Prior Informed Consent is given by the concerned
ICCs/IPs upon the signing of the Memorandum of Agreement containing the
conditions/requirement, benefits as well as penalties of agreeing parties as basis
for the consent.
This service is under the following laws:

 RA 8371- Indigenous Peoples’ Right Act of 1997
 NCIP Administrative Order Number 3, Series of 2012
 Processing time is aligned with the realities in the field.
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2. Request for Certification Precondition (CP) for Non-Extractive/Small
Scale Projects
Section 24 of NCIP A.O. No. 3, Series of 2012 - Non-Extractive/Small Scale Activities

(NESSA)
Guidelines.
NCIP Central Office, Regional Offices, and Provincial

Office or Division:
Offices/CSCs

Government
Who may avail: External: All Filipino citizens, Private Companies/Institutions
duly registered with the government, and Government
Agencies who will implement the following projects within the
ancestral domains:
1. Feasibility studies not embraced in the preceding

Sections;
2. Non-extractive exploitation and utilization of land,
water, and natural resources as defined under
existing laws, rules and regulations of governing or
regulating agencies, e.g. ISF, CBFM, IFMA etc.;
3. Programs/projects/activities not requiring permits
from government agencies;
4. Other Small scale quarrying projects.
1. Letter request addressed to NCIP Proponent

2. Endorsement of the CP application Regulatory agency
 The application for CP shall
be endorsed by the
appropriate regulatory
agency or unit of government
to the NCIP Regional Office
that has jurisdiction over the
area where the plan, project,
program or activity is sought
19
to be undertaken, provided
however, that for plans,
programs, projects or
activities affecting ancestral
domains that do not require a
permit, license or agreement
from any government
jurisdiction over the area
3. Proponent Profile Proponent
c. By Laws
Sheet
Financial Study);
Competence;
(SPA) in case of
Secretary’s
Resolution;
h. Duly notarized undertaking by
the Proponent/Applicant,
4. Project Profile Proponent
20
project
will be affected)
c. Abstract of proposed project
d. Duration
e. Preliminary assessment of
the likely economic, social,
cultural, and environment
effects including potential
risks and how these will be
addressed;
implementation;
g. Operational plan and
activities;
h. Indicative budget; and
detailed financial
projection/plan and
operational plan of the project
coordinates. The map should
include technical description of the
boundary of the applied area.
CLIENT FEES TO BE PROCESSING PERSON

AGENCY ACTIONS
STEPS PAID TIME RESPONSIBLE
REGIONAL OFFICE
1. Submit the 1. Receive, record, None 1 hour Records
application and forward the Officer,
with application to the Regional Office
complete Office of the
supporting Regional Director
documents
to the
Regional
Office that
has
jurisdiction
over the
area where
the plan,
project,
program or
activity is
21
AGENCY ACTIONS
sought to be
undertaken
2. None 2. Review and refer None 1 hour Regional
the application to Director
Chief, TMSD
2.2 None 2.2 Receive and None 1 day Chief, TMSD,
review the Regional Office
application.
Forward
application and
instruct technical
staff to check
completeness of
application.
2.3 None 2. 3 Check None 1 day Staff, TMSD,
completeness of Regional Office
the application
and database for
the determination
of data and
information over
the applied area.
 Incomplete
documents –
Inform the
requesting party of
any deficiency and
enumerate the
lacking
requirements.
 Complete
documents
If applied area is
found to be located
patently outside and
will not affect any
ancestral domain,
Certificate of Non-
Overlap is issued.
If location of applied
area is inside and
will affect ancestral
22
AGENCY ACTIONS
domain,
memorandum for
the constitution of
the FBI Team is
prepared.
3. None 3. Prepare initial and None 1 hour Chief, TMSD,
Memorandum on
the Constitution of
the FBI Team to
the Regional
Director
3.1 None 3.1 Approved None 30 minutes Regional
Memorandum Director
Order of FBI
Team
3.2 None 3.2 Release None 1 hour Records
Memorandum of Officer,
FBI Team Regional Office
4. Receive 4. Set date of Pre- None 1 day FBI Team
invitation FBI conference Leader,
and agree and inform PO/CSC
to the Proponent
schedule of
the pre-FBI
conference
4.2 Attend the 4.2 Conduct Pre-FBI None 1 day FBI Team,
conference
4.3 None 4.3 Prepare and None 1 day FBI Team,
submit pre-FBI PO/CSC
Activity Report *depending on
and WFP the location of
the PO/CSC
4.4 None 4.4 Receive, record, None 1 hour Records
and forward the Officer,
Activity Report Regional Office
and WFP to the
Office of the
Regional Director
and WFP to Chief,
TMSD
4.6 None 4.6 Review, initial, None 1 day Chief, TMSD,
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AGENCY ACTIONS
WFP
5. None 5. Approve the WFP None 30 minutes Regional
Director
5.1 None 5.1 Forward WFP to None 1 hour Records
Proponent Officer,
Regional Office
5.2 Receive, 5.2 Receive, record, None 1 hour Records
sign, and and forward the Officer,
forward the WFP to Cashier Regional Office
WFP to the
Regional
Office
Payment of FBI Administrative
fee and forward to and Finance
proponent Division
6.1 Receive 6. 1 Accept payment  The 1 hour Cashier,
Order of and issue Official amount to Administrative
Payment Receipt to be *If the FBI Fee and Finance
and pay Proponent deposited is paid thru Division
correspondi by the check by the
ng fees Proponent proponent, a
is agreed check
during pre- clearance
FBI issued in the
conference province takes
. It should 3 days while
be outside the
indicated province is
in the more than 3
approved days
WFP.
dependent *the duration
on the in the conduct
geographic of FBI is
and terrain of
the applied
area
7.1 None 7.1 Prepare, sign, None 3 days FBI Team
and submit duly *depending on
notarized FBI the location of
report to Regional the PO/CSC
24
AGENCY ACTIONS
Office
8. None 8. Receive, record, None 1 hour Records
FBI Report to the Regional Office
Office of the
Regional Director
the FBI report to Director
TMSD
8.2 None 8.2 Review FBI report None 1 day Chief, TMSD
and prepare Work
Order of the FPIC
Team.
 Incomplete
documents – Issue
Memorandum Order
for compliance of
any deficiency and
enumerate the
lacking requirements
 Complete
documents –
Recommend to the
issuance of Work
Order to conduct
FPIC
9.None 9. Approve and None 1 day Regional
transmit Work Director
Order to Records
Officer
9.1 None 9.1 Release Work None 3 days RO Records
Order to FPIC *depending on Officer
team the location of
the PO/CSC
10 Receive 10. Set date of Pre- None 1 day FPIC Team

invitation FPIC conference Leader,
and agree and inform PO/CSC
to the Proponent
schedule of
the pre-
FPIC
25
AGENCY ACTIONS
conference
10.1 Attend the 10.1 Conduct Pre- None 1 day FPIC Team,
pre-FPIC FPIC Conference PO/CSC (CSC)
conference
10.2 None 10.2 Prepare and None 1day FPIC Team,
sign the pre-FPIC PO/CSC
Activity Report
and WFP
10.3 None 10.3 Forward the 3 days PO/CSC
Activity Report *depending on
and WFP to the the location of
Regional Office the PO/CSC
10.4 None 10.4 Receive, record, None 1 hour Records
Activity Report Regional Office
and WFP to the
Office of the
Regional Director
and WFP to
TMSD
10.6 None 10.6 Review, initial, None 1 day Chief, TMSD,
WFP
Director
11.1 None 11.1 Forwarded WFP None 1 hour Records
to Proponent Officer,
Regional Office
11.2 Receive, 11.2 Receive, record, None 1 day Records
sign, and and forward the Officer,
forward the Activity Report Regional Office
WFP to the and WFP
Regional
Office
Payment of FPIC Administrative
proponent Division
12.1 Receive 12.1 Accept payment The amount to 1 day Cashier,
Order of and issue Official be deposited Administrative
Payment Receipt to by the *If the FPIC and Finance
and pay Proponent Proponent is Fee is paid Division
correspondi agreed during thru check by
ng fees pre-FPIC the proponent,
26
AGENCY ACTIONS
conference. It a check
should be clearance
indicated in issued in the
the approved province takes
WFP 3 days while
outside the
province is
more than 3
days
13. Receive 13. Post notices and  Cost is 5 days FPIC Team,
invitation serve invitations determine * plus 5 days PO/CSC
letter and to Indigenous d during before 1st
agree to the Peoples and pre-FPIC meeting is
schedule of proponent conference conducted
the CCA and
14. Present full 14. First Meeting indicated 3 days FPIC Team,
company in the PO/CSC
profiles and approved
proposed WFP
project  Cost is
15. None 15. Consensus dependent 30 days FPIC Team,
Building and upon the PO/CSC
Decision Meeting geographic
of the affected location of
ICCs/IPs the IP
16. Attend 16. MOA Negotiation settlement 3 days FPIC Team,
MOA and Preparation s and PO/CSC
negotiation number of
17. Attend 17. MOA Validation, IPs to 3 days FPIC Team,
MOA Ratification, and participate Provincial
Validation, Signing during the Office/ CSC
Ratification, process
and Signing
18. None 18. Prepare and None 5 days FPIC Team,
submit duly PO/CSC
notarized FPIC *depending on
Report with the location of
complete the PO/CSC
supporting
documents duly
signed and under
oath
19. None 19. Review of the None 2 days Regional
FPIC report Review Team
27
AGENCY ACTIONS
(RRT)
 Incomplete
documents – Issue
Memorandum Order
for compliance of
any deficiency and
enumerate the
 Complete
documents –
Recommend to the
issuance of
Certification
Precondition. RRT
report is duly under
oath.
19.1 None 19.1 Prepare, sign, None 3 days Regional
and endorse the *depending on Director
CP application the location of
and FPIC report to the Regional
concerned Office
Ethnographic
Commissioner
*The MOA is signed

by the Regional
Director.
CENTRAL OFFICE
20. None 20. Receive, record, None 1 day Central Office
and forward the Records Officer
CP application
and FPIC report to
the Concerned
Ethnographic
Commissioner
21. None 21. Concur and None 1 day Concerned
transmit CP to Ethnographic
Chairperson’s Commissioner
Office for
Confirmation
22. None 22. Review and refer None 1 day Chairperson’s
the FPIC report to Office
ADO
22.1 None 22.1 Review of the None 1 day RMD, ADO
28
AGENCY ACTIONS
FPIC Report
 Incomplete
documents – Issue
Memorandum Order
for compliance of
any deficiency and
enumerate the
 Complete
documents –
Transmit to the
Chairperson’s Office
for confirmation
22.2 None 22.2 Transmit the CP None 1 day Director, ADO
application to the
Chairperson for
Confirmation
23. None 23. Confirm CP and None 1 day Chairman
transmit to ADO
23.1 None 23.1 Prepare None 1 day RMD, ADO
transmittal of the
approved CP to
Regional Office
and forward to
Records Unit
24. None 24. Release approved None 1 day Central Office,
CP to Proponent Records Unit
and concerned
Regional Office
24.1 Receive 24.1 Release to None 1 day Regional Office
CP proponent
Total Number of 92 days
days
Notes:
 The FBI and FPIC fees are dependent on the location of the applied area and IP
settlements. The FBI and FPIC fees are determined/discussed during the pre-FBI
and pre-FPIC conference of the FBI/FPIC Team and Proponent.
 FBI/FPIC fees are cost of Transportation, Food, Supplies and Materials, and
Communication used during the whole FBI-FPIC process.
29
the ICC/IPs which is determined in accordance with their respective customary
for the consent.

 RA 8371- Indigenous Peoples’ Rights Act of 1997
30
3. Request for Certification Precondition (CP) for Community
Solicited/Initiated, LGU, and Other Government Projects
Section 39, 40, and 42 of NCIP A.O. No. 3, Series of 2012 - Community solicited/initiated
projects for the delivery of basic services, LGU projects, foreign, and other government
projects in cooperation with NCIP and traditional activities of the IPs of natural resources
found inside their AD for family/personal consumption, subsistence, and livelihood.
Guidelines.
NCIP Central Office, Regional Offices, and Provincial Offices/

Office or Division:
CSCs

Government
Agencies who will implement the following projects within the
ancestral domains:
1. Programs, activities, and projects (PAPs) solicited or
initiated by the concerned ICCs/IPs themselves where
the activity is strictly for the delivery of basic services;
2. PAPs undertaken by NCIP itself or in cooperation with
other government agencies and LGU projects;
3. Foreign-Funded Project Undertaken in Cooperation with
the NCIP. NCIP may enter into cooperation with foreign-
funding agencies for projects involving delivery of basic
services or for the promotion of economic and
sustainable development;
4. Gathering, hunting, and such other traditional use by
members of the ICC/IP of natural resources found within
their ancestral domain for family/personal consumption,
subsistence, and livelihood.
1. Letter Request Addressed to NCIP Proponent

31
c. By Laws;
Sheet;
Financial Study);
Competence;
(SPA) in case of
Secretary’s
Resolution; and
h. Duly Notarized undertaking
by the Proponent/Applicant,
project;
will be affected);
c. Abstract of proposed project;
d. Duration;
the likely economic, social,
cultural, and environment
effects; including potential
risks and how these will be
addressed;
implementation;
activities;
32
detailed financial
projection/plan and
operational plan of the project
(if applicable)
coordinates

AGENCY ACTIONS
REGIONAL
OFFICE
with application to the
complete Office of the Regional
supporting Director
documents
to the
Regional
Office that
has
jurisdiction
over the
area where
the plan,
project,
program or
activity is
sought to be
undertaken
TMSD
2.1 None 2.1 Receive, review, and None 1 day Chief, TMSD,
forward application Regional Office
staff to check
completeness of
application
2.2 None 2.2 Checks None 1 day Staff, TMSD,
completeness of the Regional Office
application and
database for the
33
AGENCY ACTIONS
the applied area
3. None 3. Prepare, initial, and None 1 hour Chief, TMSD,
Memorandum on the
Constitution of the
Validation Team to
3.1 None 3.1 Approve None 1 hour Regional
Memorandum Order of Director
the Validation team
3.2 None 3.2 Release None 1 hour Records Officer,
Memorandum of the Regional Office
Validation team
4. Receive 4. Set date of Pre- None 1 day FBI Team
invitation validation conference Leader,
and agree and inform Proponent PO/CSC
to the
schedule of
the pre-
validation
meeting
4.1 Attend the 4.1 Conduct Pre- None 1 day FBI Team,
pre- validation meeting PO/CSC
validation
meeting
4.2 None 4.2 Prepare and submit None 1 day FBI Team,
pre-validation Activity PO/CSC
Report and WFP
forwarded the Activity Regional Office
Report and WFP to
the Office of the
Regional Director
WFP to Chief, TMSD
Director
5.2 Receive, 5.2 Receive, record, and None 1 hour Records Officer,
sign, and forward the WFP to Regional Office
forward Cashier
34
AGENCY ACTIONS
WFP to the
Regional
Office
Payment of validation Administrative
proponent Division, RO
6.1 Receive 6.1 Accept payment and The amount to 1 hour Cashier,
Order of issue Official Receipt be deposited by Administrative
Payment to Proponent the Proponent is *If the and Finance
and pay indicated in the validation fee is Division
correspondi approved WFP paid thru
ng fees as agreed during check by the
the pre- proponent, a
validation check
meeting. clearance
issued in the
province takes
3 days while
outside the
province is
more than 3
days
7. None 7. Serving of Notices Cost is 1-3 days Validation Team

8. None 8. Conduct Validation determined 3-5 days Validation Team
during pre- *the duration in
 The validation is validation the conduct of
done thru conference validation is
Consultation and indicated dependent
assembly/meeting in the upon the
or Interviews of IP approved distance, size,
Leaders/Elders WFP and terrain of
the applied
- Cost is area
dependent
upon the
geographic
location of
the IP
settlements
and number
of IPs to
participate
during the
process
35
AGENCY ACTIONS
8.1 None 8.1 Prepare and submit None 5 days Validation Team,
duly notarized PO/CSC
Validation Report with
complete supporting
documents to Regional
Office
9. None 9. Receive, record, and None 1-3 days Records Officer,
forward the FBI * depending on Regional Office
Report to the Office of the location of
the Regional Director the PO/CSC
Validation Report to Director
TMSD/CP focal
person/RRT
10.1 None 10.1 Review Validation None 3 days CP focal
Report and prepare person/RRT
CP
11. None 11. Sign and endorse the None 1 hour Regional
CP application to Director
concerned
Ethnographic
Commissioner
11.1 None 11.1 Release CP and None 1-3 days Record Officer,
FPIC report to * depending on Regional Office
concerned the location of
Ethnographic the Regional
Commissioner Office
CENTRAL
OFFICE
12. None 12. Receive, record, and None 1 day Records Officer,
forward the FPIC Central Office
Report to the Office of
the ADO Director
13. None 13. Receive, record, and None 1 day ADO Director
forward to RMD for
review
13.1 None 13.1 Review Validation None 3 days RMD, ADO
Report and transmit to
the Office of the
Ethnographic
Commissioner and
Chairperson
14. None 14. Concur and transmit None 1 day Ethnographic
CP to Chairperson’s Commissioner
36
AGENCY ACTIONS
Office for
Confirmation
15. None 15. Confirms and transmit None 1 day Chairperson
to ADO for recording
16. None 16. Prepare transmittal of None 1 day Director, ADO
the approved CP to
Regional Office and
forward to Records
Unit
17. None 17. Release approved CP None 1 day Central Office,
to concerned Records Unit
Regional office
18. Receive 18. Release approved CP None 1 day Regional Office
approved to proponent
CP
Notes:
 The validation fees are dependent on the location of the applied area and IP
settlements. It is determined/discussed during the pre-validation conference of the
Validation Team and Proponent.
 Validation fees are cost of Transportation, Food, Supplies and Materials, and
Communication used during the whole validation process.
the ICCs/IPs which is determined in accordance with their respective customary
for the consent.

37
4. Request for the Issuance of Certificate of Non-Overlap
Certificate of Non-Overlap (CNO) will be issued by the NCIP attesting to the fact that the area
where particular plan, program, project or activity will be done does not overlap with, or affect,
any ancestral domain.
This process details the procedures in the processing of the Request for Certificate of Non-
Overlap (CNO).
NCIP Central Office, Regional Offices, and Provincial

Office or Division:
Offices/CSCs

Government
Agencies.
1. Letter Request Addressed to NCIP Proponent

2. Endorsement of the CP Application Regulatory agency
 The application for CP shall
be endorsed by the
appropriate regulatory
agency or unit of government
to the NCIP Regional Office
that has jurisdiction over the
area where the plan, project,
program or activity is sought
to be undertaken, provided
however, that for plans,
programs, projects or
activities affecting ancestral
domains that do not require a
permit, license or agreement
from any government
jurisdiction over the area
38
c. By Laws;
d. Latest General
Information Sheet;
e. Proof of Financial
Capability (i.e., Cash and
Disbursement Receipts,
Bank Statement, Current
Assets and Liabilities,
Financial Study);
Competence;
(SPA) in case of
representatives or
Notarized Secretary’s
Certificate/Notarized
Board Resolution;
h. Duly notarized
undertaking by the
Proponent/Applicant,
written in a language
spoken and understood
by the community
concerned, that it shall
commit itself to full
activity, that would allow
the community to full
access to records,
documents, material
information and facilities
pertinent to the same
project;
b. Location (sitio/barangay
that will be affected);
c. Abstract of proposed
project;
d. Duration of project;
the likely economic,
social, cultural, and
environment effects;
39
including potential risks
and how these will be
addressed;
implementation;
activities;
detailed financial
projection/plan and
operational plan of the
project
coordinates

AGENCY ACTIONS
REGIONAL OFFICE
with application to the
complete Office of the Regional
supporting Director
document to
the
Regional
Office that
has
jurisdiction
over the
area where
the plan,
project,
program or
activity is
sought to be
undertaken
TMSD
2.1 None 2.1 Receive, review, and None 1 day Chief, TMSD,
forward application Regional Office
staff to check
40
AGENCY ACTIONS
completeness of
application
2.2 None 2.2 Check completeness None 1 day Staff, TMSD,
of the application and Regional Office
database for the
the applied area and
prepare report.
 Incomplete
documents – Inform
the requesting party of
any deficiency and
requirements
- If applied area is
found to be located
patently outside and
will not affect any
ancestral domain,
Certificate of Non-
Overlap is issued.
- If location of applied
area is inside and will
affect ancestral
domain, Memorandum
on the Constitution of
the FBI Team is
prepared.
3. None 3. Prepare, initial, and None 1 hour Chief, TMSD,
Memorandum on the
Constitution of the FBI
Team to the Regional
Director
3.1 None 3.1 Approve None 1 hour Regional
Memorandum Order of Director
FBI team
3.2 None 3.2 Release None 1 hour Records Officer,
Memorandum to FBI Regional Office
Team
41
AGENCY ACTIONS
4. Receive 4. Set date of Pre-FBI None 1 day FBI Team
invitation conference and inform Leader, PO/CSC
and agree Proponent
to the
schedule of
the pre-FBI
conference
4.1 Attend the 4.1 Conduct Pre-FBI None 1 day FBI Team,
conference
4.2 None 4.2 Prepare and submit None 1 day FBI Team,
pre-FBI Activity Report PO/CSC
and WFP
forward the Activity Regional Office
Report and WFP to
the Office of the
Regional Director
WFP to Chief, TMSD
Director
5.2 Receive, 5.2 Receive, record, and None 1 day Records Officer,
sign, and forward the WFP Regional Office
forward
WFP to
Regional
Office
Payment of FBI fee Administrative
proponent Division
6.1 Receive 6.1 Accept payment and  The amount 1 hour Cashier,
Order of issue Official Receipt to be Administrative
Payment to Proponent deposited by **If the FBI Fee and Finance
and pay the is paid thru Division
correspondi proponent is check by the
ng fees indicated in proponent, a
the approved check
WFP as clearance
agreed issued in the
42
AGENCY ACTIONS
during the province takes
pre-FBI 3 days while
conference. outside the
province is
more than 3
days

dependent on *the duration in
the the conduct of
geographic FBI is
and terrain of
the applied
area
7.1 None 7.1 Prepare, sign, and None 2 days FBI Team
submit duly notarized
FBI report to Regional
Office
8. None 8. Receive, record, and None 1 hour Records Officer,
forward the FBI Regional Office
Report to the Office of
FBI report to TMSD Director
9. None 9. Review FBI report None 1 day TMSD
and prepare CNO and
submit to Regional
Director
9.1 None 9.1 Sign and endorse the None 3 days Regional
CNO to concerned *depending on Director
Ethnographic the location of
Commissioner for the Regional
approval Office
CENTRAL OFFICE
10. None 10. Receive, record, and None 1 day Records Officer,
forward the CNO to Central Office
the Office of the
concerned
Ethnographic
Commissioner
11. None 11. Approve and transmit None 1 day Ethnographic
CNO to Records Unit Commissioner
12. None 12. Release approved None 1 day Central Office,
43
AGENCY ACTIONS
CNO to concerned Records Unit
Regional Office
12.1 Receive 12.1 Release approved None 1 day Regional Office
approved CNO to proponent
CNO
Notes:
 The FBI fee is dependent on the location of the applied area and IP settlements.
 The FBI fee is determined/discussed during the pre-FBI of the FBI team and
Proponent
 FBI fee: cost of Transportation, Food, Supplies and Materials, and Communication
used during the whole FBI process.
44
5. Request for documents including supporting papers even in electronic
and digital files of Certificate of Ancestral Domain Title (CADT),
Certificate of Ancestral Land Title (CALT), Certification Precondition
(CP), Ancestral Domain Sustainable Development and Protection Plan
(ADSDPP), and Certificate of Non-Overlap (CNO)
Subject to the provisions of Commission en Banc (CEB) Resolution No. A-062, Series of
2011 entitled “Policy Guidelines on Requests for Documents and/or Photocopies of
Documents in the Possession and Custody of the Ancestral Domains Office (ADO)”
Office or Division: Ancestral Domains Office – Recognition Division
Classification: simple
Type of Transaction: G2C
IP Claimants, Stakeholders, GAs, NGOs, LGUs, Academe,

Who may avail:
NCIP
1. Any Indigenous Peoples (IP) in so Ancestral Domains Office

far as his/her CADT/CALT,
ADSDPP or CP is concerned
 filled-up request form or personal

appearance and validated
identity
Note: same privilege is afforded to

non-IPs but who are parties to the
Memorandum of Agreement (MOA),
subject to a letter request
2. NCIP personnel Requesting party
 Letter-request or filled out
request form signed by the
concerned Director
3. For other government agencies Requesting party
 Letter request of a Director or
one of equivalent rank
4. Private individuals, organizations
and associations, private entities,
foreign agencies
45
 A letter request addressed to the  requesting party
Commission stating, with
particularity and detail, the
description of the document to be
reproduced accompanied by any
acceptable identification card or
document  Community
 NCIP CSC Head, PO, TMSD Chief, Admin.
 For CADTs/CALTs and Chief in the Regional Office or the Regional
ADSDPP, the request must be Director
accompanied by an authorization
showing conformity of the
claimant or beneficiary, as
appearing in the validated list in
the Recognition Book and duly
attested by concerned CSC
Head, Provincial Officer,
Regional Division Chief or
Regional Director
 For CPs, there must be a

document authorizing or attesting
conformity by a party whose
signature appears in the MOA. If
the person providing authority is
the ICC/IP, the same must be
attested by concerned CSC
Head, Provincial Officer,
Regional Division Chief or
Regional Director

AGENCY ACTIONS
1. Submit the 1.1 Receive the request none 5 minutes Receiving
letter personnel
request
together
with the
supporting
documents
to the
secretary of
the ADO
2. Completely 2.1 Ask the client None 10 minutes Administrative
fill out the additional Aide IV of the
request information/detail Recognition
form (Form related to the Division (RD) or
No. ADO- request, if necessary the RMD
46
AGENCY ACTIONS
01)
2.2 Review the letter ADO Director,
request and None 10 minutes RD and RMD
determine the nature Division Heads
of the
information/status
needed
2.3 Gather the necessary

information and - No charge for  15-20 Designated staff
release the data to IP Claimants and minutes
2.1 the client NCIP for Resolutions,
Receive CADTs,
the -Non-claimants CALTs, and
requested and other CPs
data stakeholder shall
shoulder the  45 minutes
reproduction for survey
cost plans
 1-2 days for
Recognition
Books and
ADSDPP
(additional
time may be
required
depending
on the
volumes of
the
requested
data)
Total Number of 30-35 minutes
minutes for CADTs,
CALTs,
and CPs
70 minutes for
survey plans
More than a
day for
Recognition
Books and
ADSDPP
depending on
47
AGENCY ACTIONS
the volumes
on the
requested
data
48
NCIP CENTRAL OFFICE
Office on Education, Culture, and Health
49
6. Medical Assistance to Walk-in Clients
OECH-Health Development Division (HDD) and IP Health Services of ROs and CSCs
provide assistance to walk-in clients based on existing policies and procedures (e.g.,
consultation schedule, medical concerns/complaints, medical assistance). Operating
hours: Monday to Friday, 8:00 AM to 5:00 PM (No Noon Break)
OECH – Health Development Division / IP Health Services of

Office or Division:
ROs and CSCs
Classification: Highly technical
Type of Transaction: G2C Government to Citizen
Who may avail: IP and Non-IP walk-in medical clients and internal or external
clients
Any medical record if available (Usually Client’s previous medical/dental consultations,

none) laboratory or radiologic results from previous
health facility consulted and other health-related
documents (If applicable)

AGENCY ACTIONS
1. Walk-in 1. HDD/IP Health None 3 minutes Health
client Services of ROs and personnel
registers CSCs personnel
as medical assists client fills up
walk-in patient information
client. Fills sheet
up patient
informatio
n sheet.
client Services of ROs and personnel
gives CSCs personnel gets
HDD/IP walk-in client’s chief
Health complaint and vital
Services signs.
Offices of
ROs and
CSCs
Personnel
reason of
50
AGENCY ACTIONS
his/her
reason of
visit. Vital
signs
obtained.
client sits Services of ROs and except if with personnel
down and CSCs personnel prior patients
waits to be refers walk-in client
called to Medical/Dental
Doctor
4. Once 4. Medical or Dental None 10 minutes Medical or
called, Doctor calls name of Dental Doctor
walk-in walk-in clients,
client goes obtains complete
to Medical medical/dental
or Dental history and performs
Doctor complete physical
office. Full examination to the
disclosure walk-in client
of
medical/de
ntal history
and
consents
to
complete
Medical/D
ental
examinatio
n as the
case
maybe
5.Listens/und 5. Medical or Dental None (if within 10 minutes Medical or
erstands Doctor explains NCIP) (without Dental Doctor
explanatio Impression/Diagnosis procedure; if
n of and management Payment of with procedure,
impressio a. if with procedure e.g., procedure/ depends on the Outside health
n/ dental extraction for laboratory/radiol procedure to be facility
diagnosis dental cases, minor ogic procedures performed)
and surgery for cases needed and
managem needing minor other charges
ent. Asks surgery, consent is c/o outside
questions/ obtained prior laboratories
clarificatio procedure
ns b. if
51
AGENCY ACTIONS
pertinent laboratory/radiologic
to the procedures
matter for needed/further
better evaluation and
understan management c/o
ding. outside laboratories/
a. Gives health facilities if
consent if needed
procedure c. Medical or Dental
is Doctor gives
contempla medicine if available,
ted after if not, prescription is
full given
understan
ding of
what will
be done
b.
Undergoe
s
laboratory/
radiologic
procedure
s needed
c/o outside
laboratory/
ies if
needed
c. Takes
given
medicines
properly
as
explained
or if not
available
at the
HDD
Office,
obtains
prescribed
medicines
c/o outside
pharmacy
client / Services of ROs and personnel
52
AGENCY ACTIONS
patient CSCs personnel
discharge discharge patient
d with reiterating the
medicine medical/dental
and/or advice given
prescriptio
n and
medical/
dental
advice.
TOTAL None 35 minutes
53
7. Medical and Dental Mission/Outreach Program
Medical and dental mission/outreach program is a need-based project so as to bridge the gap
on IPs health concerns. This is usually conducted in partnership with medical/dental
practitioner. Basic medicines and procedures are being provided during medical missions at
the same time medical advice given to IP communities are done.
OECH – Health Development Division/IP Health Services of

Office or Division:
ROs and CSCs
Classification: Highly technical
Who may avail: IP clients
Any medical record if available (Usually Previous medical/dental consultations, laboratory

none) or radiologic results

AGENCY ACTIONS
1. Patient 1. Medical/dental None 3 minutes Assisting
registers mission staff assists medical/dental
and fills up client fills up patient mission staff
patient information sheet
informatio
n sheet.
2. Patient 2. Assisting None 5 minutes Assisting

gives medical/dental medical/dental
assisting mission staff gets mission staff
medical/de patient’s chief
ntal complaint and vital
mission signs.
staff
reason of
his/her
enlisting at
the
medical/
dental
mission.
Vital signs
54
AGENCY ACTIONS
obtained.
3. Patient 3. Assisting None 2 minutes Assisting
sits down medical/dental except if with medical/dental
and waits mission staff brings prior patients mission staff
to be filled up form of
called patient to
Medical/Dental
Doctor’s assistant
4. Once 4. Medical or Dental None 10 minutes Medical or
called, Doctor calls name of Dental Doctor
patient patients, obtains
goes to complete medical/
Medical or dental history and
Dental performs complete
Doctor’s physical examination
table. Full to the patients
disclosure
of
medical/de
ntal history
and
consents
to
complete
Medical/
Dental
examinatio
n as the
case
maybe
5. Listens/ 5. Medical or Dental None (if within 10 minutes Medical or
understan Doctor explains medical/dental (without Dental Doctor
ds Impression/ mission) procedure; if
explanatio Diagnosis and with procedure,
n of management Payment of depends on the
impression procedure/ procedure to be Outside health
/ diagnosis - if with procedure e.g., laboratory/radiol performed) facility
and dental extraction for ogic procedures
managem dental cases, minor needed c/o
ent. Asks surgery for cases outside
questions/ needing minor laboratories
clarificatio surgery, consent is
ns obtained prior
pertinent procedure
to the
matter for - if laboratory/radiologic
55
AGENCY ACTIONS
better procedures needed
understan c/o outside
ding. laboratories if needed
a. Gives
consent if - Medical or Dental
procedure Doctor prescribes
is medicine
contemplat
ed after
full
understan
ding of
what will
be done
b. undergoes
laboratory
/ radiologic
procedure
s needed
c/o outside
laboratory/
ies if
needed
c. Take given
medicines
properly
as
explained
or if not
available
at the
Health
Developm
ent
Division
Office,
obtain
prescribed
medicines
c/o outside
pharmacy
6. Patient (if 6. Medical or Dental None 2 minutes Medical or
without Doctor directs patient (medicine Dental Doctor
procedure) to assigned dispensing) and
goes to pharmacist of the
assigned medical/dental Assisting
56
AGENCY ACTIONS
pharmacist mission for medicines medical/dental
of the to be assisted by mission staff
medical/de Assisting
ntal medical/dental Designated
mission for mission staff pharmacist for
medicines the medicines
If with
procedure
during the
conduct of
medical/de
ntal
mission,
patient
proceeds
to
specified/d
esignated
area
where
procedure
will be
done,
signs
consent
form for
the
procedure
7. Walk-in 7.Designated pharmacist None 5 minutes Designated
client / / medical-dental mission pharmacist /
patient assistant for the medical-dental
discharged medicines discharges mission
with patient reiterating the assistant
medicine medical/dental advice
and given
medical/de
ntal
advice.
57
8. Assistance to Non-Medical Walk-in Clients
Health Development Division/IP Health Services of ROs and CSCs provides assistance to
non-medical walk-in clients based on existing policies and procedures (inquiries IP Health
procedures and policies, location and direction of office/unit, IP Health researches and other
IP Health-related matters). Operating hours: Monday to Friday; 8:00 AM to 5:00 PM (No Noon
Break)

Office or Division:
ROs and CSCs
Classification: Simple
Who may avail: IP and Non-IP clients
Research proposal and supporting Research proponent

documents (if researcher) Client
Relevant document for the purpose of

visit

AGENCY ACTIONS
1. Non- 1. OECH-HDD/IP None 3 minutes OECH-HDD / IP
medical Health Services of Health Services
walk-in ROs and CSCs of ROs and
client personnel assists CSCs personnel
registers, client fills up form
fills up inclusive of data of
form client and reason for
inclusive coming to the office
of his/her
relevant
data and
reason for
coming to
the office.
2. Non- 2. OECH-HDD/IP None 5 minutes OECH-HDD / IP

medical Health Services of Health Services
58
AGENCY ACTIONS
walk-in ROs and CSCs of ROs and
client personnel refers CSCs personnel
submits walk-in client to
filled up OECH staff in-
form to charge of the
OECH- concern of client.
HDD/IP
Health
Services
of ROs
and CSCs
personnel
3. Non- 3. Staff in-charge calls None 20 minutes OECH-HDD / IP
medical the non-medical except if with Health Services
walk-in walk-in client and prior clients of ROs and
client sits discusses with CSCs personnel
down and him/her the concern/
waits to reason for the visit.
be called.
Once
called,
non-
medical
walk-in
client
goes to
staff-in-
charge
4. Non- 4. Staff in-charge None 10 minutes OECH-HDD / IP
medical agrees with the non- Health Services
walk-in medical walk-in client of ROs and
client on the ways CSCs personnel
agrees forward/action
with staff- regarding the
in-charge concern/reason for
on the the visit.
ways
forward/
action
regarding
the
concern/
reason for
the visit.
5. Non- 5. Staff in-charge None 5 minutes OECH-HDD / IP
59
AGENCY ACTIONS
medical assists non-medical Health Services
walk-in walk-in client in filling of ROs and
client fills up the survey form CSCs personnel
up survey
form
regarding
his visit
60
9. Issuance of Medical Certificate
Issuance of Medical Certificate as requested by the client. This is one of the most availed
services from the NCIP Health Services of ROs/ OECH – HDD. Forms are available for
proper filling up. Medical History, physical examination, Laboratory/Radiology examinations
results and other pertinent documents are required. Operating hours: Monday to Friday; 8
hours (8:00 AM to 5:00 PM) without noon break.

Office or Division:
ROs
Type of Transaction: Government to Client
Who may avail: Internal and external clients
1. Request Slip and properly filled up NCIP Health Offices

form/s Laboratory or radiology facility
2. Laboratory/Radiology examinations
results (minimum: CBC, Urinalysis, Drug testing Center
CXR Psychology clinic
If for employment: Drug test result
and psychological evaluation)
3. Physical Appearance for physical
examination

AGENCY ACTIONS
1. Submits 1. NCIP staff receives None Upon IP Health /
request and reviews the submission of OECH-HDD
slip and request slip and the request slip staff
properly properly filled up and properly
filled up form/s filled up form/s
form/s
2. Waits to 2. Receiving NCIP staff None 5-10 minutes IP Health /
be called forwards the OECH-HDD
reviewed request slip staff
and properly filled up
form/s to the
medical/dental doctor
or IP health
personnel
61
AGENCY ACTIONS
3. Gives 3. Medical/dental doctor None 15-20 minutes Medical/dental
complete or IP health doctor or IP
medical personnel takes health personnel
history and medical history and
undergoes does physical
physical examination
examinatio
n
4. May ask or 4. Fills up form None 10 minutes Medical/dental
answer accordingly base doctor or IP
further from medical history, health personnel
queries as physical examination
needed. and
laboratory/radiologic
results (if for
employment with
psychological exam
result and drug test)
5. Receives 5. Logs in medical None 2 minutes IP Health /
requested certificate folder, OECH-HDD
medical prints 2 copies and staff
certificate seals the document–
one for client and
one for the office,
and
issues medical
certificate
62
10. Educational Assistance Program (EAP)/Merit-Based Scholarship
Program (MBSP)
The process details the step-by-step processing of the application of IP Children and IP
Youth interested to avail the NCIP EAP and NCIP MBSP. The process from the submission
of application to the notification that the applicant is included in the Master lists of qualified
beneficiaries is covered by NCIP Administrative Order No. 5, Series of 2012 and Resolutions
approved by the Commission en Banc.
Office on Education, Culture, and Health-Education and

Office or Division :
Culture Division (OECH-ECD)
Classification : Highly Technical
Type of Transaction : Government to Citizens (G2C)
Who may avail : Indigenous Peoples Children and Youth
Application form Nearest NCIP Office

Certificate of Confirmation of Tribal NCIP
Membership
2 pcs. Latest 2” x 2” IP picture c/o applicant
Certification of Good Moral Character School Principal/Guidance Counsellor
Annual Income Tax Return of Bureau of Internal Revenue (BIR)
Parents/Guardians of Certificate of Tax
Exemption or
Certificate that the family belongs to the Tribal Leader/Barangay Captain
poor family
For college – High School Card (Form School
138) or Latest Semestral grade
For Elementary and High School – School
Latest grade

AGENCY ACTION
Submit Community Service none CSC EAP Focal
requirements Center (CSC) Person
1. Accept application 3-5
papers filed by the mins/applicant
applicant
1-2 days per
2. Assist applicant to applicant
63
AGENCY ACTION
comply with the
requirement 1 day
3. Submit applications to
Provincial Office (PO),
provided however, that
for CSC in the provinces
where there is no PO, it
shall perform the role of
the PO
Provincial Office (PO) none Provincial EAP
1. Conduct initial 1-2 days Focal Person
evaluation and
validation of the
supporting papers
1-2 days
2. Consolidate list from
the CSCs
1 day
3. Submit initially
evaluated and
validated applications
and consolidated
listing to Regional
Offices (RO)
Regional Office (RO) none Regional EAP

1. Submit all reports of 1 day Focal Person
processed
applications received
from the PO/CSC to
the Regional
Selection Committee
(RSSC)
1-2 days RSSC
2. RSSC conduct final
screening and
selection based on
the provisions of the
guidelines.
1-2 days RSSC
3. RSSC prepares
under oath, the
regional Master list
based on the result of
64
AGENCY ACTION
the screening and 1-2 days Regional
selection. Director
4. Regional Director
endorses final list of
recommended
grantees for approval
to Central Office (CO)
Central Office (CO) If Master Lists

received from
1. Approve list of ROs are in
qualified applicants proper form,
accurate data
2. Notify ROs on list of with supporting
qualified applicants documents
none 1-2 days Chairperson
1 day OECH
Regional Office none RO Focal
Person
1. Notifies POs/CSCs 1 day
on the approved MLs.
PO/CSC none PO/CSC
Focal Person
Submits 1. Notify grantees 1 day
additional
required 2. Request additional
documents not requirements (if not 2-3 weeks
yet submitted yet complete)
Minimum of 13 days and 3 minutes; Maximum of 15 days and 5 minutes
65
NCIP CENTRAL OFFICE
Legal Affairs Office
66
11. Process for Rendition of Legal Opinion/Legal Advisory
This service is made upon the request of Internal and External Clients. The LAO provides the
clients its understanding of the law as applied to assumed facts or guidance as to what future
actions to be taken.
Office or Division: Legal Affairs Office (LAO)/ NCIP Central Office
Classification: Complex/Highly Technical
G2G - Government to Government; G2C – Government to

Citizen
Who may avail: External Client: ICCs/IPs, other stakeholders
Internal Client: NCIP Offices, Commission en Banc
CHECKLIST OF REQUIREMENT WHERE TO SECURE
 Endorsement/Memo requesting  From the requester

for Legal Opinion/Legal Advisory
with corresponding attachments
FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Submits the  The LAO Staff None 5-15 mins Legal Affairs
endorsement/memo receives the Office Staff
requesting Legal request from
Opinion/Legal other
Advisory Bureaus/Office of
the Regional
Director and
stamps it with
“RECEIVED”,
indicating the
date of receipt
and his/her
signature.
 The details of the
received
document are
encoded to the
LAO database.
 The received
document is
scanned before
67
routed to the
Director
 Conducts initial None 2 Days LAO Director
assessment of
the document and
writes down his
comments and
refers it to the
lawyer who can
best render a
legal opinion/legal
advisory on the
matter.
 Researches on None 5 – 15 days Attorney
applicable laws, V/Attorney
rules, and IV/Attorney III
regulations as
well as Supreme
Court rulings
 Discusses draft
opinion/advisory
with other lawyers
 Prepares and
submits draft
LO/LA to the
Director or
immediate
Supervisor for
review/comment
and/or approval
 Reviews draft None 2 days LAO Director
Legal
Opinion/Advisory
 Provides
comments and
suggestions on
the draft LO/LA, if
necessary
 If there is no
comment/correcti
on, advise the
concerned lawyer
to finalize the
document for his
approval/signatur
e.
68
Transmits the None 30 mins – 1 hr LAO
signed LO/LA to Director/Attorney
the LAO Staff for V/Attorney
release. IV/Attorney III
 Makes necessary
corrections
 Prints and signs
the final draft
 Director concurs
by signing the
approved LO/LA
 Transmits the
signed LO/LA to
the LAO Staff
Receives the  Writes the LO/LA None 5-10 mins LAO Staff
requested Legal number and
Opinion/Advisory encodes the
information in the
DOTS
 The
Administrative
Aide stamps the
LO/LA with
“RELEASED” and
indicating the
date and
signature.
 Releases the
document to the
requesting office
 Scans the
received LO/LA
 Encodes for filing
TOTAL ≤ 19 days, 1
hour, 25
minutes
69
12. Process for Legal Assistance for Walk-In Clients
This Service is rendered by the lawyers/legal officers to walk-in clients on issues related to
IPRA, violation of their rights, query on the interpretation and application of other laws, and
such other matters and concerns they deem necessary for legal intervention. Legal
assistance may be in the form of verbal or written advice, drafting of complaints, letters, or a
referral to the agency which may best address their concerns.
Office or Division: Legal Affairs Office/ NCIP Central Office
Classification: Simple/Highly Technical
Type of Transaction: G2C - Government to Citizen
External Clients: ICCs/IPs and other stakeholders

Who may avail:
None - documents regarding the client’s The client

concern
CLIENT FEES TO BE PROCESSING PERSONS

AGENCY ACTION
Log-in in the  Screening of the None 1-3 mins LAO Staff
log sheet of Client (Administrative
walk-in clients  Referral to Aide
available lawyer IV/Administrative
Assistant
III/Interpreter II)
Consults with  Interview of the None 20 mins- 1 hour LAO Lawyer
assisting Client on (Director IV,
lawyer and issues/concerns Attorney
submits  Records V/Attorney
documents if issues/concerns in IV/Attorney III)
necessary the Client’s
Information sheet
(Lawyer’s Record)
 Rendition of legal
assistance
Receives Prepare and print action None 10-15 mins Assisting lawyer,
action document, release action LAO Staff
document document
(memo,
70
CLIENT FEES TO BE PROCESSING PERSONS
AGENCY ACTION
referral letter)
Fills out Client Helps client to fill out the None 1-2 mins LAO Staff/LAO
Satisfaction form when unable/has Lawyer
Form hard time reading/writing
TOTAL 1 hour, 20
minutes
71
13. Issuance of Certificate of No Pending Administrative Case
The issuance of the Certification serves as a proof whether the requester has a pending
administrative case filed against him/her in the Commission itself based on records of the
NCIP Central Office.
Office or Division: Legal Affairs Office/ NCIP Central Office
G2C - Government to Citizen; G2G – Government to

Government
Who may avail: Internal Clients:
NCIP Officials and Employees
External Clients:
Former employees of NCIP (retired, resigned, separated)
Request form Legal Affairs Office
CLIENT AGENCY ACTION FEES TO BE PROCESSING PERSONS

Fill up request Checks in the case None 3 minutes Administrative
form and matrix whether or not the Staff
submit the client has pending
same to the administrative case
LAO’s before the Commission
administrative
staff
If there is none, the None 10 minutes Administrative
certification is drafted Staff
and printed
The certification is
countersigned before the
approval of the Director
Approval of the None 3 minutes LAO Director
Certification
Acceptance of Release of the signed None 4 minutes Administrative
the certification Staff
Certification
TOTAL 20 minutes
72
NCIP CENTRAL OFFICE
Office of Empowerment and Human Rights
73
14. Application for Issuance of Certificate of Confirmation (COC)
The COC is a formal affirmation/confirmation by the National Commission on Indigenous

Peoples (NCIP) of the Certificate of Indigenous Peoples Membership issued by a bonafide
leader of Indigenous Peoples Communities of an individual’s ethnicity and/or affiliation as
defined/prescribed in Republic Act 3871 and its Implementing Rules and Regulations (IRR).
This certification entitles IPs to enjoy all the rights, benefits, and privileges guaranteed under
R. A. 8371 and all other laws, decrees, Executive Orders, and legal issuances promulgated
for the Indigenous Peoples.
Through the COC, NCIP validates and confirms the Certificates of Tribe Membership issued
by the Indigenous Cultural Communities/Indigenous Peoples (ICCs/IPs) to its members for
the intent and purpose it was issued, e. g. tribal identification, scholarship, local employment,
travel abroad, land matters, NAPOLCOM, AFP (PAF, PA, PN, PM), BFP, BJMP and others.
Office or Division: Office of Empowerment and Human Rights
Classification: highly technical
Type of Transaction: G2C - Government to Citizens
Who may avail: Indigenous Cultural Communities/Indigenous Peoples

(ICCs/IPs)
Application Form NCIP Field Offices

Accomplished Genealogy Form NCIP Field Offices
Accomplished Information Index Form NCIP Field Offices
Certification of IP Membership IP Community
2 pcs documentary stamp BIR Office
2 x 2 ID pictures Photo processing shops

AGENCY ACTIONS
1. ICCs/IPs NCIP will review the None except for 20 minutes at NCIP COC
submitted documents for the cost of the the most Focal Person
1.1 Application either the following: documentary
for Issuance stamps available
of COC 1. Recommend to in the Municipal
address deficiencies if Hall/BIR office
ever there is a need for
completion
2. If all documents are in
74
AGENCY ACTIONS
order, the same shall be
used as reference for
further screening and/or
endorsement to the
signing or endorsing
officer for further
verification
2. Awaits the 2.1 Conduct field None Within 1 week NCIP Focal
Issuance of verification and upon receipt Person
COC validation of the
authenticity of the
documents submitted,
if needed
2.2 Prepare Verification None 3 days COC Focal
and Validation Report Person/
Provincial COC
Committee
2.3 Community Service CSC/PO COC
Center submits to the Focal Person
Provincial Office for
endorsement to
Technical
Management Service
Division, Regional
Office; PO endorses
to TMSD for final
evaluation for
issuance of COC.
All COCs are

submitted to the
TMSD for final
evaluation and
recommendation for
confirmation of RD.
2.4 Release of Confirmed None Provincial or
COCs Regional
Releasing Unit
3. If client has 3.1 NCIP Central Office none 1 week Empowerment
previously will determine the Division, OEHR
issued COC previously issued
and there is COC from its
a need for database.
Validation 3.2 NCIP Central Office
on the will issue COC.
National
75
AGENCY ACTIONS
Level
4. Appeal on 4.1 Resolution dismissing None 30 days Empowerment
non- or granting the Division, OEHR
issuance of appeal
COC 4.2 Resolution and
records will be
transmitted to the
Regional Office for
implementation
TOTAL 47 days, 20
minutes
76
NCIP CENTRAL OFFICE
Office of the Chairperson - External Affairs and
Communication Division
77
15. Distribution of Communication/Advocacy Materials
The External Affairs and Communication Division (EACD) develops and produces
advocacy/communication materials for local and international (internal and external) use. A
simplified process flow for the distribution of these materials aims to facilitate the access of
these materials by clients (citizen and government).

Office or Division:
G2C - Government to Citizens

G2G – Government to Government
Who may avail: Government Agencies, NGOs, Public
Letter of request (LOR) or Form EACD, Central Office

AGENCY ACTIONS
1. Submit 1.Receives and records None 1 minute Assigned EACD
letter of the LOR or staff/
request or accomplished Form Administrative
accomplish Assistant
ed Form (1
original
copy)
1.1 None 1.1Check/Review the None 10 minutes Assigned EACD
printed materials as to staff/
the relevance or Administrative
appropriateness to Assistant
request
1.2 None 1.2 Determine and give None 5 minutes EACD Chief
clearance to the
availability of the
requested print
materials
1.3 None 1.3 If requested material None 10 minutes Assigned EACD
is unavailable, staff/
coordinate with other Administrative
bureaus for available Assistant
copies
1.4 1.4 Record the print None 5 minutes - Assigned EACD
materials in the staff/
78
AGENCY ACTIONS
logbook and release Administrative
the requested materials Assistant
2.Receive 2. File a copy of the None 1 minute Assigned EACD
requested requested materials as staff/
materials Released Administrative
Assistant
TOTAL None 32 minutes Assigned
EACD staff /
Administrative
Assistant
79
16. Handling Requests for Agency Reports/Inputs on IP Issues
The External Affairs and Communication Division (EACD) develops and facilitates Agency
responses to requests by Government Agencies (GAs) through NCIP reports or inputs on
Indigenous Peoples issues.

Office or Division:
Classification: Technical
Type of Transaction: G2G – Government to Government
Who may avail: Government Agencies
Letter of Request (LOR) indicating Requesting agency

required input/response
Exploratory or leveling-off meeting to N/A
discuss request (if necessary)
Reference documents about request Requesting agency

AGENCY ACTIONS
1. Submit None Requesting
letter agency
request to
chairperso
nexternal
@ncip.gov
.ph
Receives request None Assigned EACD
through letter/e-mail and Within 3 staff/
records to logbooks/ working days Administrative
e-records Assistant
Coordinate through call, None Assigned EACD
e-mail or letter and if staff/
necessary, schedule Administrative
meeting to level-off Assistant
about the request
(depending on
availability of both
parties)
2. Respond to Discuss and clarify None Preparation of Requesting
call, e-mail needed inputs/reports, report/input/ agency and
80
AGENCY ACTIONS
and/or and draft directive for response EACD
attend Bureaus, ROs, POs, or submitted 20
levelling-off CSCs working days
meeting from the
completion of
data/informatio
n needed from
the Bureaus,
ROs, POs, or
CSCs
Prepare after meeting None EACD
report and agreements
Identify data needed for None - EACD
response/report;
Gather data/information
from Bureaus, ROs,
POs, or CSCs;
Consolidate/analyze
data/information
gathered vis-à-vis
request; and
Drafting of NCIP report,

inputs or response
3. Receive None Requesting
report/input agency
and/or
response to
request
TOTAL 3 working days
for response to
request;
20 working
days upon
completion of
data/
information
needed for the
drafting of
report/input/
response
81
NCIP CENTRAL OFFICE
Finance and Administrative Office
82
17. Purchase Request for Goods and Services through Public Bidding
Purchase Request of Goods and Services and Procurement received by the Supply Section,
GSD of NCIP from Central Offices shall be done through competitive/public bidding except as
provided in Rule XVI of R.A. 9184. Resort to alternative methods of procurement: a) in order
to promote economy and efficiency, b) ensure that the most advantageous price for the
Government is obtained, and c) in highly exceptional cases provided in R.A 9184 and its IRR.
Finance and Administration Office (FAO)-General Services

Office/Division
Division (GSD), Supply Section
Classification Highly Technical

G2B – Government to Business
Who may avail: Requisitioning Central Offices of NCIP
1. Accomplished Purchased Request with Supply Section, General Services Division

technical specifications (1 original and 1
photocopy)
2. Annual Procurement Plan (APP), BAC Secretariat/Supply Section
Supplemental APP
FEES TO PROCESSING PERSON

1. Submit 1.1 Validate and None 30 minutes Supply Section,
approved review submitted GSD
Purchase documents Administrative
Request Officer/BAC
(PR) to Secretariat
Procurement
Unit/Supply
Section
1.2 If the PR is None 30 minutes Supply Section,
properly GSD,
accomplished and Administrative
the documents are Officer/BAC
complete, record Secretariat
the item details in
the log book and
assign PR
number. If not
complete, return to
83
end-user for
compliance
1.3 Accept the None 30 minutes Supply Section,
Accomplished GSD
Purchase Request
(PR), Assign PR
No.
1.4 Prepare the None 2 days Supply Section,
bidding documents GSD/BAC
Secretariat and
End-user/TWG
1.5 Schedule for BAC None 1 day BAC
pre-procurement Secretariat/BAC
conference to Members
finalize bidding
documents
1.6 Set schedule for None 26 days based BAC Secretariat
procurement on Annex C of
activities from the 2016 IRR
advertisement to of RA 9184
Notice of Award
(NOA) to Notice to
Proceed (NTP)
1.7 Issue NOA to the None 1 day BAC Secretariat
winning bidder
1.8 Prepare Purchase None 1 day Supply Section,
Order (PO) for GSD/BAC
goods or Work Secretariat
order (WO) for
services and
Obligation
Request and
Status (ORS)
1.9 Forward ORS and None 5 days Supply Section,
PO or WO to GSD/BAC
Head of Secretariat
Requesting Office,
Head of Budget
Division, Chief
Accountant and
Chairperson of the
Commission/Exec
utive Director for
approval and
signature
1.10 Issuance of PO None 1 day Supply Section,
or WO and NTP to GSD/BAC
the winning bidder Secretariat
84
(sign conforme
and receipt of
NTP)
1.11 Furnish copy of None 30 minutes Commission on
PR, Abstract of Audit
Quotations (AoQ),
and PO
Total 37 days, 2
hours
Note: Service is
covered under RA
9184
85
18. Purchase Request for Goods through Shopping and Negotiated
Procurement (NP)-Small Value Procurement (SVP)
Purchase Request of goods and Procurement received by the Supply Section, GSD of NCIP
from Central office shall be done through competitive bidding or public bidding except as
provided in Rule XVI of R.A. 9184, which provides for the conditions for use of the alternative
modes of procurement: a) in order to promote economy and efficiency, b) ensure that the
most advantageous price for the Government is obtained, and c) in highly exceptional cases
provided in R.A 9184 and its IRR.

Office/Division
Classification Highly Technical

G2B – Government to Business
Who may avail: Requisitioning Central Offices of NCIP

Accomplished Purchase Request with Supply Section, GSD
technical specifications (1 original and 1 BAC Secretariat
photocopy) Requesting Office
Annual Procurement Plan (APP),
Supplemental APP, (1 copy)

AGENCY ACTION
1. Submit 1.1 Validate and review None 30 minutes Supply Section, GSD
approved submitted Administrative Officer
Purchase documents
Request
(PR) and
required
attachme
nts to
Supply
Section
1.2 If the PR is None 30 minutes Supply Section, GSD,
properly Administrative Officer
accomplished
and the
documents are
complete, record
the item details
86
AGENCY ACTION
in the log book
and assign PR
number
If not complete,
return to end-
user for
compliance
1.3 Receive the None 30 minutes Supply Section, GSD
Accomplished PR Administrative Officer
with specifications
of items
1.4 Prepare Request None 1 hour Supply Section, GSD
for /BAC
Quotation/Proposal Secretariat/Chief,
(RFQ/RFP) and GSD
secure signature of
Chief, GSD
1.5 For Shopping, None Supply Section,
secure at least GSD/Requesting
three (3) Office
RFQ/RFP
3 -5 days
For SVP, at
least 1
RFQ/RFP, 1-3
calendar days
1.6 For Shopping and None Supply Section,
SVP worth more GSD/BAC Secretariat
than Php50,000.00
to comply with
PhilGEPS posting,
3-5 days
1.7 Prepare Abstract of None 1 hour Supply Section,
Quotation (AoQ) GSD/BAC Secretariat
1.8 Schedule BAC None 15 minutes BAC Secretariat
deliberation
1.9 Evaluate the AoQ None 1 hour BAC members/BAC
and recommend Secretariat
the winning supplier
1.10 Prepare BAC None 1 day BAC Secretariat/BAC
Resolution and Members
route BAC
Resolution and the
AoQ for signature
of the BAC
87
AGENCY ACTION
members
1.11 Prepare Notice of None 30 minutes BAC Secretariat
Award (NOA)
1.12 Secure the None 1 hour Chairperson/Executive
approval of the Director
BAC Resolution BAC Members
and signature of
NOA
1.13 Receive the None 15 minutes Supply Section,
Approved BAC GSD//BAC Secretariat
Resolution and
NOA
1.14. For not approved None 15 minutes BAC Secretariat/BAC
BAC Resolution members
and NOA, refer
back to BAC
1.15 Issue NOA to None 1 day Supply Section, GSD
supplier Supplier, BAC
Secretariat
1.16 Prepare Purchase None 3 hours Supply Section, GSD
Order (PO)/Work
Order (WO)/
Contract/Obligation
Request and Status
(ORS) And Notice
to Proceed (NTP)
1.17 Route None 1 day Supply Section, GSD,
PO/WO/Contract Requesting Office,
and ORS for Budget and
approval and Accounting Division,
signature and Chairperson/Executive
Prepare NTP Director, BAC
Secretariat
1.18 Issue NTP to the None 1 day Supply Section, GSD

winning supplier Supplier
and secure
conforme in the PO
1.19 Give a photocopy None 15 minutes COA
of PR, RFQ, AoQ, End-user
PO/WO/Contract to
COA, and furnish a
copy of PO to end-
user
1.20 Execute/Delivery None 15 days Supplier
of goods
88
AGENCY ACTION
1.21 Prepare Inspection None 2 hours Supply Section, GSD/
and Acceptance Inspection and
Report (IAR), Acceptance
inspect and accept Committee (IAC)
the Goods
1.21.1 Not Accepted- None IAC, Supply Section,
Return to supplier GSD
for resolution until
accepted
1.22 Inspection and None 1 hour IAC, Supply Section,
Acceptance of GSD
goods
1.23 Sign IAR None 15 minutes IAC, Supply Section,
GSD
1.24 Prepare Request None 30 minutes Supply Section, GSD

for COA Inspection COA Representative
1.25 Record the items None 1 hour Supply Section, GSD
and update stock
card/property card
2. Prepare 2.1 Accept, check, None 1 hour Supply Section, GSD
Requisitio evaluate RIS
n and
Issue Slip Prepare Property
(RIS) Acknowledgement
based on Receipt
PR/PO (PAR)/Inventory
Custodian Slip
(ICS), if necessary
2.2 Issue items to end- None 30 minutes Supply Section, GSD
users for
acceptance/receipt
2.3 Prepare and route None 1 day Supply Section, GSD
Disbursement
Voucher (DV) for
approval and
signature
2.4 Forward complete None 15 minutes Accounting Division
documents for
processing of
payment
Total 25 days, 16
hours, and 30
minutes
89
19. Requisition and Issue of Inventory Items
This process includes activities of the Supply Section, General Services Division-FAO. The
Requisition and Issue Slip (RIS) shall be used by the Requisitioning Office to request
supplies, goods, and equipment carried in stock and by the Supply Section, GSD to issue the
items requested.

Office/Division
Classification Simple
Who may avail: Internal/NCIP Offices
3. Requisition and Issue Slip (RIS)

4. Inventory Custodian Slip (ICS)/ Property Supply Section, General Services Division
Acknowledgement Receipt (PAR)

AGENCY ACTION
1. Prepare 1.1 Receive the RIS None 15 minutes Requisitioning
RIS, fill -up Office
all the Supply Section,
necessary GSD
information, Administrative
“Requested Officer V
by” portion Administrative
must be Officer III
signed by
the head of
the
requisitionin
g office
except for
the “issue”
column
1.2 Review, verify, and None 15 minutes Supply Section,
approve the RIS GSD
Administrative
Officer V
Administrative
90
AGENCY ACTION
Officer III
1.3 Prepare the None 30 minutes Supply Section,
supplies, materials, GSD
and equipment for Administrative
issuance and Officer V
update the stock Administrative
card (SC) Officer III
Prepare ICS/PAR, if
necessary
1.4 Inform the end-user None 10 minutes Supply Section,
of the supplies, GSD
materials, and Administrative
equipment available Officer V
for withdrawal Administrative
Officer III
1.5 Release the supplies, None 20 minutes Supply Section,
materials, and GSD
equipment (PS and Administrative
Non–PS) to end- Officer V
user/s Administrative
Officer III
1.6 Receive items None 15 minutes Requisitioning
requested and sign Office/End-user
the “Received by”
portion of the RIS
and ICS/PAR, if
necessary
1.7 File 1 copy of RIS in None 10 minutes Supply Section,
numerical order for GSD
the preparation of Administrative
Report of Monthly Officer V
Supplies and Administrative
Materials Issued Officer III
(RMSMI), receive
ICS/PAR, and
update record and
for file
1.8 Prepare RMSMI in None 30 minutes Supply Section,
(2) copies GSD
Administrative
Officer V
Administrative
Officer III
1.9 Sign the “Certified None 5 minutes Supply Section,
by” portion of the GSD
91
AGENCY ACTION
RMSMI Administrative
Officer V
Administrative
Officer III
2.0 Forward to the None 2 minutes Supply Section,
Accounting Division GSD
the original copy of Administrative
RMSMI together with Officer V
original copy of RIS Administrative
Officer III
2.1 Receive the original None Accounting
copy of RMSMI and Division
original copy of RIS
Total 2 hours and
32 minutes
92
20. Issuance of Property Acknowledgement Receipt (PAR)/ Inventory
Custodian Slip (ICS)
Property Acknowledgement Receipt (PAR)/Inventory Custodian Slip (ICS) are documents to

record the issue of Plant, Property, and Equipment (PPE) to end-user. PAR is issued for
property with acquisition cost of Php15,000.00 above while ICS to issue tangible items
amounting to less than Php15,000.00 to end-user and shall be renewed every three (3) years
or every time there is a change in custodianship/user of the property to establish
accountability over them.

Office/Division
Who may avail: Internal/ NCIP Permanent Personnel
Purchase Request (PR)

Purchase Order (PO)
Sales Invoice/Delivery Receipt
Inspection and Acceptance Report Supply Section, General Services Division-FAO
(IAR)
Approved RIS
Name of SDO for Cash Advance of
purchases
Name of Accountable person

AGENCY ACTION
1. Request for 1.1 Receive and review None 10 minutes Supply Section,
the documents based on GSD
issuance of checklist Administrative
PAR/ICS Officer V
Administrative
Officer III
1.2 Check the None 20 minutes Supply Section,
property/equipment GSD
specifications Administrative
indicated in the Officer V
documents Administrative
93
AGENCY ACTION
Officer III
1.3 Prepare PAR/ICS None 15 minutes Supply Section,
based on the GSD
Requisitioning Office Administrative
request, assign Officer V
Control No., affix Administrative
initial, and forward to Officer III
AOV
1.4 Prepare item to be None 10 minutes Supply Section,
issued GSD
Administrative
Officer V
Administrative
Officer III
1.5 Sign the PAR/ICS None 5 minutes Supply Section,
issuance “Issued by” GSD
portion Administrative
Officer V
Administrative
Officer III
2. Sign and 1.6 Receive/accept the None 20 minutes Supply Section,
return the item and sign the GSD
PAR/ICS “Received by” portion Administrative
and get a copy of Officer V
PAR Administrative
Officer III
1.7 Record and file None 15 minutes Supply Section,
PAR/ICS and give a GSD
photocopy of PAR to Administrative
Accounting Division Officer V
Administrative
Officer III
Total 1 hour and 35
minutes
94
21. Issuance of Driver’s Trip Ticket
Procedure on how to ensure the effective transportation management of NCIP Central Office
Vehicles.

Office/Division
Division (GSD)
Who may avail: Internal/All NCIP Officials and Employees
Driver’s Trip Ticket General Services Division-FAO
CLIENT AGENCY ACTION FEES TO BE PROCESSING PERSON

1. Driver 1.1 Receive, review, and None 7 minutes Chief, GSD
Accomplish approve the
Driver’s accomplished DTT
Trip Ticket with the attached
(DTT) Status Report of
Vehicle then forward
to the Secretary of
FAO Director
1.2 Assign Control No. None 3 minutes Secretary of

and record DTT in FAO Director
the log book
1.3 Receive DTT None 1 minute Assigned Driver
1.4 Fill up the following None It depends on Assigned Driver
after each task: distance and
a) Time of Departure purpose
from office
b) Time of Arrival at
venue
c) Time of Departure
from venue
d) Time of Arrival at the
Office/Garage
e) Purchase of fuel
95
f) Summary of Travel
1.5 Submit to the None 5 minutes Assigned Driver
Secretary of FAO
Director
1.6 Receive copy of 5 minutes Secretary of
accomplished DTT FAO Director
for recording and
filing
Total 21 minutes
96
22. Receipt, Inspection, Acceptance, and Recording of Deliveries of
Inventory Items
This process is pursuant to Section 15, Chapter 8 of the Government Accounting Manual for
National Government that covers from the Receipt, Inspection, Acceptance, and Recording of
deliveries of inventory items from the supplier through submission of required documents to
the Accounting Division for the processing of payment.

Office/Division
Who may avail: Procurement Service, DBM, and Suppliers
Purchase Order/Work Order/Contract FAO-General Services Division, Supply Section

Delivery Receipt (DR)/ Sales Invoice
(SI)

AGENCY ACTION
1. Deliver 1.1 Receive DR and SI None 10 minutes Supply Section,
purchased (for complete GSD
supplies/ delivery) Administrative
equipment Officer V
as per Administrative
PO/WO to Officer III
Supply Supplier
Section,
GSD
1.2 Check the quantity None 30 minutes Supply Section,
and specifications of GSD
the items delivered as Administrative
indicated in the Officer V
PO/WO/Contract/DR, Administrative
Procurement Service Officer III
(PS)-DBM Supplier/PS-
DBM
If items are complete
as specified in the
97
AGENCY ACTION
DR/SI, sign the
“Received” portion of
the original copy of
DR and return copy 2
of the DR to the
Supplier/ PS-DBM
1.3 Prepare Inspection None 15 minutes Supply Section,

and Acceptance GSD
Report (IAR) Administrative
Officer V
Administrative
Officer III
1.4 Inspect and verify None 1 hour Supply Section,
items as to quantity GSD
and conformity to Administrative
specifications based Officer V
on the DR and Inspection and
approved PO Acceptance
Committee (IAC)
If delivery is not in
conformity to the
specifications or
delivery is incomplete,
indicate notation on
the IAR
If delivery is in order,
IAC member shall
indicate the date of
inspection, check
appropriate box for
“Inspected, verified,
and found in order as
to quantity and
specifications”, and
sign the “Inspection”
portion of the IAR.
Supply Section, GSD

shall do the same for
acceptance of goods
delivered.
1.4.1 For deliveries not None Supply Section,

conforming to GSD
98
AGENCY ACTION
specification and/or Administrative
terms of the PO, Officer V
return the items to the IAC
supplier and require
the supplier to comply
with the agreed
specifications and or
terms of the PO
1.4.2 For deliveries in None Supply Section,
order, indicate the GSD
date of acceptance, Administrative
place “check marks” Officer V
in the box for IAC
“Complete as to
quantity and
specifications” or
“Partial (specify
quantity)”, and sign
the “Acceptance”
portion of the IAR
1.5 For inspection of None 20 minutes Supply Section,
delivered items, GSD
prepare Request for Administrative
COA Inspection. Officer V
COA
Representative
1.6 Store the items None 30 minutes Supply Section,
delivered for issue to GSD
the Requisitioning Administrative
Office Officer V
Administrative
Officer III
1.5 Record and update None 1 hour Supply Section,
Stock Cards GSD
(SC)/Property Cards Administrative
(PC) Officer V
Administrative
Officer III
1.6 Forward IAR, PO, None 10 minutes Accounting
DR, SI, and other Division
documents to
Accounting Division
for processing of
payment
Total 3 hours and
55 minutes
99
23. Handling of All Incoming Communication and Documents from
External and Internal Source
The Records Section receives all incoming communication and documents from external
source, processed through Document Online Tracking System (DOTS) and
disseminates/routes to the concerned Bureaus/Offices for action. It also receives all
outcoming communication from internal source for releasing of acted documents,
disseminates NCIP issuances (internal and external), and dispatches through courier or
postal mails.
Office or Division: General Service Division-Records Section
G2B-Government to Business
Type of Transaction: G2C-Government to Citizen
G2G-Government to Government
Who may avail: All Permanent, Casual and Contractual Personnel, and
Officials of NCIP Central, Regional, and Provincial Offices and
Community Service Centers, Bureaus Offices and Head of
Attached Agencies and External Clientele
Letter Request (1 Original) Receiving Area or Records Section

Government issued ID (1 original) Receiving Area or Records Section

AGENCY ACTIONS
1.Submit 1. Perform preliminary None 10 to 15 Luzviminda
request/doc assessment of the minutes (per Donato,
uments and request, receive, and documents) Gilbert Marquez,
forward to stamp date and time of upon receipt Melhoney
the Records documents Aparejo, and
Section Rhodora
Magpantay
1.1 None 1.1 Enter the subject of None 5 minutes Luzviminda
the document to the Donato,
DOTS Gilbert Marquez,
and Melhoney
Aparejo
1.2 None 1.2 Forward the None 10 minutes Luzviminda
document with Donato,
attached Disposition Gilbert Marquez,
Form to the concerned Melhoney
Bureau/Office for Aparejo, and
100
AGENCY ACTIONS
action Rhodora
Magpantay
2. None 2.Releasing of acted None 10 to 15 Luzviminda
documents/reply to the minutes upon Donato,
requesting party, NCIP receipt Gilbert Marquez,
Issuances (external Melhoney
and internal) Aparejo, and
Rhodora
Magpantay
2.1 None 2.1 Prepare mailing None 30 minutes Luzviminda
envelope for dispatch Donato,
to the post office or Gilbert Marquez,
courier service Melhoney
providers Aparejo, and
Rhodora
Magpantay
1 hour and 15
Total
minutes
101
24. Processing of Financial Claims of Suppliers, Service Providers, and
Employees (For Payment through LDDAP-ADA) - INTERNAL
The Finance and Administrative Office (FAO) validates, evaluates, and processes the
requests for payment of financial claims for suppliers for the delivered goods/supplies, service
providers, cash advances, salaries, benefits, and reimbursement of various expenses
incurred by employee while on official business wherein the Executive Director/Chairperson
approves the payment. The service starts upon receipt of the financial claims with complete
supporting documents up to the preparation of the List of Due and Demandable Accounts
Payable – Advice to Debit Account (LDDAP-ADA) for submission to the servicing bank.
Finance and Administrative Office (Accounting Division,

Budget Division, and General Services Division – Cashier
Office or Division:
Section), Office of the Executive Director or Office of the
Chairperson
Classification: Complex
G2G - Government to Government

G2B - Government to Business
Various Suppliers, Service Providers, and Employees of the
Who may avail:
NCIP Central Office
1. Disbursement Voucher (DV) - Finance

Original (3 copies)
2. Obligation Request and Status Finance
(ORS) - Original (3 copies)
3. LDDAP-ADA - Original (3 copies) Cashier Section
4. Supporting documents To be prepared by the requesting party
depending on the nature of
transaction, based on COA
Circular 2012-01 (Prescribing the
Revised Guidelines and
Documentary Requirements for
Common Government
Transactions) - Original and
Certified True Copy of supporting
documents, depending on the
requirement per COA Circular
2012-001 (1 copy each)

AGENCY ACTIONS
1. Submit 1. Check if the Box A None 10 minutes Accounting Staff
financial of DV and ORS (per claim)
102
AGENCY ACTIONS
claims with together with the Administrative
DV, ORS, supporting Aide Vl
and documents are
complete complete, receive
supporting the documents, and
documents record in the
wherein the incoming logbook
Box A of the
DV and
ORS were
already
signed.
(concerned
staff from the
different
bureaus/
offices)
2. None 2.1 Review the None 30 minutes to 6 Accounting Staff
completeness of hours
supporting
documents and
correctness of the 1-3 days per
amount to be payroll, food
claimed and
accommodation
2.1a If supporting ,
documents were reimbursement
incomplete, return and
the DV to the payee replenishment
or concerned office of PCF (per
claim)
3. None 3. Forward DV together None 10 minutes Accounting
with the supporting Staff
documents to the
Budget Division
4. None 4. Receive and assign None 1 hour Receiving/
ORS number and Releasing Clerk,
record in the Budget Division
logbook all ORS with
complete supporting
documents and sort
into categories and
obligate amount for
the purpose as
indicated
103
AGENCY ACTIONS
5. None 5. Review and check None maximum of 6 Budget Officer
the accuracy of the hours V/Budget Officer
processed ORS and IV
the completeness of
the supporting
documents
Verify availability of
allotment, encode in
the Registry of
Obligations
indicating the ORS
number, and sign
Box B of the ORS
6. None 6. Forward to None 1 hour Receiving/
Accounting Division Releasing Clerk,
signed ORS Budget Division
together with
supporting
documents
7. None 7. Receive documents None 10 minutes Accounting Staff
for processing
8. None 8. Check in the Index None 30 minutes Accounting Staff
of Payments (IP) if (per claim)
no payment made,
assign DV number,
record in the
logbook, get
accounting copy of
DV and ORS, stamp
all supporting
documents, and
update the IP
9. None 9. Fill up the None 10 minutes Accounting Staff
Accounting Entry (per claim)
under Box B of DV
10. None 10. Certify cash None 10-30 minutes Chief,
availability, (per claim) Accounting
completeness of Division or
supporting alternate
documents, signatory
determine if subject
to ADA
Sign Box C of DV
11. None 11. Forward DV and None 10 minutes Accounting Staff
104
AGENCY ACTIONS
supporting
documents to the
Office of the
Executive Director or
to the Office of the
Chairperson if the
amount is
Php5,000,000.00
and above
12. None 12. Review DV and None 20 to 30 OED Staff/
supporting minutes OC Staff
documents for (per claim)
approval and put
initial on Box D of
DV
13. None 13. Approve payment for None 20 minutes Executive
the financial claim (per claim) Director/
and sign Box D of Chairperson
DV
14. None 14. Record and Forward None 10 to 30 OED Staff/
DV and supporting minutes OC Staff
documents to the (per claim)
Cashier Section
15. None 15. Receive DV, ORS, None 5 minutes Cashier Section
and supporting Staff
documents
16. Sign the 16. Verify if DV is for None 30 minutes Cashier Section
Box E of DV payment thru check Staff
or LDAPP–ADA
16.1 Service
providers 16.1 Inform Employee/
and Payee to sign Box E
suppliers to of DV and fill up the
sign Box E form regarding bank
of DV and details
issue
Official 16.1.a Inform the
Receipt or Supplier to fill up the
Collection form regarding bank
Receipt details, sign the Box
E of DV and issue
Official Receipt/
Collection Receipt/
Acknowledgement
Receipt
17. None 17. Payment through None 30 minutes Cashier
105
AGENCY ACTIONS
LDDAP – ADA upon
compliance of the
above requirements
17.1 Prepare LDDAP-

ADA and fill up the
required information
18. None 18. Record and forward None 10 minutes Cashier Section
LDDAP-ADA Staff
together with the
DV, ORS, and
supporting
documents
19. None 19. Receive the LDDAP- None 10 minutes to 1 Accounting Staff
ADA hour
19.1 Review the

correctness of the
data and amount in
the LDDAP-ADA
20. None 20. Certify the None 10 to 30 Chief,
correctness of the minutes Accounting
LDDAP (per LDDAP) Division or
alternate
signatory
21. None 21. Log in the logbook None 10 minutes Accounting Staff
and forward the
LDDAP – ADA to the
Office of the
Director, FAO
22. None 22. Receive the LDDAP- None 5 minutes Secretary, FAO
ADA Director
23. None 23. Approve the LDDAP None 5 minutes FAO Director
24.None 24. Forward the LDDAP- None 5 minutes Secretary, FAO
ADA to the Cashier Director
Section
25. None 25. Sign the ADA as None 10 minutes Cashier
authorized signatory
26. None 26. Preparation of Advice None 30 minutes Cashier Staff
of Checks Issued
and Cancelled
(ACIC)
27. None 27. Certify the None 10 minutes Cashier
correctness of ACIC
106
AGENCY ACTIONS
28. None 28. Forward LDDAP – None 10 minutes Cashier Staff
ADA and ACIC to
the OED/OC
29. None 29. Review the LDDAP – None 20 to 30 OED Staff/
ADA and put initial minutes OC Staff
below the name of (per claim)
the Executive
Director/
Chairperson
30. None 30.Approve the ACIC None 10 to 20 Executive
and sign the ADA as minutes Director/
counter signatory (per claim) Chairperson
31. None 31.Forward all signed None 10 to 20 OED Staff/OC
documents to the minutes Staff
Cashier Section (per claim)
32. None 32. Submit to the None 1 hour Cashier Section
servicing bank the Staff
LDDAP-ADA and
ACIC
33.1 Inform the payee/
supplier/service
provider/employee
regarding the
payment
(Crediting of payment
shall take effect not
earlier than 24
hours)
TOTAL 2-5 working
days
Note: The number of working days might extend if the Box E of the DV was not signed
by the payee and the supplier/service provider was not able to issue an Official
Receipt/ Acknowledgement Receipt/ Collection Receipt prior to the preparation of the
LDDAP – ADA.
107
25. Issuance of Service Record (External)
The Service Record is issued to confirm the actual services rendered by the employee in the
government service and in compliance with E.O. 54 dated 10 August 1954 and in accordance
with Circular No. 58, dated 10 August 1974 of the System.
Human Resource Management Division (HRMD), Finance and

Office or Division:
Administrative Office, NCIP-Central Office
Type of Transaction: G2C - Government to Citizen
Who may avail: Separated Central Office Personnel
Letter Request for Copy of Service Client

Record
Copy of Clearance Client or if None, 201 File
Special Power of Attorney (if authorized Client
representative)
FEES TO BE PROCESSING PERSONS

1. Client/ 1. Receive the
Authorized complete documents
representative submitted, retrieve
submit/file the former personnel
Request for Service Record,
Service check/verify the copy
Record and of clearance, then
enter prepare and print the
necessary Service Record
Administrative
information in None 15 minutes
Assistant
the logbook of
the HRMD
*The client/
authorized
representative
may also
request thru
e-mail
108
FEES TO BE PROCESSING PERSONS
containing the
checklist of
requirements
1.1. None 1.1. Review the None 15 minutes Administrative
Service Record, Assistant
affix initials, and
submit the Service
Record to the
HRMD Chief
1.2. None 1.2. Review the None 15 minutes Chief
Service Record, Administrative
sign, and forward Office
the same to the
Administrative
Assistant for
releasing
2. None 2. Release the Service None 15 minutes Administrative
Record Assistant
3. Receive the
Service
Record
TOTAL None 1 hour
109
26. Issuance of Service Record (Internal)
The Service Record is issued to confirm the actual services rendered by the employee in the
government service and in compliance with E.O. 54 dated 10 August 1954 and in accordance
with Circular No. 58, dated 10 August 1974 of the System.

Office or Division:
Type of Transaction: G2G - Government to Government
Who may avail: NCIP Employees/ Plantilla appointees
None None

1. Employee/ 1. Retrieve the
Authorized personnel Service
staff of Record
Official
Prepare and print
requests for the Service
Service Record
Record and
enters
necessary
information
in the
Administrative
logbook of None 15 minutes
Assistant
the HRMD
*The
employee
may also
request
thru Text
message,
E-mail or
Call
110
1.1. None 1.1. Review the None 15 minutes Administrative
Service Assistant
Record, affix
initials, and
submit the
Service
Record to the
HRMD Chief
1.2. None 1.2. Review the None 15 minutes Chief
Service Administrative
Record, sign, Office
and forward
the same to
the
Administrative
Assistant for
releasing
2. None 2. Release the None 15 minutes Administrative
Service Record Assistant
3. Receive the
Service
Record
TOTAL None 1hour
111
27. Approval of GSIS Loan Application
GSIS offers various loans to assist members with their financial needs. Members who met the
requirements of the GSIS can apply for a loan (Consolidated Loan/Multi-Purpose Loans/
Policy Loan/Emergency Loan)

Office or Division:
None None
AGENCY FEES TO PROCESSING PERSONS

CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Apply first using the 1. Agency
GSIS UMID card Authorized
through GSIS Wireless Officers
Automated Processing (AAOs) will
Supervising
System (GWAPS) check if there
Administrative
kiosks, located in all are
Officer
GSIS branches, and applications
selected government for GSIS
or
agencies Loan by
None 25 miutes
logging in
Administrative
*The Requesting party may using their
Officer V
also personally notify the account in the
(Alternate
AAOs of their application GWAPS Site:
Agency
cert.gsis.gov.
Authorized
ph, daily and
Officer)
from time to
time
1.1. None 1.1. The AAO

will check
manually
using the
Payroll and
112
CLIENT STEPS
other record
of the HRMD
of the
Requesting
Party,
whether the
following
standards
are met:
a. That the net

take home
pay of the
requesting
party is
sufficient to
cover the
regular
monthly
amortization
of loan
applied;
b. That loan
borrowers are
in active
service;
c. That loan
borrowers
have no
pending
administrative
case and/or
criminal
charge; and
d. That in case
of separation
from the
service, the
agency shall
make the final
payment to
members only
after
clearance is
obtained from
GSIS
113
CLIENT STEPS
2. The Requesting Party 2. If the above
waits for a text stated
message from GSIS or standards
may log-in to are met,
https://egsismo.gsis.go AAOs will
v.ph/ for the status of approve the
their loan application application in
the GWAPS
site using
their account
*GWAPS will
automatically
generate the
application. A
notification
message will
be sent to the
requesting
party through
SMS
informing
them on the
status of their
loan
application
which will be
done by the
GSIS
114
28. Issuance of Certificate of Employment and Compensation
This certification is issued to confirm the employment and compensation of the employee.

Office or Division:
None None
FEES
AGENCY PROCESSING PERSONS
CLIENT STEPS TO BE
ACTION TIME RESPONSIBLE
PAID
1. Employee/Authorized 1. Retrieve the
staff of Official employee’s
requests for Service
Certification and Record and
enter necessary copy of latest
information in the payroll, then
logbook of the prepare and Administrative
None 15 minutes
HRMD print the Assistant
Certification
*The employee may
also request thru
Text message, E-
mail or Call
1.1. None 1.1. Review None 15 minutes Administrative

the Assistant
Certification,
affix initials,
and submit
the
Certification
to the HRMD
Chief
1.2. None 1.2. Review None 15 minutes Chief
115
the Administrative
Certification, Officer
sign, and
forward the
same to the
Administrativ
e Assistant
for releasing
2. None 2. Release the None 15 minutes Administrative
Certification Assistant
3. Receive the
Certification
TOTAL None 1 hour
116
VI. Feedback and Complaints Mechanism
How to send feedback 1. Clients are encouraged to accomplish

the Feedback Form
2. Drop it in the designated drop box
located at the security guard post
How Feedback is processed Feedback whenever available shall be
forwarded to the concerned offices where
they are required to answer within three (3)
days upon receipt of the feedback.
The answer of the concerned office shall be

then relayed to the client.
For inquiries and follow-ups, clients may

contact the following telephone number and
e-mail address:
E-mail Address:
Telephone Number:
How to file complaints 1. Accomplish the Client Complaint Form
2. Drop it in the designated drop box
located at the security guard post
How complaint is addressed Complaint whenever available shall be
forwarded to the relevant offices where they
are required to answer within three (3) days
upon receipt of the feedback.
The answer of the concerned office shall be

then relayed to the client.
For inquiries and follow-ups, clients may

contact the following telephone number and
e-mail address:
E-mail Address:
Telephone Number:
Contact Information of Anti-Red Tape Ground Floor HPGV Building (Formerly
Authority (ARTA) Accelerando),
395 Senator Gil J. Puyat Avenue, 1200
Makati City
Hotline: 1-ARTA (1-2782)
Contact No.: (02) 478-5091, 478-5099
Email: complaints@arta.gov.ph
Web:
http://arta.gov.ph/pages/complaintform.php
Contact Information of Presidential Bahay Ugnayan, J.P. Laurel Street
Complaint Center (PCC) Malacañang, Manila
117
Hotline:8888
Contact No. (02)736 8621, 736 8645, 736
8603, 736 8629, 736 8621
Email: pcc@malacanang.gov.ph
Web: https://op-proper.gov.ph/presidential-
action-center/
Contact Information of Contact Center ng Text: 0908 881 6565
Bayan (CCB) Contact No.: 1-6565 (Php 5.00 + VAT per
call anywhere in the Philippines via PLDT
landlines)
Email: email@contactcenterngbayan.gov.ph
Web:
http://contactcenterngbayan.gov.ph/contact-
us
Contact Center of the Office of the Ombudsman Building, Agham Road, North
Ombudsman (OMB) Triangle, Diliman, Quezon City
Contact No.: (02) 9262-OMB (662)
Text Hotline: 0926 6994 703
Lifestyle Check: (02) 927-4102, 927-2404
Trunkline: (02) 479-7300
Email: pab@ombudsman.gov.ph
Contact information of NCIP
118
VII. NCIP DIRECTORY
Chairperson Allen A. Capuyan Tel. No. 575-12-00

Email Address:
Southern and Eastern Mindanao
allen.capuyan@ncip.gov.ph
Commissioner Gaspar A. Cayat Tel. No. 575-12-00

Cordillera Administrative Region and Email Address:
Region I comm.carand1@ncip.gov.ph
Commissioner Norberto M. Navarro Tel. No. 575-12-00
Email Address:
Region II
comm.region2@ncip.gov.ph
Commissioner Rolando M. Rivera Tel. No. 575-12-00
Email Address:
Region III and Rest of Luzon
comm.region3andrestluzon@ncip.gov.ph
Commissioner Jeorge M. Largado Tel. No. 575-12-00
Email Address:
Island Group and the Rest of the Visayas
comm.islandandrestofluzon@ncip.gov.ph
Commissioner Pinky Grace P. Pabelic Tel. No. 575-12-00
Email Address:
Northern and Western Mindanao
comm.nothernandwesternmindanao@ncip.gov.ph
Commissioner Jennifer L. Sibug-Las Tel. No. 575-12-00
Email Address:
Central Mindanao
comm.centralmindanao@ncip.gov.ph
Rogelio Francisco M. Bantayan, Jr. Tel. No. 575-12-00

Email Address:
Executive Director
oed@ncip.gov.ph
Central Office Directors

Dir. Caesar M. Ortega Tel. No. 575-12-00
Email Address:
Ancestral Domains Office
ado@ncip.gov.ph
Dir. Mary Grace P. Buasen Tel. No. 575-12-00
Email Address:
Office on Policy, Planning, and Research
oppr@ncip.gov.ph
OIC- Dr. Angelica N. Caliba-Cachola Tel. No. 575-12-00
Email Address:
Office on Education, Culture, and Health
oech@ncip.gov.ph
Dir. Geroncio R. Aguio Tel. No. 575-12-00
Email Address:
Office on Socio-Economic Services and Special
osessc@ncip.gov.ph
Concerns
Dir. Reynaldo A. Dingal Tel. No. 575-12-00
Office of Empowerment and Human Rights Email Address:
oehr@ncip.gov.ph
Tel. No. 575-12-00
119
Dir. Hazel Marjorie H. Lucas Email Address:
fao@ncip.gov.ph
Financial and Administrative Office
Dir. Gillian S. Dunuan Tel. No. 575-12-00
Email Address:
Legal Affairs Office
lao@ncip.gov.ph
Regional Directors
OIC – Atty. Atanacio D. Addog Cordillera Administrative Region
2nd and 3rd Floor, Lyman Ogilby Centrum (Annex)
Episcopal Diocese of North Central Philippines
(EDNCP) Compound
#358 Magsaysay Ave., Baguio City
Tel. Fax (074) 422-41-73
Dir. Manuel A. Jaramilla Region I
2nd and 3rd Floor, Braganza Building, Quezon
Avenue, Sevilla, San Fernando City, La Union.
Temporary contact no. 09958560490 and
09192094619
Dir. Ronaldo M. Daquioag Region II
No. 3 Rajah Soliman St.
San Gabriel Village, Tuguegarao, Cagayan, 3500
Fax (078) 844-6796
Tel. # TMSD (078) 844-75-93 AFSD Chief(078)
844-06-90
Dir. Roland P. Calde Region III
K and L Building, Consunji St., San Fernando,
Pampanga, 2000
Tel. # (045) 963-21-51 / 961-59-56 (fax)
Dir. Carlos P. Buasen, Jr. Region IVA
3/f 574 Argo Bldg., EDSA cor. P. Tuazon
Avenue, Quezon City
Tel. # (02) 439-1557
Dir. Marie Grace T. Pascua Region IVB
3rd Flr. Room 1 and 2, GLC Bldg. JP Rizal Street,
San Vicente Calapan City, Oriental Mindoro
Dir. Lee T. Arroyo Region V
Highway 1 San Nicolas, Iriga City
Tel. # (054) 299-2752 / (054) 299-6167 (fax)
Dir. Agosto B. Maglunsod Region VI & VII
3rd Flr. CPBC Centennial Bldg., Fajardo St., Jaro,
Ilo-ilo City
Tel. # (033) 509-98-15/ Fax (033) 329-44-82-
Admin Fin.
Dir. Ferdausi S. Cerna Region IX
Raiza Bldg., Rizal Ave., Lumbia District,
Pagadian City
Tel. # Fax (062) 214-41-61/ (062) 353-10-72
120
Dir. Ana N. Burgos, MBA Region X
3rd & 4th flr. Halasan Bldg. cor. Tiano & del Pilar
Sts., Cagayan de Oro City
Tel. # (08822) 72-15-00/ Fax (08822) 71-07-28
Dir. Michael M. Mamukid Region XI
E. Valeroso Bldg., EB Lopez St., Sandawa Plaza,
SIR New Matina, Davao City, 8000
Tel. # ADO (082) 298-04-95 Acctg. 298-29-
57Director 298-29-42 (fax)
Admin 299-41-00
Dir. Jeanne Anne Moendeg-Zoilo Region XII
Jayven Building, General Santos Drive, Cor.
Posadas St., Koronadal City, South Cotabato
Telfax # (083) 520-0162 / (083) 520-0813 / (083)
228-8393
Region XIII (CARAGA Administrative Region)
Intino Bldg., J.C. Aquino Ave., Butuan City, 8600
Tel. # Ms. Vistan (085)-342-3114 Admin 341-
6785 (fax) TMSD 342-4458
Hearing Officer 815-2036
121

NCIP Citizens Charter 24nov2021

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NCIP Citizens Charter 24nov2021

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NATIONAL COMMISSION ON INDIGENOUS

Indigenous Peoples Rights:

 Right to Ancestral Domains – The rights of ownership and possession of ICCs/IPs to

Ancestral Domains Office (External and Internal Services)

1. Request for Certification Precondition (CP) for Extractive/Large Scale 6

Office of Education, Culture, and Health (External and Internal Services)

6. Medical Assistance to Walk-in Clients 50

Legal Affairs Office (External and Internal Services)

11. Process for Rendition of Legal Opinion/Legal Advisory 67

Office of Empowerment and Human Rights (External and Internal Services)

14. Application for Issuance of Certificate of Confirmation (COC) 74

Office of the Chairperson - External Affairs and Communication Division

15. Distribution of Communication/Advocacy Materials 78

Finance and Administrative Office (External and Internal Services)

Section 19 of NCIP A.O. No. 3, Series of 2012 - Extractive/Large Scale Activities

NCIP Central Office, Regional Offices and Provincial

Classification: Highly technical (Multi-Stage Processing)

G2C – Government to Citizen; G2G – Government to

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter request addressed to NCIP Proponent

coordinates. The map should include

FEES TO BE PROCESSING PERSON

7. None 7. Conduct FBI  FBI fee is 3-5 days FBI Team

10 Receive 10. Set date of pre-FPIC None 1 day FPIC Team

10.4 None 10.4 Receive, record, None 1 hour Records Officer,

13. None 13. Approve the schedule  Cost is 1 Hour Regional

15. Present fully 15. Conduct of 10 days FPIC Team,

18. Attend MOA 18. MOA Validation, 5 days FPIC Team,

This service is under the following laws:

Section 24 of NCIP A.O. No. 3, Series of 2012 - Non-Extractive/Small Scale Activities

NCIP Central Office, Regional Offices, and Provincial

Classification: Highly technical (Multi-Stage Processing)

G2C – Government to Citizen; G2G – Government to

1. Feasibility studies not embraced in the preceding

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter request addressed to NCIP Proponent

CLIENT FEES TO BE PROCESSING PERSON

10 Receive 10. Set date of Pre- None 1 day FPIC Team

*The MOA is signed

This service is under the following laws:

NCIP Central Office, Regional Offices, and Provincial Offices/

Classification: Highly technical (Multi-Stage Processing)

G2C – Government to Citizen; G2G – Government to

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter Request Addressed to NCIP Proponent

CLIENT FEES TO BE PROCESSING PERSON

7. None 7. Serving of Notices Cost is 1-3 days Validation Team

This service is under the following laws:

NCIP Central Office, Regional Offices, and Provincial

Classification: Highly technical (Multi-Stage Processing)

G2C – Government to Citizen; G2G – Government to

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter Request Addressed to NCIP Proponent

CLIENT FEES TO BE PROCESSING PERSON

7. None 7. Conduct FBI  FBI fee is 3-5 days FBI Team

Office or Division: Ancestral Domains Office – Recognition Division

Type of Transaction: G2C

IP Claimants, Stakeholders, GAs, NGOs, LGUs, Academe,

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Any Indigenous Peoples (IP) in so Ancestral Domains Office

 filled-up request form or personal

Note: same privilege is afforded to

 For CPs, there must be a