Inayah Griffith-Nugent

Leicester, LE3 5AU 07543479905 inayahnugent@gmail.com

Summary
I would say I am an organised, independent worker with strong time management skills.
Detail-oriented and able to learn new tasks quickly and effectively.

Possessing excellent memory and aptitude for calculations. I am an experienced Youth

Worker bringing 5 years of experience in activity planning, crisis response and
development planning. I'm friendly and an adaptable team player successful at
working with all ages.

I have been told and believe I am a target-driven student with a record of academic
success, eager to add value to a quality-focused team while continuing Interior Design.
I also know I'm a goal-driven Interior Artist successful at applying technical skills to
create art that informs and engages customers. I'm a clear communicator and
collaborative team player with an eye for detail and skill in customer relations.

I'm focused on providing complete business services to all clients, I‘m also motivated
with expertise in mixology, beer, spirits and wine along with a solid background in team
leadership and operations. Also passionate about securing a new, challenging position
as server or hostess within a fast-paced restaurant or bar; High-volume dining, customer
service and cash-handling background.

I am passionate about community service highlighted by volunteer experience in Girl

Guiding, looking for a role that provides opportunity for high levels of responsibility.

Experience
Big Smoke Taphouse and Bar
London Luton Airport
May 2022 to August 2022
Waitress

● Processed cash, credit card and voucher payments using POS terminals.
● Optimised customer experience, serving each guest with sincere, positive and
enthusiastic attitude.
● Delivered quality food and beverage service to over 200 guests per shift.
● Maintained facility compliance with health codes, sanitation requirements and
licence regulations.
● Delivered friendly and fast service to process high-volume food and drink orders
at peak times.
● Resolved customer complaints promptly, escalating larger operational concerns
to management.
● Completed opening and closing checklists according to set standards.
● Performed additional tasks to keep the dining room running smoothly.
● Greeted new customers, answered initial questions and took drink orders.
● Upheld high standards of cleanliness in all work areas.
● Greeted and seated guests efficiently to establish prompt, high quality service.
● Seated guests promptly and managed table wait times.
● Enquired about guest satisfaction, anticipated additional needs and happily
fulfilled requests.

Team Sport Go Karting Luton,

Bedfordshire
October 2021 to July 2022
Marshall/Host

● Assisted team members and customers regarding stock and inventory queries.
● Provided excellent leadership skills to maintain steady and productive
operations.
● Made sure all drivers are being safe on track
● Coordinated cost-effective solutions across teams, significantly reducing
production errors.
● Liaised with team members to promote public relations strategies.
● Applied expert knowledge for daily completion of tasks and streamlining
workflows.
● Made sure all customers are satisfied and safe while on the premises
● Created profitable marketing campaigns for products using social media
strategies and analytics.
● Customised products to meet user specifications improving customer
experience.
 ● Utilised effective upselling techniques to increase customer interest.
● Made sure all go karts meet the healthy and safety requirement everyday

Orbital Trampoline Park Luton,

Bedfordshire
May 2021 to October 2021
Party host

● Collaborated and communicated with team of 50 is to maintain smooth running

and completion of daily tasks to high standards.
● Cultivated lasting relationships with customers to instill loyalty.
● Managed reservations and cancellations, updating booking systems to improve
efficiency and organisation.
● Worked shifts at short notice by remaining flexible to take opportunities at peak
times.
● Maintained clean and organised working areas.
● Professionally handled complaints and queries by phone, email and on social
media, in line with company policy.
● Maintained up-to-date knowledge on discounts and promotional offers to
increase sales and give customers best value for money.
● Kept the party rooms clean, hygienic and immaculate through regular deep
cleaning, including hoovering, dusting, mopping and upholstery cleaning.
● Managed the preparation of delicious drinks, snacks and meals for clients,
making according to preference and requests.

The Wagon and Horse Barton Le Clay, Bedfordshire

March 2021 to November 2021
Waitress

● Washed buffet, restaurant and banquet items, including silverware, dishes,

cooking utensils, equipment and displays.
● Maintained facility compliance with health codes, sanitation requirements and
licence regulations.
● Inquired about guest satisfaction, anticipated additional needs and happily
fulfilled requests.
● Managed customer service by training staff, overseeing operations and resolving
issues quickly.
● Transported all dirty tableware from dining room to dishwashing area for proper
cleaning.
● Anticipated and addressed guest service needs.
● Maintained neat personal appearance.
● Greeted new customers, answered initial questions and took drink orders.
 ● Assisted servers and dining room hosts, quickly responding to guests' needs.
● Maximised table turns and rotated seating for optimal guest satisfaction.
● Hand-washed dishes and glassware thoroughly.
● Performed additional tasks to keep the dining room running smoothly.
● Delivered exceptional, friendly and fast service.
● Stocked beer and wine coolers.
● Cleaned and filled ice bins.
● Stocked and maintained silverware, linens and condiments.
● Suggested additional items to customers, leading to 6% increase in average bill
value.
● Send orders to the kitchen within 2-4 minutes of table service, creating seamless
workflow.
● Checked on all tables at appropriate intervals to refill drinks and respond to
requests.
● Served each guest with sincere, positive, pleasant and enthusiastic attitude.
● Oversaw bar inventory, restocked supplies and placed orders.
● Delivered quality food and beverage service to guests quickly.
● Maintained bar, front-of-house, creating a clean, safe environment for staff and
customers.
● Delivered exceptional, friendly and fast service to up to 9 tables per shift.
● Processed cash, credit card and voucher payments.

Girl Guiding Luton, Bedfordshire July 2017 to Current

Young Leader

● Used a calm, positive and encouraging approach with all children.

● Provided support, mentorship and guidance to young people through
counselling sessions.
● Managed the target setting and monitoring of individuals, making assessments to
determine progress and improvements required.
● Conducted in-depth consultations with young people to assess care needed
and plan programmes designed to improve related areas.
● Attended regular training and development to keep up to date on
safeguarding, first aid and local policies.
● Oversaw the planning and development of community programmes designed
to build young people's confidence, wellbeing and learning development.
● Assisted in the decision-making processes for young people on social service
involvement and care requirements.
● Build healthy and long-lasting relationships with young people by providing
supportive, helpful and caring environments.
● Organised inspiring and entertaining events for the youth such as environmental
 projects, residential activities, outdoor education and sporting events.
● Continuously encouraged young people to reach their full potential by
celebrating achievements and educating on poor behaviour.
● Maintained excellent youth relationships by providing supportive, trusting and
comforting environments.
● Offered key emotional support to special needs youth.
● Assisted in planning, developing and implementing strategies such as business
development, funds obtaining, and educational activities.
● Build trusting relationships by displaying an in-depth understanding of needs,
providing solutions and delivering on-going support.
● Provided round-the-clock support for children through virtual platforms, such as
zoom and whatsapp calls.

September 2019 to December

2019
Little Dessert Shop Wolverhampton, Staffordshie West Midlands
Graphic Design Assistant
● Assisted technical operations department with project designs using Adobe.
● Conducted trend research to anticipate upcoming events and requirements.
● Used Adobe Photoshop and indesign to create images and layouts.
● Designed print materials such as brochures, banners and signs.
● Generated digital image files for use in digital and traditional printing methods.
● Formatted designs and media for print and web applications to deliver
production ready graphics.
● Adjusted images sizes and selected fonts for seasonal projects.
● Designed new, on-brand visual elements focusing on concept and messaging.
● Used knowledge of production to create high quality images.
● Created innovative design packages to elevate, differentiate and drive
on-brand and on-strategy initiatives.
● Developed website layouts, templates and unique branded looks for 3 projects
(Menu).
● Formatted designs and media for print and web applications and delivered
production ready graphics in PNG and JPG formats to meet client marketing
needs.
● Generated digital image files for use in digital and traditional printing.
● Utilised knowledge of production to create high quality images.
● Participated in creation of trend boards, conducted research and developed
colour palettes.
● Managed company facebook pages and updated regularly to include newly
designed products.
● Developed website layouts, templates and unique branded looks.
 ● Selected colours, theme, sole and added functionality to create new looks and
desserts.

Tui Luton, Bedfordshire April 2019 to April 2019

Pre Flight Attendant

● Customised products to meet user specifications improving customer
experience.
● Coordinated cost-effective solutions across teams, significantly reducing
production errors.
● Improved client consultations and determined needs through team
management.
● Increased site traffic through targeted marketing and social media campaigns.
● Assisted team members and customers regarding inventory queries.
● Liaised with team members to promote public relations strategies.
● Created profitable marketing campaigns for products using social media
strategies and analytics.

Skills
● Anticipating guest needs
● Dietary options
● Highly responsible and reliable
● Elegant garnish station setup
● Highly organised
● Excellent judgment
● Superb customer service
● Front-of-house procedure knowledge
● Outgoing personality
● Exceptional time management
● Glassware management
● Basic accounting
● Payment processing
● Cash and credit transactions
● Service-oriented mindset
● Extensive hospitality background
● Strong organisational skills
● Able to stand 10 hours
● Table clearing
● Stock replenishment
● Point of Sale systems
● Excellent communication
● Cash handling
● Customer relations
● Stock management
● Confident communicator
● Customer service
● Merchandising
● Leadership
● Upselling
● Problem-solving
● Team player mentality
● Ability to mediate disputes
● Sales expertise
● Listening skills
● Excellent communication skills
● Reading comprehension skills
● Active listening
● Verbal/written communication
● Website design
● Project management abilities
● Adobe Creative Suite
● Digital graphics
● Photography background
● Project coordination
● Microsoft Office expertise
● Graphic and Media Design
● Logo creation
● Graphic arts design
● Special effects and restoration
● Art composition
● CorelDraw
● Print design and illustration
● Facebook Applications
● Pre-flight assessments
● Pre-flight checking
● Pre-flight safety checking
● Pre-flight inspections
● Preventative planning
● General administration
 ● First aid
● Attentive listening
● Counselling
● Activity Implementation
● Relationship building
● Class management
● Crisis response
● Special needs familiarity
● Client assessments
● Programme planning
● Behaviour management
● Youth assessments
● Youth-centred approach
● Kind and compassionate
● Life-skills development
● Administrative expertise
● Office 365
● Event planning

Education
2021 Oaklands College St Albans
Level 3 diploma in Graphic Design

2020 John F Kennedy Catholic School Hemel Hempstead

GCSEs English, Mathematics, Science, Religious Studies, Geography, Graphic
Design, Business Studies

● Dissertation in graphic design