Eshika Sip

G.L.
BAJAJINSTITUTE OF TECHNOLOGY AND MANAGEMENT

SUMMER INTERSHIP PROJECT REPORT
ON
“RECRUITMENT AND SELECTION PROCESS”
TOWARDS THE PARTIAL FULLFILLMENT FOR THE AWARD OF DEGREE OF
MASTER OF BUSINESS ADMINISTRATON (MBA)

(Dr. A.P.J. Abdul Kalam Technical University, Lucknow, Uttar Pradesh)
by
ESHIKA SINGHAL
(MBA22312)
Session 2023-24
Under the Supervision of

NAME OF SUPERVISOR
1
DECLARATION
I hereby declare that the work presented in this report entitled “RECRUITMENT AND
SELECTION PROCESS”, was carried out by me. I have not submitted the matter embodied in
this report for the award of any other degree or diploma of any other University or Institute. I have
given due credit to the original authors/sources for all the words, ideas, diagrams, graphics, computer
programs, experiments, results, that are not my original contribution. I have used quotation marks to
identify verbatim sentences and given credit to the original authors/sources.
I affirm that no portion of my work is plagiarized, and the experiments and results reported in the report
are not manipulated. In the event of a complaint of plagiarism and the manipulation of the experiments
and results, I shall be fully responsible and answerable.
Name :
Roll. No. :
Specialization :
(Candidate Signature)
2
G. L. BAJAJ
INSTITUTE OF TECHNOLOGY & MANAGEMENT
Or
COLLEGE OF TECHNOLOGY & MANAGEMENT
Approved by A.I.C.T.E. & affiliated to Dr. A.P.J. Abdul Kalam Technical University
CERTIFICATE
This is to certify that …ESHIKA SINGHAL, MBA22312 has

undertaken this project titled “RECRUITMENT AND SELECTION PROCESS”
for the partial fulfillment of the award of Master of Business
Administration degree from Dr. A P J Abdul Kalam Technical University,
Lucknow (U. P.).
I wish him/ her all the best for his/her bright future ahead.
Date:
Project Supervisor
Department of Management Studies
Head of Department
Department of Management Studies
3
ACKNOWLEDGEMENT
I deem it a great privilege to thank all those people who helped me to complete this
project work. I express my sincere thanks to the management of the G.L. BAJAJ
INSTITUTE OF TECHNOLOGY & MANAGEMENT and our respected Head
of the department …………………………………………………………for giving
me this opportunity to undertake the project work.
I am deeply obliged to my project guide…………………………………….,

without whose guidance and encouragement at all levels , the study wouldn't have
been completed. All those employees of “PCS” deserve special thanks for their
cooperation and help in the collection of necessary and relevant material for this
work.
Also, I do thank and remember my friends for their effort and helping hand.
I express my profound thanks to …………………………………………………,

for giving me valuable advice and guidance and sparing valuable time in clarifying
various points raised by me.
Every effort has been made to enhance the quality of work. However, I owe the sole
responsibility of the shortcoming, if any, in the study.
ESHIKA SINGHAL
4
CONTENT
Chapter 1 Page No.
➢ Introduction
08-09
➢ Scope of the Study
10
➢ Objectives of the Study
10
➢ Literature Review
11-15
Chapter 2
➢ Industry Profile
17-21
➢ Company Profile
➢ The Policies Related to Recruitment and Selection Followed at
22-23
PCS
➢ Recruitment and Selection Process followed at PCS 23-32

Chapter 3
Research Methodology
➢ Introduction
34
➢ Tools and Methods of Data Collection
34
➢ Sample Profile
34
➢ Limitations of the Study
34
➢ Recruitment and selection process
35-53
5
Chapter 4
➢ Data Analysis
55-65
Chapter 5
Findings and Interpretations

67
Chapter 6
Recommendations and Discussions

69
➢ Bibliography
71
➢ Annexure
73-74
➢ Questionnaires
6
Chapter - 1
7
INTRODUCTION
Acquiring and retaining high-quality talent is critical to an organization's success. As the job
market becomes increasingly competitive and the available skills grow more diverse, recruiters
need to be more selective in their choices, since poor recruiting decisions can produce long-term
negative effects, among them high training and development costs to minimize the incidence of
poor performance and high turnover which, in turn, impact staff morale, the production of high
quality goods and services and the retention of organizational memory. At worst, the organization
can fail to achieve its objectives thereby losing its competitive edge and its share of the market.
Human resource department plays a crucial role in this process. The backbone of any successful
company is the HR department, and without a talented group of people to hire, culture, and inform
employees, the company is doomed for failure.
Human resource is most valuable assets in the organization. Profitability of the organization
depends on its utilization. If there utilization is done properly will make profit otherwise it will
make loss. To procure right man at right place in right time, some information regarding job and
job doer is highly essential. This information is obtained through job analysis, job description and
job specification. Without these recruitment will be unsuccessful.
A well planned and well managed recruitment will result in high quality applicants for the
company. The recruitment process should inform qualified individuals about employment
opportunities, create a positive image of the company, provide enough information of the jobs so
that applicants can make comparison with their qualifications and interests and generate
enthusiasm among the best candidates so that they will apply for vacant positions.
What distinguishes a successful company from unsuccessful one is the quality of manpower. The
role of management is to optimize the use of resource available to it. The role of HR is to
incorporate the planning and control of manpower resource into the corporate level plans so that
all resources are used together in the best possible combination.
8
Managing people at work and control of human activities in employment is a function that must
be performed in all societies. It is essential in every type of employment for every occupation and
every type of employed manpower. Manpower management is essential in government as well as
private employment under socialism or communication in small business and in large.
Recruitment, as a human resource management function, is one of the activities that impact most
critically on the performance of an organization. While it is understood and accepted that poor
recruitment decisions continue to affect organizational performance and limit goal achievement,
it is taking a long time for public service agencies in many jurisdictions to identify and implement
new, effective hiring strategies.
Recruitment is a process which provides the organization with a pool of potentially qualified
job candidates from which judicious selection can be made to fill vacancies. Successful
recruitment begins with proper employment planning and forecasting. In this phase of the staffing
process, an organization formulates plans to fill or eliminate future job openings based on an
analysis of future needs, the talent available within and outside of the organization, and the current
and anticipated resources that can be expended to attract and retain such talent.
Selection is a process of hiring the best among the pool of candidates available.
‘Right person for the right job’ is the basic principle in recruitment and selection. Every
organization should give attention to the selection of its manpower, especially its managers. The
operative manpower is equally important and essential for the orderly working of an enterprise.
Every business organization/unit needs manpower for carrying different business activities
smoothly and efficiently and for this recruitment and selection of suitable candidates is essential.
Human resource management in an organization will not be possible if unsuitable persons are
selected and employment in a business unit.
9
SCOPE OF THE STUDY
1. The study is limited to the information given by the employees.
2. Meeting some of the top management associates in the senior cadre was difficult.
3. The study has been limited due to time constraint.
4. The study is limited based on the rules and regulations of the organizations.
OBJECITIVES OF THE STUDY
To get right person at right place and in right time, the organization should have the specific and
clear policies and recruitment and selection methods which are essential for the growth of the
organization.
• To analyze the actual recruitment process in PCS.
• To find whether the existing processes of recruitment and selection are taking place
scientifically or not.
• To review the importance and needs of recruitment and selection process.
• State, explain and evaluate various methods of recruitment.
10
LITERATURE REVIEW
1. Best Practice Recruitment and Selection
The State Services Authority (the Authority) undertook a project in 2007 to evaluate the
effectiveness of recruitment selection techniques in the Victorian Government.
The project aims to:
• Promote the systematic review of current recruitment selection techniques in the VPS
• Develop recommendations for the use of better practice tools, based on research and case
studies
• Promote better selection techniques to improve the quality and speed of recruitment
actions within the VPS and the public sector.
• After the completion of the program the authority decided to adopt the Practice
Recruitment and Selection Toolkit and develop a training program which will help in the
execution of this toolkit. The training program guides participants through best practice
recruitment and selection using course booklets, PowerPoint presentations, practical
exercises and additional reference material. The similar is the direction of my project
wherein I have to suggest various measures through which the HR department at PCS can
practice the recruitment and selection process in the best efficient manner. The HR
department should be aware of the recent trends in Recruitment and Selection so as to
adopt them whenever required. They should be given proper training in adopting various
trends in the process.
2. Recruitment and Selection

By: - Duncan Brodie
The literature states about the problems faced by the organizations at the time of selecting the
right candidate for a particular position and the various ways the organizations can overcome
these problems.
11
• Train those recruiting- It is necessary for the organizations to train those people who
are involved in the process of recruitment and selection, so that they take right
decisions. They should be provided with sufficient training so that they are confident
about their decisions.
• Be clear on what you are looking for- If you are going to get the right person for the
job, you need to be clear on the skills, qualifications, experience, personal attributes
and qualities that the right candidate will have.
• Select The Most Appropriate Source for Securing Applicants- The key point here is to
be sure you are choosing the right place to advertise. Sometimes a local newspaper will
work. At other times, you may need to go to specialist publication or a recruitment
consultant.
• Establish A Clear Framework For Short listing- The framework for short listing the
candidate should be clear to the recruiters and also to the candidates.
• Consider the Best Option for Selecting Candidates- In some cases you might just go
for a traditional interview and possibly add in a presentation. Otherwise the
organization can adopt any other method of which they are more confident.
• Remain Open Minded- Often people jump to conclusions about candidates within
minutes. Remember some of the best candidates might take a few minutes to get
warmed up so don't discount people too quickly.
• Be Professional- When interviewing you are representing your organization, its values,
and beliefs. Today's candidate if they don't get the job could be a customer or supplier
in the future so give the best impression you can.
• Give Feedback- Candidates takes good time in preparing themselves for the interviews
therefore the recruiters should also take out the time for giving them feedback whether
they are successful or unsuccessful candidates.
12
2. Recruitment and Selection – Reasons for its Importance
The literature states about the importance of the recruitment and selection procedure and how
even a small mistake at the time of selecting the candidate can harm the organization. Any
successful business will have at its core efficient and caring employees who have complete job
satisfaction and a perfect fit for the jobs they are entrusted with. This is not an easy task to
accomplish and full credit goes to the selection and recruitment processes that the company has
in place. On the contrary, if these processes are not handled efficiently, the wrong sort of lethargic
employee appointments can prove fatal even to a well established business. It is of utmost
importance for an employer to be absolutely clear on what they expect an employee to be. The
skills required for the job should be enumerated as precisely as possible. Transferable skills which
the company could use also deserve a mention. So the chances of zeroing in on the right candidate
increase greatly if the vacancy advertised is very specific as to the requirements. If recruitment
agency service is opted for by the employer, the agency or the consultant should get very precise
instructions from the employer. It is necessary that an exact framework for short listing applicants
for a vacancy is formulated in advance. This is the first step of the selection and recruitment
process. This entails that the employers are very clear as to what sort of qualifications and
experience they expect to see on the CV of the potential employee. The process of selection and
recruitment needs to spell out very clearly the absolute requirements vis-à-vis qualifications and
qualities necessary to fill the vacancy. Based on this one can shortlist the candidate. The next step
is to take a decision on the number of interviews and/or presentation needed to finally select the
employee. If the employers give very concise and accurate description of what they expect the
employees to be, the recruitment consultant or the agency can choose a candidate very easily. The
recruitment consultant or the agency also needs to have knowledge of the employer's in-built
processes of selection of the right candidates. Finally, it is in the fitness of things that a feedback
is provided on the interview by the interviewer either to the applicant or the agency through which
he has come. Before proceeding with the interview which may or may not be followed by a
presentation, the interviewer on behalf of the company should have reached a decision as to what
package of remuneration he is
13
willing to offer to the right person. This is a very vital but easily overlooked point in the process
of selection and recruitment. The employers would do well to remember that the potential
candidate would most definitely be sizing up the prospective employer as well during the selection
and recruitment process.
Behind every attrition there is recruitment! Whenever an employee leaves an organization

without informing and without giving notice or leaves the organization in the middle of the project
it should be known that he or she is joining some other organization. Many times the employees
of the recruitment consultants are hired by their own clients and are asked to join at a very short
notice period. They are been told that “relieving letter” is not required and some even offer
incentives for early joining. There must be some guidelines and ethics for recruitment so that there
can be fair recruitment policies. There must be some ethical guidelines such as
a) Notice period must be served and nobody must be hired without relieving letter or
providing proof of serving the notice period.
b) Corporate should not hire anyone who has spent less than one year in his current
organization. The logic is obvious. Employees six months to begin their contribution and
at least one year is required to recover recruitment process. More importantly if somebody
is hired who has worked less than a year with the current organization, that individual will
ditch in even shorter period.
c) Corporate should not head hunting from competition. They should advertise and encourage
employees seeking change to voluntarily respond to this advertisement.
d) Corporate should not bail out the prospective employee commitments such as employment
bond etc. the corporate should realize that employee signed the bond and if he wants to
break it, he should do at his own cost and the corporate should not reimburse or compensate
him for violating the employment contracts says Mr. T. MURALIDHARAN who is the
chairman of TMI NETWORK one of the India's leading recruitment consultancies.
In one of the study conducted on recruitment and selection process at BIOLOGICAL-E LTD
conducted by Manik Rao in the year 2005. It was found that company has used internal search for
recruiting the employees into more higher or the positions in different departments who can
14
fit into the job. It was found that the company has done it by considering it as the most cost
effective way of filling the vacancies. It has also been found that the company opted for external
sources such as advertisement agencies to fill vacancies. Employee referrals were also one of the
internal sources of recruitment.
In another study on recruitment and selection in DW PRACTICE LLC which is a HR consultancy,

it was found that most of the employees felt that the telephonic interview is not effective and
instead direct interviews are more feasible.
These are some of the studies conducted earlier on the recruitment and selections.
15
Chapter - 2
16
INDUSTRY PROFILE
We are one of the oldest and most esteemed quality & cost effective security & facility management ,
Temporary Staffing, Payroll & Compliance Management providers run by senior industries experienced HR
professionals across PAN India basis. Over the last more than one decades it has been our privilege to provide
effective security cover to private organizations, multinational complexes, factories, constructions projects and
individuals. No client is too large or too small for us. Our success is measured by the quality and quantity of
what we provide on time, on budget, and optimally utilizing allocated resources. We keep our promises to our
clients, to our customers, to ourselves.Our focus is on getting the job done, no matter what inevitable
17
challenges arise, and in working together to find the solution. Our processes are clearly defined, fully
transparent and controlled which you may not find elsewhere with any other service provider.
Pursuit Corporate Services Private Limited is a Private incorporated on 12 June 2018. It is classified as Non-
govt company and is registered at Registrar of Companies, Delhi. Its authorized share capital is Rs. 100,000
and its paid up capital is Rs. 100,000. It is inolved in Business activities n.e.c.
18
Pursuit Corporate Services Private Limited's Annual General Meeting (AGM) was last held on N/A and as per
records from Ministry of Corporate Affairs (MCA), its balance sheet was last filed on 31 March 2022.
Directors of Pursuit Corporate Services Private Limited are Sunil Kumar and Tanuja.
Pursuit Corporate Services Private Limited's Corporate Identification Number is (CIN)

U74999HR2018PTC074503 and its registration number is 74503.Its Email address
is ravindralnmi@gmail.com and its registered address is HOUSE NO. 956 SECTOR-47 GURUGRAM
Gurgaon HR 122001 IN.
Current status of Pursuit Corporate Services Private Limited is - Active.
Company Details
CIN U74999HR2018PTC074503
Company Name PURSUIT CORPORATE SERVICES PRIVATE

LIMITED
Company Status Active
RoC RoC-Delhi
Registration 74503
Number
Company Company limited by Shares

Category
Company Sub Non-govt company

Category
Class of Company Private
19
CIN U74999HR2018PTC074503
Date of 12 June 2018

Incorporation
Age of Company 5 years, 5 month, 23 days
Activity Business activities N.E.C.

Click here to see other companies involved
in same activity.
Number of 0
Members
Share Capital & Number of Employees
Authorised Capital ₹100,000
Paid up capital ₹100,000
Director Details
DIN Director Name Designation Appointment Date
08044209 SUNIL KUMAR Director 12 June 2018
08044224 TANUJA Director 12 June 2018
20
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CIN Name Address
UNPAUSE House No 119, Sector - 31, Gurugram

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LIMITED 122001 IN
PPCVALLEY MARKETING House No. 862 Sector 7, Extension

U74999HR2021PTC095233
SOLUTIONS PRIVATE GURGAON Gurgaon HR 122001 IN
LIMITED Gurgaon Gurgaon HR 122001 IN
SSDK DEVELOPERS HOUSE NO 1107 SECTOR 47

U70109HR2022PTC105733
PRIVATE LIMITED GURUGRAM Gurgaon HR 122001 IN
IAVOCADO ECOMMERCE HOUSE NO 320, SECTOR-47

U74999HR2020PTC087262 PRIVATE LIMITED GURUGRAM Gurgaon HR 122001 IN
KINSFOLK SERVICES H. No.- 956, LGF, Sector-47,

U74920HR2020PTC085337
PRIVATE LIMITED GURUGRAM Gurgaon HR 122001 IN
COTRUCKING LOGISTICS Plot No. 6A, Ground Floor Idc, Sector -

U63030HR2019PTC079282
SOLUTIONS PRIVATE 16 GURUGRAM Gurgaon HR 122001
LIMITED IN gurugram Gurgaon HR 122001 IN
DKY PROJECTS PRIVATE House No.47, Sector-15, Part-I,

U45202HR2018PTC074647 LIMITED Gurugram Gurgaon HR 122001 IN
DKY LOGISTICS PRIVATE House No.47, Sector-15, Part-I,

U70200HR2006PTC056506 LIMITED Gurugram Gurgaon HR 122001 IN
VANA DESIGNS (OPC) House No. A-805, Tarun CGHSL Plot

U18209HR2017OPC069643
PRIVATE LIMITED No. GH-2, Sector-47 Gurgaon Gurgaon
HR 122001 IN
21
The Policies Related to Recruitment and
Selection Process Followed At
PCS
Recruitment and selection at PCS
At PCS the recruitment and selection policy has been named “Talent Engagement Policy”
and the company will recruit the required human resources through policy.
Talent Engagement Policy:
The company is having a talent engagement policy which describes the approving authority for
recruitment, selection methods followed by the company. Talent engagement form attached as
Annexure-1.
For all recruitment engagement of talents in the organization, the process shall be initiated through
human potential department (HPD) only. Group HPD is the process owner and shall be issuing
the guidelines on this from time to time.
The recruitment of new associates is based on the vacancies in the approved organization structure
of the company.
For recruitment of any position in the organization, a manpower requisition duly filled in by the
format shown in the annexure-1 has to be sent by the department head. Based on the request, the
HPD will initiate the process.
22
Objectives of the PCS’s Recruitment and selection policy:
• To create sound procedure to appoint employees within the stipulations of the approved
policy.
• To recruit, select and place competent and suitably skilled people who will contribute to
the achievement of the PCS's strategic and operational requirements.
• To attract talented and motivated people who will achieve and contribute to the PCS's
continued business success while enjoying long term carrier success.
• To recruit and select employees, but also to ensure the full utilization and continued
development of human resources.
• To ensure that all recruitment activities are handled according to best practice and
professional guidelines.
• To create positive image of the company.
Cadres, Levels, Grades and designations at PCS:
The company is divided its human resources into:

➢ Management Cadre ( top management, senior management, middle management and jr.
Management)
➢ Commercial / technical cadre.
Methods followed by the company for recruiting its human resources:
1. Internal Job Posting

2. Employee referral program
3. Recruitment agency
4. Advertising
5. Relatives of associates
6. Re-joining of ex-employees
23
1) Internal job posting:
• Whenever there is a job opening in the organization, it would be posted internally for the
associates to apply.
• The applications will be short-listed based on the competency required for the position.
The process of inviting and screening resumes of external candidates would also be carried
out parallel to it.
• The internal candidates would be screened first for the particular opening, in case no
internal candidate is found suitable for the particular position, the screened resumes of the
external candidates would be used for the recruitment process.
• There is no predefined time limit for which the internal vacancy would be posted; the
duration for which the vacancy would be posted would depend on the nature and criticality
of the job.
• This policy is applicable to all the full time associates of the company who have
completed one year of service in the organization.
2) Employee Referral Program:
This policy is applicable to all full time associates (except the recruitment related associates of
HPD/ P&A department and concerned Head of the Department) of the company at all locations.
The aim of the program is to make the recruiting process more effective and to create a talent pool
of high potential people in the organization and to identify and engage performing people known
to the company associates for their contribution in the industry.
Employee referral program process:
• All the job opportunities with the required job and skill profile will be posted on the
notice boards.
• The associates have to forward the CVs of the referral to the recruitment in-charge in
the HPD department of his perusal.
24
• Even if there are no opportunities available, associates can send in referrals, which will
be kept in the recruitment database.
• The candidate will be contacted directly if considered appropriate for the position.
HPD/P&A will however not be able to provide the associate a status update, and will
also not be able to share information of the interview details with the refereeing
associate.
Reward to employees for referring candidates:
If the referral candidate is selected (except in case of trainees), the concerned associate referring
the candidate will be eligible for a reward money equivalent to 5% of the CTC.(excluding PF,
Superannuation &performance pay) of the referral candidate. The amount will be discussed as
mentioned below:
• 30% of the reward money will be paid soon after the candidate joins the organization. In
case the candidate leaves the organization before 6 months of his joining, the same will
be removed from the referring associate.
• Balance 70% of the amount will be given after the 1st performance review of the
candidate is over and on candidate getting at least “GOOD” or equivalent rating in the
review.
3) Recruitment agency:
• The company is having written agreements with some of the agencies for manpower
recruitment.
• Details of the position required, will be intimated to the agency through email/phone by
the HPD.
• Based on the required, the agency will send the suitable profiles to HPD.
• The agency must guarantee the candidate for at least 3 months, if within 3 months the
candidate resigns the agency must provide alternate source with free of cost.
25
4) Advertising :
Vacancy advertisement will be given in the reputed national news papers, based on the type of
the vacancy. Generally this method will be used only to recruit the senior management cadre.
5) Relatives of associates:
Relatives of associates can work in the organization, the associate needs to declare in case of
referring a relative for a particular job position.
6) Re-joining of ex-employees:
In general the organization does not encourage joining of ex-employees who have voluntarily left
the organization left the organizations to join back. However, in case an associate possesses
exceptional skills and if the organization feels that by joining, the associate would be adding
tremendous value to the organization, the organization may consider the associate for the required
position upon approval of the VC & MD.
Selection Process at PCS
Step 1:
• The preliminary short-listing of candidates will be made by HPD/ P&A along with
concerned departmental head based on:
• Minimum qualification required
• Experience except (for fresher)
Step 2:
• Once the short-list is completed it will be returned to HPD. HPD will intimate all the
shortlist candidate by phone or email advising them of their interview date, venue, time
etc.
26
Step 3:
• The company is having a full-fledged “Talent Engagement Form” which should be filled
by all the candidates at the time of interview. This form contains all the details of the
candidate i.e. his/ her family background, qualification, experience details, references,
salary particulars etc.
• The short-listed candidates will go through a selection process consists of all/ one
combination of the following based on the need.
• Written-test
• GD (in case of campus selection)
• Interview
Interview panel will consist of:

• Functional experts from within/outside the organization
• Department/ division head
• Representative from HPD/ P & A
Step 4:
• After 1st round interview, the interview panel short lists the candidates (if the no. Of
candidates attended are high compare to the available positions) for the final round
interview.
Step 5:
• HPD will conduct the referral verification of the selected candidate by consulting the
references given by the candidate at the time of the interview. If any complaints received
against the candidate during referral verification, that candidate will be ‘deleted' from teh
selected list. If the candidate found good in referral verification also, offer will be sent to
the candidate.
‘Offer Letters’ will be sent to the selected candidates by HPD. After getting the letter the
candidate has to confirm his joining and accordingly confirmation must be sent to the HPD.
27
Step 6 (on the day of joining)
• On the day of joining the candidates will be sent for Medical checkup, based on the cadre
they have selected.
• The candidate must submit the following documents to HPD. HPD will verify these
documents and will be filed in the individual fie of the candidate.
• Acceptance of the offer of the appointment duly signed.
• Original education certificate along with one photocopy set for file copy( the original
certificates will be return immediately to the associates after verification)
• Relieving letter, in original from past employer- if applicable
• Last pay-slip, in original from previous employer , if applicable.
• Copies of service certificates of previous employers, if applicable.
• 4 passport size photographs.
All associates are required to open a saving bank account with company nominated bank.
Their salary and other re-imbursement would be credited directly to their bank accounts.
Step 7: Orientation:
To understand who's who in the organization, functions of various departments and the work
culture and induction programme will be arrange to the new recruitee. The induction programme
of the new employee will be circulated to all the concerned departments. The main purpose of
this program is to get:
• Knowledge about the organization ( history and present, vision and values)
• Knowledge about his/her job( roles and responsibility)
• Knowledge about relevant people
• Knowledge about policies, systems and practices of the organization.
Step 8: Commencement of service:
Service of an associate will start from the day he/she reports to the duty in terms of appointment
letter.
Associate who are joined below General Manager level has to be under probationary for 6 months
28
from the date of joining. After successful completion of the probationary period based on the
recommendation of the concerned HOD, associates will be taken in permanent roles.
Fitment of Trainees:
The company recruits various categories of trainees from different educational backgrounds for
predefined training period. The company shall have no obligation to regularize the trainee in the
regular roles of the company after completion of the training period. The performance/ progress
of the trainee will be evaluated every 3 months during his/ her training.
Other HR policies of the company:
The company is having other HR policies which are formulated for the benefit its associates as
well as the company.
Work life policy: This policy explains the associates working days, time, attendance, dress
code, personnel data, and facilities to the employees at work place.
Working days: All days except 2nd and 4th Saturday, weekly holiday
Leaves policy:
Compulsory paid holidays-9 Days
Types of leaves Days
Casual leaves 7 days
Sick leaves 11 days
Annual leaves 21 days
Birthday leaves ½ days
Maternity leaves 12 weeks (only for 2 children)
Paternity leaves 3 days (only for 2 children)
Family planning leaves 6 Days

➢ Sick leave bank to avoid “loss of pay “
29
Travel policy:
This explains the procedure and guidelines to the employees while travelling on business
purpose.
General travel rules and procedures stated.

Travel program plan (visiting plan, date, time) should be clear.
Instruction have to be sent to the administration department for approval
Copy of approval travel plan has to be sent to the finance department
Accommodation by administration department
Travel claim: All bills enclosed with travel plan, all expense mentioned in that enclosures,
and send to respective department for further process.
Travel rules for sales field staff:

Regular tour for sales- all expenses incurred will be recovered.
Marketing operation divided into two slabs-slab1 and slab2 according to state wise
Transfer and deputation:
All transfer of associates in the organization.
Transfer Intradepartmental transfer
Interdepartmental transfer
From one location to other
Between group of companies
Process:
• Transfer request by associates
• To fill Transfer form
• Relocation expenses
Deputation: Transfer from one department to another department.

30
Learning and development:
Associate potential development: Building individual competition i.e. knowledge, skill,

behavior/ability.
ADP is a 4 step process; it gives step by step directions
NEED GENERATION DESIGN
• Competency gap analysis • Need analysis & APD plan

• Business requirements • Faculty and program
identification
• Content development
DELIVERY
EVALUTION
• Internal program
• Post program
• External program/seminars/long
• Pre and Post program
term courses
• On the job
• E-learning
• Return on investment
Separation
Resignation is a voluntary separation initiated by associate if he/she is desirous leaving the service
of the organization. All associates are required to give a notice in writing if they wish to
discontinue their employment relationship with the organization. Process, notice period cadre
wise, retirement, termination, death benevolent assistance, final settlement.
Retirement – 58 years
Post facilities after retirement are- hospitalization scheme, pension etc.
Discrimination and harassment policy: Through grievance resolution committee.
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Technology used: Applicability to information Technology infrastructure available at work
location.
• Ease of work
• Optimization of performance
• Ease of maintenance
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Chapter – 3
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RESEARCH METHODOLOGY
Introduction
The research was done in order to understand the Recruitment and Selection Process followed at
PCS and the perception of the employees from all the cadres regarding it. To know how an
organization performs in terms of productivity and this should be directly proportional to quality
and quantity of its human resource. In order to get the right kind of people in right place in the
right time the organization should have the specific and clear personnel, policies and recruitment
methods which are essential for the growth of the organization. Hence it was necessary to conduct
a research on the process.
Sample Size
The sample undertaken to conduct research study consist of fifty people which is approximately
one tenth of the total strength working in the organization. The sample covered the employees
from all the cadres, encompassing the senior most officers to the workers. The sample was
collected from all the departments of the organization.
Tools and Methods of Data Collection
The primary method of data collection was the questionnaire method which was circulated to the
sample undertaken and the information was collected with its help. Also a general discussion with
the employees helped to gain information regarding the study. The secondary source used to
collect data was the company's policy manual which contains the policy related to the topic.
Limitations of the Study: Although attempt was made to gather all relevant information in
connection to the study there were many shortcomings and difficulties, which could not overcome.
• The research sample was limited to one tenth of the total employees hence the information
gathered could be limited.
• The conclusions are derived from the response of the employees which are expected to be
unbiased.
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RECRUITMENT
Recruitment is an important part of an organization's human resource planning and their
competitive strength. Competent human resources at the right positions in the organization are a
vital resource and can be a core competency or a strategic advantage for it. Recruiting the top
talent for a job takes time and attracting the quality candidates who have the knowledge and skills
needed to help the company's growth.
Recruitment and selection are two of the most important functions of personnel management.
Recruitment precedes selection and helps in selecting a right candidate. ‘Right person for the
right job’ is the basic principle in recruitment and selection. Every organization should give
attention to the selection of its manpower, especially its managers. The operative manpower is
equally important and essential for the orderly working of an enterprise. Every business
organization/unit needs manpower for carrying different business activities smoothly and
efficiently and for this recruitment and selection of suitable candidates is essential. Human
resource management in an organization will not be possible if unsuitable persons are selected
and employment in a business unit.
Meaning of recruitment
“It is the process of finding and attracting capable applicants for the employment. The process
begins when new recruits are sought and ends when their applicants are submitted. The result is a
pool of applicants from which new employees are selected”. In this, the available vacancies are
given wide publicity and suitable candidates are encouraged to submit applications so as to have
a pool of eligible candidates for scientific selection. Recruitment refers
to the process of attracting, screening, and selecting qualified people for a job at an organization
or firm.
Recruitment process involves a systematic procedure from sourcing the candidates to arranging
and conducting the interviews and requires many resources and time.
35
A general recruitment process is as follows:
1) Identifying the vacancy:

The recruitment process begins with the human resource department receiving requisitions for
recruitment from any department of the company. These contain:
• Posts to be filled
• Number of persons
• Duties to be performed
• Qualifications required
2) Preparing the job description and person specification.
3) Locating and developing the sources of required number and type of employees (Advertising
etc).
4) Short-listing and identifying the prospective employee with required characteristics.
5) Arranging the interviews with the selected candidates.
6) Conducting the interview and decision making
1. Identify vacancy
2. Prepare job description and
person specification
3. Advertising the vacancy
4. Managing the response
5. Short-listing
6. Arrange interviews
7. Conducting interview and
decision making
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Recruitment is a continuous process because of:
a) Staff departures (e.g. retirements, resignation )

b) Changes in business requirements (e.g. new products, markets, expended
operations)
c) Changes in business location (are relocation often triggers the need for
substantial recruitment)
d) Promotions
e) Transfers
Objectives of the recruitment process
• To obtain the number and quality of employees that can be selected in order to
help the organization to achieve its goals and objectives.
• It helps to create a pool of prospective employees for the organization so that the
management can select the right candidate for the right job from this pool.
• To induct the outsiders with new perspectives to lead the company.
• To recruit people whose skill fit the company values?
• To search for talent globally not just within the company.
• To device methodology for assessing psychological traits.
• To anticipate and find people for positions that does not exist yet.
Factors affecting Recruitment:
• The size of the organization.

• The employment conditions in the community where the organization is located.
• The effects of past recruiting efforts which show the organization's ability to
locate and retain the good performing people.
• Working conditions, salary and benefit packages offered by the organization.
• Rate of growth of the organization.
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• The future expansion and production programs.
• Cultural, economic and legal factors.
However these factors may be divided specifically as:
• Internal factors
• External factors
Internal Factors:
• Recruitment policy of the organization

• Human resource planning strategy of the company
• Size of the organization and number of people employed
• Cost involved in recruiting employees
• Growth and expansion plans of the organization
• Company pay package
• Career planning and growth
• Quality of work life
• Role of trade union
External Factors:
• Supply and demand of specific skills in the labor market.

• Political and legal factors like reservations of jobs for specific sections of society etc
• The job seekers image perception of the company.
• Information system like employment exchange/ tele recruitment like internet.
• Labor market conditions.
Recruitment checklist:
• Before going to actual recruitment a checklist to be made which helps the recruiter till
the end of the process.
• Whether the vacancy has been agreed by the responsible manager
38
• Availability of the job description
• What are the conditions of employment for the vacant position
• Whether the candidate specification been prepared
• Whether the notice of vacancy been submitted earlier
• Whether the job advertisement been agreed
• What arrangement have been made for drawing a shortlist of candidates
• Whether the interview arrangement have been made
• Whether offers letters been agreed and dispatched
• Whether rejection letters sent to the unsuccessful candidates
• Whether confirmation letter received from the selected candidate to whom offer
letter has been sent.
Recruitment policy:
In today's rapidly changing business environment, a well defined recruitment policy is necessary
for organizations to respond to its human resource requirements in time. Therefore, it is important
to have a clear and concise recruitment policy in place, which can be executed effectively to recruit
the best talent pool for the selection of the right candidate at the right place quickly. Creating a
suitable recruitment policy is the first step in the efficient hiring process. A clear and concise
recruitment policy helps ensure a sound recruitment process.
Most of the companies are having personnel policies for the organization. Recruitment policy is
a part of the perssonel policy. But before making the recruitment policy the organization must
consider the government policies, personnel policies of other organization, social responsibility
of the organization etc.
Sources of recruitment:
INTERNAL SOURCES: The most common internal sources of internal recruitment are
1. Personal recommendations
2. Notice boards
3. Newsletters
4. Memoranda
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1) Personal References
The existing employees will probably know their friends or relatives or colleagues who could
successfully fill the vacancy. Approaching them may be highly efficient method of
recruitment but will almost certainly offend other workers who would have wished to have
been considered for the job. To keep employees satisfied make sure that potentially suitable
employees are informed of the vacancy so that they can apply. Also anyone else who is likely
to be interested is told about it as well so that they can apply for the job.
2) Notice Boards
This is the convenient and simple method of passing on important messages to the existing
staff. A job advertisement pinned to a notice board will probably be seen and read by a
sufficient number of appropriate employees at little or no cost. However many of the staff will
probably not learn of the vacancy in this way either because the notice board poorly located
or is full of out dated notices that they don't bother to look at it, as they assume there is nothing
new to find out. A notice board must be ensured that it is well sited. Wherever it is been
placed it should be certain that it is seen by every one. It means there must be equal opportunity
to see to it and this happens when they know that just important topical notices are on display.
Attention must be paid to the design and contents of the notice if it is to catch the eye and make
the employee read on and then want to apply for the job.
3) News letters
Many companies regularly produce in-house newsletters, magazines or journals for their staff
to read. It is hoped that latest company news sheet is read avidly by all staff thus ensuring that
everyone is aware of the job opportunity advertised in it. Unfortunately this is not always so,
because it is sometimes not circulated widely enough and employees may find it boring and
choose not to read it. Newsletter can be utilized as the source of recruitment if it is convinced
that everybody will see a copy.
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4) Memoranda
Possibly the best way of circulating news of the job vacancy is to send memoranda to
department managers to read out to the teams or to write all employees perhaps enclosing
memoranda in wage packets if appropriate. However it can be a time consuming process to
contact staff individually, especially if there is a large work force. It should also be kept in
mind as to in which way the memorandum is phrased out so that the job appeals to likely
applicants.
EXTERNAL SOURCES
There are many sources to choose from if you are seeking to recruit from outside the company.
1. Word of mouth
2. Notices
3. Job centers
4. Private agencies and consultants
5. Education institutions
6. The press
7. Radio
8. Television
1) Word of Mouth
Existing employees may have friends and relatives who would like to apply for he job.
Recruiting in this way appears to be simple, inexpensive and convenient. Never use word of
mouth as a sole or initial source of recruitment if the work force is wholly or predominantly
of one sex or racial group. Also employing friends and relatives of present employees may be
imprudent because it is not certain that they are as competent as the current staff.
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2) Notices
Displaying notices in and around business premises is a simple and often overlooked method
of advertising a job vacancy. They should be seen by a large number of passerby, some
actively looking for work. It can also be inexpensive with a notice varying from a carefully
hand written post card up to a professionally produced poster. Pay attention to the appearance
and contents of the notice if it is intended that it is applied by the right people.
3) Job Centers
Most large towns have a job center which offers employers a free recruitment service, trying
to match their vacancies to job seekers. Staff will note information about a post and the types
of person sought and then advertise the vacancy o notice boards within their premises. Job
center employees can further help if requested to do so by issuing and assessing application
forms and thus weeding out those applicants who are obviously unsuitable for the position.
Short listed candidates are then sent out for the employer to interview on his business
premises.
4) Private Agencies and Consultants
There are various types of private organization that can help to find the right person for a
particular job. Employment agencies exist in many town and cities. Some handle all general
vacancies from junior unto supervisory level while others specialize in various occupations
such as accountancy, clerical or computer personnel and marketing or sales. Since they
maintain a register of job seekers, they initially attempt to find applicants from this list. A
short list will be drawn up by reading through applications and conducting interviews on client
organization's behalf. Although fees vary, it is expected to pay around 10 to 15% of the annual
salary offered if a suitable person is found for the job. This will be partly refundable if he
leaves within a certain period of time. For temporary staff, it is normally charged on hourly,
daily or weekly rate by the agency. They will then pay the employee. Recruitment agencies
are similar to employment agencies in the services that they offer. The main difference is that
recruitment agencies tend to operate at a higher level, concentrating on technical, managerial
and executive appointment. Accordingly, increased time, effort and
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expertise are needed to compile a quality short list. This will be reflected in the fees charged,
often between 18 and 22% of the annual salary of the staff recruited. Again a proportion of
this may be refundable if the employees proves to be unsatisfactory and subsequently departs.
Search consultants, also known as Headhunters, specialize in finding candidates for senior
positions. They normally head hunt people currently at work in similar posts, possibly at rival
companies. Discrete approaches, by telephone, are made direct to the persons involved. Such
a process is time consuming and requires considerable tact and diplomacy if it is to be
successful. Charges may be in excess of 30% of the annual salary. Before opting for this source
attention must be paid about those agencies who brashly promise to give a lengthy list of
candidates very quickly. It may sound impressive but suggests that they are simply pulling
names from a register perhaps of dubious quality and are not actively searching for and
screening applicants properly. A good shortlist will take time to compile. It must be ensured
that the agency with which the organizations contracting must follow a good refund system in
case the new recruit resigns or needs to be dismissed shortly after joining. Also a free
replacement warranty up to six months must be provided by the recruiting agency. When
employing an agency or consultant, make sure that they know exactly what they are expected
to do. A clear job description and employee specification, must be provided so that they could
screen by referring to the employee specification and so on. Full up to date information about
the job and person required. Supply all details and all instructions in writing to avoid
subsequent misunderstandings and disagreements.
The recruiting agency or consultant must be in touch with the client company throughout the
recruitment process to ensure that the agency is following the instructions and doing its job
well. Also it must be ensured that they are maintaining equality of opportunity and avoiding
unlawful discrimination against applicants of a particular sex, marital status or any racial
group. All applicants should be judged solely on their ability to do the job.
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5) Educational Institutions Or Campus Recruitment
Those companies which require a steady intake of young person's for new Youth Training to
trainee management positions ought establish and maintain close contact with colleges and
universities. The advantage of campus recruitment is, it is known that who the audience to be
addressed are. Promotional literature in the form of posters, broachers, catalogues; press
releases and so on can be issued to the audience so that the company's name remains prominent
and their student's minds all the time.
6) The Press
Advertising for the new staff through the press has proved successful for many companies.
Choose between local newspapers, national newspapers and the magazines. All will put in
touch with different audience. Local newspapers, read by a large cross-section of the
immediate population, may be most suitable if there is sufficient talent in the area.
National newspapers, with their mass circulations and differing attitudes to news coverage
appealing to various tastes, could be better when looking out to fill the senior position.
Trade Magazines often under estimated as useful source of recruitment might be worth
considering if looking out to recruit someone for a specialized job which possibly requires
previous experience of the particular industry.
Naturally there are some drawbacks to newspaper advertising. It is expensive in relation to

other, often equally good source such as job and careers centers, which advertise free. Other
drawbacks of newspaper advertising include a high level of wastage (the vast majority of
readers will not be job hunting) and a short life span. The daily or evening newspaper is
invariably discarded at the end of the day. A short series of advertisement incurring extra
expenses may sometimes be required and multiplying one advert by three or four starts to
make this source prohibitively costly. Trade magazines could be a better way of recruiting
staff depending upon the circumstances. Most will include employment advertisements within
a classified section which will be read by a small but select and interested number of people.
There some disadvantages, however the financial outlay is still considerable. If the
44
magazine is published bi-monthly or quarterly, may have to wait sometime before the
advertisement is seen. It may be intended to fill the vacancy as soon as possible.
7) Radio
Many radio stations broadcast special job finders advertisements throughout the day for
companies looking for new recruits. Advertising through the radio has got many advantages
as it will be transmitted to over a wide geographical area to potentially large audience. Variety
of age groups listens thus making it a suitable medium for different types and levels of jobs.
Advertisements can be broadcast very quickly sometimes within hours. Nevertheless there are
some disadvantages that must be considered carefully. As few have tune in to hear
advertisements and their thoughts invariably wander when they are on, or they may start
station hopping to find more music. The radio is also transient medium. An advertisement
lasts for perhaps 30 seconds, which is a very short period in which to put across all the
important points, and is then finished. It is usually difficult to remember (What was the
company's name? what was its phone number?) most listeners will not have a pen and pad
handy to make notes.
8) Television
You can advertise on a regional or national basis. Recruiting staff through the Television is
still widely regarded as a new and innovative approach. Companies which use this medium
may therefore be seen as go-ahead and dynamic. Thus, this medium may not be an immediate
choice if there is only just one vacancy to be filled, although shorter and expensive one month
contracts could be negotiable and worth considering.
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SELECTION
The selection procedure is concerned with securing relevant information about the applicant. This
information is secured in number of steps. The objective of selection process is to determine
whether an applicant meets the qualifications for a specific job and to choose the applicant who
is most likely to perform well in that job.
The hiring procedure is not a single act but it is essentially a series of methods by which additional
information is secured about the applicant. At each stage facts, which came to light, make the
acceptance or rejections of the candidate clear. Some selection processes are quite easy and some
with many hurdles this increases with the level and responsibility of the positions to be filled.
Essentials of Selection Procedure
The selection process can be successful if the following requirements are satisfied:
1. Someone should have the authority to select. This authority comes from the employment
requisition as developed by an analysis of the work-load and work force.
2. There must be some standard of personnel with which a prospective employee may be
compared i.e., a comprehensive job description and job specification should be available
beforehand.
3. There must be sufficient number of applicants from whom the required number of
employees may be selected.
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PROCESS OF SELECTION
Selection
Preliminary screening interview
Completion of application or form if not done previously
Employment tests
Comprehensive interview
Back ground investigation
Final employment decision
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Preliminary Interview or Screening
The initial screening is usually conducted by a special interviewer a high caliber receptionist in
the employment office. These interviews are short and are known as stand-up interviews. The
main objective of such interviews is to screen out undesirable/unqualified candidates at very
outset. Such interviews conducted by someone who inspires confidence, who genuinely interested
in people, and whose judgment in the “sizing up” of the applicant is fairly reliable.
Basic criteria that must be met for an application to be eligible for consideration. If these criteria
are not met, there is no obligation on the employer to consider such applications. The screening
process therefore seeks to identify those applications that meet the basic entry-level requirements
applications that are therefore incomplete or do not meet the basic appointment criteria are
considered unsuccessful applications. In order to be fair and objective in the screening of
candidates, it is essential that a fixed set of valid criteria be applied in terms of each and every
candidate that applies for a position.
Certain conditions should be met in relation to the format and content of -
a) Application forms
b) Curricula Vitae (CV's) and
c) All other relevant documentation.
What is the purpose of short-listing?
After having completed the screening process and eliminated those applicants that do not meet
the basic requirements, the next objective should be to identify a manageable size (pool) of
applicants (a short-list) who are best suited to fill the position successfully and from whose ranks
the most suitable candidate(s) is/are to be selected. It is about identifying a manageable pool of
best suited candidates for a specific position, in the interest of the State, taking into account
Affirmative Action and Employment Equity objectives.
May short-listing be used to reduce a vast number of applications to a manageable size. As stated,
the primary objective of the short-listing process is to reduce the number of qualifying applicants
to a manageable size for purposes of selecting the most suitable candidate. A further
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objective with short-listing is to rank candidates, and to determine a cut-off point below which
candidates will not be interviewed. The criteria utilized for short-listing purposes should therefore
be in sufficient detail to allow for this and should be applied consistently.
Application Form
Application form is also known as application blank. The technique of application blank is
traditional and widely accepted for securing information from the prospective candidates. It can
also be used as a device to screen the candidate at the preliminary level. Many companies
formulate their own style of application forms depending upon the requirement of information
based on the size of the company, nature of business activities, type and level of job etc. they also
formulate different application forms for different jobs, at different levels, so as to solicit the
required information for each job. But few companies in our companies in our country do not
have prescribed application forms.
Psychological Testing
Test is defined as a systematic procedure for sampling human behavior
Tests are used in business for three primary purposes.

1) For the selection and placement of new employees
2) For appraising employees for promotion potentials and
3) For counseling employees if properly used psychological tests can be of paramount
importance for each of these purposes.
Classification of Tests on the Basis Of Human Behavior
A. Aptitude or potential ability test
Such tests are widely used to measure the latent ability of a candidate to learn new jobs
or skills. They will enable us to know whether a candidate if selected, would be suitable
49
for a job, which may be clerical or mechanical. These tests may take one of the
following forms.
a) Mental or Intelligence Test - measures and enables to know whether he or she has mental
capacity to deal with new problems.
b) Mechanical Aptitude Test - measures the capacity of a person to learn a particular type of
mechanical wok. This could help in knowing a person's capability for spatial
visualization, perceptual speed manual dexterity, visual motor coordination or
integration, visual insights etc.
c) Psychometric tests – these tests measures a person's ability to do a specific job
B. Achievement test
Also known as proficiency tests they measure the skill, knowledge which is acquired as a
result of a training program and on the job experience they determine the admission
feasibility of a candidate and measure what he/she is capable of doing.
a) Tests for measuring job knowledge – this type of test may be oral or written. These tests
are administered to determine proficiency in shorthand and in operating calculators
adding machines dictating and transcribing machines and simple mechanical equipment.
b) Work sample tests – demand the administration of the actual job as a test. A typing test
provides the material to be typed and notes the time taken and mistakes committed.
C. Personality tests
These tests aim at measuring those basic make up or characteristics of an individual which
are non-intellectual in their nature. In other words they probe deeply to discover clues to
an individual's value system, his emotional reactions and maturity and motivation interest
his ability to adjust himself to the illness of the everyday life and his capacity for
interpersonal relations and self image.
50
a) Objective tests – it measures neurotic tendencies self-sufficiency dominance submission
and self-confidence. These are scored objectively. They are paper and pencil tests or
personality inventors.
b) Projective tests – it is a test in which a candidate is asked to project his own interpretation
into certain standard stimulus situation. The way in which he/she responds to these stimuli
depends on his own values, motives and personality.
c) Situation tests – these tests measures an applicant's reaction when he is placed in a peculiar
situation his ability to undergo stress and his demonstration of ingenuinity under pressure.
Such tests usually relate to leaderless group situations, in which some problem is posed to
a group and its members are asked to reach some conclusion without the help of a leader.
d) Interest tests – these tests aim at finding out the types of work in which a candidate is
interested. They are inventories of the likes and dislikes of the people of some occupation
hobbies and recreational activities. They are useful in vocational guidance and are assessed
in the form of answers to a well prepared questionnaire.
Interviews
Interviews are a crucial part of the recruitment process for most organizations. Their purpose is
to give the selector a chance to assess the candidate and to demonstrate their abilities and
personality. It's also an opportunity for an employer to assess them and to make sure the
organization and position are right for the candidate. An interview is an attempt to secure
maximum amount of information from candidate concerning his suitability for the job under
consideration.
The recruitment process ƒor most organizations ƒollows a common theme: Applications/CVs are
received, either online or by post; and candidates are short-listed and invited for interview. The
interview format can vary considerably and may include an assessment centre and/or tests. The
number of interviews also varies. Some companies are satisfied after one interview, whereas
others will want to recall a further shortlist of candidates for more. If successful at the final
interview stage, an official job offer is sent to the candidate. Interview format is determined by
the nature of the organization, but there are various standard formats.
51
Chronological Interviews -These work chronologically through the candidate's life to date and
are usually based on the CV or a completed application form.
Competency-Based Interviews -These are structured to reflect the competencies that an

employer is seeking for a particular job (often detailed in the recruitment information). This is the
most common type of interview for graduate positions today.
Technical Interviews - If a candidate has applied for a job or course that requires technical
knowledge (e.g. positions in engineering or IT) it is likely, at some stage in the selection process,
that the candidate will be asked technical questions or have a separate technical interview to test
his/her knowledge. Questions may focus on the final year project and his/her choice of approach
to it or on real/hypothetical technical problems. It seen that the candidate proves himself/herself
but also they admit to what they don't know.
Kinds of Interviews:
1. One to one interview: in this type of interview one selector interviews one candidate alone.
2. Informal interview: in this type there are discussions between the candidate and two or
more interviewers.
3. Panel of interviews: in these pre planned standard questions ranging overall aspects of the
job are asked. They focus directly on elements of person specification.
4. Direct planned interview: this interview is straight forward, face to face, question and
answer situation intended to measure the candidate's knowledge and background.
5. Indirect and direct interview: in this type of interview the interviewer refrains from
asking direct and specific questions but creates an atmosphere in which the interviewee
feels free to talk and go into any subject he considers important. The object of the interview
is to determine what individual himself considers of immediate concern, what he thinks
about these problems, and how he conceives of his job and his organization.
6. Patterned interview: in this interview a series of questions which illuminates validated
against the record of employees who have succeeded or failed on the job.
7. Stress interview: in this interview the interviewer deliberately creates stress to see how
an applicant operates in stress situation. To induce stress, the interviewer responds to the
52
applicant's answers with anger, silence and criticism. This interview aims attesting the
candidate's job behavior and level of withstanding during the period of stress and strain.
8. Depth interview: in this type of interview, the candidate would be examined extensively
in core areas of knowledge and skills of the job.
Background Checks and Enquiries
Offers of appointment are subject to references and security checks. The references given in the
candidate's application will be taken up and a security check will be conducted. Security
checks can take a while if the candidate has lived abroad for any period of time.
Final Selection Decision
Those individuals who perform successfully on the employment tests and the interviews, and are
not eliminated by development of negative information on either the background investigation or
physical examination are now considered to be eligible to receive an offer of employment. Who
makes that employment offer? For administrative purposes the personnel department should make
the offer. But their role should be only administrative. The actual hiring decision should be made
by the manager in the department that had the position open.
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Chapter – 4
54
DATA ANALYSIS
Observation made during the study and analysis of the company policy
• Sometimes screening will be done by telephonic interview which is conducted by the HR

department in corporate office.
• The candidate will be filtered based on merit and experience.
• The company is recruiting its manpower through consultancy also. The consultancy will
be selected based on the process used by them before sending the candidate to the
company.
• The company is tie up with job portal – Naukari.com also. This is helpful for the process
of recruitment in collection of resumes.
• The candidate will be selected based on the communication and their presentation at the
time of interview. Subject knowledge is also essential based on type of the vacancy.
• The time lag between recruitment and placing will be done within one month.
• The company will pay the applicants expenses for attending the interview, based on the
grade.
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1) The recruitment and selection process of company meets the current legal requirements.
4% 4% 19%
14%
Strongly Agree
Agree
no opinion
disagree
59%
strongly disagree
Response Pattern Remark Percentage

Strongly Agree 10 19%
Agree 30 59%
no opinion 7 14%
disagree 2 4%
strongly disagree 2 4%
Interpretation:
Near about 20% of the respondents are strongly agree with the statement that recruitment and
selection process of company meets the current legal requirements, and 60% are agree only so,
total 80% of the respondent are in favor that the process of recruitment & selection meets the
current legal requirement.
Observation:
The process of recruitment & selection which is followed by the company is helpful to meet the
company's manpower requirement.
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2) Recruitment & Selection Policy of company is clearly stated.
4% 2%
10% 25%
Str gly gree
gree
pi i
59% disagree
str gly disagree

Agree 30 59%
no opinion 5 10%
disagree 2 4%
Interpretation:
The question was raised to know that employees are aware about the company's recruitment &
selection policy or not. Near about 85% are agreed that the recruitment & selection policy is
clearly stated and only 8% are disagree.
Observation:
So the recruitment & selection policy of company is clearly stated but it requires little bit change.
But the company policy should be updated time to time.
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3) Internal source is better for company
4% 2%
22% 35% Strongly Agree

Agree
no opinion
disagree
37%
strongly disagree

Agree 19 37%
no opinion 11 22%
disagree 2 4%
Interpretation:
As per the respondent response near about 70% are agree with the statement that internal source
is better for company, 22% having no response and 6% are disagree with the statement.
Observation:
After analysis it is better to get the manpower by internal source as they are aware about that
candidate skill and behavior but sometimes company will not get right candidate.
58
4) External source is better for company.
18% 4%
30% Strongly Agree
Agree
no opinion
40% 8% disagree
strongly disagree

Strongly Agree 2 4%
Agree 15 30%
no opinion 4 8%
disagree 20 40%
Interpretation:
Near about 55% are disagree with the statement that external source is better for company's
recruitment process and about 34% are in favor of this statement.
Observation:
From this question respondent are satisfied with the internal source but some are not satisfied
and they preferred external source.
59
5) I feel scarcity of manpower at my working place.
12% 10%
10% Strongly Agree
Agree
43% 25% no opinion

disagree
strongly disagree

Agree 5 10%
no opinion 13 25%
disagree 22 43%
Interpretation:
Near about 60% are disagree with this statement, means they are not feeling scarcity of
manpower and Only 20% are agree with this statement.
Observation:
This shows that HR department fulfills all the requirements of human resource in the organization
as soon as required. But as some are disagree with this statement means the recruitment process
needs change.
60
6) I feel that the right job is being performed by the deserved person at my working
environment.
8% 17%
14% Strongly Agree
Agree
18%
no opinion
43%
disagree
strongly disagree

Agree 22 43%
no opinion 9 18%
disagree 7 14%
Interpretation:
It is very important for any organization to recruit skilled manpower, to achieve its business target.
The question was raised to know the opinion that right job is performed by right person. So 60 %
are agree and near about 20% are disagree.
Observation:
This shows company is recruiting right candidate for right job but some respondent are disagree
so selection process need improvement and proper verification of recruitee.
61
7) The employee's competency matches with the job specification.
2%
8%
10%
39% Strongly Agree
Agree
no opinion
41% disagree
strongly disagree

Strongly Agree 1 2%
Agree 20 39%
no opinion 21 41%
disagree 5 10%
Interpretation:
Nearly 45% are agree with this statement and 20% are disagree but surprisingly 40% gave no
opinion this means they are not aware about other competencies,
Observation:
This interpret ate that company's recruitment process is helpful in getting right candidate for
right job but as per of the some respondent dissatisfaction the recruitment should be more filter.
62
8) To what extent you are satisfied with the external source (job portals) for recruitment
process.
2%
7%
9%
33%
Strongly Agree
Agree
no opinion
disagree
49%
strongly disagree
Response Pattern Remark percentage
Strongly Agree 3 7%
Agree 4 9%
no opinion 22 49%
disagree 15 33%
Interpretation:
some respondent are satisfied with the external source of recruitment ,It is observed that most of
the candidates are recruited through “Reference” or other internal source and about 50% have no
opinion the external sources like job portals, consultancies.
63
9) To what extent you are satisfied with the employee's reference for recruitment process.
14% 20%
Strongly Agree
22%
Agree
no opinion
4% 40% disagree
strongly disagree
Response pattern Remark percentage

Agree 20 40%
no opinion 2 4%
disagree 11 22%
Interpretation:
60% of respondent are in favor of the statement that they are satisfied with the employee's referral,
this helps in getting known candidates as company knows the skill and behavior of the recruitee.
But near about 35% are disagree with the statement so, recruitment process need good external
sources for recruitment process.
64
10) To what extent the selection procedure followed for your recruitment is suitable to your
job.
8%
28%
20%
Strongly Agree
Agree
4%
no opinion
disagree
40% strongly disagree
Response pattern Remark percentage

Agree 20 40%
no opinion 2 4%
disagree 10 20%
Interpretation:
Near about 70% of the candidates are satisfied with the selection procedure and this shows right
person is in right job but near about 30 % are not satisfied so this shows that selection process
also needs some changes.
65
Chapter – 5
66
FINDINGS AND INTERPRETATION
After a thorough study and discussion on the companies recruitment & selection policy, to know
its effectiveness in the organization a self designed questionnaire has been prepared to gather the
views of employees.
The questionnaire contains 10 questions related to recruitment & selection topic. The
questionnaire has been distributed to 50 employees and asked them to answer the questions by
selection the given choices.
The responses of all the questions were summed up from all the answered questionnaires. These
summed up responses were calculated to derive the percentages to make the interpretation more
meaningful, being represented in the form of pie chart.
These are the findings:
1. The process of recruitment & selection which is followed by the company is helpful to
meet the company's manpower requirement to some extent.
2. The recruitment & selection policy of company is clearly stated but no updation
according to the company's objective.
3. Company is highly dependent on employee's referral for higher position and for lower
posts company prefers job portals and outsourcing.
4. Company is recruiting right candidate for right job but some respondent are disagree so
selection process needs improvement and proper verification of recruitee.
5. Candidates are not timely informed for their selection and also for their rejection.
6. Too much time taken by the HPD in recruiting some important urgent posts.
7. Some respondent are satisfied with the external source of recruitment ,It is observed that
most of the candidates are recruited through “Reference” or other internal source and
about 50% have no opinion the external sources like job portals, consultancies.
8. After analysis it is better to get the manpower by internal source as they are aware about
that candidate skill and behavior but sometimes company will not get right candidate.
67
Chapter – 6
68
SUGGESTIONS
After concluding the study of the companies recruitment policy, interaction with some of the
recruitment manager, company associates and based on the responses received from the associates
the following suggests are made to the company for further improvement of the policy.
1. The organization should not majorly Clear job description is given to the candidates at
the time of interview itself, to avoid disappointment after joining.
2. The candidate should be informed in time whether they have been selected or not. There
should not be any delay in informing the candidate.
3. There should be reliability on external sources.
4. Recruitment feedback should be taken by the candidates to improve the recruitment
process.
5. The employees should be called for the interview only after checking their educational
qualifications and job experience in a proper way so as to save the time and cost involved
in the recruitment process.
6. Depend on the application bank as the major source for the details of the candidate for
recruitment purpose. It should also consider other sources which could provide them better
options.
7. Follow up to be done to the newly engaged employees to ensure that they have settled in
and to check on how well they are doing. If they have any problems it is better to identify
them at an early stage rather than allowing them to fester.
8. Internal job posting to be preferred to reduce cost of recruitment.
9. Organization should use social networking sites for creating pool of good candidates.
69
Bibliography
70
Bibliography
6 H. John Bernardin “ Human Resource Management”, Fourth Edition, Mc Graw

Hill,2000.
6 Angelo S Denisi , “Human Resource Management” ,Second Edition, Biztantra, 2005.
6 GaryDessler, “Human Resource Management” Tenth Edition, Pearson Education,
2007,pg. no.423-530.
6 C.R. Kothari, “Research Methodology Methods and Techniques”, Second Edition, New
Age International Publishers, 2004.
6 Information from Company Policy Manual
6 Abhishek Agarwal - EzineArticles.com Expert Author
6 Recruitment and Selection by Duncan Brodie- EzineArticles.com Expert Author.
Websites:
➢ https://www.pursuit.net.in/
➢ info@pursuit.net.in
➢ operation@pursuit.net.in
➢ https://www.linkedin.com/company/pursuit-corporate-services-pvt-
ltd/?originalSubdomain=in
71
Annexure
72
Questionnaires for associates:
I am student of G.L. BAJAJ INSTITUTE OF TECHNOLOGY &

MANAGEMENT,GREATER NOIDA and I am doing project on RECRUITMENT
AND SELECTION in the field of Human Resource Department. I would be grateful
if you could spare few minutes and answer the questions below. The answer will be
kept confidential and used for academic purpose only.
QUESTIONNAIRE
[Kindly tick ( √ ) the options you think are right ]
1) The recruitment and selection process of company meets the current legal
requirements?
a) Strongly Agree b) Agree c) no opinion d) disagree e) strongly disagree
2) Recruitment & Selection Policy of company is clearly stated.

3) Internal source is better for company.

4) External source is better for company.

5) I feel scarcity of manpower at my working place.

6) I feel that the right job is being performed by the deserved person at my
working environment.
7) The employee's competency matches with the job specification.

a) Strongly Agree b) Agree c) no opinion d) disagree e) strongly
disagree
73
8) To what extent you are satisfied with the external source (job portals) for
recruitment process.
a) 0% b) 25% c) 50% d) 75% e) 100%
9) To what extent you are satisfied with the employee's reference for
recruitment process.
a) 0% b) 25% c) 50% d) 75% e) 100%
10) To what extent the selection procedure followed for your recruitment
is suitable to your job.
a) 0% b) 25% c) 50% d) 75% e) 100%
THANK YOU……..
Date: Department:
74

Eshika Sip

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G.L.

BAJAJINSTITUTE OF TECHNOLOGY AND MANAGEMENT

“RECRUITMENT AND SELECTION PROCESS”

TOWARDS THE PARTIAL FULLFILLMENT FOR THE AWARD OF DEGREE OF

MASTER OF BUSINESS ADMINISTRATON (MBA)

Under the Supervision of

This is to certify that …ESHIKA SINGHAL, MBA22312 has

I am deeply obliged to my project guide…………………………………….,

I express my profound thanks to …………………………………………………,

Chapter 1 Page No.

➢ Recruitment and Selection Process followed at PCS 23-32

Findings and Interpretations

Recommendations and Discussions

1. The study is limited to the information given by the employees.

3. The study has been limited due to time constraint.

OBJECITIVES OF THE STUDY

• To analyze the actual recruitment process in PCS.

• To review the importance and needs of recruitment and selection process.

• State, explain and evaluate various methods of recruitment.

1. Best Practice Recruitment and Selection

The project aims to:

2. Recruitment and Selection

Behind every attrition there is recruitment! Whenever an employee leaves an organization

In another study on recruitment and selection in DW PRACTICE LLC which is a HR consultancy,

Pursuit Corporate Services Private Limited's Corporate Identification Number is (CIN)

Current status of Pursuit Corporate Services Private Limited is - Active.

Company Name PURSUIT CORPORATE SERVICES PRIVATE

Company Status Active

Company Company limited by Shares

Company Sub Non-govt company

Class of Company Private

Date of 12 June 2018

Age of Company 5 years, 5 month, 23 days

Activity Business activities N.E.C.

Share Capital & Number of Employees

Authorised Capital ₹100,000

Paid up capital ₹100,000

DIN Director Name Designation Appointment Date

08044209 SUNIL KUMAR Director 12 June 2018

08044224 TANUJA Director 12 June 2018

CIN Name Address

UNPAUSE House No 119, Sector - 31, Gurugram

PPCVALLEY MARKETING House No. 862 Sector 7, Extension

SSDK DEVELOPERS HOUSE NO 1107 SECTOR 47

IAVOCADO ECOMMERCE HOUSE NO 320, SECTOR-47

KINSFOLK SERVICES H. No.- 956, LGF, Sector-47,

COTRUCKING LOGISTICS Plot No. 6A, Ground Floor Idc, Sector -

DKY PROJECTS PRIVATE House No.47, Sector-15, Part-I,

DKY LOGISTICS PRIVATE House No.47, Sector-15, Part-I,

VANA DESIGNS (OPC) House No. A-805, Tarun CGHSL Plot

Recruitment and selection at PCS

Talent Engagement Policy:

Cadres, Levels, Grades and designations at PCS:

The company is divided its human resources into:

Methods followed by the company for recruiting its human resources:

1. Internal Job Posting

2) Employee Referral Program:

Employee referral program process:

Reward to employees for referring candidates:

Selection Process at PCS

Interview panel will consist of:

Step 8: Commencement of service:

Other HR policies of the company: