InterviewI QuestionIDQuestion

I00004529 1 Nature of the Engagement

I00004529 2 Nature of Engagement - Other:
I00004529 3 Execution Methodology
I00004529 4 Execution Methodology - Other:
I00004529 5 Contract Type
I00004529 6 Hosting partner for in scope apps
I00004529 7 Hosting partner for in scope apps - Other:
I00004529 8 Main competitor
I00004529 9 Is engagement global or local
I00004529 10 Application technologies used - Other:
I00004534 1 Geographic location
I00004534 2 Number of physical images
I00004534 3 Number of virtual images
I00004534 4 OS type
I00004534 5 Websphere version (if in environment)
I00004534 6 Apache version (if in environment)
I00004534 7 Oracle DB version (if in environment)
I00004534 8 SQL version (if in environment)
I00004534 9 SAP version (if in environment)
I00004534 10 MS Dynamics version (if in environment)
I00005970 1 Application types in scope
I00005970 2 Total number of applications in scope
I00005970 3 Percent of Total App Portfolio in scope
I00005970 4 Is customer global
I00005970 5 T&T Duration – Transition program (Unit: Weeks)
I00005970 6 T&T Duration – Transformation program (Unit: Months)
I00005970 7 AMS operating model included
I00005970 8 Service levels type included
I00005970 9 Application technologies in scope
I00005970 10 AMS standard tools and solution components
I00005970 1 Nature of the Engagement
I00005970 2 Nature of Engagement - Other:
I00005970 3 Execution Methodology
I00005970 4 Execution Methodology - Other:
I00005970 5 Contract Type
I00005970 6 Hosting partner for in scope apps
I00005970 7 Hosting partner for in scope apps - Other:
I00005970 8 Main competitor
I00005970 9 Is engagement global or local
I00005970 10 Application technologies used - Other:
I00005970 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00005970 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00005970 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00005970 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00005970 5 Did an ES Client or Practice Principal help sell this engagement
I00005970 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00005970 7 Client executive sponsor title -
I00005970 8 Will we produce a formal written client deliverable?
I00005970 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00005970 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00005970 1 Application types in scope
I00005970 2 Total number of applications in scope
I00005970 3 Percent of Total App Portfolio in scope
I00005970 4 Is customer global
I00005970 5 T&T Duration – Transition program (Unit: Weeks)
I00005970 6 T&T Duration – Transformation program (Unit: Months)
I00005970 7 AMS operating model included
I00005970 8 Service levels type included
I00005970 9 Application technologies in scope
I00005970 10 AMS standard tools and solution components
I00005970 1 Application types in scope
I00005970 2 Total number of applications in scope
I00005970 3 Percent of Total App Portfolio in scope
I00005970 4 Is customer global
I00005970 5 T&T Duration – Transition program (Unit: Weeks)
I00005970 6 T&T Duration – Transformation program (Unit: Months)
I00005970 7 AMS operating model included
I00005970 8 Service levels type included
I00005970 9 Application technologies in scope
I00005970 10 AMS standard tools and solution components
I00005970 1 CEM Contact Number of seats
I00005970 2 CEM Contact Number of annual transactions
I00005970 3 CEM Contact Number of countries
I00005970 4 CEM Contact Number of languages required
I00005970 5 Onshore required ?
I00005970 6 Near shore required?
I00005970 7 Off-shore required?
I00005970 8 Are analytics required?
I00005970 9 Are cloud (customer agents) required?
I00005970 10 Is a hybrid model ( + customer agents) required?
I00005970 1 Geographic location
I00005970 2 Number of physical images
I00005970 3 Number of virtual images
I00005970 4 OS type
I00005970 5 Websphere version (if in environment)
I00005970 6 Apache version (if in environment)
I00005970 7 Oracle DB version (if in environment)
I00005970 8 SQL version (if in environment)
I00005970 9 SAP version (if in environment)
I00005970 10 MS Dynamics version (if in environment)
I00005970 1 Application types in scope
I00005970 2 Total number of applications in scope
I00005970 3 Percent of Total App Portfolio in scope
I00005970 4 Is customer global
I00005970 5 T&T Duration – Transition program (Unit: Weeks)
I00005970 6 T&T Duration – Transformation program (Unit: Months)
I00005970 7 AMS operating model included
I00005970 8 Service levels type included
I00005970 9 Application technologies in scope
I00005970 10 AMS standard tools and solution components
I00005970 1 Application types in scope
I00005970 2 Total number of applications in scope
I00005970 3 Percent of Total App Portfolio in scope
I00005970 4 Is customer global
I00005970 5 T&T Duration – Transition program (Unit: Weeks)
I00005970 6 T&T Duration – Transformation program (Unit: Months)
I00005970 7 AMS operating model included
I00005970 8 Service levels type included
I00005970 9 Application technologies in scope
I00005970 10 AMS standard tools and solution components
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Nature of the Engagement
I00005972 2 Nature of Engagement - Other:
I00005972 3 Execution Methodology
I00005972 4 Execution Methodology - Other:
I00005972 5 Contract Type
I00005972 6 Hosting partner for in scope apps
I00005972 7 Hosting partner for in scope apps - Other:
I00005972 8 Main competitor
I00005972 9 Is engagement global or local
I00005972 10 Application technologies used - Other:
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 SLMS Services contracted
I00005972 2 Number of countries that require support and/or invoicing :
I00005972 3 List of software publishers in scope
I00005972 4 Software publishers in scope - Other:
I00005972 5 # of seats in Microsoft Enterprise Agreement
I00005972 6 Key driver for client decision
I00005972 7 Total $ annual software spend ($M)
I00005972 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00005972 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00005972 10 Asset inventory tooling used by customer
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005972 1 Nature of the Engagement
I00005972 2 Nature of Engagement - Other:
I00005972 3 Execution Methodology
I00005972 4 Execution Methodology - Other:
I00005972 5 Contract Type
I00005972 6 Hosting partner for in scope apps
I00005972 7 Hosting partner for in scope apps - Other:
I00005972 8 Main competitor
I00005972 9 Is engagement global or local
I00005972 10 Application technologies used - Other:
I00005972 1 Application types in scope
I00005972 2 Total number of applications in scope
I00005972 3 Percent of Total App Portfolio in scope
I00005972 4 Is customer global
I00005972 5 T&T Duration – Transition program (Unit: Weeks)
I00005972 6 T&T Duration – Transformation program (Unit: Months)
I00005972 7 AMS operating model included
I00005972 8 Service levels type included
I00005972 9 Application technologies in scope
I00005972 10 AMS standard tools and solution components
I00005972 1 Geographic location
I00005972 2 Number of physical images
I00005972 3 Number of virtual images
I00005972 4 OS type
I00005972 5 Websphere version (if in environment)
I00005972 6 Apache version (if in environment)
I00005972 7 Oracle DB version (if in environment)
I00005972 8 SQL version (if in environment)
I00005972 9 SAP version (if in environment)
I00005972 10 MS Dynamics version (if in environment)
I00005973 1 Geographic location
I00005973 2 Number of physical images
I00005973 3 Number of virtual images
I00005973 4 OS type
I00005973 5 Websphere version (if in environment)
I00005973 6 Apache version (if in environment)
I00005973 7 Oracle DB version (if in environment)
I00005973 8 SQL version (if in environment)
I00005973 9 SAP version (if in environment)
I00005973 10 MS Dynamics version (if in environment)
I00005977 1 Nature of the Engagement
I00005977 2 Nature of Engagement - Other:
I00005977 3 Execution Methodology
I00005977 4 Execution Methodology - Other:
I00005977 5 Contract Type
I00005977 6 Hosting partner for in scope apps
I00005977 7 Hosting partner for in scope apps - Other:
I00005977 8 Main competitor
I00005977 9 Is engagement global or local
I00005977 10 Application technologies used - Other:
I00005977 1 Nature of the Engagement
I00005977 2 Nature of Engagement - Other:
I00005977 3 Execution Methodology
I00005977 4 Execution Methodology - Other:
I00005977 5 Contract Type
I00005977 6 Hosting partner for in scope apps
I00005977 7 Hosting partner for in scope apps - Other:
I00005977 8 Main competitor
I00005977 9 Is engagement global or local
I00005977 10 Application technologies used - Other:
I00005978 1 Application types in scope
I00005978 2 Total number of applications in scope
I00005978 3 Percent of Total App Portfolio in scope
I00005978 4 Is customer global
I00005978 5 T&T Duration – Transition program (Unit: Weeks)
I00005978 6 T&T Duration – Transformation program (Unit: Months)
I00005978 7 AMS operating model included
I00005978 8 Service levels type included
I00005978 9 Application technologies in scope
I00005978 10 AMS standard tools and solution components
I00005978 1 Nature of the Engagement
I00005978 2 Nature of Engagement - Other:
I00005978 3 Execution Methodology
I00005978 4 Execution Methodology - Other:
I00005978 5 Contract Type
I00005978 6 Hosting partner for in scope apps
I00005978 7 Hosting partner for in scope apps - Other:
I00005978 8 Main competitor
I00005978 9 Is engagement global or local
I00005978 10 Application technologies used - Other:
I00005978 1 CEM Contact Number of seats
I00005978 2 CEM Contact Number of annual transactions
I00005978 3 CEM Contact Number of countries
I00005978 4 CEM Contact Number of languages required
I00005978 5 Onshore required ?
I00005978 6 Near shore required?
I00005978 7 Off-shore required?
I00005978 8 Are analytics required?
I00005978 9 Are cloud (customer agents) required?
I00005978 10 Is a hybrid model ( + customer agents) required?
I00005978 1 Application types in scope
I00005978 2 Total number of applications in scope
I00005978 3 Percent of Total App Portfolio in scope
I00005978 4 Is customer global
I00005978 5 T&T Duration – Transition program (Unit: Weeks)
I00005978 6 T&T Duration – Transformation program (Unit: Months)
I00005978 7 AMS operating model included
I00005978 8 Service levels type included
I00005978 9 Application technologies in scope
I00005978 10 AMS standard tools and solution components
I00005978 1 Nature of the Engagement
I00005978 2 Nature of Engagement - Other:
I00005978 3 Execution Methodology
I00005978 4 Execution Methodology - Other:
I00005978 5 Contract Type
I00005978 6 Hosting partner for in scope apps
I00005978 7 Hosting partner for in scope apps - Other:
I00005978 8 Main competitor
I00005978 9 Is engagement global or local
I00005978 10 Application technologies used - Other:
I00005979 1 Nature of the Engagement
I00005979 2 Nature of Engagement - Other:
I00005979 3 Execution Methodology
I00005979 4 Execution Methodology - Other:
I00005979 5 Contract Type
I00005979 6 Hosting partner for in scope apps
I00005979 7 Hosting partner for in scope apps - Other:
I00005979 8 Main competitor
I00005979 9 Is engagement global or local
I00005979 10 Application technologies used - Other:
I00005980 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00005980 2 Tool(s) Availability
I00005980 3 Breakdown of testing types
I00005980 4 Phases of testing included in contract
I00005980 5 Total number of customer use cases/test cases (enter 5 digits)
I00005980 6 % of use cases/test cases automated
I00005980 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00005980 8 Industry compliance, standards, security delivery models needs of the customer
I00005980 9 Is testing bundled with Apps services?
I00005980 10
I00005982 1 Application types in scope
I00005982 2 Total number of applications in scope
I00005982 3 Percent of Total App Portfolio in scope
I00005982 4 Is customer global
I00005982 5 T&T Duration – Transition program (Unit: Weeks)
I00005982 6 T&T Duration – Transformation program (Unit: Months)
I00005982 7 AMS operating model included
I00005982 8 Service levels type included
I00005982 9 Application technologies in scope
I00005982 10 AMS standard tools and solution components
I00005984 1 Nature of the Engagement
I00005984 2 Nature of Engagement - Other:
I00005984 3 Execution Methodology
I00005984 4 Execution Methodology - Other:
I00005984 5 Contract Type
I00005984 6 Hosting partner for in scope apps
I00005984 7 Hosting partner for in scope apps - Other:
I00005984 8 Main competitor
I00005984 9 Is engagement global or local
I00005984 10 Application technologies used - Other:
I00005991 1 Geographic location
I00005991 2 Number of physical images
I00005991 3 Number of virtual images
I00005991 4 OS type
I00005991 5 Websphere version (if in environment)
I00005991 6 Apache version (if in environment)
I00005991 7 Oracle DB version (if in environment)
I00005991 8 SQL version (if in environment)
I00005991 9 SAP version (if in environment)
I00005991 10 MS Dynamics version (if in environment)
I00005997 1 Number of Widows 2012 virtual/physical images
I00005997 2 Number of Linux virtual/physical images
I00005997 3 Number of Redhat virtual/physical images
I00005997 4 SAP version (if in environment)
I00005997 5 MS Dynamics version (if in environment)
I00005997 6 Sharepoint version (if in environment)
I00005997 7 Custom Applications in environment
I00005997 8 Websphere version (if in environment)
I00005997 9 JBOSS version (if in environment)
I00005997 10 Apache version (if in environment)
I00005997 1 Number of Widows 2012 virtual/physical images
I00005997 2 Number of Linux virtual/physical images
I00005997 3 Number of Redhat virtual/physical images
I00005997 4 SAP version (if in environment)
I00005997 5 MS Dynamics version (if in environment)
I00005997 6 Sharepoint version (if in environment)
I00005997 7 Custom Applications in environment
I00005997 8 Websphere version (if in environment)
I00005997 9 JBOSS version (if in environment)
I00005997 10 Apache version (if in environment)
I00006000 1 Scope of Services
I00006000 2 Products Used
I00006000 3 Products Used - Other:
I00006000 4 Supported Channels
I00006000 5 Supported Channels - Other:
I00006000 6 Delivery Locations
I00006000 7 Third-Party Partners used :
I00006000 8
I00006000 9
I00006000 10
I00006029 1 Nature of the Engagement
I00006029 2 Nature of Engagement - Other:
I00006029 3 Execution Methodology
I00006029 4 Execution Methodology - Other:
I00006029 5 Contract Type
I00006029 6 Hosting partner for in scope apps
I00006029 7 Hosting partner for in scope apps - Other:
I00006029 8 Main competitor
I00006029 9 Is engagement global or local
I00006029 10 Application technologies used - Other:
I00006034 1 Device type(s) to be supported
I00006034 2 Service Desk Support levels requested
I00006034 3 Service Desk Support level - Other:
I00006034 4 Onshore service desk required
I00006034 5 Service management tool set deployed
I00006034 6 Service management tool set - Other:
I00006034 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006034 8 Client primary business driver for outsourcing
I00006034 9 Client primary business driver for outsourcing - Other:
I00006034 10 Self Service requirement
I00006034 1 Deal scope for Site Support
I00006034 2 Device type(s) to be supported
I00006034 3 Site Support levels requested
I00006034 4 Site Support levels requested - Other:
I00006034 5 Single site location or multiple
I00006034 6 Locations requiring Site Support
I00006034 7 Service management tool set deployed
I00006034 8 Client primary business driver for outsourcing
I00006034 9 Delivery mode
I00006034 10
I00006036 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006036 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006036 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006036 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006036 5 Did an ES Client or Practice Principal help sell this engagement
I00006036 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006036 7 Client executive sponsor title -
I00006036 8 Will we produce a formal written client deliverable?
I00006036 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006036 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006038 1 Geographic location
I00006038 2 Number of physical images
I00006038 3 Number of virtual images
I00006038 4 OS type
I00006038 5 Websphere version (if in environment)
I00006038 6 Apache version (if in environment)
I00006038 7 Oracle DB version (if in environment)
I00006038 8 SQL version (if in environment)
I00006038 9 SAP version (if in environment)
I00006038 10 MS Dynamics version (if in environment)
I00006038 1 Geographic location
I00006038 2 Number of physical images
I00006038 3 Number of virtual images
I00006038 4 OS type
I00006038 5 Websphere version (if in environment)
I00006038 6 Apache version (if in environment)
I00006038 7 Oracle DB version (if in environment)
I00006038 8 SQL version (if in environment)
I00006038 9 SAP version (if in environment)
I00006038 10 MS Dynamics version (if in environment)
I00006038 1 Geographic location
I00006038 2 Number of physical images
I00006038 3 Number of virtual images
I00006038 4 OS type
I00006038 5 Websphere version (if in environment)
I00006038 6 Apache version (if in environment)
I00006038 7 Oracle DB version (if in environment)
I00006038 8 SQL version (if in environment)
I00006038 9 SAP version (if in environment)
I00006038 10 MS Dynamics version (if in environment)
I00006038 1 Geographic location
I00006038 2 Number of physical images
I00006038 3 Number of virtual images
I00006038 4 OS type
I00006038 5 Websphere version (if in environment)
I00006038 6 Apache version (if in environment)
I00006038 7 Oracle DB version (if in environment)
I00006038 8 SQL version (if in environment)
I00006038 9 SAP version (if in environment)
I00006038 10 MS Dynamics version (if in environment)
I00006039 1 Nature of the Engagement
I00006039 2 Nature of Engagement - Other:
I00006039 3 Execution Methodology
I00006039 4 Execution Methodology - Other:
I00006039 5 Contract Type
I00006039 6 Hosting partner for in scope apps
I00006039 7 Hosting partner for in scope apps - Other:
I00006039 8 Main competitor
I00006039 9 Is engagement global or local
I00006039 10 Application technologies used - Other:
I00006039 1 Nature of the Engagement
I00006039 2 Nature of Engagement - Other:
I00006039 3 Execution Methodology
I00006039 4 Execution Methodology - Other:
I00006039 5 Contract Type
I00006039 6 Hosting partner for in scope apps
I00006039 7 Hosting partner for in scope apps - Other:
I00006039 8 Main competitor
I00006039 9 Is engagement global or local
I00006039 10 Application technologies used - Other:
I00006040 1 Nature of the Engagement
I00006040 2 Nature of Engagement - Other:
I00006040 3 Execution Methodology
I00006040 4 Execution Methodology - Other:
I00006040 5 Contract Type
I00006040 6 Hosting partner for in scope apps
I00006040 7 Hosting partner for in scope apps - Other:
I00006040 8 Main competitor
I00006040 9 Is engagement global or local
I00006040 10 Application technologies used - Other:
I00006040 1 Nature of the Engagement
I00006040 2 Nature of Engagement - Other:
I00006040 3 Execution Methodology
I00006040 4 Execution Methodology - Other:
I00006040 5 Contract Type
I00006040 6 Hosting partner for in scope apps
I00006040 7 Hosting partner for in scope apps - Other:
I00006040 8 Main competitor
I00006040 9 Is engagement global or local
I00006040 10 Application technologies used - Other:
I00006040 1 Nature of the Engagement
I00006040 2 Nature of Engagement - Other:
I00006040 3 Execution Methodology
I00006040 4 Execution Methodology - Other:
I00006040 5 Contract Type
I00006040 6 Hosting partner for in scope apps
I00006040 7 Hosting partner for in scope apps - Other:
I00006040 8 Main competitor
I00006040 9 Is engagement global or local
I00006040 10 Application technologies used - Other:
I00006040 1 Nature of the Engagement
I00006040 2 Nature of Engagement - Other:
I00006040 3 Execution Methodology
I00006040 4 Execution Methodology - Other:
I00006040 5 Contract Type
I00006040 6 Hosting partner for in scope apps
I00006040 7 Hosting partner for in scope apps - Other:
I00006040 8 Main competitor
I00006040 9 Is engagement global or local
I00006040 10 Application technologies used - Other:
I00006041 1 Nature of the Engagement
I00006041 2 Nature of Engagement - Other:
I00006041 3 Execution Methodology
I00006041 4 Execution Methodology - Other:
I00006041 5 Contract Type
I00006041 6 Hosting partner for in scope apps
I00006041 7 Hosting partner for in scope apps - Other:
I00006041 8 Main competitor
I00006041 9 Is engagement global or local
I00006041 10 Application technologies used - Other:
I00006041 1 Nature of the Engagement
I00006041 2 Nature of Engagement - Other:
I00006041 3 Execution Methodology
I00006041 4 Execution Methodology - Other:
I00006041 5 Contract Type
I00006041 6 Hosting partner for in scope apps
I00006041 7 Hosting partner for in scope apps - Other:
I00006041 8 Main competitor
I00006041 9 Is engagement global or local
I00006041 10 Application technologies used - Other:
I00006041 1 Nature of the Engagement
I00006041 2 Nature of Engagement - Other:
I00006041 3 Execution Methodology
I00006041 4 Execution Methodology - Other:
I00006041 5 Contract Type
I00006041 6 Hosting partner for in scope apps
I00006041 7 Hosting partner for in scope apps - Other:
I00006041 8 Main competitor
I00006041 9 Is engagement global or local
I00006041 10 Application technologies used - Other:
I00006041 1 Nature of the Engagement
I00006041 2 Nature of Engagement - Other:
I00006041 3 Execution Methodology
I00006041 4 Execution Methodology - Other:
I00006041 5 Contract Type
I00006041 6 Hosting partner for in scope apps
I00006041 7 Hosting partner for in scope apps - Other:
I00006041 8 Main competitor
I00006041 9 Is engagement global or local
I00006041 10 Application technologies used - Other:
I00006046 1 Application types in scope
I00006046 2 Total number of applications in scope
I00006046 3 Percent of Total App Portfolio in scope
I00006046 4 Is customer global
I00006046 5 T&T Duration – Transition program (Unit: Weeks)
I00006046 6 T&T Duration – Transformation program (Unit: Months)
I00006046 7 AMS operating model included
I00006046 8 Service levels type included
I00006046 9 Application technologies in scope
I00006046 10 AMS standard tools and solution components
I00006046 1 Nature of the Engagement
I00006046 2 Nature of Engagement - Other:
I00006046 3 Execution Methodology
I00006046 4 Execution Methodology - Other:
I00006046 5 Contract Type
I00006046 6 Hosting partner for in scope apps
I00006046 7 Hosting partner for in scope apps - Other:
I00006046 8 Main competitor
I00006046 9 Is engagement global or local
I00006046 10 Application technologies used - Other:
I00006046 1 Nature of the Engagement
I00006046 2 Nature of Engagement - Other:
I00006046 3 Execution Methodology
I00006046 4 Execution Methodology - Other:
I00006046 5 Contract Type
I00006046 6 Hosting partner for in scope apps
I00006046 7 Hosting partner for in scope apps - Other:
I00006046 8 Main competitor
I00006046 9 Is engagement global or local
I00006046 10 Application technologies used - Other:
I00006046 1 Application types in scope
I00006046 2 Total number of applications in scope
I00006046 3 Percent of Total App Portfolio in scope
I00006046 4 Is customer global
I00006046 5 T&T Duration – Transition program (Unit: Weeks)
I00006046 6 T&T Duration – Transformation program (Unit: Months)
I00006046 7 AMS operating model included
I00006046 8 Service levels type included
I00006046 9 Application technologies in scope
I00006046 10 AMS standard tools and solution components
I00006046 1 Application types in scope
I00006046 2 Total number of applications in scope
I00006046 3 Percent of Total App Portfolio in scope
I00006046 4 Is customer global
I00006046 5 T&T Duration – Transition program (Unit: Weeks)
I00006046 6 T&T Duration – Transformation program (Unit: Months)
I00006046 7 AMS operating model included
I00006046 8 Service levels type included
I00006046 9 Application technologies in scope
I00006046 10 AMS standard tools and solution components
I00006049 1 Geographic location
I00006049 2 Number of physical images
I00006049 3 Number of virtual images
I00006049 4 OS type
I00006049 5 Websphere version (if in environment)
I00006049 6 Apache version (if in environment)
I00006049 7 Oracle DB version (if in environment)
I00006049 8 SQL version (if in environment)
I00006049 9 SAP version (if in environment)
I00006049 10 MS Dynamics version (if in environment)
I00006052 1 Nature of the Engagement
I00006052 2 Nature of Engagement - Other:
I00006052 3 Execution Methodology
I00006052 4 Execution Methodology - Other:
I00006052 5 Contract Type
I00006052 6 Hosting partner for in scope apps
I00006052 7 Hosting partner for in scope apps - Other:
I00006052 8 Main competitor
I00006052 9 Is engagement global or local
I00006052 10 Application technologies used - Other:
I00006052 1 Nature of the Engagement
I00006052 2 Nature of Engagement - Other:
I00006052 3 Execution Methodology
I00006052 4 Execution Methodology - Other:
I00006052 5 Contract Type
I00006052 6 Hosting partner for in scope apps
I00006052 7 Hosting partner for in scope apps - Other:
I00006052 8 Main competitor
I00006052 9 Is engagement global or local
I00006052 10 Application technologies used - Other:
I00006052 1 Application types in scope
I00006052 2 Total number of applications in scope
I00006052 3 Percent of Total App Portfolio in scope
I00006052 4 Is customer global
I00006052 5 T&T Duration – Transition program (Unit: Weeks)
I00006052 6 T&T Duration – Transformation program (Unit: Months)
I00006052 7 AMS operating model included
I00006052 8 Service levels type included
I00006052 9 Application technologies in scope
I00006052 10 AMS standard tools and solution components
I00006053 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006053 2 Tool(s) Availability
I00006053 3 Breakdown of testing types
I00006053 4 Phases of testing included in contract
I00006053 5 Total number of customer use cases/test cases (enter 5 digits)
I00006053 6 % of use cases/test cases automated
I00006053 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006053 8 Industry compliance, standards, security delivery models needs of the customer
I00006053 9 Is testing bundled with Apps services?
I00006053 10
I00006053 1 Nature of the Engagement
I00006053 2 Nature of Engagement - Other:
I00006053 3 Execution Methodology
I00006053 4 Execution Methodology - Other:
I00006053 5 Contract Type
I00006053 6 Hosting partner for in scope apps
I00006053 7 Hosting partner for in scope apps - Other:
I00006053 8 Main competitor
I00006053 9 Is engagement global or local
I00006053 10 Application technologies used - Other:
I00006053 1 Application types in scope
I00006053 2 Total number of applications in scope
I00006053 3 Percent of Total App Portfolio in scope
I00006053 4 Is customer global
I00006053 5 T&T Duration – Transition program (Unit: Weeks)
I00006053 6 T&T Duration – Transformation program (Unit: Months)
I00006053 7 AMS operating model included
I00006053 8 Service levels type included
I00006053 9 Application technologies in scope
I00006053 10 AMS standard tools and solution components
I00006053 1 Application types in scope
I00006053 2 Total number of applications in scope
I00006053 3 Percent of Total App Portfolio in scope
I00006053 4 Is customer global
I00006053 5 T&T Duration – Transition program (Unit: Weeks)
I00006053 6 T&T Duration – Transformation program (Unit: Months)
I00006053 7 AMS operating model included
I00006053 8 Service levels type included
I00006053 9 Application technologies in scope
I00006053 10 AMS standard tools and solution components
I00006053 1 Nature of the Engagement
I00006053 2 Nature of Engagement - Other:
I00006053 3 Execution Methodology
I00006053 4 Execution Methodology - Other:
I00006053 5 Contract Type
I00006053 6 Hosting partner for in scope apps
I00006053 7 Hosting partner for in scope apps - Other:
I00006053 8 Main competitor
I00006053 9 Is engagement global or local
I00006053 10 Application technologies used - Other:
I00006053 1 Geographic location
I00006053 2 Number of physical images
I00006053 3 Number of virtual images
I00006053 4 OS type
I00006053 5 Websphere version (if in environment)
I00006053 6 Apache version (if in environment)
I00006053 7 Oracle DB version (if in environment)
I00006053 8 SQL version (if in environment)
I00006053 9 SAP version (if in environment)
I00006053 10 MS Dynamics version (if in environment)
I00006054 1 Application types in scope
I00006054 2 Total number of applications in scope
I00006054 3 Percent of Total App Portfolio in scope
I00006054 4 Is customer global
I00006054 5 T&T Duration – Transition program (Unit: Weeks)
I00006054 6 T&T Duration – Transformation program (Unit: Months)
I00006054 7 AMS operating model included
I00006054 8 Service levels type included
I00006054 9 Application technologies in scope
I00006054 10 AMS standard tools and solution components
I00006056 1 What Advisory and/or Pilot Services were sold
I00006056 2 For selected services what was the duration (Unit - Weeks)?
I00006056 3 What CCM applications were sold apart from Exstream?
I00006056 4 What additional applications were sold?
I00006056 5 Additional applications sold - Other:
I00006056 6 What delivery channels did the client require?
I00006056 7 Geographic delivery location?
I00006056 8 Delivery model including geographic locations?
I00006056 9 Number of images/pages impressions per month?
I00006056 10 Number of client users accessing/using system?
I00006057 1 Nature of the Engagement
I00006057 2 Nature of Engagement - Other:
I00006057 3 Execution Methodology
I00006057 4 Execution Methodology - Other:
I00006057 5 Contract Type
I00006057 6 Hosting partner for in scope apps
I00006057 7 Hosting partner for in scope apps - Other:
I00006057 8 Main competitor
I00006057 9 Is engagement global or local
I00006057 10 Application technologies used - Other:
I00006057 1 Nature of the Engagement
I00006057 2 Nature of Engagement - Other:
I00006057 3 Execution Methodology
I00006057 4 Execution Methodology - Other:
I00006057 5 Contract Type
I00006057 6 Hosting partner for in scope apps
I00006057 7 Hosting partner for in scope apps - Other:
I00006057 8 Main competitor
I00006057 9 Is engagement global or local
I00006057 10 Application technologies used - Other:
I00006057 1 Nature of the Engagement
I00006057 2 Nature of Engagement - Other:
I00006057 3 Execution Methodology
I00006057 4 Execution Methodology - Other:
I00006057 5 Contract Type
I00006057 6 Hosting partner for in scope apps
I00006057 7 Hosting partner for in scope apps - Other:
I00006057 8 Main competitor
I00006057 9 Is engagement global or local
I00006057 10 Application technologies used - Other:
I00006058 1 Nature of the Engagement
I00006058 2 Nature of Engagement - Other:
I00006058 3 Execution Methodology
I00006058 4 Execution Methodology - Other:
I00006058 5 Contract Type
I00006058 6 Hosting partner for in scope apps
I00006058 7 Hosting partner for in scope apps - Other:
I00006058 8 Main competitor
I00006058 9 Is engagement global or local
I00006058 10 Application technologies used - Other:
I00006059 1 Application types in scope
I00006059 2 Total number of applications in scope
I00006059 3 Percent of Total App Portfolio in scope
I00006059 4 Is customer global
I00006059 5 T&T Duration – Transition program (Unit: Weeks)
I00006059 6 T&T Duration – Transformation program (Unit: Months)
I00006059 7 AMS operating model included
I00006059 8 Service levels type included
I00006059 9 Application technologies in scope
I00006059 10 AMS standard tools and solution components
I00006059 1 Application types in scope
I00006059 2 Total number of applications in scope
I00006059 3 Percent of Total App Portfolio in scope
I00006059 4 Is customer global
I00006059 5 T&T Duration – Transition program (Unit: Weeks)
I00006059 6 T&T Duration – Transformation program (Unit: Months)
I00006059 7 AMS operating model included
I00006059 8 Service levels type included
I00006059 9 Application technologies in scope
I00006059 10 AMS standard tools and solution components
I00006059 1 Application types in scope
I00006059 2 Total number of applications in scope
I00006059 3 Percent of Total App Portfolio in scope
I00006059 4 Is customer global
I00006059 5 T&T Duration – Transition program (Unit: Weeks)
I00006059 6 T&T Duration – Transformation program (Unit: Months)
I00006059 7 AMS operating model included
I00006059 8 Service levels type included
I00006059 9 Application technologies in scope
I00006059 10 AMS standard tools and solution components
I00006059 1 Application types in scope
I00006059 2 Total number of applications in scope
I00006059 3 Percent of Total App Portfolio in scope
I00006059 4 Is customer global
I00006059 5 T&T Duration – Transition program (Unit: Weeks)
I00006059 6 T&T Duration – Transformation program (Unit: Months)
I00006059 7 AMS operating model included
I00006059 8 Service levels type included
I00006059 9 Application technologies in scope
I00006059 10 AMS standard tools and solution components
I00006060 1 Application types in scope
I00006060 2 Total number of applications in scope
I00006060 3 Percent of Total App Portfolio in scope
I00006060 4 Is customer global
I00006060 5 T&T Duration – Transition program (Unit: Weeks)
I00006060 6 T&T Duration – Transformation program (Unit: Months)
I00006060 7 AMS operating model included
I00006060 8 Service levels type included
I00006060 9 Application technologies in scope
I00006060 10 AMS standard tools and solution components
I00006069 1 Nature of the Engagement
I00006069 2 Nature of Engagement - Other:
I00006069 3 Execution Methodology
I00006069 4 Execution Methodology - Other:
I00006069 5 Contract Type
I00006069 6 Hosting partner for in scope apps
I00006069 7 Hosting partner for in scope apps - Other:
I00006069 8 Main competitor
I00006069 9 Is engagement global or local
I00006069 10 Application technologies used - Other:
I00006069 1 Nature of the Engagement
I00006069 2 Nature of Engagement - Other:
I00006069 3 Execution Methodology
I00006069 4 Execution Methodology - Other:
I00006069 5 Contract Type
I00006069 6 Hosting partner for in scope apps
I00006069 7 Hosting partner for in scope apps - Other:
I00006069 8 Main competitor
I00006069 9 Is engagement global or local
I00006069 10 Application technologies used - Other:
I00006070 1 Nature of the Engagement
I00006070 2 Nature of Engagement - Other:
I00006070 3 Execution Methodology
I00006070 4 Execution Methodology - Other:
I00006070 5 Contract Type
I00006070 6 Hosting partner for in scope apps
I00006070 7 Hosting partner for in scope apps - Other:
I00006070 8 Main competitor
I00006070 9 Is engagement global or local
I00006070 10 Application technologies used - Other:
I00006070 1 Nature of the Engagement
I00006070 2 Nature of Engagement - Other:
I00006070 3 Execution Methodology
I00006070 4 Execution Methodology - Other:
I00006070 5 Contract Type
I00006070 6 Hosting partner for in scope apps
I00006070 7 Hosting partner for in scope apps - Other:
I00006070 8 Main competitor
I00006070 9 Is engagement global or local
I00006070 10 Application technologies used - Other:
I00006070 1 SLMS Services contracted
I00006070 2 Number of countries that require support and/or invoicing :
I00006070 3 List of software publishers in scope
I00006070 4 Software publishers in scope - Other:
I00006070 5 # of seats in Microsoft Enterprise Agreement
I00006070 6 Key driver for client decision
I00006070 7 Total $ annual software spend ($M)
I00006070 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00006070 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00006070 10 Asset inventory tooling used by customer
I00006070 1 SLMS Services contracted
I00006070 2 Number of countries that require support and/or invoicing :
I00006070 3 List of software publishers in scope
I00006070 4 Software publishers in scope - Other:
I00006070 5 # of seats in Microsoft Enterprise Agreement
I00006070 6 Key driver for client decision
I00006070 7 Total $ annual software spend ($M)
I00006070 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00006070 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00006070 10 Asset inventory tooling used by customer
I00006070 1 Geographic location
I00006070 2 Number of physical images
I00006070 3 Number of virtual images
I00006070 4 OS type
I00006070 5 Websphere version (if in environment)
I00006070 6 Apache version (if in environment)
I00006070 7 Oracle DB version (if in environment)
I00006070 8 SQL version (if in environment)
I00006070 9 SAP version (if in environment)
I00006070 10 MS Dynamics version (if in environment)
I00006073 1 Geographic location
I00006073 2 Number of physical images
I00006073 3 Number of virtual images
I00006073 4 OS type
I00006073 5 Websphere version (if in environment)
I00006073 6 Apache version (if in environment)
I00006073 7 Oracle DB version (if in environment)
I00006073 8 SQL version (if in environment)
I00006073 9 SAP version (if in environment)
I00006073 10 MS Dynamics version (if in environment)
I00006073 1 Geographic location
I00006073 2 Number of physical images
I00006073 3 Number of virtual images
I00006073 4 OS type
I00006073 5 Websphere version (if in environment)
I00006073 6 Apache version (if in environment)
I00006073 7 Oracle DB version (if in environment)
I00006073 8 SQL version (if in environment)
I00006073 9 SAP version (if in environment)
I00006073 10 MS Dynamics version (if in environment)
I00006073 1 Geographic location
I00006073 2 Number of physical images
I00006073 3 Number of virtual images
I00006073 4 OS type
I00006073 5 Websphere version (if in environment)
I00006073 6 Apache version (if in environment)
I00006073 7 Oracle DB version (if in environment)
I00006073 8 SQL version (if in environment)
I00006073 9 SAP version (if in environment)
I00006073 10 MS Dynamics version (if in environment)
I00006073 1 Geographic location
I00006073 2 Number of physical images
I00006073 3 Number of virtual images
I00006073 4 OS type
I00006073 5 Websphere version (if in environment)
I00006073 6 Apache version (if in environment)
I00006073 7 Oracle DB version (if in environment)
I00006073 8 SQL version (if in environment)
I00006073 9 SAP version (if in environment)
I00006073 10 MS Dynamics version (if in environment)
I00006073 1 Geographic location
I00006073 2 Number of physical images
I00006073 3 Number of virtual images
I00006073 4 OS type
I00006073 5 Websphere version (if in environment)
I00006073 6 Apache version (if in environment)
I00006073 7 Oracle DB version (if in environment)
I00006073 8 SQL version (if in environment)
I00006073 9 SAP version (if in environment)
I00006073 10 MS Dynamics version (if in environment)
I00006073 1 Nature of the Engagement
I00006073 2 Nature of Engagement - Other:
I00006073 3 Execution Methodology
I00006073 4 Execution Methodology - Other:
I00006073 5 Contract Type
I00006073 6 Hosting partner for in scope apps
I00006073 7 Hosting partner for in scope apps - Other:
I00006073 8 Main competitor
I00006073 9 Is engagement global or local
I00006073 10 Application technologies used - Other:
I00006074 1 Application types in scope
I00006074 2 Total number of applications in scope
I00006074 3 Percent of Total App Portfolio in scope
I00006074 4 Is customer global
I00006074 5 T&T Duration – Transition program (Unit: Weeks)
I00006074 6 T&T Duration – Transformation program (Unit: Months)
I00006074 7 AMS operating model included
I00006074 8 Service levels type included
I00006074 9 Application technologies in scope
I00006074 10 AMS standard tools and solution components
I00006074 1 Application types in scope
I00006074 2 Total number of applications in scope
I00006074 3 Percent of Total App Portfolio in scope
I00006074 4 Is customer global
I00006074 5 T&T Duration – Transition program (Unit: Weeks)
I00006074 6 T&T Duration – Transformation program (Unit: Months)
I00006074 7 AMS operating model included
I00006074 8 Service levels type included
I00006074 9 Application technologies in scope
I00006074 10 AMS standard tools and solution components
I00006074 1 Geographic location
I00006074 2 Number of physical images
I00006074 3 Number of virtual images
I00006074 4 OS type
I00006074 5 Websphere version (if in environment)
I00006074 6 Apache version (if in environment)
I00006074 7 Oracle DB version (if in environment)
I00006074 8 SQL version (if in environment)
I00006074 9 SAP version (if in environment)
I00006074 10 MS Dynamics version (if in environment)
I00006074 1 Application types in scope
I00006074 2 Total number of applications in scope
I00006074 3 Percent of Total App Portfolio in scope
I00006074 4 Is customer global
I00006074 5 T&T Duration – Transition program (Unit: Weeks)
I00006074 6 T&T Duration – Transformation program (Unit: Months)
I00006074 7 AMS operating model included
I00006074 8 Service levels type included
I00006074 9 Application technologies in scope
I00006074 10 AMS standard tools and solution components
I00006074 1 Nature of the Engagement
I00006074 2 Nature of Engagement - Other:
I00006074 3 Execution Methodology
I00006074 4 Execution Methodology - Other:
I00006074 5 Contract Type
I00006074 6 Hosting partner for in scope apps
I00006074 7 Hosting partner for in scope apps - Other:
I00006074 8 Main competitor
I00006074 9 Is engagement global or local
I00006074 10 Application technologies used - Other:
I00006075 1 Nature of the Engagement
I00006075 2 Nature of Engagement - Other:
I00006075 3 Execution Methodology
I00006075 4 Execution Methodology - Other:
I00006075 5 Contract Type
I00006075 6 Hosting partner for in scope apps
I00006075 7 Hosting partner for in scope apps - Other:
I00006075 8 Main competitor
I00006075 9 Is engagement global or local
I00006075 10 Application technologies used - Other:
I00006075 1 Nature of the Engagement
I00006075 2 Nature of Engagement - Other:
I00006075 3 Execution Methodology
I00006075 4 Execution Methodology - Other:
I00006075 5 Contract Type
I00006075 6 Hosting partner for in scope apps
I00006075 7 Hosting partner for in scope apps - Other:
I00006075 8 Main competitor
I00006075 9 Is engagement global or local
I00006075 10 Application technologies used - Other:
I00006075 1 Application types in scope
I00006075 2 Total number of applications in scope
I00006075 3 Percent of Total App Portfolio in scope
I00006075 4 Is customer global
I00006075 5 T&T Duration – Transition program (Unit: Weeks)
I00006075 6 T&T Duration – Transformation program (Unit: Months)
I00006075 7 AMS operating model included
I00006075 8 Service levels type included
I00006075 9 Application technologies in scope
I00006075 10 AMS standard tools and solution components
I00006075 1 Geographic location
I00006075 2 Number of Windows 2012 virtual/physical images
I00006075 3 Number of Linux virtual/physical images
I00006075 4 Number of Redhat virtual/physical images
I00006075 5 Applications that are in the environment and current versions
I00006075 6 ISV/SaaS Applications that are in the environment and current versions
I00006075 7 Middleware/data bases that are in the environment and current versions
I00006075 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006075 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006075 10 What types of Network Services were required
I00006076 1 Geographic location
I00006076 2 Number of physical images
I00006076 3 Number of virtual images
I00006076 4 OS type
I00006076 5 Websphere version (if in environment)
I00006076 6 Apache version (if in environment)
I00006076 7 Oracle DB version (if in environment)
I00006076 8 SQL version (if in environment)
I00006076 9 SAP version (if in environment)
I00006076 10 MS Dynamics version (if in environment)
I00006076 1 Geographic location
I00006076 2 Number of physical images
I00006076 3 Number of virtual images
I00006076 4 OS type
I00006076 5 Websphere version (if in environment)
I00006076 6 Apache version (if in environment)
I00006076 7 Oracle DB version (if in environment)
I00006076 8 SQL version (if in environment)
I00006076 9 SAP version (if in environment)
I00006076 10 MS Dynamics version (if in environment)
I00006076 1 Geographic location
I00006076 2 Number of physical images
I00006076 3 Number of virtual images
I00006076 4 OS type
I00006076 5 Websphere version (if in environment)
I00006076 6 Apache version (if in environment)
I00006076 7 Oracle DB version (if in environment)
I00006076 8 SQL version (if in environment)
I00006076 9 SAP version (if in environment)
I00006076 10 MS Dynamics version (if in environment)
I00006076 1 Geographic location
I00006076 2 Number of physical images
I00006076 3 Number of virtual images
I00006076 4 OS type
I00006076 5 Websphere version (if in environment)
I00006076 6 Apache version (if in environment)
I00006076 7 Oracle DB version (if in environment)
I00006076 8 SQL version (if in environment)
I00006076 9 SAP version (if in environment)
I00006076 10 MS Dynamics version (if in environment)
I00006076 1 Geographic location
I00006076 2 Number of physical images
I00006076 3 Number of virtual images
I00006076 4 OS type
I00006076 5 Websphere version (if in environment)
I00006076 6 Apache version (if in environment)
I00006076 7 Oracle DB version (if in environment)
I00006076 8 SQL version (if in environment)
I00006076 9 SAP version (if in environment)
I00006076 10 MS Dynamics version (if in environment)
I00006077 1 Application types in scope
I00006077 2 Total number of applications in scope
I00006077 3 Percent of Total App Portfolio in scope
I00006077 4 Is customer global
I00006077 5 T&T Duration – Transition program (Unit: Weeks)
I00006077 6 T&T Duration – Transformation program (Unit: Months)
I00006077 7 AMS operating model included
I00006077 8 Service levels type included
I00006077 9 Application technologies in scope
I00006077 10 AMS standard tools and solution components
I00006077 1 Nature of the Engagement
I00006077 2 Nature of Engagement - Other:
I00006077 3 Execution Methodology
I00006077 4 Execution Methodology - Other:
I00006077 5 Contract Type
I00006077 6 Hosting partner for in scope apps
I00006077 7 Hosting partner for in scope apps - Other:
I00006077 8 Main competitor
I00006077 9 Is engagement global or local
I00006077 10 Application technologies used - Other:
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006080 1 Application types in scope
I00006080 2 Total number of applications in scope
I00006080 3 Percent of Total App Portfolio in scope
I00006080 4 Is customer global
I00006080 5 T&T Duration – Transition program (Unit: Weeks)
I00006080 6 T&T Duration – Transformation program (Unit: Months)
I00006080 7 AMS operating model included
I00006080 8 Service levels type included
I00006080 9 Application technologies in scope
I00006080 10 AMS standard tools and solution components
I00006081 1 Processes in scope (HR and Payroll related activities)
I00006081 2 Client geographies serviced
I00006081 3 Service delivery locations
I00006081 4 Service delivery locations - Other:
I00006081 5 Enabling technologies implemented
I00006081 6 Client HR and Payroll systems utilized
I00006081 7 Client HR and Payroll systems utilized - Other:
I00006081 8 Key volume metrics
I00006081 9 Key volume metrics - Other:
I00006081 10 Number of FTEs
I00006082 1 Application types in scope
I00006082 2 Total number of applications in scope
I00006082 3 Percent of Total App Portfolio in scope
I00006082 4 Is customer global
I00006082 5 T&T Duration – Transition program (Unit: Weeks)
I00006082 6 T&T Duration – Transformation program (Unit: Months)
I00006082 7 AMS operating model included
I00006082 8 Service levels type included
I00006082 9 Application technologies in scope
I00006082 10 AMS standard tools and solution components
I00006082 1 Nature of the Engagement
I00006082 2 Nature of Engagement - Other:
I00006082 3 Execution Methodology
I00006082 4 Execution Methodology - Other:
I00006082 5 Contract Type
I00006082 6 Hosting partner for in scope apps
I00006082 7 Hosting partner for in scope apps - Other:
I00006082 8 Main competitor
I00006082 9 Is engagement global or local
I00006082 10 Application technologies used - Other:
I00006083 1 Key Business Objective
I00006083 2 Analytics algorithms
I00006083 3 Visualization tools
I00006083 4 Data types collected
I00006083 5 Analytics Tools
I00006083 6 Analytics Tools - Other:
I00006083 7 Analytics Platforms
I00006083 8 Engagement models
I00006083 9
I00006083 10
I00006083 1 Nature of the Engagement
I00006083 2 Nature of Engagement - Other:
I00006083 3 Execution Methodology
I00006083 4 Execution Methodology - Other:
I00006083 5 Contract Type
I00006083 6 Hosting partner for in scope apps
I00006083 7 Hosting partner for in scope apps - Other:
I00006083 8 Main competitor
I00006083 9 Is engagement global or local
I00006083 10 Application technologies used - Other:
I00006084 1 Percentage of users on Presentation Virtualization - Application
I00006084 2 Percentage of users on Presentation Virtualization - Desktop
I00006084 3 Percentage of users on Non Persistent Virtualized Desktop
I00006084 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00006084 5 Percentage of users on Persistent Virtualized Desktop
I00006084 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00006084 7 Percentage of users located in branch office locations, must total 100%
I00006084 8 # Desktops
I00006084 9 # Laptops
I00006084 10 # Thin Client- Managed
I00006084 1 Device type(s) to be supported
I00006084 2 Service Desk Support levels requested
I00006084 3 Service Desk Support level - Other:
I00006084 4 Onshore service desk required
I00006084 5 Service management tool set deployed
I00006084 6 Service management tool set - Other:
I00006084 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006084 8 Client primary business driver for outsourcing
I00006084 9 Client primary business driver for outsourcing - Other:
I00006084 10 Self Service requirement
I00006084 1 Deal scope for Site Support
I00006084 2 Device type(s) to be supported
I00006084 3 Site Support levels requested
I00006084 4 Site Support levels requested - Other:
I00006084 5 Single site location or multiple
I00006084 6 Locations requiring Site Support
I00006084 7 Service management tool set deployed
I00006084 8 Client primary business driver for outsourcing
I00006084 9 Delivery mode
I00006084 10
I00006084 1 Application types in scope
I00006084 2 Total number of applications in scope
I00006084 3 Percent of Total App Portfolio in scope
I00006084 4 Is customer global
I00006084 5 T&T Duration – Transition program (Unit: Weeks)
I00006084 6 T&T Duration – Transformation program (Unit: Months)
I00006084 7 AMS operating model included
I00006084 8 Service levels type included
I00006084 9 Application technologies in scope
I00006084 10 AMS standard tools and solution components
I00006084 1 Total device number Win 7 devices
I00006084 2 Total device number Win 8.1 devices
I00006084 3 Total applications in scope
I00006084 4 Number of end user sites
I00006084 5 In how many countries
I00006084 6 Hardware vendors
I00006084 7 Hardware vendors in scope - other:
I00006084 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00006084 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00006084 10 Type(s) of custom engineering required:
I00006084 1 Geographic location
I00006084 2 Number of physical images
I00006084 3 Number of virtual images
I00006084 4 OS type
I00006084 5 Websphere version (if in environment)
I00006084 6 Apache version (if in environment)
I00006084 7 Oracle DB version (if in environment)
I00006084 8 SQL version (if in environment)
I00006084 9 SAP version (if in environment)
I00006084 10 MS Dynamics version (if in environment)
I00006085 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006085 2 Tool(s) Availability
I00006085 3 Breakdown of testing types
I00006085 4 Phases of testing included in contract
I00006085 5 Total number of customer use cases/test cases (enter 5 digits)
I00006085 6 % of use cases/test cases automated
I00006085 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006085 8 Industry compliance, standards, security delivery models needs of the customer
I00006085 9 Is testing bundled with Apps services?
I00006085 10
I00006086 1 Deal scope for Site Support
I00006086 2 Device type(s) to be supported
I00006086 3 Site Support levels requested
I00006086 4 Site Support levels requested - Other:
I00006086 5 Single site location or multiple
I00006086 6 Locations requiring Site Support
I00006086 7 Service management tool set deployed
I00006086 8 Client primary business driver for outsourcing
I00006086 9 Delivery mode
I00006086 10
I00006093 1 Application types in scope
I00006093 2 Total number of applications in scope
I00006093 3 Percent of Total App Portfolio in scope
I00006093 4 Is customer global
I00006093 5 T&T Duration – Transition program (Unit: Weeks)
I00006093 6 T&T Duration – Transformation program (Unit: Months)
I00006093 7 AMS operating model included
I00006093 8 Service levels type included
I00006093 9 Application technologies in scope
I00006093 10 AMS standard tools and solution components
I00006093 1 CEM Contact Number of seats
I00006093 2 CEM Contact Number of annual transactions
I00006093 3 CEM Contact Number of countries
I00006093 4 CEM Contact Number of languages required
I00006093 5 Onshore required ?
I00006093 6 Near shore required?
I00006093 7 Off-shore required?
I00006093 8 Are analytics required?
I00006093 9 Are cloud (customer agents) required?
I00006093 10 Is a hybrid model ( + customer agents) required?
I00006093 1 CEM Contact Number of seats
I00006093 2 CEM Contact Number of annual transactions
I00006093 3 CEM Contact Number of countries
I00006093 4 CEM Contact Number of languages required
I00006093 5 Onshore required ?
I00006093 6 Near shore required?
I00006093 7 Off-shore required?
I00006093 8 Are analytics required?
I00006093 9 Are cloud (customer agents) required?
I00006093 10 Is a hybrid model ( + customer agents) required?
I00006093 1 CEM Contact Number of seats
I00006093 2 CEM Contact Number of annual transactions
I00006093 3 CEM Contact Number of countries
I00006093 4 CEM Contact Number of languages required
I00006093 5 Onshore required ?
I00006093 6 Near shore required?
I00006093 7 Off-shore required?
I00006093 8 Are analytics required?
I00006093 9 Are cloud (customer agents) required?
I00006093 10 Is a hybrid model ( + customer agents) required?
I00006094 1 Processes in scope
I00006094 2 Processes in scope - Other:
I00006094 3 Client geographies serviced
I00006094 4 Service delivery locations
I00006094 5 Service delivery locations - Other:
I00006094 6 Enabling technologies implemented
I00006094 7 Enabling technologies implemented - Other:
I00006094 8 Client Finance systems utilized
I00006094 9 Client Finance systems utilized - Other:
I00006094 10 Key volume metrics
I00006095 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006095 2 Tool(s) Availability
I00006095 3 Breakdown of testing types
I00006095 4 Phases of testing included in contract
I00006095 5 Total number of customer use cases/test cases (enter 5 digits)
I00006095 6 % of use cases/test cases automated
I00006095 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006095 8 Industry compliance, standards, security delivery models needs of the customer
I00006095 9 Is testing bundled with Apps services?
I00006095 10
I00006096 1 Geographic location
I00006096 2 Number of physical images
I00006096 3 Number of virtual images
I00006096 4 OS type
I00006096 5 Websphere version (if in environment)
I00006096 6 Apache version (if in environment)
I00006096 7 Oracle DB version (if in environment)
I00006096 8 SQL version (if in environment)
I00006096 9 SAP version (if in environment)
I00006096 10 MS Dynamics version (if in environment)
I00006096 1 Geographic location
I00006096 2 Number of physical images
I00006096 3 Number of virtual images
I00006096 4 OS type
I00006096 5 Websphere version (if in environment)
I00006096 6 Apache version (if in environment)
I00006096 7 Oracle DB version (if in environment)
I00006096 8 SQL version (if in environment)
I00006096 9 SAP version (if in environment)
I00006096 10 MS Dynamics version (if in environment)
I00006096 1 Application types in scope
I00006096 2 Total number of applications in scope
I00006096 3 Percent of Total App Portfolio in scope
I00006096 4 Is customer global
I00006096 5 T&T Duration – Transition program (Unit: Weeks)
I00006096 6 T&T Duration – Transformation program (Unit: Months)
I00006096 7 AMS operating model included
I00006096 8 Service levels type included
I00006096 9 Application technologies in scope
I00006096 10 AMS standard tools and solution components
I00006096 1 Total device number Win 7 devices
I00006096 2 Total device number Win 8.1 devices
I00006096 3 Total applications in scope
I00006096 4 Number of end user sites
I00006096 5 In how many countries
I00006096 6 Hardware vendors
I00006096 7 Hardware vendors in scope - other:
I00006096 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00006096 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00006096 10 Type(s) of custom engineering required:
I00006096 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006096 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006096 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006096 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006096 5 Did an ES Client or Practice Principal help sell this engagement
I00006096 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006096 7 Client executive sponsor title -
I00006096 8 Will we produce a formal written client deliverable?
I00006096 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006096 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006097 1 Nature of the Engagement
I00006097 2 Nature of Engagement - Other:
I00006097 3 Execution Methodology
I00006097 4 Execution Methodology - Other:
I00006097 5 Contract Type
I00006097 6 Hosting partner for in scope apps
I00006097 7 Hosting partner for in scope apps - Other:
I00006097 8 Main competitor
I00006097 9 Is engagement global or local
I00006097 10 Application technologies used - Other:
I00006097 1 Nature of the Engagement
I00006097 2 Nature of Engagement - Other:
I00006097 3 Execution Methodology
I00006097 4 Execution Methodology - Other:
I00006097 5 Contract Type
I00006097 6 Hosting partner for in scope apps
I00006097 7 Hosting partner for in scope apps - Other:
I00006097 8 Main competitor
I00006097 9 Is engagement global or local
I00006097 10 Application technologies used - Other:
I00006097 1 Geographic location
I00006097 2 Number of physical images
I00006097 3 Number of virtual images
I00006097 4 OS type
I00006097 5 Websphere version (if in environment)
I00006097 6 Apache version (if in environment)
I00006097 7 Oracle DB version (if in environment)
I00006097 8 SQL version (if in environment)
I00006097 9 SAP version (if in environment)
I00006097 10 MS Dynamics version (if in environment)
I00006097 1 Geographic location
I00006097 2 Number of physical images
I00006097 3 Number of virtual images
I00006097 4 OS type
I00006097 5 Websphere version (if in environment)
I00006097 6 Apache version (if in environment)
I00006097 7 Oracle DB version (if in environment)
I00006097 8 SQL version (if in environment)
I00006097 9 SAP version (if in environment)
I00006097 10 MS Dynamics version (if in environment)
I00006097 1 Geographic location
I00006097 2 Number of physical images
I00006097 3 Number of virtual images
I00006097 4 OS type
I00006097 5 Websphere version (if in environment)
I00006097 6 Apache version (if in environment)
I00006097 7 Oracle DB version (if in environment)
I00006097 8 SQL version (if in environment)
I00006097 9 SAP version (if in environment)
I00006097 10 MS Dynamics version (if in environment)
I00006097 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006097 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006097 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006097 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006097 5 Did an ES Client or Practice Principal help sell this engagement
I00006097 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006097 7 Client executive sponsor title -
I00006097 8 Will we produce a formal written client deliverable?
I00006097 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006097 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006098 1 Geographic location
I00006098 2 Number of 3rd party suppliers
I00006098 3 Configuration Item (CI) Types
I00006098 4 Configuration Item (CI) Types - Other:
I00006098 5 Configuration Item (CI) Quantities
I00006098 6 Current # of defined Vital Business Functions (VBFs)
I00006098 7 Current # of defined SLA’s
I00006098 8 Current ESM customer
I00006098 9 What industry compliance, security levels, our client mandated restrictions are needed
I00006098 10
I00006098 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006098 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006098 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006098 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006098 5 Did an ES Client or Practice Principal help sell this engagement
I00006098 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006098 7 Client executive sponsor title -
I00006098 8 Will we produce a formal written client deliverable?
I00006098 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006098 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006098 1 Number of Widows 2012 virtual/physical images
I00006098 2 Number of Linux virtual/physical images
I00006098 3 Number of Redhat virtual/physical images
I00006098 4 SAP version (if in environment)
I00006098 5 MS Dynamics version (if in environment)
I00006098 6 Sharepoint version (if in environment)
I00006098 7 Custom Applications in environment
I00006098 8 Websphere version (if in environment)
I00006098 9 JBOSS version (if in environment)
I00006098 10 Apache version (if in environment)
I00006101 1 Application types in scope
I00006101 2 Total number of applications in scope
I00006101 3 Percent of Total App Portfolio in scope
I00006101 4 Is customer global
I00006101 5 T&T Duration – Transition program (Unit: Weeks)
I00006101 6 T&T Duration – Transformation program (Unit: Months)
I00006101 7 AMS operating model included
I00006101 8 Service levels type included
I00006101 9 Application technologies in scope
I00006101 10 AMS standard tools and solution components
I00006102 1 Application types in scope
I00006102 2 Total number of applications in scope
I00006102 3 Percent of Total App Portfolio in scope
I00006102 4 Is customer global
I00006102 5 T&T Duration – Transition program (Unit: Weeks)
I00006102 6 T&T Duration – Transformation program (Unit: Months)
I00006102 7 AMS operating model included
I00006102 8 Service levels type included
I00006102 9 Application technologies in scope
I00006102 10 AMS standard tools and solution components
I00006102 1 What is the size of client’s application portfolio?
I00006102 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00006102 3 What are the client’s soon-to-be sunset technologies?
I00006102 4 Client's soon-to-be sunset technologies - Other:
I00006102 5 Application hosting location(s) with percentage allocation (should total 100%)
I00006102 6 Is the legacy application a core application?
I00006102 7 What are the applications/middleware/data bases that are in the environment?
I00006102 8 Application/Middleware/Databases - Other:
I00006102 9 What is the business focus area for the application being retired?
I00006102 10 What cost reduction is the client expecting?
I00006102 1 What is the size of client’s application portfolio?
I00006102 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00006102 3 What are the client’s soon-to-be sunset technologies?
I00006102 4 Client's soon-to-be sunset technologies - Other:
I00006102 5 Application hosting location(s) with percentage allocation (should total 100%)
I00006102 6 Is the legacy application a core application?
I00006102 7 What are the applications/middleware/data bases that are in the environment?
I00006102 8 Application/Middleware/Databases - Other:
I00006102 9 What is the business focus area for the application being retired?
I00006102 10 What cost reduction is the client expecting?
I00006103 1 Processes in scope
I00006103 2 Processes in scope - Other:
I00006103 3 Client geographies serviced
I00006103 4 Service delivery locations
I00006103 5 Service delivery locations - Other:
I00006103 6 Enabling technologies implemented
I00006103 7 Enabling technologies implemented - Other:
I00006103 8 Client Finance systems utilized
I00006103 9 Client Finance systems utilized - Other:
I00006103 10 Key volume metrics
I00006103 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006103 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006103 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006103 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006103 5 Did an ES Client or Practice Principal help sell this engagement
I00006103 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006103 7 Client executive sponsor title -
I00006103 8 Will we produce a formal written client deliverable?
I00006103 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006103 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006104 1 Geographic location
I00006104 2 Number of physical images
I00006104 3 Number of virtual images
I00006104 4 OS type
I00006104 5 Websphere version (if in environment)
I00006104 6 Apache version (if in environment)
I00006104 7 Oracle DB version (if in environment)
I00006104 8 SQL version (if in environment)
I00006104 9 SAP version (if in environment)
I00006104 10 MS Dynamics version (if in environment)
I00006104 1 Geographic location
I00006104 2 Number of physical images
I00006104 3 Number of virtual images
I00006104 4 OS type
I00006104 5 Websphere version (if in environment)
I00006104 6 Apache version (if in environment)
I00006104 7 Oracle DB version (if in environment)
I00006104 8 SQL version (if in environment)
I00006104 9 SAP version (if in environment)
I00006104 10 MS Dynamics version (if in environment)
I00006104 1 Geographic location
I00006104 2 Number of physical images
I00006104 3 Number of virtual images
I00006104 4 OS type
I00006104 5 Websphere version (if in environment)
I00006104 6 Apache version (if in environment)
I00006104 7 Oracle DB version (if in environment)
I00006104 8 SQL version (if in environment)
I00006104 9 SAP version (if in environment)
I00006104 10 MS Dynamics version (if in environment)
I00006104 1 Geographic location
I00006104 2 Number of physical images
I00006104 3 Number of virtual images
I00006104 4 OS type
I00006104 5 Websphere version (if in environment)
I00006104 6 Apache version (if in environment)
I00006104 7 Oracle DB version (if in environment)
I00006104 8 SQL version (if in environment)
I00006104 9 SAP version (if in environment)
I00006104 10 MS Dynamics version (if in environment)
I00006104 1 Geographic location
I00006104 2 Number of 3rd party suppliers
I00006104 3 Configuration Item (CI) Types
I00006104 4 Configuration Item (CI) Types - Other:
I00006104 5 Configuration Item (CI) Quantities
I00006104 6 Current # of defined Vital Business Functions (VBFs)
I00006104 7 Current # of defined SLA’s
I00006104 8 Current ESM customer
I00006104 9 What industry compliance, security levels, our client mandated restrictions are needed
I00006104 10
I00006106 1 Processes in scope
I00006106 2 Processes in scope - Other:
I00006106 3 Client geographies serviced
I00006106 4 Service delivery locations
I00006106 5 Service delivery locations - Other:
I00006106 6 Enabling technologies implemented
I00006106 7 Enabling technologies implemented - Other:
I00006106 8 Client Finance systems utilized
I00006106 9 Client Finance systems utilized - Other:
I00006106 10 Key volume metrics
I00006106 1 Device type(s) to be supported
I00006106 2 Service Desk Support levels requested
I00006106 3 Service Desk Support level - Other:
I00006106 4 Onshore service desk required
I00006106 5 Service management tool set deployed
I00006106 6 Service management tool set - Other:
I00006106 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006106 8 Client primary business driver for outsourcing
I00006106 9 Client primary business driver for outsourcing - Other:
I00006106 10 Self Service requirement
I00006108 1 Application types in scope
I00006108 2 Total number of applications in scope
I00006108 3 Percent of Total App Portfolio in scope
I00006108 4 Is customer global
I00006108 5 T&T Duration – Transition program (Unit: Weeks)
I00006108 6 T&T Duration – Transformation program (Unit: Months)
I00006108 7 AMS operating model included
I00006108 8 Service levels type included
I00006108 9 Application technologies in scope
I00006108 10 AMS standard tools and solution components
I00006108 1 Application types in scope
I00006108 2 Total number of applications in scope
I00006108 3 Percent of Total App Portfolio in scope
I00006108 4 Is customer global
I00006108 5 T&T Duration – Transition program (Unit: Weeks)
I00006108 6 T&T Duration – Transformation program (Unit: Months)
I00006108 7 AMS operating model included
I00006108 8 Service levels type included
I00006108 9 Application technologies in scope
I00006108 10 AMS standard tools and solution components
I00006108 1 Number of Widows 2012 virtual/physical images
I00006108 2 Number of Linux virtual/physical images
I00006108 3 Number of Redhat virtual/physical images
I00006108 4 SAP version (if in environment)
I00006108 5 MS Dynamics version (if in environment)
I00006108 6 Sharepoint version (if in environment)
I00006108 7 Custom Applications in environment
I00006108 8 Websphere version (if in environment)
I00006108 9 JBOSS version (if in environment)
I00006108 10 Apache version (if in environment)
I00006109 1 Deal scope for Site Support
I00006109 2 Device type(s) to be supported
I00006109 3 Site Support levels requested
I00006109 4 Site Support levels requested - Other:
I00006109 5 Single site location or multiple
I00006109 6 Locations requiring Site Support
I00006109 7 Service management tool set deployed
I00006109 8 Client primary business driver for outsourcing
I00006109 9 Delivery mode
I00006109 10
I00006109 1 Percentage of users on Presentation Virtualization - Application
I00006109 2 Percentage of users on Presentation Virtualization - Desktop
I00006109 3 Percentage of users on Non Persistent Virtualized Desktop
I00006109 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00006109 5 Percentage of users on Persistent Virtualized Desktop
I00006109 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00006109 7 Percentage of users located in branch office locations, must total 100%
I00006109 8 # Desktops
I00006109 9 # Laptops
I00006109 10 # Thin Client- Managed
I00006109 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006109 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006109 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006109 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006109 5 Did an ES Client or Practice Principal help sell this engagement
I00006109 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006109 7 Client executive sponsor title -
I00006109 8 Will we produce a formal written client deliverable?
I00006109 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006109 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006109 1 Number of Widows 2012 virtual/physical images
I00006109 2 Number of Linux virtual/physical images
I00006109 3 Number of Redhat virtual/physical images
I00006109 4 SAP version (if in environment)
I00006109 5 MS Dynamics version (if in environment)
I00006109 6 Sharepoint version (if in environment)
I00006109 7 Custom Applications in environment
I00006109 8 Websphere version (if in environment)
I00006109 9 JBOSS version (if in environment)
I00006109 10 Apache version (if in environment)
I00006109 1 Application types in scope
I00006109 2 Total number of applications in scope
I00006109 3 Percent of Total App Portfolio in scope
I00006109 4 Is customer global
I00006109 5 T&T Duration – Transition program (Unit: Weeks)
I00006109 6 T&T Duration – Transformation program (Unit: Months)
I00006109 7 AMS operating model included
I00006109 8 Service levels type included
I00006109 9 Application technologies in scope
I00006109 10 AMS standard tools and solution components
I00006114 1 What Advisory and/or Pilot Services were sold
I00006114 2 For selected services what was the duration (Unit - Weeks)?
I00006114 3 What CCM applications were sold apart from Exstream?
I00006114 4 What additional applications were sold?
I00006114 5 Additional applications sold - Other:
I00006114 6 What delivery channels did the client require?
I00006114 7 Geographic delivery location?
I00006114 8 Delivery model including geographic locations?
I00006114 9 Number of images/pages impressions per month?
I00006114 10 Number of client users accessing/using system?
I00006114 1 Application types in scope
I00006114 2 Total number of applications in scope
I00006114 3 Percent of Total App Portfolio in scope
I00006114 4 Is customer global
I00006114 5 T&T Duration – Transition program (Unit: Weeks)
I00006114 6 T&T Duration – Transformation program (Unit: Months)
I00006114 7 AMS operating model included
I00006114 8 Service levels type included
I00006114 9 Application technologies in scope
I00006114 10 AMS standard tools and solution components
I00006114 1 Recovery Time Objective (Unit hours)
I00006114 2 Recovery Point Objective (Unit hours)
I00006114 3 Number of virtual/physical image: Windows 2014
I00006114 4 Number of virtual/physical images: Linux
I00006114 5 Number of virtual/physical images: Redhat
I00006114 6 Number of virtual/physical images: AIX
I00006114 7 Number of virtual/physical images: Solaris
I00006114 8 Number of virtual/physical images: -UX
I00006114 9 Amount of Protected Storage (Unit TB)
I00006114 10 What industry compliance, security levels, regulatory were needed?
I00006114 1 Geographic location
I00006114 2 Number of Windows 2012 virtual/physical images
I00006114 3 Number of Linux virtual/physical images
I00006114 4 Number of Redhat virtual/physical images
I00006114 5 Applications that are in the environment and current versions
I00006114 6 ISV/SaaS Applications that are in the environment and current versions
I00006114 7 Middleware/data bases that are in the environment and current versions
I00006114 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006114 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006114 10 What types of Network Services were required
I00006115 1 Geographic location
I00006115 2 Number of physical images
I00006115 3 Number of virtual images
I00006115 4 OS type
I00006115 5 Websphere version (if in environment)
I00006115 6 Apache version (if in environment)
I00006115 7 Oracle DB version (if in environment)
I00006115 8 SQL version (if in environment)
I00006115 9 SAP version (if in environment)
I00006115 10 MS Dynamics version (if in environment)
I00006115 1 CEM Contact Number of seats
I00006115 2 CEM Contact Number of annual transactions
I00006115 3 CEM Contact Number of countries
I00006115 4 CEM Contact Number of languages required
I00006115 5 Onshore required ?
I00006115 6 Near shore required?
I00006115 7 Off-shore required?
I00006115 8 Are analytics required?
I00006115 9 Are cloud (customer agents) required?
I00006115 10 Is a hybrid model ( + customer agents) required?
I00006115 1 Nature of the Engagement
I00006115 2 Nature of Engagement - Other:
I00006115 3 Execution Methodology
I00006115 4 Execution Methodology - Other:
I00006115 5 Contract Type
I00006115 6 Hosting partner for in scope apps
I00006115 7 Hosting partner for in scope apps - Other:
I00006115 8 Main competitor
I00006115 9 Is engagement global or local
I00006115 10 Application technologies used - Other:
I00006115 1 CEM Contact Number of seats
I00006115 2 CEM Contact Number of annual transactions
I00006115 3 CEM Contact Number of countries
I00006115 4 CEM Contact Number of languages required
I00006115 5 Onshore required ?
I00006115 6 Near shore required?
I00006115 7 Off-shore required?
I00006115 8 Are analytics required?
I00006115 9 Are cloud (customer agents) required?
I00006115 10 Is a hybrid model ( + customer agents) required?
I00006115 1 Application types in scope
I00006115 2 Total number of applications in scope
I00006115 3 Percent of Total App Portfolio in scope
I00006115 4 Is customer global
I00006115 5 T&T Duration – Transition program (Unit: Weeks)
I00006115 6 T&T Duration – Transformation program (Unit: Months)
I00006115 7 AMS operating model included
I00006115 8 Service levels type included
I00006115 9 Application technologies in scope
I00006115 10 AMS standard tools and solution components
I00006115 1 Device type(s) to be supported
I00006115 2 Service Desk Support levels requested
I00006115 3 Service Desk Support level - Other:
I00006115 4 Onshore service desk required
I00006115 5 Service management tool set deployed
I00006115 6 Service management tool set - Other:
I00006115 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006115 8 Client primary business driver for outsourcing
I00006115 9 Client primary business driver for outsourcing - Other:
I00006115 10 Self Service requirement
I00006115 1 Recovery Time Objective (Unit hours)
I00006115 2 Recovery Point Objective (Unit hours)
I00006115 3 Number of virtual/physical image: Windows 2015
I00006115 4 Number of virtual/physical images: Linux
I00006115 5 Number of virtual/physical images: Redhat
I00006115 6 Number of virtual/physical images: AIX
I00006115 7 Number of virtual/physical images: Solaris
I00006115 8 Number of virtual/physical images: -UX
I00006115 9 Amount of Protected Storage (Unit TB)
I00006115 10 What industry compliance, security levels, regulatory were needed?
I00006116 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006116 2 Tool(s) Availability
I00006116 3 Breakdown of testing types
I00006116 4 Phases of testing included in contract
I00006116 5 Total number of customer use cases/test cases (enter 5 digits)
I00006116 6 % of use cases/test cases automated
I00006116 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006116 8 Industry compliance, standards, security delivery models needs of the customer
I00006116 9 Is testing bundled with Apps services?
I00006116 10
I00006116 1 Geographic location
I00006116 2 Number of physical images
I00006116 3 Number of virtual images
I00006116 4 OS type
I00006116 5 Websphere version (if in environment)
I00006116 6 Apache version (if in environment)
I00006116 7 Oracle DB version (if in environment)
I00006116 8 SQL version (if in environment)
I00006116 9 SAP version (if in environment)
I00006116 10 MS Dynamics version (if in environment)
I00006116 1 Application types in scope
I00006116 2 Total number of applications in scope
I00006116 3 Percent of Total App Portfolio in scope
I00006116 4 Is customer global
I00006116 5 T&T Duration – Transition program (Unit: Weeks)
I00006116 6 T&T Duration – Transformation program (Unit: Months)
I00006116 7 AMS operating model included
I00006116 8 Service levels type included
I00006116 9 Application technologies in scope
I00006116 10 AMS standard tools and solution components
I00006116 1 Application types in scope
I00006116 2 Total number of applications in scope
I00006116 3 Percent of Total App Portfolio in scope
I00006116 4 Is customer global
I00006116 5 T&T Duration – Transition program (Unit: Weeks)
I00006116 6 T&T Duration – Transformation program (Unit: Months)
I00006116 7 AMS operating model included
I00006116 8 Service levels type included
I00006116 9 Application technologies in scope
I00006116 10 AMS standard tools and solution components
I00006117 1 Geographic location
I00006117 2 Number of physical images
I00006117 3 Number of virtual images
I00006117 4 OS type
I00006117 5 Websphere version (if in environment)
I00006117 6 Apache version (if in environment)
I00006117 7 Oracle DB version (if in environment)
I00006117 8 SQL version (if in environment)
I00006117 9 SAP version (if in environment)
I00006117 10 MS Dynamics version (if in environment)
I00006118 1 Geographic location
I00006118 2 Number of physical images
I00006118 3 Number of virtual images
I00006118 4 OS type
I00006118 5 Websphere version (if in environment)
I00006118 6 Apache version (if in environment)
I00006118 7 Oracle DB version (if in environment)
I00006118 8 SQL version (if in environment)
I00006118 9 SAP version (if in environment)
I00006118 10 MS Dynamics version (if in environment)
I00006118 1 Geographic location
I00006118 2 Number of physical images
I00006118 3 Number of virtual images
I00006118 4 OS type
I00006118 5 Websphere version (if in environment)
I00006118 6 Apache version (if in environment)
I00006118 7 Oracle DB version (if in environment)
I00006118 8 SQL version (if in environment)
I00006118 9 SAP version (if in environment)
I00006118 10 MS Dynamics version (if in environment)
I00006118 1 Total device number Win 7 devices
I00006118 2 Total device number Win 8.1 devices
I00006118 3 Total applications in scope
I00006118 4 Number of end user sites
I00006118 5 In how many countries
I00006118 6 Hardware vendors
I00006118 7 Hardware vendors in scope - other:
I00006118 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00006118 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00006118 10 Type(s) of custom engineering required:
I00006118 1 Recovery Time Objective (Unit hours)
I00006118 2 Recovery Point Objective (Unit hours)
I00006118 3 Number of virtual/physical image: Windows 2016
I00006118 4 Number of virtual/physical images: Linux
I00006118 5 Number of virtual/physical images: Redhat
I00006118 6 Number of virtual/physical images: AIX
I00006118 7 Number of virtual/physical images: Solaris
I00006118 8 Number of virtual/physical images: -UX
I00006118 9 Amount of Protected Storage (Unit TB)
I00006118 10 What industry compliance, security levels, regulatory were needed?
I00006118 1 Geographic location
I00006118 2 Number of physical images
I00006118 3 Number of virtual images
I00006118 4 OS type
I00006118 5 Websphere version (if in environment)
I00006118 6 Apache version (if in environment)
I00006118 7 Oracle DB version (if in environment)
I00006118 8 SQL version (if in environment)
I00006118 9 SAP version (if in environment)
I00006118 10 MS Dynamics version (if in environment)
I00006118 1 Geographic location
I00006118 2 Number of physical images
I00006118 3 Number of virtual images
I00006118 4 OS type
I00006118 5 Websphere version (if in environment)
I00006118 6 Apache version (if in environment)
I00006118 7 Oracle DB version (if in environment)
I00006118 8 SQL version (if in environment)
I00006118 9 SAP version (if in environment)
I00006118 10 MS Dynamics version (if in environment)
I00006119 1 Geographic location
I00006119 2 Number of physical images
I00006119 3 Number of virtual images
I00006119 4 OS type
I00006119 5 Websphere version (if in environment)
I00006119 6 Apache version (if in environment)
I00006119 7 Oracle DB version (if in environment)
I00006119 8 SQL version (if in environment)
I00006119 9 SAP version (if in environment)
I00006119 10 MS Dynamics version (if in environment)
I00006119 1 Nature of the Engagement
I00006119 2 Nature of Engagement - Other:
I00006119 3 Execution Methodology
I00006119 4 Execution Methodology - Other:
I00006119 5 Contract Type
I00006119 6 Hosting partner for in scope apps
I00006119 7 Hosting partner for in scope apps - Other:
I00006119 8 Main competitor
I00006119 9 Is engagement global or local
I00006119 10 Application technologies used - Other:
I00006119 1 Nature of the Engagement
I00006119 2 Nature of Engagement - Other:
I00006119 3 Execution Methodology
I00006119 4 Execution Methodology - Other:
I00006119 5 Contract Type
I00006119 6 Hosting partner for in scope apps
I00006119 7 Hosting partner for in scope apps - Other:
I00006119 8 Main competitor
I00006119 9 Is engagement global or local
I00006119 10 Application technologies used - Other:
I00006120 1 Nature of the Engagement
I00006120 2 Nature of Engagement - Other:
I00006120 3 Execution Methodology
I00006120 4 Execution Methodology - Other:
I00006120 5 Contract Type
I00006120 6 Hosting partner for in scope apps
I00006120 7 Hosting partner for in scope apps - Other:
I00006120 8 Main competitor
I00006120 9 Is engagement global or local
I00006120 10 Application technologies used - Other:
I00006120 1 Geographic location
I00006120 2 Number of 3rd party suppliers
I00006120 3 Configuration Item (CI) Types
I00006120 4 Configuration Item (CI) Types - Other:
I00006120 5 Configuration Item (CI) Quantities
I00006120 6 Current # of defined Vital Business Functions (VBFs)
I00006120 7 Current # of defined SLA’s
I00006120 8 Current ESM customer
I00006120 9 What industry compliance, security levels, our client mandated restrictions are needed
I00006120 10
I00006120 1 Application types in scope
I00006120 2 Total number of applications in scope
I00006120 3 Percent of Total App Portfolio in scope
I00006120 4 Is customer global
I00006120 5 T&T Duration – Transition program (Unit: Weeks)
I00006120 6 T&T Duration – Transformation program (Unit: Months)
I00006120 7 AMS operating model included
I00006120 8 Service levels type included
I00006120 9 Application technologies in scope
I00006120 10 AMS standard tools and solution components
I00006121 1 Application types in scope
I00006121 2 Total number of applications in scope
I00006121 3 Percent of Total App Portfolio in scope
I00006121 4 Is customer global
I00006121 5 T&T Duration – Transition program (Unit: Weeks)
I00006121 6 T&T Duration – Transformation program (Unit: Months)
I00006121 7 AMS operating model included
I00006121 8 Service levels type included
I00006121 9 Application technologies in scope
I00006121 10 AMS standard tools and solution components
I00006121 1 Geographic location
I00006121 2 Number of physical images
I00006121 3 Number of virtual images
I00006121 4 OS type
I00006121 5 Websphere version (if in environment)
I00006121 6 Apache version (if in environment)
I00006121 7 Oracle DB version (if in environment)
I00006121 8 SQL version (if in environment)
I00006121 9 SAP version (if in environment)
I00006121 10 MS Dynamics version (if in environment)
I00006121 1 Nature of the Engagement
I00006121 2 Nature of Engagement - Other:
I00006121 3 Execution Methodology
I00006121 4 Execution Methodology - Other:
I00006121 5 Contract Type
I00006121 6 Hosting partner for in scope apps
I00006121 7 Hosting partner for in scope apps - Other:
I00006121 8 Main competitor
I00006121 9 Is engagement global or local
I00006121 10 Application technologies used - Other:
I00006121 1 Application types in scope
I00006121 2 Total number of applications in scope
I00006121 3 Percent of Total App Portfolio in scope
I00006121 4 Is customer global
I00006121 5 T&T Duration – Transition program (Unit: Weeks)
I00006121 6 T&T Duration – Transformation program (Unit: Months)
I00006121 7 AMS operating model included
I00006121 8 Service levels type included
I00006121 9 Application technologies in scope
I00006121 10 AMS standard tools and solution components
I00006121 1 Geographic location
I00006121 2 Number of physical images
I00006121 3 Number of virtual images
I00006121 4 OS type
I00006121 5 Websphere version (if in environment)
I00006121 6 Apache version (if in environment)
I00006121 7 Oracle DB version (if in environment)
I00006121 8 SQL version (if in environment)
I00006121 9 SAP version (if in environment)
I00006121 10 MS Dynamics version (if in environment)
I00006122 1 Application types in scope
I00006122 2 Total number of applications in scope
I00006122 3 Percent of Total App Portfolio in scope
I00006122 4 Is customer global
I00006122 5 T&T Duration – Transition program (Unit: Weeks)
I00006122 6 T&T Duration – Transformation program (Unit: Months)
I00006122 7 AMS operating model included
I00006122 8 Service levels type included
I00006122 9 Application technologies in scope
I00006122 10 AMS standard tools and solution components
I00006122 1 Nature of the Engagement
I00006122 2 Nature of Engagement - Other:
I00006122 3 Execution Methodology
I00006122 4 Execution Methodology - Other:
I00006122 5 Contract Type
I00006122 6 Hosting partner for in scope apps
I00006122 7 Hosting partner for in scope apps - Other:
I00006122 8 Main competitor
I00006122 9 Is engagement global or local
I00006122 10 Application technologies used - Other:
I00006122 1 Nature of the Engagement
I00006122 2 Nature of Engagement - Other:
I00006122 3 Execution Methodology
I00006122 4 Execution Methodology - Other:
I00006122 5 Contract Type
I00006122 6 Hosting partner for in scope apps
I00006122 7 Hosting partner for in scope apps - Other:
I00006122 8 Main competitor
I00006122 9 Is engagement global or local
I00006122 10 Application technologies used - Other:
I00006122 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006122 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006122 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006122 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006122 5 Did an ES Client or Practice Principal help sell this engagement
I00006122 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006122 7 Client executive sponsor title -
I00006122 8 Will we produce a formal written client deliverable?
I00006122 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006122 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006123 1 Recovery Time Objective (Unit hours)
I00006123 2 Recovery Point Objective (Unit hours)
I00006123 3 Number of virtual/physical image: Windows 2017
I00006123 4 Number of virtual/physical images: Linux
I00006123 5 Number of virtual/physical images: Redhat
I00006123 6 Number of virtual/physical images: AIX
I00006123 7 Number of virtual/physical images: Solaris
I00006123 8 Number of virtual/physical images: -UX
I00006123 9 Amount of Protected Storage (Unit TB)
I00006123 10 What industry compliance, security levels, regulatory were needed?
I00006127 1 Nature of the Engagement
I00006127 2 Nature of Engagement - Other:
I00006127 3 Execution Methodology
I00006127 4 Execution Methodology - Other:
I00006127 5 Contract Type
I00006127 6 Hosting partner for in scope apps
I00006127 7 Hosting partner for in scope apps - Other:
I00006127 8 Main competitor
I00006127 9 Is engagement global or local
I00006127 10 Application technologies used - Other:
I00006127 1 Nature of the Engagement
I00006127 2 Nature of Engagement - Other:
I00006127 3 Execution Methodology
I00006127 4 Execution Methodology - Other:
I00006127 5 Contract Type
I00006127 6 Hosting partner for in scope apps
I00006127 7 Hosting partner for in scope apps - Other:
I00006127 8 Main competitor
I00006127 9 Is engagement global or local
I00006127 10 Application technologies used - Other:
I00006128 1 Geographic location
I00006128 2 Number of physical images
I00006128 3 Number of virtual images
I00006128 4 OS type
I00006128 5 Websphere version (if in environment)
I00006128 6 Apache version (if in environment)
I00006128 7 Oracle DB version (if in environment)
I00006128 8 SQL version (if in environment)
I00006128 9 SAP version (if in environment)
I00006128 10 MS Dynamics version (if in environment)
I00006130 1 Location Delivered From
I00006130 2 Deployment model
I00006130 3 Number of domains protected
I00006130 4 Volume of traffic protected (Unit Mbps)
I00006130 5 What was the primary business driver?
I00006130 6 Primary business driver - Other:
I00006130 7
I00006130 8
I00006130 9
I00006130 10
I00006130 1 Geographic location
I00006130 2 Number of physical images
I00006130 3 Number of virtual images
I00006130 4 OS type
I00006130 5 Websphere version (if in environment)
I00006130 6 Apache version (if in environment)
I00006130 7 Oracle DB version (if in environment)
I00006130 8 SQL version (if in environment)
I00006130 9 SAP version (if in environment)
I00006130 10 MS Dynamics version (if in environment)
I00006130 1 Application types in scope
I00006130 2 Total number of applications in scope
I00006130 3 Percent of Total App Portfolio in scope
I00006130 4 Is customer global
I00006130 5 T&T Duration – Transition program (Unit: Weeks)
I00006130 6 T&T Duration – Transformation program (Unit: Months)
I00006130 7 AMS operating model included
I00006130 8 Service levels type included
I00006130 9 Application technologies in scope
I00006130 10 AMS standard tools and solution components
I00006130 1 Application types in scope
I00006130 2 Total number of applications in scope
I00006130 3 Percent of Total App Portfolio in scope
I00006130 4 Is customer global
I00006130 5 T&T Duration – Transition program (Unit: Weeks)
I00006130 6 T&T Duration – Transformation program (Unit: Months)
I00006130 7 AMS operating model included
I00006130 8 Service levels type included
I00006130 9 Application technologies in scope
I00006130 10 AMS standard tools and solution components
I00006130 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006130 2 Tool(s) Availability
I00006130 3 Breakdown of testing types
I00006130 4 Phases of testing included in contract
I00006130 5 Total number of customer use cases/test cases (enter 5 digits)
I00006130 6 % of use cases/test cases automated
I00006130 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006130 8 Industry compliance, standards, security delivery models needs of the customer
I00006130 9 Is testing bundled with Apps services?
I00006130 10
I00006131 1 Geographic location
I00006131 2 Number of physical images
I00006131 3 Number of virtual images
I00006131 4 OS type
I00006131 5 Websphere version (if in environment)
I00006131 6 Apache version (if in environment)
I00006131 7 Oracle DB version (if in environment)
I00006131 8 SQL version (if in environment)
I00006131 9 SAP version (if in environment)
I00006131 10 MS Dynamics version (if in environment)
I00006132 1 Device type(s) to be supported
I00006132 2 Service Desk Support levels requested
I00006132 3 Service Desk Support level - Other:
I00006132 4 Onshore service desk required
I00006132 5 Service management tool set deployed
I00006132 6 Service management tool set - Other:
I00006132 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006132 8 Client primary business driver for outsourcing
I00006132 9 Client primary business driver for outsourcing - Other:
I00006132 10 Self Service requirement
I00006132 1 Geographic location
I00006132 2 Number of physical images
I00006132 3 Number of virtual images
I00006132 4 OS type
I00006132 5 Websphere version (if in environment)
I00006132 6 Apache version (if in environment)
I00006132 7 Oracle DB version (if in environment)
I00006132 8 SQL version (if in environment)
I00006132 9 SAP version (if in environment)
I00006132 10 MS Dynamics version (if in environment)
I00006132 1 Geographic location
I00006132 2 Number of physical images
I00006132 3 Number of virtual images
I00006132 4 OS type
I00006132 5 Websphere version (if in environment)
I00006132 6 Apache version (if in environment)
I00006132 7 Oracle DB version (if in environment)
I00006132 8 SQL version (if in environment)
I00006132 9 SAP version (if in environment)
I00006132 10 MS Dynamics version (if in environment)
I00006133 1 Geographic location
I00006133 2 Number of 3rd party suppliers
I00006133 3 Configuration Item (CI) Types
I00006133 4 Configuration Item (CI) Types - Other:
I00006133 5 Configuration Item (CI) Quantities
I00006133 6 Current # of defined Vital Business Functions (VBFs)
I00006133 7 Current # of defined SLA’s
I00006133 8 Current ESM customer
I00006133 9 What industry compliance, security levels, our client mandated restrictions are needed
I00006133 10
I00006133 1 Recovery Time Objective (Unit hours)
I00006133 2 Recovery Point Objective (Unit hours)
I00006133 3 Number of virtual/physical image: Windows 2018
I00006133 4 Number of virtual/physical images: Linux
I00006133 5 Number of virtual/physical images: Redhat
I00006133 6 Number of virtual/physical images: AIX
I00006133 7 Number of virtual/physical images: Solaris
I00006133 8 Number of virtual/physical images: -UX
I00006133 9 Amount of Protected Storage (Unit TB)
I00006133 10 What industry compliance, security levels, regulatory were needed?
I00006134 1 Customer Type
I00006134 2 Type of security control(s) deployed
I00006134 3 Infrastructure/Project Type
I00006134 4 Services provided
I00006134 5 Vendor technology used
I00006134 6 Number of consult/PM days delivered
I00006134 7
I00006134 8
I00006134 9
I00006134 10
I00006134 1 Percentage of users on Presentation Virtualization - Application
I00006134 2 Percentage of users on Presentation Virtualization - Desktop
I00006134 3 Percentage of users on Non Persistent Virtualized Desktop
I00006134 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00006134 5 Percentage of users on Persistent Virtualized Desktop
I00006134 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00006134 7 Percentage of users located in branch office locations, must total 100%
I00006134 8 # Desktops
I00006134 9 # Laptops
I00006134 10 # Thin Client- Managed
I00006135 1 What is the size of client’s application portfolio?
I00006135 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00006135 3 What are the client’s soon-to-be sunset technologies?
I00006135 4 Client's soon-to-be sunset technologies - Other:
I00006135 5 Application hosting location(s) with percentage allocation (should total 100%)
I00006135 6 Is the legacy application a core application?
I00006135 7 What are the applications/middleware/data bases that are in the environment?
I00006135 8 Application/Middleware/Databases - Other:
I00006135 9 What is the business focus area for the application being retired?
I00006135 10 What cost reduction is the client expecting?
I00006135 1 SLMS Services contracted
I00006135 2 Number of countries that require support and/or invoicing :
I00006135 3 List of software publishers in scope
I00006135 4 Software publishers in scope - Other:
I00006135 5 # of seats in Microsoft Enterprise Agreement
I00006135 6 Key driver for client decision
I00006135 7 Total $ annual software spend ($M)
I00006135 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00006135 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00006135 10 Asset inventory tooling used by customer
I00006135 1 Technology option
I00006135 2 Technology Option - Other:
I00006135 3 List packages sold (ECS-Mobility only)
I00006135 4 Total # mobile users in client population:
I00006135 5 # mobile users under management by
I00006135 6 % users located by region
I00006135 7 OS used
I00006135 8 Device type
I00006135 9 Client allows BYOD
I00006135 10 Hosting Environment/location
I00006135 1 SLMS Services contracted
I00006135 2 Number of countries that require support and/or invoicing :
I00006135 3 List of software publishers in scope
I00006135 4 Software publishers in scope - Other:
I00006135 5 # of seats in Microsoft Enterprise Agreement
I00006135 6 Key driver for client decision
I00006135 7 Total $ annual software spend ($M)
I00006135 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00006135 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00006135 10 Asset inventory tooling used by customer
I00006135 1 Deal scope for Site Support
I00006135 2 Device type(s) to be supported
I00006135 3 Site Support levels requested
I00006135 4 Site Support levels requested - Other:
I00006135 5 Single site location or multiple
I00006135 6 Locations requiring Site Support
I00006135 7 Service management tool set deployed
I00006135 8 Client primary business driver for outsourcing
I00006135 9 Delivery mode
I00006135 10
I00006135 1 Geographic location
I00006135 2 Number of physical images
I00006135 3 Number of virtual images
I00006135 4 OS type
I00006135 5 Websphere version (if in environment)
I00006135 6 Apache version (if in environment)
I00006135 7 Oracle DB version (if in environment)
I00006135 8 SQL version (if in environment)
I00006135 9 SAP version (if in environment)
I00006135 10 MS Dynamics version (if in environment)
I00006135 1 Application types in scope
I00006135 2 Total number of applications in scope
I00006135 3 Percent of Total App Portfolio in scope
I00006135 4 Is customer global
I00006135 5 T&T Duration – Transition program (Unit: Weeks)
I00006135 6 T&T Duration – Transformation program (Unit: Months)
I00006135 7 AMS operating model included
I00006135 8 Service levels type included
I00006135 9 Application technologies in scope
I00006135 10 AMS standard tools and solution components
I00006136 1 Key Business Objective
I00006136 2 Analytics algorithms
I00006136 3 Visualization tools
I00006136 4 Data types collected
I00006136 5 Analytics Tools
I00006136 6 Analytics Tools - Other:
I00006136 7 Analytics Platforms
I00006136 8 Engagement models
I00006136 9
I00006136 10
I00006136 1 Geographic location
I00006136 2 Number of physical images
I00006136 3 Number of virtual images
I00006136 4 OS type
I00006136 5 Websphere version (if in environment)
I00006136 6 Apache version (if in environment)
I00006136 7 Oracle DB version (if in environment)
I00006136 8 SQL version (if in environment)
I00006136 9 SAP version (if in environment)
I00006136 10 MS Dynamics version (if in environment)
I00006137 1 Number of Widows 2012 virtual/physical images
I00006137 2 Number of Linux virtual/physical images
I00006137 3 Number of Redhat virtual/physical images
I00006137 4 SAP version (if in environment)
I00006137 5 MS Dynamics version (if in environment)
I00006137 6 Sharepoint version (if in environment)
I00006137 7 Custom Applications in environment
I00006137 8 Websphere version (if in environment)
I00006137 9 JBOSS version (if in environment)
I00006137 10 Apache version (if in environment)
I00006137 1 Geographic location
I00006137 2 Number of physical images
I00006137 3 Number of virtual images
I00006137 4 OS type
I00006137 5 Websphere version (if in environment)
I00006137 6 Apache version (if in environment)
I00006137 7 Oracle DB version (if in environment)
I00006137 8 SQL version (if in environment)
I00006137 9 SAP version (if in environment)
I00006137 10 MS Dynamics version (if in environment)
I00006137 1 Application types in scope
I00006137 2 Total number of applications in scope
I00006137 3 Percent of Total App Portfolio in scope
I00006137 4 Is customer global
I00006137 5 T&T Duration – Transition program (Unit: Weeks)
I00006137 6 T&T Duration – Transformation program (Unit: Months)
I00006137 7 AMS operating model included
I00006137 8 Service levels type included
I00006137 9 Application technologies in scope
I00006137 10 AMS standard tools and solution components
I00006138 1 Geographic location
I00006138 2 Number of physical images
I00006138 3 Number of virtual images
I00006138 4 OS type
I00006138 5 Websphere version (if in environment)
I00006138 6 Apache version (if in environment)
I00006138 7 Oracle DB version (if in environment)
I00006138 8 SQL version (if in environment)
I00006138 9 SAP version (if in environment)
I00006138 10 MS Dynamics version (if in environment)
I00006138 1 Application types in scope
I00006138 2 Total number of applications in scope
I00006138 3 Percent of Total App Portfolio in scope
I00006138 4 Is customer global
I00006138 5 T&T Duration – Transition program (Unit: Weeks)
I00006138 6 T&T Duration – Transformation program (Unit: Months)
I00006138 7 AMS operating model included
I00006138 8 Service levels type included
I00006138 9 Application technologies in scope
I00006138 10 AMS standard tools and solution components
I00006139 1 Nature of the Engagement
I00006139 2 Nature of Engagement - Other:
I00006139 3 Execution Methodology
I00006139 4 Execution Methodology - Other:
I00006139 5 Contract Type
I00006139 6 Hosting partner for in scope apps
I00006139 7 Hosting partner for in scope apps - Other:
I00006139 8 Main competitor
I00006139 9 Is engagement global or local
I00006139 10 Application technologies used - Other:
I00006139 1 Application types in scope
I00006139 2 Total number of applications in scope
I00006139 3 Percent of Total App Portfolio in scope
I00006139 4 Is customer global
I00006139 5 T&T Duration – Transition program (Unit: Weeks)
I00006139 6 T&T Duration – Transformation program (Unit: Months)
I00006139 7 AMS operating model included
I00006139 8 Service levels type included
I00006139 9 Application technologies in scope
I00006139 10 AMS standard tools and solution components
I00006139 1 Customer Type
I00006139 2 Type of security control(s) deployed
I00006139 3 Infrastructure/Project Type
I00006139 4 Services provided
I00006139 5 Vendor technology used
I00006139 6 Number of consult/PM days delivered
I00006139 7
I00006139 8
I00006139 9
I00006139 10
I00006139 1 Percentage of users on Presentation Virtualization - Application
I00006139 2 Percentage of users on Presentation Virtualization - Desktop
I00006139 3 Percentage of users on Non Persistent Virtualized Desktop
I00006139 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00006139 5 Percentage of users on Persistent Virtualized Desktop
I00006139 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00006139 7 Percentage of users located in branch office locations, must total 100%
I00006139 8 # Desktops
I00006139 9 # Laptops
I00006139 10 # Thin Client- Managed
I00006139 1 Geographic location
I00006139 2 Number of physical images
I00006139 3 Number of virtual images
I00006139 4 OS type
I00006139 5 Websphere version (if in environment)
I00006139 6 Apache version (if in environment)
I00006139 7 Oracle DB version (if in environment)
I00006139 8 SQL version (if in environment)
I00006139 9 SAP version (if in environment)
I00006139 10 MS Dynamics version (if in environment)
I00006139 1 Application types in scope
I00006139 2 Total number of applications in scope
I00006139 3 Percent of Total App Portfolio in scope
I00006139 4 Is customer global
I00006139 5 T&T Duration – Transition program (Unit: Weeks)
I00006139 6 T&T Duration – Transformation program (Unit: Months)
I00006139 7 AMS operating model included
I00006139 8 Service levels type included
I00006139 9 Application technologies in scope
I00006139 10 AMS standard tools and solution components
I00006140 1 Geographic location
I00006140 2 Number of physical images
I00006140 3 Number of virtual images
I00006140 4 OS type
I00006140 5 Websphere version (if in environment)
I00006140 6 Apache version (if in environment)
I00006140 7 Oracle DB version (if in environment)
I00006140 8 SQL version (if in environment)
I00006140 9 SAP version (if in environment)
I00006140 10 MS Dynamics version (if in environment)
I00006142 1 Production HANA Database size (Unit TB)
I00006142 2 Annual predicted growth (Unit %)
I00006142 3 SAP HANA Products
I00006142 4 Propensity for consumption based pricing
I00006142 5 Infrastructure hosting location(s) with % location breakdown
I00006142 6 Landscape complexity
I00006142 7 HANA Services
I00006142 8
I00006142 9
I00006142 10
I00006143 1 Application types in scope
I00006143 2 Total number of applications in scope
I00006143 3 Percent of Total App Portfolio in scope
I00006143 4 Is customer global
I00006143 5 T&T Duration – Transition program (Unit: Weeks)
I00006143 6 T&T Duration – Transformation program (Unit: Months)
I00006143 7 AMS operating model included
I00006143 8 Service levels type included
I00006143 9 Application technologies in scope
I00006143 10 AMS standard tools and solution components
I00006143 1 Application types in scope
I00006143 2 Total number of applications in scope
I00006143 3 Percent of Total App Portfolio in scope
I00006143 4 Is customer global
I00006143 5 T&T Duration – Transition program (Unit: Weeks)
I00006143 6 T&T Duration – Transformation program (Unit: Months)
I00006143 7 AMS operating model included
I00006143 8 Service levels type included
I00006143 9 Application technologies in scope
I00006143 10 AMS standard tools and solution components
I00006143 1 Nature of the Engagement
I00006143 2 Nature of Engagement - Other:
I00006143 3 Execution Methodology
I00006143 4 Execution Methodology - Other:
I00006143 5 Contract Type
I00006143 6 Hosting partner for in scope apps
I00006143 7 Hosting partner for in scope apps - Other:
I00006143 8 Main competitor
I00006143 9 Is engagement global or local
I00006143 10 Application technologies used - Other:
I00006144 1 Nature of the Engagement
I00006144 2 Nature of Engagement - Other:
I00006144 3 Execution Methodology
I00006144 4 Execution Methodology - Other:
I00006144 5 Contract Type
I00006144 6 Hosting partner for in scope apps
I00006144 7 Hosting partner for in scope apps - Other:
I00006144 8 Main competitor
I00006144 9 Is engagement global or local
I00006144 10 Application technologies used - Other:
I00006144 1 Nature of the Engagement
I00006144 2 Nature of Engagement - Other:
I00006144 3 Execution Methodology
I00006144 4 Execution Methodology - Other:
I00006144 5 Contract Type
I00006144 6 Hosting partner for in scope apps
I00006144 7 Hosting partner for in scope apps - Other:
I00006144 8 Main competitor
I00006144 9 Is engagement global or local
I00006144 10 Application technologies used - Other:
I00006144 1 Nature of the Engagement
I00006144 2 Nature of Engagement - Other:
I00006144 3 Execution Methodology
I00006144 4 Execution Methodology - Other:
I00006144 5 Contract Type
I00006144 6 Hosting partner for in scope apps
I00006144 7 Hosting partner for in scope apps - Other:
I00006144 8 Main competitor
I00006144 9 Is engagement global or local
I00006144 10 Application technologies used - Other:
I00006144 1 Nature of the Engagement
I00006144 2 Nature of Engagement - Other:
I00006144 3 Execution Methodology
I00006144 4 Execution Methodology - Other:
I00006144 5 Contract Type
I00006144 6 Hosting partner for in scope apps
I00006144 7 Hosting partner for in scope apps - Other:
I00006144 8 Main competitor
I00006144 9 Is engagement global or local
I00006144 10 Application technologies used - Other:
I00006145 1 Geographic location
I00006145 2 Number of physical images
I00006145 3 Number of virtual images
I00006145 4 OS type
I00006145 5 Websphere version (if in environment)
I00006145 6 Apache version (if in environment)
I00006145 7 Oracle DB version (if in environment)
I00006145 8 SQL version (if in environment)
I00006145 9 SAP version (if in environment)
I00006145 10 MS Dynamics version (if in environment)
I00006145 1 Geographic location
I00006145 2 Number of physical images
I00006145 3 Number of virtual images
I00006145 4 OS type
I00006145 5 Websphere version (if in environment)
I00006145 6 Apache version (if in environment)
I00006145 7 Oracle DB version (if in environment)
I00006145 8 SQL version (if in environment)
I00006145 9 SAP version (if in environment)
I00006145 10 MS Dynamics version (if in environment)
I00006145 1 Application types in scope
I00006145 2 Total number of applications in scope
I00006145 3 Percent of Total App Portfolio in scope
I00006145 4 Is customer global
I00006145 5 T&T Duration – Transition program (Unit: Weeks)
I00006145 6 T&T Duration – Transformation program (Unit: Months)
I00006145 7 AMS operating model included
I00006145 8 Service levels type included
I00006145 9 Application technologies in scope
I00006145 10 AMS standard tools and solution components
I00006145 1 Application types in scope
I00006145 2 Total number of applications in scope
I00006145 3 Percent of Total App Portfolio in scope
I00006145 4 Is customer global
I00006145 5 T&T Duration – Transition program (Unit: Weeks)
I00006145 6 T&T Duration – Transformation program (Unit: Months)
I00006145 7 AMS operating model included
I00006145 8 Service levels type included
I00006145 9 Application technologies in scope
I00006145 10 AMS standard tools and solution components
I00006146 1 Application types in scope
I00006146 2 Total number of applications in scope
I00006146 3 Percent of Total App Portfolio in scope
I00006146 4 Is customer global
I00006146 5 T&T Duration – Transition program (Unit: Weeks)
I00006146 6 T&T Duration – Transformation program (Unit: Months)
I00006146 7 AMS operating model included
I00006146 8 Service levels type included
I00006146 9 Application technologies in scope
I00006146 10 AMS standard tools and solution components
I00006146 1 Geographic location
I00006146 2 Number of physical images
I00006146 3 Number of virtual images
I00006146 4 OS type
I00006146 5 Websphere version (if in environment)
I00006146 6 Apache version (if in environment)
I00006146 7 Oracle DB version (if in environment)
I00006146 8 SQL version (if in environment)
I00006146 9 SAP version (if in environment)
I00006146 10 MS Dynamics version (if in environment)
I00006146 1 Geographic location
I00006146 2 Number of physical images
I00006146 3 Number of virtual images
I00006146 4 OS type
I00006146 5 Websphere version (if in environment)
I00006146 6 Apache version (if in environment)
I00006146 7 Oracle DB version (if in environment)
I00006146 8 SQL version (if in environment)
I00006146 9 SAP version (if in environment)
I00006146 10 MS Dynamics version (if in environment)
I00006148 1 Nature of the Engagement
I00006148 2 Nature of Engagement - Other:
I00006148 3 Execution Methodology
I00006148 4 Execution Methodology - Other:
I00006148 5 Contract Type
I00006148 6 Hosting partner for in scope apps
I00006148 7 Hosting partner for in scope apps - Other:
I00006148 8 Main competitor
I00006148 9 Is engagement global or local
I00006148 10 Application technologies used - Other:
I00006148 1 CEM Contact Number of seats
I00006148 2 CEM Contact Number of annual transactions
I00006148 3 CEM Contact Number of countries
I00006148 4 CEM Contact Number of languages required
I00006148 5 Onshore required ?
I00006148 6 Near shore required?
I00006148 7 Off-shore required?
I00006148 8 Are analytics required?
I00006148 9 Are cloud (customer agents) required?
I00006148 10 Is a hybrid model ( + customer agents) required?
I00006148 1 Application types in scope
I00006148 2 Total number of applications in scope
I00006148 3 Percent of Total App Portfolio in scope
I00006148 4 Is customer global
I00006148 5 T&T Duration – Transition program (Unit: Weeks)
I00006148 6 T&T Duration – Transformation program (Unit: Months)
I00006148 7 AMS operating model included
I00006148 8 Service levels type included
I00006148 9 Application technologies in scope
I00006148 10 AMS standard tools and solution components
I00006148 1 CEM Contact Number of seats
I00006148 2 CEM Contact Number of annual transactions
I00006148 3 CEM Contact Number of countries
I00006148 4 CEM Contact Number of languages required
I00006148 5 Onshore required ?
I00006148 6 Near shore required?
I00006148 7 Off-shore required?
I00006148 8 Are analytics required?
I00006148 9 Are cloud (customer agents) required?
I00006148 10 Is a hybrid model ( + customer agents) required?
I00006149 1 Application types in scope
I00006149 2 Total number of applications in scope
I00006149 3 Percent of Total App Portfolio in scope
I00006149 4 Is customer global
I00006149 5 T&T Duration – Transition program (Unit: Weeks)
I00006149 6 T&T Duration – Transformation program (Unit: Months)
I00006149 7 AMS operating model included
I00006149 8 Service levels type included
I00006149 9 Application technologies in scope
I00006149 10 AMS standard tools and solution components
I00006149 1 Application types in scope
I00006149 2 Total number of applications in scope
I00006149 3 Percent of Total App Portfolio in scope
I00006149 4 Is customer global
I00006149 5 T&T Duration – Transition program (Unit: Weeks)
I00006149 6 T&T Duration – Transformation program (Unit: Months)
I00006149 7 AMS operating model included
I00006149 8 Service levels type included
I00006149 9 Application technologies in scope
I00006149 10 AMS standard tools and solution components
I00006149 1 Geographic location
I00006149 2 Number of physical images
I00006149 3 Number of virtual images
I00006149 4 OS type
I00006149 5 Websphere version (if in environment)
I00006149 6 Apache version (if in environment)
I00006149 7 Oracle DB version (if in environment)
I00006149 8 SQL version (if in environment)
I00006149 9 SAP version (if in environment)
I00006149 10 MS Dynamics version (if in environment)
I00006149 1 Geographic location
I00006149 2 Number of physical images
I00006149 3 Number of virtual images
I00006149 4 OS type
I00006149 5 Websphere version (if in environment)
I00006149 6 Apache version (if in environment)
I00006149 7 Oracle DB version (if in environment)
I00006149 8 SQL version (if in environment)
I00006149 9 SAP version (if in environment)
I00006149 10 MS Dynamics version (if in environment)
I00006149 1 Application types in scope
I00006149 2 Total number of applications in scope
I00006149 3 Percent of Total App Portfolio in scope
I00006149 4 Is customer global
I00006149 5 T&T Duration – Transition program (Unit: Weeks)
I00006149 6 T&T Duration – Transformation program (Unit: Months)
I00006149 7 AMS operating model included
I00006149 8 Service levels type included
I00006149 9 Application technologies in scope
I00006149 10 AMS standard tools and solution components
I00006149 1 Application types in scope
I00006149 2 Total number of applications in scope
I00006149 3 Percent of Total App Portfolio in scope
I00006149 4 Is customer global
I00006149 5 T&T Duration – Transition program (Unit: Weeks)
I00006149 6 T&T Duration – Transformation program (Unit: Months)
I00006149 7 AMS operating model included
I00006149 8 Service levels type included
I00006149 9 Application technologies in scope
I00006149 10 AMS standard tools and solution components
I00006149 1 Nature of the Engagement
I00006149 2 Nature of Engagement - Other:
I00006149 3 Execution Methodology
I00006149 4 Execution Methodology - Other:
I00006149 5 Contract Type
I00006149 6 Hosting partner for in scope apps
I00006149 7 Hosting partner for in scope apps - Other:
I00006149 8 Main competitor
I00006149 9 Is engagement global or local
I00006149 10 Application technologies used - Other:
I00006149 1 CEM Contact Number of seats
I00006149 2 CEM Contact Number of annual transactions
I00006149 3 CEM Contact Number of countries
I00006149 4 CEM Contact Number of languages required
I00006149 5 Onshore required ?
I00006149 6 Near shore required?
I00006149 7 Off-shore required?
I00006149 8 Are analytics required?
I00006149 9 Are cloud (customer agents) required?
I00006149 10 Is a hybrid model ( + customer agents) required?
I00006149 1 Geographic location
I00006149 2 Number of physical images
I00006149 3 Number of virtual images
I00006149 4 OS type
I00006149 5 Websphere version (if in environment)
I00006149 6 Apache version (if in environment)
I00006149 7 Oracle DB version (if in environment)
I00006149 8 SQL version (if in environment)
I00006149 9 SAP version (if in environment)
I00006149 10 MS Dynamics version (if in environment)
I00006149 1 Application types in scope
I00006149 2 Total number of applications in scope
I00006149 3 Percent of Total App Portfolio in scope
I00006149 4 Is customer global
I00006149 5 T&T Duration – Transition program (Unit: Weeks)
I00006149 6 T&T Duration – Transformation program (Unit: Months)
I00006149 7 AMS operating model included
I00006149 8 Service levels type included
I00006149 9 Application technologies in scope
I00006149 10 AMS standard tools and solution components
I00006149 1 Geographic location
I00006149 2 Number of physical images
I00006149 3 Number of virtual images
I00006149 4 OS type
I00006149 5 Websphere version (if in environment)
I00006149 6 Apache version (if in environment)
I00006149 7 Oracle DB version (if in environment)
I00006149 8 SQL version (if in environment)
I00006149 9 SAP version (if in environment)
I00006149 10 MS Dynamics version (if in environment)
I00006149 1 Application types in scope
I00006149 2 Total number of applications in scope
I00006149 3 Percent of Total App Portfolio in scope
I00006149 4 Is customer global
I00006149 5 T&T Duration – Transition program (Unit: Weeks)
I00006149 6 T&T Duration – Transformation program (Unit: Months)
I00006149 7 AMS operating model included
I00006149 8 Service levels type included
I00006149 9 Application technologies in scope
I00006149 10 AMS standard tools and solution components
I00006149 1 Geographic location
I00006149 2 Number of physical images
I00006149 3 Number of virtual images
I00006149 4 OS type
I00006149 5 Websphere version (if in environment)
I00006149 6 Apache version (if in environment)
I00006149 7 Oracle DB version (if in environment)
I00006149 8 SQL version (if in environment)
I00006149 9 SAP version (if in environment)
I00006149 10 MS Dynamics version (if in environment)
I00006150 1 Nature of the Engagement
I00006150 2 Nature of Engagement - Other:
I00006150 3 Execution Methodology
I00006150 4 Execution Methodology - Other:
I00006150 5 Contract Type
I00006150 6 Hosting partner for in scope apps
I00006150 7 Hosting partner for in scope apps - Other:
I00006150 8 Main competitor
I00006150 9 Is engagement global or local
I00006150 10 Application technologies used - Other:
I00006150 1 Application types in scope
I00006150 2 Total number of applications in scope
I00006150 3 Percent of Total App Portfolio in scope
I00006150 4 Is customer global
I00006150 5 T&T Duration – Transition program (Unit: Weeks)
I00006150 6 T&T Duration – Transformation program (Unit: Months)
I00006150 7 AMS operating model included
I00006150 8 Service levels type included
I00006150 9 Application technologies in scope
I00006150 10 AMS standard tools and solution components
I00006150 1 Application types in scope
I00006150 2 Total number of applications in scope
I00006150 3 Percent of Total App Portfolio in scope
I00006150 4 Is customer global
I00006150 5 T&T Duration – Transition program (Unit: Weeks)
I00006150 6 T&T Duration – Transformation program (Unit: Months)
I00006150 7 AMS operating model included
I00006150 8 Service levels type included
I00006150 9 Application technologies in scope
I00006150 10 AMS standard tools and solution components
I00006150 1 Application types in scope
I00006150 2 Total number of applications in scope
I00006150 3 Percent of Total App Portfolio in scope
I00006150 4 Is customer global
I00006150 5 T&T Duration – Transition program (Unit: Weeks)
I00006150 6 T&T Duration – Transformation program (Unit: Months)
I00006150 7 AMS operating model included
I00006150 8 Service levels type included
I00006150 9 Application technologies in scope
I00006150 10 AMS standard tools and solution components
I00006150 1 Geographic location
I00006150 2 Number of physical images
I00006150 3 Number of virtual images
I00006150 4 OS type
I00006150 5 Websphere version (if in environment)
I00006150 6 Apache version (if in environment)
I00006150 7 Oracle DB version (if in environment)
I00006150 8 SQL version (if in environment)
I00006150 9 SAP version (if in environment)
I00006150 10 MS Dynamics version (if in environment)
I00006150 1 Geographic location
I00006150 2 Number of physical images
I00006150 3 Number of virtual images
I00006150 4 OS type
I00006150 5 Websphere version (if in environment)
I00006150 6 Apache version (if in environment)
I00006150 7 Oracle DB version (if in environment)
I00006150 8 SQL version (if in environment)
I00006150 9 SAP version (if in environment)
I00006150 10 MS Dynamics version (if in environment)
I00006150 1 Nature of the Engagement
I00006150 2 Nature of Engagement - Other:
I00006150 3 Execution Methodology
I00006150 4 Execution Methodology - Other:
I00006150 5 Contract Type
I00006150 6 Hosting partner for in scope apps
I00006150 7 Hosting partner for in scope apps - Other:
I00006150 8 Main competitor
I00006150 9 Is engagement global or local
I00006150 10 Application technologies used - Other:
I00006150 1 Application types in scope
I00006150 2 Total number of applications in scope
I00006150 3 Percent of Total App Portfolio in scope
I00006150 4 Is customer global
I00006150 5 T&T Duration – Transition program (Unit: Weeks)
I00006150 6 T&T Duration – Transformation program (Unit: Months)
I00006150 7 AMS operating model included
I00006150 8 Service levels type included
I00006150 9 Application technologies in scope
I00006150 10 AMS standard tools and solution components
I00006151 1 Application types in scope
I00006151 2 Total number of applications in scope
I00006151 3 Percent of Total App Portfolio in scope
I00006151 4 Is customer global
I00006151 5 T&T Duration – Transition program (Unit: Weeks)
I00006151 6 T&T Duration – Transformation program (Unit: Months)
I00006151 7 AMS operating model included
I00006151 8 Service levels type included
I00006151 9 Application technologies in scope
I00006151 10 AMS standard tools and solution components
I00006152 1 CEM Contact Number of seats
I00006152 2 CEM Contact Number of annual transactions
I00006152 3 CEM Contact Number of countries
I00006152 4 CEM Contact Number of languages required
I00006152 5 Onshore required ?
I00006152 6 Near shore required?
I00006152 7 Off-shore required?
I00006152 8 Are analytics required?
I00006152 9 Are cloud (customer agents) required?
I00006152 10 Is a hybrid model ( + customer agents) required?
I00006152 1 Geographic location
I00006152 2 Number of physical images
I00006152 3 Number of virtual images
I00006152 4 OS type
I00006152 5 Websphere version (if in environment)
I00006152 6 Apache version (if in environment)
I00006152 7 Oracle DB version (if in environment)
I00006152 8 SQL version (if in environment)
I00006152 9 SAP version (if in environment)
I00006152 10 MS Dynamics version (if in environment)
I00006153 1 Geographic location
I00006153 2 Number of physical images
I00006153 3 Number of virtual images
I00006153 4 OS type
I00006153 5 Websphere version (if in environment)
I00006153 6 Apache version (if in environment)
I00006153 7 Oracle DB version (if in environment)
I00006153 8 SQL version (if in environment)
I00006153 9 SAP version (if in environment)
I00006153 10 MS Dynamics version (if in environment)
I00006153 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006153 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006153 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006153 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006153 5 Did an ES Client or Practice Principal help sell this engagement
I00006153 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006153 7 Client executive sponsor title -
I00006153 8 Will we produce a formal written client deliverable?
I00006153 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006153 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006154 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006154 2 Tool(s) Availability
I00006154 3 Breakdown of testing types
I00006154 4 Phases of testing included in contract
I00006154 5 Total number of customer use cases/test cases (enter 5 digits)
I00006154 6 % of use cases/test cases automated
I00006154 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006154 8 Industry compliance, standards, security delivery models needs of the customer
I00006154 9 Is testing bundled with Apps services?
I00006154 10
I00006154 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006154 2 Tool(s) Availability
I00006154 3 Breakdown of testing types
I00006154 4 Phases of testing included in contract
I00006154 5 Total number of customer use cases/test cases (enter 5 digits)
I00006154 6 % of use cases/test cases automated
I00006154 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006154 8 Industry compliance, standards, security delivery models needs of the customer
I00006154 9 Is testing bundled with Apps services?
I00006154 10
I00006155 1 Application types in scope
I00006155 2 Total number of applications in scope
I00006155 3 Percent of Total App Portfolio in scope
I00006155 4 Is customer global
I00006155 5 T&T Duration – Transition program (Unit: Weeks)
I00006155 6 T&T Duration – Transformation program (Unit: Months)
I00006155 7 AMS operating model included
I00006155 8 Service levels type included
I00006155 9 Application technologies in scope
I00006155 10 AMS standard tools and solution components
I00006156 1 Nature of the Engagement
I00006156 2 Nature of Engagement - Other:
I00006156 3 Execution Methodology
I00006156 4 Execution Methodology - Other:
I00006156 5 Contract Type
I00006156 6 Hosting partner for in scope apps
I00006156 7 Hosting partner for in scope apps - Other:
I00006156 8 Main competitor
I00006156 9 Is engagement global or local
I00006156 10 Application technologies used - Other:
I00006157 1 Recovery Time Objective (Unit hours)
I00006157 2 Recovery Point Objective (Unit hours)
I00006157 3 Number of virtual/physical image: Windows 2019
I00006157 4 Number of virtual/physical images: Linux
I00006157 5 Number of virtual/physical images: Redhat
I00006157 6 Number of virtual/physical images: AIX
I00006157 7 Number of virtual/physical images: Solaris
I00006157 8 Number of virtual/physical images: -UX
I00006157 9 Amount of Protected Storage (Unit TB)
I00006157 10 What industry compliance, security levels, regulatory were needed?
I00006158 1 Geographic location
I00006158 2 Number of physical images
I00006158 3 Number of virtual images
I00006158 4 OS type
I00006158 5 Websphere version (if in environment)
I00006158 6 Apache version (if in environment)
I00006158 7 Oracle DB version (if in environment)
I00006158 8 SQL version (if in environment)
I00006158 9 SAP version (if in environment)
I00006158 10 MS Dynamics version (if in environment)
I00006159 1 Deal scope for Site Support
I00006159 2 Device type(s) to be supported
I00006159 3 Site Support levels requested
I00006159 4 Site Support levels requested - Other:
I00006159 5 Single site location or multiple
I00006159 6 Locations requiring Site Support
I00006159 7 Service management tool set deployed
I00006159 8 Client primary business driver for outsourcing
I00006159 9 Delivery mode
I00006159 10
I00006159 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006159 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006159 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006159 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006159 5 Did an ES Client or Practice Principal help sell this engagement
I00006159 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006159 7 Client executive sponsor title -
I00006159 8 Will we produce a formal written client deliverable?
I00006159 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006159 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006159 1 Geographic location
I00006159 2 Number of physical images
I00006159 3 Number of virtual images
I00006159 4 OS type
I00006159 5 Websphere version (if in environment)
I00006159 6 Apache version (if in environment)
I00006159 7 Oracle DB version (if in environment)
I00006159 8 SQL version (if in environment)
I00006159 9 SAP version (if in environment)
I00006159 10 MS Dynamics version (if in environment)
I00006159 1 Number of Widows 2012 virtual/physical images
I00006159 2 Number of Linux virtual/physical images
I00006159 3 Number of Redhat virtual/physical images
I00006159 4 SAP version (if in environment)
I00006159 5 MS Dynamics version (if in environment)
I00006159 6 Sharepoint version (if in environment)
I00006159 7 Custom Applications in environment
I00006159 8 Websphere version (if in environment)
I00006159 9 JBOSS version (if in environment)
I00006159 10 Apache version (if in environment)
I00006160 1 Application types in scope
I00006160 2 Total number of applications in scope
I00006160 3 Percent of Total App Portfolio in scope
I00006160 4 Is customer global
I00006160 5 T&T Duration – Transition program (Unit: Weeks)
I00006160 6 T&T Duration – Transformation program (Unit: Months)
I00006160 7 AMS operating model included
I00006160 8 Service levels type included
I00006160 9 Application technologies in scope
I00006160 10 AMS standard tools and solution components
I00006161 1 Nature of the Engagement
I00006161 2 Nature of Engagement - Other:
I00006161 3 Execution Methodology
I00006161 4 Execution Methodology - Other:
I00006161 5 Contract Type
I00006161 6 Hosting partner for in scope apps
I00006161 7 Hosting partner for in scope apps - Other:
I00006161 8 Main competitor
I00006161 9 Is engagement global or local
I00006161 10 Application technologies used - Other:
I00006161 1 Nature of the Engagement
I00006161 2 Nature of Engagement - Other:
I00006161 3 Execution Methodology
I00006161 4 Execution Methodology - Other:
I00006161 5 Contract Type
I00006161 6 Hosting partner for in scope apps
I00006161 7 Hosting partner for in scope apps - Other:
I00006161 8 Main competitor
I00006161 9 Is engagement global or local
I00006161 10 Application technologies used - Other:
I00006161 1 Nature of the Engagement
I00006161 2 Nature of Engagement - Other:
I00006161 3 Execution Methodology
I00006161 4 Execution Methodology - Other:
I00006161 5 Contract Type
I00006161 6 Hosting partner for in scope apps
I00006161 7 Hosting partner for in scope apps - Other:
I00006161 8 Main competitor
I00006161 9 Is engagement global or local
I00006161 10 Application technologies used - Other:
I00006161 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006161 2 Tool(s) Availability
I00006161 3 Breakdown of testing types
I00006161 4 Phases of testing included in contract
I00006161 5 Total number of customer use cases/test cases (enter 5 digits)
I00006161 6 % of use cases/test cases automated
I00006161 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006161 8 Industry compliance, standards, security delivery models needs of the customer
I00006161 9 Is testing bundled with Apps services?
I00006161 10
I00006162 1 Geographic location
I00006162 2 Number of physical images
I00006162 3 Number of virtual images
I00006162 4 OS type
I00006162 5 Websphere version (if in environment)
I00006162 6 Apache version (if in environment)
I00006162 7 Oracle DB version (if in environment)
I00006162 8 SQL version (if in environment)
I00006162 9 SAP version (if in environment)
I00006162 10 MS Dynamics version (if in environment)
I00006162 1 Geographic location
I00006162 2 Number of physical images
I00006162 3 Number of virtual images
I00006162 4 OS type
I00006162 5 Websphere version (if in environment)
I00006162 6 Apache version (if in environment)
I00006162 7 Oracle DB version (if in environment)
I00006162 8 SQL version (if in environment)
I00006162 9 SAP version (if in environment)
I00006162 10 MS Dynamics version (if in environment)
I00006162 1 Geographic location
I00006162 2 Number of physical images
I00006162 3 Number of virtual images
I00006162 4 OS type
I00006162 5 Websphere version (if in environment)
I00006162 6 Apache version (if in environment)
I00006162 7 Oracle DB version (if in environment)
I00006162 8 SQL version (if in environment)
I00006162 9 SAP version (if in environment)
I00006162 10 MS Dynamics version (if in environment)
I00006162 1 Geographic location
I00006162 2 Number of physical images
I00006162 3 Number of virtual images
I00006162 4 OS type
I00006162 5 Websphere version (if in environment)
I00006162 6 Apache version (if in environment)
I00006162 7 Oracle DB version (if in environment)
I00006162 8 SQL version (if in environment)
I00006162 9 SAP version (if in environment)
I00006162 10 MS Dynamics version (if in environment)
I00006162 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006162 2 Tool(s) Availability
I00006162 3 Breakdown of testing types
I00006162 4 Phases of testing included in contract
I00006162 5 Total number of customer use cases/test cases (enter 5 digits)
I00006162 6 % of use cases/test cases automated
I00006162 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006162 8 Industry compliance, standards, security delivery models needs of the customer
I00006162 9 Is testing bundled with Apps services?
I00006162 10
I00006162 1 Nature of the Engagement
I00006162 2 Nature of Engagement - Other:
I00006162 3 Execution Methodology
I00006162 4 Execution Methodology - Other:
I00006162 5 Contract Type
I00006162 6 Hosting partner for in scope apps
I00006162 7 Hosting partner for in scope apps - Other:
I00006162 8 Main competitor
I00006162 9 Is engagement global or local
I00006162 10 Application technologies used - Other:
I00006162 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006162 2 Tool(s) Availability
I00006162 3 Breakdown of testing types
I00006162 4 Phases of testing included in contract
I00006162 5 Total number of customer use cases/test cases (enter 5 digits)
I00006162 6 % of use cases/test cases automated
I00006162 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006162 8 Industry compliance, standards, security delivery models needs of the customer
I00006162 9 Is testing bundled with Apps services?
I00006162 10
I00006162 1 Nature of the Engagement
I00006162 2 Nature of Engagement - Other:
I00006162 3 Execution Methodology
I00006162 4 Execution Methodology - Other:
I00006162 5 Contract Type
I00006162 6 Hosting partner for in scope apps
I00006162 7 Hosting partner for in scope apps - Other:
I00006162 8 Main competitor
I00006162 9 Is engagement global or local
I00006162 10 Application technologies used - Other:
I00006162 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006162 2 Tool(s) Availability
I00006162 3 Breakdown of testing types
I00006162 4 Phases of testing included in contract
I00006162 5 Total number of customer use cases/test cases (enter 5 digits)
I00006162 6 % of use cases/test cases automated
I00006162 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006162 8 Industry compliance, standards, security delivery models needs of the customer
I00006162 9 Is testing bundled with Apps services?
I00006162 10
I00006162 1 Nature of the Engagement
I00006162 2 Nature of Engagement - Other:
I00006162 3 Execution Methodology
I00006162 4 Execution Methodology - Other:
I00006162 5 Contract Type
I00006162 6 Hosting partner for in scope apps
I00006162 7 Hosting partner for in scope apps - Other:
I00006162 8 Main competitor
I00006162 9 Is engagement global or local
I00006162 10 Application technologies used - Other:
I00006162 1 Total device number Win 7 devices
I00006162 2 Total device number Win 8.1 devices
I00006162 3 Total applications in scope
I00006162 4 Number of end user sites
I00006162 5 In how many countries
I00006162 6 Hardware vendors
I00006162 7 Hardware vendors in scope - other:
I00006162 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00006162 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00006162 10 Type(s) of custom engineering required:
I00006162 1 Total device number Win 7 devices
I00006162 2 Total device number Win 8.1 devices
I00006162 3 Total applications in scope
I00006162 4 Number of end user sites
I00006162 5 In how many countries
I00006162 6 Hardware vendors
I00006162 7 Hardware vendors in scope - other:
I00006162 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00006162 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00006162 10 Type(s) of custom engineering required:
I00006162 1 Total device number Win 7 devices
I00006162 2 Total device number Win 8.1 devices
I00006162 3 Total applications in scope
I00006162 4 Number of end user sites
I00006162 5 In how many countries
I00006162 6 Hardware vendors
I00006162 7 Hardware vendors in scope - other:
I00006162 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00006162 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00006162 10 Type(s) of custom engineering required:
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006165 1 Device type(s) to be supported
I00006165 2 Service Desk Support levels requested
I00006165 3 Service Desk Support level - Other:
I00006165 4 Onshore service desk required
I00006165 5 Service management tool set deployed
I00006165 6 Service management tool set - Other:
I00006165 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006165 8 Client primary business driver for outsourcing
I00006165 9 Client primary business driver for outsourcing - Other:
I00006165 10 Self Service requirement
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006165 1 Geographic location
I00006165 2 Number of physical images
I00006165 3 Number of virtual images
I00006165 4 OS type
I00006165 5 Websphere version (if in environment)
I00006165 6 Apache version (if in environment)
I00006165 7 Oracle DB version (if in environment)
I00006165 8 SQL version (if in environment)
I00006165 9 SAP version (if in environment)
I00006165 10 MS Dynamics version (if in environment)
I00006166 1 Delivery Location:
I00006166 2 Network Security Service offerings
I00006166 3 # of Managed Firewalls
I00006166 4 # of Next Generation Firewall
I00006166 5 # of Network Proxy
I00006166 6 # of Network Intrusion Prevention and Detection Services
I00006166 7 Primary Business Driver
I00006166 8
I00006166 9
I00006166 10
I00006168 1 Nature of the Engagement
I00006168 2 Nature of Engagement - Other:
I00006168 3 Execution Methodology
I00006168 4 Execution Methodology - Other:
I00006168 5 Contract Type
I00006168 6 Hosting partner for in scope apps
I00006168 7 Hosting partner for in scope apps - Other:
I00006168 8 Main competitor
I00006168 9 Is engagement global or local
I00006168 10 Application technologies used - Other:
I00006168 1 Application types in scope
I00006168 2 Total number of applications in scope
I00006168 3 Percent of Total App Portfolio in scope
I00006168 4 Is customer global
I00006168 5 T&T Duration – Transition program (Unit: Weeks)
I00006168 6 T&T Duration – Transformation program (Unit: Months)
I00006168 7 AMS operating model included
I00006168 8 Service levels type included
I00006168 9 Application technologies in scope
I00006168 10 AMS standard tools and solution components
I00006168 1 Nature of the Engagement
I00006168 2 Nature of Engagement - Other:
I00006168 3 Execution Methodology
I00006168 4 Execution Methodology - Other:
I00006168 5 Contract Type
I00006168 6 Hosting partner for in scope apps
I00006168 7 Hosting partner for in scope apps - Other:
I00006168 8 Main competitor
I00006168 9 Is engagement global or local
I00006168 10 Application technologies used - Other:
I00006168 1 Nature of the Engagement
I00006168 2 Nature of Engagement - Other:
I00006168 3 Execution Methodology
I00006168 4 Execution Methodology - Other:
I00006168 5 Contract Type
I00006168 6 Hosting partner for in scope apps
I00006168 7 Hosting partner for in scope apps - Other:
I00006168 8 Main competitor
I00006168 9 Is engagement global or local
I00006168 10 Application technologies used - Other:
I00006168 1 Nature of the Engagement
I00006168 2 Nature of Engagement - Other:
I00006168 3 Execution Methodology
I00006168 4 Execution Methodology - Other:
I00006168 5 Contract Type
I00006168 6 Hosting partner for in scope apps
I00006168 7 Hosting partner for in scope apps - Other:
I00006168 8 Main competitor
I00006168 9 Is engagement global or local
I00006168 10 Application technologies used - Other:
I00006168 1 Geographic location
I00006168 2 Number of physical images
I00006168 3 Number of virtual images
I00006168 4 OS type
I00006168 5 Websphere version (if in environment)
I00006168 6 Apache version (if in environment)
I00006168 7 Oracle DB version (if in environment)
I00006168 8 SQL version (if in environment)
I00006168 9 SAP version (if in environment)
I00006168 10 MS Dynamics version (if in environment)
I00006169 1 Nature of the Engagement
I00006169 2 Nature of Engagement - Other:
I00006169 3 Execution Methodology
I00006169 4 Execution Methodology - Other:
I00006169 5 Contract Type
I00006169 6 Hosting partner for in scope apps
I00006169 7 Hosting partner for in scope apps - Other:
I00006169 8 Main competitor
I00006169 9 Is engagement global or local
I00006169 10 Application technologies used - Other:
I00006170 1 Key Business Objective
I00006170 2 Analytics algorithms
I00006170 3 Visualization tools
I00006170 4 Data types collected
I00006170 5 Analytics Tools
I00006170 6 Analytics Tools - Other:
I00006170 7 Analytics Platforms
I00006170 8 Engagement models
I00006170 9
I00006170 10
I00006170 1 Nature of the Engagement
I00006170 2 Nature of Engagement - Other:
I00006170 3 Execution Methodology
I00006170 4 Execution Methodology - Other:
I00006170 5 Contract Type
I00006170 6 Hosting partner for in scope apps
I00006170 7 Hosting partner for in scope apps - Other:
I00006170 8 Main competitor
I00006170 9 Is engagement global or local
I00006170 10 Application technologies used - Other:
I00006170 1 Deal scope for Site Support
I00006170 2 Device type(s) to be supported
I00006170 3 Site Support levels requested
I00006170 4 Site Support levels requested - Other:
I00006170 5 Single site location or multiple
I00006170 6 Locations requiring Site Support
I00006170 7 Service management tool set deployed
I00006170 8 Client primary business driver for outsourcing
I00006170 9 Delivery mode
I00006170 10
I00006170 1 Geographic location
I00006170 2 Number of physical images
I00006170 3 Number of virtual images
I00006170 4 OS type
I00006170 5 Websphere version (if in environment)
I00006170 6 Apache version (if in environment)
I00006170 7 Oracle DB version (if in environment)
I00006170 8 SQL version (if in environment)
I00006170 9 SAP version (if in environment)
I00006170 10 MS Dynamics version (if in environment)
I00006171 1 Geographic location
I00006171 2 Number of physical images
I00006171 3 Number of virtual images
I00006171 4 OS type
I00006171 5 Websphere version (if in environment)
I00006171 6 Apache version (if in environment)
I00006171 7 Oracle DB version (if in environment)
I00006171 8 SQL version (if in environment)
I00006171 9 SAP version (if in environment)
I00006171 10 MS Dynamics version (if in environment)
I00006171 1 Which offerings were sold?
I00006171 2 Number of seats
I00006171 3 Number of countries
I00006171 4 Number of sites
I00006171 5 Will this UC be hosted or on client premises?
I00006171 6 For hosted UC only, is alignment with telecom regulatory/tax compliance program required?
I00006171 7 If yes, what is the percentage of seats in licensed countries? (0-100%)
I00006171 8 Was there a consultative engagement to define the client business case?
I00006171 9 Was there an existing technology that required upgrade or replacement?
I00006171 10 What is the client's availability requirement?
I00006171 1 Geographic location
I00006171 2 Number of physical images
I00006171 3 Number of virtual images
I00006171 4 OS type
I00006171 5 Websphere version (if in environment)
I00006171 6 Apache version (if in environment)
I00006171 7 Oracle DB version (if in environment)
I00006171 8 SQL version (if in environment)
I00006171 9 SAP version (if in environment)
I00006171 10 MS Dynamics version (if in environment)
I00006171 1 Nature of the Engagement
I00006171 2 Nature of Engagement - Other:
I00006171 3 Execution Methodology
I00006171 4 Execution Methodology - Other:
I00006171 5 Contract Type
I00006171 6 Hosting partner for in scope apps
I00006171 7 Hosting partner for in scope apps - Other:
I00006171 8 Main competitor
I00006171 9 Is engagement global or local
I00006171 10 Application technologies used - Other:
I00006171 1 Nature of the Engagement
I00006171 2 Nature of Engagement - Other:
I00006171 3 Execution Methodology
I00006171 4 Execution Methodology - Other:
I00006171 5 Contract Type
I00006171 6 Hosting partner for in scope apps
I00006171 7 Hosting partner for in scope apps - Other:
I00006171 8 Main competitor
I00006171 9 Is engagement global or local
I00006171 10 Application technologies used - Other:
I00006172 1 Geographic location
I00006172 2 Number of physical images
I00006172 3 Number of virtual images
I00006172 4 OS type
I00006172 5 Websphere version (if in environment)
I00006172 6 Apache version (if in environment)
I00006172 7 Oracle DB version (if in environment)
I00006172 8 SQL version (if in environment)
I00006172 9 SAP version (if in environment)
I00006172 10 MS Dynamics version (if in environment)
I00006173 1 Nature of the Engagement
I00006173 2 Nature of Engagement - Other:
I00006173 3 Execution Methodology
I00006173 4 Execution Methodology - Other:
I00006173 5 Contract Type
I00006173 6 Hosting partner for in scope apps
I00006173 7 Hosting partner for in scope apps - Other:
I00006173 8 Main competitor
I00006173 9 Is engagement global or local
I00006173 10 Application technologies used - Other:
I00006173 1 Deal scope for Site Support
I00006173 2 Device type(s) to be supported
I00006173 3 Site Support levels requested
I00006173 4 Site Support levels requested - Other:
I00006173 5 Single site location or multiple
I00006173 6 Locations requiring Site Support
I00006173 7 Service management tool set deployed
I00006173 8 Client primary business driver for outsourcing
I00006173 9 Delivery mode
I00006173 10
I00006173 1 Deal scope for Site Support
I00006173 2 Device type(s) to be supported
I00006173 3 Site Support levels requested
I00006173 4 Site Support levels requested - Other:
I00006173 5 Single site location or multiple
I00006173 6 Locations requiring Site Support
I00006173 7 Service management tool set deployed
I00006173 8 Client primary business driver for outsourcing
I00006173 9 Delivery mode
I00006173 10
I00006173 1 Deal scope for Site Support
I00006173 2 Device type(s) to be supported
I00006173 3 Site Support levels requested
I00006173 4 Site Support levels requested - Other:
I00006173 5 Single site location or multiple
I00006173 6 Locations requiring Site Support
I00006173 7 Service management tool set deployed
I00006173 8 Client primary business driver for outsourcing
I00006173 9 Delivery mode
I00006173 10
I00006173 1 Deal scope for Site Support
I00006173 2 Device type(s) to be supported
I00006173 3 Site Support levels requested
I00006173 4 Site Support levels requested - Other:
I00006173 5 Single site location or multiple
I00006173 6 Locations requiring Site Support
I00006173 7 Service management tool set deployed
I00006173 8 Client primary business driver for outsourcing
I00006173 9 Delivery mode
I00006173 10
I00006173 1 What is the size of client’s application portfolio?
I00006173 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00006173 3 What are the client’s soon-to-be sunset technologies?
I00006173 4 Client's soon-to-be sunset technologies - Other:
I00006173 5 Application hosting location(s) with percentage allocation (should total 100%)
I00006173 6 Is the legacy application a core application?
I00006173 7 What are the applications/middleware/data bases that are in the environment?
I00006173 8 Application/Middleware/Databases - Other:
I00006173 9 What is the business focus area for the application being retired?
I00006173 10 What cost reduction is the client expecting?
I00006173 1 What is the size of client’s application portfolio?
I00006173 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00006173 3 What are the client’s soon-to-be sunset technologies?
I00006173 4 Client's soon-to-be sunset technologies - Other:
I00006173 5 Application hosting location(s) with percentage allocation (should total 100%)
I00006173 6 Is the legacy application a core application?
I00006173 7 What are the applications/middleware/data bases that are in the environment?
I00006173 8 Application/Middleware/Databases - Other:
I00006173 9 What is the business focus area for the application being retired?
I00006173 10 What cost reduction is the client expecting?
I00006174 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006174 2 Tool(s) Availability
I00006174 3 Breakdown of testing types
I00006174 4 Phases of testing included in contract
I00006174 5 Total number of customer use cases/test cases (enter 5 digits)
I00006174 6 % of use cases/test cases automated
I00006174 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006174 8 Industry compliance, standards, security delivery models needs of the customer
I00006174 9 Is testing bundled with Apps services?
I00006174 10
I00006175 1 Nature of the Engagement
I00006175 2 Nature of Engagement - Other:
I00006175 3 Execution Methodology
I00006175 4 Execution Methodology - Other:
I00006175 5 Contract Type
I00006175 6 Hosting partner for in scope apps
I00006175 7 Hosting partner for in scope apps - Other:
I00006175 8 Main competitor
I00006175 9 Is engagement global or local
I00006175 10 Application technologies used - Other:
I00006175 1 Nature of the Engagement
I00006175 2 Nature of Engagement - Other:
I00006175 3 Execution Methodology
I00006175 4 Execution Methodology - Other:
I00006175 5 Contract Type
I00006175 6 Hosting partner for in scope apps
I00006175 7 Hosting partner for in scope apps - Other:
I00006175 8 Main competitor
I00006175 9 Is engagement global or local
I00006175 10 Application technologies used - Other:
I00006175 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006175 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006175 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006175 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006175 5 Did an ES Client or Practice Principal help sell this engagement
I00006175 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006175 7 Client executive sponsor title -
I00006175 8 Will we produce a formal written client deliverable?
I00006175 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006175 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006175 1 Nature of the Engagement
I00006175 2 Nature of Engagement - Other:
I00006175 3 Execution Methodology
I00006175 4 Execution Methodology - Other:
I00006175 5 Contract Type
I00006175 6 Hosting partner for in scope apps
I00006175 7 Hosting partner for in scope apps - Other:
I00006175 8 Main competitor
I00006175 9 Is engagement global or local
I00006175 10 Application technologies used - Other:
I00006176 1 Nature of the Engagement
I00006176 2 Nature of Engagement - Other:
I00006176 3 Execution Methodology
I00006176 4 Execution Methodology - Other:
I00006176 5 Contract Type
I00006176 6 Hosting partner for in scope apps
I00006176 7 Hosting partner for in scope apps - Other:
I00006176 8 Main competitor
I00006176 9 Is engagement global or local
I00006176 10 Application technologies used - Other:
I00006176 1 Nature of the Engagement
I00006176 2 Nature of Engagement - Other:
I00006176 3 Execution Methodology
I00006176 4 Execution Methodology - Other:
I00006176 5 Contract Type
I00006176 6 Hosting partner for in scope apps
I00006176 7 Hosting partner for in scope apps - Other:
I00006176 8 Main competitor
I00006176 9 Is engagement global or local
I00006176 10 Application technologies used - Other:
I00006176 1 Nature of the Engagement
I00006176 2 Nature of Engagement - Other:
I00006176 3 Execution Methodology
I00006176 4 Execution Methodology - Other:
I00006176 5 Contract Type
I00006176 6 Hosting partner for in scope apps
I00006176 7 Hosting partner for in scope apps - Other:
I00006176 8 Main competitor
I00006176 9 Is engagement global or local
I00006176 10 Application technologies used - Other:
I00006176 1 Nature of the Engagement
I00006176 2 Nature of Engagement - Other:
I00006176 3 Execution Methodology
I00006176 4 Execution Methodology - Other:
I00006176 5 Contract Type
I00006176 6 Hosting partner for in scope apps
I00006176 7 Hosting partner for in scope apps - Other:
I00006176 8 Main competitor
I00006176 9 Is engagement global or local
I00006176 10 Application technologies used - Other:
I00006176 1 Nature of the Engagement
I00006176 2 Nature of Engagement - Other:
I00006176 3 Execution Methodology
I00006176 4 Execution Methodology - Other:
I00006176 5 Contract Type
I00006176 6 Hosting partner for in scope apps
I00006176 7 Hosting partner for in scope apps - Other:
I00006176 8 Main competitor
I00006176 9 Is engagement global or local
I00006176 10 Application technologies used - Other:
I00006176 1 Nature of the Engagement
I00006176 2 Nature of Engagement - Other:
I00006176 3 Execution Methodology
I00006176 4 Execution Methodology - Other:
I00006176 5 Contract Type
I00006176 6 Hosting partner for in scope apps
I00006176 7 Hosting partner for in scope apps - Other:
I00006176 8 Main competitor
I00006176 9 Is engagement global or local
I00006176 10 Application technologies used - Other:
I00006176 1 Nature of the Engagement
I00006176 2 Nature of Engagement - Other:
I00006176 3 Execution Methodology
I00006176 4 Execution Methodology - Other:
I00006176 5 Contract Type
I00006176 6 Hosting partner for in scope apps
I00006176 7 Hosting partner for in scope apps - Other:
I00006176 8 Main competitor
I00006176 9 Is engagement global or local
I00006176 10 Application technologies used - Other:
I00006177 1 Application types in scope
I00006177 2 Total number of applications in scope
I00006177 3 Percent of Total App Portfolio in scope
I00006177 4 Is customer global
I00006177 5 T&T Duration – Transition program (Unit: Weeks)
I00006177 6 T&T Duration – Transformation program (Unit: Months)
I00006177 7 AMS operating model included
I00006177 8 Service levels type included
I00006177 9 Application technologies in scope
I00006177 10 AMS standard tools and solution components
I00006177 1 Geographic location
I00006177 2 Number of physical images
I00006177 3 Number of virtual images
I00006177 4 OS type
I00006177 5 Websphere version (if in environment)
I00006177 6 Apache version (if in environment)
I00006177 7 Oracle DB version (if in environment)
I00006177 8 SQL version (if in environment)
I00006177 9 SAP version (if in environment)
I00006177 10 MS Dynamics version (if in environment)
I00006179 1 Geographic location
I00006179 2 Number of physical images
I00006179 3 Number of virtual images
I00006179 4 OS type
I00006179 5 Websphere version (if in environment)
I00006179 6 Apache version (if in environment)
I00006179 7 Oracle DB version (if in environment)
I00006179 8 SQL version (if in environment)
I00006179 9 SAP version (if in environment)
I00006179 10 MS Dynamics version (if in environment)
I00006179 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006179 2 Tool(s) Availability
I00006179 3 Breakdown of testing types
I00006179 4 Phases of testing included in contract
I00006179 5 Total number of customer use cases/test cases (enter 5 digits)
I00006179 6 % of use cases/test cases automated
I00006179 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006179 8 Industry compliance, standards, security delivery models needs of the customer
I00006179 9 Is testing bundled with Apps services?
I00006179 10
I00006180 1 Customer Type
I00006180 2 Type of security control(s) deployed
I00006180 3 Infrastructure/Project Type
I00006180 4 Services provided
I00006180 5 Vendor technology used
I00006180 6 Number of consult/PM days delivered
I00006180 7
I00006180 8
I00006180 9
I00006180 10
I00006180 1 Device type(s) to be supported
I00006180 2 Service Desk Support levels requested
I00006180 3 Service Desk Support level - Other:
I00006180 4 Onshore service desk required
I00006180 5 Service management tool set deployed
I00006180 6 Service management tool set - Other:
I00006180 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006180 8 Client primary business driver for outsourcing
I00006180 9 Client primary business driver for outsourcing - Other:
I00006180 10 Self Service requirement
I00006180 1 Application types in scope
I00006180 2 Total number of applications in scope
I00006180 3 Percent of Total App Portfolio in scope
I00006180 4 Is customer global
I00006180 5 T&T Duration – Transition program (Unit: Weeks)
I00006180 6 T&T Duration – Transformation program (Unit: Months)
I00006180 7 AMS operating model included
I00006180 8 Service levels type included
I00006180 9 Application technologies in scope
I00006180 10 AMS standard tools and solution components
I00006180 1 Application types in scope
I00006180 2 Total number of applications in scope
I00006180 3 Percent of Total App Portfolio in scope
I00006180 4 Is customer global
I00006180 5 T&T Duration – Transition program (Unit: Weeks)
I00006180 6 T&T Duration – Transformation program (Unit: Months)
I00006180 7 AMS operating model included
I00006180 8 Service levels type included
I00006180 9 Application technologies in scope
I00006180 10 AMS standard tools and solution components
I00006183 1 Delivery Location:
I00006183 2 Network Security Service offerings
I00006183 3 # of Managed Firewalls
I00006183 4 # of Next Generation Firewall
I00006183 5 # of Network Proxy
I00006183 6 # of Network Intrusion Prevention and Detection Services
I00006183 7 Primary Business Driver
I00006183 8
I00006183 9
I00006183 10
I00006183 1 Which offerings were sold?
I00006183 2 Number of seats
I00006183 3 Number of countries
I00006183 4 Number of sites
I00006183 5 Will this UC be hosted or on client premises?
I00006183 6 For hosted UC only, is alignment with telecom regulatory/tax compliance program required?
I00006183 7 If yes, what is the percentage of seats in licensed countries? (0-100%)
I00006183 8 Was there a consultative engagement to define the client business case?
I00006183 9 Was there an existing technology that required upgrade or replacement?
I00006183 10 What is the client's availability requirement?
I00006183 1 Device type(s) to be supported
I00006183 2 Service Desk Support levels requested
I00006183 3 Service Desk Support level - Other:
I00006183 4 Onshore service desk required
I00006183 5 Service management tool set deployed
I00006183 6 Service management tool set - Other:
I00006183 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006183 8 Client primary business driver for outsourcing
I00006183 9 Client primary business driver for outsourcing - Other:
I00006183 10 Self Service requirement
I00006183 1 Deal scope for Site Support
I00006183 2 Device type(s) to be supported
I00006183 3 Site Support levels requested
I00006183 4 Site Support levels requested - Other:
I00006183 5 Single site location or multiple
I00006183 6 Locations requiring Site Support
I00006183 7 Service management tool set deployed
I00006183 8 Client primary business driver for outsourcing
I00006183 9 Delivery mode
I00006183 10
I00006183 1 Total device number Win 7 devices
I00006183 2 Total device number Win 8.1 devices
I00006183 3 Total applications in scope
I00006183 4 Number of end user sites
I00006183 5 In how many countries
I00006183 6 Hardware vendors
I00006183 7 Hardware vendors in scope - other:
I00006183 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00006183 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00006183 10 Type(s) of custom engineering required:
I00006183 1 Geographic location
I00006183 2 Number of physical images
I00006183 3 Number of virtual images
I00006183 4 OS type
I00006183 5 Websphere version (if in environment)
I00006183 6 Apache version (if in environment)
I00006183 7 Oracle DB version (if in environment)
I00006183 8 SQL version (if in environment)
I00006183 9 SAP version (if in environment)
I00006183 10 MS Dynamics version (if in environment)
I00006184 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006184 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006184 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006184 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006184 5 Did an ES Client or Practice Principal help sell this engagement
I00006184 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006184 7 Client executive sponsor title -
I00006184 8 Will we produce a formal written client deliverable?
I00006184 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006184 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006185 1 Nature of the Engagement
I00006185 2 Nature of Engagement - Other:
I00006185 3 Execution Methodology
I00006185 4 Execution Methodology - Other:
I00006185 5 Contract Type
I00006185 6 Hosting partner for in scope apps
I00006185 7 Hosting partner for in scope apps - Other:
I00006185 8 Main competitor
I00006185 9 Is engagement global or local
I00006185 10 Application technologies used - Other:
I00006185 1 Application types in scope
I00006185 2 Total number of applications in scope
I00006185 3 Percent of Total App Portfolio in scope
I00006185 4 Is customer global
I00006185 5 T&T Duration – Transition program (Unit: Weeks)
I00006185 6 T&T Duration – Transformation program (Unit: Months)
I00006185 7 AMS operating model included
I00006185 8 Service levels type included
I00006185 9 Application technologies in scope
I00006185 10 AMS standard tools and solution components
I00006185 1 Processes in scope
I00006185 2 Processes in scope - Other:
I00006185 3 Client geographies serviced
I00006185 4 Service delivery locations
I00006185 5 Service delivery locations - Other:
I00006185 6 Enabling technologies implemented
I00006185 7 Enabling technologies implemented - Other:
I00006185 8 Client Finance systems utilized
I00006185 9 Client Finance systems utilized - Other:
I00006185 10 Key volume metrics
I00006190 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006190 2 Tool(s) Availability
I00006190 3 Breakdown of testing types
I00006190 4 Phases of testing included in contract
I00006190 5 Total number of customer use cases/test cases (enter 5 digits)
I00006190 6 % of use cases/test cases automated
I00006190 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006190 8 Industry compliance, standards, security delivery models needs of the customer
I00006190 9 Is testing bundled with Apps services?
I00006190 10
I00006190 1 Service in scope
I00006190 2 Options in scope for Endpoint Threat Management
I00006190 3 Type of technology deployed
I00006190 4 Number of workstations in scope
I00006190 5 Number of servers in scope
I00006190 6 Delivery Location
I00006190 7 Support requirements
I00006190 8 What is the primary business driver
I00006190 9 Primary business driver - Other:
I00006190 10
I00006190 1 Device type(s) to be supported
I00006190 2 Service Desk Support levels requested
I00006190 3 Service Desk Support level - Other:
I00006190 4 Onshore service desk required
I00006190 5 Service management tool set deployed
I00006190 6 Service management tool set - Other:
I00006190 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006190 8 Client primary business driver for outsourcing
I00006190 9 Client primary business driver for outsourcing - Other:
I00006190 10 Self Service requirement
I00006190 1 Deal scope for Site Support
I00006190 2 Device type(s) to be supported
I00006190 3 Site Support levels requested
I00006190 4 Site Support levels requested - Other:
I00006190 5 Single site location or multiple
I00006190 6 Locations requiring Site Support
I00006190 7 Service management tool set deployed
I00006190 8 Client primary business driver for outsourcing
I00006190 9 Delivery mode
I00006190 10
I00006190 1 Application types in scope
I00006190 2 Total number of applications in scope
I00006190 3 Percent of Total App Portfolio in scope
I00006190 4 Is customer global
I00006190 5 T&T Duration – Transition program (Unit: Weeks)
I00006190 6 T&T Duration – Transformation program (Unit: Months)
I00006190 7 AMS operating model included
I00006190 8 Service levels type included
I00006190 9 Application technologies in scope
I00006190 10 AMS standard tools and solution components
I00006191 1 What is the size of client’s application portfolio?
I00006191 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00006191 3 What are the client’s soon-to-be sunset technologies?
I00006191 4 Client's soon-to-be sunset technologies - Other:
I00006191 5 Application hosting location(s) with percentage allocation (should total 100%)
I00006191 6 Is the legacy application a core application?
I00006191 7 What are the applications/middleware/data bases that are in the environment?
I00006191 8 Application/Middleware/Databases - Other:
I00006191 9 What is the business focus area for the application being retired?
I00006191 10 What cost reduction is the client expecting?
I00006191 1 Application types in scope
I00006191 2 Total number of applications in scope
I00006191 3 Percent of Total App Portfolio in scope
I00006191 4 Is customer global
I00006191 5 T&T Duration – Transition program (Unit: Weeks)
I00006191 6 T&T Duration – Transformation program (Unit: Months)
I00006191 7 AMS operating model included
I00006191 8 Service levels type included
I00006191 9 Application technologies in scope
I00006191 10 AMS standard tools and solution components
I00006193 1 Nature of the Engagement
I00006193 2 Nature of Engagement - Other:
I00006193 3 Execution Methodology
I00006193 4 Execution Methodology - Other:
I00006193 5 Contract Type
I00006193 6 Hosting partner for in scope apps
I00006193 7 Hosting partner for in scope apps - Other:
I00006193 8 Main competitor
I00006193 9 Is engagement global or local
I00006193 10 Application technologies used - Other:
I00006193 1 Nature of the Engagement
I00006193 2 Nature of Engagement - Other:
I00006193 3 Execution Methodology
I00006193 4 Execution Methodology - Other:
I00006193 5 Contract Type
I00006193 6 Hosting partner for in scope apps
I00006193 7 Hosting partner for in scope apps - Other:
I00006193 8 Main competitor
I00006193 9 Is engagement global or local
I00006193 10 Application technologies used - Other:
I00006195 1 Nature of the Engagement
I00006195 2 Nature of Engagement - Other:
I00006195 3 Execution Methodology
I00006195 4 Execution Methodology - Other:
I00006195 5 Contract Type
I00006195 6 Hosting partner for in scope apps
I00006195 7 Hosting partner for in scope apps - Other:
I00006195 8 Main competitor
I00006195 9 Is engagement global or local
I00006195 10 Application technologies used - Other:
I00006196 1 Nature of the Engagement
I00006196 2 Nature of Engagement - Other:
I00006196 3 Execution Methodology
I00006196 4 Execution Methodology - Other:
I00006196 5 Contract Type
I00006196 6 Hosting partner for in scope apps
I00006196 7 Hosting partner for in scope apps - Other:
I00006196 8 Main competitor
I00006196 9 Is engagement global or local
I00006196 10 Application technologies used - Other:
I00006196 1 Application types in scope
I00006196 2 Total number of applications in scope
I00006196 3 Percent of Total App Portfolio in scope
I00006196 4 Is customer global
I00006196 5 T&T Duration – Transition program (Unit: Weeks)
I00006196 6 T&T Duration – Transformation program (Unit: Months)
I00006196 7 AMS operating model included
I00006196 8 Service levels type included
I00006196 9 Application technologies in scope
I00006196 10 AMS standard tools and solution components
I00006197 1 Nature of the Engagement
I00006197 2 Nature of Engagement - Other:
I00006197 3 Execution Methodology
I00006197 4 Execution Methodology - Other:
I00006197 5 Contract Type
I00006197 6 Hosting partner for in scope apps
I00006197 7 Hosting partner for in scope apps - Other:
I00006197 8 Main competitor
I00006197 9 Is engagement global or local
I00006197 10 Application technologies used - Other:
I00006197 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006197 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006197 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006197 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006197 5 Did an ES Client or Practice Principal help sell this engagement
I00006197 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006197 7 Client executive sponsor title -
I00006197 8 Will we produce a formal written client deliverable?
I00006197 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006197 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006197 1 Application types in scope
I00006197 2 Total number of applications in scope
I00006197 3 Percent of Total App Portfolio in scope
I00006197 4 Is customer global
I00006197 5 T&T Duration – Transition program (Unit: Weeks)
I00006197 6 T&T Duration – Transformation program (Unit: Months)
I00006197 7 AMS operating model included
I00006197 8 Service levels type included
I00006197 9 Application technologies in scope
I00006197 10 AMS standard tools and solution components
I00006197 1 Application types in scope
I00006197 2 Total number of applications in scope
I00006197 3 Percent of Total App Portfolio in scope
I00006197 4 Is customer global
I00006197 5 T&T Duration – Transition program (Unit: Weeks)
I00006197 6 T&T Duration – Transformation program (Unit: Months)
I00006197 7 AMS operating model included
I00006197 8 Service levels type included
I00006197 9 Application technologies in scope
I00006197 10 AMS standard tools and solution components
I00006199 1 Delivery Location:
I00006199 2 Network Security Service offerings
I00006199 3 # of Managed Firewalls
I00006199 4 # of Next Generation Firewall
I00006199 5 # of Network Proxy
I00006199 6 # of Network Intrusion Prevention and Detection Services
I00006199 7 Primary Business Driver
I00006199 8
I00006199 9
I00006199 10
I00006199 1 Application types in scope
I00006199 2 Total number of applications in scope
I00006199 3 Percent of Total App Portfolio in scope
I00006199 4 Is customer global
I00006199 5 T&T Duration – Transition program (Unit: Weeks)
I00006199 6 T&T Duration – Transformation program (Unit: Months)
I00006199 7 AMS operating model included
I00006199 8 Service levels type included
I00006199 9 Application technologies in scope
I00006199 10 AMS standard tools and solution components
I00006200 1 Deal scope for Site Support
I00006200 2 Device type(s) to be supported
I00006200 3 Site Support levels requested
I00006200 4 Site Support levels requested - Other:
I00006200 5 Single site location or multiple
I00006200 6 Locations requiring Site Support
I00006200 7 Service management tool set deployed
I00006200 8 Client primary business driver for outsourcing
I00006200 9 Delivery mode
I00006200 10
I00006200 1 Device type(s) to be supported
I00006200 2 Service Desk Support levels requested
I00006200 3 Service Desk Support level - Other:
I00006200 4 Onshore service desk required
I00006200 5 Service management tool set deployed
I00006200 6 Service management tool set - Other:
I00006200 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006200 8 Client primary business driver for outsourcing
I00006200 9 Client primary business driver for outsourcing - Other:
I00006200 10 Self Service requirement
I00006201 1 Geographic location
I00006201 2 Number of physical images
I00006201 3 Number of virtual images
I00006201 4 OS type
I00006201 5 Websphere version (if in environment)
I00006201 6 Apache version (if in environment)
I00006201 7 Oracle DB version (if in environment)
I00006201 8 SQL version (if in environment)
I00006201 9 SAP version (if in environment)
I00006201 10 MS Dynamics version (if in environment)
I00006201 1 Geographic location
I00006201 2 Number of physical images
I00006201 3 Number of virtual images
I00006201 4 OS type
I00006201 5 Websphere version (if in environment)
I00006201 6 Apache version (if in environment)
I00006201 7 Oracle DB version (if in environment)
I00006201 8 SQL version (if in environment)
I00006201 9 SAP version (if in environment)
I00006201 10 MS Dynamics version (if in environment)
I00006201 1 Geographic location
I00006201 2 Number of physical images
I00006201 3 Number of virtual images
I00006201 4 OS type
I00006201 5 Websphere version (if in environment)
I00006201 6 Apache version (if in environment)
I00006201 7 Oracle DB version (if in environment)
I00006201 8 SQL version (if in environment)
I00006201 9 SAP version (if in environment)
I00006201 10 MS Dynamics version (if in environment)
I00006201 1 Deal scope for Site Support
I00006201 2 Device type(s) to be supported
I00006201 3 Site Support levels requested
I00006201 4 Site Support levels requested - Other:
I00006201 5 Single site location or multiple
I00006201 6 Locations requiring Site Support
I00006201 7 Service management tool set deployed
I00006201 8 Client primary business driver for outsourcing
I00006201 9 Delivery mode
I00006201 10
I00006201 1 Geographic location
I00006201 2 Number of physical images
I00006201 3 Number of virtual images
I00006201 4 OS type
I00006201 5 Websphere version (if in environment)
I00006201 6 Apache version (if in environment)
I00006201 7 Oracle DB version (if in environment)
I00006201 8 SQL version (if in environment)
I00006201 9 SAP version (if in environment)
I00006201 10 MS Dynamics version (if in environment)
I00006201 1 Device type(s) to be supported
I00006201 2 Service Desk Support levels requested
I00006201 3 Service Desk Support level - Other:
I00006201 4 Onshore service desk required
I00006201 5 Service management tool set deployed
I00006201 6 Service management tool set - Other:
I00006201 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006201 8 Client primary business driver for outsourcing
I00006201 9 Client primary business driver for outsourcing - Other:
I00006201 10 Self Service requirement
I00006201 1 Device type(s) to be supported
I00006201 2 Service Desk Support levels requested
I00006201 3 Service Desk Support level - Other:
I00006201 4 Onshore service desk required
I00006201 5 Service management tool set deployed
I00006201 6 Service management tool set - Other:
I00006201 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006201 8 Client primary business driver for outsourcing
I00006201 9 Client primary business driver for outsourcing - Other:
I00006201 10 Self Service requirement
I00006201 1 Device type(s) to be supported
I00006201 2 Service Desk Support levels requested
I00006201 3 Service Desk Support level - Other:
I00006201 4 Onshore service desk required
I00006201 5 Service management tool set deployed
I00006201 6 Service management tool set - Other:
I00006201 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006201 8 Client primary business driver for outsourcing
I00006201 9 Client primary business driver for outsourcing - Other:
I00006201 10 Self Service requirement
I00006201 1 Device type(s) to be supported
I00006201 2 Service Desk Support levels requested
I00006201 3 Service Desk Support level - Other:
I00006201 4 Onshore service desk required
I00006201 5 Service management tool set deployed
I00006201 6 Service management tool set - Other:
I00006201 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006201 8 Client primary business driver for outsourcing
I00006201 9 Client primary business driver for outsourcing - Other:
I00006201 10 Self Service requirement
I00006201 1 Device type(s) to be supported
I00006201 2 Service Desk Support levels requested
I00006201 3 Service Desk Support level - Other:
I00006201 4 Onshore service desk required
I00006201 5 Service management tool set deployed
I00006201 6 Service management tool set - Other:
I00006201 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006201 8 Client primary business driver for outsourcing
I00006201 9 Client primary business driver for outsourcing - Other:
I00006201 10 Self Service requirement
I00006201 1 Device type(s) to be supported
I00006201 2 Service Desk Support levels requested
I00006201 3 Service Desk Support level - Other:
I00006201 4 Onshore service desk required
I00006201 5 Service management tool set deployed
I00006201 6 Service management tool set - Other:
I00006201 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006201 8 Client primary business driver for outsourcing
I00006201 9 Client primary business driver for outsourcing - Other:
I00006201 10 Self Service requirement
I00006202 1 Deal scope for Site Support
I00006202 2 Device type(s) to be supported
I00006202 3 Site Support levels requested
I00006202 4 Site Support levels requested - Other:
I00006202 5 Single site location or multiple
I00006202 6 Locations requiring Site Support
I00006202 7 Service management tool set deployed
I00006202 8 Client primary business driver for outsourcing
I00006202 9 Delivery mode
I00006202 10
I00006202 1 Deal scope for Site Support
I00006202 2 Device type(s) to be supported
I00006202 3 Site Support levels requested
I00006202 4 Site Support levels requested - Other:
I00006202 5 Single site location or multiple
I00006202 6 Locations requiring Site Support
I00006202 7 Service management tool set deployed
I00006202 8 Client primary business driver for outsourcing
I00006202 9 Delivery mode
I00006202 10
I00006202 1 Deal scope for Site Support
I00006202 2 Device type(s) to be supported
I00006202 3 Site Support levels requested
I00006202 4 Site Support levels requested - Other:
I00006202 5 Single site location or multiple
I00006202 6 Locations requiring Site Support
I00006202 7 Service management tool set deployed
I00006202 8 Client primary business driver for outsourcing
I00006202 9 Delivery mode
I00006202 10
I00006202 1 Nature of the Engagement
I00006202 2 Nature of Engagement - Other:
I00006202 3 Execution Methodology
I00006202 4 Execution Methodology - Other:
I00006202 5 Contract Type
I00006202 6 Hosting partner for in scope apps
I00006202 7 Hosting partner for in scope apps - Other:
I00006202 8 Main competitor
I00006202 9 Is engagement global or local
I00006202 10 Application technologies used - Other:
I00006203 1 Geographic location
I00006203 2 Number of physical images
I00006203 3 Number of virtual images
I00006203 4 OS type
I00006203 5 Websphere version (if in environment)
I00006203 6 Apache version (if in environment)
I00006203 7 Oracle DB version (if in environment)
I00006203 8 SQL version (if in environment)
I00006203 9 SAP version (if in environment)
I00006203 10 MS Dynamics version (if in environment)
I00006203 1 Application types in scope
I00006203 2 Total number of applications in scope
I00006203 3 Percent of Total App Portfolio in scope
I00006203 4 Is customer global
I00006203 5 T&T Duration – Transition program (Unit: Weeks)
I00006203 6 T&T Duration – Transformation program (Unit: Months)
I00006203 7 AMS operating model included
I00006203 8 Service levels type included
I00006203 9 Application technologies in scope
I00006203 10 AMS standard tools and solution components
I00006203 1 Geographic location
I00006203 2 Number of physical images
I00006203 3 Number of virtual images
I00006203 4 OS type
I00006203 5 Websphere version (if in environment)
I00006203 6 Apache version (if in environment)
I00006203 7 Oracle DB version (if in environment)
I00006203 8 SQL version (if in environment)
I00006203 9 SAP version (if in environment)
I00006203 10 MS Dynamics version (if in environment)
I00006203 1 Geographic location
I00006203 2 Number of physical images
I00006203 3 Number of virtual images
I00006203 4 OS type
I00006203 5 Websphere version (if in environment)
I00006203 6 Apache version (if in environment)
I00006203 7 Oracle DB version (if in environment)
I00006203 8 SQL version (if in environment)
I00006203 9 SAP version (if in environment)
I00006203 10 MS Dynamics version (if in environment)
I00006203 1 Application types in scope
I00006203 2 Total number of applications in scope
I00006203 3 Percent of Total App Portfolio in scope
I00006203 4 Is customer global
I00006203 5 T&T Duration – Transition program (Unit: Weeks)
I00006203 6 T&T Duration – Transformation program (Unit: Months)
I00006203 7 AMS operating model included
I00006203 8 Service levels type included
I00006203 9 Application technologies in scope
I00006203 10 AMS standard tools and solution components
I00006203 1 Geographic location
I00006203 2 Number of physical images
I00006203 3 Number of virtual images
I00006203 4 OS type
I00006203 5 Websphere version (if in environment)
I00006203 6 Apache version (if in environment)
I00006203 7 Oracle DB version (if in environment)
I00006203 8 SQL version (if in environment)
I00006203 9 SAP version (if in environment)
I00006203 10 MS Dynamics version (if in environment)
I00006204 1 Application types in scope
I00006204 2 Total number of applications in scope
I00006204 3 Percent of Total App Portfolio in scope
I00006204 4 Is customer global
I00006204 5 T&T Duration – Transition program (Unit: Weeks)
I00006204 6 T&T Duration – Transformation program (Unit: Months)
I00006204 7 AMS operating model included
I00006204 8 Service levels type included
I00006204 9 Application technologies in scope
I00006204 10 AMS standard tools and solution components
I00006204 1 Application types in scope
I00006204 2 Total number of applications in scope
I00006204 3 Percent of Total App Portfolio in scope
I00006204 4 Is customer global
I00006204 5 T&T Duration – Transition program (Unit: Weeks)
I00006204 6 T&T Duration – Transformation program (Unit: Months)
I00006204 7 AMS operating model included
I00006204 8 Service levels type included
I00006204 9 Application technologies in scope
I00006204 10 AMS standard tools and solution components
I00006204 1 Nature of the Engagement
I00006204 2 Nature of Engagement - Other:
I00006204 3 Execution Methodology
I00006204 4 Execution Methodology - Other:
I00006204 5 Contract Type
I00006204 6 Hosting partner for in scope apps
I00006204 7 Hosting partner for in scope apps - Other:
I00006204 8 Main competitor
I00006204 9 Is engagement global or local
I00006204 10 Application technologies used - Other:
I00006204 1 Nature of the Engagement
I00006204 2 Nature of Engagement - Other:
I00006204 3 Execution Methodology
I00006204 4 Execution Methodology - Other:
I00006204 5 Contract Type
I00006204 6 Hosting partner for in scope apps
I00006204 7 Hosting partner for in scope apps - Other:
I00006204 8 Main competitor
I00006204 9 Is engagement global or local
I00006204 10 Application technologies used - Other:
I00006204 1 Location Delivered From
I00006204 2 Deployment model
I00006204 3 Number of domains protected
I00006204 4 Volume of traffic protected (Unit Mbps)
I00006204 5 What was the primary business driver?
I00006204 6 Primary business driver - Other:
I00006204 7
I00006204 8
I00006204 9
I00006204 10
I00006205 1 Device type(s) to be supported
I00006205 2 Service Desk Support levels requested
I00006205 3 Service Desk Support level - Other:
I00006205 4 Onshore service desk required
I00006205 5 Service management tool set deployed
I00006205 6 Service management tool set - Other:
I00006205 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006205 8 Client primary business driver for outsourcing
I00006205 9 Client primary business driver for outsourcing - Other:
I00006205 10 Self Service requirement
I00006206 1 Device type(s) to be supported
I00006206 2 Service Desk Support levels requested
I00006206 3 Service Desk Support level - Other:
I00006206 4 Onshore service desk required
I00006206 5 Service management tool set deployed
I00006206 6 Service management tool set - Other:
I00006206 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006206 8 Client primary business driver for outsourcing
I00006206 9 Client primary business driver for outsourcing - Other:
I00006206 10 Self Service requirement
I00006207 1 Application types in scope
I00006207 2 Total number of applications in scope
I00006207 3 Percent of Total App Portfolio in scope
I00006207 4 Is customer global
I00006207 5 T&T Duration – Transition program (Unit: Weeks)
I00006207 6 T&T Duration – Transformation program (Unit: Months)
I00006207 7 AMS operating model included
I00006207 8 Service levels type included
I00006207 9 Application technologies in scope
I00006207 10 AMS standard tools and solution components
I00006207 1 Geographic location
I00006207 2 Number of physical images
I00006207 3 Number of virtual images
I00006207 4 OS type
I00006207 5 Websphere version (if in environment)
I00006207 6 Apache version (if in environment)
I00006207 7 Oracle DB version (if in environment)
I00006207 8 SQL version (if in environment)
I00006207 9 SAP version (if in environment)
I00006207 10 MS Dynamics version (if in environment)
I00006208 1 Nature of the Engagement
I00006208 2 Nature of Engagement - Other:
I00006208 3 Execution Methodology
I00006208 4 Execution Methodology - Other:
I00006208 5 Contract Type
I00006208 6 Hosting partner for in scope apps
I00006208 7 Hosting partner for in scope apps - Other:
I00006208 8 Main competitor
I00006208 9 Is engagement global or local
I00006208 10 Application technologies used - Other:
I00006208 1 Application types in scope
I00006208 2 Total number of applications in scope
I00006208 3 Percent of Total App Portfolio in scope
I00006208 4 Is customer global
I00006208 5 T&T Duration – Transition program (Unit: Weeks)
I00006208 6 T&T Duration – Transformation program (Unit: Months)
I00006208 7 AMS operating model included
I00006208 8 Service levels type included
I00006208 9 Application technologies in scope
I00006208 10 AMS standard tools and solution components
I00006208 1 Application types in scope
I00006208 2 Total number of applications in scope
I00006208 3 Percent of Total App Portfolio in scope
I00006208 4 Is customer global
I00006208 5 T&T Duration – Transition program (Unit: Weeks)
I00006208 6 T&T Duration – Transformation program (Unit: Months)
I00006208 7 AMS operating model included
I00006208 8 Service levels type included
I00006208 9 Application technologies in scope
I00006208 10 AMS standard tools and solution components
I00006209 1 Nature of the Engagement
I00006209 2 Nature of Engagement - Other:
I00006209 3 Execution Methodology
I00006209 4 Execution Methodology - Other:
I00006209 5 Contract Type
I00006209 6 Hosting partner for in scope apps
I00006209 7 Hosting partner for in scope apps - Other:
I00006209 8 Main competitor
I00006209 9 Is engagement global or local
I00006209 10 Application technologies used - Other:
I00006209 1 Application types in scope
I00006209 2 Total number of applications in scope
I00006209 3 Percent of Total App Portfolio in scope
I00006209 4 Is customer global
I00006209 5 T&T Duration – Transition program (Unit: Weeks)
I00006209 6 T&T Duration – Transformation program (Unit: Months)
I00006209 7 AMS operating model included
I00006209 8 Service levels type included
I00006209 9 Application technologies in scope
I00006209 10 AMS standard tools and solution components
I00006209 1 Nature of the Engagement
I00006209 2 Nature of Engagement - Other:
I00006209 3 Execution Methodology
I00006209 4 Execution Methodology - Other:
I00006209 5 Contract Type
I00006209 6 Hosting partner for in scope apps
I00006209 7 Hosting partner for in scope apps - Other:
I00006209 8 Main competitor
I00006209 9 Is engagement global or local
I00006209 10 Application technologies used - Other:
I00006209 1 Application types in scope
I00006209 2 Total number of applications in scope
I00006209 3 Percent of Total App Portfolio in scope
I00006209 4 Is customer global
I00006209 5 T&T Duration – Transition program (Unit: Weeks)
I00006209 6 T&T Duration – Transformation program (Unit: Months)
I00006209 7 AMS operating model included
I00006209 8 Service levels type included
I00006209 9 Application technologies in scope
I00006209 10 AMS standard tools and solution components
I00006210 1 Application types in scope
I00006210 2 Total number of applications in scope
I00006210 3 Percent of Total App Portfolio in scope
I00006210 4 Is customer global
I00006210 5 T&T Duration – Transition program (Unit: Weeks)
I00006210 6 T&T Duration – Transformation program (Unit: Months)
I00006210 7 AMS operating model included
I00006210 8 Service levels type included
I00006210 9 Application technologies in scope
I00006210 10 AMS standard tools and solution components
I00006210 1 Application types in scope
I00006210 2 Total number of applications in scope
I00006210 3 Percent of Total App Portfolio in scope
I00006210 4 Is customer global
I00006210 5 T&T Duration – Transition program (Unit: Weeks)
I00006210 6 T&T Duration – Transformation program (Unit: Months)
I00006210 7 AMS operating model included
I00006210 8 Service levels type included
I00006210 9 Application technologies in scope
I00006210 10 AMS standard tools and solution components
I00006210 1 Delivery Location:
I00006210 2 Network Security Service offerings
I00006210 3 # of Managed Firewalls
I00006210 4 # of Next Generation Firewall
I00006210 5 # of Network Proxy
I00006210 6 # of Network Intrusion Prevention and Detection Services
I00006210 7 Primary Business Driver
I00006210 8
I00006210 9
I00006210 10
I00006211 1 Scope of Services
I00006211 2 Products Used
I00006211 3 Products Used - Other:
I00006211 4 Supported Channels
I00006211 5 Supported Channels - Other:
I00006211 6 Delivery Locations
I00006211 7 Third-Party Partners used :
I00006211 8
I00006211 9
I00006211 10
I00006211 1 Nature of the Engagement
I00006211 2 Nature of Engagement - Other:
I00006211 3 Execution Methodology
I00006211 4 Execution Methodology - Other:
I00006211 5 Contract Type
I00006211 6 Hosting partner for in scope apps
I00006211 7 Hosting partner for in scope apps - Other:
I00006211 8 Main competitor
I00006211 9 Is engagement global or local
I00006211 10 Application technologies used - Other:
I00006211 1 Application types in scope
I00006211 2 Total number of applications in scope
I00006211 3 Percent of Total App Portfolio in scope
I00006211 4 Is customer global
I00006211 5 T&T Duration – Transition program (Unit: Weeks)
I00006211 6 T&T Duration – Transformation program (Unit: Months)
I00006211 7 AMS operating model included
I00006211 8 Service levels type included
I00006211 9 Application technologies in scope
I00006211 10 AMS standard tools and solution components
I00006211 1 Device type(s) to be supported
I00006211 2 Service Desk Support levels requested
I00006211 3 Service Desk Support level - Other:
I00006211 4 Onshore service desk required
I00006211 5 Service management tool set deployed
I00006211 6 Service management tool set - Other:
I00006211 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006211 8 Client primary business driver for outsourcing
I00006211 9 Client primary business driver for outsourcing - Other:
I00006211 10 Self Service requirement
I00006215 1 Geographic location
I00006215 2 Number of physical images
I00006215 3 Number of virtual images
I00006215 4 OS type
I00006215 5 Websphere version (if in environment)
I00006215 6 Apache version (if in environment)
I00006215 7 Oracle DB version (if in environment)
I00006215 8 SQL version (if in environment)
I00006215 9 SAP version (if in environment)
I00006215 10 MS Dynamics version (if in environment)
I00006217 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006217 2 Tool(s) Availability
I00006217 3 Breakdown of testing types
I00006217 4 Phases of testing included in contract
I00006217 5 Total number of customer use cases/test cases (enter 5 digits)
I00006217 6 % of use cases/test cases automated
I00006217 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006217 8 Industry compliance, standards, security delivery models needs of the customer
I00006217 9 Is testing bundled with Apps services?
I00006217 10
I00006218 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006218 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006218 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006218 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006218 5 Did an ES Client or Practice Principal help sell this engagement
I00006218 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006218 7 Client executive sponsor title -
I00006218 8 Will we produce a formal written client deliverable?
I00006218 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006218 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006219 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 5 Did an ES Client or Practice Principal help sell this engagement
I00006219 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006219 7 Client executive sponsor title -
I00006219 8 Will we produce a formal written client deliverable?
I00006219 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006219 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006219 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 5 Did an ES Client or Practice Principal help sell this engagement
I00006219 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006219 7 Client executive sponsor title -
I00006219 8 Will we produce a formal written client deliverable?
I00006219 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006219 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006219 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 5 Did an ES Client or Practice Principal help sell this engagement
I00006219 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006219 7 Client executive sponsor title -
I00006219 8 Will we produce a formal written client deliverable?
I00006219 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006219 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006219 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006219 5 Did an ES Client or Practice Principal help sell this engagement
I00006219 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006219 7 Client executive sponsor title -
I00006219 8 Will we produce a formal written client deliverable?
I00006219 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006219 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006228 1 Scope of Services
I00006228 2 Products Used
I00006228 3 Products Used - Other:
I00006228 4 Supported Channels
I00006228 5 Supported Channels - Other:
I00006228 6 Delivery Locations
I00006228 7 Third-Party Partners used :
I00006228 8
I00006228 9
I00006228 10
I00006229 1 Recovery Time Objective (Unit hours)
I00006229 2 Recovery Point Objective (Unit hours)
I00006229 3 Number of virtual/physical image: Windows 2212
I00006229 4 Number of virtual/physical images: Linux
I00006229 5 Number of virtual/physical images: Redhat
I00006229 6 Number of virtual/physical images: AIX
I00006229 7 Number of virtual/physical images: Solaris
I00006229 8 Number of virtual/physical images: -UX
I00006229 9 Amount of Protected Storage (Unit TB)
I00006229 10 What industry compliance, security levels, regulatory were needed?
I00006229 1 Geographic location
I00006229 2 Number of physical images
I00006229 3 Number of virtual images
I00006229 4 OS type
I00006229 5 Websphere version (if in environment)
I00006229 6 Apache version (if in environment)
I00006229 7 Oracle DB version (if in environment)
I00006229 8 SQL version (if in environment)
I00006229 9 SAP version (if in environment)
I00006229 10 MS Dynamics version (if in environment)
I00006229 1 Nature of the Engagement
I00006229 2 Nature of Engagement - Other:
I00006229 3 Execution Methodology
I00006229 4 Execution Methodology - Other:
I00006229 5 Contract Type
I00006229 6 Hosting partner for in scope apps
I00006229 7 Hosting partner for in scope apps - Other:
I00006229 8 Main competitor
I00006229 9 Is engagement global or local
I00006229 10 Application technologies used - Other:
I00006229 1 SLMS Services contracted
I00006229 2 Number of countries that require support and/or invoicing :
I00006229 3 List of software publishers in scope
I00006229 4 Software publishers in scope - Other:
I00006229 5 # of seats in Microsoft Enterprise Agreement
I00006229 6 Key driver for client decision
I00006229 7 Total $ annual software spend ($M)
I00006229 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00006229 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00006229 10 Asset inventory tooling used by customer
I00006230 1 Application types in scope
I00006230 2 Total number of applications in scope
I00006230 3 Percent of Total App Portfolio in scope
I00006230 4 Is customer global
I00006230 5 T&T Duration – Transition program (Unit: Weeks)
I00006230 6 T&T Duration – Transformation program (Unit: Months)
I00006230 7 AMS operating model included
I00006230 8 Service levels type included
I00006230 9 Application technologies in scope
I00006230 10 AMS standard tools and solution components
I00006230 1 Deal scope for Site Support
I00006230 2 Device type(s) to be supported
I00006230 3 Site Support levels requested
I00006230 4 Site Support levels requested - Other:
I00006230 5 Single site location or multiple
I00006230 6 Locations requiring Site Support
I00006230 7 Service management tool set deployed
I00006230 8 Client primary business driver for outsourcing
I00006230 9 Delivery mode
I00006230 10
I00006230 1 Application types in scope
I00006230 2 Total number of applications in scope
I00006230 3 Percent of Total App Portfolio in scope
I00006230 4 Is customer global
I00006230 5 T&T Duration – Transition program (Unit: Weeks)
I00006230 6 T&T Duration – Transformation program (Unit: Months)
I00006230 7 AMS operating model included
I00006230 8 Service levels type included
I00006230 9 Application technologies in scope
I00006230 10 AMS standard tools and solution components
I00006230 1 Application types in scope
I00006230 2 Total number of applications in scope
I00006230 3 Percent of Total App Portfolio in scope
I00006230 4 Is customer global
I00006230 5 T&T Duration – Transition program (Unit: Weeks)
I00006230 6 T&T Duration – Transformation program (Unit: Months)
I00006230 7 AMS operating model included
I00006230 8 Service levels type included
I00006230 9 Application technologies in scope
I00006230 10 AMS standard tools and solution components
I00006230 1 Application types in scope
I00006230 2 Total number of applications in scope
I00006230 3 Percent of Total App Portfolio in scope
I00006230 4 Is customer global
I00006230 5 T&T Duration – Transition program (Unit: Weeks)
I00006230 6 T&T Duration – Transformation program (Unit: Months)
I00006230 7 AMS operating model included
I00006230 8 Service levels type included
I00006230 9 Application technologies in scope
I00006230 10 AMS standard tools and solution components
I00006230 1 Application types in scope
I00006230 2 Total number of applications in scope
I00006230 3 Percent of Total App Portfolio in scope
I00006230 4 Is customer global
I00006230 5 T&T Duration – Transition program (Unit: Weeks)
I00006230 6 T&T Duration – Transformation program (Unit: Months)
I00006230 7 AMS operating model included
I00006230 8 Service levels type included
I00006230 9 Application technologies in scope
I00006230 10 AMS standard tools and solution components
I00006230 1 Application types in scope
I00006230 2 Total number of applications in scope
I00006230 3 Percent of Total App Portfolio in scope
I00006230 4 Is customer global
I00006230 5 T&T Duration – Transition program (Unit: Weeks)
I00006230 6 T&T Duration – Transformation program (Unit: Months)
I00006230 7 AMS operating model included
I00006230 8 Service levels type included
I00006230 9 Application technologies in scope
I00006230 10 AMS standard tools and solution components
I00006230 1 Application types in scope
I00006230 2 Total number of applications in scope
I00006230 3 Percent of Total App Portfolio in scope
I00006230 4 Is customer global
I00006230 5 T&T Duration – Transition program (Unit: Weeks)
I00006230 6 T&T Duration – Transformation program (Unit: Months)
I00006230 7 AMS operating model included
I00006230 8 Service levels type included
I00006230 9 Application technologies in scope
I00006230 10 AMS standard tools and solution components
I00006230 1 Application types in scope
I00006230 2 Total number of applications in scope
I00006230 3 Percent of Total App Portfolio in scope
I00006230 4 Is customer global
I00006230 5 T&T Duration – Transition program (Unit: Weeks)
I00006230 6 T&T Duration – Transformation program (Unit: Months)
I00006230 7 AMS operating model included
I00006230 8 Service levels type included
I00006230 9 Application technologies in scope
I00006230 10 AMS standard tools and solution components
I00006230 1 Geographic location
I00006230 2 Number of physical images
I00006230 3 Number of virtual images
I00006230 4 OS type
I00006230 5 Websphere version (if in environment)
I00006230 6 Apache version (if in environment)
I00006230 7 Oracle DB version (if in environment)
I00006230 8 SQL version (if in environment)
I00006230 9 SAP version (if in environment)
I00006230 10 MS Dynamics version (if in environment)
I00006231 1 Application types in scope
I00006231 2 Total number of applications in scope
I00006231 3 Percent of Total App Portfolio in scope
I00006231 4 Is customer global
I00006231 5 T&T Duration – Transition program (Unit: Weeks)
I00006231 6 T&T Duration – Transformation program (Unit: Months)
I00006231 7 AMS operating model included
I00006231 8 Service levels type included
I00006231 9 Application technologies in scope
I00006231 10 AMS standard tools and solution components
I00006231 1 Geographic location
I00006231 2 Number of physical images
I00006231 3 Number of virtual images
I00006231 4 OS type
I00006231 5 Websphere version (if in environment)
I00006231 6 Apache version (if in environment)
I00006231 7 Oracle DB version (if in environment)
I00006231 8 SQL version (if in environment)
I00006231 9 SAP version (if in environment)
I00006231 10 MS Dynamics version (if in environment)
I00006231 1 Application types in scope
I00006231 2 Total number of applications in scope
I00006231 3 Percent of Total App Portfolio in scope
I00006231 4 Is customer global
I00006231 5 T&T Duration – Transition program (Unit: Weeks)
I00006231 6 T&T Duration – Transformation program (Unit: Months)
I00006231 7 AMS operating model included
I00006231 8 Service levels type included
I00006231 9 Application technologies in scope
I00006231 10 AMS standard tools and solution components
I00006232 1 Nature of the Engagement
I00006232 2 Nature of Engagement - Other:
I00006232 3 Execution Methodology
I00006232 4 Execution Methodology - Other:
I00006232 5 Contract Type
I00006232 6 Hosting partner for in scope apps
I00006232 7 Hosting partner for in scope apps - Other:
I00006232 8 Main competitor
I00006232 9 Is engagement global or local
I00006232 10 Application technologies used - Other:
I00006232 1 Geographic location
I00006232 2 Number of Windows 2012 virtual/physical images
I00006232 3 Number of Linux virtual/physical images
I00006232 4 Number of Redhat virtual/physical images
I00006232 5 Applications that are in the environment and current versions
I00006232 6 ISV/SaaS Applications that are in the environment and current versions
I00006232 7 Middleware/data bases that are in the environment and current versions
I00006232 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006232 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006232 10 What types of Network Services were required
I00006233 1 Nature of the Engagement
I00006233 2 Nature of Engagement - Other:
I00006233 3 Execution Methodology
I00006233 4 Execution Methodology - Other:
I00006233 5 Contract Type
I00006233 6 Hosting partner for in scope apps
I00006233 7 Hosting partner for in scope apps - Other:
I00006233 8 Main competitor
I00006233 9 Is engagement global or local
I00006233 10 Application technologies used - Other:
I00006233 1 Nature of the Engagement
I00006233 2 Nature of Engagement - Other:
I00006233 3 Execution Methodology
I00006233 4 Execution Methodology - Other:
I00006233 5 Contract Type
I00006233 6 Hosting partner for in scope apps
I00006233 7 Hosting partner for in scope apps - Other:
I00006233 8 Main competitor
I00006233 9 Is engagement global or local
I00006233 10 Application technologies used - Other:
I00006233 1 Nature of the Engagement
I00006233 2 Nature of Engagement - Other:
I00006233 3 Execution Methodology
I00006233 4 Execution Methodology - Other:
I00006233 5 Contract Type
I00006233 6 Hosting partner for in scope apps
I00006233 7 Hosting partner for in scope apps - Other:
I00006233 8 Main competitor
I00006233 9 Is engagement global or local
I00006233 10 Application technologies used - Other:
I00006233 1 Nature of the Engagement
I00006233 2 Nature of Engagement - Other:
I00006233 3 Execution Methodology
I00006233 4 Execution Methodology - Other:
I00006233 5 Contract Type
I00006233 6 Hosting partner for in scope apps
I00006233 7 Hosting partner for in scope apps - Other:
I00006233 8 Main competitor
I00006233 9 Is engagement global or local
I00006233 10 Application technologies used - Other:
I00006233 1 Nature of the Engagement
I00006233 2 Nature of Engagement - Other:
I00006233 3 Execution Methodology
I00006233 4 Execution Methodology - Other:
I00006233 5 Contract Type
I00006233 6 Hosting partner for in scope apps
I00006233 7 Hosting partner for in scope apps - Other:
I00006233 8 Main competitor
I00006233 9 Is engagement global or local
I00006233 10 Application technologies used - Other:
I00006233 1 Nature of the Engagement
I00006233 2 Nature of Engagement - Other:
I00006233 3 Execution Methodology
I00006233 4 Execution Methodology - Other:
I00006233 5 Contract Type
I00006233 6 Hosting partner for in scope apps
I00006233 7 Hosting partner for in scope apps - Other:
I00006233 8 Main competitor
I00006233 9 Is engagement global or local
I00006233 10 Application technologies used - Other:
I00006233 1 Application types in scope
I00006233 2 Total number of applications in scope
I00006233 3 Percent of Total App Portfolio in scope
I00006233 4 Is customer global
I00006233 5 T&T Duration – Transition program (Unit: Weeks)
I00006233 6 T&T Duration – Transformation program (Unit: Months)
I00006233 7 AMS operating model included
I00006233 8 Service levels type included
I00006233 9 Application technologies in scope
I00006233 10 AMS standard tools and solution components
I00006233 1 Geographic location
I00006233 2 Number of physical images
I00006233 3 Number of virtual images
I00006233 4 OS type
I00006233 5 Websphere version (if in environment)
I00006233 6 Apache version (if in environment)
I00006233 7 Oracle DB version (if in environment)
I00006233 8 SQL version (if in environment)
I00006233 9 SAP version (if in environment)
I00006233 10 MS Dynamics version (if in environment)
I00006233 1 Geographic location
I00006233 2 Number of physical images
I00006233 3 Number of virtual images
I00006233 4 OS type
I00006233 5 Websphere version (if in environment)
I00006233 6 Apache version (if in environment)
I00006233 7 Oracle DB version (if in environment)
I00006233 8 SQL version (if in environment)
I00006233 9 SAP version (if in environment)
I00006233 10 MS Dynamics version (if in environment)
I00006233 1 Recovery Time Objective (Unit hours)
I00006233 2 Recovery Point Objective (Unit hours)
I00006233 3 Number of virtual/physical image: Windows 2020
I00006233 4 Number of virtual/physical images: Linux
I00006233 5 Number of virtual/physical images: Redhat
I00006233 6 Number of virtual/physical images: AIX
I00006233 7 Number of virtual/physical images: Solaris
I00006233 8 Number of virtual/physical images: -UX
I00006233 9 Amount of Protected Storage (Unit TB)
I00006233 10 What industry compliance, security levels, regulatory were needed?
I00006233 1 Geographic location
I00006233 2 Number of physical images
I00006233 3 Number of virtual images
I00006233 4 OS type
I00006233 5 Websphere version (if in environment)
I00006233 6 Apache version (if in environment)
I00006233 7 Oracle DB version (if in environment)
I00006233 8 SQL version (if in environment)
I00006233 9 SAP version (if in environment)
I00006233 10 MS Dynamics version (if in environment)
I00006234 1 Geographic location
I00006234 2 Number of physical images
I00006234 3 Number of virtual images
I00006234 4 OS type
I00006234 5 Websphere version (if in environment)
I00006234 6 Apache version (if in environment)
I00006234 7 Oracle DB version (if in environment)
I00006234 8 SQL version (if in environment)
I00006234 9 SAP version (if in environment)
I00006234 10 MS Dynamics version (if in environment)
I00006234 1 Recovery Time Objective (Unit hours)
I00006234 2 Recovery Point Objective (Unit hours)
I00006234 3 Number of virtual/physical image: Windows 2021
I00006234 4 Number of virtual/physical images: Linux
I00006234 5 Number of virtual/physical images: Redhat
I00006234 6 Number of virtual/physical images: AIX
I00006234 7 Number of virtual/physical images: Solaris
I00006234 8 Number of virtual/physical images: -UX
I00006234 9 Amount of Protected Storage (Unit TB)
I00006234 10 What industry compliance, security levels, regulatory were needed?
I00006234 1 Geographic location
I00006234 2 Number of physical images
I00006234 3 Number of virtual images
I00006234 4 OS type
I00006234 5 Websphere version (if in environment)
I00006234 6 Apache version (if in environment)
I00006234 7 Oracle DB version (if in environment)
I00006234 8 SQL version (if in environment)
I00006234 9 SAP version (if in environment)
I00006234 10 MS Dynamics version (if in environment)
I00006234 1 Geographic location
I00006234 2 Number of physical images
I00006234 3 Number of virtual images
I00006234 4 OS type
I00006234 5 Websphere version (if in environment)
I00006234 6 Apache version (if in environment)
I00006234 7 Oracle DB version (if in environment)
I00006234 8 SQL version (if in environment)
I00006234 9 SAP version (if in environment)
I00006234 10 MS Dynamics version (if in environment)
I00006235 1 Scope of Services
I00006235 2 Products Used
I00006235 3 Products Used - Other:
I00006235 4 Supported Channels
I00006235 5 Supported Channels - Other:
I00006235 6 Delivery Locations
I00006235 7 Third-Party Partners used :
I00006235 8
I00006235 9
I00006235 10
I00006235 1 Geographic location
I00006235 2 Number of physical images
I00006235 3 Number of virtual images
I00006235 4 OS type
I00006235 5 Websphere version (if in environment)
I00006235 6 Apache version (if in environment)
I00006235 7 Oracle DB version (if in environment)
I00006235 8 SQL version (if in environment)
I00006235 9 SAP version (if in environment)
I00006235 10 MS Dynamics version (if in environment)
I00006235 1 Geographic location
I00006235 2 Number of physical images
I00006235 3 Number of virtual images
I00006235 4 OS type
I00006235 5 Websphere version (if in environment)
I00006235 6 Apache version (if in environment)
I00006235 7 Oracle DB version (if in environment)
I00006235 8 SQL version (if in environment)
I00006235 9 SAP version (if in environment)
I00006235 10 MS Dynamics version (if in environment)
I00006236 1 Nature of the Engagement
I00006236 2 Nature of Engagement - Other:
I00006236 3 Execution Methodology
I00006236 4 Execution Methodology - Other:
I00006236 5 Contract Type
I00006236 6 Hosting partner for in scope apps
I00006236 7 Hosting partner for in scope apps - Other:
I00006236 8 Main competitor
I00006236 9 Is engagement global or local
I00006236 10 Application technologies used - Other:
I00006236 1 Processes in scope
I00006236 2 Processes in scope - Other:
I00006236 3 Client geographies serviced
I00006236 4 Service delivery locations
I00006236 5 Service delivery locations - Other:
I00006236 6 Enabling technologies implemented
I00006236 7 Enabling technologies implemented - Other:
I00006236 8 Client Finance systems utilized
I00006236 9 Client Finance systems utilized - Other:
I00006236 10 Key volume metrics
I00006236 1 Delivery Location:
I00006236 2 Network Security Service offerings
I00006236 3 # of Managed Firewalls
I00006236 4 # of Next Generation Firewall
I00006236 5 # of Network Proxy
I00006236 6 # of Network Intrusion Prevention and Detection Services
I00006236 7 Primary Business Driver
I00006236 8
I00006236 9
I00006236 10
I00006236 1 SLMS Services contracted
I00006236 2 Number of countries that require support and/or invoicing :
I00006236 3 List of software publishers in scope
I00006236 4 Software publishers in scope - Other:
I00006236 5 # of seats in Microsoft Enterprise Agreement
I00006236 6 Key driver for client decision
I00006236 7 Total $ annual software spend ($M)
I00006236 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00006236 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00006236 10 Asset inventory tooling used by customer
I00006236 1 Device type(s) to be supported
I00006236 2 Service Desk Support levels requested
I00006236 3 Service Desk Support level - Other:
I00006236 4 Onshore service desk required
I00006236 5 Service management tool set deployed
I00006236 6 Service management tool set - Other:
I00006236 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006236 8 Client primary business driver for outsourcing
I00006236 9 Client primary business driver for outsourcing - Other:
I00006236 10 Self Service requirement
I00006236 1 Deal scope for Site Support
I00006236 2 Device type(s) to be supported
I00006236 3 Site Support levels requested
I00006236 4 Site Support levels requested - Other:
I00006236 5 Single site location or multiple
I00006236 6 Locations requiring Site Support
I00006236 7 Service management tool set deployed
I00006236 8 Client primary business driver for outsourcing
I00006236 9 Delivery mode
I00006236 10
I00006236 1 Application types in scope
I00006236 2 Total number of applications in scope
I00006236 3 Percent of Total App Portfolio in scope
I00006236 4 Is customer global
I00006236 5 T&T Duration – Transition program (Unit: Weeks)
I00006236 6 T&T Duration – Transformation program (Unit: Months)
I00006236 7 AMS operating model included
I00006236 8 Service levels type included
I00006236 9 Application technologies in scope
I00006236 10 AMS standard tools and solution components
I00006236 1 Geographic location
I00006236 2 Number of physical images
I00006236 3 Number of virtual images
I00006236 4 OS type
I00006236 5 Websphere version (if in environment)
I00006236 6 Apache version (if in environment)
I00006236 7 Oracle DB version (if in environment)
I00006236 8 SQL version (if in environment)
I00006236 9 SAP version (if in environment)
I00006236 10 MS Dynamics version (if in environment)
I00006236 1 Application types in scope
I00006236 2 Total number of applications in scope
I00006236 3 Percent of Total App Portfolio in scope
I00006236 4 Is customer global
I00006236 5 T&T Duration – Transition program (Unit: Weeks)
I00006236 6 T&T Duration – Transformation program (Unit: Months)
I00006236 7 AMS operating model included
I00006236 8 Service levels type included
I00006236 9 Application technologies in scope
I00006236 10 AMS standard tools and solution components
I00006236 1 Application types in scope
I00006236 2 Total number of applications in scope
I00006236 3 Percent of Total App Portfolio in scope
I00006236 4 Is customer global
I00006236 5 T&T Duration – Transition program (Unit: Weeks)
I00006236 6 T&T Duration – Transformation program (Unit: Months)
I00006236 7 AMS operating model included
I00006236 8 Service levels type included
I00006236 9 Application technologies in scope
I00006236 10 AMS standard tools and solution components
I00006236 1 Nature of the Engagement
I00006236 2 Nature of Engagement - Other:
I00006236 3 Execution Methodology
I00006236 4 Execution Methodology - Other:
I00006236 5 Contract Type
I00006236 6 Hosting partner for in scope apps
I00006236 7 Hosting partner for in scope apps - Other:
I00006236 8 Main competitor
I00006236 9 Is engagement global or local
I00006236 10 Application technologies used - Other:
I00006236 1 Nature of the Engagement
I00006236 2 Nature of Engagement - Other:
I00006236 3 Execution Methodology
I00006236 4 Execution Methodology - Other:
I00006236 5 Contract Type
I00006236 6 Hosting partner for in scope apps
I00006236 7 Hosting partner for in scope apps - Other:
I00006236 8 Main competitor
I00006236 9 Is engagement global or local
I00006236 10 Application technologies used - Other:
I00006236 1 CEM Contact Number of seats
I00006236 2 CEM Contact Number of annual transactions
I00006236 3 CEM Contact Number of countries
I00006236 4 CEM Contact Number of languages required
I00006236 5 Onshore required ?
I00006236 6 Near shore required?
I00006236 7 Off-shore required?
I00006236 8 Are analytics required?
I00006236 9 Are cloud (customer agents) required?
I00006236 10 Is a hybrid model ( + customer agents) required?
I00006236 1 Geographic location
I00006236 2 Number of Windows 2012 virtual/physical images
I00006236 3 Number of Linux virtual/physical images
I00006236 4 Number of Redhat virtual/physical images
I00006236 5 Applications that are in the environment and current versions
I00006236 6 ISV/SaaS Applications that are in the environment and current versions
I00006236 7 Middleware/data bases that are in the environment and current versions
I00006236 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006236 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006236 10 What types of Network Services were required
I00006236 1 Geographic location
I00006236 2 Number of Windows 2012 virtual/physical images
I00006236 3 Number of Linux virtual/physical images
I00006236 4 Number of Redhat virtual/physical images
I00006236 5 Applications that are in the environment and current versions
I00006236 6 ISV/SaaS Applications that are in the environment and current versions
I00006236 7 Middleware/data bases that are in the environment and current versions
I00006236 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006236 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006236 10 What types of Network Services were required
I00006236 1 Geographic location
I00006236 2 Number of physical images
I00006236 3 Number of virtual images
I00006236 4 OS type
I00006236 5 Websphere version (if in environment)
I00006236 6 Apache version (if in environment)
I00006236 7 Oracle DB version (if in environment)
I00006236 8 SQL version (if in environment)
I00006236 9 SAP version (if in environment)
I00006236 10 MS Dynamics version (if in environment)
I00006236 1 Nature of the Engagement
I00006236 2 Nature of Engagement - Other:
I00006236 3 Execution Methodology
I00006236 4 Execution Methodology - Other:
I00006236 5 Contract Type
I00006236 6 Hosting partner for in scope apps
I00006236 7 Hosting partner for in scope apps - Other:
I00006236 8 Main competitor
I00006236 9 Is engagement global or local
I00006236 10 Application technologies used - Other:
I00006236 1 Nature of the Engagement
I00006236 2 Nature of Engagement - Other:
I00006236 3 Execution Methodology
I00006236 4 Execution Methodology - Other:
I00006236 5 Contract Type
I00006236 6 Hosting partner for in scope apps
I00006236 7 Hosting partner for in scope apps - Other:
I00006236 8 Main competitor
I00006236 9 Is engagement global or local
I00006236 10 Application technologies used - Other:
I00006236 1 Nature of the Engagement
I00006236 2 Nature of Engagement - Other:
I00006236 3 Execution Methodology
I00006236 4 Execution Methodology - Other:
I00006236 5 Contract Type
I00006236 6 Hosting partner for in scope apps
I00006236 7 Hosting partner for in scope apps - Other:
I00006236 8 Main competitor
I00006236 9 Is engagement global or local
I00006236 10 Application technologies used - Other:
I00006236 1 CEM Contact Number of seats
I00006236 2 CEM Contact Number of annual transactions
I00006236 3 CEM Contact Number of countries
I00006236 4 CEM Contact Number of languages required
I00006236 5 Onshore required ?
I00006236 6 Near shore required?
I00006236 7 Off-shore required?
I00006236 8 Are analytics required?
I00006236 9 Are cloud (customer agents) required?
I00006236 10 Is a hybrid model ( + customer agents) required?
I00006236 1 Which offerings were sold?
I00006236 2 Number of seats
I00006236 3 Number of countries
I00006236 4 Number of sites
I00006236 5 Will this UC be hosted or on client premises?
I00006236 6 For hosted UC only, is alignment with telecom regulatory/tax compliance program required?
I00006236 7 If yes, what is the percentage of seats in licensed countries? (0-100%)
I00006236 8 Was there a consultative engagement to define the client business case?
I00006236 9 Was there an existing technology that required upgrade or replacement?
I00006236 10 What is the client's availability requirement?
I00006237 1 Client geographies serviced
I00006237 2 Service delivery locations
I00006237 3 Enabling solutions implemented (what did we sell?)
I00006237 4 Number of members enrolled
I00006237 5 Number of providers enrolled
I00006237 6 Number of claims processed (annual)
I00006237 7 Number of encounters (annual)
I00006237 8 Dollar value of claims processed (annual)
I00006237 9 Average number of calls per month
I00006237 10 DDI effort in hours
I00006237 1 Client geographies serviced
I00006237 2 Service delivery locations
I00006237 3 Enabling solutions implemented (what did we sell?)
I00006237 4 Number of members enrolled
I00006237 5 Number of providers enrolled
I00006237 6 Number of claims processed (annual)
I00006237 7 Number of encounters (annual)
I00006237 8 Dollar value of claims processed (annual)
I00006237 9 Average number of calls per month
I00006237 10 DDI effort in hours
I00006237 1 Client geographies serviced
I00006237 2 Service delivery locations
I00006237 3 Enabling solutions implemented (what did we sell?)
I00006237 4 Number of members enrolled
I00006237 5 Number of providers enrolled
I00006237 6 Number of claims processed (annual)
I00006237 7 Number of encounters (annual)
I00006237 8 Dollar value of claims processed (annual)
I00006237 9 Average number of calls per month
I00006237 10 DDI effort in hours
I00006237 1 Client geographies serviced
I00006237 2 Service delivery locations
I00006237 3 Enabling solutions implemented (what did we sell?)
I00006237 4 Number of members enrolled
I00006237 5 Number of providers enrolled
I00006237 6 Number of claims processed (annual)
I00006237 7 Number of encounters (annual)
I00006237 8 Dollar value of claims processed (annual)
I00006237 9 Average number of calls per month
I00006237 10 DDI effort in hours
I00006237 1 Client geographies serviced
I00006237 2 Service delivery locations
I00006237 3 Enabling solutions implemented (what did we sell?)
I00006237 4 Number of members enrolled
I00006237 5 Number of providers enrolled
I00006237 6 Number of claims processed (annual)
I00006237 7 Number of encounters (annual)
I00006237 8 Dollar value of claims processed (annual)
I00006237 9 Average number of calls per month
I00006237 10 DDI effort in hours
I00006237 1 SLMS Services contracted
I00006237 2 Number of countries that require support and/or invoicing :
I00006237 3 List of software publishers in scope
I00006237 4 Software publishers in scope - Other:
I00006237 5 # of seats in Microsoft Enterprise Agreement
I00006237 6 Key driver for client decision
I00006237 7 Total $ annual software spend ($M)
I00006237 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00006237 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00006237 10 Asset inventory tooling used by customer
I00006237 1 Percentage of users on Presentation Virtualization - Application
I00006237 2 Percentage of users on Presentation Virtualization - Desktop
I00006237 3 Percentage of users on Non Persistent Virtualized Desktop
I00006237 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00006237 5 Percentage of users on Persistent Virtualized Desktop
I00006237 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00006237 7 Percentage of users located in branch office locations, must total 100%
I00006237 8 # Desktops
I00006237 9 # Laptops
I00006237 10 # Thin Client- Managed
I00006237 1 Device type(s) to be supported
I00006237 2 Service Desk Support levels requested
I00006237 3 Service Desk Support level - Other:
I00006237 4 Onshore service desk required
I00006237 5 Service management tool set deployed
I00006237 6 Service management tool set - Other:
I00006237 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006237 8 Client primary business driver for outsourcing
I00006237 9 Client primary business driver for outsourcing - Other:
I00006237 10 Self Service requirement
I00006237 1 Deal scope for Site Support
I00006237 2 Device type(s) to be supported
I00006237 3 Site Support levels requested
I00006237 4 Site Support levels requested - Other:
I00006237 5 Single site location or multiple
I00006237 6 Locations requiring Site Support
I00006237 7 Service management tool set deployed
I00006237 8 Client primary business driver for outsourcing
I00006237 9 Delivery mode
I00006237 10
I00006237 1 Nature of the Engagement
I00006237 2 Nature of Engagement - Other:
I00006237 3 Execution Methodology
I00006237 4 Execution Methodology - Other:
I00006237 5 Contract Type
I00006237 6 Hosting partner for in scope apps
I00006237 7 Hosting partner for in scope apps - Other:
I00006237 8 Main competitor
I00006237 9 Is engagement global or local
I00006237 10 Application technologies used - Other:
I00006237 1 Recovery Time Objective (Unit hours)
I00006237 2 Recovery Point Objective (Unit hours)
I00006237 3 Number of virtual/physical image: Windows 2022
I00006237 4 Number of virtual/physical images: Linux
I00006237 5 Number of virtual/physical images: Redhat
I00006237 6 Number of virtual/physical images: AIX
I00006237 7 Number of virtual/physical images: Solaris
I00006237 8 Number of virtual/physical images: -UX
I00006237 9 Amount of Protected Storage (Unit TB)
I00006237 10 What industry compliance, security levels, regulatory were needed?
I00006237 1 Geographic location
I00006237 2 Number of physical images
I00006237 3 Number of virtual images
I00006237 4 OS type
I00006237 5 Websphere version (if in environment)
I00006237 6 Apache version (if in environment)
I00006237 7 Oracle DB version (if in environment)
I00006237 8 SQL version (if in environment)
I00006237 9 SAP version (if in environment)
I00006237 10 MS Dynamics version (if in environment)
I00006237 1 Geographic location
I00006237 2 Number of physical images
I00006237 3 Number of virtual images
I00006237 4 OS type
I00006237 5 Websphere version (if in environment)
I00006237 6 Apache version (if in environment)
I00006237 7 Oracle DB version (if in environment)
I00006237 8 SQL version (if in environment)
I00006237 9 SAP version (if in environment)
I00006237 10 MS Dynamics version (if in environment)
I00006238 1 Geographic location
I00006238 2 Number of physical images
I00006238 3 Number of virtual images
I00006238 4 OS type
I00006238 5 Websphere version (if in environment)
I00006238 6 Apache version (if in environment)
I00006238 7 Oracle DB version (if in environment)
I00006238 8 SQL version (if in environment)
I00006238 9 SAP version (if in environment)
I00006238 10 MS Dynamics version (if in environment)
I00006238 1 Geographic location
I00006238 2 Number of physical images
I00006238 3 Number of virtual images
I00006238 4 OS type
I00006238 5 Websphere version (if in environment)
I00006238 6 Apache version (if in environment)
I00006238 7 Oracle DB version (if in environment)
I00006238 8 SQL version (if in environment)
I00006238 9 SAP version (if in environment)
I00006238 10 MS Dynamics version (if in environment)
I00006238 1 Application types in scope
I00006238 2 Total number of applications in scope
I00006238 3 Percent of Total App Portfolio in scope
I00006238 4 Is customer global
I00006238 5 T&T Duration – Transition program (Unit: Weeks)
I00006238 6 T&T Duration – Transformation program (Unit: Months)
I00006238 7 AMS operating model included
I00006238 8 Service levels type included
I00006238 9 Application technologies in scope
I00006238 10 AMS standard tools and solution components
I00006238 1 Application types in scope
I00006238 2 Total number of applications in scope
I00006238 3 Percent of Total App Portfolio in scope
I00006238 4 Is customer global
I00006238 5 T&T Duration – Transition program (Unit: Weeks)
I00006238 6 T&T Duration – Transformation program (Unit: Months)
I00006238 7 AMS operating model included
I00006238 8 Service levels type included
I00006238 9 Application technologies in scope
I00006238 10 AMS standard tools and solution components
I00006238 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006238 2 Tool(s) Availability
I00006238 3 Breakdown of testing types
I00006238 4 Phases of testing included in contract
I00006238 5 Total number of customer use cases/test cases (enter 5 digits)
I00006238 6 % of use cases/test cases automated
I00006238 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006238 8 Industry compliance, standards, security delivery models needs of the customer
I00006238 9 Is testing bundled with Apps services?
I00006238 10
I00006238 1 Client geographies serviced
I00006238 2 Service delivery locations
I00006238 3 Enabling solutions implemented (what did we sell?)
I00006238 4 Number of members enrolled
I00006238 5 Number of providers enrolled
I00006238 6 Number of claims processed (annual)
I00006238 7 Number of encounters (annual)
I00006238 8 Dollar value of claims processed (annual)
I00006238 9 Average number of calls per month
I00006238 10 DDI effort in hours
I00006238 1 Application types in scope
I00006238 2 Total number of applications in scope
I00006238 3 Percent of Total App Portfolio in scope
I00006238 4 Is customer global
I00006238 5 T&T Duration – Transition program (Unit: Weeks)
I00006238 6 T&T Duration – Transformation program (Unit: Months)
I00006238 7 AMS operating model included
I00006238 8 Service levels type included
I00006238 9 Application technologies in scope
I00006238 10 AMS standard tools and solution components
I00006239 1 Application types in scope
I00006239 2 Total number of applications in scope
I00006239 3 Percent of Total App Portfolio in scope
I00006239 4 Is customer global
I00006239 5 T&T Duration – Transition program (Unit: Weeks)
I00006239 6 T&T Duration – Transformation program (Unit: Months)
I00006239 7 AMS operating model included
I00006239 8 Service levels type included
I00006239 9 Application technologies in scope
I00006239 10 AMS standard tools and solution components
I00006239 1 Application types in scope
I00006239 2 Total number of applications in scope
I00006239 3 Percent of Total App Portfolio in scope
I00006239 4 Is customer global
I00006239 5 T&T Duration – Transition program (Unit: Weeks)
I00006239 6 T&T Duration – Transformation program (Unit: Months)
I00006239 7 AMS operating model included
I00006239 8 Service levels type included
I00006239 9 Application technologies in scope
I00006239 10 AMS standard tools and solution components
I00006240 1 Device type(s) to be supported
I00006240 2 Service Desk Support levels requested
I00006240 3 Service Desk Support level - Other:
I00006240 4 Onshore service desk required
I00006240 5 Service management tool set deployed
I00006240 6 Service management tool set - Other:
I00006240 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006240 8 Client primary business driver for outsourcing
I00006240 9 Client primary business driver for outsourcing - Other:
I00006240 10 Self Service requirement
I00006240 1 Deal scope for Site Support
I00006240 2 Device type(s) to be supported
I00006240 3 Site Support levels requested
I00006240 4 Site Support levels requested - Other:
I00006240 5 Single site location or multiple
I00006240 6 Locations requiring Site Support
I00006240 7 Service management tool set deployed
I00006240 8 Client primary business driver for outsourcing
I00006240 9 Delivery mode
I00006240 10
I00006240 1 Application types in scope
I00006240 2 Total number of applications in scope
I00006240 3 Percent of Total App Portfolio in scope
I00006240 4 Is customer global
I00006240 5 T&T Duration – Transition program (Unit: Weeks)
I00006240 6 T&T Duration – Transformation program (Unit: Months)
I00006240 7 AMS operating model included
I00006240 8 Service levels type included
I00006240 9 Application technologies in scope
I00006240 10 AMS standard tools and solution components
I00006240 1 Nature of the Engagement
I00006240 2 Nature of Engagement - Other:
I00006240 3 Execution Methodology
I00006240 4 Execution Methodology - Other:
I00006240 5 Contract Type
I00006240 6 Hosting partner for in scope apps
I00006240 7 Hosting partner for in scope apps - Other:
I00006240 8 Main competitor
I00006240 9 Is engagement global or local
I00006240 10 Application technologies used - Other:
I00006240 1 Nature of the Engagement
I00006240 2 Nature of Engagement - Other:
I00006240 3 Execution Methodology
I00006240 4 Execution Methodology - Other:
I00006240 5 Contract Type
I00006240 6 Hosting partner for in scope apps
I00006240 7 Hosting partner for in scope apps - Other:
I00006240 8 Main competitor
I00006240 9 Is engagement global or local
I00006240 10 Application technologies used - Other:
I00006240 1 Geographic location
I00006240 2 Number of Windows 2012 virtual/physical images
I00006240 3 Number of Linux virtual/physical images
I00006240 4 Number of Redhat virtual/physical images
I00006240 5 Applications that are in the environment and current versions
I00006240 6 ISV/SaaS Applications that are in the environment and current versions
I00006240 7 Middleware/data bases that are in the environment and current versions
I00006240 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006240 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006240 10 What types of Network Services were required
I00006240 1 Application types in scope
I00006240 2 Total number of applications in scope
I00006240 3 Percent of Total App Portfolio in scope
I00006240 4 Is customer global
I00006240 5 T&T Duration – Transition program (Unit: Weeks)
I00006240 6 T&T Duration – Transformation program (Unit: Months)
I00006240 7 AMS operating model included
I00006240 8 Service levels type included
I00006240 9 Application technologies in scope
I00006240 10 AMS standard tools and solution components
I00006240 1 Application types in scope
I00006240 2 Total number of applications in scope
I00006240 3 Percent of Total App Portfolio in scope
I00006240 4 Is customer global
I00006240 5 T&T Duration – Transition program (Unit: Weeks)
I00006240 6 T&T Duration – Transformation program (Unit: Months)
I00006240 7 AMS operating model included
I00006240 8 Service levels type included
I00006240 9 Application technologies in scope
I00006240 10 AMS standard tools and solution components
I00006242 1 Application types in scope
I00006242 2 Total number of applications in scope
I00006242 3 Percent of Total App Portfolio in scope
I00006242 4 Is customer global
I00006242 5 T&T Duration – Transition program (Unit: Weeks)
I00006242 6 T&T Duration – Transformation program (Unit: Months)
I00006242 7 AMS operating model included
I00006242 8 Service levels type included
I00006242 9 Application technologies in scope
I00006242 10 AMS standard tools and solution components
I00006242 1 Application types in scope
I00006242 2 Total number of applications in scope
I00006242 3 Percent of Total App Portfolio in scope
I00006242 4 Is customer global
I00006242 5 T&T Duration – Transition program (Unit: Weeks)
I00006242 6 T&T Duration – Transformation program (Unit: Months)
I00006242 7 AMS operating model included
I00006242 8 Service levels type included
I00006242 9 Application technologies in scope
I00006242 10 AMS standard tools and solution components
I00006242 1 Geographic location
I00006242 2 Number of physical images
I00006242 3 Number of virtual images
I00006242 4 OS type
I00006242 5 Websphere version (if in environment)
I00006242 6 Apache version (if in environment)
I00006242 7 Oracle DB version (if in environment)
I00006242 8 SQL version (if in environment)
I00006242 9 SAP version (if in environment)
I00006242 10 MS Dynamics version (if in environment)
I00006242 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006242 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006242 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006242 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006242 5 Did an ES Client or Practice Principal help sell this engagement
I00006242 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006242 7 Client executive sponsor title -
I00006242 8 Will we produce a formal written client deliverable?
I00006242 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006242 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006242 1 Device type(s) to be supported
I00006242 2 Service Desk Support levels requested
I00006242 3 Service Desk Support level - Other:
I00006242 4 Onshore service desk required
I00006242 5 Service management tool set deployed
I00006242 6 Service management tool set - Other:
I00006242 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006242 8 Client primary business driver for outsourcing
I00006242 9 Client primary business driver for outsourcing - Other:
I00006242 10 Self Service requirement
I00006242 1 Geographic location
I00006242 2 Number of Windows 2012 virtual/physical images
I00006242 3 Number of Linux virtual/physical images
I00006242 4 Number of Redhat virtual/physical images
I00006242 5 Applications that are in the environment and current versions
I00006242 6 ISV/SaaS Applications that are in the environment and current versions
I00006242 7 Middleware/data bases that are in the environment and current versions
I00006242 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006242 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006242 10 What types of Network Services were required
I00006242 1 Geographic location
I00006242 2 Number of physical images
I00006242 3 Number of virtual images
I00006242 4 OS type
I00006242 5 Websphere version (if in environment)
I00006242 6 Apache version (if in environment)
I00006242 7 Oracle DB version (if in environment)
I00006242 8 SQL version (if in environment)
I00006242 9 SAP version (if in environment)
I00006242 10 MS Dynamics version (if in environment)
I00006243 1 Nature of the Engagement
I00006243 2 Nature of Engagement - Other:
I00006243 3 Execution Methodology
I00006243 4 Execution Methodology - Other:
I00006243 5 Contract Type
I00006243 6 Hosting partner for in scope apps
I00006243 7 Hosting partner for in scope apps - Other:
I00006243 8 Main competitor
I00006243 9 Is engagement global or local
I00006243 10 Application technologies used - Other:
I00006243 1 Nature of the Engagement
I00006243 2 Nature of Engagement - Other:
I00006243 3 Execution Methodology
I00006243 4 Execution Methodology - Other:
I00006243 5 Contract Type
I00006243 6 Hosting partner for in scope apps
I00006243 7 Hosting partner for in scope apps - Other:
I00006243 8 Main competitor
I00006243 9 Is engagement global or local
I00006243 10 Application technologies used - Other:
I00006243 1 Nature of the Engagement
I00006243 2 Nature of Engagement - Other:
I00006243 3 Execution Methodology
I00006243 4 Execution Methodology - Other:
I00006243 5 Contract Type
I00006243 6 Hosting partner for in scope apps
I00006243 7 Hosting partner for in scope apps - Other:
I00006243 8 Main competitor
I00006243 9 Is engagement global or local
I00006243 10 Application technologies used - Other:
I00006243 1 Geographic location
I00006243 2 Number of physical images
I00006243 3 Number of virtual images
I00006243 4 OS type
I00006243 5 Websphere version (if in environment)
I00006243 6 Apache version (if in environment)
I00006243 7 Oracle DB version (if in environment)
I00006243 8 SQL version (if in environment)
I00006243 9 SAP version (if in environment)
I00006243 10 MS Dynamics version (if in environment)
I00006243 1 Geographic location
I00006243 2 Number of physical images
I00006243 3 Number of virtual images
I00006243 4 OS type
I00006243 5 Websphere version (if in environment)
I00006243 6 Apache version (if in environment)
I00006243 7 Oracle DB version (if in environment)
I00006243 8 SQL version (if in environment)
I00006243 9 SAP version (if in environment)
I00006243 10 MS Dynamics version (if in environment)
I00006243 1 Geographic location
I00006243 2 Number of physical images
I00006243 3 Number of virtual images
I00006243 4 OS type
I00006243 5 Websphere version (if in environment)
I00006243 6 Apache version (if in environment)
I00006243 7 Oracle DB version (if in environment)
I00006243 8 SQL version (if in environment)
I00006243 9 SAP version (if in environment)
I00006243 10 MS Dynamics version (if in environment)
I00006243 1 Geographic location
I00006243 2 Number of physical images
I00006243 3 Number of virtual images
I00006243 4 OS type
I00006243 5 Websphere version (if in environment)
I00006243 6 Apache version (if in environment)
I00006243 7 Oracle DB version (if in environment)
I00006243 8 SQL version (if in environment)
I00006243 9 SAP version (if in environment)
I00006243 10 MS Dynamics version (if in environment)
I00006243 1 Geographic location
I00006243 2 Number of physical images
I00006243 3 Number of virtual images
I00006243 4 OS type
I00006243 5 Websphere version (if in environment)
I00006243 6 Apache version (if in environment)
I00006243 7 Oracle DB version (if in environment)
I00006243 8 SQL version (if in environment)
I00006243 9 SAP version (if in environment)
I00006243 10 MS Dynamics version (if in environment)
I00006243 1 Device type(s) to be supported
I00006243 2 Service Desk Support levels requested
I00006243 3 Service Desk Support level - Other:
I00006243 4 Onshore service desk required
I00006243 5 Service management tool set deployed
I00006243 6 Service management tool set - Other:
I00006243 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006243 8 Client primary business driver for outsourcing
I00006243 9 Client primary business driver for outsourcing - Other:
I00006243 10 Self Service requirement
I00006243 1 Which offerings were sold?
I00006243 2 Number of seats
I00006243 3 Number of countries
I00006243 4 Number of sites
I00006243 5 Will this UC be hosted or on client premises?
I00006243 6 For hosted UC only, is alignment with telecom regulatory/tax compliance program required?
I00006243 7 If yes, what is the percentage of seats in licensed countries? (0-100%)
I00006243 8 Was there a consultative engagement to define the client business case?
I00006243 9 Was there an existing technology that required upgrade or replacement?
I00006243 10 What is the client's availability requirement?
I00006243 1 Which offerings were sold?
I00006243 2 Number of seats
I00006243 3 Number of countries
I00006243 4 Number of sites
I00006243 5 Will this UC be hosted or on client premises?
I00006243 6 For hosted UC only, is alignment with telecom regulatory/tax compliance program required?
I00006243 7 If yes, what is the percentage of seats in licensed countries? (0-100%)
I00006243 8 Was there a consultative engagement to define the client business case?
I00006243 9 Was there an existing technology that required upgrade or replacement?
I00006243 10 What is the client's availability requirement?
I00006243 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006243 2 Tool(s) Availability
I00006243 3 Breakdown of testing types
I00006243 4 Phases of testing included in contract
I00006243 5 Total number of customer use cases/test cases (enter 5 digits)
I00006243 6 % of use cases/test cases automated
I00006243 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006243 8 Industry compliance, standards, security delivery models needs of the customer
I00006243 9 Is testing bundled with Apps services?
I00006243 10
I00006243 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006243 2 Tool(s) Availability
I00006243 3 Breakdown of testing types
I00006243 4 Phases of testing included in contract
I00006243 5 Total number of customer use cases/test cases (enter 5 digits)
I00006243 6 % of use cases/test cases automated
I00006243 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006243 8 Industry compliance, standards, security delivery models needs of the customer
I00006243 9 Is testing bundled with Apps services?
I00006243 10
I00006243 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006243 2 Tool(s) Availability
I00006243 3 Breakdown of testing types
I00006243 4 Phases of testing included in contract
I00006243 5 Total number of customer use cases/test cases (enter 5 digits)
I00006243 6 % of use cases/test cases automated
I00006243 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006243 8 Industry compliance, standards, security delivery models needs of the customer
I00006243 9 Is testing bundled with Apps services?
I00006243 10
I00006243 1 Nature of the Engagement
I00006243 2 Nature of Engagement - Other:
I00006243 3 Execution Methodology
I00006243 4 Execution Methodology - Other:
I00006243 5 Contract Type
I00006243 6 Hosting partner for in scope apps
I00006243 7 Hosting partner for in scope apps - Other:
I00006243 8 Main competitor
I00006243 9 Is engagement global or local
I00006243 10 Application technologies used - Other:
I00006243 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006243 2 Tool(s) Availability
I00006243 3 Breakdown of testing types
I00006243 4 Phases of testing included in contract
I00006243 5 Total number of customer use cases/test cases (enter 5 digits)
I00006243 6 % of use cases/test cases automated
I00006243 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006243 8 Industry compliance, standards, security delivery models needs of the customer
I00006243 9 Is testing bundled with Apps services?
I00006243 10
I00006243 1 Geographic location
I00006243 2 Number of physical images
I00006243 3 Number of virtual images
I00006243 4 OS type
I00006243 5 Websphere version (if in environment)
I00006243 6 Apache version (if in environment)
I00006243 7 Oracle DB version (if in environment)
I00006243 8 SQL version (if in environment)
I00006243 9 SAP version (if in environment)
I00006243 10 MS Dynamics version (if in environment)
I00006243 1 Scope of Services
I00006243 2 Products Used
I00006243 3 Products Used - Other:
I00006243 4 Supported Channels
I00006243 5 Supported Channels - Other:
I00006243 6 Delivery Locations
I00006243 7 Third-Party Partners used :
I00006243 8
I00006243 9
I00006243 10
I00006245 1 What Advisory and/or Pilot Services were sold
I00006245 2 For selected services what was the duration (Unit - Weeks)?
I00006245 3 What CCM applications were sold apart from Exstream?
I00006245 4 What additional applications were sold?
I00006245 5 Additional applications sold - Other:
I00006245 6 What delivery channels did the client require?
I00006245 7 Geographic delivery location?
I00006245 8 Delivery model including geographic locations?
I00006245 9 Number of images/pages impressions per month?
I00006245 10 Number of client users accessing/using system?
I00006245 1 CEM Contact Number of seats
I00006245 2 CEM Contact Number of annual transactions
I00006245 3 CEM Contact Number of countries
I00006245 4 CEM Contact Number of languages required
I00006245 5 Onshore required ?
I00006245 6 Near shore required?
I00006245 7 Off-shore required?
I00006245 8 Are analytics required?
I00006245 9 Are cloud (customer agents) required?
I00006245 10 Is a hybrid model ( + customer agents) required?
I00006245 1 Application types in scope
I00006245 2 Total number of applications in scope
I00006245 3 Percent of Total App Portfolio in scope
I00006245 4 Is customer global
I00006245 5 T&T Duration – Transition program (Unit: Weeks)
I00006245 6 T&T Duration – Transformation program (Unit: Months)
I00006245 7 AMS operating model included
I00006245 8 Service levels type included
I00006245 9 Application technologies in scope
I00006245 10 AMS standard tools and solution components
I00006245 1 Device type(s) to be supported
I00006245 2 Service Desk Support levels requested
I00006245 3 Service Desk Support level - Other:
I00006245 4 Onshore service desk required
I00006245 5 Service management tool set deployed
I00006245 6 Service management tool set - Other:
I00006245 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006245 8 Client primary business driver for outsourcing
I00006245 9 Client primary business driver for outsourcing - Other:
I00006245 10 Self Service requirement
I00006246 1 Application types in scope
I00006246 2 Total number of applications in scope
I00006246 3 Percent of Total App Portfolio in scope
I00006246 4 Is customer global
I00006246 5 T&T Duration – Transition program (Unit: Weeks)
I00006246 6 T&T Duration – Transformation program (Unit: Months)
I00006246 7 AMS operating model included
I00006246 8 Service levels type included
I00006246 9 Application technologies in scope
I00006246 10 AMS standard tools and solution components
I00006246 1 Geographic location
I00006246 2 Number of physical images
I00006246 3 Number of virtual images
I00006246 4 OS type
I00006246 5 Websphere version (if in environment)
I00006246 6 Apache version (if in environment)
I00006246 7 Oracle DB version (if in environment)
I00006246 8 SQL version (if in environment)
I00006246 9 SAP version (if in environment)
I00006246 10 MS Dynamics version (if in environment)
I00006246 1 Geographic location
I00006246 2 Number of physical images
I00006246 3 Number of virtual images
I00006246 4 OS type
I00006246 5 Websphere version (if in environment)
I00006246 6 Apache version (if in environment)
I00006246 7 Oracle DB version (if in environment)
I00006246 8 SQL version (if in environment)
I00006246 9 SAP version (if in environment)
I00006246 10 MS Dynamics version (if in environment)
I00006246 1 Device type(s) to be supported
I00006246 2 Service Desk Support levels requested
I00006246 3 Service Desk Support level - Other:
I00006246 4 Onshore service desk required
I00006246 5 Service management tool set deployed
I00006246 6 Service management tool set - Other:
I00006246 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006246 8 Client primary business driver for outsourcing
I00006246 9 Client primary business driver for outsourcing - Other:
I00006246 10 Self Service requirement
I00006246 1 Deal scope for Site Support
I00006246 2 Device type(s) to be supported
I00006246 3 Site Support levels requested
I00006246 4 Site Support levels requested - Other:
I00006246 5 Single site location or multiple
I00006246 6 Locations requiring Site Support
I00006246 7 Service management tool set deployed
I00006246 8 Client primary business driver for outsourcing
I00006246 9 Delivery mode
I00006246 10
I00006246 1 Device type(s) to be supported
I00006246 2 Service Desk Support levels requested
I00006246 3 Service Desk Support level - Other:
I00006246 4 Onshore service desk required
I00006246 5 Service management tool set deployed
I00006246 6 Service management tool set - Other:
I00006246 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006246 8 Client primary business driver for outsourcing
I00006246 9 Client primary business driver for outsourcing - Other:
I00006246 10 Self Service requirement
I00006246 1 Deal scope for Site Support
I00006246 2 Device type(s) to be supported
I00006246 3 Site Support levels requested
I00006246 4 Site Support levels requested - Other:
I00006246 5 Single site location or multiple
I00006246 6 Locations requiring Site Support
I00006246 7 Service management tool set deployed
I00006246 8 Client primary business driver for outsourcing
I00006246 9 Delivery mode
I00006246 10
I00006246 1 Application types in scope
I00006246 2 Total number of applications in scope
I00006246 3 Percent of Total App Portfolio in scope
I00006246 4 Is customer global
I00006246 5 T&T Duration – Transition program (Unit: Weeks)
I00006246 6 T&T Duration – Transformation program (Unit: Months)
I00006246 7 AMS operating model included
I00006246 8 Service levels type included
I00006246 9 Application technologies in scope
I00006246 10 AMS standard tools and solution components
I00006246 1 Nature of the Engagement
I00006246 2 Nature of Engagement - Other:
I00006246 3 Execution Methodology
I00006246 4 Execution Methodology - Other:
I00006246 5 Contract Type
I00006246 6 Hosting partner for in scope apps
I00006246 7 Hosting partner for in scope apps - Other:
I00006246 8 Main competitor
I00006246 9 Is engagement global or local
I00006246 10 Application technologies used - Other:
I00006247 1 Geographic location
I00006247 2 Number of physical images
I00006247 3 Number of virtual images
I00006247 4 OS type
I00006247 5 Websphere version (if in environment)
I00006247 6 Apache version (if in environment)
I00006247 7 Oracle DB version (if in environment)
I00006247 8 SQL version (if in environment)
I00006247 9 SAP version (if in environment)
I00006247 10 MS Dynamics version (if in environment)
I00006248 1 Application types in scope
I00006248 2 Total number of applications in scope
I00006248 3 Percent of Total App Portfolio in scope
I00006248 4 Is customer global
I00006248 5 T&T Duration – Transition program (Unit: Weeks)
I00006248 6 T&T Duration – Transformation program (Unit: Months)
I00006248 7 AMS operating model included
I00006248 8 Service levels type included
I00006248 9 Application technologies in scope
I00006248 10 AMS standard tools and solution components
I00006248 1 Client geographies serviced
I00006248 2 Service delivery locations
I00006248 3 Enabling solutions implemented (what did we sell?)
I00006248 4 Number of members enrolled
I00006248 5 Number of providers enrolled
I00006248 6 Number of claims processed (annual)
I00006248 7 Number of encounters (annual)
I00006248 8 Dollar value of claims processed (annual)
I00006248 9 Average number of calls per month
I00006248 10 DDI effort in hours
I00006248 1 Client geographies serviced
I00006248 2 Service delivery locations
I00006248 3 Enabling solutions implemented (what did we sell?)
I00006248 4 Number of members enrolled
I00006248 5 Number of providers enrolled
I00006248 6 Number of claims processed (annual)
I00006248 7 Number of encounters (annual)
I00006248 8 Dollar value of claims processed (annual)
I00006248 9 Average number of calls per month
I00006248 10 DDI effort in hours
I00006248 1 Client geographies serviced
I00006248 2 Service delivery locations
I00006248 3 Enabling solutions implemented (what did we sell?)
I00006248 4 Number of members enrolled
I00006248 5 Number of providers enrolled
I00006248 6 Number of claims processed (annual)
I00006248 7 Number of encounters (annual)
I00006248 8 Dollar value of claims processed (annual)
I00006248 9 Average number of calls per month
I00006248 10 DDI effort in hours
I00006249 1 Client geographies serviced
I00006249 2 Service delivery locations
I00006249 3 Enabling solutions implemented (what did we sell?)
I00006249 4 Number of members enrolled
I00006249 5 Number of providers enrolled
I00006249 6 Number of claims processed (annual)
I00006249 7 Number of encounters (annual)
I00006249 8 Dollar value of claims processed (annual)
I00006249 9 Average number of calls per month
I00006249 10 DDI effort in hours
I00006249 1 Client geographies serviced
I00006249 2 Service delivery locations
I00006249 3 Enabling solutions implemented (what did we sell?)
I00006249 4 Number of members enrolled
I00006249 5 Number of providers enrolled
I00006249 6 Number of claims processed (annual)
I00006249 7 Number of encounters (annual)
I00006249 8 Dollar value of claims processed (annual)
I00006249 9 Average number of calls per month
I00006249 10 DDI effort in hours
I00006249 1 Geographic location
I00006249 2 Number of physical images
I00006249 3 Number of virtual images
I00006249 4 OS type
I00006249 5 Websphere version (if in environment)
I00006249 6 Apache version (if in environment)
I00006249 7 Oracle DB version (if in environment)
I00006249 8 SQL version (if in environment)
I00006249 9 SAP version (if in environment)
I00006249 10 MS Dynamics version (if in environment)
I00006250 1 Application types in scope
I00006250 2 Total number of applications in scope
I00006250 3 Percent of Total App Portfolio in scope
I00006250 4 Is customer global
I00006250 5 T&T Duration – Transition program (Unit: Weeks)
I00006250 6 T&T Duration – Transformation program (Unit: Months)
I00006250 7 AMS operating model included
I00006250 8 Service levels type included
I00006250 9 Application technologies in scope
I00006250 10 AMS standard tools and solution components
I00006250 1 Application types in scope
I00006250 2 Total number of applications in scope
I00006250 3 Percent of Total App Portfolio in scope
I00006250 4 Is customer global
I00006250 5 T&T Duration – Transition program (Unit: Weeks)
I00006250 6 T&T Duration – Transformation program (Unit: Months)
I00006250 7 AMS operating model included
I00006250 8 Service levels type included
I00006250 9 Application technologies in scope
I00006250 10 AMS standard tools and solution components
I00006250 1 Number of Widows 2012 virtual/physical images
I00006250 2 Number of Linux virtual/physical images
I00006250 3 Number of Redhat virtual/physical images
I00006250 4 SAP version (if in environment)
I00006250 5 MS Dynamics version (if in environment)
I00006250 6 Sharepoint version (if in environment)
I00006250 7 Custom Applications in environment
I00006250 8 Websphere version (if in environment)
I00006250 9 JBOSS version (if in environment)
I00006250 10 Apache version (if in environment)
I00006250 1 Application types in scope
I00006250 2 Total number of applications in scope
I00006250 3 Percent of Total App Portfolio in scope
I00006250 4 Is customer global
I00006250 5 T&T Duration – Transition program (Unit: Weeks)
I00006250 6 T&T Duration – Transformation program (Unit: Months)
I00006250 7 AMS operating model included
I00006250 8 Service levels type included
I00006250 9 Application technologies in scope
I00006250 10 AMS standard tools and solution components
I00006250 1 Geographic location
I00006250 2 Number of Windows 2012 virtual/physical images
I00006250 3 Number of Linux virtual/physical images
I00006250 4 Number of Redhat virtual/physical images
I00006250 5 Applications that are in the environment and current versions
I00006250 6 ISV/SaaS Applications that are in the environment and current versions
I00006250 7 Middleware/data bases that are in the environment and current versions
I00006250 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006250 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006250 10 What types of Network Services were required
I00006250 1 DLP modules in scope
I00006250 2 Type of technology deployed
I00006250 3 Type of technology deployed - Other:
I00006250 4 Number of end users or email addresses in scope
I00006250 5 Number of servers/storage repositiories (for Data at Rest)
I00006250 6 Geographies in scope
I00006250 7 Support Requirements
I00006250 8 What was the primary business driver
I00006250 9
I00006250 10
I00006250 1 Application types in scope
I00006250 2 Total number of applications in scope
I00006250 3 Percent of Total App Portfolio in scope
I00006250 4 Is customer global
I00006250 5 T&T Duration – Transition program (Unit: Weeks)
I00006250 6 T&T Duration – Transformation program (Unit: Months)
I00006250 7 AMS operating model included
I00006250 8 Service levels type included
I00006250 9 Application technologies in scope
I00006250 10 AMS standard tools and solution components
I00006250 1 Key Business Objective
I00006250 2 Analytics algorithms
I00006250 3 Visualization tools
I00006250 4 Data types collected
I00006250 5 Analytics Tools
I00006250 6 Analytics Tools - Other:
I00006250 7 Analytics Platforms
I00006250 8 Engagement models
I00006250 9
I00006250 10
I00006250 1 Application types in scope
I00006250 2 Total number of applications in scope
I00006250 3 Percent of Total App Portfolio in scope
I00006250 4 Is customer global
I00006250 5 T&T Duration – Transition program (Unit: Weeks)
I00006250 6 T&T Duration – Transformation program (Unit: Months)
I00006250 7 AMS operating model included
I00006250 8 Service levels type included
I00006250 9 Application technologies in scope
I00006250 10 AMS standard tools and solution components
I00006251 1 Geographic location
I00006251 2 Number of physical images
I00006251 3 Number of virtual images
I00006251 4 OS type
I00006251 5 Websphere version (if in environment)
I00006251 6 Apache version (if in environment)
I00006251 7 Oracle DB version (if in environment)
I00006251 8 SQL version (if in environment)
I00006251 9 SAP version (if in environment)
I00006251 10 MS Dynamics version (if in environment)
I00006251 1 Recovery Time Objective (Unit hours)
I00006251 2 Recovery Point Objective (Unit hours)
I00006251 3 Number of virtual/physical image: Windows 3066
I00006251 4 Number of virtual/physical images: Linux
I00006251 5 Number of virtual/physical images: Redhat
I00006251 6 Number of virtual/physical images: AIX
I00006251 7 Number of virtual/physical images: Solaris
I00006251 8 Number of virtual/physical images: -UX
I00006251 9 Amount of Protected Storage (Unit TB)
I00006251 10 What industry compliance, security levels, regulatory were needed?
I00006251 1 Recovery Time Objective (Unit hours)
I00006251 2 Recovery Point Objective (Unit hours)
I00006251 3 Number of virtual/physical image: Windows 2407
I00006251 4 Number of virtual/physical images: Linux
I00006251 5 Number of virtual/physical images: Redhat
I00006251 6 Number of virtual/physical images: AIX
I00006251 7 Number of virtual/physical images: Solaris
I00006251 8 Number of virtual/physical images: -UX
I00006251 9 Amount of Protected Storage (Unit TB)
I00006251 10 What industry compliance, security levels, regulatory were needed?
I00006251 1 Geographic location
I00006251 2 Number of physical images
I00006251 3 Number of virtual images
I00006251 4 OS type
I00006251 5 Websphere version (if in environment)
I00006251 6 Apache version (if in environment)
I00006251 7 Oracle DB version (if in environment)
I00006251 8 SQL version (if in environment)
I00006251 9 SAP version (if in environment)
I00006251 10 MS Dynamics version (if in environment)
I00006252 1 Application types in scope
I00006252 2 Total number of applications in scope
I00006252 3 Percent of Total App Portfolio in scope
I00006252 4 Is customer global
I00006252 5 T&T Duration – Transition program (Unit: Weeks)
I00006252 6 T&T Duration – Transformation program (Unit: Months)
I00006252 7 AMS operating model included
I00006252 8 Service levels type included
I00006252 9 Application technologies in scope
I00006252 10 AMS standard tools and solution components
I00006252 1 Geographic location
I00006252 2 Number of physical images
I00006252 3 Number of virtual images
I00006252 4 OS type
I00006252 5 Websphere version (if in environment)
I00006252 6 Apache version (if in environment)
I00006252 7 Oracle DB version (if in environment)
I00006252 8 SQL version (if in environment)
I00006252 9 SAP version (if in environment)
I00006252 10 MS Dynamics version (if in environment)
I00006252 1 Application types in scope
I00006252 2 Total number of applications in scope
I00006252 3 Percent of Total App Portfolio in scope
I00006252 4 Is customer global
I00006252 5 T&T Duration – Transition program (Unit: Weeks)
I00006252 6 T&T Duration – Transformation program (Unit: Months)
I00006252 7 AMS operating model included
I00006252 8 Service levels type included
I00006252 9 Application technologies in scope
I00006252 10 AMS standard tools and solution components
I00006252 1 Recovery Time Objective (Unit hours)
I00006252 2 Recovery Point Objective (Unit hours)
I00006252 3 Number of virtual/physical image: Windows 2024
I00006252 4 Number of virtual/physical images: Linux
I00006252 5 Number of virtual/physical images: Redhat
I00006252 6 Number of virtual/physical images: AIX
I00006252 7 Number of virtual/physical images: Solaris
I00006252 8 Number of virtual/physical images: -UX
I00006252 9 Amount of Protected Storage (Unit TB)
I00006252 10 What industry compliance, security levels, regulatory were needed?
I00006252 1 Geographic location
I00006252 2 Number of physical images
I00006252 3 Number of virtual images
I00006252 4 OS type
I00006252 5 Websphere version (if in environment)
I00006252 6 Apache version (if in environment)
I00006252 7 Oracle DB version (if in environment)
I00006252 8 SQL version (if in environment)
I00006252 9 SAP version (if in environment)
I00006252 10 MS Dynamics version (if in environment)
I00006252 1 Application types in scope
I00006252 2 Total number of applications in scope
I00006252 3 Percent of Total App Portfolio in scope
I00006252 4 Is customer global
I00006252 5 T&T Duration – Transition program (Unit: Weeks)
I00006252 6 T&T Duration – Transformation program (Unit: Months)
I00006252 7 AMS operating model included
I00006252 8 Service levels type included
I00006252 9 Application technologies in scope
I00006252 10 AMS standard tools and solution components
I00006253 1 Geographic location
I00006253 2 Number of physical images
I00006253 3 Number of virtual images
I00006253 4 OS type
I00006253 5 Websphere version (if in environment)
I00006253 6 Apache version (if in environment)
I00006253 7 Oracle DB version (if in environment)
I00006253 8 SQL version (if in environment)
I00006253 9 SAP version (if in environment)
I00006253 10 MS Dynamics version (if in environment)
I00006253 1 Geographic location
I00006253 2 Number of physical images
I00006253 3 Number of virtual images
I00006253 4 OS type
I00006253 5 Websphere version (if in environment)
I00006253 6 Apache version (if in environment)
I00006253 7 Oracle DB version (if in environment)
I00006253 8 SQL version (if in environment)
I00006253 9 SAP version (if in environment)
I00006253 10 MS Dynamics version (if in environment)
I00006253 1 Geographic location
I00006253 2 Number of physical images
I00006253 3 Number of virtual images
I00006253 4 OS type
I00006253 5 Websphere version (if in environment)
I00006253 6 Apache version (if in environment)
I00006253 7 Oracle DB version (if in environment)
I00006253 8 SQL version (if in environment)
I00006253 9 SAP version (if in environment)
I00006253 10 MS Dynamics version (if in environment)
I00006253 1 Geographic location
I00006253 2 Number of physical images
I00006253 3 Number of virtual images
I00006253 4 OS type
I00006253 5 Websphere version (if in environment)
I00006253 6 Apache version (if in environment)
I00006253 7 Oracle DB version (if in environment)
I00006253 8 SQL version (if in environment)
I00006253 9 SAP version (if in environment)
I00006253 10 MS Dynamics version (if in environment)
I00006253 1 Application types in scope
I00006253 2 Total number of applications in scope
I00006253 3 Percent of Total App Portfolio in scope
I00006253 4 Is customer global
I00006253 5 T&T Duration – Transition program (Unit: Weeks)
I00006253 6 T&T Duration – Transformation program (Unit: Months)
I00006253 7 AMS operating model included
I00006253 8 Service levels type included
I00006253 9 Application technologies in scope
I00006253 10 AMS standard tools and solution components
I00006253 1 Nature of the Engagement
I00006253 2 Nature of Engagement - Other:
I00006253 3 Execution Methodology
I00006253 4 Execution Methodology - Other:
I00006253 5 Contract Type
I00006253 6 Hosting partner for in scope apps
I00006253 7 Hosting partner for in scope apps - Other:
I00006253 8 Main competitor
I00006253 9 Is engagement global or local
I00006253 10 Application technologies used - Other:
I00006253 1 Processes in scope
I00006253 2 Processes in scope - Other:
I00006253 3 Client geographies serviced
I00006253 4 Service delivery locations
I00006253 5 Service delivery locations - Other:
I00006253 6 Enabling technologies implemented
I00006253 7 Enabling technologies implemented - Other:
I00006253 8 Client Finance systems utilized
I00006253 9 Client Finance systems utilized - Other:
I00006253 10 Key volume metrics
I00006254 1 Geographic location
I00006254 2 Number of Windows 2012 virtual/physical images
I00006254 3 Number of Linux virtual/physical images
I00006254 4 Number of Redhat virtual/physical images
I00006254 5 Applications that are in the environment and current versions
I00006254 6 ISV/SaaS Applications that are in the environment and current versions
I00006254 7 Middleware/data bases that are in the environment and current versions
I00006254 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00006254 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00006254 10 What types of Network Services were required
I00006254 1 Application types in scope
I00006254 2 Total number of applications in scope
I00006254 3 Percent of Total App Portfolio in scope
I00006254 4 Is customer global
I00006254 5 T&T Duration – Transition program (Unit: Weeks)
I00006254 6 T&T Duration – Transformation program (Unit: Months)
I00006254 7 AMS operating model included
I00006254 8 Service levels type included
I00006254 9 Application technologies in scope
I00006254 10 AMS standard tools and solution components
I00006254 1 Application types in scope
I00006254 2 Total number of applications in scope
I00006254 3 Percent of Total App Portfolio in scope
I00006254 4 Is customer global
I00006254 5 T&T Duration – Transition program (Unit: Weeks)
I00006254 6 T&T Duration – Transformation program (Unit: Months)
I00006254 7 AMS operating model included
I00006254 8 Service levels type included
I00006254 9 Application technologies in scope
I00006254 10 AMS standard tools and solution components
I00006254 1 SLMS Services contracted
I00006254 2 Number of countries that require support and/or invoicing :
I00006254 3 List of software publishers in scope
I00006254 4 Software publishers in scope - Other:
I00006254 5 # of seats in Microsoft Enterprise Agreement
I00006254 6 Key driver for client decision
I00006254 7 Total $ annual software spend ($M)
I00006254 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00006254 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00006254 10 Asset inventory tooling used by customer
I00006254 1 Device type(s) to be supported
I00006254 2 Service Desk Support levels requested
I00006254 3 Service Desk Support level - Other:
I00006254 4 Onshore service desk required
I00006254 5 Service management tool set deployed
I00006254 6 Service management tool set - Other:
I00006254 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006254 8 Client primary business driver for outsourcing
I00006254 9 Client primary business driver for outsourcing - Other:
I00006254 10 Self Service requirement
I00006254 1 Deal scope for Site Support
I00006254 2 Device type(s) to be supported
I00006254 3 Site Support levels requested
I00006254 4 Site Support levels requested - Other:
I00006254 5 Single site location or multiple
I00006254 6 Locations requiring Site Support
I00006254 7 Service management tool set deployed
I00006254 8 Client primary business driver for outsourcing
I00006254 9 Delivery mode
I00006254 10
I00006254 1 Recovery Time Objective (Unit hours)
I00006254 2 Recovery Point Objective (Unit hours)
I00006254 3 Number of virtual/physical image: Windows 2025
I00006254 4 Number of virtual/physical images: Linux
I00006254 5 Number of virtual/physical images: Redhat
I00006254 6 Number of virtual/physical images: AIX
I00006254 7 Number of virtual/physical images: Solaris
I00006254 8 Number of virtual/physical images: -UX
I00006254 9 Amount of Protected Storage (Unit TB)
I00006254 10 What industry compliance, security levels, regulatory were needed?
I00006254 1 Geographic location
I00006254 2 Number of physical images
I00006254 3 Number of virtual images
I00006254 4 OS type
I00006254 5 Websphere version (if in environment)
I00006254 6 Apache version (if in environment)
I00006254 7 Oracle DB version (if in environment)
I00006254 8 SQL version (if in environment)
I00006254 9 SAP version (if in environment)
I00006254 10 MS Dynamics version (if in environment)
I00006254 1 Geographic location
I00006254 2 Number of physical images
I00006254 3 Number of virtual images
I00006254 4 OS type
I00006254 5 Websphere version (if in environment)
I00006254 6 Apache version (if in environment)
I00006254 7 Oracle DB version (if in environment)
I00006254 8 SQL version (if in environment)
I00006254 9 SAP version (if in environment)
I00006254 10 MS Dynamics version (if in environment)
I00006254 1 Geographic location
I00006254 2 Number of physical images
I00006254 3 Number of virtual images
I00006254 4 OS type
I00006254 5 Websphere version (if in environment)
I00006254 6 Apache version (if in environment)
I00006254 7 Oracle DB version (if in environment)
I00006254 8 SQL version (if in environment)
I00006254 9 SAP version (if in environment)
I00006254 10 MS Dynamics version (if in environment)
I00006256 1 Device type(s) to be supported
I00006256 2 Service Desk Support levels requested
I00006256 3 Service Desk Support level - Other:
I00006256 4 Onshore service desk required
I00006256 5 Service management tool set deployed
I00006256 6 Service management tool set - Other:
I00006256 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006256 8 Client primary business driver for outsourcing
I00006256 9 Client primary business driver for outsourcing - Other:
I00006256 10 Self Service requirement
I00006257 1 Nature of the Engagement
I00006257 2 Nature of Engagement - Other:
I00006257 3 Execution Methodology
I00006257 4 Execution Methodology - Other:
I00006257 5 Contract Type
I00006257 6 Hosting partner for in scope apps
I00006257 7 Hosting partner for in scope apps - Other:
I00006257 8 Main competitor
I00006257 9 Is engagement global or local
I00006257 10 Application technologies used - Other:
I00006257 1 Scope of Services
I00006257 2 Products Used
I00006257 3 Products Used - Other:
I00006257 4 Supported Channels
I00006257 5 Supported Channels - Other:
I00006257 6 Delivery Locations
I00006257 7 Third-Party Partners used :
I00006257 8
I00006257 9
I00006257 10
I00006257 1 Application types in scope
I00006257 2 Total number of applications in scope
I00006257 3 Percent of Total App Portfolio in scope
I00006257 4 Is customer global
I00006257 5 T&T Duration – Transition program (Unit: Weeks)
I00006257 6 T&T Duration – Transformation program (Unit: Months)
I00006257 7 AMS operating model included
I00006257 8 Service levels type included
I00006257 9 Application technologies in scope
I00006257 10 AMS standard tools and solution components
I00006257 1 Application types in scope
I00006257 2 Total number of applications in scope
I00006257 3 Percent of Total App Portfolio in scope
I00006257 4 Is customer global
I00006257 5 T&T Duration – Transition program (Unit: Weeks)
I00006257 6 T&T Duration – Transformation program (Unit: Months)
I00006257 7 AMS operating model included
I00006257 8 Service levels type included
I00006257 9 Application technologies in scope
I00006257 10 AMS standard tools and solution components
I00006257 1 Application types in scope
I00006257 2 Total number of applications in scope
I00006257 3 Percent of Total App Portfolio in scope
I00006257 4 Is customer global
I00006257 5 T&T Duration – Transition program (Unit: Weeks)
I00006257 6 T&T Duration – Transformation program (Unit: Months)
I00006257 7 AMS operating model included
I00006257 8 Service levels type included
I00006257 9 Application technologies in scope
I00006257 10 AMS standard tools and solution components
I00006257 1 Application types in scope
I00006257 2 Total number of applications in scope
I00006257 3 Percent of Total App Portfolio in scope
I00006257 4 Is customer global
I00006257 5 T&T Duration – Transition program (Unit: Weeks)
I00006257 6 T&T Duration – Transformation program (Unit: Months)
I00006257 7 AMS operating model included
I00006257 8 Service levels type included
I00006257 9 Application technologies in scope
I00006257 10 AMS standard tools and solution components
I00006257 1 Application types in scope
I00006257 2 Total number of applications in scope
I00006257 3 Percent of Total App Portfolio in scope
I00006257 4 Is customer global
I00006257 5 T&T Duration – Transition program (Unit: Weeks)
I00006257 6 T&T Duration – Transformation program (Unit: Months)
I00006257 7 AMS operating model included
I00006257 8 Service levels type included
I00006257 9 Application technologies in scope
I00006257 10 AMS standard tools and solution components
I00006257 1 Nature of the Engagement
I00006257 2 Nature of Engagement - Other:
I00006257 3 Execution Methodology
I00006257 4 Execution Methodology - Other:
I00006257 5 Contract Type
I00006257 6 Hosting partner for in scope apps
I00006257 7 Hosting partner for in scope apps - Other:
I00006257 8 Main competitor
I00006257 9 Is engagement global or local
I00006257 10 Application technologies used - Other:
I00006257 1 Application types in scope
I00006257 2 Total number of applications in scope
I00006257 3 Percent of Total App Portfolio in scope
I00006257 4 Is customer global
I00006257 5 T&T Duration – Transition program (Unit: Weeks)
I00006257 6 T&T Duration – Transformation program (Unit: Months)
I00006257 7 AMS operating model included
I00006257 8 Service levels type included
I00006257 9 Application technologies in scope
I00006257 10 AMS standard tools and solution components
I00006257 1 Application types in scope
I00006257 2 Total number of applications in scope
I00006257 3 Percent of Total App Portfolio in scope
I00006257 4 Is customer global
I00006257 5 T&T Duration – Transition program (Unit: Weeks)
I00006257 6 T&T Duration – Transformation program (Unit: Months)
I00006257 7 AMS operating model included
I00006257 8 Service levels type included
I00006257 9 Application technologies in scope
I00006257 10 AMS standard tools and solution components
I00006258 1 Scope of Services
I00006258 2 Products Used
I00006258 3 Products Used - Other:
I00006258 4 Supported Channels
I00006258 5 Supported Channels - Other:
I00006258 6 Delivery Locations
I00006258 7 Third-Party Partners used :
I00006258 8
I00006258 9
I00006258 10
I00006258 1 Geographic location
I00006258 2 Number of physical images
I00006258 3 Number of virtual images
I00006258 4 OS type
I00006258 5 Websphere version (if in environment)
I00006258 6 Apache version (if in environment)
I00006258 7 Oracle DB version (if in environment)
I00006258 8 SQL version (if in environment)
I00006258 9 SAP version (if in environment)
I00006258 10 MS Dynamics version (if in environment)
I00006258 1 Application types in scope
I00006258 2 Total number of applications in scope
I00006258 3 Percent of Total App Portfolio in scope
I00006258 4 Is customer global
I00006258 5 T&T Duration – Transition program (Unit: Weeks)
I00006258 6 T&T Duration – Transformation program (Unit: Months)
I00006258 7 AMS operating model included
I00006258 8 Service levels type included
I00006258 9 Application technologies in scope
I00006258 10 AMS standard tools and solution components
I00006258 1 Geographic location
I00006258 2 Number of physical images
I00006258 3 Number of virtual images
I00006258 4 OS type
I00006258 5 Websphere version (if in environment)
I00006258 6 Apache version (if in environment)
I00006258 7 Oracle DB version (if in environment)
I00006258 8 SQL version (if in environment)
I00006258 9 SAP version (if in environment)
I00006258 10 MS Dynamics version (if in environment)
I00006258 1 Nature of the Engagement
I00006258 2 Nature of Engagement - Other:
I00006258 3 Execution Methodology
I00006258 4 Execution Methodology - Other:
I00006258 5 Contract Type
I00006258 6 Hosting partner for in scope apps
I00006258 7 Hosting partner for in scope apps - Other:
I00006258 8 Main competitor
I00006258 9 Is engagement global or local
I00006258 10 Application technologies used - Other:
I00006258 1 Nature of the Engagement
I00006258 2 Nature of Engagement - Other:
I00006258 3 Execution Methodology
I00006258 4 Execution Methodology - Other:
I00006258 5 Contract Type
I00006258 6 Hosting partner for in scope apps
I00006258 7 Hosting partner for in scope apps - Other:
I00006258 8 Main competitor
I00006258 9 Is engagement global or local
I00006258 10 Application technologies used - Other:
I00006258 1 Nature of the Engagement
I00006258 2 Nature of Engagement - Other:
I00006258 3 Execution Methodology
I00006258 4 Execution Methodology - Other:
I00006258 5 Contract Type
I00006258 6 Hosting partner for in scope apps
I00006258 7 Hosting partner for in scope apps - Other:
I00006258 8 Main competitor
I00006258 9 Is engagement global or local
I00006258 10 Application technologies used - Other:
I00006258 1 Nature of the Engagement
I00006258 2 Nature of Engagement - Other:
I00006258 3 Execution Methodology
I00006258 4 Execution Methodology - Other:
I00006258 5 Contract Type
I00006258 6 Hosting partner for in scope apps
I00006258 7 Hosting partner for in scope apps - Other:
I00006258 8 Main competitor
I00006258 9 Is engagement global or local
I00006258 10 Application technologies used - Other:
I00006258 1 Nature of the Engagement
I00006258 2 Nature of Engagement - Other:
I00006258 3 Execution Methodology
I00006258 4 Execution Methodology - Other:
I00006258 5 Contract Type
I00006258 6 Hosting partner for in scope apps
I00006258 7 Hosting partner for in scope apps - Other:
I00006258 8 Main competitor
I00006258 9 Is engagement global or local
I00006258 10 Application technologies used - Other:
I00006258 1 Nature of the Engagement
I00006258 2 Nature of Engagement - Other:
I00006258 3 Execution Methodology
I00006258 4 Execution Methodology - Other:
I00006258 5 Contract Type
I00006258 6 Hosting partner for in scope apps
I00006258 7 Hosting partner for in scope apps - Other:
I00006258 8 Main competitor
I00006258 9 Is engagement global or local
I00006258 10 Application technologies used - Other:
I00006258 1 Nature of the Engagement
I00006258 2 Nature of Engagement - Other:
I00006258 3 Execution Methodology
I00006258 4 Execution Methodology - Other:
I00006258 5 Contract Type
I00006258 6 Hosting partner for in scope apps
I00006258 7 Hosting partner for in scope apps - Other:
I00006258 8 Main competitor
I00006258 9 Is engagement global or local
I00006258 10 Application technologies used - Other:
I00006258 1 Nature of the Engagement
I00006258 2 Nature of Engagement - Other:
I00006258 3 Execution Methodology
I00006258 4 Execution Methodology - Other:
I00006258 5 Contract Type
I00006258 6 Hosting partner for in scope apps
I00006258 7 Hosting partner for in scope apps - Other:
I00006258 8 Main competitor
I00006258 9 Is engagement global or local
I00006258 10 Application technologies used - Other:
I00006259 1 Application types in scope
I00006259 2 Total number of applications in scope
I00006259 3 Percent of Total App Portfolio in scope
I00006259 4 Is customer global
I00006259 5 T&T Duration – Transition program (Unit: Weeks)
I00006259 6 T&T Duration – Transformation program (Unit: Months)
I00006259 7 AMS operating model included
I00006259 8 Service levels type included
I00006259 9 Application technologies in scope
I00006259 10 AMS standard tools and solution components
I00006259 1 Nature of the Engagement
I00006259 2 Nature of Engagement - Other:
I00006259 3 Execution Methodology
I00006259 4 Execution Methodology - Other:
I00006259 5 Contract Type
I00006259 6 Hosting partner for in scope apps
I00006259 7 Hosting partner for in scope apps - Other:
I00006259 8 Main competitor
I00006259 9 Is engagement global or local
I00006259 10 Application technologies used - Other:
I00006259 1 Application types in scope
I00006259 2 Total number of applications in scope
I00006259 3 Percent of Total App Portfolio in scope
I00006259 4 Is customer global
I00006259 5 T&T Duration – Transition program (Unit: Weeks)
I00006259 6 T&T Duration – Transformation program (Unit: Months)
I00006259 7 AMS operating model included
I00006259 8 Service levels type included
I00006259 9 Application technologies in scope
I00006259 10 AMS standard tools and solution components
I00006259 1 Client geographies serviced
I00006259 2 Service delivery locations
I00006259 3 Enabling solutions implemented (what did we sell?)
I00006259 4 Number of members enrolled
I00006259 5 Number of providers enrolled
I00006259 6 Number of claims processed (annual)
I00006259 7 Number of encounters (annual)
I00006259 8 Dollar value of claims processed (annual)
I00006259 9 Average number of calls per month
I00006259 10 DDI effort in hours
I00006259 1 Client geographies serviced
I00006259 2 Service delivery locations
I00006259 3 Enabling solutions implemented (what did we sell?)
I00006259 4 Number of members enrolled
I00006259 5 Number of providers enrolled
I00006259 6 Number of claims processed (annual)
I00006259 7 Number of encounters (annual)
I00006259 8 Dollar value of claims processed (annual)
I00006259 9 Average number of calls per month
I00006259 10 DDI effort in hours
I00006259 1 Application types in scope
I00006259 2 Total number of applications in scope
I00006259 3 Percent of Total App Portfolio in scope
I00006259 4 Is customer global
I00006259 5 T&T Duration – Transition program (Unit: Weeks)
I00006259 6 T&T Duration – Transformation program (Unit: Months)
I00006259 7 AMS operating model included
I00006259 8 Service levels type included
I00006259 9 Application technologies in scope
I00006259 10 AMS standard tools and solution components
I00006259 1 Geographic location
I00006259 2 Number of physical images
I00006259 3 Number of virtual images
I00006259 4 OS type
I00006259 5 Websphere version (if in environment)
I00006259 6 Apache version (if in environment)
I00006259 7 Oracle DB version (if in environment)
I00006259 8 SQL version (if in environment)
I00006259 9 SAP version (if in environment)
I00006259 10 MS Dynamics version (if in environment)
I00006259 1 Application types in scope
I00006259 2 Total number of applications in scope
I00006259 3 Percent of Total App Portfolio in scope
I00006259 4 Is customer global
I00006259 5 T&T Duration – Transition program (Unit: Weeks)
I00006259 6 T&T Duration – Transformation program (Unit: Months)
I00006259 7 AMS operating model included
I00006259 8 Service levels type included
I00006259 9 Application technologies in scope
I00006259 10 AMS standard tools and solution components
I00006259 1 Percentage of users on Presentation Virtualization - Application
I00006259 2 Percentage of users on Presentation Virtualization - Desktop
I00006259 3 Percentage of users on Non Persistent Virtualized Desktop
I00006259 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00006259 5 Percentage of users on Persistent Virtualized Desktop
I00006259 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00006259 7 Percentage of users located in branch office locations, must total 100%
I00006259 8 # Desktops
I00006259 9 # Laptops
I00006259 10 # Thin Client- Managed
I00006260 1 Application types in scope
I00006260 2 Total number of applications in scope
I00006260 3 Percent of Total App Portfolio in scope
I00006260 4 Is customer global
I00006260 5 T&T Duration – Transition program (Unit: Weeks)
I00006260 6 T&T Duration – Transformation program (Unit: Months)
I00006260 7 AMS operating model included
I00006260 8 Service levels type included
I00006260 9 Application technologies in scope
I00006260 10 AMS standard tools and solution components
I00006260 1 Geographic location
I00006260 2 Number of physical images
I00006260 3 Number of virtual images
I00006260 4 OS type
I00006260 5 Websphere version (if in environment)
I00006260 6 Apache version (if in environment)
I00006260 7 Oracle DB version (if in environment)
I00006260 8 SQL version (if in environment)
I00006260 9 SAP version (if in environment)
I00006260 10 MS Dynamics version (if in environment)
I00006260 1 Geographic location
I00006260 2 Number of physical images
I00006260 3 Number of virtual images
I00006260 4 OS type
I00006260 5 Websphere version (if in environment)
I00006260 6 Apache version (if in environment)
I00006260 7 Oracle DB version (if in environment)
I00006260 8 SQL version (if in environment)
I00006260 9 SAP version (if in environment)
I00006260 10 MS Dynamics version (if in environment)
I00006260 1 Geographic location
I00006260 2 Number of physical images
I00006260 3 Number of virtual images
I00006260 4 OS type
I00006260 5 Websphere version (if in environment)
I00006260 6 Apache version (if in environment)
I00006260 7 Oracle DB version (if in environment)
I00006260 8 SQL version (if in environment)
I00006260 9 SAP version (if in environment)
I00006260 10 MS Dynamics version (if in environment)
I00006260 1 Application types in scope
I00006260 2 Total number of applications in scope
I00006260 3 Percent of Total App Portfolio in scope
I00006260 4 Is customer global
I00006260 5 T&T Duration – Transition program (Unit: Weeks)
I00006260 6 T&T Duration – Transformation program (Unit: Months)
I00006260 7 AMS operating model included
I00006260 8 Service levels type included
I00006260 9 Application technologies in scope
I00006260 10 AMS standard tools and solution components
I00006260 1 Geographic location
I00006260 2 Number of physical images
I00006260 3 Number of virtual images
I00006260 4 OS type
I00006260 5 Websphere version (if in environment)
I00006260 6 Apache version (if in environment)
I00006260 7 Oracle DB version (if in environment)
I00006260 8 SQL version (if in environment)
I00006260 9 SAP version (if in environment)
I00006260 10 MS Dynamics version (if in environment)
I00006261 1 Recovery Time Objective (Unit hours)
I00006261 2 Recovery Point Objective (Unit hours)
I00006261 3 Number of virtual/physical image: Windows 2026
I00006261 4 Number of virtual/physical images: Linux
I00006261 5 Number of virtual/physical images: Redhat
I00006261 6 Number of virtual/physical images: AIX
I00006261 7 Number of virtual/physical images: Solaris
I00006261 8 Number of virtual/physical images: -UX
I00006261 9 Amount of Protected Storage (Unit TB)
I00006261 10 What industry compliance, security levels, regulatory were needed?
I00006261 1 Device type(s) to be supported
I00006261 2 Service Desk Support levels requested
I00006261 3 Service Desk Support level - Other:
I00006261 4 Onshore service desk required
I00006261 5 Service management tool set deployed
I00006261 6 Service management tool set - Other:
I00006261 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006261 8 Client primary business driver for outsourcing
I00006261 9 Client primary business driver for outsourcing - Other:
I00006261 10 Self Service requirement
I00006261 1 Geographic location
I00006261 2 Number of physical images
I00006261 3 Number of virtual images
I00006261 4 OS type
I00006261 5 Websphere version (if in environment)
I00006261 6 Apache version (if in environment)
I00006261 7 Oracle DB version (if in environment)
I00006261 8 SQL version (if in environment)
I00006261 9 SAP version (if in environment)
I00006261 10 MS Dynamics version (if in environment)
I00006262 1 Geographic location
I00006262 2 Number of physical images
I00006262 3 Number of virtual images
I00006262 4 OS type
I00006262 5 Websphere version (if in environment)
I00006262 6 Apache version (if in environment)
I00006262 7 Oracle DB version (if in environment)
I00006262 8 SQL version (if in environment)
I00006262 9 SAP version (if in environment)
I00006262 10 MS Dynamics version (if in environment)
I00006262 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006262 2 Tool(s) Availability
I00006262 3 Breakdown of testing types
I00006262 4 Phases of testing included in contract
I00006262 5 Total number of customer use cases/test cases (enter 5 digits)
I00006262 6 % of use cases/test cases automated
I00006262 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006262 8 Industry compliance, standards, security delivery models needs of the customer
I00006262 9 Is testing bundled with Apps services?
I00006262 10
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006263 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006263 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006263 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006263 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006263 5 Did an ES Client or Practice Principal help sell this engagement
I00006263 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006263 7 Client executive sponsor title -
I00006263 8 Will we produce a formal written client deliverable?
I00006263 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006263 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006263 1 Nature of the Engagement
I00006263 2 Nature of Engagement - Other:
I00006263 3 Execution Methodology
I00006263 4 Execution Methodology - Other:
I00006263 5 Contract Type
I00006263 6 Hosting partner for in scope apps
I00006263 7 Hosting partner for in scope apps - Other:
I00006263 8 Main competitor
I00006263 9 Is engagement global or local
I00006263 10 Application technologies used - Other:
I00006263 1 Nature of the Engagement
I00006263 2 Nature of Engagement - Other:
I00006263 3 Execution Methodology
I00006263 4 Execution Methodology - Other:
I00006263 5 Contract Type
I00006263 6 Hosting partner for in scope apps
I00006263 7 Hosting partner for in scope apps - Other:
I00006263 8 Main competitor
I00006263 9 Is engagement global or local
I00006263 10 Application technologies used - Other:
I00006263 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006263 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006263 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006263 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006263 5 Did an ES Client or Practice Principal help sell this engagement
I00006263 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006263 7 Client executive sponsor title -
I00006263 8 Will we produce a formal written client deliverable?
I00006263 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006263 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006263 1 Geographic location
I00006263 2 Number of physical images
I00006263 3 Number of virtual images
I00006263 4 OS type
I00006263 5 Websphere version (if in environment)
I00006263 6 Apache version (if in environment)
I00006263 7 Oracle DB version (if in environment)
I00006263 8 SQL version (if in environment)
I00006263 9 SAP version (if in environment)
I00006263 10 MS Dynamics version (if in environment)
I00006264 1 Geographic location
I00006264 2 Number of physical images
I00006264 3 Number of virtual images
I00006264 4 OS type
I00006264 5 Websphere version (if in environment)
I00006264 6 Apache version (if in environment)
I00006264 7 Oracle DB version (if in environment)
I00006264 8 SQL version (if in environment)
I00006264 9 SAP version (if in environment)
I00006264 10 MS Dynamics version (if in environment)
I00006264 1 Application types in scope
I00006264 2 Total number of applications in scope
I00006264 3 Percent of Total App Portfolio in scope
I00006264 4 Is customer global
I00006264 5 T&T Duration – Transition program (Unit: Weeks)
I00006264 6 T&T Duration – Transformation program (Unit: Months)
I00006264 7 AMS operating model included
I00006264 8 Service levels type included
I00006264 9 Application technologies in scope
I00006264 10 AMS standard tools and solution components
I00006265 1 Geographic location
I00006265 2 Number of physical images
I00006265 3 Number of virtual images
I00006265 4 OS type
I00006265 5 Websphere version (if in environment)
I00006265 6 Apache version (if in environment)
I00006265 7 Oracle DB version (if in environment)
I00006265 8 SQL version (if in environment)
I00006265 9 SAP version (if in environment)
I00006265 10 MS Dynamics version (if in environment)
I00006266 1 Device type(s) to be supported
I00006266 2 Service Desk Support levels requested
I00006266 3 Service Desk Support level - Other:
I00006266 4 Onshore service desk required
I00006266 5 Service management tool set deployed
I00006266 6 Service management tool set - Other:
I00006266 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006266 8 Client primary business driver for outsourcing
I00006266 9 Client primary business driver for outsourcing - Other:
I00006266 10 Self Service requirement
I00006269 1 Geographic location
I00006269 2 Number of physical images
I00006269 3 Number of virtual images
I00006269 4 OS type
I00006269 5 Websphere version (if in environment)
I00006269 6 Apache version (if in environment)
I00006269 7 Oracle DB version (if in environment)
I00006269 8 SQL version (if in environment)
I00006269 9 SAP version (if in environment)
I00006269 10 MS Dynamics version (if in environment)
I00006270 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006270 2 Tool(s) Availability
I00006270 3 Breakdown of testing types
I00006270 4 Phases of testing included in contract
I00006270 5 Total number of customer use cases/test cases (enter 5 digits)
I00006270 6 % of use cases/test cases automated
I00006270 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006270 8 Industry compliance, standards, security delivery models needs of the customer
I00006270 9 Is testing bundled with Apps services?
I00006270 10
I00006270 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006270 2 Tool(s) Availability
I00006270 3 Breakdown of testing types
I00006270 4 Phases of testing included in contract
I00006270 5 Total number of customer use cases/test cases (enter 5 digits)
I00006270 6 % of use cases/test cases automated
I00006270 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006270 8 Industry compliance, standards, security delivery models needs of the customer
I00006270 9 Is testing bundled with Apps services?
I00006270 10
I00006270 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006270 2 Tool(s) Availability
I00006270 3 Breakdown of testing types
I00006270 4 Phases of testing included in contract
I00006270 5 Total number of customer use cases/test cases (enter 5 digits)
I00006270 6 % of use cases/test cases automated
I00006270 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006270 8 Industry compliance, standards, security delivery models needs of the customer
I00006270 9 Is testing bundled with Apps services?
I00006270 10
I00006271 1 Client geographies serviced
I00006271 2 Service delivery locations
I00006271 3 Enabling solutions implemented (what did we sell?)
I00006271 4 Number of members enrolled
I00006271 5 Number of providers enrolled
I00006271 6 Number of claims processed (annual)
I00006271 7 Number of encounters (annual)
I00006271 8 Dollar value of claims processed (annual)
I00006271 9 Average number of calls per month
I00006271 10 DDI effort in hours
I00006271 1 Client geographies serviced
I00006271 2 Service delivery locations
I00006271 3 Enabling solutions implemented (what did we sell?)
I00006271 4 Number of members enrolled
I00006271 5 Number of providers enrolled
I00006271 6 Number of claims processed (annual)
I00006271 7 Number of encounters (annual)
I00006271 8 Dollar value of claims processed (annual)
I00006271 9 Average number of calls per month
I00006271 10 DDI effort in hours
I00006272 1 Geographic location
I00006272 2 Number of physical images
I00006272 3 Number of virtual images
I00006272 4 OS type
I00006272 5 Websphere version (if in environment)
I00006272 6 Apache version (if in environment)
I00006272 7 Oracle DB version (if in environment)
I00006272 8 SQL version (if in environment)
I00006272 9 SAP version (if in environment)
I00006272 10 MS Dynamics version (if in environment)
I00006272 1 Device type(s) to be supported
I00006272 2 Service Desk Support levels requested
I00006272 3 Service Desk Support level - Other:
I00006272 4 Onshore service desk required
I00006272 5 Service management tool set deployed
I00006272 6 Service management tool set - Other:
I00006272 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006272 8 Client primary business driver for outsourcing
I00006272 9 Client primary business driver for outsourcing - Other:
I00006272 10 Self Service requirement
I00006272 1 Deal scope for Site Support
I00006272 2 Device type(s) to be supported
I00006272 3 Site Support levels requested
I00006272 4 Site Support levels requested - Other:
I00006272 5 Single site location or multiple
I00006272 6 Locations requiring Site Support
I00006272 7 Service management tool set deployed
I00006272 8 Client primary business driver for outsourcing
I00006272 9 Delivery mode
I00006272 10
I00006272 1 Geographic location
I00006272 2 Number of physical images
I00006272 3 Number of virtual images
I00006272 4 OS type
I00006272 5 Websphere version (if in environment)
I00006272 6 Apache version (if in environment)
I00006272 7 Oracle DB version (if in environment)
I00006272 8 SQL version (if in environment)
I00006272 9 SAP version (if in environment)
I00006272 10 MS Dynamics version (if in environment)
I00006272 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 5 Did an ES Client or Practice Principal help sell this engagement
I00006272 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006272 7 Client executive sponsor title -
I00006272 8 Will we produce a formal written client deliverable?
I00006272 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006272 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006272 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 5 Did an ES Client or Practice Principal help sell this engagement
I00006272 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006272 7 Client executive sponsor title -
I00006272 8 Will we produce a formal written client deliverable?
I00006272 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006272 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006272 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006272 5 Did an ES Client or Practice Principal help sell this engagement
I00006272 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006272 7 Client executive sponsor title -
I00006272 8 Will we produce a formal written client deliverable?
I00006272 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006272 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006272 1 Geographic location
I00006272 2 Number of physical images
I00006272 3 Number of virtual images
I00006272 4 OS type
I00006272 5 Websphere version (if in environment)
I00006272 6 Apache version (if in environment)
I00006272 7 Oracle DB version (if in environment)
I00006272 8 SQL version (if in environment)
I00006272 9 SAP version (if in environment)
I00006272 10 MS Dynamics version (if in environment)
I00006272 1 Geographic location
I00006272 2 Number of physical images
I00006272 3 Number of virtual images
I00006272 4 OS type
I00006272 5 Websphere version (if in environment)
I00006272 6 Apache version (if in environment)
I00006272 7 Oracle DB version (if in environment)
I00006272 8 SQL version (if in environment)
I00006272 9 SAP version (if in environment)
I00006272 10 MS Dynamics version (if in environment)
I00006272 1 Geographic location
I00006272 2 Number of physical images
I00006272 3 Number of virtual images
I00006272 4 OS type
I00006272 5 Websphere version (if in environment)
I00006272 6 Apache version (if in environment)
I00006272 7 Oracle DB version (if in environment)
I00006272 8 SQL version (if in environment)
I00006272 9 SAP version (if in environment)
I00006272 10 MS Dynamics version (if in environment)
I00006272 1 Nature of the Engagement
I00006272 2 Nature of Engagement - Other:
I00006272 3 Execution Methodology
I00006272 4 Execution Methodology - Other:
I00006272 5 Contract Type
I00006272 6 Hosting partner for in scope apps
I00006272 7 Hosting partner for in scope apps - Other:
I00006272 8 Main competitor
I00006272 9 Is engagement global or local
I00006272 10 Application technologies used - Other:
I00006273 1 Geographic location
I00006273 2 Number of physical images
I00006273 3 Number of virtual images
I00006273 4 OS type
I00006273 5 Websphere version (if in environment)
I00006273 6 Apache version (if in environment)
I00006273 7 Oracle DB version (if in environment)
I00006273 8 SQL version (if in environment)
I00006273 9 SAP version (if in environment)
I00006273 10 MS Dynamics version (if in environment)
I00006273 1 Geographic location
I00006273 2 Number of physical images
I00006273 3 Number of virtual images
I00006273 4 OS type
I00006273 5 Websphere version (if in environment)
I00006273 6 Apache version (if in environment)
I00006273 7 Oracle DB version (if in environment)
I00006273 8 SQL version (if in environment)
I00006273 9 SAP version (if in environment)
I00006273 10 MS Dynamics version (if in environment)
I00006273 1 Geographic location
I00006273 2 Number of physical images
I00006273 3 Number of virtual images
I00006273 4 OS type
I00006273 5 Websphere version (if in environment)
I00006273 6 Apache version (if in environment)
I00006273 7 Oracle DB version (if in environment)
I00006273 8 SQL version (if in environment)
I00006273 9 SAP version (if in environment)
I00006273 10 MS Dynamics version (if in environment)
I00006273 1 Client geographies serviced
I00006273 2 Service delivery locations
I00006273 3 Enabling solutions implemented (what did we sell?)
I00006273 4 Number of members enrolled
I00006273 5 Number of providers enrolled
I00006273 6 Number of claims processed (annual)
I00006273 7 Number of encounters (annual)
I00006273 8 Dollar value of claims processed (annual)
I00006273 9 Average number of calls per month
I00006273 10 DDI effort in hours
I00006275 1 Nature of the Engagement
I00006275 2 Nature of Engagement - Other:
I00006275 3 Execution Methodology
I00006275 4 Execution Methodology - Other:
I00006275 5 Contract Type
I00006275 6 Hosting partner for in scope apps
I00006275 7 Hosting partner for in scope apps - Other:
I00006275 8 Main competitor
I00006275 9 Is engagement global or local
I00006275 10 Application technologies used - Other:
I00006275 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00006275 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00006275 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00006275 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00006275 5 Did an ES Client or Practice Principal help sell this engagement
I00006275 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00006275 7 Client executive sponsor title -
I00006275 8 Will we produce a formal written client deliverable?
I00006275 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006275 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00006275 1 Geographic location
I00006275 2 Number of physical images
I00006275 3 Number of virtual images
I00006275 4 OS type
I00006275 5 Websphere version (if in environment)
I00006275 6 Apache version (if in environment)
I00006275 7 Oracle DB version (if in environment)
I00006275 8 SQL version (if in environment)
I00006275 9 SAP version (if in environment)
I00006275 10 MS Dynamics version (if in environment)
I00006279 1 Client geographies serviced
I00006279 2 Service delivery locations
I00006279 3 Enabling solutions implemented (what did we sell?)
I00006279 4 Number of members enrolled
I00006279 5 Number of providers enrolled
I00006279 6 Number of claims processed (annual)
I00006279 7 Number of encounters (annual)
I00006279 8 Dollar value of claims processed (annual)
I00006279 9 Average number of calls per month
I00006279 10 DDI effort in hours
I00006279 1 Client geographies serviced
I00006279 2 Service delivery locations
I00006279 3 Enabling solutions implemented (what did we sell?)
I00006279 4 Number of members enrolled
I00006279 5 Number of providers enrolled
I00006279 6 Number of claims processed (annual)
I00006279 7 Number of encounters (annual)
I00006279 8 Dollar value of claims processed (annual)
I00006279 9 Average number of calls per month
I00006279 10 DDI effort in hours
I00006279 1 Client geographies serviced
I00006279 2 Service delivery locations
I00006279 3 Enabling solutions implemented (what did we sell?)
I00006279 4 Number of members enrolled
I00006279 5 Number of providers enrolled
I00006279 6 Number of claims processed (annual)
I00006279 7 Number of encounters (annual)
I00006279 8 Dollar value of claims processed (annual)
I00006279 9 Average number of calls per month
I00006279 10 DDI effort in hours
I00006279 1 Client geographies serviced
I00006279 2 Service delivery locations
I00006279 3 Enabling solutions implemented (what did we sell?)
I00006279 4 Number of members enrolled
I00006279 5 Number of providers enrolled
I00006279 6 Number of claims processed (annual)
I00006279 7 Number of encounters (annual)
I00006279 8 Dollar value of claims processed (annual)
I00006279 9 Average number of calls per month
I00006279 10 DDI effort in hours
I00006279 1 Client geographies serviced
I00006279 2 Service delivery locations
I00006279 3 Enabling solutions implemented (what did we sell?)
I00006279 4 Number of members enrolled
I00006279 5 Number of providers enrolled
I00006279 6 Number of claims processed (annual)
I00006279 7 Number of encounters (annual)
I00006279 8 Dollar value of claims processed (annual)
I00006279 9 Average number of calls per month
I00006279 10 DDI effort in hours
I00006279 1 Client geographies serviced
I00006279 2 Service delivery locations
I00006279 3 Enabling solutions implemented (what did we sell?)
I00006279 4 Number of members enrolled
I00006279 5 Number of providers enrolled
I00006279 6 Number of claims processed (annual)
I00006279 7 Number of encounters (annual)
I00006279 8 Dollar value of claims processed (annual)
I00006279 9 Average number of calls per month
I00006279 10 DDI effort in hours
I00006279 1 Client geographies serviced
I00006279 2 Service delivery locations
I00006279 3 Enabling solutions implemented (what did we sell?)
I00006279 4 Number of members enrolled
I00006279 5 Number of providers enrolled
I00006279 6 Number of claims processed (annual)
I00006279 7 Number of encounters (annual)
I00006279 8 Dollar value of claims processed (annual)
I00006279 9 Average number of calls per month
I00006279 10 DDI effort in hours
I00006280 1 Geographic location
I00006280 2 Number of physical images
I00006280 3 Number of virtual images
I00006280 4 OS type
I00006280 5 Websphere version (if in environment)
I00006280 6 Apache version (if in environment)
I00006280 7 Oracle DB version (if in environment)
I00006280 8 SQL version (if in environment)
I00006280 9 SAP version (if in environment)
I00006280 10 MS Dynamics version (if in environment)
I00006280 1 Number of Widows 2012 virtual/physical images
I00006280 2 Number of Linux virtual/physical images
I00006280 3 Number of Redhat virtual/physical images
I00006280 4 SAP version (if in environment)
I00006280 5 MS Dynamics version (if in environment)
I00006280 6 Sharepoint version (if in environment)
I00006280 7 Custom Applications in environment
I00006280 8 Websphere version (if in environment)
I00006280 9 JBOSS version (if in environment)
I00006280 10 Apache version (if in environment)
I00006280 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00006280 2 Tool(s) Availability
I00006280 3 Breakdown of testing types
I00006280 4 Phases of testing included in contract
I00006280 5 Total number of customer use cases/test cases (enter 5 digits)
I00006280 6 % of use cases/test cases automated
I00006280 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00006280 8 Industry compliance, standards, security delivery models needs of the customer
I00006280 9 Is testing bundled with Apps services?
I00006280 10
I00006280 1 Application types in scope
I00006280 2 Total number of applications in scope
I00006280 3 Percent of Total App Portfolio in scope
I00006280 4 Is customer global
I00006280 5 T&T Duration – Transition program (Unit: Weeks)
I00006280 6 T&T Duration – Transformation program (Unit: Months)
I00006280 7 AMS operating model included
I00006280 8 Service levels type included
I00006280 9 Application technologies in scope
I00006280 10 AMS standard tools and solution components
I00006280 1 Client geographies serviced
I00006280 2 Service delivery locations
I00006280 3 Enabling solutions implemented (what did we sell?)
I00006280 4 Number of members enrolled
I00006280 5 Number of providers enrolled
I00006280 6 Number of claims processed (annual)
I00006280 7 Number of encounters (annual)
I00006280 8 Dollar value of claims processed (annual)
I00006280 9 Average number of calls per month
I00006280 10 DDI effort in hours
I00006281 1 Client geographies serviced
I00006281 2 Service delivery locations
I00006281 3 Enabling solutions implemented (what did we sell?)
I00006281 4 Number of members enrolled
I00006281 5 Number of providers enrolled
I00006281 6 Number of claims processed (annual)
I00006281 7 Number of encounters (annual)
I00006281 8 Dollar value of claims processed (annual)
I00006281 9 Average number of calls per month
I00006281 10 DDI effort in hours
I00006281 1 Client geographies serviced
I00006281 2 Service delivery locations
I00006281 3 Enabling solutions implemented (what did we sell?)
I00006281 4 Number of members enrolled
I00006281 5 Number of providers enrolled
I00006281 6 Number of claims processed (annual)
I00006281 7 Number of encounters (annual)
I00006281 8 Dollar value of claims processed (annual)
I00006281 9 Average number of calls per month
I00006281 10 DDI effort in hours
I00006281 1 Client geographies serviced
I00006281 2 Service delivery locations
I00006281 3 Enabling solutions implemented (what did we sell?)
I00006281 4 Number of members enrolled
I00006281 5 Number of providers enrolled
I00006281 6 Number of claims processed (annual)
I00006281 7 Number of encounters (annual)
I00006281 8 Dollar value of claims processed (annual)
I00006281 9 Average number of calls per month
I00006281 10 DDI effort in hours
I00006281 1 Client geographies serviced
I00006281 2 Service delivery locations
I00006281 3 Enabling solutions implemented (what did we sell?)
I00006281 4 Number of members enrolled
I00006281 5 Number of providers enrolled
I00006281 6 Number of claims processed (annual)
I00006281 7 Number of encounters (annual)
I00006281 8 Dollar value of claims processed (annual)
I00006281 9 Average number of calls per month
I00006281 10 DDI effort in hours
I00006281 1 Deal scope for Site Support
I00006281 2 Device type(s) to be supported
I00006281 3 Site Support levels requested
I00006281 4 Site Support levels requested - Other:
I00006281 5 Single site location or multiple
I00006281 6 Locations requiring Site Support
I00006281 7 Service management tool set deployed
I00006281 8 Client primary business driver for outsourcing
I00006281 9 Delivery mode
I00006281 10
I00006281 1 Geographic location
I00006281 2 Number of physical images
I00006281 3 Number of virtual images
I00006281 4 OS type
I00006281 5 Websphere version (if in environment)
I00006281 6 Apache version (if in environment)
I00006281 7 Oracle DB version (if in environment)
I00006281 8 SQL version (if in environment)
I00006281 9 SAP version (if in environment)
I00006281 10 MS Dynamics version (if in environment)
I00006282 1 Client geographies serviced
I00006282 2 Service delivery locations
I00006282 3 Enabling solutions implemented (what did we sell?)
I00006282 4 Number of members enrolled
I00006282 5 Number of providers enrolled
I00006282 6 Number of claims processed (annual)
I00006282 7 Number of encounters (annual)
I00006282 8 Dollar value of claims processed (annual)
I00006282 9 Average number of calls per month
I00006282 10 DDI effort in hours
I00006282 1 Client geographies serviced
I00006282 2 Service delivery locations
I00006282 3 Enabling solutions implemented (what did we sell?)
I00006282 4 Number of members enrolled
I00006282 5 Number of providers enrolled
I00006282 6 Number of claims processed (annual)
I00006282 7 Number of encounters (annual)
I00006282 8 Dollar value of claims processed (annual)
I00006282 9 Average number of calls per month
I00006282 10 DDI effort in hours
I00006282 1 Scope of Services
I00006282 2 Products Used
I00006282 3 Products Used - Other:
I00006282 4 Supported Channels
I00006282 5 Supported Channels - Other:
I00006282 6 Delivery Locations
I00006282 7 Third-Party Partners used :
I00006282 8
I00006282 9
I00006282 10
I00006283 1 Application types in scope
I00006283 2 Total number of applications in scope
I00006283 3 Percent of Total App Portfolio in scope
I00006283 4 Is customer global
I00006283 5 T&T Duration – Transition program (Unit: Weeks)
I00006283 6 T&T Duration – Transformation program (Unit: Months)
I00006283 7 AMS operating model included
I00006283 8 Service levels type included
I00006283 9 Application technologies in scope
I00006283 10 AMS standard tools and solution components
I00006283 1 Client geographies serviced
I00006283 2 Service delivery locations
I00006283 3 Enabling solutions implemented (what did we sell?)
I00006283 4 Number of members enrolled
I00006283 5 Number of providers enrolled
I00006283 6 Number of claims processed (annual)
I00006283 7 Number of encounters (annual)
I00006283 8 Dollar value of claims processed (annual)
I00006283 9 Average number of calls per month
I00006283 10 DDI effort in hours
I00006283 1 Client geographies serviced
I00006283 2 Service delivery locations
I00006283 3 Enabling solutions implemented (what did we sell?)
I00006283 4 Number of members enrolled
I00006283 5 Number of providers enrolled
I00006283 6 Number of claims processed (annual)
I00006283 7 Number of encounters (annual)
I00006283 8 Dollar value of claims processed (annual)
I00006283 9 Average number of calls per month
I00006283 10 DDI effort in hours
I00006283 1 Client geographies serviced
I00006283 2 Service delivery locations
I00006283 3 Enabling solutions implemented (what did we sell?)
I00006283 4 Number of members enrolled
I00006283 5 Number of providers enrolled
I00006283 6 Number of claims processed (annual)
I00006283 7 Number of encounters (annual)
I00006283 8 Dollar value of claims processed (annual)
I00006283 9 Average number of calls per month
I00006283 10 DDI effort in hours
I00006283 1 Client geographies serviced
I00006283 2 Service delivery locations
I00006283 3 Enabling solutions implemented (what did we sell?)
I00006283 4 Number of members enrolled
I00006283 5 Number of providers enrolled
I00006283 6 Number of claims processed (annual)
I00006283 7 Number of encounters (annual)
I00006283 8 Dollar value of claims processed (annual)
I00006283 9 Average number of calls per month
I00006283 10 DDI effort in hours
I00006283 1 Client geographies serviced
I00006283 2 Service delivery locations
I00006283 3 Enabling solutions implemented (what did we sell?)
I00006283 4 Number of members enrolled
I00006283 5 Number of providers enrolled
I00006283 6 Number of claims processed (annual)
I00006283 7 Number of encounters (annual)
I00006283 8 Dollar value of claims processed (annual)
I00006283 9 Average number of calls per month
I00006283 10 DDI effort in hours
I00006283 1 Client geographies serviced
I00006283 2 Service delivery locations
I00006283 3 Enabling solutions implemented (what did we sell?)
I00006283 4 Number of members enrolled
I00006283 5 Number of providers enrolled
I00006283 6 Number of claims processed (annual)
I00006283 7 Number of encounters (annual)
I00006283 8 Dollar value of claims processed (annual)
I00006283 9 Average number of calls per month
I00006283 10 DDI effort in hours
I00006283 1 Client geographies serviced
I00006283 2 Service delivery locations
I00006283 3 Enabling solutions implemented (what did we sell?)
I00006283 4 Number of members enrolled
I00006283 5 Number of providers enrolled
I00006283 6 Number of claims processed (annual)
I00006283 7 Number of encounters (annual)
I00006283 8 Dollar value of claims processed (annual)
I00006283 9 Average number of calls per month
I00006283 10 DDI effort in hours
I00006284 1 Client geographies serviced
I00006284 2 Service delivery locations
I00006284 3 Enabling solutions implemented (what did we sell?)
I00006284 4 Number of members enrolled
I00006284 5 Number of providers enrolled
I00006284 6 Number of claims processed (annual)
I00006284 7 Number of encounters (annual)
I00006284 8 Dollar value of claims processed (annual)
I00006284 9 Average number of calls per month
I00006284 10 DDI effort in hours
I00006284 1 Client geographies serviced
I00006284 2 Service delivery locations
I00006284 3 Enabling solutions implemented (what did we sell?)
I00006284 4 Number of members enrolled
I00006284 5 Number of providers enrolled
I00006284 6 Number of claims processed (annual)
I00006284 7 Number of encounters (annual)
I00006284 8 Dollar value of claims processed (annual)
I00006284 9 Average number of calls per month
I00006284 10 DDI effort in hours
I00006284 1 Client geographies serviced
I00006284 2 Service delivery locations
I00006284 3 Enabling solutions implemented (what did we sell?)
I00006284 4 Number of members enrolled
I00006284 5 Number of providers enrolled
I00006284 6 Number of claims processed (annual)
I00006284 7 Number of encounters (annual)
I00006284 8 Dollar value of claims processed (annual)
I00006284 9 Average number of calls per month
I00006284 10 DDI effort in hours
I00006284 1 Client geographies serviced
I00006284 2 Service delivery locations
I00006284 3 Enabling solutions implemented (what did we sell?)
I00006284 4 Number of members enrolled
I00006284 5 Number of providers enrolled
I00006284 6 Number of claims processed (annual)
I00006284 7 Number of encounters (annual)
I00006284 8 Dollar value of claims processed (annual)
I00006284 9 Average number of calls per month
I00006284 10 DDI effort in hours
I00006284 1 Client geographies serviced
I00006284 2 Service delivery locations
I00006284 3 Enabling solutions implemented (what did we sell?)
I00006284 4 Number of members enrolled
I00006284 5 Number of providers enrolled
I00006284 6 Number of claims processed (annual)
I00006284 7 Number of encounters (annual)
I00006284 8 Dollar value of claims processed (annual)
I00006284 9 Average number of calls per month
I00006284 10 DDI effort in hours
I00006285 1 Client geographies serviced
I00006285 2 Service delivery locations
I00006285 3 Enabling solutions implemented (what did we sell?)
I00006285 4 Number of members enrolled
I00006285 5 Number of providers enrolled
I00006285 6 Number of claims processed (annual)
I00006285 7 Number of encounters (annual)
I00006285 8 Dollar value of claims processed (annual)
I00006285 9 Average number of calls per month
I00006285 10 DDI effort in hours
I00006285 1 Client geographies serviced
I00006285 2 Service delivery locations
I00006285 3 Enabling solutions implemented (what did we sell?)
I00006285 4 Number of members enrolled
I00006285 5 Number of providers enrolled
I00006285 6 Number of claims processed (annual)
I00006285 7 Number of encounters (annual)
I00006285 8 Dollar value of claims processed (annual)
I00006285 9 Average number of calls per month
I00006285 10 DDI effort in hours
I00006286 1 Deal scope for Site Support
I00006286 2 Device type(s) to be supported
I00006286 3 Site Support levels requested
I00006286 4 Site Support levels requested - Other:
I00006286 5 Single site location or multiple
I00006286 6 Locations requiring Site Support
I00006286 7 Service management tool set deployed
I00006286 8 Client primary business driver for outsourcing
I00006286 9 Delivery mode
I00006286 10
I00006286 1 Application types in scope
I00006286 2 Total number of applications in scope
I00006286 3 Percent of Total App Portfolio in scope
I00006286 4 Is customer global
I00006286 5 T&T Duration – Transition program (Unit: Weeks)
I00006286 6 T&T Duration – Transformation program (Unit: Months)
I00006286 7 AMS operating model included
I00006286 8 Service levels type included
I00006286 9 Application technologies in scope
I00006286 10 AMS standard tools and solution components
I00006286 1 Geographic location
I00006286 2 Number of physical images
I00006286 3 Number of virtual images
I00006286 4 OS type
I00006286 5 Websphere version (if in environment)
I00006286 6 Apache version (if in environment)
I00006286 7 Oracle DB version (if in environment)
I00006286 8 SQL version (if in environment)
I00006286 9 SAP version (if in environment)
I00006286 10 MS Dynamics version (if in environment)
I00006286 1 Application types in scope
I00006286 2 Total number of applications in scope
I00006286 3 Percent of Total App Portfolio in scope
I00006286 4 Is customer global
I00006286 5 T&T Duration – Transition program (Unit: Weeks)
I00006286 6 T&T Duration – Transformation program (Unit: Months)
I00006286 7 AMS operating model included
I00006286 8 Service levels type included
I00006286 9 Application technologies in scope
I00006286 10 AMS standard tools and solution components
I00006286 1 Application types in scope
I00006286 2 Total number of applications in scope
I00006286 3 Percent of Total App Portfolio in scope
I00006286 4 Is customer global
I00006286 5 T&T Duration – Transition program (Unit: Weeks)
I00006286 6 T&T Duration – Transformation program (Unit: Months)
I00006286 7 AMS operating model included
I00006286 8 Service levels type included
I00006286 9 Application technologies in scope
I00006286 10 AMS standard tools and solution components
I00006286 1 Geographic location
I00006286 2 Number of physical images
I00006286 3 Number of virtual images
I00006286 4 OS type
I00006286 5 Websphere version (if in environment)
I00006286 6 Apache version (if in environment)
I00006286 7 Oracle DB version (if in environment)
I00006286 8 SQL version (if in environment)
I00006286 9 SAP version (if in environment)
I00006286 10 MS Dynamics version (if in environment)
I00006286 1 Geographic location
I00006286 2 Number of physical images
I00006286 3 Number of virtual images
I00006286 4 OS type
I00006286 5 Websphere version (if in environment)
I00006286 6 Apache version (if in environment)
I00006286 7 Oracle DB version (if in environment)
I00006286 8 SQL version (if in environment)
I00006286 9 SAP version (if in environment)
I00006286 10 MS Dynamics version (if in environment)
I00006287 1 Nature of the Engagement
I00006287 2 Nature of Engagement - Other:
I00006287 3 Execution Methodology
I00006287 4 Execution Methodology - Other:
I00006287 5 Contract Type
I00006287 6 Hosting partner for in scope apps
I00006287 7 Hosting partner for in scope apps - Other:
I00006287 8 Main competitor
I00006287 9 Is engagement global or local
I00006287 10 Application technologies used - Other:
I00006287 1 Deal scope for Site Support
I00006287 2 Device type(s) to be supported
I00006287 3 Site Support levels requested
I00006287 4 Site Support levels requested - Other:
I00006287 5 Single site location or multiple
I00006287 6 Locations requiring Site Support
I00006287 7 Service management tool set deployed
I00006287 8 Client primary business driver for outsourcing
I00006287 9 Delivery mode
I00006287 10
I00006287 1 Geographic location
I00006287 2 Number of physical images
I00006287 3 Number of virtual images
I00006287 4 OS type
I00006287 5 Websphere version (if in environment)
I00006287 6 Apache version (if in environment)
I00006287 7 Oracle DB version (if in environment)
I00006287 8 SQL version (if in environment)
I00006287 9 SAP version (if in environment)
I00006287 10 MS Dynamics version (if in environment)
I00006287 1 Nature of the Engagement
I00006287 2 Nature of Engagement - Other:
I00006287 3 Execution Methodology
I00006287 4 Execution Methodology - Other:
I00006287 5 Contract Type
I00006287 6 Hosting partner for in scope apps
I00006287 7 Hosting partner for in scope apps - Other:
I00006287 8 Main competitor
I00006287 9 Is engagement global or local
I00006287 10 Application technologies used - Other:
I00006287 1 Geographic location
I00006287 2 Number of physical images
I00006287 3 Number of virtual images
I00006287 4 OS type
I00006287 5 Websphere version (if in environment)
I00006287 6 Apache version (if in environment)
I00006287 7 Oracle DB version (if in environment)
I00006287 8 SQL version (if in environment)
I00006287 9 SAP version (if in environment)
I00006287 10 MS Dynamics version (if in environment)
I00006287 1 Application types in scope
I00006287 2 Total number of applications in scope
I00006287 3 Percent of Total App Portfolio in scope
I00006287 4 Is customer global
I00006287 5 T&T Duration – Transition program (Unit: Weeks)
I00006287 6 T&T Duration – Transformation program (Unit: Months)
I00006287 7 AMS operating model included
I00006287 8 Service levels type included
I00006287 9 Application technologies in scope
I00006287 10 AMS standard tools and solution components
I00006288 1 Client geographies serviced
I00006288 2 Service delivery locations
I00006288 3 Enabling solutions implemented (what did we sell?)
I00006288 4 Number of members enrolled
I00006288 5 Number of providers enrolled
I00006288 6 Number of claims processed (annual)
I00006288 7 Number of encounters (annual)
I00006288 8 Dollar value of claims processed (annual)
I00006288 9 Average number of calls per month
I00006288 10 DDI effort in hours
I00006288 1 Client geographies serviced
I00006288 2 Service delivery locations
I00006288 3 Enabling solutions implemented (what did we sell?)
I00006288 4 Number of members enrolled
I00006288 5 Number of providers enrolled
I00006288 6 Number of claims processed (annual)
I00006288 7 Number of encounters (annual)
I00006288 8 Dollar value of claims processed (annual)
I00006288 9 Average number of calls per month
I00006288 10 DDI effort in hours
I00006289 1 Client geographies serviced
I00006289 2 Service delivery locations
I00006289 3 Enabling solutions implemented (what did we sell?)
I00006289 4 Number of members enrolled
I00006289 5 Number of providers enrolled
I00006289 6 Number of claims processed (annual)
I00006289 7 Number of encounters (annual)
I00006289 8 Dollar value of claims processed (annual)
I00006289 9 Average number of calls per month
I00006289 10 DDI effort in hours
I00006289 1 Client geographies serviced
I00006289 2 Service delivery locations
I00006289 3 Enabling solutions implemented (what did we sell?)
I00006289 4 Number of members enrolled
I00006289 5 Number of providers enrolled
I00006289 6 Number of claims processed (annual)
I00006289 7 Number of encounters (annual)
I00006289 8 Dollar value of claims processed (annual)
I00006289 9 Average number of calls per month
I00006289 10 DDI effort in hours
I00006289 1 Application types in scope
I00006289 2 Total number of applications in scope
I00006289 3 Percent of Total App Portfolio in scope
I00006289 4 Is customer global
I00006289 5 T&T Duration – Transition program (Unit: Weeks)
I00006289 6 T&T Duration – Transformation program (Unit: Months)
I00006289 7 AMS operating model included
I00006289 8 Service levels type included
I00006289 9 Application technologies in scope
I00006289 10 AMS standard tools and solution components
I00006289 1 Geographic location
I00006289 2 Number of physical images
I00006289 3 Number of virtual images
I00006289 4 OS type
I00006289 5 Websphere version (if in environment)
I00006289 6 Apache version (if in environment)
I00006289 7 Oracle DB version (if in environment)
I00006289 8 SQL version (if in environment)
I00006289 9 SAP version (if in environment)
I00006289 10 MS Dynamics version (if in environment)
I00006289 1 Geographic location
I00006289 2 Number of 3rd party suppliers
I00006289 3 Configuration Item (CI) Types
I00006289 4 Configuration Item (CI) Types - Other:
I00006289 5 Configuration Item (CI) Quantities
I00006289 6 Current # of defined Vital Business Functions (VBFs)
I00006289 7 Current # of defined SLA’s
I00006289 8 Current ESM customer
I00006289 9 What industry compliance, security levels, our client mandated restrictions are needed
I00006289 10
I00006289 1 Geographic location
I00006289 2 Number of physical images
I00006289 3 Number of virtual images
I00006289 4 OS type
I00006289 5 Websphere version (if in environment)
I00006289 6 Apache version (if in environment)
I00006289 7 Oracle DB version (if in environment)
I00006289 8 SQL version (if in environment)
I00006289 9 SAP version (if in environment)
I00006289 10 MS Dynamics version (if in environment)
I00006290 1 Nature of the Engagement
I00006290 2 Nature of Engagement - Other:
I00006290 3 Execution Methodology
I00006290 4 Execution Methodology - Other:
I00006290 5 Contract Type
I00006290 6 Hosting partner for in scope apps
I00006290 7 Hosting partner for in scope apps - Other:
I00006290 8 Main competitor
I00006290 9 Is engagement global or local
I00006290 10 Application technologies used - Other:
I00006290 1 Application types in scope
I00006290 2 Total number of applications in scope
I00006290 3 Percent of Total App Portfolio in scope
I00006290 4 Is customer global
I00006290 5 T&T Duration – Transition program (Unit: Weeks)
I00006290 6 T&T Duration – Transformation program (Unit: Months)
I00006290 7 AMS operating model included
I00006290 8 Service levels type included
I00006290 9 Application technologies in scope
I00006290 10 AMS standard tools and solution components
I00006291 1 Deal scope for Site Support
I00006291 2 Device type(s) to be supported
I00006291 3 Site Support levels requested
I00006291 4 Site Support levels requested - Other:
I00006291 5 Single site location or multiple
I00006291 6 Locations requiring Site Support
I00006291 7 Service management tool set deployed
I00006291 8 Client primary business driver for outsourcing
I00006291 9 Delivery mode
I00006291 10
I00006385 1 Geographic location
I00006385 2 Number of physical images
I00006385 3 Number of virtual images
I00006385 4 OS type
I00006385 5 Websphere version (if in environment)
I00006385 6 Apache version (if in environment)
I00006385 7 Oracle DB version (if in environment)
I00006385 8 SQL version (if in environment)
I00006385 9 SAP version (if in environment)
I00006385 10 MS Dynamics version (if in environment)
I00006396 1 Client geographies serviced
I00006396 2 Service delivery locations
I00006396 3 Enabling solutions implemented (what did we sell?)
I00006396 4 Number of members enrolled
I00006396 5 Number of providers enrolled
I00006396 6 Number of claims processed (annual)
I00006396 7 Number of encounters (annual)
I00006396 8 Dollar value of claims processed (annual)
I00006396 9 Average number of calls per month
I00006396 10 DDI effort in hours
I00006396 1 Client geographies serviced
I00006396 2 Service delivery locations
I00006396 3 Enabling solutions implemented (what did we sell?)
I00006396 4 Number of members enrolled
I00006396 5 Number of providers enrolled
I00006396 6 Number of claims processed (annual)
I00006396 7 Number of encounters (annual)
I00006396 8 Dollar value of claims processed (annual)
I00006396 9 Average number of calls per month
I00006396 10 DDI effort in hours
I00006402 1 Application types in scope
I00006402 2 Total number of applications in scope
I00006402 3 Percent of Total App Portfolio in scope
I00006402 4 Is customer global
I00006402 5 T&T Duration – Transition program (Unit: Weeks)
I00006402 6 T&T Duration – Transformation program (Unit: Months)
I00006402 7 AMS operating model included
I00006402 8 Service levels type included
I00006402 9 Application technologies in scope
I00006402 10 AMS standard tools and solution components
I00006413 1 Recovery Time Objective (Unit hours)
I00006413 2 Recovery Point Objective (Unit hours)
I00006413 3 Number of virtual/physical image: Windows 2028
I00006413 4 Number of virtual/physical images: Linux
I00006413 5 Number of virtual/physical images: Redhat
I00006413 6 Number of virtual/physical images: AIX
I00006413 7 Number of virtual/physical images: Solaris
I00006413 8 Number of virtual/physical images: -UX
I00006413 9 Amount of Protected Storage (Unit TB)
I00006413 10 What industry compliance, security levels, regulatory were needed?
I00006429 1 Nature of the Engagement
I00006429 2 Nature of Engagement - Other:
I00006429 3 Execution Methodology
I00006429 4 Execution Methodology - Other:
I00006429 5 Contract Type
I00006429 6 Hosting partner for in scope apps
I00006429 7 Hosting partner for in scope apps - Other:
I00006429 8 Main competitor
I00006429 9 Is engagement global or local
I00006429 10 Application technologies used - Other:
I00006429 1 Nature of the Engagement
I00006429 2 Nature of Engagement - Other:
I00006429 3 Execution Methodology
I00006429 4 Execution Methodology - Other:
I00006429 5 Contract Type
I00006429 6 Hosting partner for in scope apps
I00006429 7 Hosting partner for in scope apps - Other:
I00006429 8 Main competitor
I00006429 9 Is engagement global or local
I00006429 10 Application technologies used - Other:
I00006430 1 Nature of the Engagement
I00006430 2 Nature of Engagement - Other:
I00006430 3 Execution Methodology
I00006430 4 Execution Methodology - Other:
I00006430 5 Contract Type
I00006430 6 Hosting partner for in scope apps
I00006430 7 Hosting partner for in scope apps - Other:
I00006430 8 Main competitor
I00006430 9 Is engagement global or local
I00006430 10 Application technologies used - Other:
I00006464 1 Geographic location
I00006464 2 Number of physical images
I00006464 3 Number of virtual images
I00006464 4 OS type
I00006464 5 Websphere version (if in environment)
I00006464 6 Apache version (if in environment)
I00006464 7 Oracle DB version (if in environment)
I00006464 8 SQL version (if in environment)
I00006464 9 SAP version (if in environment)
I00006464 10 MS Dynamics version (if in environment)
I00006473 1 Geographic location
I00006473 2 Number of physical images
I00006473 3 Number of virtual images
I00006473 4 OS type
I00006473 5 Websphere version (if in environment)
I00006473 6 Apache version (if in environment)
I00006473 7 Oracle DB version (if in environment)
I00006473 8 SQL version (if in environment)
I00006473 9 SAP version (if in environment)
I00006473 10 MS Dynamics version (if in environment)
I00006481 1 Nature of the Engagement
I00006481 2 Nature of Engagement - Other:
I00006481 3 Execution Methodology
I00006481 4 Execution Methodology - Other:
I00006481 5 Contract Type
I00006481 6 Hosting partner for in scope apps
I00006481 7 Hosting partner for in scope apps - Other:
I00006481 8 Main competitor
I00006481 9 Is engagement global or local
I00006481 10 Application technologies used - Other:
I00006610 1 Application types in scope
I00006610 2 Total number of applications in scope
I00006610 3 Percent of Total App Portfolio in scope
I00006610 4 Is customer global
I00006610 5 T&T Duration – Transition program (Unit: Weeks)
I00006610 6 T&T Duration – Transformation program (Unit: Months)
I00006610 7 AMS operating model included
I00006610 8 Service levels type included
I00006610 9 Application technologies in scope
I00006610 10 AMS standard tools and solution components
I00006611 1 Geographic location
I00006611 2 Number of physical images
I00006611 3 Number of virtual images
I00006611 4 OS type
I00006611 5 Websphere version (if in environment)
I00006611 6 Apache version (if in environment)
I00006611 7 Oracle DB version (if in environment)
I00006611 8 SQL version (if in environment)
I00006611 9 SAP version (if in environment)
I00006611 10 MS Dynamics version (if in environment)
I00006614 1 Service(s) selected
I00006614 2 Service breakdown (should total 100%)
I00006614 3 Deliverables
I00006614 4 Specify the country our countries from which services will be delivered
I00006614 5 Other services in solution (other than SSRM) if delivered as part of a client solution
I00006614 6
I00006614 7
I00006614 8
I00006614 9
I00006614 10
I00006614 1 Geographic location
I00006614 2 Number of physical images
I00006614 3 Number of virtual images
I00006614 4 OS type
I00006614 5 Websphere version (if in environment)
I00006614 6 Apache version (if in environment)
I00006614 7 Oracle DB version (if in environment)
I00006614 8 SQL version (if in environment)
I00006614 9 SAP version (if in environment)
I00006614 10 MS Dynamics version (if in environment)
I00006617 1 Device type(s) to be supported
I00006617 2 Service Desk Support levels requested
I00006617 3 Service Desk Support level - Other:
I00006617 4 Onshore service desk required
I00006617 5 Service management tool set deployed
I00006617 6 Service management tool set - Other:
I00006617 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006617 8 Client primary business driver for outsourcing
I00006617 9 Client primary business driver for outsourcing - Other:
I00006617 10 Self Service requirement
I00006622 1 What Advisory and/or Pilot Services were sold
I00006622 2 For selected services what was the duration (Unit - Weeks)?
I00006622 3 What CCM applications were sold apart from Exstream?
I00006622 4 What additional applications were sold?
I00006622 5 Additional applications sold - Other:
I00006622 6 What delivery channels did the client require?
I00006622 7 Geographic delivery location?
I00006622 8 Delivery model including geographic locations?
I00006622 9 Number of images/pages impressions per month?
I00006622 10 Number of client users accessing/using system?
I00006623 1 What Advisory and/or Pilot Services were sold
I00006623 2 For selected services what was the duration (Unit - Weeks)?
I00006623 3 What CCM applications were sold apart from Exstream?
I00006623 4 What additional applications were sold?
I00006623 5 Additional applications sold - Other:
I00006623 6 What delivery channels did the client require?
I00006623 7 Geographic delivery location?
I00006623 8 Delivery model including geographic locations?
I00006623 9 Number of images/pages impressions per month?
I00006623 10 Number of client users accessing/using system?
I00006624 1 Nature of the Engagement
I00006624 2 Nature of Engagement - Other:
I00006624 3 Execution Methodology
I00006624 4 Execution Methodology - Other:
I00006624 5 Contract Type
I00006624 6 Hosting partner for in scope apps
I00006624 7 Hosting partner for in scope apps - Other:
I00006624 8 Main competitor
I00006624 9 Is engagement global or local
I00006624 10 Application technologies used - Other:
I00006625 1 What Advisory and/or Pilot Services were sold
I00006625 2 For selected services what was the duration (Unit - Weeks)?
I00006625 3 What CCM applications were sold apart from Exstream?
I00006625 4 What additional applications were sold?
I00006625 5 Additional applications sold - Other:
I00006625 6 What delivery channels did the client require?
I00006625 7 Geographic delivery location?
I00006625 8 Delivery model including geographic locations?
I00006625 9 Number of images/pages impressions per month?
I00006625 10 Number of client users accessing/using system?
I00006625 1 What Advisory and/or Pilot Services were sold
I00006625 2 For selected services what was the duration (Unit - Weeks)?
I00006625 3 What CCM applications were sold apart from Exstream?
I00006625 4 What additional applications were sold?
I00006625 5 Additional applications sold - Other:
I00006625 6 What delivery channels did the client require?
I00006625 7 Geographic delivery location?
I00006625 8 Delivery model including geographic locations?
I00006625 9 Number of images/pages impressions per month?
I00006625 10 Number of client users accessing/using system?
I00006625 1 What Advisory and/or Pilot Services were sold
I00006625 2 For selected services what was the duration (Unit - Weeks)?
I00006625 3 What CCM applications were sold apart from Exstream?
I00006625 4 What additional applications were sold?
I00006625 5 Additional applications sold - Other:
I00006625 6 What delivery channels did the client require?
I00006625 7 Geographic delivery location?
I00006625 8 Delivery model including geographic locations?
I00006625 9 Number of images/pages impressions per month?
I00006625 10 Number of client users accessing/using system?
I00006625 1 What Advisory and/or Pilot Services were sold
I00006625 2 For selected services what was the duration (Unit - Weeks)?
I00006625 3 What CCM applications were sold apart from Exstream?
I00006625 4 What additional applications were sold?
I00006625 5 Additional applications sold - Other:
I00006625 6 What delivery channels did the client require?
I00006625 7 Geographic delivery location?
I00006625 8 Delivery model including geographic locations?
I00006625 9 Number of images/pages impressions per month?
I00006625 10 Number of client users accessing/using system?
I00006645 1 What Advisory and/or Pilot Services were sold
I00006645 2 For selected services what was the duration (Unit - Weeks)?
I00006645 3 What CCM applications were sold apart from Exstream?
I00006645 4 What additional applications were sold?
I00006645 5 Additional applications sold - Other:
I00006645 6 What delivery channels did the client require?
I00006645 7 Geographic delivery location?
I00006645 8 Delivery model including geographic locations?
I00006645 9 Number of images/pages impressions per month?
I00006645 10 Number of client users accessing/using system?
I00006645 1 What Advisory and/or Pilot Services were sold
I00006645 2 For selected services what was the duration (Unit - Weeks)?
I00006645 3 What CCM applications were sold apart from Exstream?
I00006645 4 What additional applications were sold?
I00006645 5 Additional applications sold - Other:
I00006645 6 What delivery channels did the client require?
I00006645 7 Geographic delivery location?
I00006645 8 Delivery model including geographic locations?
I00006645 9 Number of images/pages impressions per month?
I00006645 10 Number of client users accessing/using system?
I00006645 1 What Advisory and/or Pilot Services were sold
I00006645 2 For selected services what was the duration (Unit - Weeks)?
I00006645 3 What CCM applications were sold apart from Exstream?
I00006645 4 What additional applications were sold?
I00006645 5 Additional applications sold - Other:
I00006645 6 What delivery channels did the client require?
I00006645 7 Geographic delivery location?
I00006645 8 Delivery model including geographic locations?
I00006645 9 Number of images/pages impressions per month?
I00006645 10 Number of client users accessing/using system?
I00006645 1 What Advisory and/or Pilot Services were sold
I00006645 2 For selected services what was the duration (Unit - Weeks)?
I00006645 3 What CCM applications were sold apart from Exstream?
I00006645 4 What additional applications were sold?
I00006645 5 Additional applications sold - Other:
I00006645 6 What delivery channels did the client require?
I00006645 7 Geographic delivery location?
I00006645 8 Delivery model including geographic locations?
I00006645 9 Number of images/pages impressions per month?
I00006645 10 Number of client users accessing/using system?
I00006660 1 Nature of the Engagement
I00006660 2 Nature of Engagement - Other:
I00006660 3 Execution Methodology
I00006660 4 Execution Methodology - Other:
I00006660 5 Contract Type
I00006660 6 Hosting partner for in scope apps
I00006660 7 Hosting partner for in scope apps - Other:
I00006660 8 Main competitor
I00006660 9 Is engagement global or local
I00006660 10 Application technologies used - Other:
I00006661 1 Geographic location
I00006661 2 Number of physical images
I00006661 3 Number of virtual images
I00006661 4 OS type
I00006661 5 Websphere version (if in environment)
I00006661 6 Apache version (if in environment)
I00006661 7 Oracle DB version (if in environment)
I00006661 8 SQL version (if in environment)
I00006661 9 SAP version (if in environment)
I00006661 10 MS Dynamics version (if in environment)
I00006663 1 Nature of the Engagement
I00006663 2 Nature of Engagement - Other:
I00006663 3 Execution Methodology
I00006663 4 Execution Methodology - Other:
I00006663 5 Contract Type
I00006663 6 Hosting partner for in scope apps
I00006663 7 Hosting partner for in scope apps - Other:
I00006663 8 Main competitor
I00006663 9 Is engagement global or local
I00006663 10 Application technologies used - Other:
I00006679 1 Application types in scope
I00006679 2 Total number of applications in scope
I00006679 3 Percent of Total App Portfolio in scope
I00006679 4 Is customer global
I00006679 5 T&T Duration – Transition program (Unit: Weeks)
I00006679 6 T&T Duration – Transformation program (Unit: Months)
I00006679 7 AMS operating model included
I00006679 8 Service levels type included
I00006679 9 Application technologies in scope
I00006679 10 AMS standard tools and solution components
I00006686 1 Geographic location
I00006686 2 Number of physical images
I00006686 3 Number of virtual images
I00006686 4 OS type
I00006686 5 Websphere version (if in environment)
I00006686 6 Apache version (if in environment)
I00006686 7 Oracle DB version (if in environment)
I00006686 8 SQL version (if in environment)
I00006686 9 SAP version (if in environment)
I00006686 10 MS Dynamics version (if in environment)
I00006686 1 Geographic location
I00006686 2 Number of physical images
I00006686 3 Number of virtual images
I00006686 4 OS type
I00006686 5 Websphere version (if in environment)
I00006686 6 Apache version (if in environment)
I00006686 7 Oracle DB version (if in environment)
I00006686 8 SQL version (if in environment)
I00006686 9 SAP version (if in environment)
I00006686 10 MS Dynamics version (if in environment)
I00006704 1 Client geographies serviced
I00006704 2 Service delivery locations
I00006704 3 Enabling solutions implemented (what did we sell?)
I00006704 4 Number of members enrolled
I00006704 5 Number of providers enrolled
I00006704 6 Number of claims processed (annual)
I00006704 7 Number of encounters (annual)
I00006704 8 Dollar value of claims processed (annual)
I00006704 9 Average number of calls per month
I00006704 10 DDI effort in hours
I00006704 1 Client geographies serviced
I00006704 2 Service delivery locations
I00006704 3 Enabling solutions implemented (what did we sell?)
I00006704 4 Number of members enrolled
I00006704 5 Number of providers enrolled
I00006704 6 Number of claims processed (annual)
I00006704 7 Number of encounters (annual)
I00006704 8 Dollar value of claims processed (annual)
I00006704 9 Average number of calls per month
I00006704 10 DDI effort in hours
I00006704 1 Client geographies serviced
I00006704 2 Service delivery locations
I00006704 3 Enabling solutions implemented (what did we sell?)
I00006704 4 Number of members enrolled
I00006704 5 Number of providers enrolled
I00006704 6 Number of claims processed (annual)
I00006704 7 Number of encounters (annual)
I00006704 8 Dollar value of claims processed (annual)
I00006704 9 Average number of calls per month
I00006704 10 DDI effort in hours
I00006704 1 Client geographies serviced
I00006704 2 Service delivery locations
I00006704 3 Enabling solutions implemented (what did we sell?)
I00006704 4 Number of members enrolled
I00006704 5 Number of providers enrolled
I00006704 6 Number of claims processed (annual)
I00006704 7 Number of encounters (annual)
I00006704 8 Dollar value of claims processed (annual)
I00006704 9 Average number of calls per month
I00006704 10 DDI effort in hours
I00006704 1 Client geographies serviced
I00006704 2 Service delivery locations
I00006704 3 Enabling solutions implemented (what did we sell?)
I00006704 4 Number of members enrolled
I00006704 5 Number of providers enrolled
I00006704 6 Number of claims processed (annual)
I00006704 7 Number of encounters (annual)
I00006704 8 Dollar value of claims processed (annual)
I00006704 9 Average number of calls per month
I00006704 10 DDI effort in hours
I00006704 1 Client geographies serviced
I00006704 2 Service delivery locations
I00006704 3 Enabling solutions implemented (what did we sell?)
I00006704 4 Number of members enrolled
I00006704 5 Number of providers enrolled
I00006704 6 Number of claims processed (annual)
I00006704 7 Number of encounters (annual)
I00006704 8 Dollar value of claims processed (annual)
I00006704 9 Average number of calls per month
I00006704 10 DDI effort in hours
I00006704 1 Client geographies serviced
I00006704 2 Service delivery locations
I00006704 3 Enabling solutions implemented (what did we sell?)
I00006704 4 Number of members enrolled
I00006704 5 Number of providers enrolled
I00006704 6 Number of claims processed (annual)
I00006704 7 Number of encounters (annual)
I00006704 8 Dollar value of claims processed (annual)
I00006704 9 Average number of calls per month
I00006704 10 DDI effort in hours
I00006704 1 Client geographies serviced
I00006704 2 Service delivery locations
I00006704 3 Enabling solutions implemented (what did we sell?)
I00006704 4 Number of members enrolled
I00006704 5 Number of providers enrolled
I00006704 6 Number of claims processed (annual)
I00006704 7 Number of encounters (annual)
I00006704 8 Dollar value of claims processed (annual)
I00006704 9 Average number of calls per month
I00006704 10 DDI effort in hours
I00006705 1 Nature of the Engagement
I00006705 2 Nature of Engagement - Other:
I00006705 3 Execution Methodology
I00006705 4 Execution Methodology - Other:
I00006705 5 Contract Type
I00006705 6 Hosting partner for in scope apps
I00006705 7 Hosting partner for in scope apps - Other:
I00006705 8 Main competitor
I00006705 9 Is engagement global or local
I00006705 10 Application technologies used - Other:
I00006715 1 Geographic location
I00006715 2 Number of physical images
I00006715 3 Number of virtual images
I00006715 4 OS type
I00006715 5 Websphere version (if in environment)
I00006715 6 Apache version (if in environment)
I00006715 7 Oracle DB version (if in environment)
I00006715 8 SQL version (if in environment)
I00006715 9 SAP version (if in environment)
I00006715 10 MS Dynamics version (if in environment)
I00006716 1 Total device number Win 7 devices
I00006716 2 Total device number Win 8.1 devices
I00006716 3 Total applications in scope
I00006716 4 Number of end user sites
I00006716 5 In how many countries
I00006716 6 Hardware vendors
I00006716 7 Hardware vendors in scope - other:
I00006716 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00006716 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00006716 10 Type(s) of custom engineering required:
I00006716 1 Client geographies serviced
I00006716 2 Service delivery locations
I00006716 3 Enabling solutions implemented (what did we sell?)
I00006716 4 Number of members enrolled
I00006716 5 Number of providers enrolled
I00006716 6 Number of claims processed (annual)
I00006716 7 Number of encounters (annual)
I00006716 8 Dollar value of claims processed (annual)
I00006716 9 Average number of calls per month
I00006716 10 DDI effort in hours
I00006716 1 Client geographies serviced
I00006716 2 Service delivery locations
I00006716 3 Enabling solutions implemented (what did we sell?)
I00006716 4 Number of members enrolled
I00006716 5 Number of providers enrolled
I00006716 6 Number of claims processed (annual)
I00006716 7 Number of encounters (annual)
I00006716 8 Dollar value of claims processed (annual)
I00006716 9 Average number of calls per month
I00006716 10 DDI effort in hours
I00006730 1 Device type(s) to be supported
I00006730 2 Service Desk Support levels requested
I00006730 3 Service Desk Support level - Other:
I00006730 4 Onshore service desk required
I00006730 5 Service management tool set deployed
I00006730 6 Service management tool set - Other:
I00006730 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006730 8 Client primary business driver for outsourcing
I00006730 9 Client primary business driver for outsourcing - Other:
I00006730 10 Self Service requirement
I00006730 1 Geographic location
I00006730 2 Number of physical images
I00006730 3 Number of virtual images
I00006730 4 OS type
I00006730 5 Websphere version (if in environment)
I00006730 6 Apache version (if in environment)
I00006730 7 Oracle DB version (if in environment)
I00006730 8 SQL version (if in environment)
I00006730 9 SAP version (if in environment)
I00006730 10 MS Dynamics version (if in environment)
I00006734 1 CEM Contact Number of seats
I00006734 2 CEM Contact Number of annual transactions
I00006734 3 CEM Contact Number of countries
I00006734 4 CEM Contact Number of languages required
I00006734 5 Onshore required ?
I00006734 6 Near shore required?
I00006734 7 Off-shore required?
I00006734 8 Are analytics required?
I00006734 9 Are cloud (customer agents) required?
I00006734 10 Is a hybrid model ( + customer agents) required?
I00006752 1 Application types in scope
I00006752 2 Total number of applications in scope
I00006752 3 Percent of Total App Portfolio in scope
I00006752 4 Is customer global
I00006752 5 T&T Duration – Transition program (Unit: Weeks)
I00006752 6 T&T Duration – Transformation program (Unit: Months)
I00006752 7 AMS operating model included
I00006752 8 Service levels type included
I00006752 9 Application technologies in scope
I00006752 10 AMS standard tools and solution components
I00006754 1 Application types in scope
I00006754 2 Total number of applications in scope
I00006754 3 Percent of Total App Portfolio in scope
I00006754 4 Is customer global
I00006754 5 T&T Duration – Transition program (Unit: Weeks)
I00006754 6 T&T Duration – Transformation program (Unit: Months)
I00006754 7 AMS operating model included
I00006754 8 Service levels type included
I00006754 9 Application technologies in scope
I00006754 10 AMS standard tools and solution components
I00006756 1 Client geographies serviced
I00006756 2 Service delivery locations
I00006756 3 Enabling solutions implemented (what did we sell?)
I00006756 4 Number of members enrolled
I00006756 5 Number of providers enrolled
I00006756 6 Number of claims processed (annual)
I00006756 7 Number of encounters (annual)
I00006756 8 Dollar value of claims processed (annual)
I00006756 9 Average number of calls per month
I00006756 10 DDI effort in hours
I00006776 1 Recovery Time Objective (Unit hours)
I00006776 2 Recovery Point Objective (Unit hours)
I00006776 3 Number of virtual/physical image: Windows 2114
I00006776 4 Number of virtual/physical images: Linux
I00006776 5 Number of virtual/physical images: Redhat
I00006776 6 Number of virtual/physical images: AIX
I00006776 7 Number of virtual/physical images: Solaris
I00006776 8 Number of virtual/physical images: -UX
I00006776 9 Amount of Protected Storage (Unit TB)
I00006776 10 What industry compliance, security levels, regulatory were needed?
I00006791 1 Recovery Time Objective (Unit hours)
I00006791 2 Recovery Point Objective (Unit hours)
I00006791 3 Number of virtual/physical image: Windows 2406
I00006791 4 Number of virtual/physical images: Linux
I00006791 5 Number of virtual/physical images: Redhat
I00006791 6 Number of virtual/physical images: AIX
I00006791 7 Number of virtual/physical images: Solaris
I00006791 8 Number of virtual/physical images: -UX
I00006791 9 Amount of Protected Storage (Unit TB)
I00006791 10 What industry compliance, security levels, regulatory were needed?
I00006792 1 Recovery Time Objective (Unit hours)
I00006792 2 Recovery Point Objective (Unit hours)
I00006792 3 Number of virtual/physical image: Windows 2784
I00006792 4 Number of virtual/physical images: Linux
I00006792 5 Number of virtual/physical images: Redhat
I00006792 6 Number of virtual/physical images: AIX
I00006792 7 Number of virtual/physical images: Solaris
I00006792 8 Number of virtual/physical images: -UX
I00006792 9 Amount of Protected Storage (Unit TB)
I00006792 10 What industry compliance, security levels, regulatory were needed?
I00006809 1 Application types in scope
I00006809 2 Total number of applications in scope
I00006809 3 Percent of Total App Portfolio in scope
I00006809 4 Is customer global
I00006809 5 T&T Duration – Transition program (Unit: Weeks)
I00006809 6 T&T Duration – Transformation program (Unit: Months)
I00006809 7 AMS operating model included
I00006809 8 Service levels type included
I00006809 9 Application technologies in scope
I00006809 10 AMS standard tools and solution components
I00006847 1 What is the size of client’s application portfolio?
I00006847 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00006847 3 What are the client’s soon-to-be sunset technologies?
I00006847 4 Client's soon-to-be sunset technologies - Other:
I00006847 5 Application hosting location(s) with percentage allocation (should total 100%)
I00006847 6 Is the legacy application a core application?
I00006847 7 What are the applications/middleware/data bases that are in the environment?
I00006847 8 Application/Middleware/Databases - Other:
I00006847 9 What is the business focus area for the application being retired?
I00006847 10 What cost reduction is the client expecting?
I00006854 1 Application types in scope
I00006854 2 Total number of applications in scope
I00006854 3 Percent of Total App Portfolio in scope
I00006854 4 Is customer global
I00006854 5 T&T Duration – Transition program (Unit: Weeks)
I00006854 6 T&T Duration – Transformation program (Unit: Months)
I00006854 7 AMS operating model included
I00006854 8 Service levels type included
I00006854 9 Application technologies in scope
I00006854 10 AMS standard tools and solution components
I00006854 1 Recovery Time Objective (Unit hours)
I00006854 2 Recovery Point Objective (Unit hours)
I00006854 3 Number of virtual/physical image: Windows 2509
I00006854 4 Number of virtual/physical images: Linux
I00006854 5 Number of virtual/physical images: Redhat
I00006854 6 Number of virtual/physical images: AIX
I00006854 7 Number of virtual/physical images: Solaris
I00006854 8 Number of virtual/physical images: -UX
I00006854 9 Amount of Protected Storage (Unit TB)
I00006854 10 What industry compliance, security levels, regulatory were needed?
I00006854 1 Geographic location
I00006854 2 Number of physical images
I00006854 3 Number of virtual images
I00006854 4 OS type
I00006854 5 Websphere version (if in environment)
I00006854 6 Apache version (if in environment)
I00006854 7 Oracle DB version (if in environment)
I00006854 8 SQL version (if in environment)
I00006854 9 SAP version (if in environment)
I00006854 10 MS Dynamics version (if in environment)
I00006862 1 Application types in scope
I00006862 2 Total number of applications in scope
I00006862 3 Percent of Total App Portfolio in scope
I00006862 4 Is customer global
I00006862 5 T&T Duration – Transition program (Unit: Weeks)
I00006862 6 T&T Duration – Transformation program (Unit: Months)
I00006862 7 AMS operating model included
I00006862 8 Service levels type included
I00006862 9 Application technologies in scope
I00006862 10 AMS standard tools and solution components
I00006873 1 Geographic location
I00006873 2 Number of physical images
I00006873 3 Number of virtual images
I00006873 4 OS type
I00006873 5 Websphere version (if in environment)
I00006873 6 Apache version (if in environment)
I00006873 7 Oracle DB version (if in environment)
I00006873 8 SQL version (if in environment)
I00006873 9 SAP version (if in environment)
I00006873 10 MS Dynamics version (if in environment)
I00006873 1 Application types in scope
I00006873 2 Total number of applications in scope
I00006873 3 Percent of Total App Portfolio in scope
I00006873 4 Is customer global
I00006873 5 T&T Duration – Transition program (Unit: Weeks)
I00006873 6 T&T Duration – Transformation program (Unit: Months)
I00006873 7 AMS operating model included
I00006873 8 Service levels type included
I00006873 9 Application technologies in scope
I00006873 10 AMS standard tools and solution components
I00006890 1 Client geographies serviced
I00006890 2 Service delivery locations
I00006890 3 Enabling solutions implemented (what did we sell?)
I00006890 4 Number of members enrolled
I00006890 5 Number of providers enrolled
I00006890 6 Number of claims processed (annual)
I00006890 7 Number of encounters (annual)
I00006890 8 Dollar value of claims processed (annual)
I00006890 9 Average number of calls per month
I00006890 10 DDI effort in hours
I00006909 1 Geographic location
I00006909 2 Number of physical images
I00006909 3 Number of virtual images
I00006909 4 OS type
I00006909 5 Websphere version (if in environment)
I00006909 6 Apache version (if in environment)
I00006909 7 Oracle DB version (if in environment)
I00006909 8 SQL version (if in environment)
I00006909 9 SAP version (if in environment)
I00006909 10 MS Dynamics version (if in environment)
I00006911 1 Application types in scope
I00006911 2 Total number of applications in scope
I00006911 3 Percent of Total App Portfolio in scope
I00006911 4 Is customer global
I00006911 5 T&T Duration – Transition program (Unit: Weeks)
I00006911 6 T&T Duration – Transformation program (Unit: Months)
I00006911 7 AMS operating model included
I00006911 8 Service levels type included
I00006911 9 Application technologies in scope
I00006911 10 AMS standard tools and solution components
I00006915 1 Application types in scope
I00006915 2 Total number of applications in scope
I00006915 3 Percent of Total App Portfolio in scope
I00006915 4 Is customer global
I00006915 5 T&T Duration – Transition program (Unit: Weeks)
I00006915 6 T&T Duration – Transformation program (Unit: Months)
I00006915 7 AMS operating model included
I00006915 8 Service levels type included
I00006915 9 Application technologies in scope
I00006915 10 AMS standard tools and solution components
I00006923 1 Application types in scope
I00006923 2 Total number of applications in scope
I00006923 3 Percent of Total App Portfolio in scope
I00006923 4 Is customer global
I00006923 5 T&T Duration – Transition program (Unit: Weeks)
I00006923 6 T&T Duration – Transformation program (Unit: Months)
I00006923 7 AMS operating model included
I00006923 8 Service levels type included
I00006923 9 Application technologies in scope
I00006923 10 AMS standard tools and solution components
I00006924 1 Application types in scope
I00006924 2 Total number of applications in scope
I00006924 3 Percent of Total App Portfolio in scope
I00006924 4 Is customer global
I00006924 5 T&T Duration – Transition program (Unit: Weeks)
I00006924 6 T&T Duration – Transformation program (Unit: Months)
I00006924 7 AMS operating model included
I00006924 8 Service levels type included
I00006924 9 Application technologies in scope
I00006924 10 AMS standard tools and solution components
I00006924 1 Application types in scope
I00006924 2 Total number of applications in scope
I00006924 3 Percent of Total App Portfolio in scope
I00006924 4 Is customer global
I00006924 5 T&T Duration – Transition program (Unit: Weeks)
I00006924 6 T&T Duration – Transformation program (Unit: Months)
I00006924 7 AMS operating model included
I00006924 8 Service levels type included
I00006924 9 Application technologies in scope
I00006924 10 AMS standard tools and solution components
I00006937 1 Device type(s) to be supported
I00006937 2 Service Desk Support levels requested
I00006937 3 Service Desk Support level - Other:
I00006937 4 Onshore service desk required
I00006937 5 Service management tool set deployed
I00006937 6 Service management tool set - Other:
I00006937 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00006937 8 Client primary business driver for outsourcing
I00006937 9 Client primary business driver for outsourcing - Other:
I00006937 10 Self Service requirement
I00006937 1 Deal scope for Site Support
I00006937 2 Device type(s) to be supported
I00006937 3 Site Support levels requested
I00006937 4 Site Support levels requested - Other:
I00006937 5 Single site location or multiple
I00006937 6 Locations requiring Site Support
I00006937 7 Service management tool set deployed
I00006937 8 Client primary business driver for outsourcing
I00006937 9 Delivery mode
I00006937 10
I00006937 1 Geographic location
I00006937 2 Number of physical images
I00006937 3 Number of virtual images
I00006937 4 OS type
I00006937 5 Websphere version (if in environment)
I00006937 6 Apache version (if in environment)
I00006937 7 Oracle DB version (if in environment)
I00006937 8 SQL version (if in environment)
I00006937 9 SAP version (if in environment)
I00006937 10 MS Dynamics version (if in environment)
I00006940 1 Application types in scope
I00006940 2 Total number of applications in scope
I00006940 3 Percent of Total App Portfolio in scope
I00006940 4 Is customer global
I00006940 5 T&T Duration – Transition program (Unit: Weeks)
I00006940 6 T&T Duration – Transformation program (Unit: Months)
I00006940 7 AMS operating model included
I00006940 8 Service levels type included
I00006940 9 Application technologies in scope
I00006940 10 AMS standard tools and solution components
I00006942 1 Geographic location
I00006942 2 Number of physical images
I00006942 3 Number of virtual images
I00006942 4 OS type
I00006942 5 Websphere version (if in environment)
I00006942 6 Apache version (if in environment)
I00006942 7 Oracle DB version (if in environment)
I00006942 8 SQL version (if in environment)
I00006942 9 SAP version (if in environment)
I00006942 10 MS Dynamics version (if in environment)
I00006964 1 Nature of the Engagement
I00006964 2 Nature of Engagement - Other:
I00006964 3 Execution Methodology
I00006964 4 Execution Methodology - Other:
I00006964 5 Contract Type
I00006964 6 Hosting partner for in scope apps
I00006964 7 Hosting partner for in scope apps - Other:
I00006964 8 Main competitor
I00006964 9 Is engagement global or local
I00006964 10 Application technologies used - Other:
I00006964 1 Nature of the Engagement
I00006964 2 Nature of Engagement - Other:
I00006964 3 Execution Methodology
I00006964 4 Execution Methodology - Other:
I00006964 5 Contract Type
I00006964 6 Hosting partner for in scope apps
I00006964 7 Hosting partner for in scope apps - Other:
I00006964 8 Main competitor
I00006964 9 Is engagement global or local
I00006964 10 Application technologies used - Other:
I00006966 1 Geographic location
I00006966 2 Number of physical images
I00006966 3 Number of virtual images
I00006966 4 OS type
I00006966 5 Websphere version (if in environment)
I00006966 6 Apache version (if in environment)
I00006966 7 Oracle DB version (if in environment)
I00006966 8 SQL version (if in environment)
I00006966 9 SAP version (if in environment)
I00006966 10 MS Dynamics version (if in environment)
I00007048 1 Geographic location
I00007048 2 Number of physical images
I00007048 3 Number of virtual images
I00007048 4 OS type
I00007048 5 Websphere version (if in environment)
I00007048 6 Apache version (if in environment)
I00007048 7 Oracle DB version (if in environment)
I00007048 8 SQL version (if in environment)
I00007048 9 SAP version (if in environment)
I00007048 10 MS Dynamics version (if in environment)
I00007049 1 Application types in scope
I00007049 2 Total number of applications in scope
I00007049 3 Percent of Total App Portfolio in scope
I00007049 4 Is customer global
I00007049 5 T&T Duration – Transition program (Unit: Weeks)
I00007049 6 T&T Duration – Transformation program (Unit: Months)
I00007049 7 AMS operating model included
I00007049 8 Service levels type included
I00007049 9 Application technologies in scope
I00007049 10 AMS standard tools and solution components
I00007114 1 Geographic location
I00007114 2 Number of physical images
I00007114 3 Number of virtual images
I00007114 4 OS type
I00007114 5 Websphere version (if in environment)
I00007114 6 Apache version (if in environment)
I00007114 7 Oracle DB version (if in environment)
I00007114 8 SQL version (if in environment)
I00007114 9 SAP version (if in environment)
I00007114 10 MS Dynamics version (if in environment)
I00007115 1 Application types in scope
I00007115 2 Total number of applications in scope
I00007115 3 Percent of Total App Portfolio in scope
I00007115 4 Is customer global
I00007115 5 T&T Duration – Transition program (Unit: Weeks)
I00007115 6 T&T Duration – Transformation program (Unit: Months)
I00007115 7 AMS operating model included
I00007115 8 Service levels type included
I00007115 9 Application technologies in scope
I00007115 10 AMS standard tools and solution components
I00007115 1 Geographic location
I00007115 2 Number of physical images
I00007115 3 Number of virtual images
I00007115 4 OS type
I00007115 5 Websphere version (if in environment)
I00007115 6 Apache version (if in environment)
I00007115 7 Oracle DB version (if in environment)
I00007115 8 SQL version (if in environment)
I00007115 9 SAP version (if in environment)
I00007115 10 MS Dynamics version (if in environment)
I00007129 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00007129 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00007129 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00007129 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00007129 5 Did an ES Client or Practice Principal help sell this engagement
I00007129 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00007129 7 Client executive sponsor title -
I00007129 8 Will we produce a formal written client deliverable?
I00007129 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00007129 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00007131 1 Application types in scope
I00007131 2 Total number of applications in scope
I00007131 3 Percent of Total App Portfolio in scope
I00007131 4 Is customer global
I00007131 5 T&T Duration – Transition program (Unit: Weeks)
I00007131 6 T&T Duration – Transformation program (Unit: Months)
I00007131 7 AMS operating model included
I00007131 8 Service levels type included
I00007131 9 Application technologies in scope
I00007131 10 AMS standard tools and solution components
I00007138 1 Geographic location
I00007138 2 Number of physical images
I00007138 3 Number of virtual images
I00007138 4 OS type
I00007138 5 Websphere version (if in environment)
I00007138 6 Apache version (if in environment)
I00007138 7 Oracle DB version (if in environment)
I00007138 8 SQL version (if in environment)
I00007138 9 SAP version (if in environment)
I00007138 10 MS Dynamics version (if in environment)
I00007138 1 Geographic location
I00007138 2 Number of physical images
I00007138 3 Number of virtual images
I00007138 4 OS type
I00007138 5 Websphere version (if in environment)
I00007138 6 Apache version (if in environment)
I00007138 7 Oracle DB version (if in environment)
I00007138 8 SQL version (if in environment)
I00007138 9 SAP version (if in environment)
I00007138 10 MS Dynamics version (if in environment)
I00007146 1 Geographic location
I00007146 2 Number of physical images
I00007146 3 Number of virtual images
I00007146 4 OS type
I00007146 5 Websphere version (if in environment)
I00007146 6 Apache version (if in environment)
I00007146 7 Oracle DB version (if in environment)
I00007146 8 SQL version (if in environment)
I00007146 9 SAP version (if in environment)
I00007146 10 MS Dynamics version (if in environment)
I00007163 1 Geographic location
I00007163 2 Number of physical images
I00007163 3 Number of virtual images
I00007163 4 OS type
I00007163 5 Websphere version (if in environment)
I00007163 6 Apache version (if in environment)
I00007163 7 Oracle DB version (if in environment)
I00007163 8 SQL version (if in environment)
I00007163 9 SAP version (if in environment)
I00007163 10 MS Dynamics version (if in environment)
I00007165 1 Device type(s) to be supported
I00007165 2 Service Desk Support levels requested
I00007165 3 Service Desk Support level - Other:
I00007165 4 Onshore service desk required
I00007165 5 Service management tool set deployed
I00007165 6 Service management tool set - Other:
I00007165 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00007165 8 Client primary business driver for outsourcing
I00007165 9 Client primary business driver for outsourcing - Other:
I00007165 10 Self Service requirement
I00007165 1 Deal scope for Site Support
I00007165 2 Device type(s) to be supported
I00007165 3 Site Support levels requested
I00007165 4 Site Support levels requested - Other:
I00007165 5 Single site location or multiple
I00007165 6 Locations requiring Site Support
I00007165 7 Service management tool set deployed
I00007165 8 Client primary business driver for outsourcing
I00007165 9 Delivery mode
I00007165 10
I00007168 1 Geographic location
I00007168 2 Number of physical images
I00007168 3 Number of virtual images
I00007168 4 OS type
I00007168 5 Websphere version (if in environment)
I00007168 6 Apache version (if in environment)
I00007168 7 Oracle DB version (if in environment)
I00007168 8 SQL version (if in environment)
I00007168 9 SAP version (if in environment)
I00007168 10 MS Dynamics version (if in environment)
I00007171 1 Nature of the Engagement
I00007171 2 Nature of Engagement - Other:
I00007171 3 Execution Methodology
I00007171 4 Execution Methodology - Other:
I00007171 5 Contract Type
I00007171 6 Hosting partner for in scope apps
I00007171 7 Hosting partner for in scope apps - Other:
I00007171 8 Main competitor
I00007171 9 Is engagement global or local
I00007171 10 Application technologies used - Other:
I00007176 1 Application types in scope
I00007176 2 Total number of applications in scope
I00007176 3 Percent of Total App Portfolio in scope
I00007176 4 Is customer global
I00007176 5 T&T Duration – Transition program (Unit: Weeks)
I00007176 6 T&T Duration – Transformation program (Unit: Months)
I00007176 7 AMS operating model included
I00007176 8 Service levels type included
I00007176 9 Application technologies in scope
I00007176 10 AMS standard tools and solution components
I00007176 1 Geographic location
I00007176 2 Number of physical images
I00007176 3 Number of virtual images
I00007176 4 OS type
I00007176 5 Websphere version (if in environment)
I00007176 6 Apache version (if in environment)
I00007176 7 Oracle DB version (if in environment)
I00007176 8 SQL version (if in environment)
I00007176 9 SAP version (if in environment)
I00007176 10 MS Dynamics version (if in environment)
I00007176 1 Geographic location
I00007176 2 Number of physical images
I00007176 3 Number of virtual images
I00007176 4 OS type
I00007176 5 Websphere version (if in environment)
I00007176 6 Apache version (if in environment)
I00007176 7 Oracle DB version (if in environment)
I00007176 8 SQL version (if in environment)
I00007176 9 SAP version (if in environment)
I00007176 10 MS Dynamics version (if in environment)
I00007176 1 Geographic location
I00007176 2 Number of physical images
I00007176 3 Number of virtual images
I00007176 4 OS type
I00007176 5 Websphere version (if in environment)
I00007176 6 Apache version (if in environment)
I00007176 7 Oracle DB version (if in environment)
I00007176 8 SQL version (if in environment)
I00007176 9 SAP version (if in environment)
I00007176 10 MS Dynamics version (if in environment)
I00007176 1 Geographic location
I00007176 2 Number of physical images
I00007176 3 Number of virtual images
I00007176 4 OS type
I00007176 5 Websphere version (if in environment)
I00007176 6 Apache version (if in environment)
I00007176 7 Oracle DB version (if in environment)
I00007176 8 SQL version (if in environment)
I00007176 9 SAP version (if in environment)
I00007176 10 MS Dynamics version (if in environment)
I00007176 1 Processes in scope (HR and Payroll related activities)
I00007176 2 Client geographies serviced
I00007176 3 Service delivery locations
I00007176 4 Service delivery locations - Other:
I00007176 5 Enabling technologies implemented
I00007176 6 Client HR and Payroll systems utilized
I00007176 7 Client HR and Payroll systems utilized - Other:
I00007176 8 Key volume metrics
I00007176 9 Key volume metrics - Other:
I00007176 10 Number of FTEs
I00007176 1 Processes in scope (HR and Payroll related activities)
I00007176 2 Client geographies serviced
I00007176 3 Service delivery locations
I00007176 4 Service delivery locations - Other:
I00007176 5 Enabling technologies implemented
I00007176 6 Client HR and Payroll systems utilized
I00007176 7 Client HR and Payroll systems utilized - Other:
I00007176 8 Key volume metrics
I00007176 9 Key volume metrics - Other:
I00007176 10 Number of FTEs
I00007189 1 Geographic location
I00007189 2 Number of physical images
I00007189 3 Number of virtual images
I00007189 4 OS type
I00007189 5 Websphere version (if in environment)
I00007189 6 Apache version (if in environment)
I00007189 7 Oracle DB version (if in environment)
I00007189 8 SQL version (if in environment)
I00007189 9 SAP version (if in environment)
I00007189 10 MS Dynamics version (if in environment)
I00007198 1 Application types in scope
I00007198 2 Total number of applications in scope
I00007198 3 Percent of Total App Portfolio in scope
I00007198 4 Is customer global
I00007198 5 T&T Duration – Transition program (Unit: Weeks)
I00007198 6 T&T Duration – Transformation program (Unit: Months)
I00007198 7 AMS operating model included
I00007198 8 Service levels type included
I00007198 9 Application technologies in scope
I00007198 10 AMS standard tools and solution components
I00007198 1 Application types in scope
I00007198 2 Total number of applications in scope
I00007198 3 Percent of Total App Portfolio in scope
I00007198 4 Is customer global
I00007198 5 T&T Duration – Transition program (Unit: Weeks)
I00007198 6 T&T Duration – Transformation program (Unit: Months)
I00007198 7 AMS operating model included
I00007198 8 Service levels type included
I00007198 9 Application technologies in scope
I00007198 10 AMS standard tools and solution components
I00007198 1 What is the size of client’s application portfolio?
I00007198 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00007198 3 What are the client’s soon-to-be sunset technologies?
I00007198 4 Client's soon-to-be sunset technologies - Other:
I00007198 5 Application hosting location(s) with percentage allocation (should total 100%)
I00007198 6 Is the legacy application a core application?
I00007198 7 What are the applications/middleware/data bases that are in the environment?
I00007198 8 Application/Middleware/Databases - Other:
I00007198 9 What is the business focus area for the application being retired?
I00007198 10 What cost reduction is the client expecting?
I00007198 1 Application types in scope
I00007198 2 Total number of applications in scope
I00007198 3 Percent of Total App Portfolio in scope
I00007198 4 Is customer global
I00007198 5 T&T Duration – Transition program (Unit: Weeks)
I00007198 6 T&T Duration – Transformation program (Unit: Months)
I00007198 7 AMS operating model included
I00007198 8 Service levels type included
I00007198 9 Application technologies in scope
I00007198 10 AMS standard tools and solution components
I00007205 1 Geographic location
I00007205 2 Number of physical images
I00007205 3 Number of virtual images
I00007205 4 OS type
I00007205 5 Websphere version (if in environment)
I00007205 6 Apache version (if in environment)
I00007205 7 Oracle DB version (if in environment)
I00007205 8 SQL version (if in environment)
I00007205 9 SAP version (if in environment)
I00007205 10 MS Dynamics version (if in environment)
I00007207 1 Geographic location
I00007207 2 Number of physical images
I00007207 3 Number of virtual images
I00007207 4 OS type
I00007207 5 Websphere version (if in environment)
I00007207 6 Apache version (if in environment)
I00007207 7 Oracle DB version (if in environment)
I00007207 8 SQL version (if in environment)
I00007207 9 SAP version (if in environment)
I00007207 10 MS Dynamics version (if in environment)
I00007207 1 Application types in scope
I00007207 2 Total number of applications in scope
I00007207 3 Percent of Total App Portfolio in scope
I00007207 4 Is customer global
I00007207 5 T&T Duration – Transition program (Unit: Weeks)
I00007207 6 T&T Duration – Transformation program (Unit: Months)
I00007207 7 AMS operating model included
I00007207 8 Service levels type included
I00007207 9 Application technologies in scope
I00007207 10 AMS standard tools and solution components
I00007213 1 Application types in scope
I00007213 2 Total number of applications in scope
I00007213 3 Percent of Total App Portfolio in scope
I00007213 4 Is customer global
I00007213 5 T&T Duration – Transition program (Unit: Weeks)
I00007213 6 T&T Duration – Transformation program (Unit: Months)
I00007213 7 AMS operating model included
I00007213 8 Service levels type included
I00007213 9 Application technologies in scope
I00007213 10 AMS standard tools and solution components
I00007215 1 Client geographies serviced
I00007215 2 Service delivery locations
I00007215 3 Enabling solutions implemented (what did we sell?)
I00007215 4 Number of members enrolled
I00007215 5 Number of providers enrolled
I00007215 6 Number of claims processed (annual)
I00007215 7 Number of encounters (annual)
I00007215 8 Dollar value of claims processed (annual)
I00007215 9 Average number of calls per month
I00007215 10 DDI effort in hours
I00007218 1 Deal scope for Site Support
I00007218 2 Device type(s) to be supported
I00007218 3 Site Support levels requested
I00007218 4 Site Support levels requested - Other:
I00007218 5 Single site location or multiple
I00007218 6 Locations requiring Site Support
I00007218 7 Service management tool set deployed
I00007218 8 Client primary business driver for outsourcing
I00007218 9 Delivery mode
I00007218 10
I00007222 1 Geographic location
I00007222 2 Number of Widows 2012 virtual/physical images
I00007222 3 Number of Linux virtual/physical images
I00007222 4 Number of Redhat virtual/physical images
I00007222 5 SAP version (if in environment)
I00007222 6 MS Dynamics version (if in environment)
I00007222 7 Sharepoint version (if in environment)
I00007222 8 Custom Applications in environment
I00007222 9 Websphere version (if in environment)
I00007222 10 JBOSS version (if in environment)
I00007222 1 Geographic location
I00007222 2 Number of physical images
I00007222 3 Number of virtual images
I00007222 4 OS type
I00007222 5 Websphere version (if in environment)
I00007222 6 Apache version (if in environment)
I00007222 7 Oracle DB version (if in environment)
I00007222 8 SQL version (if in environment)
I00007222 9 SAP version (if in environment)
I00007222 10 MS Dynamics version (if in environment)
I00007223 1 Client geographies serviced
I00007223 2 Service delivery locations
I00007223 3 Enabling solutions implemented (what did we sell?)
I00007223 4 Number of members enrolled
I00007223 5 Number of providers enrolled
I00007223 6 Number of claims processed (annual)
I00007223 7 Number of encounters (annual)
I00007223 8 Dollar value of claims processed (annual)
I00007223 9 Average number of calls per month
I00007223 10 DDI effort in hours
I00007225 1 Device type(s) to be supported
I00007225 2 Service Desk Support levels requested
I00007225 3 Service Desk Support level - Other:
I00007225 4 Onshore service desk required
I00007225 5 Service management tool set deployed
I00007225 6 Service management tool set - Other:
I00007225 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00007225 8 Client primary business driver for outsourcing
I00007225 9 Client primary business driver for outsourcing - Other:
I00007225 10 Self Service requirement
I00007225 1 Deal scope for Site Support
I00007225 2 Device type(s) to be supported
I00007225 3 Site Support levels requested
I00007225 4 Site Support levels requested - Other:
I00007225 5 Single site location or multiple
I00007225 6 Locations requiring Site Support
I00007225 7 Service management tool set deployed
I00007225 8 Client primary business driver for outsourcing
I00007225 9 Delivery mode
I00007225 10
I00007225 1 Geographic location
I00007225 2 Number of physical images
I00007225 3 Number of virtual images
I00007225 4 OS type
I00007225 5 Websphere version (if in environment)
I00007225 6 Apache version (if in environment)
I00007225 7 Oracle DB version (if in environment)
I00007225 8 SQL version (if in environment)
I00007225 9 SAP version (if in environment)
I00007225 10 MS Dynamics version (if in environment)
I00007245 1 Geographic location
I00007245 2 Number of Widows 2012 virtual/physical images
I00007245 3 Number of Linux virtual/physical images
I00007245 4 Number of Redhat virtual/physical images
I00007245 5 SAP version (if in environment)
I00007245 6 MS Dynamics version (if in environment)
I00007245 7 Sharepoint version (if in environment)
I00007245 8 Custom Applications in environment
I00007245 9 Websphere version (if in environment)
I00007245 10 JBOSS version (if in environment)
I00007248 1 Application types in scope
I00007248 2 Total number of applications in scope
I00007248 3 Percent of Total App Portfolio in scope
I00007248 4 Is customer global
I00007248 5 T&T Duration – Transition program (Unit: Weeks)
I00007248 6 T&T Duration – Transformation program (Unit: Months)
I00007248 7 AMS operating model included
I00007248 8 Service levels type included
I00007248 9 Application technologies in scope
I00007248 10 AMS standard tools and solution components
I00007257 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00007257 2 Tool(s) Availability
I00007257 3 Breakdown of testing types
I00007257 4 Phases of testing included in contract
I00007257 5 Total number of customer use cases/test cases (enter 5 digits)
I00007257 6 % of use cases/test cases automated
I00007257 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00007257 8 Industry compliance, standards, security delivery models needs of the customer
I00007257 9 Is testing bundled with Apps services?
I00007257 10
I00007262 1 Number of Widows 2012 virtual/physical images
I00007262 2 Number of Linux virtual/physical images
I00007262 3 Number of Redhat virtual/physical images
I00007262 4 SAP version (if in environment)
I00007262 5 MS Dynamics version (if in environment)
I00007262 6 Sharepoint version (if in environment)
I00007262 7 Custom Applications in environment
I00007262 8 Websphere version (if in environment)
I00007262 9 JBOSS version (if in environment)
I00007262 10 Apache version (if in environment)
I00007294 1 Application types in scope
I00007294 2 Total number of applications in scope
I00007294 3 Percent of Total App Portfolio in scope
I00007294 4 Is customer global
I00007294 5 T&T Duration – Transition program (Unit: Weeks)
I00007294 6 T&T Duration – Transformation program (Unit: Months)
I00007294 7 AMS operating model included
I00007294 8 Service levels type included
I00007294 9 Application technologies in scope
I00007294 10 AMS standard tools and solution components
I00007294 1 Application types in scope
I00007294 2 Total number of applications in scope
I00007294 3 Percent of Total App Portfolio in scope
I00007294 4 Is customer global
I00007294 5 T&T Duration – Transition program (Unit: Weeks)
I00007294 6 T&T Duration – Transformation program (Unit: Months)
I00007294 7 AMS operating model included
I00007294 8 Service levels type included
I00007294 9 Application technologies in scope
I00007294 10 AMS standard tools and solution components
I00007303 1 Application types in scope
I00007303 2 Total number of applications in scope
I00007303 3 Percent of Total App Portfolio in scope
I00007303 4 Is customer global
I00007303 5 T&T Duration – Transition program (Unit: Weeks)
I00007303 6 T&T Duration – Transformation program (Unit: Months)
I00007303 7 AMS operating model included
I00007303 8 Service levels type included
I00007303 9 Application technologies in scope
I00007303 10 AMS standard tools and solution components
I00007305 1 Application types in scope
I00007305 2 Total number of applications in scope
I00007305 3 Percent of Total App Portfolio in scope
I00007305 4 Is customer global
I00007305 5 T&T Duration – Transition program (Unit: Weeks)
I00007305 6 T&T Duration – Transformation program (Unit: Months)
I00007305 7 AMS operating model included
I00007305 8 Service levels type included
I00007305 9 Application technologies in scope
I00007305 10 AMS standard tools and solution components
I00007330 1 Geographic location
I00007330 2 Number of physical images
I00007330 3 Number of virtual images
I00007330 4 OS type
I00007330 5 Websphere version (if in environment)
I00007330 6 Apache version (if in environment)
I00007330 7 Oracle DB version (if in environment)
I00007330 8 SQL version (if in environment)
I00007330 9 SAP version (if in environment)
I00007330 10 MS Dynamics version (if in environment)
I00007331 1 Deal scope for Site Support
I00007331 2 Device type(s) to be supported
I00007331 3 Site Support levels requested
I00007331 4 Site Support levels requested - Other:
I00007331 5 Single site location or multiple
I00007331 6 Locations requiring Site Support
I00007331 7 Service management tool set deployed
I00007331 8 Client primary business driver for outsourcing
I00007331 9 Delivery mode
I00007331 10
I00007336 1 Application types in scope
I00007336 2 Total number of applications in scope
I00007336 3 Percent of Total App Portfolio in scope
I00007336 4 Is customer global
I00007336 5 T&T Duration – Transition program (Unit: Weeks)
I00007336 6 T&T Duration – Transformation program (Unit: Months)
I00007336 7 AMS operating model included
I00007336 8 Service levels type included
I00007336 9 Application technologies in scope
I00007336 10 AMS standard tools and solution components
I00007376 1 Recovery Time Objective (Unit hours)
I00007376 2 Recovery Point Objective (Unit hours)
I00007376 3 Number of virtual/physical image: Windows 2029
I00007376 4 Number of virtual/physical images: Linux
I00007376 5 Number of virtual/physical images: Redhat
I00007376 6 Number of virtual/physical images: AIX
I00007376 7 Number of virtual/physical images: Solaris
I00007376 8 Number of virtual/physical images: -UX
I00007376 9 Amount of Protected Storage (Unit TB)
I00007376 10 What industry compliance, security levels, regulatory were needed?
I00007378 1 Geographic location
I00007378 2 Number of physical images
I00007378 3 Number of virtual images
I00007378 4 OS type
I00007378 5 Websphere version (if in environment)
I00007378 6 Apache version (if in environment)
I00007378 7 Oracle DB version (if in environment)
I00007378 8 SQL version (if in environment)
I00007378 9 SAP version (if in environment)
I00007378 10 MS Dynamics version (if in environment)
I00007387 1 Geographic location
I00007387 2 Number of physical images
I00007387 3 Number of virtual images
I00007387 4 OS type
I00007387 5 Websphere version (if in environment)
I00007387 6 Apache version (if in environment)
I00007387 7 Oracle DB version (if in environment)
I00007387 8 SQL version (if in environment)
I00007387 9 SAP version (if in environment)
I00007387 10 MS Dynamics version (if in environment)
I00007388 1 Scope of Services
I00007388 2 Products Used
I00007388 3 Products Used - Other:
I00007388 4 Supported Channels
I00007388 5 Supported Channels - Other:
I00007388 6 Delivery Locations
I00007388 7 Third-Party Partners used :
I00007388 8
I00007388 9
I00007388 10
I00007397 1 Nature of the Engagement
I00007397 2 Nature of Engagement - Other:
I00007397 3 Execution Methodology
I00007397 4 Execution Methodology - Other:
I00007397 5 Contract Type
I00007397 6 Hosting partner for in scope apps
I00007397 7 Hosting partner for in scope apps - Other:
I00007397 8 Main competitor
I00007397 9 Is engagement global or local
I00007397 10 Application technologies used - Other:
I00007397 1 Application types in scope
I00007397 2 Total number of applications in scope
I00007397 3 Percent of Total App Portfolio in scope
I00007397 4 Is customer global
I00007397 5 T&T Duration – Transition program (Unit: Weeks)
I00007397 6 T&T Duration – Transformation program (Unit: Months)
I00007397 7 AMS operating model included
I00007397 8 Service levels type included
I00007397 9 Application technologies in scope
I00007397 10 AMS standard tools and solution components
I00007413 1 Application types in scope
I00007413 2 Total number of applications in scope
I00007413 3 Percent of Total App Portfolio in scope
I00007413 4 Is customer global
I00007413 5 T&T Duration – Transition program (Unit: Weeks)
I00007413 6 T&T Duration – Transformation program (Unit: Months)
I00007413 7 AMS operating model included
I00007413 8 Service levels type included
I00007413 9 Application technologies in scope
I00007413 10 AMS standard tools and solution components
I00007415 1 Nature of the Engagement
I00007415 2 Nature of Engagement - Other:
I00007415 3 Execution Methodology
I00007415 4 Execution Methodology - Other:
I00007415 5 Contract Type
I00007415 6 Hosting partner for in scope apps
I00007415 7 Hosting partner for in scope apps - Other:
I00007415 8 Main competitor
I00007415 9 Is engagement global or local
I00007415 10 Application technologies used - Other:
I00007418 1 Geographic location
I00007418 2 Number of physical images
I00007418 3 Number of virtual images
I00007418 4 OS type
I00007418 5 Websphere version (if in environment)
I00007418 6 Apache version (if in environment)
I00007418 7 Oracle DB version (if in environment)
I00007418 8 SQL version (if in environment)
I00007418 9 SAP version (if in environment)
I00007418 10 MS Dynamics version (if in environment)
I00007432 1 Geographic location
I00007432 2 Number of physical images
I00007432 3 Number of virtual images
I00007432 4 OS type
I00007432 5 Websphere version (if in environment)
I00007432 6 Apache version (if in environment)
I00007432 7 Oracle DB version (if in environment)
I00007432 8 SQL version (if in environment)
I00007432 9 SAP version (if in environment)
I00007432 10 MS Dynamics version (if in environment)
I00007439 1 Client geographies serviced
I00007439 2 Service delivery locations
I00007439 3 Enabling solutions implemented (what did we sell?)
I00007439 4 Number of members enrolled
I00007439 5 Number of providers enrolled
I00007439 6 Number of claims processed (annual)
I00007439 7 Number of encounters (annual)
I00007439 8 Dollar value of claims processed (annual)
I00007439 9 Average number of calls per month
I00007439 10 DDI effort in hours
I00007461 1 Application types in scope
I00007461 2 Total number of applications in scope
I00007461 3 Percent of Total App Portfolio in scope
I00007461 4 Is customer global
I00007461 5 T&T Duration – Transition program (Unit: Weeks)
I00007461 6 T&T Duration – Transformation program (Unit: Months)
I00007461 7 AMS operating model included
I00007461 8 Service levels type included
I00007461 9 Application technologies in scope
I00007461 10 AMS standard tools and solution components
I00007461 1 Application types in scope
I00007461 2 Total number of applications in scope
I00007461 3 Percent of Total App Portfolio in scope
I00007461 4 Is customer global
I00007461 5 T&T Duration – Transition program (Unit: Weeks)
I00007461 6 T&T Duration – Transformation program (Unit: Months)
I00007461 7 AMS operating model included
I00007461 8 Service levels type included
I00007461 9 Application technologies in scope
I00007461 10 AMS standard tools and solution components
I00007475 1 Application types in scope
I00007475 2 Total number of applications in scope
I00007475 3 Percent of Total App Portfolio in scope
I00007475 4 Is customer global
I00007475 5 T&T Duration – Transition program (Unit: Weeks)
I00007475 6 T&T Duration – Transformation program (Unit: Months)
I00007475 7 AMS operating model included
I00007475 8 Service levels type included
I00007475 9 Application technologies in scope
I00007475 10 AMS standard tools and solution components
I00007475 1 Application types in scope
I00007475 2 Total number of applications in scope
I00007475 3 Percent of Total App Portfolio in scope
I00007475 4 Is customer global
I00007475 5 T&T Duration – Transition program (Unit: Weeks)
I00007475 6 T&T Duration – Transformation program (Unit: Months)
I00007475 7 AMS operating model included
I00007475 8 Service levels type included
I00007475 9 Application technologies in scope
I00007475 10 AMS standard tools and solution components
I00007475 1 Application types in scope
I00007475 2 Total number of applications in scope
I00007475 3 Percent of Total App Portfolio in scope
I00007475 4 Is customer global
I00007475 5 T&T Duration – Transition program (Unit: Weeks)
I00007475 6 T&T Duration – Transformation program (Unit: Months)
I00007475 7 AMS operating model included
I00007475 8 Service levels type included
I00007475 9 Application technologies in scope
I00007475 10 AMS standard tools and solution components
I00007475 1 Application types in scope
I00007475 2 Total number of applications in scope
I00007475 3 Percent of Total App Portfolio in scope
I00007475 4 Is customer global
I00007475 5 T&T Duration – Transition program (Unit: Weeks)
I00007475 6 T&T Duration – Transformation program (Unit: Months)
I00007475 7 AMS operating model included
I00007475 8 Service levels type included
I00007475 9 Application technologies in scope
I00007475 10 AMS standard tools and solution components
I00007476 1 Application types in scope
I00007476 2 Total number of applications in scope
I00007476 3 Percent of Total App Portfolio in scope
I00007476 4 Is customer global
I00007476 5 T&T Duration – Transition program (Unit: Weeks)
I00007476 6 T&T Duration – Transformation program (Unit: Months)
I00007476 7 AMS operating model included
I00007476 8 Service levels type included
I00007476 9 Application technologies in scope
I00007476 10 AMS standard tools and solution components
I00007487 1 Client geographies serviced
I00007487 2 Service delivery locations
I00007487 3 Enabling solutions implemented (what did we sell?)
I00007487 4 Number of members enrolled
I00007487 5 Number of providers enrolled
I00007487 6 Number of claims processed (annual)
I00007487 7 Number of encounters (annual)
I00007487 8 Dollar value of claims processed (annual)
I00007487 9 Average number of calls per month
I00007487 10 DDI effort in hours
I00007487 1 Client geographies serviced
I00007487 2 Service delivery locations
I00007487 3 Enabling solutions implemented (what did we sell?)
I00007487 4 Number of members enrolled
I00007487 5 Number of providers enrolled
I00007487 6 Number of claims processed (annual)
I00007487 7 Number of encounters (annual)
I00007487 8 Dollar value of claims processed (annual)
I00007487 9 Average number of calls per month
I00007487 10 DDI effort in hours
I00007493 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00007493 2 Tool(s) Availability
I00007493 3 Breakdown of testing types
I00007493 4 Phases of testing included in contract
I00007493 5 Total number of customer use cases/test cases (enter 5 digits)
I00007493 6 % of use cases/test cases automated
I00007493 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00007493 8 Industry compliance, standards, security delivery models needs of the customer
I00007493 9 Is testing bundled with Apps services?
I00007493 10
I00008011 1 Client geographies serviced
I00008011 2 Service delivery locations
I00008011 3 Enabling solutions implemented (what did we sell?)
I00008011 4 Number of members enrolled
I00008011 5 Number of providers enrolled
I00008011 6 Number of claims processed (annual)
I00008011 7 Number of encounters (annual)
I00008011 8 Dollar value of claims processed (annual)
I00008011 9 Average number of calls per month
I00008011 10 DDI effort in hours
I00008055 1 Percentage of users on Presentation Virtualization - Application
I00008055 2 Percentage of users on Presentation Virtualization - Desktop
I00008055 3 Percentage of users on Non Persistent Virtualized Desktop
I00008055 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00008055 5 Percentage of users on Persistent Virtualized Desktop
I00008055 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00008055 7 Percentage of users located in branch office locations, must total 100%
I00008055 8 # Desktops
I00008055 9 # Laptops
I00008055 10 # Thin Client- Managed
I00008055 1 Deal scope for Site Support
I00008055 2 Device type(s) to be supported
I00008055 3 Site Support levels requested
I00008055 4 Site Support levels requested - Other:
I00008055 5 Single site location or multiple
I00008055 6 Locations requiring Site Support
I00008055 7 Service management tool set deployed
I00008055 8 Client primary business driver for outsourcing
I00008055 9 Delivery mode
I00008055 10
I00008158 1 Service in scope
I00008158 2 Options in scope for Endpoint Threat Management
I00008158 3 Type of technology deployed
I00008158 4 Number of workstations in scope
I00008158 5 Number of servers in scope
I00008158 6 Delivery Location
I00008158 7 Support requirements
I00008158 8 What is the primary business driver
I00008158 9 Primary business driver - Other:
I00008158 10
I00008204 1 Geographic location
I00008204 2 Number of physical images
I00008204 3 Number of virtual images
I00008204 4 OS type
I00008204 5 Websphere version (if in environment)
I00008204 6 Apache version (if in environment)
I00008204 7 Oracle DB version (if in environment)
I00008204 8 SQL version (if in environment)
I00008204 9 SAP version (if in environment)
I00008204 10 MS Dynamics version (if in environment)
I00008206 1 Application types in scope
I00008206 2 Total number of applications in scope
I00008206 3 Percent of Total App Portfolio in scope
I00008206 4 Is customer global
I00008206 5 T&T Duration – Transition program (Unit: Weeks)
I00008206 6 T&T Duration – Transformation program (Unit: Months)
I00008206 7 AMS operating model included
I00008206 8 Service levels type included
I00008206 9 Application technologies in scope
I00008206 10 AMS standard tools and solution components
I00008208 1 Nature of the Engagement
I00008208 2 Nature of Engagement - Other:
I00008208 3 Execution Methodology
I00008208 4 Execution Methodology - Other:
I00008208 5 Contract Type
I00008208 6 Hosting partner for in scope apps
I00008208 7 Hosting partner for in scope apps - Other:
I00008208 8 Main competitor
I00008208 9 Is engagement global or local
I00008208 10 Application technologies used - Other:
I00008208 1 Application types in scope
I00008208 2 Total number of applications in scope
I00008208 3 Percent of Total App Portfolio in scope
I00008208 4 Is customer global
I00008208 5 T&T Duration – Transition program (Unit: Weeks)
I00008208 6 T&T Duration – Transformation program (Unit: Months)
I00008208 7 AMS operating model included
I00008208 8 Service levels type included
I00008208 9 Application technologies in scope
I00008208 10 AMS standard tools and solution components
I00008213 1 Geographic location
I00008213 2 Number of 3rd party suppliers
I00008213 3 Configuration Item (CI) Types
I00008213 4 Configuration Item (CI) Types - Other:
I00008213 5 Configuration Item (CI) Quantities
I00008213 6 Current # of defined Vital Business Functions (VBFs)
I00008213 7 Current # of defined SLA’s
I00008213 8 Current ESM customer
I00008213 9 What industry compliance, security levels, our client mandated restrictions are needed
I00008213 10
I00008213 1 Deal scope for Site Support
I00008213 2 Device type(s) to be supported
I00008213 3 Site Support levels requested
I00008213 4 Site Support levels requested - Other:
I00008213 5 Single site location or multiple
I00008213 6 Locations requiring Site Support
I00008213 7 Service management tool set deployed
I00008213 8 Client primary business driver for outsourcing
I00008213 9 Delivery mode
I00008213 10
I00008220 1 Nature of the Engagement
I00008220 2 Nature of Engagement - Other:
I00008220 3 Execution Methodology
I00008220 4 Execution Methodology - Other:
I00008220 5 Contract Type
I00008220 6 Hosting partner for in scope apps
I00008220 7 Hosting partner for in scope apps - Other:
I00008220 8 Main competitor
I00008220 9 Is engagement global or local
I00008220 10 Application technologies used - Other:
I00008226 1 Application types in scope
I00008226 2 Total number of applications in scope
I00008226 3 Percent of Total App Portfolio in scope
I00008226 4 Is customer global
I00008226 5 T&T Duration – Transition program (Unit: Weeks)
I00008226 6 T&T Duration – Transformation program (Unit: Months)
I00008226 7 AMS operating model included
I00008226 8 Service levels type included
I00008226 9 Application technologies in scope
I00008226 10 AMS standard tools and solution components
I00008241 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008241 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008241 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008241 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008241 5 Did an ES Client or Practice Principal help sell this engagement
I00008241 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008241 7 Client executive sponsor title -
I00008241 8 Will we produce a formal written client deliverable?
I00008241 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008241 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008241 1 Number of Widows 2012 virtual/physical images
I00008241 2 Number of Linux virtual/physical images
I00008241 3 Number of Redhat virtual/physical images
I00008241 4 SAP version (if in environment)
I00008241 5 MS Dynamics version (if in environment)
I00008241 6 Sharepoint version (if in environment)
I00008241 7 Custom Applications in environment
I00008241 8 Websphere version (if in environment)
I00008241 9 JBOSS version (if in environment)
I00008241 10 Apache version (if in environment)
I00008245 1 Geographic location
I00008245 2 Number of physical images
I00008245 3 Number of virtual images
I00008245 4 OS type
I00008245 5 Websphere version (if in environment)
I00008245 6 Apache version (if in environment)
I00008245 7 Oracle DB version (if in environment)
I00008245 8 SQL version (if in environment)
I00008245 9 SAP version (if in environment)
I00008245 10 MS Dynamics version (if in environment)
I00008253 1 Application types in scope
I00008253 2 Total number of applications in scope
I00008253 3 Percent of Total App Portfolio in scope
I00008253 4 Is customer global
I00008253 5 T&T Duration – Transition program (Unit: Weeks)
I00008253 6 T&T Duration – Transformation program (Unit: Months)
I00008253 7 AMS operating model included
I00008253 8 Service levels type included
I00008253 9 Application technologies in scope
I00008253 10 AMS standard tools and solution components
I00008261 1 Nature of the Engagement
I00008261 2 Nature of Engagement - Other:
I00008261 3 Execution Methodology
I00008261 4 Execution Methodology - Other:
I00008261 5 Contract Type
I00008261 6 Hosting partner for in scope apps
I00008261 7 Hosting partner for in scope apps - Other:
I00008261 8 Main competitor
I00008261 9 Is engagement global or local
I00008261 10 Application technologies used - Other:
I00008262 1 Recovery Time Objective (Unit hours)
I00008262 2 Recovery Point Objective (Unit hours)
I00008262 3 Number of virtual/physical image: Windows 2031
I00008262 4 Number of virtual/physical images: Linux
I00008262 5 Number of virtual/physical images: Redhat
I00008262 6 Number of virtual/physical images: AIX
I00008262 7 Number of virtual/physical images: Solaris
I00008262 8 Number of virtual/physical images: -UX
I00008262 9 Amount of Protected Storage (Unit TB)
I00008262 10 What industry compliance, security levels, regulatory were needed?
I00008268 1 Geographic location
I00008268 2 Number of Windows 2012 virtual/physical images
I00008268 3 Number of Linux virtual/physical images
I00008268 4 Number of Redhat virtual/physical images
I00008268 5 Applications that are in the environment and current versions
I00008268 6 ISV/SaaS Applications that are in the environment and current versions
I00008268 7 Middleware/data bases that are in the environment and current versions
I00008268 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00008268 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00008268 10 What types of Network Services were required
I00008270 1 Nature of the Engagement
I00008270 2 Nature of Engagement - Other:
I00008270 3 Execution Methodology
I00008270 4 Execution Methodology - Other:
I00008270 5 Contract Type
I00008270 6 Hosting partner for in scope apps
I00008270 7 Hosting partner for in scope apps - Other:
I00008270 8 Main competitor
I00008270 9 Is engagement global or local
I00008270 10 Application technologies used - Other:
I00008270 1 Geographic location
I00008270 2 Number of physical images
I00008270 3 Number of virtual images
I00008270 4 OS type
I00008270 5 Websphere version (if in environment)
I00008270 6 Apache version (if in environment)
I00008270 7 Oracle DB version (if in environment)
I00008270 8 SQL version (if in environment)
I00008270 9 SAP version (if in environment)
I00008270 10 MS Dynamics version (if in environment)
I00008270 1 Geographic location
I00008270 2 Number of physical images
I00008270 3 Number of virtual images
I00008270 4 OS type
I00008270 5 Websphere version (if in environment)
I00008270 6 Apache version (if in environment)
I00008270 7 Oracle DB version (if in environment)
I00008270 8 SQL version (if in environment)
I00008270 9 SAP version (if in environment)
I00008270 10 MS Dynamics version (if in environment)
I00008299 1 Recovery Time Objective (Unit hours)
I00008299 2 Recovery Point Objective (Unit hours)
I00008299 3 Number of virtual/physical image: Windows 2395
I00008299 4 Number of virtual/physical images: Linux
I00008299 5 Number of virtual/physical images: Redhat
I00008299 6 Number of virtual/physical images: AIX
I00008299 7 Number of virtual/physical images: Solaris
I00008299 8 Number of virtual/physical images: -UX
I00008299 9 Amount of Protected Storage (Unit TB)
I00008299 10 What industry compliance, security levels, regulatory were needed?
I00008321 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008321 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008321 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008321 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008321 5 Did an ES Client or Practice Principal help sell this engagement
I00008321 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008321 7 Client executive sponsor title -
I00008321 8 Will we produce a formal written client deliverable?
I00008321 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008321 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008321 1 Nature of the Engagement
I00008321 2 Nature of Engagement - Other:
I00008321 3 Execution Methodology
I00008321 4 Execution Methodology - Other:
I00008321 5 Contract Type
I00008321 6 Hosting partner for in scope apps
I00008321 7 Hosting partner for in scope apps - Other:
I00008321 8 Main competitor
I00008321 9 Is engagement global or local
I00008321 10 Application technologies used - Other:
I00008321 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008321 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008321 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008321 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008321 5 Did an ES Client or Practice Principal help sell this engagement
I00008321 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008321 7 Client executive sponsor title -
I00008321 8 Will we produce a formal written client deliverable?
I00008321 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008321 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008331 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00008331 2 Tool(s) Availability
I00008331 3 Breakdown of testing types
I00008331 4 Phases of testing included in contract
I00008331 5 Total number of customer use cases/test cases (enter 5 digits)
I00008331 6 % of use cases/test cases automated
I00008331 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00008331 8 Industry compliance, standards, security delivery models needs of the customer
I00008331 9 Is testing bundled with Apps services?
I00008331 10
I00008331 1 Application types in scope
I00008331 2 Total number of applications in scope
I00008331 3 Percent of Total App Portfolio in scope
I00008331 4 Is customer global
I00008331 5 T&T Duration – Transition program (Unit: Weeks)
I00008331 6 T&T Duration – Transformation program (Unit: Months)
I00008331 7 AMS operating model included
I00008331 8 Service levels type included
I00008331 9 Application technologies in scope
I00008331 10 AMS standard tools and solution components
I00008331 1 Nature of the Engagement
I00008331 2 Nature of Engagement - Other:
I00008331 3 Execution Methodology
I00008331 4 Execution Methodology - Other:
I00008331 5 Contract Type
I00008331 6 Hosting partner for in scope apps
I00008331 7 Hosting partner for in scope apps - Other:
I00008331 8 Main competitor
I00008331 9 Is engagement global or local
I00008331 10 Application technologies used - Other:
I00008331 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008331 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008331 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008331 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008331 5 Did an ES Client or Practice Principal help sell this engagement
I00008331 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008331 7 Client executive sponsor title -
I00008331 8 Will we produce a formal written client deliverable?
I00008331 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008331 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008331 1 Geographic location
I00008331 2 Number of Windows 2012 virtual/physical images
I00008331 3 Number of Linux virtual/physical images
I00008331 4 Number of Redhat virtual/physical images
I00008331 5 Applications that are in the environment and current versions
I00008331 6 ISV/SaaS Applications that are in the environment and current versions
I00008331 7 Middleware/data bases that are in the environment and current versions
I00008331 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00008331 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00008331 10 What types of Network Services were required
I00008331 1 Geographic location
I00008331 2 Number of 3rd party suppliers
I00008331 3 Configuration Item (CI) Types
I00008331 4 Configuration Item (CI) Types - Other:
I00008331 5 Configuration Item (CI) Quantities
I00008331 6 Current # of defined Vital Business Functions (VBFs)
I00008331 7 Current # of defined SLA’s
I00008331 8 Current ESM customer
I00008331 9 What industry compliance, security levels, our client mandated restrictions are needed
I00008331 10
I00008331 1 Geographic location
I00008331 2 Number of physical images
I00008331 3 Number of virtual images
I00008331 4 OS type
I00008331 5 Websphere version (if in environment)
I00008331 6 Apache version (if in environment)
I00008331 7 Oracle DB version (if in environment)
I00008331 8 SQL version (if in environment)
I00008331 9 SAP version (if in environment)
I00008331 10 MS Dynamics version (if in environment)
I00008331 1 Number of Widows 2012 virtual/physical images
I00008331 2 Number of Linux virtual/physical images
I00008331 3 Number of Redhat virtual/physical images
I00008331 4 SAP version (if in environment)
I00008331 5 MS Dynamics version (if in environment)
I00008331 6 Sharepoint version (if in environment)
I00008331 7 Custom Applications in environment
I00008331 8 Websphere version (if in environment)
I00008331 9 JBOSS version (if in environment)
I00008331 10 Apache version (if in environment)
I00008356 1 Geographic location
I00008356 2 Number of physical images
I00008356 3 Number of virtual images
I00008356 4 OS type
I00008356 5 Websphere version (if in environment)
I00008356 6 Apache version (if in environment)
I00008356 7 Oracle DB version (if in environment)
I00008356 8 SQL version (if in environment)
I00008356 9 SAP version (if in environment)
I00008356 10 MS Dynamics version (if in environment)
I00008381 1 Client geographies serviced
I00008381 2 Service delivery locations
I00008381 3 Enabling solutions implemented (what did we sell?)
I00008381 4 Number of members enrolled
I00008381 5 Number of providers enrolled
I00008381 6 Number of claims processed (annual)
I00008381 7 Number of encounters (annual)
I00008381 8 Dollar value of claims processed (annual)
I00008381 9 Average number of calls per month
I00008381 10 DDI effort in hours
I00008387 1 Application types in scope
I00008387 2 Total number of applications in scope
I00008387 3 Percent of Total App Portfolio in scope
I00008387 4 Is customer global
I00008387 5 T&T Duration – Transition program (Unit: Weeks)
I00008387 6 T&T Duration – Transformation program (Unit: Months)
I00008387 7 AMS operating model included
I00008387 8 Service levels type included
I00008387 9 Application technologies in scope
I00008387 10 AMS standard tools and solution components
I00008392 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 5 Did an ES Client or Practice Principal help sell this engagement
I00008392 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008392 7 Client executive sponsor title -
I00008392 8 Will we produce a formal written client deliverable?
I00008392 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008392 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008392 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 5 Did an ES Client or Practice Principal help sell this engagement
I00008392 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008392 7 Client executive sponsor title -
I00008392 8 Will we produce a formal written client deliverable?
I00008392 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008392 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008392 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 5 Did an ES Client or Practice Principal help sell this engagement
I00008392 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008392 7 Client executive sponsor title -
I00008392 8 Will we produce a formal written client deliverable?
I00008392 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008392 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008392 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008392 5 Did an ES Client or Practice Principal help sell this engagement
I00008392 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008392 7 Client executive sponsor title -
I00008392 8 Will we produce a formal written client deliverable?
I00008392 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008392 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008398 1 Geographic location
I00008398 2 Number of physical images
I00008398 3 Number of virtual images
I00008398 4 OS type
I00008398 5 Websphere version (if in environment)
I00008398 6 Apache version (if in environment)
I00008398 7 Oracle DB version (if in environment)
I00008398 8 SQL version (if in environment)
I00008398 9 SAP version (if in environment)
I00008398 10 MS Dynamics version (if in environment)
I00008433 1 Application types in scope
I00008433 2 Total number of applications in scope
I00008433 3 Percent of Total App Portfolio in scope
I00008433 4 Is customer global
I00008433 5 T&T Duration – Transition program (Unit: Weeks)
I00008433 6 T&T Duration – Transformation program (Unit: Months)
I00008433 7 AMS operating model included
I00008433 8 Service levels type included
I00008433 9 Application technologies in scope
I00008433 10 AMS standard tools and solution components
I00008439 1 Total device number Win 7 devices
I00008439 2 Total device number Win 8.1 devices
I00008439 3 Total applications in scope
I00008439 4 Number of end user sites
I00008439 5 In how many countries
I00008439 6 Hardware vendors
I00008439 7 Hardware vendors in scope - other:
I00008439 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00008439 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00008439 10 Type(s) of custom engineering required:
I00008439 1 Geographic location
I00008439 2 Number of physical images
I00008439 3 Number of virtual images
I00008439 4 OS type
I00008439 5 Websphere version (if in environment)
I00008439 6 Apache version (if in environment)
I00008439 7 Oracle DB version (if in environment)
I00008439 8 SQL version (if in environment)
I00008439 9 SAP version (if in environment)
I00008439 10 MS Dynamics version (if in environment)
I00008442 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008442 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008442 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008442 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008442 5 Did an ES Client or Practice Principal help sell this engagement
I00008442 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008442 7 Client executive sponsor title -
I00008442 8 Will we produce a formal written client deliverable?
I00008442 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008442 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008456 1 Client geographies serviced
I00008456 2 Service delivery locations
I00008456 3 Enabling solutions implemented (what did we sell?)
I00008456 4 Number of members enrolled
I00008456 5 Number of providers enrolled
I00008456 6 Number of claims processed (annual)
I00008456 7 Number of encounters (annual)
I00008456 8 Dollar value of claims processed (annual)
I00008456 9 Average number of calls per month
I00008456 10 DDI effort in hours
I00008466 1 Application types in scope
I00008466 2 Total number of applications in scope
I00008466 3 Percent of Total App Portfolio in scope
I00008466 4 Is customer global
I00008466 5 T&T Duration – Transition program (Unit: Weeks)
I00008466 6 T&T Duration – Transformation program (Unit: Months)
I00008466 7 AMS operating model included
I00008466 8 Service levels type included
I00008466 9 Application technologies in scope
I00008466 10 AMS standard tools and solution components
I00008485 1 Application types in scope
I00008485 2 Total number of applications in scope
I00008485 3 Percent of Total App Portfolio in scope
I00008485 4 Is customer global
I00008485 5 T&T Duration – Transition program (Unit: Weeks)
I00008485 6 T&T Duration – Transformation program (Unit: Months)
I00008485 7 AMS operating model included
I00008485 8 Service levels type included
I00008485 9 Application technologies in scope
I00008485 10 AMS standard tools and solution components
I00008490 1 Nature of the Engagement
I00008490 2 Nature of Engagement - Other:
I00008490 3 Execution Methodology
I00008490 4 Execution Methodology - Other:
I00008490 5 Contract Type
I00008490 6 Hosting partner for in scope apps
I00008490 7 Hosting partner for in scope apps - Other:
I00008490 8 Main competitor
I00008490 9 Is engagement global or local
I00008490 10 Application technologies used - Other:
I00008492 1 Application types in scope
I00008492 2 Total number of applications in scope
I00008492 3 Percent of Total App Portfolio in scope
I00008492 4 Is customer global
I00008492 5 T&T Duration – Transition program (Unit: Weeks)
I00008492 6 T&T Duration – Transformation program (Unit: Months)
I00008492 7 AMS operating model included
I00008492 8 Service levels type included
I00008492 9 Application technologies in scope
I00008492 10 AMS standard tools and solution components
I00008492 1 Application types in scope
I00008492 2 Total number of applications in scope
I00008492 3 Percent of Total App Portfolio in scope
I00008492 4 Is customer global
I00008492 5 T&T Duration – Transition program (Unit: Weeks)
I00008492 6 T&T Duration – Transformation program (Unit: Months)
I00008492 7 AMS operating model included
I00008492 8 Service levels type included
I00008492 9 Application technologies in scope
I00008492 10 AMS standard tools and solution components
I00008495 1 Deal scope for Site Support
I00008495 2 Device type(s) to be supported
I00008495 3 Site Support levels requested
I00008495 4 Site Support levels requested - Other:
I00008495 5 Single site location or multiple
I00008495 6 Locations requiring Site Support
I00008495 7 Service management tool set deployed
I00008495 8 Client primary business driver for outsourcing
I00008495 9 Delivery mode
I00008495 10
I00008516 1 Geographic location
I00008516 2 Number of physical images
I00008516 3 Number of virtual images
I00008516 4 OS type
I00008516 5 Websphere version (if in environment)
I00008516 6 Apache version (if in environment)
I00008516 7 Oracle DB version (if in environment)
I00008516 8 SQL version (if in environment)
I00008516 9 SAP version (if in environment)
I00008516 10 MS Dynamics version (if in environment)
I00008535 1 Client geographies serviced
I00008535 2 Service delivery locations
I00008535 3 Enabling solutions implemented (what did we sell?)
I00008535 4 Number of members enrolled
I00008535 5 Number of providers enrolled
I00008535 6 Number of claims processed (annual)
I00008535 7 Number of encounters (annual)
I00008535 8 Dollar value of claims processed (annual)
I00008535 9 Average number of calls per month
I00008535 10 DDI effort in hours
I00008538 1 Nature of the Engagement
I00008538 2 Nature of Engagement - Other:
I00008538 3 Execution Methodology
I00008538 4 Execution Methodology - Other:
I00008538 5 Contract Type
I00008538 6 Hosting partner for in scope apps
I00008538 7 Hosting partner for in scope apps - Other:
I00008538 8 Main competitor
I00008538 9 Is engagement global or local
I00008538 10 Application technologies used - Other:
I00008538 1 Nature of the Engagement
I00008538 2 Nature of Engagement - Other:
I00008538 3 Execution Methodology
I00008538 4 Execution Methodology - Other:
I00008538 5 Contract Type
I00008538 6 Hosting partner for in scope apps
I00008538 7 Hosting partner for in scope apps - Other:
I00008538 8 Main competitor
I00008538 9 Is engagement global or local
I00008538 10 Application technologies used - Other:
I00008541 1 Nature of the Engagement
I00008541 2 Nature of Engagement - Other:
I00008541 3 Execution Methodology
I00008541 4 Execution Methodology - Other:
I00008541 5 Contract Type
I00008541 6 Hosting partner for in scope apps
I00008541 7 Hosting partner for in scope apps - Other:
I00008541 8 Main competitor
I00008541 9 Is engagement global or local
I00008541 10 Application technologies used - Other:
I00008541 1 Nature of the Engagement
I00008541 2 Nature of Engagement - Other:
I00008541 3 Execution Methodology
I00008541 4 Execution Methodology - Other:
I00008541 5 Contract Type
I00008541 6 Hosting partner for in scope apps
I00008541 7 Hosting partner for in scope apps - Other:
I00008541 8 Main competitor
I00008541 9 Is engagement global or local
I00008541 10 Application technologies used - Other:
I00008542 1 Nature of the Engagement
I00008542 2 Nature of Engagement - Other:
I00008542 3 Execution Methodology
I00008542 4 Execution Methodology - Other:
I00008542 5 Contract Type
I00008542 6 Hosting partner for in scope apps
I00008542 7 Hosting partner for in scope apps - Other:
I00008542 8 Main competitor
I00008542 9 Is engagement global or local
I00008542 10 Application technologies used - Other:
I00008542 1 Nature of the Engagement
I00008542 2 Nature of Engagement - Other:
I00008542 3 Execution Methodology
I00008542 4 Execution Methodology - Other:
I00008542 5 Contract Type
I00008542 6 Hosting partner for in scope apps
I00008542 7 Hosting partner for in scope apps - Other:
I00008542 8 Main competitor
I00008542 9 Is engagement global or local
I00008542 10 Application technologies used - Other:
I00008542 1 Nature of the Engagement
I00008542 2 Nature of Engagement - Other:
I00008542 3 Execution Methodology
I00008542 4 Execution Methodology - Other:
I00008542 5 Contract Type
I00008542 6 Hosting partner for in scope apps
I00008542 7 Hosting partner for in scope apps - Other:
I00008542 8 Main competitor
I00008542 9 Is engagement global or local
I00008542 10 Application technologies used - Other:
I00008542 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00008542 2 Tool(s) Availability
I00008542 3 Breakdown of testing types
I00008542 4 Phases of testing included in contract
I00008542 5 Total number of customer use cases/test cases (enter 5 digits)
I00008542 6 % of use cases/test cases automated
I00008542 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00008542 8 Industry compliance, standards, security delivery models needs of the customer
I00008542 9 Is testing bundled with Apps services?
I00008542 10
I00008552 1 Application types in scope
I00008552 2 Total number of applications in scope
I00008552 3 Percent of Total App Portfolio in scope
I00008552 4 Is customer global
I00008552 5 T&T Duration – Transition program (Unit: Weeks)
I00008552 6 T&T Duration – Transformation program (Unit: Months)
I00008552 7 AMS operating model included
I00008552 8 Service levels type included
I00008552 9 Application technologies in scope
I00008552 10 AMS standard tools and solution components
I00008556 1 Geographic location
I00008556 2 Number of physical images
I00008556 3 Number of virtual images
I00008556 4 OS type
I00008556 5 Websphere version (if in environment)
I00008556 6 Apache version (if in environment)
I00008556 7 Oracle DB version (if in environment)
I00008556 8 SQL version (if in environment)
I00008556 9 SAP version (if in environment)
I00008556 10 MS Dynamics version (if in environment)
I00008559 1 Geographic location
I00008559 2 Number of physical images
I00008559 3 Number of virtual images
I00008559 4 OS type
I00008559 5 Websphere version (if in environment)
I00008559 6 Apache version (if in environment)
I00008559 7 Oracle DB version (if in environment)
I00008559 8 SQL version (if in environment)
I00008559 9 SAP version (if in environment)
I00008559 10 MS Dynamics version (if in environment)
I00008567 1 Geographic location
I00008567 2 Number of physical images
I00008567 3 Number of virtual images
I00008567 4 OS type
I00008567 5 Websphere version (if in environment)
I00008567 6 Apache version (if in environment)
I00008567 7 Oracle DB version (if in environment)
I00008567 8 SQL version (if in environment)
I00008567 9 SAP version (if in environment)
I00008567 10 MS Dynamics version (if in environment)
I00008568 1 Client geographies serviced
I00008568 2 Service delivery locations
I00008568 3 Enabling solutions implemented (what did we sell?)
I00008568 4 Number of members enrolled
I00008568 5 Number of providers enrolled
I00008568 6 Number of claims processed (annual)
I00008568 7 Number of encounters (annual)
I00008568 8 Dollar value of claims processed (annual)
I00008568 9 Average number of calls per month
I00008568 10 DDI effort in hours
I00008568 1 Client geographies serviced
I00008568 2 Service delivery locations
I00008568 3 Enabling solutions implemented (what did we sell?)
I00008568 4 Number of members enrolled
I00008568 5 Number of providers enrolled
I00008568 6 Number of claims processed (annual)
I00008568 7 Number of encounters (annual)
I00008568 8 Dollar value of claims processed (annual)
I00008568 9 Average number of calls per month
I00008568 10 DDI effort in hours
I00008569 1 Application types in scope
I00008569 2 Total number of applications in scope
I00008569 3 Percent of Total App Portfolio in scope
I00008569 4 Is customer global
I00008569 5 T&T Duration – Transition program (Unit: Weeks)
I00008569 6 T&T Duration – Transformation program (Unit: Months)
I00008569 7 AMS operating model included
I00008569 8 Service levels type included
I00008569 9 Application technologies in scope
I00008569 10 AMS standard tools and solution components
I00008569 1 Nature of the Engagement
I00008569 2 Nature of Engagement - Other:
I00008569 3 Execution Methodology
I00008569 4 Execution Methodology - Other:
I00008569 5 Contract Type
I00008569 6 Hosting partner for in scope apps
I00008569 7 Hosting partner for in scope apps - Other:
I00008569 8 Main competitor
I00008569 9 Is engagement global or local
I00008569 10 Application technologies used - Other:
I00008582 1 Nature of the Engagement
I00008582 2 Nature of Engagement - Other:
I00008582 3 Execution Methodology
I00008582 4 Execution Methodology - Other:
I00008582 5 Contract Type
I00008582 6 Hosting partner for in scope apps
I00008582 7 Hosting partner for in scope apps - Other:
I00008582 8 Main competitor
I00008582 9 Is engagement global or local
I00008582 10 Application technologies used - Other:
I00008591 1 Geographic location
I00008591 2 Number of physical images
I00008591 3 Number of virtual images
I00008591 4 OS type
I00008591 5 Websphere version (if in environment)
I00008591 6 Apache version (if in environment)
I00008591 7 Oracle DB version (if in environment)
I00008591 8 SQL version (if in environment)
I00008591 9 SAP version (if in environment)
I00008591 10 MS Dynamics version (if in environment)
I00008606 1 Application types in scope
I00008606 2 Total number of applications in scope
I00008606 3 Percent of Total App Portfolio in scope
I00008606 4 Is customer global
I00008606 5 T&T Duration – Transition program (Unit: Weeks)
I00008606 6 T&T Duration – Transformation program (Unit: Months)
I00008606 7 AMS operating model included
I00008606 8 Service levels type included
I00008606 9 Application technologies in scope
I00008606 10 AMS standard tools and solution components
I00008614 1 Client geographies serviced
I00008614 2 Service delivery locations
I00008614 3 Enabling solutions implemented (what did we sell?)
I00008614 4 Number of members enrolled
I00008614 5 Number of providers enrolled
I00008614 6 Number of claims processed (annual)
I00008614 7 Number of encounters (annual)
I00008614 8 Dollar value of claims processed (annual)
I00008614 9 Average number of calls per month
I00008614 10 DDI effort in hours
I00008614 1 Client geographies serviced
I00008614 2 Service delivery locations
I00008614 3 Enabling solutions implemented (what did we sell?)
I00008614 4 Number of members enrolled
I00008614 5 Number of providers enrolled
I00008614 6 Number of claims processed (annual)
I00008614 7 Number of encounters (annual)
I00008614 8 Dollar value of claims processed (annual)
I00008614 9 Average number of calls per month
I00008614 10 DDI effort in hours
I00008614 1 Client geographies serviced
I00008614 2 Service delivery locations
I00008614 3 Enabling solutions implemented (what did we sell?)
I00008614 4 Number of members enrolled
I00008614 5 Number of providers enrolled
I00008614 6 Number of claims processed (annual)
I00008614 7 Number of encounters (annual)
I00008614 8 Dollar value of claims processed (annual)
I00008614 9 Average number of calls per month
I00008614 10 DDI effort in hours
I00008619 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008619 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008619 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008619 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008619 5 Did an ES Client or Practice Principal help sell this engagement
I00008619 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008619 7 Client executive sponsor title -
I00008619 8 Will we produce a formal written client deliverable?
I00008619 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008619 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008620 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00008620 2 Tool(s) Availability
I00008620 3 Breakdown of testing types
I00008620 4 Phases of testing included in contract
I00008620 5 Total number of customer use cases/test cases (enter 5 digits)
I00008620 6 % of use cases/test cases automated
I00008620 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00008620 8 Industry compliance, standards, security delivery models needs of the customer
I00008620 9 Is testing bundled with Apps services?
I00008620 10
I00008620 1 Nature of the Engagement
I00008620 2 Nature of Engagement - Other:
I00008620 3 Execution Methodology
I00008620 4 Execution Methodology - Other:
I00008620 5 Contract Type
I00008620 6 Hosting partner for in scope apps
I00008620 7 Hosting partner for in scope apps - Other:
I00008620 8 Main competitor
I00008620 9 Is engagement global or local
I00008620 10 Application technologies used - Other:
I00008620 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00008620 2 Tool(s) Availability
I00008620 3 Breakdown of testing types
I00008620 4 Phases of testing included in contract
I00008620 5 Total number of customer use cases/test cases (enter 5 digits)
I00008620 6 % of use cases/test cases automated
I00008620 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00008620 8 Industry compliance, standards, security delivery models needs of the customer
I00008620 9 Is testing bundled with Apps services?
I00008620 10
I00008620 1 What is the size of client’s application portfolio?
I00008620 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00008620 3 What are the client’s soon-to-be sunset technologies?
I00008620 4 Client's soon-to-be sunset technologies - Other:
I00008620 5 Application hosting location(s) with percentage allocation (should total 100%)
I00008620 6 Is the legacy application a core application?
I00008620 7 What are the applications/middleware/data bases that are in the environment?
I00008620 8 Application/Middleware/Databases - Other:
I00008620 9 What is the business focus area for the application being retired?
I00008620 10 What cost reduction is the client expecting?
I00008621 1 Deal scope for Site Support
I00008621 2 Device type(s) to be supported
I00008621 3 Site Support levels requested
I00008621 4 Site Support levels requested - Other:
I00008621 5 Single site location or multiple
I00008621 6 Locations requiring Site Support
I00008621 7 Service management tool set deployed
I00008621 8 Client primary business driver for outsourcing
I00008621 9 Delivery mode
I00008621 10
I00008621 1 Deal scope for Site Support
I00008621 2 Device type(s) to be supported
I00008621 3 Site Support levels requested
I00008621 4 Site Support levels requested - Other:
I00008621 5 Single site location or multiple
I00008621 6 Locations requiring Site Support
I00008621 7 Service management tool set deployed
I00008621 8 Client primary business driver for outsourcing
I00008621 9 Delivery mode
I00008621 10
I00008621 1 Deal scope for Site Support
I00008621 2 Device type(s) to be supported
I00008621 3 Site Support levels requested
I00008621 4 Site Support levels requested - Other:
I00008621 5 Single site location or multiple
I00008621 6 Locations requiring Site Support
I00008621 7 Service management tool set deployed
I00008621 8 Client primary business driver for outsourcing
I00008621 9 Delivery mode
I00008621 10
I00008622 1 Application types in scope
I00008622 2 Total number of applications in scope
I00008622 3 Percent of Total App Portfolio in scope
I00008622 4 Is customer global
I00008622 5 T&T Duration – Transition program (Unit: Weeks)
I00008622 6 T&T Duration – Transformation program (Unit: Months)
I00008622 7 AMS operating model included
I00008622 8 Service levels type included
I00008622 9 Application technologies in scope
I00008622 10 AMS standard tools and solution components
I00008644 1 Geographic location
I00008644 2 Number of physical images
I00008644 3 Number of virtual images
I00008644 4 OS type
I00008644 5 Websphere version (if in environment)
I00008644 6 Apache version (if in environment)
I00008644 7 Oracle DB version (if in environment)
I00008644 8 SQL version (if in environment)
I00008644 9 SAP version (if in environment)
I00008644 10 MS Dynamics version (if in environment)
I00008654 1 Processes in scope
I00008654 2 Processes in scope - Other:
I00008654 3 Client geographies serviced
I00008654 4 Service delivery locations
I00008654 5 Service delivery locations - Other:
I00008654 6 Enabling technologies implemented
I00008654 7 Enabling technologies implemented - Other:
I00008654 8 Client Finance systems utilized
I00008654 9 Client Finance systems utilized - Other:
I00008654 10 Key volume metrics
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008655 1 Application types in scope
I00008655 2 Total number of applications in scope
I00008655 3 Percent of Total App Portfolio in scope
I00008655 4 Is customer global
I00008655 5 T&T Duration – Transition program (Unit: Weeks)
I00008655 6 T&T Duration – Transformation program (Unit: Months)
I00008655 7 AMS operating model included
I00008655 8 Service levels type included
I00008655 9 Application technologies in scope
I00008655 10 AMS standard tools and solution components
I00008674 1 Geographic location
I00008674 2 Number of physical images
I00008674 3 Number of virtual images
I00008674 4 OS type
I00008674 5 Websphere version (if in environment)
I00008674 6 Apache version (if in environment)
I00008674 7 Oracle DB version (if in environment)
I00008674 8 SQL version (if in environment)
I00008674 9 SAP version (if in environment)
I00008674 10 MS Dynamics version (if in environment)
I00008751 1 Nature of the Engagement
I00008751 2 Nature of Engagement - Other:
I00008751 3 Execution Methodology
I00008751 4 Execution Methodology - Other:
I00008751 5 Contract Type
I00008751 6 Hosting partner for in scope apps
I00008751 7 Hosting partner for in scope apps - Other:
I00008751 8 Main competitor
I00008751 9 Is engagement global or local
I00008751 10 Application technologies used - Other:
I00008753 1 Nature of the Engagement
I00008753 2 Nature of Engagement - Other:
I00008753 3 Execution Methodology
I00008753 4 Execution Methodology - Other:
I00008753 5 Contract Type
I00008753 6 Hosting partner for in scope apps
I00008753 7 Hosting partner for in scope apps - Other:
I00008753 8 Main competitor
I00008753 9 Is engagement global or local
I00008753 10 Application technologies used - Other:
I00008753 1 Nature of the Engagement
I00008753 2 Nature of Engagement - Other:
I00008753 3 Execution Methodology
I00008753 4 Execution Methodology - Other:
I00008753 5 Contract Type
I00008753 6 Hosting partner for in scope apps
I00008753 7 Hosting partner for in scope apps - Other:
I00008753 8 Main competitor
I00008753 9 Is engagement global or local
I00008753 10 Application technologies used - Other:
I00008754 1 Nature of the Engagement
I00008754 2 Nature of Engagement - Other:
I00008754 3 Execution Methodology
I00008754 4 Execution Methodology - Other:
I00008754 5 Contract Type
I00008754 6 Hosting partner for in scope apps
I00008754 7 Hosting partner for in scope apps - Other:
I00008754 8 Main competitor
I00008754 9 Is engagement global or local
I00008754 10 Application technologies used - Other:
I00008755 1 Nature of the Engagement
I00008755 2 Nature of Engagement - Other:
I00008755 3 Execution Methodology
I00008755 4 Execution Methodology - Other:
I00008755 5 Contract Type
I00008755 6 Hosting partner for in scope apps
I00008755 7 Hosting partner for in scope apps - Other:
I00008755 8 Main competitor
I00008755 9 Is engagement global or local
I00008755 10 Application technologies used - Other:
I00008755 1 Nature of the Engagement
I00008755 2 Nature of Engagement - Other:
I00008755 3 Execution Methodology
I00008755 4 Execution Methodology - Other:
I00008755 5 Contract Type
I00008755 6 Hosting partner for in scope apps
I00008755 7 Hosting partner for in scope apps - Other:
I00008755 8 Main competitor
I00008755 9 Is engagement global or local
I00008755 10 Application technologies used - Other:
I00008762 1 Application types in scope
I00008762 2 Total number of applications in scope
I00008762 3 Percent of Total App Portfolio in scope
I00008762 4 Is customer global
I00008762 5 T&T Duration – Transition program (Unit: Weeks)
I00008762 6 T&T Duration – Transformation program (Unit: Months)
I00008762 7 AMS operating model included
I00008762 8 Service levels type included
I00008762 9 Application technologies in scope
I00008762 10 AMS standard tools and solution components
I00008762 1 Application types in scope
I00008762 2 Total number of applications in scope
I00008762 3 Percent of Total App Portfolio in scope
I00008762 4 Is customer global
I00008762 5 T&T Duration – Transition program (Unit: Weeks)
I00008762 6 T&T Duration – Transformation program (Unit: Months)
I00008762 7 AMS operating model included
I00008762 8 Service levels type included
I00008762 9 Application technologies in scope
I00008762 10 AMS standard tools and solution components
I00008766 1 Nature of the Engagement
I00008766 2 Nature of Engagement - Other:
I00008766 3 Execution Methodology
I00008766 4 Execution Methodology - Other:
I00008766 5 Contract Type
I00008766 6 Hosting partner for in scope apps
I00008766 7 Hosting partner for in scope apps - Other:
I00008766 8 Main competitor
I00008766 9 Is engagement global or local
I00008766 10 Application technologies used - Other:
I00008800 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008800 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008800 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008800 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008800 5 Did an ES Client or Practice Principal help sell this engagement
I00008800 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008800 7 Client executive sponsor title -
I00008800 8 Will we produce a formal written client deliverable?
I00008800 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008800 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008835 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00008835 2 Tool(s) Availability
I00008835 3 Breakdown of testing types
I00008835 4 Phases of testing included in contract
I00008835 5 Total number of customer use cases/test cases (enter 5 digits)
I00008835 6 % of use cases/test cases automated
I00008835 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00008835 8 Industry compliance, standards, security delivery models needs of the customer
I00008835 9 Is testing bundled with Apps services?
I00008835 10
I00008842 1 CEM Contact Number of seats
I00008842 2 CEM Contact Number of annual transactions
I00008842 3 CEM Contact Number of countries
I00008842 4 CEM Contact Number of languages required
I00008842 5 Onshore required ?
I00008842 6 Near shore required?
I00008842 7 Off-shore required?
I00008842 8 Are analytics required?
I00008842 9 Are cloud (customer agents) required?
I00008842 10 Is a hybrid model ( + customer agents) required?
I00008870 1 Scope of Services
I00008870 2 Products Used
I00008870 3 Products Used - Other:
I00008870 4 Supported Channels
I00008870 5 Supported Channels - Other:
I00008870 6 Delivery Locations
I00008870 7 Third-Party Partners used :
I00008870 8
I00008870 9
I00008870 10
I00008870 1 Nature of the Engagement
I00008870 2 Nature of Engagement - Other:
I00008870 3 Execution Methodology
I00008870 4 Execution Methodology - Other:
I00008870 5 Contract Type
I00008870 6 Hosting partner for in scope apps
I00008870 7 Hosting partner for in scope apps - Other:
I00008870 8 Main competitor
I00008870 9 Is engagement global or local
I00008870 10 Application technologies used - Other:
I00008870 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00008870 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00008870 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00008870 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00008870 5 Did an ES Client or Practice Principal help sell this engagement
I00008870 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00008870 7 Client executive sponsor title -
I00008870 8 Will we produce a formal written client deliverable?
I00008870 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008870 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00008870 1 Key Business Objective
I00008870 2 Analytics algorithms
I00008870 3 Visualization tools
I00008870 4 Data types collected
I00008870 5 Analytics Tools
I00008870 6 Analytics Tools - Other:
I00008870 7 Analytics Platforms
I00008870 8 Engagement models
I00008870 9
I00008870 10
I00008898 1 Application types in scope
I00008898 2 Total number of applications in scope
I00008898 3 Percent of Total App Portfolio in scope
I00008898 4 Is customer global
I00008898 5 T&T Duration – Transition program (Unit: Weeks)
I00008898 6 T&T Duration – Transformation program (Unit: Months)
I00008898 7 AMS operating model included
I00008898 8 Service levels type included
I00008898 9 Application technologies in scope
I00008898 10 AMS standard tools and solution components
I00008907 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00008907 2 Tool(s) Availability
I00008907 3 Breakdown of testing types
I00008907 4 Phases of testing included in contract
I00008907 5 Total number of customer use cases/test cases (enter 5 digits)
I00008907 6 % of use cases/test cases automated
I00008907 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00008907 8 Industry compliance, standards, security delivery models needs of the customer
I00008907 9 Is testing bundled with Apps services?
I00008907 10
I00008909 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00008909 2 Tool(s) Availability
I00008909 3 Breakdown of testing types
I00008909 4 Phases of testing included in contract
I00008909 5 Total number of customer use cases/test cases (enter 5 digits)
I00008909 6 % of use cases/test cases automated
I00008909 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00008909 8 Industry compliance, standards, security delivery models needs of the customer
I00008909 9 Is testing bundled with Apps services?
I00008909 10
I00008924 1 Geographic location
I00008924 2 Number of physical images
I00008924 3 Number of virtual images
I00008924 4 OS type
I00008924 5 Websphere version (if in environment)
I00008924 6 Apache version (if in environment)
I00008924 7 Oracle DB version (if in environment)
I00008924 8 SQL version (if in environment)
I00008924 9 SAP version (if in environment)
I00008924 10 MS Dynamics version (if in environment)
I00008927 1 Application types in scope
I00008927 2 Total number of applications in scope
I00008927 3 Percent of Total App Portfolio in scope
I00008927 4 Is customer global
I00008927 5 T&T Duration – Transition program (Unit: Weeks)
I00008927 6 T&T Duration – Transformation program (Unit: Months)
I00008927 7 AMS operating model included
I00008927 8 Service levels type included
I00008927 9 Application technologies in scope
I00008927 10 AMS standard tools and solution components
I00008930 1 Geographic location
I00008930 2 Number of physical images
I00008930 3 Number of virtual images
I00008930 4 OS type
I00008930 5 Websphere version (if in environment)
I00008930 6 Apache version (if in environment)
I00008930 7 Oracle DB version (if in environment)
I00008930 8 SQL version (if in environment)
I00008930 9 SAP version (if in environment)
I00008930 10 MS Dynamics version (if in environment)
I00008931 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00008931 2 Tool(s) Availability
I00008931 3 Breakdown of testing types
I00008931 4 Phases of testing included in contract
I00008931 5 Total number of customer use cases/test cases (enter 5 digits)
I00008931 6 % of use cases/test cases automated
I00008931 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00008931 8 Industry compliance, standards, security delivery models needs of the customer
I00008931 9 Is testing bundled with Apps services?
I00008931 10
I00008935 1 Geographic location
I00008935 2 Number of physical images
I00008935 3 Number of virtual images
I00008935 4 OS type
I00008935 5 Websphere version (if in environment)
I00008935 6 Apache version (if in environment)
I00008935 7 Oracle DB version (if in environment)
I00008935 8 SQL version (if in environment)
I00008935 9 SAP version (if in environment)
I00008935 10 MS Dynamics version (if in environment)
I00008935 1 Geographic location
I00008935 2 Number of physical images
I00008935 3 Number of virtual images
I00008935 4 OS type
I00008935 5 Websphere version (if in environment)
I00008935 6 Apache version (if in environment)
I00008935 7 Oracle DB version (if in environment)
I00008935 8 SQL version (if in environment)
I00008935 9 SAP version (if in environment)
I00008935 10 MS Dynamics version (if in environment)
I00009011 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009011 2 Tool(s) Availability
I00009011 3 Breakdown of testing types
I00009011 4 Phases of testing included in contract
I00009011 5 Total number of customer use cases/test cases (enter 5 digits)
I00009011 6 % of use cases/test cases automated
I00009011 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009011 8 Industry compliance, standards, security delivery models needs of the customer
I00009011 9 Is testing bundled with Apps services?
I00009011 10
I00009013 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009013 2 Tool(s) Availability
I00009013 3 Breakdown of testing types
I00009013 4 Phases of testing included in contract
I00009013 5 Total number of customer use cases/test cases (enter 5 digits)
I00009013 6 % of use cases/test cases automated
I00009013 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009013 8 Industry compliance, standards, security delivery models needs of the customer
I00009013 9 Is testing bundled with Apps services?
I00009013 10
I00009013 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00009013 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00009013 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00009013 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00009013 5 Did an ES Client or Practice Principal help sell this engagement
I00009013 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00009013 7 Client executive sponsor title -
I00009013 8 Will we produce a formal written client deliverable?
I00009013 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00009013 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00009030 1 Geographic location
I00009030 2 Number of physical images
I00009030 3 Number of virtual images
I00009030 4 OS type
I00009030 5 Websphere version (if in environment)
I00009030 6 Apache version (if in environment)
I00009030 7 Oracle DB version (if in environment)
I00009030 8 SQL version (if in environment)
I00009030 9 SAP version (if in environment)
I00009030 10 MS Dynamics version (if in environment)
I00009045 1 Geographic location
I00009045 2 Number of 3rd party suppliers
I00009045 3 Configuration Item (CI) Types
I00009045 4 Configuration Item (CI) Types - Other:
I00009045 5 Configuration Item (CI) Quantities
I00009045 6 Current # of defined Vital Business Functions (VBFs)
I00009045 7 Current # of defined SLA’s
I00009045 8 Current ESM customer
I00009045 9 What industry compliance, security levels, our client mandated restrictions are needed
I00009045 10
I00009046 1 SLMS Services contracted
I00009046 2 Number of countries that require support and/or invoicing :
I00009046 3 List of software publishers in scope
I00009046 4 Software publishers in scope - Other:
I00009046 5 # of seats in Microsoft Enterprise Agreement
I00009046 6 Key driver for client decision
I00009046 7 Total $ annual software spend ($M)
I00009046 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00009046 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00009046 10 Asset inventory tooling used by customer
I00009046 1 Device type(s) to be supported
I00009046 2 Service Desk Support levels requested
I00009046 3 Service Desk Support level - Other:
I00009046 4 Onshore service desk required
I00009046 5 Service management tool set deployed
I00009046 6 Service management tool set - Other:
I00009046 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00009046 8 Client primary business driver for outsourcing
I00009046 9 Client primary business driver for outsourcing - Other:
I00009046 10 Self Service requirement
I00009083 1 CEM Contact Number of seats
I00009083 2 CEM Contact Number of annual transactions
I00009083 3 CEM Contact Number of countries
I00009083 4 CEM Contact Number of languages required
I00009083 5 Onshore required ?
I00009083 6 Near shore required?
I00009083 7 Off-shore required?
I00009083 8 Are analytics required?
I00009083 9 Are cloud (customer agents) required?
I00009083 10 Is a hybrid model ( + customer agents) required?
I00009092 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009092 2 Tool(s) Availability
I00009092 3 Breakdown of testing types
I00009092 4 Phases of testing included in contract
I00009092 5 Total number of customer use cases/test cases (enter 5 digits)
I00009092 6 % of use cases/test cases automated
I00009092 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009092 8 Industry compliance, standards, security delivery models needs of the customer
I00009092 9 Is testing bundled with Apps services?
I00009092 10
I00009093 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009093 2 Tool(s) Availability
I00009093 3 Breakdown of testing types
I00009093 4 Phases of testing included in contract
I00009093 5 Total number of customer use cases/test cases (enter 5 digits)
I00009093 6 % of use cases/test cases automated
I00009093 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009093 8 Industry compliance, standards, security delivery models needs of the customer
I00009093 9 Is testing bundled with Apps services?
I00009093 10
I00009165 1 Geographic location
I00009165 2 Number of physical images
I00009165 3 Number of virtual images
I00009165 4 OS type
I00009165 5 Websphere version (if in environment)
I00009165 6 Apache version (if in environment)
I00009165 7 Oracle DB version (if in environment)
I00009165 8 SQL version (if in environment)
I00009165 9 SAP version (if in environment)
I00009165 10 MS Dynamics version (if in environment)
I00009171 1 Geographic location
I00009171 2 Number of 3rd party suppliers
I00009171 3 Configuration Item (CI) Types
I00009171 4 Configuration Item (CI) Types - Other:
I00009171 5 Configuration Item (CI) Quantities
I00009171 6 Current # of defined Vital Business Functions (VBFs)
I00009171 7 Current # of defined SLA’s
I00009171 8 Current ESM customer
I00009171 9 What industry compliance, security levels, our client mandated restrictions are needed
I00009171 10
I00009171 1 Geographic location
I00009171 2 Number of physical images
I00009171 3 Number of virtual images
I00009171 4 OS type
I00009171 5 Websphere version (if in environment)
I00009171 6 Apache version (if in environment)
I00009171 7 Oracle DB version (if in environment)
I00009171 8 SQL version (if in environment)
I00009171 9 SAP version (if in environment)
I00009171 10 MS Dynamics version (if in environment)
I00009180 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00009180 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00009180 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00009180 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00009180 5 Did an ES Client or Practice Principal help sell this engagement
I00009180 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00009180 7 Client executive sponsor title -
I00009180 8 Will we produce a formal written client deliverable?
I00009180 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00009180 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00009193 1 Nature of the Engagement
I00009193 2 Nature of Engagement - Other:
I00009193 3 Execution Methodology
I00009193 4 Execution Methodology - Other:
I00009193 5 Contract Type
I00009193 6 Hosting partner for in scope apps
I00009193 7 Hosting partner for in scope apps - Other:
I00009193 8 Main competitor
I00009193 9 Is engagement global or local
I00009193 10 Application technologies used - Other:
I00009206 1 Application types in scope
I00009206 2 Total number of applications in scope
I00009206 3 Percent of Total App Portfolio in scope
I00009206 4 Is customer global
I00009206 5 T&T Duration – Transition program (Unit: Weeks)
I00009206 6 T&T Duration – Transformation program (Unit: Months)
I00009206 7 AMS operating model included
I00009206 8 Service levels type included
I00009206 9 Application technologies in scope
I00009206 10 AMS standard tools and solution components
I00009207 1 Nature of the Engagement
I00009207 2 Nature of Engagement - Other:
I00009207 3 Execution Methodology
I00009207 4 Execution Methodology - Other:
I00009207 5 Contract Type
I00009207 6 Hosting partner for in scope apps
I00009207 7 Hosting partner for in scope apps - Other:
I00009207 8 Main competitor
I00009207 9 Is engagement global or local
I00009207 10 Application technologies used - Other:
I00009210 1 Geographic location
I00009210 2 Number of physical images
I00009210 3 Number of virtual images
I00009210 4 OS type
I00009210 5 Websphere version (if in environment)
I00009210 6 Apache version (if in environment)
I00009210 7 Oracle DB version (if in environment)
I00009210 8 SQL version (if in environment)
I00009210 9 SAP version (if in environment)
I00009210 10 MS Dynamics version (if in environment)
I00009212 1 Application types in scope
I00009212 2 Total number of applications in scope
I00009212 3 Percent of Total App Portfolio in scope
I00009212 4 Is customer global
I00009212 5 T&T Duration – Transition program (Unit: Weeks)
I00009212 6 T&T Duration – Transformation program (Unit: Months)
I00009212 7 AMS operating model included
I00009212 8 Service levels type included
I00009212 9 Application technologies in scope
I00009212 10 AMS standard tools and solution components
I00009213 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009213 2 Tool(s) Availability
I00009213 3 Breakdown of testing types
I00009213 4 Phases of testing included in contract
I00009213 5 Total number of customer use cases/test cases (enter 5 digits)
I00009213 6 % of use cases/test cases automated
I00009213 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009213 8 Industry compliance, standards, security delivery models needs of the customer
I00009213 9 Is testing bundled with Apps services?
I00009213 10
I00009213 1 Nature of the Engagement
I00009213 2 Nature of Engagement - Other:
I00009213 3 Execution Methodology
I00009213 4 Execution Methodology - Other:
I00009213 5 Contract Type
I00009213 6 Hosting partner for in scope apps
I00009213 7 Hosting partner for in scope apps - Other:
I00009213 8 Main competitor
I00009213 9 Is engagement global or local
I00009213 10 Application technologies used - Other:
I00009214 1 Nature of the Engagement
I00009214 2 Nature of Engagement - Other:
I00009214 3 Execution Methodology
I00009214 4 Execution Methodology - Other:
I00009214 5 Contract Type
I00009214 6 Hosting partner for in scope apps
I00009214 7 Hosting partner for in scope apps - Other:
I00009214 8 Main competitor
I00009214 9 Is engagement global or local
I00009214 10 Application technologies used - Other:
I00009214 1 Nature of the Engagement
I00009214 2 Nature of Engagement - Other:
I00009214 3 Execution Methodology
I00009214 4 Execution Methodology - Other:
I00009214 5 Contract Type
I00009214 6 Hosting partner for in scope apps
I00009214 7 Hosting partner for in scope apps - Other:
I00009214 8 Main competitor
I00009214 9 Is engagement global or local
I00009214 10 Application technologies used - Other:
I00009220 1 Scope of Services
I00009220 2 Products Used
I00009220 3 Products Used - Other:
I00009220 4 Supported Channels
I00009220 5 Supported Channels - Other:
I00009220 6 Delivery Locations
I00009220 7 Third-Party Partners used :
I00009220 8
I00009220 9
I00009220 10
I00009230 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009230 2 Tool(s) Availability
I00009230 3 Breakdown of testing types
I00009230 4 Phases of testing included in contract
I00009230 5 Total number of customer use cases/test cases (enter 5 digits)
I00009230 6 % of use cases/test cases automated
I00009230 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009230 8 Industry compliance, standards, security delivery models needs of the customer
I00009230 9 Is testing bundled with Apps services?
I00009230 10
I00009239 1 Geographic location
I00009239 2 Number of physical images
I00009239 3 Number of virtual images
I00009239 4 OS type
I00009239 5 Websphere version (if in environment)
I00009239 6 Apache version (if in environment)
I00009239 7 Oracle DB version (if in environment)
I00009239 8 SQL version (if in environment)
I00009239 9 SAP version (if in environment)
I00009239 10 MS Dynamics version (if in environment)
I00009249 1 Geographic location
I00009249 2 Number of physical images
I00009249 3 Number of virtual images
I00009249 4 OS type
I00009249 5 Websphere version (if in environment)
I00009249 6 Apache version (if in environment)
I00009249 7 Oracle DB version (if in environment)
I00009249 8 SQL version (if in environment)
I00009249 9 SAP version (if in environment)
I00009249 10 MS Dynamics version (if in environment)
I00009290 1 Deal scope for Site Support
I00009290 2 Device type(s) to be supported
I00009290 3 Site Support levels requested
I00009290 4 Site Support levels requested - Other:
I00009290 5 Single site location or multiple
I00009290 6 Locations requiring Site Support
I00009290 7 Service management tool set deployed
I00009290 8 Client primary business driver for outsourcing
I00009290 9 Delivery mode
I00009290 10
I00009290 1 Geographic location
I00009290 2 Number of physical images
I00009290 3 Number of virtual images
I00009290 4 OS type
I00009290 5 Websphere version (if in environment)
I00009290 6 Apache version (if in environment)
I00009290 7 Oracle DB version (if in environment)
I00009290 8 SQL version (if in environment)
I00009290 9 SAP version (if in environment)
I00009290 10 MS Dynamics version (if in environment)
I00009322 1 Device type(s) to be supported
I00009322 2 Service Desk Support levels requested
I00009322 3 Service Desk Support level - Other:
I00009322 4 Onshore service desk required
I00009322 5 Service management tool set deployed
I00009322 6 Service management tool set - Other:
I00009322 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00009322 8 Client primary business driver for outsourcing
I00009322 9 Client primary business driver for outsourcing - Other:
I00009322 10 Self Service requirement
I00009322 1 Deal scope for Site Support
I00009322 2 Device type(s) to be supported
I00009322 3 Site Support levels requested
I00009322 4 Site Support levels requested - Other:
I00009322 5 Single site location or multiple
I00009322 6 Locations requiring Site Support
I00009322 7 Service management tool set deployed
I00009322 8 Client primary business driver for outsourcing
I00009322 9 Delivery mode
I00009322 10
I00009322 1 Nature of the Engagement
I00009322 2 Nature of Engagement - Other:
I00009322 3 Execution Methodology
I00009322 4 Execution Methodology - Other:
I00009322 5 Contract Type
I00009322 6 Hosting partner for in scope apps
I00009322 7 Hosting partner for in scope apps - Other:
I00009322 8 Main competitor
I00009322 9 Is engagement global or local
I00009322 10 Application technologies used - Other:
I00009327 1 Nature of the Engagement
I00009327 2 Nature of Engagement - Other:
I00009327 3 Execution Methodology
I00009327 4 Execution Methodology - Other:
I00009327 5 Contract Type
I00009327 6 Hosting partner for in scope apps
I00009327 7 Hosting partner for in scope apps - Other:
I00009327 8 Main competitor
I00009327 9 Is engagement global or local
I00009327 10 Application technologies used - Other:
I00009364 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009364 2 Tool(s) Availability
I00009364 3 Breakdown of testing types
I00009364 4 Phases of testing included in contract
I00009364 5 Total number of customer use cases/test cases (enter 5 digits)
I00009364 6 % of use cases/test cases automated
I00009364 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009364 8 Industry compliance, standards, security delivery models needs of the customer
I00009364 9 Is testing bundled with Apps services?
I00009364 10
I00009370 1 Nature of the Engagement
I00009370 2 Nature of Engagement - Other:
I00009370 3 Execution Methodology
I00009370 4 Execution Methodology - Other:
I00009370 5 Contract Type
I00009370 6 Hosting partner for in scope apps
I00009370 7 Hosting partner for in scope apps - Other:
I00009370 8 Main competitor
I00009370 9 Is engagement global or local
I00009370 10 Application technologies used - Other:
I00009470 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009470 2 Tool(s) Availability
I00009470 3 Breakdown of testing types
I00009470 4 Phases of testing included in contract
I00009470 5 Total number of customer use cases/test cases (enter 5 digits)
I00009470 6 % of use cases/test cases automated
I00009470 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009470 8 Industry compliance, standards, security delivery models needs of the customer
I00009470 9 Is testing bundled with Apps services?
I00009470 10
I00009491 1 Deal scope for Site Support
I00009491 2 Device type(s) to be supported
I00009491 3 Site Support levels requested
I00009491 4 Site Support levels requested - Other:
I00009491 5 Single site location or multiple
I00009491 6 Locations requiring Site Support
I00009491 7 Service management tool set deployed
I00009491 8 Client primary business driver for outsourcing
I00009491 9 Delivery mode
I00009491 10
I00009495 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00009495 2 Tool(s) Availability
I00009495 3 Breakdown of testing types
I00009495 4 Phases of testing included in contract
I00009495 5 Total number of customer use cases/test cases (enter 5 digits)
I00009495 6 % of use cases/test cases automated
I00009495 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00009495 8 Industry compliance, standards, security delivery models needs of the customer
I00009495 9 Is testing bundled with Apps services?
I00009495 10
I00009500 1 Deal scope for Site Support
I00009500 2 Device type(s) to be supported
I00009500 3 Site Support levels requested
I00009500 4 Site Support levels requested - Other:
I00009500 5 Single site location or multiple
I00009500 6 Locations requiring Site Support
I00009500 7 Service management tool set deployed
I00009500 8 Client primary business driver for outsourcing
I00009500 9 Delivery mode
I00009500 10
I00009506 1 Geographic location
I00009506 2 Number of physical images
I00009506 3 Number of virtual images
I00009506 4 OS type
I00009506 5 Websphere version (if in environment)
I00009506 6 Apache version (if in environment)
I00009506 7 Oracle DB version (if in environment)
I00009506 8 SQL version (if in environment)
I00009506 9 SAP version (if in environment)
I00009506 10 MS Dynamics version (if in environment)
I00009520 1 Deal scope for Site Support
I00009520 2 Device type(s) to be supported
I00009520 3 Site Support levels requested
I00009520 4 Site Support levels requested - Other:
I00009520 5 Single site location or multiple
I00009520 6 Locations requiring Site Support
I00009520 7 Service management tool set deployed
I00009520 8 Client primary business driver for outsourcing
I00009520 9 Delivery mode
I00009520 10
I00009522 1 Deal scope for Site Support
I00009522 2 Device type(s) to be supported
I00009522 3 Site Support levels requested
I00009522 4 Site Support levels requested - Other:
I00009522 5 Single site location or multiple
I00009522 6 Locations requiring Site Support
I00009522 7 Service management tool set deployed
I00009522 8 Client primary business driver for outsourcing
I00009522 9 Delivery mode
I00009522 10
I00009524 1 Nature of the Engagement
I00009524 2 Nature of Engagement - Other:
I00009524 3 Execution Methodology
I00009524 4 Execution Methodology - Other:
I00009524 5 Contract Type
I00009524 6 Hosting partner for in scope apps
I00009524 7 Hosting partner for in scope apps - Other:
I00009524 8 Main competitor
I00009524 9 Is engagement global or local
I00009524 10 Application technologies used - Other:
I00009533 1 Application types in scope
I00009533 2 Total number of applications in scope
I00009533 3 Percent of Total App Portfolio in scope
I00009533 4 Is customer global
I00009533 5 T&T Duration – Transition program (Unit: Weeks)
I00009533 6 T&T Duration – Transformation program (Unit: Months)
I00009533 7 AMS operating model included
I00009533 8 Service levels type included
I00009533 9 Application technologies in scope
I00009533 10 AMS standard tools and solution components
I00009534 1 Application types in scope
I00009534 2 Total number of applications in scope
I00009534 3 Percent of Total App Portfolio in scope
I00009534 4 Is customer global
I00009534 5 T&T Duration – Transition program (Unit: Weeks)
I00009534 6 T&T Duration – Transformation program (Unit: Months)
I00009534 7 AMS operating model included
I00009534 8 Service levels type included
I00009534 9 Application technologies in scope
I00009534 10 AMS standard tools and solution components
I00009534 1 Geographic location
I00009534 2 Number of physical images
I00009534 3 Number of virtual images
I00009534 4 OS type
I00009534 5 Websphere version (if in environment)
I00009534 6 Apache version (if in environment)
I00009534 7 Oracle DB version (if in environment)
I00009534 8 SQL version (if in environment)
I00009534 9 SAP version (if in environment)
I00009534 10 MS Dynamics version (if in environment)
I00009534 1 Application types in scope
I00009534 2 Total number of applications in scope
I00009534 3 Percent of Total App Portfolio in scope
I00009534 4 Is customer global
I00009534 5 T&T Duration – Transition program (Unit: Weeks)
I00009534 6 T&T Duration – Transformation program (Unit: Months)
I00009534 7 AMS operating model included
I00009534 8 Service levels type included
I00009534 9 Application technologies in scope
I00009534 10 AMS standard tools and solution components
I00009534 1 Geographic location
I00009534 2 Number of physical images
I00009534 3 Number of virtual images
I00009534 4 OS type
I00009534 5 Websphere version (if in environment)
I00009534 6 Apache version (if in environment)
I00009534 7 Oracle DB version (if in environment)
I00009534 8 SQL version (if in environment)
I00009534 9 SAP version (if in environment)
I00009534 10 MS Dynamics version (if in environment)
I00009539 1 From where will this offering be delivered?
I00009539 2 What is the deployment model?
I00009539 3 How many months will the resources utilized (enter zero if not used)?
I00009539 4 What number of log sources are included?
I00009539 5 What were the primary business drivers?
I00009539 6 Primary business driver - Other:
I00009539 7 What are the type of reports required?
I00009539 8 What is the data retention period required?
I00009539 9 Which service tier was purchased?
I00009539 10
I00009540 1 Nature of the Engagement
I00009540 2 Nature of Engagement - Other:
I00009540 3 Execution Methodology
I00009540 4 Execution Methodology - Other:
I00009540 5 Contract Type
I00009540 6 Hosting partner for in scope apps
I00009540 7 Hosting partner for in scope apps - Other:
I00009540 8 Main competitor
I00009540 9 Is engagement global or local
I00009540 10 Application technologies used - Other:
I00009541 1 Application types in scope
I00009541 2 Total number of applications in scope
I00009541 3 Percent of Total App Portfolio in scope
I00009541 4 Is customer global
I00009541 5 T&T Duration – Transition program (Unit: Weeks)
I00009541 6 T&T Duration – Transformation program (Unit: Months)
I00009541 7 AMS operating model included
I00009541 8 Service levels type included
I00009541 9 Application technologies in scope
I00009541 10 AMS standard tools and solution components
I00009545 1 Nature of the Engagement
I00009545 2 Nature of Engagement - Other:
I00009545 3 Execution Methodology
I00009545 4 Execution Methodology - Other:
I00009545 5 Contract Type
I00009545 6 Hosting partner for in scope apps
I00009545 7 Hosting partner for in scope apps - Other:
I00009545 8 Main competitor
I00009545 9 Is engagement global or local
I00009545 10 Application technologies used - Other:
I00009594 1 Nature of the Engagement
I00009594 2 Nature of Engagement - Other:
I00009594 3 Execution Methodology
I00009594 4 Execution Methodology - Other:
I00009594 5 Contract Type
I00009594 6 Hosting partner for in scope apps
I00009594 7 Hosting partner for in scope apps - Other:
I00009594 8 Main competitor
I00009594 9 Is engagement global or local
I00009594 10 Application technologies used - Other:
I00009595 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00009595 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00009595 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00009595 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00009595 5 Did an ES Client or Practice Principal help sell this engagement
I00009595 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00009595 7 Client executive sponsor title -
I00009595 8 Will we produce a formal written client deliverable?
I00009595 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00009595 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00009596 1 Nature of the Engagement
I00009596 2 Nature of Engagement - Other:
I00009596 3 Execution Methodology
I00009596 4 Execution Methodology - Other:
I00009596 5 Contract Type
I00009596 6 Hosting partner for in scope apps
I00009596 7 Hosting partner for in scope apps - Other:
I00009596 8 Main competitor
I00009596 9 Is engagement global or local
I00009596 10 Application technologies used - Other:
I00009596 1 Geographic location
I00009596 2 Number of physical images
I00009596 3 Number of virtual images
I00009596 4 OS type
I00009596 5 Websphere version (if in environment)
I00009596 6 Apache version (if in environment)
I00009596 7 Oracle DB version (if in environment)
I00009596 8 SQL version (if in environment)
I00009596 9 SAP version (if in environment)
I00009596 10 MS Dynamics version (if in environment)
I00009612 1 Device type(s) to be supported
I00009612 2 Service Desk Support levels requested
I00009612 3 Service Desk Support level - Other:
I00009612 4 Onshore service desk required
I00009612 5 Service management tool set deployed
I00009612 6 Service management tool set - Other:
I00009612 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00009612 8 Client primary business driver for outsourcing
I00009612 9 Client primary business driver for outsourcing - Other:
I00009612 10 Self Service requirement
I00009628 1 Application types in scope
I00009628 2 Total number of applications in scope
I00009628 3 Percent of Total App Portfolio in scope
I00009628 4 Is customer global
I00009628 5 T&T Duration – Transition program (Unit: Weeks)
I00009628 6 T&T Duration – Transformation program (Unit: Months)
I00009628 7 AMS operating model included
I00009628 8 Service levels type included
I00009628 9 Application technologies in scope
I00009628 10 AMS standard tools and solution components
I00009628 1 Application types in scope
I00009628 2 Total number of applications in scope
I00009628 3 Percent of Total App Portfolio in scope
I00009628 4 Is customer global
I00009628 5 T&T Duration – Transition program (Unit: Weeks)
I00009628 6 T&T Duration – Transformation program (Unit: Months)
I00009628 7 AMS operating model included
I00009628 8 Service levels type included
I00009628 9 Application technologies in scope
I00009628 10 AMS standard tools and solution components
I00009652 1 Geographic location
I00009652 2 Number of physical images
I00009652 3 Number of virtual images
I00009652 4 OS type
I00009652 5 Websphere version (if in environment)
I00009652 6 Apache version (if in environment)
I00009652 7 Oracle DB version (if in environment)
I00009652 8 SQL version (if in environment)
I00009652 9 SAP version (if in environment)
I00009652 10 MS Dynamics version (if in environment)
I00009665 1 Nature of the Engagement
I00009665 2 Nature of Engagement - Other:
I00009665 3 Execution Methodology
I00009665 4 Execution Methodology - Other:
I00009665 5 Contract Type
I00009665 6 Hosting partner for in scope apps
I00009665 7 Hosting partner for in scope apps - Other:
I00009665 8 Main competitor
I00009665 9 Is engagement global or local
I00009665 10 Application technologies used - Other:
I00009704 1 SLMS Services contracted
I00009704 2 Number of countries that require support and/or invoicing :
I00009704 3 List of software publishers in scope
I00009704 4 Software publishers in scope - Other:
I00009704 5 # of seats in Microsoft Enterprise Agreement
I00009704 6 Key driver for client decision
I00009704 7 Total $ annual software spend ($M)
I00009704 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00009704 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00009704 10 Asset inventory tooling used by customer
I00009704 1 Device type(s) to be supported
I00009704 2 Service Desk Support levels requested
I00009704 3 Service Desk Support level - Other:
I00009704 4 Onshore service desk required
I00009704 5 Service management tool set deployed
I00009704 6 Service management tool set - Other:
I00009704 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00009704 8 Client primary business driver for outsourcing
I00009704 9 Client primary business driver for outsourcing - Other:
I00009704 10 Self Service requirement
I00009718 1 Geographic location
I00009718 2 Number of physical images
I00009718 3 Number of virtual images
I00009718 4 OS type
I00009718 5 Websphere version (if in environment)
I00009718 6 Apache version (if in environment)
I00009718 7 Oracle DB version (if in environment)
I00009718 8 SQL version (if in environment)
I00009718 9 SAP version (if in environment)
I00009718 10 MS Dynamics version (if in environment)
I00009748 1 Geographic location
I00009748 2 Number of physical images
I00009748 3 Number of virtual images
I00009748 4 OS type
I00009748 5 Websphere version (if in environment)
I00009748 6 Apache version (if in environment)
I00009748 7 Oracle DB version (if in environment)
I00009748 8 SQL version (if in environment)
I00009748 9 SAP version (if in environment)
I00009748 10 MS Dynamics version (if in environment)
I00009808 1 Nature of the Engagement
I00009808 2 Nature of Engagement - Other:
I00009808 3 Execution Methodology
I00009808 4 Execution Methodology - Other:
I00009808 5 Contract Type
I00009808 6 Hosting partner for in scope apps
I00009808 7 Hosting partner for in scope apps - Other:
I00009808 8 Main competitor
I00009808 9 Is engagement global or local
I00009808 10 Application technologies used - Other:
I00009831 1 Nature of the Engagement
I00009831 2 Nature of Engagement - Other:
I00009831 3 Execution Methodology
I00009831 4 Execution Methodology - Other:
I00009831 5 Contract Type
I00009831 6 Hosting partner for in scope apps
I00009831 7 Hosting partner for in scope apps - Other:
I00009831 8 Main competitor
I00009831 9 Is engagement global or local
I00009831 10 Application technologies used - Other:
I00009846 1 Recovery Time Objective (Unit hours)
I00009846 2 Recovery Point Objective (Unit hours)
I00009846 3 Number of virtual/physical image: Windows 2033
I00009846 4 Number of virtual/physical images: Linux
I00009846 5 Number of virtual/physical images: Redhat
I00009846 6 Number of virtual/physical images: AIX
I00009846 7 Number of virtual/physical images: Solaris
I00009846 8 Number of virtual/physical images: -UX
I00009846 9 Amount of Protected Storage (Unit TB)
I00009846 10 What industry compliance, security levels, regulatory were needed?
I00009861 1 Nature of the Engagement
I00009861 2 Nature of Engagement - Other:
I00009861 3 Execution Methodology
I00009861 4 Execution Methodology - Other:
I00009861 5 Contract Type
I00009861 6 Hosting partner for in scope apps
I00009861 7 Hosting partner for in scope apps - Other:
I00009861 8 Main competitor
I00009861 9 Is engagement global or local
I00009861 10 Application technologies used - Other:
I00010030 1 Nature of the Engagement
I00010030 2 Nature of Engagement - Other:
I00010030 3 Execution Methodology
I00010030 4 Execution Methodology - Other:
I00010030 5 Contract Type
I00010030 6 Hosting partner for in scope apps
I00010030 7 Hosting partner for in scope apps - Other:
I00010030 8 Main competitor
I00010030 9 Is engagement global or local
I00010030 10 Application technologies used - Other:
I00010046 1 Nature of the Engagement
I00010046 2 Nature of Engagement - Other:
I00010046 3 Execution Methodology
I00010046 4 Execution Methodology - Other:
I00010046 5 Contract Type
I00010046 6 Hosting partner for in scope apps
I00010046 7 Hosting partner for in scope apps - Other:
I00010046 8 Main competitor
I00010046 9 Is engagement global or local
I00010046 10 Application technologies used - Other:
I00010071 1 Geographic location
I00010071 2 Number of 3rd party suppliers
I00010071 3 Configuration Item (CI) Types
I00010071 4 Configuration Item (CI) Types - Other:
I00010071 5 Configuration Item (CI) Quantities
I00010071 6 Current # of defined Vital Business Functions (VBFs)
I00010071 7 Current # of defined SLA’s
I00010071 8 Current ESM customer
I00010071 9 What industry compliance, security levels, our client mandated restrictions are needed
I00010071 10
I00010071 1 Geographic location
I00010071 2 Number of physical images
I00010071 3 Number of virtual images
I00010071 4 OS type
I00010071 5 Websphere version (if in environment)
I00010071 6 Apache version (if in environment)
I00010071 7 Oracle DB version (if in environment)
I00010071 8 SQL version (if in environment)
I00010071 9 SAP version (if in environment)
I00010071 10 MS Dynamics version (if in environment)
I00010071 1 Geographic location
I00010071 2 Number of 3rd party suppliers
I00010071 3 Configuration Item (CI) Types
I00010071 4 Configuration Item (CI) Types - Other:
I00010071 5 Configuration Item (CI) Quantities
I00010071 6 Current # of defined Vital Business Functions (VBFs)
I00010071 7 Current # of defined SLA’s
I00010071 8 Current ESM customer
I00010071 9 What industry compliance, security levels, our client mandated restrictions are needed
I00010071 10
I00010071 1 Geographic location
I00010071 2 Number of 3rd party suppliers
I00010071 3 Configuration Item (CI) Types
I00010071 4 Configuration Item (CI) Types - Other:
I00010071 5 Configuration Item (CI) Quantities
I00010071 6 Current # of defined Vital Business Functions (VBFs)
I00010071 7 Current # of defined SLA’s
I00010071 8 Current ESM customer
I00010071 9 What industry compliance, security levels, our client mandated restrictions are needed
I00010071 10
I00010071 1 Geographic location
I00010071 2 Number of physical images
I00010071 3 Number of virtual images
I00010071 4 OS type
I00010071 5 Websphere version (if in environment)
I00010071 6 Apache version (if in environment)
I00010071 7 Oracle DB version (if in environment)
I00010071 8 SQL version (if in environment)
I00010071 9 SAP version (if in environment)
I00010071 10 MS Dynamics version (if in environment)
I00010071 1 Geographic location
I00010071 2 Number of physical images
I00010071 3 Number of virtual images
I00010071 4 OS type
I00010071 5 Websphere version (if in environment)
I00010071 6 Apache version (if in environment)
I00010071 7 Oracle DB version (if in environment)
I00010071 8 SQL version (if in environment)
I00010071 9 SAP version (if in environment)
I00010071 10 MS Dynamics version (if in environment)
I00010072 1 Geographic location
I00010072 2 Number of physical images
I00010072 3 Number of virtual images
I00010072 4 OS type
I00010072 5 Websphere version (if in environment)
I00010072 6 Apache version (if in environment)
I00010072 7 Oracle DB version (if in environment)
I00010072 8 SQL version (if in environment)
I00010072 9 SAP version (if in environment)
I00010072 10 MS Dynamics version (if in environment)
I00010094 1 Specific Mobile Applications Service delivered
I00010094 2 Primary targeted end-user type
I00010094 3 Targeted number of end-users :
I00010094 4 Primary Business Driver
I00010094 5 Primary business driver - Other:
I00010094 6 Cloud pull through business $M
I00010094 7 If existing industry solution used, please describe (optional) -
I00010094 8 Single mobile OS or multiple mobile
I00010094 9 Backend Type
I00010094 10 Backend Type - Other:
I00010111 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00010111 2 Tool(s) Availability
I00010111 3 Breakdown of testing types
I00010111 4 Phases of testing included in contract
I00010111 5 Total number of customer use cases/test cases (enter 5 digits)
I00010111 6 % of use cases/test cases automated
I00010111 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00010111 8 Industry compliance, standards, security delivery models needs of the customer
I00010111 9 Is testing bundled with Apps services?
I00010111 10
I00010116 1 Deal scope for Site Support
I00010116 2 Device type(s) to be supported
I00010116 3 Site Support levels requested
I00010116 4 Site Support levels requested - Other:
I00010116 5 Single site location or multiple
I00010116 6 Locations requiring Site Support
I00010116 7 Service management tool set deployed
I00010116 8 Client primary business driver for outsourcing
I00010116 9 Delivery mode
I00010116 10
I00010118 1 Percentage of users on Presentation Virtualization - Application
I00010118 2 Percentage of users on Presentation Virtualization - Desktop
I00010118 3 Percentage of users on Non Persistent Virtualized Desktop
I00010118 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00010118 5 Percentage of users on Persistent Virtualized Desktop
I00010118 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00010118 7 Percentage of users located in branch office locations, must total 100%
I00010118 8 # Desktops
I00010118 9 # Laptops
I00010118 10 # Thin Client- Managed
I00010118 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00010118 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00010118 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00010118 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00010118 5 Did an ES Client or Practice Principal help sell this engagement
I00010118 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00010118 7 Client executive sponsor title -
I00010118 8 Will we produce a formal written client deliverable?
I00010118 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010118 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010125 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00010125 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00010125 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00010125 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00010125 5 Did an ES Client or Practice Principal help sell this engagement
I00010125 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00010125 7 Client executive sponsor title -
I00010125 8 Will we produce a formal written client deliverable?
I00010125 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010125 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010136 1 Geographic location
I00010136 2 Number of physical images
I00010136 3 Number of virtual images
I00010136 4 OS type
I00010136 5 Websphere version (if in environment)
I00010136 6 Apache version (if in environment)
I00010136 7 Oracle DB version (if in environment)
I00010136 8 SQL version (if in environment)
I00010136 9 SAP version (if in environment)
I00010136 10 MS Dynamics version (if in environment)
I00010147 1 Application types in scope
I00010147 2 Total number of applications in scope
I00010147 3 Percent of Total App Portfolio in scope
I00010147 4 Is customer global
I00010147 5 T&T Duration – Transition program (Unit: Weeks)
I00010147 6 T&T Duration – Transformation program (Unit: Months)
I00010147 7 AMS operating model included
I00010147 8 Service levels type included
I00010147 9 Application technologies in scope
I00010147 10 AMS standard tools and solution components
I00010147 1 Geographic location
I00010147 2 Number of physical images
I00010147 3 Number of virtual images
I00010147 4 OS type
I00010147 5 Websphere version (if in environment)
I00010147 6 Apache version (if in environment)
I00010147 7 Oracle DB version (if in environment)
I00010147 8 SQL version (if in environment)
I00010147 9 SAP version (if in environment)
I00010147 10 MS Dynamics version (if in environment)
I00010147 1 Device type(s) to be supported
I00010147 2 Service Desk Support levels requested
I00010147 3 Service Desk Support level - Other:
I00010147 4 Onshore service desk required
I00010147 5 Service management tool set deployed
I00010147 6 Service management tool set - Other:
I00010147 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00010147 8 Client primary business driver for outsourcing
I00010147 9 Client primary business driver for outsourcing - Other:
I00010147 10 Self Service requirement
I00010154 1 Deal scope for Site Support
I00010154 2 Device type(s) to be supported
I00010154 3 Site Support levels requested
I00010154 4 Site Support levels requested - Other:
I00010154 5 Single site location or multiple
I00010154 6 Locations requiring Site Support
I00010154 7 Service management tool set deployed
I00010154 8 Client primary business driver for outsourcing
I00010154 9 Delivery mode
I00010154 10
I00010162 1 Nature of the Engagement
I00010162 2 Nature of Engagement - Other:
I00010162 3 Execution Methodology
I00010162 4 Execution Methodology - Other:
I00010162 5 Contract Type
I00010162 6 Hosting partner for in scope apps
I00010162 7 Hosting partner for in scope apps - Other:
I00010162 8 Main competitor
I00010162 9 Is engagement global or local
I00010162 10 Application technologies used - Other:
I00010167 1 Nature of the Engagement
I00010167 2 Nature of Engagement - Other:
I00010167 3 Execution Methodology
I00010167 4 Execution Methodology - Other:
I00010167 5 Contract Type
I00010167 6 Hosting partner for in scope apps
I00010167 7 Hosting partner for in scope apps - Other:
I00010167 8 Main competitor
I00010167 9 Is engagement global or local
I00010167 10 Application technologies used - Other:
I00010167 1 Nature of the Engagement
I00010167 2 Nature of Engagement - Other:
I00010167 3 Execution Methodology
I00010167 4 Execution Methodology - Other:
I00010167 5 Contract Type
I00010167 6 Hosting partner for in scope apps
I00010167 7 Hosting partner for in scope apps - Other:
I00010167 8 Main competitor
I00010167 9 Is engagement global or local
I00010167 10 Application technologies used - Other:
I00010167 1 Nature of the Engagement
I00010167 2 Nature of Engagement - Other:
I00010167 3 Execution Methodology
I00010167 4 Execution Methodology - Other:
I00010167 5 Contract Type
I00010167 6 Hosting partner for in scope apps
I00010167 7 Hosting partner for in scope apps - Other:
I00010167 8 Main competitor
I00010167 9 Is engagement global or local
I00010167 10 Application technologies used - Other:
I00010202 1 Client geographies serviced
I00010202 2 Service delivery locations
I00010202 3 Enabling solutions implemented (what did we sell?)
I00010202 4 Number of members enrolled
I00010202 5 Number of providers enrolled
I00010202 6 Number of claims processed (annual)
I00010202 7 Number of encounters (annual)
I00010202 8 Dollar value of claims processed (annual)
I00010202 9 Average number of calls per month
I00010202 10 DDI effort in hours
I00010203 1 Client geographies serviced
I00010203 2 Service delivery locations
I00010203 3 Enabling solutions implemented (what did we sell?)
I00010203 4 Number of members enrolled
I00010203 5 Number of providers enrolled
I00010203 6 Number of claims processed (annual)
I00010203 7 Number of encounters (annual)
I00010203 8 Dollar value of claims processed (annual)
I00010203 9 Average number of calls per month
I00010203 10 DDI effort in hours
I00010204 1 Client geographies serviced
I00010204 2 Service delivery locations
I00010204 3 Enabling solutions implemented (what did we sell?)
I00010204 4 Number of members enrolled
I00010204 5 Number of providers enrolled
I00010204 6 Number of claims processed (annual)
I00010204 7 Number of encounters (annual)
I00010204 8 Dollar value of claims processed (annual)
I00010204 9 Average number of calls per month
I00010204 10 DDI effort in hours
I00010211 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00010211 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00010211 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00010211 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00010211 5 Did an ES Client or Practice Principal help sell this engagement
I00010211 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00010211 7 Client executive sponsor title -
I00010211 8 Will we produce a formal written client deliverable?
I00010211 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010211 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010213 1 Nature of the Engagement
I00010213 2 Nature of Engagement - Other:
I00010213 3 Execution Methodology
I00010213 4 Execution Methodology - Other:
I00010213 5 Contract Type
I00010213 6 Hosting partner for in scope apps
I00010213 7 Hosting partner for in scope apps - Other:
I00010213 8 Main competitor
I00010213 9 Is engagement global or local
I00010213 10 Application technologies used - Other:
I00010213 1 Nature of the Engagement
I00010213 2 Nature of Engagement - Other:
I00010213 3 Execution Methodology
I00010213 4 Execution Methodology - Other:
I00010213 5 Contract Type
I00010213 6 Hosting partner for in scope apps
I00010213 7 Hosting partner for in scope apps - Other:
I00010213 8 Main competitor
I00010213 9 Is engagement global or local
I00010213 10 Application technologies used - Other:
I00010224 1 Nature of the Engagement
I00010224 2 Nature of Engagement - Other:
I00010224 3 Execution Methodology
I00010224 4 Execution Methodology - Other:
I00010224 5 Contract Type
I00010224 6 Hosting partner for in scope apps
I00010224 7 Hosting partner for in scope apps - Other:
I00010224 8 Main competitor
I00010224 9 Is engagement global or local
I00010224 10 Application technologies used - Other:
I00010239 1 Client geographies serviced
I00010239 2 Service delivery locations
I00010239 3 Enabling solutions implemented (what did we sell?)
I00010239 4 Number of members enrolled
I00010239 5 Number of providers enrolled
I00010239 6 Number of claims processed (annual)
I00010239 7 Number of encounters (annual)
I00010239 8 Dollar value of claims processed (annual)
I00010239 9 Average number of calls per month
I00010239 10 DDI effort in hours
I00010246 1 Nature of the Engagement
I00010246 2 Nature of Engagement - Other:
I00010246 3 Execution Methodology
I00010246 4 Execution Methodology - Other:
I00010246 5 Contract Type
I00010246 6 Hosting partner for in scope apps
I00010246 7 Hosting partner for in scope apps - Other:
I00010246 8 Main competitor
I00010246 9 Is engagement global or local
I00010246 10 Application technologies used - Other:
I00010253 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00010253 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00010253 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00010253 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00010253 5 Did an ES Client or Practice Principal help sell this engagement
I00010253 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00010253 7 Client executive sponsor title -
I00010253 8 Will we produce a formal written client deliverable?
I00010253 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010253 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010253 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00010253 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00010253 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00010253 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00010253 5 Did an ES Client or Practice Principal help sell this engagement
I00010253 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00010253 7 Client executive sponsor title -
I00010253 8 Will we produce a formal written client deliverable?
I00010253 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010253 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010289 1 Deal scope for Site Support
I00010289 2 Device type(s) to be supported
I00010289 3 Site Support levels requested
I00010289 4 Site Support levels requested - Other:
I00010289 5 Single site location or multiple
I00010289 6 Locations requiring Site Support
I00010289 7 Service management tool set deployed
I00010289 8 Client primary business driver for outsourcing
I00010289 9 Delivery mode
I00010289 10
I00010289 1 Geographic location
I00010289 2 Number of physical images
I00010289 3 Number of virtual images
I00010289 4 OS type
I00010289 5 Websphere version (if in environment)
I00010289 6 Apache version (if in environment)
I00010289 7 Oracle DB version (if in environment)
I00010289 8 SQL version (if in environment)
I00010289 9 SAP version (if in environment)
I00010289 10 MS Dynamics version (if in environment)
I00010289 1 What Advisory and/or Pilot Services were sold
I00010289 2 For selected services what was the duration (Unit - Weeks)?
I00010289 3 What CCM applications were sold apart from Exstream?
I00010289 4 What additional applications were sold?
I00010289 5 Additional applications sold - Other:
I00010289 6 What delivery channels did the client require?
I00010289 7 Geographic delivery location?
I00010289 8 Delivery model including geographic locations?
I00010289 9 Number of images/pages impressions per month?
I00010289 10 Number of client users accessing/using system?
I00010293 1 Client geographies serviced
I00010293 2 Service delivery locations
I00010293 3 Enabling solutions implemented (what did we sell?)
I00010293 4 Number of members enrolled
I00010293 5 Number of providers enrolled
I00010293 6 Number of claims processed (annual)
I00010293 7 Number of encounters (annual)
I00010293 8 Dollar value of claims processed (annual)
I00010293 9 Average number of calls per month
I00010293 10 DDI effort in hours
I00010295 1 Nature of the Engagement
I00010295 2 Nature of Engagement - Other:
I00010295 3 Execution Methodology
I00010295 4 Execution Methodology - Other:
I00010295 5 Contract Type
I00010295 6 Hosting partner for in scope apps
I00010295 7 Hosting partner for in scope apps - Other:
I00010295 8 Main competitor
I00010295 9 Is engagement global or local
I00010295 10 Application technologies used - Other:
I00010299 1 Nature of the Engagement
I00010299 2 Nature of Engagement - Other:
I00010299 3 Execution Methodology
I00010299 4 Execution Methodology - Other:
I00010299 5 Contract Type
I00010299 6 Hosting partner for in scope apps
I00010299 7 Hosting partner for in scope apps - Other:
I00010299 8 Main competitor
I00010299 9 Is engagement global or local
I00010299 10 Application technologies used - Other:
I00010300 1 Nature of the Engagement
I00010300 2 Nature of Engagement - Other:
I00010300 3 Execution Methodology
I00010300 4 Execution Methodology - Other:
I00010300 5 Contract Type
I00010300 6 Hosting partner for in scope apps
I00010300 7 Hosting partner for in scope apps - Other:
I00010300 8 Main competitor
I00010300 9 Is engagement global or local
I00010300 10 Application technologies used - Other:
I00010300 1 Nature of the Engagement
I00010300 2 Nature of Engagement - Other:
I00010300 3 Execution Methodology
I00010300 4 Execution Methodology - Other:
I00010300 5 Contract Type
I00010300 6 Hosting partner for in scope apps
I00010300 7 Hosting partner for in scope apps - Other:
I00010300 8 Main competitor
I00010300 9 Is engagement global or local
I00010300 10 Application technologies used - Other:
I00010327 1 Device type(s) to be supported
I00010327 2 Service Desk Support levels requested
I00010327 3 Service Desk Support level - Other:
I00010327 4 Onshore service desk required
I00010327 5 Service management tool set deployed
I00010327 6 Service management tool set - Other:
I00010327 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00010327 8 Client primary business driver for outsourcing
I00010327 9 Client primary business driver for outsourcing - Other:
I00010327 10 Self Service requirement
I00010327 1 Deal scope for Site Support
I00010327 2 Device type(s) to be supported
I00010327 3 Site Support levels requested
I00010327 4 Site Support levels requested - Other:
I00010327 5 Single site location or multiple
I00010327 6 Locations requiring Site Support
I00010327 7 Service management tool set deployed
I00010327 8 Client primary business driver for outsourcing
I00010327 9 Delivery mode
I00010327 10
I00010340 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00010340 2 Tool(s) Availability
I00010340 3 Breakdown of testing types
I00010340 4 Phases of testing included in contract
I00010340 5 Total number of customer use cases/test cases (enter 5 digits)
I00010340 6 % of use cases/test cases automated
I00010340 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00010340 8 Industry compliance, standards, security delivery models needs of the customer
I00010340 9 Is testing bundled with Apps services?
I00010340 10
I00010341 1 Geographic location
I00010341 2 Number of physical images
I00010341 3 Number of virtual images
I00010341 4 OS type
I00010341 5 Websphere version (if in environment)
I00010341 6 Apache version (if in environment)
I00010341 7 Oracle DB version (if in environment)
I00010341 8 SQL version (if in environment)
I00010341 9 SAP version (if in environment)
I00010341 10 MS Dynamics version (if in environment)
I00010348 1 Nature of the Engagement
I00010348 2 Nature of Engagement - Other:
I00010348 3 Execution Methodology
I00010348 4 Execution Methodology - Other:
I00010348 5 Contract Type
I00010348 6 Hosting partner for in scope apps
I00010348 7 Hosting partner for in scope apps - Other:
I00010348 8 Main competitor
I00010348 9 Is engagement global or local
I00010348 10 Application technologies used - Other:
I00010358 1 Geographic location
I00010358 2 Number of physical images
I00010358 3 Number of virtual images
I00010358 4 OS type
I00010358 5 Websphere version (if in environment)
I00010358 6 Apache version (if in environment)
I00010358 7 Oracle DB version (if in environment)
I00010358 8 SQL version (if in environment)
I00010358 9 SAP version (if in environment)
I00010358 10 MS Dynamics version (if in environment)
I00010358 1 Geographic location
I00010358 2 Number of physical images
I00010358 3 Number of virtual images
I00010358 4 OS type
I00010358 5 Websphere version (if in environment)
I00010358 6 Apache version (if in environment)
I00010358 7 Oracle DB version (if in environment)
I00010358 8 SQL version (if in environment)
I00010358 9 SAP version (if in environment)
I00010358 10 MS Dynamics version (if in environment)
I00010358 1 Geographic location
I00010358 2 Number of physical images
I00010358 3 Number of virtual images
I00010358 4 OS type
I00010358 5 Websphere version (if in environment)
I00010358 6 Apache version (if in environment)
I00010358 7 Oracle DB version (if in environment)
I00010358 8 SQL version (if in environment)
I00010358 9 SAP version (if in environment)
I00010358 10 MS Dynamics version (if in environment)
I00010358 1 Geographic location
I00010358 2 Number of physical images
I00010358 3 Number of virtual images
I00010358 4 OS type
I00010358 5 Websphere version (if in environment)
I00010358 6 Apache version (if in environment)
I00010358 7 Oracle DB version (if in environment)
I00010358 8 SQL version (if in environment)
I00010358 9 SAP version (if in environment)
I00010358 10 MS Dynamics version (if in environment)
I00010371 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00010371 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00010371 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00010371 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00010371 5 Did an ES Client or Practice Principal help sell this engagement
I00010371 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00010371 7 Client executive sponsor title -
I00010371 8 Will we produce a formal written client deliverable?
I00010371 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010371 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010382 1 Application types in scope
I00010382 2 Total number of applications in scope
I00010382 3 Percent of Total App Portfolio in scope
I00010382 4 Is customer global
I00010382 5 T&T Duration – Transition program (Unit: Weeks)
I00010382 6 T&T Duration – Transformation program (Unit: Months)
I00010382 7 AMS operating model included
I00010382 8 Service levels type included
I00010382 9 Application technologies in scope
I00010382 10 AMS standard tools and solution components
I00010405 1 Geographic location
I00010405 2 Number of physical images
I00010405 3 Number of virtual images
I00010405 4 OS type
I00010405 5 Websphere version (if in environment)
I00010405 6 Apache version (if in environment)
I00010405 7 Oracle DB version (if in environment)
I00010405 8 SQL version (if in environment)
I00010405 9 SAP version (if in environment)
I00010405 10 MS Dynamics version (if in environment)
I00010410 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00010410 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00010410 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00010410 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00010410 5 Did an ES Client or Practice Principal help sell this engagement
I00010410 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00010410 7 Client executive sponsor title -
I00010410 8 Will we produce a formal written client deliverable?
I00010410 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010410 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010414 1 Client geographies serviced
I00010414 2 Service delivery locations
I00010414 3 Enabling solutions implemented (what did we sell?)
I00010414 4 Number of members enrolled
I00010414 5 Number of providers enrolled
I00010414 6 Number of claims processed (annual)
I00010414 7 Number of encounters (annual)
I00010414 8 Dollar value of claims processed (annual)
I00010414 9 Average number of calls per month
I00010414 10 DDI effort in hours
I00010424 1 Geographic location
I00010424 2 Number of 3rd party suppliers
I00010424 3 Configuration Item (CI) Types
I00010424 4 Configuration Item (CI) Types - Other:
I00010424 5 Configuration Item (CI) Quantities
I00010424 6 Current # of defined Vital Business Functions (VBFs)
I00010424 7 Current # of defined SLA’s
I00010424 8 Current ESM customer
I00010424 9 What industry compliance, security levels, our client mandated restrictions are needed
I00010424 10
I00010436 1 Application types in scope
I00010436 2 Total number of applications in scope
I00010436 3 Percent of Total App Portfolio in scope
I00010436 4 Is customer global
I00010436 5 T&T Duration – Transition program (Unit: Weeks)
I00010436 6 T&T Duration – Transformation program (Unit: Months)
I00010436 7 AMS operating model included
I00010436 8 Service levels type included
I00010436 9 Application technologies in scope
I00010436 10 AMS standard tools and solution components
I00010442 1 Deal scope for Site Support
I00010442 2 Device type(s) to be supported
I00010442 3 Site Support levels requested
I00010442 4 Site Support levels requested - Other:
I00010442 5 Single site location or multiple
I00010442 6 Locations requiring Site Support
I00010442 7 Service management tool set deployed
I00010442 8 Client primary business driver for outsourcing
I00010442 9 Delivery mode
I00010442 10
I00010485 1 Deal scope for Site Support
I00010485 2 Device type(s) to be supported
I00010485 3 Site Support levels requested
I00010485 4 Site Support levels requested - Other:
I00010485 5 Single site location or multiple
I00010485 6 Locations requiring Site Support
I00010485 7 Service management tool set deployed
I00010485 8 Client primary business driver for outsourcing
I00010485 9 Delivery mode
I00010485 10
I00010551 1 Deal scope for Site Support
I00010551 2 Device type(s) to be supported
I00010551 3 Site Support levels requested
I00010551 4 Site Support levels requested - Other:
I00010551 5 Single site location or multiple
I00010551 6 Locations requiring Site Support
I00010551 7 Service management tool set deployed
I00010551 8 Client primary business driver for outsourcing
I00010551 9 Delivery mode
I00010551 10
I00010697 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00010697 2 Tool(s) Availability
I00010697 3 Breakdown of testing types
I00010697 4 Phases of testing included in contract
I00010697 5 Total number of customer use cases/test cases (enter 5 digits)
I00010697 6 % of use cases/test cases automated
I00010697 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00010697 8 Industry compliance, standards, security delivery models needs of the customer
I00010697 9 Is testing bundled with Apps services?
I00010697 10
I00010697 1 Nature of the Engagement
I00010697 2 Nature of Engagement - Other:
I00010697 3 Execution Methodology
I00010697 4 Execution Methodology - Other:
I00010697 5 Contract Type
I00010697 6 Hosting partner for in scope apps
I00010697 7 Hosting partner for in scope apps - Other:
I00010697 8 Main competitor
I00010697 9 Is engagement global or local
I00010697 10 Application technologies used - Other:
I00010707 1 Client geographies serviced
I00010707 2 Service delivery locations
I00010707 3 Enabling solutions implemented (what did we sell?)
I00010707 4 Number of members enrolled
I00010707 5 Number of providers enrolled
I00010707 6 Number of claims processed (annual)
I00010707 7 Number of encounters (annual)
I00010707 8 Dollar value of claims processed (annual)
I00010707 9 Average number of calls per month
I00010707 10 DDI effort in hours
I00010751 1 Number of Widows 2012 virtual/physical images
I00010751 2 Number of Linux virtual/physical images
I00010751 3 Number of Redhat virtual/physical images
I00010751 4 SAP version (if in environment)
I00010751 5 MS Dynamics version (if in environment)
I00010751 6 Sharepoint version (if in environment)
I00010751 7 Custom Applications in environment
I00010751 8 Websphere version (if in environment)
I00010751 9 JBOSS version (if in environment)
I00010751 10 Apache version (if in environment)
I00010751 1 Number of Widows 2012 virtual/physical images
I00010751 2 Number of Linux virtual/physical images
I00010751 3 Number of Redhat virtual/physical images
I00010751 4 SAP version (if in environment)
I00010751 5 MS Dynamics version (if in environment)
I00010751 6 Sharepoint version (if in environment)
I00010751 7 Custom Applications in environment
I00010751 8 Websphere version (if in environment)
I00010751 9 JBOSS version (if in environment)
I00010751 10 Apache version (if in environment)
I00010783 1 Deal scope for Site Support
I00010783 2 Device type(s) to be supported
I00010783 3 Site Support levels requested
I00010783 4 Site Support levels requested - Other:
I00010783 5 Single site location or multiple
I00010783 6 Locations requiring Site Support
I00010783 7 Service management tool set deployed
I00010783 8 Client primary business driver for outsourcing
I00010783 9 Delivery mode
I00010783 10
I00010784 1 Nature of the Engagement
I00010784 2 Nature of Engagement - Other:
I00010784 3 Execution Methodology
I00010784 4 Execution Methodology - Other:
I00010784 5 Contract Type
I00010784 6 Hosting partner for in scope apps
I00010784 7 Hosting partner for in scope apps - Other:
I00010784 8 Main competitor
I00010784 9 Is engagement global or local
I00010784 10 Application technologies used - Other:
I00010784 1 Client geographies serviced
I00010784 2 Service delivery locations
I00010784 3 Enabling solutions implemented (what did we sell?)
I00010784 4 Number of members enrolled
I00010784 5 Number of providers enrolled
I00010784 6 Number of claims processed (annual)
I00010784 7 Number of encounters (annual)
I00010784 8 Dollar value of claims processed (annual)
I00010784 9 Average number of calls per month
I00010784 10 DDI effort in hours
I00010785 1 Client geographies serviced
I00010785 2 Service delivery locations
I00010785 3 Enabling solutions implemented (what did we sell?)
I00010785 4 Number of members enrolled
I00010785 5 Number of providers enrolled
I00010785 6 Number of claims processed (annual)
I00010785 7 Number of encounters (annual)
I00010785 8 Dollar value of claims processed (annual)
I00010785 9 Average number of calls per month
I00010785 10 DDI effort in hours
I00010789 1 Application types in scope
I00010789 2 Total number of applications in scope
I00010789 3 Percent of Total App Portfolio in scope
I00010789 4 Is customer global
I00010789 5 T&T Duration – Transition program (Unit: Weeks)
I00010789 6 T&T Duration – Transformation program (Unit: Months)
I00010789 7 AMS operating model included
I00010789 8 Service levels type included
I00010789 9 Application technologies in scope
I00010789 10 AMS standard tools and solution components
I00010789 1 Nature of the Engagement
I00010789 2 Nature of Engagement - Other:
I00010789 3 Execution Methodology
I00010789 4 Execution Methodology - Other:
I00010789 5 Contract Type
I00010789 6 Hosting partner for in scope apps
I00010789 7 Hosting partner for in scope apps - Other:
I00010789 8 Main competitor
I00010789 9 Is engagement global or local
I00010789 10 Application technologies used - Other:
I00010799 1 Geographic location
I00010799 2 Number of Windows 2012 virtual/physical images
I00010799 3 Number of Linux virtual/physical images
I00010799 4 Number of Redhat virtual/physical images
I00010799 5 Applications that are in the environment and current versions
I00010799 6 ISV/SaaS Applications that are in the environment and current versions
I00010799 7 Middleware/data bases that are in the environment and current versions
I00010799 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00010799 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00010799 10 What types of Network Services were required
I00010799 1 Geographic location
I00010799 2 Number of physical images
I00010799 3 Number of virtual images
I00010799 4 OS type
I00010799 5 Websphere version (if in environment)
I00010799 6 Apache version (if in environment)
I00010799 7 Oracle DB version (if in environment)
I00010799 8 SQL version (if in environment)
I00010799 9 SAP version (if in environment)
I00010799 10 MS Dynamics version (if in environment)
I00010824 1 Scope of Services
I00010824 2 Products Used
I00010824 3 Products Used - Other:
I00010824 4 Supported Channels
I00010824 5 Supported Channels - Other:
I00010824 6 Delivery Locations
I00010824 7 Third-Party Partners used :
I00010824 8
I00010824 9
I00010824 10
I00010832 1 Nature of the Engagement
I00010832 2 Nature of Engagement - Other:
I00010832 3 Execution Methodology
I00010832 4 Execution Methodology - Other:
I00010832 5 Contract Type
I00010832 6 Hosting partner for in scope apps
I00010832 7 Hosting partner for in scope apps - Other:
I00010832 8 Main competitor
I00010832 9 Is engagement global or local
I00010832 10 Application technologies used - Other:
I00010840 1 Nature of the Engagement
I00010840 2 Nature of Engagement - Other:
I00010840 3 Execution Methodology
I00010840 4 Execution Methodology - Other:
I00010840 5 Contract Type
I00010840 6 Hosting partner for in scope apps
I00010840 7 Hosting partner for in scope apps - Other:
I00010840 8 Main competitor
I00010840 9 Is engagement global or local
I00010840 10 Application technologies used - Other:
I00010844 1 Application types in scope
I00010844 2 Total number of applications in scope
I00010844 3 Percent of Total App Portfolio in scope
I00010844 4 Is customer global
I00010844 5 T&T Duration – Transition program (Unit: Weeks)
I00010844 6 T&T Duration – Transformation program (Unit: Months)
I00010844 7 AMS operating model included
I00010844 8 Service levels type included
I00010844 9 Application technologies in scope
I00010844 10 AMS standard tools and solution components
I00010845 1 Nature of the Engagement
I00010845 2 Nature of Engagement - Other:
I00010845 3 Execution Methodology
I00010845 4 Execution Methodology - Other:
I00010845 5 Contract Type
I00010845 6 Hosting partner for in scope apps
I00010845 7 Hosting partner for in scope apps - Other:
I00010845 8 Main competitor
I00010845 9 Is engagement global or local
I00010845 10 Application technologies used - Other:
I00010846 1 Application types in scope
I00010846 2 Total number of applications in scope
I00010846 3 Percent of Total App Portfolio in scope
I00010846 4 Is customer global
I00010846 5 T&T Duration – Transition program (Unit: Weeks)
I00010846 6 T&T Duration – Transformation program (Unit: Months)
I00010846 7 AMS operating model included
I00010846 8 Service levels type included
I00010846 9 Application technologies in scope
I00010846 10 AMS standard tools and solution components
I00010866 1 Application types in scope
I00010866 2 Total number of applications in scope
I00010866 3 Percent of Total App Portfolio in scope
I00010866 4 Is customer global
I00010866 5 T&T Duration – Transition program (Unit: Weeks)
I00010866 6 T&T Duration – Transformation program (Unit: Months)
I00010866 7 AMS operating model included
I00010866 8 Service levels type included
I00010866 9 Application technologies in scope
I00010866 10 AMS standard tools and solution components
I00010867 1 Delivery Location:
I00010867 2 Network Security Service offerings
I00010867 3 # of Managed Firewalls
I00010867 4 # of Next Generation Firewall
I00010867 5 # of Network Proxy
I00010867 6 # of Network Intrusion Prevention and Detection Services
I00010867 7 Primary Business Driver
I00010867 8
I00010867 9
I00010867 10
I00010868 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00010868 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00010868 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00010868 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00010868 5 Did an ES Client or Practice Principal help sell this engagement
I00010868 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00010868 7 Client executive sponsor title -
I00010868 8 Will we produce a formal written client deliverable?
I00010868 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010868 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00010869 1 Nature of the Engagement
I00010869 2 Nature of Engagement - Other:
I00010869 3 Execution Methodology
I00010869 4 Execution Methodology - Other:
I00010869 5 Contract Type
I00010869 6 Hosting partner for in scope apps
I00010869 7 Hosting partner for in scope apps - Other:
I00010869 8 Main competitor
I00010869 9 Is engagement global or local
I00010869 10 Application technologies used - Other:
I00010882 1 Client geographies serviced
I00010882 2 Service delivery locations
I00010882 3 Enabling solutions implemented (what did we sell?)
I00010882 4 Number of members enrolled
I00010882 5 Number of providers enrolled
I00010882 6 Number of claims processed (annual)
I00010882 7 Number of encounters (annual)
I00010882 8 Dollar value of claims processed (annual)
I00010882 9 Average number of calls per month
I00010882 10 DDI effort in hours
I00010882 1 Client geographies serviced
I00010882 2 Service delivery locations
I00010882 3 Enabling solutions implemented (what did we sell?)
I00010882 4 Number of members enrolled
I00010882 5 Number of providers enrolled
I00010882 6 Number of claims processed (annual)
I00010882 7 Number of encounters (annual)
I00010882 8 Dollar value of claims processed (annual)
I00010882 9 Average number of calls per month
I00010882 10 DDI effort in hours
I00010920 1 Nature of the Engagement
I00010920 2 Nature of Engagement - Other:
I00010920 3 Execution Methodology
I00010920 4 Execution Methodology - Other:
I00010920 5 Contract Type
I00010920 6 Hosting partner for in scope apps
I00010920 7 Hosting partner for in scope apps - Other:
I00010920 8 Main competitor
I00010920 9 Is engagement global or local
I00010920 10 Application technologies used - Other:
I00010927 1 Device type(s) to be supported
I00010927 2 Service Desk Support levels requested
I00010927 3 Service Desk Support level - Other:
I00010927 4 Onshore service desk required
I00010927 5 Service management tool set deployed
I00010927 6 Service management tool set - Other:
I00010927 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00010927 8 Client primary business driver for outsourcing
I00010927 9 Client primary business driver for outsourcing - Other:
I00010927 10 Self Service requirement
I00010961 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00010961 2 Tool(s) Availability
I00010961 3 Breakdown of testing types
I00010961 4 Phases of testing included in contract
I00010961 5 Total number of customer use cases/test cases (enter 5 digits)
I00010961 6 % of use cases/test cases automated
I00010961 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00010961 8 Industry compliance, standards, security delivery models needs of the customer
I00010961 9 Is testing bundled with Apps services?
I00010961 10
I00010967 1 Nature of the Engagement
I00010967 2 Nature of Engagement - Other:
I00010967 3 Execution Methodology
I00010967 4 Execution Methodology - Other:
I00010967 5 Contract Type
I00010967 6 Hosting partner for in scope apps
I00010967 7 Hosting partner for in scope apps - Other:
I00010967 8 Main competitor
I00010967 9 Is engagement global or local
I00010967 10 Application technologies used - Other:
I00010969 1 Nature of the Engagement
I00010969 2 Nature of Engagement - Other:
I00010969 3 Execution Methodology
I00010969 4 Execution Methodology - Other:
I00010969 5 Contract Type
I00010969 6 Hosting partner for in scope apps
I00010969 7 Hosting partner for in scope apps - Other:
I00010969 8 Main competitor
I00010969 9 Is engagement global or local
I00010969 10 Application technologies used - Other:
I00010984 1 Deal scope for Site Support
I00010984 2 Device type(s) to be supported
I00010984 3 Site Support levels requested
I00010984 4 Site Support levels requested - Other:
I00010984 5 Single site location or multiple
I00010984 6 Locations requiring Site Support
I00010984 7 Service management tool set deployed
I00010984 8 Client primary business driver for outsourcing
I00010984 9 Delivery mode
I00010984 10
I00010995 1 Geographic location
I00010995 2 Number of physical images
I00010995 3 Number of virtual images
I00010995 4 OS type
I00010995 5 Websphere version (if in environment)
I00010995 6 Apache version (if in environment)
I00010995 7 Oracle DB version (if in environment)
I00010995 8 SQL version (if in environment)
I00010995 9 SAP version (if in environment)
I00010995 10 MS Dynamics version (if in environment)
I00010995 1 Geographic location
I00010995 2 Number of physical images
I00010995 3 Number of virtual images
I00010995 4 OS type
I00010995 5 Websphere version (if in environment)
I00010995 6 Apache version (if in environment)
I00010995 7 Oracle DB version (if in environment)
I00010995 8 SQL version (if in environment)
I00010995 9 SAP version (if in environment)
I00010995 10 MS Dynamics version (if in environment)
I00010995 1 Geographic location
I00010995 2 Number of physical images
I00010995 3 Number of virtual images
I00010995 4 OS type
I00010995 5 Websphere version (if in environment)
I00010995 6 Apache version (if in environment)
I00010995 7 Oracle DB version (if in environment)
I00010995 8 SQL version (if in environment)
I00010995 9 SAP version (if in environment)
I00010995 10 MS Dynamics version (if in environment)
I00010995 1 Geographic location
I00010995 2 Number of physical images
I00010995 3 Number of virtual images
I00010995 4 OS type
I00010995 5 Websphere version (if in environment)
I00010995 6 Apache version (if in environment)
I00010995 7 Oracle DB version (if in environment)
I00010995 8 SQL version (if in environment)
I00010995 9 SAP version (if in environment)
I00010995 10 MS Dynamics version (if in environment)
I00010998 1 Geographic location
I00010998 2 Number of physical images
I00010998 3 Number of virtual images
I00010998 4 OS type
I00010998 5 Websphere version (if in environment)
I00010998 6 Apache version (if in environment)
I00010998 7 Oracle DB version (if in environment)
I00010998 8 SQL version (if in environment)
I00010998 9 SAP version (if in environment)
I00010998 10 MS Dynamics version (if in environment)
I00011005 1 Client geographies serviced
I00011005 2 Service delivery locations
I00011005 3 Enabling solutions implemented (what did we sell?)
I00011005 4 Number of members enrolled
I00011005 5 Number of providers enrolled
I00011005 6 Number of claims processed (annual)
I00011005 7 Number of encounters (annual)
I00011005 8 Dollar value of claims processed (annual)
I00011005 9 Average number of calls per month
I00011005 10 DDI effort in hours
I00011008 1 Nature of the Engagement
I00011008 2 Nature of Engagement - Other:
I00011008 3 Execution Methodology
I00011008 4 Execution Methodology - Other:
I00011008 5 Contract Type
I00011008 6 Hosting partner for in scope apps
I00011008 7 Hosting partner for in scope apps - Other:
I00011008 8 Main competitor
I00011008 9 Is engagement global or local
I00011008 10 Application technologies used - Other:
I00011055 1 Nature of the Engagement
I00011055 2 Nature of Engagement - Other:
I00011055 3 Execution Methodology
I00011055 4 Execution Methodology - Other:
I00011055 5 Contract Type
I00011055 6 Hosting partner for in scope apps
I00011055 7 Hosting partner for in scope apps - Other:
I00011055 8 Main competitor
I00011055 9 Is engagement global or local
I00011055 10 Application technologies used - Other:
I00011227 1 Nature of the Engagement
I00011227 2 Nature of Engagement - Other:
I00011227 3 Execution Methodology
I00011227 4 Execution Methodology - Other:
I00011227 5 Contract Type
I00011227 6 Hosting partner for in scope apps
I00011227 7 Hosting partner for in scope apps - Other:
I00011227 8 Main competitor
I00011227 9 Is engagement global or local
I00011227 10 Application technologies used - Other:
I00011227 1 Geographic location
I00011227 2 Number of physical images
I00011227 3 Number of virtual images
I00011227 4 OS type
I00011227 5 Websphere version (if in environment)
I00011227 6 Apache version (if in environment)
I00011227 7 Oracle DB version (if in environment)
I00011227 8 SQL version (if in environment)
I00011227 9 SAP version (if in environment)
I00011227 10 MS Dynamics version (if in environment)
I00011227 1 Deal scope for Site Support
I00011227 2 Device type(s) to be supported
I00011227 3 Site Support levels requested
I00011227 4 Site Support levels requested - Other:
I00011227 5 Single site location or multiple
I00011227 6 Locations requiring Site Support
I00011227 7 Service management tool set deployed
I00011227 8 Client primary business driver for outsourcing
I00011227 9 Delivery mode
I00011227 10
I00011227 1 Deal scope for Site Support
I00011227 2 Device type(s) to be supported
I00011227 3 Site Support levels requested
I00011227 4 Site Support levels requested - Other:
I00011227 5 Single site location or multiple
I00011227 6 Locations requiring Site Support
I00011227 7 Service management tool set deployed
I00011227 8 Client primary business driver for outsourcing
I00011227 9 Delivery mode
I00011227 10
I00011228 1 Deal scope for Site Support
I00011228 2 Device type(s) to be supported
I00011228 3 Site Support levels requested
I00011228 4 Site Support levels requested - Other:
I00011228 5 Single site location or multiple
I00011228 6 Locations requiring Site Support
I00011228 7 Service management tool set deployed
I00011228 8 Client primary business driver for outsourcing
I00011228 9 Delivery mode
I00011228 10
I00011228 1 Deal scope for Site Support
I00011228 2 Device type(s) to be supported
I00011228 3 Site Support levels requested
I00011228 4 Site Support levels requested - Other:
I00011228 5 Single site location or multiple
I00011228 6 Locations requiring Site Support
I00011228 7 Service management tool set deployed
I00011228 8 Client primary business driver for outsourcing
I00011228 9 Delivery mode
I00011228 10
I00011228 1 Deal scope for Site Support
I00011228 2 Device type(s) to be supported
I00011228 3 Site Support levels requested
I00011228 4 Site Support levels requested - Other:
I00011228 5 Single site location or multiple
I00011228 6 Locations requiring Site Support
I00011228 7 Service management tool set deployed
I00011228 8 Client primary business driver for outsourcing
I00011228 9 Delivery mode
I00011228 10
I00011229 1 Processes in scope
I00011229 2 Processes in scope - Other:
I00011229 3 Client geographies serviced
I00011229 4 Service delivery locations
I00011229 5 Service delivery locations - Other:
I00011229 6 Enabling technologies implemented
I00011229 7 Enabling technologies implemented - Other:
I00011229 8 Client Finance systems utilized
I00011229 9 Client Finance systems utilized - Other:
I00011229 10 Key volume metrics
I00011229 1 Processes in scope
I00011229 2 Processes in scope - Other:
I00011229 3 Client geographies serviced
I00011229 4 Service delivery locations
I00011229 5 Service delivery locations - Other:
I00011229 6 Enabling technologies implemented
I00011229 7 Enabling technologies implemented - Other:
I00011229 8 Client Finance systems utilized
I00011229 9 Client Finance systems utilized - Other:
I00011229 10 Key volume metrics
I00011231 1 Application types in scope
I00011231 2 Total number of applications in scope
I00011231 3 Percent of Total App Portfolio in scope
I00011231 4 Is customer global
I00011231 5 T&T Duration – Transition program (Unit: Weeks)
I00011231 6 T&T Duration – Transformation program (Unit: Months)
I00011231 7 AMS operating model included
I00011231 8 Service levels type included
I00011231 9 Application technologies in scope
I00011231 10 AMS standard tools and solution components
I00011231 1 Application types in scope
I00011231 2 Total number of applications in scope
I00011231 3 Percent of Total App Portfolio in scope
I00011231 4 Is customer global
I00011231 5 T&T Duration – Transition program (Unit: Weeks)
I00011231 6 T&T Duration – Transformation program (Unit: Months)
I00011231 7 AMS operating model included
I00011231 8 Service levels type included
I00011231 9 Application technologies in scope
I00011231 10 AMS standard tools and solution components
I00011231 1 Application types in scope
I00011231 2 Total number of applications in scope
I00011231 3 Percent of Total App Portfolio in scope
I00011231 4 Is customer global
I00011231 5 T&T Duration – Transition program (Unit: Weeks)
I00011231 6 T&T Duration – Transformation program (Unit: Months)
I00011231 7 AMS operating model included
I00011231 8 Service levels type included
I00011231 9 Application technologies in scope
I00011231 10 AMS standard tools and solution components
I00011231 1 Application types in scope
I00011231 2 Total number of applications in scope
I00011231 3 Percent of Total App Portfolio in scope
I00011231 4 Is customer global
I00011231 5 T&T Duration – Transition program (Unit: Weeks)
I00011231 6 T&T Duration – Transformation program (Unit: Months)
I00011231 7 AMS operating model included
I00011231 8 Service levels type included
I00011231 9 Application technologies in scope
I00011231 10 AMS standard tools and solution components
I00011231 1 Application types in scope
I00011231 2 Total number of applications in scope
I00011231 3 Percent of Total App Portfolio in scope
I00011231 4 Is customer global
I00011231 5 T&T Duration – Transition program (Unit: Weeks)
I00011231 6 T&T Duration – Transformation program (Unit: Months)
I00011231 7 AMS operating model included
I00011231 8 Service levels type included
I00011231 9 Application technologies in scope
I00011231 10 AMS standard tools and solution components
I00011231 1 Application types in scope
I00011231 2 Total number of applications in scope
I00011231 3 Percent of Total App Portfolio in scope
I00011231 4 Is customer global
I00011231 5 T&T Duration – Transition program (Unit: Weeks)
I00011231 6 T&T Duration – Transformation program (Unit: Months)
I00011231 7 AMS operating model included
I00011231 8 Service levels type included
I00011231 9 Application technologies in scope
I00011231 10 AMS standard tools and solution components
I00011231 1 Application types in scope
I00011231 2 Total number of applications in scope
I00011231 3 Percent of Total App Portfolio in scope
I00011231 4 Is customer global
I00011231 5 T&T Duration – Transition program (Unit: Weeks)
I00011231 6 T&T Duration – Transformation program (Unit: Months)
I00011231 7 AMS operating model included
I00011231 8 Service levels type included
I00011231 9 Application technologies in scope
I00011231 10 AMS standard tools and solution components
I00011249 1 Deal scope for Site Support
I00011249 2 Device type(s) to be supported
I00011249 3 Site Support levels requested
I00011249 4 Site Support levels requested - Other:
I00011249 5 Single site location or multiple
I00011249 6 Locations requiring Site Support
I00011249 7 Service management tool set deployed
I00011249 8 Client primary business driver for outsourcing
I00011249 9 Delivery mode
I00011249 10
I00011264 1 CEM Contact Number of seats
I00011264 2 CEM Contact Number of annual transactions
I00011264 3 CEM Contact Number of countries
I00011264 4 CEM Contact Number of languages required
I00011264 5 Onshore required ?
I00011264 6 Near shore required?
I00011264 7 Off-shore required?
I00011264 8 Are analytics required?
I00011264 9 Are cloud (customer agents) required?
I00011264 10 Is a hybrid model ( + customer agents) required?
I00011276 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011276 2 Tool(s) Availability
I00011276 3 Breakdown of testing types
I00011276 4 Phases of testing included in contract
I00011276 5 Total number of customer use cases/test cases (enter 5 digits)
I00011276 6 % of use cases/test cases automated
I00011276 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011276 8 Industry compliance, standards, security delivery models needs of the customer
I00011276 9 Is testing bundled with Apps services?
I00011276 10
I00011296 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011296 2 Tool(s) Availability
I00011296 3 Breakdown of testing types
I00011296 4 Phases of testing included in contract
I00011296 5 Total number of customer use cases/test cases (enter 5 digits)
I00011296 6 % of use cases/test cases automated
I00011296 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011296 8 Industry compliance, standards, security delivery models needs of the customer
I00011296 9 Is testing bundled with Apps services?
I00011296 10
I00011297 1 Nature of the Engagement
I00011297 2 Nature of Engagement - Other:
I00011297 3 Execution Methodology
I00011297 4 Execution Methodology - Other:
I00011297 5 Contract Type
I00011297 6 Hosting partner for in scope apps
I00011297 7 Hosting partner for in scope apps - Other:
I00011297 8 Main competitor
I00011297 9 Is engagement global or local
I00011297 10 Application technologies used - Other:
I00011305 1 Nature of the Engagement
I00011305 2 Nature of Engagement - Other:
I00011305 3 Execution Methodology
I00011305 4 Execution Methodology - Other:
I00011305 5 Contract Type
I00011305 6 Hosting partner for in scope apps
I00011305 7 Hosting partner for in scope apps - Other:
I00011305 8 Main competitor
I00011305 9 Is engagement global or local
I00011305 10 Application technologies used - Other:
I00011309 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011309 2 Tool(s) Availability
I00011309 3 Breakdown of testing types
I00011309 4 Phases of testing included in contract
I00011309 5 Total number of customer use cases/test cases (enter 5 digits)
I00011309 6 % of use cases/test cases automated
I00011309 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011309 8 Industry compliance, standards, security delivery models needs of the customer
I00011309 9 Is testing bundled with Apps services?
I00011309 10
I00011320 1 Nature of the Engagement
I00011320 2 Nature of Engagement - Other:
I00011320 3 Execution Methodology
I00011320 4 Execution Methodology - Other:
I00011320 5 Contract Type
I00011320 6 Hosting partner for in scope apps
I00011320 7 Hosting partner for in scope apps - Other:
I00011320 8 Main competitor
I00011320 9 Is engagement global or local
I00011320 10 Application technologies used - Other:
I00011320 1 Geographic location
I00011320 2 Number of Widows 2012 virtual/physical images
I00011320 3 Number of Linux virtual/physical images
I00011320 4 Number of Redhat virtual/physical images
I00011320 5 SAP version (if in environment)
I00011320 6 MS Dynamics version (if in environment)
I00011320 7 Sharepoint version (if in environment)
I00011320 8 Custom Applications in environment
I00011320 9 Websphere version (if in environment)
I00011320 10 JBOSS version (if in environment)
I00011338 1 Nature of the Engagement
I00011338 2 Nature of Engagement - Other:
I00011338 3 Execution Methodology
I00011338 4 Execution Methodology - Other:
I00011338 5 Contract Type
I00011338 6 Hosting partner for in scope apps
I00011338 7 Hosting partner for in scope apps - Other:
I00011338 8 Main competitor
I00011338 9 Is engagement global or local
I00011338 10 Application technologies used - Other:
I00011345 1 Nature of the Engagement
I00011345 2 Nature of Engagement - Other:
I00011345 3 Execution Methodology
I00011345 4 Execution Methodology - Other:
I00011345 5 Contract Type
I00011345 6 Hosting partner for in scope apps
I00011345 7 Hosting partner for in scope apps - Other:
I00011345 8 Main competitor
I00011345 9 Is engagement global or local
I00011345 10 Application technologies used - Other:
I00011345 1 Nature of the Engagement
I00011345 2 Nature of Engagement - Other:
I00011345 3 Execution Methodology
I00011345 4 Execution Methodology - Other:
I00011345 5 Contract Type
I00011345 6 Hosting partner for in scope apps
I00011345 7 Hosting partner for in scope apps - Other:
I00011345 8 Main competitor
I00011345 9 Is engagement global or local
I00011345 10 Application technologies used - Other:
I00011362 1 Device type(s) to be supported
I00011362 2 Service Desk Support levels requested
I00011362 3 Service Desk Support level - Other:
I00011362 4 Onshore service desk required
I00011362 5 Service management tool set deployed
I00011362 6 Service management tool set - Other:
I00011362 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00011362 8 Client primary business driver for outsourcing
I00011362 9 Client primary business driver for outsourcing - Other:
I00011362 10 Self Service requirement
I00011370 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011370 2 Tool(s) Availability
I00011370 3 Breakdown of testing types
I00011370 4 Phases of testing included in contract
I00011370 5 Total number of customer use cases/test cases (enter 5 digits)
I00011370 6 % of use cases/test cases automated
I00011370 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011370 8 Industry compliance, standards, security delivery models needs of the customer
I00011370 9 Is testing bundled with Apps services?
I00011370 10
I00011371 1 What is the size of client’s application portfolio?
I00011371 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00011371 3 What are the client’s soon-to-be sunset technologies?
I00011371 4 Client's soon-to-be sunset technologies - Other:
I00011371 5 Application hosting location(s) with percentage allocation (should total 100%)
I00011371 6 Is the legacy application a core application?
I00011371 7 What are the applications/middleware/data bases that are in the environment?
I00011371 8 Application/Middleware/Databases - Other:
I00011371 9 What is the business focus area for the application being retired?
I00011371 10 What cost reduction is the client expecting?
I00011372 1 Geographic location
I00011372 2 Number of Windows 2012 virtual/physical images
I00011372 3 Number of Linux virtual/physical images
I00011372 4 Number of Redhat virtual/physical images
I00011372 5 Applications that are in the environment and current versions
I00011372 6 ISV/SaaS Applications that are in the environment and current versions
I00011372 7 Middleware/data bases that are in the environment and current versions
I00011372 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00011372 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00011372 10 What types of Network Services were required
I00011374 1 Geographic location
I00011374 2 Number of physical images
I00011374 3 Number of virtual images
I00011374 4 OS type
I00011374 5 Websphere version (if in environment)
I00011374 6 Apache version (if in environment)
I00011374 7 Oracle DB version (if in environment)
I00011374 8 SQL version (if in environment)
I00011374 9 SAP version (if in environment)
I00011374 10 MS Dynamics version (if in environment)
I00011376 1 Geographic location
I00011376 2 Number of 3rd party suppliers
I00011376 3 Configuration Item (CI) Types
I00011376 4 Configuration Item (CI) Types - Other:
I00011376 5 Configuration Item (CI) Quantities
I00011376 6 Current # of defined Vital Business Functions (VBFs)
I00011376 7 Current # of defined SLA’s
I00011376 8 Current ESM customer
I00011376 9 What industry compliance, security levels, our client mandated restrictions are needed
I00011376 10
I00011394 1 Application types in scope
I00011394 2 Total number of applications in scope
I00011394 3 Percent of Total App Portfolio in scope
I00011394 4 Is customer global
I00011394 5 T&T Duration – Transition program (Unit: Weeks)
I00011394 6 T&T Duration – Transformation program (Unit: Months)
I00011394 7 AMS operating model included
I00011394 8 Service levels type included
I00011394 9 Application technologies in scope
I00011394 10 AMS standard tools and solution components
I00011394 1 Nature of the Engagement
I00011394 2 Nature of Engagement - Other:
I00011394 3 Execution Methodology
I00011394 4 Execution Methodology - Other:
I00011394 5 Contract Type
I00011394 6 Hosting partner for in scope apps
I00011394 7 Hosting partner for in scope apps - Other:
I00011394 8 Main competitor
I00011394 9 Is engagement global or local
I00011394 10 Application technologies used - Other:
I00011407 1 Device type(s) to be supported
I00011407 2 Service Desk Support levels requested
I00011407 3 Service Desk Support level - Other:
I00011407 4 Onshore service desk required
I00011407 5 Service management tool set deployed
I00011407 6 Service management tool set - Other:
I00011407 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00011407 8 Client primary business driver for outsourcing
I00011407 9 Client primary business driver for outsourcing - Other:
I00011407 10 Self Service requirement
I00011407 1 Geographic location
I00011407 2 Number of physical images
I00011407 3 Number of virtual images
I00011407 4 OS type
I00011407 5 Websphere version (if in environment)
I00011407 6 Apache version (if in environment)
I00011407 7 Oracle DB version (if in environment)
I00011407 8 SQL version (if in environment)
I00011407 9 SAP version (if in environment)
I00011407 10 MS Dynamics version (if in environment)
I00011410 1 Geographic location
I00011410 2 Number of physical images
I00011410 3 Number of virtual images
I00011410 4 OS type
I00011410 5 Websphere version (if in environment)
I00011410 6 Apache version (if in environment)
I00011410 7 Oracle DB version (if in environment)
I00011410 8 SQL version (if in environment)
I00011410 9 SAP version (if in environment)
I00011410 10 MS Dynamics version (if in environment)
I00011411 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00011411 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00011411 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00011411 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00011411 5 Did an ES Client or Practice Principal help sell this engagement
I00011411 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00011411 7 Client executive sponsor title -
I00011411 8 Will we produce a formal written client deliverable?
I00011411 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011411 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011411 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00011411 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00011411 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00011411 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00011411 5 Did an ES Client or Practice Principal help sell this engagement
I00011411 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00011411 7 Client executive sponsor title -
I00011411 8 Will we produce a formal written client deliverable?
I00011411 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011411 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011428 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011428 2 Tool(s) Availability
I00011428 3 Breakdown of testing types
I00011428 4 Phases of testing included in contract
I00011428 5 Total number of customer use cases/test cases (enter 5 digits)
I00011428 6 % of use cases/test cases automated
I00011428 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011428 8 Industry compliance, standards, security delivery models needs of the customer
I00011428 9 Is testing bundled with Apps services?
I00011428 10
I00011430 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011430 2 Tool(s) Availability
I00011430 3 Breakdown of testing types
I00011430 4 Phases of testing included in contract
I00011430 5 Total number of customer use cases/test cases (enter 5 digits)
I00011430 6 % of use cases/test cases automated
I00011430 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011430 8 Industry compliance, standards, security delivery models needs of the customer
I00011430 9 Is testing bundled with Apps services?
I00011430 10
I00011431 1 Application types in scope
I00011431 2 Total number of applications in scope
I00011431 3 Percent of Total App Portfolio in scope
I00011431 4 Is customer global
I00011431 5 T&T Duration – Transition program (Unit: Weeks)
I00011431 6 T&T Duration – Transformation program (Unit: Months)
I00011431 7 AMS operating model included
I00011431 8 Service levels type included
I00011431 9 Application technologies in scope
I00011431 10 AMS standard tools and solution components
I00011431 1 Geographic location
I00011431 2 Number of physical images
I00011431 3 Number of virtual images
I00011431 4 OS type
I00011431 5 Websphere version (if in environment)
I00011431 6 Apache version (if in environment)
I00011431 7 Oracle DB version (if in environment)
I00011431 8 SQL version (if in environment)
I00011431 9 SAP version (if in environment)
I00011431 10 MS Dynamics version (if in environment)
I00011432 1 Geographic location
I00011432 2 Number of physical images
I00011432 3 Number of virtual images
I00011432 4 OS type
I00011432 5 Websphere version (if in environment)
I00011432 6 Apache version (if in environment)
I00011432 7 Oracle DB version (if in environment)
I00011432 8 SQL version (if in environment)
I00011432 9 SAP version (if in environment)
I00011432 10 MS Dynamics version (if in environment)
I00011432 1 Application types in scope
I00011432 2 Total number of applications in scope
I00011432 3 Percent of Total App Portfolio in scope
I00011432 4 Is customer global
I00011432 5 T&T Duration – Transition program (Unit: Weeks)
I00011432 6 T&T Duration – Transformation program (Unit: Months)
I00011432 7 AMS operating model included
I00011432 8 Service levels type included
I00011432 9 Application technologies in scope
I00011432 10 AMS standard tools and solution components
I00011432 1 Geographic location
I00011432 2 Number of physical images
I00011432 3 Number of virtual images
I00011432 4 OS type
I00011432 5 Websphere version (if in environment)
I00011432 6 Apache version (if in environment)
I00011432 7 Oracle DB version (if in environment)
I00011432 8 SQL version (if in environment)
I00011432 9 SAP version (if in environment)
I00011432 10 MS Dynamics version (if in environment)
I00011432 1 Geographic location
I00011432 2 Number of physical images
I00011432 3 Number of virtual images
I00011432 4 OS type
I00011432 5 Websphere version (if in environment)
I00011432 6 Apache version (if in environment)
I00011432 7 Oracle DB version (if in environment)
I00011432 8 SQL version (if in environment)
I00011432 9 SAP version (if in environment)
I00011432 10 MS Dynamics version (if in environment)
I00011443 1 Application types in scope
I00011443 2 Total number of applications in scope
I00011443 3 Percent of Total App Portfolio in scope
I00011443 4 Is customer global
I00011443 5 T&T Duration – Transition program (Unit: Weeks)
I00011443 6 T&T Duration – Transformation program (Unit: Months)
I00011443 7 AMS operating model included
I00011443 8 Service levels type included
I00011443 9 Application technologies in scope
I00011443 10 AMS standard tools and solution components
I00011443 1 Application types in scope
I00011443 2 Total number of applications in scope
I00011443 3 Percent of Total App Portfolio in scope
I00011443 4 Is customer global
I00011443 5 T&T Duration – Transition program (Unit: Weeks)
I00011443 6 T&T Duration – Transformation program (Unit: Months)
I00011443 7 AMS operating model included
I00011443 8 Service levels type included
I00011443 9 Application technologies in scope
I00011443 10 AMS standard tools and solution components
I00011542 1 Nature of the Engagement
I00011542 2 Nature of Engagement - Other:
I00011542 3 Execution Methodology
I00011542 4 Execution Methodology - Other:
I00011542 5 Contract Type
I00011542 6 Hosting partner for in scope apps
I00011542 7 Hosting partner for in scope apps - Other:
I00011542 8 Main competitor
I00011542 9 Is engagement global or local
I00011542 10 Application technologies used - Other:
I00011544 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011544 2 Tool(s) Availability
I00011544 3 Breakdown of testing types
I00011544 4 Phases of testing included in contract
I00011544 5 Total number of customer use cases/test cases (enter 5 digits)
I00011544 6 % of use cases/test cases automated
I00011544 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011544 8 Industry compliance, standards, security delivery models needs of the customer
I00011544 9 Is testing bundled with Apps services?
I00011544 10
I00011545 1 Nature of the Engagement
I00011545 2 Nature of Engagement - Other:
I00011545 3 Execution Methodology
I00011545 4 Execution Methodology - Other:
I00011545 5 Contract Type
I00011545 6 Hosting partner for in scope apps
I00011545 7 Hosting partner for in scope apps - Other:
I00011545 8 Main competitor
I00011545 9 Is engagement global or local
I00011545 10 Application technologies used - Other:
I00011546 1 Geographic location
I00011546 2 Number of Windows 2012 virtual/physical images
I00011546 3 Number of Linux virtual/physical images
I00011546 4 Number of Redhat virtual/physical images
I00011546 5 Applications that are in the environment and current versions
I00011546 6 ISV/SaaS Applications that are in the environment and current versions
I00011546 7 Middleware/data bases that are in the environment and current versions
I00011546 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00011546 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00011546 10 What types of Network Services were required
I00011547 1 Deal scope for Site Support
I00011547 2 Device type(s) to be supported
I00011547 3 Site Support levels requested
I00011547 4 Site Support levels requested - Other:
I00011547 5 Single site location or multiple
I00011547 6 Locations requiring Site Support
I00011547 7 Service management tool set deployed
I00011547 8 Client primary business driver for outsourcing
I00011547 9 Delivery mode
I00011547 10
I00011549 1 Application types in scope
I00011549 2 Total number of applications in scope
I00011549 3 Percent of Total App Portfolio in scope
I00011549 4 Is customer global
I00011549 5 T&T Duration – Transition program (Unit: Weeks)
I00011549 6 T&T Duration – Transformation program (Unit: Months)
I00011549 7 AMS operating model included
I00011549 8 Service levels type included
I00011549 9 Application technologies in scope
I00011549 10 AMS standard tools and solution components
I00011549 1 Deal scope for Site Support
I00011549 2 Device type(s) to be supported
I00011549 3 Site Support levels requested
I00011549 4 Site Support levels requested - Other:
I00011549 5 Single site location or multiple
I00011549 6 Locations requiring Site Support
I00011549 7 Service management tool set deployed
I00011549 8 Client primary business driver for outsourcing
I00011549 9 Delivery mode
I00011549 10
I00011560 1 Client geographies serviced
I00011560 2 Service delivery locations
I00011560 3 Enabling solutions implemented (what did we sell?)
I00011560 4 Number of members enrolled
I00011560 5 Number of providers enrolled
I00011560 6 Number of claims processed (annual)
I00011560 7 Number of encounters (annual)
I00011560 8 Dollar value of claims processed (annual)
I00011560 9 Average number of calls per month
I00011560 10 DDI effort in hours
I00011565 1 Scope of Services
I00011565 2 Products Used
I00011565 3 Products Used - Other:
I00011565 4 Supported Channels
I00011565 5 Supported Channels - Other:
I00011565 6 Delivery Locations
I00011565 7 Third-Party Partners used :
I00011565 8
I00011565 9
I00011565 10
I00011565 1 Scope of Services
I00011565 2 Products Used
I00011565 3 Products Used - Other:
I00011565 4 Supported Channels
I00011565 5 Supported Channels - Other:
I00011565 6 Delivery Locations
I00011565 7 Third-Party Partners used :
I00011565 8
I00011565 9
I00011565 10
I00011565 1 Scope of Services
I00011565 2 Products Used
I00011565 3 Products Used - Other:
I00011565 4 Supported Channels
I00011565 5 Supported Channels - Other:
I00011565 6 Delivery Locations
I00011565 7 Third-Party Partners used :
I00011565 8
I00011565 9
I00011565 10
I00011565 1 Scope of Services
I00011565 2 Products Used
I00011565 3 Products Used - Other:
I00011565 4 Supported Channels
I00011565 5 Supported Channels - Other:
I00011565 6 Delivery Locations
I00011565 7 Third-Party Partners used :
I00011565 8
I00011565 9
I00011565 10
I00011565 1 Scope of Services
I00011565 2 Products Used
I00011565 3 Products Used - Other:
I00011565 4 Supported Channels
I00011565 5 Supported Channels - Other:
I00011565 6 Delivery Locations
I00011565 7 Third-Party Partners used :
I00011565 8
I00011565 9
I00011565 10
I00011566 1 Scope of Services
I00011566 2 Products Used
I00011566 3 Products Used - Other:
I00011566 4 Supported Channels
I00011566 5 Supported Channels - Other:
I00011566 6 Delivery Locations
I00011566 7 Third-Party Partners used :
I00011566 8
I00011566 9
I00011566 10
I00011589 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011589 2 Tool(s) Availability
I00011589 3 Breakdown of testing types
I00011589 4 Phases of testing included in contract
I00011589 5 Total number of customer use cases/test cases (enter 5 digits)
I00011589 6 % of use cases/test cases automated
I00011589 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011589 8 Industry compliance, standards, security delivery models needs of the customer
I00011589 9 Is testing bundled with Apps services?
I00011589 10
I00011592 1 Application types in scope
I00011592 2 Total number of applications in scope
I00011592 3 Percent of Total App Portfolio in scope
I00011592 4 Is customer global
I00011592 5 T&T Duration – Transition program (Unit: Weeks)
I00011592 6 T&T Duration – Transformation program (Unit: Months)
I00011592 7 AMS operating model included
I00011592 8 Service levels type included
I00011592 9 Application technologies in scope
I00011592 10 AMS standard tools and solution components
I00011593 1 Nature of the Engagement
I00011593 2 Nature of Engagement - Other:
I00011593 3 Execution Methodology
I00011593 4 Execution Methodology - Other:
I00011593 5 Contract Type
I00011593 6 Hosting partner for in scope apps
I00011593 7 Hosting partner for in scope apps - Other:
I00011593 8 Main competitor
I00011593 9 Is engagement global or local
I00011593 10 Application technologies used - Other:
I00011604 1 Application types in scope
I00011604 2 Total number of applications in scope
I00011604 3 Percent of Total App Portfolio in scope
I00011604 4 Is customer global
I00011604 5 T&T Duration – Transition program (Unit: Weeks)
I00011604 6 T&T Duration – Transformation program (Unit: Months)
I00011604 7 AMS operating model included
I00011604 8 Service levels type included
I00011604 9 Application technologies in scope
I00011604 10 AMS standard tools and solution components
I00011609 1 Application types in scope
I00011609 2 Total number of applications in scope
I00011609 3 Percent of Total App Portfolio in scope
I00011609 4 Is customer global
I00011609 5 T&T Duration – Transition program (Unit: Weeks)
I00011609 6 T&T Duration – Transformation program (Unit: Months)
I00011609 7 AMS operating model included
I00011609 8 Service levels type included
I00011609 9 Application technologies in scope
I00011609 10 AMS standard tools and solution components
I00011612 1 Key Business Objective
I00011612 2 Analytics algorithms
I00011612 3 Visualization tools
I00011612 4 Data types collected
I00011612 5 Analytics Tools
I00011612 6 Analytics Tools - Other:
I00011612 7 Analytics Platforms
I00011612 8 Engagement models
I00011612 9
I00011612 10
I00011613 1 Nature of the Engagement
I00011613 2 Nature of Engagement - Other:
I00011613 3 Execution Methodology
I00011613 4 Execution Methodology - Other:
I00011613 5 Contract Type
I00011613 6 Hosting partner for in scope apps
I00011613 7 Hosting partner for in scope apps - Other:
I00011613 8 Main competitor
I00011613 9 Is engagement global or local
I00011613 10 Application technologies used - Other:
I00011631 1 Geographic location
I00011631 2 Number of physical images
I00011631 3 Number of virtual images
I00011631 4 OS type
I00011631 5 Websphere version (if in environment)
I00011631 6 Apache version (if in environment)
I00011631 7 Oracle DB version (if in environment)
I00011631 8 SQL version (if in environment)
I00011631 9 SAP version (if in environment)
I00011631 10 MS Dynamics version (if in environment)
I00011632 1 Device type(s) to be supported
I00011632 2 Service Desk Support levels requested
I00011632 3 Service Desk Support level - Other:
I00011632 4 Onshore service desk required
I00011632 5 Service management tool set deployed
I00011632 6 Service management tool set - Other:
I00011632 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00011632 8 Client primary business driver for outsourcing
I00011632 9 Client primary business driver for outsourcing - Other:
I00011632 10 Self Service requirement
I00011632 1 Deal scope for Site Support
I00011632 2 Device type(s) to be supported
I00011632 3 Site Support levels requested
I00011632 4 Site Support levels requested - Other:
I00011632 5 Single site location or multiple
I00011632 6 Locations requiring Site Support
I00011632 7 Service management tool set deployed
I00011632 8 Client primary business driver for outsourcing
I00011632 9 Delivery mode
I00011632 10
I00011632 1 Application types in scope
I00011632 2 Total number of applications in scope
I00011632 3 Percent of Total App Portfolio in scope
I00011632 4 Is customer global
I00011632 5 T&T Duration – Transition program (Unit: Weeks)
I00011632 6 T&T Duration – Transformation program (Unit: Months)
I00011632 7 AMS operating model included
I00011632 8 Service levels type included
I00011632 9 Application technologies in scope
I00011632 10 AMS standard tools and solution components
I00011632 1 Geographic location
I00011632 2 Number of physical images
I00011632 3 Number of virtual images
I00011632 4 OS type
I00011632 5 Websphere version (if in environment)
I00011632 6 Apache version (if in environment)
I00011632 7 Oracle DB version (if in environment)
I00011632 8 SQL version (if in environment)
I00011632 9 SAP version (if in environment)
I00011632 10 MS Dynamics version (if in environment)
I00011644 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011644 2 Tool(s) Availability
I00011644 3 Breakdown of testing types
I00011644 4 Phases of testing included in contract
I00011644 5 Total number of customer use cases/test cases (enter 5 digits)
I00011644 6 % of use cases/test cases automated
I00011644 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011644 8 Industry compliance, standards, security delivery models needs of the customer
I00011644 9 Is testing bundled with Apps services?
I00011644 10
I00011644 1 Application types in scope
I00011644 2 Total number of applications in scope
I00011644 3 Percent of Total App Portfolio in scope
I00011644 4 Is customer global
I00011644 5 T&T Duration – Transition program (Unit: Weeks)
I00011644 6 T&T Duration – Transformation program (Unit: Months)
I00011644 7 AMS operating model included
I00011644 8 Service levels type included
I00011644 9 Application technologies in scope
I00011644 10 AMS standard tools and solution components
I00011667 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011667 2 Tool(s) Availability
I00011667 3 Breakdown of testing types
I00011667 4 Phases of testing included in contract
I00011667 5 Total number of customer use cases/test cases (enter 5 digits)
I00011667 6 % of use cases/test cases automated
I00011667 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011667 8 Industry compliance, standards, security delivery models needs of the customer
I00011667 9 Is testing bundled with Apps services?
I00011667 10
I00011686 1 Nature of the Engagement
I00011686 2 Nature of Engagement - Other:
I00011686 3 Execution Methodology
I00011686 4 Execution Methodology - Other:
I00011686 5 Contract Type
I00011686 6 Hosting partner for in scope apps
I00011686 7 Hosting partner for in scope apps - Other:
I00011686 8 Main competitor
I00011686 9 Is engagement global or local
I00011686 10 Application technologies used - Other:
I00011687 1 Nature of the Engagement
I00011687 2 Nature of Engagement - Other:
I00011687 3 Execution Methodology
I00011687 4 Execution Methodology - Other:
I00011687 5 Contract Type
I00011687 6 Hosting partner for in scope apps
I00011687 7 Hosting partner for in scope apps - Other:
I00011687 8 Main competitor
I00011687 9 Is engagement global or local
I00011687 10 Application technologies used - Other:
I00011687 1 Nature of the Engagement
I00011687 2 Nature of Engagement - Other:
I00011687 3 Execution Methodology
I00011687 4 Execution Methodology - Other:
I00011687 5 Contract Type
I00011687 6 Hosting partner for in scope apps
I00011687 7 Hosting partner for in scope apps - Other:
I00011687 8 Main competitor
I00011687 9 Is engagement global or local
I00011687 10 Application technologies used - Other:
I00011687 1 Nature of the Engagement
I00011687 2 Nature of Engagement - Other:
I00011687 3 Execution Methodology
I00011687 4 Execution Methodology - Other:
I00011687 5 Contract Type
I00011687 6 Hosting partner for in scope apps
I00011687 7 Hosting partner for in scope apps - Other:
I00011687 8 Main competitor
I00011687 9 Is engagement global or local
I00011687 10 Application technologies used - Other:
I00011688 1 Nature of the Engagement
I00011688 2 Nature of Engagement - Other:
I00011688 3 Execution Methodology
I00011688 4 Execution Methodology - Other:
I00011688 5 Contract Type
I00011688 6 Hosting partner for in scope apps
I00011688 7 Hosting partner for in scope apps - Other:
I00011688 8 Main competitor
I00011688 9 Is engagement global or local
I00011688 10 Application technologies used - Other:
I00011689 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011689 2 Tool(s) Availability
I00011689 3 Breakdown of testing types
I00011689 4 Phases of testing included in contract
I00011689 5 Total number of customer use cases/test cases (enter 5 digits)
I00011689 6 % of use cases/test cases automated
I00011689 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011689 8 Industry compliance, standards, security delivery models needs of the customer
I00011689 9 Is testing bundled with Apps services?
I00011689 10
I00011702 1 Deal scope for Site Support
I00011702 2 Device type(s) to be supported
I00011702 3 Site Support levels requested
I00011702 4 Site Support levels requested - Other:
I00011702 5 Single site location or multiple
I00011702 6 Locations requiring Site Support
I00011702 7 Service management tool set deployed
I00011702 8 Client primary business driver for outsourcing
I00011702 9 Delivery mode
I00011702 10
I00011702 1 Geographic location
I00011702 2 Number of physical images
I00011702 3 Number of virtual images
I00011702 4 OS type
I00011702 5 Websphere version (if in environment)
I00011702 6 Apache version (if in environment)
I00011702 7 Oracle DB version (if in environment)
I00011702 8 SQL version (if in environment)
I00011702 9 SAP version (if in environment)
I00011702 10 MS Dynamics version (if in environment)
I00011704 1 Deal scope for Site Support
I00011704 2 Device type(s) to be supported
I00011704 3 Site Support levels requested
I00011704 4 Site Support levels requested - Other:
I00011704 5 Single site location or multiple
I00011704 6 Locations requiring Site Support
I00011704 7 Service management tool set deployed
I00011704 8 Client primary business driver for outsourcing
I00011704 9 Delivery mode
I00011704 10
I00011704 1 Nature of the Engagement
I00011704 2 Nature of Engagement - Other:
I00011704 3 Execution Methodology
I00011704 4 Execution Methodology - Other:
I00011704 5 Contract Type
I00011704 6 Hosting partner for in scope apps
I00011704 7 Hosting partner for in scope apps - Other:
I00011704 8 Main competitor
I00011704 9 Is engagement global or local
I00011704 10 Application technologies used - Other:
I00011708 1 Application types in scope
I00011708 2 Total number of applications in scope
I00011708 3 Percent of Total App Portfolio in scope
I00011708 4 Is customer global
I00011708 5 T&T Duration – Transition program (Unit: Weeks)
I00011708 6 T&T Duration – Transformation program (Unit: Months)
I00011708 7 AMS operating model included
I00011708 8 Service levels type included
I00011708 9 Application technologies in scope
I00011708 10 AMS standard tools and solution components
I00011708 1 Application types in scope
I00011708 2 Total number of applications in scope
I00011708 3 Percent of Total App Portfolio in scope
I00011708 4 Is customer global
I00011708 5 T&T Duration – Transition program (Unit: Weeks)
I00011708 6 T&T Duration – Transformation program (Unit: Months)
I00011708 7 AMS operating model included
I00011708 8 Service levels type included
I00011708 9 Application technologies in scope
I00011708 10 AMS standard tools and solution components
I00011718 1 Device type(s) to be supported
I00011718 2 Service Desk Support levels requested
I00011718 3 Service Desk Support level - Other:
I00011718 4 Onshore service desk required
I00011718 5 Service management tool set deployed
I00011718 6 Service management tool set - Other:
I00011718 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00011718 8 Client primary business driver for outsourcing
I00011718 9 Client primary business driver for outsourcing - Other:
I00011718 10 Self Service requirement
I00011718 1 Total device number Win 7 devices
I00011718 2 Total device number Win 8.1 devices
I00011718 3 Total applications in scope
I00011718 4 Number of end user sites
I00011718 5 In how many countries
I00011718 6 Hardware vendors
I00011718 7 Hardware vendors in scope - other:
I00011718 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00011718 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00011718 10 Type(s) of custom engineering required:
I00011718 1 Geographic location
I00011718 2 Number of 3rd party suppliers
I00011718 3 Configuration Item (CI) Types
I00011718 4 Configuration Item (CI) Types - Other:
I00011718 5 Configuration Item (CI) Quantities
I00011718 6 Current # of defined Vital Business Functions (VBFs)
I00011718 7 Current # of defined SLA’s
I00011718 8 Current ESM customer
I00011718 9 What industry compliance, security levels, our client mandated restrictions are needed
I00011718 10
I00011719 1 Application types in scope
I00011719 2 Total number of applications in scope
I00011719 3 Percent of Total App Portfolio in scope
I00011719 4 Is customer global
I00011719 5 T&T Duration – Transition program (Unit: Weeks)
I00011719 6 T&T Duration – Transformation program (Unit: Months)
I00011719 7 AMS operating model included
I00011719 8 Service levels type included
I00011719 9 Application technologies in scope
I00011719 10 AMS standard tools and solution components
I00011719 1 Geographic location
I00011719 2 Number of physical images
I00011719 3 Number of virtual images
I00011719 4 OS type
I00011719 5 Websphere version (if in environment)
I00011719 6 Apache version (if in environment)
I00011719 7 Oracle DB version (if in environment)
I00011719 8 SQL version (if in environment)
I00011719 9 SAP version (if in environment)
I00011719 10 MS Dynamics version (if in environment)
I00011722 1 Client geographies serviced
I00011722 2 Service delivery locations
I00011722 3 Enabling solutions implemented (what did we sell?)
I00011722 4 Number of members enrolled
I00011722 5 Number of providers enrolled
I00011722 6 Number of claims processed (annual)
I00011722 7 Number of encounters (annual)
I00011722 8 Dollar value of claims processed (annual)
I00011722 9 Average number of calls per month
I00011722 10 DDI effort in hours
I00011727 1 Nature of the Engagement
I00011727 2 Nature of Engagement - Other:
I00011727 3 Execution Methodology
I00011727 4 Execution Methodology - Other:
I00011727 5 Contract Type
I00011727 6 Hosting partner for in scope apps
I00011727 7 Hosting partner for in scope apps - Other:
I00011727 8 Main competitor
I00011727 9 Is engagement global or local
I00011727 10 Application technologies used - Other:
I00011729 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011729 2 Tool(s) Availability
I00011729 3 Breakdown of testing types
I00011729 4 Phases of testing included in contract
I00011729 5 Total number of customer use cases/test cases (enter 5 digits)
I00011729 6 % of use cases/test cases automated
I00011729 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011729 8 Industry compliance, standards, security delivery models needs of the customer
I00011729 9 Is testing bundled with Apps services?
I00011729 10
I00011732 1 Nature of the Engagement
I00011732 2 Nature of Engagement - Other:
I00011732 3 Execution Methodology
I00011732 4 Execution Methodology - Other:
I00011732 5 Contract Type
I00011732 6 Hosting partner for in scope apps
I00011732 7 Hosting partner for in scope apps - Other:
I00011732 8 Main competitor
I00011732 9 Is engagement global or local
I00011732 10 Application technologies used - Other:
I00011748 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00011748 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00011748 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00011748 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00011748 5 Did an ES Client or Practice Principal help sell this engagement
I00011748 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00011748 7 Client executive sponsor title -
I00011748 8 Will we produce a formal written client deliverable?
I00011748 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011748 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011750 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00011750 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00011750 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00011750 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00011750 5 Did an ES Client or Practice Principal help sell this engagement
I00011750 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00011750 7 Client executive sponsor title -
I00011750 8 Will we produce a formal written client deliverable?
I00011750 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011750 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011751 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00011751 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00011751 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00011751 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00011751 5 Did an ES Client or Practice Principal help sell this engagement
I00011751 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00011751 7 Client executive sponsor title -
I00011751 8 Will we produce a formal written client deliverable?
I00011751 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011751 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011753 1 Geographic location
I00011753 2 Number of Windows 2012 virtual/physical images
I00011753 3 Number of Linux virtual/physical images
I00011753 4 Number of Redhat virtual/physical images
I00011753 5 Applications that are in the environment and current versions
I00011753 6 ISV/SaaS Applications that are in the environment and current versions
I00011753 7 Middleware/data bases that are in the environment and current versions
I00011753 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00011753 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00011753 10 What types of Network Services were required
I00011781 1 Geographic location
I00011781 2 Number of Windows 2012 virtual/physical images
I00011781 3 Number of Linux virtual/physical images
I00011781 4 Number of Redhat virtual/physical images
I00011781 5 Applications that are in the environment and current versions
I00011781 6 ISV/SaaS Applications that are in the environment and current versions
I00011781 7 Middleware/data bases that are in the environment and current versions
I00011781 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00011781 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00011781 10 What types of Network Services were required
I00011791 1 Client geographies serviced
I00011791 2 Service delivery locations
I00011791 3 Enabling solutions implemented (what did we sell?)
I00011791 4 Number of members enrolled
I00011791 5 Number of providers enrolled
I00011791 6 Number of claims processed (annual)
I00011791 7 Number of encounters (annual)
I00011791 8 Dollar value of claims processed (annual)
I00011791 9 Average number of calls per month
I00011791 10 DDI effort in hours
I00011798 1 Geographic location
I00011798 2 Number of physical images
I00011798 3 Number of virtual images
I00011798 4 OS type
I00011798 5 Websphere version (if in environment)
I00011798 6 Apache version (if in environment)
I00011798 7 Oracle DB version (if in environment)
I00011798 8 SQL version (if in environment)
I00011798 9 SAP version (if in environment)
I00011798 10 MS Dynamics version (if in environment)
I00011798 1 Geographic location
I00011798 2 Number of physical images
I00011798 3 Number of virtual images
I00011798 4 OS type
I00011798 5 Websphere version (if in environment)
I00011798 6 Apache version (if in environment)
I00011798 7 Oracle DB version (if in environment)
I00011798 8 SQL version (if in environment)
I00011798 9 SAP version (if in environment)
I00011798 10 MS Dynamics version (if in environment)
I00011832 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00011832 2 Tool(s) Availability
I00011832 3 Breakdown of testing types
I00011832 4 Phases of testing included in contract
I00011832 5 Total number of customer use cases/test cases (enter 5 digits)
I00011832 6 % of use cases/test cases automated
I00011832 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00011832 8 Industry compliance, standards, security delivery models needs of the customer
I00011832 9 Is testing bundled with Apps services?
I00011832 10
I00011833 1 Geographic location
I00011833 2 Number of Windows 2012 virtual/physical images
I00011833 3 Number of Linux virtual/physical images
I00011833 4 Number of Redhat virtual/physical images
I00011833 5 Applications that are in the environment and current versions
I00011833 6 ISV/SaaS Applications that are in the environment and current versions
I00011833 7 Middleware/data bases that are in the environment and current versions
I00011833 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00011833 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00011833 10 What types of Network Services were required
I00011842 1 Application types in scope
I00011842 2 Total number of applications in scope
I00011842 3 Percent of Total App Portfolio in scope
I00011842 4 Is customer global
I00011842 5 T&T Duration – Transition program (Unit: Weeks)
I00011842 6 T&T Duration – Transformation program (Unit: Months)
I00011842 7 AMS operating model included
I00011842 8 Service levels type included
I00011842 9 Application technologies in scope
I00011842 10 AMS standard tools and solution components
I00011848 1 CEM Contact Number of seats
I00011848 2 CEM Contact Number of annual transactions
I00011848 3 CEM Contact Number of countries
I00011848 4 CEM Contact Number of languages required
I00011848 5 Onshore required ?
I00011848 6 Near shore required?
I00011848 7 Off-shore required?
I00011848 8 Are analytics required?
I00011848 9 Are cloud (customer agents) required?
I00011848 10 Is a hybrid model ( + customer agents) required?
I00011867 1 Nature of the Engagement
I00011867 2 Nature of Engagement - Other:
I00011867 3 Execution Methodology
I00011867 4 Execution Methodology - Other:
I00011867 5 Contract Type
I00011867 6 Hosting partner for in scope apps
I00011867 7 Hosting partner for in scope apps - Other:
I00011867 8 Main competitor
I00011867 9 Is engagement global or local
I00011867 10 Application technologies used - Other:
I00011893 1 Client geographies serviced
I00011893 2 Service delivery locations
I00011893 3 Enabling solutions implemented (what did we sell?)
I00011893 4 Number of members enrolled
I00011893 5 Number of providers enrolled
I00011893 6 Number of claims processed (annual)
I00011893 7 Number of encounters (annual)
I00011893 8 Dollar value of claims processed (annual)
I00011893 9 Average number of calls per month
I00011893 10 DDI effort in hours
I00011899 1 Deal scope for Site Support
I00011899 2 Device type(s) to be supported
I00011899 3 Site Support levels requested
I00011899 4 Site Support levels requested - Other:
I00011899 5 Single site location or multiple
I00011899 6 Locations requiring Site Support
I00011899 7 Service management tool set deployed
I00011899 8 Client primary business driver for outsourcing
I00011899 9 Delivery mode
I00011899 10
I00011899 1 Deal scope for Site Support
I00011899 2 Device type(s) to be supported
I00011899 3 Site Support levels requested
I00011899 4 Site Support levels requested - Other:
I00011899 5 Single site location or multiple
I00011899 6 Locations requiring Site Support
I00011899 7 Service management tool set deployed
I00011899 8 Client primary business driver for outsourcing
I00011899 9 Delivery mode
I00011899 10
I00011900 1 Deal scope for Site Support
I00011900 2 Device type(s) to be supported
I00011900 3 Site Support levels requested
I00011900 4 Site Support levels requested - Other:
I00011900 5 Single site location or multiple
I00011900 6 Locations requiring Site Support
I00011900 7 Service management tool set deployed
I00011900 8 Client primary business driver for outsourcing
I00011900 9 Delivery mode
I00011900 10
I00011901 1 Application types in scope
I00011901 2 Total number of applications in scope
I00011901 3 Percent of Total App Portfolio in scope
I00011901 4 Is customer global
I00011901 5 T&T Duration – Transition program (Unit: Weeks)
I00011901 6 T&T Duration – Transformation program (Unit: Months)
I00011901 7 AMS operating model included
I00011901 8 Service levels type included
I00011901 9 Application technologies in scope
I00011901 10 AMS standard tools and solution components
I00011934 1 Client geographies serviced
I00011934 2 Service delivery locations
I00011934 3 Enabling solutions implemented (what did we sell?)
I00011934 4 Number of members enrolled
I00011934 5 Number of providers enrolled
I00011934 6 Number of claims processed (annual)
I00011934 7 Number of encounters (annual)
I00011934 8 Dollar value of claims processed (annual)
I00011934 9 Average number of calls per month
I00011934 10 DDI effort in hours
I00011941 1 Client geographies serviced
I00011941 2 Service delivery locations
I00011941 3 Enabling solutions implemented (what did we sell?)
I00011941 4 Number of members enrolled
I00011941 5 Number of providers enrolled
I00011941 6 Number of claims processed (annual)
I00011941 7 Number of encounters (annual)
I00011941 8 Dollar value of claims processed (annual)
I00011941 9 Average number of calls per month
I00011941 10 DDI effort in hours
I00011942 1 Nature of the Engagement
I00011942 2 Nature of Engagement - Other:
I00011942 3 Execution Methodology
I00011942 4 Execution Methodology - Other:
I00011942 5 Contract Type
I00011942 6 Hosting partner for in scope apps
I00011942 7 Hosting partner for in scope apps - Other:
I00011942 8 Main competitor
I00011942 9 Is engagement global or local
I00011942 10 Application technologies used - Other:
I00011945 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00011945 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00011945 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00011945 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00011945 5 Did an ES Client or Practice Principal help sell this engagement
I00011945 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00011945 7 Client executive sponsor title -
I00011945 8 Will we produce a formal written client deliverable?
I00011945 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011945 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00011947 1 Nature of the Engagement
I00011947 2 Nature of Engagement - Other:
I00011947 3 Execution Methodology
I00011947 4 Execution Methodology - Other:
I00011947 5 Contract Type
I00011947 6 Hosting partner for in scope apps
I00011947 7 Hosting partner for in scope apps - Other:
I00011947 8 Main competitor
I00011947 9 Is engagement global or local
I00011947 10 Application technologies used - Other:
I00011970 1 Client geographies serviced
I00011970 2 Service delivery locations
I00011970 3 Enabling solutions implemented (what did we sell?)
I00011970 4 Number of members enrolled
I00011970 5 Number of providers enrolled
I00011970 6 Number of claims processed (annual)
I00011970 7 Number of encounters (annual)
I00011970 8 Dollar value of claims processed (annual)
I00011970 9 Average number of calls per month
I00011970 10 DDI effort in hours
I00011982 1 Client geographies serviced
I00011982 2 Service delivery locations
I00011982 3 Enabling solutions implemented (what did we sell?)
I00011982 4 Number of members enrolled
I00011982 5 Number of providers enrolled
I00011982 6 Number of claims processed (annual)
I00011982 7 Number of encounters (annual)
I00011982 8 Dollar value of claims processed (annual)
I00011982 9 Average number of calls per month
I00011982 10 DDI effort in hours
I00011993 1 What is the size of client’s application portfolio?
I00011993 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00011993 3 What are the client’s soon-to-be sunset technologies?
I00011993 4 Client's soon-to-be sunset technologies - Other:
I00011993 5 Application hosting location(s) with percentage allocation (should total 100%)
I00011993 6 Is the legacy application a core application?
I00011993 7 What are the applications/middleware/data bases that are in the environment?
I00011993 8 Application/Middleware/Databases - Other:
I00011993 9 What is the business focus area for the application being retired?
I00011993 10 What cost reduction is the client expecting?
I00011997 1 Deal scope for Site Support
I00011997 2 Device type(s) to be supported
I00011997 3 Site Support levels requested
I00011997 4 Site Support levels requested - Other:
I00011997 5 Single site location or multiple
I00011997 6 Locations requiring Site Support
I00011997 7 Service management tool set deployed
I00011997 8 Client primary business driver for outsourcing
I00011997 9 Delivery mode
I00011997 10
I00012005 1 Nature of the Engagement
I00012005 2 Nature of Engagement - Other:
I00012005 3 Execution Methodology
I00012005 4 Execution Methodology - Other:
I00012005 5 Contract Type
I00012005 6 Hosting partner for in scope apps
I00012005 7 Hosting partner for in scope apps - Other:
I00012005 8 Main competitor
I00012005 9 Is engagement global or local
I00012005 10 Application technologies used - Other:
I00012006 1 Application types in scope
I00012006 2 Total number of applications in scope
I00012006 3 Percent of Total App Portfolio in scope
I00012006 4 Is customer global
I00012006 5 T&T Duration – Transition program (Unit: Weeks)
I00012006 6 T&T Duration – Transformation program (Unit: Months)
I00012006 7 AMS operating model included
I00012006 8 Service levels type included
I00012006 9 Application technologies in scope
I00012006 10 AMS standard tools and solution components
I00012036 1 Nature of the Engagement
I00012036 2 Nature of Engagement - Other:
I00012036 3 Execution Methodology
I00012036 4 Execution Methodology - Other:
I00012036 5 Contract Type
I00012036 6 Hosting partner for in scope apps
I00012036 7 Hosting partner for in scope apps - Other:
I00012036 8 Main competitor
I00012036 9 Is engagement global or local
I00012036 10 Application technologies used - Other:
I00012036 1 Application types in scope
I00012036 2 Total number of applications in scope
I00012036 3 Percent of Total App Portfolio in scope
I00012036 4 Is customer global
I00012036 5 T&T Duration – Transition program (Unit: Weeks)
I00012036 6 T&T Duration – Transformation program (Unit: Months)
I00012036 7 AMS operating model included
I00012036 8 Service levels type included
I00012036 9 Application technologies in scope
I00012036 10 AMS standard tools and solution components
I00012036 1 Geographic location
I00012036 2 Number of physical images
I00012036 3 Number of virtual images
I00012036 4 OS type
I00012036 5 Websphere version (if in environment)
I00012036 6 Apache version (if in environment)
I00012036 7 Oracle DB version (if in environment)
I00012036 8 SQL version (if in environment)
I00012036 9 SAP version (if in environment)
I00012036 10 MS Dynamics version (if in environment)
I00012038 1 Specific Mobile Applications Service delivered
I00012038 2 Primary targeted end-user type
I00012038 3 Targeted number of end-users :
I00012038 4 Primary Business Driver
I00012038 5 Primary business driver - Other:
I00012038 6 Cloud pull through business $M
I00012038 7 If existing industry solution used, please describe (optional) -
I00012038 8 Single mobile OS or multiple mobile
I00012038 9 Backend Type
I00012038 10 Backend Type - Other:
I00012040 1 Geographic location
I00012040 2 Number of physical images
I00012040 3 Number of virtual images
I00012040 4 OS type
I00012040 5 Websphere version (if in environment)
I00012040 6 Apache version (if in environment)
I00012040 7 Oracle DB version (if in environment)
I00012040 8 SQL version (if in environment)
I00012040 9 SAP version (if in environment)
I00012040 10 MS Dynamics version (if in environment)
I00012041 1 Geographic location
I00012041 2 Number of physical images
I00012041 3 Number of virtual images
I00012041 4 OS type
I00012041 5 Websphere version (if in environment)
I00012041 6 Apache version (if in environment)
I00012041 7 Oracle DB version (if in environment)
I00012041 8 SQL version (if in environment)
I00012041 9 SAP version (if in environment)
I00012041 10 MS Dynamics version (if in environment)
I00012042 1 Deal scope for Site Support
I00012042 2 Device type(s) to be supported
I00012042 3 Site Support levels requested
I00012042 4 Site Support levels requested - Other:
I00012042 5 Single site location or multiple
I00012042 6 Locations requiring Site Support
I00012042 7 Service management tool set deployed
I00012042 8 Client primary business driver for outsourcing
I00012042 9 Delivery mode
I00012042 10
I00012047 1 Application types in scope
I00012047 2 Total number of applications in scope
I00012047 3 Percent of Total App Portfolio in scope
I00012047 4 Is customer global
I00012047 5 T&T Duration – Transition program (Unit: Weeks)
I00012047 6 T&T Duration – Transformation program (Unit: Months)
I00012047 7 AMS operating model included
I00012047 8 Service levels type included
I00012047 9 Application technologies in scope
I00012047 10 AMS standard tools and solution components
I00012048 1 Nature of the Engagement
I00012048 2 Nature of Engagement - Other:
I00012048 3 Execution Methodology
I00012048 4 Execution Methodology - Other:
I00012048 5 Contract Type
I00012048 6 Hosting partner for in scope apps
I00012048 7 Hosting partner for in scope apps - Other:
I00012048 8 Main competitor
I00012048 9 Is engagement global or local
I00012048 10 Application technologies used - Other:
I00012051 1 Nature of the Engagement
I00012051 2 Nature of Engagement - Other:
I00012051 3 Execution Methodology
I00012051 4 Execution Methodology - Other:
I00012051 5 Contract Type
I00012051 6 Hosting partner for in scope apps
I00012051 7 Hosting partner for in scope apps - Other:
I00012051 8 Main competitor
I00012051 9 Is engagement global or local
I00012051 10 Application technologies used - Other:
I00012053 1 Application types in scope
I00012053 2 Total number of applications in scope
I00012053 3 Percent of Total App Portfolio in scope
I00012053 4 Is customer global
I00012053 5 T&T Duration – Transition program (Unit: Weeks)
I00012053 6 T&T Duration – Transformation program (Unit: Months)
I00012053 7 AMS operating model included
I00012053 8 Service levels type included
I00012053 9 Application technologies in scope
I00012053 10 AMS standard tools and solution components
I00012064 1 Nature of the Engagement
I00012064 2 Nature of Engagement - Other:
I00012064 3 Execution Methodology
I00012064 4 Execution Methodology - Other:
I00012064 5 Contract Type
I00012064 6 Hosting partner for in scope apps
I00012064 7 Hosting partner for in scope apps - Other:
I00012064 8 Main competitor
I00012064 9 Is engagement global or local
I00012064 10 Application technologies used - Other:
I00012075 1 Geographic location
I00012075 2 Number of Windows 2012 virtual/physical images
I00012075 3 Number of Linux virtual/physical images
I00012075 4 Number of Redhat virtual/physical images
I00012075 5 Applications that are in the environment and current versions
I00012075 6 ISV/SaaS Applications that are in the environment and current versions
I00012075 7 Middleware/data bases that are in the environment and current versions
I00012075 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00012075 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00012075 10 What types of Network Services were required
I00012087 1 Number of Widows 2012 virtual/physical images
I00012087 2 Number of Linux virtual/physical images
I00012087 3 Number of Redhat virtual/physical images
I00012087 4 SAP version (if in environment)
I00012087 5 MS Dynamics version (if in environment)
I00012087 6 Sharepoint version (if in environment)
I00012087 7 Custom Applications in environment
I00012087 8 Websphere version (if in environment)
I00012087 9 JBOSS version (if in environment)
I00012087 10 Apache version (if in environment)
I00012088 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012088 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012088 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012088 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012088 5 Did an ES Client or Practice Principal help sell this engagement
I00012088 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012088 7 Client executive sponsor title -
I00012088 8 Will we produce a formal written client deliverable?
I00012088 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012088 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012122 1 Application types in scope
I00012122 2 Total number of applications in scope
I00012122 3 Percent of Total App Portfolio in scope
I00012122 4 Is customer global
I00012122 5 T&T Duration – Transition program (Unit: Weeks)
I00012122 6 T&T Duration – Transformation program (Unit: Months)
I00012122 7 AMS operating model included
I00012122 8 Service levels type included
I00012122 9 Application technologies in scope
I00012122 10 AMS standard tools and solution components
I00012124 1 Application types in scope
I00012124 2 Total number of applications in scope
I00012124 3 Percent of Total App Portfolio in scope
I00012124 4 Is customer global
I00012124 5 T&T Duration – Transition program (Unit: Weeks)
I00012124 6 T&T Duration – Transformation program (Unit: Months)
I00012124 7 AMS operating model included
I00012124 8 Service levels type included
I00012124 9 Application technologies in scope
I00012124 10 AMS standard tools and solution components
I00012124 1 Geographic location
I00012124 2 Number of physical images
I00012124 3 Number of virtual images
I00012124 4 OS type
I00012124 5 Websphere version (if in environment)
I00012124 6 Apache version (if in environment)
I00012124 7 Oracle DB version (if in environment)
I00012124 8 SQL version (if in environment)
I00012124 9 SAP version (if in environment)
I00012124 10 MS Dynamics version (if in environment)
I00012127 1 Application types in scope
I00012127 2 Total number of applications in scope
I00012127 3 Percent of Total App Portfolio in scope
I00012127 4 Is customer global
I00012127 5 T&T Duration – Transition program (Unit: Weeks)
I00012127 6 T&T Duration – Transformation program (Unit: Months)
I00012127 7 AMS operating model included
I00012127 8 Service levels type included
I00012127 9 Application technologies in scope
I00012127 10 AMS standard tools and solution components
I00012127 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012127 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012127 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012127 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012127 5 Did an ES Client or Practice Principal help sell this engagement
I00012127 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012127 7 Client executive sponsor title -
I00012127 8 Will we produce a formal written client deliverable?
I00012127 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012127 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012128 1 Application types in scope
I00012128 2 Total number of applications in scope
I00012128 3 Percent of Total App Portfolio in scope
I00012128 4 Is customer global
I00012128 5 T&T Duration – Transition program (Unit: Weeks)
I00012128 6 T&T Duration – Transformation program (Unit: Months)
I00012128 7 AMS operating model included
I00012128 8 Service levels type included
I00012128 9 Application technologies in scope
I00012128 10 AMS standard tools and solution components
I00012131 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012131 2 Tool(s) Availability
I00012131 3 Breakdown of testing types
I00012131 4 Phases of testing included in contract
I00012131 5 Total number of customer use cases/test cases (enter 5 digits)
I00012131 6 % of use cases/test cases automated
I00012131 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012131 8 Industry compliance, standards, security delivery models needs of the customer
I00012131 9 Is testing bundled with Apps services?
I00012131 10
I00012155 1 Processes in scope
I00012155 2 Processes in scope - Other:
I00012155 3 Client geographies serviced
I00012155 4 Service delivery locations
I00012155 5 Service delivery locations - Other:
I00012155 6 Enabling technologies implemented
I00012155 7 Enabling technologies implemented - Other:
I00012155 8 Client Finance systems utilized
I00012155 9 Client Finance systems utilized - Other:
I00012155 10 Key volume metrics
I00012165 1 Nature of the Engagement
I00012165 2 Nature of Engagement - Other:
I00012165 3 Execution Methodology
I00012165 4 Execution Methodology - Other:
I00012165 5 Contract Type
I00012165 6 Hosting partner for in scope apps
I00012165 7 Hosting partner for in scope apps - Other:
I00012165 8 Main competitor
I00012165 9 Is engagement global or local
I00012165 10 Application technologies used - Other:
I00012186 1 Geographic location
I00012186 2 Number of physical images
I00012186 3 Number of virtual images
I00012186 4 OS type
I00012186 5 Websphere version (if in environment)
I00012186 6 Apache version (if in environment)
I00012186 7 Oracle DB version (if in environment)
I00012186 8 SQL version (if in environment)
I00012186 9 SAP version (if in environment)
I00012186 10 MS Dynamics version (if in environment)
I00012206 1 Geographic location
I00012206 2 Number of physical images
I00012206 3 Number of virtual images
I00012206 4 OS type
I00012206 5 Websphere version (if in environment)
I00012206 6 Apache version (if in environment)
I00012206 7 Oracle DB version (if in environment)
I00012206 8 SQL version (if in environment)
I00012206 9 SAP version (if in environment)
I00012206 10 MS Dynamics version (if in environment)
I00012210 1 Geographic location
I00012210 2 Number of physical images
I00012210 3 Number of virtual images
I00012210 4 OS type
I00012210 5 Websphere version (if in environment)
I00012210 6 Apache version (if in environment)
I00012210 7 Oracle DB version (if in environment)
I00012210 8 SQL version (if in environment)
I00012210 9 SAP version (if in environment)
I00012210 10 MS Dynamics version (if in environment)
I00012214 1 Nature of the Engagement
I00012214 2 Nature of Engagement - Other:
I00012214 3 Execution Methodology
I00012214 4 Execution Methodology - Other:
I00012214 5 Contract Type
I00012214 6 Hosting partner for in scope apps
I00012214 7 Hosting partner for in scope apps - Other:
I00012214 8 Main competitor
I00012214 9 Is engagement global or local
I00012214 10 Application technologies used - Other:
I00012215 1 Application types in scope
I00012215 2 Total number of applications in scope
I00012215 3 Percent of Total App Portfolio in scope
I00012215 4 Is customer global
I00012215 5 T&T Duration – Transition program (Unit: Weeks)
I00012215 6 T&T Duration – Transformation program (Unit: Months)
I00012215 7 AMS operating model included
I00012215 8 Service levels type included
I00012215 9 Application technologies in scope
I00012215 10 AMS standard tools and solution components
I00012215 1 Application types in scope
I00012215 2 Total number of applications in scope
I00012215 3 Percent of Total App Portfolio in scope
I00012215 4 Is customer global
I00012215 5 T&T Duration – Transition program (Unit: Weeks)
I00012215 6 T&T Duration – Transformation program (Unit: Months)
I00012215 7 AMS operating model included
I00012215 8 Service levels type included
I00012215 9 Application technologies in scope
I00012215 10 AMS standard tools and solution components
I00012219 1 Nature of the Engagement
I00012219 2 Nature of Engagement - Other:
I00012219 3 Execution Methodology
I00012219 4 Execution Methodology - Other:
I00012219 5 Contract Type
I00012219 6 Hosting partner for in scope apps
I00012219 7 Hosting partner for in scope apps - Other:
I00012219 8 Main competitor
I00012219 9 Is engagement global or local
I00012219 10 Application technologies used - Other:
I00012219 1 Application types in scope
I00012219 2 Total number of applications in scope
I00012219 3 Percent of Total App Portfolio in scope
I00012219 4 Is customer global
I00012219 5 T&T Duration – Transition program (Unit: Weeks)
I00012219 6 T&T Duration – Transformation program (Unit: Months)
I00012219 7 AMS operating model included
I00012219 8 Service levels type included
I00012219 9 Application technologies in scope
I00012219 10 AMS standard tools and solution components
I00012221 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012221 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012221 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012221 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012221 5 Did an ES Client or Practice Principal help sell this engagement
I00012221 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012221 7 Client executive sponsor title -
I00012221 8 Will we produce a formal written client deliverable?
I00012221 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012221 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012235 1 Application types in scope
I00012235 2 Total number of applications in scope
I00012235 3 Percent of Total App Portfolio in scope
I00012235 4 Is customer global
I00012235 5 T&T Duration – Transition program (Unit: Weeks)
I00012235 6 T&T Duration – Transformation program (Unit: Months)
I00012235 7 AMS operating model included
I00012235 8 Service levels type included
I00012235 9 Application technologies in scope
I00012235 10 AMS standard tools and solution components
I00012235 1 Application types in scope
I00012235 2 Total number of applications in scope
I00012235 3 Percent of Total App Portfolio in scope
I00012235 4 Is customer global
I00012235 5 T&T Duration – Transition program (Unit: Weeks)
I00012235 6 T&T Duration – Transformation program (Unit: Months)
I00012235 7 AMS operating model included
I00012235 8 Service levels type included
I00012235 9 Application technologies in scope
I00012235 10 AMS standard tools and solution components
I00012236 1 Application types in scope
I00012236 2 Total number of applications in scope
I00012236 3 Percent of Total App Portfolio in scope
I00012236 4 Is customer global
I00012236 5 T&T Duration – Transition program (Unit: Weeks)
I00012236 6 T&T Duration – Transformation program (Unit: Months)
I00012236 7 AMS operating model included
I00012236 8 Service levels type included
I00012236 9 Application technologies in scope
I00012236 10 AMS standard tools and solution components
I00012242 1 Geographic location
I00012242 2 Number of physical images
I00012242 3 Number of virtual images
I00012242 4 OS type
I00012242 5 Websphere version (if in environment)
I00012242 6 Apache version (if in environment)
I00012242 7 Oracle DB version (if in environment)
I00012242 8 SQL version (if in environment)
I00012242 9 SAP version (if in environment)
I00012242 10 MS Dynamics version (if in environment)
I00012245 1 Nature of the Engagement
I00012245 2 Nature of Engagement - Other:
I00012245 3 Execution Methodology
I00012245 4 Execution Methodology - Other:
I00012245 5 Contract Type
I00012245 6 Hosting partner for in scope apps
I00012245 7 Hosting partner for in scope apps - Other:
I00012245 8 Main competitor
I00012245 9 Is engagement global or local
I00012245 10 Application technologies used - Other:
I00012253 1 Device type(s) to be supported
I00012253 2 Service Desk Support levels requested
I00012253 3 Service Desk Support level - Other:
I00012253 4 Onshore service desk required
I00012253 5 Service management tool set deployed
I00012253 6 Service management tool set - Other:
I00012253 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00012253 8 Client primary business driver for outsourcing
I00012253 9 Client primary business driver for outsourcing - Other:
I00012253 10 Self Service requirement
I00012254 1 Application types in scope
I00012254 2 Total number of applications in scope
I00012254 3 Percent of Total App Portfolio in scope
I00012254 4 Is customer global
I00012254 5 T&T Duration – Transition program (Unit: Weeks)
I00012254 6 T&T Duration – Transformation program (Unit: Months)
I00012254 7 AMS operating model included
I00012254 8 Service levels type included
I00012254 9 Application technologies in scope
I00012254 10 AMS standard tools and solution components
I00012258 1 Nature of the Engagement
I00012258 2 Nature of Engagement - Other:
I00012258 3 Execution Methodology
I00012258 4 Execution Methodology - Other:
I00012258 5 Contract Type
I00012258 6 Hosting partner for in scope apps
I00012258 7 Hosting partner for in scope apps - Other:
I00012258 8 Main competitor
I00012258 9 Is engagement global or local
I00012258 10 Application technologies used - Other:
I00012258 1 Nature of the Engagement
I00012258 2 Nature of Engagement - Other:
I00012258 3 Execution Methodology
I00012258 4 Execution Methodology - Other:
I00012258 5 Contract Type
I00012258 6 Hosting partner for in scope apps
I00012258 7 Hosting partner for in scope apps - Other:
I00012258 8 Main competitor
I00012258 9 Is engagement global or local
I00012258 10 Application technologies used - Other:
I00012260 1 Deal scope for Site Support
I00012260 2 Device type(s) to be supported
I00012260 3 Site Support levels requested
I00012260 4 Site Support levels requested - Other:
I00012260 5 Single site location or multiple
I00012260 6 Locations requiring Site Support
I00012260 7 Service management tool set deployed
I00012260 8 Client primary business driver for outsourcing
I00012260 9 Delivery mode
I00012260 10
I00012261 1 Deal scope for Site Support
I00012261 2 Device type(s) to be supported
I00012261 3 Site Support levels requested
I00012261 4 Site Support levels requested - Other:
I00012261 5 Single site location or multiple
I00012261 6 Locations requiring Site Support
I00012261 7 Service management tool set deployed
I00012261 8 Client primary business driver for outsourcing
I00012261 9 Delivery mode
I00012261 10
I00012266 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012266 2 Tool(s) Availability
I00012266 3 Breakdown of testing types
I00012266 4 Phases of testing included in contract
I00012266 5 Total number of customer use cases/test cases (enter 5 digits)
I00012266 6 % of use cases/test cases automated
I00012266 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012266 8 Industry compliance, standards, security delivery models needs of the customer
I00012266 9 Is testing bundled with Apps services?
I00012266 10
I00012269 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012269 2 Tool(s) Availability
I00012269 3 Breakdown of testing types
I00012269 4 Phases of testing included in contract
I00012269 5 Total number of customer use cases/test cases (enter 5 digits)
I00012269 6 % of use cases/test cases automated
I00012269 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012269 8 Industry compliance, standards, security delivery models needs of the customer
I00012269 9 Is testing bundled with Apps services?
I00012269 10
I00012269 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012269 2 Tool(s) Availability
I00012269 3 Breakdown of testing types
I00012269 4 Phases of testing included in contract
I00012269 5 Total number of customer use cases/test cases (enter 5 digits)
I00012269 6 % of use cases/test cases automated
I00012269 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012269 8 Industry compliance, standards, security delivery models needs of the customer
I00012269 9 Is testing bundled with Apps services?
I00012269 10
I00012296 1 Client geographies serviced
I00012296 2 Service delivery locations
I00012296 3 Enabling solutions implemented (what did we sell?)
I00012296 4 Number of members enrolled
I00012296 5 Number of providers enrolled
I00012296 6 Number of claims processed (annual)
I00012296 7 Number of encounters (annual)
I00012296 8 Dollar value of claims processed (annual)
I00012296 9 Average number of calls per month
I00012296 10 DDI effort in hours
I00012297 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012297 2 Tool(s) Availability
I00012297 3 Breakdown of testing types
I00012297 4 Phases of testing included in contract
I00012297 5 Total number of customer use cases/test cases (enter 5 digits)
I00012297 6 % of use cases/test cases automated
I00012297 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012297 8 Industry compliance, standards, security delivery models needs of the customer
I00012297 9 Is testing bundled with Apps services?
I00012297 10
I00012297 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012297 2 Tool(s) Availability
I00012297 3 Breakdown of testing types
I00012297 4 Phases of testing included in contract
I00012297 5 Total number of customer use cases/test cases (enter 5 digits)
I00012297 6 % of use cases/test cases automated
I00012297 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012297 8 Industry compliance, standards, security delivery models needs of the customer
I00012297 9 Is testing bundled with Apps services?
I00012297 10
I00012299 1 Application types in scope
I00012299 2 Total number of applications in scope
I00012299 3 Percent of Total App Portfolio in scope
I00012299 4 Is customer global
I00012299 5 T&T Duration – Transition program (Unit: Weeks)
I00012299 6 T&T Duration – Transformation program (Unit: Months)
I00012299 7 AMS operating model included
I00012299 8 Service levels type included
I00012299 9 Application technologies in scope
I00012299 10 AMS standard tools and solution components
I00012302 1 Application types in scope
I00012302 2 Total number of applications in scope
I00012302 3 Percent of Total App Portfolio in scope
I00012302 4 Is customer global
I00012302 5 T&T Duration – Transition program (Unit: Weeks)
I00012302 6 T&T Duration – Transformation program (Unit: Months)
I00012302 7 AMS operating model included
I00012302 8 Service levels type included
I00012302 9 Application technologies in scope
I00012302 10 AMS standard tools and solution components
I00012302 1 Application types in scope
I00012302 2 Total number of applications in scope
I00012302 3 Percent of Total App Portfolio in scope
I00012302 4 Is customer global
I00012302 5 T&T Duration – Transition program (Unit: Weeks)
I00012302 6 T&T Duration – Transformation program (Unit: Months)
I00012302 7 AMS operating model included
I00012302 8 Service levels type included
I00012302 9 Application technologies in scope
I00012302 10 AMS standard tools and solution components
I00012302 1 Application types in scope
I00012302 2 Total number of applications in scope
I00012302 3 Percent of Total App Portfolio in scope
I00012302 4 Is customer global
I00012302 5 T&T Duration – Transition program (Unit: Weeks)
I00012302 6 T&T Duration – Transformation program (Unit: Months)
I00012302 7 AMS operating model included
I00012302 8 Service levels type included
I00012302 9 Application technologies in scope
I00012302 10 AMS standard tools and solution components
I00012312 1 Application types in scope
I00012312 2 Total number of applications in scope
I00012312 3 Percent of Total App Portfolio in scope
I00012312 4 Is customer global
I00012312 5 T&T Duration – Transition program (Unit: Weeks)
I00012312 6 T&T Duration – Transformation program (Unit: Months)
I00012312 7 AMS operating model included
I00012312 8 Service levels type included
I00012312 9 Application technologies in scope
I00012312 10 AMS standard tools and solution components
I00012325 1 Device type(s) to be supported
I00012325 2 Service Desk Support levels requested
I00012325 3 Service Desk Support level - Other:
I00012325 4 Onshore service desk required
I00012325 5 Service management tool set deployed
I00012325 6 Service management tool set - Other:
I00012325 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00012325 8 Client primary business driver for outsourcing
I00012325 9 Client primary business driver for outsourcing - Other:
I00012325 10 Self Service requirement
I00012325 1 Deal scope for Site Support
I00012325 2 Device type(s) to be supported
I00012325 3 Site Support levels requested
I00012325 4 Site Support levels requested - Other:
I00012325 5 Single site location or multiple
I00012325 6 Locations requiring Site Support
I00012325 7 Service management tool set deployed
I00012325 8 Client primary business driver for outsourcing
I00012325 9 Delivery mode
I00012325 10
I00012325 1 Geographic location
I00012325 2 Number of physical images
I00012325 3 Number of virtual images
I00012325 4 OS type
I00012325 5 Websphere version (if in environment)
I00012325 6 Apache version (if in environment)
I00012325 7 Oracle DB version (if in environment)
I00012325 8 SQL version (if in environment)
I00012325 9 SAP version (if in environment)
I00012325 10 MS Dynamics version (if in environment)
I00012327 1 Geographic location
I00012327 2 Number of physical images
I00012327 3 Number of virtual images
I00012327 4 OS type
I00012327 5 Websphere version (if in environment)
I00012327 6 Apache version (if in environment)
I00012327 7 Oracle DB version (if in environment)
I00012327 8 SQL version (if in environment)
I00012327 9 SAP version (if in environment)
I00012327 10 MS Dynamics version (if in environment)
I00012330 1 Nature of the Engagement
I00012330 2 Nature of Engagement - Other:
I00012330 3 Execution Methodology
I00012330 4 Execution Methodology - Other:
I00012330 5 Contract Type
I00012330 6 Hosting partner for in scope apps
I00012330 7 Hosting partner for in scope apps - Other:
I00012330 8 Main competitor
I00012330 9 Is engagement global or local
I00012330 10 Application technologies used - Other:
I00012331 1 Percentage of users on Presentation Virtualization - Application
I00012331 2 Percentage of users on Presentation Virtualization - Desktop
I00012331 3 Percentage of users on Non Persistent Virtualized Desktop
I00012331 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00012331 5 Percentage of users on Persistent Virtualized Desktop
I00012331 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00012331 7 Percentage of users located in branch office locations, must total 100%
I00012331 8 # Desktops
I00012331 9 # Laptops
I00012331 10 # Thin Client- Managed
I00012331 1 Geographic location
I00012331 2 Number of physical images
I00012331 3 Number of virtual images
I00012331 4 OS type
I00012331 5 Websphere version (if in environment)
I00012331 6 Apache version (if in environment)
I00012331 7 Oracle DB version (if in environment)
I00012331 8 SQL version (if in environment)
I00012331 9 SAP version (if in environment)
I00012331 10 MS Dynamics version (if in environment)
I00012341 1 Client geographies serviced
I00012341 2 Service delivery locations
I00012341 3 Enabling solutions implemented (what did we sell?)
I00012341 4 Number of members enrolled
I00012341 5 Number of providers enrolled
I00012341 6 Number of claims processed (annual)
I00012341 7 Number of encounters (annual)
I00012341 8 Dollar value of claims processed (annual)
I00012341 9 Average number of calls per month
I00012341 10 DDI effort in hours
I00012341 1 Client geographies serviced
I00012341 2 Service delivery locations
I00012341 3 Enabling solutions implemented (what did we sell?)
I00012341 4 Number of members enrolled
I00012341 5 Number of providers enrolled
I00012341 6 Number of claims processed (annual)
I00012341 7 Number of encounters (annual)
I00012341 8 Dollar value of claims processed (annual)
I00012341 9 Average number of calls per month
I00012341 10 DDI effort in hours
I00012367 1 Processes in scope
I00012367 2 Processes in scope - Other:
I00012367 3 Client geographies serviced
I00012367 4 Service delivery locations
I00012367 5 Service delivery locations - Other:
I00012367 6 Enabling technologies implemented
I00012367 7 Enabling technologies implemented - Other:
I00012367 8 Client Finance systems utilized
I00012367 9 Client Finance systems utilized - Other:
I00012367 10 Key volume metrics
I00012376 1 SLMS Services contracted
I00012376 2 Number of countries that require support and/or invoicing :
I00012376 3 List of software publishers in scope
I00012376 4 Software publishers in scope - Other:
I00012376 5 # of seats in Microsoft Enterprise Agreement
I00012376 6 Key driver for client decision
I00012376 7 Total $ annual software spend ($M)
I00012376 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00012376 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00012376 10 Asset inventory tooling used by customer
I00012384 1 Nature of the Engagement
I00012384 2 Nature of Engagement - Other:
I00012384 3 Execution Methodology
I00012384 4 Execution Methodology - Other:
I00012384 5 Contract Type
I00012384 6 Hosting partner for in scope apps
I00012384 7 Hosting partner for in scope apps - Other:
I00012384 8 Main competitor
I00012384 9 Is engagement global or local
I00012384 10 Application technologies used - Other:
I00012399 1 Geographic location
I00012399 2 Number of physical images
I00012399 3 Number of virtual images
I00012399 4 OS type
I00012399 5 Websphere version (if in environment)
I00012399 6 Apache version (if in environment)
I00012399 7 Oracle DB version (if in environment)
I00012399 8 SQL version (if in environment)
I00012399 9 SAP version (if in environment)
I00012399 10 MS Dynamics version (if in environment)
I00012400 1 Nature of the Engagement
I00012400 2 Nature of Engagement - Other:
I00012400 3 Execution Methodology
I00012400 4 Execution Methodology - Other:
I00012400 5 Contract Type
I00012400 6 Hosting partner for in scope apps
I00012400 7 Hosting partner for in scope apps - Other:
I00012400 8 Main competitor
I00012400 9 Is engagement global or local
I00012400 10 Application technologies used - Other:
I00012407 1 Nature of the Engagement
I00012407 2 Nature of Engagement - Other:
I00012407 3 Execution Methodology
I00012407 4 Execution Methodology - Other:
I00012407 5 Contract Type
I00012407 6 Hosting partner for in scope apps
I00012407 7 Hosting partner for in scope apps - Other:
I00012407 8 Main competitor
I00012407 9 Is engagement global or local
I00012407 10 Application technologies used - Other:
I00012407 1 Geographic location
I00012407 2 Number of physical images
I00012407 3 Number of virtual images
I00012407 4 OS type
I00012407 5 Websphere version (if in environment)
I00012407 6 Apache version (if in environment)
I00012407 7 Oracle DB version (if in environment)
I00012407 8 SQL version (if in environment)
I00012407 9 SAP version (if in environment)
I00012407 10 MS Dynamics version (if in environment)
I00012413 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012413 2 Tool(s) Availability
I00012413 3 Breakdown of testing types
I00012413 4 Phases of testing included in contract
I00012413 5 Total number of customer use cases/test cases (enter 5 digits)
I00012413 6 % of use cases/test cases automated
I00012413 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012413 8 Industry compliance, standards, security delivery models needs of the customer
I00012413 9 Is testing bundled with Apps services?
I00012413 10
I00012413 1 Scope of Services
I00012413 2 Products Used
I00012413 3 Products Used - Other:
I00012413 4 Supported Channels
I00012413 5 Supported Channels - Other:
I00012413 6 Delivery Locations
I00012413 7 Third-Party Partners used :
I00012413 8
I00012413 9
I00012413 10
I00012415 1 SLMS Services contracted
I00012415 2 Number of countries that require support and/or invoicing :
I00012415 3 List of software publishers in scope
I00012415 4 Software publishers in scope - Other:
I00012415 5 # of seats in Microsoft Enterprise Agreement
I00012415 6 Key driver for client decision
I00012415 7 Total $ annual software spend ($M)
I00012415 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00012415 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00012415 10 Asset inventory tooling used by customer
I00012415 1 Deal scope for Site Support
I00012415 2 Device type(s) to be supported
I00012415 3 Site Support levels requested
I00012415 4 Site Support levels requested - Other:
I00012415 5 Single site location or multiple
I00012415 6 Locations requiring Site Support
I00012415 7 Service management tool set deployed
I00012415 8 Client primary business driver for outsourcing
I00012415 9 Delivery mode
I00012415 10
I00012415 1 Deal scope for Site Support
I00012415 2 Device type(s) to be supported
I00012415 3 Site Support levels requested
I00012415 4 Site Support levels requested - Other:
I00012415 5 Single site location or multiple
I00012415 6 Locations requiring Site Support
I00012415 7 Service management tool set deployed
I00012415 8 Client primary business driver for outsourcing
I00012415 9 Delivery mode
I00012415 10
I00012432 1 Processes in scope (HR and Payroll related activities)
I00012432 2 Client geographies serviced
I00012432 3 Service delivery locations
I00012432 4 Service delivery locations - Other:
I00012432 5 Enabling technologies implemented
I00012432 6 Client HR and Payroll systems utilized
I00012432 7 Client HR and Payroll systems utilized - Other:
I00012432 8 Key volume metrics
I00012432 9 Key volume metrics - Other:
I00012432 10 Number of FTEs
I00012432 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012432 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012432 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012432 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012432 5 Did an ES Client or Practice Principal help sell this engagement
I00012432 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012432 7 Client executive sponsor title -
I00012432 8 Will we produce a formal written client deliverable?
I00012432 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012432 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012432 1 Geographic location
I00012432 2 Number of physical images
I00012432 3 Number of virtual images
I00012432 4 OS type
I00012432 5 Websphere version (if in environment)
I00012432 6 Apache version (if in environment)
I00012432 7 Oracle DB version (if in environment)
I00012432 8 SQL version (if in environment)
I00012432 9 SAP version (if in environment)
I00012432 10 MS Dynamics version (if in environment)
I00012432 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012432 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012432 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012432 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012432 5 Did an ES Client or Practice Principal help sell this engagement
I00012432 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012432 7 Client executive sponsor title -
I00012432 8 Will we produce a formal written client deliverable?
I00012432 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012432 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012432 1 Geographic location
I00012432 2 Number of physical images
I00012432 3 Number of virtual images
I00012432 4 OS type
I00012432 5 Websphere version (if in environment)
I00012432 6 Apache version (if in environment)
I00012432 7 Oracle DB version (if in environment)
I00012432 8 SQL version (if in environment)
I00012432 9 SAP version (if in environment)
I00012432 10 MS Dynamics version (if in environment)
I00012439 1 Recovery Time Objective (Unit hours)
I00012439 2 Recovery Point Objective (Unit hours)
I00012439 3 Number of virtual/physical image: Windows 2042
I00012439 4 Number of virtual/physical images: Linux
I00012439 5 Number of virtual/physical images: Redhat
I00012439 6 Number of virtual/physical images: AIX
I00012439 7 Number of virtual/physical images: Solaris
I00012439 8 Number of virtual/physical images: -UX
I00012439 9 Amount of Protected Storage (Unit TB)
I00012439 10 What industry compliance, security levels, regulatory were needed?
I00012457 1 Application types in scope
I00012457 2 Total number of applications in scope
I00012457 3 Percent of Total App Portfolio in scope
I00012457 4 Is customer global
I00012457 5 T&T Duration – Transition program (Unit: Weeks)
I00012457 6 T&T Duration – Transformation program (Unit: Months)
I00012457 7 AMS operating model included
I00012457 8 Service levels type included
I00012457 9 Application technologies in scope
I00012457 10 AMS standard tools and solution components
I00012457 1 Application types in scope
I00012457 2 Total number of applications in scope
I00012457 3 Percent of Total App Portfolio in scope
I00012457 4 Is customer global
I00012457 5 T&T Duration – Transition program (Unit: Weeks)
I00012457 6 T&T Duration – Transformation program (Unit: Months)
I00012457 7 AMS operating model included
I00012457 8 Service levels type included
I00012457 9 Application technologies in scope
I00012457 10 AMS standard tools and solution components
I00012457 1 Application types in scope
I00012457 2 Total number of applications in scope
I00012457 3 Percent of Total App Portfolio in scope
I00012457 4 Is customer global
I00012457 5 T&T Duration – Transition program (Unit: Weeks)
I00012457 6 T&T Duration – Transformation program (Unit: Months)
I00012457 7 AMS operating model included
I00012457 8 Service levels type included
I00012457 9 Application technologies in scope
I00012457 10 AMS standard tools and solution components
I00012470 1 Application types in scope
I00012470 2 Total number of applications in scope
I00012470 3 Percent of Total App Portfolio in scope
I00012470 4 Is customer global
I00012470 5 T&T Duration – Transition program (Unit: Weeks)
I00012470 6 T&T Duration – Transformation program (Unit: Months)
I00012470 7 AMS operating model included
I00012470 8 Service levels type included
I00012470 9 Application technologies in scope
I00012470 10 AMS standard tools and solution components
I00012476 1 Application types in scope
I00012476 2 Total number of applications in scope
I00012476 3 Percent of Total App Portfolio in scope
I00012476 4 Is customer global
I00012476 5 T&T Duration – Transition program (Unit: Weeks)
I00012476 6 T&T Duration – Transformation program (Unit: Months)
I00012476 7 AMS operating model included
I00012476 8 Service levels type included
I00012476 9 Application technologies in scope
I00012476 10 AMS standard tools and solution components
I00012481 1 Geographic location
I00012481 2 Number of physical images
I00012481 3 Number of virtual images
I00012481 4 OS type
I00012481 5 Websphere version (if in environment)
I00012481 6 Apache version (if in environment)
I00012481 7 Oracle DB version (if in environment)
I00012481 8 SQL version (if in environment)
I00012481 9 SAP version (if in environment)
I00012481 10 MS Dynamics version (if in environment)
I00012490 1 Geographic location
I00012490 2 Number of physical images
I00012490 3 Number of virtual images
I00012490 4 OS type
I00012490 5 Websphere version (if in environment)
I00012490 6 Apache version (if in environment)
I00012490 7 Oracle DB version (if in environment)
I00012490 8 SQL version (if in environment)
I00012490 9 SAP version (if in environment)
I00012490 10 MS Dynamics version (if in environment)
I00012495 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012495 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012495 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012495 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012495 5 Did an ES Client or Practice Principal help sell this engagement
I00012495 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012495 7 Client executive sponsor title -
I00012495 8 Will we produce a formal written client deliverable?
I00012495 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012495 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012495 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012495 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012495 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012495 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012495 5 Did an ES Client or Practice Principal help sell this engagement
I00012495 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012495 7 Client executive sponsor title -
I00012495 8 Will we produce a formal written client deliverable?
I00012495 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012495 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012501 1 What is the size of client’s application portfolio?
I00012501 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00012501 3 What are the client’s soon-to-be sunset technologies?
I00012501 4 Client's soon-to-be sunset technologies - Other:
I00012501 5 Application hosting location(s) with percentage allocation (should total 100%)
I00012501 6 Is the legacy application a core application?
I00012501 7 What are the applications/middleware/data bases that are in the environment?
I00012501 8 Application/Middleware/Databases - Other:
I00012501 9 What is the business focus area for the application being retired?
I00012501 10 What cost reduction is the client expecting?
I00012504 1 Nature of the Engagement
I00012504 2 Nature of Engagement - Other:
I00012504 3 Execution Methodology
I00012504 4 Execution Methodology - Other:
I00012504 5 Contract Type
I00012504 6 Hosting partner for in scope apps
I00012504 7 Hosting partner for in scope apps - Other:
I00012504 8 Main competitor
I00012504 9 Is engagement global or local
I00012504 10 Application technologies used - Other:
I00012515 1 CEM Contact Number of seats
I00012515 2 CEM Contact Number of annual transactions
I00012515 3 CEM Contact Number of countries
I00012515 4 CEM Contact Number of languages required
I00012515 5 Onshore required ?
I00012515 6 Near shore required?
I00012515 7 Off-shore required?
I00012515 8 Are analytics required?
I00012515 9 Are cloud (customer agents) required?
I00012515 10 Is a hybrid model ( + customer agents) required?
I00012518 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012518 2 Tool(s) Availability
I00012518 3 Breakdown of testing types
I00012518 4 Phases of testing included in contract
I00012518 5 Total number of customer use cases/test cases (enter 5 digits)
I00012518 6 % of use cases/test cases automated
I00012518 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012518 8 Industry compliance, standards, security delivery models needs of the customer
I00012518 9 Is testing bundled with Apps services?
I00012518 10
I00012519 1 Geographic location
I00012519 2 Number of physical images
I00012519 3 Number of virtual images
I00012519 4 OS type
I00012519 5 Websphere version (if in environment)
I00012519 6 Apache version (if in environment)
I00012519 7 Oracle DB version (if in environment)
I00012519 8 SQL version (if in environment)
I00012519 9 SAP version (if in environment)
I00012519 10 MS Dynamics version (if in environment)
I00012520 1 Geographic location
I00012520 2 Number of physical images
I00012520 3 Number of virtual images
I00012520 4 OS type
I00012520 5 Websphere version (if in environment)
I00012520 6 Apache version (if in environment)
I00012520 7 Oracle DB version (if in environment)
I00012520 8 SQL version (if in environment)
I00012520 9 SAP version (if in environment)
I00012520 10 MS Dynamics version (if in environment)
I00012520 1 Geographic location
I00012520 2 Number of physical images
I00012520 3 Number of virtual images
I00012520 4 OS type
I00012520 5 Websphere version (if in environment)
I00012520 6 Apache version (if in environment)
I00012520 7 Oracle DB version (if in environment)
I00012520 8 SQL version (if in environment)
I00012520 9 SAP version (if in environment)
I00012520 10 MS Dynamics version (if in environment)
I00012520 1 Geographic location
I00012520 2 Number of physical images
I00012520 3 Number of virtual images
I00012520 4 OS type
I00012520 5 Websphere version (if in environment)
I00012520 6 Apache version (if in environment)
I00012520 7 Oracle DB version (if in environment)
I00012520 8 SQL version (if in environment)
I00012520 9 SAP version (if in environment)
I00012520 10 MS Dynamics version (if in environment)
I00012520 1 Geographic location
I00012520 2 Number of physical images
I00012520 3 Number of virtual images
I00012520 4 OS type
I00012520 5 Websphere version (if in environment)
I00012520 6 Apache version (if in environment)
I00012520 7 Oracle DB version (if in environment)
I00012520 8 SQL version (if in environment)
I00012520 9 SAP version (if in environment)
I00012520 10 MS Dynamics version (if in environment)
I00012523 1 Nature of the Engagement
I00012523 2 Nature of Engagement - Other:
I00012523 3 Execution Methodology
I00012523 4 Execution Methodology - Other:
I00012523 5 Contract Type
I00012523 6 Hosting partner for in scope apps
I00012523 7 Hosting partner for in scope apps - Other:
I00012523 8 Main competitor
I00012523 9 Is engagement global or local
I00012523 10 Application technologies used - Other:
I00012523 1 Nature of the Engagement
I00012523 2 Nature of Engagement - Other:
I00012523 3 Execution Methodology
I00012523 4 Execution Methodology - Other:
I00012523 5 Contract Type
I00012523 6 Hosting partner for in scope apps
I00012523 7 Hosting partner for in scope apps - Other:
I00012523 8 Main competitor
I00012523 9 Is engagement global or local
I00012523 10 Application technologies used - Other:
I00012523 1 Nature of the Engagement
I00012523 2 Nature of Engagement - Other:
I00012523 3 Execution Methodology
I00012523 4 Execution Methodology - Other:
I00012523 5 Contract Type
I00012523 6 Hosting partner for in scope apps
I00012523 7 Hosting partner for in scope apps - Other:
I00012523 8 Main competitor
I00012523 9 Is engagement global or local
I00012523 10 Application technologies used - Other:
I00012537 1 Deal scope for Site Support
I00012537 2 Device type(s) to be supported
I00012537 3 Site Support levels requested
I00012537 4 Site Support levels requested - Other:
I00012537 5 Single site location or multiple
I00012537 6 Locations requiring Site Support
I00012537 7 Service management tool set deployed
I00012537 8 Client primary business driver for outsourcing
I00012537 9 Delivery mode
I00012537 10
I00012537 1 Deal scope for Site Support
I00012537 2 Device type(s) to be supported
I00012537 3 Site Support levels requested
I00012537 4 Site Support levels requested - Other:
I00012537 5 Single site location or multiple
I00012537 6 Locations requiring Site Support
I00012537 7 Service management tool set deployed
I00012537 8 Client primary business driver for outsourcing
I00012537 9 Delivery mode
I00012537 10
I00012549 1 Nature of the Engagement
I00012549 2 Nature of Engagement - Other:
I00012549 3 Execution Methodology
I00012549 4 Execution Methodology - Other:
I00012549 5 Contract Type
I00012549 6 Hosting partner for in scope apps
I00012549 7 Hosting partner for in scope apps - Other:
I00012549 8 Main competitor
I00012549 9 Is engagement global or local
I00012549 10 Application technologies used - Other:
I00012550 1 Nature of the Engagement
I00012550 2 Nature of Engagement - Other:
I00012550 3 Execution Methodology
I00012550 4 Execution Methodology - Other:
I00012550 5 Contract Type
I00012550 6 Hosting partner for in scope apps
I00012550 7 Hosting partner for in scope apps - Other:
I00012550 8 Main competitor
I00012550 9 Is engagement global or local
I00012550 10 Application technologies used - Other:
I00012552 1 Specific Mobile Applications Service delivered
I00012552 2 Primary targeted end-user type
I00012552 3 Targeted number of end-users :
I00012552 4 Primary Business Driver
I00012552 5 Primary business driver - Other:
I00012552 6 Cloud pull through business $M
I00012552 7 If existing industry solution used, please describe (optional) -
I00012552 8 Single mobile OS or multiple mobile
I00012552 9 Backend Type
I00012552 10 Backend Type - Other:
I00012556 1 Client geographies serviced
I00012556 2 Service delivery locations
I00012556 3 Enabling solutions implemented (what did we sell?)
I00012556 4 Number of members enrolled
I00012556 5 Number of providers enrolled
I00012556 6 Number of claims processed (annual)
I00012556 7 Number of encounters (annual)
I00012556 8 Dollar value of claims processed (annual)
I00012556 9 Average number of calls per month
I00012556 10 DDI effort in hours
I00012557 1 Geographic location
I00012557 2 Number of physical images
I00012557 3 Number of virtual images
I00012557 4 OS type
I00012557 5 Websphere version (if in environment)
I00012557 6 Apache version (if in environment)
I00012557 7 Oracle DB version (if in environment)
I00012557 8 SQL version (if in environment)
I00012557 9 SAP version (if in environment)
I00012557 10 MS Dynamics version (if in environment)
I00012557 1 Geographic location
I00012557 2 Number of physical images
I00012557 3 Number of virtual images
I00012557 4 OS type
I00012557 5 Websphere version (if in environment)
I00012557 6 Apache version (if in environment)
I00012557 7 Oracle DB version (if in environment)
I00012557 8 SQL version (if in environment)
I00012557 9 SAP version (if in environment)
I00012557 10 MS Dynamics version (if in environment)
I00012558 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012558 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012558 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012558 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012558 5 Did an ES Client or Practice Principal help sell this engagement
I00012558 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012558 7 Client executive sponsor title -
I00012558 8 Will we produce a formal written client deliverable?
I00012558 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012558 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012561 1 Application types in scope
I00012561 2 Total number of applications in scope
I00012561 3 Percent of Total App Portfolio in scope
I00012561 4 Is customer global
I00012561 5 T&T Duration – Transition program (Unit: Weeks)
I00012561 6 T&T Duration – Transformation program (Unit: Months)
I00012561 7 AMS operating model included
I00012561 8 Service levels type included
I00012561 9 Application technologies in scope
I00012561 10 AMS standard tools and solution components
I00012561 1 Application types in scope
I00012561 2 Total number of applications in scope
I00012561 3 Percent of Total App Portfolio in scope
I00012561 4 Is customer global
I00012561 5 T&T Duration – Transition program (Unit: Weeks)
I00012561 6 T&T Duration – Transformation program (Unit: Months)
I00012561 7 AMS operating model included
I00012561 8 Service levels type included
I00012561 9 Application technologies in scope
I00012561 10 AMS standard tools and solution components
I00012562 1 Application types in scope
I00012562 2 Total number of applications in scope
I00012562 3 Percent of Total App Portfolio in scope
I00012562 4 Is customer global
I00012562 5 T&T Duration – Transition program (Unit: Weeks)
I00012562 6 T&T Duration – Transformation program (Unit: Months)
I00012562 7 AMS operating model included
I00012562 8 Service levels type included
I00012562 9 Application technologies in scope
I00012562 10 AMS standard tools and solution components
I00012562 1 Application types in scope
I00012562 2 Total number of applications in scope
I00012562 3 Percent of Total App Portfolio in scope
I00012562 4 Is customer global
I00012562 5 T&T Duration – Transition program (Unit: Weeks)
I00012562 6 T&T Duration – Transformation program (Unit: Months)
I00012562 7 AMS operating model included
I00012562 8 Service levels type included
I00012562 9 Application technologies in scope
I00012562 10 AMS standard tools and solution components
I00012563 1 Application types in scope
I00012563 2 Total number of applications in scope
I00012563 3 Percent of Total App Portfolio in scope
I00012563 4 Is customer global
I00012563 5 T&T Duration – Transition program (Unit: Weeks)
I00012563 6 T&T Duration – Transformation program (Unit: Months)
I00012563 7 AMS operating model included
I00012563 8 Service levels type included
I00012563 9 Application technologies in scope
I00012563 10 AMS standard tools and solution components
I00012563 1 Application types in scope
I00012563 2 Total number of applications in scope
I00012563 3 Percent of Total App Portfolio in scope
I00012563 4 Is customer global
I00012563 5 T&T Duration – Transition program (Unit: Weeks)
I00012563 6 T&T Duration – Transformation program (Unit: Months)
I00012563 7 AMS operating model included
I00012563 8 Service levels type included
I00012563 9 Application technologies in scope
I00012563 10 AMS standard tools and solution components
I00012570 1 Nature of the Engagement
I00012570 2 Nature of Engagement - Other:
I00012570 3 Execution Methodology
I00012570 4 Execution Methodology - Other:
I00012570 5 Contract Type
I00012570 6 Hosting partner for in scope apps
I00012570 7 Hosting partner for in scope apps - Other:
I00012570 8 Main competitor
I00012570 9 Is engagement global or local
I00012570 10 Application technologies used - Other:
I00012571 1 Nature of the Engagement
I00012571 2 Nature of Engagement - Other:
I00012571 3 Execution Methodology
I00012571 4 Execution Methodology - Other:
I00012571 5 Contract Type
I00012571 6 Hosting partner for in scope apps
I00012571 7 Hosting partner for in scope apps - Other:
I00012571 8 Main competitor
I00012571 9 Is engagement global or local
I00012571 10 Application technologies used - Other:
I00012571 1 Nature of the Engagement
I00012571 2 Nature of Engagement - Other:
I00012571 3 Execution Methodology
I00012571 4 Execution Methodology - Other:
I00012571 5 Contract Type
I00012571 6 Hosting partner for in scope apps
I00012571 7 Hosting partner for in scope apps - Other:
I00012571 8 Main competitor
I00012571 9 Is engagement global or local
I00012571 10 Application technologies used - Other:
I00012571 1 Geographic location
I00012571 2 Number of physical images
I00012571 3 Number of virtual images
I00012571 4 OS type
I00012571 5 Websphere version (if in environment)
I00012571 6 Apache version (if in environment)
I00012571 7 Oracle DB version (if in environment)
I00012571 8 SQL version (if in environment)
I00012571 9 SAP version (if in environment)
I00012571 10 MS Dynamics version (if in environment)
I00012573 1 Application types in scope
I00012573 2 Total number of applications in scope
I00012573 3 Percent of Total App Portfolio in scope
I00012573 4 Is customer global
I00012573 5 T&T Duration – Transition program (Unit: Weeks)
I00012573 6 T&T Duration – Transformation program (Unit: Months)
I00012573 7 AMS operating model included
I00012573 8 Service levels type included
I00012573 9 Application technologies in scope
I00012573 10 AMS standard tools and solution components
I00012573 1 Nature of the Engagement
I00012573 2 Nature of Engagement - Other:
I00012573 3 Execution Methodology
I00012573 4 Execution Methodology - Other:
I00012573 5 Contract Type
I00012573 6 Hosting partner for in scope apps
I00012573 7 Hosting partner for in scope apps - Other:
I00012573 8 Main competitor
I00012573 9 Is engagement global or local
I00012573 10 Application technologies used - Other:
I00012573 1 Nature of the Engagement
I00012573 2 Nature of Engagement - Other:
I00012573 3 Execution Methodology
I00012573 4 Execution Methodology - Other:
I00012573 5 Contract Type
I00012573 6 Hosting partner for in scope apps
I00012573 7 Hosting partner for in scope apps - Other:
I00012573 8 Main competitor
I00012573 9 Is engagement global or local
I00012573 10 Application technologies used - Other:
I00012573 1 Nature of the Engagement
I00012573 2 Nature of Engagement - Other:
I00012573 3 Execution Methodology
I00012573 4 Execution Methodology - Other:
I00012573 5 Contract Type
I00012573 6 Hosting partner for in scope apps
I00012573 7 Hosting partner for in scope apps - Other:
I00012573 8 Main competitor
I00012573 9 Is engagement global or local
I00012573 10 Application technologies used - Other:
I00012573 1 CEM Contact Number of seats
I00012573 2 CEM Contact Number of annual transactions
I00012573 3 CEM Contact Number of countries
I00012573 4 CEM Contact Number of languages required
I00012573 5 Onshore required ?
I00012573 6 Near shore required?
I00012573 7 Off-shore required?
I00012573 8 Are analytics required?
I00012573 9 Are cloud (customer agents) required?
I00012573 10 Is a hybrid model ( + customer agents) required?
I00012573 1 Nature of the Engagement
I00012573 2 Nature of Engagement - Other:
I00012573 3 Execution Methodology
I00012573 4 Execution Methodology - Other:
I00012573 5 Contract Type
I00012573 6 Hosting partner for in scope apps
I00012573 7 Hosting partner for in scope apps - Other:
I00012573 8 Main competitor
I00012573 9 Is engagement global or local
I00012573 10 Application technologies used - Other:
I00012573 1 CEM Contact Number of seats
I00012573 2 CEM Contact Number of annual transactions
I00012573 3 CEM Contact Number of countries
I00012573 4 CEM Contact Number of languages required
I00012573 5 Onshore required ?
I00012573 6 Near shore required?
I00012573 7 Off-shore required?
I00012573 8 Are analytics required?
I00012573 9 Are cloud (customer agents) required?
I00012573 10 Is a hybrid model ( + customer agents) required?
I00012574 1 Nature of the Engagement
I00012574 2 Nature of Engagement - Other:
I00012574 3 Execution Methodology
I00012574 4 Execution Methodology - Other:
I00012574 5 Contract Type
I00012574 6 Hosting partner for in scope apps
I00012574 7 Hosting partner for in scope apps - Other:
I00012574 8 Main competitor
I00012574 9 Is engagement global or local
I00012574 10 Application technologies used - Other:
I00012574 1 CEM Contact Number of seats
I00012574 2 CEM Contact Number of annual transactions
I00012574 3 CEM Contact Number of countries
I00012574 4 CEM Contact Number of languages required
I00012574 5 Onshore required ?
I00012574 6 Near shore required?
I00012574 7 Off-shore required?
I00012574 8 Are analytics required?
I00012574 9 Are cloud (customer agents) required?
I00012574 10 Is a hybrid model ( + customer agents) required?
I00012574 1 CEM Contact Number of seats
I00012574 2 CEM Contact Number of annual transactions
I00012574 3 CEM Contact Number of countries
I00012574 4 CEM Contact Number of languages required
I00012574 5 Onshore required ?
I00012574 6 Near shore required?
I00012574 7 Off-shore required?
I00012574 8 Are analytics required?
I00012574 9 Are cloud (customer agents) required?
I00012574 10 Is a hybrid model ( + customer agents) required?
I00012576 1 Nature of the Engagement
I00012576 2 Nature of Engagement - Other:
I00012576 3 Execution Methodology
I00012576 4 Execution Methodology - Other:
I00012576 5 Contract Type
I00012576 6 Hosting partner for in scope apps
I00012576 7 Hosting partner for in scope apps - Other:
I00012576 8 Main competitor
I00012576 9 Is engagement global or local
I00012576 10 Application technologies used - Other:
I00012579 1 Application types in scope
I00012579 2 Total number of applications in scope
I00012579 3 Percent of Total App Portfolio in scope
I00012579 4 Is customer global
I00012579 5 T&T Duration – Transition program (Unit: Weeks)
I00012579 6 T&T Duration – Transformation program (Unit: Months)
I00012579 7 AMS operating model included
I00012579 8 Service levels type included
I00012579 9 Application technologies in scope
I00012579 10 AMS standard tools and solution components
I00012605 1 Client geographies serviced
I00012605 2 Service delivery locations
I00012605 3 Enabling solutions implemented (what did we sell?)
I00012605 4 Number of members enrolled
I00012605 5 Number of providers enrolled
I00012605 6 Number of claims processed (annual)
I00012605 7 Number of encounters (annual)
I00012605 8 Dollar value of claims processed (annual)
I00012605 9 Average number of calls per month
I00012605 10 DDI effort in hours
I00012609 1 Application types in scope
I00012609 2 Total number of applications in scope
I00012609 3 Percent of Total App Portfolio in scope
I00012609 4 Is customer global
I00012609 5 T&T Duration – Transition program (Unit: Weeks)
I00012609 6 T&T Duration – Transformation program (Unit: Months)
I00012609 7 AMS operating model included
I00012609 8 Service levels type included
I00012609 9 Application technologies in scope
I00012609 10 AMS standard tools and solution components
I00012612 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012612 2 Tool(s) Availability
I00012612 3 Breakdown of testing types
I00012612 4 Phases of testing included in contract
I00012612 5 Total number of customer use cases/test cases (enter 5 digits)
I00012612 6 % of use cases/test cases automated
I00012612 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012612 8 Industry compliance, standards, security delivery models needs of the customer
I00012612 9 Is testing bundled with Apps services?
I00012612 10
I00012612 1 Scope of Services
I00012612 2 Products Used
I00012612 3 Products Used - Other:
I00012612 4 Supported Channels
I00012612 5 Supported Channels - Other:
I00012612 6 Delivery Locations
I00012612 7 Third-Party Partners used :
I00012612 8
I00012612 9
I00012612 10
I00012612 1 Geographic location
I00012612 2 Number of physical images
I00012612 3 Number of virtual images
I00012612 4 OS type
I00012612 5 Websphere version (if in environment)
I00012612 6 Apache version (if in environment)
I00012612 7 Oracle DB version (if in environment)
I00012612 8 SQL version (if in environment)
I00012612 9 SAP version (if in environment)
I00012612 10 MS Dynamics version (if in environment)
I00012612 1 Application types in scope
I00012612 2 Total number of applications in scope
I00012612 3 Percent of Total App Portfolio in scope
I00012612 4 Is customer global
I00012612 5 T&T Duration – Transition program (Unit: Weeks)
I00012612 6 T&T Duration – Transformation program (Unit: Months)
I00012612 7 AMS operating model included
I00012612 8 Service levels type included
I00012612 9 Application technologies in scope
I00012612 10 AMS standard tools and solution components
I00012619 1 Application types in scope
I00012619 2 Total number of applications in scope
I00012619 3 Percent of Total App Portfolio in scope
I00012619 4 Is customer global
I00012619 5 T&T Duration – Transition program (Unit: Weeks)
I00012619 6 T&T Duration – Transformation program (Unit: Months)
I00012619 7 AMS operating model included
I00012619 8 Service levels type included
I00012619 9 Application technologies in scope
I00012619 10 AMS standard tools and solution components
I00012636 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012636 2 Tool(s) Availability
I00012636 3 Breakdown of testing types
I00012636 4 Phases of testing included in contract
I00012636 5 Total number of customer use cases/test cases (enter 5 digits)
I00012636 6 % of use cases/test cases automated
I00012636 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012636 8 Industry compliance, standards, security delivery models needs of the customer
I00012636 9 Is testing bundled with Apps services?
I00012636 10
I00012638 1 Deal scope for Site Support
I00012638 2 Device type(s) to be supported
I00012638 3 Site Support levels requested
I00012638 4 Site Support levels requested - Other:
I00012638 5 Single site location or multiple
I00012638 6 Locations requiring Site Support
I00012638 7 Service management tool set deployed
I00012638 8 Client primary business driver for outsourcing
I00012638 9 Delivery mode
I00012638 10
I00012638 1 Geographic location
I00012638 2 Number of physical images
I00012638 3 Number of virtual images
I00012638 4 OS type
I00012638 5 Websphere version (if in environment)
I00012638 6 Apache version (if in environment)
I00012638 7 Oracle DB version (if in environment)
I00012638 8 SQL version (if in environment)
I00012638 9 SAP version (if in environment)
I00012638 10 MS Dynamics version (if in environment)
I00012638 1 Deal scope for Site Support
I00012638 2 Device type(s) to be supported
I00012638 3 Site Support levels requested
I00012638 4 Site Support levels requested - Other:
I00012638 5 Single site location or multiple
I00012638 6 Locations requiring Site Support
I00012638 7 Service management tool set deployed
I00012638 8 Client primary business driver for outsourcing
I00012638 9 Delivery mode
I00012638 10
I00012644 1 Geographic location
I00012644 2 Number of physical images
I00012644 3 Number of virtual images
I00012644 4 OS type
I00012644 5 Websphere version (if in environment)
I00012644 6 Apache version (if in environment)
I00012644 7 Oracle DB version (if in environment)
I00012644 8 SQL version (if in environment)
I00012644 9 SAP version (if in environment)
I00012644 10 MS Dynamics version (if in environment)
I00012644 1 Geographic location
I00012644 2 Number of physical images
I00012644 3 Number of virtual images
I00012644 4 OS type
I00012644 5 Websphere version (if in environment)
I00012644 6 Apache version (if in environment)
I00012644 7 Oracle DB version (if in environment)
I00012644 8 SQL version (if in environment)
I00012644 9 SAP version (if in environment)
I00012644 10 MS Dynamics version (if in environment)
I00012647 1 Geographic location
I00012647 2 Number of physical images
I00012647 3 Number of virtual images
I00012647 4 OS type
I00012647 5 Websphere version (if in environment)
I00012647 6 Apache version (if in environment)
I00012647 7 Oracle DB version (if in environment)
I00012647 8 SQL version (if in environment)
I00012647 9 SAP version (if in environment)
I00012647 10 MS Dynamics version (if in environment)
I00012650 1 Geographic location
I00012650 2 Number of physical images
I00012650 3 Number of virtual images
I00012650 4 OS type
I00012650 5 Websphere version (if in environment)
I00012650 6 Apache version (if in environment)
I00012650 7 Oracle DB version (if in environment)
I00012650 8 SQL version (if in environment)
I00012650 9 SAP version (if in environment)
I00012650 10 MS Dynamics version (if in environment)
I00012650 1 Geographic location
I00012650 2 Number of physical images
I00012650 3 Number of virtual images
I00012650 4 OS type
I00012650 5 Websphere version (if in environment)
I00012650 6 Apache version (if in environment)
I00012650 7 Oracle DB version (if in environment)
I00012650 8 SQL version (if in environment)
I00012650 9 SAP version (if in environment)
I00012650 10 MS Dynamics version (if in environment)
I00012650 1 Geographic location
I00012650 2 Number of physical images
I00012650 3 Number of virtual images
I00012650 4 OS type
I00012650 5 Websphere version (if in environment)
I00012650 6 Apache version (if in environment)
I00012650 7 Oracle DB version (if in environment)
I00012650 8 SQL version (if in environment)
I00012650 9 SAP version (if in environment)
I00012650 10 MS Dynamics version (if in environment)
I00012653 1 Geographic location
I00012653 2 Number of physical images
I00012653 3 Number of virtual images
I00012653 4 OS type
I00012653 5 Websphere version (if in environment)
I00012653 6 Apache version (if in environment)
I00012653 7 Oracle DB version (if in environment)
I00012653 8 SQL version (if in environment)
I00012653 9 SAP version (if in environment)
I00012653 10 MS Dynamics version (if in environment)
I00012761 1 Client geographies serviced
I00012761 2 Service delivery locations
I00012761 3 Enabling solutions implemented (what did we sell?)
I00012761 4 Number of members enrolled
I00012761 5 Number of providers enrolled
I00012761 6 Number of claims processed (annual)
I00012761 7 Number of encounters (annual)
I00012761 8 Dollar value of claims processed (annual)
I00012761 9 Average number of calls per month
I00012761 10 DDI effort in hours
I00012761 1 Client geographies serviced
I00012761 2 Service delivery locations
I00012761 3 Enabling solutions implemented (what did we sell?)
I00012761 4 Number of members enrolled
I00012761 5 Number of providers enrolled
I00012761 6 Number of claims processed (annual)
I00012761 7 Number of encounters (annual)
I00012761 8 Dollar value of claims processed (annual)
I00012761 9 Average number of calls per month
I00012761 10 DDI effort in hours
I00012761 1 Client geographies serviced
I00012761 2 Service delivery locations
I00012761 3 Enabling solutions implemented (what did we sell?)
I00012761 4 Number of members enrolled
I00012761 5 Number of providers enrolled
I00012761 6 Number of claims processed (annual)
I00012761 7 Number of encounters (annual)
I00012761 8 Dollar value of claims processed (annual)
I00012761 9 Average number of calls per month
I00012761 10 DDI effort in hours
I00012766 1 Geographic location
I00012766 2 Number of Widows 2012 virtual/physical images
I00012766 3 Number of Linux virtual/physical images
I00012766 4 Number of Redhat virtual/physical images
I00012766 5 SAP version (if in environment)
I00012766 6 MS Dynamics version (if in environment)
I00012766 7 Sharepoint version (if in environment)
I00012766 8 Custom Applications in environment
I00012766 9 Websphere version (if in environment)
I00012766 10 JBOSS version (if in environment)
I00012787 1 Client geographies serviced
I00012787 2 Service delivery locations
I00012787 3 Enabling solutions implemented (what did we sell?)
I00012787 4 Number of members enrolled
I00012787 5 Number of providers enrolled
I00012787 6 Number of claims processed (annual)
I00012787 7 Number of encounters (annual)
I00012787 8 Dollar value of claims processed (annual)
I00012787 9 Average number of calls per month
I00012787 10 DDI effort in hours
I00012792 1 Geographic location
I00012792 2 Number of Windows 2012 virtual/physical images
I00012792 3 Number of Linux virtual/physical images
I00012792 4 Number of Redhat virtual/physical images
I00012792 5 Applications that are in the environment and current versions
I00012792 6 ISV/SaaS Applications that are in the environment and current versions
I00012792 7 Middleware/data bases that are in the environment and current versions
I00012792 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00012792 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00012792 10 What types of Network Services were required
I00012794 1 Client geographies serviced
I00012794 2 Service delivery locations
I00012794 3 Enabling solutions implemented (what did we sell?)
I00012794 4 Number of members enrolled
I00012794 5 Number of providers enrolled
I00012794 6 Number of claims processed (annual)
I00012794 7 Number of encounters (annual)
I00012794 8 Dollar value of claims processed (annual)
I00012794 9 Average number of calls per month
I00012794 10 DDI effort in hours
I00012801 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012801 2 Tool(s) Availability
I00012801 3 Breakdown of testing types
I00012801 4 Phases of testing included in contract
I00012801 5 Total number of customer use cases/test cases (enter 5 digits)
I00012801 6 % of use cases/test cases automated
I00012801 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012801 8 Industry compliance, standards, security delivery models needs of the customer
I00012801 9 Is testing bundled with Apps services?
I00012801 10
I00012801 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012801 2 Tool(s) Availability
I00012801 3 Breakdown of testing types
I00012801 4 Phases of testing included in contract
I00012801 5 Total number of customer use cases/test cases (enter 5 digits)
I00012801 6 % of use cases/test cases automated
I00012801 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012801 8 Industry compliance, standards, security delivery models needs of the customer
I00012801 9 Is testing bundled with Apps services?
I00012801 10
I00012801 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012801 2 Tool(s) Availability
I00012801 3 Breakdown of testing types
I00012801 4 Phases of testing included in contract
I00012801 5 Total number of customer use cases/test cases (enter 5 digits)
I00012801 6 % of use cases/test cases automated
I00012801 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012801 8 Industry compliance, standards, security delivery models needs of the customer
I00012801 9 Is testing bundled with Apps services?
I00012801 10
I00012804 1 Nature of the Engagement
I00012804 2 Nature of Engagement - Other:
I00012804 3 Execution Methodology
I00012804 4 Execution Methodology - Other:
I00012804 5 Contract Type
I00012804 6 Hosting partner for in scope apps
I00012804 7 Hosting partner for in scope apps - Other:
I00012804 8 Main competitor
I00012804 9 Is engagement global or local
I00012804 10 Application technologies used - Other:
I00012829 1 Nature of the Engagement
I00012829 2 Nature of Engagement - Other:
I00012829 3 Execution Methodology
I00012829 4 Execution Methodology - Other:
I00012829 5 Contract Type
I00012829 6 Hosting partner for in scope apps
I00012829 7 Hosting partner for in scope apps - Other:
I00012829 8 Main competitor
I00012829 9 Is engagement global or local
I00012829 10 Application technologies used - Other:
I00012829 1 Geographic location
I00012829 2 Number of physical images
I00012829 3 Number of virtual images
I00012829 4 OS type
I00012829 5 Websphere version (if in environment)
I00012829 6 Apache version (if in environment)
I00012829 7 Oracle DB version (if in environment)
I00012829 8 SQL version (if in environment)
I00012829 9 SAP version (if in environment)
I00012829 10 MS Dynamics version (if in environment)
I00012834 1 Geographic location
I00012834 2 Number of physical images
I00012834 3 Number of virtual images
I00012834 4 OS type
I00012834 5 Websphere version (if in environment)
I00012834 6 Apache version (if in environment)
I00012834 7 Oracle DB version (if in environment)
I00012834 8 SQL version (if in environment)
I00012834 9 SAP version (if in environment)
I00012834 10 MS Dynamics version (if in environment)
I00012837 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012837 2 Tool(s) Availability
I00012837 3 Breakdown of testing types
I00012837 4 Phases of testing included in contract
I00012837 5 Total number of customer use cases/test cases (enter 5 digits)
I00012837 6 % of use cases/test cases automated
I00012837 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012837 8 Industry compliance, standards, security delivery models needs of the customer
I00012837 9 Is testing bundled with Apps services?
I00012837 10
I00012847 1 Geographic location
I00012847 2 Number of physical images
I00012847 3 Number of virtual images
I00012847 4 OS type
I00012847 5 Websphere version (if in environment)
I00012847 6 Apache version (if in environment)
I00012847 7 Oracle DB version (if in environment)
I00012847 8 SQL version (if in environment)
I00012847 9 SAP version (if in environment)
I00012847 10 MS Dynamics version (if in environment)
I00012849 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00012849 2 Tool(s) Availability
I00012849 3 Breakdown of testing types
I00012849 4 Phases of testing included in contract
I00012849 5 Total number of customer use cases/test cases (enter 5 digits)
I00012849 6 % of use cases/test cases automated
I00012849 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00012849 8 Industry compliance, standards, security delivery models needs of the customer
I00012849 9 Is testing bundled with Apps services?
I00012849 10
I00012849 1 Recovery Time Objective (Unit hours)
I00012849 2 Recovery Point Objective (Unit hours)
I00012849 3 Number of virtual/physical image: Windows 2034
I00012849 4 Number of virtual/physical images: Linux
I00012849 5 Number of virtual/physical images: Redhat
I00012849 6 Number of virtual/physical images: AIX
I00012849 7 Number of virtual/physical images: Solaris
I00012849 8 Number of virtual/physical images: -UX
I00012849 9 Amount of Protected Storage (Unit TB)
I00012849 10 What industry compliance, security levels, regulatory were needed?
I00012849 1 Geographic location
I00012849 2 Number of 3rd party suppliers
I00012849 3 Configuration Item (CI) Types
I00012849 4 Configuration Item (CI) Types - Other:
I00012849 5 Configuration Item (CI) Quantities
I00012849 6 Current # of defined Vital Business Functions (VBFs)
I00012849 7 Current # of defined SLA’s
I00012849 8 Current ESM customer
I00012849 9 What industry compliance, security levels, our client mandated restrictions are needed
I00012849 10
I00012849 1 Geographic location
I00012849 2 Number of physical images
I00012849 3 Number of virtual images
I00012849 4 OS type
I00012849 5 Websphere version (if in environment)
I00012849 6 Apache version (if in environment)
I00012849 7 Oracle DB version (if in environment)
I00012849 8 SQL version (if in environment)
I00012849 9 SAP version (if in environment)
I00012849 10 MS Dynamics version (if in environment)
I00012852 1 Nature of the Engagement
I00012852 2 Nature of Engagement - Other:
I00012852 3 Execution Methodology
I00012852 4 Execution Methodology - Other:
I00012852 5 Contract Type
I00012852 6 Hosting partner for in scope apps
I00012852 7 Hosting partner for in scope apps - Other:
I00012852 8 Main competitor
I00012852 9 Is engagement global or local
I00012852 10 Application technologies used - Other:
I00012852 1 Application types in scope
I00012852 2 Total number of applications in scope
I00012852 3 Percent of Total App Portfolio in scope
I00012852 4 Is customer global
I00012852 5 T&T Duration – Transition program (Unit: Weeks)
I00012852 6 T&T Duration – Transformation program (Unit: Months)
I00012852 7 AMS operating model included
I00012852 8 Service levels type included
I00012852 9 Application technologies in scope
I00012852 10 AMS standard tools and solution components
I00012853 1 Geographic location
I00012853 2 Number of 3rd party suppliers
I00012853 3 Configuration Item (CI) Types
I00012853 4 Configuration Item (CI) Types - Other:
I00012853 5 Configuration Item (CI) Quantities
I00012853 6 Current # of defined Vital Business Functions (VBFs)
I00012853 7 Current # of defined SLA’s
I00012853 8 Current ESM customer
I00012853 9 What industry compliance, security levels, our client mandated restrictions are needed
I00012853 10
I00012869 1 Geographic location
I00012869 2 Number of physical images
I00012869 3 Number of virtual images
I00012869 4 OS type
I00012869 5 Websphere version (if in environment)
I00012869 6 Apache version (if in environment)
I00012869 7 Oracle DB version (if in environment)
I00012869 8 SQL version (if in environment)
I00012869 9 SAP version (if in environment)
I00012869 10 MS Dynamics version (if in environment)
I00012913 1 Client geographies serviced
I00012913 2 Service delivery locations
I00012913 3 Enabling solutions implemented (what did we sell?)
I00012913 4 Number of members enrolled
I00012913 5 Number of providers enrolled
I00012913 6 Number of claims processed (annual)
I00012913 7 Number of encounters (annual)
I00012913 8 Dollar value of claims processed (annual)
I00012913 9 Average number of calls per month
I00012913 10 DDI effort in hours
I00012913 1 Client geographies serviced
I00012913 2 Service delivery locations
I00012913 3 Enabling solutions implemented (what did we sell?)
I00012913 4 Number of members enrolled
I00012913 5 Number of providers enrolled
I00012913 6 Number of claims processed (annual)
I00012913 7 Number of encounters (annual)
I00012913 8 Dollar value of claims processed (annual)
I00012913 9 Average number of calls per month
I00012913 10 DDI effort in hours
I00012914 1 Key Business Objective
I00012914 2 Analytics algorithms
I00012914 3 Visualization tools
I00012914 4 Data types collected
I00012914 5 Analytics Tools
I00012914 6 Analytics Tools - Other:
I00012914 7 Analytics Platforms
I00012914 8 Engagement models
I00012914 9
I00012914 10
I00012914 1 Key Business Objective
I00012914 2 Analytics algorithms
I00012914 3 Visualization tools
I00012914 4 Data types collected
I00012914 5 Analytics Tools
I00012914 6 Analytics Tools - Other:
I00012914 7 Analytics Platforms
I00012914 8 Engagement models
I00012914 9
I00012914 10
I00012914 1 Key Business Objective
I00012914 2 Analytics algorithms
I00012914 3 Visualization tools
I00012914 4 Data types collected
I00012914 5 Analytics Tools
I00012914 6 Analytics Tools - Other:
I00012914 7 Analytics Platforms
I00012914 8 Engagement models
I00012914 9
I00012914 10
I00012915 1 Client geographies serviced
I00012915 2 Service delivery locations
I00012915 3 Enabling solutions implemented (what did we sell?)
I00012915 4 Number of members enrolled
I00012915 5 Number of providers enrolled
I00012915 6 Number of claims processed (annual)
I00012915 7 Number of encounters (annual)
I00012915 8 Dollar value of claims processed (annual)
I00012915 9 Average number of calls per month
I00012915 10 DDI effort in hours
I00012951 1 What is the size of client’s application portfolio?
I00012951 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00012951 3 What are the client’s soon-to-be sunset technologies?
I00012951 4 Client's soon-to-be sunset technologies - Other:
I00012951 5 Application hosting location(s) with percentage allocation (should total 100%)
I00012951 6 Is the legacy application a core application?
I00012951 7 What are the applications/middleware/data bases that are in the environment?
I00012951 8 Application/Middleware/Databases - Other:
I00012951 9 What is the business focus area for the application being retired?
I00012951 10 What cost reduction is the client expecting?
I00012957 1 Geographic location
I00012957 2 Number of physical images
I00012957 3 Number of virtual images
I00012957 4 OS type
I00012957 5 Websphere version (if in environment)
I00012957 6 Apache version (if in environment)
I00012957 7 Oracle DB version (if in environment)
I00012957 8 SQL version (if in environment)
I00012957 9 SAP version (if in environment)
I00012957 10 MS Dynamics version (if in environment)
I00012959 1 Nature of the Engagement
I00012959 2 Nature of Engagement - Other:
I00012959 3 Execution Methodology
I00012959 4 Execution Methodology - Other:
I00012959 5 Contract Type
I00012959 6 Hosting partner for in scope apps
I00012959 7 Hosting partner for in scope apps - Other:
I00012959 8 Main competitor
I00012959 9 Is engagement global or local
I00012959 10 Application technologies used - Other:
I00012959 1 Application types in scope
I00012959 2 Total number of applications in scope
I00012959 3 Percent of Total App Portfolio in scope
I00012959 4 Is customer global
I00012959 5 T&T Duration – Transition program (Unit: Weeks)
I00012959 6 T&T Duration – Transformation program (Unit: Months)
I00012959 7 AMS operating model included
I00012959 8 Service levels type included
I00012959 9 Application technologies in scope
I00012959 10 AMS standard tools and solution components
I00012962 1 Application types in scope
I00012962 2 Total number of applications in scope
I00012962 3 Percent of Total App Portfolio in scope
I00012962 4 Is customer global
I00012962 5 T&T Duration – Transition program (Unit: Weeks)
I00012962 6 T&T Duration – Transformation program (Unit: Months)
I00012962 7 AMS operating model included
I00012962 8 Service levels type included
I00012962 9 Application technologies in scope
I00012962 10 AMS standard tools and solution components
I00012963 1 Application types in scope
I00012963 2 Total number of applications in scope
I00012963 3 Percent of Total App Portfolio in scope
I00012963 4 Is customer global
I00012963 5 T&T Duration – Transition program (Unit: Weeks)
I00012963 6 T&T Duration – Transformation program (Unit: Months)
I00012963 7 AMS operating model included
I00012963 8 Service levels type included
I00012963 9 Application technologies in scope
I00012963 10 AMS standard tools and solution components
I00012963 1 Percentage of users on Presentation Virtualization - Application
I00012963 2 Percentage of users on Presentation Virtualization - Desktop
I00012963 3 Percentage of users on Non Persistent Virtualized Desktop
I00012963 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00012963 5 Percentage of users on Persistent Virtualized Desktop
I00012963 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00012963 7 Percentage of users located in branch office locations, must total 100%
I00012963 8 # Desktops
I00012963 9 # Laptops
I00012963 10 # Thin Client- Managed
I00012963 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00012963 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00012963 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00012963 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00012963 5 Did an ES Client or Practice Principal help sell this engagement
I00012963 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00012963 7 Client executive sponsor title -
I00012963 8 Will we produce a formal written client deliverable?
I00012963 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012963 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00012964 1 Application types in scope
I00012964 2 Total number of applications in scope
I00012964 3 Percent of Total App Portfolio in scope
I00012964 4 Is customer global
I00012964 5 T&T Duration – Transition program (Unit: Weeks)
I00012964 6 T&T Duration – Transformation program (Unit: Months)
I00012964 7 AMS operating model included
I00012964 8 Service levels type included
I00012964 9 Application technologies in scope
I00012964 10 AMS standard tools and solution components
I00012987 1 Geographic location
I00012987 2 Number of physical images
I00012987 3 Number of virtual images
I00012987 4 OS type
I00012987 5 Websphere version (if in environment)
I00012987 6 Apache version (if in environment)
I00012987 7 Oracle DB version (if in environment)
I00012987 8 SQL version (if in environment)
I00012987 9 SAP version (if in environment)
I00012987 10 MS Dynamics version (if in environment)
I00012995 1 Application types in scope
I00012995 2 Total number of applications in scope
I00012995 3 Percent of Total App Portfolio in scope
I00012995 4 Is customer global
I00012995 5 T&T Duration – Transition program (Unit: Weeks)
I00012995 6 T&T Duration – Transformation program (Unit: Months)
I00012995 7 AMS operating model included
I00012995 8 Service levels type included
I00012995 9 Application technologies in scope
I00012995 10 AMS standard tools and solution components
I00013009 1 Client geographies serviced
I00013009 2 Service delivery locations
I00013009 3 Enabling solutions implemented (what did we sell?)
I00013009 4 Number of members enrolled
I00013009 5 Number of providers enrolled
I00013009 6 Number of claims processed (annual)
I00013009 7 Number of encounters (annual)
I00013009 8 Dollar value of claims processed (annual)
I00013009 9 Average number of calls per month
I00013009 10 DDI effort in hours
I00013010 1 Application types in scope
I00013010 2 Total number of applications in scope
I00013010 3 Percent of Total App Portfolio in scope
I00013010 4 Is customer global
I00013010 5 T&T Duration – Transition program (Unit: Weeks)
I00013010 6 T&T Duration – Transformation program (Unit: Months)
I00013010 7 AMS operating model included
I00013010 8 Service levels type included
I00013010 9 Application technologies in scope
I00013010 10 AMS standard tools and solution components
I00013010 1 Client geographies serviced
I00013010 2 Service delivery locations
I00013010 3 Enabling solutions implemented (what did we sell?)
I00013010 4 Number of members enrolled
I00013010 5 Number of providers enrolled
I00013010 6 Number of claims processed (annual)
I00013010 7 Number of encounters (annual)
I00013010 8 Dollar value of claims processed (annual)
I00013010 9 Average number of calls per month
I00013010 10 DDI effort in hours
I00013045 1 Geographic location
I00013045 2 Number of physical images
I00013045 3 Number of virtual images
I00013045 4 OS type
I00013045 5 Websphere version (if in environment)
I00013045 6 Apache version (if in environment)
I00013045 7 Oracle DB version (if in environment)
I00013045 8 SQL version (if in environment)
I00013045 9 SAP version (if in environment)
I00013045 10 MS Dynamics version (if in environment)
I00013046 1 Geographic location
I00013046 2 Number of physical images
I00013046 3 Number of virtual images
I00013046 4 OS type
I00013046 5 Websphere version (if in environment)
I00013046 6 Apache version (if in environment)
I00013046 7 Oracle DB version (if in environment)
I00013046 8 SQL version (if in environment)
I00013046 9 SAP version (if in environment)
I00013046 10 MS Dynamics version (if in environment)
I00013046 1 Geographic location
I00013046 2 Number of physical images
I00013046 3 Number of virtual images
I00013046 4 OS type
I00013046 5 Websphere version (if in environment)
I00013046 6 Apache version (if in environment)
I00013046 7 Oracle DB version (if in environment)
I00013046 8 SQL version (if in environment)
I00013046 9 SAP version (if in environment)
I00013046 10 MS Dynamics version (if in environment)
I00013046 1 Geographic location
I00013046 2 Number of physical images
I00013046 3 Number of virtual images
I00013046 4 OS type
I00013046 5 Websphere version (if in environment)
I00013046 6 Apache version (if in environment)
I00013046 7 Oracle DB version (if in environment)
I00013046 8 SQL version (if in environment)
I00013046 9 SAP version (if in environment)
I00013046 10 MS Dynamics version (if in environment)
I00013046 1 Geographic location
I00013046 2 Number of physical images
I00013046 3 Number of virtual images
I00013046 4 OS type
I00013046 5 Websphere version (if in environment)
I00013046 6 Apache version (if in environment)
I00013046 7 Oracle DB version (if in environment)
I00013046 8 SQL version (if in environment)
I00013046 9 SAP version (if in environment)
I00013046 10 MS Dynamics version (if in environment)
I00013046 1 Geographic location
I00013046 2 Number of physical images
I00013046 3 Number of virtual images
I00013046 4 OS type
I00013046 5 Websphere version (if in environment)
I00013046 6 Apache version (if in environment)
I00013046 7 Oracle DB version (if in environment)
I00013046 8 SQL version (if in environment)
I00013046 9 SAP version (if in environment)
I00013046 10 MS Dynamics version (if in environment)
I00013046 1 Geographic location
I00013046 2 Number of physical images
I00013046 3 Number of virtual images
I00013046 4 OS type
I00013046 5 Websphere version (if in environment)
I00013046 6 Apache version (if in environment)
I00013046 7 Oracle DB version (if in environment)
I00013046 8 SQL version (if in environment)
I00013046 9 SAP version (if in environment)
I00013046 10 MS Dynamics version (if in environment)
I00013056 1 Nature of the Engagement
I00013056 2 Nature of Engagement - Other:
I00013056 3 Execution Methodology
I00013056 4 Execution Methodology - Other:
I00013056 5 Contract Type
I00013056 6 Hosting partner for in scope apps
I00013056 7 Hosting partner for in scope apps - Other:
I00013056 8 Main competitor
I00013056 9 Is engagement global or local
I00013056 10 Application technologies used - Other:
I00013060 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 5 Did an ES Client or Practice Principal help sell this engagement
I00013060 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013060 7 Client executive sponsor title -
I00013060 8 Will we produce a formal written client deliverable?
I00013060 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013060 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013060 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 5 Did an ES Client or Practice Principal help sell this engagement
I00013060 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013060 7 Client executive sponsor title -
I00013060 8 Will we produce a formal written client deliverable?
I00013060 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013060 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013060 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013060 5 Did an ES Client or Practice Principal help sell this engagement
I00013060 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013060 7 Client executive sponsor title -
I00013060 8 Will we produce a formal written client deliverable?
I00013060 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013060 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013069 1 Device type(s) to be supported
I00013069 2 Service Desk Support levels requested
I00013069 3 Service Desk Support level - Other:
I00013069 4 Onshore service desk required
I00013069 5 Service management tool set deployed
I00013069 6 Service management tool set - Other:
I00013069 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00013069 8 Client primary business driver for outsourcing
I00013069 9 Client primary business driver for outsourcing - Other:
I00013069 10 Self Service requirement
I00013070 1 Device type(s) to be supported
I00013070 2 Service Desk Support levels requested
I00013070 3 Service Desk Support level - Other:
I00013070 4 Onshore service desk required
I00013070 5 Service management tool set deployed
I00013070 6 Service management tool set - Other:
I00013070 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00013070 8 Client primary business driver for outsourcing
I00013070 9 Client primary business driver for outsourcing - Other:
I00013070 10 Self Service requirement
I00013077 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013077 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013077 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013077 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013077 5 Did an ES Client or Practice Principal help sell this engagement
I00013077 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013077 7 Client executive sponsor title -
I00013077 8 Will we produce a formal written client deliverable?
I00013077 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013077 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013078 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013078 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013078 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013078 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013078 5 Did an ES Client or Practice Principal help sell this engagement
I00013078 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013078 7 Client executive sponsor title -
I00013078 8 Will we produce a formal written client deliverable?
I00013078 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013078 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013101 1 Geographic location
I00013101 2 Number of physical images
I00013101 3 Number of virtual images
I00013101 4 OS type
I00013101 5 Websphere version (if in environment)
I00013101 6 Apache version (if in environment)
I00013101 7 Oracle DB version (if in environment)
I00013101 8 SQL version (if in environment)
I00013101 9 SAP version (if in environment)
I00013101 10 MS Dynamics version (if in environment)
I00013121 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 5 Did an ES Client or Practice Principal help sell this engagement
I00013121 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013121 7 Client executive sponsor title -
I00013121 8 Will we produce a formal written client deliverable?
I00013121 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013121 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013121 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 5 Did an ES Client or Practice Principal help sell this engagement
I00013121 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013121 7 Client executive sponsor title -
I00013121 8 Will we produce a formal written client deliverable?
I00013121 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013121 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013121 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013121 5 Did an ES Client or Practice Principal help sell this engagement
I00013121 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013121 7 Client executive sponsor title -
I00013121 8 Will we produce a formal written client deliverable?
I00013121 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013121 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013124 1 Nature of the Engagement
I00013124 2 Nature of Engagement - Other:
I00013124 3 Execution Methodology
I00013124 4 Execution Methodology - Other:
I00013124 5 Contract Type
I00013124 6 Hosting partner for in scope apps
I00013124 7 Hosting partner for in scope apps - Other:
I00013124 8 Main competitor
I00013124 9 Is engagement global or local
I00013124 10 Application technologies used - Other:
I00013127 1 CEM Contact Number of seats
I00013127 2 CEM Contact Number of annual transactions
I00013127 3 CEM Contact Number of countries
I00013127 4 CEM Contact Number of languages required
I00013127 5 Onshore required ?
I00013127 6 Near shore required?
I00013127 7 Off-shore required?
I00013127 8 Are analytics required?
I00013127 9 Are cloud (customer agents) required?
I00013127 10 Is a hybrid model ( + customer agents) required?
I00013131 1 Application types in scope
I00013131 2 Total number of applications in scope
I00013131 3 Percent of Total App Portfolio in scope
I00013131 4 Is customer global
I00013131 5 T&T Duration – Transition program (Unit: Weeks)
I00013131 6 T&T Duration – Transformation program (Unit: Months)
I00013131 7 AMS operating model included
I00013131 8 Service levels type included
I00013131 9 Application technologies in scope
I00013131 10 AMS standard tools and solution components
I00013151 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013151 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013151 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013151 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013151 5 Did an ES Client or Practice Principal help sell this engagement
I00013151 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013151 7 Client executive sponsor title -
I00013151 8 Will we produce a formal written client deliverable?
I00013151 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013151 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013165 1 Application types in scope
I00013165 2 Total number of applications in scope
I00013165 3 Percent of Total App Portfolio in scope
I00013165 4 Is customer global
I00013165 5 T&T Duration – Transition program (Unit: Weeks)
I00013165 6 T&T Duration – Transformation program (Unit: Months)
I00013165 7 AMS operating model included
I00013165 8 Service levels type included
I00013165 9 Application technologies in scope
I00013165 10 AMS standard tools and solution components
I00013165 1 Client geographies serviced
I00013165 2 Service delivery locations
I00013165 3 Enabling solutions implemented (what did we sell?)
I00013165 4 Number of members enrolled
I00013165 5 Number of providers enrolled
I00013165 6 Number of claims processed (annual)
I00013165 7 Number of encounters (annual)
I00013165 8 Dollar value of claims processed (annual)
I00013165 9 Average number of calls per month
I00013165 10 DDI effort in hours
I00013167 1 Application types in scope
I00013167 2 Total number of applications in scope
I00013167 3 Percent of Total App Portfolio in scope
I00013167 4 Is customer global
I00013167 5 T&T Duration – Transition program (Unit: Weeks)
I00013167 6 T&T Duration – Transformation program (Unit: Months)
I00013167 7 AMS operating model included
I00013167 8 Service levels type included
I00013167 9 Application technologies in scope
I00013167 10 AMS standard tools and solution components
I00013173 1 Nature of the Engagement
I00013173 2 Nature of Engagement - Other:
I00013173 3 Execution Methodology
I00013173 4 Execution Methodology - Other:
I00013173 5 Contract Type
I00013173 6 Hosting partner for in scope apps
I00013173 7 Hosting partner for in scope apps - Other:
I00013173 8 Main competitor
I00013173 9 Is engagement global or local
I00013173 10 Application technologies used - Other:
I00013173 1 Nature of the Engagement
I00013173 2 Nature of Engagement - Other:
I00013173 3 Execution Methodology
I00013173 4 Execution Methodology - Other:
I00013173 5 Contract Type
I00013173 6 Hosting partner for in scope apps
I00013173 7 Hosting partner for in scope apps - Other:
I00013173 8 Main competitor
I00013173 9 Is engagement global or local
I00013173 10 Application technologies used - Other:
I00013174 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00013174 2 Tool(s) Availability
I00013174 3 Breakdown of testing types
I00013174 4 Phases of testing included in contract
I00013174 5 Total number of customer use cases/test cases (enter 5 digits)
I00013174 6 % of use cases/test cases automated
I00013174 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00013174 8 Industry compliance, standards, security delivery models needs of the customer
I00013174 9 Is testing bundled with Apps services?
I00013174 10
I00013181 1 Application types in scope
I00013181 2 Total number of applications in scope
I00013181 3 Percent of Total App Portfolio in scope
I00013181 4 Is customer global
I00013181 5 T&T Duration – Transition program (Unit: Weeks)
I00013181 6 T&T Duration – Transformation program (Unit: Months)
I00013181 7 AMS operating model included
I00013181 8 Service levels type included
I00013181 9 Application technologies in scope
I00013181 10 AMS standard tools and solution components
I00013203 1 Nature of the Engagement
I00013203 2 Nature of Engagement - Other:
I00013203 3 Execution Methodology
I00013203 4 Execution Methodology - Other:
I00013203 5 Contract Type
I00013203 6 Hosting partner for in scope apps
I00013203 7 Hosting partner for in scope apps - Other:
I00013203 8 Main competitor
I00013203 9 Is engagement global or local
I00013203 10 Application technologies used - Other:
I00013218 1 Recovery Time Objective (Unit hours)
I00013218 2 Recovery Point Objective (Unit hours)
I00013218 3 Number of virtual/physical image: Windows 2477
I00013218 4 Number of virtual/physical images: Linux
I00013218 5 Number of virtual/physical images: Redhat
I00013218 6 Number of virtual/physical images: AIX
I00013218 7 Number of virtual/physical images: Solaris
I00013218 8 Number of virtual/physical images: -UX
I00013218 9 Amount of Protected Storage (Unit TB)
I00013218 10 What industry compliance, security levels, regulatory were needed?
I00013219 1 Deal scope for Site Support
I00013219 2 Device type(s) to be supported
I00013219 3 Site Support levels requested
I00013219 4 Site Support levels requested - Other:
I00013219 5 Single site location or multiple
I00013219 6 Locations requiring Site Support
I00013219 7 Service management tool set deployed
I00013219 8 Client primary business driver for outsourcing
I00013219 9 Delivery mode
I00013219 10
I00013254 1 Application types in scope
I00013254 2 Total number of applications in scope
I00013254 3 Percent of Total App Portfolio in scope
I00013254 4 Is customer global
I00013254 5 T&T Duration – Transition program (Unit: Weeks)
I00013254 6 T&T Duration – Transformation program (Unit: Months)
I00013254 7 AMS operating model included
I00013254 8 Service levels type included
I00013254 9 Application technologies in scope
I00013254 10 AMS standard tools and solution components
I00013254 1 Application types in scope
I00013254 2 Total number of applications in scope
I00013254 3 Percent of Total App Portfolio in scope
I00013254 4 Is customer global
I00013254 5 T&T Duration – Transition program (Unit: Weeks)
I00013254 6 T&T Duration – Transformation program (Unit: Months)
I00013254 7 AMS operating model included
I00013254 8 Service levels type included
I00013254 9 Application technologies in scope
I00013254 10 AMS standard tools and solution components
I00013254 1 Application types in scope
I00013254 2 Total number of applications in scope
I00013254 3 Percent of Total App Portfolio in scope
I00013254 4 Is customer global
I00013254 5 T&T Duration – Transition program (Unit: Weeks)
I00013254 6 T&T Duration – Transformation program (Unit: Months)
I00013254 7 AMS operating model included
I00013254 8 Service levels type included
I00013254 9 Application technologies in scope
I00013254 10 AMS standard tools and solution components
I00013255 1 Application types in scope
I00013255 2 Total number of applications in scope
I00013255 3 Percent of Total App Portfolio in scope
I00013255 4 Is customer global
I00013255 5 T&T Duration – Transition program (Unit: Weeks)
I00013255 6 T&T Duration – Transformation program (Unit: Months)
I00013255 7 AMS operating model included
I00013255 8 Service levels type included
I00013255 9 Application technologies in scope
I00013255 10 AMS standard tools and solution components
I00013255 1 Application types in scope
I00013255 2 Total number of applications in scope
I00013255 3 Percent of Total App Portfolio in scope
I00013255 4 Is customer global
I00013255 5 T&T Duration – Transition program (Unit: Weeks)
I00013255 6 T&T Duration – Transformation program (Unit: Months)
I00013255 7 AMS operating model included
I00013255 8 Service levels type included
I00013255 9 Application technologies in scope
I00013255 10 AMS standard tools and solution components
I00013255 1 Geographic location
I00013255 2 Number of physical images
I00013255 3 Number of virtual images
I00013255 4 OS type
I00013255 5 Websphere version (if in environment)
I00013255 6 Apache version (if in environment)
I00013255 7 Oracle DB version (if in environment)
I00013255 8 SQL version (if in environment)
I00013255 9 SAP version (if in environment)
I00013255 10 MS Dynamics version (if in environment)
I00013263 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00013263 2 Tool(s) Availability
I00013263 3 Breakdown of testing types
I00013263 4 Phases of testing included in contract
I00013263 5 Total number of customer use cases/test cases (enter 5 digits)
I00013263 6 % of use cases/test cases automated
I00013263 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00013263 8 Industry compliance, standards, security delivery models needs of the customer
I00013263 9 Is testing bundled with Apps services?
I00013263 10
I00013263 1 Nature of the Engagement
I00013263 2 Nature of Engagement - Other:
I00013263 3 Execution Methodology
I00013263 4 Execution Methodology - Other:
I00013263 5 Contract Type
I00013263 6 Hosting partner for in scope apps
I00013263 7 Hosting partner for in scope apps - Other:
I00013263 8 Main competitor
I00013263 9 Is engagement global or local
I00013263 10 Application technologies used - Other:
I00013364 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013364 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013364 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013364 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013364 5 Did an ES Client or Practice Principal help sell this engagement
I00013364 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013364 7 Client executive sponsor title -
I00013364 8 Will we produce a formal written client deliverable?
I00013364 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013364 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013461 1 Application types in scope
I00013461 2 Total number of applications in scope
I00013461 3 Percent of Total App Portfolio in scope
I00013461 4 Is customer global
I00013461 5 T&T Duration – Transition program (Unit: Weeks)
I00013461 6 T&T Duration – Transformation program (Unit: Months)
I00013461 7 AMS operating model included
I00013461 8 Service levels type included
I00013461 9 Application technologies in scope
I00013461 10 AMS standard tools and solution components
I00013507 1 CEM Contact Number of seats
I00013507 2 CEM Contact Number of annual transactions
I00013507 3 CEM Contact Number of countries
I00013507 4 CEM Contact Number of languages required
I00013507 5 Onshore required ?
I00013507 6 Near shore required?
I00013507 7 Off-shore required?
I00013507 8 Are analytics required?
I00013507 9 Are cloud (customer agents) required?
I00013507 10 Is a hybrid model ( + customer agents) required?
I00013529 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00013529 2 Tool(s) Availability
I00013529 3 Breakdown of testing types
I00013529 4 Phases of testing included in contract
I00013529 5 Total number of customer use cases/test cases (enter 5 digits)
I00013529 6 % of use cases/test cases automated
I00013529 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00013529 8 Industry compliance, standards, security delivery models needs of the customer
I00013529 9 Is testing bundled with Apps services?
I00013529 10
I00013538 1 Geographic location
I00013538 2 Number of physical images
I00013538 3 Number of virtual images
I00013538 4 OS type
I00013538 5 Websphere version (if in environment)
I00013538 6 Apache version (if in environment)
I00013538 7 Oracle DB version (if in environment)
I00013538 8 SQL version (if in environment)
I00013538 9 SAP version (if in environment)
I00013538 10 MS Dynamics version (if in environment)
I00013540 1 Geographic location
I00013540 2 Number of physical images
I00013540 3 Number of virtual images
I00013540 4 OS type
I00013540 5 Websphere version (if in environment)
I00013540 6 Apache version (if in environment)
I00013540 7 Oracle DB version (if in environment)
I00013540 8 SQL version (if in environment)
I00013540 9 SAP version (if in environment)
I00013540 10 MS Dynamics version (if in environment)
I00013547 1 Geographic location
I00013547 2 Number of physical images
I00013547 3 Number of virtual images
I00013547 4 OS type
I00013547 5 Websphere version (if in environment)
I00013547 6 Apache version (if in environment)
I00013547 7 Oracle DB version (if in environment)
I00013547 8 SQL version (if in environment)
I00013547 9 SAP version (if in environment)
I00013547 10 MS Dynamics version (if in environment)
I00013557 1 Nature of the Engagement
I00013557 2 Nature of Engagement - Other:
I00013557 3 Execution Methodology
I00013557 4 Execution Methodology - Other:
I00013557 5 Contract Type
I00013557 6 Hosting partner for in scope apps
I00013557 7 Hosting partner for in scope apps - Other:
I00013557 8 Main competitor
I00013557 9 Is engagement global or local
I00013557 10 Application technologies used - Other:
I00013558 1 Nature of the Engagement
I00013558 2 Nature of Engagement - Other:
I00013558 3 Execution Methodology
I00013558 4 Execution Methodology - Other:
I00013558 5 Contract Type
I00013558 6 Hosting partner for in scope apps
I00013558 7 Hosting partner for in scope apps - Other:
I00013558 8 Main competitor
I00013558 9 Is engagement global or local
I00013558 10 Application technologies used - Other:
I00013561 1 Geographic location
I00013561 2 Number of Windows 2012 virtual/physical images
I00013561 3 Number of Linux virtual/physical images
I00013561 4 Number of Redhat virtual/physical images
I00013561 5 Applications that are in the environment and current versions
I00013561 6 ISV/SaaS Applications that are in the environment and current versions
I00013561 7 Middleware/data bases that are in the environment and current versions
I00013561 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00013561 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00013561 10 What types of Network Services were required
I00013568 1 CEM Contact Number of seats
I00013568 2 CEM Contact Number of annual transactions
I00013568 3 CEM Contact Number of countries
I00013568 4 CEM Contact Number of languages required
I00013568 5 Onshore required ?
I00013568 6 Near shore required?
I00013568 7 Off-shore required?
I00013568 8 Are analytics required?
I00013568 9 Are cloud (customer agents) required?
I00013568 10 Is a hybrid model ( + customer agents) required?
I00013595 1 Application types in scope
I00013595 2 Total number of applications in scope
I00013595 3 Percent of Total App Portfolio in scope
I00013595 4 Is customer global
I00013595 5 T&T Duration – Transition program (Unit: Weeks)
I00013595 6 T&T Duration – Transformation program (Unit: Months)
I00013595 7 AMS operating model included
I00013595 8 Service levels type included
I00013595 9 Application technologies in scope
I00013595 10 AMS standard tools and solution components
I00013605 1 Nature of the Engagement
I00013605 2 Nature of Engagement - Other:
I00013605 3 Execution Methodology
I00013605 4 Execution Methodology - Other:
I00013605 5 Contract Type
I00013605 6 Hosting partner for in scope apps
I00013605 7 Hosting partner for in scope apps - Other:
I00013605 8 Main competitor
I00013605 9 Is engagement global or local
I00013605 10 Application technologies used - Other:
I00013611 1 Application types in scope
I00013611 2 Total number of applications in scope
I00013611 3 Percent of Total App Portfolio in scope
I00013611 4 Is customer global
I00013611 5 T&T Duration – Transition program (Unit: Weeks)
I00013611 6 T&T Duration – Transformation program (Unit: Months)
I00013611 7 AMS operating model included
I00013611 8 Service levels type included
I00013611 9 Application technologies in scope
I00013611 10 AMS standard tools and solution components
I00013611 1 Application types in scope
I00013611 2 Total number of applications in scope
I00013611 3 Percent of Total App Portfolio in scope
I00013611 4 Is customer global
I00013611 5 T&T Duration – Transition program (Unit: Weeks)
I00013611 6 T&T Duration – Transformation program (Unit: Months)
I00013611 7 AMS operating model included
I00013611 8 Service levels type included
I00013611 9 Application technologies in scope
I00013611 10 AMS standard tools and solution components
I00013624 1 Recovery Time Objective (Unit hours)
I00013624 2 Recovery Point Objective (Unit hours)
I00013624 3 Number of virtual/physical image: Windows 2287
I00013624 4 Number of virtual/physical images: Linux
I00013624 5 Number of virtual/physical images: Redhat
I00013624 6 Number of virtual/physical images: AIX
I00013624 7 Number of virtual/physical images: Solaris
I00013624 8 Number of virtual/physical images: -UX
I00013624 9 Amount of Protected Storage (Unit TB)
I00013624 10 What industry compliance, security levels, regulatory were needed?
I00013641 1 Geographic location
I00013641 2 Number of physical images
I00013641 3 Number of virtual images
I00013641 4 OS type
I00013641 5 Websphere version (if in environment)
I00013641 6 Apache version (if in environment)
I00013641 7 Oracle DB version (if in environment)
I00013641 8 SQL version (if in environment)
I00013641 9 SAP version (if in environment)
I00013641 10 MS Dynamics version (if in environment)
I00013661 1 Application types in scope
I00013661 2 Total number of applications in scope
I00013661 3 Percent of Total App Portfolio in scope
I00013661 4 Is customer global
I00013661 5 T&T Duration – Transition program (Unit: Weeks)
I00013661 6 T&T Duration – Transformation program (Unit: Months)
I00013661 7 AMS operating model included
I00013661 8 Service levels type included
I00013661 9 Application technologies in scope
I00013661 10 AMS standard tools and solution components
I00013670 1 Application types in scope
I00013670 2 Total number of applications in scope
I00013670 3 Percent of Total App Portfolio in scope
I00013670 4 Is customer global
I00013670 5 T&T Duration – Transition program (Unit: Weeks)
I00013670 6 T&T Duration – Transformation program (Unit: Months)
I00013670 7 AMS operating model included
I00013670 8 Service levels type included
I00013670 9 Application technologies in scope
I00013670 10 AMS standard tools and solution components
I00013670 1 SLMS Services contracted
I00013670 2 Number of countries that require support and/or invoicing :
I00013670 3 List of software publishers in scope
I00013670 4 Software publishers in scope - Other:
I00013670 5 # of seats in Microsoft Enterprise Agreement
I00013670 6 Key driver for client decision
I00013670 7 Total $ annual software spend ($M)
I00013670 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00013670 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00013670 10 Asset inventory tooling used by customer
I00013672 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00013672 2 Tool(s) Availability
I00013672 3 Breakdown of testing types
I00013672 4 Phases of testing included in contract
I00013672 5 Total number of customer use cases/test cases (enter 5 digits)
I00013672 6 % of use cases/test cases automated
I00013672 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00013672 8 Industry compliance, standards, security delivery models needs of the customer
I00013672 9 Is testing bundled with Apps services?
I00013672 10
I00013681 1 Nature of the Engagement
I00013681 2 Nature of Engagement - Other:
I00013681 3 Execution Methodology
I00013681 4 Execution Methodology - Other:
I00013681 5 Contract Type
I00013681 6 Hosting partner for in scope apps
I00013681 7 Hosting partner for in scope apps - Other:
I00013681 8 Main competitor
I00013681 9 Is engagement global or local
I00013681 10 Application technologies used - Other:
I00013681 1 Deal scope for Site Support
I00013681 2 Device type(s) to be supported
I00013681 3 Site Support levels requested
I00013681 4 Site Support levels requested - Other:
I00013681 5 Single site location or multiple
I00013681 6 Locations requiring Site Support
I00013681 7 Service management tool set deployed
I00013681 8 Client primary business driver for outsourcing
I00013681 9 Delivery mode
I00013681 10
I00013682 1 Device type(s) to be supported
I00013682 2 Service Desk Support levels requested
I00013682 3 Service Desk Support level - Other:
I00013682 4 Onshore service desk required
I00013682 5 Service management tool set deployed
I00013682 6 Service management tool set - Other:
I00013682 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00013682 8 Client primary business driver for outsourcing
I00013682 9 Client primary business driver for outsourcing - Other:
I00013682 10 Self Service requirement
I00013682 1 Deal scope for Site Support
I00013682 2 Device type(s) to be supported
I00013682 3 Site Support levels requested
I00013682 4 Site Support levels requested - Other:
I00013682 5 Single site location or multiple
I00013682 6 Locations requiring Site Support
I00013682 7 Service management tool set deployed
I00013682 8 Client primary business driver for outsourcing
I00013682 9 Delivery mode
I00013682 10
I00013682 1 Application types in scope
I00013682 2 Total number of applications in scope
I00013682 3 Percent of Total App Portfolio in scope
I00013682 4 Is customer global
I00013682 5 T&T Duration – Transition program (Unit: Weeks)
I00013682 6 T&T Duration – Transformation program (Unit: Months)
I00013682 7 AMS operating model included
I00013682 8 Service levels type included
I00013682 9 Application technologies in scope
I00013682 10 AMS standard tools and solution components
I00013688 1 Device type(s) to be supported
I00013688 2 Service Desk Support levels requested
I00013688 3 Service Desk Support level - Other:
I00013688 4 Onshore service desk required
I00013688 5 Service management tool set deployed
I00013688 6 Service management tool set - Other:
I00013688 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00013688 8 Client primary business driver for outsourcing
I00013688 9 Client primary business driver for outsourcing - Other:
I00013688 10 Self Service requirement
I00013705 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00013705 2 Tool(s) Availability
I00013705 3 Breakdown of testing types
I00013705 4 Phases of testing included in contract
I00013705 5 Total number of customer use cases/test cases (enter 5 digits)
I00013705 6 % of use cases/test cases automated
I00013705 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00013705 8 Industry compliance, standards, security delivery models needs of the customer
I00013705 9 Is testing bundled with Apps services?
I00013705 10
I00013708 1 Nature of the Engagement
I00013708 2 Nature of Engagement - Other:
I00013708 3 Execution Methodology
I00013708 4 Execution Methodology - Other:
I00013708 5 Contract Type
I00013708 6 Hosting partner for in scope apps
I00013708 7 Hosting partner for in scope apps - Other:
I00013708 8 Main competitor
I00013708 9 Is engagement global or local
I00013708 10 Application technologies used - Other:
I00013714 1 Geographic location
I00013714 2 Number of physical images
I00013714 3 Number of virtual images
I00013714 4 OS type
I00013714 5 Websphere version (if in environment)
I00013714 6 Apache version (if in environment)
I00013714 7 Oracle DB version (if in environment)
I00013714 8 SQL version (if in environment)
I00013714 9 SAP version (if in environment)
I00013714 10 MS Dynamics version (if in environment)
I00013728 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013728 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013728 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013728 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013728 5 Did an ES Client or Practice Principal help sell this engagement
I00013728 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013728 7 Client executive sponsor title -
I00013728 8 Will we produce a formal written client deliverable?
I00013728 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013728 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013735 1 Geographic location
I00013735 2 Number of physical images
I00013735 3 Number of virtual images
I00013735 4 OS type
I00013735 5 Websphere version (if in environment)
I00013735 6 Apache version (if in environment)
I00013735 7 Oracle DB version (if in environment)
I00013735 8 SQL version (if in environment)
I00013735 9 SAP version (if in environment)
I00013735 10 MS Dynamics version (if in environment)
I00013736 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013736 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013736 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013736 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013736 5 Did an ES Client or Practice Principal help sell this engagement
I00013736 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013736 7 Client executive sponsor title -
I00013736 8 Will we produce a formal written client deliverable?
I00013736 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013736 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013754 1 Geographic location
I00013754 2 Number of physical images
I00013754 3 Number of virtual images
I00013754 4 OS type
I00013754 5 Websphere version (if in environment)
I00013754 6 Apache version (if in environment)
I00013754 7 Oracle DB version (if in environment)
I00013754 8 SQL version (if in environment)
I00013754 9 SAP version (if in environment)
I00013754 10 MS Dynamics version (if in environment)
I00013755 1 Application types in scope
I00013755 2 Total number of applications in scope
I00013755 3 Percent of Total App Portfolio in scope
I00013755 4 Is customer global
I00013755 5 T&T Duration – Transition program (Unit: Weeks)
I00013755 6 T&T Duration – Transformation program (Unit: Months)
I00013755 7 AMS operating model included
I00013755 8 Service levels type included
I00013755 9 Application technologies in scope
I00013755 10 AMS standard tools and solution components
I00013758 1 Application types in scope
I00013758 2 Total number of applications in scope
I00013758 3 Percent of Total App Portfolio in scope
I00013758 4 Is customer global
I00013758 5 T&T Duration – Transition program (Unit: Weeks)
I00013758 6 T&T Duration – Transformation program (Unit: Months)
I00013758 7 AMS operating model included
I00013758 8 Service levels type included
I00013758 9 Application technologies in scope
I00013758 10 AMS standard tools and solution components
I00013758 1 Application types in scope
I00013758 2 Total number of applications in scope
I00013758 3 Percent of Total App Portfolio in scope
I00013758 4 Is customer global
I00013758 5 T&T Duration – Transition program (Unit: Weeks)
I00013758 6 T&T Duration – Transformation program (Unit: Months)
I00013758 7 AMS operating model included
I00013758 8 Service levels type included
I00013758 9 Application technologies in scope
I00013758 10 AMS standard tools and solution components
I00013758 1 Nature of the Engagement
I00013758 2 Nature of Engagement - Other:
I00013758 3 Execution Methodology
I00013758 4 Execution Methodology - Other:
I00013758 5 Contract Type
I00013758 6 Hosting partner for in scope apps
I00013758 7 Hosting partner for in scope apps - Other:
I00013758 8 Main competitor
I00013758 9 Is engagement global or local
I00013758 10 Application technologies used - Other:
I00013770 1 Application types in scope
I00013770 2 Total number of applications in scope
I00013770 3 Percent of Total App Portfolio in scope
I00013770 4 Is customer global
I00013770 5 T&T Duration – Transition program (Unit: Weeks)
I00013770 6 T&T Duration – Transformation program (Unit: Months)
I00013770 7 AMS operating model included
I00013770 8 Service levels type included
I00013770 9 Application technologies in scope
I00013770 10 AMS standard tools and solution components
I00013793 1 Nature of the Engagement
I00013793 2 Nature of Engagement - Other:
I00013793 3 Execution Methodology
I00013793 4 Execution Methodology - Other:
I00013793 5 Contract Type
I00013793 6 Hosting partner for in scope apps
I00013793 7 Hosting partner for in scope apps - Other:
I00013793 8 Main competitor
I00013793 9 Is engagement global or local
I00013793 10 Application technologies used - Other:
I00013793 1 Nature of the Engagement
I00013793 2 Nature of Engagement - Other:
I00013793 3 Execution Methodology
I00013793 4 Execution Methodology - Other:
I00013793 5 Contract Type
I00013793 6 Hosting partner for in scope apps
I00013793 7 Hosting partner for in scope apps - Other:
I00013793 8 Main competitor
I00013793 9 Is engagement global or local
I00013793 10 Application technologies used - Other:
I00013810 1 What Advisory and/or Pilot Services were sold
I00013810 2 For selected services what was the duration (Unit - Weeks)?
I00013810 3 What CCM applications were sold apart from Exstream?
I00013810 4 What additional applications were sold?
I00013810 5 Additional applications sold - Other:
I00013810 6 What delivery channels did the client require?
I00013810 7 Geographic delivery location?
I00013810 8 Delivery model including geographic locations?
I00013810 9 Number of images/pages impressions per month?
I00013810 10 Number of client users accessing/using system?
I00013810 1 CEM Contact Number of seats
I00013810 2 CEM Contact Number of annual transactions
I00013810 3 CEM Contact Number of countries
I00013810 4 CEM Contact Number of languages required
I00013810 5 Onshore required ?
I00013810 6 Near shore required?
I00013810 7 Off-shore required?
I00013810 8 Are analytics required?
I00013810 9 Are cloud (customer agents) required?
I00013810 10 Is a hybrid model ( + customer agents) required?
I00013834 1 Application types in scope
I00013834 2 Total number of applications in scope
I00013834 3 Percent of Total App Portfolio in scope
I00013834 4 Is customer global
I00013834 5 T&T Duration – Transition program (Unit: Weeks)
I00013834 6 T&T Duration – Transformation program (Unit: Months)
I00013834 7 AMS operating model included
I00013834 8 Service levels type included
I00013834 9 Application technologies in scope
I00013834 10 AMS standard tools and solution components
I00013903 1 Deal scope for Site Support
I00013903 2 Device type(s) to be supported
I00013903 3 Site Support levels requested
I00013903 4 Site Support levels requested - Other:
I00013903 5 Single site location or multiple
I00013903 6 Locations requiring Site Support
I00013903 7 Service management tool set deployed
I00013903 8 Client primary business driver for outsourcing
I00013903 9 Delivery mode
I00013903 10
I00013906 1 Application types in scope
I00013906 2 Total number of applications in scope
I00013906 3 Percent of Total App Portfolio in scope
I00013906 4 Is customer global
I00013906 5 T&T Duration – Transition program (Unit: Weeks)
I00013906 6 T&T Duration – Transformation program (Unit: Months)
I00013906 7 AMS operating model included
I00013906 8 Service levels type included
I00013906 9 Application technologies in scope
I00013906 10 AMS standard tools and solution components
I00013907 1 Application types in scope
I00013907 2 Total number of applications in scope
I00013907 3 Percent of Total App Portfolio in scope
I00013907 4 Is customer global
I00013907 5 T&T Duration – Transition program (Unit: Weeks)
I00013907 6 T&T Duration – Transformation program (Unit: Months)
I00013907 7 AMS operating model included
I00013907 8 Service levels type included
I00013907 9 Application technologies in scope
I00013907 10 AMS standard tools and solution components
I00013922 1 Nature of the Engagement
I00013922 2 Nature of Engagement - Other:
I00013922 3 Execution Methodology
I00013922 4 Execution Methodology - Other:
I00013922 5 Contract Type
I00013922 6 Hosting partner for in scope apps
I00013922 7 Hosting partner for in scope apps - Other:
I00013922 8 Main competitor
I00013922 9 Is engagement global or local
I00013922 10 Application technologies used - Other:
I00013922 1 Nature of the Engagement
I00013922 2 Nature of Engagement - Other:
I00013922 3 Execution Methodology
I00013922 4 Execution Methodology - Other:
I00013922 5 Contract Type
I00013922 6 Hosting partner for in scope apps
I00013922 7 Hosting partner for in scope apps - Other:
I00013922 8 Main competitor
I00013922 9 Is engagement global or local
I00013922 10 Application technologies used - Other:
I00013922 1 Nature of the Engagement
I00013922 2 Nature of Engagement - Other:
I00013922 3 Execution Methodology
I00013922 4 Execution Methodology - Other:
I00013922 5 Contract Type
I00013922 6 Hosting partner for in scope apps
I00013922 7 Hosting partner for in scope apps - Other:
I00013922 8 Main competitor
I00013922 9 Is engagement global or local
I00013922 10 Application technologies used - Other:
I00013923 1 Nature of the Engagement
I00013923 2 Nature of Engagement - Other:
I00013923 3 Execution Methodology
I00013923 4 Execution Methodology - Other:
I00013923 5 Contract Type
I00013923 6 Hosting partner for in scope apps
I00013923 7 Hosting partner for in scope apps - Other:
I00013923 8 Main competitor
I00013923 9 Is engagement global or local
I00013923 10 Application technologies used - Other:
I00013923 1 Nature of the Engagement
I00013923 2 Nature of Engagement - Other:
I00013923 3 Execution Methodology
I00013923 4 Execution Methodology - Other:
I00013923 5 Contract Type
I00013923 6 Hosting partner for in scope apps
I00013923 7 Hosting partner for in scope apps - Other:
I00013923 8 Main competitor
I00013923 9 Is engagement global or local
I00013923 10 Application technologies used - Other:
I00013923 1 Nature of the Engagement
I00013923 2 Nature of Engagement - Other:
I00013923 3 Execution Methodology
I00013923 4 Execution Methodology - Other:
I00013923 5 Contract Type
I00013923 6 Hosting partner for in scope apps
I00013923 7 Hosting partner for in scope apps - Other:
I00013923 8 Main competitor
I00013923 9 Is engagement global or local
I00013923 10 Application technologies used - Other:
I00013947 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013947 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013947 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013947 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013947 5 Did an ES Client or Practice Principal help sell this engagement
I00013947 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013947 7 Client executive sponsor title -
I00013947 8 Will we produce a formal written client deliverable?
I00013947 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013947 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013948 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013948 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013948 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013948 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013948 5 Did an ES Client or Practice Principal help sell this engagement
I00013948 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013948 7 Client executive sponsor title -
I00013948 8 Will we produce a formal written client deliverable?
I00013948 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013948 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013948 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00013948 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00013948 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00013948 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00013948 5 Did an ES Client or Practice Principal help sell this engagement
I00013948 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00013948 7 Client executive sponsor title -
I00013948 8 Will we produce a formal written client deliverable?
I00013948 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013948 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00013979 1 Nature of the Engagement
I00013979 2 Nature of Engagement - Other:
I00013979 3 Execution Methodology
I00013979 4 Execution Methodology - Other:
I00013979 5 Contract Type
I00013979 6 Hosting partner for in scope apps
I00013979 7 Hosting partner for in scope apps - Other:
I00013979 8 Main competitor
I00013979 9 Is engagement global or local
I00013979 10 Application technologies used - Other:
I00013979 1 CEM Contact Number of seats
I00013979 2 CEM Contact Number of annual transactions
I00013979 3 CEM Contact Number of countries
I00013979 4 CEM Contact Number of languages required
I00013979 5 Onshore required ?
I00013979 6 Near shore required?
I00013979 7 Off-shore required?
I00013979 8 Are analytics required?
I00013979 9 Are cloud (customer agents) required?
I00013979 10 Is a hybrid model ( + customer agents) required?
I00013982 1 Application types in scope
I00013982 2 Total number of applications in scope
I00013982 3 Percent of Total App Portfolio in scope
I00013982 4 Is customer global
I00013982 5 T&T Duration – Transition program (Unit: Weeks)
I00013982 6 T&T Duration – Transformation program (Unit: Months)
I00013982 7 AMS operating model included
I00013982 8 Service levels type included
I00013982 9 Application technologies in scope
I00013982 10 AMS standard tools and solution components
I00013985 1 Application types in scope
I00013985 2 Total number of applications in scope
I00013985 3 Percent of Total App Portfolio in scope
I00013985 4 Is customer global
I00013985 5 T&T Duration – Transition program (Unit: Weeks)
I00013985 6 T&T Duration – Transformation program (Unit: Months)
I00013985 7 AMS operating model included
I00013985 8 Service levels type included
I00013985 9 Application technologies in scope
I00013985 10 AMS standard tools and solution components
I00014009 1 Geographic location
I00014009 2 Number of physical images
I00014009 3 Number of virtual images
I00014009 4 OS type
I00014009 5 Websphere version (if in environment)
I00014009 6 Apache version (if in environment)
I00014009 7 Oracle DB version (if in environment)
I00014009 8 SQL version (if in environment)
I00014009 9 SAP version (if in environment)
I00014009 10 MS Dynamics version (if in environment)
I00014136 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014136 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014136 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014136 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014136 5 Did an ES Client or Practice Principal help sell this engagement
I00014136 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014136 7 Client executive sponsor title -
I00014136 8 Will we produce a formal written client deliverable?
I00014136 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014136 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014137 1 Application types in scope
I00014137 2 Total number of applications in scope
I00014137 3 Percent of Total App Portfolio in scope
I00014137 4 Is customer global
I00014137 5 T&T Duration – Transition program (Unit: Weeks)
I00014137 6 T&T Duration – Transformation program (Unit: Months)
I00014137 7 AMS operating model included
I00014137 8 Service levels type included
I00014137 9 Application technologies in scope
I00014137 10 AMS standard tools and solution components
I00014139 1 Nature of the Engagement
I00014139 2 Nature of Engagement - Other:
I00014139 3 Execution Methodology
I00014139 4 Execution Methodology - Other:
I00014139 5 Contract Type
I00014139 6 Hosting partner for in scope apps
I00014139 7 Hosting partner for in scope apps - Other:
I00014139 8 Main competitor
I00014139 9 Is engagement global or local
I00014139 10 Application technologies used - Other:
I00014154 1 CEM Contact Number of seats
I00014154 2 CEM Contact Number of annual transactions
I00014154 3 CEM Contact Number of countries
I00014154 4 CEM Contact Number of languages required
I00014154 5 Onshore required ?
I00014154 6 Near shore required?
I00014154 7 Off-shore required?
I00014154 8 Are analytics required?
I00014154 9 Are cloud (customer agents) required?
I00014154 10 Is a hybrid model ( + customer agents) required?
I00014154 1 Geographic location
I00014154 2 Number of physical images
I00014154 3 Number of virtual images
I00014154 4 OS type
I00014154 5 Websphere version (if in environment)
I00014154 6 Apache version (if in environment)
I00014154 7 Oracle DB version (if in environment)
I00014154 8 SQL version (if in environment)
I00014154 9 SAP version (if in environment)
I00014154 10 MS Dynamics version (if in environment)
I00014166 1 Application types in scope
I00014166 2 Total number of applications in scope
I00014166 3 Percent of Total App Portfolio in scope
I00014166 4 Is customer global
I00014166 5 T&T Duration – Transition program (Unit: Weeks)
I00014166 6 T&T Duration – Transformation program (Unit: Months)
I00014166 7 AMS operating model included
I00014166 8 Service levels type included
I00014166 9 Application technologies in scope
I00014166 10 AMS standard tools and solution components
I00014191 1 Geographic location
I00014191 2 Number of physical images
I00014191 3 Number of virtual images
I00014191 4 OS type
I00014191 5 Websphere version (if in environment)
I00014191 6 Apache version (if in environment)
I00014191 7 Oracle DB version (if in environment)
I00014191 8 SQL version (if in environment)
I00014191 9 SAP version (if in environment)
I00014191 10 MS Dynamics version (if in environment)
I00014205 1 Offering feature(s) selected
I00014205 2 Services selected within Offering features
I00014205 3 If Security Incident Response
I00014205 4 If Security Incident Response is retained, length of contract
I00014205 5 Security Incident Response is retained, number of annual hours :
I00014205 6 Delivered from
I00014205 7 Other services in solution
I00014205 8
I00014205 9
I00014205 10
I00014264 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014264 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014264 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014264 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014264 5 Did an ES Client or Practice Principal help sell this engagement
I00014264 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014264 7 Client executive sponsor title -
I00014264 8 Will we produce a formal written client deliverable?
I00014264 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014264 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014273 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014273 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014273 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014273 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014273 5 Did an ES Client or Practice Principal help sell this engagement
I00014273 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014273 7 Client executive sponsor title -
I00014273 8 Will we produce a formal written client deliverable?
I00014273 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014273 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014318 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014318 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014318 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014318 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014318 5 Did an ES Client or Practice Principal help sell this engagement
I00014318 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014318 7 Client executive sponsor title -
I00014318 8 Will we produce a formal written client deliverable?
I00014318 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014318 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014341 1 Nature of the Engagement
I00014341 2 Nature of Engagement - Other:
I00014341 3 Execution Methodology
I00014341 4 Execution Methodology - Other:
I00014341 5 Contract Type
I00014341 6 Hosting partner for in scope apps
I00014341 7 Hosting partner for in scope apps - Other:
I00014341 8 Main competitor
I00014341 9 Is engagement global or local
I00014341 10 Application technologies used - Other:
I00014364 1 Application types in scope
I00014364 2 Total number of applications in scope
I00014364 3 Percent of Total App Portfolio in scope
I00014364 4 Is customer global
I00014364 5 T&T Duration – Transition program (Unit: Weeks)
I00014364 6 T&T Duration – Transformation program (Unit: Months)
I00014364 7 AMS operating model included
I00014364 8 Service levels type included
I00014364 9 Application technologies in scope
I00014364 10 AMS standard tools and solution components
I00014418 1 Nature of the Engagement
I00014418 2 Nature of Engagement - Other:
I00014418 3 Execution Methodology
I00014418 4 Execution Methodology - Other:
I00014418 5 Contract Type
I00014418 6 Hosting partner for in scope apps
I00014418 7 Hosting partner for in scope apps - Other:
I00014418 8 Main competitor
I00014418 9 Is engagement global or local
I00014418 10 Application technologies used - Other:
I00014454 1 Deal scope for Site Support
I00014454 2 Device type(s) to be supported
I00014454 3 Site Support levels requested
I00014454 4 Site Support levels requested - Other:
I00014454 5 Single site location or multiple
I00014454 6 Locations requiring Site Support
I00014454 7 Service management tool set deployed
I00014454 8 Client primary business driver for outsourcing
I00014454 9 Delivery mode
I00014454 10
I00014455 1 Geographic location
I00014455 2 Number of Windows 2012 virtual/physical images
I00014455 3 Number of Linux virtual/physical images
I00014455 4 Number of Redhat virtual/physical images
I00014455 5 Applications that are in the environment and current versions
I00014455 6 ISV/SaaS Applications that are in the environment and current versions
I00014455 7 Middleware/data bases that are in the environment and current versions
I00014455 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00014455 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00014455 10 What types of Network Services were required
I00014493 1 Nature of the Engagement
I00014493 2 Nature of Engagement - Other:
I00014493 3 Execution Methodology
I00014493 4 Execution Methodology - Other:
I00014493 5 Contract Type
I00014493 6 Hosting partner for in scope apps
I00014493 7 Hosting partner for in scope apps - Other:
I00014493 8 Main competitor
I00014493 9 Is engagement global or local
I00014493 10 Application technologies used - Other:
I00014513 1 Nature of the Engagement
I00014513 2 Nature of Engagement - Other:
I00014513 3 Execution Methodology
I00014513 4 Execution Methodology - Other:
I00014513 5 Contract Type
I00014513 6 Hosting partner for in scope apps
I00014513 7 Hosting partner for in scope apps - Other:
I00014513 8 Main competitor
I00014513 9 Is engagement global or local
I00014513 10 Application technologies used - Other:
I00014513 1 Nature of the Engagement
I00014513 2 Nature of Engagement - Other:
I00014513 3 Execution Methodology
I00014513 4 Execution Methodology - Other:
I00014513 5 Contract Type
I00014513 6 Hosting partner for in scope apps
I00014513 7 Hosting partner for in scope apps - Other:
I00014513 8 Main competitor
I00014513 9 Is engagement global or local
I00014513 10 Application technologies used - Other:
I00014535 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00014535 2 Tool(s) Availability
I00014535 3 Breakdown of testing types
I00014535 4 Phases of testing included in contract
I00014535 5 Total number of customer use cases/test cases (enter 5 digits)
I00014535 6 % of use cases/test cases automated
I00014535 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00014535 8 Industry compliance, standards, security delivery models needs of the customer
I00014535 9 Is testing bundled with Apps services?
I00014535 10
I00014535 1 Geographic location
I00014535 2 Number of Windows 2012 virtual/physical images
I00014535 3 Number of Linux virtual/physical images
I00014535 4 Number of Redhat virtual/physical images
I00014535 5 Applications that are in the environment and current versions
I00014535 6 ISV/SaaS Applications that are in the environment and current versions
I00014535 7 Middleware/data bases that are in the environment and current versions
I00014535 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00014535 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00014535 10 What types of Network Services were required
I00014576 1 Nature of the Engagement
I00014576 2 Nature of Engagement - Other:
I00014576 3 Execution Methodology
I00014576 4 Execution Methodology - Other:
I00014576 5 Contract Type
I00014576 6 Hosting partner for in scope apps
I00014576 7 Hosting partner for in scope apps - Other:
I00014576 8 Main competitor
I00014576 9 Is engagement global or local
I00014576 10 Application technologies used - Other:
I00014593 1 Application types in scope
I00014593 2 Total number of applications in scope
I00014593 3 Percent of Total App Portfolio in scope
I00014593 4 Is customer global
I00014593 5 T&T Duration – Transition program (Unit: Weeks)
I00014593 6 T&T Duration – Transformation program (Unit: Months)
I00014593 7 AMS operating model included
I00014593 8 Service levels type included
I00014593 9 Application technologies in scope
I00014593 10 AMS standard tools and solution components
I00014614 1 Nature of the Engagement
I00014614 2 Nature of Engagement - Other:
I00014614 3 Execution Methodology
I00014614 4 Execution Methodology - Other:
I00014614 5 Contract Type
I00014614 6 Hosting partner for in scope apps
I00014614 7 Hosting partner for in scope apps - Other:
I00014614 8 Main competitor
I00014614 9 Is engagement global or local
I00014614 10 Application technologies used - Other:
I00014640 1 Deal scope for Site Support
I00014640 2 Device type(s) to be supported
I00014640 3 Site Support levels requested
I00014640 4 Site Support levels requested - Other:
I00014640 5 Single site location or multiple
I00014640 6 Locations requiring Site Support
I00014640 7 Service management tool set deployed
I00014640 8 Client primary business driver for outsourcing
I00014640 9 Delivery mode
I00014640 10
I00014640 1 Geographic location
I00014640 2 Number of physical images
I00014640 3 Number of virtual images
I00014640 4 OS type
I00014640 5 Websphere version (if in environment)
I00014640 6 Apache version (if in environment)
I00014640 7 Oracle DB version (if in environment)
I00014640 8 SQL version (if in environment)
I00014640 9 SAP version (if in environment)
I00014640 10 MS Dynamics version (if in environment)
I00014659 1 Geographic location
I00014659 2 Number of physical images
I00014659 3 Number of virtual images
I00014659 4 OS type
I00014659 5 Websphere version (if in environment)
I00014659 6 Apache version (if in environment)
I00014659 7 Oracle DB version (if in environment)
I00014659 8 SQL version (if in environment)
I00014659 9 SAP version (if in environment)
I00014659 10 MS Dynamics version (if in environment)
I00014663 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014663 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014663 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014663 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014663 5 Did an ES Client or Practice Principal help sell this engagement
I00014663 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014663 7 Client executive sponsor title -
I00014663 8 Will we produce a formal written client deliverable?
I00014663 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014663 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014663 1 Geographic location
I00014663 2 Number of 3rd party suppliers
I00014663 3 Configuration Item (CI) Types
I00014663 4 Configuration Item (CI) Types - Other:
I00014663 5 Configuration Item (CI) Quantities
I00014663 6 Current # of defined Vital Business Functions (VBFs)
I00014663 7 Current # of defined SLA’s
I00014663 8 Current ESM customer
I00014663 9 What industry compliance, security levels, our client mandated restrictions are needed
I00014663 10
I00014663 1 Geographic location
I00014663 2 Number of physical images
I00014663 3 Number of virtual images
I00014663 4 OS type
I00014663 5 Websphere version (if in environment)
I00014663 6 Apache version (if in environment)
I00014663 7 Oracle DB version (if in environment)
I00014663 8 SQL version (if in environment)
I00014663 9 SAP version (if in environment)
I00014663 10 MS Dynamics version (if in environment)
I00014675 1 CEM Contact Number of seats
I00014675 2 CEM Contact Number of annual transactions
I00014675 3 CEM Contact Number of countries
I00014675 4 CEM Contact Number of languages required
I00014675 5 Onshore required ?
I00014675 6 Near shore required?
I00014675 7 Off-shore required?
I00014675 8 Are analytics required?
I00014675 9 Are cloud (customer agents) required?
I00014675 10 Is a hybrid model ( + customer agents) required?
I00014719 1 Nature of the Engagement
I00014719 2 Nature of Engagement - Other:
I00014719 3 Execution Methodology
I00014719 4 Execution Methodology - Other:
I00014719 5 Contract Type
I00014719 6 Hosting partner for in scope apps
I00014719 7 Hosting partner for in scope apps - Other:
I00014719 8 Main competitor
I00014719 9 Is engagement global or local
I00014719 10 Application technologies used - Other:
I00014726 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014726 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014726 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014726 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014726 5 Did an ES Client or Practice Principal help sell this engagement
I00014726 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014726 7 Client executive sponsor title -
I00014726 8 Will we produce a formal written client deliverable?
I00014726 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014726 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014726 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014726 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014726 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014726 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014726 5 Did an ES Client or Practice Principal help sell this engagement
I00014726 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014726 7 Client executive sponsor title -
I00014726 8 Will we produce a formal written client deliverable?
I00014726 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014726 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014746 1 Scope of Services
I00014746 2 Products Used
I00014746 3 Products Used - Other:
I00014746 4 Supported Channels
I00014746 5 Supported Channels - Other:
I00014746 6 Delivery Locations
I00014746 7 Third-Party Partners used :
I00014746 8
I00014746 9
I00014746 10
I00014747 1 Application types in scope
I00014747 2 Total number of applications in scope
I00014747 3 Percent of Total App Portfolio in scope
I00014747 4 Is customer global
I00014747 5 T&T Duration – Transition program (Unit: Weeks)
I00014747 6 T&T Duration – Transformation program (Unit: Months)
I00014747 7 AMS operating model included
I00014747 8 Service levels type included
I00014747 9 Application technologies in scope
I00014747 10 AMS standard tools and solution components
I00014755 1 Client geographies serviced
I00014755 2 Service delivery locations
I00014755 3 Enabling solutions implemented (what did we sell?)
I00014755 4 Number of members enrolled
I00014755 5 Number of providers enrolled
I00014755 6 Number of claims processed (annual)
I00014755 7 Number of encounters (annual)
I00014755 8 Dollar value of claims processed (annual)
I00014755 9 Average number of calls per month
I00014755 10 DDI effort in hours
I00014774 1 Application types in scope
I00014774 2 Total number of applications in scope
I00014774 3 Percent of Total App Portfolio in scope
I00014774 4 Is customer global
I00014774 5 T&T Duration – Transition program (Unit: Weeks)
I00014774 6 T&T Duration – Transformation program (Unit: Months)
I00014774 7 AMS operating model included
I00014774 8 Service levels type included
I00014774 9 Application technologies in scope
I00014774 10 AMS standard tools and solution components
I00014783 1 Geographic location
I00014783 2 Number of physical images
I00014783 3 Number of virtual images
I00014783 4 OS type
I00014783 5 Websphere version (if in environment)
I00014783 6 Apache version (if in environment)
I00014783 7 Oracle DB version (if in environment)
I00014783 8 SQL version (if in environment)
I00014783 9 SAP version (if in environment)
I00014783 10 MS Dynamics version (if in environment)
I00014783 1 Geographic location
I00014783 2 Number of physical images
I00014783 3 Number of virtual images
I00014783 4 OS type
I00014783 5 Websphere version (if in environment)
I00014783 6 Apache version (if in environment)
I00014783 7 Oracle DB version (if in environment)
I00014783 8 SQL version (if in environment)
I00014783 9 SAP version (if in environment)
I00014783 10 MS Dynamics version (if in environment)
I00014815 1 Application types in scope
I00014815 2 Total number of applications in scope
I00014815 3 Percent of Total App Portfolio in scope
I00014815 4 Is customer global
I00014815 5 T&T Duration – Transition program (Unit: Weeks)
I00014815 6 T&T Duration – Transformation program (Unit: Months)
I00014815 7 AMS operating model included
I00014815 8 Service levels type included
I00014815 9 Application technologies in scope
I00014815 10 AMS standard tools and solution components
I00014831 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00014831 2 Tool(s) Availability
I00014831 3 Breakdown of testing types
I00014831 4 Phases of testing included in contract
I00014831 5 Total number of customer use cases/test cases (enter 5 digits)
I00014831 6 % of use cases/test cases automated
I00014831 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00014831 8 Industry compliance, standards, security delivery models needs of the customer
I00014831 9 Is testing bundled with Apps services?
I00014831 10
I00014831 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014831 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014831 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014831 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014831 5 Did an ES Client or Practice Principal help sell this engagement
I00014831 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014831 7 Client executive sponsor title -
I00014831 8 Will we produce a formal written client deliverable?
I00014831 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014831 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014851 1 Deal scope for Site Support
I00014851 2 Device type(s) to be supported
I00014851 3 Site Support levels requested
I00014851 4 Site Support levels requested - Other:
I00014851 5 Single site location or multiple
I00014851 6 Locations requiring Site Support
I00014851 7 Service management tool set deployed
I00014851 8 Client primary business driver for outsourcing
I00014851 9 Delivery mode
I00014851 10
I00014864 1 Nature of the Engagement
I00014864 2 Nature of Engagement - Other:
I00014864 3 Execution Methodology
I00014864 4 Execution Methodology - Other:
I00014864 5 Contract Type
I00014864 6 Hosting partner for in scope apps
I00014864 7 Hosting partner for in scope apps - Other:
I00014864 8 Main competitor
I00014864 9 Is engagement global or local
I00014864 10 Application technologies used - Other:
I00014893 1 Application types in scope
I00014893 2 Total number of applications in scope
I00014893 3 Percent of Total App Portfolio in scope
I00014893 4 Is customer global
I00014893 5 T&T Duration – Transition program (Unit: Weeks)
I00014893 6 T&T Duration – Transformation program (Unit: Months)
I00014893 7 AMS operating model included
I00014893 8 Service levels type included
I00014893 9 Application technologies in scope
I00014893 10 AMS standard tools and solution components
I00014899 1 Client geographies serviced
I00014899 2 Service delivery locations
I00014899 3 Enabling solutions implemented (what did we sell?)
I00014899 4 Number of members enrolled
I00014899 5 Number of providers enrolled
I00014899 6 Number of claims processed (annual)
I00014899 7 Number of encounters (annual)
I00014899 8 Dollar value of claims processed (annual)
I00014899 9 Average number of calls per month
I00014899 10 DDI effort in hours
I00014928 1 Service(s) selected
I00014928 2 Service breakdown (should total 100%)
I00014928 3 Deliverables
I00014928 4 Specify the country our countries from which services will be delivered
I00014928 5 Other services in solution (other than SSRM) if delivered as part of a client solution
I00014928 6
I00014928 7
I00014928 8
I00014928 9
I00014928 10
I00014951 1 Processes in scope (HR and Payroll related activities)
I00014951 2 Client geographies serviced
I00014951 3 Service delivery locations
I00014951 4 Service delivery locations - Other:
I00014951 5 Enabling technologies implemented
I00014951 6 Client HR and Payroll systems utilized
I00014951 7 Client HR and Payroll systems utilized - Other:
I00014951 8 Key volume metrics
I00014951 9 Key volume metrics - Other:
I00014951 10 Number of FTEs
I00014957 1 Processes in scope
I00014957 2 Processes in scope - Other:
I00014957 3 Client geographies serviced
I00014957 4 Service delivery locations
I00014957 5 Service delivery locations - Other:
I00014957 6 Enabling technologies implemented
I00014957 7 Enabling technologies implemented - Other:
I00014957 8 Client Finance systems utilized
I00014957 9 Client Finance systems utilized - Other:
I00014957 10 Key volume metrics
I00014958 1 Geographic location
I00014958 2 Number of physical images
I00014958 3 Number of virtual images
I00014958 4 OS type
I00014958 5 Websphere version (if in environment)
I00014958 6 Apache version (if in environment)
I00014958 7 Oracle DB version (if in environment)
I00014958 8 SQL version (if in environment)
I00014958 9 SAP version (if in environment)
I00014958 10 MS Dynamics version (if in environment)
I00014960 1 Application types in scope
I00014960 2 Total number of applications in scope
I00014960 3 Percent of Total App Portfolio in scope
I00014960 4 Is customer global
I00014960 5 T&T Duration – Transition program (Unit: Weeks)
I00014960 6 T&T Duration – Transformation program (Unit: Months)
I00014960 7 AMS operating model included
I00014960 8 Service levels type included
I00014960 9 Application technologies in scope
I00014960 10 AMS standard tools and solution components
I00014961 1 Nature of the Engagement
I00014961 2 Nature of Engagement - Other:
I00014961 3 Execution Methodology
I00014961 4 Execution Methodology - Other:
I00014961 5 Contract Type
I00014961 6 Hosting partner for in scope apps
I00014961 7 Hosting partner for in scope apps - Other:
I00014961 8 Main competitor
I00014961 9 Is engagement global or local
I00014961 10 Application technologies used - Other:
I00014966 1 Application types in scope
I00014966 2 Total number of applications in scope
I00014966 3 Percent of Total App Portfolio in scope
I00014966 4 Is customer global
I00014966 5 T&T Duration – Transition program (Unit: Weeks)
I00014966 6 T&T Duration – Transformation program (Unit: Months)
I00014966 7 AMS operating model included
I00014966 8 Service levels type included
I00014966 9 Application technologies in scope
I00014966 10 AMS standard tools and solution components
I00014972 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014972 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014972 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014972 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014972 5 Did an ES Client or Practice Principal help sell this engagement
I00014972 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014972 7 Client executive sponsor title -
I00014972 8 Will we produce a formal written client deliverable?
I00014972 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014972 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014974 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00014974 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00014974 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00014974 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00014974 5 Did an ES Client or Practice Principal help sell this engagement
I00014974 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00014974 7 Client executive sponsor title -
I00014974 8 Will we produce a formal written client deliverable?
I00014974 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00014974 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015004 1 CEM Contact Number of seats
I00015004 2 CEM Contact Number of annual transactions
I00015004 3 CEM Contact Number of countries
I00015004 4 CEM Contact Number of languages required
I00015004 5 Onshore required ?
I00015004 6 Near shore required?
I00015004 7 Off-shore required?
I00015004 8 Are analytics required?
I00015004 9 Are cloud (customer agents) required?
I00015004 10 Is a hybrid model ( + customer agents) required?
I00015034 1 Geographic location
I00015034 2 Number of physical images
I00015034 3 Number of virtual images
I00015034 4 OS type
I00015034 5 Websphere version (if in environment)
I00015034 6 Apache version (if in environment)
I00015034 7 Oracle DB version (if in environment)
I00015034 8 SQL version (if in environment)
I00015034 9 SAP version (if in environment)
I00015034 10 MS Dynamics version (if in environment)
I00015037 1 CEM Contact Number of seats
I00015037 2 CEM Contact Number of annual transactions
I00015037 3 CEM Contact Number of countries
I00015037 4 CEM Contact Number of languages required
I00015037 5 Onshore required ?
I00015037 6 Near shore required?
I00015037 7 Off-shore required?
I00015037 8 Are analytics required?
I00015037 9 Are cloud (customer agents) required?
I00015037 10 Is a hybrid model ( + customer agents) required?
I00015042 1 Nature of the Engagement
I00015042 2 Nature of Engagement - Other:
I00015042 3 Execution Methodology
I00015042 4 Execution Methodology - Other:
I00015042 5 Contract Type
I00015042 6 Hosting partner for in scope apps
I00015042 7 Hosting partner for in scope apps - Other:
I00015042 8 Main competitor
I00015042 9 Is engagement global or local
I00015042 10 Application technologies used - Other:
I00015070 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015070 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015070 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015070 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015070 5 Did an ES Client or Practice Principal help sell this engagement
I00015070 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015070 7 Client executive sponsor title -
I00015070 8 Will we produce a formal written client deliverable?
I00015070 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015070 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015079 1 Application types in scope
I00015079 2 Total number of applications in scope
I00015079 3 Percent of Total App Portfolio in scope
I00015079 4 Is customer global
I00015079 5 T&T Duration – Transition program (Unit: Weeks)
I00015079 6 T&T Duration – Transformation program (Unit: Months)
I00015079 7 AMS operating model included
I00015079 8 Service levels type included
I00015079 9 Application technologies in scope
I00015079 10 AMS standard tools and solution components
I00015097 1 Geographic location
I00015097 2 Number of physical images
I00015097 3 Number of virtual images
I00015097 4 OS type
I00015097 5 Websphere version (if in environment)
I00015097 6 Apache version (if in environment)
I00015097 7 Oracle DB version (if in environment)
I00015097 8 SQL version (if in environment)
I00015097 9 SAP version (if in environment)
I00015097 10 MS Dynamics version (if in environment)
I00015118 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00015118 2 Tool(s) Availability
I00015118 3 Breakdown of testing types
I00015118 4 Phases of testing included in contract
I00015118 5 Total number of customer use cases/test cases (enter 5 digits)
I00015118 6 % of use cases/test cases automated
I00015118 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00015118 8 Industry compliance, standards, security delivery models needs of the customer
I00015118 9 Is testing bundled with Apps services?
I00015118 10
I00015139 1 CEM Contact Number of seats
I00015139 2 CEM Contact Number of annual transactions
I00015139 3 CEM Contact Number of countries
I00015139 4 CEM Contact Number of languages required
I00015139 5 Onshore required ?
I00015139 6 Near shore required?
I00015139 7 Off-shore required?
I00015139 8 Are analytics required?
I00015139 9 Are cloud (customer agents) required?
I00015139 10 Is a hybrid model ( + customer agents) required?
I00015157 1 Geographic location
I00015157 2 Number of physical images
I00015157 3 Number of virtual images
I00015157 4 OS type
I00015157 5 Websphere version (if in environment)
I00015157 6 Apache version (if in environment)
I00015157 7 Oracle DB version (if in environment)
I00015157 8 SQL version (if in environment)
I00015157 9 SAP version (if in environment)
I00015157 10 MS Dynamics version (if in environment)
I00015157 1 Application types in scope
I00015157 2 Total number of applications in scope
I00015157 3 Percent of Total App Portfolio in scope
I00015157 4 Is customer global
I00015157 5 T&T Duration – Transition program (Unit: Weeks)
I00015157 6 T&T Duration – Transformation program (Unit: Months)
I00015157 7 AMS operating model included
I00015157 8 Service levels type included
I00015157 9 Application technologies in scope
I00015157 10 AMS standard tools and solution components
I00015166 1 Nature of the Engagement
I00015166 2 Nature of Engagement - Other:
I00015166 3 Execution Methodology
I00015166 4 Execution Methodology - Other:
I00015166 5 Contract Type
I00015166 6 Hosting partner for in scope apps
I00015166 7 Hosting partner for in scope apps - Other:
I00015166 8 Main competitor
I00015166 9 Is engagement global or local
I00015166 10 Application technologies used - Other:
I00015166 1 Nature of the Engagement
I00015166 2 Nature of Engagement - Other:
I00015166 3 Execution Methodology
I00015166 4 Execution Methodology - Other:
I00015166 5 Contract Type
I00015166 6 Hosting partner for in scope apps
I00015166 7 Hosting partner for in scope apps - Other:
I00015166 8 Main competitor
I00015166 9 Is engagement global or local
I00015166 10 Application technologies used - Other:
I00015166 1 Scope of Services
I00015166 2 Products Used
I00015166 3 Products Used - Other:
I00015166 4 Supported Channels
I00015166 5 Supported Channels - Other:
I00015166 6 Delivery Locations
I00015166 7 Third-Party Partners used :
I00015166 8
I00015166 9
I00015166 10
I00015166 1 Nature of the Engagement
I00015166 2 Nature of Engagement - Other:
I00015166 3 Execution Methodology
I00015166 4 Execution Methodology - Other:
I00015166 5 Contract Type
I00015166 6 Hosting partner for in scope apps
I00015166 7 Hosting partner for in scope apps - Other:
I00015166 8 Main competitor
I00015166 9 Is engagement global or local
I00015166 10 Application technologies used - Other:
I00015179 1 Geographic location
I00015179 2 Number of physical images
I00015179 3 Number of virtual images
I00015179 4 OS type
I00015179 5 Websphere version (if in environment)
I00015179 6 Apache version (if in environment)
I00015179 7 Oracle DB version (if in environment)
I00015179 8 SQL version (if in environment)
I00015179 9 SAP version (if in environment)
I00015179 10 MS Dynamics version (if in environment)
I00015180 1 Geographic location
I00015180 2 Number of physical images
I00015180 3 Number of virtual images
I00015180 4 OS type
I00015180 5 Websphere version (if in environment)
I00015180 6 Apache version (if in environment)
I00015180 7 Oracle DB version (if in environment)
I00015180 8 SQL version (if in environment)
I00015180 9 SAP version (if in environment)
I00015180 10 MS Dynamics version (if in environment)
I00015205 1 Application types in scope
I00015205 2 Total number of applications in scope
I00015205 3 Percent of Total App Portfolio in scope
I00015205 4 Is customer global
I00015205 5 T&T Duration – Transition program (Unit: Weeks)
I00015205 6 T&T Duration – Transformation program (Unit: Months)
I00015205 7 AMS operating model included
I00015205 8 Service levels type included
I00015205 9 Application technologies in scope
I00015205 10 AMS standard tools and solution components
I00015207 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015207 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015207 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015207 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015207 5 Did an ES Client or Practice Principal help sell this engagement
I00015207 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015207 7 Client executive sponsor title -
I00015207 8 Will we produce a formal written client deliverable?
I00015207 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015207 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015210 1 Production HANA Database size (Unit TB)
I00015210 2 Annual predicted growth (Unit %)
I00015210 3 SAP HANA Products
I00015210 4 Propensity for consumption based pricing
I00015210 5 Infrastructure hosting location(s) with % location breakdown
I00015210 6 Landscape complexity
I00015210 7 HANA Services
I00015210 8
I00015210 9
I00015210 10
I00015220 1 Application types in scope
I00015220 2 Total number of applications in scope
I00015220 3 Percent of Total App Portfolio in scope
I00015220 4 Is customer global
I00015220 5 T&T Duration – Transition program (Unit: Weeks)
I00015220 6 T&T Duration – Transformation program (Unit: Months)
I00015220 7 AMS operating model included
I00015220 8 Service levels type included
I00015220 9 Application technologies in scope
I00015220 10 AMS standard tools and solution components
I00015273 1 Nature of the Engagement
I00015273 2 Nature of Engagement - Other:
I00015273 3 Execution Methodology
I00015273 4 Execution Methodology - Other:
I00015273 5 Contract Type
I00015273 6 Hosting partner for in scope apps
I00015273 7 Hosting partner for in scope apps - Other:
I00015273 8 Main competitor
I00015273 9 Is engagement global or local
I00015273 10 Application technologies used - Other:
I00015341 1 Nature of the Engagement
I00015341 2 Nature of Engagement - Other:
I00015341 3 Execution Methodology
I00015341 4 Execution Methodology - Other:
I00015341 5 Contract Type
I00015341 6 Hosting partner for in scope apps
I00015341 7 Hosting partner for in scope apps - Other:
I00015341 8 Main competitor
I00015341 9 Is engagement global or local
I00015341 10 Application technologies used - Other:
I00015349 1 Geographic location
I00015349 2 Number of physical images
I00015349 3 Number of virtual images
I00015349 4 OS type
I00015349 5 Websphere version (if in environment)
I00015349 6 Apache version (if in environment)
I00015349 7 Oracle DB version (if in environment)
I00015349 8 SQL version (if in environment)
I00015349 9 SAP version (if in environment)
I00015349 10 MS Dynamics version (if in environment)
I00015349 1 Nature of the Engagement
I00015349 2 Nature of Engagement - Other:
I00015349 3 Execution Methodology
I00015349 4 Execution Methodology - Other:
I00015349 5 Contract Type
I00015349 6 Hosting partner for in scope apps
I00015349 7 Hosting partner for in scope apps - Other:
I00015349 8 Main competitor
I00015349 9 Is engagement global or local
I00015349 10 Application technologies used - Other:
I00015349 1 Nature of the Engagement
I00015349 2 Nature of Engagement - Other:
I00015349 3 Execution Methodology
I00015349 4 Execution Methodology - Other:
I00015349 5 Contract Type
I00015349 6 Hosting partner for in scope apps
I00015349 7 Hosting partner for in scope apps - Other:
I00015349 8 Main competitor
I00015349 9 Is engagement global or local
I00015349 10 Application technologies used - Other:
I00015350 1 Application types in scope
I00015350 2 Total number of applications in scope
I00015350 3 Percent of Total App Portfolio in scope
I00015350 4 Is customer global
I00015350 5 T&T Duration – Transition program (Unit: Weeks)
I00015350 6 T&T Duration – Transformation program (Unit: Months)
I00015350 7 AMS operating model included
I00015350 8 Service levels type included
I00015350 9 Application technologies in scope
I00015350 10 AMS standard tools and solution components
I00015350 1 Deal scope for Site Support
I00015350 2 Device type(s) to be supported
I00015350 3 Site Support levels requested
I00015350 4 Site Support levels requested - Other:
I00015350 5 Single site location or multiple
I00015350 6 Locations requiring Site Support
I00015350 7 Service management tool set deployed
I00015350 8 Client primary business driver for outsourcing
I00015350 9 Delivery mode
I00015350 10
I00015350 1 Nature of the Engagement
I00015350 2 Nature of Engagement - Other:
I00015350 3 Execution Methodology
I00015350 4 Execution Methodology - Other:
I00015350 5 Contract Type
I00015350 6 Hosting partner for in scope apps
I00015350 7 Hosting partner for in scope apps - Other:
I00015350 8 Main competitor
I00015350 9 Is engagement global or local
I00015350 10 Application technologies used - Other:
I00015350 1 Application types in scope
I00015350 2 Total number of applications in scope
I00015350 3 Percent of Total App Portfolio in scope
I00015350 4 Is customer global
I00015350 5 T&T Duration – Transition program (Unit: Weeks)
I00015350 6 T&T Duration – Transformation program (Unit: Months)
I00015350 7 AMS operating model included
I00015350 8 Service levels type included
I00015350 9 Application technologies in scope
I00015350 10 AMS standard tools and solution components
I00015351 1 Application types in scope
I00015351 2 Total number of applications in scope
I00015351 3 Percent of Total App Portfolio in scope
I00015351 4 Is customer global
I00015351 5 T&T Duration – Transition program (Unit: Weeks)
I00015351 6 T&T Duration – Transformation program (Unit: Months)
I00015351 7 AMS operating model included
I00015351 8 Service levels type included
I00015351 9 Application technologies in scope
I00015351 10 AMS standard tools and solution components
I00015351 1 Application types in scope
I00015351 2 Total number of applications in scope
I00015351 3 Percent of Total App Portfolio in scope
I00015351 4 Is customer global
I00015351 5 T&T Duration – Transition program (Unit: Weeks)
I00015351 6 T&T Duration – Transformation program (Unit: Months)
I00015351 7 AMS operating model included
I00015351 8 Service levels type included
I00015351 9 Application technologies in scope
I00015351 10 AMS standard tools and solution components
I00015351 1 Application types in scope
I00015351 2 Total number of applications in scope
I00015351 3 Percent of Total App Portfolio in scope
I00015351 4 Is customer global
I00015351 5 T&T Duration – Transition program (Unit: Weeks)
I00015351 6 T&T Duration – Transformation program (Unit: Months)
I00015351 7 AMS operating model included
I00015351 8 Service levels type included
I00015351 9 Application technologies in scope
I00015351 10 AMS standard tools and solution components
I00015351 1 Application types in scope
I00015351 2 Total number of applications in scope
I00015351 3 Percent of Total App Portfolio in scope
I00015351 4 Is customer global
I00015351 5 T&T Duration – Transition program (Unit: Weeks)
I00015351 6 T&T Duration – Transformation program (Unit: Months)
I00015351 7 AMS operating model included
I00015351 8 Service levels type included
I00015351 9 Application technologies in scope
I00015351 10 AMS standard tools and solution components
I00015351 1 Application types in scope
I00015351 2 Total number of applications in scope
I00015351 3 Percent of Total App Portfolio in scope
I00015351 4 Is customer global
I00015351 5 T&T Duration – Transition program (Unit: Weeks)
I00015351 6 T&T Duration – Transformation program (Unit: Months)
I00015351 7 AMS operating model included
I00015351 8 Service levels type included
I00015351 9 Application technologies in scope
I00015351 10 AMS standard tools and solution components
I00015351 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015351 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015351 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015351 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015351 5 Did an ES Client or Practice Principal help sell this engagement
I00015351 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015351 7 Client executive sponsor title -
I00015351 8 Will we produce a formal written client deliverable?
I00015351 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015351 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015352 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015352 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015352 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015352 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015352 5 Did an ES Client or Practice Principal help sell this engagement
I00015352 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015352 7 Client executive sponsor title -
I00015352 8 Will we produce a formal written client deliverable?
I00015352 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015352 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015354 1 Application types in scope
I00015354 2 Total number of applications in scope
I00015354 3 Percent of Total App Portfolio in scope
I00015354 4 Is customer global
I00015354 5 T&T Duration – Transition program (Unit: Weeks)
I00015354 6 T&T Duration – Transformation program (Unit: Months)
I00015354 7 AMS operating model included
I00015354 8 Service levels type included
I00015354 9 Application technologies in scope
I00015354 10 AMS standard tools and solution components
I00015379 1 Client geographies serviced
I00015379 2 Service delivery locations
I00015379 3 Enabling solutions implemented (what did we sell?)
I00015379 4 Number of members enrolled
I00015379 5 Number of providers enrolled
I00015379 6 Number of claims processed (annual)
I00015379 7 Number of encounters (annual)
I00015379 8 Dollar value of claims processed (annual)
I00015379 9 Average number of calls per month
I00015379 10 DDI effort in hours
I00015387 1 Number of Widows 2012 virtual/physical images
I00015387 2 Number of Linux virtual/physical images
I00015387 3 Number of Redhat virtual/physical images
I00015387 4 SAP version (if in environment)
I00015387 5 MS Dynamics version (if in environment)
I00015387 6 Sharepoint version (if in environment)
I00015387 7 Custom Applications in environment
I00015387 8 Websphere version (if in environment)
I00015387 9 JBOSS version (if in environment)
I00015387 10 Apache version (if in environment)
I00015399 1 Nature of the Engagement
I00015399 2 Nature of Engagement - Other:
I00015399 3 Execution Methodology
I00015399 4 Execution Methodology - Other:
I00015399 5 Contract Type
I00015399 6 Hosting partner for in scope apps
I00015399 7 Hosting partner for in scope apps - Other:
I00015399 8 Main competitor
I00015399 9 Is engagement global or local
I00015399 10 Application technologies used - Other:
I00015422 1 Application types in scope
I00015422 2 Total number of applications in scope
I00015422 3 Percent of Total App Portfolio in scope
I00015422 4 Is customer global
I00015422 5 T&T Duration – Transition program (Unit: Weeks)
I00015422 6 T&T Duration – Transformation program (Unit: Months)
I00015422 7 AMS operating model included
I00015422 8 Service levels type included
I00015422 9 Application technologies in scope
I00015422 10 AMS standard tools and solution components
I00015422 1 Geographic location
I00015422 2 Number of physical images
I00015422 3 Number of virtual images
I00015422 4 OS type
I00015422 5 Websphere version (if in environment)
I00015422 6 Apache version (if in environment)
I00015422 7 Oracle DB version (if in environment)
I00015422 8 SQL version (if in environment)
I00015422 9 SAP version (if in environment)
I00015422 10 MS Dynamics version (if in environment)
I00015422 1 Number of Widows 2012 virtual/physical images
I00015422 2 Number of Linux virtual/physical images
I00015422 3 Number of Redhat virtual/physical images
I00015422 4 SAP version (if in environment)
I00015422 5 MS Dynamics version (if in environment)
I00015422 6 Sharepoint version (if in environment)
I00015422 7 Custom Applications in environment
I00015422 8 Websphere version (if in environment)
I00015422 9 JBOSS version (if in environment)
I00015422 10 Apache version (if in environment)
I00015437 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00015437 2 Tool(s) Availability
I00015437 3 Breakdown of testing types
I00015437 4 Phases of testing included in contract
I00015437 5 Total number of customer use cases/test cases (enter 5 digits)
I00015437 6 % of use cases/test cases automated
I00015437 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00015437 8 Industry compliance, standards, security delivery models needs of the customer
I00015437 9 Is testing bundled with Apps services?
I00015437 10
I00015489 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00015489 2 Tool(s) Availability
I00015489 3 Breakdown of testing types
I00015489 4 Phases of testing included in contract
I00015489 5 Total number of customer use cases/test cases (enter 5 digits)
I00015489 6 % of use cases/test cases automated
I00015489 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00015489 8 Industry compliance, standards, security delivery models needs of the customer
I00015489 9 Is testing bundled with Apps services?
I00015489 10
I00015489 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015489 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015489 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015489 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015489 5 Did an ES Client or Practice Principal help sell this engagement
I00015489 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015489 7 Client executive sponsor title -
I00015489 8 Will we produce a formal written client deliverable?
I00015489 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015489 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015499 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00015499 2 Tool(s) Availability
I00015499 3 Breakdown of testing types
I00015499 4 Phases of testing included in contract
I00015499 5 Total number of customer use cases/test cases (enter 5 digits)
I00015499 6 % of use cases/test cases automated
I00015499 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00015499 8 Industry compliance, standards, security delivery models needs of the customer
I00015499 9 Is testing bundled with Apps services?
I00015499 10
I00015499 1 What Advisory and/or Pilot Services were sold
I00015499 2 For selected services what was the duration (Unit - Weeks)?
I00015499 3 What CCM applications were sold apart from Exstream?
I00015499 4 What additional applications were sold?
I00015499 5 Additional applications sold - Other:
I00015499 6 What delivery channels did the client require?
I00015499 7 Geographic delivery location?
I00015499 8 Delivery model including geographic locations?
I00015499 9 Number of images/pages impressions per month?
I00015499 10 Number of client users accessing/using system?
I00015499 1 Device type(s) to be supported
I00015499 2 Service Desk Support levels requested
I00015499 3 Service Desk Support level - Other:
I00015499 4 Onshore service desk required
I00015499 5 Service management tool set deployed
I00015499 6 Service management tool set - Other:
I00015499 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00015499 8 Client primary business driver for outsourcing
I00015499 9 Client primary business driver for outsourcing - Other:
I00015499 10 Self Service requirement
I00015499 1 Application types in scope
I00015499 2 Total number of applications in scope
I00015499 3 Percent of Total App Portfolio in scope
I00015499 4 Is customer global
I00015499 5 T&T Duration – Transition program (Unit: Weeks)
I00015499 6 T&T Duration – Transformation program (Unit: Months)
I00015499 7 AMS operating model included
I00015499 8 Service levels type included
I00015499 9 Application technologies in scope
I00015499 10 AMS standard tools and solution components
I00015499 1 Nature of the Engagement
I00015499 2 Nature of Engagement - Other:
I00015499 3 Execution Methodology
I00015499 4 Execution Methodology - Other:
I00015499 5 Contract Type
I00015499 6 Hosting partner for in scope apps
I00015499 7 Hosting partner for in scope apps - Other:
I00015499 8 Main competitor
I00015499 9 Is engagement global or local
I00015499 10 Application technologies used - Other:
I00015499 1 Geographic location
I00015499 2 Number of 3rd party suppliers
I00015499 3 Configuration Item (CI) Types
I00015499 4 Configuration Item (CI) Types - Other:
I00015499 5 Configuration Item (CI) Quantities
I00015499 6 Current # of defined Vital Business Functions (VBFs)
I00015499 7 Current # of defined SLA’s
I00015499 8 Current ESM customer
I00015499 9 What industry compliance, security levels, our client mandated restrictions are needed
I00015499 10
I00015499 1 Geographic location
I00015499 2 Number of physical images
I00015499 3 Number of virtual images
I00015499 4 OS type
I00015499 5 Websphere version (if in environment)
I00015499 6 Apache version (if in environment)
I00015499 7 Oracle DB version (if in environment)
I00015499 8 SQL version (if in environment)
I00015499 9 SAP version (if in environment)
I00015499 10 MS Dynamics version (if in environment)
I00015517 1 Nature of the Engagement
I00015517 2 Nature of Engagement - Other:
I00015517 3 Execution Methodology
I00015517 4 Execution Methodology - Other:
I00015517 5 Contract Type
I00015517 6 Hosting partner for in scope apps
I00015517 7 Hosting partner for in scope apps - Other:
I00015517 8 Main competitor
I00015517 9 Is engagement global or local
I00015517 10 Application technologies used - Other:
I00015519 1 CEM Contact Number of seats
I00015519 2 CEM Contact Number of annual transactions
I00015519 3 CEM Contact Number of countries
I00015519 4 CEM Contact Number of languages required
I00015519 5 Onshore required ?
I00015519 6 Near shore required?
I00015519 7 Off-shore required?
I00015519 8 Are analytics required?
I00015519 9 Are cloud (customer agents) required?
I00015519 10 Is a hybrid model ( + customer agents) required?
I00015539 1 Application types in scope
I00015539 2 Total number of applications in scope
I00015539 3 Percent of Total App Portfolio in scope
I00015539 4 Is customer global
I00015539 5 T&T Duration – Transition program (Unit: Weeks)
I00015539 6 T&T Duration – Transformation program (Unit: Months)
I00015539 7 AMS operating model included
I00015539 8 Service levels type included
I00015539 9 Application technologies in scope
I00015539 10 AMS standard tools and solution components
I00015540 1 Deal scope for Site Support
I00015540 2 Device type(s) to be supported
I00015540 3 Site Support levels requested
I00015540 4 Site Support levels requested - Other:
I00015540 5 Single site location or multiple
I00015540 6 Locations requiring Site Support
I00015540 7 Service management tool set deployed
I00015540 8 Client primary business driver for outsourcing
I00015540 9 Delivery mode
I00015540 10
I00015540 1 Geographic location
I00015540 2 Number of physical images
I00015540 3 Number of virtual images
I00015540 4 OS type
I00015540 5 Websphere version (if in environment)
I00015540 6 Apache version (if in environment)
I00015540 7 Oracle DB version (if in environment)
I00015540 8 SQL version (if in environment)
I00015540 9 SAP version (if in environment)
I00015540 10 MS Dynamics version (if in environment)
I00015542 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00015542 2 Tool(s) Availability
I00015542 3 Breakdown of testing types
I00015542 4 Phases of testing included in contract
I00015542 5 Total number of customer use cases/test cases (enter 5 digits)
I00015542 6 % of use cases/test cases automated
I00015542 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00015542 8 Industry compliance, standards, security delivery models needs of the customer
I00015542 9 Is testing bundled with Apps services?
I00015542 10
I00015551 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00015551 2 Tool(s) Availability
I00015551 3 Breakdown of testing types
I00015551 4 Phases of testing included in contract
I00015551 5 Total number of customer use cases/test cases (enter 5 digits)
I00015551 6 % of use cases/test cases automated
I00015551 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00015551 8 Industry compliance, standards, security delivery models needs of the customer
I00015551 9 Is testing bundled with Apps services?
I00015551 10
I00015552 1 Geographic location
I00015552 2 Number of physical images
I00015552 3 Number of virtual images
I00015552 4 OS type
I00015552 5 Websphere version (if in environment)
I00015552 6 Apache version (if in environment)
I00015552 7 Oracle DB version (if in environment)
I00015552 8 SQL version (if in environment)
I00015552 9 SAP version (if in environment)
I00015552 10 MS Dynamics version (if in environment)
I00015552 1 Geographic location
I00015552 2 Number of physical images
I00015552 3 Number of virtual images
I00015552 4 OS type
I00015552 5 Websphere version (if in environment)
I00015552 6 Apache version (if in environment)
I00015552 7 Oracle DB version (if in environment)
I00015552 8 SQL version (if in environment)
I00015552 9 SAP version (if in environment)
I00015552 10 MS Dynamics version (if in environment)
I00015618 1 Nature of the Engagement
I00015618 2 Nature of Engagement - Other:
I00015618 3 Execution Methodology
I00015618 4 Execution Methodology - Other:
I00015618 5 Contract Type
I00015618 6 Hosting partner for in scope apps
I00015618 7 Hosting partner for in scope apps - Other:
I00015618 8 Main competitor
I00015618 9 Is engagement global or local
I00015618 10 Application technologies used - Other:
I00015623 1 Scope of Services
I00015623 2 Products Used
I00015623 3 Products Used - Other:
I00015623 4 Supported Channels
I00015623 5 Supported Channels - Other:
I00015623 6 Delivery Locations
I00015623 7 Third-Party Partners used :
I00015623 8
I00015623 9
I00015623 10
I00015623 1 Nature of the Engagement
I00015623 2 Nature of Engagement - Other:
I00015623 3 Execution Methodology
I00015623 4 Execution Methodology - Other:
I00015623 5 Contract Type
I00015623 6 Hosting partner for in scope apps
I00015623 7 Hosting partner for in scope apps - Other:
I00015623 8 Main competitor
I00015623 9 Is engagement global or local
I00015623 10 Application technologies used - Other:
I00015623 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015623 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015623 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015623 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015623 5 Did an ES Client or Practice Principal help sell this engagement
I00015623 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015623 7 Client executive sponsor title -
I00015623 8 Will we produce a formal written client deliverable?
I00015623 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015623 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015630 1 Client geographies serviced
I00015630 2 Service delivery locations
I00015630 3 Enabling solutions implemented (what did we sell?)
I00015630 4 Number of members enrolled
I00015630 5 Number of providers enrolled
I00015630 6 Number of claims processed (annual)
I00015630 7 Number of encounters (annual)
I00015630 8 Dollar value of claims processed (annual)
I00015630 9 Average number of calls per month
I00015630 10 DDI effort in hours
I00015633 1 Geographic location
I00015633 2 Number of physical images
I00015633 3 Number of virtual images
I00015633 4 OS type
I00015633 5 Websphere version (if in environment)
I00015633 6 Apache version (if in environment)
I00015633 7 Oracle DB version (if in environment)
I00015633 8 SQL version (if in environment)
I00015633 9 SAP version (if in environment)
I00015633 10 MS Dynamics version (if in environment)
I00015677 1 Application types in scope
I00015677 2 Total number of applications in scope
I00015677 3 Percent of Total App Portfolio in scope
I00015677 4 Is customer global
I00015677 5 T&T Duration – Transition program (Unit: Weeks)
I00015677 6 T&T Duration – Transformation program (Unit: Months)
I00015677 7 AMS operating model included
I00015677 8 Service levels type included
I00015677 9 Application technologies in scope
I00015677 10 AMS standard tools and solution components
I00015677 1 Nature of the Engagement
I00015677 2 Nature of Engagement - Other:
I00015677 3 Execution Methodology
I00015677 4 Execution Methodology - Other:
I00015677 5 Contract Type
I00015677 6 Hosting partner for in scope apps
I00015677 7 Hosting partner for in scope apps - Other:
I00015677 8 Main competitor
I00015677 9 Is engagement global or local
I00015677 10 Application technologies used - Other:
I00015688 1 Application types in scope
I00015688 2 Total number of applications in scope
I00015688 3 Percent of Total App Portfolio in scope
I00015688 4 Is customer global
I00015688 5 T&T Duration – Transition program (Unit: Weeks)
I00015688 6 T&T Duration – Transformation program (Unit: Months)
I00015688 7 AMS operating model included
I00015688 8 Service levels type included
I00015688 9 Application technologies in scope
I00015688 10 AMS standard tools and solution components
I00015695 1 Client geographies serviced
I00015695 2 Service delivery locations
I00015695 3 Enabling solutions implemented (what did we sell?)
I00015695 4 Number of members enrolled
I00015695 5 Number of providers enrolled
I00015695 6 Number of claims processed (annual)
I00015695 7 Number of encounters (annual)
I00015695 8 Dollar value of claims processed (annual)
I00015695 9 Average number of calls per month
I00015695 10 DDI effort in hours
I00015701 1 Geographic location
I00015701 2 Number of physical images
I00015701 3 Number of virtual images
I00015701 4 OS type
I00015701 5 Websphere version (if in environment)
I00015701 6 Apache version (if in environment)
I00015701 7 Oracle DB version (if in environment)
I00015701 8 SQL version (if in environment)
I00015701 9 SAP version (if in environment)
I00015701 10 MS Dynamics version (if in environment)
I00015739 1 Device type(s) to be supported
I00015739 2 Service Desk Support levels requested
I00015739 3 Service Desk Support level - Other:
I00015739 4 Onshore service desk required
I00015739 5 Service management tool set deployed
I00015739 6 Service management tool set - Other:
I00015739 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00015739 8 Client primary business driver for outsourcing
I00015739 9 Client primary business driver for outsourcing - Other:
I00015739 10 Self Service requirement
I00015741 1 Client geographies serviced
I00015741 2 Service delivery locations
I00015741 3 Enabling solutions implemented (what did we sell?)
I00015741 4 Number of members enrolled
I00015741 5 Number of providers enrolled
I00015741 6 Number of claims processed (annual)
I00015741 7 Number of encounters (annual)
I00015741 8 Dollar value of claims processed (annual)
I00015741 9 Average number of calls per month
I00015741 10 DDI effort in hours
I00015741 1 Client geographies serviced
I00015741 2 Service delivery locations
I00015741 3 Enabling solutions implemented (what did we sell?)
I00015741 4 Number of members enrolled
I00015741 5 Number of providers enrolled
I00015741 6 Number of claims processed (annual)
I00015741 7 Number of encounters (annual)
I00015741 8 Dollar value of claims processed (annual)
I00015741 9 Average number of calls per month
I00015741 10 DDI effort in hours
I00015744 1 Scope of Services
I00015744 2 Products Used
I00015744 3 Products Used - Other:
I00015744 4 Supported Channels
I00015744 5 Supported Channels - Other:
I00015744 6 Delivery Locations
I00015744 7 Third-Party Partners used :
I00015744 8
I00015744 9
I00015744 10
I00015744 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015744 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015744 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015744 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015744 5 Did an ES Client or Practice Principal help sell this engagement
I00015744 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015744 7 Client executive sponsor title -
I00015744 8 Will we produce a formal written client deliverable?
I00015744 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015744 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015744 1 Nature of the Engagement
I00015744 2 Nature of Engagement - Other:
I00015744 3 Execution Methodology
I00015744 4 Execution Methodology - Other:
I00015744 5 Contract Type
I00015744 6 Hosting partner for in scope apps
I00015744 7 Hosting partner for in scope apps - Other:
I00015744 8 Main competitor
I00015744 9 Is engagement global or local
I00015744 10 Application technologies used - Other:
I00015744 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015744 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015744 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015744 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015744 5 Did an ES Client or Practice Principal help sell this engagement
I00015744 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015744 7 Client executive sponsor title -
I00015744 8 Will we produce a formal written client deliverable?
I00015744 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015744 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015754 1 Geographic location
I00015754 2 Number of physical images
I00015754 3 Number of virtual images
I00015754 4 OS type
I00015754 5 Websphere version (if in environment)
I00015754 6 Apache version (if in environment)
I00015754 7 Oracle DB version (if in environment)
I00015754 8 SQL version (if in environment)
I00015754 9 SAP version (if in environment)
I00015754 10 MS Dynamics version (if in environment)
I00015757 1 Nature of the Engagement
I00015757 2 Nature of Engagement - Other:
I00015757 3 Execution Methodology
I00015757 4 Execution Methodology - Other:
I00015757 5 Contract Type
I00015757 6 Hosting partner for in scope apps
I00015757 7 Hosting partner for in scope apps - Other:
I00015757 8 Main competitor
I00015757 9 Is engagement global or local
I00015757 10 Application technologies used - Other:
I00015771 1 Total device number Win 7 devices
I00015771 2 Total device number Win 8.1 devices
I00015771 3 Total applications in scope
I00015771 4 Number of end user sites
I00015771 5 In how many countries
I00015771 6 Hardware vendors
I00015771 7 Hardware vendors in scope - other:
I00015771 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00015771 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00015771 10 Type(s) of custom engineering required:
I00015785 1 Client geographies serviced
I00015785 2 Service delivery locations
I00015785 3 Enabling solutions implemented (what did we sell?)
I00015785 4 Number of members enrolled
I00015785 5 Number of providers enrolled
I00015785 6 Number of claims processed (annual)
I00015785 7 Number of encounters (annual)
I00015785 8 Dollar value of claims processed (annual)
I00015785 9 Average number of calls per month
I00015785 10 DDI effort in hours
I00015804 1 Device type(s) to be supported
I00015804 2 Service Desk Support levels requested
I00015804 3 Service Desk Support level - Other:
I00015804 4 Onshore service desk required
I00015804 5 Service management tool set deployed
I00015804 6 Service management tool set - Other:
I00015804 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00015804 8 Client primary business driver for outsourcing
I00015804 9 Client primary business driver for outsourcing - Other:
I00015804 10 Self Service requirement
I00015804 1 Nature of the Engagement
I00015804 2 Nature of Engagement - Other:
I00015804 3 Execution Methodology
I00015804 4 Execution Methodology - Other:
I00015804 5 Contract Type
I00015804 6 Hosting partner for in scope apps
I00015804 7 Hosting partner for in scope apps - Other:
I00015804 8 Main competitor
I00015804 9 Is engagement global or local
I00015804 10 Application technologies used - Other:
I00015809 1 Application types in scope
I00015809 2 Total number of applications in scope
I00015809 3 Percent of Total App Portfolio in scope
I00015809 4 Is customer global
I00015809 5 T&T Duration – Transition program (Unit: Weeks)
I00015809 6 T&T Duration – Transformation program (Unit: Months)
I00015809 7 AMS operating model included
I00015809 8 Service levels type included
I00015809 9 Application technologies in scope
I00015809 10 AMS standard tools and solution components
I00015839 1 Geographic location
I00015839 2 Number of physical images
I00015839 3 Number of virtual images
I00015839 4 OS type
I00015839 5 Websphere version (if in environment)
I00015839 6 Apache version (if in environment)
I00015839 7 Oracle DB version (if in environment)
I00015839 8 SQL version (if in environment)
I00015839 9 SAP version (if in environment)
I00015839 10 MS Dynamics version (if in environment)
I00015865 1 Recovery Time Objective (Unit hours)
I00015865 2 Recovery Point Objective (Unit hours)
I00015865 3 Number of virtual/physical image: Windows 2109
I00015865 4 Number of virtual/physical images: Linux
I00015865 5 Number of virtual/physical images: Redhat
I00015865 6 Number of virtual/physical images: AIX
I00015865 7 Number of virtual/physical images: Solaris
I00015865 8 Number of virtual/physical images: -UX
I00015865 9 Amount of Protected Storage (Unit TB)
I00015865 10 What industry compliance, security levels, regulatory were needed?
I00015906 1 Delivery Location:
I00015906 2 Network Security Service offerings
I00015906 3 # of Managed Firewalls
I00015906 4 # of Next Generation Firewall
I00015906 5 # of Network Proxy
I00015906 6 # of Network Intrusion Prevention and Detection Services
I00015906 7 Primary Business Driver
I00015906 8
I00015906 9
I00015906 10
I00015911 1 Percentage of users on Presentation Virtualization - Application
I00015911 2 Percentage of users on Presentation Virtualization - Desktop
I00015911 3 Percentage of users on Non Persistent Virtualized Desktop
I00015911 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00015911 5 Percentage of users on Persistent Virtualized Desktop
I00015911 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00015911 7 Percentage of users located in branch office locations, must total 100%
I00015911 8 # Desktops
I00015911 9 # Laptops
I00015911 10 # Thin Client- Managed
I00015911 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00015911 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00015911 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00015911 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00015911 5 Did an ES Client or Practice Principal help sell this engagement
I00015911 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00015911 7 Client executive sponsor title -
I00015911 8 Will we produce a formal written client deliverable?
I00015911 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015911 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00015911 1 Geographic location
I00015911 2 Number of physical images
I00015911 3 Number of virtual images
I00015911 4 OS type
I00015911 5 Websphere version (if in environment)
I00015911 6 Apache version (if in environment)
I00015911 7 Oracle DB version (if in environment)
I00015911 8 SQL version (if in environment)
I00015911 9 SAP version (if in environment)
I00015911 10 MS Dynamics version (if in environment)
I00015911 1 Number of Widows 2012 virtual/physical images
I00015911 2 Number of Linux virtual/physical images
I00015911 3 Number of Redhat virtual/physical images
I00015911 4 SAP version (if in environment)
I00015911 5 MS Dynamics version (if in environment)
I00015911 6 Sharepoint version (if in environment)
I00015911 7 Custom Applications in environment
I00015911 8 Websphere version (if in environment)
I00015911 9 JBOSS version (if in environment)
I00015911 10 Apache version (if in environment)
I00015917 1 Application types in scope
I00015917 2 Total number of applications in scope
I00015917 3 Percent of Total App Portfolio in scope
I00015917 4 Is customer global
I00015917 5 T&T Duration – Transition program (Unit: Weeks)
I00015917 6 T&T Duration – Transformation program (Unit: Months)
I00015917 7 AMS operating model included
I00015917 8 Service levels type included
I00015917 9 Application technologies in scope
I00015917 10 AMS standard tools and solution components
I00015949 1 Client geographies serviced
I00015949 2 Service delivery locations
I00015949 3 Enabling solutions implemented (what did we sell?)
I00015949 4 Number of members enrolled
I00015949 5 Number of providers enrolled
I00015949 6 Number of claims processed (annual)
I00015949 7 Number of encounters (annual)
I00015949 8 Dollar value of claims processed (annual)
I00015949 9 Average number of calls per month
I00015949 10 DDI effort in hours
I00015964 1 Nature of the Engagement
I00015964 2 Nature of Engagement - Other:
I00015964 3 Execution Methodology
I00015964 4 Execution Methodology - Other:
I00015964 5 Contract Type
I00015964 6 Hosting partner for in scope apps
I00015964 7 Hosting partner for in scope apps - Other:
I00015964 8 Main competitor
I00015964 9 Is engagement global or local
I00015964 10 Application technologies used - Other:
I00015977 1 Nature of the Engagement
I00015977 2 Nature of Engagement - Other:
I00015977 3 Execution Methodology
I00015977 4 Execution Methodology - Other:
I00015977 5 Contract Type
I00015977 6 Hosting partner for in scope apps
I00015977 7 Hosting partner for in scope apps - Other:
I00015977 8 Main competitor
I00015977 9 Is engagement global or local
I00015977 10 Application technologies used - Other:
I00015977 1 Nature of the Engagement
I00015977 2 Nature of Engagement - Other:
I00015977 3 Execution Methodology
I00015977 4 Execution Methodology - Other:
I00015977 5 Contract Type
I00015977 6 Hosting partner for in scope apps
I00015977 7 Hosting partner for in scope apps - Other:
I00015977 8 Main competitor
I00015977 9 Is engagement global or local
I00015977 10 Application technologies used - Other:
I00016011 1 Recovery Time Objective (Unit hours)
I00016011 2 Recovery Point Objective (Unit hours)
I00016011 3 Number of virtual/physical image: Windows 2778
I00016011 4 Number of virtual/physical images: Linux
I00016011 5 Number of virtual/physical images: Redhat
I00016011 6 Number of virtual/physical images: AIX
I00016011 7 Number of virtual/physical images: Solaris
I00016011 8 Number of virtual/physical images: -UX
I00016011 9 Amount of Protected Storage (Unit TB)
I00016011 10 What industry compliance, security levels, regulatory were needed?
I00016021 1 Application types in scope
I00016021 2 Total number of applications in scope
I00016021 3 Percent of Total App Portfolio in scope
I00016021 4 Is customer global
I00016021 5 T&T Duration – Transition program (Unit: Weeks)
I00016021 6 T&T Duration – Transformation program (Unit: Months)
I00016021 7 AMS operating model included
I00016021 8 Service levels type included
I00016021 9 Application technologies in scope
I00016021 10 AMS standard tools and solution components
I00016033 1 Client geographies serviced
I00016033 2 Service delivery locations
I00016033 3 Enabling solutions implemented (what did we sell?)
I00016033 4 Number of members enrolled
I00016033 5 Number of providers enrolled
I00016033 6 Number of claims processed (annual)
I00016033 7 Number of encounters (annual)
I00016033 8 Dollar value of claims processed (annual)
I00016033 9 Average number of calls per month
I00016033 10 DDI effort in hours
I00016033 1 Client geographies serviced
I00016033 2 Service delivery locations
I00016033 3 Enabling solutions implemented (what did we sell?)
I00016033 4 Number of members enrolled
I00016033 5 Number of providers enrolled
I00016033 6 Number of claims processed (annual)
I00016033 7 Number of encounters (annual)
I00016033 8 Dollar value of claims processed (annual)
I00016033 9 Average number of calls per month
I00016033 10 DDI effort in hours
I00016033 1 Client geographies serviced
I00016033 2 Service delivery locations
I00016033 3 Enabling solutions implemented (what did we sell?)
I00016033 4 Number of members enrolled
I00016033 5 Number of providers enrolled
I00016033 6 Number of claims processed (annual)
I00016033 7 Number of encounters (annual)
I00016033 8 Dollar value of claims processed (annual)
I00016033 9 Average number of calls per month
I00016033 10 DDI effort in hours
I00016036 1 Delivery Location:
I00016036 2 Network Security Service offerings
I00016036 3 # of Managed Firewalls
I00016036 4 # of Next Generation Firewall
I00016036 5 # of Network Proxy
I00016036 6 # of Network Intrusion Prevention and Detection Services
I00016036 7 Primary Business Driver
I00016036 8
I00016036 9
I00016036 10
I00016036 1 Application types in scope
I00016036 2 Total number of applications in scope
I00016036 3 Percent of Total App Portfolio in scope
I00016036 4 Is customer global
I00016036 5 T&T Duration – Transition program (Unit: Weeks)
I00016036 6 T&T Duration – Transformation program (Unit: Months)
I00016036 7 AMS operating model included
I00016036 8 Service levels type included
I00016036 9 Application technologies in scope
I00016036 10 AMS standard tools and solution components
I00016053 1 Nature of the Engagement
I00016053 2 Nature of Engagement - Other:
I00016053 3 Execution Methodology
I00016053 4 Execution Methodology - Other:
I00016053 5 Contract Type
I00016053 6 Hosting partner for in scope apps
I00016053 7 Hosting partner for in scope apps - Other:
I00016053 8 Main competitor
I00016053 9 Is engagement global or local
I00016053 10 Application technologies used - Other:
I00016068 1 Application types in scope
I00016068 2 Total number of applications in scope
I00016068 3 Percent of Total App Portfolio in scope
I00016068 4 Is customer global
I00016068 5 T&T Duration – Transition program (Unit: Weeks)
I00016068 6 T&T Duration – Transformation program (Unit: Months)
I00016068 7 AMS operating model included
I00016068 8 Service levels type included
I00016068 9 Application technologies in scope
I00016068 10 AMS standard tools and solution components
I00016080 1 Application types in scope
I00016080 2 Total number of applications in scope
I00016080 3 Percent of Total App Portfolio in scope
I00016080 4 Is customer global
I00016080 5 T&T Duration – Transition program (Unit: Weeks)
I00016080 6 T&T Duration – Transformation program (Unit: Months)
I00016080 7 AMS operating model included
I00016080 8 Service levels type included
I00016080 9 Application technologies in scope
I00016080 10 AMS standard tools and solution components
I00016130 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016130 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016130 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016130 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016130 5 Did an ES Client or Practice Principal help sell this engagement
I00016130 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016130 7 Client executive sponsor title -
I00016130 8 Will we produce a formal written client deliverable?
I00016130 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016130 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016150 1 Nature of the Engagement
I00016150 2 Nature of Engagement - Other:
I00016150 3 Execution Methodology
I00016150 4 Execution Methodology - Other:
I00016150 5 Contract Type
I00016150 6 Hosting partner for in scope apps
I00016150 7 Hosting partner for in scope apps - Other:
I00016150 8 Main competitor
I00016150 9 Is engagement global or local
I00016150 10 Application technologies used - Other:
I00016186 1 Client geographies serviced
I00016186 2 Service delivery locations
I00016186 3 Enabling solutions implemented (what did we sell?)
I00016186 4 Number of members enrolled
I00016186 5 Number of providers enrolled
I00016186 6 Number of claims processed (annual)
I00016186 7 Number of encounters (annual)
I00016186 8 Dollar value of claims processed (annual)
I00016186 9 Average number of calls per month
I00016186 10 DDI effort in hours
I00016187 1 Application types in scope
I00016187 2 Total number of applications in scope
I00016187 3 Percent of Total App Portfolio in scope
I00016187 4 Is customer global
I00016187 5 T&T Duration – Transition program (Unit: Weeks)
I00016187 6 T&T Duration – Transformation program (Unit: Months)
I00016187 7 AMS operating model included
I00016187 8 Service levels type included
I00016187 9 Application technologies in scope
I00016187 10 AMS standard tools and solution components
I00016189 1 Geographic location
I00016189 2 Number of physical images
I00016189 3 Number of virtual images
I00016189 4 OS type
I00016189 5 Websphere version (if in environment)
I00016189 6 Apache version (if in environment)
I00016189 7 Oracle DB version (if in environment)
I00016189 8 SQL version (if in environment)
I00016189 9 SAP version (if in environment)
I00016189 10 MS Dynamics version (if in environment)
I00016197 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00016197 2 Tool(s) Availability
I00016197 3 Breakdown of testing types
I00016197 4 Phases of testing included in contract
I00016197 5 Total number of customer use cases/test cases (enter 5 digits)
I00016197 6 % of use cases/test cases automated
I00016197 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00016197 8 Industry compliance, standards, security delivery models needs of the customer
I00016197 9 Is testing bundled with Apps services?
I00016197 10
I00016197 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016197 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016197 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016197 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016197 5 Did an ES Client or Practice Principal help sell this engagement
I00016197 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016197 7 Client executive sponsor title -
I00016197 8 Will we produce a formal written client deliverable?
I00016197 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016197 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016208 1 SLMS Services contracted
I00016208 2 Number of countries that require support and/or invoicing :
I00016208 3 List of software publishers in scope
I00016208 4 Software publishers in scope - Other:
I00016208 5 # of seats in Microsoft Enterprise Agreement
I00016208 6 Key driver for client decision
I00016208 7 Total $ annual software spend ($M)
I00016208 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00016208 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00016208 10 Asset inventory tooling used by customer
I00016208 1 Device type(s) to be supported
I00016208 2 Service Desk Support levels requested
I00016208 3 Service Desk Support level - Other:
I00016208 4 Onshore service desk required
I00016208 5 Service management tool set deployed
I00016208 6 Service management tool set - Other:
I00016208 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00016208 8 Client primary business driver for outsourcing
I00016208 9 Client primary business driver for outsourcing - Other:
I00016208 10 Self Service requirement
I00016208 1 Application types in scope
I00016208 2 Total number of applications in scope
I00016208 3 Percent of Total App Portfolio in scope
I00016208 4 Is customer global
I00016208 5 T&T Duration – Transition program (Unit: Weeks)
I00016208 6 T&T Duration – Transformation program (Unit: Months)
I00016208 7 AMS operating model included
I00016208 8 Service levels type included
I00016208 9 Application technologies in scope
I00016208 10 AMS standard tools and solution components
I00016208 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016208 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016208 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016208 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016208 5 Did an ES Client or Practice Principal help sell this engagement
I00016208 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016208 7 Client executive sponsor title -
I00016208 8 Will we produce a formal written client deliverable?
I00016208 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016208 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016208 1 Geographic location
I00016208 2 Number of 3rd party suppliers
I00016208 3 Configuration Item (CI) Types
I00016208 4 Configuration Item (CI) Types - Other:
I00016208 5 Configuration Item (CI) Quantities
I00016208 6 Current # of defined Vital Business Functions (VBFs)
I00016208 7 Current # of defined SLA’s
I00016208 8 Current ESM customer
I00016208 9 What industry compliance, security levels, our client mandated restrictions are needed
I00016208 10
I00016209 1 What is the size of client’s application portfolio?
I00016209 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00016209 3 What are the client’s soon-to-be sunset technologies?
I00016209 4 Client's soon-to-be sunset technologies - Other:
I00016209 5 Application hosting location(s) with percentage allocation (should total 100%)
I00016209 6 Is the legacy application a core application?
I00016209 7 What are the applications/middleware/data bases that are in the environment?
I00016209 8 Application/Middleware/Databases - Other:
I00016209 9 What is the business focus area for the application being retired?
I00016209 10 What cost reduction is the client expecting?
I00016213 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016213 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016213 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016213 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016213 5 Did an ES Client or Practice Principal help sell this engagement
I00016213 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016213 7 Client executive sponsor title -
I00016213 8 Will we produce a formal written client deliverable?
I00016213 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016213 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016220 1 Application types in scope
I00016220 2 Total number of applications in scope
I00016220 3 Percent of Total App Portfolio in scope
I00016220 4 Is customer global
I00016220 5 T&T Duration – Transition program (Unit: Weeks)
I00016220 6 T&T Duration – Transformation program (Unit: Months)
I00016220 7 AMS operating model included
I00016220 8 Service levels type included
I00016220 9 Application technologies in scope
I00016220 10 AMS standard tools and solution components
I00016229 1 Device type(s) to be supported
I00016229 2 Service Desk Support levels requested
I00016229 3 Service Desk Support level - Other:
I00016229 4 Onshore service desk required
I00016229 5 Service management tool set deployed
I00016229 6 Service management tool set - Other:
I00016229 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00016229 8 Client primary business driver for outsourcing
I00016229 9 Client primary business driver for outsourcing - Other:
I00016229 10 Self Service requirement
I00016229 1 Deal scope for Site Support
I00016229 2 Device type(s) to be supported
I00016229 3 Site Support levels requested
I00016229 4 Site Support levels requested - Other:
I00016229 5 Single site location or multiple
I00016229 6 Locations requiring Site Support
I00016229 7 Service management tool set deployed
I00016229 8 Client primary business driver for outsourcing
I00016229 9 Delivery mode
I00016229 10
I00016229 1 Geographic location
I00016229 2 Number of 3rd party suppliers
I00016229 3 Configuration Item (CI) Types
I00016229 4 Configuration Item (CI) Types - Other:
I00016229 5 Configuration Item (CI) Quantities
I00016229 6 Current # of defined Vital Business Functions (VBFs)
I00016229 7 Current # of defined SLA’s
I00016229 8 Current ESM customer
I00016229 9 What industry compliance, security levels, our client mandated restrictions are needed
I00016229 10
I00016236 1 Nature of the Engagement
I00016236 2 Nature of Engagement - Other:
I00016236 3 Execution Methodology
I00016236 4 Execution Methodology - Other:
I00016236 5 Contract Type
I00016236 6 Hosting partner for in scope apps
I00016236 7 Hosting partner for in scope apps - Other:
I00016236 8 Main competitor
I00016236 9 Is engagement global or local
I00016236 10 Application technologies used - Other:
I00016249 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016249 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016249 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016249 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016249 5 Did an ES Client or Practice Principal help sell this engagement
I00016249 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016249 7 Client executive sponsor title -
I00016249 8 Will we produce a formal written client deliverable?
I00016249 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016249 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016249 1 Geographic location
I00016249 2 Number of physical images
I00016249 3 Number of virtual images
I00016249 4 OS type
I00016249 5 Websphere version (if in environment)
I00016249 6 Apache version (if in environment)
I00016249 7 Oracle DB version (if in environment)
I00016249 8 SQL version (if in environment)
I00016249 9 SAP version (if in environment)
I00016249 10 MS Dynamics version (if in environment)
I00016262 1 Application types in scope
I00016262 2 Total number of applications in scope
I00016262 3 Percent of Total App Portfolio in scope
I00016262 4 Is customer global
I00016262 5 T&T Duration – Transition program (Unit: Weeks)
I00016262 6 T&T Duration – Transformation program (Unit: Months)
I00016262 7 AMS operating model included
I00016262 8 Service levels type included
I00016262 9 Application technologies in scope
I00016262 10 AMS standard tools and solution components
I00016262 1 Application types in scope
I00016262 2 Total number of applications in scope
I00016262 3 Percent of Total App Portfolio in scope
I00016262 4 Is customer global
I00016262 5 T&T Duration – Transition program (Unit: Weeks)
I00016262 6 T&T Duration – Transformation program (Unit: Months)
I00016262 7 AMS operating model included
I00016262 8 Service levels type included
I00016262 9 Application technologies in scope
I00016262 10 AMS standard tools and solution components
I00016294 1 Geographic location
I00016294 2 Number of Windows 2012 virtual/physical images
I00016294 3 Number of Linux virtual/physical images
I00016294 4 Number of Redhat virtual/physical images
I00016294 5 Applications that are in the environment and current versions
I00016294 6 ISV/SaaS Applications that are in the environment and current versions
I00016294 7 Middleware/data bases that are in the environment and current versions
I00016294 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00016294 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00016294 10 What types of Network Services were required
I00016301 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00016301 2 Tool(s) Availability
I00016301 3 Breakdown of testing types
I00016301 4 Phases of testing included in contract
I00016301 5 Total number of customer use cases/test cases (enter 5 digits)
I00016301 6 % of use cases/test cases automated
I00016301 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00016301 8 Industry compliance, standards, security delivery models needs of the customer
I00016301 9 Is testing bundled with Apps services?
I00016301 10
I00016329 1 Production HANA Database size (Unit TB)
I00016329 2 Annual predicted growth (Unit %)
I00016329 3 SAP HANA Products
I00016329 4 Propensity for consumption based pricing
I00016329 5 Infrastructure hosting location(s) with % location breakdown
I00016329 6 Landscape complexity
I00016329 7 HANA Services
I00016329 8
I00016329 9
I00016329 10
I00016340 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016340 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016340 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016340 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016340 5 Did an ES Client or Practice Principal help sell this engagement
I00016340 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016340 7 Client executive sponsor title -
I00016340 8 Will we produce a formal written client deliverable?
I00016340 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016340 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016389 1 Geographic location
I00016389 2 Number of physical images
I00016389 3 Number of virtual images
I00016389 4 OS type
I00016389 5 Websphere version (if in environment)
I00016389 6 Apache version (if in environment)
I00016389 7 Oracle DB version (if in environment)
I00016389 8 SQL version (if in environment)
I00016389 9 SAP version (if in environment)
I00016389 10 MS Dynamics version (if in environment)
I00016389 1 Geographic location
I00016389 2 Number of physical images
I00016389 3 Number of virtual images
I00016389 4 OS type
I00016389 5 Websphere version (if in environment)
I00016389 6 Apache version (if in environment)
I00016389 7 Oracle DB version (if in environment)
I00016389 8 SQL version (if in environment)
I00016389 9 SAP version (if in environment)
I00016389 10 MS Dynamics version (if in environment)
I00016389 1 What is the size of client’s application portfolio?
I00016389 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00016389 3 What are the client’s soon-to-be sunset technologies?
I00016389 4 Client's soon-to-be sunset technologies - Other:
I00016389 5 Application hosting location(s) with percentage allocation (should total 100%)
I00016389 6 Is the legacy application a core application?
I00016389 7 What are the applications/middleware/data bases that are in the environment?
I00016389 8 Application/Middleware/Databases - Other:
I00016389 9 What is the business focus area for the application being retired?
I00016389 10 What cost reduction is the client expecting?
I00016389 1 Application types in scope
I00016389 2 Total number of applications in scope
I00016389 3 Percent of Total App Portfolio in scope
I00016389 4 Is customer global
I00016389 5 T&T Duration – Transition program (Unit: Weeks)
I00016389 6 T&T Duration – Transformation program (Unit: Months)
I00016389 7 AMS operating model included
I00016389 8 Service levels type included
I00016389 9 Application technologies in scope
I00016389 10 AMS standard tools and solution components
I00016389 1 Nature of the Engagement
I00016389 2 Nature of Engagement - Other:
I00016389 3 Execution Methodology
I00016389 4 Execution Methodology - Other:
I00016389 5 Contract Type
I00016389 6 Hosting partner for in scope apps
I00016389 7 Hosting partner for in scope apps - Other:
I00016389 8 Main competitor
I00016389 9 Is engagement global or local
I00016389 10 Application technologies used - Other:
I00016458 1 Client geographies serviced
I00016458 2 Service delivery locations
I00016458 3 Enabling solutions implemented (what did we sell?)
I00016458 4 Number of members enrolled
I00016458 5 Number of providers enrolled
I00016458 6 Number of claims processed (annual)
I00016458 7 Number of encounters (annual)
I00016458 8 Dollar value of claims processed (annual)
I00016458 9 Average number of calls per month
I00016458 10 DDI effort in hours
I00016462 1 Client geographies serviced
I00016462 2 Service delivery locations
I00016462 3 Enabling solutions implemented (what did we sell?)
I00016462 4 Number of members enrolled
I00016462 5 Number of providers enrolled
I00016462 6 Number of claims processed (annual)
I00016462 7 Number of encounters (annual)
I00016462 8 Dollar value of claims processed (annual)
I00016462 9 Average number of calls per month
I00016462 10 DDI effort in hours
I00016463 1 Client geographies serviced
I00016463 2 Service delivery locations
I00016463 3 Enabling solutions implemented (what did we sell?)
I00016463 4 Number of members enrolled
I00016463 5 Number of providers enrolled
I00016463 6 Number of claims processed (annual)
I00016463 7 Number of encounters (annual)
I00016463 8 Dollar value of claims processed (annual)
I00016463 9 Average number of calls per month
I00016463 10 DDI effort in hours
I00016474 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016474 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016474 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016474 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016474 5 Did an ES Client or Practice Principal help sell this engagement
I00016474 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016474 7 Client executive sponsor title -
I00016474 8 Will we produce a formal written client deliverable?
I00016474 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016474 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016495 1 Application types in scope
I00016495 2 Total number of applications in scope
I00016495 3 Percent of Total App Portfolio in scope
I00016495 4 Is customer global
I00016495 5 T&T Duration – Transition program (Unit: Weeks)
I00016495 6 T&T Duration – Transformation program (Unit: Months)
I00016495 7 AMS operating model included
I00016495 8 Service levels type included
I00016495 9 Application technologies in scope
I00016495 10 AMS standard tools and solution components
I00016501 1 Nature of the Engagement
I00016501 2 Nature of Engagement - Other:
I00016501 3 Execution Methodology
I00016501 4 Execution Methodology - Other:
I00016501 5 Contract Type
I00016501 6 Hosting partner for in scope apps
I00016501 7 Hosting partner for in scope apps - Other:
I00016501 8 Main competitor
I00016501 9 Is engagement global or local
I00016501 10 Application technologies used - Other:
I00016503 1 Client geographies serviced
I00016503 2 Service delivery locations
I00016503 3 Enabling solutions implemented (what did we sell?)
I00016503 4 Number of members enrolled
I00016503 5 Number of providers enrolled
I00016503 6 Number of claims processed (annual)
I00016503 7 Number of encounters (annual)
I00016503 8 Dollar value of claims processed (annual)
I00016503 9 Average number of calls per month
I00016503 10 DDI effort in hours
I00016506 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00016506 2 Tool(s) Availability
I00016506 3 Breakdown of testing types
I00016506 4 Phases of testing included in contract
I00016506 5 Total number of customer use cases/test cases (enter 5 digits)
I00016506 6 % of use cases/test cases automated
I00016506 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00016506 8 Industry compliance, standards, security delivery models needs of the customer
I00016506 9 Is testing bundled with Apps services?
I00016506 10
I00016511 1 Geographic location
I00016511 2 Number of physical images
I00016511 3 Number of virtual images
I00016511 4 OS type
I00016511 5 Websphere version (if in environment)
I00016511 6 Apache version (if in environment)
I00016511 7 Oracle DB version (if in environment)
I00016511 8 SQL version (if in environment)
I00016511 9 SAP version (if in environment)
I00016511 10 MS Dynamics version (if in environment)
I00016552 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00016552 2 Tool(s) Availability
I00016552 3 Breakdown of testing types
I00016552 4 Phases of testing included in contract
I00016552 5 Total number of customer use cases/test cases (enter 5 digits)
I00016552 6 % of use cases/test cases automated
I00016552 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00016552 8 Industry compliance, standards, security delivery models needs of the customer
I00016552 9 Is testing bundled with Apps services?
I00016552 10
I00016607 1 Geographic location
I00016607 2 Number of physical images
I00016607 3 Number of virtual images
I00016607 4 OS type
I00016607 5 Websphere version (if in environment)
I00016607 6 Apache version (if in environment)
I00016607 7 Oracle DB version (if in environment)
I00016607 8 SQL version (if in environment)
I00016607 9 SAP version (if in environment)
I00016607 10 MS Dynamics version (if in environment)
I00016608 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016608 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016608 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016608 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016608 5 Did an ES Client or Practice Principal help sell this engagement
I00016608 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016608 7 Client executive sponsor title -
I00016608 8 Will we produce a formal written client deliverable?
I00016608 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016608 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016608 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016608 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016608 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016608 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016608 5 Did an ES Client or Practice Principal help sell this engagement
I00016608 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016608 7 Client executive sponsor title -
I00016608 8 Will we produce a formal written client deliverable?
I00016608 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016608 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016609 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016609 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016609 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016609 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016609 5 Did an ES Client or Practice Principal help sell this engagement
I00016609 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016609 7 Client executive sponsor title -
I00016609 8 Will we produce a formal written client deliverable?
I00016609 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016609 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016615 1 Client geographies serviced
I00016615 2 Service delivery locations
I00016615 3 Enabling solutions implemented (what did we sell?)
I00016615 4 Number of members enrolled
I00016615 5 Number of providers enrolled
I00016615 6 Number of claims processed (annual)
I00016615 7 Number of encounters (annual)
I00016615 8 Dollar value of claims processed (annual)
I00016615 9 Average number of calls per month
I00016615 10 DDI effort in hours
I00016634 1 Deal scope for Site Support
I00016634 2 Device type(s) to be supported
I00016634 3 Site Support levels requested
I00016634 4 Site Support levels requested - Other:
I00016634 5 Single site location or multiple
I00016634 6 Locations requiring Site Support
I00016634 7 Service management tool set deployed
I00016634 8 Client primary business driver for outsourcing
I00016634 9 Delivery mode
I00016634 10
I00016639 1 Scope of Services
I00016639 2 Products Used
I00016639 3 Products Used - Other:
I00016639 4 Supported Channels
I00016639 5 Supported Channels - Other:
I00016639 6 Delivery Locations
I00016639 7 Third-Party Partners used :
I00016639 8
I00016639 9
I00016639 10
I00016647 1 Application types in scope
I00016647 2 Total number of applications in scope
I00016647 3 Percent of Total App Portfolio in scope
I00016647 4 Is customer global
I00016647 5 T&T Duration – Transition program (Unit: Weeks)
I00016647 6 T&T Duration – Transformation program (Unit: Months)
I00016647 7 AMS operating model included
I00016647 8 Service levels type included
I00016647 9 Application technologies in scope
I00016647 10 AMS standard tools and solution components
I00016671 1 Nature of the Engagement
I00016671 2 Nature of Engagement - Other:
I00016671 3 Execution Methodology
I00016671 4 Execution Methodology - Other:
I00016671 5 Contract Type
I00016671 6 Hosting partner for in scope apps
I00016671 7 Hosting partner for in scope apps - Other:
I00016671 8 Main competitor
I00016671 9 Is engagement global or local
I00016671 10 Application technologies used - Other:
I00016672 1 Deal scope for Site Support
I00016672 2 Device type(s) to be supported
I00016672 3 Site Support levels requested
I00016672 4 Site Support levels requested - Other:
I00016672 5 Single site location or multiple
I00016672 6 Locations requiring Site Support
I00016672 7 Service management tool set deployed
I00016672 8 Client primary business driver for outsourcing
I00016672 9 Delivery mode
I00016672 10
I00016728 1 Nature of the Engagement
I00016728 2 Nature of Engagement - Other:
I00016728 3 Execution Methodology
I00016728 4 Execution Methodology - Other:
I00016728 5 Contract Type
I00016728 6 Hosting partner for in scope apps
I00016728 7 Hosting partner for in scope apps - Other:
I00016728 8 Main competitor
I00016728 9 Is engagement global or local
I00016728 10 Application technologies used - Other:
I00016729 1 Client geographies serviced
I00016729 2 Service delivery locations
I00016729 3 Enabling solutions implemented (what did we sell?)
I00016729 4 Number of members enrolled
I00016729 5 Number of providers enrolled
I00016729 6 Number of claims processed (annual)
I00016729 7 Number of encounters (annual)
I00016729 8 Dollar value of claims processed (annual)
I00016729 9 Average number of calls per month
I00016729 10 DDI effort in hours
I00016781 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00016781 2 Tool(s) Availability
I00016781 3 Breakdown of testing types
I00016781 4 Phases of testing included in contract
I00016781 5 Total number of customer use cases/test cases (enter 5 digits)
I00016781 6 % of use cases/test cases automated
I00016781 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00016781 8 Industry compliance, standards, security delivery models needs of the customer
I00016781 9 Is testing bundled with Apps services?
I00016781 10
I00016786 1 Deal scope for Site Support
I00016786 2 Device type(s) to be supported
I00016786 3 Site Support levels requested
I00016786 4 Site Support levels requested - Other:
I00016786 5 Single site location or multiple
I00016786 6 Locations requiring Site Support
I00016786 7 Service management tool set deployed
I00016786 8 Client primary business driver for outsourcing
I00016786 9 Delivery mode
I00016786 10
I00016789 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00016789 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00016789 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00016789 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00016789 5 Did an ES Client or Practice Principal help sell this engagement
I00016789 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00016789 7 Client executive sponsor title -
I00016789 8 Will we produce a formal written client deliverable?
I00016789 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016789 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00016794 1 Nature of the Engagement
I00016794 2 Nature of Engagement - Other:
I00016794 3 Execution Methodology
I00016794 4 Execution Methodology - Other:
I00016794 5 Contract Type
I00016794 6 Hosting partner for in scope apps
I00016794 7 Hosting partner for in scope apps - Other:
I00016794 8 Main competitor
I00016794 9 Is engagement global or local
I00016794 10 Application technologies used - Other:
I00016809 1 Client geographies serviced
I00016809 2 Service delivery locations
I00016809 3 Enabling solutions implemented (what did we sell?)
I00016809 4 Number of members enrolled
I00016809 5 Number of providers enrolled
I00016809 6 Number of claims processed (annual)
I00016809 7 Number of encounters (annual)
I00016809 8 Dollar value of claims processed (annual)
I00016809 9 Average number of calls per month
I00016809 10 DDI effort in hours
I00016809 1 Client geographies serviced
I00016809 2 Service delivery locations
I00016809 3 Enabling solutions implemented (what did we sell?)
I00016809 4 Number of members enrolled
I00016809 5 Number of providers enrolled
I00016809 6 Number of claims processed (annual)
I00016809 7 Number of encounters (annual)
I00016809 8 Dollar value of claims processed (annual)
I00016809 9 Average number of calls per month
I00016809 10 DDI effort in hours
I00016812 1 Application types in scope
I00016812 2 Total number of applications in scope
I00016812 3 Percent of Total App Portfolio in scope
I00016812 4 Is customer global
I00016812 5 T&T Duration – Transition program (Unit: Weeks)
I00016812 6 T&T Duration – Transformation program (Unit: Months)
I00016812 7 AMS operating model included
I00016812 8 Service levels type included
I00016812 9 Application technologies in scope
I00016812 10 AMS standard tools and solution components
I00016812 1 Total device number Win 7 devices
I00016812 2 Total device number Win 8.1 devices
I00016812 3 Total applications in scope
I00016812 4 Number of end user sites
I00016812 5 In how many countries
I00016812 6 Hardware vendors
I00016812 7 Hardware vendors in scope - other:
I00016812 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00016812 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00016812 10 Type(s) of custom engineering required:
I00016812 1 Deal scope for Site Support
I00016812 2 Device type(s) to be supported
I00016812 3 Site Support levels requested
I00016812 4 Site Support levels requested - Other:
I00016812 5 Single site location or multiple
I00016812 6 Locations requiring Site Support
I00016812 7 Service management tool set deployed
I00016812 8 Client primary business driver for outsourcing
I00016812 9 Delivery mode
I00016812 10
I00016812 1 Application types in scope
I00016812 2 Total number of applications in scope
I00016812 3 Percent of Total App Portfolio in scope
I00016812 4 Is customer global
I00016812 5 T&T Duration – Transition program (Unit: Weeks)
I00016812 6 T&T Duration – Transformation program (Unit: Months)
I00016812 7 AMS operating model included
I00016812 8 Service levels type included
I00016812 9 Application technologies in scope
I00016812 10 AMS standard tools and solution components
I00016812 1 Deal scope for Site Support
I00016812 2 Device type(s) to be supported
I00016812 3 Site Support levels requested
I00016812 4 Site Support levels requested - Other:
I00016812 5 Single site location or multiple
I00016812 6 Locations requiring Site Support
I00016812 7 Service management tool set deployed
I00016812 8 Client primary business driver for outsourcing
I00016812 9 Delivery mode
I00016812 10
I00016812 1 Application types in scope
I00016812 2 Total number of applications in scope
I00016812 3 Percent of Total App Portfolio in scope
I00016812 4 Is customer global
I00016812 5 T&T Duration – Transition program (Unit: Weeks)
I00016812 6 T&T Duration – Transformation program (Unit: Months)
I00016812 7 AMS operating model included
I00016812 8 Service levels type included
I00016812 9 Application technologies in scope
I00016812 10 AMS standard tools and solution components
I00016822 1 Geographic location
I00016822 2 Number of physical images
I00016822 3 Number of virtual images
I00016822 4 OS type
I00016822 5 Websphere version (if in environment)
I00016822 6 Apache version (if in environment)
I00016822 7 Oracle DB version (if in environment)
I00016822 8 SQL version (if in environment)
I00016822 9 SAP version (if in environment)
I00016822 10 MS Dynamics version (if in environment)
I00016912 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00016912 2 Tool(s) Availability
I00016912 3 Breakdown of testing types
I00016912 4 Phases of testing included in contract
I00016912 5 Total number of customer use cases/test cases (enter 5 digits)
I00016912 6 % of use cases/test cases automated
I00016912 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00016912 8 Industry compliance, standards, security delivery models needs of the customer
I00016912 9 Is testing bundled with Apps services?
I00016912 10
I00016912 1 Application types in scope
I00016912 2 Total number of applications in scope
I00016912 3 Percent of Total App Portfolio in scope
I00016912 4 Is customer global
I00016912 5 T&T Duration – Transition program (Unit: Weeks)
I00016912 6 T&T Duration – Transformation program (Unit: Months)
I00016912 7 AMS operating model included
I00016912 8 Service levels type included
I00016912 9 Application technologies in scope
I00016912 10 AMS standard tools and solution components
I00016938 1 Application types in scope
I00016938 2 Total number of applications in scope
I00016938 3 Percent of Total App Portfolio in scope
I00016938 4 Is customer global
I00016938 5 T&T Duration – Transition program (Unit: Weeks)
I00016938 6 T&T Duration – Transformation program (Unit: Months)
I00016938 7 AMS operating model included
I00016938 8 Service levels type included
I00016938 9 Application technologies in scope
I00016938 10 AMS standard tools and solution components
I00016944 1 Client geographies serviced
I00016944 2 Service delivery locations
I00016944 3 Enabling solutions implemented (what did we sell?)
I00016944 4 Number of members enrolled
I00016944 5 Number of providers enrolled
I00016944 6 Number of claims processed (annual)
I00016944 7 Number of encounters (annual)
I00016944 8 Dollar value of claims processed (annual)
I00016944 9 Average number of calls per month
I00016944 10 DDI effort in hours
I00016950 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00016950 2 Tool(s) Availability
I00016950 3 Breakdown of testing types
I00016950 4 Phases of testing included in contract
I00016950 5 Total number of customer use cases/test cases (enter 5 digits)
I00016950 6 % of use cases/test cases automated
I00016950 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00016950 8 Industry compliance, standards, security delivery models needs of the customer
I00016950 9 Is testing bundled with Apps services?
I00016950 10
I00016972 1 SLMS Services contracted
I00016972 2 Number of countries that require support and/or invoicing :
I00016972 3 List of software publishers in scope
I00016972 4 Software publishers in scope - Other:
I00016972 5 # of seats in Microsoft Enterprise Agreement
I00016972 6 Key driver for client decision
I00016972 7 Total $ annual software spend ($M)
I00016972 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00016972 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00016972 10 Asset inventory tooling used by customer
I00017000 1 Nature of the Engagement
I00017000 2 Nature of Engagement - Other:
I00017000 3 Execution Methodology
I00017000 4 Execution Methodology - Other:
I00017000 5 Contract Type
I00017000 6 Hosting partner for in scope apps
I00017000 7 Hosting partner for in scope apps - Other:
I00017000 8 Main competitor
I00017000 9 Is engagement global or local
I00017000 10 Application technologies used - Other:
I00017003 1 Nature of the Engagement
I00017003 2 Nature of Engagement - Other:
I00017003 3 Execution Methodology
I00017003 4 Execution Methodology - Other:
I00017003 5 Contract Type
I00017003 6 Hosting partner for in scope apps
I00017003 7 Hosting partner for in scope apps - Other:
I00017003 8 Main competitor
I00017003 9 Is engagement global or local
I00017003 10 Application technologies used - Other:
I00017048 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00017048 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00017048 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00017048 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00017048 5 Did an ES Client or Practice Principal help sell this engagement
I00017048 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00017048 7 Client executive sponsor title -
I00017048 8 Will we produce a formal written client deliverable?
I00017048 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017048 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017072 1 Nature of the Engagement
I00017072 2 Nature of Engagement - Other:
I00017072 3 Execution Methodology
I00017072 4 Execution Methodology - Other:
I00017072 5 Contract Type
I00017072 6 Hosting partner for in scope apps
I00017072 7 Hosting partner for in scope apps - Other:
I00017072 8 Main competitor
I00017072 9 Is engagement global or local
I00017072 10 Application technologies used - Other:
I00017072 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00017072 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00017072 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00017072 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00017072 5 Did an ES Client or Practice Principal help sell this engagement
I00017072 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00017072 7 Client executive sponsor title -
I00017072 8 Will we produce a formal written client deliverable?
I00017072 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017072 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017127 1 SLMS Services contracted
I00017127 2 Number of countries that require support and/or invoicing :
I00017127 3 List of software publishers in scope
I00017127 4 Software publishers in scope - Other:
I00017127 5 # of seats in Microsoft Enterprise Agreement
I00017127 6 Key driver for client decision
I00017127 7 Total $ annual software spend ($M)
I00017127 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00017127 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00017127 10 Asset inventory tooling used by customer
I00017129 1 Nature of the Engagement
I00017129 2 Nature of Engagement - Other:
I00017129 3 Execution Methodology
I00017129 4 Execution Methodology - Other:
I00017129 5 Contract Type
I00017129 6 Hosting partner for in scope apps
I00017129 7 Hosting partner for in scope apps - Other:
I00017129 8 Main competitor
I00017129 9 Is engagement global or local
I00017129 10 Application technologies used - Other:
I00017145 1 Deal scope for Site Support
I00017145 2 Device type(s) to be supported
I00017145 3 Site Support levels requested
I00017145 4 Site Support levels requested - Other:
I00017145 5 Single site location or multiple
I00017145 6 Locations requiring Site Support
I00017145 7 Service management tool set deployed
I00017145 8 Client primary business driver for outsourcing
I00017145 9 Delivery mode
I00017145 10
I00017155 1 Nature of the Engagement
I00017155 2 Nature of Engagement - Other:
I00017155 3 Execution Methodology
I00017155 4 Execution Methodology - Other:
I00017155 5 Contract Type
I00017155 6 Hosting partner for in scope apps
I00017155 7 Hosting partner for in scope apps - Other:
I00017155 8 Main competitor
I00017155 9 Is engagement global or local
I00017155 10 Application technologies used - Other:
I00017156 1 Nature of the Engagement
I00017156 2 Nature of Engagement - Other:
I00017156 3 Execution Methodology
I00017156 4 Execution Methodology - Other:
I00017156 5 Contract Type
I00017156 6 Hosting partner for in scope apps
I00017156 7 Hosting partner for in scope apps - Other:
I00017156 8 Main competitor
I00017156 9 Is engagement global or local
I00017156 10 Application technologies used - Other:
I00017157 1 Deal scope for Site Support
I00017157 2 Device type(s) to be supported
I00017157 3 Site Support levels requested
I00017157 4 Site Support levels requested - Other:
I00017157 5 Single site location or multiple
I00017157 6 Locations requiring Site Support
I00017157 7 Service management tool set deployed
I00017157 8 Client primary business driver for outsourcing
I00017157 9 Delivery mode
I00017157 10
I00017157 1 Geographic location
I00017157 2 Number of physical images
I00017157 3 Number of virtual images
I00017157 4 OS type
I00017157 5 Websphere version (if in environment)
I00017157 6 Apache version (if in environment)
I00017157 7 Oracle DB version (if in environment)
I00017157 8 SQL version (if in environment)
I00017157 9 SAP version (if in environment)
I00017157 10 MS Dynamics version (if in environment)
I00017157 1 Application types in scope
I00017157 2 Total number of applications in scope
I00017157 3 Percent of Total App Portfolio in scope
I00017157 4 Is customer global
I00017157 5 T&T Duration – Transition program (Unit: Weeks)
I00017157 6 T&T Duration – Transformation program (Unit: Months)
I00017157 7 AMS operating model included
I00017157 8 Service levels type included
I00017157 9 Application technologies in scope
I00017157 10 AMS standard tools and solution components
I00017158 1 Application types in scope
I00017158 2 Total number of applications in scope
I00017158 3 Percent of Total App Portfolio in scope
I00017158 4 Is customer global
I00017158 5 T&T Duration – Transition program (Unit: Weeks)
I00017158 6 T&T Duration – Transformation program (Unit: Months)
I00017158 7 AMS operating model included
I00017158 8 Service levels type included
I00017158 9 Application technologies in scope
I00017158 10 AMS standard tools and solution components
I00017159 1 Production HANA Database size (Unit TB)
I00017159 2 Annual predicted growth (Unit %)
I00017159 3 SAP HANA Products
I00017159 4 Propensity for consumption based pricing
I00017159 5 Infrastructure hosting location(s) with % location breakdown
I00017159 6 Landscape complexity
I00017159 7 HANA Services
I00017159 8
I00017159 9
I00017159 10
I00017159 1 Geographic location
I00017159 2 Number of physical images
I00017159 3 Number of virtual images
I00017159 4 OS type
I00017159 5 Websphere version (if in environment)
I00017159 6 Apache version (if in environment)
I00017159 7 Oracle DB version (if in environment)
I00017159 8 SQL version (if in environment)
I00017159 9 SAP version (if in environment)
I00017159 10 MS Dynamics version (if in environment)
I00017160 1 Client geographies serviced
I00017160 2 Service delivery locations
I00017160 3 Enabling solutions implemented (what did we sell?)
I00017160 4 Number of members enrolled
I00017160 5 Number of providers enrolled
I00017160 6 Number of claims processed (annual)
I00017160 7 Number of encounters (annual)
I00017160 8 Dollar value of claims processed (annual)
I00017160 9 Average number of calls per month
I00017160 10 DDI effort in hours
I00017203 1 Geographic location
I00017203 2 Number of physical images
I00017203 3 Number of virtual images
I00017203 4 OS type
I00017203 5 Websphere version (if in environment)
I00017203 6 Apache version (if in environment)
I00017203 7 Oracle DB version (if in environment)
I00017203 8 SQL version (if in environment)
I00017203 9 SAP version (if in environment)
I00017203 10 MS Dynamics version (if in environment)
I00017220 1 Device type(s) to be supported
I00017220 2 Service Desk Support levels requested
I00017220 3 Service Desk Support level - Other:
I00017220 4 Onshore service desk required
I00017220 5 Service management tool set deployed
I00017220 6 Service management tool set - Other:
I00017220 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00017220 8 Client primary business driver for outsourcing
I00017220 9 Client primary business driver for outsourcing - Other:
I00017220 10 Self Service requirement
I00017220 1 Deal scope for Site Support
I00017220 2 Device type(s) to be supported
I00017220 3 Site Support levels requested
I00017220 4 Site Support levels requested - Other:
I00017220 5 Single site location or multiple
I00017220 6 Locations requiring Site Support
I00017220 7 Service management tool set deployed
I00017220 8 Client primary business driver for outsourcing
I00017220 9 Delivery mode
I00017220 10
I00017221 1 Application types in scope
I00017221 2 Total number of applications in scope
I00017221 3 Percent of Total App Portfolio in scope
I00017221 4 Is customer global
I00017221 5 T&T Duration – Transition program (Unit: Weeks)
I00017221 6 T&T Duration – Transformation program (Unit: Months)
I00017221 7 AMS operating model included
I00017221 8 Service levels type included
I00017221 9 Application technologies in scope
I00017221 10 AMS standard tools and solution components
I00017232 1 Application types in scope
I00017232 2 Total number of applications in scope
I00017232 3 Percent of Total App Portfolio in scope
I00017232 4 Is customer global
I00017232 5 T&T Duration – Transition program (Unit: Weeks)
I00017232 6 T&T Duration – Transformation program (Unit: Months)
I00017232 7 AMS operating model included
I00017232 8 Service levels type included
I00017232 9 Application technologies in scope
I00017232 10 AMS standard tools and solution components
I00017238 1 What is the size of client’s application portfolio?
I00017238 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00017238 3 What are the client’s soon-to-be sunset technologies?
I00017238 4 Client's soon-to-be sunset technologies - Other:
I00017238 5 Application hosting location(s) with percentage allocation (should total 100%)
I00017238 6 Is the legacy application a core application?
I00017238 7 What are the applications/middleware/data bases that are in the environment?
I00017238 8 Application/Middleware/Databases - Other:
I00017238 9 What is the business focus area for the application being retired?
I00017238 10 What cost reduction is the client expecting?
I00017279 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00017279 2 Tool(s) Availability
I00017279 3 Breakdown of testing types
I00017279 4 Phases of testing included in contract
I00017279 5 Total number of customer use cases/test cases (enter 5 digits)
I00017279 6 % of use cases/test cases automated
I00017279 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00017279 8 Industry compliance, standards, security delivery models needs of the customer
I00017279 9 Is testing bundled with Apps services?
I00017279 10
I00017318 1 Geographic location
I00017318 2 Number of physical images
I00017318 3 Number of virtual images
I00017318 4 OS type
I00017318 5 Websphere version (if in environment)
I00017318 6 Apache version (if in environment)
I00017318 7 Oracle DB version (if in environment)
I00017318 8 SQL version (if in environment)
I00017318 9 SAP version (if in environment)
I00017318 10 MS Dynamics version (if in environment)
I00017338 1 Client geographies serviced
I00017338 2 Service delivery locations
I00017338 3 Enabling solutions implemented (what did we sell?)
I00017338 4 Number of members enrolled
I00017338 5 Number of providers enrolled
I00017338 6 Number of claims processed (annual)
I00017338 7 Number of encounters (annual)
I00017338 8 Dollar value of claims processed (annual)
I00017338 9 Average number of calls per month
I00017338 10 DDI effort in hours
I00017338 1 Application types in scope
I00017338 2 Total number of applications in scope
I00017338 3 Percent of Total App Portfolio in scope
I00017338 4 Is customer global
I00017338 5 T&T Duration – Transition program (Unit: Weeks)
I00017338 6 T&T Duration – Transformation program (Unit: Months)
I00017338 7 AMS operating model included
I00017338 8 Service levels type included
I00017338 9 Application technologies in scope
I00017338 10 AMS standard tools and solution components
I00017339 1 Scope of Services
I00017339 2 Products Used
I00017339 3 Products Used - Other:
I00017339 4 Supported Channels
I00017339 5 Supported Channels - Other:
I00017339 6 Delivery Locations
I00017339 7 Third-Party Partners used :
I00017339 8
I00017339 9
I00017339 10
I00017352 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00017352 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00017352 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00017352 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00017352 5 Did an ES Client or Practice Principal help sell this engagement
I00017352 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00017352 7 Client executive sponsor title -
I00017352 8 Will we produce a formal written client deliverable?
I00017352 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017352 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017352 1 Geographic location
I00017352 2 Number of physical images
I00017352 3 Number of virtual images
I00017352 4 OS type
I00017352 5 Websphere version (if in environment)
I00017352 6 Apache version (if in environment)
I00017352 7 Oracle DB version (if in environment)
I00017352 8 SQL version (if in environment)
I00017352 9 SAP version (if in environment)
I00017352 10 MS Dynamics version (if in environment)
I00017371 1 Application types in scope
I00017371 2 Total number of applications in scope
I00017371 3 Percent of Total App Portfolio in scope
I00017371 4 Is customer global
I00017371 5 T&T Duration – Transition program (Unit: Weeks)
I00017371 6 T&T Duration – Transformation program (Unit: Months)
I00017371 7 AMS operating model included
I00017371 8 Service levels type included
I00017371 9 Application technologies in scope
I00017371 10 AMS standard tools and solution components
I00017400 1 Client geographies serviced
I00017400 2 Service delivery locations
I00017400 3 Enabling solutions implemented (what did we sell?)
I00017400 4 Number of members enrolled
I00017400 5 Number of providers enrolled
I00017400 6 Number of claims processed (annual)
I00017400 7 Number of encounters (annual)
I00017400 8 Dollar value of claims processed (annual)
I00017400 9 Average number of calls per month
I00017400 10 DDI effort in hours
I00017401 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00017401 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00017401 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00017401 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00017401 5 Did an ES Client or Practice Principal help sell this engagement
I00017401 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00017401 7 Client executive sponsor title -
I00017401 8 Will we produce a formal written client deliverable?
I00017401 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017401 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017404 1 Application types in scope
I00017404 2 Total number of applications in scope
I00017404 3 Percent of Total App Portfolio in scope
I00017404 4 Is customer global
I00017404 5 T&T Duration – Transition program (Unit: Weeks)
I00017404 6 T&T Duration – Transformation program (Unit: Months)
I00017404 7 AMS operating model included
I00017404 8 Service levels type included
I00017404 9 Application technologies in scope
I00017404 10 AMS standard tools and solution components
I00017406 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00017406 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00017406 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00017406 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00017406 5 Did an ES Client or Practice Principal help sell this engagement
I00017406 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00017406 7 Client executive sponsor title -
I00017406 8 Will we produce a formal written client deliverable?
I00017406 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017406 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017407 1 Nature of the Engagement
I00017407 2 Nature of Engagement - Other:
I00017407 3 Execution Methodology
I00017407 4 Execution Methodology - Other:
I00017407 5 Contract Type
I00017407 6 Hosting partner for in scope apps
I00017407 7 Hosting partner for in scope apps - Other:
I00017407 8 Main competitor
I00017407 9 Is engagement global or local
I00017407 10 Application technologies used - Other:
I00017426 1 Nature of the Engagement
I00017426 2 Nature of Engagement - Other:
I00017426 3 Execution Methodology
I00017426 4 Execution Methodology - Other:
I00017426 5 Contract Type
I00017426 6 Hosting partner for in scope apps
I00017426 7 Hosting partner for in scope apps - Other:
I00017426 8 Main competitor
I00017426 9 Is engagement global or local
I00017426 10 Application technologies used - Other:
I00017426 1 Nature of the Engagement
I00017426 2 Nature of Engagement - Other:
I00017426 3 Execution Methodology
I00017426 4 Execution Methodology - Other:
I00017426 5 Contract Type
I00017426 6 Hosting partner for in scope apps
I00017426 7 Hosting partner for in scope apps - Other:
I00017426 8 Main competitor
I00017426 9 Is engagement global or local
I00017426 10 Application technologies used - Other:
I00017427 1 Nature of the Engagement
I00017427 2 Nature of Engagement - Other:
I00017427 3 Execution Methodology
I00017427 4 Execution Methodology - Other:
I00017427 5 Contract Type
I00017427 6 Hosting partner for in scope apps
I00017427 7 Hosting partner for in scope apps - Other:
I00017427 8 Main competitor
I00017427 9 Is engagement global or local
I00017427 10 Application technologies used - Other:
I00017482 1 Geographic location
I00017482 2 Number of physical images
I00017482 3 Number of virtual images
I00017482 4 OS type
I00017482 5 Websphere version (if in environment)
I00017482 6 Apache version (if in environment)
I00017482 7 Oracle DB version (if in environment)
I00017482 8 SQL version (if in environment)
I00017482 9 SAP version (if in environment)
I00017482 10 MS Dynamics version (if in environment)
I00017484 1 Application types in scope
I00017484 2 Total number of applications in scope
I00017484 3 Percent of Total App Portfolio in scope
I00017484 4 Is customer global
I00017484 5 T&T Duration – Transition program (Unit: Weeks)
I00017484 6 T&T Duration – Transformation program (Unit: Months)
I00017484 7 AMS operating model included
I00017484 8 Service levels type included
I00017484 9 Application technologies in scope
I00017484 10 AMS standard tools and solution components
I00017486 1 Deal scope for Site Support
I00017486 2 Device type(s) to be supported
I00017486 3 Site Support levels requested
I00017486 4 Site Support levels requested - Other:
I00017486 5 Single site location or multiple
I00017486 6 Locations requiring Site Support
I00017486 7 Service management tool set deployed
I00017486 8 Client primary business driver for outsourcing
I00017486 9 Delivery mode
I00017486 10
I00017513 1 Geographic location
I00017513 2 Number of physical images
I00017513 3 Number of virtual images
I00017513 4 OS type
I00017513 5 Websphere version (if in environment)
I00017513 6 Apache version (if in environment)
I00017513 7 Oracle DB version (if in environment)
I00017513 8 SQL version (if in environment)
I00017513 9 SAP version (if in environment)
I00017513 10 MS Dynamics version (if in environment)
I00017541 1 Nature of the Engagement
I00017541 2 Nature of Engagement - Other:
I00017541 3 Execution Methodology
I00017541 4 Execution Methodology - Other:
I00017541 5 Contract Type
I00017541 6 Hosting partner for in scope apps
I00017541 7 Hosting partner for in scope apps - Other:
I00017541 8 Main competitor
I00017541 9 Is engagement global or local
I00017541 10 Application technologies used - Other:
I00017541 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00017541 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00017541 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00017541 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00017541 5 Did an ES Client or Practice Principal help sell this engagement
I00017541 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00017541 7 Client executive sponsor title -
I00017541 8 Will we produce a formal written client deliverable?
I00017541 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017541 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017541 1 Nature of the Engagement
I00017541 2 Nature of Engagement - Other:
I00017541 3 Execution Methodology
I00017541 4 Execution Methodology - Other:
I00017541 5 Contract Type
I00017541 6 Hosting partner for in scope apps
I00017541 7 Hosting partner for in scope apps - Other:
I00017541 8 Main competitor
I00017541 9 Is engagement global or local
I00017541 10 Application technologies used - Other:
I00017541 1 Geographic location
I00017541 2 Number of physical images
I00017541 3 Number of virtual images
I00017541 4 OS type
I00017541 5 Websphere version (if in environment)
I00017541 6 Apache version (if in environment)
I00017541 7 Oracle DB version (if in environment)
I00017541 8 SQL version (if in environment)
I00017541 9 SAP version (if in environment)
I00017541 10 MS Dynamics version (if in environment)
I00017552 1 Application types in scope
I00017552 2 Total number of applications in scope
I00017552 3 Percent of Total App Portfolio in scope
I00017552 4 Is customer global
I00017552 5 T&T Duration – Transition program (Unit: Weeks)
I00017552 6 T&T Duration – Transformation program (Unit: Months)
I00017552 7 AMS operating model included
I00017552 8 Service levels type included
I00017552 9 Application technologies in scope
I00017552 10 AMS standard tools and solution components
I00017552 1 Nature of the Engagement
I00017552 2 Nature of Engagement - Other:
I00017552 3 Execution Methodology
I00017552 4 Execution Methodology - Other:
I00017552 5 Contract Type
I00017552 6 Hosting partner for in scope apps
I00017552 7 Hosting partner for in scope apps - Other:
I00017552 8 Main competitor
I00017552 9 Is engagement global or local
I00017552 10 Application technologies used - Other:
I00017561 1 Geographic location
I00017561 2 Number of physical images
I00017561 3 Number of virtual images
I00017561 4 OS type
I00017561 5 Websphere version (if in environment)
I00017561 6 Apache version (if in environment)
I00017561 7 Oracle DB version (if in environment)
I00017561 8 SQL version (if in environment)
I00017561 9 SAP version (if in environment)
I00017561 10 MS Dynamics version (if in environment)
I00017565 1 Service(s) selected
I00017565 2 Service breakdown (should total 100%)
I00017565 3 Deliverables
I00017565 4 Specify the country our countries from which services will be delivered
I00017565 5 Other services in solution (other than SSRM) if delivered as part of a client solution
I00017565 6
I00017565 7
I00017565 8
I00017565 9
I00017565 10
I00017565 1 Total device number Win 7 devices
I00017565 2 Total device number Win 8.1 devices
I00017565 3 Total applications in scope
I00017565 4 Number of end user sites
I00017565 5 In how many countries
I00017565 6 Hardware vendors
I00017565 7 Hardware vendors in scope - other:
I00017565 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00017565 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00017565 10 Type(s) of custom engineering required:
I00017565 1 Service(s) selected
I00017565 2 Service breakdown (should total 100%)
I00017565 3 Deliverables
I00017565 4 Specify the country our countries from which services will be delivered
I00017565 5 Other services in solution (other than SSRM) if delivered as part of a client solution
I00017565 6
I00017565 7
I00017565 8
I00017565 9
I00017565 10
I00017567 1 Client geographies serviced
I00017567 2 Service delivery locations
I00017567 3 Enabling solutions implemented (what did we sell?)
I00017567 4 Number of members enrolled
I00017567 5 Number of providers enrolled
I00017567 6 Number of claims processed (annual)
I00017567 7 Number of encounters (annual)
I00017567 8 Dollar value of claims processed (annual)
I00017567 9 Average number of calls per month
I00017567 10 DDI effort in hours
I00017568 1 Nature of the Engagement
I00017568 2 Nature of Engagement - Other:
I00017568 3 Execution Methodology
I00017568 4 Execution Methodology - Other:
I00017568 5 Contract Type
I00017568 6 Hosting partner for in scope apps
I00017568 7 Hosting partner for in scope apps - Other:
I00017568 8 Main competitor
I00017568 9 Is engagement global or local
I00017568 10 Application technologies used - Other:
I00017569 1 Application types in scope
I00017569 2 Total number of applications in scope
I00017569 3 Percent of Total App Portfolio in scope
I00017569 4 Is customer global
I00017569 5 T&T Duration – Transition program (Unit: Weeks)
I00017569 6 T&T Duration – Transformation program (Unit: Months)
I00017569 7 AMS operating model included
I00017569 8 Service levels type included
I00017569 9 Application technologies in scope
I00017569 10 AMS standard tools and solution components
I00017569 1 Geographic location
I00017569 2 Number of physical images
I00017569 3 Number of virtual images
I00017569 4 OS type
I00017569 5 Websphere version (if in environment)
I00017569 6 Apache version (if in environment)
I00017569 7 Oracle DB version (if in environment)
I00017569 8 SQL version (if in environment)
I00017569 9 SAP version (if in environment)
I00017569 10 MS Dynamics version (if in environment)
I00017569 1 Application types in scope
I00017569 2 Total number of applications in scope
I00017569 3 Percent of Total App Portfolio in scope
I00017569 4 Is customer global
I00017569 5 T&T Duration – Transition program (Unit: Weeks)
I00017569 6 T&T Duration – Transformation program (Unit: Months)
I00017569 7 AMS operating model included
I00017569 8 Service levels type included
I00017569 9 Application technologies in scope
I00017569 10 AMS standard tools and solution components
I00017569 1 Geographic location
I00017569 2 Number of physical images
I00017569 3 Number of virtual images
I00017569 4 OS type
I00017569 5 Websphere version (if in environment)
I00017569 6 Apache version (if in environment)
I00017569 7 Oracle DB version (if in environment)
I00017569 8 SQL version (if in environment)
I00017569 9 SAP version (if in environment)
I00017569 10 MS Dynamics version (if in environment)
I00017569 1 Application types in scope
I00017569 2 Total number of applications in scope
I00017569 3 Percent of Total App Portfolio in scope
I00017569 4 Is customer global
I00017569 5 T&T Duration – Transition program (Unit: Weeks)
I00017569 6 T&T Duration – Transformation program (Unit: Months)
I00017569 7 AMS operating model included
I00017569 8 Service levels type included
I00017569 9 Application technologies in scope
I00017569 10 AMS standard tools and solution components
I00017569 1 Geographic location
I00017569 2 Number of physical images
I00017569 3 Number of virtual images
I00017569 4 OS type
I00017569 5 Websphere version (if in environment)
I00017569 6 Apache version (if in environment)
I00017569 7 Oracle DB version (if in environment)
I00017569 8 SQL version (if in environment)
I00017569 9 SAP version (if in environment)
I00017569 10 MS Dynamics version (if in environment)
I00017570 1 Application types in scope
I00017570 2 Total number of applications in scope
I00017570 3 Percent of Total App Portfolio in scope
I00017570 4 Is customer global
I00017570 5 T&T Duration – Transition program (Unit: Weeks)
I00017570 6 T&T Duration – Transformation program (Unit: Months)
I00017570 7 AMS operating model included
I00017570 8 Service levels type included
I00017570 9 Application technologies in scope
I00017570 10 AMS standard tools and solution components
I00017570 1 Geographic location
I00017570 2 Number of physical images
I00017570 3 Number of virtual images
I00017570 4 OS type
I00017570 5 Websphere version (if in environment)
I00017570 6 Apache version (if in environment)
I00017570 7 Oracle DB version (if in environment)
I00017570 8 SQL version (if in environment)
I00017570 9 SAP version (if in environment)
I00017570 10 MS Dynamics version (if in environment)
I00017570 1 Application types in scope
I00017570 2 Total number of applications in scope
I00017570 3 Percent of Total App Portfolio in scope
I00017570 4 Is customer global
I00017570 5 T&T Duration – Transition program (Unit: Weeks)
I00017570 6 T&T Duration – Transformation program (Unit: Months)
I00017570 7 AMS operating model included
I00017570 8 Service levels type included
I00017570 9 Application technologies in scope
I00017570 10 AMS standard tools and solution components
I00017570 1 Geographic location
I00017570 2 Number of physical images
I00017570 3 Number of virtual images
I00017570 4 OS type
I00017570 5 Websphere version (if in environment)
I00017570 6 Apache version (if in environment)
I00017570 7 Oracle DB version (if in environment)
I00017570 8 SQL version (if in environment)
I00017570 9 SAP version (if in environment)
I00017570 10 MS Dynamics version (if in environment)
I00017582 1 Deal scope for Site Support
I00017582 2 Device type(s) to be supported
I00017582 3 Site Support levels requested
I00017582 4 Site Support levels requested - Other:
I00017582 5 Single site location or multiple
I00017582 6 Locations requiring Site Support
I00017582 7 Service management tool set deployed
I00017582 8 Client primary business driver for outsourcing
I00017582 9 Delivery mode
I00017582 10
I00017599 1 Application types in scope
I00017599 2 Total number of applications in scope
I00017599 3 Percent of Total App Portfolio in scope
I00017599 4 Is customer global
I00017599 5 T&T Duration – Transition program (Unit: Weeks)
I00017599 6 T&T Duration – Transformation program (Unit: Months)
I00017599 7 AMS operating model included
I00017599 8 Service levels type included
I00017599 9 Application technologies in scope
I00017599 10 AMS standard tools and solution components
I00017600 1 Application types in scope
I00017600 2 Total number of applications in scope
I00017600 3 Percent of Total App Portfolio in scope
I00017600 4 Is customer global
I00017600 5 T&T Duration – Transition program (Unit: Weeks)
I00017600 6 T&T Duration – Transformation program (Unit: Months)
I00017600 7 AMS operating model included
I00017600 8 Service levels type included
I00017600 9 Application technologies in scope
I00017600 10 AMS standard tools and solution components
I00017600 1 Application types in scope
I00017600 2 Total number of applications in scope
I00017600 3 Percent of Total App Portfolio in scope
I00017600 4 Is customer global
I00017600 5 T&T Duration – Transition program (Unit: Weeks)
I00017600 6 T&T Duration – Transformation program (Unit: Months)
I00017600 7 AMS operating model included
I00017600 8 Service levels type included
I00017600 9 Application technologies in scope
I00017600 10 AMS standard tools and solution components
I00017603 1 Geographic location
I00017603 2 Number of physical images
I00017603 3 Number of virtual images
I00017603 4 OS type
I00017603 5 Websphere version (if in environment)
I00017603 6 Apache version (if in environment)
I00017603 7 Oracle DB version (if in environment)
I00017603 8 SQL version (if in environment)
I00017603 9 SAP version (if in environment)
I00017603 10 MS Dynamics version (if in environment)
I00017615 1 Nature of the Engagement
I00017615 2 Nature of Engagement - Other:
I00017615 3 Execution Methodology
I00017615 4 Execution Methodology - Other:
I00017615 5 Contract Type
I00017615 6 Hosting partner for in scope apps
I00017615 7 Hosting partner for in scope apps - Other:
I00017615 8 Main competitor
I00017615 9 Is engagement global or local
I00017615 10 Application technologies used - Other:
I00017616 1 Nature of the Engagement
I00017616 2 Nature of Engagement - Other:
I00017616 3 Execution Methodology
I00017616 4 Execution Methodology - Other:
I00017616 5 Contract Type
I00017616 6 Hosting partner for in scope apps
I00017616 7 Hosting partner for in scope apps - Other:
I00017616 8 Main competitor
I00017616 9 Is engagement global or local
I00017616 10 Application technologies used - Other:
I00017627 1 Key Business Objective
I00017627 2 Analytics algorithms
I00017627 3 Visualization tools
I00017627 4 Data types collected
I00017627 5 Analytics Tools
I00017627 6 Analytics Tools - Other:
I00017627 7 Analytics Platforms
I00017627 8 Engagement models
I00017627 9
I00017627 10
I00017633 1 Nature of the Engagement
I00017633 2 Nature of Engagement - Other:
I00017633 3 Execution Methodology
I00017633 4 Execution Methodology - Other:
I00017633 5 Contract Type
I00017633 6 Hosting partner for in scope apps
I00017633 7 Hosting partner for in scope apps - Other:
I00017633 8 Main competitor
I00017633 9 Is engagement global or local
I00017633 10 Application technologies used - Other:
I00017655 1 Recovery Time Objective (Unit hours)
I00017655 2 Recovery Point Objective (Unit hours)
I00017655 3 Number of virtual/physical image: Windows 2036
I00017655 4 Number of virtual/physical images: Linux
I00017655 5 Number of virtual/physical images: Redhat
I00017655 6 Number of virtual/physical images: AIX
I00017655 7 Number of virtual/physical images: Solaris
I00017655 8 Number of virtual/physical images: -UX
I00017655 9 Amount of Protected Storage (Unit TB)
I00017655 10 What industry compliance, security levels, regulatory were needed?
I00017655 1 Geographic location
I00017655 2 Number of physical images
I00017655 3 Number of virtual images
I00017655 4 OS type
I00017655 5 Websphere version (if in environment)
I00017655 6 Apache version (if in environment)
I00017655 7 Oracle DB version (if in environment)
I00017655 8 SQL version (if in environment)
I00017655 9 SAP version (if in environment)
I00017655 10 MS Dynamics version (if in environment)
I00017682 1 Application types in scope
I00017682 2 Total number of applications in scope
I00017682 3 Percent of Total App Portfolio in scope
I00017682 4 Is customer global
I00017682 5 T&T Duration – Transition program (Unit: Weeks)
I00017682 6 T&T Duration – Transformation program (Unit: Months)
I00017682 7 AMS operating model included
I00017682 8 Service levels type included
I00017682 9 Application technologies in scope
I00017682 10 AMS standard tools and solution components
I00017701 1 Nature of the Engagement
I00017701 2 Nature of Engagement - Other:
I00017701 3 Execution Methodology
I00017701 4 Execution Methodology - Other:
I00017701 5 Contract Type
I00017701 6 Hosting partner for in scope apps
I00017701 7 Hosting partner for in scope apps - Other:
I00017701 8 Main competitor
I00017701 9 Is engagement global or local
I00017701 10 Application technologies used - Other:
I00017716 1 Nature of the Engagement
I00017716 2 Nature of Engagement - Other:
I00017716 3 Execution Methodology
I00017716 4 Execution Methodology - Other:
I00017716 5 Contract Type
I00017716 6 Hosting partner for in scope apps
I00017716 7 Hosting partner for in scope apps - Other:
I00017716 8 Main competitor
I00017716 9 Is engagement global or local
I00017716 10 Application technologies used - Other:
I00017719 1 Application types in scope
I00017719 2 Total number of applications in scope
I00017719 3 Percent of Total App Portfolio in scope
I00017719 4 Is customer global
I00017719 5 T&T Duration – Transition program (Unit: Weeks)
I00017719 6 T&T Duration – Transformation program (Unit: Months)
I00017719 7 AMS operating model included
I00017719 8 Service levels type included
I00017719 9 Application technologies in scope
I00017719 10 AMS standard tools and solution components
I00017720 1 Nature of the Engagement
I00017720 2 Nature of Engagement - Other:
I00017720 3 Execution Methodology
I00017720 4 Execution Methodology - Other:
I00017720 5 Contract Type
I00017720 6 Hosting partner for in scope apps
I00017720 7 Hosting partner for in scope apps - Other:
I00017720 8 Main competitor
I00017720 9 Is engagement global or local
I00017720 10 Application technologies used - Other:
I00017735 1 Geographic location
I00017735 2 Number of physical images
I00017735 3 Number of virtual images
I00017735 4 OS type
I00017735 5 Websphere version (if in environment)
I00017735 6 Apache version (if in environment)
I00017735 7 Oracle DB version (if in environment)
I00017735 8 SQL version (if in environment)
I00017735 9 SAP version (if in environment)
I00017735 10 MS Dynamics version (if in environment)
I00017744 1 Geographic location
I00017744 2 Number of physical images
I00017744 3 Number of virtual images
I00017744 4 OS type
I00017744 5 Websphere version (if in environment)
I00017744 6 Apache version (if in environment)
I00017744 7 Oracle DB version (if in environment)
I00017744 8 SQL version (if in environment)
I00017744 9 SAP version (if in environment)
I00017744 10 MS Dynamics version (if in environment)
I00017764 1 Specific Mobile Applications Service delivered
I00017764 2 Primary targeted end-user type
I00017764 3 Targeted number of end-users :
I00017764 4 Primary Business Driver
I00017764 5 Primary business driver - Other:
I00017764 6 Cloud pull through business $M
I00017764 7 If existing industry solution used, please describe (optional) -
I00017764 8 Single mobile OS or multiple mobile
I00017764 9 Backend Type
I00017764 10 Backend Type - Other:
I00017776 1 Nature of the Engagement
I00017776 2 Nature of Engagement - Other:
I00017776 3 Execution Methodology
I00017776 4 Execution Methodology - Other:
I00017776 5 Contract Type
I00017776 6 Hosting partner for in scope apps
I00017776 7 Hosting partner for in scope apps - Other:
I00017776 8 Main competitor
I00017776 9 Is engagement global or local
I00017776 10 Application technologies used - Other:
I00017816 1 Client geographies serviced
I00017816 2 Service delivery locations
I00017816 3 Enabling solutions implemented (what did we sell?)
I00017816 4 Number of members enrolled
I00017816 5 Number of providers enrolled
I00017816 6 Number of claims processed (annual)
I00017816 7 Number of encounters (annual)
I00017816 8 Dollar value of claims processed (annual)
I00017816 9 Average number of calls per month
I00017816 10 DDI effort in hours
I00017817 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00017817 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00017817 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00017817 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00017817 5 Did an ES Client or Practice Principal help sell this engagement
I00017817 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00017817 7 Client executive sponsor title -
I00017817 8 Will we produce a formal written client deliverable?
I00017817 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017817 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00017826 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00017826 2 Tool(s) Availability
I00017826 3 Breakdown of testing types
I00017826 4 Phases of testing included in contract
I00017826 5 Total number of customer use cases/test cases (enter 5 digits)
I00017826 6 % of use cases/test cases automated
I00017826 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00017826 8 Industry compliance, standards, security delivery models needs of the customer
I00017826 9 Is testing bundled with Apps services?
I00017826 10
I00017826 1 Nature of the Engagement
I00017826 2 Nature of Engagement - Other:
I00017826 3 Execution Methodology
I00017826 4 Execution Methodology - Other:
I00017826 5 Contract Type
I00017826 6 Hosting partner for in scope apps
I00017826 7 Hosting partner for in scope apps - Other:
I00017826 8 Main competitor
I00017826 9 Is engagement global or local
I00017826 10 Application technologies used - Other:
I00017836 1 Device type(s) to be supported
I00017836 2 Service Desk Support levels requested
I00017836 3 Service Desk Support level - Other:
I00017836 4 Onshore service desk required
I00017836 5 Service management tool set deployed
I00017836 6 Service management tool set - Other:
I00017836 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00017836 8 Client primary business driver for outsourcing
I00017836 9 Client primary business driver for outsourcing - Other:
I00017836 10 Self Service requirement
I00017837 1 Nature of the Engagement
I00017837 2 Nature of Engagement - Other:
I00017837 3 Execution Methodology
I00017837 4 Execution Methodology - Other:
I00017837 5 Contract Type
I00017837 6 Hosting partner for in scope apps
I00017837 7 Hosting partner for in scope apps - Other:
I00017837 8 Main competitor
I00017837 9 Is engagement global or local
I00017837 10 Application technologies used - Other:
I00017898 1 Nature of the Engagement
I00017898 2 Nature of Engagement - Other:
I00017898 3 Execution Methodology
I00017898 4 Execution Methodology - Other:
I00017898 5 Contract Type
I00017898 6 Hosting partner for in scope apps
I00017898 7 Hosting partner for in scope apps - Other:
I00017898 8 Main competitor
I00017898 9 Is engagement global or local
I00017898 10 Application technologies used - Other:
I00017898 1 Nature of the Engagement
I00017898 2 Nature of Engagement - Other:
I00017898 3 Execution Methodology
I00017898 4 Execution Methodology - Other:
I00017898 5 Contract Type
I00017898 6 Hosting partner for in scope apps
I00017898 7 Hosting partner for in scope apps - Other:
I00017898 8 Main competitor
I00017898 9 Is engagement global or local
I00017898 10 Application technologies used - Other:
I00017898 1 Nature of the Engagement
I00017898 2 Nature of Engagement - Other:
I00017898 3 Execution Methodology
I00017898 4 Execution Methodology - Other:
I00017898 5 Contract Type
I00017898 6 Hosting partner for in scope apps
I00017898 7 Hosting partner for in scope apps - Other:
I00017898 8 Main competitor
I00017898 9 Is engagement global or local
I00017898 10 Application technologies used - Other:
I00017898 1 Nature of the Engagement
I00017898 2 Nature of Engagement - Other:
I00017898 3 Execution Methodology
I00017898 4 Execution Methodology - Other:
I00017898 5 Contract Type
I00017898 6 Hosting partner for in scope apps
I00017898 7 Hosting partner for in scope apps - Other:
I00017898 8 Main competitor
I00017898 9 Is engagement global or local
I00017898 10 Application technologies used - Other:
I00017899 1 Application types in scope
I00017899 2 Total number of applications in scope
I00017899 3 Percent of Total App Portfolio in scope
I00017899 4 Is customer global
I00017899 5 T&T Duration – Transition program (Unit: Weeks)
I00017899 6 T&T Duration – Transformation program (Unit: Months)
I00017899 7 AMS operating model included
I00017899 8 Service levels type included
I00017899 9 Application technologies in scope
I00017899 10 AMS standard tools and solution components
I00017899 1 Production HANA Database size (Unit TB)
I00017899 2 Annual predicted growth (Unit %)
I00017899 3 SAP HANA Products
I00017899 4 Propensity for consumption based pricing
I00017899 5 Infrastructure hosting location(s) with % location breakdown
I00017899 6 Landscape complexity
I00017899 7 HANA Services
I00017899 8
I00017899 9
I00017899 10
I00017899 1 Nature of the Engagement
I00017899 2 Nature of Engagement - Other:
I00017899 3 Execution Methodology
I00017899 4 Execution Methodology - Other:
I00017899 5 Contract Type
I00017899 6 Hosting partner for in scope apps
I00017899 7 Hosting partner for in scope apps - Other:
I00017899 8 Main competitor
I00017899 9 Is engagement global or local
I00017899 10 Application technologies used - Other:
I00017920 1 Nature of the Engagement
I00017920 2 Nature of Engagement - Other:
I00017920 3 Execution Methodology
I00017920 4 Execution Methodology - Other:
I00017920 5 Contract Type
I00017920 6 Hosting partner for in scope apps
I00017920 7 Hosting partner for in scope apps - Other:
I00017920 8 Main competitor
I00017920 9 Is engagement global or local
I00017920 10 Application technologies used - Other:
I00017945 1 Application types in scope
I00017945 2 Total number of applications in scope
I00017945 3 Percent of Total App Portfolio in scope
I00017945 4 Is customer global
I00017945 5 T&T Duration – Transition program (Unit: Weeks)
I00017945 6 T&T Duration – Transformation program (Unit: Months)
I00017945 7 AMS operating model included
I00017945 8 Service levels type included
I00017945 9 Application technologies in scope
I00017945 10 AMS standard tools and solution components
I00017970 1 Nature of the Engagement
I00017970 2 Nature of Engagement - Other:
I00017970 3 Execution Methodology
I00017970 4 Execution Methodology - Other:
I00017970 5 Contract Type
I00017970 6 Hosting partner for in scope apps
I00017970 7 Hosting partner for in scope apps - Other:
I00017970 8 Main competitor
I00017970 9 Is engagement global or local
I00017970 10 Application technologies used - Other:
I00017978 1 Scope of Services
I00017978 2 Products Used
I00017978 3 Products Used - Other:
I00017978 4 Supported Channels
I00017978 5 Supported Channels - Other:
I00017978 6 Delivery Locations
I00017978 7 Third-Party Partners used :
I00017978 8
I00017978 9
I00017978 10
I00017988 1 Specific Mobile Applications Service delivered
I00017988 2 Primary targeted end-user type
I00017988 3 Targeted number of end-users :
I00017988 4 Primary Business Driver
I00017988 5 Primary business driver - Other:
I00017988 6 Cloud pull through business $M
I00017988 7 If existing industry solution used, please describe (optional) -
I00017988 8 Single mobile OS or multiple mobile
I00017988 9 Backend Type
I00017988 10 Backend Type - Other:
I00018010 1 Application types in scope
I00018010 2 Total number of applications in scope
I00018010 3 Percent of Total App Portfolio in scope
I00018010 4 Is customer global
I00018010 5 T&T Duration – Transition program (Unit: Weeks)
I00018010 6 T&T Duration – Transformation program (Unit: Months)
I00018010 7 AMS operating model included
I00018010 8 Service levels type included
I00018010 9 Application technologies in scope
I00018010 10 AMS standard tools and solution components
I00018010 1 Application types in scope
I00018010 2 Total number of applications in scope
I00018010 3 Percent of Total App Portfolio in scope
I00018010 4 Is customer global
I00018010 5 T&T Duration – Transition program (Unit: Weeks)
I00018010 6 T&T Duration – Transformation program (Unit: Months)
I00018010 7 AMS operating model included
I00018010 8 Service levels type included
I00018010 9 Application technologies in scope
I00018010 10 AMS standard tools and solution components
I00018033 1 Geographic location
I00018033 2 Number of physical images
I00018033 3 Number of virtual images
I00018033 4 OS type
I00018033 5 Websphere version (if in environment)
I00018033 6 Apache version (if in environment)
I00018033 7 Oracle DB version (if in environment)
I00018033 8 SQL version (if in environment)
I00018033 9 SAP version (if in environment)
I00018033 10 MS Dynamics version (if in environment)
I00018034 1 Application types in scope
I00018034 2 Total number of applications in scope
I00018034 3 Percent of Total App Portfolio in scope
I00018034 4 Is customer global
I00018034 5 T&T Duration – Transition program (Unit: Weeks)
I00018034 6 T&T Duration – Transformation program (Unit: Months)
I00018034 7 AMS operating model included
I00018034 8 Service levels type included
I00018034 9 Application technologies in scope
I00018034 10 AMS standard tools and solution components
I00018034 1 Geographic location
I00018034 2 Number of physical images
I00018034 3 Number of virtual images
I00018034 4 OS type
I00018034 5 Websphere version (if in environment)
I00018034 6 Apache version (if in environment)
I00018034 7 Oracle DB version (if in environment)
I00018034 8 SQL version (if in environment)
I00018034 9 SAP version (if in environment)
I00018034 10 MS Dynamics version (if in environment)
I00018079 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018079 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018079 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018079 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018079 5 Did an ES Client or Practice Principal help sell this engagement
I00018079 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018079 7 Client executive sponsor title -
I00018079 8 Will we produce a formal written client deliverable?
I00018079 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018079 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018083 1 Nature of the Engagement
I00018083 2 Nature of Engagement - Other:
I00018083 3 Execution Methodology
I00018083 4 Execution Methodology - Other:
I00018083 5 Contract Type
I00018083 6 Hosting partner for in scope apps
I00018083 7 Hosting partner for in scope apps - Other:
I00018083 8 Main competitor
I00018083 9 Is engagement global or local
I00018083 10 Application technologies used - Other:
I00018090 1 Nature of the Engagement
I00018090 2 Nature of Engagement - Other:
I00018090 3 Execution Methodology
I00018090 4 Execution Methodology - Other:
I00018090 5 Contract Type
I00018090 6 Hosting partner for in scope apps
I00018090 7 Hosting partner for in scope apps - Other:
I00018090 8 Main competitor
I00018090 9 Is engagement global or local
I00018090 10 Application technologies used - Other:
I00018090 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018090 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018090 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018090 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018090 5 Did an ES Client or Practice Principal help sell this engagement
I00018090 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018090 7 Client executive sponsor title -
I00018090 8 Will we produce a formal written client deliverable?
I00018090 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018090 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018155 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00018155 2 Tool(s) Availability
I00018155 3 Breakdown of testing types
I00018155 4 Phases of testing included in contract
I00018155 5 Total number of customer use cases/test cases (enter 5 digits)
I00018155 6 % of use cases/test cases automated
I00018155 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00018155 8 Industry compliance, standards, security delivery models needs of the customer
I00018155 9 Is testing bundled with Apps services?
I00018155 10
I00018158 1 Application types in scope
I00018158 2 Total number of applications in scope
I00018158 3 Percent of Total App Portfolio in scope
I00018158 4 Is customer global
I00018158 5 T&T Duration – Transition program (Unit: Weeks)
I00018158 6 T&T Duration – Transformation program (Unit: Months)
I00018158 7 AMS operating model included
I00018158 8 Service levels type included
I00018158 9 Application technologies in scope
I00018158 10 AMS standard tools and solution components
I00018219 1 Deal scope for Site Support
I00018219 2 Device type(s) to be supported
I00018219 3 Site Support levels requested
I00018219 4 Site Support levels requested - Other:
I00018219 5 Single site location or multiple
I00018219 6 Locations requiring Site Support
I00018219 7 Service management tool set deployed
I00018219 8 Client primary business driver for outsourcing
I00018219 9 Delivery mode
I00018219 10
I00018268 1 Nature of the Engagement
I00018268 2 Nature of Engagement - Other:
I00018268 3 Execution Methodology
I00018268 4 Execution Methodology - Other:
I00018268 5 Contract Type
I00018268 6 Hosting partner for in scope apps
I00018268 7 Hosting partner for in scope apps - Other:
I00018268 8 Main competitor
I00018268 9 Is engagement global or local
I00018268 10 Application technologies used - Other:
I00018271 1 Device type(s) to be supported
I00018271 2 Service Desk Support levels requested
I00018271 3 Service Desk Support level - Other:
I00018271 4 Onshore service desk required
I00018271 5 Service management tool set deployed
I00018271 6 Service management tool set - Other:
I00018271 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00018271 8 Client primary business driver for outsourcing
I00018271 9 Client primary business driver for outsourcing - Other:
I00018271 10 Self Service requirement
I00018273 1 Nature of the Engagement
I00018273 2 Nature of Engagement - Other:
I00018273 3 Execution Methodology
I00018273 4 Execution Methodology - Other:
I00018273 5 Contract Type
I00018273 6 Hosting partner for in scope apps
I00018273 7 Hosting partner for in scope apps - Other:
I00018273 8 Main competitor
I00018273 9 Is engagement global or local
I00018273 10 Application technologies used - Other:
I00018285 1 Application types in scope
I00018285 2 Total number of applications in scope
I00018285 3 Percent of Total App Portfolio in scope
I00018285 4 Is customer global
I00018285 5 T&T Duration – Transition program (Unit: Weeks)
I00018285 6 T&T Duration – Transformation program (Unit: Months)
I00018285 7 AMS operating model included
I00018285 8 Service levels type included
I00018285 9 Application technologies in scope
I00018285 10 AMS standard tools and solution components
I00018288 1 Nature of the Engagement
I00018288 2 Nature of Engagement - Other:
I00018288 3 Execution Methodology
I00018288 4 Execution Methodology - Other:
I00018288 5 Contract Type
I00018288 6 Hosting partner for in scope apps
I00018288 7 Hosting partner for in scope apps - Other:
I00018288 8 Main competitor
I00018288 9 Is engagement global or local
I00018288 10 Application technologies used - Other:
I00018294 1 Client geographies serviced
I00018294 2 Service delivery locations
I00018294 3 Enabling solutions implemented (what did we sell?)
I00018294 4 Number of members enrolled
I00018294 5 Number of providers enrolled
I00018294 6 Number of claims processed (annual)
I00018294 7 Number of encounters (annual)
I00018294 8 Dollar value of claims processed (annual)
I00018294 9 Average number of calls per month
I00018294 10 DDI effort in hours
I00018350 1 Device type(s) to be supported
I00018350 2 Service Desk Support levels requested
I00018350 3 Service Desk Support level - Other:
I00018350 4 Onshore service desk required
I00018350 5 Service management tool set deployed
I00018350 6 Service management tool set - Other:
I00018350 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00018350 8 Client primary business driver for outsourcing
I00018350 9 Client primary business driver for outsourcing - Other:
I00018350 10 Self Service requirement
I00018355 1 Geographic location
I00018355 2 Number of physical images
I00018355 3 Number of virtual images
I00018355 4 OS type
I00018355 5 Websphere version (if in environment)
I00018355 6 Apache version (if in environment)
I00018355 7 Oracle DB version (if in environment)
I00018355 8 SQL version (if in environment)
I00018355 9 SAP version (if in environment)
I00018355 10 MS Dynamics version (if in environment)
I00018362 1 Client geographies serviced
I00018362 2 Service delivery locations
I00018362 3 Enabling solutions implemented (what did we sell?)
I00018362 4 Number of members enrolled
I00018362 5 Number of providers enrolled
I00018362 6 Number of claims processed (annual)
I00018362 7 Number of encounters (annual)
I00018362 8 Dollar value of claims processed (annual)
I00018362 9 Average number of calls per month
I00018362 10 DDI effort in hours
I00018382 1 Nature of the Engagement
I00018382 2 Nature of Engagement - Other:
I00018382 3 Execution Methodology
I00018382 4 Execution Methodology - Other:
I00018382 5 Contract Type
I00018382 6 Hosting partner for in scope apps
I00018382 7 Hosting partner for in scope apps - Other:
I00018382 8 Main competitor
I00018382 9 Is engagement global or local
I00018382 10 Application technologies used - Other:
I00018386 1 Device type(s) to be supported
I00018386 2 Service Desk Support levels requested
I00018386 3 Service Desk Support level - Other:
I00018386 4 Onshore service desk required
I00018386 5 Service management tool set deployed
I00018386 6 Service management tool set - Other:
I00018386 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00018386 8 Client primary business driver for outsourcing
I00018386 9 Client primary business driver for outsourcing - Other:
I00018386 10 Self Service requirement
I00018386 1 Deal scope for Site Support
I00018386 2 Device type(s) to be supported
I00018386 3 Site Support levels requested
I00018386 4 Site Support levels requested - Other:
I00018386 5 Single site location or multiple
I00018386 6 Locations requiring Site Support
I00018386 7 Service management tool set deployed
I00018386 8 Client primary business driver for outsourcing
I00018386 9 Delivery mode
I00018386 10
I00018432 1 Nature of the Engagement
I00018432 2 Nature of Engagement - Other:
I00018432 3 Execution Methodology
I00018432 4 Execution Methodology - Other:
I00018432 5 Contract Type
I00018432 6 Hosting partner for in scope apps
I00018432 7 Hosting partner for in scope apps - Other:
I00018432 8 Main competitor
I00018432 9 Is engagement global or local
I00018432 10 Application technologies used - Other:
I00018434 1 Application types in scope
I00018434 2 Total number of applications in scope
I00018434 3 Percent of Total App Portfolio in scope
I00018434 4 Is customer global
I00018434 5 T&T Duration – Transition program (Unit: Weeks)
I00018434 6 T&T Duration – Transformation program (Unit: Months)
I00018434 7 AMS operating model included
I00018434 8 Service levels type included
I00018434 9 Application technologies in scope
I00018434 10 AMS standard tools and solution components
I00018435 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00018435 2 Tool(s) Availability
I00018435 3 Breakdown of testing types
I00018435 4 Phases of testing included in contract
I00018435 5 Total number of customer use cases/test cases (enter 5 digits)
I00018435 6 % of use cases/test cases automated
I00018435 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00018435 8 Industry compliance, standards, security delivery models needs of the customer
I00018435 9 Is testing bundled with Apps services?
I00018435 10
I00018445 1 Geographic location
I00018445 2 Number of physical images
I00018445 3 Number of virtual images
I00018445 4 OS type
I00018445 5 Websphere version (if in environment)
I00018445 6 Apache version (if in environment)
I00018445 7 Oracle DB version (if in environment)
I00018445 8 SQL version (if in environment)
I00018445 9 SAP version (if in environment)
I00018445 10 MS Dynamics version (if in environment)
I00018485 1 Geographic location
I00018485 2 Number of physical images
I00018485 3 Number of virtual images
I00018485 4 OS type
I00018485 5 Websphere version (if in environment)
I00018485 6 Apache version (if in environment)
I00018485 7 Oracle DB version (if in environment)
I00018485 8 SQL version (if in environment)
I00018485 9 SAP version (if in environment)
I00018485 10 MS Dynamics version (if in environment)
I00018495 1 Client geographies serviced
I00018495 2 Service delivery locations
I00018495 3 Enabling solutions implemented (what did we sell?)
I00018495 4 Number of members enrolled
I00018495 5 Number of providers enrolled
I00018495 6 Number of claims processed (annual)
I00018495 7 Number of encounters (annual)
I00018495 8 Dollar value of claims processed (annual)
I00018495 9 Average number of calls per month
I00018495 10 DDI effort in hours
I00018503 1 Geographic location
I00018503 2 Number of physical images
I00018503 3 Number of virtual images
I00018503 4 OS type
I00018503 5 Websphere version (if in environment)
I00018503 6 Apache version (if in environment)
I00018503 7 Oracle DB version (if in environment)
I00018503 8 SQL version (if in environment)
I00018503 9 SAP version (if in environment)
I00018503 10 MS Dynamics version (if in environment)
I00018510 1 Geographic location
I00018510 2 Number of physical images
I00018510 3 Number of virtual images
I00018510 4 OS type
I00018510 5 Websphere version (if in environment)
I00018510 6 Apache version (if in environment)
I00018510 7 Oracle DB version (if in environment)
I00018510 8 SQL version (if in environment)
I00018510 9 SAP version (if in environment)
I00018510 10 MS Dynamics version (if in environment)
I00018510 1 Geographic location
I00018510 2 Number of physical images
I00018510 3 Number of virtual images
I00018510 4 OS type
I00018510 5 Websphere version (if in environment)
I00018510 6 Apache version (if in environment)
I00018510 7 Oracle DB version (if in environment)
I00018510 8 SQL version (if in environment)
I00018510 9 SAP version (if in environment)
I00018510 10 MS Dynamics version (if in environment)
I00018535 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00018535 2 Tool(s) Availability
I00018535 3 Breakdown of testing types
I00018535 4 Phases of testing included in contract
I00018535 5 Total number of customer use cases/test cases (enter 5 digits)
I00018535 6 % of use cases/test cases automated
I00018535 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00018535 8 Industry compliance, standards, security delivery models needs of the customer
I00018535 9 Is testing bundled with Apps services?
I00018535 10
I00018547 1 Application types in scope
I00018547 2 Total number of applications in scope
I00018547 3 Percent of Total App Portfolio in scope
I00018547 4 Is customer global
I00018547 5 T&T Duration – Transition program (Unit: Weeks)
I00018547 6 T&T Duration – Transformation program (Unit: Months)
I00018547 7 AMS operating model included
I00018547 8 Service levels type included
I00018547 9 Application technologies in scope
I00018547 10 AMS standard tools and solution components
I00018549 1 Geographic location
I00018549 2 Number of physical images
I00018549 3 Number of virtual images
I00018549 4 OS type
I00018549 5 Websphere version (if in environment)
I00018549 6 Apache version (if in environment)
I00018549 7 Oracle DB version (if in environment)
I00018549 8 SQL version (if in environment)
I00018549 9 SAP version (if in environment)
I00018549 10 MS Dynamics version (if in environment)
I00018561 1 Deal scope for Site Support
I00018561 2 Device type(s) to be supported
I00018561 3 Site Support levels requested
I00018561 4 Site Support levels requested - Other:
I00018561 5 Single site location or multiple
I00018561 6 Locations requiring Site Support
I00018561 7 Service management tool set deployed
I00018561 8 Client primary business driver for outsourcing
I00018561 9 Delivery mode
I00018561 10
I00018564 1 Nature of the Engagement
I00018564 2 Nature of Engagement - Other:
I00018564 3 Execution Methodology
I00018564 4 Execution Methodology - Other:
I00018564 5 Contract Type
I00018564 6 Hosting partner for in scope apps
I00018564 7 Hosting partner for in scope apps - Other:
I00018564 8 Main competitor
I00018564 9 Is engagement global or local
I00018564 10 Application technologies used - Other:
I00018568 1 Client geographies serviced
I00018568 2 Service delivery locations
I00018568 3 Enabling solutions implemented (what did we sell?)
I00018568 4 Number of members enrolled
I00018568 5 Number of providers enrolled
I00018568 6 Number of claims processed (annual)
I00018568 7 Number of encounters (annual)
I00018568 8 Dollar value of claims processed (annual)
I00018568 9 Average number of calls per month
I00018568 10 DDI effort in hours
I00018571 1 SLMS Services contracted
I00018571 2 Number of countries that require support and/or invoicing :
I00018571 3 List of software publishers in scope
I00018571 4 Software publishers in scope - Other:
I00018571 5 # of seats in Microsoft Enterprise Agreement
I00018571 6 Key driver for client decision
I00018571 7 Total $ annual software spend ($M)
I00018571 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00018571 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00018571 10 Asset inventory tooling used by customer
I00018575 1 Nature of the Engagement
I00018575 2 Nature of Engagement - Other:
I00018575 3 Execution Methodology
I00018575 4 Execution Methodology - Other:
I00018575 5 Contract Type
I00018575 6 Hosting partner for in scope apps
I00018575 7 Hosting partner for in scope apps - Other:
I00018575 8 Main competitor
I00018575 9 Is engagement global or local
I00018575 10 Application technologies used - Other:
I00018575 1 Geographic location
I00018575 2 Number of physical images
I00018575 3 Number of virtual images
I00018575 4 OS type
I00018575 5 Websphere version (if in environment)
I00018575 6 Apache version (if in environment)
I00018575 7 Oracle DB version (if in environment)
I00018575 8 SQL version (if in environment)
I00018575 9 SAP version (if in environment)
I00018575 10 MS Dynamics version (if in environment)
I00018591 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018591 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018591 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018591 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018591 5 Did an ES Client or Practice Principal help sell this engagement
I00018591 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018591 7 Client executive sponsor title -
I00018591 8 Will we produce a formal written client deliverable?
I00018591 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018591 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018591 1 Nature of the Engagement
I00018591 2 Nature of Engagement - Other:
I00018591 3 Execution Methodology
I00018591 4 Execution Methodology - Other:
I00018591 5 Contract Type
I00018591 6 Hosting partner for in scope apps
I00018591 7 Hosting partner for in scope apps - Other:
I00018591 8 Main competitor
I00018591 9 Is engagement global or local
I00018591 10 Application technologies used - Other:
I00018591 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018591 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018591 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018591 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018591 5 Did an ES Client or Practice Principal help sell this engagement
I00018591 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018591 7 Client executive sponsor title -
I00018591 8 Will we produce a formal written client deliverable?
I00018591 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018591 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018609 1 Application types in scope
I00018609 2 Total number of applications in scope
I00018609 3 Percent of Total App Portfolio in scope
I00018609 4 Is customer global
I00018609 5 T&T Duration – Transition program (Unit: Weeks)
I00018609 6 T&T Duration – Transformation program (Unit: Months)
I00018609 7 AMS operating model included
I00018609 8 Service levels type included
I00018609 9 Application technologies in scope
I00018609 10 AMS standard tools and solution components
I00018617 1 Client geographies serviced
I00018617 2 Service delivery locations
I00018617 3 Enabling solutions implemented (what did we sell?)
I00018617 4 Number of members enrolled
I00018617 5 Number of providers enrolled
I00018617 6 Number of claims processed (annual)
I00018617 7 Number of encounters (annual)
I00018617 8 Dollar value of claims processed (annual)
I00018617 9 Average number of calls per month
I00018617 10 DDI effort in hours
I00018618 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018618 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018618 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018618 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018618 5 Did an ES Client or Practice Principal help sell this engagement
I00018618 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018618 7 Client executive sponsor title -
I00018618 8 Will we produce a formal written client deliverable?
I00018618 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018618 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018620 1 Application types in scope
I00018620 2 Total number of applications in scope
I00018620 3 Percent of Total App Portfolio in scope
I00018620 4 Is customer global
I00018620 5 T&T Duration – Transition program (Unit: Weeks)
I00018620 6 T&T Duration – Transformation program (Unit: Months)
I00018620 7 AMS operating model included
I00018620 8 Service levels type included
I00018620 9 Application technologies in scope
I00018620 10 AMS standard tools and solution components
I00018668 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00018668 2 Tool(s) Availability
I00018668 3 Breakdown of testing types
I00018668 4 Phases of testing included in contract
I00018668 5 Total number of customer use cases/test cases (enter 5 digits)
I00018668 6 % of use cases/test cases automated
I00018668 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00018668 8 Industry compliance, standards, security delivery models needs of the customer
I00018668 9 Is testing bundled with Apps services?
I00018668 10
I00018669 1 Client geographies serviced
I00018669 2 Service delivery locations
I00018669 3 Enabling solutions implemented (what did we sell?)
I00018669 4 Number of members enrolled
I00018669 5 Number of providers enrolled
I00018669 6 Number of claims processed (annual)
I00018669 7 Number of encounters (annual)
I00018669 8 Dollar value of claims processed (annual)
I00018669 9 Average number of calls per month
I00018669 10 DDI effort in hours
I00018670 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018670 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018670 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018670 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018670 5 Did an ES Client or Practice Principal help sell this engagement
I00018670 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018670 7 Client executive sponsor title -
I00018670 8 Will we produce a formal written client deliverable?
I00018670 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018670 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018684 1 Nature of the Engagement
I00018684 2 Nature of Engagement - Other:
I00018684 3 Execution Methodology
I00018684 4 Execution Methodology - Other:
I00018684 5 Contract Type
I00018684 6 Hosting partner for in scope apps
I00018684 7 Hosting partner for in scope apps - Other:
I00018684 8 Main competitor
I00018684 9 Is engagement global or local
I00018684 10 Application technologies used - Other:
I00018697 1 CEM Contact Number of seats
I00018697 2 CEM Contact Number of annual transactions
I00018697 3 CEM Contact Number of countries
I00018697 4 CEM Contact Number of languages required
I00018697 5 Onshore required ?
I00018697 6 Near shore required?
I00018697 7 Off-shore required?
I00018697 8 Are analytics required?
I00018697 9 Are cloud (customer agents) required?
I00018697 10 Is a hybrid model ( + customer agents) required?
I00018697 1 Key Business Objective
I00018697 2 Analytics algorithms
I00018697 3 Visualization tools
I00018697 4 Data types collected
I00018697 5 Analytics Tools
I00018697 6 Analytics Tools - Other:
I00018697 7 Analytics Platforms
I00018697 8 Engagement models
I00018697 9
I00018697 10
I00018708 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00018708 2 Tool(s) Availability
I00018708 3 Breakdown of testing types
I00018708 4 Phases of testing included in contract
I00018708 5 Total number of customer use cases/test cases (enter 5 digits)
I00018708 6 % of use cases/test cases automated
I00018708 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00018708 8 Industry compliance, standards, security delivery models needs of the customer
I00018708 9 Is testing bundled with Apps services?
I00018708 10
I00018721 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018721 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018721 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018721 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018721 5 Did an ES Client or Practice Principal help sell this engagement
I00018721 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018721 7 Client executive sponsor title -
I00018721 8 Will we produce a formal written client deliverable?
I00018721 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018721 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018721 1 Application types in scope
I00018721 2 Total number of applications in scope
I00018721 3 Percent of Total App Portfolio in scope
I00018721 4 Is customer global
I00018721 5 T&T Duration – Transition program (Unit: Weeks)
I00018721 6 T&T Duration – Transformation program (Unit: Months)
I00018721 7 AMS operating model included
I00018721 8 Service levels type included
I00018721 9 Application technologies in scope
I00018721 10 AMS standard tools and solution components
I00018723 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00018723 2 Tool(s) Availability
I00018723 3 Breakdown of testing types
I00018723 4 Phases of testing included in contract
I00018723 5 Total number of customer use cases/test cases (enter 5 digits)
I00018723 6 % of use cases/test cases automated
I00018723 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00018723 8 Industry compliance, standards, security delivery models needs of the customer
I00018723 9 Is testing bundled with Apps services?
I00018723 10
I00018756 1 What is the size of client’s application portfolio?
I00018756 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00018756 3 What are the client’s soon-to-be sunset technologies?
I00018756 4 Client's soon-to-be sunset technologies - Other:
I00018756 5 Application hosting location(s) with percentage allocation (should total 100%)
I00018756 6 Is the legacy application a core application?
I00018756 7 What are the applications/middleware/data bases that are in the environment?
I00018756 8 Application/Middleware/Databases - Other:
I00018756 9 What is the business focus area for the application being retired?
I00018756 10 What cost reduction is the client expecting?
I00018766 1 Deal scope for Site Support
I00018766 2 Device type(s) to be supported
I00018766 3 Site Support levels requested
I00018766 4 Site Support levels requested - Other:
I00018766 5 Single site location or multiple
I00018766 6 Locations requiring Site Support
I00018766 7 Service management tool set deployed
I00018766 8 Client primary business driver for outsourcing
I00018766 9 Delivery mode
I00018766 10
I00018787 1 Application types in scope
I00018787 2 Total number of applications in scope
I00018787 3 Percent of Total App Portfolio in scope
I00018787 4 Is customer global
I00018787 5 T&T Duration – Transition program (Unit: Weeks)
I00018787 6 T&T Duration – Transformation program (Unit: Months)
I00018787 7 AMS operating model included
I00018787 8 Service levels type included
I00018787 9 Application technologies in scope
I00018787 10 AMS standard tools and solution components
I00018787 1 Geographic location
I00018787 2 Number of physical images
I00018787 3 Number of virtual images
I00018787 4 OS type
I00018787 5 Websphere version (if in environment)
I00018787 6 Apache version (if in environment)
I00018787 7 Oracle DB version (if in environment)
I00018787 8 SQL version (if in environment)
I00018787 9 SAP version (if in environment)
I00018787 10 MS Dynamics version (if in environment)
I00018788 1 Nature of the Engagement
I00018788 2 Nature of Engagement - Other:
I00018788 3 Execution Methodology
I00018788 4 Execution Methodology - Other:
I00018788 5 Contract Type
I00018788 6 Hosting partner for in scope apps
I00018788 7 Hosting partner for in scope apps - Other:
I00018788 8 Main competitor
I00018788 9 Is engagement global or local
I00018788 10 Application technologies used - Other:
I00018794 1 Geographic location
I00018794 2 Number of physical images
I00018794 3 Number of virtual images
I00018794 4 OS type
I00018794 5 Websphere version (if in environment)
I00018794 6 Apache version (if in environment)
I00018794 7 Oracle DB version (if in environment)
I00018794 8 SQL version (if in environment)
I00018794 9 SAP version (if in environment)
I00018794 10 MS Dynamics version (if in environment)
I00018797 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018797 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018797 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018797 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018797 5 Did an ES Client or Practice Principal help sell this engagement
I00018797 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018797 7 Client executive sponsor title -
I00018797 8 Will we produce a formal written client deliverable?
I00018797 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018797 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018808 1 Application types in scope
I00018808 2 Total number of applications in scope
I00018808 3 Percent of Total App Portfolio in scope
I00018808 4 Is customer global
I00018808 5 T&T Duration – Transition program (Unit: Weeks)
I00018808 6 T&T Duration – Transformation program (Unit: Months)
I00018808 7 AMS operating model included
I00018808 8 Service levels type included
I00018808 9 Application technologies in scope
I00018808 10 AMS standard tools and solution components
I00018808 1 Geographic location
I00018808 2 Number of physical images
I00018808 3 Number of virtual images
I00018808 4 OS type
I00018808 5 Websphere version (if in environment)
I00018808 6 Apache version (if in environment)
I00018808 7 Oracle DB version (if in environment)
I00018808 8 SQL version (if in environment)
I00018808 9 SAP version (if in environment)
I00018808 10 MS Dynamics version (if in environment)
I00018812 1 CEM Contact Number of seats
I00018812 2 CEM Contact Number of annual transactions
I00018812 3 CEM Contact Number of countries
I00018812 4 CEM Contact Number of languages required
I00018812 5 Onshore required ?
I00018812 6 Near shore required?
I00018812 7 Off-shore required?
I00018812 8 Are analytics required?
I00018812 9 Are cloud (customer agents) required?
I00018812 10 Is a hybrid model ( + customer agents) required?
I00018836 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018836 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018836 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018836 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018836 5 Did an ES Client or Practice Principal help sell this engagement
I00018836 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018836 7 Client executive sponsor title -
I00018836 8 Will we produce a formal written client deliverable?
I00018836 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018836 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018838 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00018838 2 Tool(s) Availability
I00018838 3 Breakdown of testing types
I00018838 4 Phases of testing included in contract
I00018838 5 Total number of customer use cases/test cases (enter 5 digits)
I00018838 6 % of use cases/test cases automated
I00018838 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00018838 8 Industry compliance, standards, security delivery models needs of the customer
I00018838 9 Is testing bundled with Apps services?
I00018838 10
I00018845 1 Client geographies serviced
I00018845 2 Service delivery locations
I00018845 3 Enabling solutions implemented (what did we sell?)
I00018845 4 Number of members enrolled
I00018845 5 Number of providers enrolled
I00018845 6 Number of claims processed (annual)
I00018845 7 Number of encounters (annual)
I00018845 8 Dollar value of claims processed (annual)
I00018845 9 Average number of calls per month
I00018845 10 DDI effort in hours
I00018846 1 Client geographies serviced
I00018846 2 Service delivery locations
I00018846 3 Enabling solutions implemented (what did we sell?)
I00018846 4 Number of members enrolled
I00018846 5 Number of providers enrolled
I00018846 6 Number of claims processed (annual)
I00018846 7 Number of encounters (annual)
I00018846 8 Dollar value of claims processed (annual)
I00018846 9 Average number of calls per month
I00018846 10 DDI effort in hours
I00018846 1 Client geographies serviced
I00018846 2 Service delivery locations
I00018846 3 Enabling solutions implemented (what did we sell?)
I00018846 4 Number of members enrolled
I00018846 5 Number of providers enrolled
I00018846 6 Number of claims processed (annual)
I00018846 7 Number of encounters (annual)
I00018846 8 Dollar value of claims processed (annual)
I00018846 9 Average number of calls per month
I00018846 10 DDI effort in hours
I00018853 1 Device type(s) to be supported
I00018853 2 Service Desk Support levels requested
I00018853 3 Service Desk Support level - Other:
I00018853 4 Onshore service desk required
I00018853 5 Service management tool set deployed
I00018853 6 Service management tool set - Other:
I00018853 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00018853 8 Client primary business driver for outsourcing
I00018853 9 Client primary business driver for outsourcing - Other:
I00018853 10 Self Service requirement
I00018856 1 Nature of the Engagement
I00018856 2 Nature of Engagement - Other:
I00018856 3 Execution Methodology
I00018856 4 Execution Methodology - Other:
I00018856 5 Contract Type
I00018856 6 Hosting partner for in scope apps
I00018856 7 Hosting partner for in scope apps - Other:
I00018856 8 Main competitor
I00018856 9 Is engagement global or local
I00018856 10 Application technologies used - Other:
I00018857 1 Nature of the Engagement
I00018857 2 Nature of Engagement - Other:
I00018857 3 Execution Methodology
I00018857 4 Execution Methodology - Other:
I00018857 5 Contract Type
I00018857 6 Hosting partner for in scope apps
I00018857 7 Hosting partner for in scope apps - Other:
I00018857 8 Main competitor
I00018857 9 Is engagement global or local
I00018857 10 Application technologies used - Other:
I00018926 1 Nature of the Engagement
I00018926 2 Nature of Engagement - Other:
I00018926 3 Execution Methodology
I00018926 4 Execution Methodology - Other:
I00018926 5 Contract Type
I00018926 6 Hosting partner for in scope apps
I00018926 7 Hosting partner for in scope apps - Other:
I00018926 8 Main competitor
I00018926 9 Is engagement global or local
I00018926 10 Application technologies used - Other:
I00018926 1 Nature of the Engagement
I00018926 2 Nature of Engagement - Other:
I00018926 3 Execution Methodology
I00018926 4 Execution Methodology - Other:
I00018926 5 Contract Type
I00018926 6 Hosting partner for in scope apps
I00018926 7 Hosting partner for in scope apps - Other:
I00018926 8 Main competitor
I00018926 9 Is engagement global or local
I00018926 10 Application technologies used - Other:
I00018926 1 Nature of the Engagement
I00018926 2 Nature of Engagement - Other:
I00018926 3 Execution Methodology
I00018926 4 Execution Methodology - Other:
I00018926 5 Contract Type
I00018926 6 Hosting partner for in scope apps
I00018926 7 Hosting partner for in scope apps - Other:
I00018926 8 Main competitor
I00018926 9 Is engagement global or local
I00018926 10 Application technologies used - Other:
I00018928 1 Deal scope for Site Support
I00018928 2 Device type(s) to be supported
I00018928 3 Site Support levels requested
I00018928 4 Site Support levels requested - Other:
I00018928 5 Single site location or multiple
I00018928 6 Locations requiring Site Support
I00018928 7 Service management tool set deployed
I00018928 8 Client primary business driver for outsourcing
I00018928 9 Delivery mode
I00018928 10
I00018928 1 Geographic location
I00018928 2 Number of physical images
I00018928 3 Number of virtual images
I00018928 4 OS type
I00018928 5 Websphere version (if in environment)
I00018928 6 Apache version (if in environment)
I00018928 7 Oracle DB version (if in environment)
I00018928 8 SQL version (if in environment)
I00018928 9 SAP version (if in environment)
I00018928 10 MS Dynamics version (if in environment)
I00018933 1 Nature of the Engagement
I00018933 2 Nature of Engagement - Other:
I00018933 3 Execution Methodology
I00018933 4 Execution Methodology - Other:
I00018933 5 Contract Type
I00018933 6 Hosting partner for in scope apps
I00018933 7 Hosting partner for in scope apps - Other:
I00018933 8 Main competitor
I00018933 9 Is engagement global or local
I00018933 10 Application technologies used - Other:
I00018935 1 Geographic location
I00018935 2 Number of physical images
I00018935 3 Number of virtual images
I00018935 4 OS type
I00018935 5 Websphere version (if in environment)
I00018935 6 Apache version (if in environment)
I00018935 7 Oracle DB version (if in environment)
I00018935 8 SQL version (if in environment)
I00018935 9 SAP version (if in environment)
I00018935 10 MS Dynamics version (if in environment)
I00018937 1 Nature of the Engagement
I00018937 2 Nature of Engagement - Other:
I00018937 3 Execution Methodology
I00018937 4 Execution Methodology - Other:
I00018937 5 Contract Type
I00018937 6 Hosting partner for in scope apps
I00018937 7 Hosting partner for in scope apps - Other:
I00018937 8 Main competitor
I00018937 9 Is engagement global or local
I00018937 10 Application technologies used - Other:
I00018938 1 Nature of the Engagement
I00018938 2 Nature of Engagement - Other:
I00018938 3 Execution Methodology
I00018938 4 Execution Methodology - Other:
I00018938 5 Contract Type
I00018938 6 Hosting partner for in scope apps
I00018938 7 Hosting partner for in scope apps - Other:
I00018938 8 Main competitor
I00018938 9 Is engagement global or local
I00018938 10 Application technologies used - Other:
I00018963 1 Nature of the Engagement
I00018963 2 Nature of Engagement - Other:
I00018963 3 Execution Methodology
I00018963 4 Execution Methodology - Other:
I00018963 5 Contract Type
I00018963 6 Hosting partner for in scope apps
I00018963 7 Hosting partner for in scope apps - Other:
I00018963 8 Main competitor
I00018963 9 Is engagement global or local
I00018963 10 Application technologies used - Other:
I00018967 1 Nature of the Engagement
I00018967 2 Nature of Engagement - Other:
I00018967 3 Execution Methodology
I00018967 4 Execution Methodology - Other:
I00018967 5 Contract Type
I00018967 6 Hosting partner for in scope apps
I00018967 7 Hosting partner for in scope apps - Other:
I00018967 8 Main competitor
I00018967 9 Is engagement global or local
I00018967 10 Application technologies used - Other:
I00018986 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00018986 2 Tool(s) Availability
I00018986 3 Breakdown of testing types
I00018986 4 Phases of testing included in contract
I00018986 5 Total number of customer use cases/test cases (enter 5 digits)
I00018986 6 % of use cases/test cases automated
I00018986 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00018986 8 Industry compliance, standards, security delivery models needs of the customer
I00018986 9 Is testing bundled with Apps services?
I00018986 10
I00018987 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00018987 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00018987 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00018987 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00018987 5 Did an ES Client or Practice Principal help sell this engagement
I00018987 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00018987 7 Client executive sponsor title -
I00018987 8 Will we produce a formal written client deliverable?
I00018987 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018987 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00018991 1 Geographic location
I00018991 2 Number of physical images
I00018991 3 Number of virtual images
I00018991 4 OS type
I00018991 5 Websphere version (if in environment)
I00018991 6 Apache version (if in environment)
I00018991 7 Oracle DB version (if in environment)
I00018991 8 SQL version (if in environment)
I00018991 9 SAP version (if in environment)
I00018991 10 MS Dynamics version (if in environment)
I00019006 1 Nature of the Engagement
I00019006 2 Nature of Engagement - Other:
I00019006 3 Execution Methodology
I00019006 4 Execution Methodology - Other:
I00019006 5 Contract Type
I00019006 6 Hosting partner for in scope apps
I00019006 7 Hosting partner for in scope apps - Other:
I00019006 8 Main competitor
I00019006 9 Is engagement global or local
I00019006 10 Application technologies used - Other:
I00019040 1 Geographic location
I00019040 2 Number of physical images
I00019040 3 Number of virtual images
I00019040 4 OS type
I00019040 5 Websphere version (if in environment)
I00019040 6 Apache version (if in environment)
I00019040 7 Oracle DB version (if in environment)
I00019040 8 SQL version (if in environment)
I00019040 9 SAP version (if in environment)
I00019040 10 MS Dynamics version (if in environment)
I00019095 1 Scope of Services
I00019095 2 Products Used
I00019095 3 Products Used - Other:
I00019095 4 Supported Channels
I00019095 5 Supported Channels - Other:
I00019095 6 Delivery Locations
I00019095 7 Third-Party Partners used :
I00019095 8
I00019095 9
I00019095 10
I00019129 1 Client geographies serviced
I00019129 2 Service delivery locations
I00019129 3 Enabling solutions implemented (what did we sell?)
I00019129 4 Number of members enrolled
I00019129 5 Number of providers enrolled
I00019129 6 Number of claims processed (annual)
I00019129 7 Number of encounters (annual)
I00019129 8 Dollar value of claims processed (annual)
I00019129 9 Average number of calls per month
I00019129 10 DDI effort in hours
I00019142 1 Geographic location
I00019142 2 Number of physical images
I00019142 3 Number of virtual images
I00019142 4 OS type
I00019142 5 Websphere version (if in environment)
I00019142 6 Apache version (if in environment)
I00019142 7 Oracle DB version (if in environment)
I00019142 8 SQL version (if in environment)
I00019142 9 SAP version (if in environment)
I00019142 10 MS Dynamics version (if in environment)
I00019179 1 Nature of the Engagement
I00019179 2 Nature of Engagement - Other:
I00019179 3 Execution Methodology
I00019179 4 Execution Methodology - Other:
I00019179 5 Contract Type
I00019179 6 Hosting partner for in scope apps
I00019179 7 Hosting partner for in scope apps - Other:
I00019179 8 Main competitor
I00019179 9 Is engagement global or local
I00019179 10 Application technologies used - Other:
I00019181 1 Application types in scope
I00019181 2 Total number of applications in scope
I00019181 3 Percent of Total App Portfolio in scope
I00019181 4 Is customer global
I00019181 5 T&T Duration – Transition program (Unit: Weeks)
I00019181 6 T&T Duration – Transformation program (Unit: Months)
I00019181 7 AMS operating model included
I00019181 8 Service levels type included
I00019181 9 Application technologies in scope
I00019181 10 AMS standard tools and solution components
I00019182 1 Application types in scope
I00019182 2 Total number of applications in scope
I00019182 3 Percent of Total App Portfolio in scope
I00019182 4 Is customer global
I00019182 5 T&T Duration – Transition program (Unit: Weeks)
I00019182 6 T&T Duration – Transformation program (Unit: Months)
I00019182 7 AMS operating model included
I00019182 8 Service levels type included
I00019182 9 Application technologies in scope
I00019182 10 AMS standard tools and solution components
I00019182 1 Geographic location
I00019182 2 Number of physical images
I00019182 3 Number of virtual images
I00019182 4 OS type
I00019182 5 Websphere version (if in environment)
I00019182 6 Apache version (if in environment)
I00019182 7 Oracle DB version (if in environment)
I00019182 8 SQL version (if in environment)
I00019182 9 SAP version (if in environment)
I00019182 10 MS Dynamics version (if in environment)
I00019184 1 Application types in scope
I00019184 2 Total number of applications in scope
I00019184 3 Percent of Total App Portfolio in scope
I00019184 4 Is customer global
I00019184 5 T&T Duration – Transition program (Unit: Weeks)
I00019184 6 T&T Duration – Transformation program (Unit: Months)
I00019184 7 AMS operating model included
I00019184 8 Service levels type included
I00019184 9 Application technologies in scope
I00019184 10 AMS standard tools and solution components
I00019187 1 Client geographies serviced
I00019187 2 Service delivery locations
I00019187 3 Enabling solutions implemented (what did we sell?)
I00019187 4 Number of members enrolled
I00019187 5 Number of providers enrolled
I00019187 6 Number of claims processed (annual)
I00019187 7 Number of encounters (annual)
I00019187 8 Dollar value of claims processed (annual)
I00019187 9 Average number of calls per month
I00019187 10 DDI effort in hours
I00019199 1 Nature of the Engagement
I00019199 2 Nature of Engagement - Other:
I00019199 3 Execution Methodology
I00019199 4 Execution Methodology - Other:
I00019199 5 Contract Type
I00019199 6 Hosting partner for in scope apps
I00019199 7 Hosting partner for in scope apps - Other:
I00019199 8 Main competitor
I00019199 9 Is engagement global or local
I00019199 10 Application technologies used - Other:
I00019200 1 Nature of the Engagement
I00019200 2 Nature of Engagement - Other:
I00019200 3 Execution Methodology
I00019200 4 Execution Methodology - Other:
I00019200 5 Contract Type
I00019200 6 Hosting partner for in scope apps
I00019200 7 Hosting partner for in scope apps - Other:
I00019200 8 Main competitor
I00019200 9 Is engagement global or local
I00019200 10 Application technologies used - Other:
I00019206 1 Geographic location
I00019206 2 Number of physical images
I00019206 3 Number of virtual images
I00019206 4 OS type
I00019206 5 Websphere version (if in environment)
I00019206 6 Apache version (if in environment)
I00019206 7 Oracle DB version (if in environment)
I00019206 8 SQL version (if in environment)
I00019206 9 SAP version (if in environment)
I00019206 10 MS Dynamics version (if in environment)
I00019225 1 Nature of the Engagement
I00019225 2 Nature of Engagement - Other:
I00019225 3 Execution Methodology
I00019225 4 Execution Methodology - Other:
I00019225 5 Contract Type
I00019225 6 Hosting partner for in scope apps
I00019225 7 Hosting partner for in scope apps - Other:
I00019225 8 Main competitor
I00019225 9 Is engagement global or local
I00019225 10 Application technologies used - Other:
I00019225 1 Nature of the Engagement
I00019225 2 Nature of Engagement - Other:
I00019225 3 Execution Methodology
I00019225 4 Execution Methodology - Other:
I00019225 5 Contract Type
I00019225 6 Hosting partner for in scope apps
I00019225 7 Hosting partner for in scope apps - Other:
I00019225 8 Main competitor
I00019225 9 Is engagement global or local
I00019225 10 Application technologies used - Other:
I00019254 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00019254 2 Tool(s) Availability
I00019254 3 Breakdown of testing types
I00019254 4 Phases of testing included in contract
I00019254 5 Total number of customer use cases/test cases (enter 5 digits)
I00019254 6 % of use cases/test cases automated
I00019254 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00019254 8 Industry compliance, standards, security delivery models needs of the customer
I00019254 9 Is testing bundled with Apps services?
I00019254 10
I00019277 1 Nature of the Engagement
I00019277 2 Nature of Engagement - Other:
I00019277 3 Execution Methodology
I00019277 4 Execution Methodology - Other:
I00019277 5 Contract Type
I00019277 6 Hosting partner for in scope apps
I00019277 7 Hosting partner for in scope apps - Other:
I00019277 8 Main competitor
I00019277 9 Is engagement global or local
I00019277 10 Application technologies used - Other:
I00019280 1 Geographic location
I00019280 2 Number of 3rd party suppliers
I00019280 3 Configuration Item (CI) Types
I00019280 4 Configuration Item (CI) Types - Other:
I00019280 5 Configuration Item (CI) Quantities
I00019280 6 Current # of defined Vital Business Functions (VBFs)
I00019280 7 Current # of defined SLA’s
I00019280 8 Current ESM customer
I00019280 9 What industry compliance, security levels, our client mandated restrictions are needed
I00019280 10
I00019280 1 Nature of the Engagement
I00019280 2 Nature of Engagement - Other:
I00019280 3 Execution Methodology
I00019280 4 Execution Methodology - Other:
I00019280 5 Contract Type
I00019280 6 Hosting partner for in scope apps
I00019280 7 Hosting partner for in scope apps - Other:
I00019280 8 Main competitor
I00019280 9 Is engagement global or local
I00019280 10 Application technologies used - Other:
I00019281 1 Nature of the Engagement
I00019281 2 Nature of Engagement - Other:
I00019281 3 Execution Methodology
I00019281 4 Execution Methodology - Other:
I00019281 5 Contract Type
I00019281 6 Hosting partner for in scope apps
I00019281 7 Hosting partner for in scope apps - Other:
I00019281 8 Main competitor
I00019281 9 Is engagement global or local
I00019281 10 Application technologies used - Other:
I00019290 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00019290 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00019290 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00019290 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00019290 5 Did an ES Client or Practice Principal help sell this engagement
I00019290 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00019290 7 Client executive sponsor title -
I00019290 8 Will we produce a formal written client deliverable?
I00019290 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00019290 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00019297 1 Client geographies serviced
I00019297 2 Service delivery locations
I00019297 3 Enabling solutions implemented (what did we sell?)
I00019297 4 Number of members enrolled
I00019297 5 Number of providers enrolled
I00019297 6 Number of claims processed (annual)
I00019297 7 Number of encounters (annual)
I00019297 8 Dollar value of claims processed (annual)
I00019297 9 Average number of calls per month
I00019297 10 DDI effort in hours
I00019299 1 Nature of the Engagement
I00019299 2 Nature of Engagement - Other:
I00019299 3 Execution Methodology
I00019299 4 Execution Methodology - Other:
I00019299 5 Contract Type
I00019299 6 Hosting partner for in scope apps
I00019299 7 Hosting partner for in scope apps - Other:
I00019299 8 Main competitor
I00019299 9 Is engagement global or local
I00019299 10 Application technologies used - Other:
I00019300 1 Nature of the Engagement
I00019300 2 Nature of Engagement - Other:
I00019300 3 Execution Methodology
I00019300 4 Execution Methodology - Other:
I00019300 5 Contract Type
I00019300 6 Hosting partner for in scope apps
I00019300 7 Hosting partner for in scope apps - Other:
I00019300 8 Main competitor
I00019300 9 Is engagement global or local
I00019300 10 Application technologies used - Other:
I00019339 1 Nature of the Engagement
I00019339 2 Nature of Engagement - Other:
I00019339 3 Execution Methodology
I00019339 4 Execution Methodology - Other:
I00019339 5 Contract Type
I00019339 6 Hosting partner for in scope apps
I00019339 7 Hosting partner for in scope apps - Other:
I00019339 8 Main competitor
I00019339 9 Is engagement global or local
I00019339 10 Application technologies used - Other:
I00019339 1 Nature of the Engagement
I00019339 2 Nature of Engagement - Other:
I00019339 3 Execution Methodology
I00019339 4 Execution Methodology - Other:
I00019339 5 Contract Type
I00019339 6 Hosting partner for in scope apps
I00019339 7 Hosting partner for in scope apps - Other:
I00019339 8 Main competitor
I00019339 9 Is engagement global or local
I00019339 10 Application technologies used - Other:
I00019339 1 Nature of the Engagement
I00019339 2 Nature of Engagement - Other:
I00019339 3 Execution Methodology
I00019339 4 Execution Methodology - Other:
I00019339 5 Contract Type
I00019339 6 Hosting partner for in scope apps
I00019339 7 Hosting partner for in scope apps - Other:
I00019339 8 Main competitor
I00019339 9 Is engagement global or local
I00019339 10 Application technologies used - Other:
I00019340 1 Application types in scope
I00019340 2 Total number of applications in scope
I00019340 3 Percent of Total App Portfolio in scope
I00019340 4 Is customer global
I00019340 5 T&T Duration – Transition program (Unit: Weeks)
I00019340 6 T&T Duration – Transformation program (Unit: Months)
I00019340 7 AMS operating model included
I00019340 8 Service levels type included
I00019340 9 Application technologies in scope
I00019340 10 AMS standard tools and solution components
I00019396 1 Client geographies serviced
I00019396 2 Service delivery locations
I00019396 3 Enabling solutions implemented (what did we sell?)
I00019396 4 Number of members enrolled
I00019396 5 Number of providers enrolled
I00019396 6 Number of claims processed (annual)
I00019396 7 Number of encounters (annual)
I00019396 8 Dollar value of claims processed (annual)
I00019396 9 Average number of calls per month
I00019396 10 DDI effort in hours
I00019405 1 Client geographies serviced
I00019405 2 Service delivery locations
I00019405 3 Enabling solutions implemented (what did we sell?)
I00019405 4 Number of members enrolled
I00019405 5 Number of providers enrolled
I00019405 6 Number of claims processed (annual)
I00019405 7 Number of encounters (annual)
I00019405 8 Dollar value of claims processed (annual)
I00019405 9 Average number of calls per month
I00019405 10 DDI effort in hours
I00019408 1 Geographic location
I00019408 2 Number of physical images
I00019408 3 Number of virtual images
I00019408 4 OS type
I00019408 5 Websphere version (if in environment)
I00019408 6 Apache version (if in environment)
I00019408 7 Oracle DB version (if in environment)
I00019408 8 SQL version (if in environment)
I00019408 9 SAP version (if in environment)
I00019408 10 MS Dynamics version (if in environment)
I00019408 1 Geographic location
I00019408 2 Number of physical images
I00019408 3 Number of virtual images
I00019408 4 OS type
I00019408 5 Websphere version (if in environment)
I00019408 6 Apache version (if in environment)
I00019408 7 Oracle DB version (if in environment)
I00019408 8 SQL version (if in environment)
I00019408 9 SAP version (if in environment)
I00019408 10 MS Dynamics version (if in environment)
I00019413 1 Nature of the Engagement
I00019413 2 Nature of Engagement - Other:
I00019413 3 Execution Methodology
I00019413 4 Execution Methodology - Other:
I00019413 5 Contract Type
I00019413 6 Hosting partner for in scope apps
I00019413 7 Hosting partner for in scope apps - Other:
I00019413 8 Main competitor
I00019413 9 Is engagement global or local
I00019413 10 Application technologies used - Other:
I00019413 1 Nature of the Engagement
I00019413 2 Nature of Engagement - Other:
I00019413 3 Execution Methodology
I00019413 4 Execution Methodology - Other:
I00019413 5 Contract Type
I00019413 6 Hosting partner for in scope apps
I00019413 7 Hosting partner for in scope apps - Other:
I00019413 8 Main competitor
I00019413 9 Is engagement global or local
I00019413 10 Application technologies used - Other:
I00019430 1 Nature of the Engagement
I00019430 2 Nature of Engagement - Other:
I00019430 3 Execution Methodology
I00019430 4 Execution Methodology - Other:
I00019430 5 Contract Type
I00019430 6 Hosting partner for in scope apps
I00019430 7 Hosting partner for in scope apps - Other:
I00019430 8 Main competitor
I00019430 9 Is engagement global or local
I00019430 10 Application technologies used - Other:
I00019484 1 Geographic location
I00019484 2 Number of physical images
I00019484 3 Number of virtual images
I00019484 4 OS type
I00019484 5 Websphere version (if in environment)
I00019484 6 Apache version (if in environment)
I00019484 7 Oracle DB version (if in environment)
I00019484 8 SQL version (if in environment)
I00019484 9 SAP version (if in environment)
I00019484 10 MS Dynamics version (if in environment)
I00019488 1 Nature of the Engagement
I00019488 2 Nature of Engagement - Other:
I00019488 3 Execution Methodology
I00019488 4 Execution Methodology - Other:
I00019488 5 Contract Type
I00019488 6 Hosting partner for in scope apps
I00019488 7 Hosting partner for in scope apps - Other:
I00019488 8 Main competitor
I00019488 9 Is engagement global or local
I00019488 10 Application technologies used - Other:
I00019494 1 Nature of the Engagement
I00019494 2 Nature of Engagement - Other:
I00019494 3 Execution Methodology
I00019494 4 Execution Methodology - Other:
I00019494 5 Contract Type
I00019494 6 Hosting partner for in scope apps
I00019494 7 Hosting partner for in scope apps - Other:
I00019494 8 Main competitor
I00019494 9 Is engagement global or local
I00019494 10 Application technologies used - Other:
I00019496 1 Nature of the Engagement
I00019496 2 Nature of Engagement - Other:
I00019496 3 Execution Methodology
I00019496 4 Execution Methodology - Other:
I00019496 5 Contract Type
I00019496 6 Hosting partner for in scope apps
I00019496 7 Hosting partner for in scope apps - Other:
I00019496 8 Main competitor
I00019496 9 Is engagement global or local
I00019496 10 Application technologies used - Other:
I00019523 1 Client geographies serviced
I00019523 2 Service delivery locations
I00019523 3 Enabling solutions implemented (what did we sell?)
I00019523 4 Number of members enrolled
I00019523 5 Number of providers enrolled
I00019523 6 Number of claims processed (annual)
I00019523 7 Number of encounters (annual)
I00019523 8 Dollar value of claims processed (annual)
I00019523 9 Average number of calls per month
I00019523 10 DDI effort in hours
I00019569 1 Client geographies serviced
I00019569 2 Service delivery locations
I00019569 3 Enabling solutions implemented (what did we sell?)
I00019569 4 Number of members enrolled
I00019569 5 Number of providers enrolled
I00019569 6 Number of claims processed (annual)
I00019569 7 Number of encounters (annual)
I00019569 8 Dollar value of claims processed (annual)
I00019569 9 Average number of calls per month
I00019569 10 DDI effort in hours
I00019579 1 Device type(s) to be supported
I00019579 2 Service Desk Support levels requested
I00019579 3 Service Desk Support level - Other:
I00019579 4 Onshore service desk required
I00019579 5 Service management tool set deployed
I00019579 6 Service management tool set - Other:
I00019579 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00019579 8 Client primary business driver for outsourcing
I00019579 9 Client primary business driver for outsourcing - Other:
I00019579 10 Self Service requirement
I00019579 1 Nature of the Engagement
I00019579 2 Nature of Engagement - Other:
I00019579 3 Execution Methodology
I00019579 4 Execution Methodology - Other:
I00019579 5 Contract Type
I00019579 6 Hosting partner for in scope apps
I00019579 7 Hosting partner for in scope apps - Other:
I00019579 8 Main competitor
I00019579 9 Is engagement global or local
I00019579 10 Application technologies used - Other:
I00019613 1 Application types in scope
I00019613 2 Total number of applications in scope
I00019613 3 Percent of Total App Portfolio in scope
I00019613 4 Is customer global
I00019613 5 T&T Duration – Transition program (Unit: Weeks)
I00019613 6 T&T Duration – Transformation program (Unit: Months)
I00019613 7 AMS operating model included
I00019613 8 Service levels type included
I00019613 9 Application technologies in scope
I00019613 10 AMS standard tools and solution components
I00019637 1 Application types in scope
I00019637 2 Total number of applications in scope
I00019637 3 Percent of Total App Portfolio in scope
I00019637 4 Is customer global
I00019637 5 T&T Duration – Transition program (Unit: Weeks)
I00019637 6 T&T Duration – Transformation program (Unit: Months)
I00019637 7 AMS operating model included
I00019637 8 Service levels type included
I00019637 9 Application technologies in scope
I00019637 10 AMS standard tools and solution components
I00019637 1 Application types in scope
I00019637 2 Total number of applications in scope
I00019637 3 Percent of Total App Portfolio in scope
I00019637 4 Is customer global
I00019637 5 T&T Duration – Transition program (Unit: Weeks)
I00019637 6 T&T Duration – Transformation program (Unit: Months)
I00019637 7 AMS operating model included
I00019637 8 Service levels type included
I00019637 9 Application technologies in scope
I00019637 10 AMS standard tools and solution components
I00019637 1 Nature of the Engagement
I00019637 2 Nature of Engagement - Other:
I00019637 3 Execution Methodology
I00019637 4 Execution Methodology - Other:
I00019637 5 Contract Type
I00019637 6 Hosting partner for in scope apps
I00019637 7 Hosting partner for in scope apps - Other:
I00019637 8 Main competitor
I00019637 9 Is engagement global or local
I00019637 10 Application technologies used - Other:
I00019662 1 Nature of the Engagement
I00019662 2 Nature of Engagement - Other:
I00019662 3 Execution Methodology
I00019662 4 Execution Methodology - Other:
I00019662 5 Contract Type
I00019662 6 Hosting partner for in scope apps
I00019662 7 Hosting partner for in scope apps - Other:
I00019662 8 Main competitor
I00019662 9 Is engagement global or local
I00019662 10 Application technologies used - Other:
I00019663 1 Nature of the Engagement
I00019663 2 Nature of Engagement - Other:
I00019663 3 Execution Methodology
I00019663 4 Execution Methodology - Other:
I00019663 5 Contract Type
I00019663 6 Hosting partner for in scope apps
I00019663 7 Hosting partner for in scope apps - Other:
I00019663 8 Main competitor
I00019663 9 Is engagement global or local
I00019663 10 Application technologies used - Other:
I00019681 1 What is the size of client’s application portfolio?
I00019681 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00019681 3 What are the client’s soon-to-be sunset technologies?
I00019681 4 Client's soon-to-be sunset technologies - Other:
I00019681 5 Application hosting location(s) with percentage allocation (should total 100%)
I00019681 6 Is the legacy application a core application?
I00019681 7 What are the applications/middleware/data bases that are in the environment?
I00019681 8 Application/Middleware/Databases - Other:
I00019681 9 What is the business focus area for the application being retired?
I00019681 10 What cost reduction is the client expecting?
I00019710 1 Application types in scope
I00019710 2 Total number of applications in scope
I00019710 3 Percent of Total App Portfolio in scope
I00019710 4 Is customer global
I00019710 5 T&T Duration – Transition program (Unit: Weeks)
I00019710 6 T&T Duration – Transformation program (Unit: Months)
I00019710 7 AMS operating model included
I00019710 8 Service levels type included
I00019710 9 Application technologies in scope
I00019710 10 AMS standard tools and solution components
I00019721 1 Nature of the Engagement
I00019721 2 Nature of Engagement - Other:
I00019721 3 Execution Methodology
I00019721 4 Execution Methodology - Other:
I00019721 5 Contract Type
I00019721 6 Hosting partner for in scope apps
I00019721 7 Hosting partner for in scope apps - Other:
I00019721 8 Main competitor
I00019721 9 Is engagement global or local
I00019721 10 Application technologies used - Other:
I00019745 1 Nature of the Engagement
I00019745 2 Nature of Engagement - Other:
I00019745 3 Execution Methodology
I00019745 4 Execution Methodology - Other:
I00019745 5 Contract Type
I00019745 6 Hosting partner for in scope apps
I00019745 7 Hosting partner for in scope apps - Other:
I00019745 8 Main competitor
I00019745 9 Is engagement global or local
I00019745 10 Application technologies used - Other:
I00019779 1 Nature of the Engagement
I00019779 2 Nature of Engagement - Other:
I00019779 3 Execution Methodology
I00019779 4 Execution Methodology - Other:
I00019779 5 Contract Type
I00019779 6 Hosting partner for in scope apps
I00019779 7 Hosting partner for in scope apps - Other:
I00019779 8 Main competitor
I00019779 9 Is engagement global or local
I00019779 10 Application technologies used - Other:
I00019836 1 Geographic location
I00019836 2 Number of physical images
I00019836 3 Number of virtual images
I00019836 4 OS type
I00019836 5 Websphere version (if in environment)
I00019836 6 Apache version (if in environment)
I00019836 7 Oracle DB version (if in environment)
I00019836 8 SQL version (if in environment)
I00019836 9 SAP version (if in environment)
I00019836 10 MS Dynamics version (if in environment)
I00019836 1 Geographic location
I00019836 2 Number of physical images
I00019836 3 Number of virtual images
I00019836 4 OS type
I00019836 5 Websphere version (if in environment)
I00019836 6 Apache version (if in environment)
I00019836 7 Oracle DB version (if in environment)
I00019836 8 SQL version (if in environment)
I00019836 9 SAP version (if in environment)
I00019836 10 MS Dynamics version (if in environment)
I00019850 1 Nature of the Engagement
I00019850 2 Nature of Engagement - Other:
I00019850 3 Execution Methodology
I00019850 4 Execution Methodology - Other:
I00019850 5 Contract Type
I00019850 6 Hosting partner for in scope apps
I00019850 7 Hosting partner for in scope apps - Other:
I00019850 8 Main competitor
I00019850 9 Is engagement global or local
I00019850 10 Application technologies used - Other:
I00019864 1 Geographic location
I00019864 2 Number of physical images
I00019864 3 Number of virtual images
I00019864 4 OS type
I00019864 5 Websphere version (if in environment)
I00019864 6 Apache version (if in environment)
I00019864 7 Oracle DB version (if in environment)
I00019864 8 SQL version (if in environment)
I00019864 9 SAP version (if in environment)
I00019864 10 MS Dynamics version (if in environment)
I00019866 1 Application types in scope
I00019866 2 Total number of applications in scope
I00019866 3 Percent of Total App Portfolio in scope
I00019866 4 Is customer global
I00019866 5 T&T Duration – Transition program (Unit: Weeks)
I00019866 6 T&T Duration – Transformation program (Unit: Months)
I00019866 7 AMS operating model included
I00019866 8 Service levels type included
I00019866 9 Application technologies in scope
I00019866 10 AMS standard tools and solution components
I00019881 1 Application types in scope
I00019881 2 Total number of applications in scope
I00019881 3 Percent of Total App Portfolio in scope
I00019881 4 Is customer global
I00019881 5 T&T Duration – Transition program (Unit: Weeks)
I00019881 6 T&T Duration – Transformation program (Unit: Months)
I00019881 7 AMS operating model included
I00019881 8 Service levels type included
I00019881 9 Application technologies in scope
I00019881 10 AMS standard tools and solution components
I00019915 1 Application types in scope
I00019915 2 Total number of applications in scope
I00019915 3 Percent of Total App Portfolio in scope
I00019915 4 Is customer global
I00019915 5 T&T Duration – Transition program (Unit: Weeks)
I00019915 6 T&T Duration – Transformation program (Unit: Months)
I00019915 7 AMS operating model included
I00019915 8 Service levels type included
I00019915 9 Application technologies in scope
I00019915 10 AMS standard tools and solution components
I00019916 1 Deal scope for Site Support
I00019916 2 Device type(s) to be supported
I00019916 3 Site Support levels requested
I00019916 4 Site Support levels requested - Other:
I00019916 5 Single site location or multiple
I00019916 6 Locations requiring Site Support
I00019916 7 Service management tool set deployed
I00019916 8 Client primary business driver for outsourcing
I00019916 9 Delivery mode
I00019916 10
I00019921 1 Nature of the Engagement
I00019921 2 Nature of Engagement - Other:
I00019921 3 Execution Methodology
I00019921 4 Execution Methodology - Other:
I00019921 5 Contract Type
I00019921 6 Hosting partner for in scope apps
I00019921 7 Hosting partner for in scope apps - Other:
I00019921 8 Main competitor
I00019921 9 Is engagement global or local
I00019921 10 Application technologies used - Other:
I00019943 1 Total device number Win 7 devices
I00019943 2 Total device number Win 8.1 devices
I00019943 3 Total applications in scope
I00019943 4 Number of end user sites
I00019943 5 In how many countries
I00019943 6 Hardware vendors
I00019943 7 Hardware vendors in scope - other:
I00019943 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00019943 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00019943 10 Type(s) of custom engineering required:
I00019956 1 Application types in scope
I00019956 2 Total number of applications in scope
I00019956 3 Percent of Total App Portfolio in scope
I00019956 4 Is customer global
I00019956 5 T&T Duration – Transition program (Unit: Weeks)
I00019956 6 T&T Duration – Transformation program (Unit: Months)
I00019956 7 AMS operating model included
I00019956 8 Service levels type included
I00019956 9 Application technologies in scope
I00019956 10 AMS standard tools and solution components
I00019957 1 Client geographies serviced
I00019957 2 Service delivery locations
I00019957 3 Enabling solutions implemented (what did we sell?)
I00019957 4 Number of members enrolled
I00019957 5 Number of providers enrolled
I00019957 6 Number of claims processed (annual)
I00019957 7 Number of encounters (annual)
I00019957 8 Dollar value of claims processed (annual)
I00019957 9 Average number of calls per month
I00019957 10 DDI effort in hours
I00019958 1 Client geographies serviced
I00019958 2 Service delivery locations
I00019958 3 Enabling solutions implemented (what did we sell?)
I00019958 4 Number of members enrolled
I00019958 5 Number of providers enrolled
I00019958 6 Number of claims processed (annual)
I00019958 7 Number of encounters (annual)
I00019958 8 Dollar value of claims processed (annual)
I00019958 9 Average number of calls per month
I00019958 10 DDI effort in hours
I00019996 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00019996 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00019996 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00019996 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00019996 5 Did an ES Client or Practice Principal help sell this engagement
I00019996 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00019996 7 Client executive sponsor title -
I00019996 8 Will we produce a formal written client deliverable?
I00019996 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00019996 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020012 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00020012 2 Tool(s) Availability
I00020012 3 Breakdown of testing types
I00020012 4 Phases of testing included in contract
I00020012 5 Total number of customer use cases/test cases (enter 5 digits)
I00020012 6 % of use cases/test cases automated
I00020012 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00020012 8 Industry compliance, standards, security delivery models needs of the customer
I00020012 9 Is testing bundled with Apps services?
I00020012 10
I00020036 1 Geographic location
I00020036 2 Number of physical images
I00020036 3 Number of virtual images
I00020036 4 OS type
I00020036 5 Websphere version (if in environment)
I00020036 6 Apache version (if in environment)
I00020036 7 Oracle DB version (if in environment)
I00020036 8 SQL version (if in environment)
I00020036 9 SAP version (if in environment)
I00020036 10 MS Dynamics version (if in environment)
I00020064 1 Deal scope for Site Support
I00020064 2 Device type(s) to be supported
I00020064 3 Site Support levels requested
I00020064 4 Site Support levels requested - Other:
I00020064 5 Single site location or multiple
I00020064 6 Locations requiring Site Support
I00020064 7 Service management tool set deployed
I00020064 8 Client primary business driver for outsourcing
I00020064 9 Delivery mode
I00020064 10
I00020082 1 Nature of the Engagement
I00020082 2 Nature of Engagement - Other:
I00020082 3 Execution Methodology
I00020082 4 Execution Methodology - Other:
I00020082 5 Contract Type
I00020082 6 Hosting partner for in scope apps
I00020082 7 Hosting partner for in scope apps - Other:
I00020082 8 Main competitor
I00020082 9 Is engagement global or local
I00020082 10 Application technologies used - Other:
I00020082 1 Deal scope for Site Support
I00020082 2 Device type(s) to be supported
I00020082 3 Site Support levels requested
I00020082 4 Site Support levels requested - Other:
I00020082 5 Single site location or multiple
I00020082 6 Locations requiring Site Support
I00020082 7 Service management tool set deployed
I00020082 8 Client primary business driver for outsourcing
I00020082 9 Delivery mode
I00020082 10
I00020114 1 Geographic location
I00020114 2 Number of physical images
I00020114 3 Number of virtual images
I00020114 4 OS type
I00020114 5 Websphere version (if in environment)
I00020114 6 Apache version (if in environment)
I00020114 7 Oracle DB version (if in environment)
I00020114 8 SQL version (if in environment)
I00020114 9 SAP version (if in environment)
I00020114 10 MS Dynamics version (if in environment)
I00020124 1 Application types in scope
I00020124 2 Total number of applications in scope
I00020124 3 Percent of Total App Portfolio in scope
I00020124 4 Is customer global
I00020124 5 T&T Duration – Transition program (Unit: Weeks)
I00020124 6 T&T Duration – Transformation program (Unit: Months)
I00020124 7 AMS operating model included
I00020124 8 Service levels type included
I00020124 9 Application technologies in scope
I00020124 10 AMS standard tools and solution components
I00020134 1 Geographic location
I00020134 2 Number of physical images
I00020134 3 Number of virtual images
I00020134 4 OS type
I00020134 5 Websphere version (if in environment)
I00020134 6 Apache version (if in environment)
I00020134 7 Oracle DB version (if in environment)
I00020134 8 SQL version (if in environment)
I00020134 9 SAP version (if in environment)
I00020134 10 MS Dynamics version (if in environment)
I00020138 1 CEM Contact Number of seats
I00020138 2 CEM Contact Number of annual transactions
I00020138 3 CEM Contact Number of countries
I00020138 4 CEM Contact Number of languages required
I00020138 5 Onshore required ?
I00020138 6 Near shore required?
I00020138 7 Off-shore required?
I00020138 8 Are analytics required?
I00020138 9 Are cloud (customer agents) required?
I00020138 10 Is a hybrid model ( + customer agents) required?
I00020157 1 Nature of the Engagement
I00020157 2 Nature of Engagement - Other:
I00020157 3 Execution Methodology
I00020157 4 Execution Methodology - Other:
I00020157 5 Contract Type
I00020157 6 Hosting partner for in scope apps
I00020157 7 Hosting partner for in scope apps - Other:
I00020157 8 Main competitor
I00020157 9 Is engagement global or local
I00020157 10 Application technologies used - Other:
I00020166 1 DLP modules in scope
I00020166 2 Type of technology deployed
I00020166 3 Type of technology deployed - Other:
I00020166 4 Number of end users or email addresses in scope
I00020166 5 Number of servers/storage repositiories (for Data at Rest)
I00020166 6 Geographies in scope
I00020166 7 Support Requirements
I00020166 8 What was the primary business driver
I00020166 9
I00020166 10
I00020166 1 Geographic location
I00020166 2 Number of physical images
I00020166 3 Number of virtual images
I00020166 4 OS type
I00020166 5 Websphere version (if in environment)
I00020166 6 Apache version (if in environment)
I00020166 7 Oracle DB version (if in environment)
I00020166 8 SQL version (if in environment)
I00020166 9 SAP version (if in environment)
I00020166 10 MS Dynamics version (if in environment)
I00020170 1 Geographic location
I00020170 2 Number of physical images
I00020170 3 Number of virtual images
I00020170 4 OS type
I00020170 5 Websphere version (if in environment)
I00020170 6 Apache version (if in environment)
I00020170 7 Oracle DB version (if in environment)
I00020170 8 SQL version (if in environment)
I00020170 9 SAP version (if in environment)
I00020170 10 MS Dynamics version (if in environment)
I00020178 1 Scope of Services
I00020178 2 Products Used
I00020178 3 Products Used - Other:
I00020178 4 Supported Channels
I00020178 5 Supported Channels - Other:
I00020178 6 Delivery Locations
I00020178 7 Third-Party Partners used :
I00020178 8
I00020178 9
I00020178 10
I00020184 1 Nature of the Engagement
I00020184 2 Nature of Engagement - Other:
I00020184 3 Execution Methodology
I00020184 4 Execution Methodology - Other:
I00020184 5 Contract Type
I00020184 6 Hosting partner for in scope apps
I00020184 7 Hosting partner for in scope apps - Other:
I00020184 8 Main competitor
I00020184 9 Is engagement global or local
I00020184 10 Application technologies used - Other:
I00020184 1 Nature of the Engagement
I00020184 2 Nature of Engagement - Other:
I00020184 3 Execution Methodology
I00020184 4 Execution Methodology - Other:
I00020184 5 Contract Type
I00020184 6 Hosting partner for in scope apps
I00020184 7 Hosting partner for in scope apps - Other:
I00020184 8 Main competitor
I00020184 9 Is engagement global or local
I00020184 10 Application technologies used - Other:
I00020184 1 Nature of the Engagement
I00020184 2 Nature of Engagement - Other:
I00020184 3 Execution Methodology
I00020184 4 Execution Methodology - Other:
I00020184 5 Contract Type
I00020184 6 Hosting partner for in scope apps
I00020184 7 Hosting partner for in scope apps - Other:
I00020184 8 Main competitor
I00020184 9 Is engagement global or local
I00020184 10 Application technologies used - Other:
I00020316 1 Client geographies serviced
I00020316 2 Service delivery locations
I00020316 3 Enabling solutions implemented (what did we sell?)
I00020316 4 Number of members enrolled
I00020316 5 Number of providers enrolled
I00020316 6 Number of claims processed (annual)
I00020316 7 Number of encounters (annual)
I00020316 8 Dollar value of claims processed (annual)
I00020316 9 Average number of calls per month
I00020316 10 DDI effort in hours
I00020316 1 Nature of the Engagement
I00020316 2 Nature of Engagement - Other:
I00020316 3 Execution Methodology
I00020316 4 Execution Methodology - Other:
I00020316 5 Contract Type
I00020316 6 Hosting partner for in scope apps
I00020316 7 Hosting partner for in scope apps - Other:
I00020316 8 Main competitor
I00020316 9 Is engagement global or local
I00020316 10 Application technologies used - Other:
I00020317 1 Nature of the Engagement
I00020317 2 Nature of Engagement - Other:
I00020317 3 Execution Methodology
I00020317 4 Execution Methodology - Other:
I00020317 5 Contract Type
I00020317 6 Hosting partner for in scope apps
I00020317 7 Hosting partner for in scope apps - Other:
I00020317 8 Main competitor
I00020317 9 Is engagement global or local
I00020317 10 Application technologies used - Other:
I00020323 1 Nature of the Engagement
I00020323 2 Nature of Engagement - Other:
I00020323 3 Execution Methodology
I00020323 4 Execution Methodology - Other:
I00020323 5 Contract Type
I00020323 6 Hosting partner for in scope apps
I00020323 7 Hosting partner for in scope apps - Other:
I00020323 8 Main competitor
I00020323 9 Is engagement global or local
I00020323 10 Application technologies used - Other:
I00020346 1 Geographic location
I00020346 2 Number of physical images
I00020346 3 Number of virtual images
I00020346 4 OS type
I00020346 5 Websphere version (if in environment)
I00020346 6 Apache version (if in environment)
I00020346 7 Oracle DB version (if in environment)
I00020346 8 SQL version (if in environment)
I00020346 9 SAP version (if in environment)
I00020346 10 MS Dynamics version (if in environment)
I00020380 1 Geographic location
I00020380 2 Number of physical images
I00020380 3 Number of virtual images
I00020380 4 OS type
I00020380 5 Websphere version (if in environment)
I00020380 6 Apache version (if in environment)
I00020380 7 Oracle DB version (if in environment)
I00020380 8 SQL version (if in environment)
I00020380 9 SAP version (if in environment)
I00020380 10 MS Dynamics version (if in environment)
I00020387 1 Nature of the Engagement
I00020387 2 Nature of Engagement - Other:
I00020387 3 Execution Methodology
I00020387 4 Execution Methodology - Other:
I00020387 5 Contract Type
I00020387 6 Hosting partner for in scope apps
I00020387 7 Hosting partner for in scope apps - Other:
I00020387 8 Main competitor
I00020387 9 Is engagement global or local
I00020387 10 Application technologies used - Other:
I00020388 1 Geographic location
I00020388 2 Number of physical images
I00020388 3 Number of virtual images
I00020388 4 OS type
I00020388 5 Websphere version (if in environment)
I00020388 6 Apache version (if in environment)
I00020388 7 Oracle DB version (if in environment)
I00020388 8 SQL version (if in environment)
I00020388 9 SAP version (if in environment)
I00020388 10 MS Dynamics version (if in environment)
I00020389 1 Geographic location
I00020389 2 Number of physical images
I00020389 3 Number of virtual images
I00020389 4 OS type
I00020389 5 Websphere version (if in environment)
I00020389 6 Apache version (if in environment)
I00020389 7 Oracle DB version (if in environment)
I00020389 8 SQL version (if in environment)
I00020389 9 SAP version (if in environment)
I00020389 10 MS Dynamics version (if in environment)
I00020389 1 Geographic location
I00020389 2 Number of physical images
I00020389 3 Number of virtual images
I00020389 4 OS type
I00020389 5 Websphere version (if in environment)
I00020389 6 Apache version (if in environment)
I00020389 7 Oracle DB version (if in environment)
I00020389 8 SQL version (if in environment)
I00020389 9 SAP version (if in environment)
I00020389 10 MS Dynamics version (if in environment)
I00020404 1 CEM Contact Number of seats
I00020404 2 CEM Contact Number of annual transactions
I00020404 3 CEM Contact Number of countries
I00020404 4 CEM Contact Number of languages required
I00020404 5 Onshore required ?
I00020404 6 Near shore required?
I00020404 7 Off-shore required?
I00020404 8 Are analytics required?
I00020404 9 Are cloud (customer agents) required?
I00020404 10 Is a hybrid model ( + customer agents) required?
I00020404 1 CEM Contact Number of seats
I00020404 2 CEM Contact Number of annual transactions
I00020404 3 CEM Contact Number of countries
I00020404 4 CEM Contact Number of languages required
I00020404 5 Onshore required ?
I00020404 6 Near shore required?
I00020404 7 Off-shore required?
I00020404 8 Are analytics required?
I00020404 9 Are cloud (customer agents) required?
I00020404 10 Is a hybrid model ( + customer agents) required?
I00020404 1 CEM Contact Number of seats
I00020404 2 CEM Contact Number of annual transactions
I00020404 3 CEM Contact Number of countries
I00020404 4 CEM Contact Number of languages required
I00020404 5 Onshore required ?
I00020404 6 Near shore required?
I00020404 7 Off-shore required?
I00020404 8 Are analytics required?
I00020404 9 Are cloud (customer agents) required?
I00020404 10 Is a hybrid model ( + customer agents) required?
I00020406 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00020406 2 Tool(s) Availability
I00020406 3 Breakdown of testing types
I00020406 4 Phases of testing included in contract
I00020406 5 Total number of customer use cases/test cases (enter 5 digits)
I00020406 6 % of use cases/test cases automated
I00020406 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00020406 8 Industry compliance, standards, security delivery models needs of the customer
I00020406 9 Is testing bundled with Apps services?
I00020406 10
I00020406 1 Nature of the Engagement
I00020406 2 Nature of Engagement - Other:
I00020406 3 Execution Methodology
I00020406 4 Execution Methodology - Other:
I00020406 5 Contract Type
I00020406 6 Hosting partner for in scope apps
I00020406 7 Hosting partner for in scope apps - Other:
I00020406 8 Main competitor
I00020406 9 Is engagement global or local
I00020406 10 Application technologies used - Other:
I00020411 1 Application types in scope
I00020411 2 Total number of applications in scope
I00020411 3 Percent of Total App Portfolio in scope
I00020411 4 Is customer global
I00020411 5 T&T Duration – Transition program (Unit: Weeks)
I00020411 6 T&T Duration – Transformation program (Unit: Months)
I00020411 7 AMS operating model included
I00020411 8 Service levels type included
I00020411 9 Application technologies in scope
I00020411 10 AMS standard tools and solution components
I00020432 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00020432 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00020432 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00020432 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00020432 5 Did an ES Client or Practice Principal help sell this engagement
I00020432 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00020432 7 Client executive sponsor title -
I00020432 8 Will we produce a formal written client deliverable?
I00020432 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020432 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020441 1 Geographic location
I00020441 2 Number of physical images
I00020441 3 Number of virtual images
I00020441 4 OS type
I00020441 5 Websphere version (if in environment)
I00020441 6 Apache version (if in environment)
I00020441 7 Oracle DB version (if in environment)
I00020441 8 SQL version (if in environment)
I00020441 9 SAP version (if in environment)
I00020441 10 MS Dynamics version (if in environment)
I00020456 1 Application types in scope
I00020456 2 Total number of applications in scope
I00020456 3 Percent of Total App Portfolio in scope
I00020456 4 Is customer global
I00020456 5 T&T Duration – Transition program (Unit: Weeks)
I00020456 6 T&T Duration – Transformation program (Unit: Months)
I00020456 7 AMS operating model included
I00020456 8 Service levels type included
I00020456 9 Application technologies in scope
I00020456 10 AMS standard tools and solution components
I00020536 1 Nature of the Engagement
I00020536 2 Nature of Engagement - Other:
I00020536 3 Execution Methodology
I00020536 4 Execution Methodology - Other:
I00020536 5 Contract Type
I00020536 6 Hosting partner for in scope apps
I00020536 7 Hosting partner for in scope apps - Other:
I00020536 8 Main competitor
I00020536 9 Is engagement global or local
I00020536 10 Application technologies used - Other:
I00020537 1 Nature of the Engagement
I00020537 2 Nature of Engagement - Other:
I00020537 3 Execution Methodology
I00020537 4 Execution Methodology - Other:
I00020537 5 Contract Type
I00020537 6 Hosting partner for in scope apps
I00020537 7 Hosting partner for in scope apps - Other:
I00020537 8 Main competitor
I00020537 9 Is engagement global or local
I00020537 10 Application technologies used - Other:
I00020549 1 Application types in scope
I00020549 2 Total number of applications in scope
I00020549 3 Percent of Total App Portfolio in scope
I00020549 4 Is customer global
I00020549 5 T&T Duration – Transition program (Unit: Weeks)
I00020549 6 T&T Duration – Transformation program (Unit: Months)
I00020549 7 AMS operating model included
I00020549 8 Service levels type included
I00020549 9 Application technologies in scope
I00020549 10 AMS standard tools and solution components
I00020564 1 Client geographies serviced
I00020564 2 Service delivery locations
I00020564 3 Enabling solutions implemented (what did we sell?)
I00020564 4 Number of members enrolled
I00020564 5 Number of providers enrolled
I00020564 6 Number of claims processed (annual)
I00020564 7 Number of encounters (annual)
I00020564 8 Dollar value of claims processed (annual)
I00020564 9 Average number of calls per month
I00020564 10 DDI effort in hours
I00020584 1 Client geographies serviced
I00020584 2 Service delivery locations
I00020584 3 Enabling solutions implemented (what did we sell?)
I00020584 4 Number of members enrolled
I00020584 5 Number of providers enrolled
I00020584 6 Number of claims processed (annual)
I00020584 7 Number of encounters (annual)
I00020584 8 Dollar value of claims processed (annual)
I00020584 9 Average number of calls per month
I00020584 10 DDI effort in hours
I00020592 1 SLMS Services contracted
I00020592 2 Number of countries that require support and/or invoicing :
I00020592 3 List of software publishers in scope
I00020592 4 Software publishers in scope - Other:
I00020592 5 # of seats in Microsoft Enterprise Agreement
I00020592 6 Key driver for client decision
I00020592 7 Total $ annual software spend ($M)
I00020592 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00020592 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00020592 10 Asset inventory tooling used by customer
I00020592 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00020592 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00020592 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00020592 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00020592 5 Did an ES Client or Practice Principal help sell this engagement
I00020592 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00020592 7 Client executive sponsor title -
I00020592 8 Will we produce a formal written client deliverable?
I00020592 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020592 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020604 1 Deal scope for Site Support
I00020604 2 Device type(s) to be supported
I00020604 3 Site Support levels requested
I00020604 4 Site Support levels requested - Other:
I00020604 5 Single site location or multiple
I00020604 6 Locations requiring Site Support
I00020604 7 Service management tool set deployed
I00020604 8 Client primary business driver for outsourcing
I00020604 9 Delivery mode
I00020604 10
I00020613 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00020613 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00020613 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00020613 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00020613 5 Did an ES Client or Practice Principal help sell this engagement
I00020613 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00020613 7 Client executive sponsor title -
I00020613 8 Will we produce a formal written client deliverable?
I00020613 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020613 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020622 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00020622 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00020622 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00020622 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00020622 5 Did an ES Client or Practice Principal help sell this engagement
I00020622 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00020622 7 Client executive sponsor title -
I00020622 8 Will we produce a formal written client deliverable?
I00020622 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020622 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020632 1 Number of Widows 2012 virtual/physical images
I00020632 2 Number of Linux virtual/physical images
I00020632 3 Number of Redhat virtual/physical images
I00020632 4 SAP version (if in environment)
I00020632 5 MS Dynamics version (if in environment)
I00020632 6 Sharepoint version (if in environment)
I00020632 7 Custom Applications in environment
I00020632 8 Websphere version (if in environment)
I00020632 9 JBOSS version (if in environment)
I00020632 10 Apache version (if in environment)
I00020653 1 Geographic location
I00020653 2 Number of Windows 2012 virtual/physical images
I00020653 3 Number of Linux virtual/physical images
I00020653 4 Number of Redhat virtual/physical images
I00020653 5 Applications that are in the environment and current versions
I00020653 6 ISV/SaaS Applications that are in the environment and current versions
I00020653 7 Middleware/data bases that are in the environment and current versions
I00020653 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00020653 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00020653 10 What types of Network Services were required
I00020678 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00020678 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00020678 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00020678 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00020678 5 Did an ES Client or Practice Principal help sell this engagement
I00020678 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00020678 7 Client executive sponsor title -
I00020678 8 Will we produce a formal written client deliverable?
I00020678 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020678 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00020692 1 Client geographies serviced
I00020692 2 Service delivery locations
I00020692 3 Enabling solutions implemented (what did we sell?)
I00020692 4 Number of members enrolled
I00020692 5 Number of providers enrolled
I00020692 6 Number of claims processed (annual)
I00020692 7 Number of encounters (annual)
I00020692 8 Dollar value of claims processed (annual)
I00020692 9 Average number of calls per month
I00020692 10 DDI effort in hours
I00020702 1 SLMS Services contracted
I00020702 2 Number of countries that require support and/or invoicing :
I00020702 3 List of software publishers in scope
I00020702 4 Software publishers in scope - Other:
I00020702 5 # of seats in Microsoft Enterprise Agreement
I00020702 6 Key driver for client decision
I00020702 7 Total $ annual software spend ($M)
I00020702 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00020702 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00020702 10 Asset inventory tooling used by customer
I00020702 1 Application types in scope
I00020702 2 Total number of applications in scope
I00020702 3 Percent of Total App Portfolio in scope
I00020702 4 Is customer global
I00020702 5 T&T Duration – Transition program (Unit: Weeks)
I00020702 6 T&T Duration – Transformation program (Unit: Months)
I00020702 7 AMS operating model included
I00020702 8 Service levels type included
I00020702 9 Application technologies in scope
I00020702 10 AMS standard tools and solution components
I00020702 1 Geographic location
I00020702 2 Number of physical images
I00020702 3 Number of virtual images
I00020702 4 OS type
I00020702 5 Websphere version (if in environment)
I00020702 6 Apache version (if in environment)
I00020702 7 Oracle DB version (if in environment)
I00020702 8 SQL version (if in environment)
I00020702 9 SAP version (if in environment)
I00020702 10 MS Dynamics version (if in environment)
I00020820 1 Geographic location
I00020820 2 Number of physical images
I00020820 3 Number of virtual images
I00020820 4 OS type
I00020820 5 Websphere version (if in environment)
I00020820 6 Apache version (if in environment)
I00020820 7 Oracle DB version (if in environment)
I00020820 8 SQL version (if in environment)
I00020820 9 SAP version (if in environment)
I00020820 10 MS Dynamics version (if in environment)
I00020851 1 Application types in scope
I00020851 2 Total number of applications in scope
I00020851 3 Percent of Total App Portfolio in scope
I00020851 4 Is customer global
I00020851 5 T&T Duration – Transition program (Unit: Weeks)
I00020851 6 T&T Duration – Transformation program (Unit: Months)
I00020851 7 AMS operating model included
I00020851 8 Service levels type included
I00020851 9 Application technologies in scope
I00020851 10 AMS standard tools and solution components
I00020851 1 Application types in scope
I00020851 2 Total number of applications in scope
I00020851 3 Percent of Total App Portfolio in scope
I00020851 4 Is customer global
I00020851 5 T&T Duration – Transition program (Unit: Weeks)
I00020851 6 T&T Duration – Transformation program (Unit: Months)
I00020851 7 AMS operating model included
I00020851 8 Service levels type included
I00020851 9 Application technologies in scope
I00020851 10 AMS standard tools and solution components
I00020851 1 Application types in scope
I00020851 2 Total number of applications in scope
I00020851 3 Percent of Total App Portfolio in scope
I00020851 4 Is customer global
I00020851 5 T&T Duration – Transition program (Unit: Weeks)
I00020851 6 T&T Duration – Transformation program (Unit: Months)
I00020851 7 AMS operating model included
I00020851 8 Service levels type included
I00020851 9 Application technologies in scope
I00020851 10 AMS standard tools and solution components
I00020889 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00020889 2 Tool(s) Availability
I00020889 3 Breakdown of testing types
I00020889 4 Phases of testing included in contract
I00020889 5 Total number of customer use cases/test cases (enter 5 digits)
I00020889 6 % of use cases/test cases automated
I00020889 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00020889 8 Industry compliance, standards, security delivery models needs of the customer
I00020889 9 Is testing bundled with Apps services?
I00020889 10
I00021036 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00021036 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00021036 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00021036 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00021036 5 Did an ES Client or Practice Principal help sell this engagement
I00021036 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00021036 7 Client executive sponsor title -
I00021036 8 Will we produce a formal written client deliverable?
I00021036 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021036 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021061 1 Nature of the Engagement
I00021061 2 Nature of Engagement - Other:
I00021061 3 Execution Methodology
I00021061 4 Execution Methodology - Other:
I00021061 5 Contract Type
I00021061 6 Hosting partner for in scope apps
I00021061 7 Hosting partner for in scope apps - Other:
I00021061 8 Main competitor
I00021061 9 Is engagement global or local
I00021061 10 Application technologies used - Other:
I00021086 1 Geographic location
I00021086 2 Number of physical images
I00021086 3 Number of virtual images
I00021086 4 OS type
I00021086 5 Websphere version (if in environment)
I00021086 6 Apache version (if in environment)
I00021086 7 Oracle DB version (if in environment)
I00021086 8 SQL version (if in environment)
I00021086 9 SAP version (if in environment)
I00021086 10 MS Dynamics version (if in environment)
I00021086 1 Geographic location
I00021086 2 Number of physical images
I00021086 3 Number of virtual images
I00021086 4 OS type
I00021086 5 Websphere version (if in environment)
I00021086 6 Apache version (if in environment)
I00021086 7 Oracle DB version (if in environment)
I00021086 8 SQL version (if in environment)
I00021086 9 SAP version (if in environment)
I00021086 10 MS Dynamics version (if in environment)
I00021154 1 Nature of the Engagement
I00021154 2 Nature of Engagement - Other:
I00021154 3 Execution Methodology
I00021154 4 Execution Methodology - Other:
I00021154 5 Contract Type
I00021154 6 Hosting partner for in scope apps
I00021154 7 Hosting partner for in scope apps - Other:
I00021154 8 Main competitor
I00021154 9 Is engagement global or local
I00021154 10 Application technologies used - Other:
I00021154 1 Nature of the Engagement
I00021154 2 Nature of Engagement - Other:
I00021154 3 Execution Methodology
I00021154 4 Execution Methodology - Other:
I00021154 5 Contract Type
I00021154 6 Hosting partner for in scope apps
I00021154 7 Hosting partner for in scope apps - Other:
I00021154 8 Main competitor
I00021154 9 Is engagement global or local
I00021154 10 Application technologies used - Other:
I00021154 1 Nature of the Engagement
I00021154 2 Nature of Engagement - Other:
I00021154 3 Execution Methodology
I00021154 4 Execution Methodology - Other:
I00021154 5 Contract Type
I00021154 6 Hosting partner for in scope apps
I00021154 7 Hosting partner for in scope apps - Other:
I00021154 8 Main competitor
I00021154 9 Is engagement global or local
I00021154 10 Application technologies used - Other:
I00021154 1 Application types in scope
I00021154 2 Total number of applications in scope
I00021154 3 Percent of Total App Portfolio in scope
I00021154 4 Is customer global
I00021154 5 T&T Duration – Transition program (Unit: Weeks)
I00021154 6 T&T Duration – Transformation program (Unit: Months)
I00021154 7 AMS operating model included
I00021154 8 Service levels type included
I00021154 9 Application technologies in scope
I00021154 10 AMS standard tools and solution components
I00021154 1 Nature of the Engagement
I00021154 2 Nature of Engagement - Other:
I00021154 3 Execution Methodology
I00021154 4 Execution Methodology - Other:
I00021154 5 Contract Type
I00021154 6 Hosting partner for in scope apps
I00021154 7 Hosting partner for in scope apps - Other:
I00021154 8 Main competitor
I00021154 9 Is engagement global or local
I00021154 10 Application technologies used - Other:
I00021175 1 Nature of the Engagement
I00021175 2 Nature of Engagement - Other:
I00021175 3 Execution Methodology
I00021175 4 Execution Methodology - Other:
I00021175 5 Contract Type
I00021175 6 Hosting partner for in scope apps
I00021175 7 Hosting partner for in scope apps - Other:
I00021175 8 Main competitor
I00021175 9 Is engagement global or local
I00021175 10 Application technologies used - Other:
I00021198 1 Client geographies serviced
I00021198 2 Service delivery locations
I00021198 3 Enabling solutions implemented (what did we sell?)
I00021198 4 Number of members enrolled
I00021198 5 Number of providers enrolled
I00021198 6 Number of claims processed (annual)
I00021198 7 Number of encounters (annual)
I00021198 8 Dollar value of claims processed (annual)
I00021198 9 Average number of calls per month
I00021198 10 DDI effort in hours
I00021231 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00021231 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00021231 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00021231 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00021231 5 Did an ES Client or Practice Principal help sell this engagement
I00021231 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00021231 7 Client executive sponsor title -
I00021231 8 Will we produce a formal written client deliverable?
I00021231 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021231 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021231 1 Geographic location
I00021231 2 Number of physical images
I00021231 3 Number of virtual images
I00021231 4 OS type
I00021231 5 Websphere version (if in environment)
I00021231 6 Apache version (if in environment)
I00021231 7 Oracle DB version (if in environment)
I00021231 8 SQL version (if in environment)
I00021231 9 SAP version (if in environment)
I00021231 10 MS Dynamics version (if in environment)
I00021251 1 Deal scope for Site Support
I00021251 2 Device type(s) to be supported
I00021251 3 Site Support levels requested
I00021251 4 Site Support levels requested - Other:
I00021251 5 Single site location or multiple
I00021251 6 Locations requiring Site Support
I00021251 7 Service management tool set deployed
I00021251 8 Client primary business driver for outsourcing
I00021251 9 Delivery mode
I00021251 10
I00021296 1 Application types in scope
I00021296 2 Total number of applications in scope
I00021296 3 Percent of Total App Portfolio in scope
I00021296 4 Is customer global
I00021296 5 T&T Duration – Transition program (Unit: Weeks)
I00021296 6 T&T Duration – Transformation program (Unit: Months)
I00021296 7 AMS operating model included
I00021296 8 Service levels type included
I00021296 9 Application technologies in scope
I00021296 10 AMS standard tools and solution components
I00021403 1 Geographic location
I00021403 2 Number of 3rd party suppliers
I00021403 3 Configuration Item (CI) Types
I00021403 4 Configuration Item (CI) Types - Other:
I00021403 5 Configuration Item (CI) Quantities
I00021403 6 Current # of defined Vital Business Functions (VBFs)
I00021403 7 Current # of defined SLA’s
I00021403 8 Current ESM customer
I00021403 9 What industry compliance, security levels, our client mandated restrictions are needed
I00021403 10
I00021529 1 Deal scope for Site Support
I00021529 2 Device type(s) to be supported
I00021529 3 Site Support levels requested
I00021529 4 Site Support levels requested - Other:
I00021529 5 Single site location or multiple
I00021529 6 Locations requiring Site Support
I00021529 7 Service management tool set deployed
I00021529 8 Client primary business driver for outsourcing
I00021529 9 Delivery mode
I00021529 10
I00021533 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00021533 2 Tool(s) Availability
I00021533 3 Breakdown of testing types
I00021533 4 Phases of testing included in contract
I00021533 5 Total number of customer use cases/test cases (enter 5 digits)
I00021533 6 % of use cases/test cases automated
I00021533 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00021533 8 Industry compliance, standards, security delivery models needs of the customer
I00021533 9 Is testing bundled with Apps services?
I00021533 10
I00021542 1 Device type(s) to be supported
I00021542 2 Service Desk Support levels requested
I00021542 3 Service Desk Support level - Other:
I00021542 4 Onshore service desk required
I00021542 5 Service management tool set deployed
I00021542 6 Service management tool set - Other:
I00021542 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00021542 8 Client primary business driver for outsourcing
I00021542 9 Client primary business driver for outsourcing - Other:
I00021542 10 Self Service requirement
I00021557 1 Client geographies serviced
I00021557 2 Service delivery locations
I00021557 3 Enabling solutions implemented (what did we sell?)
I00021557 4 Number of members enrolled
I00021557 5 Number of providers enrolled
I00021557 6 Number of claims processed (annual)
I00021557 7 Number of encounters (annual)
I00021557 8 Dollar value of claims processed (annual)
I00021557 9 Average number of calls per month
I00021557 10 DDI effort in hours
I00021578 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00021578 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00021578 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00021578 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00021578 5 Did an ES Client or Practice Principal help sell this engagement
I00021578 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00021578 7 Client executive sponsor title -
I00021578 8 Will we produce a formal written client deliverable?
I00021578 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021578 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021578 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00021578 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00021578 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00021578 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00021578 5 Did an ES Client or Practice Principal help sell this engagement
I00021578 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00021578 7 Client executive sponsor title -
I00021578 8 Will we produce a formal written client deliverable?
I00021578 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021578 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021593 1 Nature of the Engagement
I00021593 2 Nature of Engagement - Other:
I00021593 3 Execution Methodology
I00021593 4 Execution Methodology - Other:
I00021593 5 Contract Type
I00021593 6 Hosting partner for in scope apps
I00021593 7 Hosting partner for in scope apps - Other:
I00021593 8 Main competitor
I00021593 9 Is engagement global or local
I00021593 10 Application technologies used - Other:
I00021599 1 Number of Widows 2012 virtual/physical images
I00021599 2 Number of Linux virtual/physical images
I00021599 3 Number of Redhat virtual/physical images
I00021599 4 SAP version (if in environment)
I00021599 5 MS Dynamics version (if in environment)
I00021599 6 Sharepoint version (if in environment)
I00021599 7 Custom Applications in environment
I00021599 8 Websphere version (if in environment)
I00021599 9 JBOSS version (if in environment)
I00021599 10 Apache version (if in environment)
I00021600 1 Application types in scope
I00021600 2 Total number of applications in scope
I00021600 3 Percent of Total App Portfolio in scope
I00021600 4 Is customer global
I00021600 5 T&T Duration – Transition program (Unit: Weeks)
I00021600 6 T&T Duration – Transformation program (Unit: Months)
I00021600 7 AMS operating model included
I00021600 8 Service levels type included
I00021600 9 Application technologies in scope
I00021600 10 AMS standard tools and solution components
I00021600 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00021600 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00021600 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00021600 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00021600 5 Did an ES Client or Practice Principal help sell this engagement
I00021600 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00021600 7 Client executive sponsor title -
I00021600 8 Will we produce a formal written client deliverable?
I00021600 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021600 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021632 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00021632 2 Tool(s) Availability
I00021632 3 Breakdown of testing types
I00021632 4 Phases of testing included in contract
I00021632 5 Total number of customer use cases/test cases (enter 5 digits)
I00021632 6 % of use cases/test cases automated
I00021632 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00021632 8 Industry compliance, standards, security delivery models needs of the customer
I00021632 9 Is testing bundled with Apps services?
I00021632 10
I00021645 1 Nature of the Engagement
I00021645 2 Nature of Engagement - Other:
I00021645 3 Execution Methodology
I00021645 4 Execution Methodology - Other:
I00021645 5 Contract Type
I00021645 6 Hosting partner for in scope apps
I00021645 7 Hosting partner for in scope apps - Other:
I00021645 8 Main competitor
I00021645 9 Is engagement global or local
I00021645 10 Application technologies used - Other:
I00021654 1 SLMS Services contracted
I00021654 2 Number of countries that require support and/or invoicing :
I00021654 3 List of software publishers in scope
I00021654 4 Software publishers in scope - Other:
I00021654 5 # of seats in Microsoft Enterprise Agreement
I00021654 6 Key driver for client decision
I00021654 7 Total $ annual software spend ($M)
I00021654 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00021654 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00021654 10 Asset inventory tooling used by customer
I00021654 1 SLMS Services contracted
I00021654 2 Number of countries that require support and/or invoicing :
I00021654 3 List of software publishers in scope
I00021654 4 Software publishers in scope - Other:
I00021654 5 # of seats in Microsoft Enterprise Agreement
I00021654 6 Key driver for client decision
I00021654 7 Total $ annual software spend ($M)
I00021654 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00021654 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00021654 10 Asset inventory tooling used by customer
I00021668 1 Application types in scope
I00021668 2 Total number of applications in scope
I00021668 3 Percent of Total App Portfolio in scope
I00021668 4 Is customer global
I00021668 5 T&T Duration – Transition program (Unit: Weeks)
I00021668 6 T&T Duration – Transformation program (Unit: Months)
I00021668 7 AMS operating model included
I00021668 8 Service levels type included
I00021668 9 Application technologies in scope
I00021668 10 AMS standard tools and solution components
I00021670 1 Recovery Time Objective (Unit hours)
I00021670 2 Recovery Point Objective (Unit hours)
I00021670 3 Number of virtual/physical image: Windows 2396
I00021670 4 Number of virtual/physical images: Linux
I00021670 5 Number of virtual/physical images: Redhat
I00021670 6 Number of virtual/physical images: AIX
I00021670 7 Number of virtual/physical images: Solaris
I00021670 8 Number of virtual/physical images: -UX
I00021670 9 Amount of Protected Storage (Unit TB)
I00021670 10 What industry compliance, security levels, regulatory were needed?
I00021675 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00021675 2 Tool(s) Availability
I00021675 3 Breakdown of testing types
I00021675 4 Phases of testing included in contract
I00021675 5 Total number of customer use cases/test cases (enter 5 digits)
I00021675 6 % of use cases/test cases automated
I00021675 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00021675 8 Industry compliance, standards, security delivery models needs of the customer
I00021675 9 Is testing bundled with Apps services?
I00021675 10
I00021704 1 Nature of the Engagement
I00021704 2 Nature of Engagement - Other:
I00021704 3 Execution Methodology
I00021704 4 Execution Methodology - Other:
I00021704 5 Contract Type
I00021704 6 Hosting partner for in scope apps
I00021704 7 Hosting partner for in scope apps - Other:
I00021704 8 Main competitor
I00021704 9 Is engagement global or local
I00021704 10 Application technologies used - Other:
I00021709 1 Application types in scope
I00021709 2 Total number of applications in scope
I00021709 3 Percent of Total App Portfolio in scope
I00021709 4 Is customer global
I00021709 5 T&T Duration – Transition program (Unit: Weeks)
I00021709 6 T&T Duration – Transformation program (Unit: Months)
I00021709 7 AMS operating model included
I00021709 8 Service levels type included
I00021709 9 Application technologies in scope
I00021709 10 AMS standard tools and solution components
I00021718 1 Recovery Time Objective (Unit hours)
I00021718 2 Recovery Point Objective (Unit hours)
I00021718 3 Number of virtual/physical image: Windows 2101
I00021718 4 Number of virtual/physical images: Linux
I00021718 5 Number of virtual/physical images: Redhat
I00021718 6 Number of virtual/physical images: AIX
I00021718 7 Number of virtual/physical images: Solaris
I00021718 8 Number of virtual/physical images: -UX
I00021718 9 Amount of Protected Storage (Unit TB)
I00021718 10 What industry compliance, security levels, regulatory were needed?
I00021718 1 Recovery Time Objective (Unit hours)
I00021718 2 Recovery Point Objective (Unit hours)
I00021718 3 Number of virtual/physical image: Windows 2483
I00021718 4 Number of virtual/physical images: Linux
I00021718 5 Number of virtual/physical images: Redhat
I00021718 6 Number of virtual/physical images: AIX
I00021718 7 Number of virtual/physical images: Solaris
I00021718 8 Number of virtual/physical images: -UX
I00021718 9 Amount of Protected Storage (Unit TB)
I00021718 10 What industry compliance, security levels, regulatory were needed?
I00021731 1 Application types in scope
I00021731 2 Total number of applications in scope
I00021731 3 Percent of Total App Portfolio in scope
I00021731 4 Is customer global
I00021731 5 T&T Duration – Transition program (Unit: Weeks)
I00021731 6 T&T Duration – Transformation program (Unit: Months)
I00021731 7 AMS operating model included
I00021731 8 Service levels type included
I00021731 9 Application technologies in scope
I00021731 10 AMS standard tools and solution components
I00021737 1 Geographic location
I00021737 2 Number of physical images
I00021737 3 Number of virtual images
I00021737 4 OS type
I00021737 5 Websphere version (if in environment)
I00021737 6 Apache version (if in environment)
I00021737 7 Oracle DB version (if in environment)
I00021737 8 SQL version (if in environment)
I00021737 9 SAP version (if in environment)
I00021737 10 MS Dynamics version (if in environment)
I00021741 1 Application types in scope
I00021741 2 Total number of applications in scope
I00021741 3 Percent of Total App Portfolio in scope
I00021741 4 Is customer global
I00021741 5 T&T Duration – Transition program (Unit: Weeks)
I00021741 6 T&T Duration – Transformation program (Unit: Months)
I00021741 7 AMS operating model included
I00021741 8 Service levels type included
I00021741 9 Application technologies in scope
I00021741 10 AMS standard tools and solution components
I00021742 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00021742 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00021742 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00021742 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00021742 5 Did an ES Client or Practice Principal help sell this engagement
I00021742 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00021742 7 Client executive sponsor title -
I00021742 8 Will we produce a formal written client deliverable?
I00021742 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021742 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021751 1 Key Business Objective
I00021751 2 Analytics algorithms
I00021751 3 Visualization tools
I00021751 4 Data types collected
I00021751 5 Analytics Tools
I00021751 6 Analytics Tools - Other:
I00021751 7 Analytics Platforms
I00021751 8 Engagement models
I00021751 9
I00021751 10
I00021756 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00021756 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00021756 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00021756 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00021756 5 Did an ES Client or Practice Principal help sell this engagement
I00021756 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00021756 7 Client executive sponsor title -
I00021756 8 Will we produce a formal written client deliverable?
I00021756 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021756 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00021775 1 Application types in scope
I00021775 2 Total number of applications in scope
I00021775 3 Percent of Total App Portfolio in scope
I00021775 4 Is customer global
I00021775 5 T&T Duration – Transition program (Unit: Weeks)
I00021775 6 T&T Duration – Transformation program (Unit: Months)
I00021775 7 AMS operating model included
I00021775 8 Service levels type included
I00021775 9 Application technologies in scope
I00021775 10 AMS standard tools and solution components
I00021780 1 Application types in scope
I00021780 2 Total number of applications in scope
I00021780 3 Percent of Total App Portfolio in scope
I00021780 4 Is customer global
I00021780 5 T&T Duration – Transition program (Unit: Weeks)
I00021780 6 T&T Duration – Transformation program (Unit: Months)
I00021780 7 AMS operating model included
I00021780 8 Service levels type included
I00021780 9 Application technologies in scope
I00021780 10 AMS standard tools and solution components
I00021784 1 Client geographies serviced
I00021784 2 Service delivery locations
I00021784 3 Enabling solutions implemented (what did we sell?)
I00021784 4 Number of members enrolled
I00021784 5 Number of providers enrolled
I00021784 6 Number of claims processed (annual)
I00021784 7 Number of encounters (annual)
I00021784 8 Dollar value of claims processed (annual)
I00021784 9 Average number of calls per month
I00021784 10 DDI effort in hours
I00021784 1 Application types in scope
I00021784 2 Total number of applications in scope
I00021784 3 Percent of Total App Portfolio in scope
I00021784 4 Is customer global
I00021784 5 T&T Duration – Transition program (Unit: Weeks)
I00021784 6 T&T Duration – Transformation program (Unit: Months)
I00021784 7 AMS operating model included
I00021784 8 Service levels type included
I00021784 9 Application technologies in scope
I00021784 10 AMS standard tools and solution components
I00021804 1 Recovery Time Objective (Unit hours)
I00021804 2 Recovery Point Objective (Unit hours)
I00021804 3 Number of virtual/physical image: Windows 2321
I00021804 4 Number of virtual/physical images: Linux
I00021804 5 Number of virtual/physical images: Redhat
I00021804 6 Number of virtual/physical images: AIX
I00021804 7 Number of virtual/physical images: Solaris
I00021804 8 Number of virtual/physical images: -UX
I00021804 9 Amount of Protected Storage (Unit TB)
I00021804 10 What industry compliance, security levels, regulatory were needed?
I00021840 1 Client geographies serviced
I00021840 2 Service delivery locations
I00021840 3 Enabling solutions implemented (what did we sell?)
I00021840 4 Number of members enrolled
I00021840 5 Number of providers enrolled
I00021840 6 Number of claims processed (annual)
I00021840 7 Number of encounters (annual)
I00021840 8 Dollar value of claims processed (annual)
I00021840 9 Average number of calls per month
I00021840 10 DDI effort in hours
I00021840 1 Client geographies serviced
I00021840 2 Service delivery locations
I00021840 3 Enabling solutions implemented (what did we sell?)
I00021840 4 Number of members enrolled
I00021840 5 Number of providers enrolled
I00021840 6 Number of claims processed (annual)
I00021840 7 Number of encounters (annual)
I00021840 8 Dollar value of claims processed (annual)
I00021840 9 Average number of calls per month
I00021840 10 DDI effort in hours
I00021840 1 Client geographies serviced
I00021840 2 Service delivery locations
I00021840 3 Enabling solutions implemented (what did we sell?)
I00021840 4 Number of members enrolled
I00021840 5 Number of providers enrolled
I00021840 6 Number of claims processed (annual)
I00021840 7 Number of encounters (annual)
I00021840 8 Dollar value of claims processed (annual)
I00021840 9 Average number of calls per month
I00021840 10 DDI effort in hours
I00021840 1 Client geographies serviced
I00021840 2 Service delivery locations
I00021840 3 Enabling solutions implemented (what did we sell?)
I00021840 4 Number of members enrolled
I00021840 5 Number of providers enrolled
I00021840 6 Number of claims processed (annual)
I00021840 7 Number of encounters (annual)
I00021840 8 Dollar value of claims processed (annual)
I00021840 9 Average number of calls per month
I00021840 10 DDI effort in hours
I00021845 1 Nature of the Engagement
I00021845 2 Nature of Engagement - Other:
I00021845 3 Execution Methodology
I00021845 4 Execution Methodology - Other:
I00021845 5 Contract Type
I00021845 6 Hosting partner for in scope apps
I00021845 7 Hosting partner for in scope apps - Other:
I00021845 8 Main competitor
I00021845 9 Is engagement global or local
I00021845 10 Application technologies used - Other:
I00021847 1 Geographic location
I00021847 2 Number of physical images
I00021847 3 Number of virtual images
I00021847 4 OS type
I00021847 5 Websphere version (if in environment)
I00021847 6 Apache version (if in environment)
I00021847 7 Oracle DB version (if in environment)
I00021847 8 SQL version (if in environment)
I00021847 9 SAP version (if in environment)
I00021847 10 MS Dynamics version (if in environment)
I00021866 1 Geographic location
I00021866 2 Number of physical images
I00021866 3 Number of virtual images
I00021866 4 OS type
I00021866 5 Websphere version (if in environment)
I00021866 6 Apache version (if in environment)
I00021866 7 Oracle DB version (if in environment)
I00021866 8 SQL version (if in environment)
I00021866 9 SAP version (if in environment)
I00021866 10 MS Dynamics version (if in environment)
I00021893 1 Application types in scope
I00021893 2 Total number of applications in scope
I00021893 3 Percent of Total App Portfolio in scope
I00021893 4 Is customer global
I00021893 5 T&T Duration – Transition program (Unit: Weeks)
I00021893 6 T&T Duration – Transformation program (Unit: Months)
I00021893 7 AMS operating model included
I00021893 8 Service levels type included
I00021893 9 Application technologies in scope
I00021893 10 AMS standard tools and solution components
I00021924 1 CEM Contact Number of seats
I00021924 2 CEM Contact Number of annual transactions
I00021924 3 CEM Contact Number of countries
I00021924 4 CEM Contact Number of languages required
I00021924 5 Onshore required ?
I00021924 6 Near shore required?
I00021924 7 Off-shore required?
I00021924 8 Are analytics required?
I00021924 9 Are cloud (customer agents) required?
I00021924 10 Is a hybrid model ( + customer agents) required?
I00022033 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00022033 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00022033 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00022033 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00022033 5 Did an ES Client or Practice Principal help sell this engagement
I00022033 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00022033 7 Client executive sponsor title -
I00022033 8 Will we produce a formal written client deliverable?
I00022033 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022033 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022055 1 Client geographies serviced
I00022055 2 Service delivery locations
I00022055 3 Enabling solutions implemented (what did we sell?)
I00022055 4 Number of members enrolled
I00022055 5 Number of providers enrolled
I00022055 6 Number of claims processed (annual)
I00022055 7 Number of encounters (annual)
I00022055 8 Dollar value of claims processed (annual)
I00022055 9 Average number of calls per month
I00022055 10 DDI effort in hours
I00022068 1 Deal scope for Site Support
I00022068 2 Device type(s) to be supported
I00022068 3 Site Support levels requested
I00022068 4 Site Support levels requested - Other:
I00022068 5 Single site location or multiple
I00022068 6 Locations requiring Site Support
I00022068 7 Service management tool set deployed
I00022068 8 Client primary business driver for outsourcing
I00022068 9 Delivery mode
I00022068 10
I00022090 1 Deal scope for Site Support
I00022090 2 Device type(s) to be supported
I00022090 3 Site Support levels requested
I00022090 4 Site Support levels requested - Other:
I00022090 5 Single site location or multiple
I00022090 6 Locations requiring Site Support
I00022090 7 Service management tool set deployed
I00022090 8 Client primary business driver for outsourcing
I00022090 9 Delivery mode
I00022090 10
I00022121 1 Geographic location
I00022121 2 Number of physical images
I00022121 3 Number of virtual images
I00022121 4 OS type
I00022121 5 Websphere version (if in environment)
I00022121 6 Apache version (if in environment)
I00022121 7 Oracle DB version (if in environment)
I00022121 8 SQL version (if in environment)
I00022121 9 SAP version (if in environment)
I00022121 10 MS Dynamics version (if in environment)
I00022143 1 Number of Widows 2012 virtual/physical images
I00022143 2 Number of Linux virtual/physical images
I00022143 3 Number of Redhat virtual/physical images
I00022143 4 SAP version (if in environment)
I00022143 5 MS Dynamics version (if in environment)
I00022143 6 Sharepoint version (if in environment)
I00022143 7 Custom Applications in environment
I00022143 8 Websphere version (if in environment)
I00022143 9 JBOSS version (if in environment)
I00022143 10 Apache version (if in environment)
I00022147 1 Application types in scope
I00022147 2 Total number of applications in scope
I00022147 3 Percent of Total App Portfolio in scope
I00022147 4 Is customer global
I00022147 5 T&T Duration – Transition program (Unit: Weeks)
I00022147 6 T&T Duration – Transformation program (Unit: Months)
I00022147 7 AMS operating model included
I00022147 8 Service levels type included
I00022147 9 Application technologies in scope
I00022147 10 AMS standard tools and solution components
I00022147 1 Application types in scope
I00022147 2 Total number of applications in scope
I00022147 3 Percent of Total App Portfolio in scope
I00022147 4 Is customer global
I00022147 5 T&T Duration – Transition program (Unit: Weeks)
I00022147 6 T&T Duration – Transformation program (Unit: Months)
I00022147 7 AMS operating model included
I00022147 8 Service levels type included
I00022147 9 Application technologies in scope
I00022147 10 AMS standard tools and solution components
I00022152 1 Nature of the Engagement
I00022152 2 Nature of Engagement - Other:
I00022152 3 Execution Methodology
I00022152 4 Execution Methodology - Other:
I00022152 5 Contract Type
I00022152 6 Hosting partner for in scope apps
I00022152 7 Hosting partner for in scope apps - Other:
I00022152 8 Main competitor
I00022152 9 Is engagement global or local
I00022152 10 Application technologies used - Other:
I00022191 1 Nature of the Engagement
I00022191 2 Nature of Engagement - Other:
I00022191 3 Execution Methodology
I00022191 4 Execution Methodology - Other:
I00022191 5 Contract Type
I00022191 6 Hosting partner for in scope apps
I00022191 7 Hosting partner for in scope apps - Other:
I00022191 8 Main competitor
I00022191 9 Is engagement global or local
I00022191 10 Application technologies used - Other:
I00022196 1 Application types in scope
I00022196 2 Total number of applications in scope
I00022196 3 Percent of Total App Portfolio in scope
I00022196 4 Is customer global
I00022196 5 T&T Duration – Transition program (Unit: Weeks)
I00022196 6 T&T Duration – Transformation program (Unit: Months)
I00022196 7 AMS operating model included
I00022196 8 Service levels type included
I00022196 9 Application technologies in scope
I00022196 10 AMS standard tools and solution components
I00022196 1 Application types in scope
I00022196 2 Total number of applications in scope
I00022196 3 Percent of Total App Portfolio in scope
I00022196 4 Is customer global
I00022196 5 T&T Duration – Transition program (Unit: Weeks)
I00022196 6 T&T Duration – Transformation program (Unit: Months)
I00022196 7 AMS operating model included
I00022196 8 Service levels type included
I00022196 9 Application technologies in scope
I00022196 10 AMS standard tools and solution components
I00022196 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00022196 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00022196 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00022196 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00022196 5 Did an ES Client or Practice Principal help sell this engagement
I00022196 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00022196 7 Client executive sponsor title -
I00022196 8 Will we produce a formal written client deliverable?
I00022196 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022196 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022239 1 Number of Widows 2012 virtual/physical images
I00022239 2 Number of Linux virtual/physical images
I00022239 3 Number of Redhat virtual/physical images
I00022239 4 SAP version (if in environment)
I00022239 5 MS Dynamics version (if in environment)
I00022239 6 Sharepoint version (if in environment)
I00022239 7 Custom Applications in environment
I00022239 8 Websphere version (if in environment)
I00022239 9 JBOSS version (if in environment)
I00022239 10 Apache version (if in environment)
I00022271 1 Percentage of users on Presentation Virtualization - Application
I00022271 2 Percentage of users on Presentation Virtualization - Desktop
I00022271 3 Percentage of users on Non Persistent Virtualized Desktop
I00022271 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00022271 5 Percentage of users on Persistent Virtualized Desktop
I00022271 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00022271 7 Percentage of users located in branch office locations, must total 100%
I00022271 8 # Desktops
I00022271 9 # Laptops
I00022271 10 # Thin Client- Managed
I00022271 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00022271 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00022271 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00022271 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00022271 5 Did an ES Client or Practice Principal help sell this engagement
I00022271 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00022271 7 Client executive sponsor title -
I00022271 8 Will we produce a formal written client deliverable?
I00022271 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022271 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022271 1 Geographic location
I00022271 2 Number of physical images
I00022271 3 Number of virtual images
I00022271 4 OS type
I00022271 5 Websphere version (if in environment)
I00022271 6 Apache version (if in environment)
I00022271 7 Oracle DB version (if in environment)
I00022271 8 SQL version (if in environment)
I00022271 9 SAP version (if in environment)
I00022271 10 MS Dynamics version (if in environment)
I00022271 1 Number of Widows 2012 virtual/physical images
I00022271 2 Number of Linux virtual/physical images
I00022271 3 Number of Redhat virtual/physical images
I00022271 4 SAP version (if in environment)
I00022271 5 MS Dynamics version (if in environment)
I00022271 6 Sharepoint version (if in environment)
I00022271 7 Custom Applications in environment
I00022271 8 Websphere version (if in environment)
I00022271 9 JBOSS version (if in environment)
I00022271 10 Apache version (if in environment)
I00022273 1 Percentage of users on Presentation Virtualization - Application
I00022273 2 Percentage of users on Presentation Virtualization - Desktop
I00022273 3 Percentage of users on Non Persistent Virtualized Desktop
I00022273 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00022273 5 Percentage of users on Persistent Virtualized Desktop
I00022273 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00022273 7 Percentage of users located in branch office locations, must total 100%
I00022273 8 # Desktops
I00022273 9 # Laptops
I00022273 10 # Thin Client- Managed
I00022273 1 Application types in scope
I00022273 2 Total number of applications in scope
I00022273 3 Percent of Total App Portfolio in scope
I00022273 4 Is customer global
I00022273 5 T&T Duration – Transition program (Unit: Weeks)
I00022273 6 T&T Duration – Transformation program (Unit: Months)
I00022273 7 AMS operating model included
I00022273 8 Service levels type included
I00022273 9 Application technologies in scope
I00022273 10 AMS standard tools and solution components
I00022273 1 Geographic location
I00022273 2 Number of physical images
I00022273 3 Number of virtual images
I00022273 4 OS type
I00022273 5 Websphere version (if in environment)
I00022273 6 Apache version (if in environment)
I00022273 7 Oracle DB version (if in environment)
I00022273 8 SQL version (if in environment)
I00022273 9 SAP version (if in environment)
I00022273 10 MS Dynamics version (if in environment)
I00022273 1 Number of Widows 2012 virtual/physical images
I00022273 2 Number of Linux virtual/physical images
I00022273 3 Number of Redhat virtual/physical images
I00022273 4 SAP version (if in environment)
I00022273 5 MS Dynamics version (if in environment)
I00022273 6 Sharepoint version (if in environment)
I00022273 7 Custom Applications in environment
I00022273 8 Websphere version (if in environment)
I00022273 9 JBOSS version (if in environment)
I00022273 10 Apache version (if in environment)
I00022275 1 Geographic location
I00022275 2 Number of physical images
I00022275 3 Number of virtual images
I00022275 4 OS type
I00022275 5 Websphere version (if in environment)
I00022275 6 Apache version (if in environment)
I00022275 7 Oracle DB version (if in environment)
I00022275 8 SQL version (if in environment)
I00022275 9 SAP version (if in environment)
I00022275 10 MS Dynamics version (if in environment)
I00022288 1 Nature of the Engagement
I00022288 2 Nature of Engagement - Other:
I00022288 3 Execution Methodology
I00022288 4 Execution Methodology - Other:
I00022288 5 Contract Type
I00022288 6 Hosting partner for in scope apps
I00022288 7 Hosting partner for in scope apps - Other:
I00022288 8 Main competitor
I00022288 9 Is engagement global or local
I00022288 10 Application technologies used - Other:
I00022291 1 CEM Contact Number of seats
I00022291 2 CEM Contact Number of annual transactions
I00022291 3 CEM Contact Number of countries
I00022291 4 CEM Contact Number of languages required
I00022291 5 Onshore required ?
I00022291 6 Near shore required?
I00022291 7 Off-shore required?
I00022291 8 Are analytics required?
I00022291 9 Are cloud (customer agents) required?
I00022291 10 Is a hybrid model ( + customer agents) required?
I00022292 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00022292 2 Tool(s) Availability
I00022292 3 Breakdown of testing types
I00022292 4 Phases of testing included in contract
I00022292 5 Total number of customer use cases/test cases (enter 5 digits)
I00022292 6 % of use cases/test cases automated
I00022292 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00022292 8 Industry compliance, standards, security delivery models needs of the customer
I00022292 9 Is testing bundled with Apps services?
I00022292 10
I00022321 1 Client geographies serviced
I00022321 2 Service delivery locations
I00022321 3 Enabling solutions implemented (what did we sell?)
I00022321 4 Number of members enrolled
I00022321 5 Number of providers enrolled
I00022321 6 Number of claims processed (annual)
I00022321 7 Number of encounters (annual)
I00022321 8 Dollar value of claims processed (annual)
I00022321 9 Average number of calls per month
I00022321 10 DDI effort in hours
I00022327 1 Client geographies serviced
I00022327 2 Service delivery locations
I00022327 3 Enabling solutions implemented (what did we sell?)
I00022327 4 Number of members enrolled
I00022327 5 Number of providers enrolled
I00022327 6 Number of claims processed (annual)
I00022327 7 Number of encounters (annual)
I00022327 8 Dollar value of claims processed (annual)
I00022327 9 Average number of calls per month
I00022327 10 DDI effort in hours
I00022327 1 Client geographies serviced
I00022327 2 Service delivery locations
I00022327 3 Enabling solutions implemented (what did we sell?)
I00022327 4 Number of members enrolled
I00022327 5 Number of providers enrolled
I00022327 6 Number of claims processed (annual)
I00022327 7 Number of encounters (annual)
I00022327 8 Dollar value of claims processed (annual)
I00022327 9 Average number of calls per month
I00022327 10 DDI effort in hours
I00022388 1 Nature of the Engagement
I00022388 2 Nature of Engagement - Other:
I00022388 3 Execution Methodology
I00022388 4 Execution Methodology - Other:
I00022388 5 Contract Type
I00022388 6 Hosting partner for in scope apps
I00022388 7 Hosting partner for in scope apps - Other:
I00022388 8 Main competitor
I00022388 9 Is engagement global or local
I00022388 10 Application technologies used - Other:
I00022414 1 Device type(s) to be supported
I00022414 2 Service Desk Support levels requested
I00022414 3 Service Desk Support level - Other:
I00022414 4 Onshore service desk required
I00022414 5 Service management tool set deployed
I00022414 6 Service management tool set - Other:
I00022414 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00022414 8 Client primary business driver for outsourcing
I00022414 9 Client primary business driver for outsourcing - Other:
I00022414 10 Self Service requirement
I00022439 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00022439 2 Tool(s) Availability
I00022439 3 Breakdown of testing types
I00022439 4 Phases of testing included in contract
I00022439 5 Total number of customer use cases/test cases (enter 5 digits)
I00022439 6 % of use cases/test cases automated
I00022439 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00022439 8 Industry compliance, standards, security delivery models needs of the customer
I00022439 9 Is testing bundled with Apps services?
I00022439 10
I00022449 1 Nature of the Engagement
I00022449 2 Nature of Engagement - Other:
I00022449 3 Execution Methodology
I00022449 4 Execution Methodology - Other:
I00022449 5 Contract Type
I00022449 6 Hosting partner for in scope apps
I00022449 7 Hosting partner for in scope apps - Other:
I00022449 8 Main competitor
I00022449 9 Is engagement global or local
I00022449 10 Application technologies used - Other:
I00022455 1 Number of Widows 2012 virtual/physical images
I00022455 2 Number of Linux virtual/physical images
I00022455 3 Number of Redhat virtual/physical images
I00022455 4 SAP version (if in environment)
I00022455 5 MS Dynamics version (if in environment)
I00022455 6 Sharepoint version (if in environment)
I00022455 7 Custom Applications in environment
I00022455 8 Websphere version (if in environment)
I00022455 9 JBOSS version (if in environment)
I00022455 10 Apache version (if in environment)
I00022587 1 Nature of the Engagement
I00022587 2 Nature of Engagement - Other:
I00022587 3 Execution Methodology
I00022587 4 Execution Methodology - Other:
I00022587 5 Contract Type
I00022587 6 Hosting partner for in scope apps
I00022587 7 Hosting partner for in scope apps - Other:
I00022587 8 Main competitor
I00022587 9 Is engagement global or local
I00022587 10 Application technologies used - Other:
I00022588 1 Application types in scope
I00022588 2 Total number of applications in scope
I00022588 3 Percent of Total App Portfolio in scope
I00022588 4 Is customer global
I00022588 5 T&T Duration – Transition program (Unit: Weeks)
I00022588 6 T&T Duration – Transformation program (Unit: Months)
I00022588 7 AMS operating model included
I00022588 8 Service levels type included
I00022588 9 Application technologies in scope
I00022588 10 AMS standard tools and solution components
I00022604 1 What Advisory and/or Pilot Services were sold
I00022604 2 For selected services what was the duration (Unit - Weeks)?
I00022604 3 What CCM applications were sold apart from Exstream?
I00022604 4 What additional applications were sold?
I00022604 5 Additional applications sold - Other:
I00022604 6 What delivery channels did the client require?
I00022604 7 Geographic delivery location?
I00022604 8 Delivery model including geographic locations?
I00022604 9 Number of images/pages impressions per month?
I00022604 10 Number of client users accessing/using system?
I00022627 1 Client geographies serviced
I00022627 2 Service delivery locations
I00022627 3 Enabling solutions implemented (what did we sell?)
I00022627 4 Number of members enrolled
I00022627 5 Number of providers enrolled
I00022627 6 Number of claims processed (annual)
I00022627 7 Number of encounters (annual)
I00022627 8 Dollar value of claims processed (annual)
I00022627 9 Average number of calls per month
I00022627 10 DDI effort in hours
I00022634 1 Application types in scope
I00022634 2 Total number of applications in scope
I00022634 3 Percent of Total App Portfolio in scope
I00022634 4 Is customer global
I00022634 5 T&T Duration – Transition program (Unit: Weeks)
I00022634 6 T&T Duration – Transformation program (Unit: Months)
I00022634 7 AMS operating model included
I00022634 8 Service levels type included
I00022634 9 Application technologies in scope
I00022634 10 AMS standard tools and solution components
I00022637 1 Application types in scope
I00022637 2 Total number of applications in scope
I00022637 3 Percent of Total App Portfolio in scope
I00022637 4 Is customer global
I00022637 5 T&T Duration – Transition program (Unit: Weeks)
I00022637 6 T&T Duration – Transformation program (Unit: Months)
I00022637 7 AMS operating model included
I00022637 8 Service levels type included
I00022637 9 Application technologies in scope
I00022637 10 AMS standard tools and solution components
I00022663 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00022663 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00022663 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00022663 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00022663 5 Did an ES Client or Practice Principal help sell this engagement
I00022663 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00022663 7 Client executive sponsor title -
I00022663 8 Will we produce a formal written client deliverable?
I00022663 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022663 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022674 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00022674 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00022674 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00022674 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00022674 5 Did an ES Client or Practice Principal help sell this engagement
I00022674 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00022674 7 Client executive sponsor title -
I00022674 8 Will we produce a formal written client deliverable?
I00022674 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022674 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022703 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00022703 2 Tool(s) Availability
I00022703 3 Breakdown of testing types
I00022703 4 Phases of testing included in contract
I00022703 5 Total number of customer use cases/test cases (enter 5 digits)
I00022703 6 % of use cases/test cases automated
I00022703 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00022703 8 Industry compliance, standards, security delivery models needs of the customer
I00022703 9 Is testing bundled with Apps services?
I00022703 10
I00022731 1 Recovery Time Objective (Unit hours)
I00022731 2 Recovery Point Objective (Unit hours)
I00022731 3 Number of virtual/physical image: Windows 2110
I00022731 4 Number of virtual/physical images: Linux
I00022731 5 Number of virtual/physical images: Redhat
I00022731 6 Number of virtual/physical images: AIX
I00022731 7 Number of virtual/physical images: Solaris
I00022731 8 Number of virtual/physical images: -UX
I00022731 9 Amount of Protected Storage (Unit TB)
I00022731 10 What industry compliance, security levels, regulatory were needed?
I00022731 1 Recovery Time Objective (Unit hours)
I00022731 2 Recovery Point Objective (Unit hours)
I00022731 3 Number of virtual/physical image: Windows 2517
I00022731 4 Number of virtual/physical images: Linux
I00022731 5 Number of virtual/physical images: Redhat
I00022731 6 Number of virtual/physical images: AIX
I00022731 7 Number of virtual/physical images: Solaris
I00022731 8 Number of virtual/physical images: -UX
I00022731 9 Amount of Protected Storage (Unit TB)
I00022731 10 What industry compliance, security levels, regulatory were needed?
I00022735 1 Deal scope for Site Support
I00022735 2 Device type(s) to be supported
I00022735 3 Site Support levels requested
I00022735 4 Site Support levels requested - Other:
I00022735 5 Single site location or multiple
I00022735 6 Locations requiring Site Support
I00022735 7 Service management tool set deployed
I00022735 8 Client primary business driver for outsourcing
I00022735 9 Delivery mode
I00022735 10
I00022757 1 Deal scope for Site Support
I00022757 2 Device type(s) to be supported
I00022757 3 Site Support levels requested
I00022757 4 Site Support levels requested - Other:
I00022757 5 Single site location or multiple
I00022757 6 Locations requiring Site Support
I00022757 7 Service management tool set deployed
I00022757 8 Client primary business driver for outsourcing
I00022757 9 Delivery mode
I00022757 10
I00022782 1 What Advisory and/or Pilot Services were sold
I00022782 2 For selected services what was the duration (Unit - Weeks)?
I00022782 3 What CCM applications were sold apart from Exstream?
I00022782 4 What additional applications were sold?
I00022782 5 Additional applications sold - Other:
I00022782 6 What delivery channels did the client require?
I00022782 7 Geographic delivery location?
I00022782 8 Delivery model including geographic locations?
I00022782 9 Number of images/pages impressions per month?
I00022782 10 Number of client users accessing/using system?
I00022813 1 Application types in scope
I00022813 2 Total number of applications in scope
I00022813 3 Percent of Total App Portfolio in scope
I00022813 4 Is customer global
I00022813 5 T&T Duration – Transition program (Unit: Weeks)
I00022813 6 T&T Duration – Transformation program (Unit: Months)
I00022813 7 AMS operating model included
I00022813 8 Service levels type included
I00022813 9 Application technologies in scope
I00022813 10 AMS standard tools and solution components
I00022813 1 Application types in scope
I00022813 2 Total number of applications in scope
I00022813 3 Percent of Total App Portfolio in scope
I00022813 4 Is customer global
I00022813 5 T&T Duration – Transition program (Unit: Weeks)
I00022813 6 T&T Duration – Transformation program (Unit: Months)
I00022813 7 AMS operating model included
I00022813 8 Service levels type included
I00022813 9 Application technologies in scope
I00022813 10 AMS standard tools and solution components
I00022815 1 Application types in scope
I00022815 2 Total number of applications in scope
I00022815 3 Percent of Total App Portfolio in scope
I00022815 4 Is customer global
I00022815 5 T&T Duration – Transition program (Unit: Weeks)
I00022815 6 T&T Duration – Transformation program (Unit: Months)
I00022815 7 AMS operating model included
I00022815 8 Service levels type included
I00022815 9 Application technologies in scope
I00022815 10 AMS standard tools and solution components
I00022839 1 Geographic location
I00022839 2 Number of physical images
I00022839 3 Number of virtual images
I00022839 4 OS type
I00022839 5 Websphere version (if in environment)
I00022839 6 Apache version (if in environment)
I00022839 7 Oracle DB version (if in environment)
I00022839 8 SQL version (if in environment)
I00022839 9 SAP version (if in environment)
I00022839 10 MS Dynamics version (if in environment)
I00022860 1 Geographic location
I00022860 2 Number of physical images
I00022860 3 Number of virtual images
I00022860 4 OS type
I00022860 5 Websphere version (if in environment)
I00022860 6 Apache version (if in environment)
I00022860 7 Oracle DB version (if in environment)
I00022860 8 SQL version (if in environment)
I00022860 9 SAP version (if in environment)
I00022860 10 MS Dynamics version (if in environment)
I00022884 1 Service(s) selected
I00022884 2 Service breakdown (should total 100%)
I00022884 3 Deliverables
I00022884 4 Specify the country our countries from which services will be delivered
I00022884 5 Other services in solution (other than SSRM) if delivered as part of a client solution
I00022884 6
I00022884 7
I00022884 8
I00022884 9
I00022884 10
I00022888 1 What is the size of client’s application portfolio?
I00022888 2 What is the percentage of applications budget used to maintain existing systems and applications (“keep
I00022888 3 What are the client’s soon-to-be sunset technologies?
I00022888 4 Client's soon-to-be sunset technologies - Other:
I00022888 5 Application hosting location(s) with percentage allocation (should total 100%)
I00022888 6 Is the legacy application a core application?
I00022888 7 What are the applications/middleware/data bases that are in the environment?
I00022888 8 Application/Middleware/Databases - Other:
I00022888 9 What is the business focus area for the application being retired?
I00022888 10 What cost reduction is the client expecting?
I00022888 1 Application types in scope
I00022888 2 Total number of applications in scope
I00022888 3 Percent of Total App Portfolio in scope
I00022888 4 Is customer global
I00022888 5 T&T Duration – Transition program (Unit: Weeks)
I00022888 6 T&T Duration – Transformation program (Unit: Months)
I00022888 7 AMS operating model included
I00022888 8 Service levels type included
I00022888 9 Application technologies in scope
I00022888 10 AMS standard tools and solution components
I00022888 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00022888 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00022888 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00022888 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00022888 5 Did an ES Client or Practice Principal help sell this engagement
I00022888 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00022888 7 Client executive sponsor title -
I00022888 8 Will we produce a formal written client deliverable?
I00022888 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022888 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00022897 1 SLMS Services contracted
I00022897 2 Number of countries that require support and/or invoicing :
I00022897 3 List of software publishers in scope
I00022897 4 Software publishers in scope - Other:
I00022897 5 # of seats in Microsoft Enterprise Agreement
I00022897 6 Key driver for client decision
I00022897 7 Total $ annual software spend ($M)
I00022897 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00022897 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00022897 10 Asset inventory tooling used by customer
I00022897 1 Geographic location
I00022897 2 Number of physical images
I00022897 3 Number of virtual images
I00022897 4 OS type
I00022897 5 Websphere version (if in environment)
I00022897 6 Apache version (if in environment)
I00022897 7 Oracle DB version (if in environment)
I00022897 8 SQL version (if in environment)
I00022897 9 SAP version (if in environment)
I00022897 10 MS Dynamics version (if in environment)
I00022913 1 Deal scope for Site Support
I00022913 2 Device type(s) to be supported
I00022913 3 Site Support levels requested
I00022913 4 Site Support levels requested - Other:
I00022913 5 Single site location or multiple
I00022913 6 Locations requiring Site Support
I00022913 7 Service management tool set deployed
I00022913 8 Client primary business driver for outsourcing
I00022913 9 Delivery mode
I00022913 10
I00022940 1 Nature of the Engagement
I00022940 2 Nature of Engagement - Other:
I00022940 3 Execution Methodology
I00022940 4 Execution Methodology - Other:
I00022940 5 Contract Type
I00022940 6 Hosting partner for in scope apps
I00022940 7 Hosting partner for in scope apps - Other:
I00022940 8 Main competitor
I00022940 9 Is engagement global or local
I00022940 10 Application technologies used - Other:
I00022940 1 Geographic location
I00022940 2 Number of physical images
I00022940 3 Number of virtual images
I00022940 4 OS type
I00022940 5 Websphere version (if in environment)
I00022940 6 Apache version (if in environment)
I00022940 7 Oracle DB version (if in environment)
I00022940 8 SQL version (if in environment)
I00022940 9 SAP version (if in environment)
I00022940 10 MS Dynamics version (if in environment)
I00022964 1 What Advisory and/or Pilot Services were sold
I00022964 2 For selected services what was the duration (Unit - Weeks)?
I00022964 3 What CCM applications were sold apart from Exstream?
I00022964 4 What additional applications were sold?
I00022964 5 Additional applications sold - Other:
I00022964 6 What delivery channels did the client require?
I00022964 7 Geographic delivery location?
I00022964 8 Delivery model including geographic locations?
I00022964 9 Number of images/pages impressions per month?
I00022964 10 Number of client users accessing/using system?
I00022964 1 What Advisory and/or Pilot Services were sold
I00022964 2 For selected services what was the duration (Unit - Weeks)?
I00022964 3 What CCM applications were sold apart from Exstream?
I00022964 4 What additional applications were sold?
I00022964 5 Additional applications sold - Other:
I00022964 6 What delivery channels did the client require?
I00022964 7 Geographic delivery location?
I00022964 8 Delivery model including geographic locations?
I00022964 9 Number of images/pages impressions per month?
I00022964 10 Number of client users accessing/using system?
I00022965 1 What Advisory and/or Pilot Services were sold
I00022965 2 For selected services what was the duration (Unit - Weeks)?
I00022965 3 What CCM applications were sold apart from Exstream?
I00022965 4 What additional applications were sold?
I00022965 5 Additional applications sold - Other:
I00022965 6 What delivery channels did the client require?
I00022965 7 Geographic delivery location?
I00022965 8 Delivery model including geographic locations?
I00022965 9 Number of images/pages impressions per month?
I00022965 10 Number of client users accessing/using system?
I00022990 1 Client geographies serviced
I00022990 2 Service delivery locations
I00022990 3 Enabling solutions implemented (what did we sell?)
I00022990 4 Number of members enrolled
I00022990 5 Number of providers enrolled
I00022990 6 Number of claims processed (annual)
I00022990 7 Number of encounters (annual)
I00022990 8 Dollar value of claims processed (annual)
I00022990 9 Average number of calls per month
I00022990 10 DDI effort in hours
I00023041 1 Device type(s) to be supported
I00023041 2 Service Desk Support levels requested
I00023041 3 Service Desk Support level - Other:
I00023041 4 Onshore service desk required
I00023041 5 Service management tool set deployed
I00023041 6 Service management tool set - Other:
I00023041 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00023041 8 Client primary business driver for outsourcing
I00023041 9 Client primary business driver for outsourcing - Other:
I00023041 10 Self Service requirement
I00023041 1 Deal scope for Site Support
I00023041 2 Device type(s) to be supported
I00023041 3 Site Support levels requested
I00023041 4 Site Support levels requested - Other:
I00023041 5 Single site location or multiple
I00023041 6 Locations requiring Site Support
I00023041 7 Service management tool set deployed
I00023041 8 Client primary business driver for outsourcing
I00023041 9 Delivery mode
I00023041 10
I00023045 1 Geographic location
I00023045 2 Number of physical images
I00023045 3 Number of virtual images
I00023045 4 OS type
I00023045 5 Websphere version (if in environment)
I00023045 6 Apache version (if in environment)
I00023045 7 Oracle DB version (if in environment)
I00023045 8 SQL version (if in environment)
I00023045 9 SAP version (if in environment)
I00023045 10 MS Dynamics version (if in environment)
I00023063 1 Recovery Time Objective (Unit hours)
I00023063 2 Recovery Point Objective (Unit hours)
I00023063 3 Number of virtual/physical image: Windows 2847
I00023063 4 Number of virtual/physical images: Linux
I00023063 5 Number of virtual/physical images: Redhat
I00023063 6 Number of virtual/physical images: AIX
I00023063 7 Number of virtual/physical images: Solaris
I00023063 8 Number of virtual/physical images: -UX
I00023063 9 Amount of Protected Storage (Unit TB)
I00023063 10 What industry compliance, security levels, regulatory were needed?
I00023088 1 Client geographies serviced
I00023088 2 Service delivery locations
I00023088 3 Enabling solutions implemented (what did we sell?)
I00023088 4 Number of members enrolled
I00023088 5 Number of providers enrolled
I00023088 6 Number of claims processed (annual)
I00023088 7 Number of encounters (annual)
I00023088 8 Dollar value of claims processed (annual)
I00023088 9 Average number of calls per month
I00023088 10 DDI effort in hours
I00023152 1 Percentage of users on Presentation Virtualization - Application
I00023152 2 Percentage of users on Presentation Virtualization - Desktop
I00023152 3 Percentage of users on Non Persistent Virtualized Desktop
I00023152 4 Percentage of users on Non Persistent Vitualized Desktop with PVD
I00023152 5 Percentage of users on Persistent Virtualized Desktop
I00023152 6 Percentage of users on Persisent Virtualized Desktop on Moonshot
I00023152 7 Percentage of users located in branch office locations, must total 100%
I00023152 8 # Desktops
I00023152 9 # Laptops
I00023152 10 # Thin Client- Managed
I00023152 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00023152 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00023152 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00023152 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00023152 5 Did an ES Client or Practice Principal help sell this engagement
I00023152 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00023152 7 Client executive sponsor title -
I00023152 8 Will we produce a formal written client deliverable?
I00023152 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023152 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023154 1 Recovery Time Objective (Unit hours)
I00023154 2 Recovery Point Objective (Unit hours)
I00023154 3 Number of virtual/physical image: Windows 2039
I00023154 4 Number of virtual/physical images: Linux
I00023154 5 Number of virtual/physical images: Redhat
I00023154 6 Number of virtual/physical images: AIX
I00023154 7 Number of virtual/physical images: Solaris
I00023154 8 Number of virtual/physical images: -UX
I00023154 9 Amount of Protected Storage (Unit TB)
I00023154 10 What industry compliance, security levels, regulatory were needed?
I00023164 1 Geographic location
I00023164 2 Number of physical images
I00023164 3 Number of virtual images
I00023164 4 OS type
I00023164 5 Websphere version (if in environment)
I00023164 6 Apache version (if in environment)
I00023164 7 Oracle DB version (if in environment)
I00023164 8 SQL version (if in environment)
I00023164 9 SAP version (if in environment)
I00023164 10 MS Dynamics version (if in environment)
I00023185 1 Specific Mobile Applications Service delivered
I00023185 2 Primary targeted end-user type
I00023185 3 Targeted number of end-users :
I00023185 4 Primary Business Driver
I00023185 5 Primary business driver - Other:
I00023185 6 Cloud pull through business $M
I00023185 7 If existing industry solution used, please describe (optional) -
I00023185 8 Single mobile OS or multiple mobile
I00023185 9 Backend Type
I00023185 10 Backend Type - Other:
I00023197 1 Nature of the Engagement
I00023197 2 Nature of Engagement - Other:
I00023197 3 Execution Methodology
I00023197 4 Execution Methodology - Other:
I00023197 5 Contract Type
I00023197 6 Hosting partner for in scope apps
I00023197 7 Hosting partner for in scope apps - Other:
I00023197 8 Main competitor
I00023197 9 Is engagement global or local
I00023197 10 Application technologies used - Other:
I00023236 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00023236 2 Tool(s) Availability
I00023236 3 Breakdown of testing types
I00023236 4 Phases of testing included in contract
I00023236 5 Total number of customer use cases/test cases (enter 5 digits)
I00023236 6 % of use cases/test cases automated
I00023236 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00023236 8 Industry compliance, standards, security delivery models needs of the customer
I00023236 9 Is testing bundled with Apps services?
I00023236 10
I00023253 1 Deal scope for Site Support
I00023253 2 Device type(s) to be supported
I00023253 3 Site Support levels requested
I00023253 4 Site Support levels requested - Other:
I00023253 5 Single site location or multiple
I00023253 6 Locations requiring Site Support
I00023253 7 Service management tool set deployed
I00023253 8 Client primary business driver for outsourcing
I00023253 9 Delivery mode
I00023253 10
I00023314 1 Nature of the Engagement
I00023314 2 Nature of Engagement - Other:
I00023314 3 Execution Methodology
I00023314 4 Execution Methodology - Other:
I00023314 5 Contract Type
I00023314 6 Hosting partner for in scope apps
I00023314 7 Hosting partner for in scope apps - Other:
I00023314 8 Main competitor
I00023314 9 Is engagement global or local
I00023314 10 Application technologies used - Other:
I00023394 1 Geographic location
I00023394 2 Number of physical images
I00023394 3 Number of virtual images
I00023394 4 OS type
I00023394 5 Websphere version (if in environment)
I00023394 6 Apache version (if in environment)
I00023394 7 Oracle DB version (if in environment)
I00023394 8 SQL version (if in environment)
I00023394 9 SAP version (if in environment)
I00023394 10 MS Dynamics version (if in environment)
I00023456 1 Geographic location
I00023456 2 Number of Windows 2012 virtual/physical images
I00023456 3 Number of Linux virtual/physical images
I00023456 4 Number of Redhat virtual/physical images
I00023456 5 Applications that are in the environment and current versions
I00023456 6 ISV/SaaS Applications that are in the environment and current versions
I00023456 7 Middleware/data bases that are in the environment and current versions
I00023456 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00023456 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00023456 10 What types of Network Services were required
I00023475 1 Nature of the Engagement
I00023475 2 Nature of Engagement - Other:
I00023475 3 Execution Methodology
I00023475 4 Execution Methodology - Other:
I00023475 5 Contract Type
I00023475 6 Hosting partner for in scope apps
I00023475 7 Hosting partner for in scope apps - Other:
I00023475 8 Main competitor
I00023475 9 Is engagement global or local
I00023475 10 Application technologies used - Other:
I00023526 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00023526 2 Tool(s) Availability
I00023526 3 Breakdown of testing types
I00023526 4 Phases of testing included in contract
I00023526 5 Total number of customer use cases/test cases (enter 5 digits)
I00023526 6 % of use cases/test cases automated
I00023526 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00023526 8 Industry compliance, standards, security delivery models needs of the customer
I00023526 9 Is testing bundled with Apps services?
I00023526 10
I00023534 1 Nature of the Engagement
I00023534 2 Nature of Engagement - Other:
I00023534 3 Execution Methodology
I00023534 4 Execution Methodology - Other:
I00023534 5 Contract Type
I00023534 6 Hosting partner for in scope apps
I00023534 7 Hosting partner for in scope apps - Other:
I00023534 8 Main competitor
I00023534 9 Is engagement global or local
I00023534 10 Application technologies used - Other:
I00023564 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00023564 2 Tool(s) Availability
I00023564 3 Breakdown of testing types
I00023564 4 Phases of testing included in contract
I00023564 5 Total number of customer use cases/test cases (enter 5 digits)
I00023564 6 % of use cases/test cases automated
I00023564 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00023564 8 Industry compliance, standards, security delivery models needs of the customer
I00023564 9 Is testing bundled with Apps services?
I00023564 10
I00023565 1 Geographic location
I00023565 2 Number of physical images
I00023565 3 Number of virtual images
I00023565 4 OS type
I00023565 5 Websphere version (if in environment)
I00023565 6 Apache version (if in environment)
I00023565 7 Oracle DB version (if in environment)
I00023565 8 SQL version (if in environment)
I00023565 9 SAP version (if in environment)
I00023565 10 MS Dynamics version (if in environment)
I00023620 1 Scope of Services
I00023620 2 Products Used
I00023620 3 Products Used - Other:
I00023620 4 Supported Channels
I00023620 5 Supported Channels - Other:
I00023620 6 Delivery Locations
I00023620 7 Third-Party Partners used :
I00023620 8
I00023620 9
I00023620 10
I00023631 1 Client geographies serviced
I00023631 2 Service delivery locations
I00023631 3 Enabling solutions implemented (what did we sell?)
I00023631 4 Number of members enrolled
I00023631 5 Number of providers enrolled
I00023631 6 Number of claims processed (annual)
I00023631 7 Number of encounters (annual)
I00023631 8 Dollar value of claims processed (annual)
I00023631 9 Average number of calls per month
I00023631 10 DDI effort in hours
I00023641 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00023641 2 Tool(s) Availability
I00023641 3 Breakdown of testing types
I00023641 4 Phases of testing included in contract
I00023641 5 Total number of customer use cases/test cases (enter 5 digits)
I00023641 6 % of use cases/test cases automated
I00023641 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00023641 8 Industry compliance, standards, security delivery models needs of the customer
I00023641 9 Is testing bundled with Apps services?
I00023641 10
I00023646 1 Device type(s) to be supported
I00023646 2 Service Desk Support levels requested
I00023646 3 Service Desk Support level - Other:
I00023646 4 Onshore service desk required
I00023646 5 Service management tool set deployed
I00023646 6 Service management tool set - Other:
I00023646 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00023646 8 Client primary business driver for outsourcing
I00023646 9 Client primary business driver for outsourcing - Other:
I00023646 10 Self Service requirement
I00023646 1 Geographic location
I00023646 2 Number of physical images
I00023646 3 Number of virtual images
I00023646 4 OS type
I00023646 5 Websphere version (if in environment)
I00023646 6 Apache version (if in environment)
I00023646 7 Oracle DB version (if in environment)
I00023646 8 SQL version (if in environment)
I00023646 9 SAP version (if in environment)
I00023646 10 MS Dynamics version (if in environment)
I00023649 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00023649 2 Tool(s) Availability
I00023649 3 Breakdown of testing types
I00023649 4 Phases of testing included in contract
I00023649 5 Total number of customer use cases/test cases (enter 5 digits)
I00023649 6 % of use cases/test cases automated
I00023649 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00023649 8 Industry compliance, standards, security delivery models needs of the customer
I00023649 9 Is testing bundled with Apps services?
I00023649 10
I00023693 1 SLMS Services contracted
I00023693 2 Number of countries that require support and/or invoicing :
I00023693 3 List of software publishers in scope
I00023693 4 Software publishers in scope - Other:
I00023693 5 # of seats in Microsoft Enterprise Agreement
I00023693 6 Key driver for client decision
I00023693 7 Total $ annual software spend ($M)
I00023693 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00023693 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00023693 10 Asset inventory tooling used by customer
I00023695 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00023695 2 Tool(s) Availability
I00023695 3 Breakdown of testing types
I00023695 4 Phases of testing included in contract
I00023695 5 Total number of customer use cases/test cases (enter 5 digits)
I00023695 6 % of use cases/test cases automated
I00023695 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00023695 8 Industry compliance, standards, security delivery models needs of the customer
I00023695 9 Is testing bundled with Apps services?
I00023695 10
I00023703 1 Application types in scope
I00023703 2 Total number of applications in scope
I00023703 3 Percent of Total App Portfolio in scope
I00023703 4 Is customer global
I00023703 5 T&T Duration – Transition program (Unit: Weeks)
I00023703 6 T&T Duration – Transformation program (Unit: Months)
I00023703 7 AMS operating model included
I00023703 8 Service levels type included
I00023703 9 Application technologies in scope
I00023703 10 AMS standard tools and solution components
I00023710 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00023710 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00023710 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00023710 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00023710 5 Did an ES Client or Practice Principal help sell this engagement
I00023710 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00023710 7 Client executive sponsor title -
I00023710 8 Will we produce a formal written client deliverable?
I00023710 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023710 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023713 1 SLMS Services contracted
I00023713 2 Number of countries that require support and/or invoicing :
I00023713 3 List of software publishers in scope
I00023713 4 Software publishers in scope - Other:
I00023713 5 # of seats in Microsoft Enterprise Agreement
I00023713 6 Key driver for client decision
I00023713 7 Total $ annual software spend ($M)
I00023713 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00023713 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00023713 10 Asset inventory tooling used by customer
I00023748 1 Nature of the Engagement
I00023748 2 Nature of Engagement - Other:
I00023748 3 Execution Methodology
I00023748 4 Execution Methodology - Other:
I00023748 5 Contract Type
I00023748 6 Hosting partner for in scope apps
I00023748 7 Hosting partner for in scope apps - Other:
I00023748 8 Main competitor
I00023748 9 Is engagement global or local
I00023748 10 Application technologies used - Other:
I00023749 1 Application types in scope
I00023749 2 Total number of applications in scope
I00023749 3 Percent of Total App Portfolio in scope
I00023749 4 Is customer global
I00023749 5 T&T Duration – Transition program (Unit: Weeks)
I00023749 6 T&T Duration – Transformation program (Unit: Months)
I00023749 7 AMS operating model included
I00023749 8 Service levels type included
I00023749 9 Application technologies in scope
I00023749 10 AMS standard tools and solution components
I00023758 1 Geographic location
I00023758 2 Number of physical images
I00023758 3 Number of virtual images
I00023758 4 OS type
I00023758 5 Websphere version (if in environment)
I00023758 6 Apache version (if in environment)
I00023758 7 Oracle DB version (if in environment)
I00023758 8 SQL version (if in environment)
I00023758 9 SAP version (if in environment)
I00023758 10 MS Dynamics version (if in environment)
I00023761 1 Deal scope for Site Support
I00023761 2 Device type(s) to be supported
I00023761 3 Site Support levels requested
I00023761 4 Site Support levels requested - Other:
I00023761 5 Single site location or multiple
I00023761 6 Locations requiring Site Support
I00023761 7 Service management tool set deployed
I00023761 8 Client primary business driver for outsourcing
I00023761 9 Delivery mode
I00023761 10
I00023790 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 5 Did an ES Client or Practice Principal help sell this engagement
I00023790 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00023790 7 Client executive sponsor title -
I00023790 8 Will we produce a formal written client deliverable?
I00023790 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023790 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023790 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 5 Did an ES Client or Practice Principal help sell this engagement
I00023790 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00023790 7 Client executive sponsor title -
I00023790 8 Will we produce a formal written client deliverable?
I00023790 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023790 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023790 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00023790 5 Did an ES Client or Practice Principal help sell this engagement
I00023790 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00023790 7 Client executive sponsor title -
I00023790 8 Will we produce a formal written client deliverable?
I00023790 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023790 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023800 1 Number of Widows 2012 virtual/physical images
I00023800 2 Number of Linux virtual/physical images
I00023800 3 Number of Redhat virtual/physical images
I00023800 4 SAP version (if in environment)
I00023800 5 MS Dynamics version (if in environment)
I00023800 6 Sharepoint version (if in environment)
I00023800 7 Custom Applications in environment
I00023800 8 Websphere version (if in environment)
I00023800 9 JBOSS version (if in environment)
I00023800 10 Apache version (if in environment)
I00023803 1 Nature of the Engagement
I00023803 2 Nature of Engagement - Other:
I00023803 3 Execution Methodology
I00023803 4 Execution Methodology - Other:
I00023803 5 Contract Type
I00023803 6 Hosting partner for in scope apps
I00023803 7 Hosting partner for in scope apps - Other:
I00023803 8 Main competitor
I00023803 9 Is engagement global or local
I00023803 10 Application technologies used - Other:
I00023810 1 Nature of the Engagement
I00023810 2 Nature of Engagement - Other:
I00023810 3 Execution Methodology
I00023810 4 Execution Methodology - Other:
I00023810 5 Contract Type
I00023810 6 Hosting partner for in scope apps
I00023810 7 Hosting partner for in scope apps - Other:
I00023810 8 Main competitor
I00023810 9 Is engagement global or local
I00023810 10 Application technologies used - Other:
I00023814 1 Geographic location
I00023814 2 Number of physical images
I00023814 3 Number of virtual images
I00023814 4 OS type
I00023814 5 Websphere version (if in environment)
I00023814 6 Apache version (if in environment)
I00023814 7 Oracle DB version (if in environment)
I00023814 8 SQL version (if in environment)
I00023814 9 SAP version (if in environment)
I00023814 10 MS Dynamics version (if in environment)
I00023816 1 Scope of Services
I00023816 2 Products Used
I00023816 3 Products Used - Other:
I00023816 4 Supported Channels
I00023816 5 Supported Channels - Other:
I00023816 6 Delivery Locations
I00023816 7 Third-Party Partners used :
I00023816 8
I00023816 9
I00023816 10
I00023846 1 Application types in scope
I00023846 2 Total number of applications in scope
I00023846 3 Percent of Total App Portfolio in scope
I00023846 4 Is customer global
I00023846 5 T&T Duration – Transition program (Unit: Weeks)
I00023846 6 T&T Duration – Transformation program (Unit: Months)
I00023846 7 AMS operating model included
I00023846 8 Service levels type included
I00023846 9 Application technologies in scope
I00023846 10 AMS standard tools and solution components
I00023857 1 Geographic location
I00023857 2 Number of physical images
I00023857 3 Number of virtual images
I00023857 4 OS type
I00023857 5 Websphere version (if in environment)
I00023857 6 Apache version (if in environment)
I00023857 7 Oracle DB version (if in environment)
I00023857 8 SQL version (if in environment)
I00023857 9 SAP version (if in environment)
I00023857 10 MS Dynamics version (if in environment)
I00023894 1 Nature of the Engagement
I00023894 2 Nature of Engagement - Other:
I00023894 3 Execution Methodology
I00023894 4 Execution Methodology - Other:
I00023894 5 Contract Type
I00023894 6 Hosting partner for in scope apps
I00023894 7 Hosting partner for in scope apps - Other:
I00023894 8 Main competitor
I00023894 9 Is engagement global or local
I00023894 10 Application technologies used - Other:
I00023898 1 Deal scope for Site Support
I00023898 2 Device type(s) to be supported
I00023898 3 Site Support levels requested
I00023898 4 Site Support levels requested - Other:
I00023898 5 Single site location or multiple
I00023898 6 Locations requiring Site Support
I00023898 7 Service management tool set deployed
I00023898 8 Client primary business driver for outsourcing
I00023898 9 Delivery mode
I00023898 10
I00023927 1 Nature of the Engagement
I00023927 2 Nature of Engagement - Other:
I00023927 3 Execution Methodology
I00023927 4 Execution Methodology - Other:
I00023927 5 Contract Type
I00023927 6 Hosting partner for in scope apps
I00023927 7 Hosting partner for in scope apps - Other:
I00023927 8 Main competitor
I00023927 9 Is engagement global or local
I00023927 10 Application technologies used - Other:
I00023931 1 Application types in scope
I00023931 2 Total number of applications in scope
I00023931 3 Percent of Total App Portfolio in scope
I00023931 4 Is customer global
I00023931 5 T&T Duration – Transition program (Unit: Weeks)
I00023931 6 T&T Duration – Transformation program (Unit: Months)
I00023931 7 AMS operating model included
I00023931 8 Service levels type included
I00023931 9 Application technologies in scope
I00023931 10 AMS standard tools and solution components
I00023967 1 Nature of the Engagement
I00023967 2 Nature of Engagement - Other:
I00023967 3 Execution Methodology
I00023967 4 Execution Methodology - Other:
I00023967 5 Contract Type
I00023967 6 Hosting partner for in scope apps
I00023967 7 Hosting partner for in scope apps - Other:
I00023967 8 Main competitor
I00023967 9 Is engagement global or local
I00023967 10 Application technologies used - Other:
I00023970 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00023970 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00023970 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00023970 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00023970 5 Did an ES Client or Practice Principal help sell this engagement
I00023970 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00023970 7 Client executive sponsor title -
I00023970 8 Will we produce a formal written client deliverable?
I00023970 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023970 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00023980 1 Nature of the Engagement
I00023980 2 Nature of Engagement - Other:
I00023980 3 Execution Methodology
I00023980 4 Execution Methodology - Other:
I00023980 5 Contract Type
I00023980 6 Hosting partner for in scope apps
I00023980 7 Hosting partner for in scope apps - Other:
I00023980 8 Main competitor
I00023980 9 Is engagement global or local
I00023980 10 Application technologies used - Other:
I00023993 1 Deal scope for Site Support
I00023993 2 Device type(s) to be supported
I00023993 3 Site Support levels requested
I00023993 4 Site Support levels requested - Other:
I00023993 5 Single site location or multiple
I00023993 6 Locations requiring Site Support
I00023993 7 Service management tool set deployed
I00023993 8 Client primary business driver for outsourcing
I00023993 9 Delivery mode
I00023993 10
I00024042 1 Geographic location
I00024042 2 Number of physical images
I00024042 3 Number of virtual images
I00024042 4 OS type
I00024042 5 Websphere version (if in environment)
I00024042 6 Apache version (if in environment)
I00024042 7 Oracle DB version (if in environment)
I00024042 8 SQL version (if in environment)
I00024042 9 SAP version (if in environment)
I00024042 10 MS Dynamics version (if in environment)
I00024095 1 Application types in scope
I00024095 2 Total number of applications in scope
I00024095 3 Percent of Total App Portfolio in scope
I00024095 4 Is customer global
I00024095 5 T&T Duration – Transition program (Unit: Weeks)
I00024095 6 T&T Duration – Transformation program (Unit: Months)
I00024095 7 AMS operating model included
I00024095 8 Service levels type included
I00024095 9 Application technologies in scope
I00024095 10 AMS standard tools and solution components
I00024098 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00024098 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00024098 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00024098 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00024098 5 Did an ES Client or Practice Principal help sell this engagement
I00024098 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00024098 7 Client executive sponsor title -
I00024098 8 Will we produce a formal written client deliverable?
I00024098 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00024098 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00024128 1 Production HANA Database size (Unit TB)
I00024128 2 Annual predicted growth (Unit %)
I00024128 3 SAP HANA Products
I00024128 4 Propensity for consumption based pricing
I00024128 5 Infrastructure hosting location(s) with % location breakdown
I00024128 6 Landscape complexity
I00024128 7 HANA Services
I00024128 8
I00024128 9
I00024128 10
I00024148 1 Device type(s) to be supported
I00024148 2 Service Desk Support levels requested
I00024148 3 Service Desk Support level - Other:
I00024148 4 Onshore service desk required
I00024148 5 Service management tool set deployed
I00024148 6 Service management tool set - Other:
I00024148 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00024148 8 Client primary business driver for outsourcing
I00024148 9 Client primary business driver for outsourcing - Other:
I00024148 10 Self Service requirement
I00024148 1 Deal scope for Site Support
I00024148 2 Device type(s) to be supported
I00024148 3 Site Support levels requested
I00024148 4 Site Support levels requested - Other:
I00024148 5 Single site location or multiple
I00024148 6 Locations requiring Site Support
I00024148 7 Service management tool set deployed
I00024148 8 Client primary business driver for outsourcing
I00024148 9 Delivery mode
I00024148 10
I00024148 1 Recovery Time Objective (Unit hours)
I00024148 2 Recovery Point Objective (Unit hours)
I00024148 3 Number of virtual/physical image: Windows 3062
I00024148 4 Number of virtual/physical images: Linux
I00024148 5 Number of virtual/physical images: Redhat
I00024148 6 Number of virtual/physical images: AIX
I00024148 7 Number of virtual/physical images: Solaris
I00024148 8 Number of virtual/physical images: -UX
I00024148 9 Amount of Protected Storage (Unit TB)
I00024148 10 What industry compliance, security levels, regulatory were needed?
I00024148 1 Geographic location
I00024148 2 Number of physical images
I00024148 3 Number of virtual images
I00024148 4 OS type
I00024148 5 Websphere version (if in environment)
I00024148 6 Apache version (if in environment)
I00024148 7 Oracle DB version (if in environment)
I00024148 8 SQL version (if in environment)
I00024148 9 SAP version (if in environment)
I00024148 10 MS Dynamics version (if in environment)
I00024176 1 Nature of the Engagement
I00024176 2 Nature of Engagement - Other:
I00024176 3 Execution Methodology
I00024176 4 Execution Methodology - Other:
I00024176 5 Contract Type
I00024176 6 Hosting partner for in scope apps
I00024176 7 Hosting partner for in scope apps - Other:
I00024176 8 Main competitor
I00024176 9 Is engagement global or local
I00024176 10 Application technologies used - Other:
I00024204 1 Geographic location
I00024204 2 Number of physical images
I00024204 3 Number of virtual images
I00024204 4 OS type
I00024204 5 Websphere version (if in environment)
I00024204 6 Apache version (if in environment)
I00024204 7 Oracle DB version (if in environment)
I00024204 8 SQL version (if in environment)
I00024204 9 SAP version (if in environment)
I00024204 10 MS Dynamics version (if in environment)
I00024319 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00024319 2 Tool(s) Availability
I00024319 3 Breakdown of testing types
I00024319 4 Phases of testing included in contract
I00024319 5 Total number of customer use cases/test cases (enter 5 digits)
I00024319 6 % of use cases/test cases automated
I00024319 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00024319 8 Industry compliance, standards, security delivery models needs of the customer
I00024319 9 Is testing bundled with Apps services?
I00024319 10
I00024360 1 Deal scope for Site Support
I00024360 2 Device type(s) to be supported
I00024360 3 Site Support levels requested
I00024360 4 Site Support levels requested - Other:
I00024360 5 Single site location or multiple
I00024360 6 Locations requiring Site Support
I00024360 7 Service management tool set deployed
I00024360 8 Client primary business driver for outsourcing
I00024360 9 Delivery mode
I00024360 10
I00024379 1 Geographic location
I00024379 2 Number of physical images
I00024379 3 Number of virtual images
I00024379 4 OS type
I00024379 5 Websphere version (if in environment)
I00024379 6 Apache version (if in environment)
I00024379 7 Oracle DB version (if in environment)
I00024379 8 SQL version (if in environment)
I00024379 9 SAP version (if in environment)
I00024379 10 MS Dynamics version (if in environment)
I00024379 1 Nature of the Engagement
I00024379 2 Nature of Engagement - Other:
I00024379 3 Execution Methodology
I00024379 4 Execution Methodology - Other:
I00024379 5 Contract Type
I00024379 6 Hosting partner for in scope apps
I00024379 7 Hosting partner for in scope apps - Other:
I00024379 8 Main competitor
I00024379 9 Is engagement global or local
I00024379 10 Application technologies used - Other:
I00024379 1 Nature of the Engagement
I00024379 2 Nature of Engagement - Other:
I00024379 3 Execution Methodology
I00024379 4 Execution Methodology - Other:
I00024379 5 Contract Type
I00024379 6 Hosting partner for in scope apps
I00024379 7 Hosting partner for in scope apps - Other:
I00024379 8 Main competitor
I00024379 9 Is engagement global or local
I00024379 10 Application technologies used - Other:
I00024386 1 Nature of the Engagement
I00024386 2 Nature of Engagement - Other:
I00024386 3 Execution Methodology
I00024386 4 Execution Methodology - Other:
I00024386 5 Contract Type
I00024386 6 Hosting partner for in scope apps
I00024386 7 Hosting partner for in scope apps - Other:
I00024386 8 Main competitor
I00024386 9 Is engagement global or local
I00024386 10 Application technologies used - Other:
I00024387 1 Nature of the Engagement
I00024387 2 Nature of Engagement - Other:
I00024387 3 Execution Methodology
I00024387 4 Execution Methodology - Other:
I00024387 5 Contract Type
I00024387 6 Hosting partner for in scope apps
I00024387 7 Hosting partner for in scope apps - Other:
I00024387 8 Main competitor
I00024387 9 Is engagement global or local
I00024387 10 Application technologies used - Other:
I00024387 1 Nature of the Engagement
I00024387 2 Nature of Engagement - Other:
I00024387 3 Execution Methodology
I00024387 4 Execution Methodology - Other:
I00024387 5 Contract Type
I00024387 6 Hosting partner for in scope apps
I00024387 7 Hosting partner for in scope apps - Other:
I00024387 8 Main competitor
I00024387 9 Is engagement global or local
I00024387 10 Application technologies used - Other:
I00024397 1 Nature of the Engagement
I00024397 2 Nature of Engagement - Other:
I00024397 3 Execution Methodology
I00024397 4 Execution Methodology - Other:
I00024397 5 Contract Type
I00024397 6 Hosting partner for in scope apps
I00024397 7 Hosting partner for in scope apps - Other:
I00024397 8 Main competitor
I00024397 9 Is engagement global or local
I00024397 10 Application technologies used - Other:
I00024400 1 Deal scope for Site Support
I00024400 2 Device type(s) to be supported
I00024400 3 Site Support levels requested
I00024400 4 Site Support levels requested - Other:
I00024400 5 Single site location or multiple
I00024400 6 Locations requiring Site Support
I00024400 7 Service management tool set deployed
I00024400 8 Client primary business driver for outsourcing
I00024400 9 Delivery mode
I00024400 10
I00024408 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00024408 2 Tool(s) Availability
I00024408 3 Breakdown of testing types
I00024408 4 Phases of testing included in contract
I00024408 5 Total number of customer use cases/test cases (enter 5 digits)
I00024408 6 % of use cases/test cases automated
I00024408 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00024408 8 Industry compliance, standards, security delivery models needs of the customer
I00024408 9 Is testing bundled with Apps services?
I00024408 10
I00024426 1 Application types in scope
I00024426 2 Total number of applications in scope
I00024426 3 Percent of Total App Portfolio in scope
I00024426 4 Is customer global
I00024426 5 T&T Duration – Transition program (Unit: Weeks)
I00024426 6 T&T Duration – Transformation program (Unit: Months)
I00024426 7 AMS operating model included
I00024426 8 Service levels type included
I00024426 9 Application technologies in scope
I00024426 10 AMS standard tools and solution components
I00024452 1 Deal scope for Site Support
I00024452 2 Device type(s) to be supported
I00024452 3 Site Support levels requested
I00024452 4 Site Support levels requested - Other:
I00024452 5 Single site location or multiple
I00024452 6 Locations requiring Site Support
I00024452 7 Service management tool set deployed
I00024452 8 Client primary business driver for outsourcing
I00024452 9 Delivery mode
I00024452 10
I00024480 1 Client geographies serviced
I00024480 2 Service delivery locations
I00024480 3 Enabling solutions implemented (what did we sell?)
I00024480 4 Number of members enrolled
I00024480 5 Number of providers enrolled
I00024480 6 Number of claims processed (annual)
I00024480 7 Number of encounters (annual)
I00024480 8 Dollar value of claims processed (annual)
I00024480 9 Average number of calls per month
I00024480 10 DDI effort in hours
I00024490 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00024490 2 Tool(s) Availability
I00024490 3 Breakdown of testing types
I00024490 4 Phases of testing included in contract
I00024490 5 Total number of customer use cases/test cases (enter 5 digits)
I00024490 6 % of use cases/test cases automated
I00024490 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00024490 8 Industry compliance, standards, security delivery models needs of the customer
I00024490 9 Is testing bundled with Apps services?
I00024490 10
I00024517 1 Specific Mobile Applications Service delivered
I00024517 2 Primary targeted end-user type
I00024517 3 Targeted number of end-users :
I00024517 4 Primary Business Driver
I00024517 5 Primary business driver - Other:
I00024517 6 Cloud pull through business $M
I00024517 7 If existing industry solution used, please describe (optional) -
I00024517 8 Single mobile OS or multiple mobile
I00024517 9 Backend Type
I00024517 10 Backend Type - Other:
I00024524 1 Nature of the Engagement
I00024524 2 Nature of Engagement - Other:
I00024524 3 Execution Methodology
I00024524 4 Execution Methodology - Other:
I00024524 5 Contract Type
I00024524 6 Hosting partner for in scope apps
I00024524 7 Hosting partner for in scope apps - Other:
I00024524 8 Main competitor
I00024524 9 Is engagement global or local
I00024524 10 Application technologies used - Other:
I00024535 1 SLMS Services contracted
I00024535 2 Number of countries that require support and/or invoicing :
I00024535 3 List of software publishers in scope
I00024535 4 Software publishers in scope - Other:
I00024535 5 # of seats in Microsoft Enterprise Agreement
I00024535 6 Key driver for client decision
I00024535 7 Total $ annual software spend ($M)
I00024535 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00024535 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00024535 10 Asset inventory tooling used by customer
I00024545 1 Application types in scope
I00024545 2 Total number of applications in scope
I00024545 3 Percent of Total App Portfolio in scope
I00024545 4 Is customer global
I00024545 5 T&T Duration – Transition program (Unit: Weeks)
I00024545 6 T&T Duration – Transformation program (Unit: Months)
I00024545 7 AMS operating model included
I00024545 8 Service levels type included
I00024545 9 Application technologies in scope
I00024545 10 AMS standard tools and solution components
I00024545 1 Geographic location
I00024545 2 Number of physical images
I00024545 3 Number of virtual images
I00024545 4 OS type
I00024545 5 Websphere version (if in environment)
I00024545 6 Apache version (if in environment)
I00024545 7 Oracle DB version (if in environment)
I00024545 8 SQL version (if in environment)
I00024545 9 SAP version (if in environment)
I00024545 10 MS Dynamics version (if in environment)
I00024555 1 Geographic location
I00024555 2 Number of physical images
I00024555 3 Number of virtual images
I00024555 4 OS type
I00024555 5 Websphere version (if in environment)
I00024555 6 Apache version (if in environment)
I00024555 7 Oracle DB version (if in environment)
I00024555 8 SQL version (if in environment)
I00024555 9 SAP version (if in environment)
I00024555 10 MS Dynamics version (if in environment)
I00024558 1 Processes in scope
I00024558 2 Processes in scope - Other:
I00024558 3 Client geographies serviced
I00024558 4 Service delivery locations
I00024558 5 Service delivery locations - Other:
I00024558 6 Enabling technologies implemented
I00024558 7 Enabling technologies implemented - Other:
I00024558 8 Client Finance systems utilized
I00024558 9 Client Finance systems utilized - Other:
I00024558 10 Key volume metrics
I00024581 1 Geographic location
I00024581 2 Number of physical images
I00024581 3 Number of virtual images
I00024581 4 OS type
I00024581 5 Websphere version (if in environment)
I00024581 6 Apache version (if in environment)
I00024581 7 Oracle DB version (if in environment)
I00024581 8 SQL version (if in environment)
I00024581 9 SAP version (if in environment)
I00024581 10 MS Dynamics version (if in environment)
I00024587 1 Geographic location
I00024587 2 Number of physical images
I00024587 3 Number of virtual images
I00024587 4 OS type
I00024587 5 Websphere version (if in environment)
I00024587 6 Apache version (if in environment)
I00024587 7 Oracle DB version (if in environment)
I00024587 8 SQL version (if in environment)
I00024587 9 SAP version (if in environment)
I00024587 10 MS Dynamics version (if in environment)
I00024625 1 Nature of the Engagement
I00024625 2 Nature of Engagement - Other:
I00024625 3 Execution Methodology
I00024625 4 Execution Methodology - Other:
I00024625 5 Contract Type
I00024625 6 Hosting partner for in scope apps
I00024625 7 Hosting partner for in scope apps - Other:
I00024625 8 Main competitor
I00024625 9 Is engagement global or local
I00024625 10 Application technologies used - Other:
I00024649 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00024649 2 Tool(s) Availability
I00024649 3 Breakdown of testing types
I00024649 4 Phases of testing included in contract
I00024649 5 Total number of customer use cases/test cases (enter 5 digits)
I00024649 6 % of use cases/test cases automated
I00024649 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00024649 8 Industry compliance, standards, security delivery models needs of the customer
I00024649 9 Is testing bundled with Apps services?
I00024649 10
I00024651 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00024651 2 Tool(s) Availability
I00024651 3 Breakdown of testing types
I00024651 4 Phases of testing included in contract
I00024651 5 Total number of customer use cases/test cases (enter 5 digits)
I00024651 6 % of use cases/test cases automated
I00024651 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00024651 8 Industry compliance, standards, security delivery models needs of the customer
I00024651 9 Is testing bundled with Apps services?
I00024651 10
I00024690 1 CEM Contact Number of seats
I00024690 2 CEM Contact Number of annual transactions
I00024690 3 CEM Contact Number of countries
I00024690 4 CEM Contact Number of languages required
I00024690 5 Onshore required ?
I00024690 6 Near shore required?
I00024690 7 Off-shore required?
I00024690 8 Are analytics required?
I00024690 9 Are cloud (customer agents) required?
I00024690 10 Is a hybrid model ( + customer agents) required?
I00024700 1 Application types in scope
I00024700 2 Total number of applications in scope
I00024700 3 Percent of Total App Portfolio in scope
I00024700 4 Is customer global
I00024700 5 T&T Duration – Transition program (Unit: Weeks)
I00024700 6 T&T Duration – Transformation program (Unit: Months)
I00024700 7 AMS operating model included
I00024700 8 Service levels type included
I00024700 9 Application technologies in scope
I00024700 10 AMS standard tools and solution components
I00024705 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00024705 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00024705 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00024705 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00024705 5 Did an ES Client or Practice Principal help sell this engagement
I00024705 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00024705 7 Client executive sponsor title -
I00024705 8 Will we produce a formal written client deliverable?
I00024705 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00024705 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00024793 1 Geographic location
I00024793 2 Number of physical images
I00024793 3 Number of virtual images
I00024793 4 OS type
I00024793 5 Websphere version (if in environment)
I00024793 6 Apache version (if in environment)
I00024793 7 Oracle DB version (if in environment)
I00024793 8 SQL version (if in environment)
I00024793 9 SAP version (if in environment)
I00024793 10 MS Dynamics version (if in environment)
I00024799 1 Client geographies serviced
I00024799 2 Service delivery locations
I00024799 3 Enabling solutions implemented (what did we sell?)
I00024799 4 Number of members enrolled
I00024799 5 Number of providers enrolled
I00024799 6 Number of claims processed (annual)
I00024799 7 Number of encounters (annual)
I00024799 8 Dollar value of claims processed (annual)
I00024799 9 Average number of calls per month
I00024799 10 DDI effort in hours
I00024808 1 Device type(s) to be supported
I00024808 2 Service Desk Support levels requested
I00024808 3 Service Desk Support level - Other:
I00024808 4 Onshore service desk required
I00024808 5 Service management tool set deployed
I00024808 6 Service management tool set - Other:
I00024808 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00024808 8 Client primary business driver for outsourcing
I00024808 9 Client primary business driver for outsourcing - Other:
I00024808 10 Self Service requirement
I00024808 1 Deal scope for Site Support
I00024808 2 Device type(s) to be supported
I00024808 3 Site Support levels requested
I00024808 4 Site Support levels requested - Other:
I00024808 5 Single site location or multiple
I00024808 6 Locations requiring Site Support
I00024808 7 Service management tool set deployed
I00024808 8 Client primary business driver for outsourcing
I00024808 9 Delivery mode
I00024808 10
I00024832 1 Geographic location
I00024832 2 Number of 3rd party suppliers
I00024832 3 Configuration Item (CI) Types
I00024832 4 Configuration Item (CI) Types - Other:
I00024832 5 Configuration Item (CI) Quantities
I00024832 6 Current # of defined Vital Business Functions (VBFs)
I00024832 7 Current # of defined SLA’s
I00024832 8 Current ESM customer
I00024832 9 What industry compliance, security levels, our client mandated restrictions are needed
I00024832 10
I00024866 1 Nature of the Engagement
I00024866 2 Nature of Engagement - Other:
I00024866 3 Execution Methodology
I00024866 4 Execution Methodology - Other:
I00024866 5 Contract Type
I00024866 6 Hosting partner for in scope apps
I00024866 7 Hosting partner for in scope apps - Other:
I00024866 8 Main competitor
I00024866 9 Is engagement global or local
I00024866 10 Application technologies used - Other:
I00024872 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00024872 2 Tool(s) Availability
I00024872 3 Breakdown of testing types
I00024872 4 Phases of testing included in contract
I00024872 5 Total number of customer use cases/test cases (enter 5 digits)
I00024872 6 % of use cases/test cases automated
I00024872 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00024872 8 Industry compliance, standards, security delivery models needs of the customer
I00024872 9 Is testing bundled with Apps services?
I00024872 10
I00024902 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00024902 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00024902 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00024902 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00024902 5 Did an ES Client or Practice Principal help sell this engagement
I00024902 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00024902 7 Client executive sponsor title -
I00024902 8 Will we produce a formal written client deliverable?
I00024902 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00024902 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00024902 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00024902 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00024902 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00024902 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00024902 5 Did an ES Client or Practice Principal help sell this engagement
I00024902 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00024902 7 Client executive sponsor title -
I00024902 8 Will we produce a formal written client deliverable?
I00024902 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00024902 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00024908 1 Geographic location
I00024908 2 Number of physical images
I00024908 3 Number of virtual images
I00024908 4 OS type
I00024908 5 Websphere version (if in environment)
I00024908 6 Apache version (if in environment)
I00024908 7 Oracle DB version (if in environment)
I00024908 8 SQL version (if in environment)
I00024908 9 SAP version (if in environment)
I00024908 10 MS Dynamics version (if in environment)
I00024913 1 CEM Contact Number of seats
I00024913 2 CEM Contact Number of annual transactions
I00024913 3 CEM Contact Number of countries
I00024913 4 CEM Contact Number of languages required
I00024913 5 Onshore required ?
I00024913 6 Near shore required?
I00024913 7 Off-shore required?
I00024913 8 Are analytics required?
I00024913 9 Are cloud (customer agents) required?
I00024913 10 Is a hybrid model ( + customer agents) required?
I00024962 1 Client geographies serviced
I00024962 2 Service delivery locations
I00024962 3 Enabling solutions implemented (what did we sell?)
I00024962 4 Number of members enrolled
I00024962 5 Number of providers enrolled
I00024962 6 Number of claims processed (annual)
I00024962 7 Number of encounters (annual)
I00024962 8 Dollar value of claims processed (annual)
I00024962 9 Average number of calls per month
I00024962 10 DDI effort in hours
I00024976 1 Device type(s) to be supported
I00024976 2 Service Desk Support levels requested
I00024976 3 Service Desk Support level - Other:
I00024976 4 Onshore service desk required
I00024976 5 Service management tool set deployed
I00024976 6 Service management tool set - Other:
I00024976 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00024976 8 Client primary business driver for outsourcing
I00024976 9 Client primary business driver for outsourcing - Other:
I00024976 10 Self Service requirement
I00025018 1 Client geographies serviced
I00025018 2 Service delivery locations
I00025018 3 Enabling solutions implemented (what did we sell?)
I00025018 4 Number of members enrolled
I00025018 5 Number of providers enrolled
I00025018 6 Number of claims processed (annual)
I00025018 7 Number of encounters (annual)
I00025018 8 Dollar value of claims processed (annual)
I00025018 9 Average number of calls per month
I00025018 10 DDI effort in hours
I00025019 1 Nature of the Engagement
I00025019 2 Nature of Engagement - Other:
I00025019 3 Execution Methodology
I00025019 4 Execution Methodology - Other:
I00025019 5 Contract Type
I00025019 6 Hosting partner for in scope apps
I00025019 7 Hosting partner for in scope apps - Other:
I00025019 8 Main competitor
I00025019 9 Is engagement global or local
I00025019 10 Application technologies used - Other:
I00025050 1 Deal scope for Site Support
I00025050 2 Device type(s) to be supported
I00025050 3 Site Support levels requested
I00025050 4 Site Support levels requested - Other:
I00025050 5 Single site location or multiple
I00025050 6 Locations requiring Site Support
I00025050 7 Service management tool set deployed
I00025050 8 Client primary business driver for outsourcing
I00025050 9 Delivery mode
I00025050 10
I00025051 1 Client geographies serviced
I00025051 2 Service delivery locations
I00025051 3 Enabling solutions implemented (what did we sell?)
I00025051 4 Number of members enrolled
I00025051 5 Number of providers enrolled
I00025051 6 Number of claims processed (annual)
I00025051 7 Number of encounters (annual)
I00025051 8 Dollar value of claims processed (annual)
I00025051 9 Average number of calls per month
I00025051 10 DDI effort in hours
I00025126 1 Nature of the Engagement
I00025126 2 Nature of Engagement - Other:
I00025126 3 Execution Methodology
I00025126 4 Execution Methodology - Other:
I00025126 5 Contract Type
I00025126 6 Hosting partner for in scope apps
I00025126 7 Hosting partner for in scope apps - Other:
I00025126 8 Main competitor
I00025126 9 Is engagement global or local
I00025126 10 Application technologies used - Other:
I00025129 1 Geographic location
I00025129 2 Number of physical images
I00025129 3 Number of virtual images
I00025129 4 OS type
I00025129 5 Websphere version (if in environment)
I00025129 6 Apache version (if in environment)
I00025129 7 Oracle DB version (if in environment)
I00025129 8 SQL version (if in environment)
I00025129 9 SAP version (if in environment)
I00025129 10 MS Dynamics version (if in environment)
I00025168 1 Nature of the Engagement
I00025168 2 Nature of Engagement - Other:
I00025168 3 Execution Methodology
I00025168 4 Execution Methodology - Other:
I00025168 5 Contract Type
I00025168 6 Hosting partner for in scope apps
I00025168 7 Hosting partner for in scope apps - Other:
I00025168 8 Main competitor
I00025168 9 Is engagement global or local
I00025168 10 Application technologies used - Other:
I00025189 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00025189 2 Tool(s) Availability
I00025189 3 Breakdown of testing types
I00025189 4 Phases of testing included in contract
I00025189 5 Total number of customer use cases/test cases (enter 5 digits)
I00025189 6 % of use cases/test cases automated
I00025189 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00025189 8 Industry compliance, standards, security delivery models needs of the customer
I00025189 9 Is testing bundled with Apps services?
I00025189 10
I00025190 1 Deal scope for Site Support
I00025190 2 Device type(s) to be supported
I00025190 3 Site Support levels requested
I00025190 4 Site Support levels requested - Other:
I00025190 5 Single site location or multiple
I00025190 6 Locations requiring Site Support
I00025190 7 Service management tool set deployed
I00025190 8 Client primary business driver for outsourcing
I00025190 9 Delivery mode
I00025190 10
I00025197 1 Recovery Time Objective (Unit hours)
I00025197 2 Recovery Point Objective (Unit hours)
I00025197 3 Number of virtual/physical image: Windows 3104
I00025197 4 Number of virtual/physical images: Linux
I00025197 5 Number of virtual/physical images: Redhat
I00025197 6 Number of virtual/physical images: AIX
I00025197 7 Number of virtual/physical images: Solaris
I00025197 8 Number of virtual/physical images: -UX
I00025197 9 Amount of Protected Storage (Unit TB)
I00025197 10 What industry compliance, security levels, regulatory were needed?
I00025226 1 Geographic location
I00025226 2 Number of physical images
I00025226 3 Number of virtual images
I00025226 4 OS type
I00025226 5 Websphere version (if in environment)
I00025226 6 Apache version (if in environment)
I00025226 7 Oracle DB version (if in environment)
I00025226 8 SQL version (if in environment)
I00025226 9 SAP version (if in environment)
I00025226 10 MS Dynamics version (if in environment)
I00025226 1 Geographic location
I00025226 2 Number of physical images
I00025226 3 Number of virtual images
I00025226 4 OS type
I00025226 5 Websphere version (if in environment)
I00025226 6 Apache version (if in environment)
I00025226 7 Oracle DB version (if in environment)
I00025226 8 SQL version (if in environment)
I00025226 9 SAP version (if in environment)
I00025226 10 MS Dynamics version (if in environment)
I00025242 1 Geographic location
I00025242 2 Number of physical images
I00025242 3 Number of virtual images
I00025242 4 OS type
I00025242 5 Websphere version (if in environment)
I00025242 6 Apache version (if in environment)
I00025242 7 Oracle DB version (if in environment)
I00025242 8 SQL version (if in environment)
I00025242 9 SAP version (if in environment)
I00025242 10 MS Dynamics version (if in environment)
I00025242 1 Client geographies serviced
I00025242 2 Service delivery locations
I00025242 3 Enabling solutions implemented (what did we sell?)
I00025242 4 Number of members enrolled
I00025242 5 Number of providers enrolled
I00025242 6 Number of claims processed (annual)
I00025242 7 Number of encounters (annual)
I00025242 8 Dollar value of claims processed (annual)
I00025242 9 Average number of calls per month
I00025242 10 DDI effort in hours
I00025309 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00025309 2 Tool(s) Availability
I00025309 3 Breakdown of testing types
I00025309 4 Phases of testing included in contract
I00025309 5 Total number of customer use cases/test cases (enter 5 digits)
I00025309 6 % of use cases/test cases automated
I00025309 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00025309 8 Industry compliance, standards, security delivery models needs of the customer
I00025309 9 Is testing bundled with Apps services?
I00025309 10
I00025349 1 Nature of the Engagement
I00025349 2 Nature of Engagement - Other:
I00025349 3 Execution Methodology
I00025349 4 Execution Methodology - Other:
I00025349 5 Contract Type
I00025349 6 Hosting partner for in scope apps
I00025349 7 Hosting partner for in scope apps - Other:
I00025349 8 Main competitor
I00025349 9 Is engagement global or local
I00025349 10 Application technologies used - Other:
I00025357 1 Which offerings were sold?
I00025357 2 Number of seats
I00025357 3 Number of countries
I00025357 4 Number of sites
I00025357 5 Will this UC be hosted or on client premises?
I00025357 6 For hosted UC only, is alignment with telecom regulatory/tax compliance program required?
I00025357 7 If yes, what is the percentage of seats in licensed countries? (0-100%)
I00025357 8 Was there a consultative engagement to define the client business case?
I00025357 9 Was there an existing technology that required upgrade or replacement?
I00025357 10 What is the client's availability requirement?
I00025370 1 Total device number Win 7 devices
I00025370 2 Total device number Win 8.1 devices
I00025370 3 Total applications in scope
I00025370 4 Number of end user sites
I00025370 5 In how many countries
I00025370 6 Hardware vendors
I00025370 7 Hardware vendors in scope - other:
I00025370 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00025370 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00025370 10 Type(s) of custom engineering required:
I00025370 1 Geographic location
I00025370 2 Number of physical images
I00025370 3 Number of virtual images
I00025370 4 OS type
I00025370 5 Websphere version (if in environment)
I00025370 6 Apache version (if in environment)
I00025370 7 Oracle DB version (if in environment)
I00025370 8 SQL version (if in environment)
I00025370 9 SAP version (if in environment)
I00025370 10 MS Dynamics version (if in environment)
I00025384 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00025384 2 Tool(s) Availability
I00025384 3 Breakdown of testing types
I00025384 4 Phases of testing included in contract
I00025384 5 Total number of customer use cases/test cases (enter 5 digits)
I00025384 6 % of use cases/test cases automated
I00025384 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00025384 8 Industry compliance, standards, security delivery models needs of the customer
I00025384 9 Is testing bundled with Apps services?
I00025384 10
I00025419 1 Recovery Time Objective (Unit hours)
I00025419 2 Recovery Point Objective (Unit hours)
I00025419 3 Number of virtual/physical image: Windows 2071
I00025419 4 Number of virtual/physical images: Linux
I00025419 5 Number of virtual/physical images: Redhat
I00025419 6 Number of virtual/physical images: AIX
I00025419 7 Number of virtual/physical images: Solaris
I00025419 8 Number of virtual/physical images: -UX
I00025419 9 Amount of Protected Storage (Unit TB)
I00025419 10 What industry compliance, security levels, regulatory were needed?
I00025436 1 Application types in scope
I00025436 2 Total number of applications in scope
I00025436 3 Percent of Total App Portfolio in scope
I00025436 4 Is customer global
I00025436 5 T&T Duration – Transition program (Unit: Weeks)
I00025436 6 T&T Duration – Transformation program (Unit: Months)
I00025436 7 AMS operating model included
I00025436 8 Service levels type included
I00025436 9 Application technologies in scope
I00025436 10 AMS standard tools and solution components
I00025454 1 Geographic location
I00025454 2 Number of physical images
I00025454 3 Number of virtual images
I00025454 4 OS type
I00025454 5 Websphere version (if in environment)
I00025454 6 Apache version (if in environment)
I00025454 7 Oracle DB version (if in environment)
I00025454 8 SQL version (if in environment)
I00025454 9 SAP version (if in environment)
I00025454 10 MS Dynamics version (if in environment)
I00025459 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00025459 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00025459 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00025459 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00025459 5 Did an ES Client or Practice Principal help sell this engagement
I00025459 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00025459 7 Client executive sponsor title -
I00025459 8 Will we produce a formal written client deliverable?
I00025459 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00025459 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00025469 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00025469 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00025469 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00025469 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00025469 5 Did an ES Client or Practice Principal help sell this engagement
I00025469 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00025469 7 Client executive sponsor title -
I00025469 8 Will we produce a formal written client deliverable?
I00025469 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00025469 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00025470 1 Nature of the Engagement
I00025470 2 Nature of Engagement - Other:
I00025470 3 Execution Methodology
I00025470 4 Execution Methodology - Other:
I00025470 5 Contract Type
I00025470 6 Hosting partner for in scope apps
I00025470 7 Hosting partner for in scope apps - Other:
I00025470 8 Main competitor
I00025470 9 Is engagement global or local
I00025470 10 Application technologies used - Other:
I00025487 1 Application types in scope
I00025487 2 Total number of applications in scope
I00025487 3 Percent of Total App Portfolio in scope
I00025487 4 Is customer global
I00025487 5 T&T Duration – Transition program (Unit: Weeks)
I00025487 6 T&T Duration – Transformation program (Unit: Months)
I00025487 7 AMS operating model included
I00025487 8 Service levels type included
I00025487 9 Application technologies in scope
I00025487 10 AMS standard tools and solution components
I00025508 1 Geographic location
I00025508 2 Number of physical images
I00025508 3 Number of virtual images
I00025508 4 OS type
I00025508 5 Websphere version (if in environment)
I00025508 6 Apache version (if in environment)
I00025508 7 Oracle DB version (if in environment)
I00025508 8 SQL version (if in environment)
I00025508 9 SAP version (if in environment)
I00025508 10 MS Dynamics version (if in environment)
I00025514 1 Application types in scope
I00025514 2 Total number of applications in scope
I00025514 3 Percent of Total App Portfolio in scope
I00025514 4 Is customer global
I00025514 5 T&T Duration – Transition program (Unit: Weeks)
I00025514 6 T&T Duration – Transformation program (Unit: Months)
I00025514 7 AMS operating model included
I00025514 8 Service levels type included
I00025514 9 Application technologies in scope
I00025514 10 AMS standard tools and solution components
I00025520 1 Features selected
I00025520 2 Delivery location
I00025520 3 Tools used
I00025520 4 Project testing over contractual period
I00025520 5 What was the primary business driver?
I00025520 6 Primary business driver - Other:
I00025520 7
I00025520 8
I00025520 9
I00025520 10
I00025520 1 Application types in scope
I00025520 2 Total number of applications in scope
I00025520 3 Percent of Total App Portfolio in scope
I00025520 4 Is customer global
I00025520 5 T&T Duration – Transition program (Unit: Weeks)
I00025520 6 T&T Duration – Transformation program (Unit: Months)
I00025520 7 AMS operating model included
I00025520 8 Service levels type included
I00025520 9 Application technologies in scope
I00025520 10 AMS standard tools and solution components
I00025528 1 Application types in scope
I00025528 2 Total number of applications in scope
I00025528 3 Percent of Total App Portfolio in scope
I00025528 4 Is customer global
I00025528 5 T&T Duration – Transition program (Unit: Weeks)
I00025528 6 T&T Duration – Transformation program (Unit: Months)
I00025528 7 AMS operating model included
I00025528 8 Service levels type included
I00025528 9 Application technologies in scope
I00025528 10 AMS standard tools and solution components
I00025532 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00025532 2 Tool(s) Availability
I00025532 3 Breakdown of testing types
I00025532 4 Phases of testing included in contract
I00025532 5 Total number of customer use cases/test cases (enter 5 digits)
I00025532 6 % of use cases/test cases automated
I00025532 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00025532 8 Industry compliance, standards, security delivery models needs of the customer
I00025532 9 Is testing bundled with Apps services?
I00025532 10
I00025561 1 SLMS Services contracted
I00025561 2 Number of countries that require support and/or invoicing :
I00025561 3 List of software publishers in scope
I00025561 4 Software publishers in scope - Other:
I00025561 5 # of seats in Microsoft Enterprise Agreement
I00025561 6 Key driver for client decision
I00025561 7 Total $ annual software spend ($M)
I00025561 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00025561 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00025561 10 Asset inventory tooling used by customer
I00025561 1 Device type(s) to be supported
I00025561 2 Service Desk Support levels requested
I00025561 3 Service Desk Support level - Other:
I00025561 4 Onshore service desk required
I00025561 5 Service management tool set deployed
I00025561 6 Service management tool set - Other:
I00025561 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00025561 8 Client primary business driver for outsourcing
I00025561 9 Client primary business driver for outsourcing - Other:
I00025561 10 Self Service requirement
I00025572 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00025572 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00025572 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00025572 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00025572 5 Did an ES Client or Practice Principal help sell this engagement
I00025572 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00025572 7 Client executive sponsor title -
I00025572 8 Will we produce a formal written client deliverable?
I00025572 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00025572 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00025574 1 Client geographies serviced
I00025574 2 Service delivery locations
I00025574 3 Enabling solutions implemented (what did we sell?)
I00025574 4 Number of members enrolled
I00025574 5 Number of providers enrolled
I00025574 6 Number of claims processed (annual)
I00025574 7 Number of encounters (annual)
I00025574 8 Dollar value of claims processed (annual)
I00025574 9 Average number of calls per month
I00025574 10 DDI effort in hours
I00025623 1 Application types in scope
I00025623 2 Total number of applications in scope
I00025623 3 Percent of Total App Portfolio in scope
I00025623 4 Is customer global
I00025623 5 T&T Duration – Transition program (Unit: Weeks)
I00025623 6 T&T Duration – Transformation program (Unit: Months)
I00025623 7 AMS operating model included
I00025623 8 Service levels type included
I00025623 9 Application technologies in scope
I00025623 10 AMS standard tools and solution components
I00025623 1 Geographic location
I00025623 2 Number of physical images
I00025623 3 Number of virtual images
I00025623 4 OS type
I00025623 5 Websphere version (if in environment)
I00025623 6 Apache version (if in environment)
I00025623 7 Oracle DB version (if in environment)
I00025623 8 SQL version (if in environment)
I00025623 9 SAP version (if in environment)
I00025623 10 MS Dynamics version (if in environment)
I00025688 1 Deal scope for Site Support
I00025688 2 Device type(s) to be supported
I00025688 3 Site Support levels requested
I00025688 4 Site Support levels requested - Other:
I00025688 5 Single site location or multiple
I00025688 6 Locations requiring Site Support
I00025688 7 Service management tool set deployed
I00025688 8 Client primary business driver for outsourcing
I00025688 9 Delivery mode
I00025688 10
I00025689 1 Client geographies serviced
I00025689 2 Service delivery locations
I00025689 3 Enabling solutions implemented (what did we sell?)
I00025689 4 Number of members enrolled
I00025689 5 Number of providers enrolled
I00025689 6 Number of claims processed (annual)
I00025689 7 Number of encounters (annual)
I00025689 8 Dollar value of claims processed (annual)
I00025689 9 Average number of calls per month
I00025689 10 DDI effort in hours
I00025692 1 Geographic location
I00025692 2 Number of physical images
I00025692 3 Number of virtual images
I00025692 4 OS type
I00025692 5 Websphere version (if in environment)
I00025692 6 Apache version (if in environment)
I00025692 7 Oracle DB version (if in environment)
I00025692 8 SQL version (if in environment)
I00025692 9 SAP version (if in environment)
I00025692 10 MS Dynamics version (if in environment)
I00025698 1 Total device number Win 7 devices
I00025698 2 Total device number Win 8.1 devices
I00025698 3 Total applications in scope
I00025698 4 Number of end user sites
I00025698 5 In how many countries
I00025698 6 Hardware vendors
I00025698 7 Hardware vendors in scope - other:
I00025698 8 Did the client requirements result in near shore/on shore resources for application packaging, software d
I00025698 9 Percent of custom engineering work (beyond standard offering) to meet client specific requirements
I00025698 10 Type(s) of custom engineering required:
I00025726 1 Geographic location
I00025726 2 Number of physical images
I00025726 3 Number of virtual images
I00025726 4 OS type
I00025726 5 Websphere version (if in environment)
I00025726 6 Apache version (if in environment)
I00025726 7 Oracle DB version (if in environment)
I00025726 8 SQL version (if in environment)
I00025726 9 SAP version (if in environment)
I00025726 10 MS Dynamics version (if in environment)
I00025726 1 Geographic location
I00025726 2 Number of physical images
I00025726 3 Number of virtual images
I00025726 4 OS type
I00025726 5 Websphere version (if in environment)
I00025726 6 Apache version (if in environment)
I00025726 7 Oracle DB version (if in environment)
I00025726 8 SQL version (if in environment)
I00025726 9 SAP version (if in environment)
I00025726 10 MS Dynamics version (if in environment)
I00025760 1 Geographic location
I00025760 2 Number of Windows 2012 virtual/physical images
I00025760 3 Number of Linux virtual/physical images
I00025760 4 Number of Redhat virtual/physical images
I00025760 5 Applications that are in the environment and current versions
I00025760 6 ISV/SaaS Applications that are in the environment and current versions
I00025760 7 Middleware/data bases that are in the environment and current versions
I00025760 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00025760 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00025760 10 What types of Network Services were required
I00025808 1 Client geographies serviced
I00025808 2 Service delivery locations
I00025808 3 Enabling solutions implemented (what did we sell?)
I00025808 4 Number of members enrolled
I00025808 5 Number of providers enrolled
I00025808 6 Number of claims processed (annual)
I00025808 7 Number of encounters (annual)
I00025808 8 Dollar value of claims processed (annual)
I00025808 9 Average number of calls per month
I00025808 10 DDI effort in hours
I00025810 1 Geographic location
I00025810 2 Number of physical images
I00025810 3 Number of virtual images
I00025810 4 OS type
I00025810 5 Websphere version (if in environment)
I00025810 6 Apache version (if in environment)
I00025810 7 Oracle DB version (if in environment)
I00025810 8 SQL version (if in environment)
I00025810 9 SAP version (if in environment)
I00025810 10 MS Dynamics version (if in environment)
I00025810 1 Geographic location
I00025810 2 Number of physical images
I00025810 3 Number of virtual images
I00025810 4 OS type
I00025810 5 Websphere version (if in environment)
I00025810 6 Apache version (if in environment)
I00025810 7 Oracle DB version (if in environment)
I00025810 8 SQL version (if in environment)
I00025810 9 SAP version (if in environment)
I00025810 10 MS Dynamics version (if in environment)
I00025850 1 Nature of the Engagement
I00025850 2 Nature of Engagement - Other:
I00025850 3 Execution Methodology
I00025850 4 Execution Methodology - Other:
I00025850 5 Contract Type
I00025850 6 Hosting partner for in scope apps
I00025850 7 Hosting partner for in scope apps - Other:
I00025850 8 Main competitor
I00025850 9 Is engagement global or local
I00025850 10 Application technologies used - Other:
I00025912 1 Geographic location
I00025912 2 Number of physical images
I00025912 3 Number of virtual images
I00025912 4 OS type
I00025912 5 Websphere version (if in environment)
I00025912 6 Apache version (if in environment)
I00025912 7 Oracle DB version (if in environment)
I00025912 8 SQL version (if in environment)
I00025912 9 SAP version (if in environment)
I00025912 10 MS Dynamics version (if in environment)
I00025933 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00025933 2 Tool(s) Availability
I00025933 3 Breakdown of testing types
I00025933 4 Phases of testing included in contract
I00025933 5 Total number of customer use cases/test cases (enter 5 digits)
I00025933 6 % of use cases/test cases automated
I00025933 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00025933 8 Industry compliance, standards, security delivery models needs of the customer
I00025933 9 Is testing bundled with Apps services?
I00025933 10
I00025980 1 Geographic location
I00025980 2 Number of physical images
I00025980 3 Number of virtual images
I00025980 4 OS type
I00025980 5 Websphere version (if in environment)
I00025980 6 Apache version (if in environment)
I00025980 7 Oracle DB version (if in environment)
I00025980 8 SQL version (if in environment)
I00025980 9 SAP version (if in environment)
I00025980 10 MS Dynamics version (if in environment)
I00025986 1 Nature of the Engagement
I00025986 2 Nature of Engagement - Other:
I00025986 3 Execution Methodology
I00025986 4 Execution Methodology - Other:
I00025986 5 Contract Type
I00025986 6 Hosting partner for in scope apps
I00025986 7 Hosting partner for in scope apps - Other:
I00025986 8 Main competitor
I00025986 9 Is engagement global or local
I00025986 10 Application technologies used - Other:
I00025986 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00025986 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00025986 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00025986 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00025986 5 Did an ES Client or Practice Principal help sell this engagement
I00025986 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00025986 7 Client executive sponsor title -
I00025986 8 Will we produce a formal written client deliverable?
I00025986 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00025986 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00025989 1 Geographic location
I00025989 2 Number of physical images
I00025989 3 Number of virtual images
I00025989 4 OS type
I00025989 5 Websphere version (if in environment)
I00025989 6 Apache version (if in environment)
I00025989 7 Oracle DB version (if in environment)
I00025989 8 SQL version (if in environment)
I00025989 9 SAP version (if in environment)
I00025989 10 MS Dynamics version (if in environment)
I00025991 1 Application types in scope
I00025991 2 Total number of applications in scope
I00025991 3 Percent of Total App Portfolio in scope
I00025991 4 Is customer global
I00025991 5 T&T Duration – Transition program (Unit: Weeks)
I00025991 6 T&T Duration – Transformation program (Unit: Months)
I00025991 7 AMS operating model included
I00025991 8 Service levels type included
I00025991 9 Application technologies in scope
I00025991 10 AMS standard tools and solution components
I00025991 1 Geographic location
I00025991 2 Number of 3rd party suppliers
I00025991 3 Configuration Item (CI) Types
I00025991 4 Configuration Item (CI) Types - Other:
I00025991 5 Configuration Item (CI) Quantities
I00025991 6 Current # of defined Vital Business Functions (VBFs)
I00025991 7 Current # of defined SLA’s
I00025991 8 Current ESM customer
I00025991 9 What industry compliance, security levels, our client mandated restrictions are needed
I00025991 10
I00026028 1 SLMS Services contracted
I00026028 2 Number of countries that require support and/or invoicing :
I00026028 3 List of software publishers in scope
I00026028 4 Software publishers in scope - Other:
I00026028 5 # of seats in Microsoft Enterprise Agreement
I00026028 6 Key driver for client decision
I00026028 7 Total $ annual software spend ($M)
I00026028 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00026028 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00026028 10 Asset inventory tooling used by customer
I00026030 1 Geographic location
I00026030 2 Number of Windows 2012 virtual/physical images
I00026030 3 Number of Linux virtual/physical images
I00026030 4 Number of Redhat virtual/physical images
I00026030 5 Applications that are in the environment and current versions
I00026030 6 ISV/SaaS Applications that are in the environment and current versions
I00026030 7 Middleware/data bases that are in the environment and current versions
I00026030 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00026030 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00026030 10 What types of Network Services were required
I00026125 1 Nature of the Engagement
I00026125 2 Nature of Engagement - Other:
I00026125 3 Execution Methodology
I00026125 4 Execution Methodology - Other:
I00026125 5 Contract Type
I00026125 6 Hosting partner for in scope apps
I00026125 7 Hosting partner for in scope apps - Other:
I00026125 8 Main competitor
I00026125 9 Is engagement global or local
I00026125 10 Application technologies used - Other:
I00026127 1 Application types in scope
I00026127 2 Total number of applications in scope
I00026127 3 Percent of Total App Portfolio in scope
I00026127 4 Is customer global
I00026127 5 T&T Duration – Transition program (Unit: Weeks)
I00026127 6 T&T Duration – Transformation program (Unit: Months)
I00026127 7 AMS operating model included
I00026127 8 Service levels type included
I00026127 9 Application technologies in scope
I00026127 10 AMS standard tools and solution components
I00026127 1 Nature of the Engagement
I00026127 2 Nature of Engagement - Other:
I00026127 3 Execution Methodology
I00026127 4 Execution Methodology - Other:
I00026127 5 Contract Type
I00026127 6 Hosting partner for in scope apps
I00026127 7 Hosting partner for in scope apps - Other:
I00026127 8 Main competitor
I00026127 9 Is engagement global or local
I00026127 10 Application technologies used - Other:
I00026127 1 Features selected
I00026127 2 Delivery location
I00026127 3 Tools used
I00026127 4 Project testing over contractual period
I00026127 5 What was the primary business driver?
I00026127 6 Primary business driver - Other:
I00026127 7
I00026127 8
I00026127 9
I00026127 10
I00026127 1 Geographic location
I00026127 2 Number of Widows 2012 virtual/physical images
I00026127 3 Number of Linux virtual/physical images
I00026127 4 Number of Redhat virtual/physical images
I00026127 5 SAP version (if in environment)
I00026127 6 MS Dynamics version (if in environment)
I00026127 7 Sharepoint version (if in environment)
I00026127 8 Custom Applications in environment
I00026127 9 Websphere version (if in environment)
I00026127 10 JBOSS version (if in environment)
I00026158 1 Recovery Time Objective (Unit hours)
I00026158 2 Recovery Point Objective (Unit hours)
I00026158 3 Number of virtual/physical image: Windows 3103
I00026158 4 Number of virtual/physical images: Linux
I00026158 5 Number of virtual/physical images: Redhat
I00026158 6 Number of virtual/physical images: AIX
I00026158 7 Number of virtual/physical images: Solaris
I00026158 8 Number of virtual/physical images: -UX
I00026158 9 Amount of Protected Storage (Unit TB)
I00026158 10 What industry compliance, security levels, regulatory were needed?
I00026167 1 CEM Contact Number of seats
I00026167 2 CEM Contact Number of annual transactions
I00026167 3 CEM Contact Number of countries
I00026167 4 CEM Contact Number of languages required
I00026167 5 Onshore required ?
I00026167 6 Near shore required?
I00026167 7 Off-shore required?
I00026167 8 Are analytics required?
I00026167 9 Are cloud (customer agents) required?
I00026167 10 Is a hybrid model ( + customer agents) required?
I00026169 1 Nature of the Engagement
I00026169 2 Nature of Engagement - Other:
I00026169 3 Execution Methodology
I00026169 4 Execution Methodology - Other:
I00026169 5 Contract Type
I00026169 6 Hosting partner for in scope apps
I00026169 7 Hosting partner for in scope apps - Other:
I00026169 8 Main competitor
I00026169 9 Is engagement global or local
I00026169 10 Application technologies used - Other:
I00026179 1 CEM Contact Number of seats
I00026179 2 CEM Contact Number of annual transactions
I00026179 3 CEM Contact Number of countries
I00026179 4 CEM Contact Number of languages required
I00026179 5 Onshore required ?
I00026179 6 Near shore required?
I00026179 7 Off-shore required?
I00026179 8 Are analytics required?
I00026179 9 Are cloud (customer agents) required?
I00026179 10 Is a hybrid model ( + customer agents) required?
I00026182 1 Application types in scope
I00026182 2 Total number of applications in scope
I00026182 3 Percent of Total App Portfolio in scope
I00026182 4 Is customer global
I00026182 5 T&T Duration – Transition program (Unit: Weeks)
I00026182 6 T&T Duration – Transformation program (Unit: Months)
I00026182 7 AMS operating model included
I00026182 8 Service levels type included
I00026182 9 Application technologies in scope
I00026182 10 AMS standard tools and solution components
I00026193 1 Specific Mobile Applications Service delivered
I00026193 2 Primary targeted end-user type
I00026193 3 Targeted number of end-users :
I00026193 4 Primary Business Driver
I00026193 5 Primary business driver - Other:
I00026193 6 Cloud pull through business $M
I00026193 7 If existing industry solution used, please describe (optional) -
I00026193 8 Single mobile OS or multiple mobile
I00026193 9 Backend Type
I00026193 10 Backend Type - Other:
I00026208 1 Geographic location
I00026208 2 Number of physical images
I00026208 3 Number of virtual images
I00026208 4 OS type
I00026208 5 Websphere version (if in environment)
I00026208 6 Apache version (if in environment)
I00026208 7 Oracle DB version (if in environment)
I00026208 8 SQL version (if in environment)
I00026208 9 SAP version (if in environment)
I00026208 10 MS Dynamics version (if in environment)
I00026232 1 Nature of the Engagement
I00026232 2 Nature of Engagement - Other:
I00026232 3 Execution Methodology
I00026232 4 Execution Methodology - Other:
I00026232 5 Contract Type
I00026232 6 Hosting partner for in scope apps
I00026232 7 Hosting partner for in scope apps - Other:
I00026232 8 Main competitor
I00026232 9 Is engagement global or local
I00026232 10 Application technologies used - Other:
I00026270 1 Client geographies serviced
I00026270 2 Service delivery locations
I00026270 3 Enabling solutions implemented (what did we sell?)
I00026270 4 Number of members enrolled
I00026270 5 Number of providers enrolled
I00026270 6 Number of claims processed (annual)
I00026270 7 Number of encounters (annual)
I00026270 8 Dollar value of claims processed (annual)
I00026270 9 Average number of calls per month
I00026270 10 DDI effort in hours
I00026271 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00026271 2 Tool(s) Availability
I00026271 3 Breakdown of testing types
I00026271 4 Phases of testing included in contract
I00026271 5 Total number of customer use cases/test cases (enter 5 digits)
I00026271 6 % of use cases/test cases automated
I00026271 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00026271 8 Industry compliance, standards, security delivery models needs of the customer
I00026271 9 Is testing bundled with Apps services?
I00026271 10
I00026305 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00026305 2 Tool(s) Availability
I00026305 3 Breakdown of testing types
I00026305 4 Phases of testing included in contract
I00026305 5 Total number of customer use cases/test cases (enter 5 digits)
I00026305 6 % of use cases/test cases automated
I00026305 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00026305 8 Industry compliance, standards, security delivery models needs of the customer
I00026305 9 Is testing bundled with Apps services?
I00026305 10
I00026318 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00026318 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00026318 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00026318 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00026318 5 Did an ES Client or Practice Principal help sell this engagement
I00026318 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00026318 7 Client executive sponsor title -
I00026318 8 Will we produce a formal written client deliverable?
I00026318 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026318 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026323 1 Application types in scope
I00026323 2 Total number of applications in scope
I00026323 3 Percent of Total App Portfolio in scope
I00026323 4 Is customer global
I00026323 5 T&T Duration – Transition program (Unit: Weeks)
I00026323 6 T&T Duration – Transformation program (Unit: Months)
I00026323 7 AMS operating model included
I00026323 8 Service levels type included
I00026323 9 Application technologies in scope
I00026323 10 AMS standard tools and solution components
I00026388 1 Scope of Services
I00026388 2 Products Used
I00026388 3 Products Used - Other:
I00026388 4 Supported Channels
I00026388 5 Supported Channels - Other:
I00026388 6 Delivery Locations
I00026388 7 Third-Party Partners used :
I00026388 8
I00026388 9
I00026388 10
I00026404 1 Geographic location
I00026404 2 Number of physical images
I00026404 3 Number of virtual images
I00026404 4 OS type
I00026404 5 Websphere version (if in environment)
I00026404 6 Apache version (if in environment)
I00026404 7 Oracle DB version (if in environment)
I00026404 8 SQL version (if in environment)
I00026404 9 SAP version (if in environment)
I00026404 10 MS Dynamics version (if in environment)
I00026405 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00026405 2 Tool(s) Availability
I00026405 3 Breakdown of testing types
I00026405 4 Phases of testing included in contract
I00026405 5 Total number of customer use cases/test cases (enter 5 digits)
I00026405 6 % of use cases/test cases automated
I00026405 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00026405 8 Industry compliance, standards, security delivery models needs of the customer
I00026405 9 Is testing bundled with Apps services?
I00026405 10
I00026417 1 Production HANA Database size (Unit TB)
I00026417 2 Annual predicted growth (Unit %)
I00026417 3 SAP HANA Products
I00026417 4 Propensity for consumption based pricing
I00026417 5 Infrastructure hosting location(s) with % location breakdown
I00026417 6 Landscape complexity
I00026417 7 HANA Services
I00026417 8
I00026417 9
I00026417 10
I00026664 1 Nature of the Engagement
I00026664 2 Nature of Engagement - Other:
I00026664 3 Execution Methodology
I00026664 4 Execution Methodology - Other:
I00026664 5 Contract Type
I00026664 6 Hosting partner for in scope apps
I00026664 7 Hosting partner for in scope apps - Other:
I00026664 8 Main competitor
I00026664 9 Is engagement global or local
I00026664 10 Application technologies used - Other:
I00026677 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00026677 2 Tool(s) Availability
I00026677 3 Breakdown of testing types
I00026677 4 Phases of testing included in contract
I00026677 5 Total number of customer use cases/test cases (enter 5 digits)
I00026677 6 % of use cases/test cases automated
I00026677 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00026677 8 Industry compliance, standards, security delivery models needs of the customer
I00026677 9 Is testing bundled with Apps services?
I00026677 10
I00026677 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00026677 2 Tool(s) Availability
I00026677 3 Breakdown of testing types
I00026677 4 Phases of testing included in contract
I00026677 5 Total number of customer use cases/test cases (enter 5 digits)
I00026677 6 % of use cases/test cases automated
I00026677 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00026677 8 Industry compliance, standards, security delivery models needs of the customer
I00026677 9 Is testing bundled with Apps services?
I00026677 10
I00026679 1 Geographic location
I00026679 2 Number of physical images
I00026679 3 Number of virtual images
I00026679 4 OS type
I00026679 5 Websphere version (if in environment)
I00026679 6 Apache version (if in environment)
I00026679 7 Oracle DB version (if in environment)
I00026679 8 SQL version (if in environment)
I00026679 9 SAP version (if in environment)
I00026679 10 MS Dynamics version (if in environment)
I00026695 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00026695 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00026695 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00026695 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00026695 5 Did an ES Client or Practice Principal help sell this engagement
I00026695 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00026695 7 Client executive sponsor title -
I00026695 8 Will we produce a formal written client deliverable?
I00026695 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026695 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026696 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00026696 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00026696 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00026696 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00026696 5 Did an ES Client or Practice Principal help sell this engagement
I00026696 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00026696 7 Client executive sponsor title -
I00026696 8 Will we produce a formal written client deliverable?
I00026696 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026696 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026698 1 Geographic location
I00026698 2 Number of Widows 2012 virtual/physical images
I00026698 3 Number of Linux virtual/physical images
I00026698 4 Number of Redhat virtual/physical images
I00026698 5 SAP version (if in environment)
I00026698 6 MS Dynamics version (if in environment)
I00026698 7 Sharepoint version (if in environment)
I00026698 8 Custom Applications in environment
I00026698 9 Websphere version (if in environment)
I00026698 10 JBOSS version (if in environment)
I00026711 1 Nature of the Engagement
I00026711 2 Nature of Engagement - Other:
I00026711 3 Execution Methodology
I00026711 4 Execution Methodology - Other:
I00026711 5 Contract Type
I00026711 6 Hosting partner for in scope apps
I00026711 7 Hosting partner for in scope apps - Other:
I00026711 8 Main competitor
I00026711 9 Is engagement global or local
I00026711 10 Application technologies used - Other:
I00026711 1 Nature of the Engagement
I00026711 2 Nature of Engagement - Other:
I00026711 3 Execution Methodology
I00026711 4 Execution Methodology - Other:
I00026711 5 Contract Type
I00026711 6 Hosting partner for in scope apps
I00026711 7 Hosting partner for in scope apps - Other:
I00026711 8 Main competitor
I00026711 9 Is engagement global or local
I00026711 10 Application technologies used - Other:
I00026711 1 Nature of the Engagement
I00026711 2 Nature of Engagement - Other:
I00026711 3 Execution Methodology
I00026711 4 Execution Methodology - Other:
I00026711 5 Contract Type
I00026711 6 Hosting partner for in scope apps
I00026711 7 Hosting partner for in scope apps - Other:
I00026711 8 Main competitor
I00026711 9 Is engagement global or local
I00026711 10 Application technologies used - Other:
I00026717 1 Geographic location
I00026717 2 Number of physical images
I00026717 3 Number of virtual images
I00026717 4 OS type
I00026717 5 Websphere version (if in environment)
I00026717 6 Apache version (if in environment)
I00026717 7 Oracle DB version (if in environment)
I00026717 8 SQL version (if in environment)
I00026717 9 SAP version (if in environment)
I00026717 10 MS Dynamics version (if in environment)
I00026738 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00026738 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00026738 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00026738 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00026738 5 Did an ES Client or Practice Principal help sell this engagement
I00026738 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00026738 7 Client executive sponsor title -
I00026738 8 Will we produce a formal written client deliverable?
I00026738 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026738 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026762 1 Geographic location
I00026762 2 Number of physical images
I00026762 3 Number of virtual images
I00026762 4 OS type
I00026762 5 Websphere version (if in environment)
I00026762 6 Apache version (if in environment)
I00026762 7 Oracle DB version (if in environment)
I00026762 8 SQL version (if in environment)
I00026762 9 SAP version (if in environment)
I00026762 10 MS Dynamics version (if in environment)
I00026777 1 CEM Contact Number of seats
I00026777 2 CEM Contact Number of annual transactions
I00026777 3 CEM Contact Number of countries
I00026777 4 CEM Contact Number of languages required
I00026777 5 Onshore required ?
I00026777 6 Near shore required?
I00026777 7 Off-shore required?
I00026777 8 Are analytics required?
I00026777 9 Are cloud (customer agents) required?
I00026777 10 Is a hybrid model ( + customer agents) required?
I00026791 1 Nature of the Engagement
I00026791 2 Nature of Engagement - Other:
I00026791 3 Execution Methodology
I00026791 4 Execution Methodology - Other:
I00026791 5 Contract Type
I00026791 6 Hosting partner for in scope apps
I00026791 7 Hosting partner for in scope apps - Other:
I00026791 8 Main competitor
I00026791 9 Is engagement global or local
I00026791 10 Application technologies used - Other:
I00026817 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00026817 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00026817 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00026817 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00026817 5 Did an ES Client or Practice Principal help sell this engagement
I00026817 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00026817 7 Client executive sponsor title -
I00026817 8 Will we produce a formal written client deliverable?
I00026817 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026817 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026817 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00026817 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00026817 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00026817 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00026817 5 Did an ES Client or Practice Principal help sell this engagement
I00026817 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00026817 7 Client executive sponsor title -
I00026817 8 Will we produce a formal written client deliverable?
I00026817 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026817 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00026915 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00026915 2 Tool(s) Availability
I00026915 3 Breakdown of testing types
I00026915 4 Phases of testing included in contract
I00026915 5 Total number of customer use cases/test cases (enter 5 digits)
I00026915 6 % of use cases/test cases automated
I00026915 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00026915 8 Industry compliance, standards, security delivery models needs of the customer
I00026915 9 Is testing bundled with Apps services?
I00026915 10
I00027028 1 Application types in scope
I00027028 2 Total number of applications in scope
I00027028 3 Percent of Total App Portfolio in scope
I00027028 4 Is customer global
I00027028 5 T&T Duration – Transition program (Unit: Weeks)
I00027028 6 T&T Duration – Transformation program (Unit: Months)
I00027028 7 AMS operating model included
I00027028 8 Service levels type included
I00027028 9 Application technologies in scope
I00027028 10 AMS standard tools and solution components
I00027028 1 Geographic location
I00027028 2 Number of physical images
I00027028 3 Number of virtual images
I00027028 4 OS type
I00027028 5 Websphere version (if in environment)
I00027028 6 Apache version (if in environment)
I00027028 7 Oracle DB version (if in environment)
I00027028 8 SQL version (if in environment)
I00027028 9 SAP version (if in environment)
I00027028 10 MS Dynamics version (if in environment)
I00027031 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027031 2 Tool(s) Availability
I00027031 3 Breakdown of testing types
I00027031 4 Phases of testing included in contract
I00027031 5 Total number of customer use cases/test cases (enter 5 digits)
I00027031 6 % of use cases/test cases automated
I00027031 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027031 8 Industry compliance, standards, security delivery models needs of the customer
I00027031 9 Is testing bundled with Apps services?
I00027031 10
I00027040 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00027040 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00027040 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00027040 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00027040 5 Did an ES Client or Practice Principal help sell this engagement
I00027040 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00027040 7 Client executive sponsor title -
I00027040 8 Will we produce a formal written client deliverable?
I00027040 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027040 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027077 1 SLMS Services contracted
I00027077 2 Number of countries that require support and/or invoicing :
I00027077 3 List of software publishers in scope
I00027077 4 Software publishers in scope - Other:
I00027077 5 # of seats in Microsoft Enterprise Agreement
I00027077 6 Key driver for client decision
I00027077 7 Total $ annual software spend ($M)
I00027077 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00027077 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00027077 10 Asset inventory tooling used by customer
I00027078 1 SLMS Services contracted
I00027078 2 Number of countries that require support and/or invoicing :
I00027078 3 List of software publishers in scope
I00027078 4 Software publishers in scope - Other:
I00027078 5 # of seats in Microsoft Enterprise Agreement
I00027078 6 Key driver for client decision
I00027078 7 Total $ annual software spend ($M)
I00027078 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00027078 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00027078 10 Asset inventory tooling used by customer
I00027081 1 Nature of the Engagement
I00027081 2 Nature of Engagement - Other:
I00027081 3 Execution Methodology
I00027081 4 Execution Methodology - Other:
I00027081 5 Contract Type
I00027081 6 Hosting partner for in scope apps
I00027081 7 Hosting partner for in scope apps - Other:
I00027081 8 Main competitor
I00027081 9 Is engagement global or local
I00027081 10 Application technologies used - Other:
I00027108 1 Processes in scope (HR and Payroll related activities)
I00027108 2 Client geographies serviced
I00027108 3 Service delivery locations
I00027108 4 Service delivery locations - Other:
I00027108 5 Enabling technologies implemented
I00027108 6 Client HR and Payroll systems utilized
I00027108 7 Client HR and Payroll systems utilized - Other:
I00027108 8 Key volume metrics
I00027108 9 Key volume metrics - Other:
I00027108 10 Number of FTEs
I00027108 1 Application types in scope
I00027108 2 Total number of applications in scope
I00027108 3 Percent of Total App Portfolio in scope
I00027108 4 Is customer global
I00027108 5 T&T Duration – Transition program (Unit: Weeks)
I00027108 6 T&T Duration – Transformation program (Unit: Months)
I00027108 7 AMS operating model included
I00027108 8 Service levels type included
I00027108 9 Application technologies in scope
I00027108 10 AMS standard tools and solution components
I00027128 1 Processes in scope
I00027128 2 Processes in scope - Other:
I00027128 3 Client geographies serviced
I00027128 4 Service delivery locations
I00027128 5 Service delivery locations - Other:
I00027128 6 Enabling technologies implemented
I00027128 7 Enabling technologies implemented - Other:
I00027128 8 Client Finance systems utilized
I00027128 9 Client Finance systems utilized - Other:
I00027128 10 Key volume metrics
I00027151 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00027151 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00027151 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00027151 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00027151 5 Did an ES Client or Practice Principal help sell this engagement
I00027151 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00027151 7 Client executive sponsor title -
I00027151 8 Will we produce a formal written client deliverable?
I00027151 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027151 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027204 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027204 2 Tool(s) Availability
I00027204 3 Breakdown of testing types
I00027204 4 Phases of testing included in contract
I00027204 5 Total number of customer use cases/test cases (enter 5 digits)
I00027204 6 % of use cases/test cases automated
I00027204 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027204 8 Industry compliance, standards, security delivery models needs of the customer
I00027204 9 Is testing bundled with Apps services?
I00027204 10
I00027217 1 Geographic location
I00027217 2 Number of physical images
I00027217 3 Number of virtual images
I00027217 4 OS type
I00027217 5 Websphere version (if in environment)
I00027217 6 Apache version (if in environment)
I00027217 7 Oracle DB version (if in environment)
I00027217 8 SQL version (if in environment)
I00027217 9 SAP version (if in environment)
I00027217 10 MS Dynamics version (if in environment)
I00027354 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027354 2 Tool(s) Availability
I00027354 3 Breakdown of testing types
I00027354 4 Phases of testing included in contract
I00027354 5 Total number of customer use cases/test cases (enter 5 digits)
I00027354 6 % of use cases/test cases automated
I00027354 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027354 8 Industry compliance, standards, security delivery models needs of the customer
I00027354 9 Is testing bundled with Apps services?
I00027354 10
I00027396 1 Geographic location
I00027396 2 Number of physical images
I00027396 3 Number of virtual images
I00027396 4 OS type
I00027396 5 Websphere version (if in environment)
I00027396 6 Apache version (if in environment)
I00027396 7 Oracle DB version (if in environment)
I00027396 8 SQL version (if in environment)
I00027396 9 SAP version (if in environment)
I00027396 10 MS Dynamics version (if in environment)
I00027415 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00027415 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00027415 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00027415 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00027415 5 Did an ES Client or Practice Principal help sell this engagement
I00027415 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00027415 7 Client executive sponsor title -
I00027415 8 Will we produce a formal written client deliverable?
I00027415 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027415 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027450 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00027450 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00027450 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00027450 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00027450 5 Did an ES Client or Practice Principal help sell this engagement
I00027450 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00027450 7 Client executive sponsor title -
I00027450 8 Will we produce a formal written client deliverable?
I00027450 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027450 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027496 1 Application types in scope
I00027496 2 Total number of applications in scope
I00027496 3 Percent of Total App Portfolio in scope
I00027496 4 Is customer global
I00027496 5 T&T Duration – Transition program (Unit: Weeks)
I00027496 6 T&T Duration – Transformation program (Unit: Months)
I00027496 7 AMS operating model included
I00027496 8 Service levels type included
I00027496 9 Application technologies in scope
I00027496 10 AMS standard tools and solution components
I00027533 1 Application types in scope
I00027533 2 Total number of applications in scope
I00027533 3 Percent of Total App Portfolio in scope
I00027533 4 Is customer global
I00027533 5 T&T Duration – Transition program (Unit: Weeks)
I00027533 6 T&T Duration – Transformation program (Unit: Months)
I00027533 7 AMS operating model included
I00027533 8 Service levels type included
I00027533 9 Application technologies in scope
I00027533 10 AMS standard tools and solution components
I00027534 1 Application types in scope
I00027534 2 Total number of applications in scope
I00027534 3 Percent of Total App Portfolio in scope
I00027534 4 Is customer global
I00027534 5 T&T Duration – Transition program (Unit: Weeks)
I00027534 6 T&T Duration – Transformation program (Unit: Months)
I00027534 7 AMS operating model included
I00027534 8 Service levels type included
I00027534 9 Application technologies in scope
I00027534 10 AMS standard tools and solution components
I00027571 1 Number of stations
I00027571 2 Number of Airline Operations Center users
I00027571 3 Number of ground operations users
I00027571 4 Locations of the airline’s primary and secondary data centers
I00027571 5 Platforms that are in the client’s environment and current versions (if none, enter “None”): Applications
I00027571 6 Platforms that are in the client’s environment and current versions (if none, enter “None”): Middleware
I00027571 7 Platforms that are in the client’s environment and current versions (if none, enter “None”): Databases
I00027571 8 Dispatch (client's primary vendor or partner)
I00027571 9 Operations Control (client's primary vendor or partner)
I00027571 10 Load Planning (client's primary vendor or partner)
I00027592 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027592 2 Tool(s) Availability
I00027592 3 Breakdown of testing types
I00027592 4 Phases of testing included in contract
I00027592 5 Total number of customer use cases/test cases (enter 5 digits)
I00027592 6 % of use cases/test cases automated
I00027592 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027592 8 Industry compliance, standards, security delivery models needs of the customer
I00027592 9 Is testing bundled with Apps services?
I00027592 10
I00027602 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027602 2 Tool(s) Availability
I00027602 3 Breakdown of testing types
I00027602 4 Phases of testing included in contract
I00027602 5 Total number of customer use cases/test cases (enter 5 digits)
I00027602 6 % of use cases/test cases automated
I00027602 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027602 8 Industry compliance, standards, security delivery models needs of the customer
I00027602 9 Is testing bundled with Apps services?
I00027602 10
I00027603 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027603 2 Tool(s) Availability
I00027603 3 Breakdown of testing types
I00027603 4 Phases of testing included in contract
I00027603 5 Total number of customer use cases/test cases (enter 5 digits)
I00027603 6 % of use cases/test cases automated
I00027603 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027603 8 Industry compliance, standards, security delivery models needs of the customer
I00027603 9 Is testing bundled with Apps services?
I00027603 10
I00027637 1 Deal scope for Site Support
I00027637 2 Device type(s) to be supported
I00027637 3 Site Support levels requested
I00027637 4 Site Support levels requested - Other:
I00027637 5 Single site location or multiple
I00027637 6 Locations requiring Site Support
I00027637 7 Service management tool set deployed
I00027637 8 Client primary business driver for outsourcing
I00027637 9 Delivery mode
I00027637 10
I00027638 1 Deal scope for Site Support
I00027638 2 Device type(s) to be supported
I00027638 3 Site Support levels requested
I00027638 4 Site Support levels requested - Other:
I00027638 5 Single site location or multiple
I00027638 6 Locations requiring Site Support
I00027638 7 Service management tool set deployed
I00027638 8 Client primary business driver for outsourcing
I00027638 9 Delivery mode
I00027638 10
I00027648 1 SLMS Services contracted
I00027648 2 Number of countries that require support and/or invoicing :
I00027648 3 List of software publishers in scope
I00027648 4 Software publishers in scope - Other:
I00027648 5 # of seats in Microsoft Enterprise Agreement
I00027648 6 Key driver for client decision
I00027648 7 Total $ annual software spend ($M)
I00027648 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00027648 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00027648 10 Asset inventory tooling used by customer
I00027653 1 Application types in scope
I00027653 2 Total number of applications in scope
I00027653 3 Percent of Total App Portfolio in scope
I00027653 4 Is customer global
I00027653 5 T&T Duration – Transition program (Unit: Weeks)
I00027653 6 T&T Duration – Transformation program (Unit: Months)
I00027653 7 AMS operating model included
I00027653 8 Service levels type included
I00027653 9 Application technologies in scope
I00027653 10 AMS standard tools and solution components
I00027653 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00027653 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00027653 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00027653 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00027653 5 Did an ES Client or Practice Principal help sell this engagement
I00027653 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00027653 7 Client executive sponsor title -
I00027653 8 Will we produce a formal written client deliverable?
I00027653 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027653 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027668 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027668 2 Tool(s) Availability
I00027668 3 Breakdown of testing types
I00027668 4 Phases of testing included in contract
I00027668 5 Total number of customer use cases/test cases (enter 5 digits)
I00027668 6 % of use cases/test cases automated
I00027668 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027668 8 Industry compliance, standards, security delivery models needs of the customer
I00027668 9 Is testing bundled with Apps services?
I00027668 10
I00027670 1 Geographic location
I00027670 2 Number of physical images
I00027670 3 Number of virtual images
I00027670 4 OS type
I00027670 5 Websphere version (if in environment)
I00027670 6 Apache version (if in environment)
I00027670 7 Oracle DB version (if in environment)
I00027670 8 SQL version (if in environment)
I00027670 9 SAP version (if in environment)
I00027670 10 MS Dynamics version (if in environment)
I00027677 1 Nature of the Engagement
I00027677 2 Nature of Engagement - Other:
I00027677 3 Execution Methodology
I00027677 4 Execution Methodology - Other:
I00027677 5 Contract Type
I00027677 6 Hosting partner for in scope apps
I00027677 7 Hosting partner for in scope apps - Other:
I00027677 8 Main competitor
I00027677 9 Is engagement global or local
I00027677 10 Application technologies used - Other:
I00027723 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027723 2 Tool(s) Availability
I00027723 3 Breakdown of testing types
I00027723 4 Phases of testing included in contract
I00027723 5 Total number of customer use cases/test cases (enter 5 digits)
I00027723 6 % of use cases/test cases automated
I00027723 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027723 8 Industry compliance, standards, security delivery models needs of the customer
I00027723 9 Is testing bundled with Apps services?
I00027723 10
I00027725 1 Geographic location
I00027725 2 Number of physical images
I00027725 3 Number of virtual images
I00027725 4 OS type
I00027725 5 Websphere version (if in environment)
I00027725 6 Apache version (if in environment)
I00027725 7 Oracle DB version (if in environment)
I00027725 8 SQL version (if in environment)
I00027725 9 SAP version (if in environment)
I00027725 10 MS Dynamics version (if in environment)
I00027750 1 Geographic location
I00027750 2 Number of physical images
I00027750 3 Number of virtual images
I00027750 4 OS type
I00027750 5 Websphere version (if in environment)
I00027750 6 Apache version (if in environment)
I00027750 7 Oracle DB version (if in environment)
I00027750 8 SQL version (if in environment)
I00027750 9 SAP version (if in environment)
I00027750 10 MS Dynamics version (if in environment)
I00027764 1 Client geographies serviced
I00027764 2 Service delivery locations
I00027764 3 Enabling solutions implemented (what did we sell?)
I00027764 4 Number of members enrolled
I00027764 5 Number of providers enrolled
I00027764 6 Number of claims processed (annual)
I00027764 7 Number of encounters (annual)
I00027764 8 Dollar value of claims processed (annual)
I00027764 9 Average number of calls per month
I00027764 10 DDI effort in hours
I00027803 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00027803 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00027803 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00027803 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00027803 5 Did an ES Client or Practice Principal help sell this engagement
I00027803 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00027803 7 Client executive sponsor title -
I00027803 8 Will we produce a formal written client deliverable?
I00027803 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027803 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027804 1 Nature of the Engagement
I00027804 2 Nature of Engagement - Other:
I00027804 3 Execution Methodology
I00027804 4 Execution Methodology - Other:
I00027804 5 Contract Type
I00027804 6 Hosting partner for in scope apps
I00027804 7 Hosting partner for in scope apps - Other:
I00027804 8 Main competitor
I00027804 9 Is engagement global or local
I00027804 10 Application technologies used - Other:
I00027804 1 Nature of the Engagement
I00027804 2 Nature of Engagement - Other:
I00027804 3 Execution Methodology
I00027804 4 Execution Methodology - Other:
I00027804 5 Contract Type
I00027804 6 Hosting partner for in scope apps
I00027804 7 Hosting partner for in scope apps - Other:
I00027804 8 Main competitor
I00027804 9 Is engagement global or local
I00027804 10 Application technologies used - Other:
I00027809 1 Geographic location
I00027809 2 Number of Windows 2012 virtual/physical images
I00027809 3 Number of Linux virtual/physical images
I00027809 4 Number of Redhat virtual/physical images
I00027809 5 Applications that are in the environment and current versions
I00027809 6 ISV/SaaS Applications that are in the environment and current versions
I00027809 7 Middleware/data bases that are in the environment and current versions
I00027809 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00027809 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00027809 10 What types of Network Services were required
I00027841 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00027841 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00027841 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00027841 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00027841 5 Did an ES Client or Practice Principal help sell this engagement
I00027841 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00027841 7 Client executive sponsor title -
I00027841 8 Will we produce a formal written client deliverable?
I00027841 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027841 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00027851 1 Geographic location
I00027851 2 Number of physical images
I00027851 3 Number of virtual images
I00027851 4 OS type
I00027851 5 Websphere version (if in environment)
I00027851 6 Apache version (if in environment)
I00027851 7 Oracle DB version (if in environment)
I00027851 8 SQL version (if in environment)
I00027851 9 SAP version (if in environment)
I00027851 10 MS Dynamics version (if in environment)
I00027857 1 Client geographies serviced
I00027857 2 Service delivery locations
I00027857 3 Enabling solutions implemented (what did we sell?)
I00027857 4 Number of members enrolled
I00027857 5 Number of providers enrolled
I00027857 6 Number of claims processed (annual)
I00027857 7 Number of encounters (annual)
I00027857 8 Dollar value of claims processed (annual)
I00027857 9 Average number of calls per month
I00027857 10 DDI effort in hours
I00027927 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00027927 2 Tool(s) Availability
I00027927 3 Breakdown of testing types
I00027927 4 Phases of testing included in contract
I00027927 5 Total number of customer use cases/test cases (enter 5 digits)
I00027927 6 % of use cases/test cases automated
I00027927 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00027927 8 Industry compliance, standards, security delivery models needs of the customer
I00027927 9 Is testing bundled with Apps services?
I00027927 10
I00027929 1 Geographic location
I00027929 2 Number of 3rd party suppliers
I00027929 3 Configuration Item (CI) Types
I00027929 4 Configuration Item (CI) Types - Other:
I00027929 5 Configuration Item (CI) Quantities
I00027929 6 Current # of defined Vital Business Functions (VBFs)
I00027929 7 Current # of defined SLA’s
I00027929 8 Current ESM customer
I00027929 9 What industry compliance, security levels, our client mandated restrictions are needed
I00027929 10
I00027951 1 Application types in scope
I00027951 2 Total number of applications in scope
I00027951 3 Percent of Total App Portfolio in scope
I00027951 4 Is customer global
I00027951 5 T&T Duration – Transition program (Unit: Weeks)
I00027951 6 T&T Duration – Transformation program (Unit: Months)
I00027951 7 AMS operating model included
I00027951 8 Service levels type included
I00027951 9 Application technologies in scope
I00027951 10 AMS standard tools and solution components
I00027969 1 Application types in scope
I00027969 2 Total number of applications in scope
I00027969 3 Percent of Total App Portfolio in scope
I00027969 4 Is customer global
I00027969 5 T&T Duration – Transition program (Unit: Weeks)
I00027969 6 T&T Duration – Transformation program (Unit: Months)
I00027969 7 AMS operating model included
I00027969 8 Service levels type included
I00027969 9 Application technologies in scope
I00027969 10 AMS standard tools and solution components
I00027980 1 Geographic location
I00027980 2 Number of physical images
I00027980 3 Number of virtual images
I00027980 4 OS type
I00027980 5 Websphere version (if in environment)
I00027980 6 Apache version (if in environment)
I00027980 7 Oracle DB version (if in environment)
I00027980 8 SQL version (if in environment)
I00027980 9 SAP version (if in environment)
I00027980 10 MS Dynamics version (if in environment)
I00028013 1 Nature of the Engagement
I00028013 2 Nature of Engagement - Other:
I00028013 3 Execution Methodology
I00028013 4 Execution Methodology - Other:
I00028013 5 Contract Type
I00028013 6 Hosting partner for in scope apps
I00028013 7 Hosting partner for in scope apps - Other:
I00028013 8 Main competitor
I00028013 9 Is engagement global or local
I00028013 10 Application technologies used - Other:
I00028021 1 Nature of the Engagement
I00028021 2 Nature of Engagement - Other:
I00028021 3 Execution Methodology
I00028021 4 Execution Methodology - Other:
I00028021 5 Contract Type
I00028021 6 Hosting partner for in scope apps
I00028021 7 Hosting partner for in scope apps - Other:
I00028021 8 Main competitor
I00028021 9 Is engagement global or local
I00028021 10 Application technologies used - Other:
I00028021 1 Nature of the Engagement
I00028021 2 Nature of Engagement - Other:
I00028021 3 Execution Methodology
I00028021 4 Execution Methodology - Other:
I00028021 5 Contract Type
I00028021 6 Hosting partner for in scope apps
I00028021 7 Hosting partner for in scope apps - Other:
I00028021 8 Main competitor
I00028021 9 Is engagement global or local
I00028021 10 Application technologies used - Other:
I00028025 1 What Advisory and/or Pilot Services were sold
I00028025 2 For selected services what was the duration (Unit - Weeks)?
I00028025 3 What CCM applications were sold apart from Exstream?
I00028025 4 What additional applications were sold?
I00028025 5 Additional applications sold - Other:
I00028025 6 What delivery channels did the client require?
I00028025 7 Geographic delivery location?
I00028025 8 Delivery model including geographic locations?
I00028025 9 Number of images/pages impressions per month?
I00028025 10 Number of client users accessing/using system?
I00028030 1 Application types in scope
I00028030 2 Total number of applications in scope
I00028030 3 Percent of Total App Portfolio in scope
I00028030 4 Is customer global
I00028030 5 T&T Duration – Transition program (Unit: Weeks)
I00028030 6 T&T Duration – Transformation program (Unit: Months)
I00028030 7 AMS operating model included
I00028030 8 Service levels type included
I00028030 9 Application technologies in scope
I00028030 10 AMS standard tools and solution components
I00028068 1 Geographic location
I00028068 2 Number of physical images
I00028068 3 Number of virtual images
I00028068 4 OS type
I00028068 5 Websphere version (if in environment)
I00028068 6 Apache version (if in environment)
I00028068 7 Oracle DB version (if in environment)
I00028068 8 SQL version (if in environment)
I00028068 9 SAP version (if in environment)
I00028068 10 MS Dynamics version (if in environment)
I00028071 1 Client geographies serviced
I00028071 2 Service delivery locations
I00028071 3 Enabling solutions implemented (what did we sell?)
I00028071 4 Number of members enrolled
I00028071 5 Number of providers enrolled
I00028071 6 Number of claims processed (annual)
I00028071 7 Number of encounters (annual)
I00028071 8 Dollar value of claims processed (annual)
I00028071 9 Average number of calls per month
I00028071 10 DDI effort in hours
I00028107 1 Production HANA Database size (Unit TB)
I00028107 2 Annual predicted growth (Unit %)
I00028107 3 SAP HANA Products
I00028107 4 Propensity for consumption based pricing
I00028107 5 Infrastructure hosting location(s) with % location breakdown
I00028107 6 Landscape complexity
I00028107 7 HANA Services
I00028107 8
I00028107 9
I00028107 10
I00028164 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00028164 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00028164 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00028164 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00028164 5 Did an ES Client or Practice Principal help sell this engagement
I00028164 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00028164 7 Client executive sponsor title -
I00028164 8 Will we produce a formal written client deliverable?
I00028164 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00028164 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00028176 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00028176 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00028176 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00028176 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00028176 5 Did an ES Client or Practice Principal help sell this engagement
I00028176 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00028176 7 Client executive sponsor title -
I00028176 8 Will we produce a formal written client deliverable?
I00028176 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00028176 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00028208 1 Application types in scope
I00028208 2 Total number of applications in scope
I00028208 3 Percent of Total App Portfolio in scope
I00028208 4 Is customer global
I00028208 5 T&T Duration – Transition program (Unit: Weeks)
I00028208 6 T&T Duration – Transformation program (Unit: Months)
I00028208 7 AMS operating model included
I00028208 8 Service levels type included
I00028208 9 Application technologies in scope
I00028208 10 AMS standard tools and solution components
I00028220 1 Recovery Time Objective (Unit hours)
I00028220 2 Recovery Point Objective (Unit hours)
I00028220 3 Number of virtual/physical image: Windows 2040
I00028220 4 Number of virtual/physical images: Linux
I00028220 5 Number of virtual/physical images: Redhat
I00028220 6 Number of virtual/physical images: AIX
I00028220 7 Number of virtual/physical images: Solaris
I00028220 8 Number of virtual/physical images: -UX
I00028220 9 Amount of Protected Storage (Unit TB)
I00028220 10 What industry compliance, security levels, regulatory were needed?
I00028251 1 Client geographies serviced
I00028251 2 Service delivery locations
I00028251 3 Enabling solutions implemented (what did we sell?)
I00028251 4 Number of members enrolled
I00028251 5 Number of providers enrolled
I00028251 6 Number of claims processed (annual)
I00028251 7 Number of encounters (annual)
I00028251 8 Dollar value of claims processed (annual)
I00028251 9 Average number of calls per month
I00028251 10 DDI effort in hours
I00028254 1 Application types in scope
I00028254 2 Total number of applications in scope
I00028254 3 Percent of Total App Portfolio in scope
I00028254 4 Is customer global
I00028254 5 T&T Duration – Transition program (Unit: Weeks)
I00028254 6 T&T Duration – Transformation program (Unit: Months)
I00028254 7 AMS operating model included
I00028254 8 Service levels type included
I00028254 9 Application technologies in scope
I00028254 10 AMS standard tools and solution components
I00028254 1 Application types in scope
I00028254 2 Total number of applications in scope
I00028254 3 Percent of Total App Portfolio in scope
I00028254 4 Is customer global
I00028254 5 T&T Duration – Transition program (Unit: Weeks)
I00028254 6 T&T Duration – Transformation program (Unit: Months)
I00028254 7 AMS operating model included
I00028254 8 Service levels type included
I00028254 9 Application technologies in scope
I00028254 10 AMS standard tools and solution components
I00028277 1 Geographic location
I00028277 2 Number of physical images
I00028277 3 Number of virtual images
I00028277 4 OS type
I00028277 5 Websphere version (if in environment)
I00028277 6 Apache version (if in environment)
I00028277 7 Oracle DB version (if in environment)
I00028277 8 SQL version (if in environment)
I00028277 9 SAP version (if in environment)
I00028277 10 MS Dynamics version (if in environment)
I00028351 1 SLMS Services contracted
I00028351 2 Number of countries that require support and/or invoicing :
I00028351 3 List of software publishers in scope
I00028351 4 Software publishers in scope - Other:
I00028351 5 # of seats in Microsoft Enterprise Agreement
I00028351 6 Key driver for client decision
I00028351 7 Total $ annual software spend ($M)
I00028351 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00028351 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00028351 10 Asset inventory tooling used by customer
I00028477 1 Application types in scope
I00028477 2 Total number of applications in scope
I00028477 3 Percent of Total App Portfolio in scope
I00028477 4 Is customer global
I00028477 5 T&T Duration – Transition program (Unit: Weeks)
I00028477 6 T&T Duration – Transformation program (Unit: Months)
I00028477 7 AMS operating model included
I00028477 8 Service levels type included
I00028477 9 Application technologies in scope
I00028477 10 AMS standard tools and solution components
I00028477 1 Application types in scope
I00028477 2 Total number of applications in scope
I00028477 3 Percent of Total App Portfolio in scope
I00028477 4 Is customer global
I00028477 5 T&T Duration – Transition program (Unit: Weeks)
I00028477 6 T&T Duration – Transformation program (Unit: Months)
I00028477 7 AMS operating model included
I00028477 8 Service levels type included
I00028477 9 Application technologies in scope
I00028477 10 AMS standard tools and solution components
I00028529 1 Nature of the Engagement
I00028529 2 Nature of Engagement - Other:
I00028529 3 Execution Methodology
I00028529 4 Execution Methodology - Other:
I00028529 5 Contract Type
I00028529 6 Hosting partner for in scope apps
I00028529 7 Hosting partner for in scope apps - Other:
I00028529 8 Main competitor
I00028529 9 Is engagement global or local
I00028529 10 Application technologies used - Other:
I00028550 1 Application types in scope
I00028550 2 Total number of applications in scope
I00028550 3 Percent of Total App Portfolio in scope
I00028550 4 Is customer global
I00028550 5 T&T Duration – Transition program (Unit: Weeks)
I00028550 6 T&T Duration – Transformation program (Unit: Months)
I00028550 7 AMS operating model included
I00028550 8 Service levels type included
I00028550 9 Application technologies in scope
I00028550 10 AMS standard tools and solution components
I00028552 1 Application types in scope
I00028552 2 Total number of applications in scope
I00028552 3 Percent of Total App Portfolio in scope
I00028552 4 Is customer global
I00028552 5 T&T Duration – Transition program (Unit: Weeks)
I00028552 6 T&T Duration – Transformation program (Unit: Months)
I00028552 7 AMS operating model included
I00028552 8 Service levels type included
I00028552 9 Application technologies in scope
I00028552 10 AMS standard tools and solution components
I00028558 1 Nature of the Engagement
I00028558 2 Nature of Engagement - Other:
I00028558 3 Execution Methodology
I00028558 4 Execution Methodology - Other:
I00028558 5 Contract Type
I00028558 6 Hosting partner for in scope apps
I00028558 7 Hosting partner for in scope apps - Other:
I00028558 8 Main competitor
I00028558 9 Is engagement global or local
I00028558 10 Application technologies used - Other:
I00028604 1 Application types in scope
I00028604 2 Total number of applications in scope
I00028604 3 Percent of Total App Portfolio in scope
I00028604 4 Is customer global
I00028604 5 T&T Duration – Transition program (Unit: Weeks)
I00028604 6 T&T Duration – Transformation program (Unit: Months)
I00028604 7 AMS operating model included
I00028604 8 Service levels type included
I00028604 9 Application technologies in scope
I00028604 10 AMS standard tools and solution components
I00028608 1 Application types in scope
I00028608 2 Total number of applications in scope
I00028608 3 Percent of Total App Portfolio in scope
I00028608 4 Is customer global
I00028608 5 T&T Duration – Transition program (Unit: Weeks)
I00028608 6 T&T Duration – Transformation program (Unit: Months)
I00028608 7 AMS operating model included
I00028608 8 Service levels type included
I00028608 9 Application technologies in scope
I00028608 10 AMS standard tools and solution components
I00028610 1 Nature of the Engagement
I00028610 2 Nature of Engagement - Other:
I00028610 3 Execution Methodology
I00028610 4 Execution Methodology - Other:
I00028610 5 Contract Type
I00028610 6 Hosting partner for in scope apps
I00028610 7 Hosting partner for in scope apps - Other:
I00028610 8 Main competitor
I00028610 9 Is engagement global or local
I00028610 10 Application technologies used - Other:
I00028642 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00028642 2 Tool(s) Availability
I00028642 3 Breakdown of testing types
I00028642 4 Phases of testing included in contract
I00028642 5 Total number of customer use cases/test cases (enter 5 digits)
I00028642 6 % of use cases/test cases automated
I00028642 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00028642 8 Industry compliance, standards, security delivery models needs of the customer
I00028642 9 Is testing bundled with Apps services?
I00028642 10
I00028693 1 SLMS Services contracted
I00028693 2 Number of countries that require support and/or invoicing :
I00028693 3 List of software publishers in scope
I00028693 4 Software publishers in scope - Other:
I00028693 5 # of seats in Microsoft Enterprise Agreement
I00028693 6 Key driver for client decision
I00028693 7 Total $ annual software spend ($M)
I00028693 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00028693 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00028693 10 Asset inventory tooling used by customer
I00028695 1 Geographic location
I00028695 2 Number of physical images
I00028695 3 Number of virtual images
I00028695 4 OS type
I00028695 5 Websphere version (if in environment)
I00028695 6 Apache version (if in environment)
I00028695 7 Oracle DB version (if in environment)
I00028695 8 SQL version (if in environment)
I00028695 9 SAP version (if in environment)
I00028695 10 MS Dynamics version (if in environment)
I00028697 1 Nature of the Engagement
I00028697 2 Nature of Engagement - Other:
I00028697 3 Execution Methodology
I00028697 4 Execution Methodology - Other:
I00028697 5 Contract Type
I00028697 6 Hosting partner for in scope apps
I00028697 7 Hosting partner for in scope apps - Other:
I00028697 8 Main competitor
I00028697 9 Is engagement global or local
I00028697 10 Application technologies used - Other:
I00028777 1 Geographic location
I00028777 2 Number of physical images
I00028777 3 Number of virtual images
I00028777 4 OS type
I00028777 5 Websphere version (if in environment)
I00028777 6 Apache version (if in environment)
I00028777 7 Oracle DB version (if in environment)
I00028777 8 SQL version (if in environment)
I00028777 9 SAP version (if in environment)
I00028777 10 MS Dynamics version (if in environment)
I00028779 1 Device type(s) to be supported
I00028779 2 Service Desk Support levels requested
I00028779 3 Service Desk Support level - Other:
I00028779 4 Onshore service desk required
I00028779 5 Service management tool set deployed
I00028779 6 Service management tool set - Other:
I00028779 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00028779 8 Client primary business driver for outsourcing
I00028779 9 Client primary business driver for outsourcing - Other:
I00028779 10 Self Service requirement
I00028779 1 Deal scope for Site Support
I00028779 2 Device type(s) to be supported
I00028779 3 Site Support levels requested
I00028779 4 Site Support levels requested - Other:
I00028779 5 Single site location or multiple
I00028779 6 Locations requiring Site Support
I00028779 7 Service management tool set deployed
I00028779 8 Client primary business driver for outsourcing
I00028779 9 Delivery mode
I00028779 10
I00028779 1 Geographic location
I00028779 2 Number of physical images
I00028779 3 Number of virtual images
I00028779 4 OS type
I00028779 5 Websphere version (if in environment)
I00028779 6 Apache version (if in environment)
I00028779 7 Oracle DB version (if in environment)
I00028779 8 SQL version (if in environment)
I00028779 9 SAP version (if in environment)
I00028779 10 MS Dynamics version (if in environment)
I00028827 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00028827 2 Tool(s) Availability
I00028827 3 Breakdown of testing types
I00028827 4 Phases of testing included in contract
I00028827 5 Total number of customer use cases/test cases (enter 5 digits)
I00028827 6 % of use cases/test cases automated
I00028827 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00028827 8 Industry compliance, standards, security delivery models needs of the customer
I00028827 9 Is testing bundled with Apps services?
I00028827 10
I00028837 1 Geographic location
I00028837 2 Number of 3rd party suppliers
I00028837 3 Configuration Item (CI) Types
I00028837 4 Configuration Item (CI) Types - Other:
I00028837 5 Configuration Item (CI) Quantities
I00028837 6 Current # of defined Vital Business Functions (VBFs)
I00028837 7 Current # of defined SLA’s
I00028837 8 Current ESM customer
I00028837 9 What industry compliance, security levels, our client mandated restrictions are needed
I00028837 10
I00028858 1 CEM Contact Number of seats
I00028858 2 CEM Contact Number of annual transactions
I00028858 3 CEM Contact Number of countries
I00028858 4 CEM Contact Number of languages required
I00028858 5 Onshore required ?
I00028858 6 Near shore required?
I00028858 7 Off-shore required?
I00028858 8 Are analytics required?
I00028858 9 Are cloud (customer agents) required?
I00028858 10 Is a hybrid model ( + customer agents) required?
I00028864 1 Geographic location
I00028864 2 Number of physical images
I00028864 3 Number of virtual images
I00028864 4 OS type
I00028864 5 Websphere version (if in environment)
I00028864 6 Apache version (if in environment)
I00028864 7 Oracle DB version (if in environment)
I00028864 8 SQL version (if in environment)
I00028864 9 SAP version (if in environment)
I00028864 10 MS Dynamics version (if in environment)
I00028997 1 Key Business Objective
I00028997 2 Analytics algorithms
I00028997 3 Visualization tools
I00028997 4 Data types collected
I00028997 5 Analytics Tools
I00028997 6 Analytics Tools - Other:
I00028997 7 Analytics Platforms
I00028997 8 Engagement models
I00028997 9
I00028997 10
I00029000 1 Deal scope for Site Support
I00029000 2 Device type(s) to be supported
I00029000 3 Site Support levels requested
I00029000 4 Site Support levels requested - Other:
I00029000 5 Single site location or multiple
I00029000 6 Locations requiring Site Support
I00029000 7 Service management tool set deployed
I00029000 8 Client primary business driver for outsourcing
I00029000 9 Delivery mode
I00029000 10
I00029003 1 Geographic location
I00029003 2 Number of Windows 2012 virtual/physical images
I00029003 3 Number of Linux virtual/physical images
I00029003 4 Number of Redhat virtual/physical images
I00029003 5 Applications that are in the environment and current versions
I00029003 6 ISV/SaaS Applications that are in the environment and current versions
I00029003 7 Middleware/data bases that are in the environment and current versions
I00029003 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00029003 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00029003 10 What types of Network Services were required
I00029003 1 Geographic location
I00029003 2 Number of physical images
I00029003 3 Number of virtual images
I00029003 4 OS type
I00029003 5 Websphere version (if in environment)
I00029003 6 Apache version (if in environment)
I00029003 7 Oracle DB version (if in environment)
I00029003 8 SQL version (if in environment)
I00029003 9 SAP version (if in environment)
I00029003 10 MS Dynamics version (if in environment)
I00029012 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00029012 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00029012 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00029012 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00029012 5 Did an ES Client or Practice Principal help sell this engagement
I00029012 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00029012 7 Client executive sponsor title -
I00029012 8 Will we produce a formal written client deliverable?
I00029012 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00029012 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00029034 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00029034 2 Tool(s) Availability
I00029034 3 Breakdown of testing types
I00029034 4 Phases of testing included in contract
I00029034 5 Total number of customer use cases/test cases (enter 5 digits)
I00029034 6 % of use cases/test cases automated
I00029034 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00029034 8 Industry compliance, standards, security delivery models needs of the customer
I00029034 9 Is testing bundled with Apps services?
I00029034 10
I00029117 1 Nature of the Engagement
I00029117 2 Nature of Engagement - Other:
I00029117 3 Execution Methodology
I00029117 4 Execution Methodology - Other:
I00029117 5 Contract Type
I00029117 6 Hosting partner for in scope apps
I00029117 7 Hosting partner for in scope apps - Other:
I00029117 8 Main competitor
I00029117 9 Is engagement global or local
I00029117 10 Application technologies used - Other:
I00029130 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00029130 2 Tool(s) Availability
I00029130 3 Breakdown of testing types
I00029130 4 Phases of testing included in contract
I00029130 5 Total number of customer use cases/test cases (enter 5 digits)
I00029130 6 % of use cases/test cases automated
I00029130 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00029130 8 Industry compliance, standards, security delivery models needs of the customer
I00029130 9 Is testing bundled with Apps services?
I00029130 10
I00029134 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00029134 2 Tool(s) Availability
I00029134 3 Breakdown of testing types
I00029134 4 Phases of testing included in contract
I00029134 5 Total number of customer use cases/test cases (enter 5 digits)
I00029134 6 % of use cases/test cases automated
I00029134 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00029134 8 Industry compliance, standards, security delivery models needs of the customer
I00029134 9 Is testing bundled with Apps services?
I00029134 10
I00029134 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00029134 2 Tool(s) Availability
I00029134 3 Breakdown of testing types
I00029134 4 Phases of testing included in contract
I00029134 5 Total number of customer use cases/test cases (enter 5 digits)
I00029134 6 % of use cases/test cases automated
I00029134 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00029134 8 Industry compliance, standards, security delivery models needs of the customer
I00029134 9 Is testing bundled with Apps services?
I00029134 10
I00029139 1 Geographic location
I00029139 2 Number of physical images
I00029139 3 Number of virtual images
I00029139 4 OS type
I00029139 5 Websphere version (if in environment)
I00029139 6 Apache version (if in environment)
I00029139 7 Oracle DB version (if in environment)
I00029139 8 SQL version (if in environment)
I00029139 9 SAP version (if in environment)
I00029139 10 MS Dynamics version (if in environment)
I00029178 1 Geographic location
I00029178 2 Number of Widows 2012 virtual/physical images
I00029178 3 Number of Linux virtual/physical images
I00029178 4 Number of Redhat virtual/physical images
I00029178 5 SAP version (if in environment)
I00029178 6 MS Dynamics version (if in environment)
I00029178 7 Sharepoint version (if in environment)
I00029178 8 Custom Applications in environment
I00029178 9 Websphere version (if in environment)
I00029178 10 JBOSS version (if in environment)
I00029188 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00029188 2 Tool(s) Availability
I00029188 3 Breakdown of testing types
I00029188 4 Phases of testing included in contract
I00029188 5 Total number of customer use cases/test cases (enter 5 digits)
I00029188 6 % of use cases/test cases automated
I00029188 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00029188 8 Industry compliance, standards, security delivery models needs of the customer
I00029188 9 Is testing bundled with Apps services?
I00029188 10
I00029190 1 Nature of the Engagement
I00029190 2 Nature of Engagement - Other:
I00029190 3 Execution Methodology
I00029190 4 Execution Methodology - Other:
I00029190 5 Contract Type
I00029190 6 Hosting partner for in scope apps
I00029190 7 Hosting partner for in scope apps - Other:
I00029190 8 Main competitor
I00029190 9 Is engagement global or local
I00029190 10 Application technologies used - Other:
I00029232 1 Geographic location
I00029232 2 Number of Windows 2012 virtual/physical images
I00029232 3 Number of Linux virtual/physical images
I00029232 4 Number of Redhat virtual/physical images
I00029232 5 Applications that are in the environment and current versions
I00029232 6 ISV/SaaS Applications that are in the environment and current versions
I00029232 7 Middleware/data bases that are in the environment and current versions
I00029232 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00029232 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00029232 10 What types of Network Services were required
I00029247 1 Application types in scope
I00029247 2 Total number of applications in scope
I00029247 3 Percent of Total App Portfolio in scope
I00029247 4 Is customer global
I00029247 5 T&T Duration – Transition program (Unit: Weeks)
I00029247 6 T&T Duration – Transformation program (Unit: Months)
I00029247 7 AMS operating model included
I00029247 8 Service levels type included
I00029247 9 Application technologies in scope
I00029247 10 AMS standard tools and solution components
I00029260 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00029260 2 Tool(s) Availability
I00029260 3 Breakdown of testing types
I00029260 4 Phases of testing included in contract
I00029260 5 Total number of customer use cases/test cases (enter 5 digits)
I00029260 6 % of use cases/test cases automated
I00029260 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00029260 8 Industry compliance, standards, security delivery models needs of the customer
I00029260 9 Is testing bundled with Apps services?
I00029260 10
I00029297 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00029297 2 Tool(s) Availability
I00029297 3 Breakdown of testing types
I00029297 4 Phases of testing included in contract
I00029297 5 Total number of customer use cases/test cases (enter 5 digits)
I00029297 6 % of use cases/test cases automated
I00029297 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00029297 8 Industry compliance, standards, security delivery models needs of the customer
I00029297 9 Is testing bundled with Apps services?
I00029297 10
I00029320 1 SLMS Services contracted
I00029320 2 Number of countries that require support and/or invoicing :
I00029320 3 List of software publishers in scope
I00029320 4 Software publishers in scope - Other:
I00029320 5 # of seats in Microsoft Enterprise Agreement
I00029320 6 Key driver for client decision
I00029320 7 Total $ annual software spend ($M)
I00029320 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00029320 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00029320 10 Asset inventory tooling used by customer
I00029349 1 Nature of the Engagement
I00029349 2 Nature of Engagement - Other:
I00029349 3 Execution Methodology
I00029349 4 Execution Methodology - Other:
I00029349 5 Contract Type
I00029349 6 Hosting partner for in scope apps
I00029349 7 Hosting partner for in scope apps - Other:
I00029349 8 Main competitor
I00029349 9 Is engagement global or local
I00029349 10 Application technologies used - Other:
I00029406 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00029406 2 Tool(s) Availability
I00029406 3 Breakdown of testing types
I00029406 4 Phases of testing included in contract
I00029406 5 Total number of customer use cases/test cases (enter 5 digits)
I00029406 6 % of use cases/test cases automated
I00029406 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00029406 8 Industry compliance, standards, security delivery models needs of the customer
I00029406 9 Is testing bundled with Apps services?
I00029406 10
I00029412 1 Application types in scope
I00029412 2 Total number of applications in scope
I00029412 3 Percent of Total App Portfolio in scope
I00029412 4 Is customer global
I00029412 5 T&T Duration – Transition program (Unit: Weeks)
I00029412 6 T&T Duration – Transformation program (Unit: Months)
I00029412 7 AMS operating model included
I00029412 8 Service levels type included
I00029412 9 Application technologies in scope
I00029412 10 AMS standard tools and solution components
I00029438 1 Nature of the Engagement
I00029438 2 Nature of Engagement - Other:
I00029438 3 Execution Methodology
I00029438 4 Execution Methodology - Other:
I00029438 5 Contract Type
I00029438 6 Hosting partner for in scope apps
I00029438 7 Hosting partner for in scope apps - Other:
I00029438 8 Main competitor
I00029438 9 Is engagement global or local
I00029438 10 Application technologies used - Other:
I00029486 1 Geographic location
I00029486 2 Number of physical images
I00029486 3 Number of virtual images
I00029486 4 OS type
I00029486 5 Websphere version (if in environment)
I00029486 6 Apache version (if in environment)
I00029486 7 Oracle DB version (if in environment)
I00029486 8 SQL version (if in environment)
I00029486 9 SAP version (if in environment)
I00029486 10 MS Dynamics version (if in environment)
I00029510 1 Nature of the Engagement
I00029510 2 Nature of Engagement - Other:
I00029510 3 Execution Methodology
I00029510 4 Execution Methodology - Other:
I00029510 5 Contract Type
I00029510 6 Hosting partner for in scope apps
I00029510 7 Hosting partner for in scope apps - Other:
I00029510 8 Main competitor
I00029510 9 Is engagement global or local
I00029510 10 Application technologies used - Other:
I00029533 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00029533 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00029533 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00029533 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00029533 5 Did an ES Client or Practice Principal help sell this engagement
I00029533 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00029533 7 Client executive sponsor title -
I00029533 8 Will we produce a formal written client deliverable?
I00029533 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00029533 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00029583 1 Application types in scope
I00029583 2 Total number of applications in scope
I00029583 3 Percent of Total App Portfolio in scope
I00029583 4 Is customer global
I00029583 5 T&T Duration – Transition program (Unit: Weeks)
I00029583 6 T&T Duration – Transformation program (Unit: Months)
I00029583 7 AMS operating model included
I00029583 8 Service levels type included
I00029583 9 Application technologies in scope
I00029583 10 AMS standard tools and solution components
I00029637 1 Nature of the Engagement
I00029637 2 Nature of Engagement - Other:
I00029637 3 Execution Methodology
I00029637 4 Execution Methodology - Other:
I00029637 5 Contract Type
I00029637 6 Hosting partner for in scope apps
I00029637 7 Hosting partner for in scope apps - Other:
I00029637 8 Main competitor
I00029637 9 Is engagement global or local
I00029637 10 Application technologies used - Other:
I00029639 1 Recovery Time Objective (Unit hours)
I00029639 2 Recovery Point Objective (Unit hours)
I00029639 3 Number of virtual/physical image: Windows 2387
I00029639 4 Number of virtual/physical images: Linux
I00029639 5 Number of virtual/physical images: Redhat
I00029639 6 Number of virtual/physical images: AIX
I00029639 7 Number of virtual/physical images: Solaris
I00029639 8 Number of virtual/physical images: -UX
I00029639 9 Amount of Protected Storage (Unit TB)
I00029639 10 What industry compliance, security levels, regulatory were needed?
I00029721 1 Application types in scope
I00029721 2 Total number of applications in scope
I00029721 3 Percent of Total App Portfolio in scope
I00029721 4 Is customer global
I00029721 5 T&T Duration – Transition program (Unit: Weeks)
I00029721 6 T&T Duration – Transformation program (Unit: Months)
I00029721 7 AMS operating model included
I00029721 8 Service levels type included
I00029721 9 Application technologies in scope
I00029721 10 AMS standard tools and solution components
I00029775 1 Geographic location
I00029775 2 Number of physical images
I00029775 3 Number of virtual images
I00029775 4 OS type
I00029775 5 Websphere version (if in environment)
I00029775 6 Apache version (if in environment)
I00029775 7 Oracle DB version (if in environment)
I00029775 8 SQL version (if in environment)
I00029775 9 SAP version (if in environment)
I00029775 10 MS Dynamics version (if in environment)
I00029786 1 SLMS Services contracted
I00029786 2 Number of countries that require support and/or invoicing :
I00029786 3 List of software publishers in scope
I00029786 4 Software publishers in scope - Other:
I00029786 5 # of seats in Microsoft Enterprise Agreement
I00029786 6 Key driver for client decision
I00029786 7 Total $ annual software spend ($M)
I00029786 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00029786 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00029786 10 Asset inventory tooling used by customer
I00029823 1 Recovery Time Objective (Unit hours)
I00029823 2 Recovery Point Objective (Unit hours)
I00029823 3 Number of virtual/physical image: Windows 3101
I00029823 4 Number of virtual/physical images: Linux
I00029823 5 Number of virtual/physical images: Redhat
I00029823 6 Number of virtual/physical images: AIX
I00029823 7 Number of virtual/physical images: Solaris
I00029823 8 Number of virtual/physical images: -UX
I00029823 9 Amount of Protected Storage (Unit TB)
I00029823 10 What industry compliance, security levels, regulatory were needed?
I00029875 1 SLMS Services contracted
I00029875 2 Number of countries that require support and/or invoicing :
I00029875 3 List of software publishers in scope
I00029875 4 Software publishers in scope - Other:
I00029875 5 # of seats in Microsoft Enterprise Agreement
I00029875 6 Key driver for client decision
I00029875 7 Total $ annual software spend ($M)
I00029875 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00029875 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00029875 10 Asset inventory tooling used by customer
I00030117 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00030117 2 Tool(s) Availability
I00030117 3 Breakdown of testing types
I00030117 4 Phases of testing included in contract
I00030117 5 Total number of customer use cases/test cases (enter 5 digits)
I00030117 6 % of use cases/test cases automated
I00030117 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00030117 8 Industry compliance, standards, security delivery models needs of the customer
I00030117 9 Is testing bundled with Apps services?
I00030117 10
I00030317 1 Geographic location
I00030317 2 Number of physical images
I00030317 3 Number of virtual images
I00030317 4 OS type
I00030317 5 Websphere version (if in environment)
I00030317 6 Apache version (if in environment)
I00030317 7 Oracle DB version (if in environment)
I00030317 8 SQL version (if in environment)
I00030317 9 SAP version (if in environment)
I00030317 10 MS Dynamics version (if in environment)
I00030318 1 Geographic location
I00030318 2 Number of physical images
I00030318 3 Number of virtual images
I00030318 4 OS type
I00030318 5 Websphere version (if in environment)
I00030318 6 Apache version (if in environment)
I00030318 7 Oracle DB version (if in environment)
I00030318 8 SQL version (if in environment)
I00030318 9 SAP version (if in environment)
I00030318 10 MS Dynamics version (if in environment)
I00030318 1 Geographic location
I00030318 2 Number of physical images
I00030318 3 Number of virtual images
I00030318 4 OS type
I00030318 5 Websphere version (if in environment)
I00030318 6 Apache version (if in environment)
I00030318 7 Oracle DB version (if in environment)
I00030318 8 SQL version (if in environment)
I00030318 9 SAP version (if in environment)
I00030318 10 MS Dynamics version (if in environment)
I00030323 1 Processes in scope
I00030323 2 Processes in scope - Other:
I00030323 3 Client geographies serviced
I00030323 4 Service delivery locations
I00030323 5 Service delivery locations - Other:
I00030323 6 Enabling technologies implemented
I00030323 7 Enabling technologies implemented - Other:
I00030323 8 Client Finance systems utilized
I00030323 9 Client Finance systems utilized - Other:
I00030323 10 Key volume metrics
I00030325 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00030325 2 Tool(s) Availability
I00030325 3 Breakdown of testing types
I00030325 4 Phases of testing included in contract
I00030325 5 Total number of customer use cases/test cases (enter 5 digits)
I00030325 6 % of use cases/test cases automated
I00030325 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00030325 8 Industry compliance, standards, security delivery models needs of the customer
I00030325 9 Is testing bundled with Apps services?
I00030325 10
I00030352 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00030352 2 Tool(s) Availability
I00030352 3 Breakdown of testing types
I00030352 4 Phases of testing included in contract
I00030352 5 Total number of customer use cases/test cases (enter 5 digits)
I00030352 6 % of use cases/test cases automated
I00030352 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00030352 8 Industry compliance, standards, security delivery models needs of the customer
I00030352 9 Is testing bundled with Apps services?
I00030352 10
I00030362 1 Processes in scope
I00030362 2 Processes in scope - Other:
I00030362 3 Client geographies serviced
I00030362 4 Service delivery locations
I00030362 5 Service delivery locations - Other:
I00030362 6 Enabling technologies implemented
I00030362 7 Enabling technologies implemented - Other:
I00030362 8 Client Finance systems utilized
I00030362 9 Client Finance systems utilized - Other:
I00030362 10 Key volume metrics
I00030364 1 Nature of the Engagement
I00030364 2 Nature of Engagement - Other:
I00030364 3 Execution Methodology
I00030364 4 Execution Methodology - Other:
I00030364 5 Contract Type
I00030364 6 Hosting partner for in scope apps
I00030364 7 Hosting partner for in scope apps - Other:
I00030364 8 Main competitor
I00030364 9 Is engagement global or local
I00030364 10 Application technologies used - Other:
I00030450 1 Nature of the Engagement
I00030450 2 Nature of Engagement - Other:
I00030450 3 Execution Methodology
I00030450 4 Execution Methodology - Other:
I00030450 5 Contract Type
I00030450 6 Hosting partner for in scope apps
I00030450 7 Hosting partner for in scope apps - Other:
I00030450 8 Main competitor
I00030450 9 Is engagement global or local
I00030450 10 Application technologies used - Other:
I00030503 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00030503 2 Tool(s) Availability
I00030503 3 Breakdown of testing types
I00030503 4 Phases of testing included in contract
I00030503 5 Total number of customer use cases/test cases (enter 5 digits)
I00030503 6 % of use cases/test cases automated
I00030503 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00030503 8 Industry compliance, standards, security delivery models needs of the customer
I00030503 9 Is testing bundled with Apps services?
I00030503 10
I00030519 1 Application types in scope
I00030519 2 Total number of applications in scope
I00030519 3 Percent of Total App Portfolio in scope
I00030519 4 Is customer global
I00030519 5 T&T Duration – Transition program (Unit: Weeks)
I00030519 6 T&T Duration – Transformation program (Unit: Months)
I00030519 7 AMS operating model included
I00030519 8 Service levels type included
I00030519 9 Application technologies in scope
I00030519 10 AMS standard tools and solution components
I00030556 1 Application types in scope
I00030556 2 Total number of applications in scope
I00030556 3 Percent of Total App Portfolio in scope
I00030556 4 Is customer global
I00030556 5 T&T Duration – Transition program (Unit: Weeks)
I00030556 6 T&T Duration – Transformation program (Unit: Months)
I00030556 7 AMS operating model included
I00030556 8 Service levels type included
I00030556 9 Application technologies in scope
I00030556 10 AMS standard tools and solution components
I00030741 1 ES Buying History (1 = No History and 5 = Most Loyal Client)
I00030741 2 EG Buying History (1 = No History and 5 = Most Loyal Client)
I00030741 3 PPS Buying History (1 = No History and 5 = Most Loyal Client)
I00030741 4 SW Buying History (1 = No History and 5 = Most Loyal Client)
I00030741 5 Did an ES Client or Practice Principal help sell this engagement
I00030741 6 Prior to advisory services, did the client have a clear understanding of workload (Apps and Data) suitabili
I00030741 7 Client executive sponsor title -
I00030741 8 Will we produce a formal written client deliverable?
I00030741 9 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00030741 10 Please indicate whether the client had clearly established any of the following objectives or funded proje
I00031399 1 Processes in scope
I00031399 2 Processes in scope - Other:
I00031399 3 Client geographies serviced
I00031399 4 Service delivery locations
I00031399 5 Service delivery locations - Other:
I00031399 6 Enabling technologies implemented
I00031399 7 Enabling technologies implemented - Other:
I00031399 8 Client Finance systems utilized
I00031399 9 Client Finance systems utilized - Other:
I00031399 10 Key volume metrics
I00031569 1 Geographic location
I00031569 2 Number of Windows 2012 virtual/physical images
I00031569 3 Number of Linux virtual/physical images
I00031569 4 Number of Redhat virtual/physical images
I00031569 5 Applications that are in the environment and current versions
I00031569 6 ISV/SaaS Applications that are in the environment and current versions
I00031569 7 Middleware/data bases that are in the environment and current versions
I00031569 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00031569 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00031569 10 What types of Network Services were required
I00031569 1 Geographic location
I00031569 2 Number of physical images
I00031569 3 Number of virtual images
I00031569 4 OS type
I00031569 5 Websphere version (if in environment)
I00031569 6 Apache version (if in environment)
I00031569 7 Oracle DB version (if in environment)
I00031569 8 SQL version (if in environment)
I00031569 9 SAP version (if in environment)
I00031569 10 MS Dynamics version (if in environment)
I00031575 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00031575 2 Tool(s) Availability
I00031575 3 Breakdown of testing types
I00031575 4 Phases of testing included in contract
I00031575 5 Total number of customer use cases/test cases (enter 5 digits)
I00031575 6 % of use cases/test cases automated
I00031575 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00031575 8 Industry compliance, standards, security delivery models needs of the customer
I00031575 9 Is testing bundled with Apps services?
I00031575 10
I00031633 1 SLMS Services contracted
I00031633 2 Number of countries that require support and/or invoicing :
I00031633 3 List of software publishers in scope
I00031633 4 Software publishers in scope - Other:
I00031633 5 # of seats in Microsoft Enterprise Agreement
I00031633 6 Key driver for client decision
I00031633 7 Total $ annual software spend ($M)
I00031633 8 Total number of seats/devices in scope of SAM Service (to nearest 1K)
I00031633 9 Total number of servers in scope of SAM Service (to nearest 1K)
I00031633 10 Asset inventory tooling used by customer
I00031757 1 Nature of the Engagement
I00031757 2 Nature of Engagement - Other:
I00031757 3 Execution Methodology
I00031757 4 Execution Methodology - Other:
I00031757 5 Contract Type
I00031757 6 Hosting partner for in scope apps
I00031757 7 Hosting partner for in scope apps - Other:
I00031757 8 Main competitor
I00031757 9 Is engagement global or local
I00031757 10 Application technologies used - Other:
I00031758 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00031758 2 Tool(s) Availability
I00031758 3 Breakdown of testing types
I00031758 4 Phases of testing included in contract
I00031758 5 Total number of customer use cases/test cases (enter 5 digits)
I00031758 6 % of use cases/test cases automated
I00031758 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00031758 8 Industry compliance, standards, security delivery models needs of the customer
I00031758 9 Is testing bundled with Apps services?
I00031758 10
I00032293 1 Geographic location
I00032293 2 Number of Windows 2012 virtual/physical images
I00032293 3 Number of Linux virtual/physical images
I00032293 4 Number of Redhat virtual/physical images
I00032293 5 Applications that are in the environment and current versions
I00032293 6 ISV/SaaS Applications that are in the environment and current versions
I00032293 7 Middleware/data bases that are in the environment and current versions
I00032293 8 Breakdown of Storage volumes and refresh frequency of each type of data
I00032293 9 What industry compliance, security levels, regulatory or client mandated restrictions were needed
I00032293 10 What types of Network Services were required
I00032346 1 What is the Test Environment (OS/Dev kit/) DBs) ?
I00032346 2 Tool(s) Availability
I00032346 3 Breakdown of testing types
I00032346 4 Phases of testing included in contract
I00032346 5 Total number of customer use cases/test cases (enter 5 digits)
I00032346 6 % of use cases/test cases automated
I00032346 7 Number of tables in DB/Reports in applications (enter 4 digits)
I00032346 8 Industry compliance, standards, security delivery models needs of the customer
I00032346 9 Is testing bundled with Apps services?
I00032346 10
I00032405 1 Geographic location
I00032405 2 Number of physical images
I00032405 3 Number of virtual images
I00032405 4 OS type
I00032405 5 Websphere version (if in environment)
I00032405 6 Apache version (if in environment)
I00032405 7 Oracle DB version (if in environment)
I00032405 8 SQL version (if in environment)
I00032405 9 SAP version (if in environment)
I00032405 10 MS Dynamics version (if in environment)
I00032581 1 Device type(s) to be supported
I00032581 2 Service Desk Support levels requested
I00032581 3 Service Desk Support level - Other:
I00032581 4 Onshore service desk required
I00032581 5 Service management tool set deployed
I00032581 6 Service management tool set - Other:
I00032581 7 Number of Service Desk locations in Future Mode of Operation (FMO) solution
I00032581 8 Client primary business driver for outsourcing
I00032581 9 Client primary business driver for outsourcing - Other:
I00032581 10 Self Service requirement
I00032581 1 Deal scope for Site Support
I00032581 2 Device type(s) to be supported
I00032581 3 Site Support levels requested
I00032581 4 Site Support levels requested - Other:
I00032581 5 Single site location or multiple
I00032581 6 Locations requiring Site Support
I00032581 7 Service management tool set deployed
I00032581 8 Client primary business driver for outsourcing
I00032581 9 Delivery mode
I00032581 10
I00032581 1 Geographic location
I00032581 2 Number of physical images
I00032581 3 Number of virtual images
I00032581 4 OS type
I00032581 5 Websphere version (if in environment)
I00032581 6 Apache version (if in environment)
I00032581 7 Oracle DB version (if in environment)
I00032581 8 SQL version (if in environment)
I00032581 9 SAP version (if in environment)
I00032581 10 MS Dynamics version (if in environment)
I00032895 1 Processes in scope
I00032895 2 Processes in scope - Other:
I00032895 3 Client geographies serviced
I00032895 4 Service delivery locations
I00032895 5 Service delivery locations - Other:
I00032895 6 Enabling technologies implemented
I00032895 7 Enabling technologies implemented - Other:
I00032895 8 Client Finance systems utilized
I00032895 9 Client Finance systems utilized - Other:
I00032895 10 Key volume metrics
I00033457 1 Nature of the Engagement
I00033457 2 Nature of Engagement - Other:
I00033457 3 Execution Methodology
I00033457 4 Execution Methodology - Other:
I00033457 5 Contract Type
I00033457 6 Hosting partner for in scope apps
I00033457 7 Hosting partner for in scope apps - Other:
I00033457 8 Main competitor
I00033457 9 Is engagement global or local
I00033457 10 Application technologies used - Other:
I00034052 1 CEM Contact Number of seats
I00034052 2 CEM Contact Number of annual transactions
I00034052 3 CEM Contact Number of countries
I00034052 4 CEM Contact Number of languages required
I00034052 5 Onshore required ?
I00034052 6 Near shore required?
I00034052 7 Off-shore required?
I00034052 8 Are analytics required?
I00034052 9 Are cloud (customer agents) required?
I00034052 10 Is a hybrid model ( + customer agents) required?
kload (Apps and Data) suitability and priority for cloud ?

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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estrictions were needed
plication packaging, software distribution, imaging?
ient specific requirements
plication packaging, software distribution, imaging?
ient specific requirements

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
s are needed

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
ystems and applications (“keep the lights on “)?

ystems and applications (“keep the lights on “)?

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
estrictions were needed
plication packaging, software distribution, imaging?
ient specific requirements
s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
s are needed
ystems and applications (“keep the lights on “)?
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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plication packaging, software distribution, imaging?
ient specific requirements

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ient specific requirements
plication packaging, software distribution, imaging?
ient specific requirements
program required?
ystems and applications (“keep the lights on “)?

ystems and applications (“keep the lights on “)?

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
program required?
plication packaging, software distribution, imaging?
ient specific requirements

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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ystems and applications (“keep the lights on “)?
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
estrictions were needed
estrictions were needed
estrictions were needed
program required?
estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

estrictions were needed

program required?
program required?
estrictions were needed
estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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s are needed
plication packaging, software distribution, imaging?
ient specific requirements
ystems and applications (“keep the lights on “)?
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
ystems and applications (“keep the lights on “)?
s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

estrictions were needed

s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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plication packaging, software distribution, imaging?
ient specific requirements

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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ystems and applications (“keep the lights on “)?
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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s are needed
s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
s are needed
s are needed

s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
s are needed
estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
ystems and applications (“keep the lights on “)?

estrictions were needed

s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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estrictions were needed
plication packaging, software distribution, imaging?
ient specific requirements

s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
estrictions were needed

estrictions were needed

estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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ystems and applications (“keep the lights on “)?

 estrictions were needed

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

ystems and applications (“keep the lights on “)?

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
estrictions were needed
s are needed
s are needed
ystems and applications (“keep the lights on “)?
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
estrictions were needed
estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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plication packaging, software distribution, imaging?

ient specific requirements
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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s are needed

ystems and applications (“keep the lights on “)?

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
 estrictions were needed

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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ystems and applications (“keep the lights on “)?
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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plication packaging, software distribution, imaging?
ient specific requirements
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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ystems and applications (“keep the lights on “)?
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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plication packaging, software distribution, imaging?
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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

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kload (Apps and Data) suitability and priority for cloud ?

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kload (Apps and Data) suitability and priority for cloud ?

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kload (Apps and Data) suitability and priority for cloud ?

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kload (Apps and Data) suitability and priority for cloud ?

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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ystems and applications (“keep the lights on “)?
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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s are needed

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
ystems and applications (“keep the lights on “)?
plication packaging, software distribution, imaging?
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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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 estrictions were needed

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

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wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
ystems and applications (“keep the lights on “)?

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:

kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
s are needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
program required?

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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wing objectives or funded projects prior to this advisory service:

wing objectives or funded projects prior to this advisory service - Others:
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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plication packaging, software distribution, imaging?
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estrictions were needed
kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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s are needed

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kload (Apps and Data) suitability and priority for cloud ?

wing objectives or funded projects prior to this advisory service:

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kload (Apps and Data) suitability and priority for cloud ?

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kload (Apps and Data) suitability and priority for cloud ?

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kload (Apps and Data) suitability and priority for cloud ?

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e, enter “None”): Applications
e, enter “None”): Middleware
e, enter “None”): Databases
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 estrictions were needed

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s are needed
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s are needed
 estrictions were needed

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estrictions were needed
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estrictions were needed

estrictions were needed
InterviewI AnswerID Answer
I00004529 1 Custom Development
I00004529 3 Waterfall
I00004529 5 Time and Materials
I00004529 8 NEC,ABEAM,B-eng
I00004529 9 Local
I00004529 10 Java
I00004534 1 Client data center
I00004534 2 100
I00004534 3 300
I00004534 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00005970 1 Enhancement;#Custom Development;#System Integration
I00005970 1 5
I00005970 2 5
I00005970 3 Waterfall
I00005970 3 5
I00005970 4 5
I00005970 5 Time and Materials
I00005970 5 No
I00005970 6 No
I00005970 7 CIO
I00005970 8 Client;#Microsoft;#Dimension Data
I00005970 8 No
I00005970 9 Local
I00005970 10 SQL;#RPG OS/400
I00005970 1 Custom
I00005970 2 76
I00005970 3 0.4
I00005970 4 No
I00005970 7 Traditional support model
I00005970 8 Operational SLA’s
I00005970 9 Access;#Assembler;#C;#C#;#C++;#COBOL;#Cool:Gen (IEF);#DB2;#Dbase;#Easytrieve+;#FORTRAN;#HTML
I00005970 1 Custom;#Enterprise;#Cloud
I00005970 1 data center
I00005970 1 120
I00005970 2 22000
I00005970 2 200
I00005970 2 300
I00005970 3 100
I00005970 3 1
I00005970 3 1
I00005970 4 Windows 2003;#Windows 2008;#Windows 2012;#UX;#Solaris;#AIX;#OS/400
I00005970 4 No
I00005970 4 1
I00005970 5 Yes
I00005970 5 12
I00005970 5 8
I00005970 6 Not applicable
I00005970 6 18
I00005970 7 Traditional support model
I00005970 7 8
I00005970 8 2000, 2005, 2008, 2012
I00005970 8 Operational SLA’s
I00005970 8 Yes
I00005970 9 Access;#DB2;#HTML;#J2EE;#JavaScript;#Lotus Notes;#Other;#SQL;#XML
I00005970 9 No
I00005970 10 Applications Performance Monitoring (APM);#Service Manager
I00005970 10 Not applicable
I00005970 10 No
I00005970 1 Enterprise
I00005970 2 1
I00005970 3 0.05
I00005970 4 No
I00005970 5 100
I00005970 6 24
I00005970 8 Operational SLA’s;#Business SLA’s
I00005970 9 SAP-ABAP
I00005970 10 Client University;#Service Manager
I00005970 1 Custom;#BI
I00005970 7 Traditional support model
I00005970 8 Operational SLA’s;#Business SLA’s
I00005970 9 Dbase;#SQL
I00005970 10 Service Manager
I00005972 1 data center
I00005972 2 25
I00005972 3 0
I00005972 4 Windows 2008;#Windows 2012;#N/A
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 0
I00005972 3 20
I00005972 4 Windows 2008
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 0
I00005972 3 20
I00005972 4 Windows 2008
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 1 Enhancement
I00005972 2 20
I00005972 3 N/A
I00005972 3 20
I00005972 4 Windows 2008;#Redhat/Suse
I00005972 5 Hardware
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 8 ;#
I00005972 9 Local
I00005972 9 N/A
I00005972 10 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 20
I00005972 3 20
I00005972 4 Windows 2008;#Redhat/Suse
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 20
I00005972 3 20
I00005972 4 Windows 2008;#Redhat/Suse
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 10
I00005972 3 0
I00005972 4 Windows 2008;#Windows 2012
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 Licensing
I00005972 2 1
I00005972 6 Ability to drive cost reduction for enterprise
I00005972 7 50000000
I00005972 8 200
I00005972 9 0
I00005972 10 Asset Manager
I00005972 1 data center
I00005972 3 88
I00005972 4 Oracle Linux
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 20
I00005972 3 20
I00005972 4 Windows 2008;#Redhat/Suse
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 0
I00005972 3 0
I00005972 4 Windows 2008;#Windows 2012;#Redhat/Suse
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 5
I00005972 3 5
I00005972 4 Windows 2008;#Windows 2012
I00005972 5 N/A
I00005972 6 N/A
I00005972 7 Oracle 10
I00005972 8 MSSQL 2005, 2008, 2008R2, 2012
I00005972 9 N/A
I00005972 10 N/A
I00005972 1 data center
I00005972 2 10
I00005972 3 40
I00005972 4 Windows 2008
I00005972 7 10g
I00005972 8 2000, 2005,2008, 2012
I00005972 1 Staff Augmentation
I00005972 3 Staff Augmentation
I00005972 5 Time and Materials
I00005972 6 Client
I00005972 8 Silverlake
I00005972 9 Local
I00005972 10 RPG
I00005972 1 Client data center
I00005972 1 Custom
I00005972 2 1
I00005972 2 1
I00005972 3 0.5
I00005972 3 2
I00005972 4 z/OS
I00005972 4 No
I00005972 5 4
I00005972 6 12
I00005972 8 Business SLA’s
I00005972 9 RPG II/III
I00005973 1 data center
I00005973 2 3
I00005973 3 0
I00005973 4 AS400
I00005973 5 No
I00005973 6 No
I00005973 7 No
I00005973 8 Yes
I00005973 9 No
I00005973 10 No
I00005977 1 Enhancement
I00005977 3 Waterfall
I00005977 5 Fixed Price
I00005977 8 ;#Hitachi
I00005977 9 Local
I00005977 10 Java;#JavaScript;#Security
I00005977 1 System Integration
I00005977 3 Waterfall
I00005977 5 Fixed Price
I00005977 9 Global
I00005978 1 Custom
I00005978 2 1
I00005978 3 Custom
I00005978 4 No
I00005978 1 0
I00005978 2 0
I00005978 3 0
I00005978 4 0
I00005978 5 No
I00005978 8 Yes
I00005978 9 No
I00005978 10 No
I00005978 4 Yes
I00005978 9 Global
I00005979 1 Custom Development;#System Integration
I00005979 3 Waterfall
I00005979 5 Fixed Price
I00005979 6 Client
I00005979 8 NCS
I00005979 9 Local
I00005979 10 Java;#MQ, ILOG
I00005980 5 0
I00005980 6 0
I00005980 7 0
I00005982 1 Custom
I00005982 2 7
I00005982 3 1
I00005982 4 No
I00005982 5 12
I00005982 6 0
I00005982 7 Traditional support model
I00005982 8 Non-standard service levels
I00005982 9 C;#J2EE;#Java;#Oracle;#Oracle Dev 2K/FORMS;#Other;#PL/SQL;#SQL;#VB
I00005984 3 Waterfall
I00005984 5 Fixed Price
I00005984 6 Client
I00005984 9 Global
I00005991 1 Client data center
I00005991 2 139
I00005991 3 364
I00005991 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#CentOS, FreeBSD, Ubuntu
I00005991 5 Nothing
I00005991 6 2.0.58
I00005991 8 SQL Server 2005 / SQL server 2008
I00005991 9 Nothing
I00005991 10 Nothing
I00005997 1 36861
I00005997 2 19/3
I00005997 7 6
I00005997 1 50
I00005997 4 ECC 6.0
I00005997 5 2013
I00005997 6 2010
I00005997 7 .NET, Java
I00005997 9 6.1
I00006000 1 Advisory/Strategy;#User Experience Design;#Pilot;#Implementation;#Infrastructure;#Application Manag
I00006000 2 Fusion Middleware;#Exadata
I00006000 4 Desktop;#Tablet;#Mobile;#Call Center
I00006000 6 Client Site;#Global – Bangalore
I00006000 7 and Informatica
I00006029 1 Custom Development;#Co-development
I00006029 3 Agile
I00006029 5 Time and Materials
I00006029 6 Client
I00006029 8 No Competation
I00006029 9 Local
I00006029 10 Java;#SQL
I00006034 1 Mobile (Phones/Tablets)
I00006034 1 Break Fix
I00006034 2 Telephone Responsiveness = 80% within 60 seconds
I00006034 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006034 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00006034 4 Yes
I00006034 5 Customer custom
I00006034 5 Single
I00006034 6 Large campus (>2,000 seats)
I00006034 7 Client Owned ServiceNow
I00006034 7 1
I00006034 8 Pressure from business units to improve service
I00006034 8 Quality issues with current provider
I00006034 9 Resident
I00006036 1 5
I00006036 2 5
I00006036 3 3
I00006036 4 4
I00006036 5 No
I00006036 6 No
I00006036 7 Vice President
I00006036 8 No
I00006038 1 Client data center
I00006038 1 Client data center
I00006038 1 Client data center
I00006038 1 Client data center
I00006039 1 Software Licence
I00006039 3 Product
I00006039 5 Licence
I00006039 6 Client
I00006039 8 None
I00006039 9 Local
I00006039 10 ICAS
I00006039 1 Software Licence
I00006039 3 Product
I00006039 5 Licence
I00006039 6 Client
I00006039 8 None
I00006039 9 Local
I00006039 10 ICAS
I00006040 1 Custom Development
I00006040 3 Waterfall
I00006040 5 Fixed Price
I00006040 6 Client
I00006040 8 Keyware
I00006040 9 Local
I00006040 10 SQL;#Visual Basic;#VBScript;#VBA;#.NET
I00006040 1 System Integration
I00006040 3 Waterfall
I00006040 5 Fixed Price
I00006040 6 Client
I00006040 8 IWI
I00006040 9 Local
I00006040 10 C;#Cobol;#Nonstop SQL /
I00006040 1 System Integration
I00006040 3 Waterfall
I00006040 5 Fixed Price
I00006040 8 None
I00006040 9 Local
I00006040 10 JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security;#Xservelet,IIS,BO,Rtmetrics
I00006040 1 Custom Development;#System Integration
I00006040 3 Waterfall
I00006040 5 Fixed Price
I00006040 6 Client
I00006040 8 Hitach
I00006040 9 Local
I00006040 10 Java;#JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security;# DataStage and MS IIS
I00006041 1 Custom Development
I00006041 3 Waterfall
I00006041 5 Time and Materials
I00006041 6 Client
I00006041 8 Fujitsu
I00006041 9 Local
I00006041 10 C#
I00006041 1 Custom Development
I00006041 3 Waterfall
I00006041 5 Time and Materials
I00006041 6 Client
I00006041 8 Fujitsu
I00006041 9 Local
I00006041 10 C#
I00006041 1 Enhancement
I00006041 3 Custom
I00006041 5 Fixed Price
I00006041 8 Client
I00006041 9 Local
I00006041 10 Java
I00006041 1 Enhancement
I00006041 3 Custom
I00006041 5 Fixed Price
I00006041 8 Client
I00006041 9 Local
I00006041 10 Visual Basic
I00006046 1 Enterprise
I00006046 4 No
I00006046 1 Consulting
I00006046 3 Waterfall
I00006046 5 Time and Materials
I00006046 9 Local
I00006046 10 Java
I00006046 1 Consulting
I00006046 5 Time and Materials
I00006046 9 Local
I00006046 10 Java
I00006046 1 Enterprise
I00006046 4 No
I00006046 7 Traditional support model
I00006046 8 Business SLA’s
I00006046 2 1
I00006046 3 1
I00006046 4 Yes
I00006046 5 0
I00006046 6 0
I00006046 7 Traditional support model
I00006046 8 Operational SLA’s
I00006046 9 XML
I00006049 1 Client data center
I00006052 1 Custom Development
I00006052 8 NTT
I00006052 10 C
I00006052 1 Custom Development
I00006052 3 Waterfall
I00006052 5 Fixed Price
I00006052 8 NTT
I00006052 9 Local
I00006052 10 Java
I00006052 1 Custom
I00006052 2 1
I00006052 3 1
I00006052 4 No
I00006052 5 0
I00006052 6 0
I00006052 7 Traditional support model
I00006052 8 Operational SLA’s
I00006052 9 HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#SQL;#XML
I00006053 5 0
I00006053 6 0
I00006053 7 0
I00006053 1 Custom Development
I00006053 3 Waterfall
I00006053 5 Fixed Price
I00006053 6 Fidelity
I00006053 9 Global
I00006053 10 Cobol
I00006053 1 Custom
I00006053 2 1
I00006053 3 1
I00006053 4 No
I00006053 5 9
I00006053 6 0
I00006053 7 Traditional support model
I00006053 8 Operational SLA’s
I00006053 9 J2EE;#Java;#JavaScript;#JSP;#Oracle;#XML
I00006053 1 Custom
I00006053 2 1
I00006053 3 Custom
I00006053 3 1
I00006053 4 No
I00006053 5 0
I00006053 6 0
I00006053 9 XML
I00006053 1 Client data center
I00006054 1 Custom
I00006054 2 1
I00006054 3 1
I00006054 4 No
I00006054 5 0
I00006054 6 0
I00006054 7 Traditional support model
I00006054 8 Operational SLA’s
I00006054 9 HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#SQL;#XML
I00006056 4 EMC Documentum; Microsoft SQL
I00006056 6 ESB
I00006056 7 New Zealand
I00006056 9 10000000
I00006057 1 Custom Development
I00006057 3 Waterfall
I00006057 5 Fixed Price
I00006057 8 NTT
I00006057 10 Java
I00006057 1 Custom Development
I00006057 3 Waterfall
I00006057 5 Fixed Price
I00006057 8 NTT
I00006057 9 Local
I00006057 10 Java
I00006057 1 Custom Development
I00006057 3 Waterfall
I00006057 5 Fixed Price
I00006057 8 NTT
I00006057 9 Local
I00006057 10 Java
I00006058 1 Custom Development
I00006058 3 Waterfall
I00006058 5 Fixed Price
I00006058 10 C
I00006059 1 Custom
I00006059 2 40
I00006059 3 0.9
I00006059 4 No
I00006059 7 Traditional support model
I00006059 8 Business SLA’s
I00006059 9 C;#HTML;#Java;#Oracle;#SQL
I00006059 1 Custom
I00006059 2 40
I00006059 3 0.9
I00006059 4 No
I00006059 7 Traditional support model
I00006059 8 Business SLA’s
I00006059 9 C;#HTML;#Java;#Oracle;#SQL
I00006059 1 Custom
I00006059 2 40
I00006059 3 0.9
I00006059 4 No
I00006059 7 Traditional support model
I00006059 8 Business SLA’s
I00006059 9 C;#HTML;#Java;#Oracle;#SQL
I00006059 1 Custom
I00006059 2 1
I00006059 3 0.03
I00006059 4 No
I00006059 7 Traditional support model
I00006059 8 Business SLA’s
I00006059 9 C;#HTML;#Java;#Oracle;#SQL
I00006060 1 Custom
I00006060 2 1
I00006060 3 1
I00006060 4 No
I00006060 5 0
I00006060 6 0
I00006060 7 Traditional support model
I00006060 8 Operational SLA’s
I00006060 9 ASP;#C#;#FoxPro;#SQL;#XML
I00006069 1 System Integration
I00006069 3 Waterfall
I00006069 5 Fixed Price
I00006069 6 Client
I00006069 8 Hitach
I00006069 9 Local
I00006069 10 JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security
I00006069 1 Custom Development;#System Integration
I00006069 3 Waterfall
I00006069 5 Fixed Price
I00006069 6 Client
I00006069 8 HITACH
I00006069 9 Local
I00006069 10 Java;#JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security;# DataStage and MS IIS
I00006070 1 System Integration
I00006070 3 Waterfall
I00006070 5 Time and Materials
I00006070 6 Client
I00006070 8 None
I00006070 9 Local
I00006070 10 JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security;#Xservelet,IIS,BO,Rtmetrics
I00006070 1 System Integration
I00006070 3 Waterfall
I00006070 5 Fixed Price
I00006070 6 Client
I00006070 8 Hitach
I00006070 9 Local
I00006070 10 JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security
I00006070 1 Licensing
I00006070 2 1
I00006070 3 Microsoft;#Oracle;#RedHat;#Hulft, MQ, AnyTran, Curl, DataStage, BizStream, WebCas, RTMetrics
I00006070 5 174
I00006070 6 Ability to get best price for software
I00006070 7 1.527
I00006070 8 200
I00006070 9 128
I00006070 10 None
I00006070 1 Licensing
I00006070 2 1
I00006070 3 Microsoft;#Oracle;#RedHat;#Hulft, MQ, AnyTran, Curl, DataStage, BizStream, WebCas, RTMetrics, Oracle
I00006070 6 Ability to get best price for software
I00006070 7 1552
I00006070 8 600
I00006070 9 117
I00006070 10 None
I00006070 1 data center
I00006070 3 100
I00006070 4 Linx
I00006073 1 data center
I00006073 4 Windows 2008;#Windows 2012;#UX
I00006073 7 11.2
I00006073 8 2008, 2012
I00006073 1 data center
I00006073 4 Windows 2008;#Windows 2012;#UX
I00006073 7 11.2
I00006073 8 2008, 2012
I00006073 1 data center
I00006073 4 Windows 2008;#Windows 2012
I00006073 7 11.2
I00006073 8 2008, 2012
I00006073 1 data center
I00006073 4 Windows 2008;#Windows 2012;#UX
I00006073 7 11.2
I00006073 8 2008, 2012
I00006073 1 data center
I00006073 4 Windows 2008;#Windows 2012;#UX
I00006073 7 11.2
I00006073 8 2008, 2012
I00006073 1 Custom Development
I00006073 3 Agile
I00006073 5 FTE
I00006073 9 Local
I00006073 10 Apple iOS
I00006074 1 Enterprise
I00006074 2 3
I00006074 3 0.7
I00006074 4 Yes
I00006074 5 16
I00006074 6 4
I00006074 8 Operational SLA’s
I00006074 9 C;#DB2;#HTML;#XML
I00006074 1 Enterprise
I00006074 2 3
I00006074 3 0.7
I00006074 4 Yes
I00006074 5 16
I00006074 6 4
I00006074 8 Operational SLA’s
I00006074 9 C;#DB2;#J2EE
I00006074 10 Service Manager
I00006074 1 Client data center
I00006074 2 100
I00006074 3 300
I00006074 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00006074 1 BI
I00006074 2 1
I00006074 3 0.5
I00006074 4 No
I00006074 7 Traditional support model
I00006074 8 Non-standard service levels
I00006074 9 Java;#JavaScript;#Oracle;#SQL
I00006074 1 System Integration;#Consulting
I00006074 3 Custom
I00006074 5 Fixed Price
I00006074 8 subsidiary company
I00006074 9 Local
I00006074 10 Java;#JavaScript;#SQL;#Security
I00006075 1 system migration for new OS
I00006075 3 Custom
I00006075 5 Fixed Price
I00006075 8 Client
I00006075 9 Local
I00006075 10 Java;#JavaScript;#SQL
I00006075 1 System version up
I00006075 3 n/a
I00006075 5 Fixed Price
I00006075 8 Client
I00006075 9 Local
I00006075 10 Java;#JavaScript;#SQL;#Visual Basic
I00006075 1 Custom
I00006075 2 2
I00006075 3 1
I00006075 4 No
I00006075 7 Traditional support model
I00006075 8 Operational SLA’s
I00006075 9 COBOL;#JCL
I00006075 9 None
I00006075 10 Dedicated Leased line
I00006075 10 Service Manager
I00006076 1 Client data center
I00006076 2 700
I00006076 3 300
I00006076 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00006076 5 Out of scope
I00006076 6 Out of scope
I00006076 7 Out of scope
I00006076 8 Out of scope
I00006076 9 Out of scope
I00006076 10 Out of scope
I00006076 1 data center
I00006076 4 Windows 2003;#Windows 2008;#Windows 2012;#UX
I00006076 1 data center
I00006076 4 Windows 2003;#Windows 2008;#Windows 2012;#UX
I00006076 1 data center
I00006076 4 Windows 2003;#Windows 2008;#Windows 2012;#UX
I00006076 1 data center
I00006076 4 Windows 2003;#Windows 2008;#Windows 2012;#UX
I00006077 1 Custom
I00006077 2 1
I00006077 3 1
I00006077 4 Yes
I00006077 8 Operational SLA’s
I00006077 9 J2EE;#Java;#JavaScript
I00006077 1 Applications Maintenance Support
I00006077 3 Waterfall
I00006077 5 Fixed price production support
I00006077 6 Customer's DC
I00006077 8 Sole source
I00006077 9 Local
I00006077 10 Java;#JavaScript
I00006080 1 Custom
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C++;#COBOL;#DB2;#HTML;#J2EE;#JavaScript;#JCL;#Natural;#PowerBuilder;#SAS;#SQL;#VBSc
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C++;#COBOL;#DB2;#HTML;#J2EE;#JavaScript;#JCL;#Natural;#PowerBuilder;#SAS;#SQL;#VBSc
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C++;#COBOL;#DB2;#HTML;#J2EE;#JavaScript;#JCL;#Natural;#PowerBuilder;#SAS;#SQL;#VBSc
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C++;#COBOL;#DB2;#HTML;#J2EE;#JavaScript;#JCL;#Natural;#PowerBuilder;#SAS;#SQL;#VBSc
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C++;#COBOL;#DB2;#HTML;#J2EE;#JavaScript;#JCL;#Natural;#PowerBuilder;#SAS;#SQL;#VBSc
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C++;#COBOL;#DB2;#HTML;#J2EE;#JavaScript;#JCL;#Natural;#PowerBuilder;#SAS;#SQL;#VBSc
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C++;#COBOL;#DB2;#HTML;#J2EE;#JavaScript;#JCL;#Natural;#PowerBuilder;#SAS;#SQL;#VBSc
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C++;#COBOL;#DB2;#HTML;#J2EE;#JavaScript;#JCL;#Natural;#PowerBuilder;#SAS;#SQL;#VBSc
I00006080 2 54
I00006080 3 0.26
I00006080 4 Yes
I00006080 8 Operational SLA’s;#Non-standard service levels
I00006080 9 Assembler;#C;#C++;#COBOL;#Cool:Gen (IEF);#DB2;#HTML;#J2EE;#Java;#JavaScript;#JCL;#Natural;#Oracle
I00006081 1 HR & Payroll - Core Offering & HRIS, Payroll, Call Center Services, Learning & Development, Compensatio
I00006081 3 Phillipines
I00006081 6 SAP;#PeopleSoft
I00006082 1 System Integration
I00006082 2 265
I00006082 3 Agile
I00006082 3 1
I00006082 4 Yes
I00006082 5 Time and Materials
I00006082 6 Telstra
I00006082 8 Operational SLA’s;#Non-standard service levels
I00006082 8 ;#Infosys
I00006082 9 Assembler;#C;#C++;#COBOL;#Cool:Gen (IEF);#DB2;#HTML;#J2EE;#Java;#JavaScript;#JCL;#Natural;#Oracle
I00006082 9 Local
I00006082 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#Visual Basic;#.NET;#Cloud
I00006083 1 Growth on new/market share;#Growth and profitability on existing/wallet share;#Retention/loyalty
I00006083 3 Excel
I00006083 4 Transactions;#Campaign Response;#Survey
I00006083 5 SAS
I00006083 7 Hadoop
I00006083 8 Production implementation
I00006083 1 Custom Development;#System Integration
I00006083 3 Mix of Waterfall and Agile
I00006083 6 Telstra
I00006083 8 ;#TCS;#Infosys
I00006083 9 Local
I00006083 10 Java;#JavaScript;#SQL;#Perl;#ASP;#Ruby;#C#;#C;#C++;#Visual Basic;#VBScript;#VBA;#.NET;#Cobol;#Cloud
I00006084 1 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006084 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006084 1 Client data center
I00006084 1 Custom;#Enterprise
I00006084 1 5000
I00006084 1 0
I00006084 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00006084 2 Structured Email Responsiveness = 95% in 24 hours
I00006084 2 300
I00006084 2 300
I00006084 2 0
I00006084 2 0
I00006084 3 Range of various levels
I00006084 3 600
I00006084 3 0
I00006084 3 1
I00006084 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006084 4 150
I00006084 4 Yes
I00006084 4 No
I00006084 4 0
I00006084 5 owned Aust Fed Govt Remedy
I00006084 5 Multiple
I00006084 5 NA
I00006084 5 0
I00006084 5 0
I00006084 5 1
I00006084 6 Non-campus locations (<2,000 seats)
I00006084 6 various legacy
I00006084 6 0
I00006084 6 0
I00006084 7 National Office (50%), Regional Office (25%), Branch, Remote Branch Offices (25%)
I00006084 7 Traditional support model
I00006084 7 Owned Remedy
I00006084 7 v9-v11
I00006084 7 1
I00006084 8 Pressure from business units to improve service,Cost of current provider’s solution
I00006084 8 Non-standard service levels
I00006084 8 Contract renewal
I00006084 8 2003-2005
I00006084 8 4500
I00006084 8 Yes
I00006084 9 ASP;#HTML;#J2EE;#Java;#JSP;#Oracle;#Other;#SAS;#SQL;#VB
I00006084 9 Leveraged;#Resident
I00006084 9 500
I00006084 9 NA
I00006084 9 1
I00006084 10 Image Management;#Application Packaging;#Software Distribution;#Procurement/Catalog;#User Device
I00006084 10 Password reset
I00006084 10 NA
I00006084 10 0
I00006085 5 0
I00006085 6 0
I00006085 7 0
I00006086 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006086 2 PC Desktop/Laptop
I00006086 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00006086 5 Multiple
I00006086 6 Large campus (>2,000 seats)
I00006086 7 Legacy
I00006086 8 Pressure from business units to improve service,Cost of current provider’s solution
I00006086 9 Resident
I00006093 1 Custom;#Enterprise
I00006093 2 30
I00006093 4 Yes
I00006093 7 Traditional support model
I00006093 8 Non-standard service levels
I00006093 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00006093 1 1000
I00006093 2 6000000
I00006093 3 212
I00006093 4 16
I00006093 5 Yes
I00006093 8 No
I00006093 9 No
I00006093 10 No
I00006093 1 1000
I00006093 2 6000000
I00006093 3 212
I00006093 4 16
I00006093 5 Yes
I00006093 8 No
I00006093 9 No
I00006093 10 No
I00006093 1 1000
I00006093 2 6000000
I00006093 3 212
I00006093 4 16
I00006093 5 Yes
I00006093 8 No
I00006093 9 No
I00006093 10 No
I00006094 1 HR & Payroll
I00006094 3 EMEA
I00006094 4 France
I00006094 6 N/A, T&M
I00006094 8 Legacy ERP’s [Mainframes etc.]
I00006095 5 0
I00006095 6 0
I00006095 7 0
I00006096 1 Client data center
I00006096 2 2500
I00006096 3 1000
I00006096 4 Windows 2008
I00006096 7 v11
I00006096 1 Client data center
I00006096 2 2500
I00006096 3 1000
I00006096 4 Windows 2008
I00006096 7 v11
I00006096 1 Custom;#Cloud;#Mobile
I00006096 1 6500
I00006096 1 1
I00006096 2 256
I00006096 2 0
I00006096 2 3
I00006096 3 200 - 299
I00006096 3 1
I00006096 3 3
I00006096 4 No
I00006096 4 1
I00006096 4 3
I00006096 5 12
I00006096 5 No
I00006096 5 1
I00006096 6 ;#Dell
I00006096 6 15
I00006096 6 No
I00006096 7 Traditional support model
I00006096 7 Chief Operating Officer
I00006096 8 Operational SLA’s
I00006096 8 Yes
I00006096 8 Yes
I00006096 9 0.75
I00006096 10 Image Management;#Application Packaging;#Software Distribution;#User Data Migration;#Service Desk;
I00006097 1 System Integration
I00006097 3 Custom
I00006097 5 FTE
I00006097 8 None
I00006097 9 Local
I00006097 1 System Integration
I00006097 3 Custom
I00006097 5 FTE
I00006097 8 None
I00006097 9 Local
I00006097 1 Client data center
I00006097 2 9000
I00006097 3 5000
I00006097 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00006097 7 11.2
I00006097 8 10
I00006097 1 Client data center
I00006097 2 9000
I00006097 3 5000
I00006097 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00006097 7 11.2
I00006097 8 10
I00006097 1 Client data center
I00006097 2 9000
I00006097 3 5000
I00006097 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00006097 7 11.2
I00006097 8 10
I00006097 1 4
I00006097 2 4
I00006097 3 2
I00006097 4 2
I00006097 5 No
I00006097 6 No
I00006097 7 Mark Bouzak - CIO and VP Global Infrastucture and Operations
I00006097 8 Yes
I00006098 1 On-premise
I00006098 3 Servers;#Storage;#Network;#Firewalls and F5 Devices
I00006098 5 12
I00006098 6 100
I00006098 7 3
I00006098 8 Yes
I00006098 9 ITIL v3
I00006098 1 50
I00006098 1 4
I00006098 2 0
I00006098 2 4
I00006098 3 0
I00006098 3 2
I00006098 4 2
I00006098 5 No
I00006098 6 No
I00006098 7 Mark Bouzak - CIO and VP Global Infrastucture and Operations
I00006098 8 Yes
I00006101 1 Custom
I00006101 2 1
I00006101 3 1
I00006101 4 No
I00006101 7 Traditional support model
I00006101 8 Non-standard service levels
I00006101 9 Ada;#C++;#HTML
I00006102 1 Custom;#Enterprise
I00006102 2 20
I00006102 4 Yes
I00006102 5 12
I00006102 6 3
I00006102 9 C;#HTML;#Java;#JavaScript;#JSP;#Mantis;#Oracle;#PL/SQL;#ProC;#RPG II/III;#SAP-ABAP;#SQL;#XML
I00006102 1 0-100
I00006102 2 0-30%
I00006102 3 Legacy
I00006102 5 France (100%)
I00006102 6 Yes
I00006102 7 Microsoft;#Java;#Oracle
I00006102 9 Not Applicable
I00006102 10 < 20%
I00006102 1 0-100
I00006102 2 0-30%
I00006102 3 Legacy
I00006102 5 France (100%)
I00006102 6 Yes
I00006102 7 Microsoft;#Java;#Oracle
I00006102 9 Not Applicable
I00006102 10 < 20%
I00006103 1 Employee Expense Management
I00006103 3 EMEA
I00006103 4 Germany
I00006103 6 eTravel
I00006103 1 1
I00006103 2 3
I00006103 3 4
I00006103 4 1
I00006103 5 Yes
I00006103 6 Yes
I00006103 7 Martin Hess, Vice President, Enterprise Services Sales, UK&I
I00006103 8 No
I00006104 1 data center
I00006104 2 1000
I00006104 3 1400
I00006104 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006104 1 data center
I00006104 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00006104 1 data center
I00006104 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00006104 1 data center
I00006104 2 20
I00006104 3 100
I00006104 4 Windows 2008;#Windows 2012
I00006104 8 Don't know which version
I00006104 1 In region
I00006104 2 25
I00006104 3 Servers;#Storage;#Network;#Applications
I00006104 5 20000
I00006104 7 100
I00006104 9 ITIL v3;#SOC2;#PCI
I00006106 1 Source-to-Pay;#Order-to-Cash;#Record-to-Report
I00006106 3 AMS;#EMEA;#APJ
I00006106 4 India;#Costa Rica;#Poland, China
I00006106 6 none
I00006106 8 SAP;#Oracle;#Legacy ERP’s [Mainframes etc.]
I00006106 10 # of Supplier invoices processed;#Unapplied Cash;## of Master data Accounts Setup;## of Return to Ven
I00006106 1 PC Desktop/Laptop
I00006106 2 No SLA contracted
I00006106 4 No
I00006106 5 client tools
I00006106 8 no business driver
I00006108 1 Custom;#BI
I00006108 2 1
I00006108 3 1
I00006108 4 Yes
I00006108 7 Traditional support model
I00006108 8 Non-standard service levels
I00006108 9 Access;#ASP;#C#;#HTML;#JavaScript;#Other;#SQL;#VB;#XML
I00006108 1 BI
I00006108 1 NA
I00006108 2 NA
I00006108 2 1
I00006108 3 NA
I00006108 3 1
I00006108 4 NA
I00006108 4 No
I00006108 5 NA
I00006108 6 Sharepoint 2010
I00006108 7 Traditional support model
I00006108 7 NA
I00006108 8 Operational SLA’s
I00006108 8 NA
I00006108 9 Other
I00006108 9 NA
I00006108 10 NA
I00006109 1 Deployment
I00006109 2 Thin clients
I00006109 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00006109 5 Multiple
I00006109 6 Non-campus locations (<2,000 seats)
I00006109 7 Client Owned Service Manager
I00006109 8 Pressure from business units to improve service,Cost of current provider’s solution;#Lack of innovative to
I00006109 9 Walk-in center
I00006109 1 1
I00006109 1 5
I00006109 2 4
I00006109 3 5
I00006109 4 3
I00006109 5 Yes
I00006109 6 No
I00006109 7 100% Branch Office
I00006109 7 CIO
I00006109 8 No
I00006109 10 1
I00006109 1 10
I00006109 2 600
I00006109 7 Movie Scheduling and Distribution System
I00006109 10 Yes
I00006109 1 Custom
I00006109 2 1
I00006109 3 1
I00006109 4 No
I00006109 7 Traditional support model
I00006109 8 SLO’s only;#Non-standard service levels
I00006109 9 ASP;#C#;#HTML;#JavaScript;#SQL;#VB;#XML
I00006109 10 Service Manager
I00006114 1 In region
I00006114 1 Custom
I00006114 1 24
I00006114 2 0
I00006114 2 0
I00006114 2 0
I00006114 2 1
I00006114 3 0
I00006114 3 0
I00006114 4 N/A
I00006114 4 Yes
I00006114 4 0
I00006114 5 TBD
I00006114 5 60
I00006114 5 0
I00006114 6 Online (Digital Mail)
I00006114 6 Non-stop OS
I00006114 6 6
I00006114 7 Global
I00006114 7 Jboss
I00006114 8 Operational SLA’s;#Business SLA’s
I00006114 8 On-premise
I00006114 8 TBD
I00006114 9 J2EE;#Java
I00006114 9 1000
I00006114 9 PCI
I00006114 10 Dedicated Leased line
I00006114 10 Service Manager
I00006114 10 500
I00006114 10 PCI
I00006115 1 Client data center
I00006115 2 13
I00006115 3 425
I00006115 4 Solaris
I00006115 1 170
I00006115 2 35737422
I00006115 3 1
I00006115 4 1
I00006115 5 Yes
I00006115 8 Yes
I00006115 9 No
I00006115 10 No
I00006115 1 Custom Development
I00006115 1 170
I00006115 2 35737422
I00006115 3 Agile
I00006115 3 1
I00006115 4 1
I00006115 5 Fixed Price
I00006115 5 Yes
I00006115 8 N/A
I00006115 8 Yes
I00006115 9 Local
I00006115 9 No
I00006115 10 Tuxedo, Batch development, app specific configurations
I00006115 10 No
I00006115 1 Enterprise
I00006115 2 1
I00006115 3 0.01
I00006115 4 Yes
I00006115 5 0
I00006115 6 0
I00006115 8 Operational SLA’s
I00006115 9 C;#HTML;#Java;#JavaScript;#Oracle;#Other;#XML
I00006115 1 PC Desktop/Laptop
I00006115 2 N/A
I00006115 5 Custom tool
I00006115 8 part of MSA
I00006115 1 24
I00006115 2 24
I00006115 3 0
I00006115 4 0
I00006115 5 10
I00006115 6 0
I00006115 7 0
I00006115 8 0
I00006115 9 1700
I00006116 5 0
I00006116 6 0
I00006116 7 0
I00006116 1 data center
I00006116 4 Z OS
I00006116 5 Websphere MQ for zOS V7.1.0
I00006116 1 Custom
I00006116 2 100
I00006116 4 Yes
I00006116 5 0
I00006116 6 0
I00006116 7 Traditional support model
I00006116 1 Custom
I00006116 2 535
I00006116 3 0.1
I00006116 4 Yes
I00006116 5 0
I00006116 6 6
I00006116 8 Operational SLA’s
I00006116 9 J2EE;#Java;#Oracle;#SAP-ABAP
I00006116 10 Applications Performance Monitoring (APM);#Service Manager
I00006117 1 Client data center
I00006118 1 data center
I00006118 2 40
I00006118 3 40
I00006118 4 Redhat/Suse;#UX
I00006118 7 11gR2
I00006118 1 data center
I00006118 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris;#AIX
I00006118 1 Client data center
I00006118 1 6084
I00006118 1 4
I00006118 2 215
I00006118 3 0 - 200
I00006118 3 770
I00006118 3 6
I00006118 4 Windows 2003;#Windows 2008;#Windows 2012;#UX;#XP, W7
I00006118 4 6084
I00006118 6 2.X
I00006118 7 168
I00006118 8 886
I00006118 8 Yes
I00006118 8 1
I00006118 9 ECC6
I00006118 9 28
I00006118 10 Image Management;#Application Packaging;#Software Distribution;#User Device Logistics;#Financing;#U
I00006118 10 none
I00006118 1 data center
I00006118 4 Redhat/Suse
I00006119 1 Client data center
I00006119 2 2000
I00006119 3 700
I00006119 4 Windows 2003;#Windows 2008;#Redhat/Suse;#AIX
I00006119 7 9, 10 and 11
I00006119 8 2005, 2008, 2012
I00006119 9 4.6C
I00006119 1 Consulting;#Assessment
I00006119 6 Client
I00006119 8 Client
I00006119 9 Global
I00006119 10 Java;#JavaScript;#P;#Perl
I00006119 1 Custom Development;#Consulting
I00006119 3 Waterfall
I00006119 5 Fixed Price
I00006119 6 Client
I00006119 8 Client
I00006119 10 Java;#JavaScript;#P;#Python;#SQL;#C;#C++;#Visual Basic
I00006120 1 Enhancement;#Custom Development;#Consulting;#Assessment;#POC
I00006120 6 Client
I00006120 8 Client
I00006120 9 Global
I00006120 10 Java;#JavaScript;#P;#Python;#SQL
I00006120 1 On-premise
I00006120 2 2
I00006120 3 Servers;#Storage;#Network
I00006120 5 1500
I00006120 6 20
I00006120 7 10
I00006120 9 ITIL v3
I00006120 1 Enterprise
I00006120 3 1
I00006120 4 Yes
I00006120 8 Non-standard service levels
I00006120 9 WebFocus
I00006120 10 Apps Online (AOL)
I00006121 1 Custom
I00006121 2 1
I00006121 3 1
I00006121 4 No
I00006121 8 Operational SLA’s
I00006121 9 Other
I00006121 10 Predictive Pricing
I00006121 1 Client data center
I00006121 2 0
I00006121 3 0
I00006121 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00006121 3 Custom
I00006121 5 Time and Materials
I00006121 9 Global
I00006121 10 cots config
I00006121 1 Custom;#Enterprise
I00006121 1 data center
I00006121 2 100
I00006121 2 38
I00006121 3 0.8
I00006121 3 400
I00006121 4 Windows 2008;#Redhat/Suse;#Solaris
I00006121 4 Yes
I00006121 5 n/a
I00006121 5 0
I00006121 6 n/a
I00006121 6 0
I00006121 7 Traditional support model
I00006121 7 11
I00006121 8 Operational SLA’s
I00006121 8 Yes - 2008 & 2012
I00006121 9 Oracle;#Other;#SQL
I00006121 9 n/a
I00006121 10 n/a
I00006122 1 Custom
I00006122 2 50
I00006122 4 Yes
I00006122 10 Apps Online (AOL);#Applications Management Metrics Portal (AMMP);#Applications Performance Monit
I00006122 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment;#POC
I00006122 8 Client
I00006122 9 Global
I00006122 1 Enhancement;#Custom Development;#System Integration;#Consulting;#POC
I00006122 1 3
I00006122 2 4
I00006122 3 Waterfall
I00006122 3 4
I00006122 4 2
I00006122 5 Fixed Price
I00006122 5 No
I00006122 6 No
I00006122 8 Client
I00006122 8 Yes
I00006122 9 Global
I00006123 4 9984
I00006127 1 Enhancement
I00006127 3 Custom
I00006127 5 Fixed Price
I00006127 6 n/a
I00006127 8 Local Italian Company
I00006127 9 Local
I00006127 10 Java;#JavaScript;#Cobol
I00006127 1 System Integration
I00006127 3 Custom
I00006127 5 Fixed Price
I00006127 6 N/A
I00006127 9 Local
I00006127 10 Oracle
I00006128 1 Client data center
I00006128 4 Windows 2003
I00006128 5 n/a
I00006128 6 n/a
I00006128 7 Yes (Version 8)
I00006128 8 Yes
I00006128 9 n/a
I00006128 10 n/a
I00006130 1 UK
I00006130 2 Cloud
I00006130 30-5
I00006130 3 2
I00006130 9 CRM 5.0 upgrade to CRM 7.0
I00006130 1 Enterprise
I00006130 2 4
I00006130 3 0.15
I00006130 4 No
I00006130 8 Operational SLA’s;#Business SLA’s
I00006130 9 J2EE;#Java;#JSP;#Oracle
I00006130 10 Client University;#Service Manager
I00006130 1 Enterprise
I00006130 2 4
I00006130 3 0.15
I00006130 4 No
I00006130 8 Operational SLA’s;#Business SLA’s
I00006130 9 Java;#JSP;#Oracle
I00006130 10 Client University
I00006130 5 0
I00006130 6 0
I00006130 7 0
I00006131 1 data center
I00006131 3 4
I00006131 4 Windows 2008
I00006131 6 IIS 7
I00006131 8 2008
I00006132 1 Client data center
I00006132 2 2500
I00006132 3 500
I00006132 4 Windows 2003;#Redhat/Suse
I00006132 4 Yes
I00006132 5 S4 (Customer owned system)
I00006132 7 1
I00006132 8 Pressure from business units to improve service;#Cost of current provider’s solution
I00006132 10 Password reset;#Service request catalog;#Knowledge search
I00006132 1 data center
I00006132 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Oracle, Enterprise Linux
I00006132 5 Yes
I00006132 6 Yes
I00006132 7 10 & 11
I00006132 8 Yes
I00006132 9 Yes
I00006132 10 No
I00006133 1 On-premise
I00006133 2 5
I00006133 3 Servers;#Storage;#Network;#Applications
I00006133 5 600
I00006133 7 20
I00006133 9 ITIL v3
I00006133 4 20992
I00006133 10 20,992 = 1984 x Physical BL460 Blades (please note Project Trinity includes the infrastructure in Phase 6
I00006134 2 Email;#Server
I00006134 3 Build new & migrate from existing infrastructure
I00006134 4 Design;#Build;#Integration;#Managed
I00006134 8 55000
I00006134 10 35400
I00006135 1 1000+
I00006135 2 0-30%
I00006135 3 Legacy;#Midrange
I00006135 5 100% in Data Center
I00006135 6 Yes
I00006135 7 Java;#Oracle
I00006135 9 Not Applicable
I00006135 10 > 20%
I00006135 1 Advisory
I00006135 2 80
I00006135 3 Microsoft
I00006135 5 22000
I00006135 6 Software asset management capability
I00006135 7 12
I00006135 8 22000
I00006135 9 600
I00006135 10 Microsoft SCCM
I00006135 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006135 1 data center
I00006135 1 SAM Services
I00006135 1 Citrix
I00006135 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006135 2 350
I00006135 2 90
I00006135 3 7x24 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppo
I00006135 3 Adobe;#Citrix;#McAfee;#Microsoft;#Oracle;#Symantec;#VMware
I00006135 3 Mgmt Essentials;#Cloud File Mgmt;#Trusted App access
I00006135 3 1100
I00006135 4 Windows 2003;#Windows 2008
I00006135 4 2500
I00006135 5 Multiple
I00006135 5 22000
I00006135 5 1850
I00006135 6 Software asset management capability
I00006135 6 EMEA (45%), APJ (40%), AMS (15%)
I00006135 6 Large campus (>2,000 seats)
I00006135 7 Apple iOS
I00006135 7 Diverse
I00006135 7 SRA
I00006135 7 20
I00006135 8 Smartphone;#Tablet;#Laptop
I00006135 8 Diverse
I00006135 8 renewal
I00006135 8 22000
I00006135 9 Leveraged;#Resident;#Walk-in center
I00006135 9 1000
I00006135 9 No
I00006135 10 Asset Manager;#Microsoft SCCM
I00006135 10 hosted
I00006135 1 Custom;#Enterprise;#BI;#Cloud
I00006135 2 20000
I00006135 3 0.75
I00006135 4 Yes
I00006135 5 0
I00006135 6 0
I00006135 8 Operational SLA’s;#Business SLA’s
I00006135 9 C++;#COBOL;#DB2;#J2EE;#Java;#Lotus Notes;#Oracle;#PL/1;#SQL
I00006135 10 Applications Performance Monitoring (APM);#Client University;#Service Manager
I00006136 1 Growth on new/market share
I00006136 4 Transactions
I00006136 8 Production implementation
I00006136 1 Client data center
I00006136 4 Windows 2012
I00006137 1 150
I00006137 4 Helion SAP VPC
I00006137 7 Multiple
I00006137 1 Client data center
I00006137 2 120
I00006137 3 250
I00006137 4 Windows 2003;#Windows 2008
I00006137 1 Enterprise
I00006137 2 1
I00006137 3 1
I00006137 4 Yes
I00006137 8 Operational SLA’s
I00006137 9 SAP-ABAP
I00006138 1 data center
I00006138 2 30
I00006138 3 30
I00006138 4 Windows 2008;#Redhat/Suse
I00006138 1 Custom
I00006138 2 15
I00006138 3 0.3
I00006138 4 Yes
I00006138 8 Operational SLA’s
I00006138 9 C;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Oracle Dev 2K/FORMS;#PL/SQL;#SQL;#VB;#VBScri
I00006138 10 Client University
I00006139 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment;#Application Mana
I00006139 3 Custom
I00006139 5 Fixed Price
I00006139 8 Swisscom IT Services (SITS)
I00006139 9 Local
I00006139 10 Java;#SQL;#C++
I00006139 1 Custom
I00006139 4 No
I00006139 7 Traditional support model
I00006139 8 Operational SLA’s
I00006139 9 J2EE;#Java;#Oracle;#SQL;#XML
I00006139 10 Service Manager
I00006139 1 0.2
I00006139 1 ITO
I00006139 2 Endpoint
I00006139 2 0.3
I00006139 3 Build new & migrate from existing infrastructure
I00006139 3 0.5
I00006139 4 Design;#Build;#Integration;#Managed
I00006139 5 Check Point;#Symantec
I00006139 6 50
I00006139 9 2500
I00006139 10 2600
I00006139 1 Client data center
I00006139 2 26
I00006139 3 50
I00006139 4 Windows 2003;#Windows 2008;#Redhat/Suse
I00006139 7 10G
I00006139 8 2005/2008
I00006139 1 Custom;#Enterprise
I00006139 2 36
I00006139 3 0.03
I00006139 4 No
I00006139 5 14
I00006139 6 3
I00006139 7 Traditional support model
I00006139 8 Operational SLA’s
I00006139 9 HTML;#J2EE;#Java;#JavaScript;#Oracle;#Other;#SAP-ABAP;#XML
I00006140 1 Client data center
I00006140 2 116
I00006140 3 115
I00006140 4 Redhat/Suse;#AIX
I00006140 5 WAS 6.1 y 7
I00006140 6 Server 7
I00006140 7 11.2.0.3
I00006142 1 1
I00006142 2 0.05
I00006142 3 BW on HANA
I00006142 4 Yes
I00006142 5 99% on-premise
I00006142 6 SAP
I00006142 7 Assessment;#Implementation
I00006143 1 Enterprise
I00006143 2 4
I00006143 3 0.15
I00006143 4 No
I00006143 8 Business SLA’s
I00006143 9 J2EE;#Java;#Oracle
I00006143 10 Client University;#Predictive Pricing
I00006143 1 Enterprise
I00006143 2 4
I00006143 3 0.15
I00006143 4 No
I00006143 8 Business SLA’s
I00006143 9 J2EE;#Java;#JSP;#Oracle
I00006143 10 Client University;#Predictive Pricing
I00006143 1 Enhancement;#several projects beyond the MRC
I00006143 3 Waterfall
I00006143 5 Fixed Price
I00006143 6 Client
I00006143 8 ;#;#Infosys;#NTT
I00006143 9 Local
I00006143 10 Java;#JavaScript;#Python;#SQL;#Perl
I00006144 1 System Integration
I00006144 3 Waterfall
I00006144 5 Fixed Price
I00006144 6 Client
I00006144 8 ;#;#Capgemini;#Infosys
I00006144 9 Local
I00006144 10 Java;#JavaScript;#Python;#SQL;#Perl
I00006144 1 System Integration;#several smaller projects
I00006144 3 Waterfall
I00006144 5 Fixed Price
I00006144 6 Client
I00006144 8 ;#;#Capgemini;#Infosys
I00006144 9 Local
I00006144 10 Java;#JavaScript;#Python;#SQL;#Perl
I00006144 1 Enhancement;#several project beyond MRC
I00006144 3 Waterfall
I00006144 5 Fixed Price
I00006144 6 Client
I00006144 8 ;#;#Capgemini;#Infosys;#NTT
I00006144 9 Local
I00006144 10 Java;#JavaScript;#Python;#SQL;#Perl
I00006144 1 Enhancement;#Projects exceeding the MRC
I00006144 3 Waterfall
I00006144 5 Fixed Price
I00006144 6 Client
I00006144 8 ;#;#Infosys;#NTT
I00006144 9 Local
I00006144 10 Java;#JavaScript;#Python;#SQL;#Perl
I00006145 1 Client data center
I00006145 2 2
I00006145 4 Windows 2008
I00006145 1 data center
I00006145 2 2
I00006145 3 0
I00006145 4 Redhat/Suse
I00006145 6 6.0.35
I00006145 7 not mentioned
I00006145 1 Enterprise
I00006145 2 4
I00006145 3 0.15
I00006145 4 No
I00006145 8 Business SLA’s
I00006145 9 J2EE;#Java;#JSP;#Oracle
I00006145 10 Client University;#Predictive Pricing
I00006145 1 Enterprise
I00006145 2 4
I00006145 3 0.15
I00006145 4 No
I00006145 8 Business SLA’s
I00006145 9 J2EE;#Java;#JSP;#Oracle
I00006145 10 Client University;#Tiered Services;#Predictive Pricing
I00006146 1 Enterprise
I00006146 2 1
I00006146 3 1
I00006146 4 No
I00006146 7 Traditional support model
I00006146 9 SAP-ABAP
I00006146 1 data center
I00006146 2 15
I00006146 3 35
I00006146 4 Windows 2003;#Windows 2008
I00006146 8 2008
I00006146 1 Client data center
I00006146 2 215
I00006146 3 770
I00006146 4 Windows 2003;#Windows 2008;#Windows 2012;#UX;#XP, W7
I00006146 6 2.X
I00006146 7 168
I00006146 8 886
I00006146 9 ECC6
I00006148 1 app support
I00006148 3 Custom
I00006148 5 Fixed Price
I00006148 6 client
I00006148 8 none
I00006148 9 Local
I00006148 10 Java;#JavaScript;#SQL;#C;#C++;#Visual Basic;#star-pay
I00006148 1 90
I00006148 2 700000
I00006148 3 1
I00006148 4 5
I00006148 5 Yes
I00006148 8 Yes
I00006148 9 No
I00006148 10 No
I00006148 1 Custom
I00006148 2 100
I00006148 3 0.3
I00006148 4 No
I00006148 7 Traditional support model
I00006148 8 Operational SLA’s
I00006148 9 DB2;#Java;#Oracle;#PL/1
I00006148 10 Operational Service Level Tool (OSL)
I00006148 1 350
I00006148 2 3000000
I00006148 3 1
I00006148 4 5
I00006148 5 Yes
I00006148 8 Yes
I00006148 9 No
I00006148 10 No
I00006149 1 Custom
I00006149 2 5
I00006149 3 1
I00006149 4 No
I00006149 7 Traditional support model
I00006149 8 Operational SLA’s
I00006149 9 Java;#JavaScript
I00006149 1 Custom
I00006149 2 1
I00006149 4 No
I00006149 7 Traditional support model
I00006149 8 Non-standard service levels
I00006149 9 HTML;#J2EE;#Java;#JavaScript;#Oracle;#XML
I00006149 1 data center
I00006149 1 data center
I00006149 1 Custom
I00006149 2 1
I00006149 4 No
I00006149 7 Traditional support model
I00006149 8 Non-standard service levels
I00006149 9 HTML;#J2EE;#Java;#JavaScript;#Oracle;#XML
I00006149 1 Custom
I00006149 2 1
I00006149 4 No
I00006149 7 Traditional support model
I00006149 8 Non-standard service levels
I00006149 9 HTML;#J2EE;#Java;#JavaScript;#Oracle;#XML
I00006149 1 Enhancement;#Custom Development
I00006149 1 Client data center
I00006149 1 350
I00006149 2 3000000
I00006149 3 Waterfall
I00006149 3 1
I00006149 4 Windows 2012;#Redhat/Suse
I00006149 4 5
I00006149 5 Fixed Price
I00006149 5 Yes
I00006149 6 Client
I00006149 7 11
I00006149 8 ;#Capgemini;#Everis
I00006149 8 Yes
I00006149 9 Local
I00006149 9 No
I00006149 10 Java;#PLI
I00006149 10 No
I00006149 1 Client data center
I00006149 1 Custom
I00006149 2 100
I00006149 3 0.3
I00006149 4 Windows 2012;#Redhat/Suse
I00006149 4 No
I00006149 7 Traditional support model
I00006149 7 11
I00006149 8 Operational SLA’s
I00006149 9 DB2;#Java;#Oracle;#PL/1
I00006149 10 Applications Management Metrics Portal (AMMP);#Operational Service Level Tool (OSL)
I00006149 1 Client data center
I00006149 1 Custom
I00006149 2 100
I00006149 3 0.3
I00006149 4 Windows 2012;#Redhat/Suse
I00006149 4 No
I00006149 7 Traditional support model
I00006149 7 11
I00006149 8 Operational SLA’s
I00006149 9 DB2;#Java;#Oracle;#PL/1
I00006149 10 Applications Management Metrics Portal (AMMP);#Operational Service Level Tool (OSL)
I00006150 1 System Integration;#Consulting
I00006150 3 Iterative
I00006150 5 Fixed Price
I00006150 8 ;#Capgemini;#NTT
I00006150 9 Local
I00006150 10 I4C
I00006150 1 Custom
I00006150 2 1
I00006150 3 1
I00006150 4 No
I00006150 5 0
I00006150 6 0
I00006150 7 Traditional support model
I00006150 8 Non-standard service levels
I00006150 4 No
I00006150 5 0
I00006150 6 0
I00006150 7 Traditional support model
I00006150 8 Non-standard service levels
I00006150 1 data center
I00006150 1 Custom
I00006150 2 4
I00006150 3 0.3
I00006150 3 12
I00006150 4 ABS400
I00006150 4 No
I00006150 5 n/a
I00006150 5 0
I00006150 6 n/a
I00006150 6 0
I00006150 7 Traditional support model
I00006150 7 n/a
I00006150 8 Operational SLA’s
I00006150 8 n/a
I00006150 9 DB2;#Dbase;#Java
I00006150 9 n/a
I00006150 10 n/a
I00006150 1 data center
I00006150 2 617
I00006150 3 129
I00006150 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#AIX
I00006150 7 9.2
I00006150 8 9
I00006150 1 Custom Development
I00006150 9 Local
I00006150 10 Java
I00006150 1 Custom
I00006150 2 1
I00006150 3 1
I00006150 4 No
I00006150 7 Traditional support model
I00006150 9 Java
I00006151 1 Custom
I00006151 4 No
I00006151 5 0
I00006151 6 0
I00006151 7 Traditional support model
I00006151 8 Non-standard service levels
I00006152 1 45
I00006152 2 96000
I00006152 3 1
I00006152 4 1
I00006152 5 Yes
I00006152 8 No
I00006152 9 No
I00006152 10 No
I00006152 1 Client data center
I00006152 2 4
I00006152 3 0
I00006152 4 Redhat/Suse
I00006152 7 yes
I00006153 1 Client data center
I00006153 4 Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00006153 1 3
I00006153 2 2
I00006153 3 4
I00006153 4 3
I00006153 5 No
I00006153 6 Yes
I00006153 7 IT operations Manager
I00006153 8 No
I00006154 5 0
I00006154 6 0
I00006154 7 0
I00006154 5 0
I00006154 6 0
I00006154 7 0
I00006155 1 Custom
I00006155 2 50
I00006155 3 0.02
I00006155 4 No
I00006155 5 0
I00006155 6 0
I00006155 7 Traditional support model
I00006155 8 Non-standard service levels
I00006155 9 Java;#VB;#XML
I00006156 1 Custom Development;#Application Operation
I00006156 3 Custom
I00006156 5 Fixed Price
I00006156 8 Capgemini
I00006156 9 Local
I00006156 10 Java;#C;#C++
I00006157 1 72
I00006157 2 24
I00006157 3 3
I00006157 4 2
I00006157 5 0
I00006157 6 9
I00006157 7 0
I00006157 8 14
I00006157 9 60
I00006157 10 Manufacturing security compliance , data company confidential security
I00006158 1 Client data center
I00006158 2 95
I00006158 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00006158 6 HTTPD Server 2.2 / Tomcat Rel 6.0
I00006158 8 MySQL Rel 5.1.42 / MS SQL 2005
I00006159 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006159 1 data center
I00006159 1 20
I00006159 1 4
I00006159 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00006159 2 100
I00006159 2 100
I00006159 2 3
I00006159 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00006159 3 200
I00006159 3 0
I00006159 3 2
I00006159 4 Windows 2003;#Windows 2008;#Redhat/Suse;#AIX
I00006159 4 2
I00006159 4 5
I00006159 5 Multiple
I00006159 5 No
I00006159 5 5
I00006159 6 Non-campus locations (<2,000 seats)
I00006159 6 Yes
I00006159 7 Client Owned Service Manager
I00006159 7 9, 10, 11
I00006159 7 CIO
I00006159 8 Pressure from business units to improve service,Cost of current provider’s solution
I00006159 8 2003
I00006159 8 Yes
I00006159 8 5
I00006159 9 Leveraged;#Resident;#Walk-in center
I00006159 9 5
I00006159 9 7
I00006160 1 Custom
I00006160 2 120
I00006160 3 0.5
I00006160 4 No
I00006160 5 8
I00006160 6 2
I00006160 7 Traditional support model
I00006160 8 Operational SLA’s
I00006160 9 COBOL;#DB2;#Oracle;#PL/1;#PL/SQL;#SQL;#XML
I00006161 1 Maintenance and support for our hospital information system called HCIS
I00006161 3 Custom
I00006161 5 FTE
I00006161 8 None
I00006161 9 Local
I00006161 10 Java;#JavaScript
I00006161 1 Maintenance and support for our hospital information system called HCIS
I00006161 3 Custom
I00006161 5 FTE
I00006161 8 none
I00006161 9 Local
I00006161 10 Java;#JavaScript
I00006161 1 Maintenance and support for our hospital information system called HCIS
I00006161 3 Custom
I00006161 5 FTE
I00006161 8 none
I00006161 9 Local
I00006161 10 Java;#JavaScript
I00006161 5 0
I00006161 6 0
I00006161 7 0
I00006162 2 95
I00006162 3 135
I00006162 4 Redhat/Suse;#UX;#AIX
I00006162 5 6.5 / 8.0 / 8.5
I00006162 6 2.2.15
I00006162 7 10g / 11g
I00006162 2 95
I00006162 3 135
I00006162 4 Redhat/Suse;#UX;#AIX
I00006162 5 6.5 / 8.0 / 8.5
I00006162 6 2.2.15
I00006162 7 10g / 11g
I00006162 1 Client data center
I00006162 2 400
I00006162 3 852
I00006162 4 Windows 2003;#Windows 2008;#Windows 2012
I00006162 8 2005, 2008, 2012 (Pilot)
I00006162 1 Client data center
I00006162 2 400
I00006162 3 852
I00006162 4 Windows 2003;#Windows 2008;#Windows 2012
I00006162 8 2005, 2008, 2012 (Pilot)
I00006162 1 Consulting
I00006162 2 ALM/QC;#Performance Center/LoadRunner
I00006162 3 Functionality;#Performance
I00006162 3 Custom
I00006162 4 UAT
I00006162 5 Paid based on test cases
I00006162 5 0
I00006162 6 Internal resources on clients system
I00006162 6 0
I00006162 7 0
I00006162 8 ;#;#Capgemini
I00006162 9 Local
I00006162 9 No
I00006162 10 Java;#JavaScript;#P;#Python;#SQL;#Perl;#ASP;#PL1;#Ruby;#C#;#C;#C++;#Visual Basic;#VBScript;#VBA;#.N
I00006162 1 Consulting
I00006162 2 ALM/QC;#Performance Center/LoadRunner
I00006162 3 Functionality;#Performance
I00006162 3 Custom
I00006162 4 UAT
I00006162 5 Paid based on test cases
I00006162 5 0
I00006162 6 internal resources on clients system
I00006162 6 0
I00006162 7 0
I00006162 8 ;#;#Capgemini
I00006162 9 Local
I00006162 9 No
I00006162 10 Java;#JavaScript;#P;#Python;#SQL;#Perl;#ASP;#PL1;#Ruby;#C#;#C;#C++;#Visual Basic;#VBScript;#VBA;#.N
I00006162 1 Consulting
I00006162 2 ALM/QC;#Performance Center/LoadRunner
I00006162 3 Functionality;#Performance
I00006162 3 Custom
I00006162 4 UAT
I00006162 5 Paid based on test cases
I00006162 5 0
I00006162 6 internal resources on clients system
I00006162 6 0
I00006162 7 0
I00006162 8 ;#;#Capgemini
I00006162 9 Local
I00006162 9 No
I00006162 10 Java;#JavaScript;#P;#Python;#SQL;#Perl;#ASP;#PL1;#Ruby;#C#;#C;#C++;#Visual Basic;#VBScript;#VBA;#.N
I00006162 4 45000
I00006162 5 1
I00006162 6 ;#Dell;#Lenovo
I00006162 8 Yes
I00006162 9 1
I00006162 10 Image Management;#User Device Logistics;#User Data Migration;#Service Desk;#Site Support;#Asset Tra
I00006162 4 45000
I00006162 5 1
I00006162 6 ;#Dell;#Lenovo
I00006162 8 Yes
I00006162 9 1
I00006162 10 Image Management;#User Device Logistics;#User Data Migration;#Service Desk;#Site Support;#Asset Tra
I00006162 4 45000
I00006162 5 1
I00006162 6 ;#Dell;#Lenovo
I00006162 8 Yes
I00006162 9 1
I00006162 10 Image Management;#User Device Logistics;#User Data Migration;#Service Desk;#Site Support;#Asset Tra
I00006165 1 data center
I00006165 1 data center
I00006165 1 data center
I00006165 1 data center
I00006165 1 Client data center
I00006165 1 data center
I00006165 2 Don't know
I00006165 4 No
I00006165 5 Don't know
I00006165 7 1
I00006165 8 Low user satisfaction;#Pressure from business units to improve service;#Quality issues with current prov
I00006165 1 Client data center
I00006165 2 400
I00006165 3 300
I00006165 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00006165 6 Yes
I00006165 7 Yes - 9.11
I00006165 8 Yes - 2003, 2008
I00006165 1 Client data center
I00006165 2 74
I00006165 3 0
I00006165 4 Windows 2003;#Redhat/Suse;#UX
I00006165 5 N/A
I00006165 6 Apache/2.2.3
I00006165 7 Oracle 9.2, Oracle 11.2
I00006165 8 MySQL 5.5.8
I00006165 9 N/A
I00006165 10 N/A
I00006165 1 Client data center
I00006165 4 Windows 2012;#Redhat/Suse;#UX
I00006165 5 na
I00006165 6 na
I00006165 7 11.2.0.3.0
I00006165 10 na
I00006166 3 0
I00006166 4 0
I00006166 5 0
I00006166 6 0
I00006168 1 Custom Development
I00006168 3 Custom
I00006168 5 volume based . Fps + FTE
I00006168 6 Client
I00006168 8 ;#;#Other local competitors (engineering, almaviva, telecom, kpmg)
I00006168 9 Local
I00006168 10 Java;#.NET
I00006168 1 Custom
I00006168 2 10
I00006168 3 0.01
I00006168 4 No
I00006168 5 0
I00006168 6 0
I00006168 7 Traditional support model
I00006168 8 Non-standard service levels
I00006168 9 J2EE;#Java;#Oracle Dev 2K/FORMS;#VB
I00006168 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00006168 3 All of the Above
I00006168 5 All of the Above
I00006168 6 Client
I00006168 8 Client;#CSC;#ATOS, Local Third Parties
I00006168 9 Local
I00006168 10 Java;#JavaScript;#P;#Python;#SQL;#Perl;#ASP;#Ruby;#C#;#Visual Basic;#VBScript;#VBA;#.NET;#Cobol;#C
I00006168 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment;#POC
I00006168 3 All of the Above
I00006168 5 All of the Above
I00006168 6 Client
I00006168 8 Client
I00006168 9 Local
I00006168 10 Java;#JavaScript;#P;#Python;#SQL;#Perl;#ASP;#Ruby;#C#;#Visual Basic;#VBScript;#.NET;#Cobol;#Cloud
I00006168 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment;#POC
I00006168 3 All of the Above
I00006168 5 All of the Above
I00006168 6 Client
I00006168 8 Client;#Local players
I00006168 9 Local
I00006168 10 Java;#JavaScript;#P;#Python;#SQL;#Perl;#ASP;#Ruby;#C#;#C;#.NET;#Cobol;#Cloud
I00006168 1 Client data center
I00006168 2 1000
I00006168 3 800
I00006168 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#AIX;#Linux for zSeries
I00006168 7 v10, v11
I00006168 8 2000, 2005, 2008, 2012
I00006169 1 All of the Above
I00006169 3 All of the Above
I00006169 5 All of the Above
I00006169 6 Client
I00006169 8 Client;#Local players
I00006169 9 Local
I00006169 10 Java;#.NET
I00006170 1 Growth and profitability on existing/wallet share
I00006170 3 Custom HTML
I00006170 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00006170 3 Agile
I00006170 5 Volume committment
I00006170 6 Client
I00006170 8 Infosys;#Atos
I00006170 9 Global
I00006170 10 Java;#Model-driven development
I00006170 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006170 1 Client data center
I00006170 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00006170 5 Single
I00006170 6 Large campus (>2,000 seats)
I00006170 8 continue with a 15 years delivered service
I00006170 9 Leveraged;#Resident
I00006171 1 data center
I00006171 2 46
I00006171 3 326
I00006171 4 Windows 2008
I00006171 8 2008
I00006171 1 Messaging
I00006171 2 20000
I00006171 3 1
I00006171 4 6
I00006171 5 Client Premises
I00006171 8 No
I00006171 9 Yes
I00006171 10 99.5
I00006171 1 Client data center
I00006171 2 1000
I00006171 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX
I00006171 1 All of the above
I00006171 3 Depends case by case
I00006171 5 Depends case by case
I00006171 6 Client
I00006171 8 Client;#Local players
I00006171 9 Local
I00006171 10 Depends case by case
I00006171 1 All of the Above
I00006171 3 All of the Above
I00006171 5 All of the Above
I00006171 6 Client
I00006171 8 Client;#Local players
I00006171 9 Local
I00006171 10 Depends case by case
I00006172 1 data center
I00006173 1 All of the Above
I00006173 3 Depends case by case
I00006173 5 Depends case by case
I00006173 6 Client
I00006173 8 Client;#Local players
I00006173 9 Local
I00006173 10 Depends case by case
I00006173 1 Desk Side
I00006173 2 PC Desktop/Laptop
I00006173 5 Multiple
I00006173 6 Non-campus locations (<2,000 seats)
I00006173 9 Walk-in center
I00006173 1 Desk Side
I00006173 2 PC Desktop/Laptop
I00006173 5 Multiple
I00006173 6 Large campus (>2,000 seats)
I00006173 1 Desk Side
I00006173 2 PC Desktop/Laptop
I00006173 5 Multiple
I00006173 6 Non-campus locations (<2,000 seats)
I00006173 9 Walk-in center
I00006173 1 Desk Side
I00006173 2 PC Desktop/Laptop
I00006173 3 no level requested
I00006173 5 Multiple
I00006173 6 Non-campus locations (<2,000 seats)
I00006173 7 No service management
I00006173 8 No technical personal
I00006173 9 Walk-in center
I00006173 1 100-1000
I00006173 2 30-50%
I00006173 3 Mainframe
I00006173 6 No
I00006173 7 Java;#Open Source SAP;#Oracle
I00006173 9 Not Applicable
I00006173 10 > 20%
I00006173 1 100-1000
I00006173 2 30-50%
I00006173 6 Yes
I00006173 7 Microsoft;#Java;#Oracle
I00006173 9 Compliance
I00006173 10 < 20%
I00006174 5 0
I00006174 6 0
I00006174 7 0
I00006175 1 Enhancement
I00006175 3 Agile
I00006175 5 Time and Materials
I00006175 6 Client
I00006175 9 Local
I00006175 10 P;#DRUPAL
I00006175 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment;#POC
I00006175 1 5
I00006175 2 2
I00006175 3 All of the above
I00006175 3 1
I00006175 4 3
I00006175 5 All of the above
I00006175 5 No
I00006175 6 Client
I00006175 6 Yes
I00006175 8 Client;#;#CSC;#ATOS
I00006175 8 Yes
I00006175 9 Local
I00006175 10 Java;#JavaScript;#P;#Python;#SQL;#Perl;#ASP;#Ruby;#C#;#Visual Basic;#VBScript;#.NET;#Cobol;#Cloud
I00006175 1 Enhancement;#Custom Development
I00006175 3 Waterfall
I00006175 5 Time and Materials
I00006175 6 Client
I00006175 8 Client;#Local players
I00006175 9 Local
I00006175 10 Java
I00006176 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00006176 3 Depends case by case
I00006176 5 Depends case by case
I00006176 6 Client
I00006176 8 Client;#Local players
I00006176 9 Local
I00006176 10 Java;#Cloud;#Open Source tools
I00006176 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00006176 3 Depends case by case
I00006176 5 Depends case by case
I00006176 6 Client
I00006176 8 Client;#Local players
I00006176 9 Local
I00006176 10 Java;#Mostly Open Source
I00006176 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00006176 3 Depends case by case
I00006176 5 Depends case by case
I00006176 6 Client
I00006176 8 Client;#Local players
I00006176 9 Local
I00006176 10 Java;#Open Source
I00006176 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00006176 3 Depends case by case
I00006176 5 Depends case by case
I00006176 6 Client
I00006176 8 Client;#Local players
I00006176 9 Local
I00006176 10 Java;#Open Source
I00006176 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00006176 3 Depends case by case
I00006176 5 Depends case by case
I00006176 6 Client
I00006176 8 Client;#Local Players
I00006176 9 Local
I00006176 10 Java;#Open Source
I00006176 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00006176 3 Depends case by case
I00006176 5 Depends case by case
I00006176 6 Client
I00006176 8 Client;#Local Players
I00006176 9 Local
I00006176 10 Java;#Open Source
I00006176 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00006176 3 Depends case by case
I00006176 5 Depends case by case
I00006176 6 Client
I00006176 8 Client;#Local players
I00006176 9 Local
I00006176 10 Java;#Open Source
I00006177 1 data center
I00006177 1 Custom
I00006177 2 1
I00006177 2 3
I00006177 3 12
I00006177 3 1
I00006177 4 Windows 2012
I00006177 4 Yes
I00006177 7 latest version
I00006177 8 Operational SLA’s
I00006177 9 C;#C++;#COBOL;#Oracle;#XML
I00006177 10 Operational Service Level Tool (OSL);#Service Manager
I00006179 1 data center
I00006179 4 note sure
I00006179 5 0
I00006179 6 0
I00006179 7 0
I00006180 1 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006180 1 ITO
I00006180 2 Firewall
I00006180 3 Build new & migrate from existing infrastructure
I00006180 4 Support
I00006180 4 Yes
I00006180 5 SRA
I00006180 6 365
I00006180 7 2
I00006180 8 Cost of current provider’s solution;#Lack of innovative tooling with current provider;#Shorter contract - 3
I00006180 10 Password reset;#Service request catalog;#Knowledge search
I00006180 1 Custom
I00006180 4 No
I00006180 7 Traditional support model
I00006180 8 Operational SLA’s;#Business SLA’s
I00006180 9 Java;#Oracle;#SQL
I00006180 1 Custom
I00006180 2 5
I00006180 3 0.15
I00006180 4 No
I00006180 5 0
I00006180 6 0
I00006180 7 Traditional support model
I00006180 8 Operational SLA’s;#Business SLA’s
I00006180 9 Java;#Oracle;#XML
I00006183 1 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006183 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006183 1 Messaging;#Collaboration
I00006183 1 data center
I00006183 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006183 2 Mail Response:: 100% in 1 hour
I00006183 2 Managed Firewall
I00006183 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00006183 3 7
I00006183 4 Windows 2003;#Redhat/Suse
I00006183 4 Yes
I00006183 4 7
I00006183 4 7
I00006183 5 Client Premises
I00006183 5 Multiple
I00006183 5 SRA
I00006183 5 7
I00006183 6 Large campus (>2,000 seats)
I00006183 6 No
I00006183 7 Business Requirements
I00006183 7 SRA
I00006183 7 1
I00006183 8 Lack of innovative tooling with current provider
I00006183 8 Pressure from business units to improve service
I00006183 9 Leveraged
I00006183 10 Knowledge search
I00006183 10 0.9999
I00006184 1 4
I00006184 2 5
I00006184 3 2
I00006184 4 3
I00006184 5 Yes
I00006184 6 No
I00006184 7 Director - Ops, Quality and Infrastructure
I00006184 8 No
I00006185 1 Support of customer tailored applications
I00006185 3 Custom
I00006185 5 Fixed Price
I00006185 6 Customer
I00006185 8 ;#Oracle
I00006185 9 Local
I00006185 10 Oracle Forms & Reports
I00006185 4 No
I00006185 8 Operational SLA’s
I00006185 1 DPS
I00006185 3 EMEA
I00006185 4 Hungary
I00006185 6 Scanning (DPS)
I00006185 8 Oracle
I00006185 10 # of Assets Setup
I00006190 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00006190 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006190 1 Laptop/Desktop Encryption
I00006190 1 Custom;#Enterprise;#BI
I00006190 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00006190 3 administrative devices - 5 x 10 coverage window (days/hours) with 2 hour x 20 hours (response/repair) f
I00006190 3 McAfee
I00006190 3 1
I00006190 4 0-5,000
I00006190 4 Yes
I00006190 4 Yes
I00006190 5 Client Owned Service Manager
I00006190 5 Multiple
I00006190 5 201-500
I00006190 5 0
I00006190 5 0
I00006190 6 Large campus (>2,000 seats)
I00006190 6 EMEA
I00006190 6 0
I00006190 6 8
I00006190 7 Client Owned Service Manager
I00006190 7 Custom Coverage
I00006190 7 0
I00006190 7 1
I00006190 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00006190 8 Pressure from business units to improve service;#Quality issues with current provider;#Continuation
I00006190 8 Previous data loss;#Baseline security;#stable production
I00006190 8 Operational SLA’s;#Business SLA’s
I00006190 9 Resident
I00006190 9 Oracle
I00006190 10 Password reset;#Service request catalog;#Knowledge search
I00006190 10 Service Manager
I00006191 1 0-100
I00006191 2 30-50%
I00006191 3 Mainframe
I00006191 5 Client Data Center (100%)
I00006191 6 No
I00006191 7 Java;#Oracle;#Post gres QL
I00006191 9 Not Applicable
I00006191 10 > 20%
I00006191 1 Custom
I00006191 4 No
I00006191 8 Operational SLA’s;#Business SLA’s
I00006191 9 SQL;#VBScript
I00006193 1 Custom Development;#System Integration;#Consulting
I00006193 3 Waterfall
I00006193 5 Time and Materials
I00006193 6 in house
I00006193 8 ;#Unicorn
I00006193 9 Local
I00006193 10 Java;#Orcale
I00006193 1 Consulting
I00006193 5 Time and Materials
I00006193 6 Client
I00006193 8 Amadeus
I00006193 9 Local
I00006195 1 Enhancement;#Custom Development;#System Integration
I00006195 3 Agile
I00006195 5 Fixed Price
I00006195 8 ;#local competitor - NESS, Malam
I00006195 9 Local
I00006195 10 SQL;#ASP;#C#;#Visual Basic;#.NET;#Cloud;#Security
I00006196 1 Enhancement;#Custom Development;#System Integration
I00006196 3 Agile
I00006196 5 Fixed Price
I00006196 6 Client
I00006196 8 ;#local competitor - NESS, Malam
I00006196 9 Local
I00006196 10 SQL;#ASP;#C#;#Visual Basic;#.NET;#Cloud;#Security
I00006196 1 Custom;#BI;#Cloud;#Mobile
I00006196 2 1
I00006196 3 1
I00006196 4 No
I00006196 8 Operational SLA’s;#Business SLA’s
I00006196 9 C#;#Java;#JavaScript;#SQL;#XML
I00006197 1 Enhancement;#Custom Development
I00006197 1 4
I00006197 2 4
I00006197 3 Custom
I00006197 3 4
I00006197 4 4
I00006197 5 No
I00006197 6 No
I00006197 7 Prison-NOMIS business owner
I00006197 8 None
I00006197 8 Yes
I00006197 9 Local
I00006197 10 Oracle
I00006197 1 Custom
I00006197 2 1
I00006197 3 1
I00006197 4 No
I00006197 8 Operational SLA’s
I00006197 1 Custom
I00006197 2 1
I00006197 3 1
I00006197 4 No
I00006197 8 Operational SLA’s
I00006199 1 Custom;#Enterprise
I00006199 2 Managed Firewall;#Network Intrusion Prevention and Detection Services
I00006199 2 60
I00006199 3 3500
I00006199 3 0.2
I00006199 4 No
I00006199 4 0
I00006199 5 0
I00006199 5 0
I00006199 6 3500
I00006199 6 52
I00006199 7 Traditional support model
I00006199 7 Business Requirements
I00006199 8 Non-standard service levels
I00006200 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006200 2 PC Desktop/Laptop
I00006200 3 7x24 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests
I00006200 5 Multiple
I00006200 6 Non-campus locations (<2,000 seats)
I00006200 8 urgent operational requirement for Afganistan operation
I00006200 9 Leveraged;#Resident
I00006200 1 PC Desktop/Laptop
I00006200 2 Call Answeing 98% within 30 Seconds
I00006200 4 Yes
I00006200 5 CA ServiceDesk
I00006200 7 2
I00006200 8 Longterm Stability
I00006200 10 Password reset;#Service request catalog;#Knowledge search
I00006201 1 Client data center
I00006201 4 Wnidows XP
I00006201 5 n/a
I00006201 6 n/a
I00006201 7 n/a
I00006201 8 n/a
I00006201 9 n/a
I00006201 10 n/a
I00006201 1 Client data center
I00006201 4 Windows XP
I00006201 5 n/a
I00006201 6 n/a
I00006201 7 n/a
I00006201 8 n/a
I00006201 9 n/a
I00006201 10 n/a
I00006201 1 Client data center
I00006201 4 Windows XP
I00006201 5 n/a
I00006201 6 n/a
I00006201 7 n/a
I00006201 8 n/a
I00006201 9 n/a
I00006201 10 n/a
I00006201 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006201 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006201 3 7x24 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppo
I00006201 5 Multiple
I00006201 6 Large campus (>2,000 seats)
I00006201 7 OVSD (Client owned)
I00006201 8 Pressure from business units to improve service,Cost of current provider’s solution
I00006201 9 Resident
I00006201 1 Client data center
I00006201 4 Windows XP
I00006201 5 n/a
I00006201 6 n/a
I00006201 7 n/a
I00006201 8 n/a
I00006201 9 n/a
I00006201 10 n/a
I00006201 1 PC Desktop/Laptop
I00006201 2 Call Answeing 98% within 30 Seconds
I00006201 4 Yes
I00006201 5 CA Service Desk
I00006201 7 2
I00006201 8 Long term Stability with (ATLAS)
I00006201 10 Password reset;#Service request catalog;#Knowledge search
I00006201 2 Call Answeing 98% within 30 Seconds
I00006201 4 Yes
I00006201 5 CA Service Desk
I00006201 7 2
I00006201 8 Longterm Stability with (Atlas)
I00006201 10 Password reset;#Service request catalog;#Knowledge search
I00006201 1 PC Desktop/Laptop
I00006201 2 Call Answeing 98% within 30 Seconds
I00006201 4 Yes
I00006201 5 CA Service Desk
I00006201 7 2
I00006201 8 Longterm Stability with Atlas ()
I00006201 10 Password reset;#Service request catalog;#Knowledge search
I00006201 1 PC Desktop/Laptop
I00006201 2 Call Answeing 98% within 30 Seconds
I00006201 4 Yes
I00006201 5 CA Service Desk
I00006201 7 2
I00006201 8 Longterm Stability with atlas ()
I00006201 10 Password reset;#Service request catalog;#Knowledge search
I00006201 1 PC Desktop/Laptop
I00006201 2 Call Answeing 98% within 30 Seconds
I00006201 4 Yes
I00006201 5 CA Service Desk
I00006201 7 2
I00006201 8 Longterm Stability with Atlas()
I00006201 10 Password reset;#Service request catalog;#Knowledge search
I00006201 1 PC Desktop/Laptop
I00006201 2 Call Answeing 98% within 30 Seconds
I00006201 4 Yes
I00006201 5 CA Service Desk
I00006201 7 2
I00006201 8 Longterm Stability with Atlas ()
I00006201 10 Password reset;#Service request catalog;#Knowledge search
I00006202 1 Desk Side
I00006202 1 Desk Side
I00006202 2 PC Desktop/Laptop
I00006202 2 PC Desktop/Laptop
I00006202 3 n/a
I00006202 3 n/a
I00006202 5 Multiple
I00006202 5 Multiple
I00006202 6 Large campus (>2,000 seats)
I00006202 6 Large campus (>2,000 seats)
I00006202 7 SRA
I00006202 7 SRA
I00006202 8 n/a
I00006202 8 n/a
I00006202 9 Resident
I00006202 9 Resident
I00006202 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006202 2 PC Desktop/Laptop
I00006202 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00006202 5 Multiple
I00006202 6 Large campus (>2,000 seats)
I00006202 7 SRA
I00006202 8 lack of available talent
I00006202 9 Resident
I00006202 1 Custom Development
I00006202 3 Custom
I00006202 5 Fixed Price
I00006202 6 none
I00006202 8 BAE Systems, Thales, Westlands, Leidos
I00006202 9 Local
I00006202 10 C++;#Security;#Linux
I00006203 1 data center
I00006203 2 70
I00006203 3 70
I00006203 4 Windows 2003;#Windows 2008;#Unix
I00006203 7 Yes
I00006203 8 Yes
I00006203 9 Yes
I00006203 1 Custom
I00006203 2 22
I00006203 3 1
I00006203 4 No
I00006203 5 0
I00006203 6 0
I00006203 7 Traditional support model
I00006203 8 Operational SLA’s
I00006203 9 C#;#HTML;#JavaScript;#Other;#Perl;#SQL;#XML
I00006203 10 Apps Online (AOL)
I00006203 1 data center
I00006203 4 Windows 2008;#Windows 2012;#Redhat/Suse
I00006203 7 12G
I00006203 1 data center
I00006203 4 Windows 2008;#Windows 2012;#Redhat/Suse
I00006203 7 12G
I00006203 1 Custom
I00006203 4 No
I00006203 7 Traditional support model
I00006203 8 Operational SLA’s
I00006203 9 SQL;#VB;#VBScript;#XML
I00006203 10 Service Manager
I00006203 1 data center
I00006203 4 Windows 2012;#Redhat/Suse
I00006203 7 12G
I00006204 1 Custom
I00006204 4 No
I00006204 7 Traditional support model
I00006204 8 Operational SLA’s
I00006204 9 Java;#JavaScript
I00006204 10 Service Manager
I00006204 1 Custom
I00006204 4 No
I00006204 7 Traditional support model
I00006204 8 Operational SLA’s
I00006204 9 Java;#JavaScript;#XML
I00006204 10 Service Manager
I00006204 1 Enhancement;#Custom Development
I00006204 3 Waterfall
I00006204 5 Time and Materials
I00006204 8 ;#
I00006204 9 Local
I00006204 10 Java;#JavaScript;#Visual Basic;#SAS
I00006204 1 Enhancement
I00006204 3 Waterfall
I00006204 5 Time and Materials
I00006204 8 ;#
I00006204 9 Local
I00006204 10 SAS
I00006204 1 UK
I00006204 2 On-Premise
I00006204 3 10 +
I00006205 1 PC Desktop/Laptop
I00006205 2 Call Answeing 98% within 30 Seconds
I00006205 4 Yes
I00006205 5 CA Service Desk
I00006205 7 2
I00006205 8 Longterm Stability with Atlas ()
I00006205 10 Password reset;#Service request catalog;#Knowledge search
I00006206 1 PC Desktop/Laptop
I00006206 2 Call Answeing 98% within 30 Seconds
I00006206 4 Yes
I00006206 5 CA Service Desk
I00006206 8 Longterm Stability with Atlas ()
I00006206 10 Password reset;#Service request catalog;#Knowledge search
I00006207 1 Custom
I00006207 2 10
I00006207 4 No
I00006207 5 0
I00006207 6 0
I00006207 7 Traditional support model
I00006207 8 Operational SLA’s;#Business SLA’s
I00006207 1 Client data center
I00006207 2 85
I00006207 3 257
I00006207 4 Windows 2008;#Redhat/Suse;#Solaris
I00006207 7 Version unknown
I00006207 8 Version unknown
I00006207 9 Version unknown
I00006208 1 Enhancement;#Custom Development
I00006208 3 Custom
I00006208 5 Time and Materials
I00006208 8 Boing, BAE systems
I00006208 9 Local
I00006208 10 Java;#C;#C++
I00006208 1 Custom
I00006208 2 25
I00006208 3 1
I00006208 4 No
I00006208 5 0
I00006208 7 Traditional support model
I00006208 8 Non-standard service levels
I00006208 9 C;#C++;#J2EE;#Java;#Oracle;#Oracle Dev 2K/FORMS;#ProC;#SQL;#VB;#XML
I00006208 1 Custom
I00006208 2 25
I00006208 4 No
I00006208 5 0
I00006208 6 0
I00006208 7 Traditional support model
I00006208 8 Operational SLA’s;#Business SLA’s
I00006209 1 Custom Development
I00006209 3 Custom
I00006209 5 Fixed Price
I00006209 6 none
I00006209 8 QinetiQ
I00006209 9 Local
I00006209 10 n/a
I00006209 1 Custom
I00006209 2 22
I00006209 3 1
I00006209 4 No
I00006209 7 Traditional support model
I00006209 8 Operational SLA’s
I00006209 9 C#;#HTML;#JavaScript;#Other;#Perl;#SQL;#XML
I00006209 10 Apps Online (AOL)
I00006209 1 Enhancement;#Custom Development
I00006209 3 Custom
I00006209 5 Time and Materials
I00006209 8 BAE Systems, Boeing
I00006209 9 Local
I00006209 10 Java;#C++
I00006209 1 Custom
I00006209 2 1
I00006209 3 1
I00006209 4 No
I00006209 7 Traditional support model
I00006209 8 Non-standard service levels
I00006209 9 C;#C++;#Java;#Other;#SQL;#XML
I00006210 1 Custom
I00006210 2 22
I00006210 3 1
I00006210 4 No
I00006210 7 Traditional support model
I00006210 8 Operational SLA’s
I00006210 9 C#;#HTML;#JavaScript;#Other;#Perl;#SQL;#XML
I00006210 10 Apps Online (AOL)
I00006210 1 Custom
I00006210 2 25
I00006210 3 1
I00006210 4 No
I00006210 5 0
I00006210 6 12
I00006210 7 Traditional support model
I00006210 8 Non-standard service levels
I00006210 9 C;#C++;#Java;#JavaScript;#Oracle;#Oracle Dev 2K/FORMS;#Other;#ProC;#SQL;#VB;#XML
I00006210 2 Managed Firewall;#Next Generation Firewall;#Network Proxy;#Network Intrusion Prevention and Detecti
I00006210 7 Need to increase security
I00006211 1 Implementation
I00006211 2 Oracle DB and Oracle forms, own development
I00006211 4 Desktop
I00006211 6 Client Site
I00006211 7 Application development
I00006211 1 Custom Development
I00006211 3 Custom
I00006211 5 Fixed Price
I00006211 6 none
I00006211 8 BAE Systems, Thales, Westlands, Leidos
I00006211 9 Local
I00006211 10 C++;#Security;#Linux
I00006211 1 Custom
I00006211 2 1
I00006211 3 1
I00006211 4 No
I00006211 5 0
I00006211 6 24
I00006211 7 Traditional support model
I00006211 8 Non-standard service levels
I00006211 9 C;#C++;#Java;#Other;#SQL
I00006211 1 PC Desktop/Laptop
I00006211 2 Call Answeing 98% within 30 Seconds
I00006211 4 Yes
I00006211 5 CA Service Desk
I00006211 7 2
I00006211 8 Longterm Stability with Atlas ()
I00006211 10 Password reset;#Service request catalog;#Knowledge search
I00006215 1 data center
I00006215 2 33
I00006215 3 14
I00006215 4 Windows 2003;#UX
I00006215 6 B.2.2.15.13
I00006215 7 11.2.0.3.0
I00006217 5 0
I00006217 6 0
I00006217 7 0
I00006218 1 3
I00006218 2 3
I00006218 3 1
I00006218 4 2
I00006218 5 Yes
I00006218 6 Yes
I00006218 8 No
I00006219 1 4
I00006219 2 4
I00006219 3 4
I00006219 4 2
I00006219 5 No
I00006219 6 Yes
I00006219 7 Dyrektor Tadeusz Wachowski
I00006219 8 No
I00006219 1 4
I00006219 2 4
I00006219 3 4
I00006219 4 2
I00006219 5 No
I00006219 6 Yes
I00006219 7 Dyrektor Tadeusz Wachowski
I00006219 8 No
I00006219 1 4
I00006219 2 4
I00006219 3 4
I00006219 4 2
I00006219 5 No
I00006219 6 Yes
I00006219 7 Dyrektor Tadeusz Wachowski
I00006219 8 No
I00006219 1 4
I00006219 2 4
I00006219 3 4
I00006219 4 2
I00006219 5 No
I00006219 6 Yes
I00006219 7 Dyrektor Tadeusz Wachowski
I00006219 8 No
I00006228 1 Implementation;#Application Management
I00006228 2 Oracle Peoplesoft
I00006228 6 Client Site
I00006228 7 Sub'd with another company
I00006229 1 data center
I00006229 1 72
I00006229 2 100
I00006229 2 24
I00006229 3 300
I00006229 4 Windows 2003;#Windows 2008;#Redhat/Suse;#Solaris;#AIX;#Cisco hardware, Mainframe, UBuntu, 2 new
I00006229 5 Yes
I00006229 6 Yes
I00006229 7 Yes
I00006229 8 Yes
I00006229 9 8
I00006229 10 None
I00006229 1 Account operations
I00006229 3 Agile
I00006229 5 FTE
I00006229 8 ;#TCS
I00006229 9 Local
I00006229 10 Java;#SQL;#C#;#.NET;#Mobility;#Security
I00006229 1 Advisory;#Licensing
I00006229 2 1
I00006229 3 Autonomy Idol
I00006229 5 0
I00006229 6 Cost of service
I00006229 7 1500
I00006229 8 0
I00006229 9 0
I00006229 10 Asset Manager;#AT&T Internal
I00006230 1 Custom
I00006230 2 1
I00006230 3 0.001
I00006230 4 Yes
I00006230 5 0
I00006230 6 0
I00006230 8 Operational SLA’s
I00006230 10 Client University;#Tiered Services;#App Classification
I00006230 3 7X24
I00006230 5 Multiple
I00006230 6 Large campus (>2,000 seats)
I00006230 7 Client Owned ServiceNow
I00006230 8 Pressure from business units to improve service,Cost of current provider’s solution
I00006230 9 Leveraged
I00006230 1 BI
I00006230 2 1
I00006230 3 0.001
I00006230 4 Yes
I00006230 5 0
I00006230 6 0
I00006230 8 Operational SLA’s
I00006230 10 Client University;#Tiered Services;#App Classification
I00006230 1 Custom
I00006230 2 1
I00006230 3 0.001
I00006230 4 Yes
I00006230 5 0
I00006230 6 0
I00006230 8 Operational SLA’s
I00006230 10 Client University;#Tiered Services;#App Classification
I00006230 1 Custom
I00006230 2 1
I00006230 3 0.001
I00006230 4 Yes
I00006230 5 0
I00006230 6 0
I00006230 8 Operational SLA’s
I00006230 10 Client University;#Tiered Services;#App Classification
I00006230 1 Custom
I00006230 2 1
I00006230 3 0.001
I00006230 4 Yes
I00006230 5 0
I00006230 6 0
I00006230 8 Operational SLA’s
I00006230 10 Client University;#Tiered Services;#App Classification
I00006230 1 BI
I00006230 2 1
I00006230 3 0.001
I00006230 4 Yes
I00006230 5 0
I00006230 6 0
I00006230 8 Operational SLA’s
I00006230 10 Client University;#Tiered Services;#App Classification
I00006230 1 Enterprise;#Cloud
I00006230 1 Enterprise;#Cloud
I00006230 2 1
I00006230 2 1
I00006230 3 0.001
I00006230 3 0.001
I00006230 4 Yes
I00006230 4 Yes
I00006230 5 0
I00006230 5 0
I00006230 6 0
I00006230 6 0
I00006230 8 Operational SLA’s
I00006230 8 Operational SLA’s
I00006230 10 Client University;#Tiered Services;#App Classification
I00006230 10 Client University;#Tiered Services;#App Classification
I00006230 1 data center
I00006230 4 Windows 2008;#Solaris
I00006230 7 11gR2
I00006231 1 data center
I00006231 1 Custom
I00006231 2 14
I00006231 2 25
I00006231 3 0.01
I00006231 3 20
I00006231 4 Solaris
I00006231 4 Yes
I00006231 5 6
I00006231 5 12
I00006231 6 0
I00006231 7 Traditional support model
I00006231 8 SLO’s only
I00006231 9 Oracle
I00006231 10 Applications Performance Monitoring (APM)
I00006231 1 Custom;#BI
I00006231 2 5
I00006231 3 1
I00006231 4 Yes
I00006231 5 0
I00006231 6 0
I00006231 7 Traditional support model
I00006231 8 Non-standard service levels
I00006231 9 COBOL;#DB2;#Oracle;#Pacbase;#PL/SQL;#SQL;#XML
I00006231 10 Apps Online (AOL);#Applications Management Metrics Portal (AMMP);#Service Manager;#App Classifica
I00006232 1 Enhancement;#Custom Development;#System Integration
I00006232 3 Custom
I00006232 5 Fixed Price
I00006232 6 Combination , In-house,
I00006232 8 Client
I00006232 9 Local
I00006232 10 Java;#SQL;#C++;#Visual Basic;#.NET;#Cobol
I00006232 2 0
I00006232 3 0
I00006232 4 0
I00006232 5 Developed COBOL
I00006232 6 ;#CA;#SyncSort
I00006232 7 IMS
I00006232 8 BUR;#DR;#Active
I00006232 9 None
I00006232 10 Dedicated Leased line
I00006233 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00006233 3 Agile
I00006233 5 FTE
I00006233 6 TCS
I00006233 8 ;#TCS
I00006233 9 Local
I00006233 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00006233 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00006233 3 Agile
I00006233 5 FTE
I00006233 6 TCS
I00006233 8 ;#TCS
I00006233 9 Local
I00006233 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00006233 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00006233 3 Agile
I00006233 5 FTE
I00006233 6 TCS
I00006233 8 ;#TCS
I00006233 9 Local
I00006233 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00006233 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00006233 3 Agile
I00006233 5 FTE
I00006233 6 TCS
I00006233 8 ;#TCS
I00006233 9 Local
I00006233 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00006233 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00006233 3 Agile
I00006233 5 FTE
I00006233 6 TCS
I00006233 8 ;#TCS
I00006233 9 Local
I00006233 10 Java;#JavaScript;#SQL;#C;#C++;#.NET
I00006233 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00006233 3 Agile
I00006233 5 FTE
I00006233 6 TCS
I00006233 8 ;#TCS
I00006233 9 Local
I00006233 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00006233 1 data center
I00006233 1 Custom
I00006233 2 100
I00006233 2 20
I00006233 3 300
I00006233 3 1
I00006233 4 Windows 2003;#Windows 2008;#UX
I00006233 4 Yes
I00006233 7 Traditional support model
I00006233 8 SLO’s only
I00006233 1 Client data center
I00006233 4 Redhat/Suse
I00006233 8 was used
I00006233 1 72
I00006233 2 24
I00006233 4 200
I00006233 5 200
I00006233 6 60
I00006233 7 15
I00006233 8 23
I00006233 9 350
I00006233 1 Client data center
I00006233 3 500
I00006233 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX
I00006234 1 data center
I00006234 4 z/OS
I00006234 1 data center
I00006234 10 SOC2, PCI
I00006234 1 data center
I00006234 2 200
I00006234 3 100
I00006234 4 Windows 2003;#Windows 2008;#Redhat/Suse;#Solaris;#AIX;#openvms
I00006234 5 NA
I00006234 6 NA
I00006234 7 NA
I00006234 8 NA
I00006234 9 NA
I00006234 10 NA
I00006235 1 Implementation
I00006235 2 Oracle Customer Care and Billing
I00006235 6 Client Site
I00006235 7 Sub to PWC
I00006235 1 data center
I00006235 2 228
I00006235 3 39
I00006235 4 Windows 2003;#Windows 2008;#UX;#Solaris;#AIX
I00006235 7 10g
I00006235 8 9.00.5266.00
I00006235 1 Client data center
I00006235 2 9000
I00006235 3 5000
I00006235 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00006235 7 11.2
I00006235 8 2010
I00006236 1 Custom Development;#System Integration;#Consulting
I00006236 1 Order-to-Cash
I00006236 3 Custom
I00006236 3 EMEA
I00006236 4 Mechelen, Beligum
I00006236 5 Time and Materials
I00006236 6 BES-Business Exchange Services
I00006236 8 Legacy ERP’s [Mainframes etc.]
I00006236 8 Client
I00006236 9 Global
I00006236 10 EDI Application
I00006236 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006236 1 PC Desktop/Laptop;#Thin clients
I00006236 1 Custom;#Enterprise
I00006236 1 data center
I00006236 1 SAM Services
I00006236 2 Managed Firewall;#Network Proxy;#Network Intrusion Prevention and Detection Services
I00006236 2 PC Desktop/Laptop;#Thin clients
I00006236 2 First Contact Resolution = 70%
I00006236 2 393
I00006236 2 60
I00006236 2 5
I00006236 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00006236 3 Adobe;#Citrix;#McAfee;#Microsoft;#Oracle;#Symantec;#VMware
I00006236 3 496
I00006236 3 18
I00006236 3 1
I00006236 4 Windows 2003;#Windows 2008;#UX;#Solaris;#AIX;#Linux
I00006236 4 Yes
I00006236 4 No
I00006236 5 Multiple
I00006236 5 10000
I00006236 5 SRA
I00006236 5 35
I00006236 6 Large campus (>2,000 seats)
I00006236 6 Cost of service
I00006236 6 20
I00006236 7 Traditional support model
I00006236 7 Compliance/Regulatory
I00006236 7 Oracle 11gR2
I00006236 7 SRA
I00006236 7 1
I00006236 8 Pressure from business units to improve service,Cost of current provider’s solution
I00006236 8 Pressure from business units to improve service
I00006236 8 SQL Server Integration Services (SSIS)
I00006236 8 Operational SLA’s
I00006236 8 10000
I00006236 9 C++;#Oracle;#SQL
I00006236 9 Leveraged
I00006236 9 800
I00006236 10 Password reset;#Service request catalog;#Knowledge search
I00006236 10 DDMI;# Asset Manager;#Microsoft SCCM
I00006236 10 Service Manager
I00006236 1 Enhancement;#Custom Development;#System Integration
I00006236 1 Enhancement;#Custom Development;#System Integration
I00006236 1 Custom;#Enterprise
I00006236 1 data center
I00006236 1 Custom
I00006236 1 0
I00006236 2 23000000
I00006236 2 16
I00006236 2 0
I00006236 2 0
I00006236 2 5
I00006236 2 6
I00006236 3 Waterfall
I00006236 3 Waterfall
I00006236 3 0.1
I00006236 3 16
I00006236 3 0
I00006236 3 0
I00006236 3 1
I00006236 3 1
I00006236 4 Windows 2003;#Windows 2008
I00006236 4 No
I00006236 4 No
I00006236 4 0
I00006236 4 0
I00006236 4 1
I00006236 5 Metavance, TPS (Membership, Cash)
I00006236 5 Metavance, Blue Base, TPS
I00006236 5 Time and Materials
I00006236 5 Time and Materials
I00006236 5 No
I00006236 5 0
I00006236 6 ;#CA;#SyncSort
I00006236 6 NA
I00006236 6 0
I00006236 7 Traditional support model
I00006236 7 DB2, CA-Gen
I00006236 7 Websphere
I00006236 7 10.2.0.4
I00006236 8 Operational SLA’s;#Business SLA’s
I00006236 8 ;#Capgemini;#Cognizant;#Wipro
I00006236 8 ;#Capgemini;#Cognizant;#Wipro
I00006236 8 Non-standard service levels
I00006236 8 BUR;#Archive;#DR
I00006236 8 Archive;#DR
I00006236 8 No
I00006236 9 Assembler;#COBOL;#Cool:Gen (IEF);#DB2;#Java;#JCL;#Oracle;#REXX;#SQL
I00006236 9 ASP;#Assembler;#COBOL;#Cool:Gen (IEF);#DB2;#JCL;#Oracle
I00006236 9 HIPAA;#SOC2
I00006236 9 HIPAA
I00006236 9 Local
I00006236 9 Local
I00006236 9 No
I00006236 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00006236 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00006236 10 VPN;#Dedicated Leased line
I00006236 10 VPN;#Dedicated Leased line
I00006236 10 Service Manager
I00006236 10 No
I00006236 1 Enhancement;#Custom Development;#System Integration
I00006236 3 Waterfall
I00006236 5 Time and Materials
I00006236 8 ;#Capgemini;#Cognizant;#Wipro
I00006236 9 Local
I00006236 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00006236 1 Enhancement;#Custom Development;#System Integration
I00006236 3 Waterfall
I00006236 5 Time and Materials
I00006236 8 ;#Capgemini;#Cognizant;#Wipro
I00006236 9 Local
I00006236 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00006236 1 Enhancement;#Custom Development;#System Integration
I00006236 3 Waterfall
I00006236 5 Time and Materials
I00006236 8 ;#Capgemini;#Cognizant;#Wipro
I00006236 9 Local
I00006236 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00006236 3 1
I00006236 4 1
I00006236 5 Yes
I00006236 8 No
I00006236 9 No
I00006236 10 No
I00006236 1 Unified Communications
I00006236 2 2300
I00006236 3 47
I00006236 4 2300
I00006236 5 Client Premises
I00006236 6 No
I00006236 8 No
I00006236 9 Yes
I00006236 10 N/A
I00006237 1 50 states plus American Samoa
I00006237 2 In-state
I00006237 3 DSS
I00006237 1 50 states plus American Samoa
I00006237 2 In-state
I00006237 3 Other Platform
I00006237 1 50 states plus American Samoa
I00006237 2 In-state
I00006237 3 Other Platform
I00006237 1 50 states plus American Samoa
I00006237 2 In-state
I00006237 3 Other Platform
I00006237 1 50 states plus American Samoa
I00006237 2 In-state
I00006237 3 Other Platform
I00006237 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00006237 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006237 1 Client data center
I00006237 1 System Integration
I00006237 1 data center
I00006237 1 SAM Services
I00006237 1 0
I00006237 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00006237 2 0.02
I00006237 2 2800
I00006237 2 3000
I00006237 3 RedHat;#Symantec;#VMware
I00006237 3 Custom
I00006237 3 3400
I00006237 3 4000
I00006237 3 0
I00006237 3 6
I00006237 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris;#AIX;#AS400
I00006237 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006237 4 1978
I00006237 4 Yes
I00006237 4 1
I00006237 5 Client Owned ServiceNow
I00006237 5 Multiple
I00006237 5 v.6 & 7
I00006237 5 1925
I00006237 5 FTE
I00006237 5 Yes
I00006237 5 0
I00006237 6 Ability to get best price for software
I00006237 6 Large campus (>2,000 seats)
I00006237 6 Yes
I00006237 6 0
I00006237 6 0
I00006237 7 50% large offices, 25% branch offices, 25% home/field sales
I00006237 7 Client Owned ServiceNow
I00006237 7 v.8/9/10/11
I00006237 7 244
I00006237 7 Yes
I00006237 7 4
I00006237 8 Renewal of Existing Contract
I00006237 8 Renewal of Contract
I00006237 8 None-Single Source
I00006237 8 v. 2012
I00006237 8 10000
I00006237 8 137
I00006237 8 Yes
I00006237 9 Leveraged;#Resident;#Walk-in center
I00006237 9 Global
I00006237 9 20000
I00006237 9 Yes
I00006237 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#C++;#Visual Basic;#VBScript;#VBA;#.NET;#SAP
I00006237 10 Password reset;#Service request catalog;#Knowledge search
I00006237 10 Asset Manager
I00006237 10 HIPAA
I00006237 10 500
I00006237 10 No
I00006238 1 data center
I00006238 2 2800
I00006238 3 3400
I00006238 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006238 5 v.6 & 7
I00006238 7 v.8/9/10/11
I00006238 8 v.2012
I00006238 1 data center
I00006238 2 2800
I00006238 3 3400
I00006238 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006238 5 v.6 & 7
I00006238 7 v.8/9/10/11
I00006238 8 v.2012
I00006238 1 Custom
I00006238 2 200
I00006238 3 1
I00006238 4 No
I00006238 5 0
I00006238 6 0
I00006238 7 Traditional support model
I00006238 8 Operational SLA’s
I00006238 9 COBOL;#DB2;#Easytrieve+;#JCL;#Oracle;#Pacbase;#PowerBuilder;#SQL
I00006238 10 Client University
I00006238 1 Custom
I00006238 2 1
I00006238 4 Yes
I00006238 5 0
I00006238 6 0
I00006238 7 Traditional support model
I00006238 8 Non-standard service levels
I00006238 9 C++
I00006238 5 0
I00006238 6 0
I00006238 7 0
I00006238 1 50 states plus American Samoa
I00006238 2 IDC US centers
I00006238 3 Drug file;#DSS;#Eligibility;#Enterprise data warehouse;#Interchange platform;#MARS;#PBM;#Pharmacy h
I00006238 4 3600000
I00006238 5 120000
I00006238 6 72000000
I00006238 7 80000000
I00006238 8 2.2E+10
I00006238 9 160000
I00006238 1 Custom
I00006238 2 1
I00006238 3 0.001
I00006239 1 Custom
I00006239 2 1200
I00006239 3 0.9
I00006239 4 Yes
I00006239 5 0
I00006239 6 0
I00006239 7 Traditional support model
I00006239 8 Non-standard service levels
I00006239 9 Access;#ASP;#C;#C#;#C++;#HTML;#J2EE;#JCL;#JSP;#Oracle;#Oracle Dev 2K/FORMS;#PL/1;#PL/SQL;#SQL;
I00006239 1 Custom
I00006239 4 Yes
I00006239 8 Non-standard service levels
I00006240 1 PC Desktop/Laptop;#Thin clients
I00006240 2 90% in 60 seconds
I00006240 4 No
I00006240 5 Client Owned Remedy
I00006240 7 2
I00006240 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006240 2 PC Desktop/Laptop;#Thin clients
I00006240 5 Multiple
I00006240 6 Non-campus locations (<2,000 seats)
I00006240 7 Client Owned Remedy
I00006240 9 Leveraged
I00006240 1 Custom
I00006240 2 2
I00006240 3 0.2
I00006240 4 No
I00006240 5 0
I00006240 6 0
I00006240 7 Traditional support model
I00006240 8 Operational SLA’s
I00006240 9 COBOL;#SQL
I00006240 1 Custom Development
I00006240 3 Custom
I00006240 5 Time and Materials
I00006240 8 Client
I00006240 9 Local
I00006240 10 Na
I00006240 1 Custom Development
I00006240 3 Custom
I00006240 5 Time and Materials
I00006240 7 SQL
I00006240 8 Archive
I00006240 8 Client
I00006240 9 SOC2;#PCI
I00006240 9 Local
I00006240 10 Dedicated Leased line
I00006240 1 Custom
I00006240 3 0.25
I00006240 4 No
I00006240 7 Traditional support model
I00006240 8 Operational SLA’s
I00006240 9 COBOL;#SQL
I00006240 1 Custom
I00006240 3 0.25
I00006240 4 No
I00006240 7 Traditional support model
I00006240 8 Operational SLA’s
I00006240 9 COBOL;#SQL
I00006242 1 Enterprise
I00006242 2 65
I00006242 3 1
I00006242 4 No
I00006242 6 36
I00006242 7 Traditional support model
I00006242 8 Operational SLA’s
I00006242 9 Oracle;#Other;#Siebel Tools
I00006242 1 data center
I00006242 1 Custom
I00006242 2 1
I00006242 2 9
I00006242 3 0.1
I00006242 3 2
I00006242 4 Solaris;#ZOS
I00006242 4 Yes
I00006242 5 5.4
I00006242 7 Traditional support model
I00006242 8 Operational SLA’s
I00006242 9 Access;#COBOL;#DB2;#Easytrieve+
I00006242 1 3
I00006242 2 2
I00006242 3 2
I00006242 4 2
I00006242 5 No
I00006242 6 No
I00006242 7 Global Infrastructure Director
I00006242 8 No
I00006242 1 PC Desktop/Laptop
I00006242 1 On-premises
I00006242 2 transition support
I00006242 5 customer managed
I00006242 8 transition to another vendor
I00006242 1 Client data center
I00006242 2 10
I00006242 3 6
I00006242 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006242 7 multiple
I00006242 8 multiple
I00006242 9 4.6.6
I00006243 1 Consulting
I00006243 3 Custom
I00006243 5 Time and Materials
I00006243 6 Client
I00006243 8 Client
I00006243 9 Local
I00006243 10 MetaVance Application
I00006243 1 Consulting
I00006243 3 Custom
I00006243 5 Time and Materials
I00006243 6 Client
I00006243 8 Client
I00006243 9 Local
I00006243 10 MetaVance Application
I00006243 1 Consulting
I00006243 3 Custom
I00006243 5 Time and Materials
I00006243 6 Client
I00006243 8 Client
I00006243 9 Local
I00006243 10 MetaVance Application
I00006243 1 data center
I00006243 2 150
I00006243 3 600
I00006243 4 Windows 2012;#Redhat/Suse;#UX;#AIX
I00006243 7 Yes, 9, 10, & 11
I00006243 8 Yes
I00006243 9 Yes
I00006243 10 Yes
I00006243 1 data center
I00006243 2 150
I00006243 3 600
I00006243 4 Windows 2012;#Redhat/Suse;#UX;#AIX
I00006243 7 Yes, 9, 10, & 11
I00006243 8 Yes
I00006243 9 Yes
I00006243 10 Yes
I00006243 1 data center
I00006243 2 150
I00006243 3 600
I00006243 4 Windows 2012;#Redhat/Suse;#UX;#AIX
I00006243 7 Yes, 9, 10, & 11
I00006243 8 Yes
I00006243 9 Yes
I00006243 10 Yes
I00006243 1 data center
I00006243 2 150
I00006243 3 600
I00006243 4 Windows 2012;#Redhat/Suse;#UX;#AIX
I00006243 7 Yes, 9, 10, & 11
I00006243 8 Yes
I00006243 9 Yes
I00006243 10 Yes
I00006243 1 data center
I00006243 2 150
I00006243 3 600
I00006243 4 Windows 2012;#Redhat/Suse;#UX;#AIX
I00006243 7 Yes, 9, 10, & 11
I00006243 8 Yes
I00006243 9 Yes
I00006243 10 Yes
I00006243 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00006243 2 First Contact Resolution 87%
I00006243 4 Yes
I00006243 5 Client Owned ServiceNow
I00006243 7 1
I00006243 8 Pressure from business units to improve service
I00006243 1 Unified Communications;#Messaging
I00006243 2 5400
I00006243 3 5
I00006243 4 8
I00006243 5 Client Premises
I00006243 8 No
I00006243 9 Yes
I00006243 10 0.9996
I00006243 1 Unified Communications;#Messaging
I00006243 2 5400
I00006243 3 5
I00006243 4 8
I00006243 5 Client Premises
I00006243 8 No
I00006243 9 Yes
I00006243 10 0.9996
I00006243 5 0
I00006243 6 0
I00006243 7 0
I00006243 5 0
I00006243 6 0
I00006243 7 0
I00006243 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00006243 3 Functionality;#Performance
I00006243 4 System
I00006243 5 10000
I00006243 6 0.1
I00006243 7 0
I00006243 9 No
I00006243 1 Project Management
I00006243 3 Waterfall
I00006243 5 Time and Materials
I00006243 8 ;#CGI
I00006243 9 Local
I00006243 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00006243 3 Functionality;#Performance
I00006243 4 System
I00006243 5 10000
I00006243 6 0.1
I00006243 7 0
I00006243 9 No
I00006243 1 data center
I00006243 2 9
I00006243 4 Redhat/Suse
I00006243 7 11G
I00006243 1 Application Management
I00006243 2 Oracle BPM
I00006243 4 Internal
I00006243 6 Client Site
I00006243 7 N/A
I00006245 2 0
I00006245 7 US
I00006245 9 0
I00006245 10 0
I00006245 1 123
I00006245 2 338396
I00006245 3 3
I00006245 4 3
I00006245 5 Yes
I00006245 8 No
I00006245 9 No
I00006245 10 No
I00006245 1 Custom
I00006245 2 69
I00006245 3 0.25
I00006245 4 Yes
I00006245 5 0
I00006245 6 0
I00006245 8 Operational SLA’s
I00006245 9 Assembler;#C;#C#;#COBOL;#DB2;#Easytrieve+;#HTML;#Java;#JavaScript;#JCL;#Oracle;#Perl;#SQL;#VB;#V
I00006245 2 First Contact Resolution = 90%, ave speed to answer <60 seconds, abandon rate < 5%, T>4
I00006245 4 No
I00006245 5 SRA
I00006245 7 3
I00006245 8 incumbant
I00006245 10 Knowledge search
I00006246 1 data center
I00006246 1 Custom
I00006246 2 10
I00006246 2 1
I00006246 3 0.75
I00006246 3 6
I00006246 4 AIX
I00006246 4 Yes
I00006246 5 0
I00006246 6 0
I00006246 7 Traditional support model
I00006246 8 Operational SLA’s
I00006246 9 C++;#J2EE;#Java;#JavaScript;#Oracle;#PL/SQL;#RPG II/III;#VBScript;#XML
I00006246 1 data center
I00006246 2 2
I00006246 3 3
I00006246 4 Redhat/Suse
I00006246 5 n/a
I00006246 6 n/a
I00006246 7 n/a
I00006246 8 n/a
I00006246 9 n/a
I00006246 10 n/a
I00006246 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006246 1 PC Desktop/Laptop
I00006246 2 First Contact Resolution, Telephone Responsiveness = 80% within 60 secs, Client Satisfaction Index
I00006246 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006246 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00006246 4 Yes
I00006246 5 SRA & Linked to Client's ServiceNow
I00006246 5 Multiple
I00006246 6 Non-campus locations (<2,000 seats)
I00006246 7 SRA with a link to Client's ServiceNow
I00006246 7 3
I00006246 8 Low user satisfaction;#Pressure from business units to improve service,Cost of current provider’s solutio
I00006246 8 Low user satisfaction;#Pressure from business units to improve service;#Cost of current provider’s soluti
I00006246 9 Leveraged;#Resident
I00006246 10 Password reset;#Service request catalog;#Knowledge search
I00006246 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006246 1 PC Desktop/Laptop
I00006246 2 PC Desktop/Laptop
I00006246 3 Time to Resolution - High Priority 95% resolved in 4 Business Hours; Time to Resolution - Priority Medium
I00006246 4 No
I00006246 5 Client Owned Remedy
I00006246 5 Multiple
I00006246 6 Non-campus locations (<2,000 seats)
I00006246 7 Client Owned Remedy
I00006246 7 2
I00006246 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00006246 8 Current Contract is a renewal
I00006246 9 Leveraged
I00006246 10 Knowledge search
I00006246 1 Custom
I00006246 2 900
I00006246 3 0.5
I00006246 4 Yes
I00006246 5 0
I00006246 6 0
I00006246 8 SLO’s only;#Operational SLA’s
I00006246 9 ASP;#C++;#HTML;#Java;#JavaScript;#Lotus Notes;#Oracle;#Oracle Dev 2K/FORMS;#Other;#PL/SQL;#Pow
I00006246 10 Apps Online (AOL);#Client University;#Service Manager;#App Classification;#Predictive Pricing
I00006246 1 Enhancement;#Custom Development;#Assessment
I00006246 5 Time and Materials
I00006246 8 Capgemini;#Oracle;#Microsoft
I00006246 9 Global
I00006246 10 Java;#JavaScript;#SQL;#ASP;#C++;#Visual Basic;#VBScript;#.NET
I00006247 1 data center
I00006247 4 Windows 2003;#Windows 2008;#UX
I00006248 1 Custom
I00006248 2 10
I00006248 3 0.1
I00006248 4 Yes
I00006248 5 0
I00006248 6 0
I00006248 7 Traditional support model
I00006248 8 SLO’s only
I00006248 9 C#;#Java;#JavaScript;#Oracle;#PL/SQL
I00006248 10 Service Manager;#Tiered Services
I00006248 1 50 states plus American Samoa
I00006248 2 In-state
I00006248 3 Eligibility;#Other Platform;#Portal
I00006248 1 50 states plus American Samoa
I00006248 2 In-state
I00006248 3 Eligibility;#Other Platform;#Portal
I00006248 1 50 states plus American Samoa
I00006248 2 In-state
I00006248 3 Eligibility;#Other Platform;#Portal
I00006249 1 50 states plus American Samoa
I00006249 2 In-state
I00006249 3 Interchange platform
I00006249 4 2600000
I00006249 5 94900
I00006249 6 62398000
I00006249 7 60400000
I00006249 1 50 states plus American Samoa
I00006249 2 In-state
I00006249 3 Interchange platform
I00006249 4 2600000
I00006249 5 94900
I00006249 6 62398000
I00006249 7 60400000
I00006249 1 data center
I00006249 2 159
I00006249 3 232
I00006249 4 Windows 2003;#Windows 2008;#Windows 2012;#Solaris;#Linux
I00006249 7 9, 10, 11
I00006250 1 Custom;#Enterprise;#BI
I00006250 2 280
I00006250 3 0.7
I00006250 4 No
I00006250 6 6
I00006250 8 Operational SLA’s
I00006250 9 Access;#ASP;#COBOL;#DB2;#FoxPro;#J2EE;#Java;#Oracle;#PL/SQL;#SAP-ABAP;#VB;#XML
I00006250 10 Client University;#App Classification
I00006250 1 Custom;#Enterprise;#BI
I00006250 2 280
I00006250 3 0.7
I00006250 4 No
I00006250 6 6
I00006250 8 Operational SLA’s
I00006250 9 Access;#ASP;#COBOL;#DB2;#FoxPro;#J2EE;#Java;#Oracle;#PL/SQL;#SAP-ABAP;#SAS;#VB;#XML
I00006250 10 Client University;#App Classification
I00006250 1 36
I00006250 3 67
I00006250 1 Custom
I00006250 2 2
I00006250 3 0.2
I00006250 4 No
I00006250 7 Traditional support model
I00006250 8 Operational SLA’s
I00006250 9 COBOL;#SQL
I00006250 1 In region
I00006250 2 0
I00006250 3 0
I00006250 4 0
I00006250 5 Legacy applications
I00006250 6 Legacy custom applications
I00006250 8 BUR;#Archive
I00006250 10 Dedicated Leased line
I00006250 1 Data at Rest;#Data in Motion;#Data in Use
I00006250 2 Symantec
I00006250 4 100,000 +
I00006250 6 EMEA;#AMS;#APJ
I00006250 7 Custom Coverage
I00006250 8 Preventative increase in security
I00006250 1 Growth and profitability on existing/wallet share
I00006250 1 Custom;#Enterprise;#BI
I00006250 2 Forecasting;#Segmentation;#Campaign effectiveness
I00006250 2 280
I00006250 3 Excel;#Business Objects
I00006250 3 0.7
I00006250 4 Transactions
I00006250 4 No
I00006250 5 SAS
I00006250 6 6
I00006250 8 Operational SLA’s
I00006250 8 Pilot
I00006250 9 Access;#ASP;#COBOL;#DB2;#FoxPro;#J2EE;#Java;#Oracle;#PL/SQL;#SAP-ABAP;#VB;#XML
I00006250 10 Client University;#App Classification
I00006250 1 Custom;#Enterprise;#BI
I00006250 2 280
I00006250 3 0.7
I00006250 4 No
I00006250 6 6
I00006250 8 Operational SLA’s
I00006250 9 Access;#ASP;#COBOL;#DB2;#FoxPro;#J2EE;#Java;#Oracle;#PL/SQL;#SAS;#VB;#XML
I00006250 10 Client University;#App Classification
I00006251 1 data center
I00006251 2 4
I00006251 4 Solaris
I00006251 7 RAC
I00006251 1 12
I00006251 2 4
I00006251 3 10
I00006251 8 70
I00006251 9 192
I00006251 1 12
I00006251 2 4
I00006251 3 10
I00006251 8 70
I00006251 9 192
I00006251 1 data center
I00006251 2 20
I00006251 3 15
I00006251 4 Windows 2003;#Windows 2008;#Redhat/Suse
I00006251 8 Yes
I00006251 9 Yes - multiple versions
I00006252 1 Custom
I00006252 4 No
I00006252 1 Client data center
I00006252 2 1500
I00006252 3 350
I00006252 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00006252 5Y
I00006252 6Y
I00006252 7Y
I00006252 8Y
I00006252 9Y
I00006252 10 No
I00006252 1 data center
I00006252 1 Custom
I00006252 1 72
I00006252 2 72
I00006252 2 1
I00006252 2 4
I00006252 3 0
I00006252 3 1
I00006252 4 Windows 2003
I00006252 4 No
I00006252 8 Operational SLA’s
I00006252 9 COBOL;#DB2;#HTML;#Java;#JSP;#RPG II/III;#SQL
I00006252 10 Service Manager
I00006252 10 N/A
I00006252 1 Custom
I00006252 4 No
I00006252 7 Traditional support model
I00006252 8 Operational SLA’s
I00006253 1 Client data center
I00006253 2 2000
I00006253 3 700
I00006253 4 Windows 2003;#Windows 2008;#Redhat/Suse;#AIX
I00006253 7 9, 10 and 11
I00006253 8 2005, 2008, 2012
I00006253 9 4.6c
I00006253 1 Client data center
I00006253 2 2000
I00006253 3 700
I00006253 4 Windows 2003;#Windows 2008;#Redhat/Suse;#AIX
I00006253 7 9, 10, 11
I00006253 8 2005, 2008, 2012
I00006253 9 4.6c
I00006253 1 Client data center
I00006253 2 2000
I00006253 3 700
I00006253 4 Windows 2003;#Windows 2008;#Redhat/Suse;#AIX
I00006253 7 9, 10, 11
I00006253 8 2005, 2008, 2012
I00006253 9 4.6c
I00006253 1 Client data center
I00006253 2 2000
I00006253 3 7000
I00006253 4 Windows 2003;#Windows 2008;#Redhat/Suse;#AIX
I00006253 7 9, 10, 11
I00006253 8 2005, 2008, 2012
I00006253 9 4.6c
I00006253 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00006253 1 Custom
I00006253 3 MPI Methodology
I00006253 5 Rate Card TM
I00006253 9 Local
I00006253 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00006253 1 Source-to-Pay;#Order-to-Cash;#Record-to-Report
I00006253 3 EMEA;#APJ
I00006253 4 India;#Poland, China;#Puerto Rico
I00006253 6 BPO Portal;#CARTT;#CRM-MS Dynamics;#E-Forms;#Scanning (DPS)
I00006253 8 SAP
I00006253 10 # of Supplier invoices processed;## of customer invoices applied;#Unapplied Cash;## of Master data Acc
I00006254 5 Custom application
I00006254 6 ;#CA
I00006254 7 DB/2
I00006254 8 BUR;#Archive;#DR
I00006254 9 SOC2;#PCI
I00006254 10 VPN
I00006254 1 Custom
I00006254 2 20
I00006254 3 1
I00006254 4 No
I00006254 7 Traditional support model
I00006254 8 SLO’s only
I00006254 9 Java;#JavaScript
I00006254 1 Custom
I00006254 2 20
I00006254 3 1
I00006254 4 No
I00006254 7 Traditional support model
I00006254 8 SLO’s only
I00006254 9 J2EE;#Java;#JavaScript;#Lotus Notes
I00006254 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006254 1 PC Desktop/Laptop;#Thin clients
I00006254 1 data center
I00006254 1 Advisory
I00006254 1 8
I00006254 2 PC Desktop/Laptop;#Thin clients
I00006254 2 First Contact Resolution = 70%
I00006254 2 181
I00006254 2 11
I00006254 2 1
I00006254 3 5x9 Coverage with 3 day resolution
I00006254 3 Microsoft
I00006254 3 475
I00006254 3 50
I00006254 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00006254 4 50
I00006254 4 No
I00006254 5 Multiple
I00006254 5 12000
I00006254 5 SRA
I00006254 5 0
I00006254 6 Ability to drive cost reduction for enterprise
I00006254 6 Non-campus locations (<2,000 seats)
I00006254 6 0
I00006254 7 SRA
I00006254 7 11
I00006254 7 0
I00006254 7 0
I00006254 7 3
I00006254 8 Renewal and Expand current service
I00006254 8 Renewal and service expansion
I00006254 8 Sql 2000, 2005, 2008, 2010
I00006254 8 12
I00006254 8 0
I00006254 9 Leveraged
I00006254 9 7.3
I00006254 9 50
I00006254 10 Microsoft SCCM;#Dell KACE
I00006254 10 Service request catalog
I00006254 10 None
I00006254 1 data center
I00006254 4 Redhat/Suse
I00006254 1 data center
I00006254 2 2000
I00006254 3 1000
I00006254 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00006254 7 In the environment, but unknown at this time
I00006254 9 In the environment, unknown at this time
I00006256 1 PC Desktop/Laptop
I00006256 4 Yes
I00006256 5 Client Owned Remedy
I00006256 7 1
I00006256 8 Quality issues with current provider
I00006257 1 Enhancement;#System Integration
I00006257 3 Custom
I00006257 6 Client
I00006257 9 Local
I00006257 10 Java;#JavaScript;#SQL
I00006257 1 Application Management
I00006257 2 Oracle WebCenter Portal;#Oracle Web Center Sites;#Fusion Middleware;#Oracle Identity Manager;#CRM
I00006257 4 Desktop;#Call Center
I00006257 6 Client Site
I00006257 1 Custom
I00006257 2 1
I00006257 3 0.01
I00006257 4 Yes
I00006257 7 Traditional support model
I00006257 8 Operational SLA’s
I00006257 9 Java
I00006257 10 Applications Management Metrics Portal (AMMP)
I00006257 1 Custom
I00006257 2 1
I00006257 3 0.01
I00006257 4 Yes
I00006257 7 Traditional support model
I00006257 8 Operational SLA’s
I00006257 9 Java
I00006257 10 Applications Management Metrics Portal (AMMP)
I00006257 1 Custom
I00006257 2 1
I00006257 3 0.01
I00006257 4 Yes
I00006257 7 Traditional support model
I00006257 8 Operational SLA’s
I00006257 9 Java
I00006257 10 Applications Management Metrics Portal (AMMP)
I00006257 1 Custom
I00006257 2 1
I00006257 3 0.01
I00006257 4 Yes
I00006257 7 Traditional support model
I00006257 8 Operational SLA’s
I00006257 9 Java
I00006257 10 Applications Management Metrics Portal (AMMP)
I00006257 1 Custom
I00006257 2 1
I00006257 3 0.01
I00006257 4 No
I00006257 7 Traditional support model
I00006257 8 Operational SLA’s
I00006257 9 Java
I00006257 10 Applications Management Metrics Portal (AMMP)
I00006257 1 Custom Development
I00006257 3 Waterfall
I00006257 5 FTE
I00006257 8 Client
I00006257 9 Local
I00006257 10 Java;#C++;#.NET
I00006257 1 Custom
I00006257 2 1
I00006257 3 0.01
I00006257 4 Yes
I00006257 7 Traditional support model
I00006257 8 Operational SLA’s
I00006257 9 Java
I00006257 10 Applications Management Metrics Portal (AMMP)
I00006257 1 Custom
I00006257 2 1
I00006257 3 0.01
I00006257 4 Yes
I00006257 7 Traditional support model
I00006257 8 Operational SLA’s
I00006257 9 Java
I00006257 10 Applications Management Metrics Portal (AMMP)
I00006258 1 Advisory/Strategy;#Implementation
I00006258 2 SFDC
I00006258 4 transformation of all departments
I00006258 6 Client Site
I00006258 7 no
I00006258 1 Client data center
I00006258 2 10
I00006258 3 6
I00006258 4 Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006258 7 multiple
I00006258 8 multiple
I00006258 1 Custom;#Cloud
I00006258 2 1
I00006258 3 0.05
I00006258 4 Yes
I00006258 5 0
I00006258 6 0
I00006258 7 Traditional support model
I00006258 8 Operational SLA’s
I00006258 9 Java;#JavaScript
I00006258 1 data center
I00006258 2 25
I00006258 3 0
I00006258 4 Windows 2008;#Redhat/Suse;#NonStop
I00006258 8 SQL 2008
I00006258 1 Enhancement;#Custom Development
I00006258 3 Iterative
I00006258 5 Time and Materials
I00006258 8 Cognizant
I00006258 9 Local
I00006258 10 Cobol
I00006258 1 Enhancement;#Custom Development
I00006258 5 Time and Materials
I00006258 8 Cognizant
I00006258 9 Local
I00006258 10 Cobol
I00006258 1 Enhancement;#Custom Development
I00006258 5 Time and Materials
I00006258 8 Cognizant
I00006258 9 Local
I00006258 10 Cobol
I00006258 1 Enhancement;#Custom Development
I00006258 3 Iterative
I00006258 5 Time and Materials
I00006258 8 Cognizant
I00006258 9 Local
I00006258 10 Cobol
I00006258 1 Enhancement;#Custom Development
I00006258 3 Iterative
I00006258 5 Time and Materials
I00006258 8 Cognizant
I00006258 9 Local
I00006258 10 Cobol
I00006258 1 Enhancement;#Custom Development
I00006258 3 Iterative
I00006258 5 Time and Materials
I00006258 8 Cognizant
I00006258 9 Local
I00006258 10 Cobol
I00006258 1 Enhancement;#Custom Development
I00006258 3 Iterative
I00006258 5 Time and Materials
I00006258 6 Cognizant
I00006258 8 Cognizant
I00006258 10 Cobol
I00006258 1 Enhancement;#Custom Development
I00006258 3 Iterative
I00006258 5 Time and Materials
I00006258 8 Cognizant
I00006258 9 Local
I00006258 10 Cobol
I00006259 1 Custom;#Enterprise;#BI
I00006259 2 50
I00006259 3 0.3
I00006259 4 No
I00006259 5 24
I00006259 6 24
I00006259 7 Traditional support model
I00006259 8 SLO’s only
I00006259 9 J2EE;#JavaScript;#Oracle;#SAP-ABAP;#XML
I00006259 10 Client University
I00006259 1 Custom Development;#Assessment
I00006259 3 Waterfall
I00006259 5 Fixed Price
I00006259 8 ;#Cognizant
I00006259 9 Local
I00006259 10 Java;#JavaScript
I00006259 1 Custom
I00006259 4 No
I00006259 9 Other
I00006259 1 50 states plus American Samoa
I00006259 2 In-state
I00006259 3 PASRR
I00006259 4 90000
I00006259 5 3000
I00006259 9 100
I00006259 1 50 states plus American Samoa
I00006259 2 IDC US centers
I00006259 3 IIS
I00006259 1 Custom
I00006259 2 1
I00006259 3 0.01
I00006259 4 No
I00006259 9 Assembler;#COBOL;#DB2;#Easytrieve+;#JCL;#Other;#SQL
I00006259 1 data center
I00006259 2 6
I00006259 4 UX
I00006259 1 Custom;#Enterprise
I00006259 7 Traditional support model
I00006259 8 Non-standard service levels
I00006259 9 COBOL;#HTML;#Java;#JavaScript;#JCL;#Oracle;#PL/1;#SAP-ABAP;#Siebel Tools;#XML
I00006259 10 Applications Management Metrics Portal (AMMP);#Applications Performance Monitoring (APM)
I00006259 1 0.1
I00006259 2 0.1
I00006259 6 0
I00006259 7 Home office (non J&J location - sales) (90%), Main J&J location (10%)
I00006259 9 100
I00006260 1 Custom;#Enterprise
I00006260 2 80
I00006260 3 0.4
I00006260 4 Yes
I00006260 7 Traditional support model
I00006260 8 Non-standard service levels
I00006260 9 COBOL;#HTML;#Java;#JavaScript;#JCL;#JSP;#Oracle;#PL/1;#SAP-ABAP;#Siebel Tools;#XML
I00006260 10 Applications Management Metrics Portal (AMMP);#Applications Performance Monitoring (APM)
I00006260 1 data center
I00006260 2 38
I00006260 4 Windows 2012;#Redhat/Suse
I00006260 6 Yes
I00006260 7 Version 10 and 11
I00006260 8 Multiple
I00006260 9 Yes
I00006260 1 data center
I00006260 2 38
I00006260 4 Windows 2012;#Redhat/Suse
I00006260 6 Yes
I00006260 7 Version 10 and 11
I00006260 8 Multiple
I00006260 9 Yes
I00006260 1 data center
I00006260 2 38
I00006260 4 Windows 2012;#Redhat/Suse
I00006260 6 Yes
I00006260 7 Version 10 and 11
I00006260 8 Multiple
I00006260 9 Yes
I00006260 1 Custom;#Enterprise
I00006260 2 80
I00006260 3 0.4
I00006260 4 Yes
I00006260 5 0
I00006260 6 0
I00006260 7 Traditional support model
I00006260 8 Non-standard service levels
I00006260 9 COBOL;#HTML;#Java;#JavaScript;#JCL;#Oracle;#PL/1;#SAP-ABAP;#Siebel Tools;#XML
I00006260 10 Applications Management Metrics Portal (AMMP);#Applications Performance Monitoring (APM)
I00006260 1 data center
I00006260 2 38
I00006260 6 Yes
I00006260 7 Version 10 and 11
I00006260 8 Multiple
I00006260 9 Yes
I00006261 1 2
I00006261 2 0.5
I00006261 9 70
I00006261 1 BYOD
I00006261 2 Tiered Support Levels based on severity; 1, 24 and 48 hours
I00006261 4 Yes
I00006261 5 None
I00006261 8 Low user satisfaction;#Pressure from business units to improve service;#Cost of current provider’s soluti
I00006261 10 Knowledge search
I00006261 1 data center
I00006261 2 0
I00006261 3 118
I00006261 4 Windows 2008;#Redhat/Suse;#AIX
I00006261 5 v5.5+
I00006261 7 Oracle 11x
I00006261 8 SQL Server 2008+
I00006261 9 SAP 6
I00006262 1 data center
I00006262 2 2
I00006262 3 10
I00006262 4 Solaris
I00006262 7 Yes, 10.x
I00006262 5 0
I00006262 6 0
I00006262 7 0
I00006263 1 data center
I00006263 2 71
I00006263 3 50
I00006263 4 Windows 2008;#Windows 2012
I00006263 5 n/a
I00006263 6 n/a
I00006263 7 YES
I00006263 8 YES
I00006263 9 n/a
I00006263 10 n/a
I00006263 1 4
I00006263 2 5
I00006263 3 4
I00006263 4 3
I00006263 5 No
I00006263 6 No
I00006263 7 VP
I00006263 8 Yes
I00006263 1 Enhancement;#Custom Development
I00006263 3 Iterative
I00006263 5 Time and Materials
I00006263 6 Client
I00006263 8 Client;#None
I00006263 9 Local
I00006263 10 Java;#P;#SQL;#VBScript;#Magento customizations
I00006263 1 Enhancement;#Custom Development
I00006263 3 Iterative
I00006263 5 Time and Materials
I00006263 6 Client
I00006263 8 Client;#None
I00006263 9 Local
I00006263 10 Java;#P;#SQL;#VBScript;#Magento customizations
I00006263 1 4
I00006263 2 5
I00006263 3 4
I00006263 4 3
I00006263 5 No
I00006263 6 No
I00006263 7 VP
I00006263 8 Yes
I00006263 1 data center
I00006263 2 0
I00006263 3 0
I00006263 4 Not Applicable
I00006263 1 data center
I00006263 2 0
I00006263 3 0
I00006263 4 NOT Applicable
I00006263 1 data center
I00006263 2 0
I00006263 3 0
I00006263 4 Not Applicable
I00006263 1 Client data center
I00006263 2 3685
I00006263 3 5180
I00006263 4 Windows 2003;#Windows 2008;#Windows 2012;#Solaris;#AIX
I00006263 1 Client data center
I00006263 2 3685
I00006263 3 5180
I00006263 4 Windows 2003;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00006263 1 Client data center
I00006263 2 3685
I00006263 3 5180
I00006263 4 Windows 2003;#Windows 2008;#Windows 2012;#Solaris;#AIX
I00006263 1 Client data center
I00006263 2 3685
I00006263 3 5180
I00006263 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00006263 1 Client data center
I00006263 2 3685
I00006263 3 5180
I00006263 4 Windows 2003;#Windows 2008;#Windows 2012;#Solaris;#AIX
I00006264 1 Client data center
I00006264 2 3685
I00006264 3 5180
I00006264 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00006264 1 Custom;#Enterprise
I00006264 2 1
I00006264 3 0.003
I00006264 4 Yes
I00006264 5 0
I00006264 6 0
I00006264 8 Operational SLA’s
I00006264 9 J2EE;#JavaScript;#Oracle;#PL/SQL;#XML
I00006264 10 Apps Online (AOL);#Applications Performance Monitoring (APM);#Client University
I00006265 1 data center
I00006265 2 50
I00006265 3 50
I00006265 4 Windows 2003
I00006266 2 ASA of 25 secs, ABA of 5%
I00006266 4 Yes
I00006266 5 SRA
I00006266 7 5+
I00006266 8 Cost of current provider’s solution
I00006269 1 Client data center
I00006269 2 10
I00006269 3 10
I00006269 4 Windows 2008;#Windows 2012;#Redhat/Suse
I00006269 6 EWS 2.0
I00006269 7 11g
I00006269 8 2008/2012
I00006270 1 Windows / Java/Oracle
I00006270 2 Performance Center/LoadRunner;#Shunra
I00006270 3 Functionality;#Performance;#Security
I00006270 4 Component;#Integration;#System;#UAT;#Post-Production
I00006270 5 5000
I00006270 6 0.5
I00006270 7 0
I00006270 8 Open standards;#Data privacy;#Agile
I00006270 9 Yes
I00006270 5 0
I00006270 6 0
I00006270 7 0
I00006270 1 Windows/Net/Oracle
I00006270 2 Performance Center/LoadRunner
I00006270 3 Functionality;#Performance;#Security
I00006270 4 Component;#Integration;#System;#UAT;#Post-Production
I00006270 5 5000
I00006270 6 0.5
I00006270 7 0
I00006270 8 Data privacy;#Agile
I00006270 9 Yes
I00006271 1 50 states plus American Samoa
I00006271 2 In-state
I00006271 3 MAPIR
I00006271 5 4317
I00006271 6 4317
I00006271 8 2.19E+08
I00006271 9 677
I00006271 10 0
I00006271 1 50 states plus American Samoa
I00006271 2 In-state
I00006271 3 Interchange platform
I00006271 4 1900000
I00006271 5 100000
I00006271 6 21500000
I00006271 7 70300000
I00006271 8 5.1E+08
I00006271 9 140000
I00006271 10 541000
I00006272 1 data center
I00006272 2 150
I00006272 3 80
I00006272 4 Windows 2003;#AIX
I00006272 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006272 1 PC Desktop/Laptop
I00006272 1 data center
I00006272 2 Telephone Responsiveness = 80% within 30 seconds
I00006272 2 PC Desktop/Laptop;#Thin clients
I00006272 2 100
I00006272 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00006272 3 200
I00006272 4 Windows 2003;#AIX
I00006272 4 Yes
I00006272 5 Multiple
I00006272 5 SRA
I00006272 6 Large campus (>2,000 seats)
I00006272 7 SRA
I00006272 7 1
I00006272 8 Pressure from business units to improve service,Cost of current provider’s solution
I00006272 8 non-core business
I00006272 9 Resident
I00006272 1 5
I00006272 2 5
I00006272 3 5
I00006272 4 2
I00006272 5 Yes
I00006272 6 Yes
I00006272 8 Yes
I00006272 1 5
I00006272 2 5
I00006272 3 5
I00006272 4 2
I00006272 5 Yes
I00006272 6 Yes
I00006272 8 No
I00006272 1 5
I00006272 2 5
I00006272 3 5
I00006272 4 2
I00006272 5 Yes
I00006272 6 Yes
I00006272 8 Yes
I00006272 1 data center
I00006272 4 SAP
I00006272 1 data center
I00006272 4 Windows 7
I00006272 1 data center
I00006272 4 Windows 2012
I00006272 1 Enhancement;#Custom Development;#Consulting
I00006272 3 Waterfall
I00006272 5 Time and Materials
I00006272 9 Global
I00006272 10 cots config
I00006273 1 data center
I00006273 4 SAP
I00006273 1 data center
I00006273 4 SAP
I00006273 1 data center
I00006273 4 Windows 2012
I00006273 1 50 states plus American Samoa
I00006273 2 In-state
I00006273 3 Interchange platform
I00006273 4 1200000
I00006273 5 38000
I00006273 6 7500000
I00006273 7 30000000
I00006273 8 4.4E+09
I00006273 9 675
I00006273 10 1000
I00006275 1 System Integration
I00006275 3 Iterative
I00006275 5 Time and Materials
I00006275 8 In house
I00006275 9 Global
I00006275 10 C#;#.NET;#BizTalk
I00006275 1 data center
I00006275 1 3
I00006275 2 0
I00006275 2 3
I00006275 3 0
I00006275 3 3
I00006275 4 1
I00006275 5 None
I00006275 5 No
I00006275 6 None
I00006275 6 Yes
I00006275 7 VP IT Operations
I00006275 7 None
I00006275 8 None
I00006275 8 Yes
I00006279 1 50 states plus American Samoa
I00006279 2 In-state
I00006279 3 SURS
I00006279 4 0
I00006279 5 0
I00006279 6 0
I00006279 7 0
I00006279 8 0
I00006279 9 0
I00006279 10 0
I00006279 1 50 states plus American Samoa
I00006279 2 In-state
I00006279 3 IIS
I00006279 10 45402
I00006279 1 50 states plus American Samoa
I00006279 2 In-state
I00006279 3 Interchange platform;#PBM;#Pharmacy drug rebate;#Pharmacy help desk;#Pharmacy prior authorization
I00006279 4 1100000
I00006279 5 75000
I00006279 6 600000
I00006279 7 36000000
I00006279 8 6E+09
I00006279 1 50 states plus American Samoa
I00006279 2 IDC US centers
I00006279 3 Other Platform
I00006279 4 1042000
I00006279 5 66798
I00006279 6 6887532
I00006279 7 23925084
I00006279 8 1.35E+09
I00006279 9 0
I00006279 10 984000
I00006279 1 50 states plus American Samoa
I00006279 2 IDC US centers
I00006279 3 Other Platform
I00006279 4 1042000
I00006279 5 66798
I00006279 6 6887532
I00006279 7 23925084
I00006279 8 1.35E+09
I00006279 9 0
I00006279 10 984000
I00006279 1 50 states plus American Samoa
I00006279 2 In-state
I00006279 3 Eligibility;#Eligibility;#Interchange platform
I00006279 4 1200000
I00006279 5 90000
I00006279 6 14000000
I00006279 7 44000000
I00006279 8 1200000
I00006279 1 50 states plus American Samoa
I00006279 2 In-state
I00006279 3 IIS
I00006280 1 data center
I00006280 2 175
I00006280 3 242
I00006280 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00006280 5 N/A
I00006280 7 7 and 10
I00006280 8 2000, 2005 and 2008
I00006280 9 N/A
I00006280 10 N/A
I00006280 1 7
I00006280 2 N/A
I00006280 3 7
I00006280 4 N/A
I00006280 5 N/A
I00006280 6 N/A
I00006280 7 N/A
I00006280 8 N/A
I00006280 9 N/A
I00006280 10 N/A
I00006280 5 0
I00006280 6 0
I00006280 7 0
I00006280 1 Custom
I00006280 2 49
I00006280 3 0.5
I00006280 4 No
I00006280 6 4
I00006280 8 Operational SLA’s
I00006280 9 ASP;#C#;#C++;#JavaScript;#PowerBuilder;#SQL;#VB;#VBScript
I00006280 1 50 states plus American Samoa
I00006280 2 In-state
I00006280 3 Eligibility;#Eligibility
I00006280 4 165000
I00006280 5 0
I00006280 6 0
I00006280 7 0
I00006280 8 0
I00006280 9 19000
I00006280 10 0
I00006281 1 50 states plus American Samoa
I00006281 2 IDC US centers
I00006281 3 Drug file;#DSS;#MAPIR;#MARS;#Other Platform;#PBM;#Pharmacy Audit;#Pharmacy drug rebate;#Pharm
I00006281 4 955911
I00006281 5 42378
I00006281 6 56710526
I00006281 7 15410299
I00006281 8 4.17E+09
I00006281 9 21063
I00006281 10 0
I00006281 1 50 states plus American Samoa
I00006281 2 IDC US centers
I00006281 3 Other Platform
I00006281 4 955911
I00006281 5 42378
I00006281 6 56710526
I00006281 7 15410299
I00006281 8 4.17E+09
I00006281 9 21063
I00006281 10 22667
I00006281 1 50 states plus American Samoa
I00006281 2 IDC US centers
I00006281 3 Other Platform
I00006281 4 955911
I00006281 5 42378
I00006281 6 56710526
I00006281 7 15410299
I00006281 8 4.17E+09
I00006281 9 21063
I00006281 10 10
I00006281 1 50 states plus American Samoa
I00006281 2 IDC US centers
I00006281 3 Drug file;#DSS;#MAPIR;#MARS;#Other Platform;#PBM;#Pharmacy Audit;#Pharmacy drug rebate;#Pharm
I00006281 4 955911
I00006281 5 42378
I00006281 6 56710526
I00006281 7 15410299
I00006281 8 4.17E+09
I00006281 9 21063
I00006281 10 10000
I00006281 1 Break Fix;#IMAC
I00006281 2 PC Desktop/Laptop
I00006281 3 7x24 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests
I00006281 5 Multiple
I00006281 6 Non-campus locations (<2,000 seats)
I00006281 7 SRA
I00006281 8 Low user satisfaction;#Pressure from business units to improve service,Cost of current provider’s solutio
I00006281 9 Leveraged
I00006281 1 data center
I00006281 2 3
I00006281 3 30
I00006282 1 50 states plus American Samoa
I00006282 2 In-state
I00006282 3 MAPIR
I00006282 5 38213
I00006282 6 13892
I00006282 8 5.48E+08
I00006282 9 213
I00006282 1 50 states plus American Samoa
I00006282 2 In-state
I00006282 3 Other Platform
I00006282 1 Implementation;#Infrastructure;#Application Management
I00006282 2 SAP
I00006282 4 N/A
I00006282 6 Regional Delivery Center
I00006282 7 PwC and BIC
I00006283 1 Custom
I00006283 2 30
I00006283 3 0.4
I00006283 4 No
I00006283 5 0
I00006283 6 0
I00006283 7 Traditional support model
I00006283 8 Non-standard service levels
I00006283 9 Other
I00006283 1 50 states plus American Samoa
I00006283 2 In-state
I00006283 3 Eligibility
I00006283 4 827424
I00006283 5 38435
I00006283 6 60816779
I00006283 7 418935
I00006283 8 4.9E+08
I00006283 1 50 states plus American Samoa
I00006283 2 In-state
I00006283 3 Eligibility
I00006283 4 827424
I00006283 5 38435
I00006283 6 60816779
I00006283 7 418935
I00006283 8 4.9E+08
I00006283 1 50 states plus American Samoa
I00006283 2 In-state
I00006283 3 Eligibility
I00006283 4 827424
I00006283 5 38435
I00006283 6 60816779
I00006283 7 418935
I00006283 8 4.9E+09
I00006283 1 50 states plus American Samoa
I00006283 2 In-state
I00006283 3 Interchange platform
I00006283 4 1200000
I00006283 5 90000
I00006283 6 14000000
I00006283 7 44000000
I00006283 8 1200000
I00006283 1 50 states plus American Samoa
I00006283 2 In-state
I00006283 3 Interchange platform
I00006283 4 1200000
I00006283 5 90000
I00006283 6 14000000
I00006283 7 44000000
I00006283 8 1200000
I00006283 1 50 states plus American Samoa
I00006283 2 In-state
I00006283 3 Interchange platform
I00006283 4 1200000
I00006283 5 90000
I00006283 6 14000000
I00006283 7 44000000
I00006283 8 1200000
I00006283 1 50 states plus American Samoa
I00006283 2 In-state
I00006283 3 Interchange platform
I00006283 4 1200000
I00006283 5 90000
I00006283 6 14000000
I00006283 7 44000000
I00006283 8 1200000
I00006284 1 50 states plus American Samoa
I00006284 2 In-state
I00006284 3 Interchange platform
I00006284 4 1300000
I00006284 5 16000
I00006284 6 13000000
I00006284 7 43800000
I00006284 8 1.3E+09
I00006284 1 50 states plus American Samoa
I00006284 2 In-state
I00006284 3 Other Platform
I00006284 4 1700000
I00006284 5 70000
I00006284 6 50000000
I00006284 8 1.1E+10
I00006284 9 2000
I00006284 1 50 states plus American Samoa
I00006284 2 In-state
I00006284 3 Other Platform
I00006284 4 1700000
I00006284 5 70000
I00006284 6 50000000
I00006284 8 1.1E+10
I00006284 9 2000
I00006284 1 50 states plus American Samoa
I00006284 2 In-state
I00006284 3 Interchange platform;#MAPIR
I00006284 5 35000
I00006284 1 50 states plus American Samoa
I00006284 2 In-state
I00006284 3 Interchange platform;#MAPIR
I00006284 5 35000
I00006285 1 50 states plus American Samoa
I00006285 2 In-state
I00006285 3 Breast care services;#Drug file;#DSS;#Eligibility;#Enterprise data warehouse;#Formulary design;#Formula
I00006285 4 1200000
I00006285 5 73000
I00006285 6 41000000
I00006285 7 32000000
I00006285 8 4.3E+09
I00006285 9 116500
I00006285 10 1000000
I00006285 1 50 states plus American Samoa
I00006285 2 IDC US centers
I00006285 4 12000000
I00006285 5 73000
I00006285 6 41000000
I00006285 7 10500000
I00006285 8 4.3E+10
I00006285 9 116500
I00006286 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00006286 5 Single
I00006286 7 Client Owned Service Manager
I00006286 8 Low user satisfaction
I00006286 1 Client data center
I00006286 1 Custom
I00006286 2 480
I00006286 2 32
I00006286 3 0.6
I00006286 3 240
I00006286 4 Redhat/Suse;#UX;#Solaris;#AIX
I00006286 4 Yes
I00006286 5 6.1
I00006286 5 28
I00006286 6 2.2.13 e 2.2.24
I00006286 6 6
I00006286 7 Traditional support model
I00006286 7 9i, 10, 11g
I00006286 8 Operational SLA’s
I00006286 9 Java;#JavaScript;#PL/SQL
I00006286 10 Service Manager
I00006286 1 Custom
I00006286 2 30
I00006286 3 0.5
I00006286 4 No
I00006286 7 Traditional support model
I00006286 8 Operational SLA’s
I00006286 9 Java;#PL/SQL
I00006286 10 Service Manager
I00006286 1 Custom
I00006286 2 30
I00006286 3 0.5
I00006286 4 No
I00006286 7 Traditional support model
I00006286 8 Operational SLA’s
I00006286 9 Java;#PL/SQL
I00006286 10 Service Manager
I00006286 1 data center
I00006286 2 2
I00006286 3 0
I00006286 4 UX
I00006286 9 EPM
I00006286 1 data center
I00006286 2 30
I00006286 4 Windows 2008;#UX
I00006287 1 On going support
I00006287 3 Waterfall
I00006287 5 Time and Materials
I00006287 8 None
I00006287 9 Global
I00006287 10 Java;#JavaScript;#SQL;#ASP
I00006287 1 Break Fix;#Desk Side;#IMAC
I00006287 2 PC Desktop/Laptop
I00006287 3 6days X 8 hours
I00006287 5 Multiple
I00006287 6 Non-campus locations (<2,000 seats)
I00006287 7 SRA
I00006287 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00006287 9 Leveraged
I00006287 1 data center
I00006287 2 80
I00006287 3 460
I00006287 4 Windows 2008;#Redhat/Suse;#UX;#Solaris
I00006287 1 Enhancement
I00006287 3 Waterfall
I00006287 5 Time and Materials
I00006287 9 Global
I00006287 10 Java;#JavaScript;#SQL;#ASP
I00006287 1 Client data center
I00006287 2 40
I00006287 3 74
I00006287 4 Windows 2008;#UX
I00006287 7 9.1
I00006287 1 Custom
I00006287 2 29
I00006287 3 0.7
I00006287 4 Yes
I00006287 7 Traditional support model
I00006287 8 SLO’s only
I00006287 9 Java;#JavaScript;#JCL;#Oracle;#PL/SQL;#VB;#VBScript;#XML
I00006287 10 Service Manager
I00006288 1 50 states plus American Samoa
I00006288 2 IDC US centers
I00006288 3 ePrescribing;#FAS;#Formulary management;#Interchange platform;#MAPIR;#PBM;#Pharmacy Audit;#Ph
I00006288 4 760000
I00006288 5 37000
I00006288 6 4500000
I00006288 7 0
I00006288 8 60000000
I00006288 9 35500
I00006288 1 50 states plus American Samoa
I00006288 2 IDC US centers
I00006288 3 Other Platform
I00006288 10 6800
I00006289 1 50 states plus American Samoa
I00006289 2 IDC US centers
I00006289 3 Atlantes;#DSS;#Interchange platform;#MARS;#Portal;#Prior Auth Services;#Program Integrity;#TPL
I00006289 4 1700000
I00006289 5 98000
I00006289 6 53000000
I00006289 7 25900000
I00006289 8 7.5E+09
I00006289 9 24000
I00006289 10 534000
I00006289 1 50 states plus American Samoa
I00006289 2 In-state
I00006289 3 Formulary management;#Interchange platform
I00006289 4 230000
I00006289 5 10000
I00006289 6 11210000
I00006289 7 9662000
I00006289 8 2.17E+09
I00006289 9 999
I00006289 10 470000
I00006289 1 data center
I00006289 1 Enterprise
I00006289 2 14
I00006289 2 1
I00006289 3 0.005
I00006289 3 0
I00006289 4 Windows 2003;#Windows 2008
I00006289 4 Yes
I00006289 5 0
I00006289 6 3
I00006289 7 Traditional support model
I00006289 7 11g
I00006289 9 Oracle;#Other
I00006289 1 data center
I00006289 2 67
I00006289 2 0
I00006289 3 Servers;#Storage;#Network;#Colo Services
I00006289 3 29
I00006289 4 Windows 2003;#Windows 2008;#Redhat/Suse;#Solaris;#AIX
I00006289 5 622
I00006289 6 0
I00006289 7 20
I00006289 8 Yes
I00006289 9 SOC2
I00006290 1 Custom Development
I00006290 3 Agile
I00006290 5 Time and Materials
I00006290 8 ;#Intergrupo
I00006290 9 Local
I00006290 10 .NET;#Tibco
I00006290 1 Custom
I00006290 2 10
I00006290 3 1
I00006290 4 No
I00006290 5 24
I00006290 6 6
I00006290 7 Traditional support model
I00006290 8 Operational SLA’s
I00006290 9 SQL;#VB;#VBScript
I00006290 10 Service Manager
I00006291 1 Desk Side
I00006291 2 PC Desktop/Laptop
I00006291 3 7x24 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests
I00006291 5 Multiple
I00006291 6 Large campus (>2,000 seats)
I00006291 7 Client Owned Altiris
I00006291 8 Pressure from business units to improve service,Cost of current provider’s solution
I00006291 9 Resident
I00006385 1 data center
I00006385 2 24
I00006385 3 106
I00006385 4 Windows 2003;#Windows 2008
I00006385 7 11
I00006385 8 2008
I00006396 1 50 states plus American Samoa
I00006396 2 IDC US centers
I00006396 3 Drug file;#DSS;#Eligibility;#Enterprise data warehouse;#Interchange platform;#MAPIR;#MARS;#PBM;#Ph
I00006396 4 3600000
I00006396 5 120000
I00006396 6 72000000
I00006396 7 80000000
I00006396 8 2.2E+10
I00006396 9 160000
I00006396 1 50 states plus American Samoa
I00006396 2 In-state
I00006396 3 Drug file;#DSS;#Eligibility;#Enterprise data warehouse;#Interchange platform;#MAPIR;#MARS;#PBM;#Ph
I00006396 4 3600000
I00006396 5 120000
I00006396 6 72000000
I00006396 7 80000000
I00006396 8 2.2E+10
I00006396 9 160000
I00006402 1 Custom
I00006402 2 1
I00006402 3 1
I00006402 4 No
I00006402 6 2
I00006402 7 Traditional support model
I00006402 8 Non-standard service levels
I00006402 9 COBOL;#Other
I00006413 1 12
I00006413 2 0.5
I00006413 3 0
I00006413 4 0
I00006413 5 0
I00006413 6 0
I00006413 7 0
I00006413 8 0
I00006413 9 35.7
I00006413 10 None
I00006429 1 Consulting
I00006429 3 Custom
I00006429 5 Time and Materials
I00006429 6 Amadeus
I00006429 8 in house
I00006429 9 Local
I00006429 10 Orcale TIBCO
I00006429 1 Consulting
I00006429 3 Custom
I00006429 5 Time and Materials
I00006429 6 Amadeus
I00006429 8 in house
I00006429 9 Local
I00006429 10 Oracle TIBCO
I00006430 1 Consulting
I00006430 3 Custom
I00006430 5 Time and Materials
I00006430 6 amadeus
I00006430 8 in house
I00006430 9 Local
I00006430 10 Orcale, TIBCO
I00006464 1 data center
I00006464 2 40
I00006464 3 0
I00006464 4 UX
I00006464 9 ECC6
I00006473 1 Client data center
I00006481 1 Enhancement
I00006481 3 Waterfall
I00006481 5 Fixed Price
I00006481 8 Client
I00006481 9 Local
I00006481 10 Visual Basic
I00006610 1 Custom;#Enterprise;#BI
I00006610 2 100
I00006610 3 0.95
I00006610 4 No
I00006610 7 Traditional support model
I00006610 8 Operational SLA’s
I00006610 9 ASP;#C++;#J2EE;#Java;#JavaScript;#Oracle;#PowerBuilder;#SAP-ABAP;#Siebel Tools;#SQL;#VB;#VBScript
I00006610 10 Service Manager;#Predictive Pricing
I00006611 1 Client data center
I00006611 2 638
I00006611 3 1455
I00006611 4 Windows 2003;#Windows 2008;#Windows 2012
I00006611 7 Versão 10g; Versão 11g
I00006611 8 SQL 2000;SQL 2005;SQL 2008;SQL 2012
I00006611 9 SAPKW70022; SAPK-60609INEAAPPL; SAPKB73109;SAPKB70020;SAPKA70020
I00006614 1 Enterprise Security Architecture
I00006614 1 Client data center
I00006614 2 470
I00006614 3 30
I00006614 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#NT4, NT351, Linux
I00006614 4 U.K.
I00006614 5 Storage, networking, server
I00006614 7 Yes
I00006614 8 Yes
I00006617 1 PC Desktop/Laptop
I00006617 2 Not applicable
I00006617 4 No
I00006617 5 SRA
I00006617 8 Not applicable
I00006622 4 See Additional Comments
I00006622 6 Print
I00006622 7 Americas & APJ
I00006622 9 10000
I00006622 10 0
I00006623 4 See Additional Comments
I00006623 6 Print
I00006623 7 Americas & APJ
I00006623 9 10000
I00006623 10 0
I00006624 1 Custom Development;#System Integration
I00006624 3 Custom
I00006624 5 Fixed Price
I00006624 8 No Competitors
I00006624 9 Local
I00006624 10 Java;#JavaScript;#SQL
I00006625 4 See Additional Comments
I00006625 6 Print
I00006625 7 Americas & APJ
I00006625 9 10000
I00006625 10 0
I00006625 4 See Additional Comments
I00006625 6 Print
I00006625 7 Americas & APJ
I00006625 9 10000
I00006625 10 0
I00006625 4 See Additional Comments
I00006625 6 Print
I00006625 7 Americas & APJ
I00006625 9 10000
I00006625 10 0
I00006625 4 See Additional Comments
I00006625 6 Print
I00006625 7 Americas & APJ
I00006625 9 10000
I00006625 10 0
I00006645 4 See Additional Comments
I00006645 6 Print
I00006645 7 Americas & APJ
I00006645 9 10000
I00006645 10 0
I00006645 4 See Additional Comments
I00006645 6 Print
I00006645 7 Americas & APJ
I00006645 9 10000
I00006645 10 0
I00006645 4 See Additional Comments
I00006645 6 Print
I00006645 7 Americas & APJ
I00006645 9 10000
I00006645 10 0
I00006645 4 See Additional Comments
I00006645 6 Print
I00006645 7 Americas & APJ
I00006645 9 10000
I00006645 10 0
I00006660 1 System Integration;#Project Management (PMO)
I00006660 3 Waterfall
I00006660 5 Time and Materials
I00006660 6 Alcatel-Lucent
I00006660 8 None
I00006660 9 Local
I00006660 10 Java;#SQL
I00006661 1 Client data center
I00006661 2 2376
I00006661 3 9504
I00006661 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006661 9 6
I00006663 1 System Integration
I00006663 3 Waterfall
I00006663 5 Time and Materials
I00006663 6 Client
I00006663 8 Client
I00006663 9 Global
I00006663 10 Java
I00006679 1 Enterprise
I00006679 2 4
I00006679 3 0.15
I00006679 4 No
I00006679 8 Business SLA’s
I00006679 9 J2EE;#Java;#JSP
I00006679 10 Client University;#Tiered Services;#Predictive Pricing
I00006686 1 data center
I00006686 2 3144
I00006686 3 0
I00006686 4 Redhat/Suse
I00006686 1 Client data center
I00006686 2 3136
I00006686 3 0
I00006686 4 Redhat/Suse
I00006704 1 50 states plus American Samoa
I00006704 2 In-state
I00006704 3 Interchange platform
I00006704 4 1200000
I00006704 5 38000
I00006704 6 7500000
I00006704 7 30000000
I00006704 8 4.4E+09
I00006704 9 675
I00006704 10 1000
I00006704 1 50 states plus American Samoa
I00006704 2 In-state
I00006704 3 Interchange platform
I00006704 4 1200000
I00006704 5 38000
I00006704 6 7500000
I00006704 7 30000000
I00006704 8 4.4E+09
I00006704 9 675
I00006704 10 1000
I00006704 1 50 states plus American Samoa
I00006704 2 In-state
I00006704 3 Interchange platform
I00006704 4 1200000
I00006704 5 38000
I00006704 6 7500000
I00006704 7 30000000
I00006704 8 4.4E+09
I00006704 9 675
I00006704 10 1000
I00006704 1 50 states plus American Samoa
I00006704 2 In-state
I00006704 3 Interchange platform
I00006704 4 1200000
I00006704 5 38000
I00006704 6 7500000
I00006704 7 30000000
I00006704 8 4.4E+09
I00006704 9 675
I00006704 10 1000
I00006704 1 50 states plus American Samoa
I00006704 2 In-state
I00006704 3 Interchange platform
I00006704 4 1200000
I00006704 5 38000
I00006704 6 7500000
I00006704 7 30000000
I00006704 8 4.4E+09
I00006704 9 675
I00006704 10 1000
I00006704 1 50 states plus American Samoa
I00006704 2 IDC US centers
I00006704 3 Other Platform
I00006704 4 1025000
I00006704 5 27000
I00006704 6 33000000
I00006704 7 0
I00006704 8 4036000
I00006704 9 72849
I00006704 10 7500
I00006704 1 50 states plus American Samoa
I00006704 2 IDC US centers
I00006704 3 Pharmacy drug rebate
I00006704 4 1025000
I00006704 5 27000
I00006704 6 33000000
I00006704 7 0
I00006704 8 4036000
I00006704 9 72849
I00006704 10 300
I00006704 1 50 states plus American Samoa
I00006704 2 IDC US centers
I00006704 3 Other Platform
I00006704 4 1025000
I00006704 5 27000
I00006704 6 33000000
I00006704 7 0
I00006704 8 4036000
I00006704 9 72849
I00006704 10 3000
I00006705 1 Enhancement;#Custom Development
I00006705 3 Waterfall
I00006705 5 Time and Materials
I00006705 8 Client
I00006705 9 Global
I00006705 10 TPF
I00006715 1 data center
I00006715 2 2800
I00006715 3 3400
I00006715 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00006715 5 v.6 &7
I00006715 7 v.8/9/10/11
I00006715 8 v.2012
I00006716 4 45000
I00006716 5 1
I00006716 6 ;#Dell;#Lenovo
I00006716 8 Yes
I00006716 9 1
I00006716 10 Image Management;#User Device Logistics;#User Data Migration;#Service Desk;#Site Support;#Asset Tra
I00006716 1 50 states plus American Samoa
I00006716 2 In-state
I00006716 3 Interchange platform
I00006716 4 1200000
I00006716 5 38000
I00006716 6 7500000
I00006716 7 30000000
I00006716 8 4.4E+09
I00006716 9 675
I00006716 10 1000
I00006716 1 50 states plus American Samoa
I00006716 2 In-state
I00006716 3 Interchange platform
I00006716 4 1200000
I00006716 5 38000
I00006716 6 7500000
I00006716 7 30000000
I00006716 8 4.4E+09
I00006716 9 675
I00006716 10 1000
I00006730 1 PC Desktop/Laptop
I00006730 2 0.9
I00006730 4 Yes
I00006730 5 SRA
I00006730 7 1
I00006730 8 Services continuity
I00006730 10 Service request catalog
I00006730 1 data center
I00006730 2 2
I00006730 4 Solaris
I00006734 1 0
I00006734 2 0
I00006734 3 0
I00006734 4 0
I00006734 5 Yes
I00006734 8 No
I00006734 9 No
I00006734 10 No
I00006752 1 Custom
I00006752 2 1
I00006752 3 0.05
I00006752 4 No
I00006752 5 0
I00006752 6 0
I00006752 9 Java;#Oracle
I00006754 1 Custom
I00006754 2 1
I00006754 3 1
I00006754 4 No
I00006754 5 0
I00006754 6 0
I00006754 7 Traditional support model
I00006754 9 J2EE;#Java;#JavaScript;#JSP;#Oracle;#XML
I00006756 1 50 states plus American Samoa
I00006756 2 In-state
I00006756 3 IIS
I00006776 1 6
I00006776 3 7
I00006776 7 8
I00006776 9 4.8
I00006776 10 Requiring SS507 standards
I00006791 1 4
I00006791 3 15
I00006791 7 6
I00006791 9 3
I00006791 10 SS507
I00006792 1 120
I00006792 3 10
I00006792 9 5
I00006792 10 Healthcare IT Services, SS507
I00006809 1 Custom;#Enterprise
I00006809 2 2
I00006809 3 0.05
I00006809 4 No
I00006809 5 0
I00006809 6 0
I00006809 7 Traditional support model
I00006809 8 Operational SLA’s
I00006809 9 HTML;#Java;#Lotus Notes;#Oracle;#XML
I00006847 1 100-1000
I00006847 2 0-30%
I00006847 3 Legacy
I00006847 5 UK - 60%, India - 38%, Canda - 2%
I00006847 6 Yes
I00006847 7 Microsoft;#Java
I00006847 9 Not Applicable
I00006847 10 > 20%
I00006854 1 Custom;#Enterprise
I00006854 1 data center
I00006854 1 120
I00006854 2 23
I00006854 2 24
I00006854 3 0
I00006854 3 1
I00006854 4 Windows 2008;#ESX
I00006854 4 Yes
I00006854 4 1
I00006854 5 n/a
I00006854 5 12
I00006854 5 0
I00006854 6 n/a
I00006854 6 0
I00006854 6 4
I00006854 7 Central Organization for Resolution and Escalation (CORE)
I00006854 7 n/a
I00006854 7 0
I00006854 8 Operational SLA’s
I00006854 8 n/a
I00006854 8 1
I00006854 9 JavaScript;#Other;#SQL
I00006854 9 n/a
I00006854 9 32
I00006854 10 Service Manager
I00006854 10 n/a
I00006854 10 PII
I00006862 1 Custom
I00006862 2 200
I00006862 3 1
I00006862 4 No
I00006862 5 0
I00006862 6 0
I00006862 7 Traditional support model
I00006862 8 Operational SLA’s
I00006862 9 COBOL;#DB2;#Easytrieve+;#JCL;#Oracle;#Pacbase;#SQL
I00006862 10 Client University
I00006873 1 data center
I00006873 4 UX
I00006873 7 11.2
I00006873 9 ISU and CRM
I00006873 1 Custom
I00006873 2 1
I00006873 3 0.01
I00006873 4 Yes
I00006873 5 12
I00006873 6 3
I00006873 7 Traditional support model
I00006873 8 Operational SLA’s
I00006873 9 SQL
I00006873 10 Service Manager
I00006890 1 50 states plus American Samoa
I00006890 2 In-state
I00006890 3 IIS
I00006909 1 data center
I00006909 2 2
I00006909 4 Windows 2008;#Windows 2012
I00006909 5 N/A
I00006909 6 N/A
I00006909 7 Oracle 10
I00006909 8 MSSQL 2005, 2008, 2008R2, 2012
I00006909 9 N/A
I00006909 10 N/A
I00006911 1 Custom
I00006911 2 16
I00006911 3 0.33
I00006911 4 No
I00006911 5 104
I00006911 6 24
I00006911 8 Operational SLA’s;#Business SLA’s
I00006911 9 COBOL;#JCL;#SQL
I00006911 10 Service Manager;#Tiered Services;#App Classification
I00006915 1 Custom
I00006915 2 1
I00006915 3 1
I00006915 4 Yes
I00006915 7 Traditional support model
I00006915 8 Business SLA’s
I00006915 9 ASP;#HTML;#XML
I00006923 1 Custom
I00006923 2 2
I00006923 4 No
I00006923 7 Traditional support model
I00006923 8 SLO’s only
I00006924 1 Custom
I00006924 2 1
I00006924 3 1
I00006924 4 No
I00006924 5 0
I00006924 6 0
I00006924 8 Operational SLA’s
I00006924 9 J2EE;#Java;#JavaScript;#JSP;#Oracle
I00006924 1 Custom;#Enterprise
I00006924 2 30
I00006924 4 Yes
I00006924 7 Traditional support model
I00006924 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00006937 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00006937 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00006937 1 Client data center
I00006937 2 First Contact Res = 65%, Abandon Rate = <5%, Telephone Responsiveness = 80% within 30 sec,Structured
I00006937 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00006937 2 336
I00006937 3 120
I00006937 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris
I00006937 4 Yes
I00006937 5 Client Owned Service Manager
I00006937 5 Multiple
I00006937 6 Non-campus locations (<2,000 seats)
I00006937 7 Client Owned Service Manager
I00006937 7 2
I00006937 8 cost and ability to scale globally
I00006937 8 cost and ability to scale globally
I00006937 9 Leveraged;#Resident;#Walk-in center
I00006937 10 Password reset;#Service request catalog;#Knowledge search
I00006940 1 Custom
I00006940 2 1
I00006940 4 No
I00006940 7 Traditional support model
I00006940 8 Operational SLA’s
I00006940 9 COBOL
I00006942 1 data center
I00006942 4 Redhat/Suse
I00006964 1 Maintenance and support for our hospital information system called HCIS
I00006964 3 Custom
I00006964 5 FTE
I00006964 8 None
I00006964 9 Local
I00006964 10 Java;#JavaScript
I00006964 1 Maintenance and support for our hospital information system called HCIS
I00006964 3 Custom
I00006964 5 FTE
I00006964 8 none
I00006964 9 Local
I00006964 10 Java;#JavaScript
I00006966 1 data center
I00006966 2 8000
I00006966 3 17000
I00006966 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris;#AIX
I00007048 3 2
I00007048 4 Windows 2008
I00007048 7 11g
I00007049 1 Custom;#Enterprise
I00007049 2 2
I00007049 4 No
I00007049 7 Traditional support model
I00007049 8 Operational SLA’s
I00007049 9 Assembler;#COBOL
I00007114 1 data center
I00007114 2 200
I00007114 3 2065
I00007114 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00007114 7 11, 12
I00007114 8 2005, 2008, 2012
I00007115 1 Enterprise
I00007115 2 1
I00007115 3 0.05
I00007115 4 Yes
I00007115 5 12
I00007115 6 3
I00007115 8 Operational SLA’s
I00007115 9 Oracle;#SAP-ABAP
I00007115 10 Operational Service Level Tool (OSL)
I00007115 1 Client data center
I00007115 2 215
I00007115 3 770
I00007115 4 Windows 2003;#Windows 2008;#Windows 2012;#UX;#XP, W7
I00007115 6 2.X
I00007115 7 168
I00007115 8 886
I00007115 9 ECC6
I00007129 1 3
I00007129 2 3
I00007129 3 3
I00007129 4 1
I00007129 5 No
I00007129 6 Yes
I00007129 7 VP IT Operations
I00007129 8 Yes
I00007131 1 Custom;#Enterprise
I00007131 2 100
I00007131 3 1
I00007131 4 No
I00007131 5 0
I00007131 6 0
I00007131 7 Traditional support model
I00007131 8 Operational SLA’s
I00007131 9 DB2;#Oracle;#Siebel Tools
I00007138 1 data center
I00007138 2 8
I00007138 3 96
I00007138 4 Windows 2008;#Redhat/Suse;#Solaris
I00007138 1 data center
I00007138 2 4
I00007138 3 4
I00007138 4 Redhat/Suse
I00007138 9 HANA
I00007146 1 Client data center
I00007146 2 215
I00007146 3 770
I00007146 4 Windows 2003;#Windows 2008;#Windows 2012;#UX;#XP, W7
I00007146 6 2.X
I00007146 7 168
I00007146 8 886
I00007146 9 ECC6
I00007163 1 Client data center
I00007163 4 Windows 2012;#Redhat/Suse
I00007163 7 11
I00007165 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00007165 1 PC Desktop/Laptop;#Thin clients;#BYOD
I00007165 2 Can be made available, multiple selections
I00007165 2 PC Desktop/Laptop;#Thin clients;#BYOD
I00007165 3 5x9 coverage window (days/hours) with 5 Business Day resolution for 90% of IMACD requests in a given
I00007165 4 Yes
I00007165 5 Client Owned Remedy
I00007165 5 Multiple
I00007165 6 Large campus (>2,000 seats)
I00007165 7 Client Owned Remedy
I00007165 7 5+
I00007165 8 Low user satisfaction
I00007165 8 Low user satisfaction
I00007165 9 Leveraged;#Resident
I00007168 1 Client data center
I00007168 2 200
I00007168 3 100
I00007168 4 Windows 2003;#Windows 2008;#Redhat/Suse;#Solaris;#AIX
I00007168 7 10g
I00007168 8 2003
I00007171 1 Enhancement
I00007171 3 Custom
I00007171 8 Client
I00007171 9 Local
I00007171 10 Metavance CAGen
I00007176 1 Custom
I00007176 4 No
I00007176 1 Client data center
I00007176 2 3685
I00007176 3 5180
I00007176 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00007176 1 Client data center
I00007176 2 3685
I00007176 3 5180
I00007176 4 Windows 2003;#Windows 2008;#Windows 2012;#Solaris;#AIX
I00007176 1 Client data center
I00007176 2 3685
I00007176 3 5180
I00007176 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00007176 1 Client data center
I00007176 2 3685
I00007176 3 5180
I00007176 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00007176 1 HR & Payroll - Core Offering & HRIS, Payroll, Call Center Services, Learning & Development, Compensatio
I00007176 2 AMS
I00007176 3 Mexico
I00007176 6 Meta 4
I00007176 8 Number of employees
I00007176 10 1-100
I00007176 1 HR & Payroll - Core Offering & HRIS, Payroll, Call Center Services, Learning & Development, Compensatio
I00007176 2 AMS
I00007176 3 Mexico
I00007176 6 Meta4
I00007176 8 Number of employees
I00007176 10 1-100
I00007189 1 data center
I00007189 3 1
I00007189 4 Windows 2008
I00007198 1 Custom
I00007198 4 No
I00007198 7 Central Organization for Resolution and Escalation (CORE)
I00007198 8 Non-standard service levels
I00007198 10 Service Manager
I00007198 1 Custom
I00007198 2 40
I00007198 3 0.05
I00007198 4 Yes
I00007198 7 Traditional support model
I00007198 8 Operational SLA’s
I00007198 9 COBOL;#DB2;#SAS
I00007198 1 Custom
I00007198 1 0-100
I00007198 2 50-80%
I00007198 2 1
I00007198 3 Legacy;#Mainframe
I00007198 3 1
I00007198 4 No
I00007198 5 100% Client data centers
I00007198 5 0
I00007198 6 Yes
I00007198 6 0
I00007198 7 Traditional support model
I00007198 7 Indexed VSAM's
I00007198 8 Non-standard service levels
I00007198 9 Not Applicable
I00007198 9 COBOL
I00007198 10 Don’t Know
I00007205 1 Client data center
I00007205 2 10
I00007205 3 0
I00007205 4 Windows 2012;#Redhat/Suse
I00007207 1 Client data center
I00007207 2 5000
I00007207 3 3000
I00007207 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris;#AIX;#Others!
I00007207 1 Custom;#Enterprise;#Cloud
I00007207 4 No
I00007207 7 Traditional support model
I00007207 8 Operational SLA’s
I00007207 9 SQL;#VB;#VBScript
I00007207 10 Service Manager
I00007213 1 Custom
I00007213 2 1
I00007213 3 1
I00007213 4 No
I00007213 8 Operational SLA’s
I00007213 9 Other
I00007213 10 Predictive Pricing
I00007215 1 50 states plus American Samoa
I00007215 2 In-state
I00007215 3 Formulary management;#Interchange platform
I00007215 4 230000
I00007215 5 10000
I00007215 6 11210000
I00007215 7 9662000
I00007215 8 2.17E+09
I00007215 9 999
I00007215 10 999
I00007218 1 Desk Side;#IMAC
I00007218 2 PC Desktop/Laptop
I00007218 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00007218 5 Multiple
I00007218 7 Client Owned Service Manager
I00007218 8 Pressure from business units to improve service,Cost of current provider’s solution
I00007218 9 Leveraged;#Resident
I00007222 1 Client data center
I00007222 1 On-premises
I00007222 2 250
I00007222 2 10
I00007222 3 700
I00007222 3 6
I00007222 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00007222 4 50
I00007222 5 N/A
I00007222 5 NA
I00007222 6 various
I00007222 6 NA
I00007222 7 9, 10, 11
I00007222 7 2013
I00007222 8 MSSQL 2005, 2008, 2012
I00007222 8 yes
I00007222 9 N/A
I00007222 9 NA
I00007222 10 N/A
I00007222 10 NA
I00007223 1 50 states plus American Samoa
I00007223 2 IDC US centers
I00007223 3 IIS
I00007225 1 PC Desktop/Laptop
I00007225 1 Desk Side;#IMAC
I00007225 1 data center
I00007225 2 First Contact Resolution 87%, Customer Satisfaction >90%
I00007225 2 PC Desktop/Laptop
I00007225 2 18000
I00007225 3 5x9 coverage window (days/hours) with 5 Business Day resolution for 90% of IMACD requests in a given
I00007225 4 Windows 2003;#Windows 2012
I00007225 4 No
I00007225 5 Client Owned ServiceNow
I00007225 5 Multiple
I00007225 5N
I00007225 6 Large campus (>2,000 seats)
I00007225 6N
I00007225 7 SRA and Client Owned ServiceNow
I00007225 7 1
I00007225 7N
I00007225 8 Renewal
I00007225 8 Renewal
I00007225 8Y
I00007225 9 Leveraged;#Resident
I00007225 9N
I00007225 10 N
I00007245 1 On-premises
I00007245 2 191
I00007245 3 19
I00007245 4 redhat means same thing as linux
I00007245 5 0
I00007245 6 0
I00007245 7 2013
I00007245 8 n/a
I00007245 9 n/a
I00007245 10 n/a
I00007248 1 Custom
I00007248 2 1
I00007248 3 0.5
I00007248 4 No
I00007248 7 Central Organization for Resolution and Escalation (CORE)
I00007248 10 Service Manager
I00007257 5 0
I00007257 6 0
I00007257 7 0
I00007262 1 36
I00007262 3 67
I00007294 1 BI
I00007294 2 1
I00007294 3 0.001
I00007294 4 Yes
I00007294 5 0
I00007294 6 0
I00007294 8 Operational SLA’s
I00007294 10 Client University;#Tiered Services;#App Classification
I00007294 1 BI
I00007294 2 1
I00007294 3 0.001
I00007294 4 Yes
I00007294 5 0
I00007294 6 0
I00007294 8 Operational SLA’s
I00007294 10 Client University;#Tiered Services;#App Classification
I00007303 1 Custom
I00007303 2 1
I00007303 3 1
I00007303 4 No
I00007303 5 0
I00007303 6 0
I00007303 7 Traditional support model
I00007303 8 Operational SLA’s
I00007303 9 J2EE;#Java;#JavaScript;#Oracle;#XML
I00007305 1 Custom;#Enterprise;#BI
I00007305 2 7
I00007305 3 0.3
I00007305 4 Yes
I00007305 5 0
I00007305 6 6
I00007305 8 Operational SLA’s;#Business SLA’s
I00007305 9 J2EE;#Java;#JavaScript
I00007305 10 Service Manager
I00007330 1 Client data center
I00007330 2 1
I00007330 4 Redhat/Suse
I00007331 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00007331 2 PC Desktop/Laptop;#Thin clients
I00007331 5 Multiple
I00007331 6 Non-campus locations (<2,000 seats)
I00007331 7 Client Owned Remedy
I00007331 9 Leveraged
I00007336 1 Custom
I00007336 2 2
I00007336 3 0.01
I00007336 4 No
I00007336 8 SLO’s only
I00007336 9 Other
I00007376 1 8
I00007376 3 0
I00007376 4 0
I00007376 5 0
I00007376 6 1
I00007376 7 0
I00007376 8 0
I00007376 10 Same security levels as per the existing
I00007378 1 data center
I00007387 1 data center
I00007387 4 Windows 2008;#Redhat/Suse
I00007387 5 No
I00007387 6 Yes
I00007387 7 Yes
I00007387 8 Yes
I00007387 9 Yes
I00007387 10 No
I00007388 1 Application Management
I00007388 2 Oracle WebCenter Portal;#Fusion Middleware;#Oracle Identity Manager;#CRM, OBIE
I00007388 4 Desktop;#Call Center
I00007388 6 Client Site
I00007397 1 Enhancement;#Custom Development
I00007397 3 Waterfall
I00007397 5 Time and Materials
I00007397 8 Client
I00007397 9 Global
I00007397 10 TPF
I00007397 1 Custom
I00007397 2 5
I00007397 3 1
I00007397 4 Yes
I00007397 7 Traditional support model
I00007397 8 Operational SLA’s
I00007397 9 C#;#C++;#Oracle;#SQL;#VB;#XML
I00007413 1 Custom;#Enterprise;#BI;#Cloud
I00007413 2 2000
I00007413 3 0.75
I00007413 4 Yes
I00007413 5 0
I00007413 6 0
I00007413 8 Operational SLA’s;#Business SLA’s
I00007413 9 C++;#COBOL;#HTML;#J2EE;#Java;#Lotus Notes;#Oracle;#Oracle Dev 2K/FORMS;#PL/1;#PowerBuilder;#SA
I00007413 10 Applications Performance Monitoring (APM);#Service Manager
I00007415 1 Enhancement;#Custom Development;#System Integration
I00007415 3 Agile
I00007415 5 Fixed Price
I00007415 8 ;#;#local competitors
I00007415 9 Local
I00007415 10 Java;#SQL;#.NET
I00007418 1 data center
I00007418 2 3
I00007418 4 Windows 2008
I00007418 8 2008 R2
I00007432 1 data center
I00007439 1 50 states plus American Samoa
I00007439 2 In-state
I00007439 3 Interchange platform
I00007439 4 1200000
I00007439 5 38000
I00007439 6 7500000
I00007439 7 30000000
I00007439 8 4.4E+09
I00007439 9 675
I00007439 10 1000
I00007461 1 Custom
I00007461 2 30
I00007461 3 0.4
I00007461 4 No
I00007461 5 0
I00007461 6 0
I00007461 7 Traditional support model
I00007461 8 Non-standard service levels
I00007461 9 Other
I00007461 1 Custom
I00007461 2 30
I00007461 3 0.4
I00007461 4 No
I00007461 5 0
I00007461 6 0
I00007461 7 Traditional support model
I00007461 8 Non-standard service levels
I00007461 9 Other
I00007475 1 Custom
I00007475 2 30
I00007475 3 0.4
I00007475 4 No
I00007475 5 0
I00007475 6 0
I00007475 7 Traditional support model
I00007475 8 Non-standard service levels
I00007475 9 Other
I00007475 1 Custom
I00007475 2 30
I00007475 3 0.4
I00007475 4 No
I00007475 5 0
I00007475 6 0
I00007475 7 Traditional support model
I00007475 8 Non-standard service levels
I00007475 9 Other
I00007475 1 Custom
I00007475 2 30
I00007475 3 0.4
I00007475 4 No
I00007475 5 0
I00007475 6 0
I00007475 7 Traditional support model
I00007475 8 Non-standard service levels
I00007475 9 Other
I00007475 1 Custom
I00007475 2 30
I00007475 3 0.4
I00007475 4 No
I00007475 5 0
I00007475 6 0
I00007475 7 Traditional support model
I00007475 8 Non-standard service levels
I00007475 9 Other
I00007476 1 Custom
I00007476 2 30
I00007476 3 0.4
I00007476 4 No
I00007476 5 0
I00007476 6 0
I00007476 7 Traditional support model
I00007476 8 Non-standard service levels
I00007476 9 Other
I00007487 1 50 states plus American Samoa
I00007487 2 In-state
I00007487 3 Interchange platform
I00007487 4 1200000
I00007487 5 90000
I00007487 6 14000000
I00007487 7 44000000
I00007487 8 1200000
I00007487 1 50 states plus American Samoa
I00007487 2 In-state
I00007487 3 Interchange platform
I00007487 4 1200000
I00007487 5 90000
I00007487 6 14000000
I00007487 7 44000000
I00007487 8 1200000
I00007493 5 0
I00007493 6 0
I00007493 7 0
I00008011 1 50 states plus American Samoa
I00008011 2 In-state
I00008011 3 IIS
I00008055 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00008055 1 0.3
I00008055 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00008055 2 0
I00008055 3 7x24 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests
I00008055 3 0
I00008055 4 0
I00008055 5 Multiple
I00008055 5 0
I00008055 6 Large campus (>2,000 seats)
I00008055 6 0
I00008055 7 Client Owned Service Manager
I00008055 7 100
I00008055 8 Continuation
I00008055 8 0
I00008055 9 Leveraged;#Resident
I00008055 9 0
I00008055 10 0
I00008158 1 Endpoint Threat Management;#Laptop/Desktop Encryption
I00008158 2 PFW;#HIPS
I00008158 3 McAfee
I00008158 4 5,000-20,000
I00008158 5 201-500
I00008158 6 APJ
I00008158 7 Custom Coverage
I00008158 8 Baseline security;#SYBER SECURITY MONITORING
I00008204 1 data center
I00008206 1 Custom
I00008206 4 No
I00008206 7 Traditional support model
I00008206 8 Operational SLA’s
I00008206 9 J2EE;#Java;#Oracle;#SQL;#XML
I00008206 10 Service Manager
I00008208 1 System Integration
I00008208 3 tbd
I00008208 5 tbd
I00008208 6 tbd
I00008208 8 ;#;#Capgemini;#other local
I00008208 9 Local
I00008208 10 tbd
I00008208 1 Custom
I00008208 2 2
I00008208 3 0.05
I00008208 4 No
I00008208 5 0
I00008208 6 0
I00008208 7 Traditional support model
I00008208 8 Non-standard service levels
I00008208 9 Other
I00008213 1 In region
I00008213 3 Servers
I00008213 5 3
I00008213 7 0
I00008213 8 Yes
I00008213 9 PCI
I00008213 1 Break Fix
I00008213 2 PC Desktop/Laptop
I00008213 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00008213 5 Multiple
I00008213 8 Pressure from business units to improve service,Cost of current provider’s solution
I00008213 9 Leveraged
I00008220 1 100% Staff Augmentation work - application types determined by State Farm
I00008220 3 NA.
I00008220 5 Time and Materials
I00008220 6 NA. no hosting.
I00008220 8 ;#;#CSC;#NTT
I00008220 9 Local
I00008220 10 NA. multiple activities.
I00008226 1 Custom
I00008226 2 1
I00008226 3 1
I00008226 4 No
I00008226 5 8
I00008226 6 22
I00008226 7 Traditional support model
I00008226 8 Non-standard service levels
I00008226 9 C#
I00008241 1 380
I00008241 1 1
I00008241 2 0
I00008241 2 3
I00008241 3 0
I00008241 4 0
I00008241 5 No
I00008241 5 0
I00008241 6 No
I00008241 6 0
I00008241 7 50
I00008241 8 Yes
I00008241 8 0
I00008241 9 0
I00008241 10 32
I00008245 9 SolMan v7.1, Diagnostics v 7.30 SP02
I00008253 1 Enterprise
I00008253 2 4
I00008253 3 0.15
I00008253 4 No
I00008253 8 Business SLA’s
I00008253 9 J2EE;#Java;#JSP;#Oracle
I00008253 10 Client University;#Tiered Services;#Predictive Pricing
I00008261 1 Custom Development
I00008261 3 Agile
I00008261 5 Time and Materials
I00008261 6 Client
I00008261 8 Client
I00008261 9 Local
I00008261 10 Java;#P;#Magento
I00008262 1 24
I00008262 2 4
I00008262 10 SOC2 Security and SSN encryption at rest
I00008268 1 In region
I00008268 2 0
I00008268 3 0
I00008268 4 0
I00008268 5 Transportation Shares
I00008268 6 N/A
I00008268 7 Jboss
I00008268 8 Archive
I00008268 9 SOC2;#PCI
I00008268 10 VPN;#Dedicated Leased line
I00008270 1 Custom Development;#Consulting
I00008270 1 Client data center
I00008270 2 50
I00008270 3 Custom
I00008270 3 46
I00008270 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00008270 5 Fixed Price
I00008270 6 6
I00008270 7 11.2.0.1 / 11.2.0.3
I00008270 8 2005, 2008, 2000
I00008270 8 softec
I00008270 9 Oracle 11.2.0.2
I00008270 9 Local
I00008270 10 Java;#JavaScript;#SQL;#ABAP
I00008270 1 data center
I00008270 2 11
I00008270 4 Windows 2008;#UNIX
I00008270 7 Yes
I00008270 8 Yes
I00008299 1 6
I00008299 2 1
I00008299 3 0
I00008299 4 25
I00008299 5 10
I00008299 6 0
I00008299 7 0
I00008299 8 13
I00008299 9 60
I00008299 10 The security and legal levels that are needed by Ferrero are delivered by team
I00008321 1 4
I00008321 2 5
I00008321 3 2
I00008321 4 2
I00008321 5 No
I00008321 6 Yes
I00008321 8 Yes
I00008321 1 Account operations
I00008321 1 4
I00008321 2 5
I00008321 3 Waterfall
I00008321 3 2
I00008321 4 2
I00008321 5 Fixed Price
I00008321 5 No
I00008321 6 Teradata
I00008321 6 Yes
I00008321 8 Oracle;#TCS;#Teradata
I00008321 8 Yes
I00008321 9 Global
I00008331 1 Custom Development;#System Integration
I00008331 1 data center
I00008331 1 Custom
I00008331 1 ECS
I00008331 1 15
I00008331 1 5
I00008331 2 100
I00008331 2 10
I00008331 2 45
I00008331 2 1
I00008331 3 Servers;#Storage;#Network;#Applications
I00008331 3 Agile
I00008331 3 0.3
I00008331 3 60
I00008331 3 3
I00008331 4 Windows 2012;#Redhat/Suse
I00008331 4 No
I00008331 4 2
I00008331 5 Fixed Price
I00008331 5 SharePoint
I00008331 5 No
I00008331 5 0
I00008331 6 2013
I00008331 6 No
I00008331 6 0
I00008331 7 Traditional support model
I00008331 7 Jboss;#Apache;#Oracle DB
I00008331 7 100
I00008331 7 11
I00008331 7 0
I00008331 8 Operational SLA’s
I00008331 8 Client;#INDRA
I00008331 8 BUR;#Archive
I00008331 8 Yes
I00008331 8 No
I00008331 9 DB2;#Java;#Oracle;#SQL
I00008331 9 ITIL v3;#PCI
I00008331 9 Local
I00008331 9 PCI
I00008331 10 Applications Management Metrics Portal (AMMP);#Operational Service Level Tool (OSL)
I00008331 10 Dedicated Leased line;#Leverage Internet Service
I00008331 10 Java
I00008356 1 data center
I00008356 2 38
I00008356 3 37
I00008356 4 Windows 2008
I00008356 8 2008
I00008381 1 50 states plus American Samoa
I00008381 2 IDC US centers
I00008381 3 Other Platform
I00008387 1 Custom
I00008387 2 1
I00008387 3 0.8
I00008387 4 No
I00008387 5 0
I00008387 6 0
I00008387 7 Traditional support model
I00008387 8 SLO’s only
I00008387 9 HTML;#Java;#XML
I00008387 10 Service Manager
I00008392 1 2
I00008392 2 3
I00008392 3 2
I00008392 4 2
I00008392 5 No
I00008392 6 No
I00008392 7 Sean Wells
I00008392 8 No
I00008392 1 2
I00008392 2 3
I00008392 3 2
I00008392 4 2
I00008392 5 No
I00008392 6 No
I00008392 8 No
I00008392 1 2
I00008392 2 3
I00008392 3 2
I00008392 4 2
I00008392 5 No
I00008392 6 No
I00008392 8 No
I00008392 1 2
I00008392 2 3
I00008392 3 2
I00008392 4 2
I00008392 5 No
I00008392 6 No
I00008392 8 No
I00008398 1 data center
I00008398 2 14
I00008398 3 20
I00008398 4 Solaris
I00008398 5 6
I00008433 1 Custom
I00008433 2 20
I00008433 3 0.9
I00008433 4 No
I00008433 5 0
I00008433 6 12
I00008433 8 Non-standard service levels
I00008433 9 C;#C++;#HTML;#Java;#Oracle;#Oracle Dev 2K/FORMS;#Other;#SQL
I00008439 1 Client data center
I00008439 4 45000
I00008439 4 na
I00008439 5 na
I00008439 5 1
I00008439 6 ;#Dell;#Lenovo
I00008439 6 na
I00008439 7 na
I00008439 8 Yes
I00008439 8 na
I00008439 9 na
I00008439 9 1
I00008439 10 Image Management;#User Device Logistics;#User Data Migration;#Service Desk;#Site Support;#Asset Tra
I00008439 10 na
I00008442 1 3
I00008442 2 3
I00008442 3 3
I00008442 4 2
I00008442 5 Yes
I00008442 6 No
I00008442 7 Regional IT Director
I00008442 8 Yes
I00008456 1 50 states plus American Samoa
I00008456 2 In-state
I00008466 1 Custom
I00008466 2 1
I00008466 3 0.001
I00008466 4 Yes
I00008466 5 0
I00008466 6 0
I00008466 8 Operational SLA’s
I00008466 10 Client University;#Tiered Services;#App Classification
I00008485 1 Custom
I00008485 2 40
I00008485 4 Yes
I00008485 9 C;#C++;#J2EE;#Java;#JavaScript;#Oracle
I00008485 10 Apps Online (AOL)
I00008490 1 Enhancement;#Custom Development
I00008490 3 Waterfall
I00008490 5 Time and Materials
I00008490 8 Client
I00008490 9 Global
I00008490 10 TPF
I00008492 1 Custom;#Enterprise
I00008492 2 6
I00008492 4 No
I00008492 9 C#
I00008492 1 Custom;#Enterprise
I00008492 2 1
I00008492 4 No
I00008492 7 Traditional support model
I00008492 8 Operational SLA’s
I00008492 9 Assembler;#COBOL
I00008495 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00008495 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00008495 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00008495 5 Multiple
I00008495 6 Non-campus locations (<2,000 seats)
I00008495 7 s Aust Fed Govt Remedy
I00008495 9 Leveraged
I00008516 1 data center
I00008535 1 50 states plus American Samoa
I00008535 2 In-state
I00008535 3 IIS
I00008538 1 Enhancement;#Custom Development
I00008538 3 Waterfall
I00008538 5 Time and Materials
I00008538 8 Client
I00008538 9 Global
I00008538 10 TPF
I00008538 1 Enhancement;#Custom Development
I00008538 3 Waterfall
I00008538 5 Time and Materials
I00008538 8 Client
I00008538 9 Global
I00008538 10 TPF
I00008541 1 Enhancement;#Custom Development
I00008541 3 Waterfall
I00008541 5 Time and Materials
I00008541 8 Client
I00008541 9 Global
I00008541 10 TPF
I00008541 1 Enhancement;#Custom Development
I00008541 3 Waterfall
I00008541 5 Time and Materials
I00008541 8 Client
I00008541 9 Global
I00008541 10 TPF
I00008542 1 Enhancement;#Custom Development
I00008542 3 Waterfall
I00008542 5 Time and Materials
I00008542 8 Client
I00008542 9 Global
I00008542 10 TPF
I00008542 1 Enhancement;#Custom Development
I00008542 3 Waterfall
I00008542 5 Time and Materials
I00008542 8 Client
I00008542 9 Global
I00008542 10 TPF
I00008542 1 Enhancement;#Custom Development
I00008542 3 Waterfall
I00008542 5 Time and Materials
I00008542 8 Client
I00008542 9 Global
I00008542 10 TPF
I00008542 5 0
I00008542 6 0
I00008542 7 0
I00008552 1 Custom
I00008552 2 40
I00008552 3 0.05
I00008552 4 Yes
I00008552 7 Traditional support model
I00008552 8 Operational SLA’s
I00008552 9 COBOL;#DB2;#SAS
I00008556 2 3
I00008556 4 UX
I00008556 7 11G R2
I00008559 1 data center
I00008559 2 50
I00008559 3 50
I00008559 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX
I00008567 1 Client data center
I00008567 4 Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00008568 1 50 states plus American Samoa
I00008568 2 IDC US centers
I00008568 4 390000
I00008568 5 28000
I00008568 6 14000000
I00008568 7 20000000
I00008568 8 2.8E+09
I00008568 9 12000
I00008568 10 0
I00008568 1 50 states plus American Samoa
I00008568 2 IDC US centers
I00008568 4 390000
I00008568 5 28000
I00008568 6 14000000
I00008568 7 20000000
I00008568 8 2.8E+09
I00008568 9 12000
I00008568 10 0
I00008569 1 Custom;#Enterprise
I00008569 3 0
I00008569 4 Yes
I00008569 8 Non-standard service levels
I00008569 1 System Integration
I00008569 3 Waterfall
I00008569 5 Fixed Price
I00008569 6 None
I00008569 8 None
I00008569 9 Local
I00008569 10 JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security;#Xservelet,IIS,BO,Rtmetrics
I00008582 1 Enhancement;#System Integration;#Consulting
I00008582 3 Waterfall
I00008582 5 Fixed Price
I00008582 8 Wipro
I00008582 9 Local
I00008582 10 SQL;#C;#C++;#Visual Basic;#Oracle Message Queue
I00008591 1 Client data center
I00008606 1 Custom
I00008606 2 1
I00008606 3 0.005
I00008606 4 No
I00008606 7 Traditional support model
I00008606 8 Non-standard service levels
I00008606 9 RPG II/III
I00008614 1 50 states plus American Samoa
I00008614 2 In-state
I00008614 3 Eligibility;#Eligibility;#Other Platform
I00008614 5 35000
I00008614 1 50 states plus American Samoa
I00008614 2 In-state
I00008614 3 Interchange platform;#MAPIR
I00008614 5 35000
I00008614 1 50 states plus American Samoa
I00008614 2 In-state
I00008614 3 Interchange platform;#MAPIR
I00008614 5 35000
I00008619 1 4
I00008619 2 5
I00008619 3 2
I00008619 4 2
I00008620 1 Account operations
I00008620 3 Waterfall
I00008620 5 Fixed Price
I00008620 5 0
I00008620 6 Teradata
I00008620 6 0
I00008620 7 0
I00008620 8 Oracle;#TCS;#Teradata
I00008620 9 Global
I00008620 5 0
I00008620 6 0
I00008620 7 0
I00008620 1 100-1000
I00008620 2 0-30%
I00008620 3 Legacy;#Mainframe
I00008620 5 data center 75%, data center 15%, GOA data center 10%
I00008620 6 Yes
I00008620 7 IDMS
I00008620 9 Not Applicable
I00008620 10 Don’t Know
I00008621 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00008621 2 PC Desktop/Laptop;#Thin clients
I00008621 5 Multiple
I00008621 6 Non-campus locations (<2,000 seats)
I00008621 7 Client Owned Remedy
I00008621 9 Leveraged
I00008621 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00008621 2 PC Desktop/Laptop;#Thin clients
I00008621 5 Multiple
I00008621 6 Non-campus locations (<2,000 seats)
I00008621 7 Client Owned Remedy
I00008621 9 Leveraged
I00008621 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00008621 2 PC Desktop/Laptop;#Thin clients
I00008621 5 Multiple
I00008621 6 Non-campus locations (<2,000 seats)
I00008621 9 Leveraged
I00008622 1 Custom;#Enterprise
I00008622 2 45
I00008622 3 1
I00008622 4 Yes
I00008622 7 Traditional support model
I00008622 8 Operational SLA’s
I00008622 9 C++;#SQL
I00008622 10 Service Manager
I00008644 1 Client data center
I00008644 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris;#AIX;#Windows 2000, SCO
I00008644 6 2.2
I00008644 7 11/ 12
I00008644 8 2000/2005/2008/2008R2
I00008644 9 7/Hana
I00008654 1 Source-to-Pay;#Order-to-Cash;#Record-to-Report;#Employee Expense Management
I00008654 3 AMS;#EMEA;#APJ
I00008654 4 India;#Poland, China
I00008654 6 Assure Net;#BPO Portal;#CARTT;#CRM-MS Dynamics;#E-Forms;#IDMS
I00008654 8 SAP;#Legacy ERP’s [Mainframes etc.];#BPCS
I00008654 10 # of Supplier invoices processed;## of customer invoices applied;#Unapplied Cash;## of Master data Acc
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL;#DB2;#JCL
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL;#DB2;#JCL
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL;#DB2;#JCL
I00008655 1 Custom;#Enterprise
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL
I00008655 1 Custom;#Enterprise
I00008655 2 1
I00008655 4 No
I00008655 7 Traditional support model
I00008655 8 Operational SLA’s
I00008655 9 Assembler;#COBOL
I00008674 1 Client data center
I00008674 2 2000
I00008674 3 1000
I00008674 4 Windows 2003;#Solaris;#AIX
I00008674 7 Don't know which version.
I00008674 8 Don't know which version.
I00008751 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00008751 3 Agile
I00008751 5 FTE
I00008751 6 TCS
I00008751 8 ;#TCS
I00008751 9 Local
I00008751 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00008753 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00008753 3 Agile
I00008753 5 FTE
I00008753 6 TCS
I00008753 8 ;#TCS
I00008753 9 Local
I00008753 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00008753 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00008753 3 Agile
I00008753 5 FTE
I00008753 6 TCS
I00008753 8 ;#TCS
I00008753 9 Local
I00008753 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00008754 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00008754 3 Agile
I00008754 5 FTE
I00008754 6 TCS
I00008754 8 ;#TCS
I00008754 9 Local
I00008754 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00008755 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00008755 3 Agile
I00008755 5 FTE
I00008755 6 TCS
I00008755 8 ;#TCS
I00008755 9 Local
I00008755 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00008755 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00008755 3 Agile
I00008755 5 FTE
I00008755 6 TCS
I00008755 8 ;#TCS
I00008755 9 Local
I00008755 10 Java;#JavaScript;#SQL;#C#;#C++;#.NET
I00008762 4 Yes
I00008762 4 Yes
I00008766 1 Custom Development
I00008766 3 Waterfall
I00008766 5 Time and Materials
I00008766 6 Client
I00008766 8 Fujitsu
I00008766 9 Local
I00008766 10 C#
I00008800 1 5
I00008800 2 5
I00008800 3 5
I00008800 4 5
I00008800 5 Yes
I00008800 8 Yes
I00008835 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00008835 3 Functionality;#Performance
I00008835 4 System
I00008835 5 10000
I00008835 6 0.1
I00008835 7 0
I00008835 9 No
I00008842 1 63
I00008842 3 2
I00008842 4 3
I00008842 5 No
I00008842 8 No
I00008842 9 No
I00008842 10 Yes
I00008870 1 Implementation;#Infrastructure;#Application Management
I00008870 1 Retention/loyalty
I00008870 1 Enhancement
I00008870 1 4
I00008870 2 Oracle e-business Suite
I00008870 2 4
I00008870 3 Custom
I00008870 3 4
I00008870 4 Desktop
I00008870 4 3
I00008870 5 No
I00008870 6 Client Site
I00008870 6 No
I00008870 7 Shared Service business lead
I00008870 7 None
I00008870 8 None
I00008870 8 No
I00008870 9 Local
I00008870 10 Oracle e-Business suite
I00008898 1 Custom
I00008898 3 0.05
I00008898 4 Yes
I00008898 8 Non-standard service levels
I00008898 9 COBOL
I00008907 5 0
I00008907 6 0
I00008907 7 0
I00008909 5 0
I00008909 6 0
I00008909 7 0
I00008924 1 Client data center
I00008924 2 2
I00008924 4 Windows 2008
I00008924 6 IIS 7.5
I00008924 8 2008
I00008927 1 Custom
I00008927 2 25
I00008927 4 No
I00008927 5 0
I00008927 6 0
I00008927 7 Traditional support model
I00008927 8 Non-standard service levels
I00008930 2 0
I00008930 3 0
I00008931 5 0
I00008931 6 0
I00008931 7 0
I00008935 1 Client data center
I00008935 2 0
I00008935 3 0
I00008935 1 Client data center
I00008935 2 228
I00008935 3 0
I00008935 4 Windows 2003
I00009011 5 0
I00009011 6 0
I00009011 7 0
I00009013 5 0
I00009013 6 0
I00009013 7 0
I00009013 1 4
I00009013 3 4
I00009013 4 4
I00009013 5 Yes
I00009013 6 Yes
I00009013 7 CIO
I00009013 8 Yes
I00009030 1 data center
I00009030 2 12
I00009030 3 35
I00009030 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00009045 1 In country
I00009045 2 6
I00009045 3 None - This specific OPP provides support for a SAP implementation undertaken by clinet and other ecos
I00009045 5 0
I00009045 6 0
I00009045 7 0
I00009045 8 Yes
I00009045 9 ITIL v3
I00009046 1 PC Desktop/Laptop;#BYOD
I00009046 1 Licensing
I00009046 2 Telephone Responsiveness = 80% within 30 seconds
I00009046 2 17
I00009046 3 Moka5
I00009046 4 No
I00009046 5 5000
I00009046 5 DWNG
I00009046 6 Ability to drive cost reduction for enterprise
I00009046 7 30
I00009046 7 5+
I00009046 8 Contractor cost reduction
I00009046 8 0
I00009046 9 0
I00009046 10 Service request catalog
I00009046 10 Microsoft SCCM
I00009083 1 120
I00009083 2 2000000
I00009083 3 1
I00009083 4 5
I00009083 5 Yes
I00009083 8 Yes
I00009083 9 No
I00009083 10 No
I00009092 5 0
I00009092 6 0
I00009092 7 0
I00009093 5 0
I00009093 6 0
I00009093 7 0
I00009165 1 Client data center
I00009165 2 200
I00009165 3 2800
I00009165 4 Windows 2008;#Redhat/Suse
I00009165 7 11
I00009171 1 Client data center
I00009171 1 ECS
I00009171 2 1500
I00009171 2 2
I00009171 3 Servers;#Storage;#Network;#Applications
I00009171 3 350
I00009171 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00009171 5 15
I00009171 5Y
I00009171 6 1
I00009171 6Y
I00009171 7 6
I00009171 7Y
I00009171 8 Yes
I00009171 8Y
I00009171 9 SOC2;#PCI
I00009171 9Y
I00009171 10 N
I00009180 1 5
I00009180 5 No
I00009180 6 No
I00009180 7 Manager
I00009180 8 Yes
I00009193 1 Enhancement
I00009193 3 Agile
I00009193 5 Time and Materials
I00009193 6 Client
I00009193 9 Local
I00009193 10 Java
I00009206 1 Custom
I00009206 2 1
I00009206 3 1
I00009206 4 No
I00009206 8 Operational SLA’s
I00009206 9 Java;#SQL
I00009206 10 Service Manager
I00009207 1 Enhancement;#Custom Development;#System Integration
I00009207 3 Waterfall
I00009207 5 Fixed Price
I00009207 8 ;#
I00009207 9 Local
I00009207 10 Java;#JavaScript;#Cobol
I00009210 1 data center
I00009210 2 20
I00009210 3 15
I00009210 4 Windows 2003;#Windows 2008;#Redhat/Suse
I00009210 8 Yes
I00009210 9 Yes - multiple versions
I00009212 1 Custom
I00009212 2 2
I00009212 3 0.01
I00009212 4 No
I00009212 8 SLO’s only
I00009212 9 Other
I00009213 1 Account operations
I00009213 3 Agile
I00009213 5 Fixed Price
I00009213 5 0
I00009213 6 Teradata
I00009213 6 0
I00009213 7 0
I00009213 8 Client;#Oracle;#TCS;#Teradata
I00009213 9 Global
I00009214 1 Account operations
I00009214 3 Waterfall
I00009214 5 Fixed Price
I00009214 6 Teradata
I00009214 8 Oracle;#TCS;#Teradata
I00009214 9 Global
I00009214 1 Account operations
I00009214 3 Waterfall
I00009214 5 Fixed Price
I00009214 6 Teradata
I00009214 8 Oracle;#TCS;#Teradata
I00009214 9 Global
I00009220 1 Implementation
I00009220 2 Fusion Middleware;#Siebel, Order and Service Management (OSM), Unified Inventory Management (UIM
I00009220 4 Mobile
I00009220 6 Client Site
I00009230 5 0
I00009230 6 0
I00009230 7 0
I00009239 1 data center
I00009239 2 47
I00009239 3 80
I00009239 4 Windows 2003;#Redhat/Suse;#AIX
I00009239 5 not Responsible
I00009239 6 not Responsible
I00009239 7 Oracle 11.2
I00009239 8 SQL 2012
I00009239 9 n/a
I00009239 10 n/a
I00009249 1 data center
I00009249 2 47
I00009249 3 80
I00009249 4 Windows 2003;#Redhat/Suse;#AIX
I00009249 5 not Responsible
I00009249 6 not Responsible
I00009249 7 Oracle 11.2
I00009249 8 SQL 2012
I00009249 9 n/a
I00009249 10 n/a
I00009290 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00009290 1 Client data center
I00009290 2 PC Desktop/Laptop;#Thin clients
I00009290 2 500
I00009290 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00009290 3 80
I00009290 4 Windows 2003;#Windows 2008;#UX;#Solaris;#AIX;#Mainframe, AS400
I00009290 5 Multiple
I00009290 6 Non-campus locations (<2,000 seats)
I00009290 7 10g & 11g
I00009290 7 SRA
I00009290 8 Pressure from business units to improve service,Cost of current provider’s solution
I00009290 8 2005, 2008 & 2012
I00009290 9 Resident
I00009322 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00009322 1 PC Desktop/Laptop
I00009322 2 PC Desktop/Laptop
I00009322 3 Time to Resolution - High Priority 95% resolved in 4 Business Hours; Time to Resolution - Priority Medium
I00009322 4 No
I00009322 5 Client Owned Remedy
I00009322 5 Multiple
I00009322 6 Non-campus locations (<2,000 seats)
I00009322 7 Client Owned Remedy
I00009322 7 2
I00009322 8 Pressure from business units to improve service,Cost of current provider’s solution;#Renewal Contract w
I00009322 8 Current Contract is a Renewal
I00009322 9 Leveraged
I00009322 10 Knowledge search
I00009322 1 System Integration
I00009322 3 Waterfall
I00009322 5 Time and Materials
I00009322 8 Traction
I00009322 9 Local
I00009322 10 Cloud;#SFDC
I00009327 1 System Integration;#Consulting
I00009327 3 Agile
I00009327 5 Time and Materials
I00009327 6 Telstra
I00009327 8 Infosys
I00009327 9 Local
I00009327 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#Visual Basic;#.NET;#Cloud
I00009364 5 0
I00009364 6 0
I00009364 7 0
I00009370 1 Custom Development
I00009370 3 Waterfall
I00009370 5 Time and Materials
I00009370 8 NEC,ABEAM,B-eng
I00009370 9 Local
I00009370 10 Java
I00009470 5 0
I00009470 6 0
I00009470 7 0
I00009491 1 Desk Side;#IMAC
I00009491 2 PC Desktop/Laptop
I00009491 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00009491 5 Multiple
I00009491 6 Large campus (>2,000 seats)
I00009491 8 Pressure from business units to improve service,Cost of current provider’s solution
I00009491 9 Leveraged;#Resident
I00009495 1 Windows / Java/Oracle;#Windows/Net/Oracle;#Windows/Java/DB2;#Windows/.Net/DB2;#Unix/Java/Or
I00009495 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00009495 3 Functionality;#Performance;#Security
I00009495 4 Integration;#System;#UAT;#Post-Production
I00009495 5 41000
I00009495 6 0.1
I00009495 7 0
I00009495 8 CMM. ISO;#Agile
I00009495 9 Yes
I00009500 1 Desk Side;#Deployment
I00009500 2 PC Desktop/Laptop;#Thin clients
I00009500 3 it wasnt a coverage, it was a project that is being executed
I00009500 5 Multiple
I00009500 6 Non-campus locations (<2,000 seats)
I00009500 7 It wasnt service, it was various IT projects right from network to infrastructure, hence doesnt fit above
I00009500 8 Inability of current provider to respond to changing client demands
I00009500 9 Leveraged
I00009506 1 Client data center
I00009506 4 Windows 2008;#Redhat/Suse;#UX
I00009506 5 no
I00009506 6 no
I00009506 7 yes - 11
I00009506 8 no
I00009506 9 yes - most recent as of Jan. '15
I00009506 10 no
I00009520 1 Break Fix;#Desk Side;#IMAC
I00009520 2 PC Desktop/Laptop
I00009520 3 6days X 8 hours
I00009520 5 Multiple
I00009520 6 Non-campus locations (<2,000 seats)
I00009520 7 SRA
I00009520 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00009520 9 Leveraged
I00009522 1 Break Fix;#Desk Side;#IMAC
I00009522 2 PC Desktop/Laptop
I00009522 3 6days X 8 hours
I00009522 5 Multiple
I00009522 6 Non-campus locations (<2,000 seats)
I00009522 7 SRA
I00009522 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00009524 1 Enhancement;#Consulting;#Assessment
I00009524 3 Waterfall
I00009524 5 Time and Materials
I00009524 8 Capgemini;#Wipro
I00009524 9 Global
I00009524 10 SQL;#configuration of COTS
I00009533 1 Custom
I00009533 2 15
I00009533 3 0.75
I00009533 4 No
I00009533 7 Traditional support model
I00009533 8 SLO’s only
I00009534 1 data center
I00009534 1 Custom
I00009534 2 15
I00009534 3 0.75
I00009534 4 Windows 2003;#UX
I00009534 4 No
I00009534 7 Traditional support model
I00009534 7 8.1
I00009534 8 SLO’s only
I00009534 9 Other
I00009534 1 data center
I00009534 1 Custom
I00009534 2 15
I00009534 3 0.75
I00009534 4 Windows 2003;#UX
I00009534 4 No
I00009534 7 Traditional support model
I00009534 7 8.1
I00009534 8 SLO’s only
I00009534 9 Other
I00009539 1 AMS
I00009539 2 Dedicated on-premise
I00009539 3 1
I00009539 4 101 - 500
I00009539 5 Preventative increase in security
I00009539 7 Standard
I00009540 1 Custom Development
I00009540 3 Agile
I00009540 5 Time and Materials
I00009540 6 Client
I00009540 9 Local
I00009540 10 Java;#SQL
I00009541 1 Custom;#Enterprise
I00009541 2 100
I00009541 3 1
I00009541 4 No
I00009541 5 0
I00009541 6 0
I00009541 7 Traditional support model
I00009541 8 Operational SLA’s
I00009541 9 DB2;#Oracle
I00009545 1 Enhancement;#System Integration
I00009545 3 Custom
I00009545 5 Time and Materials
I00009545 6 Client
I00009545 9 Local
I00009545 10 Java;#JavaScript;#SQL;#.NET
I00009594 1 Enhancement;#Projects exceeding the MRC
I00009594 3 Waterfall
I00009594 5 Fixed Price
I00009594 6 Client: Vodafone; ESLabs for dev & test systems
I00009594 8 ;#;#Infosys;#NTT
I00009594 9 Local
I00009594 10 Java;#JavaScript;#Python;#SQL;#Perl
I00009595 1 4
I00009595 2 4
I00009595 3 4
I00009595 4 2
I00009595 5 No
I00009595 6 Yes
I00009595 7 Dyrektor Tadeusz Wachowski
I00009595 8 No
I00009596 1 data center
I00009596 1 Enhancement
I00009596 3 Agile
I00009596 4 Windows 2008;#Windows 2012;#Redhat/Suse
I00009596 5 Time and Materials
I00009596 8 ;#
I00009596 9 Local
I00009612 1 PC Desktop/Laptop
I00009612 2 Concierge service, various SLAs
I00009612 4 No
I00009612 7 5+
I00009612 8 Pressure from business units to improve service
I00009612 10 Service request catalog
I00009628 1 Enterprise
I00009628 2 3
I00009628 3 0.7
I00009628 4 Yes
I00009628 5 16
I00009628 6 4
I00009628 8 Operational SLA’s
I00009628 9 C;#DB2;#HTML;#XML
I00009628 1 Enterprise
I00009628 2 3
I00009628 3 0.7
I00009628 4 Yes
I00009628 5 16
I00009628 6 4
I00009628 8 Operational SLA’s
I00009628 9 C++;#J2EE;#XML
I00009652 1 data center
I00009652 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00009652 5 used but unknown version
I00009652 7 used but unknown version
I00009652 8 used but unknown version
I00009652 9 used but unknown version
I00009665 1 System Integration;#Staff Aug
I00009665 3 Waterfall
I00009665 5 Time and Materials
I00009665 6 N/A
I00009665 8 Client
I00009665 9 Local
I00009665 10 Tibco
I00009704 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#BYOD
I00009704 1 SAM Services
I00009704 2 Multiple entries should be selected
I00009704 3 1600+ apps
I00009704 4 Yes
I00009704 5 SRA
I00009704 7 3
I00009704 8 Low user satisfaction;#Pressure from business units to improve service;#Cost of current provider’s soluti
I00009704 10 Password reset;#Service request catalog;#Knowledge search
I00009718 1 Client data center
I00009748 1 data center
I00009748 4 Windows 2003
I00009808 1 Custom Development
I00009808 3 Waterfall
I00009808 5 Fixed Price
I00009808 8 N/A
I00009808 9 Local
I00009808 10 JavaScript;#SQL;#C;#C++
I00009831 1 Custom Development
I00009831 9 Local
I00009831 10 Java;#JavaScript
I00009846 1 168
I00009846 2 24
I00009846 3 123
I00009846 4 0
I00009846 5 0
I00009846 6 0
I00009846 7 0
I00009846 8 0
I00009846 9 160
I00009846 10 27001
I00009861 1 System Integration
I00009861 3 Waterfall
I00009861 5 Fixed Price
I00009861 6 Client
I00009861 8 ;#;#Capgemini;#NTT
I00009861 9 Local
I00009861 10 Java;#JavaScript;#P;#Python;#SQL;#Perl
I00010030 1 System Integration
I00010030 3 Waterfall
I00010030 5 Fixed Price
I00010030 6 Client
I00010030 8 ;#;#Capgemini;#Infosys;#NTT
I00010030 9 Local
I00010030 10 Java;#JavaScript;#P;#Python;#SQL;#Perl
I00010046 1 Custom Development
I00010046 3 Waterfall
I00010046 5 FTE
I00010046 8 Client
I00010046 9 Local
I00010046 10 Java;#C++;#.NET
I00010071 1 On-premise
I00010071 3 Servers;#Storage;#Network;#Mobil
I00010071 8 No
I00010071 9 SOC2
I00010071 1 Client data center
I00010071 2 600
I00010071 3 1800
I00010071 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00010071 1 On-premise
I00010071 2 0
I00010071 3 Servers;#Storage;#Network;#EUC;#Mobil
I00010071 8 Yes
I00010071 9 ITIL v3;#SOC2
I00010071 1 On-premise
I00010071 2 0
I00010071 3 Servers;#Storage;#Network;#EUC;#Mobil
I00010071 8 Yes
I00010071 9 SOC2
I00010071 1 Client data center
I00010071 2 600
I00010071 3 1800
I00010071 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00010071 1 Client data center
I00010071 2 600
I00010071 3 1800
I00010071 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00010072 1 Client data center
I00010072 2 600
I00010072 3 1800
I00010072 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00010094 1 New Mobile Workflow;#Large Scale Mobile Enablement;#Mobile Infrastructure Implementation
I00010094 2 B2C
I00010094 3 1000000+
I00010094 4 Empowered Customer
I00010094 7 None, built from scratch, bespoke for client.
I00010094 8 Multiple
I00010094 9 Custom
I00010111 5 0
I00010111 6 0
I00010111 7 0
I00010116 1 Desk Side;#IMAC
I00010116 2 PC Desktop/Laptop
I00010116 5 Multiple
I00010116 6 Large campus (>2,000 seats)
I00010116 7 Client Owned Service Manager
I00010116 8 Pressure from business units to improve service,Cost of current provider’s solution
I00010116 9 Leveraged;#Resident
I00010118 1 1
I00010118 1 5
I00010118 2 4
I00010118 3 5
I00010118 4 3
I00010118 5 No
I00010118 6 No
I00010118 7 1
I00010118 7 CIO
I00010118 8 No
I00010118 10 1
I00010125 1 4
I00010125 5 No
I00010125 8 Yes
I00010136 1 Client data center
I00010136 2 2
I00010136 3 8
I00010136 4 Windows 2003;#Windows 2008
I00010136 7 Oracle Database 11g R2 11.2.0.2
I00010147 1 Custom;#Enterprise;#BI
I00010147 2 100
I00010147 3 0.95
I00010147 4 No
I00010147 7 Traditional support model
I00010147 9 ASP;#C++;#J2EE;#Java;#JavaScript;#Oracle;#PowerBuilder;#SAP-ABAP;#Siebel Tools;#SQL;#VB;#VBScript
I00010147 10 Service Manager;#Predictive Pricing
I00010147 1 data center
I00010147 2 239
I00010147 3 223
I00010147 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00010147 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00010147 4 Yes
I00010147 5 Service Manager
I00010147 7 1
I00010147 8 Pressure from business units to improve service
I00010147 10 Password reset;#Service request catalog
I00010154 1 Desk Side;#IMAC
I00010154 2 PC Desktop/Laptop
I00010154 3 Desk Side=5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90%
I00010154 5 Multiple
I00010154 6 Large campus (>2,000 seats)
I00010154 7 SRA
I00010154 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00010154 9 Leveraged;#Resident
I00010162 1 Custom Development
I00010162 3 Agile
I00010162 5 Time and Materials
I00010162 6 Client
I00010162 8 Client
I00010162 9 Local
I00010162 10 Java;#P;#Magento
I00010167 1 Enhancement
I00010167 3 Waterfall
I00010167 5 Time and Materials
I00010167 9 Global
I00010167 10 Java;#JavaScript;#SQL;#ASP
I00010167 1 Enhancement
I00010167 3 Waterfall
I00010167 5 Time and Materials
I00010167 9 Global
I00010167 10 Java;#JavaScript;#SQL;#ASP
I00010167 1 Enhancement
I00010167 3 Waterfall
I00010167 5 Time and Materials
I00010167 9 Global
I00010167 10 Java;#JavaScript;#SQL;#ASP
I00010202 1 50 states plus American Samoa
I00010202 2 IDC US centers
I00010202 3 DSS;#MARS;#SURS
I00010202 10 4200
I00010203 1 50 states plus American Samoa
I00010203 2 In-state
I00010203 3 Eligibility;#Formulary management;#Interchange platform
I00010203 4 230000
I00010203 5 10000
I00010203 6 11210000
I00010203 7 9662000
I00010203 8 2.17E+09
I00010203 9 999
I00010203 10 999
I00010204 1 50 states plus American Samoa
I00010204 2 In-state
I00010204 3 Eligibility;#Formulary management;#Interchange platform
I00010204 4 230000
I00010204 5 10000
I00010204 6 11210000
I00010204 7 9662000
I00010204 8 2.17E+09
I00010204 9 999
I00010204 10 999
I00010211 1 4
I00010211 2 4
I00010211 3 4
I00010211 4 3
I00010211 5 No
I00010211 6 Yes
I00010211 8 Yes
I00010213 1 Enhancement;#Custom Development;#System Integration
I00010213 3 Agile
I00010213 5 Time and Materials
I00010213 8 Only
I00010213 9 Local
I00010213 10 Java;#JavaScript;#SQL
I00010213 1 Enhancement;#Custom Development;#System Integration
I00010213 3 Waterfall
I00010213 5 Time and Materials
I00010213 8 Only
I00010213 9 Local
I00010213 10 Java;#JavaScript;#SQL
I00010224 1 Enhancement
I00010224 3 Waterfall
I00010224 5 Fixed Price
I00010224 8 Client
I00010224 9 Local
I00010224 10 Java
I00010239 1 50 states plus American Samoa
I00010239 2 In-state
I00010239 3 Interchange platform;#MAPIR
I00010239 5 35000
I00010246 1 Consulting;#POC
I00010246 3 PRINCE and SSADM
I00010246 5 Fixed Price
I00010246 6 No hosting
I00010246 8 Acrotect
I00010246 9 Local
I00010246 10 JavaScript;#SQL;#HTML
I00010253 1 3
I00010253 2 3
I00010253 3 3
I00010253 4 1
I00010253 5 No
I00010253 6 Yes
I00010253 7 VP IT Operations
I00010253 8 Yes
I00010253 1 3
I00010253 2 3
I00010253 3 3
I00010253 4 1
I00010253 5 No
I00010253 6 Yes
I00010253 7 VP IT Operations
I00010253 8 Yes
I00010289 1 Break Fix;#Desk Side;#IMAC
I00010289 1 Client data center
I00010289 2 PC Desktop/Laptop;#Thin clients
I00010289 2 2500
I00010289 3 7x24 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppo
I00010289 3 500
I00010289 4 Windows 2003;#Windows 2008;#Redhat/Suse
I00010289 5 Multiple
I00010289 6 Non-campus locations (<2,000 seats)
I00010289 7 S4
I00010289 8 Low user satisfaction;#Pressure from business units to improve service,Cost of current provider’s solutio
I00010289 9 Walk-in center
I00010289 2 156
I00010289 4 None
I00010289 7 Hungary
I00010293 1 50 states plus American Samoa
I00010293 2 In-state
I00010293 3 Eligibility;#Eligibility;#Interchange platform
I00010293 4 1200000
I00010293 5 90000
I00010293 6 14000000
I00010293 7 44000000
I00010293 8 1200000
I00010295 1 Enhancement;#Custom Development
I00010295 3 Iterative
I00010295 5 Fixed Price
I00010295 8 Infosys
I00010295 9 Local
I00010295 10 .NET
I00010299 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00010299 3 MPI Methodology
I00010299 5 Rate Card TM
I00010299 9 Local
I00010299 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00010300 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00010300 3 MPI Methodology
I00010300 5 Rate Card TM
I00010300 9 Local
I00010300 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00010300 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00010300 3 MPI Methodology
I00010300 5 Rate Card TM
I00010300 9 Local
I00010300 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00010327 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00010327 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00010327 2 First Contact Resolution = 70%
I00010327 4 Yes
I00010327 5 Client Owned Service Manager
I00010327 7 Client Owned Service Manager
I00010327 7 1
I00010327 8 Low user satisfaction;#Pressure from business units to improve service,Cost of current provider’s solutio
I00010327 8 Low user satisfaction;#Pressure from business units to improve service;#Lack of innovative tooling with c
I00010327 10 Password reset;#Service request catalog;#Knowledge search
I00010340 5 0
I00010340 6 0
I00010340 7 0
I00010341 1 data center
I00010341 4 Windows 2003;#Windows 2008;#Redhat/Suse;#AIX
I00010348 1 Enhancement;#Itaú New Platform Trasury
I00010348 3 Itaú Business Modernizatrion - New Platform Trasury
I00010348 5 Fixed Price
I00010348 6 Itau Business with Support
I00010348 9 Local
I00010348 10 SQL;#.NET;#Apps Replace to a new Platform -
I00010358 1 data center
I00010358 2 25
I00010358 3 25
I00010358 4 Windows 2008;#Windows 2012
I00010358 5 N/A
I00010358 6 N/A
I00010358 7 Oracle 10
I00010358 8 MSSQL 2005, 2008, 2008R2, 2012
I00010358 9 N/A
I00010358 10 N/A
I00010358 1 data center
I00010358 2 25
I00010358 3 0
I00010358 4 Windows 2008;#Windows 2012
I00010358 5 N/A
I00010358 6 N/A
I00010358 7 Oracle 10
I00010358 8 MSSQL 2005, 2008, 2008R2, 2012
I00010358 9 N/A
I00010358 10 N/A
I00010358 1 data center
I00010358 2 20
I00010358 3 150
I00010358 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00010358 8 2005, 2008, 2012
I00010358 1 data center
I00010358 2 25
I00010358 3 0
I00010358 4 Windows 2008;#Windows 2012
I00010358 5 N/A
I00010358 6 N/A
I00010358 7 Oracle 10
I00010358 8 MSSQL 2005, 2008, 2008R2, 2012
I00010358 9 N/A
I00010358 10 N/A
I00010371 1 5
I00010371 2 2
I00010371 3 2
I00010371 4 1
I00010371 5 No
I00010371 6 Yes
I00010371 7 CIO
I00010371 8 No
I00010382 1 Custom
I00010382 2 1
I00010382 3 0.01
I00010382 4 Yes
I00010382 7 Traditional support model
I00010382 8 Operational SLA’s
I00010382 9 Java
I00010382 10 Applications Management Metrics Portal (AMMP)
I00010405 2 40
I00010405 4 Redhat/Suse
I00010405 5 Customer installation
I00010405 6 02.02.27
I00010405 7 11.2.0.4.3
I00010410 1 4
I00010410 3 4
I00010410 4 4
I00010410 5 Yes
I00010410 6 Yes
I00010410 7 CIO
I00010410 8 Yes
I00010414 1 50 states plus American Samoa
I00010414 2 In-state
I00010414 3 Interchange platform
I00010414 4 1200000
I00010414 5 90000
I00010414 6 14000000
I00010414 7 44000000
I00010414 8 1200000
I00010424 2 4
I00010424 3 Servers;#Storage;#Network;#Applications
I00010424 5 30
I00010424 6 6
I00010424 7 2
I00010424 8 Yes
I00010436 1 Custom
I00010436 2 1
I00010436 3 0.001
I00010436 4 Yes
I00010436 5 0
I00010436 6 0
I00010436 8 Operational SLA’s
I00010436 10 Client University;#Tiered Services;#App Classification
I00010442 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00010442 2 PC Desktop/Laptop;#Thin clients
I00010442 5 Multiple
I00010442 6 Non-campus locations (<2,000 seats)
I00010442 7 Client Owned Remedy
I00010442 9 Leveraged
I00010485 1 Deployment
I00010485 2 PC Desktop/Laptop
I00010485 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00010485 5 Multiple
I00010485 6 Large campus (>2,000 seats)
I00010485 7 N/A
I00010485 8 Client didn't have skillset
I00010485 9 Leveraged
I00010551 1 Break Fix
I00010551 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00010551 5 Multiple
I00010551 6 Large campus (>2,000 seats)
I00010551 7 SRA
I00010551 8 Inability of current provider to respond to changing client demands;#provider went into liquidation
I00010551 9 Resident
I00010697 5 0
I00010697 6 0
I00010697 7 0
I00010697 1 Enhancement;#Custom Development;#Consulting;#Assessment;#POC
I00010697 3 Waterfall
I00010697 5 Fixed Price
I00010697 6 Client
I00010697 8 Client;#Infosys;#Wipro
I00010697 9 Global
I00010707 1 50 states plus American Samoa
I00010707 2 In-state
I00010707 3 Breast care services;#DSS
I00010707 4 17617
I00010707 5 2755
I00010707 6 46655
I00010707 7 0
I00010707 8 2039967
I00010707 9 192
I00010707 10 0
I00010751 1 36
I00010751 3 67
I00010751 1 36
I00010751 3 67
I00010783 1 Deployment
I00010783 2 PC Desktop/Laptop
I00010783 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00010783 5 Multiple
I00010783 6 Large campus (>2,000 seats)
I00010783 7 client owned tool
I00010783 8 Pressure from business units to improve service,Cost of current provider’s solution
I00010783 9 Resident
I00010784 1 Enhancement
I00010784 3 Waterfall
I00010784 5 Fixed Price
I00010784 6 NA
I00010784 8 Local italian company
I00010784 9 Local
I00010784 10 Java;#JavaScript
I00010784 1 50 states plus American Samoa
I00010784 2 In-state
I00010784 3 Other Platform
I00010784 4 263000
I00010784 5 3000
I00010784 6 5784965
I00010784 7 8558931
I00010784 8 1.13E+09
I00010784 9 7500
I00010784 10 0
I00010785 1 50 states plus American Samoa
I00010785 2 IDC US centers
I00010785 4 263000
I00010785 5 3000
I00010785 6 5784965
I00010785 7 8558931
I00010785 8 1.13E+09
I00010785 9 7500
I00010785 10 8215
I00010789 1 Custom
I00010789 2 1
I00010789 3 0.07
I00010789 8 Operational SLA’s
I00010789 9 Other
I00010789 10 Service Manager
I00010789 1 Custom Development
I00010789 3 Waterfall
I00010789 5 Fixed Price
I00010789 8 N/A
I00010789 9 Local
I00010789 10 Java;#SQL;#C;#C++
I00010799 2 0
I00010799 3 0
I00010799 4 0
I00010799 5 N/A
I00010799 7 DB2
I00010799 8 BUR;#Archive;#DR;#Active
I00010799 9 FedRAMP
I00010799 10 Dedicated Leased line
I00010799 1 data center
I00010799 2 10
I00010799 3 0
I00010799 4 Windows 2008;#Windows 2012;#Oracle Linux
I00010799 5 N/A
I00010799 6 N/A
I00010799 7 Oracle 10
I00010799 8 MSSQL 2005, 2008, 2008R2, 2012
I00010799 9 N/A
I00010799 10 N/A
I00010824 1 Advisory/Strategy;#User Experience Design;#Implementation;#Infrastructure
I00010824 2 Oracle WebCenter Portal;#Fusion Middleware;#Oracle Identity Manager
I00010824 4 Desktop
I00010824 6 Client Site;#Global – Bangalore
I00010824 7 Fishbowl
I00010832 1 System Integration
I00010832 3 Iterative
I00010832 5 Time and Materials
I00010832 8 Amadeus
I00010832 9 Global
I00010832 10 Java;#.NET;#Security
I00010840 1 Enhancement
I00010840 3 Waterfall
I00010840 5 Time and Materials
I00010840 8 ;#Cognizant
I00010840 9 Local
I00010840 10 CA Gen
I00010844 1 Custom
I00010844 2 1
I00010844 3 0.001
I00010844 4 Yes
I00010844 5 0
I00010844 6 0
I00010844 8 Operational SLA’s
I00010844 10 Client University;#Tiered Services;#App Classification
I00010845 1 Custom Development;#BPS
I00010845 3 Agile
I00010845 5 Time and Materials
I00010845 9 Local
I00010845 10 Java;#.NET;#Cobol
I00010846 1 Custom;#Enterprise;#BI
I00010846 2 825
I00010846 3 1
I00010846 4 Yes
I00010846 5 0
I00010846 6 0
I00010846 8 Operational SLA’s
I00010846 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL;#SAS;#SQL;#VB;#VBScript;#XML
I00010846 10 Client University;#Tiered Services;#App Classification
I00010866 1 Custom
I00010866 7 Traditional support model
I00010866 9 J2EE;#Java;#Oracle;#SQL;#XML
I00010866 10 Service Manager
I00010867 2 Managed Firewall
I00010867 7 Business Requirements
I00010868 1 5
I00010868 2 4
I00010868 3 5
I00010868 4 3
I00010868 5 Yes
I00010868 6 Yes
I00010868 7 CIO
I00010868 8 No
I00010869 1 Custom Development
I00010869 3 Custom
I00010869 5 Fixed Price
I00010869 9 Local
I00010869 10 JavaScript;#SQL;#.NET;#Mobility;#HTML5
I00010882 1 50 states plus American Samoa
I00010882 2 In-state
I00010882 3 Eligibility;#Formulary management;#Interchange platform
I00010882 4 230000
I00010882 5 10000
I00010882 6 11210000
I00010882 7 9662000
I00010882 8 2.17E+09
I00010882 9 999
I00010882 10 999
I00010882 1 50 states plus American Samoa
I00010882 2 In-state
I00010882 3 Eligibility;#Formulary management;#Interchange platform
I00010882 4 230000
I00010882 5 10000
I00010882 6 11210000
I00010882 7 9662000
I00010882 8 2.17E+09
I00010882 9 999
I00010882 10 999
I00010920 1 System Integration
I00010920 3 Custom
I00010920 5 Time and Materials
I00010920 6 others, not defined yet
I00010920 8 ;#;#Capgemini;#other local
I00010920 9 Local
I00010920 10 tbd
I00010927 1 PC Desktop/Laptop
I00010927 2 First Contact Resolution = 70%
I00010927 4 Yes
I00010927 5 Client Owned Service Manager
I00010927 7 2
I00010927 8 Pressure from business units to improve service
I00010961 5 0
I00010961 6 0
I00010961 7 0
I00010967 1 Enhancement;#System Integration;#Consulting
I00010967 3 Waterfall
I00010967 5 Fixed Price
I00010967 8 Wipro
I00010967 9 Local
I00010967 10 SQL;#C;#C++;#Visual Basic;#Oracle Message Queue
I00010969 1 Consulting
I00010969 3 Waterfall
I00010969 5 Time and Materials
I00010969 9 Local
I00010969 10 Java
I00010984 1 IMAC;#Deployment
I00010984 2 PC Desktop/Laptop
I00010984 3 no sla
I00010984 5 Multiple
I00010984 6 Large campus (>2,000 seats)
I00010984 7 client tools
I00010984 8 refresh of desktop/laptop
I00010984 9 Resident
I00010995 1 data center
I00010995 2 2
I00010995 3 0
I00010995 4 AIX
I00010995 9 ECC 6
I00010995 1 data center
I00010995 2 36
I00010995 3 0
I00010995 4 Windows 2008;#Redhat/Suse
I00010995 5 v5.5+
I00010995 8 2008+
I00010995 9 ECC 6
I00010995 1 data center
I00010995 2 25
I00010995 3 116
I00010995 4 Solaris
I00010995 9 ECC 6
I00010995 1 data center
I00010998 1 data center
I00010998 2 15
I00010998 4 Windows 2008;#UX
I00011005 1 50 states plus American Samoa
I00011005 2 In-state
I00011005 3 MAPIR
I00011008 1 Application Management
I00011008 3 Iterative
I00011008 5 Fixed Price
I00011008 8 In-house
I00011008 9 Local
I00011008 10 Java;#Python;#Perl;#C
I00011055 1 Enhancement
I00011055 3 Waterfall
I00011055 5 Fixed Price
I00011055 8 Client
I00011055 9 Local
I00011055 10 Java;#SQL
I00011227 1 Enhancement;#Custom Development;#System Integration
I00011227 3 Client led
I00011227 5 FTE
I00011227 8 ;#TCS;#Infosys
I00011227 9 Global
I00011227 10 Java;#JavaScript;#SQL;#Mobility;#ABAP
I00011227 1 data center
I00011227 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX
I00011227 7 9, 10G, 11G, 12
I00011227 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00011227 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#BYOD
I00011227 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00011227 5 Multiple
I00011227 6 Large campus (>2,000 seats)
I00011227 7 Dedicated Service Manager
I00011227 8 Pressure from business units to improve service,Cost of current provider’s solution;#Pressure from busin
I00011227 9 Leveraged;#Resident;#Walk-in center
I00011227 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00011227 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#BYOD
I00011227 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00011227 5 Multiple
I00011227 6 Large campus (>2,000 seats)
I00011227 7 Dedicated Service Manager
I00011227 8 Pressure from business units to improve service
I00011227 9 Leveraged;#Resident;#Walk-in center
I00011228 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00011228 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#BYOD
I00011228 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00011228 5 Multiple
I00011228 6 Large campus (>2,000 seats)
I00011228 7 Dedicated Service Manager
I00011228 8 Pressure from business units to improve service
I00011228 9 Leveraged;#Resident;#Walk-in center
I00011228 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00011228 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#BYOD
I00011228 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00011228 5 Multiple
I00011228 6 Large campus (>2,000 seats)
I00011228 7 Dedicated Service Manager
I00011228 8 Pressure from business units to improve service
I00011228 9 Leveraged;#Resident;#Walk-in center
I00011228 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00011228 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#BYOD
I00011228 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00011228 5 Multiple
I00011228 6 Large campus (>2,000 seats)
I00011228 7 Dedciated Service Manager
I00011228 8 Pressure from business units to improve service
I00011228 9 Leveraged;#Resident;#Walk-in center
I00011229 1 TAP
I00011229 3 AMS;#EMEA;#APJ
I00011229 4 India;#Costa Rica;#Poland, China
I00011229 6 BES-Business Exchange Services;#BPO Portal;#CRM-MS Dynamics;#OB10;#Scanning (DPS)
I00011229 8 SAP
I00011229 10 # of Supplier invoices processed;## of Return to Vendor;#Invoice Cycle Time;#Call Center Volume
I00011229 1 TAP
I00011229 3 AMS;#EMEA;#APJ
I00011229 4 India;#Costa Rica;#Poland, China
I00011229 6 BES-Business Exchange Services;#BPO Portal;#CRM-MS Dynamics;#OB10;#Scanning (DPS)
I00011229 8 SAP
I00011229 10 # of Supplier invoices processed;## of Return to Vendor;#Invoice Cycle Time;#Call Center Volume
I00011231 1 Custom;#Enterprise;#BI
I00011231 4 Yes
I00011231 7 Traditional support model
I00011231 8 Operational SLA’s
I00011231 9 C#;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#SAP-ABAP;#SQL;#XML
I00011231 1 Custom;#Enterprise;#BI
I00011231 4 Yes
I00011231 7 Traditional support model
I00011231 8 Operational SLA’s
I00011231 9 C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#SAP-ABAP;#SQL;#XML
I00011231 1 Custom;#Enterprise;#BI
I00011231 4 Yes
I00011231 7 Traditional support model
I00011231 8 Operational SLA’s
I00011231 9 C#;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/SQL;#SAP-ABAP;#SQL;#XML
I00011231 10 Tiered Services
I00011231 1 Custom;#Enterprise;#BI
I00011231 4 Yes
I00011231 7 Traditional support model
I00011231 8 Operational SLA’s
I00011231 9 C;#C#;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/SQL;#SAP-ABAP;#SQL
I00011231 10 Tiered Services
I00011231 1 Custom;#Enterprise;#BI
I00011231 4 Yes
I00011231 7 Traditional support model
I00011231 8 Operational SLA’s
I00011231 9 C;#C#;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/SQL;#SAP-ABAP;#SQL;#XML
I00011231 10 Tiered Services
I00011231 1 Custom;#Enterprise;#BI
I00011231 4 Yes
I00011231 7 Traditional support model
I00011231 8 Operational SLA’s
I00011231 9 C;#C#;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/SQL;#SAP-ABAP;#SQL;#XML
I00011231 10 Tiered Services
I00011231 1 Custom;#Enterprise;#BI
I00011231 4 Yes
I00011231 7 Traditional support model
I00011231 8 Operational SLA’s
I00011231 9 C;#C#;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/SQL;#SAP-ABAP;#SQL;#XML
I00011231 10 Tiered Services
I00011249 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00011249 2 PC Desktop/Laptop
I00011249 5 Multiple
I00011249 6 Non-campus locations (<2,000 seats)
I00011249 7 CA Service Desk
I00011249 8 Longterrm Stability using Atlas ()
I00011249 9 Resident
I00011264 1 170
I00011264 2 35737422
I00011264 3 1
I00011264 4 1
I00011264 5 Yes
I00011264 8 Yes
I00011264 9 No
I00011264 10 No
I00011276 5 0
I00011276 6 0
I00011276 7 0
I00011296 5 0
I00011296 6 0
I00011296 7 0
I00011297 1 Maintenance and support for our hospital information system called HCIS
I00011297 3 Custom
I00011297 5 FTE
I00011297 8 none
I00011297 9 Local
I00011297 10 Java;#JavaScript
I00011305 1 System Integration
I00011305 3 Waterfall
I00011305 5 Fixed Price
I00011305 6 Client
I00011305 8 ;#;#Capgemini;#Infosys;#NTT
I00011305 9 Local
I00011305 10 Java;#JavaScript;#P;#Python;#SQL;#Perl
I00011309 5 0
I00011309 6 0
I00011309 7 0
I00011320 1 uplift to mged service
I00011320 3 commercial
I00011320 5 fixed unit price volume based
I00011320 8 Inhouse
I00011320 9 Local
I00011320 10 NA
I00011320 1 On-premises
I00011320 2 Bank Manages OSI so no visibility across non-/Fujitsu/AWS, however they have just started offering 2012
I00011320 4 No Physical Images, all Virtual in bank ODP Hybrid Cloud
I00011320 9 Believe bank has Websphere+OSI images in the HCC but don’t know number or version
I00011320 10 Believe bank may have JBOSS+OSI images in HCC but don’t know number or version
I00011338 1 Enhancement;#Custom Development
I00011338 5 Time and Materials
I00011338 8 Boeing and BAE Systems
I00011338 9 Local
I00011338 10 C++
I00011345 1 Enhancement;#Group Sales, small development, and data tasks
I00011345 3 Agile
I00011345 5 Fixed Price
I00011345 6 Ministry of Defense
I00011345 8 None
I00011345 9 Local
I00011345 10 JavaScript;#SQL;#C#;#.NET
I00011345 1 Enhancement;#Group Sales, small development, and data tasks
I00011345 3 Agile
I00011345 5 Fixed Price
I00011345 6 Ministry of Defense
I00011345 8 None
I00011345 9 Local
I00011345 10 JavaScript;#SQL;#C#;#.NET
I00011362 1 PC Desktop/Laptop;#Thin clients
I00011362 2 Custom SLA
I00011362 4 No
I00011362 5 tools Service Manager, Asset Manager
I00011362 7 3
I00011362 8 Cost of current provider’s solution;#Inability of current provider to respond to changing client demands
I00011370 5 0
I00011370 6 0
I00011370 7 0
I00011371 1 1000+
I00011371 2 50-80%
I00011371 3 Legacy;#Mainframe
I00011371 6 No
I00011371 7 Microsoft;#.net and ASP
I00011371 9 Not Applicable
I00011371 10 Don’t Know
I00011372 2 0
I00011372 3 0
I00011372 4 0
I00011372 5 mainframe licence fees
I00011372 6 bespoke
I00011372 7 DB2, ISAM
I00011372 8 BUR;#Active
I00011372 9 None
I00011372 10 Dedicated Leased line
I00011374 1 data center
I00011376 2 12
I00011376 3 Servers
I00011376 5 200
I00011376 7 0
I00011394 1 Enhancement;#Custom Development;#System Integration;#POC
I00011394 1 Custom
I00011394 2 100
I00011394 3 Waterfall
I00011394 3 0.3
I00011394 4 No
I00011394 5 Fixed Price
I00011394 6 Client
I00011394 7 Traditional support model
I00011394 8 ;#;#Capgemini;#Everis; TECNOCOM
I00011394 8 Operational SLA’s
I00011394 9 DB2;#Java;#Oracle;#PL/1
I00011394 9 Local
I00011394 10 Applications Management Metrics Portal (AMMP);#Operational Service Level Tool (OSL)
I00011394 10 Java;#PL1
I00011407 1 PC Desktop/Laptop;#Thin clients
I00011407 1 data center
I00011407 2 Telephone Responsiveness = 80% within 30 seconds
I00011407 2 96
I00011407 3 340
I00011407 4 Windows 2003;#Windows 2008;#Redhat/Suse
I00011407 4 No
I00011407 5 Service Manager Switzerland (it is an own instance)
I00011407 6 7
I00011407 7 11gR2
I00011407 8 MS SQL 2005 + 2008
I00011407 10 Password reset;#Service request catalog
I00011410 1 Client data center
I00011410 2 50
I00011410 3 150
I00011410 4 Windows 2003;#Windows 2008;#UX;#-UX Service Guard packages
I00011410 5 N/A
I00011410 6 B.2.2.15.14
I00011410 7 10.2.0.4, 11.2.0.3
I00011410 8 9.00.4035.00, 10.0.5841, 10.50.4000.0
I00011410 9 N/A
I00011410 10 N/A
I00011411 1 4
I00011411 2 5
I00011411 3 2
I00011411 4 3
I00011411 5 No
I00011411 6 No
I00011411 7 Liz Theophille
I00011411 8 Yes
I00011411 1 4
I00011411 2 5
I00011411 3 2
I00011411 4 3
I00011411 5 No
I00011411 6 No
I00011411 7 Liz Theophillle
I00011411 8 Yes
I00011428 5 0
I00011428 6 0
I00011428 7 0
I00011430 5 0
I00011430 6 0
I00011430 7 0
I00011431 1 Custom;#Enterprise
I00011431 1 data center
I00011431 2 38
I00011431 2 80
I00011431 3 0.4
I00011431 4 Windows 2012;#Redhat/Suse
I00011431 4 Yes
I00011431 5 0
I00011431 6 Yes
I00011431 6 0
I00011431 7 Traditional support model
I00011431 7 Version 10 and 11
I00011431 8 Non-standard service levels
I00011431 8 Multiple
I00011431 9 COBOL;#HTML;#Java;#JavaScript;#JCL;#Oracle;#PL/1;#SAP-ABAP;#Siebel Tools;#XML
I00011431 9 Yes
I00011431 10 Applications Management Metrics Portal (AMMP);#Applications Performance Monitoring (APM)
I00011432 1 data center
I00011432 2 38
I00011432 6 Yes
I00011432 7 Version 10 and 11
I00011432 8 Multiple
I00011432 9 Yes
I00011432 1 Custom;#Enterprise
I00011432 2 80
I00011432 3 0.4
I00011432 4 Yes
I00011432 5 0
I00011432 6 0
I00011432 7 Traditional support model
I00011432 8 Non-standard service levels
I00011432 9 COBOL;#HTML;#Java;#JavaScript;#JCL;#Oracle;#PL/1;#SAP-ABAP;#Siebel Tools;#XML
I00011432 10 Applications Management Metrics Portal (AMMP);#Applications Performance Monitoring (APM)
I00011432 1 data center
I00011432 2 169
I00011432 4 Windows 2012;#Redhat/Suse
I00011432 6 yes
I00011432 7 version 10 an 11
I00011432 8 Multiple
I00011432 9 yes
I00011432 1 data center
I00011432 2 38
I00011432 4 Windows 2012;#Redhat/Suse
I00011432 5 Yes
I00011432 6 Version 10 and 11
I00011432 7 Multiple
I00011432 8 Yes
I00011432 10 Yes
I00011443 1 Cloud
I00011443 1 Cloud
I00011443 2 1
I00011443 2 1
I00011443 4 Yes
I00011443 4 Yes
I00011443 8 Business SLA’s
I00011443 8 Business SLA’s
I00011443 9 J2EE;#Java;#JavaScript;#SQL;#XML
I00011443 9 J2EE;#Java;#JavaScript;#SQL;#XML
I00011443 10 Service Manager
I00011443 10 Service Manager
I00011542 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00011542 3 MPI Methodology
I00011542 5 Rate Card TM
I00011542 9 Local
I00011542 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00011544 5 0
I00011544 6 0
I00011544 7 0
I00011545 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00011545 3 MPI Methodology
I00011545 5 Rate Card TM
I00011545 9 Local
I00011545 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00011546 2 0
I00011546 3 0
I00011546 4 0
I00011546 6 ;#CA
I00011546 8 NA for this deal
I00011546 9 None
I00011546 10 Leverage Internet Service
I00011547 1 IMAC;#Deployment
I00011547 2 PC Desktop/Laptop
I00011547 3 no sla
I00011547 5 Multiple
I00011547 6 Large campus (>2,000 seats)
I00011547 7 client tools
I00011547 8 refresh of desktop/laptop
I00011547 9 Resident
I00011549 1 Custom
I00011549 4 No
I00011549 1 IMAC;#Deployment
I00011549 2 PC Desktop/Laptop
I00011549 3 no sla
I00011549 5 Multiple
I00011549 6 Large campus (>2,000 seats)
I00011549 7 client tools
I00011549 8 refresh of desktop/laptop
I00011549 9 Leveraged
I00011560 1 50 states plus American Samoa
I00011560 2 IDC US centers
I00011560 3 Drug file;#DSS;#Eligibility;#Enterprise data warehouse;#Interchange platform;#MAPIR;#MARS;#PBM;#Ph
I00011560 4 3600000
I00011560 5 120000
I00011560 6 72000000
I00011560 7 80000000
I00011560 8 2.2E+10
I00011560 9 160000
I00011565 1 Implementation
I00011565 2 Oracle Siebel, Order and Service Management, AIA, and Universal Inventory Management (Oracle Comm
I00011565 4 Mobile
I00011565 6 Client Site
I00011565 1 Implementation;#Application Management
I00011565 2 Fusion Middleware;#Oracle Communications Suite (SBL, AIA, OSM, UIM)
I00011565 4 Mobile
I00011565 6 Client Site
I00011565 1 Implementation
I00011565 2 Fusion Middleware;#Siebel, Order and Service Management (OSM), Unified Inventory Management (UIM
I00011565 4 Mobile
I00011565 6 Client Site
I00011565 1 Implementation;#Application Management
I00011565 2 Fusion Middleware;#Oracle Communications Suite (SBL, AIA, OSM, UIM)
I00011565 4 Mobile
I00011565 6 Client Site
I00011565 1 Implementation;#Application Management
I00011565 2 Fusion Middleware;#Oracle Communications Suite (SBL, AIA, OSM, UIM)
I00011565 4 Mobile
I00011565 6 Client Site
I00011566 1 Implementation;#Application Management
I00011566 2 Fusion Middleware;#Oracle Communications Suite (SBL, AIA, OSM, UIM)
I00011566 4 Mobile
I00011566 6 Client Site
I00011589 5 0
I00011589 6 0
I00011589 7 0
I00011592 1 Custom
I00011592 4 Yes
I00011592 8 Non-standard service levels
I00011593 1 POC
I00011593 3 Iterative
I00011593 5 Fixed Price
I00011593 9 Global
I00011593 10 Cobol;#Pacbase
I00011604 1 Custom
I00011604 2 1
I00011604 3 0.8
I00011604 4 No
I00011604 5 0
I00011604 6 0
I00011604 7 Traditional support model
I00011604 8 SLO’s only
I00011604 9 HTML;#Java;#XML
I00011604 10 Service Manager
I00011609 1 Custom
I00011609 2 1
I00011609 3 0.001
I00011609 4 Yes
I00011609 5 0
I00011609 6 0
I00011609 8 Operational SLA’s
I00011609 10 Client University;#Tiered Services;#App Classification
I00011612 2 Profitability/lifetime value
I00011612 3 Excel;#Business Objects
I00011612 4 Transactions
I00011612 7 Vertica
I00011612 8 Pilot
I00011613 1 Enhancement
I00011613 3 Custom
I00011613 5 Time and Materials
I00011613 6 Client
I00011613 9 Local
I00011631 1 data center
I00011631 2 2
I00011631 3 0
I00011631 4 Nonstop H06.25.00
I00011632 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00011632 1 PC Desktop/Laptop;#Thin clients
I00011632 1 Client data center
I00011632 1 Custom;#Enterprise
I00011632 2 Telephone Responsiveness = 80% within 60 seconds
I00011632 2 PC Desktop/Laptop;#Thin clients;#BYOD
I00011632 2 105
I00011632 3 0.9
I00011632 4 Tandem/ Non-Stop platform
I00011632 4 No
I00011632 5 Single
I00011632 5 SRA
I00011632 5 0
I00011632 6 Non-campus locations (<2,000 seats)
I00011632 6 0
I00011632 7 SRA
I00011632 7 1
I00011632 8 Pressure from business units to improve service,Cost of current provider’s solution
I00011632 8 Pressure from business units to improve service
I00011632 8 SLO’s only;#Non-standard service levels
I00011632 9 C;#C++;#COBOL;#Java;#Lotus Notes;#Mapper;#Oracle;#SAP-ABAP;#SQL
I00011632 9 Resident;#Walk-in center
I00011632 10 Service Manager
I00011644 1 Custom;#Enterprise;#BI
I00011644 2 ALM/QC;#Performance Center/LoadRunner
I00011644 2 70
I00011644 3 Functionality;#Performance
I00011644 3 0.1
I00011644 4 UAT
I00011644 4 No
I00011644 5 0
I00011644 6 0
I00011644 7 0
I00011644 8 SLO’s only;#Operational SLA’s
I00011644 9 No
I00011644 10 Applications Performance Monitoring (APM);#Tiered Services
I00011667 5 0
I00011667 6 0
I00011667 7 0
I00011686 1 Enhancement;#Custom Development;#System Integration
I00011686 3 Waterfall
I00011686 5 Time and Materials
I00011686 8 ;#Capgemini;#Cognizant;#Wipro
I00011686 9 Local
I00011686 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00011687 1 Enhancement;#Custom Development;#System Integration
I00011687 3 Waterfall
I00011687 5 Time and Materials
I00011687 8 ;#Capgemini;#Cognizant;#Wipro
I00011687 9 Local
I00011687 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00011687 1 Enhancement;#Custom Development;#System Integration
I00011687 3 Waterfall
I00011687 5 Time and Materials
I00011687 8 ;#Capgemini;#Cognizant;#Wipro
I00011687 9 Local
I00011687 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00011687 1 Enhancement;#Custom Development;#System Integration
I00011687 3 Waterfall
I00011687 5 Time and Materials
I00011687 8 ;#Capgemini;#Cognizant;#Wipro
I00011687 9 Local
I00011687 10 Cobol;#ASP, Assembler, Cool:Gen, DB2, JCL, Oracle
I00011688 1 installation
I00011688 3 Custom
I00011688 5 Fixed Price
I00011688 8 Client
I00011688 9 Local
I00011689 5 0
I00011689 6 0
I00011689 7 0
I00011702 1 Break Fix;#Desk Side
I00011702 1 data center
I00011702 2 PC Desktop/Laptop;#Thin clients
I00011702 3 6*8 hours with 3 days window for fixing
I00011702 4 Windows 2008;#Windows 2012;#Redhat/Suse;#UX
I00011702 5 Multiple
I00011702 6 Non-campus locations (<2,000 seats)
I00011702 7 Client Owned Service Manager
I00011702 8 Part of the overall contract
I00011702 9 Leveraged
I00011704 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00011704 2 PC Desktop/Laptop
I00011704 3 7x24 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests
I00011704 5 Multiple
I00011704 6 Non-campus locations (<2,000 seats)
I00011704 8 urgent operational requirement for Afganistan operation
I00011704 9 Leveraged;#Resident
I00011704 1 Custom Development
I00011704 3 Custom
I00011704 5 Fixed Price
I00011704 6 none
I00011704 8 QinetiQ
I00011704 9 Local
I00011704 10 n/a
I00011708 1 Custom
I00011708 2 1
I00011708 4 Yes
I00011708 5 0
I00011708 6 0
I00011708 8 Operational SLA’s
I00011708 9 C++
I00011708 1 Custom
I00011708 2 1
I00011708 5 0
I00011708 6 0
I00011708 8 Operational SLA’s
I00011708 9 C++
I00011718 1 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00011718 1 In country
I00011718 1 1280
I00011718 2 FCR = 75%
I00011718 2 0
I00011718 2 1
I00011718 3 Servers;#Storage
I00011718 3 0 - 200
I00011718 4 100
I00011718 4 No
I00011718 5 SRA
I00011718 5 120
I00011718 5 1
I00011718 6 ;#Lenovo
I00011718 6 0
I00011718 7 0
I00011718 7 1
I00011718 8 Low user satisfaction;#Pressure from business units to improve service
I00011718 8 No
I00011718 9 ITIL v3
I00011718 9 0.05
I00011718 10 Image Management;#Encryption
I00011719 1 Custom;#Enterprise
I00011719 1 data center
I00011719 2 393
I00011719 2 60
I00011719 3 496
I00011719 3 1
I00011719 4 Windows 2003;#Windows 2008;#UX;#Solaris;#AIX;#Linux
I00011719 4 Yes
I00011719 7 Traditional support model
I00011719 7 Oracle 11gR2
I00011719 8 SQL Server Integration Services
I00011719 8 Operational SLA’s
I00011719 9 C#;#Oracle;#SQL
I00011719 10 Service Manager
I00011722 1 50 states plus American Samoa
I00011722 2 In-state
I00011722 3 Interchange platform
I00011722 4 1200000
I00011722 5 38000
I00011722 6 7500000
I00011722 7 30000000
I00011722 8 4.4E+09
I00011722 9 675
I00011722 10 1000
I00011727 1 Consulting
I00011727 3 Custom
I00011727 5 Time and Materials
I00011727 6 Client
I00011727 8 Client
I00011727 9 Local
I00011727 10 MetaVance Application
I00011729 5 0
I00011729 6 0
I00011729 7 0
I00011732 1 Custom Development
I00011732 3 Agile
I00011732 5 Time and Materials
I00011732 6 Client
I00011732 8 Client
I00011732 9 Local
I00011732 10 Java;#P;#Magento
I00011748 1 4
I00011748 2 4
I00011748 3 4
I00011748 4 4
I00011748 5 No
I00011748 6 Yes
I00011748 7 Geoff Robinson
I00011748 8 No
I00011750 1 4
I00011750 2 4
I00011750 3 4
I00011750 4 4
I00011750 5 No
I00011750 6 Yes
I00011750 7 Geoff Robinson
I00011750 8 No
I00011751 1 4
I00011751 2 4
I00011751 3 4
I00011751 4 4
I00011751 5 No
I00011751 6 Yes
I00011751 7 Geoff Robinson
I00011751 8 No
I00011753 2 0
I00011753 3 0
I00011753 4 0
I00011753 5 N/A
I00011753 7 DB2
I00011753 8 BUR;#Archive;#DR;#Active
I00011753 9 FedRAMP
I00011753 10 Dedicated Leased line
I00011781 5 Home-grown, in house billing applications
I00011781 6 ;#CA
I00011781 7 IMS
I00011781 8 Archive;#DR;#Active
I00011781 9 HIPAA;#PCI
I00011781 10 VPN;#Dedicated Leased line
I00011791 1 50 states plus American Samoa
I00011791 2 In-state
I00011791 3 IIS
I00011798 1 Client data center
I00011798 1 Client data center
I00011798 2 250
I00011798 3 20
I00011798 4 Windows 2008;#Windows 2012;#UX;#AIX
I00011798 4 Windows 2008;#Windows 2012;#UX;#AIX
I00011798 5 WAS MQ
I00011798 5 WAS MQ
I00011798 8 Latest
I00011798 8 Latest
I00011832 5 0
I00011832 6 0
I00011832 7 0
I00011833 1 In region
I00011833 2 500
I00011833 5 SAP
I00011833 7 Oracle DB;#SQL
I00011833 8 Archive;#Active
I00011833 10 Dedicated Leased line
I00011842 1 Custom
I00011842 2 1
I00011842 3 1
I00011842 4 No
I00011842 5 0
I00011842 6 0
I00011842 7 Traditional support model
I00011842 8 Operational SLA’s
I00011842 9 SQL
I00011842 10 Service Manager
I00011848 1 0
I00011848 2 0
I00011848 3 0
I00011848 4 0
I00011848 5 No
I00011848 8 Yes
I00011848 9 No
I00011848 10 No
I00011867 1 Custom Development
I00011867 3 Custom
I00011867 5 Fixed Price
I00011867 6 Ortec
I00011867 8 SAP
I00011867 9 Local
I00011867 10 Java;#SQL
I00011893 1 50 states plus American Samoa
I00011893 2 In-state
I00011893 3 DSS;#Other Platform
I00011899 1 Desk Side
I00011899 2 PC Desktop/Laptop
I00011899 5 Multiple
I00011899 6 Large campus (>2,000 seats)
I00011899 9 Walk-in center
I00011899 1 Desk Side
I00011899 2 PC Desktop/Laptop
I00011899 5 Multiple
I00011899 6 Large campus (>2,000 seats)
I00011899 9 Walk-in center
I00011900 1 Desk Side
I00011900 2 PC Desktop/Laptop
I00011900 5 Multiple
I00011900 6 Large campus (>2,000 seats)
I00011900 9 Walk-in center
I00011901 1 Custom
I00011901 2 1
I00011901 3 0.03
I00011901 4 No
I00011901 7 Traditional support model
I00011901 8 Business SLA’s
I00011901 9 C;#HTML;#Java;#Oracle;#SQL
I00011934 1 50 states plus American Samoa
I00011934 2 In-state
I00011934 3 Interchange platform
I00011934 4 1200000
I00011934 5 90000
I00011934 6 14000000
I00011934 7 44000000
I00011934 8 1200000
I00011941 1 50 states plus American Samoa
I00011941 2 In-state
I00011941 3 DSS;#Other Platform
I00011942 1 System Integration
I00011942 3 Agile
I00011942 5 Time and Materials
I00011942 6 Telstra
I00011942 8 ;#Infosys
I00011942 9 Local
I00011942 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#Visual Basic;#.NET;#Cloud
I00011945 1 4
I00011945 2 5
I00011945 3 5
I00011945 4 3
I00011945 5 Yes
I00011945 6 No
I00011945 7 CIO
I00011945 8 Yes
I00011947 1 Custom Development
I00011947 3 Custom
I00011947 5 Fixed Price
I00011947 9 Local
I00011947 10 Security;#Linux
I00011970 1 50 states plus American Samoa
I00011970 2 IDC US centers
I00011970 3 Other Platform
I00011982 1 50 states plus American Samoa
I00011982 2 In-state
I00011982 3 DSS;#Other Platform
I00011993 1 100-1000
I00011993 2 30-50%
I00011993 3 Mainframe
I00011993 6 No
I00011993 7 Java;#Open Source SAP;#Oracle
I00011993 9 Not Applicable
I00011993 10 > 20%
I00011997 1 Desk Side
I00011997 2 PC Desktop/Laptop
I00011997 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00011997 5 Single
I00011997 6 Non-campus locations (<2,000 seats)
I00011997 7 Client Owned ServiceNow
I00011997 8 easier management and lower cost
I00011997 9 Resident
I00012005 1 System Integration;#Upgrade of K2 package.
I00012005 3 Waterfall
I00012005 5 Fixed Price
I00012005 8 Capgemini;#Novabase, local provider
I00012005 9 Local
I00012005 10 .NET;#K2 technologies
I00012006 4 No
I00012006 7 Central Organization for Resolution and Escalation (CORE)
I00012006 8 Operational SLA’s
I00012006 9 Oracle
I00012036 1 Custom Development
I00012036 3 Agile
I00012036 5 Time and Materials
I00012036 6 Client
I00012036 9 Local
I00012036 10 Java;#SQL
I00012036 1 Custom
I00012036 2 52
I00012036 3 1
I00012036 4 No
I00012036 5 0
I00012036 6 0
I00012036 8 Operational SLA’s
I00012036 9 ASP;#Assembler;#C++;#COBOL;#DB2;#HTML;#Java;#JCL;#JSP;#Oracle;#PeopleSoft;#PL/SQL;#PowerBuild
I00012036 10 Service Manager
I00012036 1 data center
I00012036 2 180
I00012036 3 800
I00012036 4 Windows 2003;#Windows 2008;#Windows 2012;#UX;#Solaris
I00012036 7 Version 10
I00012036 8 Version 5
I00012038 1 New Mobile Workflow;#Large Scale Mobile Enablement
I00012038 2 B2E
I00012038 3 101-1000,
I00012038 4 New Business
I00012038 6 0
I00012038 7 Using a global agreement named: KONY
I00012038 8 Multiple
I00012038 9 Custom
I00012040 1 data center
I00012041 1 data center
I00012042 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012042 2 PC Desktop/Laptop
I00012042 5 Multiple
I00012042 6 Non-campus locations (<2,000 seats)
I00012042 7 SRA
I00012042 8 This is just normal add on work to existing contract
I00012042 9 Leveraged;#Resident;#Walk-in center
I00012047 1 Custom
I00012047 2 100
I00012047 3 0.3
I00012047 4 No
I00012047 7 Traditional support model
I00012047 8 Operational SLA’s
I00012047 9 DB2;#Java;#Oracle;#PL/1
I00012047 10 Applications Management Metrics Portal (AMMP);#Operational Service Level Tool (OSL)
I00012048 1 Enhancement
I00012048 3 Custom
I00012048 5 Fixed Price
I00012048 6 N/A
I00012048 8 ;#Local italian company
I00012048 9 Local
I00012048 10 Java;#.NET
I00012051 1 Enhancement
I00012051 3 Custom
I00012051 5 Fixed Price
I00012051 6 n/a
I00012051 8 local italian company
I00012051 9 Local
I00012051 10 Java;#JavaScript;#Cobol
I00012053 1 Custom
I00012053 4 No
I00012053 7 Traditional support model
I00012053 8 Operational SLA’s
I00012053 9 J2EE;#Java;#JavaScript;#XML
I00012053 10 Service Manager
I00012064 1 Enhancement
I00012064 3 Waterfall
I00012064 5 Time and Materials
I00012064 9 Global
I00012064 10 Java;#JavaScript;#SQL;#ASP
I00012075 1 On-premises
I00012075 2 0
I00012075 3 0
I00012075 4 0
I00012075 5 N/A
I00012075 6 ;#CA
I00012075 7 DB2
I00012075 8 BUR;#DR
I00012075 9 PCI
I00012075 10 VPN;#Leverage Internet Service
I00012087 1 3 virtual W2008, 0 physical
I00012087 3 9 virtual, 2 physical
I00012087 7 BMC Remedy
I00012087 10 2.2.15
I00012088 1 4
I00012088 2 1
I00012088 3 4
I00012088 4 1
I00012088 5 No
I00012088 6 No
I00012088 7 Koos van der Straaten
I00012088 8 No
I00012122 1 Custom;#Enterprise
I00012122 2 30
I00012122 4 Yes
I00012122 7 Traditional support model
I00012122 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00012124 1 Client data center
I00012124 1 Custom
I00012124 2 100
I00012124 3 0.3
I00012124 4 Windows 2012;#Redhat/Suse
I00012124 4 No
I00012124 7 Traditional support model
I00012124 7 11
I00012124 8 Operational SLA’s
I00012124 9 DB2;#Java;#Oracle;#PL/1
I00012124 10 Applications Management Metrics Portal (AMMP);#Operational Service Level Tool (OSL)
I00012127 1 4
I00012127 2 4
I00012127 3 4
I00012127 4 No
I00012127 4 3
I00012127 5 No
I00012127 6 No
I00012127 7 N/A - mixed bag of business changes
I00012127 8 No
I00012128 1 Custom
I00012128 4 No
I00012128 7 Traditional support model
I00012128 8 Operational SLA’s;#Business SLA’s
I00012128 9 Oracle
I00012131 5 0
I00012131 6 0
I00012131 7 0
I00012155 1 HR & Payroll
I00012155 3 AMS
I00012155 4 Mexico City, MX
I00012155 6 Meta4
I00012155 8 Oracle
I00012155 10 # of Assets Setup
I00012165 1 Custom Development;#System Integration
I00012165 3 PRINCE and SSADM
I00012165 5 Fixed Price
I00012165 6 Client
I00012165 8 ASL, PCCW, Azeus
I00012165 9 Local
I00012165 10 Java;#JavaScript;#SQL
I00012186 1 data center
I00012186 2 239
I00012186 3 223
I00012186 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00012206 1 Client data center
I00012206 2 200
I00012206 3 300
I00012206 4 Windows 2008;#Windows 2012;#Redhat/Suse;#AIX
I00012206 7 12
I00012206 8 2008 /2012
I00012210 1 Client data center
I00012210 2 24
I00012210 3 72
I00012210 4 Windows 2008;#AS/400
I00012210 5 N/A
I00012210 6 N/A
I00012210 7 N/A
I00012210 8 2003, 2008; plans in progress to upgrade 2012
I00012210 10 Version 2011
I00012214 1 Maintenance and support for our hospital information system called HCIS
I00012214 3 Custom
I00012214 5 FTE
I00012214 8 none
I00012214 9 Local
I00012214 10 Java;#JavaScript
I00012215 1 Custom
I00012215 2 1
I00012215 3 1
I00012215 4 No
I00012215 5 0
I00012215 6 0
I00012215 7 Traditional support model
I00012215 8 Operational SLA’s
I00012215 9 Oracle;#Oracle Dev 2K/FORMS
I00012215 1 Custom
I00012215 2 3
I00012215 3 1
I00012215 4 No
I00012215 5 0
I00012215 6 0
I00012215 8 Operational SLA’s
I00012215 9 Informix;#Java;#JavaScript;#JSP;#Mantis;#Oracle
I00012215 10 Operational Service Level Tool (OSL)
I00012219 1 Maintenance and support for our hospital information system called HCIS
I00012219 3 Custom
I00012219 5 FTE
I00012219 8 none
I00012219 9 Local
I00012219 10 Java;#JavaScript
I00012219 1 Custom
I00012219 2 1
I00012219 3 1
I00012219 4 No
I00012219 7 Traditional support model
I00012219 8 Operational SLA’s
I00012219 9 Java;#Oracle
I00012221 1 4
I00012221 2 4
I00012221 3 2
I00012221 4 2
I00012221 5 No
I00012221 6 Yes
I00012221 7 Ahold EU CIO
I00012221 8 Yes
I00012235 1 Custom;#Enterprise
I00012235 2 80
I00012235 3 0.4
I00012235 4 No
I00012235 5 0
I00012235 6 0
I00012235 7 Traditional support model
I00012235 8 Non-standard service levels
I00012235 9 COBOL;#HTML;#Java;#JavaScript;#JCL;#Oracle;#PL/1;#SAP-ABAP;#Siebel Tools;#XML
I00012235 10 Applications Management Metrics Portal (AMMP);#Applications Performance Monitoring (APM)
I00012235 1 Custom;#Enterprise
I00012235 2 80
I00012235 3 0.4
I00012235 4 No
I00012235 5 0
I00012235 6 0
I00012235 7 Traditional support model
I00012235 8 Non-standard service levels
I00012235 9 COBOL;#HTML;#Java;#JavaScript;#JCL;#Oracle;#PL/1;#SAP-ABAP;#Siebel Tools;#XML
I00012235 10 Applications Management Metrics Portal (AMMP);#Applications Performance Monitoring (APM)
I00012236 1 Custom
I00012236 2 1
I00012236 3 1
I00012236 4 No
I00012236 7 Traditional support model
I00012242 2 218
I00012242 3 706
I00012242 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00012242 5 6.5, 8.0
I00012242 6 2.2.15
I00012242 7 10g, 11g y 12c
I00012242 8 Ms-SQL Server 2005, Ms-SQL Server 2008, Ms-SQL Server 2012
I00012245 1 Staff Augmentation
I00012245 3 N/A
I00012245 5 Time and Materials
I00012245 6 N/A
I00012245 8 TCS
I00012245 9 Global
I00012245 10 N/A
I00012253 1 PC Desktop/Laptop
I00012253 2 specific SLAs tailored to bank reqts
I00012253 4 No
I00012253 5 myservice (CBA)
I00012253 7 1
I00012253 8 price
I00012253 10 Service request catalog;#Knowledge search
I00012254 1 Custom
I00012254 2 1
I00012254 3 1
I00012254 4 No
I00012254 5 0
I00012254 6 0
I00012254 7 Traditional support model
I00012254 8 Operational SLA’s
I00012254 9 J2EE;#JavaScript;#JSP;#Oracle;#XML
I00012258 1 Custom Development
I00012258 3 Waterfall
I00012258 5 Time and Materials
I00012258 6 Fujitsu
I00012258 8 Client
I00012258 9 Local
I00012258 10 C#
I00012258 1 Custom Development
I00012258 3 Waterfall
I00012258 5 Time and Materials
I00012258 6 Client
I00012258 8 Fujitsu
I00012258 9 Local
I00012258 10 C#
I00012260 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012260 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00012260 3 7x16 (days/hours)
I00012260 5 Multiple
I00012260 6 Non-campus locations (<2,000 seats)
I00012260 7 Client Owned ServiceNow
I00012260 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00012260 9 Leveraged
I00012261 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012261 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00012261 3 7x16 (days/hours)
I00012261 5 Multiple
I00012261 6 Non-campus locations (<2,000 seats)
I00012261 7 Client Owned ServiceNow
I00012261 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00012261 9 Leveraged
I00012266 5 0
I00012266 6 0
I00012266 7 0
I00012269 1 Windows / Java/Oracle;#Windows/Net/Oracle;#Windows/Java/DB2;#Windows/.Net/DB2;#Unix/Java/Or
I00012269 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00012269 3 Functionality;#Performance;#Security
I00012269 4 Integration;#System;#UAT;#Post-Production
I00012269 5 41000
I00012269 6 0.1
I00012269 7 0
I00012269 8 CMM. ISO;#Agile
I00012269 9 Yes
I00012269 1 Windows / Java/Oracle;#Windows/Net/Oracle;#Windows/Java/DB2;#Windows/.Net/DB2;#Unix/Java/Or
I00012269 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00012269 3 Functionality;#Performance;#Security
I00012269 4 Integration;#System;#UAT;#Post-Production
I00012269 5 41000
I00012269 6 0.1
I00012269 7 0
I00012269 8 CMM. ISO;#Agile
I00012269 9 Yes
I00012296 1 50 states plus American Samoa
I00012296 2 In-state
I00012296 3 PASRR
I00012296 4 90000
I00012296 5 3000
I00012296 9 150
I00012297 5 0
I00012297 6 0
I00012297 7 0
I00012297 5 0
I00012297 6 0
I00012297 7 0
I00012299 1 Custom
I00012299 2 29
I00012299 3 0.7
I00012299 4 Yes
I00012299 7 Traditional support model
I00012299 8 SLO’s only
I00012299 9 Java;#JavaScript;#JCL;#Oracle;#PL/SQL;#VB;#VBScript;#XML
I00012299 10 Service Manager
I00012302 1 Enterprise
I00012302 2 3
I00012302 3 0.7
I00012302 4 Yes
I00012302 5 16
I00012302 6 4
I00012302 8 Operational SLA’s
I00012302 9 C;#DB2;#HTML
I00012302 10 Service Manager
I00012302 1 Enterprise
I00012302 2 3
I00012302 3 0.7
I00012302 4 Yes
I00012302 5 16
I00012302 6 4
I00012302 8 Operational SLA’s
I00012302 9 C;#DB2;#HTML;#J2EE
I00012302 10 Service Manager
I00012302 1 Enterprise
I00012302 2 3
I00012302 3 0.7
I00012302 4 Yes
I00012302 5 16
I00012302 6 4
I00012302 8 Operational SLA’s
I00012302 9 C;#DB2;#J2EE;#XML
I00012302 10 Service Manager
I00012312 1 Custom
I00012312 2 100
I00012312 3 0.3
I00012312 4 No
I00012312 7 Traditional support model
I00012312 8 Operational SLA’s
I00012312 9 DB2;#Java;#Oracle;#PL/1
I00012312 10 Applications Management Metrics Portal (AMMP);#Operational Service Level Tool (OSL)
I00012325 1 PC Desktop/Laptop
I00012325 2 Please refer "Additional Comments"
I00012325 4 No
I00012325 5 NA
I00012325 7 3
I00012325 8 Cost of current provider’s solution
I00012325 10 Password reset;#Service request catalog;#Knowledge search
I00012325 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012325 1 Client data center
I00012325 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00012325 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00012325 4 Windows 2012;#Redhat/Suse
I00012325 5 Multiple
I00012325 6 Non-campus locations (<2,000 seats)
I00012325 7 Customer own
I00012325 7 11
I00012325 8 Pressure from business units to improve service,Cost of current provider’s solution
I00012325 9 Resident
I00012327 1 Client data center
I00012327 2 23
I00012327 3 50
I00012327 4 Windows 2003;#Windows 2008;#Redhat/Suse
I00012327 7 10G
I00012327 8 2005/2008
I00012330 1 Custom Development
I00012330 3 Custom
I00012330 5 Fixed Price
I00012330 6 Client
I00012330 8 ;#INDRA
I00012330 9 Local
I00012330 10 Java
I00012331 1 Client data center
I00012331 1 0.8
I00012331 5 0.2
I00012331 7 0
I00012341 1 50 states plus American Samoa
I00012341 2 In-state
I00012341 3 Eligibility
I00012341 4 827424
I00012341 5 38435
I00012341 6 60816779
I00012341 7 418935
I00012341 8 49000000
I00012341 1 50 states plus American Samoa
I00012341 2 In-state
I00012341 3 Eligibility
I00012341 4 827424
I00012341 5 38435
I00012341 6 60816779
I00012341 7 418935
I00012341 8 4.9E+09
I00012367 1 Source-to-Pay
I00012367 3 AMS
I00012367 4 India;#Costa Rica
I00012367 6 none
I00012367 8 SAP
I00012367 10 # of Supplier invoices processed;## of Master data Accounts Setup;#Call Center Volume
I00012376 1 Advisory;#Licensing;#SAM Services
I00012376 3 Microsoft
I00012376 5 120000
I00012376 6 Ability to drive cost reduction for enterprise
I00012376 7 20000000
I00012376 8 120000
I00012376 9 12000
I00012376 10 DDMI;#Microsoft SCCM
I00012384 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00012384 3 MPI Methodology
I00012384 5 Rate Card TM
I00012384 9 Local
I00012384 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00012399 1 data center
I00012399 2 198
I00012399 3 120
I00012399 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00012399 7 9.2
I00012399 8 9
I00012400 1 Custom Development
I00012400 3 Custom
I00012400 5 Fixed Price
I00012400 8 BAE Systems, Thales, Westlands, Leidos
I00012400 10 C++;#Security;#Linux
I00012407 1 Enhancement;#Custom Development;#System Integration;#System maintenance
I00012407 1 Client data center
I00012407 3 Custom
I00012407 5 Fixed Price
I00012407 6 Asseco
I00012407 9 Local
I00012407 10 Java;#JavaScript;#SQL;#ASP;#Visual Basic;#VBScript;#.NET;#Security;#GIS Intergraph
I00012413 1 Implementation
I00012413 2 Oracle WebCenter Portal;#Fusion Middleware;#Oracle Identity Manager
I00012413 4 Desktop
I00012413 5 0
I00012413 6 Client Site;#Global – Bangalore
I00012413 6 0
I00012413 7 Fishbowl
I00012413 7 0
I00012415 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012415 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012415 2 PC Desktop/Laptop
I00012415 2 PC Desktop/Laptop
I00012415 2 9
I00012415 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00012415 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00012415 5 Multiple
I00012415 5 Multiple
I00012415 6 Non-campus locations (<2,000 seats)
I00012415 6 Non-campus locations (<2,000 seats)
I00012415 7 imo
I00012415 7 imo
I00012415 8 cost improvements
I00012415 8 Cost improvements
I00012415 9 Leveraged;#Resident
I00012415 9 Leveraged;#Resident
I00012432 1 HR & Payroll - Core Offering & HRIS, Payroll, Call Center Services, Learning & Development, Compensatio
I00012432 2 APJ
I00012432 3 Manila, Melbourne, Wellington, Adelaide
I00012432 6 SAP
I00012432 8 Number of payslips;#Number of employees
I00012432 10 1-100
I00012432 1 data center
I00012432 1 3
I00012432 4 Windows 2003;#Windows 2008;#Windows 2012;#UX
I00012432 1 data center
I00012432 1 3
I00012432 4 Windows 2003;#Windows 2008;#Windows 2012
I00012439 1 6
I00012439 3 9
I00012439 9 7.2
I00012457 1 Custom;#Enterprise
I00012457 2 20
I00012457 4 Yes
I00012457 5 12
I00012457 6 3
I00012457 9 C;#HTML;#Java;#JavaScript;#JSP;#Mantis;#Oracle;#PL/SQL;#ProC;#RPG II/III;#SAP-ABAP;#SQL;#XML
I00012457 1 Custom;#Enterprise
I00012457 2 20
I00012457 4 Yes
I00012457 5 12
I00012457 6 3
I00012457 9 C;#HTML;#Java;#JavaScript;#Mantis;#Oracle;#PL/SQL;#ProC;#RPG II/III;#SAP-ABAP;#SQL;#XML
I00012457 1 Custom;#Enterprise
I00012457 2 20
I00012457 4 Yes
I00012457 5 12
I00012457 6 3
I00012457 9 C;#HTML;#Java;#JavaScript;#JSP;#Mantis;#Oracle;#PL/SQL;#ProC;#RPG II/III;#SAP-ABAP;#SQL;#XML
I00012470 1 Custom;#BI
I00012470 3 1
I00012470 4 Yes
I00012470 7 Traditional support model
I00012470 8 Non-standard service levels
I00012470 9 Access;#ASP;#C#;#HTML;#JavaScript;#Other;#SQL;#VB;#XML
I00012476 1 Custom
I00012476 2 1
I00012476 4 No
I00012476 7 Traditional support model
I00012476 8 Operational SLA’s
I00012476 9 HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#SQL;#XML
I00012481 1 data center
I00012481 2 10
I00012481 3 0
I00012481 4 Windows 2008;#Windows 2012;#Oracle Linus
I00012481 5 N/A
I00012481 6 N/A
I00012481 7 Oracle 10
I00012481 8 MSSQL 2005, 2008, 2008R2, 2012
I00012481 9 N/A
I00012481 10 N/A
I00012490 1 data center
I00012490 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00012490 5 used but unknown version
I00012490 7 used but unknown version
I00012490 8 used but unknown version
I00012490 9 used but unknown version
I00012495 1 4
I00012495 2 4
I00012495 3 2
I00012495 4 2
I00012495 5 No
I00012495 6 No
I00012495 7 Mark Bouzak - CIO and VP Global Infrastucture and Operations
I00012495 8 Yes
I00012495 1 4
I00012495 2 4
I00012495 3 2
I00012495 4 2
I00012495 5 No
I00012495 6 No
I00012495 7 Mark Bouzak - CIO and VP Global Infrastucture and Operations
I00012495 8 Yes
I00012501 1 100-1000
I00012501 2 30-50%
I00012501 3 Mainframe
I00012501 6 No
I00012501 7 Java;#Open Source SAP;#Oracle
I00012501 9 Not Applicable
I00012501 10 > 20%
I00012504 1 Enhancement;#System Integration
I00012504 3 Agile
I00012504 5 Mixed (FP and T&M)
I00012504 9 Local
I00012504 10 Java;#SQL;#Oracle
I00012515 1 30
I00012515 2 200000
I00012515 3 1
I00012515 4 1
I00012515 5 Yes
I00012515 8 No
I00012515 9 No
I00012515 10 No
I00012518 5 0
I00012518 6 0
I00012518 7 0
I00012519 1 Client data center
I00012519 2 4000
I00012519 3 2500
I00012519 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00012519 7 11.2
I00012519 8 2010
I00012520 1 Client data center
I00012520 2 4000
I00012520 3 2500
I00012520 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00012520 7 11.2
I00012520 8 2010
I00012520 1 Client data center
I00012520 2 4000
I00012520 3 2500
I00012520 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00012520 7 11.2
I00012520 8 2010
I00012520 1 Client data center
I00012520 2 4000
I00012520 3 2500
I00012520 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00012520 7 11.2
I00012520 8 2010
I00012520 1 Client data center
I00012520 2 4000
I00012520 3 2500
I00012520 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00012520 7 11.2
I00012520 8 2010
I00012523 1 Custom Development
I00012523 3 Custom
I00012523 5 Time and Materials
I00012523 8 Client
I00012523 9 Local
I00012523 1 Custom Development
I00012523 3 Custom
I00012523 5 Time and Materials
I00012523 8 Client
I00012523 9 Local
I00012523 1 Enhancement;#Custom Development
I00012523 3 Iterative
I00012523 5 Time and Materials
I00012523 6 Client
I00012523 8 Client;#None
I00012523 9 Local
I00012523 10 Java;#P;#SQL;#VBScript;#Magento customizations
I00012537 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012537 2 PC Desktop/Laptop
I00012537 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00012537 5 Single
I00012537 6 Non-campus locations (<2,000 seats)
I00012537 7 None of them
I00012537 8 Renewal
I00012537 9 Resident
I00012537 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012537 2 PC Desktop/Laptop
I00012537 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00012537 5 Single
I00012537 6 Non-campus locations (<2,000 seats)
I00012537 7 None of them
I00012537 8 Renewal
I00012537 9 Resident
I00012549 1 Support of customer tailored applications
I00012549 6 Client
I00012549 8 ;#Oracle
I00012549 9 Local
I00012549 10 Oracle Forms & Reports
I00012550 1 Custom Development
I00012550 3 Waterfall
I00012550 5 Fixed Price
I00012550 8 ;#Infosys;#Cognizant
I00012550 9 Local
I00012552 1 New Mobile Workflow;#Large Scale Mobile Enablement;#Mobile Infrastructure Implementation
I00012552 2 B2C
I00012552 3 1000000+
I00012552 4 Empowered Customer
I00012552 7 None, built from scratch, bespoke for client.
I00012552 8 Multiple
I00012552 9 Custom
I00012556 1 50 states plus American Samoa
I00012556 2 In-state
I00012556 3 DSS;#Other Platform
I00012557 1 Client data center
I00012557 2 2500
I00012557 3 1000
I00012557 4 Windows 2008
I00012557 7 v11
I00012557 1 Client data center
I00012557 2 2500
I00012557 3 1000
I00012557 4 Windows 2008
I00012557 7 v11
I00012558 1 5
I00012558 2 3
I00012558 3 1
I00012558 4 4
I00012558 5 No
I00012558 6 Yes
I00012558 7 CIO
I00012558 8 No
I00012561 1 Custom
I00012561 2 1
I00012561 3 0.01
I00012561 4 Yes
I00012561 7 Traditional support model
I00012561 8 Operational SLA’s
I00012561 9 Java
I00012561 10 Applications Management Metrics Portal (AMMP)
I00012561 1 Custom
I00012561 2 1
I00012561 3 0.01
I00012561 4 Yes
I00012561 7 Traditional support model
I00012561 8 Operational SLA’s
I00012561 9 Java
I00012561 10 Applications Management Metrics Portal (AMMP)
I00012562 1 Custom
I00012562 2 1
I00012562 3 0.01
I00012562 4 Yes
I00012562 7 Traditional support model
I00012562 8 Operational SLA’s
I00012562 9 Java
I00012562 10 Applications Management Metrics Portal (AMMP)
I00012562 1 Custom
I00012562 2 1
I00012562 3 0.01
I00012562 4 Yes
I00012562 7 Traditional support model
I00012562 8 Operational SLA’s
I00012562 9 Java
I00012562 10 Applications Management Metrics Portal (AMMP)
I00012563 1 Custom
I00012563 2 1
I00012563 3 0.01
I00012563 4 Yes
I00012563 7 Traditional support model
I00012563 8 Operational SLA’s
I00012563 9 Java
I00012563 10 Applications Management Metrics Portal (AMMP)
I00012563 1 Custom
I00012563 2 1
I00012563 3 0.01
I00012563 4 Yes
I00012563 7 Traditional support model
I00012563 8 Operational SLA’s
I00012563 9 Java
I00012563 10 Applications Management Metrics Portal (AMMP)
I00012570 1 Enhancement;#Custom Development;#System Integration
I00012570 3 Waterfall
I00012570 5 Time and Materials
I00012570 8 Client;#Microsoft;#Dimension Data
I00012570 9 Local
I00012570 10 JavaScript;#SQL;#RPG OS/400
I00012571 1 Enhancement;#Custom Development;#System Integration
I00012571 3 Waterfall
I00012571 5 Time and Materials
I00012571 8 Client;#Microsoft;#Dimension Data
I00012571 9 Local
I00012571 10 JavaScript;#SQL;#RPG OS/400
I00012571 1 Enhancement;#Custom Development;#System Integration
I00012571 1 Client data center
I00012571 2 100
I00012571 3 Waterfall
I00012571 3 600
I00012571 4 Windows 2008;#Windows 2012;#UX;#AIX
I00012571 5 Time and Materials
I00012571 8 Client;#Microsoft;#Dimension Data
I00012571 9 Local
I00012571 10 JavaScript;#SQL;#RPG OS/400
I00012573 1 Custom
I00012573 2 1
I00012573 3 1
I00012573 4 No
I00012573 7 Traditional support model
I00012573 8 Operational SLA’s
I00012573 9 C;#Java;#Oracle;#Other;#PL/SQL;#PowerBuilder;#ProC
I00012573 1 Consulting
I00012573 1 Consulting
I00012573 3 Custom
I00012573 3 Custom
I00012573 5 Time and Materials
I00012573 5 Time and Materials
I00012573 6 Amadeus
I00012573 6 Amadeus
I00012573 8 in house
I00012573 8 in house
I00012573 9 Local
I00012573 9 Local
I00012573 10 Oracle, TIBCO
I00012573 10 Orcale, TIBCO
I00012573 1 Custom Development
I00012573 1 170
I00012573 2 35737422
I00012573 3 Agile
I00012573 3 1
I00012573 4 1
I00012573 5 Fixed Price
I00012573 5 Yes
I00012573 8 N/A
I00012573 8 Yes
I00012573 9 Local
I00012573 9 No
I00012573 10 Tuxedo, Batch development, app specific configurations
I00012573 10 No
I00012573 1 Custom Development
I00012573 1 170
I00012573 2 35737422
I00012573 3 Agile
I00012573 3 1
I00012573 4 1
I00012573 5 Fixed Price
I00012573 5 Yes
I00012573 8 N/A
I00012573 8 Yes
I00012573 9 Local
I00012573 9 No
I00012573 10 Tuxedo, Batch development, app specific configurations
I00012573 10 No
I00012574 1 Custom Development
I00012574 1 170
I00012574 2 35737422
I00012574 3 Agile
I00012574 3 1
I00012574 4 1
I00012574 5 Fixed Price
I00012574 5 Yes
I00012574 8 N/A
I00012574 8 Yes
I00012574 9 Local
I00012574 9 No
I00012574 10 Tuxedo, Batch development, app specific configurations
I00012574 10 No
I00012574 1 170
I00012574 2 35737422
I00012574 3 1
I00012574 4 1
I00012574 5 Yes
I00012574 8 Yes
I00012574 9 No
I00012574 10 No
I00012576 1 Custom Development
I00012576 3 Custom
I00012576 5 Fixed Price
I00012576 6 Ortec
I00012576 8 SAP
I00012576 9 Local
I00012576 10 Java;#SQL
I00012579 1 Custom;#Enterprise
I00012579 2 30
I00012579 4 Yes
I00012579 7 Traditional support model
I00012579 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00012605 1 50 states plus American Samoa
I00012605 2 In-state
I00012605 3 Interchange platform
I00012605 4 1200000
I00012605 5 38000
I00012605 6 7500000
I00012605 7 30000000
I00012605 8 4.4E+09
I00012605 9 675
I00012605 10 1000
I00012609 1 Custom;#Enterprise
I00012609 4 Yes
I00012609 7 Traditional support model
I00012609 8 Non-standard service levels
I00012609 9 C#;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#XML
I00012609 10 Applications Performance Monitoring (APM)
I00012612 5 0
I00012612 6 0
I00012612 7 0
I00012612 1 Implementation;#Infrastructure;#Application Management
I00012612 1 data center
I00012612 2 7
I00012612 3 84
I00012612 4 Desktop;#Mobile;#Social
I00012612 4 Redhat/Suse;#Solaris
I00012612 6 Regional Delivery Center
I00012612 7 11
I00012612 8 N/A
I00012612 9 N/A
I00012612 10 N/A
I00012612 1 Custom
I00012612 2 1
I00012612 3 1
I00012612 4 No
I00012612 5 0
I00012612 6 0
I00012612 7 Traditional support model
I00012612 8 Operational SLA’s;#Non-standard service levels
I00012612 9 ASP;#C#;#HTML;#JavaScript;#SQL;#VB;#XML
I00012612 10 Service Manager
I00012619 1 Custom
I00012619 2 1
I00012619 3 0.52
I00012619 4 No
I00012619 5 0
I00012619 6 0
I00012619 8 Operational SLA’s
I00012619 9 COBOL
I00012619 10 Applications Performance Monitoring (APM);#Operational Service Level Tool (OSL)
I00012636 5 0
I00012636 6 0
I00012636 7 0
I00012638 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012638 1 data center
I00012638 2 PC Desktop/Laptop
I00012638 2 2800
I00012638 3 3400
I00012638 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00012638 5 Multiple
I00012638 5 v.6 & 7
I00012638 6 Large campus (>2,000 seats)
I00012638 7 Client Owned ServiceNow
I00012638 7 v.8/9/10/11
I00012638 8 Renewal of Contract
I00012638 8 v.2012
I00012638 9 Leveraged;#Resident;#Walk-in center
I00012638 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00012638 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00012638 5 Multiple
I00012638 6 Large campus (>2,000 seats)
I00012638 7 Client Owned ServiceNow
I00012638 8 Renewal of Contract
I00012638 9 Leveraged;#Resident;#Walk-in center
I00012644 1 Client data center
I00012644 2 518
I00012644 3 833
I00012644 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#AIX
I00012644 6 multiple Apache software, multiple versions
I00012644 7 10, 11, 12
I00012644 8 2000, 2005, 2008, 2012
I00012644 1 Client data center
I00012644 2 518
I00012644 3 833
I00012644 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#AIX
I00012644 6 multiple Apache software, multiple versions
I00012644 7 10, 11, 12
I00012644 8 2000, 2005, 2008, 2012
I00012647 1 Client data center
I00012647 2 2500
I00012647 3 1000
I00012647 4 Windows 2008
I00012647 7 v11
I00012650 1 Client data center
I00012650 2 2500
I00012650 3 1000
I00012650 4 Windows 2008
I00012650 7 v11
I00012650 1 Client data center
I00012650 2 2500
I00012650 3 1000
I00012650 4 Windows 2008
I00012650 7 v11
I00012650 1 Client data center
I00012650 2 2500
I00012650 3 1000
I00012650 4 Windows 2008
I00012650 7 v11
I00012653 1 data center
I00012653 2 35
I00012653 3 1
I00012653 4 Windows 2003;#Windows 2008
I00012761 1 50 states plus American Samoa
I00012761 2 IDC US centers
I00012761 4 263000
I00012761 5 3000
I00012761 6 5784965
I00012761 7 8558931
I00012761 8 1.13E+09
I00012761 9 7500
I00012761 10 4900
I00012761 1 50 states plus American Samoa
I00012761 2 IDC US centers
I00012761 4 263000
I00012761 5 3000
I00012761 6 5784965
I00012761 7 8558931
I00012761 8 1.13E+09
I00012761 9 7500
I00012761 10 9250
I00012761 1 50 states plus American Samoa
I00012761 2 IDC US centers
I00012761 4 263000
I00012761 5 3000
I00012761 6 5784965
I00012761 7 8558931
I00012761 8 1.13E+09
I00012761 9 7500
I00012761 10 2759
I00012766 1 In country
I00012787 1 50 states plus American Samoa
I00012787 2 IDC US centers
I00012787 3 Drug file;#DSS;#Eligibility;#Enterprise data warehouse;#Interchange platform;#MAPIR;#MARS;#PBM;#Ph
I00012787 4 3600000
I00012787 5 120000
I00012787 6 72000000
I00012787 7 80000000
I00012787 8 2.2E+10
I00012787 9 160000
I00012792 8 Continuous refresh
I00012792 9 PCI
I00012792 10 Dedicated Leased line
I00012794 1 50 states plus American Samoa
I00012794 2 In-state
I00012794 3 Interchange platform
I00012794 4 2600000
I00012794 5 94900
I00012794 6 62398000
I00012794 7 60400000
I00012801 1 Windows / Java/Oracle;#Windows/Net/Oracle;#Windows/Java/DB2;#Windows/.Net/DB2;#Unix/Java/Or
I00012801 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00012801 3 Functionality;#Performance;#Security
I00012801 4 Integration;#System;#UAT;#Post-Production
I00012801 5 41000
I00012801 6 0.1
I00012801 7 0
I00012801 8 CMM. ISO;#Agile
I00012801 9 Yes
I00012801 1 Windows / Java/Oracle;#Windows/Net/Oracle;#Windows/Java/DB2;#Windows/.Net/DB2;#Unix/Java/Or
I00012801 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00012801 3 Functionality;#Performance;#Security
I00012801 4 Integration;#System;#UAT;#Post-Production
I00012801 5 41000
I00012801 6 0.1
I00012801 7 0
I00012801 8 CMM. ISO;#Agile
I00012801 9 Yes
I00012801 1 Windows / Java/Oracle;#Windows/Net/Oracle;#Windows/Java/DB2;#Windows/.Net/DB2;#Unix/Java/Or
I00012801 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner
I00012801 3 Functionality;#Performance;#Security
I00012801 4 Integration;#System;#UAT;#Post-Production
I00012801 5 41000
I00012801 6 0.1
I00012801 7 0
I00012801 8 CMM. ISO;#Agile
I00012801 9 Yes
I00012804 1 Enhancement
I00012804 3 Waterfall
I00012804 5 Fixed Price
I00012804 8 Client
I00012804 9 Local
I00012804 10 Java;#SQL
I00012829 1 Enhancement;#Custom Development
I00012829 1 data center
I00012829 2 393
I00012829 3 Waterfall
I00012829 3 494
I00012829 4 Windows 2003;#UX;#Solaris;#AIX;#Linux
I00012829 5 Time and Materials
I00012829 7 Oracle 11gR2
I00012829 8 SQL Server Integration Services
I00012829 8 iGate
I00012829 9 Global
I00012829 10 SQL;#C++;#Visual Basic
I00012834 1 Client data center
I00012834 2 2000
I00012834 3 1000
I00012834 4 Windows 2003;#Solaris;#AIX
I00012834 7 Don't know which version.
I00012834 8 Don't know which version.
I00012837 5 0
I00012837 6 0
I00012837 7 0
I00012847 1 data center
I00012849 5 0
I00012849 6 0
I00012849 7 0
I00012849 1 data center
I00012849 1 8
I00012849 2 28
I00012849 2 1
I00012849 2 8
I00012849 3 Servers;#Storage;#Network
I00012849 3 0
I00012849 4 Redhat/Suse
I00012849 4 9
I00012849 6 1
I00012849 7 10G & 11G
I00012849 7 5
I00012849 8 No
I00012849 9 42
I00012852 1 Custom Development
I00012852 3 customer
I00012852 8 Client
I00012852 9 Local
I00012852 10 SQL;#C
I00012852 1 Custom
I00012852 2 1200
I00012852 3 0.8
I00012852 4 Yes
I00012852 5 0
I00012852 6 0
I00012852 7 Traditional support model
I00012852 8 Non-standard service levels
I00012852 9 Access;#ASP;#C;#C#;#C++;#COBOL;#HTML;#J2EE;#JavaScript;#JCL;#JSP;#Oracle;#Oracle Dev 2K/FORMS;#
I00012853 1 On-premise
I00012853 3 Servers;#Storage;#Network;#EUC;#Mobil
I00012853 9 ITIL v3;#SOC2
I00012869 1 Client data center
I00012869 2 1000
I00012869 3 800
I00012869 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Ubuntu
I00012869 7 Managed by customer
I00012869 8 Managed by customer
I00012869 9 is managing SAP but it is a separate agreement
I00012869 10 N/A
I00012913 1 50 states plus American Samoa
I00012913 2 In-state
I00012913 3 Eligibility;#Other Platform;#Portal
I00012913 2 In-state
I00012914 1 Growth and profitability on existing/wallet share
I00012914 2 Targeting;#Segmentation
I00012914 3 Business Objects
I00012914 4 Transactions
I00012914 8 Consult/design
I00012914 1 Growth and profitability on existing/wallet share
I00012914 2 Targeting;#Segmentation
I00012914 3 Business Objects
I00012914 4 Transactions
I00012914 8 Consult/design
I00012914 1 Growth and profitability on existing/wallet share
I00012914 2 Targeting;#Segmentation
I00012914 3 Business Objects
I00012914 4 Transactions
I00012914 8 Consult/design
I00012915 2 In-state
I00012915 3 Eligibility;#Other Platform;#Portal
I00012951 1 0-100
I00012951 2 0-30%
I00012951 3 Midrange
I00012951 5 100% Client Data Centers
I00012951 6 Yes
I00012951 7 Microsoft
I00012951 9 Not Applicable
I00012951 10 < 20%
I00012957 1 Client data center
I00012957 2 8
I00012957 3 8
I00012957 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00012959 1 Enhancement;#Custom Development
I00012959 3 Waterfall
I00012959 5 Time and Materials
I00012959 8 Client
I00012959 9 Global
I00012959 10 SQL;#C++
I00012959 1 Enterprise
I00012959 4 No
I00012962 1 Custom
I00012962 2 29
I00012962 3 0.7
I00012962 4 Yes
I00012962 7 Traditional support model
I00012962 8 SLO’s only
I00012962 9 Java;#JavaScript;#JCL;#Oracle;#PL/SQL;#VB;#VBScript;#XML
I00012962 10 Service Manager
I00012963 1 Custom
I00012963 2 29
I00012963 3 0.7
I00012963 4 Yes
I00012963 8 SLO’s only
I00012963 9 Java;#JavaScript;#JCL;#Oracle;#PL/SQL;#VB;#VBScript;#XML
I00012963 10 Service Manager
I00012963 1 1
I00012963 1 5
I00012963 2 0
I00012963 2 4
I00012963 3 0
I00012963 3 5
I00012963 4 0
I00012963 4 3
I00012963 5 Yes
I00012963 5 0
I00012963 6 No
I00012963 6 0
I00012963 7 100% Branch Office
I00012963 7 CIO
I00012963 8 No
I00012963 10 1
I00012964 1 Custom;#Enterprise;#BI
I00012964 4 Yes
I00012964 7 Traditional support model
I00012964 8 Operational SLA’s
I00012964 9 C;#C#;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/SQL;#SAP-ABAP;#SQL;#XML
I00012964 10 Tiered Services
I00012987 1 Client data center
I00012987 2 8
I00012987 3 8
I00012987 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00012995 1 Custom;#Enterprise;#BI
I00012995 2 0
I00012995 3 0
I00012995 4 No
I00012995 9 COBOL;#DB2;#HTML;#J2EE;#Java;#JavaScript;#JCL;#JSP;#Oracle;#PL/SQL;#SAS;#XML
I00013009 1 50 states plus American Samoa
I00013009 2 In-state
I00013009 3 Other Platform
I00013009 4 1025000
I00013009 5 27000
I00013009 6 33000000
I00013009 7 0
I00013009 8 4036000
I00013009 9 72849
I00013009 10 21000
I00013010 1 Custom
I00013010 2 6
I00013010 3 0.1
I00013010 4 No
I00013010 7 Traditional support model
I00013010 9 C;#C#;#Java;#VB;#VBScript
I00013010 1 50 states plus American Samoa
I00013010 2 IDC US centers
I00013010 3 MARS
I00013010 4 1025000
I00013010 5 27000
I00013010 6 33000000
I00013010 7 0
I00013010 8 4036000
I00013010 9 72849
I00013010 10 10624
I00013045 1 Client data center
I00013045 2 700
I00013045 3 300
I00013045 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00013045 5 Out of scope
I00013045 6 Out of scope
I00013045 7 Out of scope
I00013045 8 Out of scope
I00013045 9 Out of scope
I00013045 10 Out of scope
I00013046 1 Client data center
I00013046 2 700
I00013046 3 300
I00013046 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00013046 5 Out of scope
I00013046 6 Out of scope
I00013046 7 Out of scope
I00013046 8 Out of scope
I00013046 9 Out of scope
I00013046 10 Out of scope
I00013046 1 Client data center
I00013046 2 700
I00013046 3 300
I00013046 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00013046 5 Out of scope
I00013046 6 Out of scope
I00013046 7 Out of scope
I00013046 8 Out of scope
I00013046 9 Out of scope
I00013046 10 Out of scope
I00013046 1 Client data center
I00013046 2 700
I00013046 3 300
I00013046 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00013046 5 Out of scope
I00013046 6 Out of scope
I00013046 7 Out of scope
I00013046 8 Out of scope
I00013046 9 Out of scope
I00013046 10 Out of scope
I00013046 1 Client data center
I00013046 2 700
I00013046 3 300
I00013046 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00013046 5 Out of scope
I00013046 6 Out of scope
I00013046 7 Out of scope
I00013046 8 Out of scope
I00013046 9 Out of scope
I00013046 10 Out of scope
I00013046 1 Client data center
I00013046 2 700
I00013046 3 300
I00013046 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00013046 5 Out of scope
I00013046 6 Out of scope
I00013046 7 Out of scope
I00013046 8 Out of scope
I00013046 9 Out of scope
I00013046 10 Out of scope
I00013046 1 Client data center
I00013046 2 700
I00013046 3 300
I00013046 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00013046 5 Out of scope
I00013046 6 Out of scope
I00013046 7 Out of scope
I00013046 8 Out of scope
I00013046 9 Out of scope
I00013046 10 Out of scope
I00013056 1 Custom Development
I00013056 3 Waterfall
I00013056 5 Time and Materials
I00013056 8 NEC,ABEAM, B-eng
I00013056 9 Local
I00013056 10 Java
I00013060 1 4
I00013060 2 5
I00013060 3 2
I00013060 4 3
I00013060 5 No
I00013060 6 No
I00013060 7 Liz Theophille
I00013060 8 Yes
I00013060 1 4
I00013060 2 5
I00013060 3 2
I00013060 4 3
I00013060 5 No
I00013060 6 No
I00013060 7 Liz Theophille
I00013060 8 Yes
I00013060 1 4
I00013060 2 5
I00013060 3 2
I00013060 4 3
I00013060 5 No
I00013060 6 No
I00013060 7 Liz Theophille
I00013060 8 Yes
I00013069 1 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00013069 2 Telephone Responsiveness = 80% within 30 seconds
I00013069 4 No
I00013069 5 Client Owned Service Manager
I00013069 7 1
I00013069 8 Cost of current provider’s solution
I00013069 10 Knowledge search
I00013070 1 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00013070 2 Telephone Responsiveness = 80% within 30 seconds
I00013070 4 No
I00013070 5 Client Owned Service Manager
I00013070 7 1
I00013070 8 Cost of current provider’s solution
I00013070 10 Knowledge search
I00013077 1 5
I00013077 2 2
I00013077 3 1
I00013077 4 1
I00013077 5 No
I00013077 6 No
I00013077 7 CTO
I00013077 8 Yes
I00013078 1 5
I00013078 2 2
I00013078 3 1
I00013078 4 1
I00013078 5 No
I00013078 6 No
I00013078 7 CTO
I00013078 8 Yes
I00013101 1 Client data center
I00013121 1 3
I00013121 2 3
I00013121 3 3
I00013121 4 1
I00013121 5 No
I00013121 6 Yes
I00013121 7 VP IT Operations
I00013121 8 Yes
I00013121 1 3
I00013121 2 3
I00013121 3 3
I00013121 4 1
I00013121 5 No
I00013121 6 Yes
I00013121 7 VP IT Operations
I00013121 8 Yes
I00013121 1 3
I00013121 2 3
I00013121 3 3
I00013121 4 1
I00013121 5 No
I00013121 6 Yes
I00013121 7 VP IT Operations
I00013121 8 Yes
I00013124 1 System Integration
I00013124 3 PRINCE and SSADM
I00013124 5 Fixed Price
I00013124 6 Client
I00013124 8 ASL, JOS, PCCW
I00013124 9 Local
I00013124 10 SQL
I00013127 1 123
I00013127 2 338396
I00013127 3 3
I00013127 4 3
I00013127 5 Yes
I00013127 8 Yes
I00013127 9 No
I00013127 10 No
I00013131 1 Custom
I00013131 2 30
I00013131 3 0.4
I00013131 4 No
I00013131 5 0
I00013131 6 0
I00013131 7 Traditional support model
I00013131 8 Non-standard service levels
I00013131 9 Other
I00013151 1 4
I00013151 2 4
I00013151 3 2
I00013151 4 2
I00013151 5 No
I00013151 6 Yes
I00013151 7 Ahold EU CIO
I00013151 8 Yes
I00013165 1 Custom
I00013165 2 30
I00013165 3 0.4
I00013165 4 No
I00013165 5 0
I00013165 6 0
I00013165 7 Traditional support model
I00013165 8 Non-standard service levels
I00013165 9 Other
I00013165 1 50 states plus American Samoa
I00013165 2 In-state
I00013165 3 Interchange platform;#MAPIR
I00013165 5 35000
I00013167 1 Custom
I00013167 2 30
I00013167 3 0.4
I00013167 4 No
I00013167 5 0
I00013167 6 0
I00013167 7 Traditional support model
I00013167 8 Non-standard service levels
I00013167 9 Other
I00013173 1 System Integration;#Several projects exceeding the MRC
I00013173 3 Waterfall
I00013173 5 Fixed Price
I00013173 6 Client
I00013173 8 ;#;#Infosys
I00013173 9 Local
I00013173 10 Java;#JavaScript;#Python;#SQL;#Perl
I00013173 1 Enhancement;#several apps projects beyond the MRC
I00013173 3 Waterfall
I00013173 5 Fixed Price
I00013173 6 Client
I00013173 8 ;#;#Capgemini;#Infosys;#NTT
I00013173 9 Local
I00013173 10 Java;#JavaScript;#Python;#SQL;#Perl
I00013174 5 0
I00013174 6 0
I00013174 7 0
I00013181 1 Custom
I00013181 2 2
I00013181 3 0.015
I00013181 4 Yes
I00013181 5 3
I00013181 6 2
I00013181 8 Operational SLA’s
I00013181 9 C#;#SQL
I00013181 10 Client University;#On Call Scheduling System (OCSS);#Service Manager
I00013203 1 Enhancement;#Custom Development;#System Integration
I00013203 3 Custom
I00013203 5 Time and Materials
I00013203 8 Fujitsu
I00013203 9 Local
I00013219 1 Deployment
I00013219 2 Thin clients
I00013219 3 7x24 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppo
I00013219 5 Multiple
I00013219 6 Non-campus locations (<2,000 seats)
I00013219 7 N/A
I00013219 8 Geographic distribution
I00013219 9 Leveraged
I00013254 1 Custom
I00013254 2 30
I00013254 3 0.5
I00013254 4 No
I00013254 7 Traditional support model
I00013254 8 Operational SLA’s
I00013254 9 Java;#PL/SQL
I00013254 10 Service Manager
I00013254 1 Custom
I00013254 2 30
I00013254 3 0.5
I00013254 4 No
I00013254 7 Traditional support model
I00013254 8 Operational SLA’s
I00013254 9 Java;#PL/SQL
I00013254 10 Service Manager
I00013254 1 Custom
I00013254 2 30
I00013254 3 0.5
I00013254 4 No
I00013254 7 Traditional support model
I00013254 8 Operational SLA’s
I00013254 9 Java;#PL/SQL
I00013254 10 Service Manager
I00013255 1 Custom
I00013255 2 30
I00013255 3 0.5
I00013255 4 No
I00013255 7 Traditional support model
I00013255 8 Operational SLA’s
I00013255 9 Java;#PL/SQL
I00013255 10 Service Manager
I00013255 1 Client data center
I00013255 1 Custom
I00013255 2 32
I00013255 2 50
I00013255 3 0.6
I00013255 3 25
I00013255 4 Solaris
I00013255 4 Yes
I00013255 5 6.1
I00013255 6 2.2.13 e 2.2.24
I00013255 7 Traditional support model
I00013255 7 9i, 10, 11g
I00013255 8 SLO’s only
I00013255 9 Java;#JavaScript;#PL/SQL
I00013255 10 Service Manager
I00013263 1 Custom Development
I00013263 3 Agile
I00013263 5 Time and Materials
I00013263 5 0
I00013263 6 Client
I00013263 6 0
I00013263 7 0
I00013263 8 Client
I00013263 9 Local
I00013263 10 Java;#Mobility;#Agile Mentoring
I00013364 1 3
I00013364 2 2
I00013364 3 4
I00013364 4 3
I00013364 5 No
I00013364 6 Yes
I00013364 7 IT Operations Manager
I00013364 8 No
I00013461 1 Custom
I00013461 2 1
I00013461 3 0.01
I00013461 4 Yes
I00013461 7 Traditional support model
I00013461 8 Operational SLA’s
I00013461 9 Java
I00013461 10 Applications Management Metrics Portal (AMMP)
I00013507 1 70
I00013507 2 600000
I00013507 3 1
I00013507 4 5
I00013507 5 Yes
I00013507 8 Yes
I00013507 9 No
I00013507 10 No
I00013529 5 0
I00013529 6 0
I00013529 7 0
I00013538 1 data center
I00013538 2 0
I00013538 3 0
I00013538 4 Windows 2008;#Windows 2012;#Oracle Linux
I00013538 5 N/A
I00013538 6 N/A
I00013538 7 Oracle 10
I00013538 8 MSSQL 2005, 2008, 2008R2, 2012
I00013538 9 N/A
I00013538 10 N/A
I00013540 1 data center
I00013540 2 4
I00013540 3 12
I00013540 4 Windows 2008;#Redhat/Suse
I00013540 7 11.2.0.2
I00013547 1 data center
I00013547 2 12
I00013547 3 22
I00013547 4 Windows 2012;#Redhat/Suse
I00013547 9 ECC 6.0 E6
I00013557 1 Custom Development;#Consulting
I00013557 3 Custom
I00013557 5 FTE
I00013557 6 Client
I00013557 8 Amadeus
I00013557 9 Local
I00013557 10 Tibco, Oracle, Aurea
I00013558 1 Custom Development;#Consulting
I00013558 3 Custom
I00013558 5 FTE
I00013558 6 Client
I00013558 8 Amadeus
I00013558 9 Local
I00013558 10 Tibco, Oracle, Aurea
I00013561 1 In country
I00013561 6 ;#CA
I00013561 9 None
I00013561 10 Dedicated Leased line
I00013568 1 23
I00013568 2 0
I00013568 3 11
I00013568 4 11
I00013568 5 Yes
I00013568 8 Yes
I00013568 9 No
I00013568 10 Yes
I00013595 1 Custom
I00013595 2 1
I00013595 3 0.6
I00013595 4 No
I00013595 7 Traditional support model
I00013595 8 Operational SLA’s
I00013595 9 C;#C++;#JavaScript;#SQL
I00013605 1 Enhancement;#Group Sales, small development, and data tasks
I00013605 3 Agile
I00013605 5 Fixed Price
I00013605 6 Ministry of Defense
I00013605 8 None
I00013605 9 Local
I00013605 10 JavaScript;#SQL;#C#;#.NET
I00013611 1 Custom;#Enterprise;#BI
I00013611 2 50
I00013611 3 0.05
I00013611 4 Yes
I00013611 5 0
I00013611 6 0
I00013611 8 Operational SLA’s
I00013611 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00013611 10 Client University;#Tiered Services;#App Classification
I00013611 1 Custom;#Enterprise;#BI
I00013611 2 50
I00013611 3 0.05
I00013611 4 Yes
I00013611 5 0
I00013611 6 0
I00013611 8 Operational SLA’s
I00013611 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00013611 10 Client University;#Tiered Services;#App Classification
I00013624 1 4
I00013624 3 1
I00013624 8 2
I00013624 9 1.2
I00013624 10 SS507
I00013641 1 Client data center
I00013661 1 Custom
I00013661 2 10
I00013661 3 0.5
I00013661 4 No
I00013661 5 0
I00013661 6 0
I00013661 7 Traditional support model
I00013661 8 Non-standard service levels
I00013670 1 Custom
I00013670 2 20
I00013670 3 0.65
I00013670 4 Yes
I00013670 9 C;#C++;#Java
I00013670 1 SAM Services
I00013670 2 1
I00013670 3 Numerous
I00013670 5 2000
I00013670 6 Ability to drive cost reduction for enterprise
I00013670 7 1
I00013670 8 2
I00013670 9 1
I00013670 10 Asset Manager
I00013672 5 0
I00013672 6 0
I00013672 7 0
I00013681 1 Custom Development;#System Integration;#Consulting
I00013681 3 Waterfall
I00013681 5 Time and Materials
I00013681 6 in house
I00013681 8 ;#unicorn
I00013681 9 Local
I00013681 10 Java;#oracle
I00013681 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00013681 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00013681 3 Support hours vary by site and responses vary depending on severity of incident
I00013681 5 Multiple
I00013681 6 Large campus (>2,000 seats)
I00013681 7 Client Owned Service Manager
I00013681 8 Cost and ability to scale
I00013681 9 Leveraged;#Resident;#Walk-in center
I00013682 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00013682 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00013682 2 First Contact Res = 65%, Abandon Rate = <5%, Telephone Responsiveness = 80% within 30 sec,Structured
I00013682 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00013682 3 Support hours vary by site and responses vary depending on severity of incident
I00013682 4 Yes
I00013682 5 Client Owned Service Manager
I00013682 5 Multiple
I00013682 6 Large campus (>2,000 seats)
I00013682 7 Client Owned Service Manager
I00013682 7 4
I00013682 8 cost and ability to scale globally
I00013682 8 cost and ability to scale globally
I00013682 9 Leveraged;#Resident;#Walk-in center
I00013682 10 Password reset;#Service request catalog;#Knowledge search
I00013682 1 Enterprise
I00013682 2 1
I00013682 3 0.001
I00013682 4 Yes
I00013682 5 0
I00013682 6 0
I00013682 8 Operational SLA’s
I00013682 10 Client University;#Tiered Services;#App Classification
I00013688 1 PC Desktop/Laptop
I00013688 2 Call Answeing 98% within 30 Seconds
I00013688 4 Yes
I00013688 5 CA Service Desk
I00013688 7 2
I00013688 8 Longterm Stability with Atlas ()
I00013688 10 Password reset;#Service request catalog;#Knowledge search
I00013705 5 0
I00013705 6 0
I00013705 7 0
I00013708 1 Enhancement;#Consulting;#configuration
I00013708 3 Waterfall
I00013708 5 Time and Materials
I00013708 9 Global
I00013708 10 configuration of cots
I00013714 1 data center
I00013714 2 56
I00013714 3 108
I00013714 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX
I00013728 1 3
I00013728 2 3
I00013728 3 2
I00013728 4 3
I00013728 5 No
I00013728 8 Yes
I00013735 1 data center
I00013735 2 50
I00013735 4 Windows 2008
I00013736 1 3
I00013736 2 4
I00013736 3 2
I00013736 4 3
I00013736 5 No
I00013736 8 Yes
I00013754 1 data center
I00013754 2 2
I00013754 3 32
I00013754 4 Windows 2008;#Redhat/Suse
I00013755 1 Enterprise;#Cloud
I00013755 2 1
I00013755 3 0.001
I00013755 4 Yes
I00013755 5 0
I00013755 6 0
I00013755 8 Operational SLA’s
I00013755 10 Client University;#Tiered Services;#App Classification
I00013758 1 Custom
I00013758 2 1
I00013758 3 0.001
I00013758 4 Yes
I00013758 5 0
I00013758 6 0
I00013758 8 Operational SLA’s
I00013758 10 Client University;#Tiered Services;#App Classification
I00013758 1 BI
I00013758 2 2
I00013758 3 0.001
I00013758 4 Yes
I00013758 5 0
I00013758 6 0
I00013758 8 Operational SLA’s
I00013758 10 Client University;#Tiered Services;#App Classification
I00013758 1 Custom Development
I00013758 8 NTT
I00013758 10 C
I00013770 1 Custom;#Enterprise
I00013770 2 30
I00013770 4 Yes
I00013770 7 Traditional support model
I00013770 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00013793 1 System Integration
I00013793 3 Waterfall
I00013793 5 Fixed Price
I00013793 6 Client
I00013793 8 ;#;#Infosys
I00013793 9 Local
I00013793 10 Java;#JavaScript;#Python;#SQL;#Perl
I00013793 1 Enhancement;#Custom Development;#System Integration
I00013793 3 Waterfall
I00013793 5 Fixed Price
I00013793 6 Client
I00013793 8 ;#;#Infosys
I00013793 9 Local
I00013793 10 Java;#SQL;#C;#C++
I00013810 1 120
I00013810 2 22000
I00013810 3 Exstream;# Autonomy Records Manager
I00013810 3 1
I00013810 4 Microsoft CRM Dynamics (Case Management);#BizTalk (ESB)
I00013810 4 1
I00013810 5 Yes
I00013810 6 ESB;#Print;#Email
I00013810 7 Brisbane , Australia
I00013810 8 On-premise;# Helion Managed Private Cloud
I00013810 8 Yes
I00013810 9 10000
I00013810 9 No
I00013810 10 2000
I00013810 10 No
I00013834 1 Enterprise
I00013834 2 1
I00013834 3 1
I00013834 4 No
I00013834 5 0
I00013834 6 0
I00013834 7 Traditional support model
I00013834 8 Operational SLA’s
I00013834 9 SAP-ABAP
I00013903 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00013903 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00013903 3 7x24 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppo
I00013903 5 Multiple
I00013903 6 Large campus (>2,000 seats)
I00013903 7 OVSD (client owned)
I00013903 8 Pressure from business units to improve service,Cost of current provider’s solution
I00013903 9 Resident
I00013906 1 Custom
I00013906 2 1
I00013906 3 1
I00013906 4 No
I00013906 7 Traditional support model
I00013906 9 Java
I00013907 1 Custom
I00013907 2 1
I00013907 3 1
I00013907 4 No
I00013907 7 Traditional support model
I00013922 1 Enhancement
I00013922 3 Waterfall
I00013922 5 Time and Materials
I00013922 8 ;#Cognizant
I00013922 9 Local
I00013922 10 CA Gen
I00013922 1 Enhancement
I00013922 3 Waterfall
I00013922 5 Time and Materials
I00013922 8 ;#Cognizant
I00013922 9 Local
I00013922 10 CA Gen
I00013922 1 Enhancement
I00013922 3 Waterfall
I00013922 5 Time and Materials
I00013922 8 ;#Cognizant
I00013922 9 Local
I00013922 10 CA Gen
I00013923 1 Enhancement
I00013923 3 Waterfall
I00013923 5 Time and Materials
I00013923 8 ;#Cognizant
I00013923 9 Local
I00013923 10 CA Gen
I00013923 1 Enhancement
I00013923 3 Waterfall
I00013923 5 Time and Materials
I00013923 8 ;#Cognizant
I00013923 9 Local
I00013923 10 CA Gen
I00013923 1 Enhancement
I00013923 3 Waterfall
I00013923 5 Time and Materials
I00013923 8 ;#Cognizant
I00013923 9 Local
I00013923 10 CA Gen
I00013947 1 5
I00013947 2 5
I00013947 3 4
I00013947 4 3
I00013947 5 Yes
I00013947 6 Yes
I00013947 8 No
I00013948 1 5
I00013948 2 5
I00013948 3 4
I00013948 4 2
I00013948 5 No
I00013948 6 Yes
I00013948 8 Yes
I00013948 1 3
I00013948 2 1
I00013948 3 1
I00013948 4 1
I00013948 5 No
I00013948 6 No
I00013948 7 Operations Manager
I00013948 8 No
I00013979 1 Custom Development
I00013979 3 custom
I00013979 5 NA
I00013979 6 NA
I00013979 8 Client
I00013979 9 Local
I00013979 10 SQL;#C
I00013979 3 1
I00013979 4 1
I00013979 5 No
I00013979 8 No
I00013979 9 No
I00013979 10 No
I00013982 1 Custom
I00013982 2 4
I00013982 3 0.02
I00013982 4 Yes
I00013982 5 0
I00013982 6 6
I00013982 7 Traditional support model
I00013982 9 COBOL;#DB2;#Java
I00013985 1 BI
I00013985 2 1
I00013985 3 0.001
I00013985 4 Yes
I00013985 5 0
I00013985 6 0
I00013985 8 Operational SLA’s
I00013985 10 Client University;#Tiered Services;#App Classification
I00014009 1 Client data center
I00014009 2 95
I00014009 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00014009 6 HTTPD Server 2.2 / Tomcat Rel 6.0
I00014009 8 MySQL Rel 5.1.42 / MS SQL 2005
I00014136 1 4
I00014136 2 3
I00014136 3 3
I00014136 4 3
I00014136 5 No
I00014136 6 No
I00014136 7 Brian Dubrie - ISS Dist Head
I00014136 8 Yes
I00014137 1 Custom
I00014137 2 1
I00014137 3 1
I00014137 4 No
I00014137 5 0
I00014137 6 0
I00014137 7 Traditional support model
I00014137 8 Operational SLA’s
I00014137 9 J2EE;#Java;#JavaScript;#Oracle
I00014139 1 Custom Development
I00014139 3 Waterfall
I00014139 5 Fixed Price
I00014139 10 C
I00014154 1 0
I00014154 3 1
I00014154 4 1
I00014154 5 Yes
I00014154 8 No
I00014154 9 No
I00014154 10 No
I00014154 1 data center
I00014154 2 2
I00014154 4 Redhat/Suse
I00014154 9 HANA
I00014166 1 Custom
I00014166 2 2
I00014166 3 0.01
I00014166 4 No
I00014166 8 SLO’s only
I00014166 9 Other
I00014191 1 Client data center
I00014191 2 6
I00014191 3 40
I00014191 4 Windows 2003;#Windows 2012;#Redhat/Suse;#UX
I00014191 7 11.2.0.2
I00014205 6 on-site
I00014264 1 3
I00014264 2 4
I00014264 3 3
I00014264 4 1
I00014264 5 No
I00014264 6 Yes
I00014264 7 CIO
I00014264 8 Yes
I00014273 1 4
I00014273 2 5
I00014273 3 4
I00014273 4 3
I00014273 5 No
I00014273 6 No
I00014273 7 VP
I00014273 8 Yes
I00014318 1 5
I00014318 2 4
I00014318 3 5
I00014318 4 3
I00014318 5 No
I00014318 6 No
I00014318 7 CIO
I00014318 8 No
I00014341 1 Enhancement;#Custom Development
I00014341 3 Iterative
I00014341 5 FTE
I00014341 6 client hosted
I00014341 8 None
I00014341 9 Global
I00014341 10 Java;#Visual Basic;#Cobol
I00014364 1 Custom
I00014364 2 1
I00014364 3 1
I00014364 4 No
I00014364 7 Traditional support model
I00014364 8 Operational SLA’s
I00014364 9 Java;#Oracle
I00014418 1 Apps maintenance
I00014418 3 Custom
I00014418 5 Fixed Price
I00014418 9 Local
I00014418 10 Java;#AS400
I00014454 1 Break Fix;#Desk Side;#IMAC
I00014454 2 PC Desktop/Laptop
I00014454 3 6days X 8 hours
I00014454 5 Multiple
I00014454 6 Non-campus locations (<2,000 seats)
I00014454 7 SRA
I00014454 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00014454 9 Leveraged
I00014455 2 0
I00014455 3 0
I00014455 4 0
I00014455 5 Developed COBOL
I00014455 6 ;#CA;#SyncSort
I00014455 7 Oracle DB;#SQL
I00014455 8 BUR;#DR;#Active
I00014455 9 None
I00014455 10 Dedicated Leased line
I00014493 1 AO & AM
I00014493 3 ITIL
I00014493 5 Fixed Price
I00014493 6 Client
I00014493 9 Local
I00014493 10 Java
I00014513 1 Custom Development
I00014513 3 Agile
I00014513 5 Time and Materials
I00014513 6 Client
I00014513 8 Client
I00014513 9 Local
I00014513 10 Java;#P;#Magento
I00014513 1 Custom Development
I00014513 3 Agile
I00014513 5 Time and Materials
I00014513 6 Client
I00014513 8 Client
I00014513 9 Local
I00014513 10 Java;#P;#Magento
I00014535 5 0
I00014535 6 0
I00014535 7 0
I00014535 2 0
I00014535 3 0
I00014535 4 0
I00014535 5 TPF
I00014535 6 Sabre custom application
I00014535 7 N/A
I00014535 8 40TB DASD
I00014535 9 PCI
I00014576 1 Custom Development
I00014576 3 Iterative
I00014576 5 Time and Materials
I00014576 9 Global
I00014576 10 COBOL / Euraxiel
I00014593 1 Custom
I00014593 2 1
I00014593 4 No
I00014593 5 0
I00014593 6 0
I00014593 7 Traditional support model
I00014593 8 Operational SLA’s;#Business SLA’s
I00014593 9 Oracle;#PL/SQL
I00014593 10 Service Manager
I00014614 1 Enhancement;#Custom Development;#System Integration
I00014614 3 Waterfall
I00014614 5 Fixed Price
I00014614 6 Client
I00014614 8 ;#;#Infosys;#Amdocs
I00014614 9 Local
I00014614 10 Java;#JavaScript;#Python;#SQL;#C
I00014640 1 Desk Side;#IMAC
I00014640 1 data center
I00014640 2 PC Desktop/Laptop
I00014640 2 18000
I00014640 3 5x9 coverage window (days/hours) with 5 Business Day resolution for 90% of IMACD requests in a given
I00014640 4 Windows 2003;#Windows 2012
I00014640 5 Multiple
I00014640 5N
I00014640 6 Large campus (>2,000 seats)
I00014640 6N
I00014640 7 SRA and Client Owned ServiceNow
I00014640 7N
I00014640 8 Renewal
I00014640 8Y
I00014640 9 Leveraged;#Resident
I00014640 9N
I00014640 10 N
I00014659 1 Client data center
I00014659 2 85
I00014659 3 257
I00014659 4 Windows 2008;#Redhat/Suse;#Solaris
I00014659 7 Version unknown
I00014659 8 Version unknown
I00014659 9 Version unknown
I00014663 1 Client data center
I00014663 1 On-premise
I00014663 1 4
I00014663 2 10
I00014663 2 1
I00014663 2 4
I00014663 3 Servers;#Storage;#Network;#Software - SA
I00014663 3 0
I00014663 3 1
I00014663 4 Windows 2012
I00014663 4 4
I00014663 5 10
I00014663 5 No
I00014663 6 Apache in environment but not aware of the version
I00014663 6 Yes
I00014663 7 IT Manager
I00014663 7 7
I00014663 8 SQL in environment but not aware of the version
I00014663 8 Yes
I00014675 1 13
I00014675 2 68455
I00014675 3 1
I00014675 4 2
I00014675 5 Yes
I00014675 8 No
I00014675 9 No
I00014675 10 No
I00014719 1 Apps Maintenance
I00014719 3 Apps Maintenance
I00014719 5 Fixed Price
I00014719 6 Client
I00014719 8 Client
I00014719 9 Local
I00014719 10 Genesys
I00014726 1 3
I00014726 1 3
I00014726 2 2
I00014726 2 2
I00014726 3 4
I00014726 3 4
I00014726 4 2
I00014726 4 2
I00014726 5 No
I00014726 5 No
I00014726 6 Yes
I00014726 6 Yes
I00014726 7 Infrastructure & Operation Director
I00014726 7 Infrastructure & Operation Director
I00014726 8 Yes
I00014726 8 Yes
I00014746 1 Implementation
I00014746 2 Oracle Web Center Sites;#Oracle Identity Manager
I00014746 4 Desktop
I00014746 6 Client Site;#Global – Bangalore
I00014746 7 Vaas IT
I00014747 1 Custom
I00014747 2 1
I00014747 4 Yes
I00014747 5 0
I00014747 6 0
I00014747 8 Operational SLA’s;#Business SLA’s
I00014747 9 C++
I00014755 1 50 states plus American Samoa
I00014755 2 IDC US centers
I00014755 3 Other Platform
I00014755 4 263000
I00014755 5 3000
I00014755 6 5784965
I00014755 7 8558931
I00014755 8 1.13E+09
I00014755 9 12500
I00014755 10 0
I00014774 1 Custom
I00014774 2 1
I00014774 3 1
I00014774 4 No
I00014774 5 0
I00014774 6 0
I00014774 7 Traditional support model
I00014774 8 Operational SLA’s
I00014774 9 J2EE;#Java;#JavaScript;#Oracle
I00014783 1 Client data center
I00014783 2 400
I00014783 3 852
I00014783 4 Windows 2003;#Windows 2008;#Windows 2012
I00014783 9 2005, 2008, 2012 (Pilot)
I00014783 2 95
I00014783 3 135
I00014783 4 Redhat/Suse;#UX;#AIX
I00014783 5 6.5 / 8.0 / 8.5
I00014783 6 2.2.15
I00014783 7 10g / 11g
I00014815 1 Custom
I00014815 2 20
I00014815 3 0.6
I00014815 4 Yes
I00014815 5 0
I00014815 6 0
I00014815 7 Traditional support model
I00014815 8 SLO’s only
I00014815 9 C#;#HTML;#Java;#JavaScript;#Oracle;#PL/SQL;#VB
I00014831 5 0
I00014831 6 0
I00014831 7 0
I00014831 1 4
I00014831 2 4
I00014831 3 2
I00014831 4 2
I00014831 5 No
I00014831 6 Yes
I00014831 8 Yes
I00014851 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00014851 2 PC Desktop/Laptop
I00014851 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00014851 5 Multiple
I00014851 6 Large campus (>2,000 seats)
I00014851 7 Client Owned ServiceNow
I00014851 8 1yr extension while building long-term EUC strategy
I00014851 9 Leveraged;#Resident
I00014864 1 Enhancement
I00014864 3 Custom
I00014864 5 Fixed Price
I00014864 8 Client
I00014864 9 Local
I00014864 10 Visual Basic
I00014893 1 Enterprise
I00014893 4 Yes
I00014893 8 Non-standard service levels
I00014893 9 SAP-ABAP
I00014899 1 50 states plus American Samoa
I00014899 2 In-state
I00014899 3 Eligibility;#Eligibility;#Interchange platform
I00014899 4 1200000
I00014899 5 90000
I00014899 6 14000000
I00014899 7 44000000
I00014899 8 1200000
I00014928 1 Security Strategy and Transformation Advisory;#Security Governance Services;#Risk Management;#Com
I00014928 2 Hard to show a breakdown, very segmented work
I00014928 4 Germany
I00014928 5 N/A
I00014951 1 HR & Payroll - Core Offering & HRIS, Payroll, Call Center Services, Learning & Development, Compensatio
I00014951 2 EMEA
I00014951 3 France
I00014951 5 Automation - Excel VBA Macro to Automate data validation and formatting for various reports; email cre
I00014951 6 HR ACCESS
I00014951 8 Number of employees;#3000 files
I00014951 10 1-100
I00014957 1 invoice payment and recording
I00014957 3 AMS;#EMEA;#APJ
I00014957 4 India
I00014957 8 SAP
I00014957 10 # of Supplier invoices processed
I00014958 1 Client data center
I00014958 2 200
I00014958 3 2800
I00014958 4 Windows 2008;#Redhat/Suse
I00014958 7 11
I00014960 1 Custom
I00014960 2 2
I00014960 3 0.001
I00014960 4 Yes
I00014960 5 0
I00014960 6 0
I00014960 8 Operational SLA’s
I00014960 10 Client University;#Tiered Services;#App Classification
I00014961 1 Custom Development;#Scope Development Phase
I00014961 3 Custom
I00014961 5 Fixed Price
I00014961 8 Only
I00014961 9 Local
I00014961 10 The project just involves Analysis activities
I00014966 1 Custom
I00014966 2 40
I00014966 3 0.9
I00014966 4 No
I00014966 7 Traditional support model
I00014966 8 Business SLA’s
I00014966 9 C;#HTML;#Java;#Oracle;#SQL
I00014972 1 4
I00014972 2 5
I00014972 3 5
I00014972 4 3
I00014972 5 Yes
I00014972 6 No
I00014972 7 CIO
I00014972 8 Yes
I00014974 1 4
I00014974 2 5
I00014974 3 5
I00014974 4 3
I00014974 5 Yes
I00014974 6 No
I00014974 7 CIO
I00014974 8 Yes
I00015004 1 5
I00015004 2 0
I00015004 3 5
I00015004 4 5
I00015004 5 Yes
I00015004 8 Yes
I00015004 9 No
I00015004 10 No
I00015034 1 Client data center
I00015034 4 Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00015037 1 70
I00015037 2 600000
I00015037 3 1
I00015037 4 5
I00015037 5 Yes
I00015037 8 Yes
I00015037 9 No
I00015037 10 No
I00015042 1 Enhancement
I00015042 3 Custom
I00015042 5 Fixed Price
I00015042 6 n/a
I00015042 8 Local Italian Company
I00015042 9 Local
I00015042 10 Java;#JavaScript;#Cobol
I00015070 1 5
I00015070 2 5
I00015070 3 4
I00015070 4 3
I00015070 5 No
I00015070 6 Yes
I00015070 8 No
I00015079 1 Custom
I00015079 2 1
I00015079 3 1
I00015079 4 No
I00015079 5 0
I00015079 6 12
I00015079 7 Traditional support model
I00015079 9 C;#C++;#Java;#Other;#SQL
I00015097 4 UX
I00015097 9 ECC 6.0 E7 with DB
I00015118 5 0
I00015118 6 0
I00015118 7 0
I00015139 1 0
I00015139 2 0
I00015139 3 3
I00015139 4 2
I00015139 5 Yes
I00015139 8 No
I00015139 9 No
I00015139 10 No
I00015157 1 Client data center
I00015157 4 Windows 2003;#Redhat/Suse;#AIX
I00015157 7 Multiple versions
I00015157 8 Multiple versions
I00015157 1 Custom
I00015157 2 1
I00015157 3 0.001
I00015157 4 Yes
I00015157 5 0
I00015157 6 0
I00015157 8 Operational SLA’s
I00015157 10 Client University;#Tiered Services;#App Classification
I00015166 1 License renwal
I00015166 5 Fixed Price
I00015166 6 Client
I00015166 9 Local
I00015166 1 Enhancement;#Consulting
I00015166 3 Custom
I00015166 5 Time and Materials
I00015166 6 Client
I00015166 9 Local
I00015166 1 Enhancement;#System Integration
I00015166 1 Application Management
I00015166 2 Oracle WebCenter Portal;#Oracle Web Center Sites;#Fusion Middleware;#Oracle Identity Manager;#CRM
I00015166 4 Desktop;#Call Center
I00015166 5 Task Authorization based
I00015166 6 Client Site
I00015166 6 Oracle
I00015166 9 Local
I00015166 10 Java;#JavaScript;#SQL
I00015179 1 Client data center
I00015179 2 700
I00015179 3 300
I00015179 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00015179 5 Out of scope
I00015179 6 Out of scope
I00015179 7 Out of scope
I00015179 8 Out of scope
I00015179 9 Out of scope
I00015179 10 Out of scope
I00015180 1 Client data center
I00015180 2 700
I00015180 3 300
I00015180 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX;#VMS
I00015180 5 Out of scope
I00015180 6 Out of scope
I00015180 7 Out of scope
I00015180 8 Out of scope
I00015180 9 Out of scope
I00015180 10 Out of scope
I00015205 1 Custom;#Enterprise;#BI
I00015205 4 Yes
I00015205 7 Traditional support model
I00015205 8 Operational SLA’s
I00015205 9 C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/SQL;#SAP-ABAP;#SQL;#XML
I00015205 10 Tiered Services
I00015207 1 4
I00015207 2 4
I00015207 3 2
I00015207 4 2
I00015207 5 No
I00015207 6 No
I00015207 7 Ahold EU CIO
I00015207 8 Yes
I00015210 1 9
I00015210 3 BW on HANA
I00015210 4 Yes
I00015210 5 German DCs. Frankfurt, Russelsheim
I00015210 6 SAP;#HA/DR
I00015210 7 Implementation;#Migration;#Managed Services
I00015220 1 Custom;#Cloud
I00015220 2 1
I00015220 3 0.001
I00015220 4 Yes
I00015220 5 0
I00015220 6 0
I00015220 8 Operational SLA’s
I00015220 10 Client University;#Tiered Services;#App Classification
I00015273 1 Consulting
I00015273 3 Custom
I00015273 5 Time and Materials
I00015273 6 Client
I00015273 8 None
I00015273 9 Local
I00015273 10 Nonstop OS/SQL
I00015341 1 Custom Development
I00015341 3 Custom
I00015341 5 Fixed Price
I00015341 6 Client
I00015341 8 Capgemini;#NTT
I00015341 9 Local
I00015341 10 Java;#JavaScript;#SQL;#.NET
I00015349 1 Client data center
I00015349 2 95
I00015349 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00015349 6 HTTPD Server 2.2 / Tomcat Rel 6.0
I00015349 8 MySQL Rel 5.1.42 / MS SQL 2005
I00015349 1 Custom Development
I00015349 8 Client
I00015349 9 Local
I00015349 10 SQL;#C
I00015349 1 Custom Development
I00015349 8 Client
I00015349 9 Local
I00015349 10 SQL;#C
I00015350 1 Custom
I00015350 2 1
I00015350 3 0.01
I00015350 4 Yes
I00015350 7 Traditional support model
I00015350 8 Operational SLA’s
I00015350 9 Java
I00015350 10 Applications Management Metrics Portal (AMMP)
I00015350 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00015350 2 PC Desktop/Laptop
I00015350 3 service desk 7x24, deskside 5x9
I00015350 5 Multiple
I00015350 6 Large campus (>2,000 seats)
I00015350 7 Client Owned Remedy
I00015350 8 new functionality
I00015350 9 Leveraged;#Resident
I00015350 1 Custom Development
I00015350 3 Custom
I00015350 5 Time and Materials
I00015350 8 Client
I00015350 9 Local
I00015350 1 Custom
I00015350 2 1
I00015350 3 0.01
I00015350 4 Yes
I00015350 7 Traditional support model
I00015350 8 Operational SLA’s
I00015350 9 Java
I00015350 10 Applications Management Metrics Portal (AMMP)
I00015351 1 Custom
I00015351 2 1
I00015351 3 0.01
I00015351 4 Yes
I00015351 7 Traditional support model
I00015351 8 Operational SLA’s
I00015351 9 Java
I00015351 10 Applications Management Metrics Portal (AMMP)
I00015351 1 Custom
I00015351 2 1
I00015351 3 0.01
I00015351 4 Yes
I00015351 7 Traditional support model
I00015351 8 Operational SLA’s
I00015351 9 Java
I00015351 10 Applications Management Metrics Portal (AMMP)
I00015351 1 Custom
I00015351 2 1
I00015351 3 0.01
I00015351 4 Yes
I00015351 7 Traditional support model
I00015351 8 Operational SLA’s
I00015351 9 Java
I00015351 10 Applications Management Metrics Portal (AMMP)
I00015351 1 Custom
I00015351 2 1
I00015351 3 0.01
I00015351 4 Yes
I00015351 7 Traditional support model
I00015351 8 Operational SLA’s
I00015351 9 Java
I00015351 10 Applications Management Metrics Portal (AMMP)
I00015351 1 Enterprise
I00015351 2 1
I00015351 3 0.04
I00015351 4 Yes
I00015351 5 0
I00015351 6 0
I00015351 7 Traditional support model
I00015351 8 Operational SLA’s
I00015351 9 Java
I00015351 10 Service Manager
I00015351 1 4
I00015351 2 5
I00015351 3 5
I00015351 4 3
I00015351 5 Yes
I00015351 6 No
I00015351 7 CIO
I00015351 8 Yes
I00015352 1 4
I00015352 2 5
I00015352 3 5
I00015352 4 3
I00015352 6 No
I00015352 7 CIO
I00015352 8 Yes
I00015354 1 Custom
I00015354 2 42
I00015354 3 1
I00015354 4 No
I00015354 8 Operational SLA’s
I00015354 9 ASP;#C;#C#;#C++;#COBOL;#DB2;#HTML;#J2EE;#Java;#JavaScript;#JCL;#JSP;#Natural;#Oracle;#Other;#PL/
I00015354 10 Service Manager
I00015379 1 50 states plus American Samoa
I00015379 2 In-state
I00015379 3 Interchange platform
I00015379 4 1200000
I00015379 5 38000
I00015379 6 7500000
I00015379 7 30000000
I00015379 8 4.4E+09
I00015379 9 675
I00015379 10 1000
I00015387 1 36
I00015387 3 67
I00015399 1 Custom Development
I00015399 3 Waterfall
I00015399 5 Fixed Price
I00015399 8 N/A
I00015399 9 Local
I00015399 10 Java;#SQL;#C;#C++
I00015422 1 data center
I00015422 1 Custom
I00015422 2 100
I00015422 2 20
I00015422 3 300
I00015422 3 1
I00015422 4 Windows 2003;#Windows 2008;#UX
I00015422 4 Yes
I00015422 7 Traditional support model
I00015422 8 SLO’s only
I00015422 1 1
I00015422 2 6
I00015422 3 0
I00015422 4 0
I00015422 8 0
I00015422 9 0
I00015422 10 0
I00015437 5 0
I00015437 6 0
I00015437 7 0
I00015489 5 0
I00015489 6 0
I00015489 7 0
I00015489 1 5
I00015489 2 5
I00015489 3 4
I00015489 4 3
I00015489 5 No
I00015489 6 Yes
I00015489 8 No
I00015499 1 Custom Development;#System Integration
I00015499 1 PC Desktop/Laptop;#Thin clients
I00015499 1 data center
I00015499 1 Custom
I00015499 2 First Contact Resolution = 70%
I00015499 2 100
I00015499 2 12
I00015499 2 1
I00015499 3 Servers;#Storage;#Network;#EUC;#Applications
I00015499 3 Exstream;# Autonomy Records Manager
I00015499 3 Combination of Waterfall and Agile
I00015499 3 300
I00015499 3 1
I00015499 4 Windows 2003;#Windows 2008;#Windows 2012;#Solaris;#Windows 2000
I00015499 4 Microsoft CRM Dynamics (Case Management);#BizTalk (ESB)
I00015499 4 Yes
I00015499 4 No
I00015499 5 Time and Materials
I00015499 5 SRA
I00015499 5 1200
I00015499 5 N/A
I00015499 5 0
I00015499 5 0
I00015499 6 Print
I00015499 6 N/A
I00015499 6 0
I00015499 6 9
I00015499 7 Traditional support model
I00015499 7 Adelaide, Australia
I00015499 7 11g
I00015499 7 36
I00015499 7 0
I00015499 7 1
I00015499 8 Low user satisfaction;#Pressure from business units to improve service
I00015499 8 Operational SLA’s;#Business SLA’s
I00015499 8 2000, 2008, 2012
I00015499 8 Client;#;#Oracle
I00015499 8 On-premise
I00015499 8 Yes
I00015499 9 ITIL v3
I00015499 9 83333
I00015499 9 Local
I00015499 9 Other
I00015499 9 N/A
I00015499 10 Applications Performance Monitoring (APM)
I00015499 10 SQL;#C#;#.NET
I00015499 10 1500
I00015517 1 Custom Development;#System Integration;#Consulting;#Assessment;#POC
I00015517 3 Waterfall
I00015517 8 Client
I00015517 9 Global
I00015519 1 170
I00015519 2 35737422
I00015519 3 1
I00015519 4 1
I00015519 5 Yes
I00015519 8 Yes
I00015519 9 No
I00015519 10 No
I00015539 1 Enterprise
I00015539 4 Yes
I00015539 8 Non-standard service levels
I00015539 9 SAP-ABAP
I00015540 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00015540 1 data center
I00015540 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00015540 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00015540 4 Windows 2008;#Windows 2012;#Redhat/Suse;#UX
I00015540 5 Multiple
I00015540 6 Large campus (>2,000 seats)
I00015540 7 Client Dedicated Service Manager
I00015540 7 9, 10, 11, 12
I00015540 8 Pressure from business units to improve service,Cost of current provider’s solution
I00015540 9 Leveraged;#Resident;#Walk-in center
I00015542 5 0
I00015542 6 0
I00015542 7 0
I00015551 5 0
I00015551 6 0
I00015551 7 0
I00015552 1 data center
I00015552 2 150
I00015552 3 600
I00015552 4 Windows 2012;#Redhat/Suse;#UX;#AIX
I00015552 7 Yes, 9, 10, & 11
I00015552 8 Yes
I00015552 9 Yes
I00015552 10 Yes
I00015552 1 data center
I00015552 2 150
I00015552 3 600
I00015552 4 Windows 2012;#Redhat/Suse;#UX;#AIX
I00015552 7 Yes, 9, 10, & 11
I00015552 8 Yes
I00015552 9 Yes
I00015552 10 Yes
I00015618 1 Enhancement;#System Integration;#Consulting;#config of cots
I00015618 3 Waterfall
I00015618 5 Time and Materials
I00015618 8 Capgemini;#Wipro
I00015618 9 Global
I00015618 10 configuration
I00015623 1 Implementation;#Infrastructure;#Application Management
I00015623 1 Enhancement
I00015623 1 4
I00015623 2 Oracle e- Business Suite
I00015623 2 4
I00015623 3 Custom
I00015623 3 4
I00015623 4 Desktop
I00015623 4 3
I00015623 5 No
I00015623 6 Client Site
I00015623 6 No
I00015623 7 Sharesd Service business lead
I00015623 7 None
I00015623 8 None
I00015623 8 No
I00015623 9 Local
I00015623 10 Oracle e-Business suite
I00015630 1 50 states plus American Samoa
I00015630 2 In-state
I00015630 3 Interchange platform
I00015630 4 1200000
I00015630 5 38000
I00015630 6 7500000
I00015630 7 30000000
I00015630 8 4.4E+09
I00015630 9 675
I00015630 10 1000
I00015633 1 Client data center
I00015633 2 638
I00015633 3 1455
I00015633 4 Windows 2003;#Windows 2008;#Windows 2012
I00015633 7 Versão 10g; Versão 11g
I00015633 8 SQL 2000;SQL 2005;SQL 2008;SQL 2012
I00015633 9 SAPKW70022; SAPK-60609INEAAPPL; SAPKB73109;SAPKB70020;SAPKA70020
I00015677 1 Custom
I00015677 2 1
I00015677 3 1
I00015677 4 No
I00015677 5 0
I00015677 6 0
I00015677 7 Traditional support model
I00015677 8 Operational SLA’s
I00015677 9 HTML;#Ideal;#J2EE;#Java;#JavaScript;#Oracle;#SQL;#XML
I00015677 1 Custom Development
I00015677 3 PRINCE and SSADM
I00015677 5 Fixed Price
I00015677 6 Client
I00015677 8 ASL, PCCW, NEC
I00015677 9 Local
I00015677 10 Java;#JavaScript;#Perl
I00015688 1 Custom
I00015688 2 5
I00015688 3 0.3
I00015688 4 No
I00015688 8 Operational SLA’s
I00015688 9 ASP;#J2EE;#Java;#JavaScript;#Oracle;#PL/SQL;#XML
I00015695 1 50 states plus American Samoa
I00015695 2 In-state
I00015695 3 Eligibility
I00015695 4 827424
I00015695 5 38435
I00015695 6 60816779
I00015695 7 418935
I00015695 8 4.9E+08
I00015701 1 Client data center
I00015701 2 600
I00015701 3 1800
I00015701 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00015739 1 PC Desktop/Laptop
I00015739 5 Client Owned Remedy
I00015739 7 1
I00015739 8 Inability of current provider to respond to changing client demands
I00015741 1 50 states plus American Samoa
I00015741 2 IDC US centers
I00015741 3 Drug file;#DSS;#Eligibility;#Enterprise data warehouse;#Interchange platform;#MAPIR;#MARS;#PBM;#Ph
I00015741 4 3600000
I00015741 5 120000
I00015741 6 72000000
I00015741 7 80000000
I00015741 8 2.2E+10
I00015741 9 160000
I00015741 1 50 states plus American Samoa
I00015741 2 IDC US centers
I00015741 3 Drug file;#DSS;#Eligibility;#Enterprise data warehouse;#Interchange platform;#MAPIR;#MARS;#PBM;#Ph
I00015741 4 3600000
I00015741 5 120000
I00015741 6 72000000
I00015741 7 80000000
I00015741 8 2.2E+10
I00015741 9 160000
I00015744 1 User Experience Design;#Infrastructure
I00015744 1 4
I00015744 2 3
I00015744 3 2
I00015744 4 Desktop
I00015744 4 3
I00015744 5 No
I00015744 6 Client Site
I00015744 6 No
I00015744 7 VP, M&A Services
I00015744 8 Yes
I00015744 1 Enhancement
I00015744 1 4
I00015744 2 3
I00015744 3 Iterative
I00015744 3 2
I00015744 4 3
I00015744 5 Time and Materials
I00015744 5 No
I00015744 6 Client
I00015744 6 No
I00015744 7 VP, M&A Services
I00015744 8 Client
I00015744 8 Yes
I00015744 9 Global
I00015744 10 Security
I00015754 1 Client data center
I00015754 2 4
I00015754 3 12
I00015754 4 Windows 2008;#Redhat/Suse
I00015754 7 11.2.0.2
I00015754 8 2008
I00015757 1 Enhancement
I00015757 3 Custom
I00015757 5 Fixed Price
I00015757 8 Client
I00015757 9 Local
I00015757 10 Java
I00015771 1 700
I00015771 2 0
I00015771 3 0-200
I00015771 4 12
I00015771 5 1
I00015771 8 Yes
I00015771 9 0.05
I00015771 10 Application Packaging;#User Device Logistics
I00015785 1 50 states plus American Samoa
I00015785 2 In-state
I00015785 3 Interchange platform
I00015785 4 1200000
I00015785 5 38000
I00015785 6 7500000
I00015785 7 30000000
I00015785 8 4.4E+09
I00015785 9 675
I00015785 10 1000
I00015804 1 PC Desktop/Laptop
I00015804 2 Telephone Responsiveness: 90% within 15 secs ; Abandon rate 15% without 15 secs
I00015804 4 No
I00015804 5 Client Owned Remedy
I00015804 7 1
I00015804 8 Inability of current provider to respond to changing client demands
I00015804 1 Custom Development
I00015804 3 Waterfall
I00015804 5 Fixed Price
I00015804 10 C
I00015809 1 Custom
I00015809 2 25
I00015809 3 1
I00015809 4 No
I00015809 7 Traditional support model
I00015809 8 Operational SLA’s
I00015809 9 C;#C++;#Java;#JavaScript
I00015809 10 Service Manager
I00015839 1 data center
I00015839 2 94
I00015839 3 31
I00015839 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX
I00015839 5 N/A
I00015839 6 N/A
I00015839 7 11G
I00015839 8 2012
I00015839 9 Netweaver 7.4, ECC 6.0, E 6
I00015839 10 N/A
I00015865 1 36
I00015865 2 24
I00015865 8 1
I00015865 9 2500
I00015906 2 Managed Firewall
I00015906 7 Business Requirements
I00015911 1 Client data center
I00015911 1 1100
I00015911 1 4
I00015911 2 100
I00015911 2 4
I00015911 3 4
I00015911 4 Windows 2003
I00015911 4 3
I00015911 5 Yes
I00015911 6 Yes
I00015911 7 COO
I00015911 8 6000
I00015911 8 Yes
I00015917 1 Custom
I00015917 2 1
I00015917 4 No
I00015917 7 Traditional support model
I00015917 8 Operational SLA’s
I00015917 9 COBOL
I00015949 1 50 states plus American Samoa
I00015949 2 In-state
I00015949 3 Eligibility;#Eligibility;#Interchange platform
I00015949 4 1200000
I00015949 5 90000
I00015949 6 14000000
I00015949 7 44000000
I00015949 8 1200000
I00015964 1 Enhancement;#Custom Development;#System Integration
I00015964 3 Agile
I00015964 5 Fixed Price
I00015964 6 Client
I00015964 8 ;#local competitor - NESS, Malam
I00015964 9 Local
I00015964 10 SQL;#ASP;#C#;#Visual Basic;#.NET;#Cloud;#Security
I00015977 1 Custom Development
I00015977 3 Waterfall
I00015977 5 Time and Materials
I00015977 6 Client
I00015977 8 Fujitsu
I00015977 9 Local
I00015977 10 C#
I00015977 1 Custom Development
I00015977 3 Waterfall
I00015977 5 Time and Materials
I00015977 6 Client
I00015977 8 Fujitsu
I00015977 9 Local
I00015977 10 C#
I00016011 1 12
I00016011 3 9
I00016011 7 8
I00016011 9 7
I00016011 10 SS507
I00016021 1 Custom
I00016021 2 1
I00016021 3 0.05
I00016021 4 Yes
I00016021 7 Traditional support model
I00016021 9 C++;#Java
I00016033 1 50 states plus American Samoa
I00016033 2 IDC US centers
I00016033 4 263000
I00016033 5 3000
I00016033 6 5784965
I00016033 7 8558931
I00016033 8 1.13E+09
I00016033 9 7500
I00016033 10 2784
I00016033 1 50 states plus American Samoa
I00016033 2 IDC US centers
I00016033 4 263000
I00016033 5 3000
I00016033 6 5784965
I00016033 7 8558931
I00016033 8 1.13E+09
I00016033 9 7500
I00016033 10 9100
I00016033 1 50 states plus American Samoa
I00016033 2 IDC US centers
I00016033 4 263000
I00016033 5 3000
I00016033 6 5784965
I00016033 7 8558931
I00016033 8 1.13E+09
I00016033 9 7500
I00016033 10 4406
I00016036 1 Custom
I00016036 2 Network Intrusion Prevention and Detection Services
I00016036 2 32
I00016036 3 0.6
I00016036 3 0
I00016036 4 Yes
I00016036 4 0
I00016036 5 0
I00016036 6 2
I00016036 7 Need to increase security
I00016036 7 Traditional support model
I00016036 8 Operational SLA’s
I00016036 9 Java;#JavaScript;#PL/SQL
I00016036 10 Service Manager
I00016053 1 On going support
I00016053 3 Waterfall
I00016053 5 Time and Materials
I00016053 9 Global
I00016053 10 Java;#JavaScript;#SQL;#ASP
I00016068 1 Custom;#Enterprise;#BI
I00016068 2 825
I00016068 3 1
I00016068 4 Yes
I00016068 5 0
I00016068 6 0
I00016068 8 Operational SLA’s
I00016068 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00016068 10 Client University;#Tiered Services;#App Classification
I00016080 1 Custom
I00016080 2 1
I00016080 4 Yes
I00016080 5 0
I00016080 6 0
I00016080 8 Operational SLA’s
I00016080 9 C++
I00016130 1 4
I00016130 2 5
I00016130 3 5
I00016130 4 3
I00016130 5 Yes
I00016130 6 No
I00016130 7 Jan Zadak
I00016130 8 Yes
I00016150 1 Custom Development
I00016150 3 Waterfall
I00016150 8 NEC,ABEAM,B-eng
I00016150 10 Java
I00016186 1 50 states plus American Samoa
I00016186 2 In-state
I00016186 3 Interchange platform
I00016186 4 2600000
I00016186 5 94900
I00016186 6 62398000
I00016186 7 60400000
I00016187 1 Enterprise;#Cloud
I00016187 2 1
I00016187 3 0.001
I00016187 4 Yes
I00016187 5 0
I00016187 6 0
I00016187 8 Operational SLA’s
I00016187 10 Client University;#Tiered Services;#App Classification
I00016189 1 Client data center
I00016189 2 2000
I00016189 3 700
I00016189 4 Windows 2003;#Windows 2008;#Redhat/Suse;#AIX
I00016189 7 9, 10, 11
I00016189 8 2005, 2008, 2012
I00016189 9 4.6c
I00016197 1 1
I00016197 2 2
I00016197 3 2
I00016197 4 1
I00016197 5 No
I00016197 5 0
I00016197 6 No
I00016197 6 0
I00016197 7 ES Ireland Director
I00016197 7 0
I00016197 8 Yes
I00016208 1 Advisory;#Licensing;#SAM Services
I00016208 1 Custom;#Enterprise;#BI;#Cloud
I00016208 1 PC Desktop/Laptop
I00016208 1 3
I00016208 2 Specifics not noted
I00016208 2 15
I00016208 2 1
I00016208 2 3
I00016208 2 8
I00016208 3 Servers;#Storage;#Network;#Applications
I00016208 3 Microsoft;#Oracle;#Symantec
I00016208 3 0.3
I00016208 3 3
I00016208 4 Yes
I00016208 4 No
I00016208 4 3
I00016208 5 Client Owned Service Manager
I00016208 5 200
I00016208 5 Yes
I00016208 5 3
I00016208 5 8
I00016208 6 Ability to drive cost reduction for enterprise
I00016208 6 Yes
I00016208 6 8
I00016208 7 17
I00016208 7 1
I00016208 7 2
I00016208 8 Pressure from business units to improve service;#focus more on core competency
I00016208 8 Operational SLA’s;#Business SLA’s
I00016208 8 Yes
I00016208 8 Yes
I00016208 8 25
I00016208 9 J2EE;#Java;#JavaScript
I00016208 9 1
I00016208 10 Password reset;#Service request catalog;#Knowledge search
I00016208 10 DDMI;#moving to Asset Manager in new contract
I00016208 10 Service Manager
I00016209 1 0-100
I00016209 2 30-50%
I00016209 3 Mainframe
I00016209 5 Client Data Center (100%)
I00016209 6 No
I00016209 7 Java;#Oracle;#Post gres QL
I00016209 9 Not Applicable
I00016209 10 > 20%
I00016213 1 3
I00016213 2 3
I00016213 3 1
I00016213 4 1
I00016213 5 No
I00016213 7 Enterprise Architect
I00016213 8 Yes
I00016220 1 Custom
I00016220 2 10
I00016220 3 0.1
I00016220 4 Yes
I00016220 5 0
I00016220 6 0
I00016220 7 Traditional support model
I00016220 8 SLO’s only
I00016220 9 C#;#HTML;#Java;#JavaScript;#Oracle;#PL/SQL;#VB
I00016220 10 Service Manager;#Tiered Services
I00016229 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00016229 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00016229 1 In country
I00016229 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00016229 2 Multiple - See Additional Comments
I00016229 2 5
I00016229 3 See additional comments - multiple answers
I00016229 3 EUC
I00016229 4 No
I00016229 5 Mix of SRA and Client Owned Remedy
I00016229 5 Multiple
I00016229 5 40000
I00016229 6 Non-campus locations (<2,000 seats)
I00016229 6 3
I00016229 7 SRA and Client Owned Remedy
I00016229 7 15
I00016229 7 4
I00016229 8 Cost of current provider’s solution
I00016229 8 Cost reduction
I00016229 8 Yes
I00016229 9 Resident;#Walk-in center
I00016229 10 Password reset;#Knowledge search
I00016236 1 contract renewal
I00016236 3 prolongation of existing service agreement
I00016236 5 volumetric pricing
I00016236 8 SITA or LSY
I00016236 9 Local
I00016249 1 Client data center
I00016249 1 4
I00016249 2 3685
I00016249 2 3
I00016249 3 5180
I00016249 3 2
I00016249 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00016249 4 3
I00016249 5 No
I00016249 6 No
I00016249 7 Sr Dir, Network & Infrastructure Services
I00016249 8 Yes
I00016262 1 Custom;#Enterprise;#BI
I00016262 2 15
I00016262 3 0.039
I00016262 4 Yes
I00016262 5 0
I00016262 6 0
I00016262 8 Operational SLA’s
I00016262 9 J2EE;#JavaScript;#Oracle;#PL/SQL;#XML
I00016262 10 Apps Online (AOL);#Applications Performance Monitoring (APM);#Client University
I00016262 1 Custom
I00016262 2 163
I00016262 3 1
I00016262 4 No
I00016262 8 Operational SLA’s
I00016262 9 ASP;#Assembler;#C;#C#;#C++;#COBOL;#DB2;#HTML;#J2EE;#Java;#JavaScript;#JCL;#JSP;#Lotus Notes;#Na
I00016262 10 Service Manager
I00016294 1 In country
I00016294 7 Jboss;#Oracle DB
I00016301 5 0
I00016301 6 0
I00016301 7 0
I00016329 1 1
I00016329 2 0.05
I00016329 3 BW on HANA
I00016329 4 Yes
I00016329 5 on premise - client side
I00016329 7 Implementation
I00016340 1 2
I00016340 2 3
I00016340 3 3
I00016340 4 2
I00016340 5 No
I00016340 6 Yes
I00016340 7 Chris Shennan
I00016340 8 No
I00016389 1 Client data center
I00016389 2 0
I00016389 3 0
I00016389 4 N/A
I00016389 1 data center
I00016389 2 2
I00016389 3 0
I00016389 4 N/A - Appliance
I00016389 5 N/A
I00016389 6 N/A
I00016389 7 Oracle 10
I00016389 8 MSSQL 2005, 2008, 2008R2, 2012
I00016389 9 N/A
I00016389 10 N/A
I00016389 1 Custom;#Enterprise;#BI
I00016389 1 100-1000
I00016389 1 Renewal
I00016389 2 50-80%
I00016389 2 478
I00016389 3 COTS packages such as imo
I00016389 3 on-going support
I00016389 3 0.5
I00016389 4 Yes
I00016389 5 On-Premises (50%), data centers (50%)
I00016389 5 FP and T&M
I00016389 5 0
I00016389 6 No
I00016389 6 0
I00016389 7 Microsoft;#Oracle
I00016389 8 In house and Delloitt
I00016389 8 Operational SLA’s
I00016389 9 Access;#ASP;#C;#C#;#FORTRAN;#Java;#JavaScript;#JSP;#Oracle;#Oracle Dev 2K/FORMS;#Other;#PL/SQL;
I00016389 9 Compliance
I00016389 9 Local
I00016389 10 Applications Management Metrics Portal (AMMP);#Client University
I00016389 10 Java;#JavaScript;#SQL;#.NET
I00016389 10 < 20%
I00016458 1 50 states plus American Samoa
I00016458 2 In-state
I00016458 3 IIS
I00016462 1 50 states plus American Samoa
I00016462 2 In-state
I00016462 3 Interchange platform;#MAPIR
I00016462 5 35000
I00016463 1 50 states plus American Samoa
I00016463 2 In-state
I00016463 3 Interchange platform;#MAPIR
I00016463 5 35000
I00016474 1 5
I00016474 2 5
I00016474 5 No
I00016474 8 Yes
I00016495 1 Custom
I00016495 2 3
I00016495 3 0.5
I00016495 4 No
I00016495 7 Traditional support model
I00016495 8 Operational SLA’s
I00016495 9 Oracle;#Other
I00016501 1 Custom Development
I00016501 3 Waterfall
I00016501 5 Time and Materials
I00016501 9 Local
I00016503 1 50 states plus American Samoa
I00016503 2 In-state
I00016506 5 0
I00016506 6 0
I00016506 7 0
I00016511 1 Client data center
I00016511 2 8
I00016511 3 8
I00016511 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX
I00016552 5 0
I00016552 6 0
I00016552 7 0
I00016607 1 Client data center
I00016607 2 3685
I00016607 3 5180
I00016607 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00016608 1 2
I00016608 2 3
I00016608 3 2
I00016608 4 2
I00016608 5 No
I00016608 6 No
I00016608 8 No
I00016608 1 2
I00016608 2 3
I00016608 3 2
I00016608 4 2
I00016608 5 No
I00016608 6 No
I00016608 8 No
I00016609 1 2
I00016609 2 3
I00016609 3 2
I00016609 4 2
I00016609 5 No
I00016609 6 No
I00016609 8 No
I00016615 1 50 states plus American Samoa
I00016615 2 IDC US centers
I00016615 4 1200000
I00016615 5 73000
I00016615 6 41000000
I00016615 7 10500000
I00016615 8 4.3E+09
I00016615 9 116500
I00016634 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00016634 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00016634 5 Multiple
I00016634 6 Non-campus locations (<2,000 seats)
I00016634 7 Client Owned Remedy
I00016634 8 Pressure from business units to improve service,Cost of current provider’s solution;#Lack of innovative to
I00016634 9 Leveraged;#Resident
I00016639 1 Advisory/Strategy;#Implementation;#Application Management
I00016639 2 oracle e-business suite
I00016639 4 Desktop;#system upgrade
I00016639 6 Client Site
I00016639 7 Percipient
I00016647 1 Custom
I00016647 2 2
I00016647 3 0.01
I00016647 4 No
I00016647 8 SLO’s only
I00016647 9 Other
I00016671 1 Enhancement
I00016671 3 Agile
I00016671 5 Fixed Price
I00016671 6 Client
I00016671 9 Local
I00016672 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00016672 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00016672 3 7x16 (days/hours)
I00016672 5 Multiple
I00016672 6 Non-campus locations (<2,000 seats)
I00016672 7 Client Owned ServiceNow
I00016672 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00016672 9 Leveraged
I00016728 1 Helpdesk support. Patch delivery
I00016728 3 Custom
I00016728 5 Fixed Price
I00016728 8 Client
I00016728 9 Local
I00016728 10 CAGen
I00016729 1 50 states plus American Samoa
I00016729 2 IDC US centers
I00016729 3 Other Platform
I00016729 4 955911
I00016729 5 42378
I00016729 6 56710526
I00016729 7 15410299
I00016729 8 4.17E+09
I00016729 9 21063
I00016729 10 49334
I00016781 5 0
I00016781 6 0
I00016781 7 0
I00016786 1 IMAC;#Deployment
I00016786 2 PC Desktop/Laptop
I00016786 3 no sla
I00016786 5 Multiple
I00016786 6 Large campus (>2,000 seats)
I00016786 7 client tools
I00016786 8 refresh of desktop/laptop
I00016786 9 Resident
I00016789 1 5
I00016789 2 4
I00016789 3 5
I00016789 4 3
I00016789 5 No
I00016789 6 No
I00016789 7 CTO
I00016789 8 No
I00016794 1 Custom Development
I00016794 3 Agile
I00016794 5 Time and Materials
I00016794 6 Client
I00016794 8 Client
I00016794 9 Local
I00016794 10 Java;#P;#Magento
I00016809 1 50 states plus American Samoa
I00016809 2 In-state
I00016809 3 IIS
I00016809 1 50 states plus American Samoa
I00016809 2 In-state
I00016809 3 IIS
I00016812 1 Custom;#Enterprise
I00016812 1 2000
I00016812 2 500
I00016812 2 25
I00016812 3 0 - 200
I00016812 3 0.15
I00016812 4 Yes
I00016812 4 5
I00016812 5 1
I00016812 6 ;#Dell;#Lenovo
I00016812 8 Non-standard service levels
I00016812 8 No
I00016812 9 C#;#HTML;#J2EE;#Java;#JavaScript;#Natural;#Oracle;#SAP-ABAP;#SQL;#XML
I00016812 9 0.5
I00016812 10 Image Management;#Software Distribution;#User Device Logistics;#User Data Migration;#Reporting;#Se
I00016812 1 Custom;#Enterprise
I00016812 1 IMAC;#Deployment
I00016812 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00016812 2 25
I00016812 3 5x9 coverage window (days/hours) with 5 Business Day resolution for 90% of IMACD requests in a given
I00016812 3 0.15
I00016812 4 Yes
I00016812 5 Multiple
I00016812 6 Non-campus locations (<2,000 seats)
I00016812 7 From computer associates - name TBD
I00016812 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00016812 8 Non-standard service levels
I00016812 9 C#;#J2EE;#Java;#JavaScript;#Natural;#Oracle;#SAP-ABAP;#SQL;#XML
I00016812 9 Resident
I00016812 1 Custom;#Enterprise
I00016812 1 IMAC;#Deployment
I00016812 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00016812 2 25
I00016812 3 5x9 coverage window (days/hours) with 5 Business Day resolution for 90% of IMACD requests in a given
I00016812 3 0.15
I00016812 4 Yes
I00016812 5 Multiple
I00016812 5 0
I00016812 6 Non-campus locations (<2,000 seats)
I00016812 6 0
I00016812 7 From computer associates - name TBD
I00016812 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00016812 8 Non-standard service levels
I00016812 9 C#;#C++;#HTML;#J2EE;#Java;#JavaScript;#Natural;#Oracle;#SAP-ABAP;#SQL;#XML
I00016812 9 Resident
I00016822 1 Client data center
I00016822 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX
I00016822 6 Apache 2.2
I00016822 7 Oracle10/Oracle11; residual Oracle8
I00016822 8 SQL 2008/2008R2Enterprise (Mainly)/2012
I00016912 5 0
I00016912 6 0
I00016912 7 0
I00016912 1 Custom
I00016912 2 1
I00016912 3 0.001
I00016912 4 Yes
I00016912 5 0
I00016912 6 0
I00016912 8 Operational SLA’s
I00016912 10 Client University;#Tiered Services
I00016938 1 Enterprise
I00016938 2 1
I00016938 3 1
I00016938 4 Yes
I00016938 8 Operational SLA’s
I00016944 1 50 states plus American Samoa
I00016944 2 In-state
I00016944 4 263000
I00016944 5 3000
I00016944 6 5784965
I00016944 7 8558931
I00016944 8 1.13E+09
I00016944 9 7500
I00016944 10 7805
I00016950 5 0
I00016950 6 0
I00016950 7 0
I00016972 1 Advisory;#Licensing
I00016972 2 1
I00016972 3 Adobe;#Citrix;#McAfee;#Microsoft;#Oracle;#VMware
I00016972 5 0
I00016972 6 Cost of service
I00016972 7 0
I00016972 8 40000
I00016972 9 6000
I00016972 10 DDMI
I00017000 1 Consulting
I00017000 3 Custom
I00017000 5 Time and Materials
I00017000 6 Amadeus
I00017000 8 in house
I00017000 9 Local
I00017000 10 Orcale, TIBCO
I00017003 1 renewal of established service
I00017003 3 Contract renewal
I00017003 5 Fixed Price
I00017003 8 LSY
I00017003 9 Local
I00017003 10 Common Lisp
I00017048 1 4
I00017048 2 4
I00017048 3 4
I00017048 4 2
I00017048 5 No
I00017048 6 No
I00017048 7 Manager IT operations
I00017048 8 No
I00017072 1 System Integration;#Consulting;#Assessment
I00017072 1 3
I00017072 3 Iterative
I00017072 5 Time and Materials
I00017072 5 No
I00017072 6 hosted in client DC
I00017072 6 No
I00017072 8 Client;#;#Microsoft
I00017072 8 Yes
I00017072 9 Local
I00017072 10 Java;#JavaScript;#SQL;#Perl;#ASP;#C#;#C;#C++;#VBScript;#.NET;#Cobol;#Mobility
I00017127 2 1
I00017127 3 Microsoft
I00017127 5 6000
I00017127 6 Cost of service
I00017127 7 0.5
I00017127 10 Asset Manager
I00017129 1 Custom Development
I00017129 3 Waterfall
I00017129 5 Fixed Price & FTE
I00017129 8 CSC;#TCS;#Infosys;#Wipro
I00017129 9 Local
I00017129 10 Java;#Visual Basic;#.NET
I00017145 1 Break Fix;#IMAC;#Deployment
I00017145 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00017145 3 Shell provisioned on-site service
I00017145 5 Multiple
I00017145 6 Non-campus locations (<2,000 seats)
I00017145 7 DWNG
I00017145 8 Default provider for rest of Shell
I00017145 9 Leveraged
I00017155 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00017155 3 Agile
I00017155 5 Fixed Price
I00017155 6 Client
I00017155 8 None so far
I00017155 9 Local
I00017155 10 Java
I00017156 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00017156 3 Agile
I00017156 5 Fixed Price
I00017156 6 Client
I00017156 8 Client
I00017156 9 Local
I00017156 10 Java
I00017157 1 Break Fix;#Desk Side
I00017157 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00017157 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00017157 5 Single
I00017157 6 Large campus (>2,000 seats)
I00017157 7 Client dedicated SM
I00017157 8 Pressure from business units to improve service,Cost of current provider’s solution
I00017157 9 Leveraged
I00017157 1 data center
I00017157 4 Redhat/Suse
I00017157 7 11
I00017157 1 Enterprise
I00017157 4 Yes
I00017157 7 Traditional support model
I00017158 1 Enterprise
I00017158 4 Yes
I00017158 7 Traditional support model
I00017159 1 data center
I00017159 1 12
I00017159 2 0.12
I00017159 2 150
I00017159 3 BW on HANA
I00017159 3 600
I00017159 4 Windows 2012;#Redhat/Suse;#UX;#AIX
I00017159 4 No
I00017159 5 Data center in Toronto, CA (100%)
I00017159 6 SAP;#HA/DR
I00017159 7 Assessment;#Implementation;#Migration;#Upgrade;#Managed Services
I00017159 7 Yes, 9, 10, & 11
I00017159 8 Yes
I00017159 9 Yes
I00017159 10 Yes
I00017160 1 50 states plus American Samoa
I00017160 2 In-state
I00017160 3 IIS
I00017203 1 Client data center
I00017203 2 800
I00017203 3 974
I00017203 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris;#AIX;#Windows 2000, SCO
I00017203 6 2.2
I00017203 7 11/ 12
I00017203 8 2000/2005/2008/2008R2
I00017203 9 7/Hana
I00017220 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00017220 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00017220 2 First Contact Resolution = 70%
I00017220 4 Yes
I00017220 5 Client Owned Service Manager
I00017220 7 Client Owned Service Manager
I00017220 7 1
I00017220 8 Low user satisfaction;#Pressure from business units to improve service,Cost of current provider’s solutio
I00017220 8 Low user satisfaction;#Pressure from business units to improve service;#Lack of innovative tooling with c
I00017220 10 Password reset;#Service request catalog;#Knowledge search
I00017221 1 Custom
I00017221 2 1
I00017221 3 1
I00017221 4 Yes
I00017221 8 Operational SLA’s
I00017221 9 J2EE;#Java;#JavaScript
I00017232 1 Custom
I00017232 2 1
I00017232 3 1
I00017232 4 Yes
I00017232 5 0
I00017232 6 0
I00017232 8 Operational SLA’s
I00017232 9C
I00017232 10 Client University;#Service Manager
I00017238 1 0-100
I00017238 2 30-50%
I00017238 3 Mainframe
I00017238 5 Client Data Center (100%)
I00017238 6 No
I00017238 7 Java;#Oracle;#Post gres QL
I00017238 9 Not Applicable
I00017238 10 > 20%
I00017279 5 0
I00017279 6 0
I00017279 7 0
I00017318 1 Client data center
I00017318 2 638
I00017318 3 1455
I00017318 4 Windows 2003;#Windows 2008;#Windows 2012
I00017318 7 Versão 10g; Versão 11g
I00017318 8 SQL 2000;SQL 2005;SQL 2008;SQL 2012
I00017318 9 SAPKW70022; SAPK-60609INEAAPPL; SAPKB73109;SAPKB70020;SAPKA70020
I00017338 1 50 states plus American Samoa
I00017338 1 Custom
I00017338 2 IDC US centers
I00017338 2 1
I00017338 3 IIS
I00017338 4 0
I00017338 5 0
I00017338 6 0
I00017338 6 0
I00017338 7 Traditional support model
I00017338 7 0
I00017338 8 Operational SLA’s;#Business SLA’s
I00017338 8 0
I00017338 9 C;#Java;#Oracle;#PL/SQL
I00017338 9 0
I00017338 10 0
I00017339 1 Infrastructure;#Application Management
I00017339 2 Fusion Middleware;#Oracle eBS, HCM
I00017339 4 Desktop
I00017339 6 Regional Delivery Center;#Global – Other
I00017339 7 None
I00017352 1 data center
I00017352 1 3
I00017352 4 Windows 2003;#Windows 2008;#Windows 2012;#UX
I00017352 8 No
I00017371 1 Custom
I00017371 2 1
I00017371 3 0.005
I00017371 4 No
I00017371 7 Traditional support model
I00017371 8 Non-standard service levels
I00017371 9 RPG II/III
I00017400 1 50 states plus American Samoa
I00017400 2 IDC US centers
I00017400 3 Eligibility
I00017400 4 1200000
I00017400 5 73000
I00017400 6 41000000
I00017400 7 10500000
I00017400 8 4.3E+09
I00017400 9 116500
I00017401 1 5
I00017401 2 2
I00017401 3 3
I00017401 4 1
I00017401 5 Yes
I00017401 6 Yes
I00017401 8 Yes
I00017404 1 Custom
I00017404 4 No
I00017406 1 5
I00017406 2 2
I00017406 3 3
I00017406 4 1
I00017406 5 Yes
I00017406 6 Yes
I00017406 8 Yes
I00017407 1 Enhancement;#System Integration
I00017407 3 Waterfall
I00017407 5 Fixed Price
I00017407 6 Client
I00017407 9 Local
I00017407 10 Genesys
I00017426 1 Enhancement;#Custom Development;#System Integration
I00017426 3 Waterfall
I00017426 5 Time and Materials
I00017426 8 only
I00017426 9 Local
I00017426 10 Java;#SQL;#Unix Technology
I00017426 1 Enhancement;#Custom Development
I00017426 3 Waterfall
I00017426 8 Only
I00017426 9 Local
I00017426 10 Java;#SQL;#Unix technology
I00017427 1 Custom Development
I00017427 3 Waterfall
I00017427 5 Time and Materials
I00017427 8 Only
I00017427 9 Local
I00017427 10 Java;#JavaScript;#SQL
I00017482 1 data center
I00017484 1 Enterprise
I00017484 4 Yes
I00017484 8 Non-standard service levels
I00017484 9 SAP-ABAP
I00017486 1 Break Fix;#Desk Side;#IMAC
I00017486 2 PC Desktop/Laptop
I00017486 3 6days X 8 hours
I00017486 5 Multiple
I00017486 6 Non-campus locations (<2,000 seats)
I00017486 7 SRA
I00017486 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00017486 9 Leveraged
I00017513 1 data center
I00017513 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00017513 7 11g
I00017541 1 Custom Development
I00017541 3 Waterfall
I00017541 5 FTE
I00017541 8 Client
I00017541 9 Local
I00017541 10 Java;#C++;#.NET
I00017541 1 4
I00017541 2 3
I00017541 3 2
I00017541 4 3
I00017541 5 No
I00017541 6 No
I00017541 7 Sr Dir, Network & Infrastructure Services
I00017541 8 Yes
I00017541 1 Custom Development
I00017541 3 Waterfall
I00017541 5 FTE
I00017541 8 Client
I00017541 9 Local
I00017541 10 Java;#C++;#.NET
I00017541 1 Client data center
I00017541 2 3685
I00017541 3 5180
I00017541 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00017552 1 Custom Development
I00017552 1 Custom
I00017552 2 1
I00017552 3 Waterfall
I00017552 3 0.6
I00017552 4 No
I00017552 5 Fixed Price
I00017552 7 Traditional support model
I00017552 8 Operational SLA’s
I00017552 8 N/A
I00017552 9 C;#C++;#JavaScript;#SQL
I00017552 9 Local
I00017552 10 Java;#SQL;#C;#C++
I00017561 1 data center
I00017561 2 5
I00017561 3 96
I00017561 4 Windows 2008
I00017561 8 2008
I00017565 1 Security Strategy and Transformation Advisory;#Enterprise Security Architecture
I00017565 1 1000
I00017565 2 Manged desktop service (100%) - both Security Strategy & Transformation Advisory and Enterprise Secu
I00017565 2 0
I00017565 3 Working Windows 7 solution on the managed desktop
I00017565 3 0 - 200
I00017565 4 25
I00017565 4 UK
I00017565 5 N/A
I00017565 5 1
I00017565 6 ;#Fujitsu
I00017565 8 Yes
I00017565 9 0.6
I00017565 10 Image Management;#Procurement/Catalog;#User Device Logistics;#Service Desk;#Site Support;#Encrypti
I00017565 1 Security Strategy and Transformation Advisory;#Enterprise Security Architecture
I00017565 2 Manged desktop service (100%) - both Security Strategy & Transformation Advisory and Enterprise Secu
I00017565 3 Working SharePoint solution on a secure desktop service
I00017565 4 UK
I00017565 5 N/A
I00017567 1 50 states plus American Samoa
I00017567 2 In-state
I00017567 3 Interchange platform
I00017567 4 1200000
I00017567 5 38000
I00017567 6 7500000
I00017567 7 30000000
I00017567 8 4.4E+09
I00017567 9 675
I00017567 10 1000
I00017568 1 Maintenance and support for our hospital information system called HCIS
I00017568 3 Custom
I00017568 5 FTE
I00017568 8 none
I00017568 9 Local
I00017568 10 Java;#JavaScript
I00017569 1 data center
I00017569 1 Custom
I00017569 2 15
I00017569 3 0.75
I00017569 4 Windows 2003;#UX
I00017569 4 No
I00017569 7 Traditional support model
I00017569 7 8.1
I00017569 8 SLO’s only
I00017569 9 Other
I00017569 1 data center
I00017569 1 Custom
I00017569 2 15
I00017569 3 0.75
I00017569 4 Windows 2003;#UX
I00017569 4 No
I00017569 7 Traditional support model
I00017569 7 8.1
I00017569 8 SLO’s only
I00017569 9 Other
I00017569 1 data center
I00017569 1 Custom
I00017569 2 15
I00017569 3 0.75
I00017569 4 Windows 2003;#UX
I00017569 4 No
I00017569 7 Traditional support model
I00017569 7 8.1
I00017569 8 SLO’s only
I00017569 9 Other
I00017570 1 data center
I00017570 1 Custom
I00017570 2 15
I00017570 3 0.75
I00017570 4 Windows 2003;#UX
I00017570 4 No
I00017570 7 Traditional support model
I00017570 7 8.1
I00017570 8 SLO’s only
I00017570 9 Other
I00017570 1 data center
I00017570 1 Custom
I00017570 2 15
I00017570 3 0.75
I00017570 4 Windows 2003;#UX
I00017570 4 No
I00017570 7 Traditional support model
I00017570 7 8.1
I00017570 8 SLO’s only
I00017570 9 Other
I00017582 1 Break Fix;#Desk Side;#IMAC
I00017582 2 PC Desktop/Laptop
I00017582 3 6days X 8 hours
I00017582 5 Multiple
I00017582 6 Non-campus locations (<2,000 seats)
I00017582 7 SRA
I00017582 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00017582 9 Leveraged
I00017599 1 Custom
I00017599 9 C;#C++;#J2EE;#Java;#JavaScript;#Oracle;#Oracle Dev 2K/FORMS;#Other
I00017600 1 Custom;#Enterprise
I00017600 2 20
I00017600 4 Yes
I00017600 9 Oracle;#Oracle Dev 2K/FORMS;#Other
I00017600 1 Custom
I00017600 9 Java;#Oracle;#Oracle Dev 2K/FORMS;#Other
I00017600 10 Apps Online (AOL);#Applications Management Metrics Portal (AMMP);#Applications Performance Monit
I00017603 1 Client data center
I00017603 2 8
I00017603 3 43
I00017603 4 Windows 2003;#Windows 2008
I00017603 7 10G
I00017603 8 2008
I00017615 1 Custom Development
I00017615 3 Custom
I00017615 5 Fixed Price
I00017615 6 Client
I00017615 8 Capgemini;#NTT
I00017615 9 Local
I00017615 10 Java;#JavaScript;#SQL;#.NET
I00017616 1 Custom Development
I00017616 3 Custom
I00017616 5 Fixed Price
I00017616 6 Client
I00017616 8 Capgemini;#NTT
I00017616 9 Local
I00017616 10 Java;#JavaScript;#SQL;#.NET
I00017627 1 Growth and profitability on existing/wallet share
I00017627 4 Transactions
I00017627 7 Autonomy
I00017627 8 Production implementation
I00017633 1 Enhancement
I00017633 3 Waterfall
I00017633 5 Time and Materials
I00017633 9 Global
I00017633 10 Java;#JavaScript;#SQL;#ASP
I00017655 1 data center
I00017655 1 0.25
I00017655 2 58
I00017655 2 8
I00017655 3 79
I00017655 4 Windows 2008;#Redhat/Suse;#UX
I00017655 4 34
I00017655 7 8
I00017655 8 8
I00017655 9 44
I00017655 10 FDA qualification
I00017682 1 Custom;#Enterprise;#BI
I00017682 2 8
I00017682 3 0.3
I00017682 4 No
I00017682 5 3
I00017682 6 8
I00017682 8 Operational SLA’s;#Business SLA’s
I00017682 9 J2EE;#Java;#JavaScript
I00017682 10 Service Manager
I00017701 1 Consulting
I00017701 3 Custom
I00017701 5 Time and Materials
I00017701 6 Amadeus
I00017701 8 in house
I00017701 9 Local
I00017701 10 Orcale, TIBCO
I00017716 1 Project Management
I00017716 3 All of the above - multiple work streams in project management
I00017716 5 Time and Materials
I00017716 6 N/A - Client uses , but for this work this is NA
I00017716 8 Client;#;#CGI, CapCo
I00017716 9 Local
I00017716 10 Java
I00017719 1 Custom
I00017719 2 24
I00017719 4 No
I00017719 7 Traditional support model
I00017719 8 SLO’s only
I00017719 9 Assembler;#COBOL
I00017720 1 Staff Augmentation
I00017720 3 N/A
I00017720 5 Time and Materials
I00017720 6 N/A
I00017720 8 TCS
I00017720 9 Global
I00017720 10 SAP Basis
I00017735 1 data center
I00017735 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00017735 7 11g
I00017744 1 data center
I00017744 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00017744 7 11g
I00017764 1 New Mobile Workflow;#Large Scale Mobile Enablement;#Mobile Infrastructure Implementation
I00017764 2 B2C
I00017764 3 1000000+
I00017764 4 Empowered Customer
I00017764 7 None, built from scratch, bespoke for client.
I00017764 8 Multiple
I00017764 9 Custom
I00017776 1 System Integration;#Consulting
I00017776 3 Iterative
I00017776 5 Fixed Price
I00017776 9 Local
I00017776 10 Bridgeway E-Councel
I00017816 1 50 states plus American Samoa
I00017816 2 In-state
I00017816 3 Interchange platform
I00017816 4 1200000
I00017816 5 38000
I00017816 6 7500000
I00017816 7 30000000
I00017816 8 4.4E+09
I00017816 9 675
I00017816 10 1000
I00017817 1 4
I00017817 2 4
I00017817 3 4
I00017817 4 4
I00017817 5 No
I00017817 6 Yes
I00017817 8 Yes
I00017826 1 Consulting
I00017826 2 ALM/QC;#Performance Center/LoadRunner
I00017826 3 Functionality;#Performance
I00017826 3 Custom
I00017826 4 UAT
I00017826 5 Paid based on test cases
I00017826 5 0
I00017826 6 internal resources on clients systems
I00017826 6 0
I00017826 7 0
I00017826 8 ;#;#Capgemini
I00017826 9 Local
I00017826 9 No
I00017826 10 Java;#JavaScript;#P;#Python;#SQL;#Perl;#ASP;#PL1;#Ruby;#C#;#C;#C++;#Visual Basic;#VBScript;#VBA;#.N
I00017836 1 PC Desktop/Laptop
I00017836 2 CBA's own service provider SLA schedule
I00017836 4 Yes
I00017836 5 CBA digital workflow service management
I00017836 7 1
I00017836 8 Cost of current provider’s solution;#not core capability for bank
I00017837 1 Custom Development;#System Integration
I00017837 3 Agile
I00017837 6 Telstra
I00017837 8 ;#Infosys
I00017837 9 Local
I00017837 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#Visual Basic;#.NET;#Cloud
I00017898 1 Account operations
I00017898 3 Waterfall
I00017898 5 Fixed Price
I00017898 6 Teradata
I00017898 8 Oracle;#TCS;#Teradata
I00017898 9 Global
I00017898 1 Account operations
I00017898 3 Waterfall
I00017898 5 Fixed Price
I00017898 6 Teradata
I00017898 8 Oracle;#TCS;#Teradata
I00017898 9 Global
I00017898 1 Account operations
I00017898 3 Waterfall
I00017898 5 Fixed Price
I00017898 6 Teradata
I00017898 8 TCS;#Teradata
I00017898 9 Global
I00017898 1 Account operations
I00017899 1 Custom;#Enterprise
I00017899 2 10
I00017899 3 0.2
I00017899 4 Yes
I00017899 7 Traditional support model
I00017899 8 Non-standard service levels
I00017899 9 HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#SQL;#XML
I00017899 10 Applications Performance Monitoring (APM)
I00017899 1 17
I00017899 2 0.15
I00017899 3 BW on HANA
I00017899 4 Yes
I00017899 5 Traditional ( 100% ) - Alprahetta ( 17 TB ) and Blue Ash ( 20TB )
I00017899 6 SAP;#Heterogeneous;#HA/DR
I00017899 7 Assessment;#Implementation;#Migration;#Upgrade;#Managed Services
I00017899 1 Account operations
I00017899 3 Waterfall
I00017899 5 Fixed Price
I00017899 6 Teradata
I00017899 8 Client;#Oracle;#TCS;#Teradata
I00017899 9 Global
I00017899 10 Java;#SQL
I00017920 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment;#POC
I00017920 3 Agile
I00017920 5 including fixed price, T&M, FTE
I00017920 6 Client
I00017920 8 local NESS and Malam
I00017920 9 Local
I00017920 10 Java;#JavaScript;#SQL;#C++;#Visual Basic;#.NET;#Mobility;#Security;#Agile Mentoring
I00017945 1 Custom;#Mobile
I00017945 2 825
I00017945 3 1
I00017945 4 Yes
I00017945 5 0
I00017945 6 0
I00017945 9 HTML;#J2EE;#Java;#JavaScript;#JSP
I00017945 10 Client University
I00017970 1 Consulting
I00017970 3 PRINCE and SSADM
I00017970 5 Fixed Price
I00017970 6 N/A
I00017970 8 Acrotect, Fujitsu
I00017970 9 Local
I00017970 10 N/A
I00017978 1 Advisory/Strategy;#Pilot;#Implementation;#Infrastructure;#Application Management
I00017978 4 Desktop;#Tablet;#Mobile;#Social;#In-Store;#Call Center
I00017978 6 Client Site
I00017988 1 Mobile Customer Engagement
I00017988 7 n/a
I00017988 8 Single
I00017988 9 Custom
I00018010 1 Custom
I00018010 2 1
I00018010 3 1
I00018010 4 Yes
I00018010 8 Operational SLA’s
I00018010 9 J2EE;#Java;#JavaScript
I00018010 1 Custom
I00018010 2 1
I00018010 3 1
I00018010 4 Yes
I00018010 8 Operational SLA’s
I00018010 9 J2EE;#Java;#JavaScript
I00018033 1 data center
I00018033 2 0
I00018033 3 0
I00018033 4 Windows 2003;#Windows 2008;#Windows 2012
I00018033 5 NA
I00018034 1 Custom;#Enterprise
I00018034 1 data center
I00018034 2 12
I00018034 2 3
I00018034 3 1
I00018034 4 Yes
I00018034 4 UX
I00018034 7 Traditional support model
I00018034 7 8.1
I00018034 8 SLO’s only
I00018034 9 Access;#Assembler;#Oracle;#SQL
I00018034 10 Applications Performance Monitoring (APM);#Service Manager
I00018079 1 2
I00018079 2 4
I00018079 3 1
I00018079 4 4
I00018079 5 No
I00018079 6 Yes
I00018079 7 CIO
I00018079 8 Yes
I00018083 1 Enhancement;#Consulting;#config cots
I00018083 3 Waterfall
I00018083 8 Capgemini
I00018083 9 Global
I00018083 10 config cots
I00018090 1 Enhancement
I00018090 3 Waterfall
I00018090 5 Fixed Price
I00018090 6 NA
I00018090 8 Local italian company
I00018090 9 Local
I00018090 10 Java;#JavaScript
I00018090 1 3
I00018090 2 4
I00018090 3 3
I00018090 4 1
I00018090 5 No
I00018090 6 Yes
I00018090 7 CIO
I00018090 8 No
I00018155 5 0
I00018155 6 0
I00018155 7 0
I00018158 1 Custom
I00018158 2 1
I00018158 3 0.2
I00018158 4 No
I00018158 6 12
I00018158 8 Operational SLA’s
I00018158 9 Java;#JavaScript;#Oracle
I00018219 1 Deployment
I00018219 2 PC Desktop/Laptop
I00018219 3 No sitesupport in scope
I00018219 5 Multiple
I00018219 6 Non-campus locations (<2,000 seats)
I00018219 7 Not service mgmt
I00018219 8 Existing OS EOL
I00018219 9 Leveraged
I00018268 1 Custom Development;#Consulting;#Assessment;#management of deploy
I00018268 3 Waterfall
I00018268 5 Overarching framework call off contract
I00018268 9 Global
I00018268 10 Deployment and configuration
I00018271 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#BYOD
I00018271 2 First Contact Resolution = 70%
I00018271 4 Yes
I00018271 5 Client Owned Service Manager
I00018271 7 1
I00018271 8 Cost of current provider’s solution
I00018271 10 Password reset
I00018273 1 System Integration
I00018273 3 Waterfall
I00018273 5 Time and Materials
I00018273 6 Client
I00018273 8 Client
I00018273 9 Global
I00018273 10 Java
I00018285 1 Custom
I00018285 2 30
I00018285 3 0.8
I00018285 4 No
I00018285 5 0
I00018285 6 0
I00018285 7 Traditional support model
I00018285 8 SLO’s only
I00018285 9 COBOL;#HTML;#J2EE;#Oracle;#XML
I00018285 10 Service Manager
I00018288 1 Enhancement
I00018288 3 Waterfall
I00018288 5 Fixed Price
I00018288 6 NA
I00018288 8 Local italian company
I00018288 9 Local
I00018288 10 Java;#JavaScript
I00018294 1 50 states plus American Samoa
I00018294 2 IDC US centers
I00018294 3 Other Platform
I00018294 4 955911
I00018294 5 42378
I00018294 6 56710526
I00018294 7 15410299
I00018294 8 4.17E+09
I00018294 9 21063
I00018294 10 26000
I00018350 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#BYOD
I00018350 2 First Contact Resolution = 70%
I00018350 4 Yes
I00018350 5 Client Owned Service Manager
I00018350 7 1
I00018350 8 Cost of current provider’s solution
I00018350 10 Password reset
I00018355 1 data center
I00018355 2 50
I00018355 3 50
I00018355 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris;#AIX;#Complete mix of OS t
I00018362 1 50 states plus American Samoa
I00018362 2 In-state
I00018362 3 Interchange platform
I00018362 4 1200000
I00018362 5 38000
I00018362 6 7500000
I00018362 7 30000000
I00018362 8 4.4E+09
I00018362 9 675
I00018362 10 1000
I00018382 1 Custom Development
I00018382 3 Waterfall
I00018382 5 FTE
I00018382 8 Client
I00018382 9 Local
I00018382 10 Java;#C++;#.NET
I00018386 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00018386 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00018386 2 First Contact Resolution = 70%
I00018386 4 Yes
I00018386 5 Client Owned Service Manager
I00018386 7 Client Owned Service Manager
I00018386 7 1
I00018386 8 Low user satisfaction;#Pressure from business units to improve service,Cost of current provider’s solutio
I00018386 8 Low user satisfaction;#Pressure from business units to improve service;#Lack of innovative tooling with c
I00018386 10 Password reset;#Service request catalog;#Knowledge search
I00018432 1 Custom Development;#System Integration
I00018432 3 Custom
I00018432 5 Fixed Price
I00018432 8 no competitor
I00018432 9 Local
I00018432 10 Java
I00018434 1 Enterprise
I00018434 2 1
I00018434 3 0.02
I00018434 4 Yes
I00018434 7 Traditional support model
I00018434 8 Operational SLA’s
I00018434 9 Java;#SQL
I00018435 5 0
I00018435 6 0
I00018435 7 0
I00018445 1 data center
I00018445 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Oracle, Enterprise Linux
I00018445 5 Yes
I00018445 6 Yes
I00018445 7 10 & 11
I00018445 8 Yes
I00018445 9 Yes
I00018445 10 No
I00018485 1 data center
I00018485 2 2
I00018485 3 1
I00018485 4 Windows 2012
I00018485 8 2012
I00018485 9 ECC 6.2
I00018495 1 50 states plus American Samoa
I00018495 2 In-state
I00018495 3 Interchange platform;#MAPIR
I00018495 5 35000
I00018503 1 Client data center
I00018503 2 600
I00018503 3 1900
I00018503 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00018510 1 Client data center
I00018510 1 Client data center
I00018510 4 Windows 2008;#Windows 2012;#UX;#AIX
I00018510 4 Windows 2008;#Windows 2012;#UX;#AIX
I00018510 5 WAS MQ
I00018510 5 WAS MQ
I00018510 8 Latest
I00018510 8 Latest
I00018535 5 0
I00018535 6 0
I00018535 7 0
I00018547 1 Custom
I00018547 2 20
I00018547 3 0.6
I00018547 4 Yes
I00018547 5 0
I00018547 6 0
I00018547 7 Traditional support model
I00018547 8 SLO’s only
I00018547 9 C#;#HTML;#Java;#JavaScript;#Oracle;#Other;#PL/SQL;#SQL;#VB
I00018547 10 Service Manager;#Tiered Services
I00018549 2 2
I00018549 3 0
I00018549 4 Redhat/Suse
I00018549 9 HANA
I00018561 1 Break Fix;#Desk Side;#Deployment
I00018561 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00018561 5 Multiple
I00018561 6 Non-campus locations (<2,000 seats)
I00018561 7 SRA
I00018561 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00018561 9 Leveraged
I00018564 1 Enhancement
I00018564 3 Agile
I00018564 5 Fixed Price
I00018564 6 Client
I00018564 9 Local
I00018564 10 Java
I00018568 1 50 states plus American Samoa
I00018568 2 In-state
I00018568 3 Interchange platform
I00018571 1 Licensing
I00018571 2 1
I00018571 3 Dassault Systemes
I00018571 5 0
I00018571 7 2000000
I00018571 8 1000
I00018571 9 6
I00018571 10 Symantec™ Asset Management Suite (Altiris)
I00018575 1 Custom Development
I00018575 3 Agile
I00018575 5 Time and Materials
I00018575 8 N/A
I00018575 9 Local
I00018575 10 .NET
I00018575 1 Client data center
I00018575 2 430
I00018575 3 300
I00018575 4 Windows 2003;#Windows 2008;#Redhat/Suse
I00018575 6 2
I00018575 7 4g
I00018575 8 2005, 2008
I00018591 1 4
I00018591 2 3
I00018591 3 2
I00018591 4 3
I00018591 5 No
I00018591 6 No
I00018591 7 VP, M&A Services
I00018591 8 Yes
I00018591 1 Enhancement;#Assessment
I00018591 1 4
I00018591 2 3
I00018591 3 Iterative
I00018591 3 2
I00018591 4 3
I00018591 5 Time and Materials
I00018591 5 No
I00018591 6 No
I00018591 7 VP, M&A Services
I00018591 8 Client
I00018591 8 Yes
I00018591 9 Global
I00018591 10 Java;#SQL
I00018609 1 Enterprise
I00018609 2 1
I00018609 3 1
I00018609 4 Yes
I00018609 8 Operational SLA’s
I00018617 1 50 states plus American Samoa
I00018617 2 In-state
I00018618 1 4
I00018618 2 5
I00018618 3 2
I00018618 4 3
I00018618 5 No
I00018618 6 No
I00018618 7 Liz Theophille
I00018618 8 Yes
I00018620 1 Custom
I00018620 2 1
I00018620 4 Yes
I00018620 5 0
I00018620 6 0
I00018620 8 Operational SLA’s
I00018620 9 C++
I00018668 5 0
I00018668 6 0
I00018668 7 0
I00018669 1 50 states plus American Samoa
I00018669 2 In-state
I00018669 3 Eligibility;#Other Platform;#Portal
I00018670 1 5
I00018670 2 5
I00018670 3 4
I00018670 4 3
I00018670 5 No
I00018670 6 Yes
I00018670 8 No
I00018684 1 System Integration
I00018684 3 Waterfall
I00018684 5 Fixed Price
I00018684 6 Client
I00018684 8 Hitach
I00018684 9 Local
I00018684 10 JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security
I00018697 1 Retention/loyalty
I00018697 1 0
I00018697 2 348000
I00018697 2 Churn
I00018697 3 Excel
I00018697 3 3
I00018697 4 Transactions;#Survey
I00018697 4 1
I00018697 5 SAS
I00018697 5 Yes
I00018697 8 Analytics as a Service
I00018697 8 Yes
I00018697 9 No
I00018697 10 No
I00018708 5 0
I00018708 6 0
I00018708 7 0
I00018721 1 5
I00018721 2 5
I00018721 3 4
I00018721 4 3
I00018721 5 No
I00018721 6 Yes
I00018721 8 No
I00018721 1 Custom;#Enterprise;#BI
I00018721 2 50
I00018721 3 0.05
I00018721 4 Yes
I00018721 5 0
I00018721 6 0
I00018721 8 Operational SLA’s
I00018721 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00018721 10 Client University;#Tiered Services;#App Classification
I00018723 5 0
I00018723 6 0
I00018723 7 0
I00018756 1 0-100
I00018756 2 30-50%
I00018756 3 Mainframe
I00018756 5 Client Data Center (100%)
I00018756 6 No
I00018756 7 Java;#Oracle;#Post gres QL
I00018756 9 Not Applicable
I00018756 10 > 20%
I00018766 1 Break Fix;#Desk Side;#IMAC
I00018766 2 PC Desktop/Laptop
I00018766 3 6days X 8 hours
I00018766 5 Multiple
I00018766 6 Non-campus locations (<2,000 seats)
I00018766 7 SRA
I00018766 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00018766 9 Leveraged
I00018787 4 No
I00018787 1 data center
I00018787 2 10
I00018787 4 UX
I00018787 9 R3
I00018788 1 Custom Development
I00018788 3 Agile
I00018788 5 Time and Materials
I00018788 6 Client
I00018788 8 Client
I00018788 9 Local
I00018788 10 Java;#P;#Magento
I00018794 1 Client data center
I00018794 2 300
I00018794 3 700
I00018794 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00018794 5 N/A
I00018794 6 Various
I00018794 7 9, 10, 11
I00018794 8 SQL 2005, 2008, 2012
I00018794 9 N/A
I00018794 10 N/A
I00018797 1 1
I00018797 2 1
I00018797 3 1
I00018797 4 1
I00018797 6 Yes
I00018797 7 Chairman was Sponsor
I00018797 8 Yes
I00018808 1 Custom;#Enterprise;#BI
I00018808 1 data center
I00018808 2 4
I00018808 3 0.1
I00018808 4 Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00018808 4 Yes
I00018808 7 Oracle 11i
I00018808 8 SqlServer 2000, 2005, 2008, 2012
I00018808 8 Operational SLA’s
I00018808 9 SAP-ABAP;#VBScript
I00018808 9 SAP 7.3
I00018808 10 Service Manager
I00018812 1 350
I00018812 2 3000000
I00018812 3 1
I00018812 4 5
I00018812 5 Yes
I00018812 8 Yes
I00018812 9 No
I00018812 10 No
I00018836 1 5
I00018836 2 5
I00018836 5 No
I00018836 8 Yes
I00018838 5 0
I00018838 6 0
I00018838 7 0
I00018845 1 50 states plus American Samoa
I00018845 2 In-state
I00018845 3 Other Platform
I00018846 1 50 states plus American Samoa
I00018846 2 In-state
I00018846 3 Other Platform
I00018846 1 50 states plus American Samoa
I00018846 2 In-state
I00018846 3 Other Platform
I00018853 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00018853 2 First Contact Res = 65%, Abandon Rate = <5%, Telephone Responsiveness = 80% within 30 sec,Structured
I00018853 4 Yes
I00018853 5 Client Owned Service Manager
I00018853 7 4
I00018853 8 cost and ability to scale globally
I00018853 10 Password reset;#Service request catalog;#Knowledge search
I00018856 1 System Integration
I00018856 3 Agile
I00018856 5 Time and Materials
I00018856 6 Telstra
I00018856 8 ;#Infosys
I00018856 9 Local
I00018856 10 JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#Visual Basic;#.NET;#Cloud
I00018857 1 System Integration
I00018857 3 Agile
I00018857 5 Time and Materials
I00018857 6 Telstra
I00018857 8 ;#Infosys
I00018857 9 Local
I00018857 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#.NET;#Cloud
I00018926 1 Enhancement;#Custom Development;#System Integration
I00018926 3 Client led
I00018926 5 FTE
I00018926 8 ;#TCS;#Infosys
I00018926 9 Global
I00018926 10 Java;#SQL;#ABAP
I00018926 1 Enhancement;#Custom Development;#System Integration
I00018926 3 Client led
I00018926 5 FTE
I00018926 8 ;#TCS;#Infosys
I00018926 9 Global
I00018926 10 Java;#SQL;#ABAP
I00018926 1 Enhancement;#Custom Development;#System Integration
I00018926 3 Client led
I00018926 5 FTE
I00018926 8 ;#TCS;#Infosys
I00018926 9 Global
I00018926 10 Java;#SQL;#ABAP
I00018928 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00018928 1 data center
I00018928 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00018928 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00018928 4 Windows 2008;#Windows 2012;#Redhat/Suse;#UX
I00018928 5 Multiple
I00018928 6 Large campus (>2,000 seats)
I00018928 7 Oracle 9, 10, 11, 12, SQL Server 2005, 2008
I00018928 7 Client Dedicated Service Manager
I00018928 8 Pressure from business units to improve service,Cost of current provider’s solution
I00018928 9 Leveraged;#Resident;#Walk-in center
I00018933 1 System Integration
I00018933 3 Agile
I00018933 5 Time and Materials
I00018933 6 Telstra
I00018933 8 ;#Infosys
I00018933 9 Local
I00018933 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#.NET;#Cloud
I00018935 1 data center
I00018935 2 2
I00018935 3 0
I00018935 4 Nonstop H06.25.00
I00018937 1 System Integration
I00018937 3 Agile
I00018937 5 Time and Materials
I00018937 6 Telstra
I00018937 8 ;#Infosys
I00018937 9 Local
I00018937 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#.NET;#Cloud
I00018938 1 System Integration
I00018938 3 Agile
I00018938 5 Time and Materials
I00018938 6 Telstra
I00018938 8 ;#Infosys
I00018938 9 Local
I00018938 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#.NET;#Cloud
I00018963 1 Consulting
I00018963 3 Waterfall
I00018963 5 Time and Materials
I00018967 1 Consulting
I00018967 3 Waterfall
I00018967 5 Time and Materials
I00018967 8 Client
I00018967 9 Local
I00018967 10 Java
I00018986 5 0
I00018986 6 0
I00018986 7 0
I00018987 1 4
I00018987 2 4
I00018987 3 4
I00018987 4 4
I00018987 5 Yes
I00018987 6 Yes
I00018987 7 Client Principal
I00018987 8 Yes
I00018991 1 data center
I00018991 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00018991 7 11g
I00019006 1 Custom Development
I00019006 3 Waterfall
I00019006 5 FTE
I00019006 8 Client
I00019006 9 Local
I00019006 10 Java;#C++;#.NET
I00019040 1 Client data center
I00019040 2 2500
I00019040 3 1000
I00019040 4 Windows 2008
I00019040 7 v11
I00019095 1 Application Management
I00019095 4 Desktop
I00019095 6 Client Site
I00019129 1 50 states plus American Samoa
I00019129 2 IDC US centers
I00019129 4 1200000
I00019129 5 73000
I00019129 6 41000000
I00019129 7 10500000
I00019129 8 4.3E+09
I00019129 9 116500
I00019142 1 Client data center
I00019179 1 Enhancement;#Custom Development;#System Integration
I00019179 3 Custom
I00019179 5 Fixed Price
I00019179 6 Combination , In-house,
I00019179 8 Client
I00019179 9 Local
I00019179 10 Java;#SQL;#C++;#Visual Basic;#.NET;#Cobol
I00019181 1 Custom
I00019181 2 6
I00019181 3 0.1
I00019181 4 No
I00019181 7 Traditional support model
I00019181 9 C;#C#;#Java;#VB;#VBScript
I00019182 1 data center
I00019182 1 Custom
I00019182 2 1
I00019182 2 5
I00019182 3 0.8
I00019182 3 6
I00019182 4 AIX
I00019182 4 Yes
I00019182 5 NA
I00019182 5 0
I00019182 6 NA
I00019182 6 0
I00019182 7 Traditional support model
I00019182 7 NA
I00019182 8 Operational SLA’s;#Business SLA’s
I00019182 8 NA
I00019182 9 C;#COBOL;#DB2;#J2EE;#Java;#JCL;#Oracle;#RPG II/III;#SQL;#XML
I00019182 9 NA
I00019182 10 App Classification
I00019182 10 NA
I00019184 1 Custom;#Enterprise
I00019184 2 100
I00019184 3 1
I00019184 4 No
I00019184 5 0
I00019184 6 0
I00019184 7 Traditional support model
I00019184 8 Operational SLA’s
I00019184 9 Oracle
I00019187 1 50 states plus American Samoa
I00019187 2 IDC US centers
I00019187 3 Drug file;#Formulary design;#Formulary management;#PBM;#Pharmacy Audit;#Pharmacy drug rebate;#
I00019187 4 1200000
I00019187 5 73000
I00019187 6 41000000
I00019187 7 10500000
I00019187 8 4.3E+10
I00019187 9 116500
I00019199 1 Enhancement
I00019199 3 Agile
I00019199 5 Time and Materials
I00019199 8 ;#
I00019199 9 Global
I00019199 10 Curam
I00019200 1 Enhancement;#Custom Development;#System Integration
I00019200 3 Waterfall
I00019200 5 Time and Materials
I00019200 8 None
I00019200 9 Local
I00019200 10 Java;#SQL;#Cloud;#Curam Software Product
I00019206 1 Client data center
I00019206 2 638
I00019206 3 1455
I00019206 4 Windows 2003;#Windows 2008;#Windows 2012
I00019206 7 Versão 10g; Versão 11g
I00019206 8 SQL 2000;SQL 2005;SQL 2008;SQL 2012
I00019206 9 SAPKW70022; SAPK-60609INEAAPPL; SAPKB73109;SAPKB70020;SAPKA70020
I00019225 1 Custom Development
I00019225 3 Custom
I00019225 5 Fixed Price
I00019225 6 Client
I00019225 8 Capgemini;#NTT
I00019225 9 Local
I00019225 10 Java;#JavaScript;#SQL;#.NET
I00019225 1 Custom Development
I00019225 3 Custom
I00019225 5 Fixed Price
I00019225 6 Client
I00019225 8 Capgemini;#NTT
I00019225 9 Local
I00019225 10 Java;#JavaScript;#SQL;#.NET
I00019254 5 0
I00019254 6 0
I00019254 7 0
I00019277 1 Consulting
I00019277 3 Waterfall
I00019277 5 Time and Materials
I00019277 9 Local
I00019277 10 Java
I00019280 1 On-premise
I00019280 2 0
I00019280 3 Servers;# Nonstop Systems (x2)
I00019280 5 0
I00019280 6 0
I00019280 7 3
I00019280 8 No
I00019280 9 ITIL v3
I00019280 1 Consulting
I00019280 3 Waterfall
I00019280 5 Time and Materials
I00019280 9 Local
I00019280 10 Java
I00019281 1 Consulting
I00019281 3 Waterfall
I00019281 5 Time and Materials
I00019281 9 Local
I00019290 1 4
I00019290 2 1
I00019290 3 1
I00019290 4 1
I00019290 5 No
I00019290 6 No
I00019290 8 Yes
I00019297 1 50 states plus American Samoa
I00019297 2 In-state
I00019297 3 Interchange platform
I00019297 4 1200000
I00019297 5 38000
I00019297 6 7500000
I00019297 7 30000000
I00019297 8 4.4E+09
I00019297 9 675
I00019297 10 1000
I00019299 1 System Integration
I00019299 3 Agile
I00019299 5 Time and Materials
I00019299 6 Telstra
I00019299 8 ;#Infosys
I00019299 9 Local
I00019299 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C#;#C;#Visual Basic;#Cloud
I00019300 1 System Integration
I00019300 3 Agile
I00019300 5 Time and Materials
I00019300 6 Telstra
I00019300 8 ;#Infosys
I00019300 9 Local
I00019300 10 Java;#JavaScript;#P;#SQL;#Perl;#ASP;#C;#C++;#.NET;#Cloud
I00019339 1 Enhancement;#Custom Development;#System Integration
I00019339 3 Client led
I00019339 5 FTE
I00019339 8 ;#TCS;#Infosys
I00019339 9 Global
I00019339 10 Java;#SQL;#ABAP
I00019339 1 Enhancement;#Custom Development;#System Integration
I00019339 3 Client led
I00019339 5 FTE
I00019339 8 ;#TCS;#Infosys
I00019339 9 Global
I00019339 10 Java;#SQL;#ABAP
I00019339 1 Enhancement;#Custom Development;#System Integration
I00019339 3 Client led
I00019339 5 FTE
I00019339 8 ;#TCS;#Infosys
I00019339 9 Global
I00019339 10 Java;#SQL;#ABAP
I00019340 1 Custom
I00019340 2 1
I00019340 4 Yes
I00019340 8 Operational SLA’s
I00019340 9 Java;#JavaScript
I00019396 1 50 states plus American Samoa
I00019396 2 IDC US centers
I00019396 3 Other Platform
I00019396 4 955911
I00019396 5 42378
I00019396 6 56710526
I00019396 7 15410299
I00019396 8 4.17E+09
I00019396 9 21063
I00019396 10 65501
I00019405 1 50 states plus American Samoa
I00019405 2 In-state
I00019405 3 Interchange platform
I00019405 4 1200000
I00019405 5 38000
I00019405 6 7500000
I00019405 7 30000000
I00019405 8 4.4E+09
I00019405 9 675
I00019405 10 1000
I00019408 1 Client data center
I00019408 2 600
I00019408 3 1800
I00019408 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00019408 1 Client data center
I00019408 2 600
I00019408 3 1800
I00019408 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00019413 1 Enhancement
I00019413 8 Client;#Metavance CAGen
I00019413 9 Local
I00019413 1 Enhancement
I00019413 3 Custom
I00019413 8 Client
I00019413 9 Local
I00019413 10 Metavance CAGen
I00019430 1 Enhancement;#Custom Development;#System Integration
I00019430 3 Waterfall
I00019430 5 Fixed Price
I00019430 6 Client
I00019430 8 ;#;#Infosys
I00019430 9 Local
I00019430 10 Java;#SQL;#C
I00019484 1 data center
I00019484 4 UX
I00019488 1 Enhancement
I00019488 3 Custom
I00019488 5 Fixed Price
I00019488 6 N/A
I00019488 8 No. These are add on/change requests
I00019488 9 Local
I00019488 10 Java;#JavaScript
I00019494 1 Enhancement;#Group Sales, small development, and data tasks
I00019494 3 Agile
I00019494 5 Fixed Price
I00019494 6 Ministry of Defense
I00019494 8 None
I00019494 9 Local
I00019494 10 JavaScript;#SQL;#C#;#.NET
I00019496 1 Enhancement;#Custom Development
I00019496 3 Agile
I00019496 5 Time and Materials
I00019496 6 Client
I00019496 9 Local
I00019496 10 DRUPAL
I00019523 1 50 states plus American Samoa
I00019523 2 IDC US centers
I00019523 4 1200000
I00019523 5 73000
I00019523 6 41000000
I00019523 7 10500000
I00019523 8 4.3E+09
I00019523 9 116500
I00019569 1 50 states plus American Samoa
I00019569 3 DSS;#Enterprise data warehouse
I00019569 4 1200000
I00019569 5 73000
I00019569 6 41000000
I00019569 7 10500000
I00019569 8 4.3E+09
I00019569 9 116500
I00019579 1 PC Desktop/Laptop
I00019579 4 Yes
I00019579 5 Client Owned Remedy
I00019579 7 1
I00019579 8 Inability of current provider to respond to changing client demands
I00019579 1 Custom Development
I00019579 3 Overlapping Waterfall
I00019579 5 Time and Materials
I00019579 8 CGI
I00019579 9 Local
I00019579 10 Java;#JavaScript;#SQL
I00019613 1 Custom
I00019613 2 1
I00019613 3 0.02
I00019613 4 No
I00019613 5 0
I00019613 6 0
I00019613 7 Traditional support model
I00019613 8 Operational SLA’s
I00019637 1 Custom
I00019637 2 1
I00019637 3 0.6
I00019637 4 No
I00019637 7 Traditional support model
I00019637 8 Operational SLA’s
I00019637 9 C;#C++;#JavaScript;#SQL
I00019637 1 Custom Development
I00019637 1 Custom
I00019637 2 1
I00019637 3 Waterfall
I00019637 3 0.6
I00019637 4 No
I00019637 5 Fixed Price
I00019637 7 Traditional support model
I00019637 8 Operational SLA’s
I00019637 8 N/A
I00019637 9 C;#C++;#JavaScript;#SQL
I00019637 9 Local
I00019637 10 Java;#SQL;#C;#C++
I00019662 1 Enhancement;#Custom Development;#System Integration
I00019662 3 Waterfall
I00019662 5 Fixed Price
I00019662 6 Client
I00019662 8 ;#;#Infosys
I00019662 9 Local
I00019662 10 Java;#SQL;#C
I00019663 1 Enhancement;#Custom Development;#System Integration
I00019663 3 Waterfall
I00019663 5 Time and Materials
I00019663 6 Client
I00019663 8 ;#;#Infosys
I00019663 9 Local
I00019663 10 Java;#SQL;#C
I00019681 1 0-100
I00019681 2 0-30%
I00019681 3 Midrange
I00019681 5 100% Client Data Centers
I00019681 6 Yes
I00019681 7 Microsoft
I00019681 9 Not Applicable
I00019681 10 < 20%
I00019710 1 Custom
I00019710 2 100
I00019710 3 0.3
I00019710 4 No
I00019710 7 Traditional support model
I00019710 8 Operational SLA’s
I00019710 9 DB2;#Java;#Oracle;#PL/1
I00019710 10 Applications Management Metrics Portal (AMMP);#Operational Service Level Tool (OSL)
I00019721 1 Enhancement;#Custom Development
I00019721 3 Custom
I00019721 5 Fixed Price
I00019721 6 Client
I00019721 8 ASL, PCCW, JOS
I00019721 9 Local
I00019721 10 Java;#JavaScript;#SQL
I00019745 1 Custom Development
I00019745 3 Waterfall
I00019745 5 Fixed Price
I00019745 8 ;#NTT
I00019745 10 C
I00019779 1 Enhancement;#Custom Development
I00019779 3 Iterative
I00019779 5 Time and Materials
I00019779 6 Client
I00019779 8 Client;#None
I00019779 9 Local
I00019779 10 Java;#P;#SQL;#VBScript;#Magento customizations
I00019836 1 Client data center
I00019836 2 6
I00019836 3 40
I00019836 4 Windows 2008;#Redhat/Suse;#Solaris
I00019836 7 11.2.0.2
I00019836 1 Client data center
I00019836 2 2
I00019836 3 8
I00019836 4 Windows 2003
I00019836 7 Oracle Database 11g R2 11.2.0.2
I00019850 1 Custom Development;#agile application development
I00019850 3 Agile
I00019850 5 Time and Materials
I00019850 6 in house
I00019850 8 unknown
I00019850 9 Local
I00019850 10 Java;#JavaScript
I00019864 1 data center
I00019864 2 2
I00019864 3 0
I00019864 4 UX;#AS/400
I00019866 1 Custom
I00019866 2 4
I00019866 3 0.15
I00019866 4 No
I00019866 7 Traditional support model
I00019866 8 Operational SLA’s;#Business SLA’s
I00019866 9 COBOL;#Mantis
I00019866 10 Applications Performance Monitoring (APM);#Service Manager;#Tiered Services
I00019881 1 Custom
I00019881 2 1
I00019881 3 1
I00019881 4 Yes
I00019881 7 Traditional support model
I00019881 8 Business SLA’s
I00019881 9 ASP;#HTML;#XML
I00019915 1 Custom;#Enterprise;#BI
I00019915 2 825
I00019915 3 1
I00019915 4 Yes
I00019915 5 0
I00019915 6 0
I00019915 8 Operational SLA’s
I00019915 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00019915 10 Client University;#Tiered Services;#App Classification
I00019916 1 Deployment
I00019916 2 PC Desktop/Laptop
I00019916 3 N/A
I00019916 5 Multiple
I00019916 6 Non-campus locations (<2,000 seats)
I00019916 7 SRA
I00019916 8 Technology Refresh
I00019916 9 Leveraged
I00019921 1 Custom Development
I00019921 3 Waterfall
I00019921 5 Time and Materials
I00019921 8 NEC,Abeam,B-eng
I00019921 9 Local
I00019921 10 Java
I00019943 1 6084
I00019943 3 0 - 200
I00019943 4 6084
I00019943 8 Yes
I00019943 10 Image Management;#Application Packaging;#Software Distribution;#User Device Logistics;#Financing;#U
I00019956 1 Custom
I00019956 2 10
I00019956 3 0.1
I00019956 4 No
I00019956 5 0
I00019956 6 0
I00019956 7 Traditional support model
I00019956 8 Non-standard service levels
I00019956 9 Other
I00019957 1 50 states plus American Samoa
I00019957 2 In-state
I00019957 3 Interchange platform;#MAPIR
I00019957 5 35000
I00019958 1 50 states plus American Samoa
I00019958 2 In-state
I00019958 3 Interchange platform;#MAPIR
I00019958 5 35000
I00019996 1 4
I00019996 4 4
I00019996 5 Yes
I00019996 7 IT Director
I00019996 8 No
I00020012 5 0
I00020012 6 0
I00020012 7 0
I00020036 1 data center
I00020036 2 22
I00020036 4 Windows 2003;#Windows 2008
I00020064 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00020064 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00020064 3 7x16 (days/hours)
I00020064 5 Multiple
I00020064 6 Non-campus locations (<2,000 seats)
I00020064 7 Client Owned ServiceNow
I00020064 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00020064 9 Leveraged
I00020082 1 Enhancement
I00020082 3 Waterfall
I00020082 5 Fixed Price
I00020082 8 SRA
I00020082 9 Local
I00020082 10 Java;#SQL;#C#;#C
I00020082 1 Desk Side
I00020082 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00020082 5 Multiple
I00020082 6 Large campus (>2,000 seats)
I00020082 7 Client Owned Service Manager
I00020082 8 Pressure from business units to improve service,Cost of current provider’s solution
I00020082 9 Resident
I00020114 1 data center
I00020114 2 4
I00020114 3 4
I00020114 4 UX
I00020114 7 11.2
I00020114 9 ECC 6.0, Sabrix Reports - 5.0.6, SM2 - 4.0
I00020124 1 Custom;#Enterprise
I00020124 2 145
I00020124 3 1
I00020124 4 No
I00020124 7 Traditional support model
I00020124 8 Operational SLA’s;#Non-standard service levels
I00020124 9 Access;#C;#C++;#COBOL;#DB2;#Dbase;#FORTRAN;#FoxPro;#HTML;#J2EE;#Java;#JavaScript;#JCL;#Lotus N
I00020124 10 Applications Performance Monitoring (APM);#Service Manager
I00020134 1 Client data center
I00020134 2 0
I00020134 3 0
I00020138 1 200
I00020138 3 2
I00020138 4 1
I00020138 5 Yes
I00020138 8 No
I00020138 9 No
I00020138 10 No
I00020157 1 Custom Development
I00020157 8 NTT
I00020157 10 C
I00020166 1 data center
I00020166 2 Safenet
I00020166 2 45
I00020166 3 35
I00020166 4 Windows 2008;#Windows 2012
I00020166 4 5,000 - 20,000
I00020166 6 EMEA;#AMS;#APJ
I00020166 7 Custom Coverage
I00020166 8 Preventative increase in security
I00020170 2 95
I00020170 3 135
I00020170 4 Redhat/Suse;#UX;#AIX
I00020170 5 6.5 / 8.0 / 8.5
I00020170 6 2.2.15
I00020170 7 10g / 11g
I00020178 2 Oracle WebCenter Portal;#Fusion Middleware;#Oracle Identity Manager;#CRM, OBIE, DB
I00020178 4 Desktop;#Social;#Call Center
I00020178 6 Client Site
I00020184 1 Enhancement;#Custom Development
I00020184 3 Waterfall
I00020184 5 Time and Materials
I00020184 8 Client
I00020184 9 Global
I00020184 10 TPF
I00020184 1 Enhancement;#Custom Development
I00020184 3 Waterfall
I00020184 5 Time and Materials
I00020184 8 Client
I00020184 9 Global
I00020184 10 TPF
I00020184 1 Custom Development
I00020184 3 Agile
I00020184 5 Time and Materials
I00020184 6 Client
I00020184 8 Client
I00020184 9 Local
I00020184 10 Java;#P;#Magento
I00020316 1 50 states plus American Samoa
I00020316 2 In-state
I00020316 3 Interchange platform
I00020316 4 2600000
I00020316 5 94900
I00020316 6 62398000
I00020316 7 60400000
I00020316 1 Enhancement;#Custom Development
I00020316 3 Waterfall
I00020316 5 Time and Materials
I00020316 8 Client
I00020316 9 Global
I00020316 10 TPF
I00020317 1 Enhancement;#Custom Development
I00020317 3 Waterfall
I00020317 5 Time and Materials
I00020317 8 Client
I00020317 9 Global
I00020317 10 TPF
I00020323 1 Enhancement;#Custom Development
I00020323 3 Waterfall
I00020323 5 Time and Materials
I00020323 8 Client
I00020323 9 Global
I00020323 10 TPF
I00020346 1 Client data center
I00020346 2 100
I00020346 3 300
I00020346 4 Windows 2003;#Windows 2008;#Redhat/Suse;#UX
I00020380 1 Client data center
I00020380 2 430
I00020380 3 300
I00020380 4 Windows 2003;#Windows 2008;#Redhat/Suse
I00020380 6 2
I00020380 7 4g
I00020380 8 2005, 2008
I00020387 1 Enhancement
I00020387 3 Custom
I00020387 5 Fixed Price
I00020387 6 Oracle
I00020387 8 ;#Ness Technologies
I00020387 9 Local
I00020387 10 SQL;# UX Shell scripting
I00020388 1 data center
I00020388 2 617
I00020388 3 129
I00020388 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#AIX
I00020388 7 9.2
I00020388 8 9
I00020389 1 data center
I00020389 2 20
I00020389 3 70
I00020389 4 Windows 2008;#Windows 2012
I00020389 1 data center
I00020389 2 198
I00020389 3 120
I00020389 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00020389 7 9.2
I00020389 8 9
I00020404 1 350
I00020404 2 3000000
I00020404 3 1
I00020404 4 5
I00020404 5 Yes
I00020404 8 Yes
I00020404 9 No
I00020404 10 No
I00020404 1 350
I00020404 2 3000000
I00020404 3 1
I00020404 4 5
I00020404 5 Yes
I00020404 8 Yes
I00020404 9 No
I00020404 10 No
I00020404 1 350
I00020404 2 3000000
I00020404 3 1
I00020404 4 5
I00020404 5 Yes
I00020404 8 Yes
I00020404 9 No
I00020404 10 No
I00020406 5 0
I00020406 6 0
I00020406 7 0
I00020406 9 Local
I00020411 1 Enterprise
I00020411 2 1
I00020411 3 1
I00020411 4 No
I00020411 5 8
I00020411 6 2
I00020411 8 Operational SLA’s
I00020411 9 C++
I00020411 10 Service Manager
I00020432 1 4
I00020432 2 5
I00020432 3 2
I00020432 4 3
I00020432 5 No
I00020432 6 No
I00020432 7 Liz Theophille
I00020432 8 Yes
I00020441 1 data center
I00020441 2 2
I00020441 3 40
I00020441 4 UX;#Superdome 2
I00020441 7 11, 12
I00020456 1 Custom;#Enterprise;#BI
I00020456 2 50
I00020456 3 0.05
I00020456 4 Yes
I00020456 5 0
I00020456 6 0
I00020456 8 Operational SLA’s
I00020456 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00020456 10 Client University;#Tiered Services;#App Classification
I00020536 1 Consulting
I00020536 3 Waterfall
I00020536 5 Time and Materials
I00020536 9 Local
I00020536 10 Java
I00020537 1 Consulting
I00020537 3 Iterative
I00020537 5 Time and Materials
I00020537 9 Local
I00020537 10 Java
I00020549 1 Custom
I00020549 2 1
I00020549 3 0.8
I00020549 4 No
I00020549 5 0
I00020549 6 0
I00020549 7 Traditional support model
I00020549 8 SLO’s only
I00020549 9 J2EE;#Java;#Oracle;#Other
I00020549 10 Service Manager
I00020564 1 50 states plus American Samoa
I00020564 2 In-state
I00020564 3 IIS
I00020584 1 50 states plus American Samoa
I00020584 2 IDC US centers
I00020584 3 Other Platform
I00020584 4 955911
I00020584 5 42378
I00020584 6 56710526
I00020584 7 15410299
I00020584 8 4.17E+09
I00020584 9 21063
I00020584 10 500
I00020592 1 Advisory;#Licensing;#SAM Services
I00020592 1 3
I00020592 2 1
I00020592 2 3
I00020592 3 Microsoft;#Oracle;#Symantec
I00020592 3 3
I00020592 4 3
I00020592 5 Yes
I00020592 5 8
I00020592 6 Ability to drive cost reduction for enterprise
I00020592 6 Yes
I00020592 7 2
I00020592 8 Yes
I00020592 8 25
I00020592 9 1
I00020592 10 DDMI;#Moving to Asset Manager during next renewal
I00020604 1 Break Fix;#Deployment
I00020604 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00020604 5 Multiple
I00020604 6 Non-campus locations (<2,000 seats)
I00020604 7 SRA
I00020604 8 Pressure from business units to improve service,Cost of current provider’s solution;#Inability of current p
I00020604 9 Leveraged;#Resident
I00020613 1 3
I00020613 2 3
I00020613 5 No
I00020613 7 VP / Director of IT
I00020622 1 4
I00020622 2 4
I00020622 3 4
I00020622 4 2
I00020622 6 No
I00020622 7 Manager IT operations
I00020622 8 No
I00020632 1 42
I00020632 2 10
I00020632 3 N/A
I00020632 4 N/A
I00020632 5 N/A
I00020632 6 N/A
I00020632 7 2
I00020632 8 N/A
I00020632 9 N/A
I00020632 10 N/A
I00020653 2 0
I00020653 3 0
I00020653 4 0
I00020653 5 NA
I00020653 6 ;#CA
I00020653 7 NA
I00020653 8 Active
I00020653 9 None
I00020653 10 Leverage Internet Service
I00020678 1 4
I00020678 2 3
I00020678 3 3
I00020678 4 2
I00020678 5 Yes
I00020678 6 Yes
I00020678 7 CIO
I00020678 8 No
I00020692 1 50 states plus American Samoa
I00020692 2 IDC US centers
I00020692 4 263000
I00020692 5 3000
I00020692 6 5784965
I00020692 7 8558931
I00020692 8 1.13E+09
I00020692 9 7500
I00020692 10 9538
I00020702 1 Custom;#Enterprise;#BI
I00020702 1 Licensing
I00020702 2 600
I00020702 3 Symantec
I00020702 3 0.15
I00020702 4 Yes
I00020702 5 26
I00020702 6 6
I00020702 8 Business SLA’s;#Non-standard service levels
I00020702 9 HTML;#J2EE;#Java;#JavaScript;#Lotus Notes;#Oracle;#Perl;#SAP-ABAP;#SAS;#Siebel Tools;#SQL;#VB;#VB
I00020702 1 data center
I00020702 2 2800
I00020702 3 3400
I00020702 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00020702 5 v.6 &7
I00020702 7 v.8/9/10/11
I00020702 8 v.2012
I00020820 1 Client data center
I00020820 2 250
I00020820 3 700
I00020820 4 Windows 2003;#Windows 2008;#Windows 2012;#UX;#VMware
I00020851 1 Custom;#Enterprise;#BI
I00020851 2 825
I00020851 3 1
I00020851 4 Yes
I00020851 5 0
I00020851 6 0
I00020851 8 Operational SLA’s
I00020851 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00020851 10 Client University;#Tiered Services;#App Classification
I00020851 1 Custom;#Enterprise;#BI
I00020851 2 825
I00020851 3 1
I00020851 4 Yes
I00020851 5 0
I00020851 6 0
I00020851 8 Operational SLA’s
I00020851 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00020851 10 Client University;#Tiered Services;#App Classification
I00020851 1 Custom;#Enterprise;#BI
I00020851 2 825
I00020851 3 1
I00020851 4 Yes
I00020851 5 0
I00020851 6 0
I00020851 8 Operational SLA’s
I00020851 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00020851 10 Client University;#Tiered Services;#App Classification
I00020889 5 0
I00020889 6 0
I00020889 7 0
I00021036 1 4
I00021036 2 4
I00021036 3 4
I00021036 4 4
I00021036 5 No
I00021036 6 Yes
I00021036 8 Yes
I00021061 1 Custom Development
I00021061 3 Waterfall
I00021061 5 Time and Materials
I00021061 6 HWAY-US-FRANKLIN-TN_CORPORATE_HEADQUARTERS
I00021061 8 HWAY
I00021061 9 Local
I00021061 10 Java;#JavaScript;#SQL;#C#;#.NET;#Cloud
I00021086 1 Client data center
I00021086 2 600
I00021086 3 1800
I00021086 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00021086 1 Client data center
I00021086 2 600
I00021086 3 1800
I00021086 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00021154 1 Enhancement
I00021154 3 Custom
I00021154 5 Fixed Price
I00021154 8 Client
I00021154 9 Local
I00021154 10 Visual Basic
I00021154 1 Enhancement
I00021154 3 Custom
I00021154 5 Fixed Price
I00021154 8 Client
I00021154 9 Local
I00021154 10 Java
I00021154 1 Enhancement
I00021154 3 Waterfall
I00021154 5 Fixed Price
I00021154 8 Client
I00021154 9 Local
I00021154 10 Java
I00021154 1 Custom
I00021154 4 No
I00021154 8 SLO’s only
I00021154 9 SQL;#VB
I00021154 1 Custom Development
I00021154 3 Waterfall
I00021154 5 Time and Materials
I00021154 8 NEC,ABEAM,B-eng
I00021154 9 Local
I00021154 10 Java
I00021175 1 Custom Development
I00021175 3 Waterfall
I00021175 5 Fixed Price
I00021175 8 NTT
I00021175 9 Local
I00021175 10 Java
I00021198 1 50 states plus American Samoa
I00021198 2 In-state
I00021231 1 Client data center
I00021231 1 3
I00021231 2 2
I00021231 3 4
I00021231 4 Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#AIX
I00021231 4 3
I00021231 5 No
I00021231 6 Yes
I00021231 7 IT Operations Manager
I00021231 8 No
I00021251 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00021251 2 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00021251 5 Multiple
I00021251 6 Large campus (>2,000 seats)
I00021251 7 Client Owned ServiceNow
I00021251 8 Renewal of Contract
I00021251 9 Leveraged;#Resident;#Walk-in center
I00021296 1 Custom;#Enterprise
I00021296 2 30
I00021296 4 Yes
I00021296 7 Traditional support model
I00021296 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00021403 1 In country
I00021403 2 8
I00021403 3 Servers;#Storage;#Network;#EUC;#Applications;#We manage 8 suppliiers
I00021403 5 4000
I00021403 7 1
I00021403 8 No
I00021403 9 ITIL v3
I00021529 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00021529 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00021529 3 7x16 (days/hours)
I00021529 5 Multiple
I00021529 6 Non-campus locations (<2,000 seats)
I00021529 7 Client Owned ServiceNow
I00021529 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00021529 9 Leveraged
I00021533 5 0
I00021533 6 0
I00021533 7 0
I00021542 1 PC Desktop/Laptop
I00021542 2 Telephone Responsiveness = 80% within 30 seconds
I00021542 4 Yes
I00021542 5 Client Owned Remedy
I00021542 7 1
I00021542 8 Low user satisfaction
I00021557 1 50 states plus American Samoa
I00021557 2 In-state
I00021557 3 IIS
I00021578 1 4
I00021578 2 4
I00021578 3 2
I00021578 4 2
I00021578 5 Yes
I00021578 6 Yes
I00021578 7 Ahold EU CIO
I00021578 8 Yes
I00021578 1 4
I00021578 2 4
I00021578 3 2
I00021578 4 2
I00021578 5 No
I00021578 6 Yes
I00021578 7 Ahold EU CIO
I00021578 8 Yes
I00021593 1 Consulting;#Exit Management
I00021593 3 N/A
I00021593 5 Blend
I00021593 6 N/A
I00021593 8 N/A - none
I00021593 9 Local
I00021593 10 N/A
I00021599 1 Physical - 5 (4 is Enterprise Windows, 1 2008 Windows); Virtual - 26
I00021599 2 N/A
I00021599 3 N/A
I00021599 4 N/A
I00021599 5 N/A
I00021599 6 N/A
I00021599 7 1
I00021599 8 N/A
I00021599 9 N/A
I00021599 10 N/A
I00021600 1 Custom
I00021600 1 4
I00021600 2 1
I00021600 2 4
I00021600 3 1
I00021600 3 4
I00021600 4 No
I00021600 4 3
I00021600 5 No
I00021600 6 No
I00021600 7 Transformaing Rehabilitation business lead
I00021600 8 Operational SLA’s
I00021600 8 Yes
I00021600 9 Oracle;#Oracle Dev 2K/FORMS
I00021632 5 0
I00021632 6 0
I00021632 7 0
I00021645 1 Consulting
I00021645 3 Waterfall
I00021645 9 Local
I00021645 10 Java
I00021654 1 Licensing
I00021654 3 Dassault Systemes
I00021654 5 0
I00021654 6 Ability to drive cost reduction for enterprise
I00021654 7 2000000
I00021654 8 1000
I00021654 9 6
I00021654 10 Symantec™ Asset Management Suite (Altiris)
I00021654 1 Licensing
I00021654 2 1
I00021654 3 Dassault Systemes
I00021654 5 0
I00021654 6 Ability to drive cost reduction for enterprise
I00021654 7 2000000
I00021654 8 1000
I00021654 9 6
I00021654 10 Symantec™ Asset Management Suite (Altiris)
I00021668 1 Enterprise
I00021668 2 3
I00021668 3 0.2
I00021668 4 No
I00021668 7 Traditional support model
I00021668 8 Operational SLA’s;#Business SLA’s
I00021668 9 Informix;#PeopleSoft;#SQL
I00021668 10 Service Manager;#Tiered Services
I00021670 1 4
I00021670 3 15
I00021670 7 6
I00021670 9 3
I00021670 10 SS507
I00021675 5 0
I00021675 6 0
I00021675 7 0
I00021704 1 Custom Development;#System Integration;#Consulting
I00021704 3 Waterfall
I00021704 5 Time and Materials
I00021704 6 in house
I00021704 8 ;#unicorn
I00021704 9 Local
I00021704 10 Java;#oracle
I00021709 1 Custom
I00021709 2 3
I00021709 3 0.01
I00021709 4 No
I00021709 9 C#
I00021718 1 120
I00021718 3 10
I00021718 9 5
I00021718 1 12
I00021718 3 9
I00021718 7 8
I00021718 9 7
I00021718 10 SS507
I00021731 1 Custom
I00021731 2 1
I00021731 3 0.05
I00021731 4 No
I00021731 5 0
I00021731 6 0
I00021737 1 Client data center
I00021737 2 228
I00021737 3 0
I00021737 4 Windows 2003
I00021741 1 Custom
I00021741 2 1
I00021741 3 1
I00021741 4 No
I00021741 8 Operational SLA’s
I00021741 9 Other
I00021741 10 Predictive Pricing
I00021742 1 4
I00021742 2 4
I00021742 3 4
I00021742 4 2
I00021742 5 No
I00021742 6 Yes
I00021742 7 Dyrektor Tadeusz Wachowski
I00021742 8 No
I00021751 1 Growth and profitability on existing/wallet share
I00021751 2 Targeting;#Segmentation
I00021751 3 Business Objects
I00021751 4 Transactions
I00021751 8 Consult/design
I00021756 1 4
I00021756 2 4
I00021756 3 4
I00021756 4 4
I00021756 5 No
I00021756 6 Yes
I00021756 8 Yes
I00021775 1 Custom
I00021775 2 6
I00021775 3 0.1
I00021775 4 No
I00021775 7 Traditional support model
I00021775 9 C;#C#;#Java;#VB;#VBScript
I00021780 1 Custom
I00021780 4 No
I00021780 5 0
I00021780 6 0
I00021780 7 Traditional support model
I00021780 8 Non-standard service levels
I00021784 1 50 states plus American Samoa
I00021784 1 Custom
I00021784 2 In-state
I00021784 2 3
I00021784 3 1
I00021784 4 No
I00021784 7 Traditional support model
I00021784 8 Non-standard service levels
I00021784 9 ASP;#Other;#SQL;#XML
I00021804 1 6
I00021804 3 7
I00021804 7 8
I00021804 9 4.8
I00021804 10 Refer to: OPP-0000677679 for same details
I00021840 1 50 states plus American Samoa
I00021840 3 Eligibility;#Other Platform;#Portal
I00021840 1 50 states plus American Samoa
I00021840 2 In-state
I00021840 3 Eligibility;#Other Platform;#Portal
I00021840 1 50 states plus American Samoa
I00021840 2 In-state
I00021840 3 Eligibility;#Other Platform;#Portal
I00021840 1 50 states plus American Samoa
I00021840 2 In-state
I00021840 3 Eligibility;#Other Platform;#Portal
I00021845 1 Enhancement
I00021845 3 Custom
I00021845 5 Time and Materials
I00021845 6 Client
I00021845 8 Client
I00021845 9 Local
I00021845 10 MetaVance Application
I00021847 1 data center
I00021847 4 Oracle Storage Server OS
I00021847 5 N/A
I00021847 6 N/A
I00021847 7 Oracle 11gR2, Oracle RDB
I00021847 8 N/A
I00021847 9 N/A (Client manages their SAP environment)
I00021847 10 N/A
I00021866 1 data center
I00021866 2 2
I00021866 4 AIX
I00021893 1 Custom
I00021893 4 No
I00021893 5 0
I00021893 6 0
I00021893 7 Traditional support model
I00021893 8 SLO’s only
I00021924 1 1000
I00021924 2 6000000
I00021924 3 212
I00021924 4 16
I00021924 5 Yes
I00021924 8 No
I00021924 9 No
I00021924 10 No
I00022033 1 3
I00022033 2 3
I00022033 7 VP / Director of IT
I00022055 1 50 states plus American Samoa
I00022055 2 IDC US centers
I00022055 3 Other Platform
I00022055 4 1042000
I00022055 5 66798
I00022055 6 6887532
I00022055 7 23925084
I00022055 8 1.35E+09
I00022055 9 0
I00022055 10 984000
I00022068 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00022068 2 PC Desktop/Laptop;#Thin clients
I00022068 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00022068 5 Multiple
I00022068 6 Large campus (>2,000 seats)
I00022068 7 SRA
I00022068 8 Pressure from business units to improve service,Cost of current provider’s solution
I00022068 9 Leveraged
I00022090 1 Break Fix;#IMAC;#Deployment
I00022090 2 PC Desktop/Laptop
I00022090 3 depends of the item and the site
I00022090 5 Multiple
I00022090 6 Large campus (>2,000 seats)
I00022090 7 psa own tool (Reflex)
I00022090 8 continuity with existing solution
I00022090 9 Resident;#Walk-in center
I00022121 1 data center
I00022121 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00022121 7 11g
I00022143 1 23
I00022143 2 0
I00022143 3 0
I00022143 4 several versions
I00022143 5 0
I00022143 6 0
I00022143 7 0
I00022143 8 0
I00022143 9 0
I00022143 10 0
I00022147 1 Custom;#Enterprise
I00022147 2 30
I00022147 4 Yes
I00022147 7 Traditional support model
I00022147 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00022147 1 Custom;#Enterprise
I00022147 2 30
I00022147 4 Yes
I00022147 7 Traditional support model
I00022147 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00022152 1 Enhancement
I00022152 3 Waterfall
I00022152 5 Time and Materials
I00022152 8 ;#
I00022152 9 Local
I00022191 1 Enhancement
I00022191 3 Waterfall
I00022191 5 Time and Materials
I00022191 8 ;#Cognizant
I00022191 9 Local
I00022191 10 CA Gen
I00022196 1 Custom;#Enterprise
I00022196 2 1
I00022196 3 0.2
I00022196 4 No
I00022196 6 9
I00022196 8 Operational SLA’s
I00022196 9 Oracle
I00022196 1 Custom
I00022196 1 4
I00022196 2 1
I00022196 2 4
I00022196 3 1
I00022196 3 4
I00022196 4 No
I00022196 4 3
I00022196 5 No
I00022196 6 No
I00022196 7 Transformaing Rehabilitation business lead
I00022196 8 Operational SLA’s
I00022196 8 Yes
I00022196 9 Oracle;#Oracle Dev 2K/FORMS
I00022239 1 18 virtual
I00022239 2 19 virtual, 11 physical
I00022271 1 data center
I00022271 1 200
I00022271 1 0
I00022271 1 3
I00022271 2 100
I00022271 2 100
I00022271 2 0
I00022271 2 4
I00022271 3 100
I00022271 3 200
I00022271 3 0
I00022271 3 1
I00022271 4 Windows 2003;#Windows 2008;#Redhat/Suse;#Solaris
I00022271 4 0
I00022271 4 2
I00022271 4 7
I00022271 5 No
I00022271 5 0
I00022271 6 No
I00022271 6 0
I00022271 6 2
I00022271 7 Headquarters (50%), Large offices (40%), Small Offices (10%)
I00022271 7 Vicepresident (Enrique Solbes)
I00022271 7 11
I00022271 8 2003
I00022271 8 Yes
I00022271 9 5
I00022271 9 7
I00022271 10 2
I00022273 1 data center
I00022273 1 Enterprise
I00022273 1 354
I00022273 2 62
I00022273 3 62
I00022273 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00022273 4 6
I00022273 4 No
I00022273 6 yes, don't know version
I00022273 7 dnk
I00022273 7 50
I00022273 8 Operational SLA’s
I00022273 8 2005 and 2008
I00022273 9 SAP-ABAP
I00022273 9 775
I00022275 1 Client data center
I00022275 2 1
I00022275 3 1
I00022275 4 Windows 2008
I00022288 1 Enhancement
I00022288 3 Waterfall
I00022288 5 Fixed Price
I00022288 6 NA
I00022288 8 Local italian company
I00022288 9 Local
I00022288 10 Java;#JavaScript
I00022291 1 1000
I00022291 2 6000000
I00022291 3 212
I00022291 4 16
I00022291 5 Yes
I00022291 8 No
I00022291 9 No
I00022291 10 No
I00022292 5 0
I00022292 6 0
I00022292 7 0
I00022321 1 50 states plus American Samoa
I00022321 2 IDC US centers
I00022321 3 Other Platform
I00022327 1 50 states plus American Samoa
I00022327 2 In-state
I00022327 3 Other Platform
I00022327 1 50 states plus American Samoa
I00022327 2 In-state
I00022327 3 Other Platform
I00022388 1 System Integration
I00022388 5 Fixed Price
I00022388 9 Local
I00022388 10 SQL;#C#;#C++;#Visual Basic;#VBA;#.NET
I00022414 2 Telephone Responsiveness = 80% within 60 seconds
I00022414 4 Yes
I00022414 5 Client Owned Remedy
I00022414 7 1
I00022414 8 Pressure from business units to improve service;#Quality issues with current provider
I00022414 10 Knowledge search
I00022439 5 0
I00022439 6 0
I00022439 7 0
I00022449 1 Custom Development;#System Integration;#Consulting
I00022449 3 Agile
I00022449 5 Fixed Price
I00022449 8 unique solution developed by for this customer
I00022449 9 Local
I00022449 10 ASP;#C#;#.NET
I00022455 1 11 virtual W2008, 0 physical
I00022455 6 Sharepoint 2013
I00022455 10 2.2.25
I00022587 1 Enhancement
I00022587 3 Agile
I00022587 5 Fixed Price
I00022587 6 Ministry of Defense
I00022587 8 None
I00022587 9 Local
I00022587 10 JavaScript;#P;#SQL;#C#;#.NET;#Mobility
I00022588 1 Custom
I00022588 2 22
I00022588 3 1
I00022588 4 No
I00022588 7 Traditional support model
I00022588 8 Operational SLA’s
I00022588 9 C#;#HTML;#JavaScript;#Other;#Perl;#SQL;#XML
I00022588 10 Apps Online (AOL)
I00022604 4 See Additional Comments
I00022604 6 Print
I00022604 7 Americas & APJ
I00022604 9 10000
I00022604 10 0
I00022627 1 50 states plus American Samoa
I00022627 2 In-state
I00022627 3 Eligibility;#Other Platform;#Portal
I00022634 1 Custom
I00022634 2 10
I00022634 3 0.03
I00022634 4 Yes
I00022634 5 16
I00022634 6 0
I00022634 8 Business SLA’s
I00022634 9 Assembler;#C;#C#;#COBOL;#DB2;#Easytrieve+;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/
I00022634 10 Apps Online (AOL);#Applications Management Metrics Portal (AMMP);#Client University;#On Call Schedu
I00022637 1 Custom;#Enterprise
I00022637 4 Yes
I00022637 9 J2EE;#Java;#JavaScript;#Oracle;#Oracle Dev 2K/FORMS;#Other
I00022663 1 4
I00022663 2 4
I00022663 3 4
I00022663 4 4
I00022663 5 No
I00022663 6 Yes
I00022663 8 Yes
I00022674 1 4
I00022674 2 4
I00022674 3 4
I00022674 4 4
I00022674 5 No
I00022674 6 Yes
I00022674 8 Yes
I00022703 5 0
I00022703 6 0
I00022703 7 0
I00022731 3 4
I00022731 4 0
I00022731 5 0
I00022731 6 0
I00022731 7 0
I00022731 8 0
I00022731 10 ITAR
I00022731 1 0
I00022731 2 0
I00022731 3 0
I00022731 4 0
I00022731 5 0
I00022731 6 0
I00022731 7 0
I00022731 8 0
I00022731 9 20
I00022731 10 Windows 2008 - 50% (7 virtual), Windows 2003 - 8 physical (for Windows images above)
I00022735 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00022735 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00022735 3 7x16 (days/hours)
I00022735 5 Multiple
I00022735 6 Non-campus locations (<2,000 seats)
I00022735 7 Client Owned ServiceNow
I00022735 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00022735 9 Leveraged
I00022757 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00022757 2 PC Desktop/Laptop;#Thin clients
I00022757 3 best effort
I00022757 5 Multiple
I00022757 6 Large campus (>2,000 seats)
I00022757 7 Client Owned Service Manager
I00022757 8 Inability of new provider to respond to changing client demands
I00022757 9 Leveraged
I00022782 4 See Additional Comments
I00022782 6 Print
I00022782 7 Americas & APJ
I00022782 9 10000
I00022782 10 0
I00022813 1 Enterprise
I00022813 2 1
I00022813 3 0.01
I00022813 4 Yes
I00022813 5 0
I00022813 6 0
I00022813 8 Operational SLA’s
I00022813 9 Other
I00022813 10 Service Manager
I00022813 1 Custom
I00022813 2 1
I00022813 3 1
I00022813 4 Yes
I00022813 8 Operational SLA’s
I00022813 9 J2EE;#Java;#JavaScript
I00022815 1 Custom
I00022815 2 1
I00022815 3 1
I00022815 4 Yes
I00022815 8 Operational SLA’s
I00022815 9 J2EE;#Java;#JavaScript
I00022839 1 Client data center
I00022839 2 44
I00022839 3 44
I00022839 4 Redhat/Suse;#Solaris
I00022839 6 2.2.13 e 2.2.24
I00022860 1 data center
I00022860 4 Windows 2012
I00022860 7 11.2.0.3
I00022884 1 Security Strategy and Transformation Advisory;#Enterprise Security Architecture
I00022884 2 Manged desktop service (100%) - both Security Strategy & Transformation Advisory and Enterprise Secu
I00022884 3 Managed desktop service at IL4
I00022884 4 UK
I00022884 5 N/A
I00022888 1 Custom
I00022888 1 0-100
I00022888 1 4
I00022888 2 30-50%
I00022888 2 3
I00022888 2 4
I00022888 3 Legacy;#Mainframe
I00022888 3 0.1
I00022888 3 2
I00022888 4 Yes
I00022888 4 3
I00022888 5 Datacenters (100%)
I00022888 5 No
I00022888 6 Yes
I00022888 6 Yes
I00022888 7 Java;#Sybase, Cobol, CICS, DB2
I00022888 7 Traditional support model
I00022888 7 Bruce Nanton (SVP)
I00022888 8 Operational SLA’s;#Non-standard service levels
I00022888 8 No
I00022888 9 Assembler;#COBOL;#DB2;#Easytrieve+;#HTML;#J2EE;#Java;#JavaScript;#JCL;#JSP;#SQL
I00022888 9 Not Applicable
I00022888 10 > 20%
I00022897 1 data center
I00022897 2 2
I00022897 3 3
I00022897 4 Redhat/Suse
I00022897 5 n/a
I00022897 6 Cost of service
I00022897 6 n/a
I00022897 7 n/a
I00022897 8 n/a
I00022897 9 n/a
I00022897 10 n/a
I00022913 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00022913 2 PC Desktop/Laptop
I00022913 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00022913 5 Multiple
I00022913 6 Large campus (>2,000 seats)
I00022913 7 SRA
I00022913 8 Lack of availble talent
I00022913 9 Resident
I00022940 1 Enhancement;#Custom Development
I00022940 1 data center
I00022940 2 393
I00022940 3 Waterfall
I00022940 3 496
I00022940 4 Windows 2003;#Windows 2008;#UX;#Solaris;#AIX;#Linux
I00022940 7 Oracle 11gR2
I00022940 8 SQL Server Integration Services
I00022940 8 iGate
I00022940 9 Global
I00022940 10 SQL;#C++;#Visual Basic
I00022964 4 See Additional Comments
I00022964 6 Print
I00022964 7 Americas & APJ
I00022964 9 10000
I00022964 10 0
I00022964 4 See Additional Comments
I00022964 6 Print
I00022964 7 Americas & APJ
I00022964 9 10000
I00022964 10 0
I00022965 4 See Additional Comments
I00022965 6 Print
I00022965 7 Americas & APJ
I00022965 9 10000
I00022965 10 0
I00022990 1 50 states plus American Samoa
I00022990 2 In-state
I00022990 3 Other Platform
I00022990 4 263000
I00022990 5 3000
I00022990 6 5784965
I00022990 7 8558931
I00022990 8 1.13E+09
I00022990 9 7500
I00022990 10 0
I00023041 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00023041 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00023041 2 FCR 82%, Telephone 96% within 60s, C Sat 95%
I00023041 2 PC Desktop/Laptop;#Thin clients;#BYOD
I00023041 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00023041 4 Yes
I00023041 5 Client Owned Service Manager
I00023041 5 Multiple
I00023041 6 Large campus (>2,000 seats)
I00023041 7 2
I00023041 8 Renewal
I00023041 8 Cost
I00023041 9 Resident;#Walk-in center
I00023041 10 Password reset;#Service request catalog;#Knowledge search
I00023045 1 data center
I00023045 4 Windows 2003;#Windows 2008
I00023045 5 n/a
I00023045 6 n/a
I00023045 7 n/a
I00023045 9 n/a
I00023045 10 n/a
I00023063 3 0
I00023063 4 0
I00023063 5 0
I00023063 6 0
I00023063 7 0
I00023063 8 0
I00023063 9 0
I00023088 1 50 states plus American Samoa
I00023088 2 In-state
I00023088 3 Interchange platform
I00023088 4 1200000
I00023088 5 38000
I00023088 6 7500000
I00023088 7 30000000
I00023088 8 4.4E+09
I00023088 9 675
I00023088 10 1000
I00023152 1 0.8
I00023152 1 5
I00023152 2 4
I00023152 3 5
I00023152 4 3
I00023152 5 0.2
I00023152 5 Yes
I00023152 6 No
I00023152 7 CIO
I00023152 7 0
I00023152 8 No
I00023152 10 1
I00023154 1 4
I00023154 2 24
I00023164 1 Client data center
I00023164 2 0
I00023164 3 0
I00023185 1 New Mobile Workflow;#Large Scale Mobile Enablement;#Mobile Infrastructure Implementation
I00023185 2 B2C
I00023185 3 1000000+
I00023185 4 Empowered Customer
I00023185 7 None, built from scratch, bespoke for client.
I00023185 8 Multiple
I00023185 9 Custom
I00023197 1 Enhancement;#Custom Development;#System Integration;#Application Management, Datacenter Servic
I00023197 3 Custom
I00023197 5 Time and Materials
I00023197 8 Softwareloft
I00023197 9 Local
I00023197 10 Java;#SQL
I00023236 5 0
I00023236 6 0
I00023236 7 0
I00023253 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00023253 2 PC Desktop/Laptop
I00023253 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00023253 5 Multiple
I00023253 6 Large campus (>2,000 seats)
I00023253 7 Client Owned Remedy
I00023253 8 Pressure from business units to improve service,Cost of current provider’s solution
I00023253 9 Leveraged;#Resident;#Walk-in center
I00023314 1 Consulting
I00023314 3 Waterfall
I00023314 5 Time and Materials
I00023394 1 Client data center
I00023394 2 116
I00023394 3 115
I00023394 4 Redhat/Suse;#Solaris
I00023394 5 WAS 6.1 y 7
I00023394 6 Server 7
I00023394 7 11.2.0.3
I00023456 2 0
I00023456 3 0
I00023456 4 0
I00023456 5 Elit
I00023456 6 Elit
I00023456 8 BUR;#2 TB, full weekly, incremental daily
I00023456 9 None
I00023456 10 Dedicated Leased line
I00023475 1 renewal
I00023475 5 Time and Materials
I00023475 9 Local
I00023475 10 mainframe
I00023526 5 0
I00023526 6 0
I00023526 7 0
I00023534 1 Custom Development
I00023534 8 NTT
I00023534 10 C++
I00023564 5 0
I00023564 6 0
I00023564 7 0
I00023565 1 data center
I00023565 2 20
I00023565 3 100
I00023565 4 Windows 2008;#Windows 2012
I00023565 8 Don't know which version
I00023620 1 Implementation
I00023620 2 Oracle Web Center Sites;#Oracle Identity Manager
I00023620 4 Desktop
I00023620 6 Client Site;#Global – Bangalore
I00023620 7 Vaas IT
I00023631 1 50 states plus American Samoa
I00023631 2 In-state
I00023631 3 Interchange platform;#MAPIR
I00023631 5 35000
I00023641 5 0
I00023641 6 0
I00023641 7 0
I00023646 1 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00023646 1 Client data center
I00023646 2 Client Satisfaction Index = 80%
I00023646 2 12
I00023646 3 28
I00023646 4 Windows 2008;#AIX
I00023646 4 Yes
I00023646 5 SRA
I00023646 7 1
I00023646 8 sole source renewal
I00023649 5 0
I00023649 6 0
I00023649 7 0
I00023693 1 Licensing
I00023693 2 1
I00023693 3 Rational
I00023693 5 0
I00023693 6 Ability to drive cost reduction for enterprise
I00023693 7 1000000
I00023693 8 1000
I00023693 9 6
I00023693 10 Symantec™ Asset Management Suite (Altiris)
I00023695 5 0
I00023695 6 0
I00023695 7 0
I00023703 2 1
I00023703 3 0.02
I00023703 4 Yes
I00023703 8 Operational SLA’s
I00023703 9 Other
I00023710 1 3
I00023710 2 4
I00023710 3 5
I00023710 4 3
I00023710 5 No
I00023710 6 No
I00023710 7 Maureen McQueen - VP Infrastructure
I00023710 8 Yes
I00023713 1 Licensing
I00023713 2 1
I00023713 3 Rational
I00023713 5 0
I00023713 6 Ability to drive cost reduction for enterprise
I00023713 7 1000000
I00023713 8 1000
I00023713 9 6
I00023713 10 Symantec™ Asset Management Suite (Altiris)
I00023748 1 Consulting;#Assessment
I00023748 3 Custom
I00023748 5 Time and Materials
I00023748 8 no competitor
I00023748 9 Local
I00023748 10 Analysis Framework
I00023749 1 Enterprise
I00023749 2 1
I00023749 3 0.8
I00023749 4 No
I00023749 5 0
I00023749 6 0
I00023749 7 Traditional support model
I00023749 8 SLO’s only
I00023749 9 HTML;#J2EE;#Java;#JavaScript;#Other;#XML
I00023749 10 Service Manager
I00023758 1 data center
I00023758 2 0
I00023758 3 0
I00023758 4 Not Applicable
I00023761 1 Break Fix;#Deployment
I00023761 3 5x9 coverage window (days/hours) with 2 hour x 4 hour (response/repair) for 90% of support requests in
I00023761 5 Multiple
I00023761 8 Bundled Services & Ease of Business
I00023761 9 Resident
I00023790 1 4
I00023790 2 4
I00023790 3 2
I00023790 4 2
I00023790 5 No
I00023790 6 Yes
I00023790 7 Ahold EU CIO
I00023790 8 Yes
I00023790 1 4
I00023790 2 4
I00023790 3 2
I00023790 4 2
I00023790 5 Yes
I00023790 6 Yes
I00023790 7 Ahold EU CIO
I00023790 8 Yes
I00023790 1 4
I00023790 2 4
I00023790 3 2
I00023790 4 2
I00023790 5 No
I00023790 6 No
I00023790 7 Ahold EU CIO
I00023790 8 Yes
I00023800 1 42559
I00023800 2 0/0
I00023800 3 0/0
I00023803 1 Enhancement
I00023803 3 Agile
I00023803 5 Time and Materials
I00023803 6 Client
I00023803 9 Local
I00023803 10 Java
I00023810 1 Enhancement
I00023810 3 Waterfall
I00023810 5 Time and Materials
I00023810 8 ;#Cognizant
I00023810 9 Local
I00023810 10 CA Gen
I00023814 1 Client data center
I00023814 2 638
I00023814 3 1455
I00023814 4 Windows 2003;#Windows 2008;#Windows 2012
I00023814 7 Versão 10g; Versão 11g
I00023814 8 SQL 2000;SQL 2005;SQL 2008;SQL 2012
I00023814 9 SAPKW70022; SAPK-60609INEAAPPL; SAPKB73109;SAPKB70020;SAPKA70020
I00023816 1 Implementation;#Infrastructure;#Application Management
I00023816 2 Siebel
I00023816 4 Desktop
I00023816 6 Client Site;#Regional Delivery Center
I00023816 7 None
I00023846 1 Custom;#Enterprise;#BI
I00023846 2 50
I00023846 3 0.05
I00023846 4 Yes
I00023846 5 0
I00023846 6 0
I00023846 8 Operational SLA’s
I00023846 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00023846 10 Client University;#Tiered Services;#App Classification
I00023857 1 data center
I00023857 2 660
I00023857 3 840
I00023857 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#AIX
I00023857 5 V5.5+
I00023857 7 Oracle 12 and 11
I00023857 8 SQL Server 2005, 2008, and 2012
I00023857 9 ECC 6 (Enhancement pack 6)
I00023894 1 Custom Development
I00023894 8 NTT
I00023894 10 C
I00023898 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00023898 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00023898 3 7x16 (days/hours)
I00023898 5 Multiple
I00023898 6 Non-campus locations (<2,000 seats)
I00023898 7 Client Owned ServiceNow
I00023898 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00023898 9 Leveraged
I00023927 1 Custom Development;#System Integration;#Consulting;#Project Management, Quality Assurance
I00023927 3 Custom
I00023927 5 Time and Materials
I00023927 8 no competitor
I00023927 9 Local
I00023927 10 Java
I00023931 1 Custom;#Enterprise;#BI
I00023931 2 50
I00023931 3 0.05
I00023931 4 Yes
I00023931 5 0
I00023931 6 0
I00023931 8 Operational SLA’s
I00023931 9 ASP;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#PL/SQL
I00023931 10 Client University;#Tiered Services;#App Classification
I00023967 1 Enhancement;#Custom Development;#System Integration
I00023967 3 Custom
I00023967 5 Fixed Price
I00023967 6 Combination , In-house,
I00023967 8 Client
I00023967 9 Local
I00023967 10 Java;#SQL;#C++;#Visual Basic;#.NET;#Cobol
I00023970 1 3
I00023970 2 2
I00023970 3 4
I00023970 4 3
I00023970 5 No
I00023970 6 Yes
I00023970 7 IT Operations Manager
I00023970 8 No
I00023980 1 Custom Development
I00023980 3 Agile
I00023980 5 Time and Materials
I00023980 6 Client
I00023980 8 Client
I00023980 9 Local
I00023980 10 Java;#P;#Magento
I00023993 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00023993 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00023993 3 Support hours vary by site and responses vary depending on severity of incident
I00023993 5 Multiple
I00023993 6 Large campus (>2,000 seats)
I00023993 7 Client Owned Service Manager
I00023993 8 cost and ability to scale globally
I00023993 9 Leveraged;#Resident;#Walk-in center
I00024042 1 Client data center
I00024042 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00024095 1 Custom
I00024095 2 160
I00024095 3 0.5
I00024095 4 Yes
I00024095 5 3
I00024095 6 2
I00024095 8 Operational SLA’s
I00024095 9 C#;#HTML;#J2EE;#Java;#JavaScript;#Oracle;#PL/SQL;#SQL
I00024095 10 Client University;#On Call Scheduling System (OCSS);#Service Manager
I00024098 1 3
I00024098 2 3
I00024098 3 3
I00024098 4 2
I00024098 5 No
I00024098 6 No
I00024098 7 Chief Information Officer
I00024098 8 Yes
I00024128 1 80
I00024128 2 0.05
I00024128 3 BW on HANA
I00024128 4 Yes
I00024128 5 Switzerland (30%), Phoenix (70%)
I00024128 6 SAP;#HA/DR
I00024128 7 Assessment;#Implementation;#Managed Services
I00024148 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00024148 1 PC Desktop/Laptop
I00024148 1 data center
I00024148 2 Telephone Responsiveness = 80% within 60 seconds
I00024148 2 PC Desktop/Laptop
I00024148 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00024148 4 Windows 2003;#Windows 2008
I00024148 4 Yes
I00024148 4 0
I00024148 5 Digital Workflow - Legacy tool
I00024148 5 Multiple
I00024148 5 n/a
I00024148 5 0
I00024148 6 Non-campus locations (<2,000 seats)
I00024148 6 n/a
I00024148 6 0
I00024148 7 Digital Workflow - Legacy tool
I00024148 7 n/a
I00024148 7 0
I00024148 7 1
I00024148 8 entralize and outsource IT services to drive down costs
I00024148 8 Centralize services to drive down cost
I00024148 8 0
I00024148 9 Resident
I00024148 9 n/a
I00024148 10 None
I00024148 10 n/a
I00024176 1 System Integration
I00024176 3 Waterfall
I00024176 5 Fixed Price
I00024176 6 Client
I00024176 8 Hitach
I00024176 9 Local
I00024176 10 JavaScript;#SQL;#ASP;#C#;#VBA;#.NET;#Security
I00024204 1 Client data center
I00024204 2 530
I00024204 3 290
I00024204 4 Windows 2008;#Redhat/Suse;#UX;#Solaris;#AIX
I00024319 5 0
I00024319 6 0
I00024319 7 0
I00024360 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00024360 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00024360 3 7x24 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppo
I00024360 5 Multiple
I00024360 6 Non-campus locations (<2,000 seats)
I00024360 7 Several: Deploying SRA, currently on Digital Workflow, client runs ServiceNow
I00024360 8 Single sourced to
I00024360 9 Leveraged
I00024379 1 Client data center
I00024379 2 64
I00024379 4 Redhat/Suse
I00024379 1 Custom Development
I00024379 3 Waterfall
I00024379 5 Time and Materials
I00024379 6 Client
I00024379 8 Infosys
I00024379 9 Local
I00024379 10 Java;#JavaScript;#P;#SQL;#C#;#Visual Basic;#VBScript;#.NET;#Cloud
I00024379 1 Enhancement;#Custom Development
I00024379 3 Agile
I00024379 5 Time and Materials
I00024379 6 Client
I00024379 8 Infosys
I00024379 9 Local
I00024386 1 Enhancement;#Custom Development;#System Integration
I00024386 3 Waterfall
I00024386 5 Fixed Price
I00024386 6 Client
I00024386 8 ;#;#Infosys
I00024386 9 Local
I00024386 10 Java;#SQL;#C
I00024387 1 Settlement
I00024387 3 commercial only
I00024387 9 Local
I00024387 1 Enhancement;#Custom Development;#System Integration
I00024387 3 Waterfall
I00024387 5 Fixed Price
I00024387 6 Client
I00024387 8 ;#;#Infosys
I00024387 9 Local
I00024387 10 Java;#SQL;#C
I00024397 1 Custom Development
I00024397 3 Custom
I00024397 5 Fixed Price
I00024397 6 none
I00024397 8 BAE Systems, Thales, Westlands, Leidos
I00024397 9 Local
I00024397 10 C++;#Security;#linux
I00024400 1 Desk Side;#Deployment
I00024400 2 PC Desktop/Laptop;#Thin clients;#BYOD
I00024400 3 N/A
I00024400 5 Multiple
I00024400 6 Non-campus locations (<2,000 seats)
I00024400 7 N/A
I00024400 8 Old hardware needed to be replaced
I00024400 9 Resident
I00024408 5 0
I00024408 6 0
I00024408 7 0
I00024426 1 Custom
I00024426 3 0
I00024426 4 No
I00024426 7 Traditional support model
I00024426 8 Operational SLA’s
I00024426 9 Access;#C#;#C++;#Oracle;#XML
I00024452 1 Break Fix;#Deployment
I00024452 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00024452 5 Multiple
I00024452 6 Non-campus locations (<2,000 seats)
I00024452 7 SRA
I00024452 9 Leveraged;#Resident
I00024480 1 50 states plus American Samoa
I00024480 2 IDC US centers
I00024480 4 1200000
I00024480 5 73000
I00024480 6 41000000
I00024480 7 10500000
I00024480 8 4.3E+09
I00024480 9 116500
I00024490 5 0
I00024490 6 0
I00024490 7 0
I00024517 1 New Mobile Workflow;#Large Scale Mobile Enablement;#Mobile Infrastructure Implementation
I00024517 2 B2C
I00024517 3 1000000+
I00024517 4 Empowered Customer
I00024517 7 None, built from scratch, bespoke for client.
I00024517 8 Multiple
I00024517 9 Custom
I00024524 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment
I00024524 3 Agile
I00024524 5 including fixed price, T&M, FTE
I00024524 6 Client
I00024524 8 local NESS and Malam
I00024524 9 Local
I00024524 10 Java;#JavaScript;#SQL;#C++;#Visual Basic;#VBScript;#.NET;#Mobility;#Security;#Agile Mentoring
I00024535 1 Licensing
I00024535 2 1
I00024535 3 Microsoft
I00024535 5 1
I00024535 6 Ability to drive cost reduction for enterprise
I00024535 10 Microsoft SCCM
I00024545 1 data center
I00024545 1 Custom
I00024545 2 15
I00024545 3 0.75
I00024545 4 Windows 2003;#UX
I00024545 4 No
I00024545 7 Traditional support model
I00024545 7 8.1
I00024545 8 SLO’s only
I00024545 9 Other
I00024555 1 Client data center
I00024555 2 4
I00024555 3 0
I00024555 4 Windows 2008
I00024555 8 Yes
I00024555 9 ECC 6.0
I00024558 1 Source-to-Pay;#Order-to-Cash
I00024558 3 APJ
I00024558 4 Manila
I00024558 6 SAP
I00024558 8 SAP
I00024558 10 # of Supplier invoices processed;## of customer invoices applied
I00024581 1 data center
I00024581 2 5
I00024581 3 15
I00024581 4 Windows 2008;#Redhat/Suse;#AIX
I00024587 1 data center
I00024625 3 Custom
I00024625 5 Fixed Price
I00024625 8 no competitor
I00024625 10 Java;#SQL
I00024649 5 0
I00024649 6 0
I00024649 7 0
I00024651 5 0
I00024651 6 0
I00024651 7 0
I00024690 1 150
I00024690 2 0
I00024690 3 1
I00024690 4 2
I00024690 5 Yes
I00024690 8 No
I00024690 9 No
I00024690 10 No
I00024700 1 Custom;#Enterprise
I00024700 2 30
I00024700 4 Yes
I00024700 7 Traditional support model
I00024700 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00024705 1 4
I00024705 2 5
I00024705 3 2
I00024705 4 2
I00024705 5 No
I00024705 6 No
I00024705 7 Liz Theophille
I00024705 8 Yes
I00024793 1 Client data center
I00024793 2 638
I00024793 3 1455
I00024793 4 Windows 2003;#Windows 2008;#Windows 2012
I00024793 7 Versão 10g; Versão 11g
I00024793 8 SQL 2000;SQL 2005;SQL 2008;SQL 2012
I00024793 9 SAPKW70022; SAPK-60609INEAAPPL; SAPKB73109;SAPKB70020;SAPKA70020
I00024799 1 50 states plus American Samoa
I00024799 2 IDC US centers
I00024799 3 Prior Auth Services;#Radiology prior auth
I00024799 4 1200000
I00024799 5 73000
I00024799 6 41000000
I00024799 7 10500000
I00024799 8 4.3E+09
I00024799 9 116500
I00024808 1 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00024808 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients
I00024808 2 First Contact Resolution = 70%
I00024808 4 Yes
I00024808 5 Client Owned Service Manager
I00024808 7 Client Owned Service Manager
I00024808 7 1
I00024808 8 Low user satisfaction;#Pressure from business units to improve service,Cost of current provider’s solutio
I00024808 8 Low user satisfaction;#Pressure from business units to improve service;#Lack of innovative tooling with c
I00024808 10 Password reset;#Service request catalog;#Knowledge search
I00024832 2 200
I00024832 3 Servers;#Storage;#Network;#EUC;#Mobil;#Applications
I00024832 5 0
I00024832 6 0
I00024832 7 0
I00024832 8 Yes
I00024832 9 ITIL v3
I00024866 1 System Integration
I00024866 3 Sustain
I00024866 5 Fixed Price
I00024866 6 CNP
I00024866 8 BRQ
I00024866 9 Local
I00024866 10 Java;#JavaScript;#.NET;#Cobol
I00024872 1 Windows / ABAB/SAP;#Windows mobile/.Net;#iOS/Java
I00024872 2 ALM/QC;#UFT/QTP;#Performance Center/LoadRunner;#Fortify/WebInspect
I00024872 3 Functionality;#Performance
I00024872 4 Component;#Integration;#System;#UAT;#Post-Production
I00024872 5 0
I00024872 6 0
I00024872 7 0
I00024872 9 No
I00024902 1 4
I00024902 1 4
I00024902 2 4
I00024902 2 4
I00024902 3 4
I00024902 3 4
I00024902 4 2
I00024902 4 2
I00024902 5 No
I00024902 5 No
I00024902 6 No
I00024902 6 No
I00024902 7 Manager IT operations
I00024902 7 Manager IT operations
I00024902 8 No
I00024902 8 No
I00024908 1 data center
I00024908 2 5
I00024908 3 0
I00024908 4 Windows 2008
I00024908 7 11.x
I00024908 9 Yes
I00024913 1 350
I00024913 2 3000000
I00024913 3 1
I00024913 4 5
I00024913 5 Yes
I00024913 8 Yes
I00024913 9 No
I00024913 10 No
I00024962 1 50 states plus American Samoa
I00024962 2 In-state
I00024962 3 Interchange platform
I00024962 5 113038
I00024962 6 21500000
I00024962 7 70344844
I00024962 8 5.1E+09
I00024962 9 122000
I00024962 10 541703
I00024976 1 PC Desktop/Laptop
I00024976 2 First Contact Resolution = 70%
I00024976 4 No
I00024976 5 Client Owned ServiceNow
I00024976 7 1
I00024976 8 Quality issues with current provider
I00024976 10 Password reset
I00025018 1 50 states plus American Samoa
I00025018 2 In-state
I00025018 3 Interchange platform
I00025018 4 1200000
I00025018 5 38000
I00025018 6 7500000
I00025018 7 30000000
I00025018 8 4.4E+09
I00025018 9 675
I00025018 10 1000
I00025019 1 Custom Development
I00025019 3 Waterfall
I00025019 5 Fixed Price
I00025019 6 AWS
I00025019 8 Client
I00025019 9 Global
I00025019 10 Java;#Cloud;#Mobility
I00025050 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00025050 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00025050 3 7x16 (days/hours)
I00025050 5 Multiple
I00025050 6 Non-campus locations (<2,000 seats)
I00025050 7 Client Owned ServiceNow
I00025050 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00025050 9 Leveraged
I00025051 1 50 states plus American Samoa
I00025051 2 In-state
I00025051 3 Other Platform
I00025126 1 Staff Augmentation
I00025126 3 Ally APEX
I00025126 5 FTE
I00025126 8 None - Pre-existing Hosting
I00025126 9 Local
I00025126 10 SQL;#PL1;#C;#Cobol;#Pacbase
I00025129 1 data center
I00025129 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00025129 7 11g
I00025168 1 Custom Development
I00025168 3 Waterfall
I00025168 5 Fixed Price
I00025168 8 N/A
I00025168 9 Local
I00025168 10 Java;#SQL;#C;#C++
I00025189 5 0
I00025189 6 0
I00025189 7 0
I00025190 1 Desk Side;#IMAC
I00025190 2 PC Desktop/Laptop
I00025190 5 Multiple
I00025190 6 Large campus (>2,000 seats)
I00025190 7 Client Owned Service Manager
I00025190 8 Pressure from business units to improve service,Cost of current provider’s solution
I00025190 9 Leveraged;#Resident
I00025197 1 24
I00025197 2 12
I00025197 3 0
I00025197 4 0
I00025197 5 0
I00025197 6 0
I00025197 7 0
I00025197 8 0
I00025197 9 0
I00025197 10 PCI
I00025226 1 data center
I00025226 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00025226 7 11g
I00025226 1 data center
I00025226 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00025226 7 11g
I00025242 1 Client data center
I00025242 2 300
I00025242 3 200
I00025242 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00025242 7 11.2
I00025242 8 2010
I00025242 1 50 states plus American Samoa
I00025242 2 IDC US centers
I00025242 3 Other Platform
I00025242 4 1042000
I00025242 5 66798
I00025242 6 6887532
I00025242 7 23925084
I00025242 8 1.35E+09
I00025242 9 0
I00025242 10 984000
I00025309 2 ALM/QC
I00025309 3 Functionality
I00025309 4 System
I00025309 5 500
I00025309 6 0.5
I00025309 7 0
I00025309 9 No
I00025349 1 Enhancement;#Custom Development
I00025349 3 Custom
I00025349 5 Time and Materials
I00025349 8 no competitor
I00025349 9 Local
I00025349 10 Java;#SQL;#C++;#Mobility
I00025357 1 Messaging
I00025357 2 15000
I00025357 3 4
I00025357 4 8
I00025357 5 Client Premises
I00025357 8 No
I00025357 9 Yes
I00025357 10 0.999
I00025370 1 data center
I00025370 2 10
I00025370 3 200 - 299
I00025370 3 25
I00025370 4 Windows 2008
I00025370 4 6500
I00025370 5 1
I00025370 6 ;#Dell
I00025370 8 Yes
I00025370 9 0.75
I00025370 10 Image Management;#Application Packaging;#Software Distribution;#User Data Migration;#Service Desk;
I00025384 5 0
I00025384 6 0
I00025384 7 0
I00025419 1 0
I00025419 2 0
I00025419 3 0
I00025419 4 0
I00025419 5 0
I00025419 6 0
I00025419 7 0
I00025419 8 0
I00025419 9 0
I00025419 10 None. See additoinal comments.
I00025436 1 Enterprise
I00025436 2 1
I00025436 3 1
I00025436 4 No
I00025436 5 0
I00025436 6 0
I00025436 7 Traditional support model
I00025436 8 Operational SLA’s
I00025436 9 SAP-ABAP
I00025454 1 data center
I00025459 1 3
I00025459 2 4
I00025459 3 4
I00025459 4 3
I00025459 6 Yes
I00025469 1 4
I00025469 2 5
I00025469 3 2
I00025469 4 2
I00025469 5 No
I00025469 6 No
I00025469 7 Spencer Cremers, Division CIO
I00025469 8 No
I00025470 1 Custom Development
I00025470 3 Waterfall
I00025470 5 Fixed Price
I00025470 8 N/A
I00025470 9 Local
I00025470 10 Java;#SQL;#C;#C++
I00025487 1 Custom
I00025487 2 1
I00025487 3 0.00001
I00025487 4 No
I00025487 5 1
I00025487 6 4
I00025487 8 SLO’s only
I00025487 9 Java
I00025487 10 Operational Service Level Tool (OSL)
I00025508 1 Client data center
I00025508 2 638
I00025508 3 1455
I00025508 4 Windows 2003;#Windows 2008;#Windows 2012
I00025508 7 Versão 10g; Versão 11g
I00025508 8 SQL 2000;SQL 2005;SQL 2008;SQL 2012
I00025508 9 SAPKW70022; SAPK-60609INEAAPPL; SAPKB73109;SAPKB70020;SAPKA70020
I00025514 1 Custom
I00025514 2 15
I00025514 3 0.3
I00025514 4 Yes
I00025514 8 Operational SLA’s
I00025514 9 C;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Oracle Dev 2K/FORMS;#PL/SQL;#SQL;#VB;#VBScri
I00025514 10 Client University
I00025520 1 vulnerability scanning and management
I00025520 2 Remote
I00025520 4 Recurring
I00025520 1 Custom
I00025520 2 1
I00025520 3 1
I00025520 4 No
I00025520 5 0
I00025520 6 12
I00025520 9 Oracle;#Oracle Dev 2K/FORMS;#SQL
I00025528 1 Custom;#Enterprise;#BI
I00025528 4 Yes
I00025528 7 Traditional support model
I00025528 8 Operational SLA’s
I00025528 9 C;#C#;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Other;#PL/SQL;#SAP-ABAP;#SQL;#XML
I00025528 10 Tiered Services
I00025532 5 0
I00025532 6 0
I00025532 7 0
I00025561 1 PC Desktop/Laptop;#Mobile (Phones/Tablets)
I00025561 1 Advisory
I00025561 2 First Contact Resolution, structured email = 90% in 12 hours, client satisfaction
I00025561 2 25
I00025561 3 Microsoft;#Oracle
I00025561 4 No
I00025561 5 Client Owned ServiceNow
I00025561 5 18000
I00025561 6 Software asset management capability
I00025561 7 3
I00025561 8 is providing custom solution - client does not want to change
I00025561 10 Microsoft SCCM
I00025561 10 Password reset
I00025572 1 4
I00025572 2 4
I00025572 3 2
I00025572 4 2
I00025572 5 No
I00025572 6 No
I00025572 7 Ahold EU CIO
I00025572 8 Yes
I00025574 1 50 states plus American Samoa
I00025574 2 In-state
I00025574 3 Interchange platform
I00025574 4 1200000
I00025574 5 38000
I00025574 6 7500000
I00025574 7 30000000
I00025574 8 4.4E+09
I00025574 9 675
I00025574 10 1000
I00025623 1 Custom;#Enterprise
I00025623 1 data center
I00025623 2 1000
I00025623 3 0
I00025623 4 N/A
I00025623 4 Yes
I00025623 5 0
I00025623 6 0
I00025623 7 Traditional support model
I00025623 8 Full Business Outcomes
I00025623 9 C;#C++;#J2EE;#Java;#JavaScript;#Oracle;#Perl
I00025623 10 App Classification;#Predictive Pricing
I00025688 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00025688 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00025688 3 Support hours vary by site and responses vary depending on severity of incident
I00025688 5 Multiple
I00025688 6 Large campus (>2,000 seats)
I00025688 7 Client Owned Service Manager
I00025688 8 cost and ability to scale globally
I00025688 9 Leveraged;#Resident;#Walk-in center
I00025689 1 50 states plus American Samoa
I00025689 2 In-state
I00025689 3 DSS;#Interchange platform;#MAPIR;#MARS;#PBM;#Pharmacy drug rebate;#Pharmacy help desk;#Pharm
I00025689 4 409000
I00025689 5 27000
I00025689 6 3600000
I00025689 7 21000000
I00025689 8 90000000
I00025689 9 12000
I00025689 10 0
I00025692 1 data center
I00025698 2 2000
I00025698 4 1
I00025698 5 1
I00025698 6 ;#Dell
I00025698 8 Yes
I00025698 9 0.1
I00025698 10 Image Management;#Application Packaging;#Software Distribution;#User Device Logistics;#Site Support
I00025726 1 Client data center
I00025726 2 531
I00025726 3 163
I00025726 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX;#Novell Netware, Tru64, O
I00025726 1 Client data center
I00025726 2 243
I00025726 3 264
I00025726 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris
I00025760 2 0
I00025760 3 0
I00025760 4 0
I00025760 6 ;#CA
I00025760 8 NA Mainframe transaction opportunity
I00025760 9 None
I00025760 10 Dedicated Leased line
I00025808 1 50 states plus American Samoa
I00025808 2 In-state
I00025808 3 Interchange platform;#MAPIR
I00025808 5 35000
I00025810 1 data center
I00025810 4 Windows 2003;#UX
I00025810 7 8.1
I00025810 1 data center
I00025810 4 Windows 2003;#UX
I00025810 7 8.1
I00025850 1 Custom Development
I00025850 3 Agile
I00025850 5 Time and Materials
I00025850 6 Client
I00025850 8 Client
I00025850 9 Local
I00025850 10 Java;#P;#Magento
I00025912 1 Client data center
I00025912 2 8
I00025912 3 0
I00025912 4 Redhat/Suse
I00025912 5 Customer installation
I00025912 6 02.02.27
I00025912 7 11.2.0.4.3
I00025933 5 0
I00025933 6 0
I00025933 7 0
I00025980 1 data center
I00025980 2 16
I00025980 3 19
I00025980 4 Redhat/Suse
I00025980 7 11g r2
I00025986 1 Enhancement;#DR Improvement
I00025986 1 3
I00025986 2 3
I00025986 3 Waterfall
I00025986 3 3
I00025986 4 2
I00025986 5 Time and Materials
I00025986 5 No
I00025986 6 No
I00025986 7 Chief Information Officer
I00025986 8 No competition
I00025986 8 Yes
I00025986 9 Local
I00025986 10 Not applicable
I00025989 1 data center
I00025991 1 Custom;#Enterprise;#BI
I00025991 2 8
I00025991 3 Servers;#Storage;#Network;#Applications
I00025991 3 0.3
I00025991 4 No
I00025991 5 200
I00025991 5 3
I00025991 6 8
I00025991 7 17
I00025991 8 Operational SLA’s;#Business SLA’s
I00025991 8 Yes
I00025991 9 J2EE;#Java;#JavaScript
I00025991 10 Service Manager
I00026028 1 Licensing
I00026028 2 1
I00026028 3 Rational
I00026028 5 0
I00026028 6 Ability to drive cost reduction for enterprise
I00026028 7 1000000
I00026028 8 1000
I00026028 9 20
I00026028 10 Symantec™ Asset Management Suite (Altiris)
I00026030 2 0
I00026030 3 0
I00026030 4 0
I00026030 6 ;#CA
I00026030 9 None
I00026030 10 Dedicated Leased line
I00026125 1 system migration for new OS
I00026125 3 n/a
I00026125 5 Fixed Price
I00026125 8 Client
I00026125 9 Local
I00026125 10 SQL;#Visual Basic
I00026127 1 Enhancement
I00026127 1 Cloud
I00026127 2 4
I00026127 3 Agile
I00026127 3 1
I00026127 4 No
I00026127 5 Time and Materials
I00026127 5 0
I00026127 6 0
I00026127 7 Central Organization for Resolution and Escalation (CORE)
I00026127 8 Operational SLA’s;#Business SLA’s
I00026127 8 ;#
I00026127 9 Oracle
I00026127 9 Local
I00026127 10 Service Manager
I00026127 1 In country
I00026127 2 on premises
I00026158 1 24
I00026158 3 25
I00026158 4 25
I00026158 10 None.
I00026167 1 350
I00026167 2 3000000
I00026167 3 1
I00026167 4 5
I00026167 5 Yes
I00026167 8 Yes
I00026167 9 No
I00026167 10 No
I00026169 1 Enhancement;#staff augmentation
I00026169 3 Waterfall
I00026169 5 Time and Materials
I00026169 6 client inhouse
I00026169 8 Client
I00026169 9 Local
I00026169 10 Java;#.NET;#niche skill - primevera
I00026179 5 No
I00026179 8 No
I00026179 9 No
I00026179 10 No
I00026182 1 Custom
I00026182 2 39
I00026182 3 0.23
I00026182 4 Yes
I00026182 8 Operational SLA’s;#Non-standard service levels
I00026182 9 SAP-ABAP
I00026182 10 Client University;#Tiered Services;#App Classification;#Predictive Pricing
I00026193 1 New Mobile Workflow;#Large Scale Mobile Enablement;#Mobile Infrastructure Implementation
I00026193 2 B2C
I00026193 3 1000000+
I00026193 4 Empowered Customer
I00026193 7 None, built from scratch, bespoke for client.
I00026193 8 Multiple
I00026193 9 Custom
I00026208 1 data center
I00026208 4 Windows 2008;#Windows 2012;#Redhat/Suse
I00026232 1 Enhancement;#Custom Development;#System Integration;#Consulting
I00026232 3 Waterfall
I00026232 5 Fixed Price
I00026232 8 ;#TCS;#Infosys;#Wipro
I00026232 9 Global
I00026232 10 Java;#JavaScript;#SQL;#C++
I00026270 1 50 states plus American Samoa
I00026270 2 In-state
I00026270 3 MAPIR
I00026270 4 1200000
I00026270 5 73000
I00026270 6 41000000
I00026270 7 32000000
I00026270 8 4.3E+09
I00026270 9 116500
I00026270 10 1000000
I00026271 5 0
I00026271 6 0
I00026271 7 0
I00026305 5 0
I00026305 6 0
I00026305 7 0
I00026318 1 4
I00026318 2 5
I00026318 3 2
I00026318 4 3
I00026318 5 No
I00026318 6 Yes
I00026318 7 Liz Theophille
I00026318 8 Yes
I00026323 1 Custom
I00026323 2 15
I00026323 3 0.3
I00026323 4 Yes
I00026323 8 Operational SLA’s
I00026323 9 C;#C++;#HTML;#J2EE;#Java;#JavaScript;#JSP;#Oracle;#Oracle Dev 2K/FORMS;#PL/SQL;#SQL;#VB;#VBScri
I00026323 10 Client University
I00026388 1 Implementation;#Application Management
I00026388 2 Oracle Peoplesoft
I00026388 6 Client Site
I00026388 7 Sub'd with another company
I00026404 1 data center
I00026404 2 120
I00026404 3 280
I00026404 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX
I00026404 6 yes
I00026404 7 yes, several verisions
I00026404 8 several verisions
I00026405 5 0
I00026405 6 0
I00026405 7 0
I00026417 1 12
I00026417 2 0.12
I00026417 3 BW on HANA
I00026417 4 No
I00026417 5 Data center in Toronto, CA (100%)
I00026417 6 SAP;#HA/DR
I00026417 7 Assessment;#Implementation;#Migration;#Upgrade;#Managed Services
I00026664 1 Consulting;#Assessment
I00026664 3 Custom
I00026664 5 Time and Materials
I00026664 8 Capgemini
I00026664 9 Global
I00026664 10 Discovery phase - mixed apps
I00026677 5 0
I00026677 6 0
I00026677 7 0
I00026677 5 0
I00026677 6 0
I00026677 7 0
I00026679 1 data center
I00026679 2 617
I00026679 3 129
I00026679 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#AIX
I00026679 7 9.2
I00026679 8 9
I00026695 1 4
I00026695 2 5
I00026695 3 2
I00026695 4 3
I00026695 5 No
I00026695 6 No
I00026695 7 Liz Theophille
I00026695 8 Yes
I00026696 1 4
I00026696 2 5
I00026696 3 2
I00026696 4 3
I00026696 5 No
I00026696 6 No
I00026696 7 Liz Theophille
I00026696 8 Yes
I00026698 1 In country
I00026711 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00026711 3 MPI Methodology
I00026711 5 Rate Card TM
I00026711 9 Local
I00026711 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00026711 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff AUgmentation
I00026711 3 MPI Methodology
I00026711 5 Rate Card TM
I00026711 9 Local
I00026711 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00026711 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Staff Augmentation
I00026711 3 MPI Methodology
I00026711 5 Rate Card TM
I00026711 9 Local
I00026711 10 SQL;#Visual Basic;#VBScript;#.NET;#Cobol;#Security
I00026717 1 data center
I00026717 5 na
I00026717 6 na
I00026717 7 na
I00026717 8 na
I00026717 9 na
I00026717 10 na
I00026738 1 4
I00026738 2 4
I00026738 3 4
I00026738 4 2
I00026738 5 No
I00026738 6 No
I00026738 7 Manager IT operations
I00026738 8 No
I00026762 1 Client data center
I00026762 2 600
I00026762 3 1800
I00026762 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00026777 1 1000
I00026777 2 6000000
I00026777 3 212
I00026777 4 16
I00026777 5 Yes
I00026777 8 No
I00026777 9 No
I00026777 10 No
I00026791 1 Operation Services
I00026791 5 Volume based
I00026791 8 Amadeus
I00026791 9 Local
I00026791 10 Java;#TPF
I00026817 1 4
I00026817 2 5
I00026817 3 2
I00026817 4 3
I00026817 5 No
I00026817 6 No
I00026817 7 Liz Theophille
I00026817 8 Yes
I00026817 1 4
I00026817 2 5
I00026817 3 2
I00026817 4 3
I00026817 5 No
I00026817 6 No
I00026817 7 liz Theophille
I00026817 8 Yes
I00026915 5 0
I00026915 6 0
I00026915 7 0
I00027028 1 Client data center
I00027028 1 Custom;#Enterprise
I00027028 2 1000
I00027028 2 116
I00027028 3 0.1
I00027028 3 700
I00027028 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#Solaris;#AIX
I00027028 4 No
I00027028 5 12
I00027028 6 3
I00027028 7 Traditional support model
I00027028 8 Operational SLA’s
I00027028 9 COBOL;#Oracle;#Oracle Dev 2K/FORMS;#PL/SQL
I00027028 10 Service Manager
I00027031 5 0
I00027031 6 0
I00027031 7 0
I00027040 1 4
I00027040 2 4
I00027040 3 2
I00027040 4 2
I00027040 5 No
I00027040 6 Yes
I00027040 7 Ahold EU CIO
I00027040 8 Yes
I00027077 1 Advisory;#Licensing;#SAM Services
I00027077 3 Microsoft
I00027077 5 120000
I00027077 6 Ability to drive cost reduction for enterprise
I00027077 7 20000000
I00027077 8 120000
I00027077 9 12000
I00027077 10 DDMI;#Microsoft SCCM
I00027078 1 Advisory;#Licensing;#SAM Services
I00027078 3 Microsoft
I00027078 5 120000
I00027078 6 Ability to drive cost reduction for enterprise
I00027078 7 20000000
I00027078 8 120000
I00027078 9 12000
I00027078 10 DDMI;#Microsoft SCCM
I00027081 1 Custom Development
I00027081 3 Custom
I00027081 5 Fixed Price
I00027081 6 none
I00027081 8 BAE Systems, Thales, Westlands, Leidos
I00027081 9 Local
I00027081 10 C++;#Security;#linux
I00027108 1 HR & Payroll - Core Offering & HRIS, Payroll, Call Center Services, Learning & Development, Compensatio
I00027108 1 Custom;#Enterprise;#BI
I00027108 2 AMS
I00027108 2 7
I00027108 3 Mexico
I00027108 3 0.41
I00027108 4 No
I00027108 5 0
I00027108 6 SAP
I00027108 6 0
I00027108 7 Traditional support model
I00027108 8 Number of employees
I00027108 8 Operational SLA’s
I00027108 9 ASP;#J2EE;#Java;#JavaScript;#Oracle;#SQL
I00027108 10 1-100
I00027128 1 Remittance Processing
I00027128 3 AMS
I00027128 4 British Columbia, Canada
I00027128 8 SAP
I00027128 10 # of Claims Processed;#Total Remittances received
I00027151 1 5
I00027151 2 5
I00027151 5 No
I00027151 8 Yes
I00027204 5 0
I00027204 6 0
I00027204 7 0
I00027217 1 data center
I00027217 4 Windows 2003;#Windows 2008;#Windows 2012;#UX
I00027354 5 0
I00027354 6 0
I00027354 7 0
I00027396 1 data center
I00027396 2 2
I00027396 3 0
I00027396 4 UX
I00027396 9 EPM
I00027415 1 4
I00027415 2 5
I00027415 3 2
I00027415 4 3
I00027415 5 No
I00027415 6 No
I00027415 7 Liz Theophille
I00027415 8 Yes
I00027450 1 5
I00027450 2 5
I00027450 8 Yes
I00027496 1 Custom
I00027496 2 200
I00027496 3 1
I00027496 4 No
I00027496 5 13
I00027496 6 3
I00027496 8 Operational SLA’s
I00027496 9 COBOL;#DB2;#HTML;#J2EE;#Java;#JavaScript;#JCL;#JSP;#Lotus Notes;#Oracle;#Oracle Dev 2K/FORMS;#P
I00027496 10 Apps Online (AOL);#Applications Management Metrics Portal (AMMP);#Client University;#Service Manag
I00027533 1 Custom
I00027533 9 DB2;#Dbase;#J2EE;#Java;#JavaScript;#Oracle;#Oracle Dev 2K/FORMS;#Other
I00027533 10 Apps Online (AOL)
I00027534 1 Custom;#Enterprise
I00027534 9 J2EE;#Java;#Oracle
I00027571 1 17899
I00027571 2 42398
I00027571 3 1 - 199
I00027571 4 Munich, Germany
I00027571 6 SOA
I00027571 8 In-house
I00027571 9 In-house
I00027571 10 Other
I00027592 5 0
I00027592 6 0
I00027592 7 0
I00027602 5 0
I00027602 6 0
I00027602 7 0
I00027603 5 0
I00027603 6 0
I00027603 7 0
I00027637 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00027637 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00027637 3 7x16 (days/hours)
I00027637 5 Multiple
I00027637 6 Non-campus locations (<2,000 seats)
I00027637 7 Client Owned ServiceNow
I00027637 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00027637 9 Leveraged
I00027638 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00027638 2 PC Desktop/Laptop;#Mobile (Phones/Tablets);#Thin clients;#BYOD
I00027638 3 7x16 (days/hours)
I00027638 5 Multiple
I00027638 6 Non-campus locations (<2,000 seats)
I00027638 7 Client Owned ServiceNow
I00027638 8 Pressure from business units to improve service,Cost of current provider’s solution;#Quality issues with c
I00027638 9 Leveraged
I00027648 1 Licensing
I00027648 2 1
I00027648 3 Microsoft
I00027648 5 13000
I00027648 6 Ability to get best price for software
I00027648 7 2
I00027648 8 13000
I00027648 9 1000
I00027648 10 none
I00027653 1 Custom
I00027653 1 5
I00027653 2 4
I00027653 3 5
I00027653 4 No
I00027653 4 4
I00027653 5 No
I00027653 7 Traditional support model
I00027653 7 CFO
I00027653 8 Operational SLA’s;#Business SLA’s
I00027653 8 Yes
I00027653 9 Oracle
I00027668 5 0
I00027668 6 0
I00027668 7 0
I00027670 1 data center
I00027670 4 Windows 2003;#Windows 2008;#UX
I00027670 7 11g
I00027670 8 2008
I00027677 1 Enhancement;#Custom Development;#System Integration;#Consulting;#Assessment;#POC
I00027677 3 Agile
I00027677 5 including fixed price, T&M, FTE
I00027677 6 Client
I00027677 8 local NESS and Malam
I00027677 9 Local
I00027677 10 Java;#JavaScript;#SQL;#C++;#Visual Basic;#VBScript;#.NET;#Mobility;#Security;#Agile Mentoring
I00027723 5 0
I00027723 6 0
I00027723 7 0
I00027725 1 data center
I00027725 2 410
I00027725 3 410
I00027725 4 Windows 2008;#Redhat/Suse;#UX;#AIX;#Stratus, OpenVMS, AS400, zOS
I00027725 5 No
I00027725 6 No
I00027725 7 No
I00027725 8 No
I00027725 9 No
I00027725 10 No
I00027750 1 Client data center
I00027750 2 400
I00027750 3 852
I00027750 4 Windows 2003;#Windows 2008;#Windows 2012
I00027750 9 2005, 2008, 2012 (Pilot)
I00027764 1 50 states plus American Samoa
I00027764 2 In-state
I00027764 3 Interchange platform;#MAPIR
I00027764 5 35000
I00027803 1 5
I00027803 2 2
I00027803 3 2
I00027803 4 1
I00027803 5 No
I00027803 6 Yes
I00027803 7 CIO
I00027803 8 No
I00027804 1 Enhancement;#Custom Development;#System Integration
I00027804 3 Waterfall
I00027804 5 Fixed Price
I00027804 6 Client
I00027804 8 ;#;#Infosys
I00027804 9 Local
I00027804 10 SQL;#C
I00027804 1 Enhancement;#Custom Development;#System Integration
I00027804 3 Waterfall
I00027804 5 Fixed Price
I00027804 6 Client
I00027804 8 ;#;#Infosys
I00027804 10 Java;#SQL;#C
I00027809 2 0
I00027809 3 0
I00027809 4 0
I00027809 6 ;#CA
I00027809 8 NA Mainframe transaction opportunity
I00027809 9 None
I00027809 10 Dedicated Leased line
I00027841 1 5
I00027841 2 4
I00027841 3 4
I00027841 4 3
I00027841 5 Yes
I00027841 6 No
I00027841 7 Chief Architect and Innovation Manager
I00027841 8 Yes
I00027851 1 data center
I00027851 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00027851 7 11g
I00027857 1 50 states plus American Samoa
I00027857 2 IDC US centers
I00027857 3 Other Platform
I00027857 4 955911
I00027857 5 42378
I00027857 6 56710526
I00027857 7 15410299
I00027857 8 4.17E+09
I00027857 9 21063
I00027927 5 0
I00027927 6 0
I00027927 7 0
I00027929 2 0
I00027929 3 Servers;#Storage;#Network;#Applications
I00027929 5 0
I00027929 6 0
I00027929 7 0
I00027929 8 Yes
I00027929 9 FedRAMP
I00027951 1 Custom
I00027951 2 24
I00027951 3 0.01
I00027951 4 Yes
I00027951 6 0
I00027951 8 Operational SLA’s
I00027951 9 HTML;#Java;#Oracle;#SQL
I00027951 10 Client University
I00027969 1 Custom
I00027969 2 2
I00027969 3 0.1
I00027969 4 No
I00027969 7 Central Organization for Resolution and Escalation (CORE)
I00027969 8 Operational SLA’s;#Business SLA’s
I00027969 9 Assembler
I00027969 10 Applications Management Metrics Portal (AMMP);#Tiered Services
I00027980 1 data center
I00027980 4 Windows 2003;#UX
I00027980 7 8.1
I00028013 1 Enhancement
I00028013 3 Custom
I00028013 5 Time and Materials
I00028013 6 Client
I00028013 9 Local
I00028021 1 Enhancement;#Custom Development;#System Integration
I00028021 3 Custom
I00028021 5 Fixed Price
I00028021 6 Combination , In-house,
I00028021 8 Client
I00028021 9 Local
I00028021 10 Java;#SQL;#C++;#Visual Basic;#.NET;#Cobol
I00028021 1 Enhancement;#Custom Development;#System Integration
I00028021 3 Custom
I00028021 5 Fixed Price
I00028021 6 Combination , In-house,
I00028021 8 Client
I00028021 9 Local
I00028021 10 Java;#SQL;#C++;#Visual Basic;#.NET;#Cobol
I00028025 4 No CCM or Additional Apps
I00028025 6 Print
I00028025 8 On-premise
I00028025 10 20
I00028030 1 Custom;#Enterprise
I00028030 2 30
I00028030 4 Yes
I00028030 7 Traditional support model
I00028030 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00028068 1 data center
I00028068 2 10
I00028068 3 15
I00028068 4 Windows 2008
I00028071 1 50 states plus American Samoa
I00028071 2 IDC US centers
I00028071 4 263000
I00028071 5 3000
I00028071 6 5784965
I00028071 7 8558931
I00028071 8 1.13E+09
I00028071 9 7500
I00028071 10 8137
I00028107 1 18
I00028107 2 0.2
I00028107 3 BW on HANA
I00028107 4 Yes
I00028107 5 Alpharetta (GADC - 45%) and Blue Ash (BDC - 55%)
I00028107 6 SAP;#HA/DR
I00028107 7 Implementation;#Migration;#Upgrade;#Managed Services
I00028164 1 4
I00028164 2 3
I00028164 3 4
I00028164 4 1
I00028164 5 No
I00028164 7 CIO
I00028164 8 Yes
I00028176 6 Yes
I00028176 7 CIO
I00028176 8 Yes
I00028208 1 Custom
I00028208 2 1
I00028208 3 1
I00028208 4 No
I00028208 7 Traditional support model
I00028208 8 Operational SLA’s
I00028208 9 J2EE;#Oracle;#Other;#PL/SQL
I00028220 4 9984
I00028220 10 This is a true up for deal: OPP-0000612338
I00028251 1 50 states plus American Samoa
I00028251 2 In-state
I00028251 3 Eligibility;#Other Platform;#Portal
I00028254 1 Custom;#Enterprise
I00028254 2 30
I00028254 4 Yes
I00028254 7 Traditional support model
I00028254 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00028254 1 Custom;#Enterprise
I00028254 2 30
I00028254 4 Yes
I00028254 7 Traditional support model
I00028254 9 C++;#COBOL;#HTML;#Java;#JavaScript;#JSP;#PL/SQL;#SAP-ABAP;#SAS;#SQL;#VB;#XML
I00028277 1 data center
I00028277 4 Windows 2008;#Redhat/Suse
I00028277 5 No
I00028277 6 Yes
I00028277 7 Yes
I00028277 8 Yes
I00028277 9 Yes
I00028277 10 No
I00028351 1 Licensing
I00028351 2 1
I00028351 3 Microsoft
I00028351 5 1
I00028351 6 Ability to drive cost reduction for enterprise
I00028351 10 Microsoft SCCM
I00028477 1 Custom
I00028477 2 1
I00028477 4 No
I00028477 7 Traditional support model
I00028477 8 Operational SLA’s
I00028477 9 Cool:Gen (IEF)
I00028477 1 Custom
I00028477 2 1
I00028477 4 No
I00028477 7 Traditional support model
I00028477 8 Operational SLA’s
I00028477 9 Cool:Gen (IEF)
I00028529 1 System Integration;#Consulting
I00028529 3 Waterfall
I00028529 5 Time and Materials
I00028529 6 Client
I00028529 8 Infosys
I00028529 9 Local
I00028550 1 Custom
I00028550 2 20
I00028550 3 0.6
I00028550 4 Yes
I00028550 5 0
I00028550 6 0
I00028550 7 Traditional support model
I00028550 8 SLO’s only
I00028550 9 C#;#HTML;#Java;#JavaScript;#Oracle;#PL/SQL;#SQL;#VB
I00028550 10 Service Manager;#Tiered Services
I00028552 1 Custom
I00028552 2 20
I00028552 3 0.6
I00028552 4 Yes
I00028552 5 0
I00028552 6 0
I00028552 7 Traditional support model
I00028552 8 SLO’s only
I00028552 9 C#;#HTML;#Java;#JavaScript;#Oracle;#PL/SQL;#SQL;#VB
I00028552 10 Service Manager;#Tiered Services
I00028558 1 Custom Development
I00028558 3 Na
I00028558 5 Na
I00028558 6 NA
I00028558 8 Client
I00028558 9 Local
I00028558 10 SQL;#C
I00028604 1 Custom
I00028604 2 20
I00028604 3 0.6
I00028604 4 Yes
I00028604 5 0
I00028604 6 0
I00028604 7 Traditional support model
I00028604 8 SLO’s only
I00028604 9 C#;#HTML;#Oracle;#PL/SQL;#SQL;#VB
I00028604 10 Service Manager;#Tiered Services
I00028608 1 Custom
I00028608 2 23
I00028608 3 2
I00028608 4 No
I00028608 5 0
I00028608 6 0
I00028608 7 Traditional support model
I00028608 8 Operational SLA’s;#Non-standard service levels
I00028608 9 Assembler;#COBOL;#DB2;#HTML;#J2EE;#Java;#JavaScript;#JCL;#JSP;#Oracle;#Oracle Dev 2K/FORMS;#Pa
I00028608 10 Apps Online (AOL);#Applications Management Metrics Portal (AMMP);#Client University;#Service Manag
I00028610 1 Enhancement
I00028610 3 Sustain
I00028610 5 Fixed Price
I00028610 6 Itaú Legacy
I00028610 8 Steffanini
I00028610 9 Local
I00028610 10 SQL;#.NET
I00028642 5 0
I00028642 6 0
I00028642 7 0
I00028693 1 Licensing
I00028695 1 data center
I00028695 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse
I00028695 7 11g
I00028697 1 Custom Development
I00028697 3 Custom
I00028697 5 Fixed Price
I00028697 6 none
I00028697 8 BAE Systems, Thales, Westlands, Leidos
I00028697 9 Local
I00028697 10 C++;#Security;#linux
I00028777 1 Client data center
I00028777 2 638
I00028777 3 1455
I00028777 4 Windows 2003;#Windows 2008;#Windows 2012
I00028777 7 Versão 10g; Versão 11g
I00028777 8 SQL 2000;SQL 2005;SQL 2008;SQL 2012
I00028777 9 SAPKW70022; SAPK-60609INEAAPPL; SAPKB73109;SAPKB70020;SAPKA70020
I00028779 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00028779 1 PC Desktop/Laptop
I00028779 1 data center
I00028779 2 Telephone Responsiveness = 80% within 60 seconds
I00028779 2 PC Desktop/Laptop
I00028779 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00028779 4 Windows 2003;#Windows 2008
I00028779 4 Yes
I00028779 5 Digital Workflow - legacy tool
I00028779 5 Multiple
I00028779 5 n/a
I00028779 6 Non-campus locations (<2,000 seats)
I00028779 6 n/a
I00028779 7 Digital Workflow - Legacy tool
I00028779 7 n/a
I00028779 7 1
I00028779 8 Centralize and outsource IT services to drive down costs
I00028779 8 Centralize services to drive down cost
I00028779 9 Resident
I00028779 9 n/a
I00028779 10 n/a
I00028827 5 0
I00028827 6 0
I00028827 7 0
I00028837 1 In country
I00028837 2 3
I00028858 1 120
I00028858 2 22000
I00028858 3 1
I00028858 4 1
I00028858 5 Yes
I00028858 8 Yes
I00028858 9 No
I00028858 10 No
I00028864 1 Client data center
I00028864 2 100
I00028864 3 600
I00028864 4 Windows 2008;#Windows 2012;#UX;#AIX
I00028997 1 Growth on new/market share
I00028997 2 360 view
I00028997 3 Custom HTML
I00028997 4 Transactions
I00028997 7 Autonomy
I00028997 8 Production implementation
I00029000 1 IMAC;#Deployment
I00029000 3 no sla
I00029000 5 Multiple
I00029000 6 Large campus (>2,000 seats)
I00029000 7 client tools
I00029000 8 refresh of desktop/laptop
I00029000 9 Resident
I00029003 1 data center
I00029003 2 35
I00029003 2 0
I00029003 3 35
I00029003 3 0
I00029003 4 Windows 2003
I00029003 4 0
I00029003 5 N/A
I00029003 5 N/A
I00029003 6 N/A
I00029003 6 N/A
I00029003 7 N/A
I00029003 7 N/A
I00029003 8 N/A
I00029003 8 N/A
I00029003 9 N/A
I00029003 9 PCI
I00029003 10 N/A
I00029012 1 2
I00029012 2 3
I00029012 3 2
I00029012 4 2
I00029012 5 No
I00029012 6 Yes
I00029012 8 No
I00029034 5 0
I00029034 6 0
I00029034 7 0
I00029117 1 Sowtware Factory
I00029117 3 Custom
I00029117 5 Fixed Price
I00029117 8 Indra, Ayesa
I00029117 9 Local
I00029117 10 Java
I00029130 5 0
I00029130 6 0
I00029130 7 0
I00029134 5 0
I00029134 6 0
I00029134 7 0
I00029134 5 0
I00029134 6 0
I00029134 7 0
I00029139 1 Client data center
I00029139 4 Windows 2003;#Windows 2008;#Windows 2012;#Redhat/Suse;#UX;#Solaris
I00029139 7 multiple
I00029139 8 multiple
I00029139 9 4.6.6
I00029178 1 In region
I00029178 2 30
I00029178 3 0
I00029178 4 0
I00029178 5 0
I00029178 8 1
I00029188 5 0
I00029188 6 0
I00029188 7 0
I00029190 1 Enhancement
I00029190 3 Agile
I00029190 5 Fixed Price
I00029190 8 None
I00029190 9 Local
I00029190 10 JavaScript;#SQL;#C#;#.NET
I00029232 2 0
I00029232 3 0
I00029232 4 0
I00029232 5 Developed COBOL
I00029232 6 ;#CA;#SyncSort
I00029232 7 IMS
I00029232 8 BUR;#DR;#Active
I00029232 9 None
I00029232 10 Dedicated Leased line
I00029247 1 Custom
I00029247 2 30
I00029247 3 0.4
I00029247 4 No
I00029247 5 0
I00029247 6 0
I00029247 7 Traditional support model
I00029247 8 Non-standard service levels
I00029247 9 Other
I00029260 5 0
I00029260 6 0
I00029260 7 0
I00029297 5 0
I00029297 6 0
I00029297 7 0
I00029320 1 Advisory;#Licensing
I00029320 3 Adobe;#Citrix;#McAfee;#Microsoft;#Oracle;#VMware
I00029320 5 0
I00029320 6 Cost of service
I00029320 7 0
I00029320 8 40000
I00029320 9 6000
I00029320 10 DDMI
I00029349 1 Custom Development
I00029349 3 Custom
I00029349 5 Fixed Price
I00029349 8 BAE Systems, Thales, Westlands, Leidos
I00029349 9 Local
I00029349 10 C++;#Security;#Linux
I00029406 5 0
I00029406 6 0
I00029406 7 0
I00029412 1 Custom
I00029412 2 10
I00029412 3 0.01
I00029412 4 No
I00029412 5 0
I00029412 6 0
I00029412 7 Traditional support model
I00029412 8 Non-standard service levels
I00029412 9 J2EE;#Java;#VB;#XML
I00029438 1 Custom Development
I00029438 3 Waterfall
I00029438 5 Fixed Price
I00029438 8 N/A
I00029438 9 Local
I00029438 10 Java;#SQL;#C;#C++
I00029486 1 data center
I00029486 2 4
I00029486 3 60
I00029486 4 Redhat/Suse
I00029486 9 Yes
I00029510 1 Custom Development
I00029510 3 Agile
I00029510 5 Time and Materials
I00029510 6 Client
I00029510 8 Client
I00029510 9 Local
I00029510 10 Java;#P;#Magento
I00029533 6 Yes
I00029533 7 CIO
I00029533 8 Yes
I00029583 1 Custom
I00029583 2 160
I00029583 3 0.5
I00029583 4 Yes
I00029583 5 3
I00029583 6 2
I00029583 8 Operational SLA’s
I00029583 9 C#;#HTML;#J2EE;#Java;#JavaScript;#Oracle;#PL/SQL;#SQL
I00029583 10 Client University;#On Call Scheduling System (OCSS);#Service Manager
I00029637 1 Enhancement
I00029637 3 Custom
I00029637 5 Fixed Price
I00029637 6 n/a
I00029637 8 local italian company
I00029637 9 Local
I00029637 10 Cobol
I00029721 1 Custom
I00029721 2 1
I00029721 3 0.03
I00029721 4 No
I00029721 7 Traditional support model
I00029721 8 Business SLA’s
I00029721 9 C;#HTML;#Java;#Oracle;#SQL
I00029775 1 Client data center
I00029775 4 Windows 2008;#Windows 2012
I00029786 1 Licensing
I00029786 2 1
I00029786 3 Microsoft
I00029786 5 2000
I00029786 6 Ability to drive cost reduction for enterprise
I00029786 7 1
I00029786 8 2
I00029786 10 Asset Manager
I00029823 1 24
I00029823 2 12
I00029823 3 100
I00029823 4 0
I00029823 5 0
I00029823 6 0
I00029823 7 0
I00029823 8 0
I00029823 9 50
I00029823 10 PCI
I00029875 1 Advisory;#Licensing;#SAM Services
I00029875 3 Microsoft
I00029875 5 120000
I00029875 6 Ability to drive cost reduction for enterprise
I00029875 7 20000000
I00029875 8 120000
I00029875 9 12000
I00029875 10 DDMI;#Microsoft SCCM
I00030117 5 0
I00030117 6 0
I00030117 7 0
I00030317 1 data center
I00030317 2 410
I00030317 3 410
I00030317 4 Windows 2008;#Redhat/Suse;#UX;#AIX;#Stratus, OpenVMS, AS400, zOS
I00030317 5 No
I00030317 6 No
I00030317 7 No
I00030317 8 No
I00030317 9 No
I00030317 10 No
I00030318 1 data center
I00030318 2 410
I00030318 3 410
I00030318 4 Windows 2008;#Redhat/Suse;#UX;#AIX;#Stratus, OpenVMS, AS400, zOS
I00030318 5 No
I00030318 6 No
I00030318 7 No
I00030318 8 No
I00030318 9 No
I00030318 10 No
I00030318 1 data center
I00030318 2 410
I00030318 3 410
I00030318 4 Windows 2008;#Redhat/Suse;#UX;#AIX;#Stratus, OpenVMS, AS400, zOS
I00030318 5 No
I00030318 6 No
I00030318 7 No
I00030318 8 No
I00030318 9 No
I00030318 10 No
I00030323 1 DPS
I00030323 3 EMEA
I00030323 4 Hungary
I00030323 6 Scanning (DPS)
I00030323 8 Oracle
I00030323 10 # of Assets Setup
I00030325 5 0
I00030325 6 0
I00030325 7 0
I00030352 5 0
I00030352 6 0
I00030352 7 0
I00030362 1 Source-to-Pay;#Order-to-Cash;#Record-to-Report;#Employee Expense Management
I00030362 3 AMS;#EMEA;#APJ
I00030362 4 India;#Poland, China
I00030362 6 Assure Net;#BPO Portal;#CARTT;#CRM-MS Dynamics;#E-Forms;#IDMS
I00030362 8 SAP;#Legacy ERP’s [Mainframes etc.];#BPCS
I00030362 10 # of Supplier invoices processed;## of customer invoices applied;#Unapplied Cash;## of Master data Acc
I00030364 1 Custom Development
I00030364 3 Custom
I00030364 5 Fixed Price
I00030364 6 none
I00030364 8 BAE Systems, Thales, Westlands, Leidos
I00030364 9 Local
I00030364 10 C++;#Security;#linux
I00030450 1 Enhancement;#Custom Development;#System Integration
I00030450 3 Custom
I00030450 5 Fixed Price
I00030450 6 Combination , In-house,
I00030450 8 Client
I00030450 9 Local
I00030450 10 Java;#SQL;#C++;#Visual Basic;#.NET;#Cobol
I00030503 5 0
I00030503 6 0
I00030503 7 0
I00030519 1 Custom;#Enterprise
I00030519 2 1
I00030519 4 No
I00030519 7 Traditional support model
I00030519 8 Operational SLA’s
I00030519 9 Assembler;#COBOL;#JCL
I00030556 1 Custom
I00030556 2 1
I00030556 3 0.001
I00030556 4 Yes
I00030556 5 0
I00030556 6 0
I00030556 8 Operational SLA’s
I00030556 10 Client University;#Tiered Services
I00030741 1 5
I00030741 2 5
I00030741 3 5
I00030741 4 2
I00030741 5 Yes
I00030741 6 Yes
I00030741 8 Yes
I00031399 1 Revenue Management/Collections
I00031399 3 AMS
I00031399 4 British Columbia
I00031399 6 RMS SAP
I00031399 8 SAP
I00031399 10 Invoice Cycle Time;## of Claims Processed;#Total Remittances received
I00031569 1 data center
I00031569 2 200
I00031569 2 200
I00031569 3 50
I00031569 3 50
I00031569 4 Windows 2008
I00031569 5 MS Dynamics;#SharePoint
I00031569 6 ;#CA
I00031569 7 Oracle DB;#SQL
I00031569 9 PCI
I00031569 10 VPN;#Dedicated Leased line;#Leverage Internet Service
I00031575 5 0
I00031575 6 0
I00031575 7 0
I00031633 1 Advisory
I00031633 3 Vertica
I00031633 5 0
I00031633 6 Ability to get best price for software
I00031633 8 1
I00031633 9 1
I00031757 1 Custom Development
I00031757 3 Agile
I00031757 5 Time and Materials
I00031757 6 Client
I00031757 8 Client;#In-sourcing
I00031757 9 Global
I00031757 10 Java;#SQL
I00031758 5 0
I00031758 6 0
I00031758 7 0
I00032293 2 0
I00032293 3 0
I00032293 4 0
I00032293 6 ;#CA
I00032293 8 NA Mainframe transaction opportunity
I00032293 9 None
I00032293 10 Dedicated Leased line
I00032346 5 0
I00032346 6 0
I00032346 7 0
I00032405 1 data center
I00032405 2 20
I00032405 3 100
I00032405 4 Windows 2003;#Windows 2008
I00032405 5 N/A
I00032405 6 N/A
I00032405 7 Yes
I00032405 8 Yes
I00032405 9 N/A
I00032405 10 N/A
I00032581 1 Break Fix;#Desk Side;#IMAC;#Deployment
I00032581 1 PC Desktop/Laptop
I00032581 1 data center
I00032581 2 Telephone Responsiveness = 80% within 60 seconds
I00032581 2 PC Desktop/Laptop
I00032581 3 5x9 coverage window (days/hours) with 4 hour x Next Business Day (response/repair) for 90% of suppor
I00032581 4 Windows 2003;#Windows 2008
I00032581 4 Yes
I00032581 5 Digital Workflow - legacy tool
I00032581 5 Multiple
I00032581 6 Non-campus locations (<2,000 seats)
I00032581 7 Digital Workflow - Legacy tool
I00032581 7 1
I00032581 8 Centralize and outsource IT services to drive down costs
I00032581 8 Centralize services to drive down cost
I00032581 9 Resident
I00032895 1 Revenue Management/Collections
I00032895 3 AMS
I00032895 4 British Columbia
I00032895 6 RMS SAP
I00032895 8 SAP
I00032895 10 # of Claims Processed;#Total Remittances received;#DSO
I00033457 3 Agile
I00033457 5 Fixed Price
I00033457 9 Global
I00033457 10 SAP and custom development
I00034052 1 350
I00034052 2 3000000
I00034052 3 1
I00034052 4 5
I00034052 5 Yes
I00034052 8 Yes
I00034052 9 No
I00034052 10 No
asytrieve+;#FORTRAN;#HTML;#J2EE;#Java;#JavaScript;#JCL;#JSP;#Perl;#PL/1;#PL/SQL;#PowerBuilder;#ProC;#REXX;#RPG II/III;#SAS;#SQL;#
CentOS, FreeBSD, Ubuntu

structure;#Application Management

for 90% of support requests in a given month

m, WebCas, RTMetrics

m, WebCas, RTMetrics, Oracle(Weblogic)

owerBuilder;#SAS;#SQL;#VBScript;#XML

owerBuilder;#SAS;#SQL;#VBScript;#XML

owerBuilder;#SAS;#SQL;#VBScript;#XML
owerBuilder;#SAS;#SQL;#VBScript;#XML

owerBuilder;#SAS;#SQL;#VBScript;#XML

owerBuilder;#SAS;#SQL;#VBScript;#XML

owerBuilder;#SAS;#SQL;#VBScript;#XML

owerBuilder;#SAS;#SQL;#VBScript;#XML

vaScript;#JCL;#Natural;#Oracle;#PowerBuilder;#SAS;#SQL;#VB;#VBScript;#XML
& Development, Compensation, Recruiting and Staff Placement

vaScript;#JCL;#Natural;#Oracle;#PowerBuilder;#SAS;#SQL;#VB;#VBScript;#XML
share;#Retention/loyalty

ipt;#VBA;#.NET;#Cobol;#Cloud;#Security
urement/Catalog;#User Device Logistics;#User Data Migration;#Service Desk;#Site Support;#Encryption;#EPTM Security;#Encryption;#Asse

for 90% of support requests in a given month

L;#VB;#XML
Data Migration;#Service Desk;#Site Support;#Encryption;#Reporting;#Service Levels
II;#SAP-ABAP;#SQL;#XML
nts Setup;## of Return to Vendor;#Invoice Cycle Time;#Invoice First Pass Yield;#Call Center Volume;#DSO;## of Journals
for 90% of support requests in a given month

solution;#Lack of innovative tooling with current provider

Device Logistics;#Financing;#User Data Migration;#Service Desk;#Site Support;#Encryption;#Encryption;#Asset Tracking;#Reporting;#Servi
 plications Performance Monitoring (APM)
ssessment;#POC
nterprise Linux

s the infrastructure in Phase 6,10,12 – it was a consolidated deal that took 13 Phases of deployed infrastructure under one contract for a n
onse/repair) for 90% of support requests in a given month
MS;#PL/SQL;#SQL;#VB;#VBScript

ssessment;#Application Management
vel Tool (OSL)
vel Tool (OSL)
nse/repair) for 90% of support requests in a given month
isual Basic;#VBScript;#VBA;#.NET;#Cobol;#Cloud;#Mobility;#Security;#Agile Mentoring
isual Basic;#VBScript;#VBA;#.NET;#Cobol;#Cloud;#Mobility;#Security;#Agile Mentoring

isual Basic;#VBScript;#VBA;#.NET;#Cobol;#Cloud;#Mobility;#Security;#Agile Mentoring

Desk;#Site Support;#Asset Tracking;#Reporting;#Service Levels

Desk;#Site Support;#Asset Tracking;#Reporting;#Service Levels

Desk;#Site Support;#Asset Tracking;#Reporting;#Service Levels

uality issues with current provider
BScript;#VBA;#.NET;#Cobol;#Cloud
ssessment;#POC

BScript;#.NET;#Cobol;#Cloud
ssessment;#POC
ssessment;#POC
BScript;#.NET;#Cobol;#Cloud
provider;#Shorter contract - 3 years

nse/repair) for 90% of support requests in a given month

x 20 hours (response/repair) for 98% of support requests in a given month; production devices - 7x24 coverage window (days/hours) with
solution;#Inability of current provider to respond to changing client demands
nt provider;#Continuation
) for 90% of support requests in a given month

onse/repair) for 90% of support requests in a given month

nse/repair) for 90% of support requests in a given month
SQL;#VB;#XML
trusion Prevention and Detection Services
are, Mainframe, UBuntu, 2 new OS's
rvice Manager;#App Classification;#Predictive Pricing
ection Services

nse/repair) for 90% of support requests in a given month

ris;#AIX;#AS400
#VBA;#.NET;#SAP

rm;#MARS;#PBM;#Pharmacy help desk;#Pharmacy prior authorization;#Portal;#Prior Auth Services;#SURS;#TPL

/FORMS;#PL/1;#PL/SQL;#SQL;#VB;#VBScript
JCL;#Oracle;#Perl;#SQL;#VB;#VBScript;#XML
n rate < 5%, T>4
Client Satisfaction Index

for 90% of support requests in a given month

st of current provider’s solution;#Quality issues with current provider;#Cost reduction

ost of current provider’s solution;#Quality issues with current provider

o Resolution - Priority Medium 95% resolved in 8 Busines Hours; Time to Resolution - Priority low - 95 percent NDB;

solution;#Quality issues with current provider

FORMS;#Other;#PL/SQL;#PowerBuilder;#SQL;#VB;#VBScript;#WebFocus;#XML
;#Predictive Pricing
BAP;#VB;#XML

BAP;#SAS;#VB;#XML
BAP;#VB;#XML
aff Augmentation

ed Cash;## of Master data Accounts Setup;## of Return to Vendor;#Invoice Cycle Time;#Invoice First Pass Yield;## of Claims Processed;#To
Oracle Identity Manager;#CRM, OBIE
nce Monitoring (APM)
bel Tools;#XML
nce Monitoring (APM)

nce Monitoring (APM)

ost of current provider’s solution;#Quality issues with current provider;#Lack of innovative tooling with current provider;#Inability of curre
for 90% of support requests in a given month
#Pharmacy prior authorization;#Pro-DUR
Pharmacy drug rebate;#Pharmacy help desk;#Pharmacy prior authorization;#Portal;#Pro-DUR
Pharmacy drug rebate;#Pharmacy help desk;#Pharmacy prior authorization;#Portal;#Pro-DUR

) for 90% of support requests in a given month

st of current provider’s solution;#Quality issues with current provider;#Lack of innovative tooling with current provider;#Inability of curren
e;#Formulary design;#Formulary management;#IIS;#Interchange platform;#MAPIR;#MARS;#PASRR;#PBM;#Pharmacy Audit;#Pharmacy dr
solution;#Inability of current provider to respond to changing client demands

R;#PBM;#Pharmacy Audit;#Pharmacy drug rebate;#Pharmacy help desk;#Pharmacy prior authorization;#Portal;#Prior Auth Services;#Pro-

#Program Integrity;#TPL
) for 90% of support requests in a given month

rm;#MAPIR;#MARS;#PBM;#Pharmacy help desk;#Pharmacy prior authorization;#Portal;#Prior Auth Services;#Pro-DUR;#SURS;#TPL

rm;#MAPIR;#MARS;#PBM;#Pharmacy help desk;#Pharmacy prior authorization;#Prior Auth Services;#Pro-DUR;#SURS;#TPL

bel Tools;#SQL;#VB;#VBScript
Desk;#Site Support;#Asset Tracking;#Reporting;#Service Levels
L;#VB;#XML

= 80% within 30 sec,Structured Email/Web Response = 95% in 12 hours, Chat Response = 80% in 90 seconds, CSI = 92%, Structured Web Re
of IMACD requests in a given month
& Development, Compensation, Recruiting and Staff Placement

& Development, Compensation, Recruiting and Staff Placement

ris;#AIX;#Others!
nse/repair) for 90% of support requests in a given month

of IMACD requests in a given month

RMS;#PL/1;#PowerBuilder;#SAP-ABAP
) for 90% of support requests in a given month
for 90% of support requests in a given month
vel Tool (OSL)
Desk;#Site Support;#Asset Tracking;#Reporting;#Service Levels
for 90% of support requests in a given month
ris;#AIX;#Windows 2000, SCO UNIX

ed Cash;## of Master data Accounts Setup;## of Return to Vendor;#Invoice Cycle Time;#Invoice First Pass Yield;## of Claims Processed;#To
taken by clinet and other ecosystem partners
d Inventory Management (UIM), Application Integration Architecture (AIA), and Billing and Revenue Management (BRM)
for 90% of support requests in a given month

o Resolution - Priority Medium 95% resolved in 8 Busines Hours; Time to Resolution - Priority low - 95 percent NDB;

solution;#Renewal Contract with

nse/repair) for 90% of support requests in a given month

dows/.Net/DB2;#Unix/Java/Oracle;#UnixJava/DB2;#Unix/Java/SQL
ture, hence doesnt fit above

solution;#Inability of current provider to respond to changing client demands

solution;#Inability of current provider to respond to changing client demands

ost of current provider’s solution;#Quality issues with current provider;#Lack of innovative tooling with current provider;#Inability of curre
cture Implementation

bel Tools;#SQL;#VB;#VBScript
Day (response/repair) for 90% of support requests in a given month and IMAC=5x9 coverage window (days/hours) with 5 Business Day re

solution;#Quality issues with current provider;#Lack of innovative tooling with current provider
onse/repair) for 90% of support requests in a given month

st of current provider’s solution;#Quality issues with current provider

 aff Augmentation

aff Augmentation

aff Augmentation

st of current provider’s solution;#Lack of innovative tooling with current provider

ack of innovative tooling with current provider
nse/repair) for 90% of support requests in a given month

nse/repair) for 90% of support requests in a given month

der went into liquidation

nse/repair) for 90% of support requests in a given month

;#VBScript;#XML
nse/repair) for 90% of support requests in a given month

solution;#Pressure from business units to improve service

 nse/repair) for 90% of support requests in a given month

nse/repair) for 90% of support requests in a given month

nse/repair) for 90% of support requests in a given month

nse/repair) for 90% of support requests in a given month

Scanning (DPS)

me;#Call Center Volume

Scanning (DPS)

me;#Call Center Volume

AP-ABAP;#SQL;#XML

#SAP-ABAP;#SQL

#SAP-ABAP;#SQL;#XML

#SAP-ABAP;#SQL;#XML

#SAP-ABAP;#SQL;#XML
have just started offering 2012 OSI, largely 2008 R2 existing, all virtual images

er or version
d to changing client demands
vel Tool (OSL)
nce Monitoring (APM)
nce Monitoring (APM)

aff Augmentation

aff Augmentation
rm;#MAPIR;#MARS;#PBM;#Pharmacy help desk;#Pharmacy prior authorization;#Prior Auth Services;#Pro-DUR;#SURS;#TPL

ry Management (Oracle Communications Solutions)

d Inventory Management (UIM), Application Integration Architecture (AIA), and Billing and Revenue Management (BRM)
) for 90% of support requests in a given month
nse/repair) for 90% of support requests in a given month
opleSoft;#PL/SQL;#PowerBuilder;#SQL;#VB;#VBScript;#XML

vel Tool (OSL)

L;#VB;#XML
vel Tool (OSL)
nce Monitoring (APM)

nce Monitoring (APM)

solution;#Quality issues with current provider;#Lack of innovative tooling with current provider
solution;#Quality issues with current provider;#Lack of innovative tooling with current provider

dows/.Net/DB2;#Unix/Java/Oracle;#UnixJava/DB2;#Unix/Java/SQL

dows/.Net/DB2;#Unix/Java/Oracle;#UnixJava/DB2;#Unix/Java/SQL
vel Tool (OSL)
for 90% of support requests in a given month
enter Volume

aff Augmentation
nse/repair) for 90% of support requests in a given month
nse/repair) for 90% of support requests in a given month

& Development, Compensation, Recruiting and Staff Placement

II;#SAP-ABAP;#SQL;#XML

AP-ABAP;#SQL;#XML
II;#SAP-ABAP;#SQL;#XML
for 90% of support requests in a given month

for 90% of support requests in a given month

cture Implementation
L;#VB;#XML
rm;#MAPIR;#MARS;#PBM;#Pharmacy help desk;#Pharmacy prior authorization;#Prior Auth Services;#Pro-DUR;#SURS;#TPL

dows/.Net/DB2;#Unix/Java/Oracle;#UnixJava/DB2;#Unix/Java/SQL

dows/.Net/DB2;#Unix/Java/Oracle;#UnixJava/DB2;#Unix/Java/SQL
dows/.Net/DB2;#Unix/Java/Oracle;#UnixJava/DB2;#Unix/Java/SQL
racle;#Oracle Dev 2K/FORMS;#PL/1;#PL/SQL;#SQL;#VB;#VBScript
#SAP-ABAP;#SQL;#XML
onse/repair) for 90% of support requests in a given month
= 80% within 30 sec,Structured Email/Web Response = 95% in 12 hours, Chat Response = 80% in 90 seconds, CSI = 92%, Structured Web Re
L;#VB;#XML
onse/repair) for 90% of support requests in a given month
solution;#Inability of current provider to respond to changing client demands
of IMACD requests in a given month
nse/repair) for 90% of support requests in a given month

ces;#Risk Management;#Compliance Management;#Supplier Security Management;#Enterprise Security Architecture;#Cyber Maturity Re

 & Development, Compensation, Recruiting and Staff Placement

g for various reports; email creation"

Oracle Identity Manager;#CRM, OBIE
BAP;#SQL;#XML
;#Natural;#Oracle;#Other;#PL/SQL;#SQL;#VB;#VBScript;#XML
nse/repair) for 90% of support requests in a given month
rm;#MAPIR;#MARS;#PBM;#Pharmacy help desk;#Pharmacy prior authorization;#Prior Auth Services;#Pro-DUR;#SURS;#TPL
rm;#MAPIR;#MARS;#PBM;#Pharmacy help desk;#Pharmacy prior authorization;#Prior Auth Services;#Pro-DUR;#SURS;#TPL
pt;#JCL;#JSP;#Lotus Notes;#Natural;#Oracle;#Other;#PL/SQL;#REXX;#SQL;#VB;#VBScript;#XML
ev 2K/FORMS;#Other;#PL/SQL;#SAP-ABAP;#SQL;#VB;#VBScript
nse/repair) for 90% of support requests in a given month

solution;#Lack of innovative tooling with current provider

solution;#Quality issues with current provider;#Lack of innovative tooling with current provider
Data Migration;#Reporting;#Service Levels

of IMACD requests in a given month

solution;#Quality issues with current provider

of IMACD requests in a given month

solution;#Quality issues with current provider

nse/repair) for 90% of support requests in a given month
ris;#AIX;#Windows 2000, SCO UNIX

st of current provider’s solution;#Lack of innovative tooling with current provider

ack of innovative tooling with current provider
solution;#Inability of current provider to respond to changing client demands
Advisory and Enterprise Security Architecture are a part of the managed desktop service

e Desk;#Site Support;#Encryption;#EPTM Security;#Asset Tracking;#Reporting;#Service Levels

Advisory and Enterprise Security Architecture are a part of the managed desktop service
solution;#Inability of current provider to respond to changing client demands

plications Performance Monitoring (APM)

cture Implementation
isual Basic;#VBScript;#VBA;#.NET;#Cobol;#Cloud;#Mobility;#Security;#Agile Mentoring
ssessment;#POC
ris;#AIX;#Complete mix of OS types

st of current provider’s solution;#Lack of innovative tooling with current provider

ack of innovative tooling with current provider
nterprise Linux
nse/repair) for 90% of support requests in a given month

solution;#Inability of current provider to respond to changing client demands

solution;#Inability of current provider to respond to changing client demands
= 80% within 30 sec,Structured Email/Web Response = 95% in 12 hours, Chat Response = 80% in 90 seconds, CSI = 92%, Structured Web Re
nse/repair) for 90% of support requests in a given month
udit;#Pharmacy drug rebate;#Pharmacy help desk;#Pharmacy prior authorization
vel Tool (OSL)
Device Logistics;#Financing;#User Data Migration;#Service Desk;#Site Support;#Encryption;#Encryption;#Asset Tracking;#Reporting;#Servi
solution;#Quality issues with current provider;#Lack of innovative tooling with current provider

#Java;#JavaScript;#JCL;#Lotus Notes;#Oracle;#PeopleSoft;#RPG II/III;#Siebel Tools;#SQL;#VB;#VBScript;#XML

CRM, OBIE, DB
nse/repair) for 90% of support requests in a given month

solution;#Inability of current provider to respond to changing client demands

S;#Siebel Tools;#SQL;#VB;#VBScript;#XML
L;#VB;#XML
solution;#Quality issues with current provider;#Lack of innovative tooling with current provider
for 90% of support requests in a given month
L;#VB;#XML

L;#VB;#XML
cript;#JSP;#Oracle;#Other;#PL/SQL;#ProC;#REXX;#SQL;#VB;#XML
ent University;#On Call Scheduling System (OCSS)
mages above)

solution;#Quality issues with current provider;#Lack of innovative tooling with current provider
Advisory and Enterprise Security Architecture are a part of the managed desktop service
CL;#JSP;#SQL

nse/repair) for 90% of support requests in a given month

for 90% of support requests in a given month
cture Implementation

anagement, Datacenter Services

nse/repair) for 90% of support requests in a given month

for 90% of support requests in a given month
solution;#Quality issues with current provider;#Lack of innovative tooling with current provider

ent, Quality Assurance

nse/repair) for 90% of support requests in a given month
onse/repair) for 90% of support requests in a given month
nse/repair) for 90% of support requests in a given month
cture Implementation

rity;#Agile Mentoring
L;#VB;#XML
st of current provider’s solution;#Lack of innovative tooling with current provider
ack of innovative tooling with current provider
solution;#Quality issues with current provider;#Lack of innovative tooling with current provider
Data Migration;#Service Desk;#Site Support;#Encryption;#Reporting;#Service Levels
MS;#PL/SQL;#SQL;#VB;#VBScript

#SAP-ABAP;#SQL;#XML
;#Pharmacy help desk;#Pharmacy prior authorization;#Portal;#Prior Auth Services;#Pro-DUR;#Program Integrity;#Retro-DUR;#supplement
Device Logistics;#Site Support;#Encryption;#Asset Tracking

AIX;#Novell Netware, Tru64, OpenVMS

cture Implementation
MS;#PL/SQL;#SQL;#VB;#VBScript
aff Augmentation

aff AUgmentation

aff Augmentation
& Development, Compensation, Recruiting and Staff Placement
cle;#Oracle Dev 2K/FORMS;#Pacbase;#PL/1;#PL/SQL;#SQL;#VB;#VBScript;#XML
ent University;#Service Manager;#App Classification;#Predictive Pricing

solution;#Quality issues with current provider;#Lack of innovative tooling with current provider
solution;#Quality issues with current provider;#Lack of innovative tooling with current provider

ssessment;#POC

rity;#Agile Mentoring
L;#VB;#XML
L;#VB;#XML

L;#VB;#XML
e;#Oracle Dev 2K/FORMS;#Pacbase;#PL/1;#PL/SQL;#VB;#VBScript;#XML
ent University;#Service Manager;#App Classification;#Predictive Pricing
nse/repair) for 90% of support requests in a given month
ed Cash;## of Master data Accounts Setup;## of Return to Vendor;#Invoice Cycle Time;#Invoice First Pass Yield;## of Claims Processed;#To
nse/repair) for 90% of support requests in a given month
#REXX;#RPG II/III;#SAS;#SQL;#VB;#VBScript
M Security;#Encryption;#Asset Tracking;#Reporting;#Service Levels
set Tracking;#Reporting;#Service Levels
ure under one contract for a new 3 year term that runs through to May
age window (days/hours) with 15 min x 4 hours (response/repair) for 99,5%
eld;## of Claims Processed;#Total Remittances received;#Call Center Volume;#
ent provider;#Inability of current provider to respond to changing clien
nt provider;#Inability of current provider to respond to changing client
Pharmacy Audit;#Pharmacy drug rebate;#Pharmacy help desk;#Pharmacy prior authorizatio
rtal;#Prior Auth Services;#Pro-DUR;#Program Integrity;#Retro-DUR;#supplemental DR/PDL
;#Pro-DUR;#SURS;#TPL

UR;#SURS;#TPL
, CSI = 92%, Structured Web Response = 90% in 2 hours
eld;## of Claims Processed;#Total Remittances received;#Call Center Volume;#
ement (BRM)
ent provider;#Inability of current provider to respond to changing clien
hours) with 5 Business Day resolution for 90% of IMACD requests in a given month
UR;#SURS;#TPL

ement (BRM)
UR;#SURS;#TPL
, CSI = 92%, Structured Web Response = 90% in 2 hours
chitecture;#Cyber Maturity Review
UR;#SURS;#TPL
UR;#SURS;#TPL
, CSI = 92%, Structured Web Response = 90% in 2 hours
set Tracking;#Reporting;#Service Levels
grity;#Retro-DUR;#supplemental DR/PDL;#SURS;#TPL
eld;## of Claims Processed;#Total Remittances received;#Call Center Volume;#