Performance Assessment

GENERAL MANAGEMENT

Employee Supervisor's
Name Name
Job Title Supervisor's
Title
Property Review Period
Location
Joining date Assessor's Name
Job Grade Assessor's Title

PART - I

Mark the score from the scale indicating the rating for each of the Effectiveness levels in
the column;

RATING SCALE
X - Too early for assessment
1 - Occasionally falls short in meeting the job requirements
2 - Meets minimum job requirements
3 - Effectively performs job requirements
4 - Consistently exceeds performance of job requirements
5 - Demonstrates efficient and high level of performance in job requirements

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MANAGEMENT DESCRIPTION RATING
EFFECTIVENESS
LEVEL
Annual Business Ability to effectively plan and follow the annual
Planning budget and needs of the operation according to
the business environment
Business Operations Effectively running the related area of operation
within the budget, standards and company policies
which have been set out. Meeting the needs of the
business
Business Relationship Developing and maintaining a strong relation with
colleagues, guests and business partners, to
ensure success in the operation.
Guest Relations Ensuring that the development of guest relations
with the business is maintained at a professional
and consistent level which promotes guest
satisfaction
Hotel Sales Consistently promoting the property and services
in a manner which reflects the business objectives.
Actively contributes to developing the business.
People Management Demonstrates the ability to develop individuals
within the work group and utilize their skills to
effectively meet business objectives. Listens and
reacts
Planning Consistently shows planning ability in job
requirements to ensure that tasks and projects are
completed efficiently and on time.
Property Management Actively involved in the development of the
property standards, takes measures in maintaining
and ensuring standards are meet.
Reporting Accurately and efficiently reports to superiors on
specific job requirements, sub-standards, and
information to ensure effective business
operations.

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 PART - II

Indicate the level in which the Employee has been

consistently performing during the review period from which the scale outlines in the
Assessment Guide. Show in the last column whether the employee is above (+) or
below (-) the standards (refer to assessment guide for the standard).

PERFORMANCE NIL 1 2 3 4 5 6 7 Standard (+/-

INDICATORS )
SECTION A -
GUEST/CUSTOMER
Customer Service
Orientation
Creative Market Awareness
SECTION B - PEOPLE
Developing People
Team Leadership
Company Commitment
SECTION C - RESULTS
Achievement Drive
Adaptive Influencing
Demanding Performance
Proactive ness / Initiation
Response to change

RESULTS

Effectiveness Level Rating

Performance Indicator Rating

Employee Signature Supervisor's Signature

Assessor's Signature

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