Midea Club

--- A NEW ERA

OF INSTALLER INCENTIVE
PROGRAM
 Midea Club APP
What is Midea Club?

Technical Support
Error-code
Troubleshooting
Air-Cond Extended Wiring guide
Product Warranty Product features
Installer
………
………
NEW EXTRA
APP rebates
 MIDEA CLUB
Installation incentive program

积分激励 Point Incentive

Inverter Non-Inverter
Product HP
(points) (points)

Wall Mounted 1.0- 3.0 50 25

LCAC 1.0- 6.0 50 50

• 1 point = RM1.00
• Redeem through Touch N Go e-Wallet or alternatives.
• Monthly settlement
• LCAC include: Ceiling cassette, Ceiling floor, Ceiling conceal, Floor standing, Multi split
• T&C apply
 MIDEA CLUB
Installation incentive program

延长保加 Extended warranty

Product registered in Midea-Club
Current Warranty Period
(extend warranty)
Product Category
General Compressor General Compressor
Warranty (Parts Only) Warranty (Parts Only)
Wall Mounted (Non Inverter) 2 Years 5 Years 3 Years 5 Years
Wall Mounted (Inverter) 2 Years 5 Years 3 Years 10 Years
LCAC (Inverter & Non-inverter) 1 Year 5 Years 2 Years 5 Years
*T&C apply
EASY 4 STEPS :

1. Create Account and Log in: Register an account and

waiting to be approved, then log in with your account.
2. Add My Team Account (Technician)
3. Create An Installation Order
4. Set Receiving Account & Settlement Confirmation:
Confirm the settlement statement and activate your
receiving account.
 Midea Club Promotion Material

 Bunting  Poster  Leaflet

APP STORE – DOWNLOAD MIDEA CLUB
MIDEA CLUB
Two user roles

Installer boss Technician

User management User management

Installation order management Installation order management

Settlement management Questionnaires and activities

Questionnaires and activities Notification management

Notification management Support center

Support center
 A. USER MANAGEMENT Choose Region & Language

1 Tap 【Me】 2 Tap 【Me】

Choose Malaysia 1 2 Choose Language
【Region】 【Language】

Must choose “Malaysia”

c
v
 A. USER MANAGEMENT Registration & Log In

Click in the app and Click Enter your Mobile Number Received SMS and
1 tap 【Login】 2 3 and Get Verification Code
4 Enter the 6-digit code
【Create New Account】

Only Installer Boss to create new account.

One company only allow one Main Account
(Installer boss account)
 A. USER MANAGEMENT Registration & Log In

Fill in company Submit and waiting for Receive SMS when

5 Set Password 6 information (SSM) 7 approval (within 3 days) 8 approved

Name per IC
A. USER MANAGEMENT SSM sample

Must fill-up full number

A. USER MANAGEMENT Registration & Log In

After get Approved, Enter Log in with your Successfully

9 10 11 logged in
the App click【 LOGIN 】 account & password
 B. ADD PAYMENT Add Payment Account

Tap 【 Me 】 Fill in your Submit and waiting for

1 【 Payment details 】
2 Click at the button 3 4
【Full Name & E-wallet No.】 approval (1-2 Days)

Must same with account contact name

 C. ADD MY TEAM Add My Team List (Authorize technician account)

Click 【+】to add Fill in your technician info Your technician

1 Click 【 My Team 】 2 3 4
your Technician 【 Phone No. & Name 】 will receive SMS
 C. ADD MY TEAM
After received SMS, your
5 6
technician Enter the App,
click【 LOGIN 】
Activate technician Account
After log in, Reset Password
Login with the account & Activated successful &
temp. password from SMS
7 & Fill up personal info, then 8
Click Activate button tap【Login Right Now】
C. ADD MY TEAM On Duty Technician

After your Team Activated the Click in can check your Team
1 account, will show under 【 On Duty 】
2 details and order list.
 C. ADD MY TEAM Activation Reminder To Your Technician

Unactivated Tab show which Click the 【Send activation reminder】 to send SMS will send again
1 your technician yet to activate.
2 the activation SMS again to your technician
3 remind for Activation
C. ADD MY TEAM Delete My Team

Delete Technician After delete, all the orders will

1 account.
2 transfer under Installer account.
 D. ORDER MANAGEMENT Installation Order

Scan Indoor & Upload Product installed Can add more

1 Click to scan 2 3 photo & Nameplate 4
Outdoor SN code products
 D. ORDER MANAGEMENT Installation Order

Photo sample (Minimum 2 photos)

1 1.Indoor unit full photo after installed
2. Indoor unit nameplate photo (include SN)
D. ORDER MANAGEMENT Installation Order

Fill Up Customer Info If Barcode abnormal, Order Submitted &

5 & Tap to Sign
6 suggest checking 7 Waiting Approval
but still can be submitted. (2-3Days)
 D. ORDER MANAGEMENT Installation Order – Save Draft

Scan Indoor & Outdoor 3 Get from Draft Box

1 2 Save Order as Draft Select【Draft】 4
SN code and Edit to submit

Now “Draft” only save at technician’s phone, can not view

and edit by installer boss account, future upgrade to can
view and edit by installer boss’s account
 D. ORDER MANAGEMENT Installation Order

1 Multi Split system- Add Indoor Unit

D. ORDER MANAGEMENT Installation Order Details

Check all orders in You can check all the Click in the order to
1 【Installation Order】 2 orders status and points 3 check details
E. SETTLEMENT MANAGEMENT My Points Center-Only installer boss account can view
Click Click for the
1 【 My Points 】 2 details
 E. SETTLEMENT MANAGEMENT How to Cash Out

Click Every 1st of the month, Midea Club will send SMS reminder , Confirm Settlement
1 【 Settlement】 2 please check & confirm your monthly statement within 5 Days 3 Statement
F. MAINTENANCE Maintenance
 G. NOTIFICATION NOTIFICATION

1 Tap
【Notification】

2 Check latest info

(refer to Red icon)
 H. SUPPORT CENTRE Error Code
Search by Scan SN/ Select Error
Click Enter SN
1 【Support】 2 or Product Model/ 3 Product Info 4 Code &
【Error Code】 View by PDF
Category
 H. SUPPORT CENTRE Wiring Diagram

Click
2 Tap to View
1 【Support】 Click 【Scan SN】 3 Product Info 4
【Wiring Diagram】 Diagram in PDF
 I. CHANGE ACCOUNT INFO Change Phone Number

Tap【Me】 Tap【 Mobile Number 】 Enter your new phone no.,

1 【Account Settings】
2 3 Click【 Get 4 Submit and waiting for
Click Change Mobile Number approval (1-2 Days)
Verification Code 】
 I. CHANGE ACCOUNT INFO Change Password

Tap【Me】 Tap Enter【Old, New Change Password

1 【Account Settings】 2 【 Change Password 】 3 4
& Confirm Password】 Successfully
 I. CHANGE ACCOUNT INFO Forgot Password

Tap Enter 【Account】& Set a new password and Reset Password

1 【Forgot your password】
2 【 Get Verification Code】 3 confirm password 4 successfully
 J. QUESTIONNAIRE Questionnaire & Activities

Click on the Answer & Submitted Re-do will overwrite

1 Questionnaire Banner 2 3 4
Submit Successfully the Original copy
 J. QUESTIONNAIRE Questionnaire & Activities

Click on the Event Fill up info & No. of Registered

1 Banner
2 Participants 3 Successfully

Installation Training-Dennis - 25.11.2023 (Melaka)

1. How many points can I get for installed one set of inverter wall mounted air
conditioner?

2. When submitting an installation order, how many photos required upload

at a minimum? What kind of the photos?

3. When received the statement notification SMS from Midea, within how many
days you have to confirm back the statement?
THANK YOU