ADEEL AHMAD adeel_ahmad52@yahoo.

com

Platform Monitoring & Support Analyst – SAAS (M): +92 3214537010

linkedin.com/in/adeel-ahmad-01934014b Lahore, Pakistan

CAREER SUMMARY
Google Certified and a passionate IT Support Specialist having a primary interest in Information Technology and Networks. Having
experience in Fintech Banking Sector, US Healthcare Medical Billing and US Title Insurance and Examine. I enjoy working with a
team of professionals as it thrives on new learning experiences and promotes professional development where I can efficiently
contribute my ideas, skills, and abilities for the growth of the organization. I am a Motivated Skilled individual in Technical
Support, Network Administration. Through completion of the Google IT Professional Certificate and Network Certifications, I
developed skills in customer service, networking, operating systems (including Windows & Linux), system administration, and
security. My training included hands-on practice in these areas. I'm passionate about continuously learning in the IT field and
supporting people to solve their technical problems.

PROFESSIONAL EXPERIENCE
CloudCard Inc Platform Monitoring Analyst – Tech Support, Jan 2023 – Present
CloudCard Inc. is a next-gen digital banking, Fintech and card issuance platform company with the mission to provide agility,
flexibility and freedom in implementing digital payment and open banking solutions globally. www.cloudcardinc.com
• As a Monitoring Analyst responsible to monitor and analysis of financial data within the fintech platform to identify
potentially fraudulent activities, suspicious transactions, or other anomalies.
• Provide technical support and business development services to Central Bank of Kansas City in association with Coudcard.
• Review and monitor B2B and ACH (Automated Clearance House) transaction data, including the origin and destination of
funds, amounts, transaction times, and other details to identify potential risks or compliance issues.
• Conduct Investigation on suspicious activities to identify the source of suspicious activities, determine their legitimacy,
and report any findings to the appropriate authorities and concerned team.
• Compliance with regulations to ensure that all activities within the platform comply with regulatory requirements and
guidelines, such as KYC (Know Your Customer) and data protection laws.
• Collaborate and work closely with other teams, such as compliance, settlement and operations to resolve complex issues.
• Provide Technical Support Services (Level 1) through log data and resolve issue (if Possible) or escalate the issue to the
perspective team or department
• Generate and provide application data or reports to customers and other stakeholders.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Wrote and modified basic SQL queries to retrieve data for analysis and resolve issues within the database.
• Documenting customer interactions, including the issues reported and the solutions provided. This documentation will
be used to track customer issues and provide feedback to other departments within the company and stakeholders.
Skills: FinTech · Payment Services · Electronic Payment Processing · Analytical Skills · Data Analysis · Zendesk · SQL
DB Visualizer · Problem-Solving · Communication · MS Offfice · Google Suite

Stewart Pakistan (Private) Limited Support Services Analyst II, Aug 2017 – Jan 2023
Stewart Pakistan is a wholly owned subsidiary of Stewart Information Services Corporation www.stewart.com. The company has
extensive expertise in the real estate services and title insurance domain along with association to its parent company base in US.
• Conducting a thorough search of public records to determine the ownership history and any liens or encumbrances on a
property.
• Examining the chain of title for any gaps or inconsistencies and ensuring that all necessary documents are present.
• Review and analyze legal documents such as deeds, mortgages, assignments, liens and judgments to ensure that the
property is free and clear of any claims or issues.
• Interacting with clients, attorneys, and title insurance underwriters to answer questions and resolve any issues related
to the title search.
• Adding new and/or modifying the existing client polices
• Entering data from various sources into a computer database or system.
• Verifying accuracy and completeness of data by reviewing, correcting, deleting, or re-entering data as necessary.
Process: Benefit Concept Incorporated (BCI)

• BCI was a life insurance creation process.

 • Managing policy renewals, Review and analyze client’s current life insurance policies, procedures and renewal them on
client requirements.
• Provide electronic digitalize Insurance policies like Aetna, BCBS, Humana, M-Health on client request, and provide major
medical fully insured (ACA) as well as level-funded or self-funded (non-ACA) insurances plans, also Include plans Dental,
Vision, Life, Long Term Disability, Short-Term Disability insurances.

Anmol Scientific Pvt Ltd Computer Operator and Store Keeper, Sep 2016 – August 2017
Anmol Scientific is a scientific instruments Supply Company; they are deal in supply and manufacturers of various scientific
instruments.
• Responsible for public inventory, Order and receive Supplies and Store inventory maintain
• Prepare Bills, Delivery chalans for Customers
• Respond Customers queries and quotations via email and telephonic channel

Systems Limited Pvt Ltd, Lahore, Pakistan Document Processing Executive, Feb 2016 – August 2016
Systems Limited is a globally recognized IT software solution company offering state-of-the-art professional services and BPO
offerings in the technology landscape.
• US Real Estate Insurance Policy research
• Locate APN or each property with given address or legal description
• Enter the require information into Database and ERP system
• Data input and manipulation in excel spreadsheet and access databases

Cyber Systems Pvt Ltd Medical Billing Executive, Feb 2016 – August 2016
Cyber Systems is US Healthcare service provider company for the providers and patients based in US. Provide complete Revenue
Cycle Management Services.
• responsible for processing and submitting lab billing claims to insurance companies, government programs, and patients.
• Check eligibility and benefit verification by calls and web portals.
• Verify insurance coverage to determine the patient's financial responsibility and ensure that claims are submitted to the
correct insurance provider.
• Resolving billing issues by communicated insurance companies, patients, and healthcare providers to resolve any issues
with lab billing claims, such as denials or underpayments.
• Payment Posting (EOB/ERA), Generate Patient Statements.
• Update billing software according to the updated fee schedule.
EDUCATION
Diploma in Associates Engineering (DAE), Mechanical Technology 2011 - 2014
Allama Iqbal College of Technology, Lahore, Pakistan
Major Courses/Certifications
• Certification in Networking & Cloud Computing, University of Engineering & Technology, LHR June,21 – Dec, 21
• Certificate in Web & Graphic Designing - Vocational Training Institute, LHR July, 15 – Feb, 16
• Certificate In Basic Computer Literacy - Punjab Computer College May, 11 – July, 11
• Foundations: Data, Data, Everywhere – Coursera – Grow with Google Dec, 2022
https://coursera.org/verif y/7XURW7LUN77Q
• Technical Support Fundamentals – Coursera – Grow with Google Nov, 2022
https://coursera.org/verif y/W3MKZQUKY9SW
• The Bits and Bytes of Computer Networking – Coursera – Grow with Google Nov, 2022
https://coursera.org/verif y/N634BK2NTS7H
• Huawei Certified ICT Associate (HCIA) AI – Huawei Talend Academy Nov, 2021
Certificate ID: 010100101623808458771327498
• Huawei Certified ICT Associate (HCIA) DATACOM – Huawei Talend Academy Nov, 2021
Certificate ID: 010100101623808458771327498
• IT Essentials – ITU-DTC-Pakistan - Cisco Networking Academy
https://www.credly.com/badges/29790cf5-6658-432e-bab8-4e46c14f7350/public_url
• Networking Essentials – ITU-DTC-Pakistan - Cisco Networking Academy
https://www.credly.com/badges/b01fa7e6-8ba0-4d8c-9f0c-afd0c9506ffe/public_url
 • Introduction to Cybersecurity - Cisco Networking Academy
https://www.credly.com/badges/66481657-3739-494b-8e4f-d36301383928/public_url

Technical Skills
• Level 1-2 technical support and Software Configuration Management.
• Experience on configuring servers and basic level System Administration
• Strong TCP/IP background and in-depth knowledge of OSI Model
• Skilled in Operating Systems Windows and Linux
• Basic Switching and Routing Configuration, Vlan’s Configuration
• Creating and managing Group Policies
• Skilled in Office 365 Administration
• Well familiar Knowledge of DNS, DHCP, Active Directory, Networking Issues, Desktop and End User Issues
• Basic commands knowledge of Linux, Tools (Crystal Report etc, Visual Studio, Dreamweaver, MS Office etc.).
• Having Critical thinking skills, problem solving skills and Communication skills
• Having CCNA level training
ACHIEVEMENTS
• Got Appreciation from the Client on achieving targets during Covid-19 while working in Stewart
• Got Promoted from Analyst I to Analyst II within tenure
REFRENCE
• Tauseef Raza Manager at Stewart Pakistan 0333-4464654
• Majid Mughal Manager at Systems Limited 0321-5193430