Dear Richard Johnson,

I sincerely apologize for the inconvenience you've experienced with your

recent laptop purchase from our store, and I appreciate you bringing this
matter to our attention. I understand your frustration, and I would like
to explain the situation and provide a solution.

Firstly, I want to apologize for the mistake in the laptop's specifications

and the color discrepancy. This was a human error on our part, and we
deeply regret any confusion it may have caused. Additionally, the
language setting and memory specifications should have been correctly
configured before delivery.

To address this issue, we will arrange for the laptop you originally
selected to be sent to you with all the correct specifications, including
the Windows operating system installed. We will also ensure it is in the
gray color you initially chose, and we will set the language to English as
per your preference.

We are committed to rectifying this situation promptly and to your

satisfaction. You can expect the replacement laptop to be delivered to
you within 5 days. If you prefer a full refund, please let us know, and we
will process it without delay.

Once again, I apologize for the inconvenience and thank you for your
understanding. We value your business and are dedicated to providing
you with the product and service you expect from us. If you have any
further concerns or questions, please do not hesitate to reach out to us.

Sincerely,

Nguyen Ba Tuan
Customer Service Team
Tuan store