Enhancing Customer Experience:

Tablet Test Launch Evaluation

Summary

The tablet test launch aimed to revolutionize our dining experience at

Sauce & Spoon by integrating cutting-edge technology into our service
model. We successfully introduced tablets to streamline order
processing, augment customer engagement, and enhance overall
satisfaction.
Overview of measured aspects

• Evaluation Focus: Customer Experience

• Key Metrics and Evaluation Questions:
• Ease-of-use, order accuracy, wait time reduction, tablet
functionality, and customer satisfaction.
• Evaluation Indicators:
• Survey data on order types, tablet usage, wait times, user ratings,
and technical issues.
Findings Data

• Chart: Average Wait Time

• Categories: 0-5 min, 6-10 min, 11-15 min, 15+ min
• Insight: 54% experienced waits of 15+ min, highlighting the need
for quicker seating to enhance satisfaction.
Recommendation 1 - Improvement Focus: Wait
Times
• Enhance Front-of-House Ef ciency:
• Implement a streamlined seating strategy to
minimize long wait times and improve
customer experience.

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Recommendation 2 - Improvement Focus: Tablet
Functionality
• Technical Re nement:
• Address and rectify technical glitches
encountered by 12% of customers to ensure a
seamless tablet experience.
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