ZIRYAB HAMAD

Call Centre Agent

E  meeng.ziryab@gmail.com SUMMARY
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a) Proficient in handling high call volumes
EXPERIENCE
and meeting targets
b) Strong knowledge of customer service
Call Centre Agent.
MTN . 09/2020 Present Khartoum, Sudan
principles and practices
c) Excellent verbal and written
- Handled inbound calls and provided exceptional customer service to resolve communication skills
inquiries and issues. d) Ability to remain calm and professional
- Resolved customer complaints and concerns in a timely and professional manner in challenging situations
- Documented all customer interactions and updated customer records in the CRM
e) Skilled in using call center software and
system.
- Achieved and exceeded monthly performance targets for call quality, customer CRM systems
satisfaction, and sales conversion. f) Strong problem-solving and conflict
- Collaborated with cross-functional teams to address customer needs and improve resolution abilities
service delivery.
- Participated in training programs to enhance product knowledge and customer g) Detailed and highly organized
service skills.

English Teacher
English Discussion Centre 01/2021 09/2022 Khartoum, Sudan

Part-time
Arabic Native

English Proficient

SOFT SKILLS
EDUCATION

Diploma of Business Management .  Have a passion for communication

University of Khartoum
2017 2020 Khartoum, Sudan