 +91 90085 04655

NIWIN N – MBA + MBA + BBA

 niwin.arunachalam@gmail.com
Sales Professional + Retail Management + Business  India
Development + Emotional intelligence
19+ years of experience

Sales Management | Business Development | Customer Relationship | P&L Management | NSO

Accomplished in directing and governing operations for enhancing the revenue aesthetics of the firm along with expansion and
growth. Strive to promote teamwork, collaboration, and execution of best practices across diverse department / teams. Prowess
ability and documented success in generating high-end sales promoting magnified profit margins.
 PRO F I L E OU T L T I NE
Organizations Associated with:
 Aster LLC  Apparel Group  SANA  YUM  Future Group  Bharti Airtel
 19+ years of work experience in identifying suitable and commercially viable properties in the existing and new market
 Business acumen in market mapping and finding new avenues for retail expansions in Metro/Tier 2 and Tier 3 cities
 Capability to provide timely, cost-effective and high-quality support to company’s financial controls and operations
 Problem Solver in location & Catchment Analysis of New Store Locations & Negotiating, acquiring and finalizing new properties.
 Proficient at delivering presentations, P/L of all the new stores for approval with the internal management & legal
 Ability to develop and execute operations management systems as per compliance regulations & legal policies of a firm
 Record of handling the due diligence and legalities of all the transactions; review of Letter of Intent & Agreements and
coordination with legal departments for all the approval
 Adroit a defining the team management process, in leading and motivating the teams to follow the given set of processes
 Skilled in Store Design, SWOT ,Pre fit-outs coordinating with design team, project team and mall team for design drawing docket
approval
 Promote professionalism at work place and support people in different settings to improve customer experience
Professional Traits:
 Strong business analytic, business relationship, project management, problem solving and change management skills
 Good communication & organizational skills steered initiatives to further bolster a company’s reputation & success
 High level of networking abilities with clients, target audience, stakeholders and sales team

SK I L L SE T
 P&L Management
 Client Management
 Operations Management
 Manpower Planning
 Staff & People Management
 Performance Management &
Motivation
 Sales Management
 Business Development & Profitability
 Inventory & Stock Management
 Revenue Management
 Team Building and Leadership
 Succession Planning
 Visual Merchandising & Marketing
 Mystery Shopping
 Client Retention and Satisfaction
 Training and Development
 Recruitment & Selection
 Process Development
 Support Management
 Multi-Unit Operations
 Assortment Strategies

 EM P L O Y M E NT RE V I E W
Zonal Sales & Operation Manager | Aster LLC | Since Apr 2022
Responsibilities:
 Proficiently handled and led Zone Top line of 19 M / Month& Bottom Line of 31% YTD
 Responsible for delivering Gross Profit
 Achieved Strict Compliance -“0” Expiry & Shrinkage Region drive & 0.12% of Damages with 100% SOPs standard in all units all time
 Identify new business opportunities, internally and externally, use all available bandwidth to popularize the brand and expand the
network
 Building Team Capabilities by Conduct 1on1 for all staff, Development Plan, Periodical Readiness check, periodic orientation &
Constructive Feedback, Nail Outliner Review
 Deal with various stakeholders for manpower planning, recruitment, R & Recognition, performance appraisals, Training, Store
Maintenance, Projects, Legal Etc
 Presenting periodical MIS report to the management on Daily, weekly and monthly basis, Handling Customer Feedbacks Reviews,
Google Reviews & other social media platforms reviews & Ensure Positive score
 Implementation of Strategy with internal marketing to promote the services and specialties as well as external marketing in
consultation with team concerned,
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 Responsible for Inventory Management & Ensure Stock cover are less than 90Days, coordinating with LP & IT department to
streamline the inventory management, track and monitor the stock holding store wise..

Cluster Manager |Area Manager Levis & Naturalizer |Apparel Group, UAE | Oct 2015 – Jan 2022
Growth Path:
Oct 2015 – Nov 2016: Sr . Store Manager | Levis|UAE
Nov 2016: Cluster Manager | Naturalizer | UAE
Apr 2019 – Oct 2021: Cluster Manager | Levis| UAE
Highlights:
 Proficiently handled and led Territory Top line of Aed 86 M & Bottom Line of 43% YTD
 Effectively ensured Territory >0.5 YTD shrinkage & damages
 Successfully delivered and achieved 4 Walls of sales
 Efficiently delivered Sale Thru of 80+,ensured optimum stock levels of all the departments through an efficient ordering system
Responsibilities:
 Managed thee Store 6th Street Service for on Time Delivery (Apparel Online Store) while maintaining a dominant market share as
compared to competition
 Ensured stock management as per customer’s requirements by providing regular feedback to category and optimal utilization of
available financial & human resources
 Identified new growth avenues for incremental sales revenues with competition mapping activities
 Assured performance domains were reviewed while ensuring team going for breakthrough results and adopting new approaches
 Coordinated with Support Team on issues related to cataloging, cashiering and operation schemes etc.
 Developed awareness about the organized, unorganized retailing segments and identified their strengths and weaknesses
 Formulated policies and processes to make CSD more customers friendly and effective in its purpose
 Led customer relations management as per SOP norms to enhance and retain customer satisfaction
Area Manager | Sana, KSA, UAE | Mar 2011 – Sep 2015
Growth Path:
Mar 2011 – Dec 2011: Assistant Inventory Controller
Jan 2012 – Mar 2103: Territory Manager Operations| Handle Stores of Yanbu, Taif & Jeddah
Apr 2013 – Nov 2015: Area Manager Operations| Handle Stores of UAE
Responsibilities:
 Handled the overall revenue management for the stores along with mystery shopping achieving the financial targets 
 Ensured highest levels of customer service provided by retail staff as well as assured they had the skills and support required for
maximizing sales
 Assisted Store Manager in efficient and profitable operation of the store, in accordance with the company policies and procedures
 Promoted the Loyalty Program of the company for maximizing loyalty and repeated sales
 Provided feedback to Brand Manager with regards to employees and products 
 Maintained knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate
customer needs
Resturant General Manager| YUM| Fep 2009 – Mar 2011

Assistant Store Manager |Future Group | Jul 2005 – Jan 2009

Growth Path:
Jan 2005 – Mar 2006: Assistant Department Manager | Food Bazaar | Koti BB, Hyderabad
Mar 2006 – Nov 2006: FB New Store Opening Team | Karnataka
Nov 2006 – Oct 2007: Food Line Manager | Big Bazaar | Karnataka
Oct 2007 – Jan 2009: Assistant Store Manager | Big Bazaar | Karnataka
Team Lead - Retention | Bharti Airtel, Chennai & Hyderabad | Aug- 2003 – Jun 2005
 AC AD E M IC CR E DE NT I A LS
2001 | Diploma in Electrical & Electronics Engineering | Board of Technical Education | Chennai
2009 | BBA | University of Madras
2012 | MBA | University of Madras
2023 | MBA | Hotel Management| Retail Management| NIBM
-References Available Upon Request-

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