(CS) Unit-5

Professional & Technical Communication

Professional communication refers to any text that is circulated in a professional setting for the
purpose of getting work done. These texts can be written, visual, or oral and print or electronic.
Technical communication, on the other hand, refers to any text that is intended to communicate
information about how to use technology. Technical communication can be about technical or
specialized topics, communication that uses technology, such as web pages, help files, or social
media sites, or communication that provides instructions about how to do something.

Basics of drafting a CV / Resume: -

1. Choose the right format: There are several formats to choose from, including chronological,
functional, and combination. Choose the one that best suits your needs and experience.
2. Include your contact information: Make sure to include your name, phone number, email
address, and LinkedIn profile (if applicable).
3. Write a compelling summary: Your summary should be a brief statement that highlights your
skills, experience, and what you can bring to the table.
4. List your work experience: Start with your most recent job and work backwards. Include your job
title, company name, dates of employment, and a brief description of your responsibilities and
accomplishments.
5. Highlight your education: List your degrees, certifications, and relevant coursework.
6. Include relevant skills: List any skills that are relevant to the job you are applying for, such as
computer skills, language skills, or technical skills.
7. Proofread and edit: Make sure to proofread your CV or resume for spelling and grammatical
errors. Have someone else read it over as well to catch any mistakes you may have missed.

Format of a CV: -
1. Contact Information: This section should include your full name, phone number, email address,
and home address.
2. Personal Statement: This section should be a brief paragraph that summarizes your professional
experience, skills, and qualifications. It should be tailored to the job you are applying for.
3. Professional Experience: This section should list your work experience in reverse chronological
order, starting with your most recent job. For each job, include your job title, company name,
dates of employment, and a brief description of your responsibilities and achievements.
4. Education: This section should list your educational qualifications in reverse chronological order,
starting with your most recent degree. Include the name of the institution, degree earned, and
dates of attendance.
5. Skills: This section should list your relevant skills and qualifications. You can include both hard
and soft skills.
6. References: This section should include the names and contact information of at least two
professional references.

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Basics of telephonic & online interviews: -
A telephonic interview is a remote job interview conducted over the phone, focusing on assessing a
candidate’s qualifications and suitability for a position. It assesses your qualifications, personality,
and communication skills.

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An online interview is a remote job interview conducted over the internet, typically using video
conferencing software. It is similar to an in-person interview, but with the added challenge of
communicating through a screen.
1. Practice beforehand: Conduct a mock interview with a friend or family member to get
comfortable with the process. Use a list of common interview questions to prepare your answers.
2. Choose a quiet location: Find a quiet place to conduct the interview where you won’t be
disturbed by background noise.
3. Prepare your equipment: Make sure your phone or computer is fully charged and that you have
a good internet connection.
4. Dress appropriately: Dress as you would for an in-person interview. This will help you feel more
confident and professional.
5. Be prepared to answer questions: Research the company and the position you are applying for.
Be prepared to answer questions about your experience and qualifications.
6. Ask questions: Prepare a list of questions to ask the interviewer about the company and the
position.
7. Follow up: After the interview, send a thank-you email to the interviewer. This will show that you
are interested in the position and appreciate the interviewer’s time.

Basics of PPT presentation: -

A PowerPoint presentation is a collection of slides that are used to convey information or media in a
visually appealing manner. It is a versatile and popular presentation software developed by
Microsoft. PowerPoint allows users to combine text, graphics, multimedia elements, and animations
to convey information effectively.
It is widely used in schools and workplaces for effective communication and enhanced engagement.
The basic purpose of a PowerPoint presentation is to communicate information or media through a
series of slides. Along with regular text, your slides can contain numerous types of content such as
tables, images, drawings, charts, links, word art, videos, audio and even embedded add-ins from
Microsoft. PowerPoint is a vital tool for effective communication, enabling the organization to give a
visually appealing presentation of information.
1. Keep it simple: Avoid cluttering your slides with too much information. Use bullet points and
short sentences to convey your message.
2. Use visuals: Incorporate images, charts, and graphs to make your presentation more engaging
and memorable.
3. Choose the right font: Use a font that is easy to read and not too small. Sans-serif fonts like Arial
and Calibri are good options.
4. Practice your delivery: Rehearse your presentation several times to ensure that you are
comfortable with the material and can deliver it smoothly.
5. Engage your audience: Encourage interaction by asking questions, soliciting feedback, or using
polls.