Menerva Panaligan

Mhinnieus40@gmail.com
+63 946 186 9071

Customer Service Executive

Sta. Cruz
Alitagtag, Batangas
4205

More than 20 years Customer Service Experience. Seeking a customer service position with an Established
Company where I can leverage my communication and problem-solving skills to provide exceptional service to
customers and contribute to the growth of the company. Obtain a job as a customer representative where I can use
my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship
between the customers and the company local & international.

Work Experience
Front Agent/Call Centre Agent
Xceed/Odigeo -
Cairo
July 2022 to July 2023
Handle all incoming/outgoing calls of the call center.
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
Provide best possible service to both external and internal customers to achieve highest level
of customer satisfaction.
Handling modification of flights.
Cancellation of booking reservation.
Changing of dates.
Sending notification of updates and provide the necessary information and instruction with
their journey.

Customer Service Representative

OASIS MALL DUBAI, LANDMARK GROUP LLC -
Dubai
February 2009 to April 2017
• Responsible for acting as a liaison between customers and companies. Assists with
complaints, orders, errors, and other queries.
• Greet every customer promptly and answer questions completely to maximize service
opportunity and increase sales.
• Assist customers in selecting merchandise and services that best fit their needs.
• Logs and distribute all fax communications received in all concepts and departments.
• Prepares reports, spreadsheets, memos to all tenants.
• We are also responsible for maintenance, ordering, sorting of office supplies and inventory.
• Responding and handling customer queries via mail, telephone or courier.
• Suggest additional products or service offerings based on assessment of customers
• Develop loyal client through friendly service and follow-up after sales or new services are
obtained.
• Supervising and working with a team, housekeeping & security staff, to run the Mall
efficiently, economically and profitably.
• Ensuring excellent customer service and safety of all the guests at all times.

Order Taker / Home Delivery Coordinator

BURGER KING, FIRST FOOD SERVICES LLC -
Dubai
November 2005 to December 2008
• Taking orders by phone and counter.
• Ensuring accurate and speedy billing of the customers in the counters.
• Knows how to face customer complain which they will be agree for what I've explain and
said.
• Up selling and sales and promote new products.
• Making telemarketing for additional source of sales.
• And to be friendly while doing the business in a smartness way
• Calling back customers for feedback about the last service we provided.

Education
Associate in Geodetic Engineering in Surveying
UNIVERSITY OF NORTHERN PHILIPPINES
1996 to 1999

Skills

• clerical (15 years)



• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (20 years)



• filing (Less than 1 year)



• general clerical (Less than 1 year)



• Marketing (Less than 1 year)



• Customer support (10+ years)



• Problem Solving (10+ years)

Languages

 English - Expert
 Arabic - Beginner

Additional Information
Skills

Quick learner - impeccable organizational skills

Team Leader - training newly join staff
Public Relation - written and verbal communication skills
Admin Duties - general clerical (fax, mail distribution and filing), coordinates records for staff
Computer Skills - Microsoft office (Emails, chats)
Marketing - developing sales strategies that match customer requirements and by promoting products, services or
ideas