General Conditions of Sale

Updated to October 2021

1. General provisions
2. Identification of the vendor
3. Information on Products and their availability
4. Price
5. Execution of the contract
6. Method of payment
7. Transport and delivery
8. Shipping and delivery confirmation
9. Wrapping or packaging
10. Returns
11. Personalized Products
12. Exchanges
13. Lack of conformity
14. Guarantee of authenticity and intellectual property rights
15. Applicable law and construction; Jurisdiction; Arbitration
16. Warranty
17. Limitation of liability
18. Contacts

IMPORTANT NOTICE PLEASE READ THE GENERAL CONDITIONS OF SALE SET

FORTH BELOW VERY CAREFULLY. THE GENERAL CONDITIONS OF SALE FOR
GUCCI PRODUCTS PURCHASED THROUGH THE WEBSITE (DEFINED BELOW)
ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR
DIFFERENT TERMS OR CONDITIONS IN ANY FORM DELIVERED BY CLIENT
(DEFINED BELOW) ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS
AND GUCCI HEREBY GIVES EXPLICIT NOTICE OF OBJECTION TO THEM AND
REJECTION OF SUCH TERMS. BY SUBMITTING ANY ORDER THROUGH THE
WEBSITE, CLIENT AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS
AND CONDITIONS.
1. General provisions
1.1. These general conditions of sale (hereinafter, “General Conditions”)
apply to all sales of Gucci products (hereinafter, “Products” or “Product”)
carried out through the www.gucci.com/us/home website (hereinafter,
“Website”).

1.2. Selling of Products -regulated under these General Conditions- is only

available to consumers over the age of eighteen (18) years (or the age of
majority of the individual's relevant country) (hereinafter, “Clients” or “Client”)
being natural persons that obtain Products for personal, family, or household
purposes. Client is prohibited from purchasing any Product from the Website
for purposes of resale by you or any other person, and Gucci expressly
disclaims any warranty or claim for damages, consequential or otherwise,
resulting from Client's intent or attempt to resell any Product purchased from
the Website.

1.3. The language of any contract of sale through this Website shall be
English.

1.4. Clients are required to carefully read these General Conditions, which
are available on the Website to enable Clients to acknowledge, store and
reproduce them. Contracts of sale executed with the Clients will be archived
by Gucci for the retention period required by applicable law.

2. Identification of the vendor

2.1. The vendor is Gucci America, Inc., a company part of Kering Group, with a registered office at 50
Hartz Way, Secaucus, New Jersey 07094 USA (“Gucci”).

3. Information on Products and their availability

3.1. Information on Products (along with the relevant Product codes) and relevant prices are available on
the Website. Gucci reserves the right to make adjustments to the pricing and/or description or features of
Products for reasons including, but not limited to, changing market conditions, Product discontinuation,
material unavailability, changes to manufacturing processes, and errors in advertisements.
3.2. The Products available on the Website are a selection of items normally available in stores; however,
Gucci does not provide any warranty to the Client relating to the availability in the stores of the Products
available in the Website. The photographs and images of products included on the Website and Services
(as defined in the Website Terms of Use) have been portrayed as accurately as possible; however, the
settings and specifications of the Client's viewing device or display could affect the accuracy of the colors
of Products portrayed. The information included on the Website and/or Services should not be relied upon
or used as the sole basis for making decisions without consulting more accurate, more complete, or more
timely sources of information.

3.3. Gucci reserves the right at any time to limit quantities and/or type of Products available from the
Website. The style, models and colors of the Products described on the Website may be changed without
notice. During the purchasing process, an automatic response will inform the Client if the order cannot be
processed due to the unavailability of the ordered Product.

3.4. The maximum number of pieces for each Product that may be included by the Client in the order
proposal is five pieces.

3.5. Gucci shall not be liable for errors occurring as a result of a failure of the Client’s connection to the
Website.

4. Price

4.1. The prices of the Products are indicated on the Website in U.S. Dollars and are exclusive of all
applicable taxes and any applicable surcharges. Gucci charges state, local and county taxes on online
transactions, as required by applicable laws. Please note that your on-screen transaction total reflects
estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the
estimated tax. For online orders placed in store using cash (as the payment type), sales tax will be charged
at the time of purchase. The sales tax will be calculated based on the shipping address. Delivery costs shall
be added to the price of the Products and are indicated separately on the order form. For orders shipped to
Alabama, Gucci collects the simplified sellers use tax on taxable transactions delivered into Alabama and
the tax will be remitted on the Client’s behalf to the Alabama Department of Revenue. Gucci’s program
account number is SSU-R010266493.

4.2. Gucci regularly verifies that prices of the Products displayed on the Website are correct; however,
Gucci cannot guarantee the absence of errors. In the event a Product is listed at an incorrect price, Gucci
reserves the right, prior to delivery, to refuse or cancel orders placed for the Product listed at the incorrect
price, regardless of whether the order has been confirmed or payment has been made. In such
circumstances, Gucci shall offer the Client the opportunity to purchase the Product at the correct price. If
the Client has already been charged for the purchase and the order is canceled prior to delivery, Gucci will
issue a credit to Client's original form of payment. Credits for online orders placed in store using cash (as
the payment type) will be issued in the form of a corporate check.

4.3. Gucci offers price adjustments for online purchases on first markdown only. Specifically, if a Product
has been reduced from its full price, Gucci will credit the Client the difference. A price adjustment request
must be made within ten (10) days of the order date for the price adjustment to be honored. The Client
must contact Gucci by sending an email to assistance@us-onlineshopping.gucci.com. Gucci will refund
the adjusted amount in the original form of payment. Price adjustment refunds for online orders placed in
store using cash (as the payment type) will be issued in the form of a corporate check. Please note that a
different price adjustment policy may be applicable for in-store (non-Gucci.com) purchases.

5. Execution of the Contract

5.1.The essential characteristics and the price of each Product are displayed on the Website. The
information displayed on the Website does not represent an invitation to treat by Gucci.
5.2. Before submitting an order through the Website, Client shall read carefully all the instructions
provided during the purchase procedure (also with regard to the delivery charges, the return policy and the
privacy policy statement), along with these General Conditions.
5.3. To purchase a Product, Client must (i) include the selected Product in the “Shopping Bag” by clicking
on the relevant button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the
General Conditions and (v) send the order proposal to Gucci through the Website.

5.4. Sending of the order constitutes an offer to purchase the selected Product, regulated under these
General Conditions and binding for the Client (with no prejudice to the return policy under Section 10).
The sending of the order proposal by the Client obligates the Client to pay the price of the ordered
Product(s) if the order is accepted and confirmed by Gucci.

5.5. Any error/change in data entered by the Client in the order proposal may be corrected by the Client by
following the process described on the Website, before sending the order proposal (by way of example:
Client may change the quantity of Products that they intend to purchase by adding or removing one or
more Products from their “Shopping Bag”).

5.6. Without prejudice to the use of data described in the Privacy Policy statement, the order proposal and
the Client’s data related to that order proposal may be kept by Gucci for the period required by applicable
legislation. On the base of Gucci’s legitimate interest we can use personal data provided by You to make a
purchase as a Guest to make a classification of our Guest profiles with reference to the amount of the
purchases, purchases frequency, number and type of product purchased, country of billing and shipping,
returns made.

5.7. An order proposal may be refused by Gucci prior to acceptance and confirmation of the order by
Gucci at its sole discretion, including but not limited to the following circumstances:
(i) the Products are not available (with no prejudice to the provision set out under Sections 3.3 and 5.9); or
(ii) reported, or suspected, fraudulent or illegal activities, including suspected purchases for resale or
commercial purposes; or
(iii) the Client has not fulfilled his/her obligations with respect to a prior contract executed with Gucci.

5.8. The contract between Gucci and the Client is executed upon receipt by the Client of the acceptance
and confirmation by Gucci of the order proposal sent through the process set out on the Website. The
acceptance (or the refusal) by Gucci shall be sent to the Client via e-mail at the address provided by the
Client in the order proposal ("Order Confirmation").

5.9. In case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly
informing him about the unavailability of the Products. In this case, the order proposal will be cancelled or
partially accepted only as to the available Products. In case of partial acceptance, the Client shall be
charged only the price of the available Products. In case an order placed in store using cash (as the
payment type) is cancelled or partially accepted, a corporate check refund will be mailed to the billing
address provided at the time of purchase within 5 to 12 business days.

5.10. The Order Confirmation will include a summary of the essential characteristics of the purchased
Products, a detailed indication of the price and means of payment, information on delivery charges,
information on the conditions and methods to exercise the right of withdrawal, including information on
the return policy, the address to which complaints may be addressed, information on support services and
on existing commercial terms.
Title to Products and risk of loss or damage during shipment pass from Gucci to Client upon delivery to
the destination specified by the Client (F.O.B. Destination, freight prepaid and added).

6. Method of payment

6.1. Payment of the price of the Products included in the order proposal and the relevant taxes, fees and
delivery charges shall be paid by the Client by credit card, PayPal, Amazon Pay, Affirm, cash (in store
Gucci.com purchases only) or other means acceptable to Gucci.

6.2. Gucci currently accepts payments made with the following methods of payment:
 Visa
  MasterCard
 American Express
 JCB
 Discover
 PayPal
 Amazon Pay
 Affirm
 Union Pay
 Cash (in store Gucci.com purchases only, excluding 4Gift purchases
and pre-order and back-order Products)
6.3. The transactions will be charged to the Client’s selected form of payment only after:
(i) the payment method has been verified;
(ii) the authorization to charge the payment method has been received from the issuer or processor of the
payment method used by the Client;
(iii) the availability of the Product has been confirmed by Gucci; and
(iv) the order is ready to be shipped, unless the order includes Made to Order Product(s) designed or
customized to the Client’s specifications, in which case the transaction for such Product(s) shall be charged
after steps (i) – (ii) above are complete, or the order is placed in store using cash (as the payment type), in
which case Section 6.7 below will apply.

6.4. Except as set forth in Section 6.7 below, no charge shall be made at the moment of transmission of the
order proposal, with the exception of any temporary charge necessary to confirm the payment method’s
validity, if any. The temporary charge may vary depending on the payment method selected, as follows:

 Credit card: full amount of the order, including applicable shipping

charges and taxes
 PayPal: full amount of the order, including applicable shipping charges
and taxes
 Amazon Pay: $1.00
 Affirm: $1.00
It is understood that once the order is accepted and confirmed by Gucci, the temporary charge will be
canceled and replaced by the amount due by the Client. In the event that the order is canceled by Gucci for
any reason, this temporary charge will be canceled in accordance with the terms of the applicable payment
method issuer or processor.

Orders for items available for immediate purchase cannot be cancelled or modified once they have been
placed. If you would like to return your item, please refer to our returns and exchange section.
Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.
Made to Order and personalized items, including DIY orders, cannot be canceled or modified. These items
are considered final sale and cannot be returned.

6.5. In the event that, for any reason, it is impossible to charge the amount due by the Client prior to
acceptance and confirmation of the order by Gucci, the contract will not be executed and the order will be
cancelled.

6.6. Use of the Affirm payment method is subject to credit check and approval and may be ineligible for
purchases of certain product categories. A down payment may be required. Payment options may vary
based on your purchase. Three-month payment plans are available for purchases under $750. Three-and
six-month payment options are available for purchases over $750. Affirm loans are made by Cross River
Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. For more information, please
visit https://www.affirm.com/help.

6.7 Orders placed in store using cash (as the payment type) are paid in full at the time of order.

7. Transport and delivery

7.1 Products will be delivered to the address specified by the Client in the order proposal. In some
circumstances and in its absolute discretion, Gucci may require the signature of the Client (or of a
nominated adult representative) at the time of delivery. Purchases may not be shipped to P.O. boxes,
APO/FPO addresses or to any address outside of the continental United States, Alaska, Hawaii or Puerto
Rico. In addition, Gucci cannot be held responsible for unanticipated delivery delays beyond Gucci’s
control.

7.2. For each order, Gucci shall invoice the Products by e-mail or by mail to the Client, pursuant to any
applicable laws and regulations. The invoice will be based upon the information provided by the Client at
the time of the order. No alterations to the invoice are possible after the invoice has been issued.

7.3. Unless otherwise specified by Gucci from time to time, delivery charges shall be borne by the Client
and are indicated separately on the order form and invoice.

7.4. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. To
estimate the total delivery time for a purchase, please allow up to two business days from the order date to
process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method.
7.5. The purchased Product(s) shall be delivered by a carrier selected by Gucci (hereinafter, “Carrier”).
Next day and two day deliveries are made Monday through Friday excluding Saturday, Sunday and
holidays. Ground deliveries are made Tuesday through Saturday excluding Sunday and holidays.

7.6. Orders placed with Saturday deliveries are expected to be delivered on Saturday if placed by
12PM(ET) on Friday, subject to the following conditions: If an order is placed after 12PM(ET) on Friday,
it is expected to be delivered on the Saturday of the following week, as indicated during the checkout
process. The delivery time on Saturday may vary depending on the destination zip code and location.
Saturday deliveries cannot be made on holidays. Saturday delivery service is only available for Product(s)
in the order that are immediately available. Product(s) that are not immediately available will be placed on
a priority waiting list and will be shipped with free ground service once they become available for
shipment. To select an alternative shipping method for such priority waiting list items, please contact
Gucci at assistance@us-onlineshopping.gucci.com for assistance. (The fee applicable to such alternative
shipping methods will apply). Gucci recommends reviewing the order details on the order review page
before submitting an order proposal, or in the order confirmation email that is sent to the Client shortly
after the order is placed. Some business addresses may not accept shipments on Saturdays. To ensure
Saturday delivery, please confirm that the applicable shipping address can accommodate Saturday
deliveries. Saturday delivery is not available for Hawaii, Alaska, or Puerto Rico at this time.

7.7. Orders placed with same day deliveries are expected to be delivered on the date of order, if placed by
12PM(ET) Monday through Friday, subject to the following conditions: The delivery time may vary
depending on the destination zip code and location. Same day deliveries cannot be made on holidays.
Same day delivery service is available on Product(s) in the order that are immediately available for
shipment within Manhattan, New York only. If the Client is unsure as to whether the applicable shipping
address is an eligible Manhattan, New York address, please contact Gucci at assistance@us-
onlineshopping.gucci.com for confirmation. Products(s) that are not immediately available will be placed
on a priority waiting list and will be shipped with free ground service once they become available for
shipment. To select an alternative shipping method for such priority waiting list items, please contact
Gucci at assistance@us-onlineshopping.gucci.com for assistance. (The fee applicable to such alternative
shipping methods will apply). Gucci recommends reviewing the order details on the order review page
before submitting any order, or in the order confirmation email that is sent to the Client shortly after the
order is placed.

7.8. Unless otherwise specified in the Order Confirmation, the purchased Product(s) will be delivered
within 30 (thirty) days from the date of the Order Confirmation (except in the event that a force majeure
event or unforeseeable circumstance occurs). In case the delivery has not occurred within the above
indicated term, the Client (by sending an e-mail to the e-mail address assistance@us-
onlineshopping.gucci.com) shall provide Gucci with a further ten (10) days to deliver the Product;
provided that, in case of failure to comply with such term after receipt of the specified notice, the Client’s
remedies shall be limited exclusively to termination of the contract and refund of payment received.

7.9. At the time of delivery of the Products by the Carrier, the Client (or a nominated adult representative)
is required to verify:
(i) that the number of items being delivered corresponds to that indicated in their shipping confirmation
email; and
(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.
Any damages to the packaging and/or the Product, or discrepancies in the number of items or
documentation must be immediately indicated in writing on the Carrier’s delivery receipt. Except to the
extent permitted under applicable laws, once the Carrier’s delivery receipt has been signed and no
objection has been raised by the Client, the Client may not make any objection to the exterior
characteristics of the delivered parcel.

8. Shipping and delivery confirmation

8.1. Gucci shall send to the Client a Shipping Confirmation via e-mail once the Products are dispatched
and a further e-mail once the Products have been delivered.

9. Wrapping or packaging

9.1. Products purchased from the Website are delivered with the same Gucci standard packaging as
provided in Gucci stores.

10. Returns
10.1. For online purchases, Gucci will accept Products in their original condition for a refund of the
purchase price when accompanied by the original invoice. Please note that a different return policy may be
applicable for in-store (non-Gucci.com) purchases.

10.2. Full-price products must be returned within 30 days from the date of delivery by mail or in-person at
a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for
processing. To facilitate your return, please bring a printed version of the digital invoice you received in
your shipment confirmation email. Refunds will be submitted once the return has been received and
processed at the warehouse. Items may not be returned to or exchanged at Gucci outlet stores, department
stores or other wholesale distributors.
10.3. Corporate gifts must be returned exclusively to Gucci.com within 10 days from the date of delivery.

10.4. Beauty Products may be returned if unopened and in the original cellophane wrapping within 10
days from the date of delivery.

10.5. Products purchased online cannot be returned to outlet stores, department stores or other wholesale
distributors.

10.6. Any Product that has been worn, used, altered or damaged will not be accepted. Certain Products,
such as jewelry, watches, sunglasses, and ready-to-wear, are shipped with a return tag attached. Returns on
these specific Products will only be honored if the label remains intact.

10.7. To the maximum extent permissible under applicable law, Gucci reserves the right to refuse return
of any Product that does not meet the above return requirements in Gucci’s sole discretion.

10.8. Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A
confirmation email will be sent once the Client’s payment method has been credited. Refunds may only be
issued in the same form as was utilized for payment, , except that refunds for orders placed in store using
cash (as the payment type) will be issued in the form of a corporate check, which will be mailed within 5
to 12 business days to the billing address provided at the time of order. Please note the original shipping
charges incurred at the time of purchase are non-refundable. For orders purchased through the 4Gift
platform, refunds will be processed by 4Gift and gift contributors will be refunded. It will not be possible
to select a new item once the selection has been finalized.

10.9. Easy-to-follow return instructions are included with each shipment. Every effort will be made to
ensure a prompt refund and an email notification will be sent once the return has been processed.

10.10. All items shipped for a refund must match those identified at the time of return request.
11. Personalized and Made-to-Order Products

11.1. To the maximum extent permissible by applicable law and in accordance with applicable laws in the
United States governing the purchase and sale of special goods made to order, withdrawals, cancellations,
exchanges or returns are not accepted for orders of customized products such as, for example, those with
the Client’s initials engraved on the Product, or made-to-order products such as, for example, certain décor
items and other products designed or customized to the Client’s specifications. The Client is advised that
images, photographs and samples of the engraving on personalized Products and other customized
elements may differ from the appearance of the actual Product.
12. Exchanges

12.1. Gucci.com cannot accommodate automatic exchanges at this time. The Client must return the
original Product that the Client wishes to exchange for a refund using the procedure described in Section
10 above. A new order can then be placed on the Website for the exchange item. Please note that new
orders are subject to merchandise availability. Gucci will inform the Client if Gucci is unable to fulfill the
new order.

13. Lack of conformity

13.1. If a Product sold by Gucci has manufacturing defects or in any case of alleged lack of conformity of
Products sold by Gucci, the Client must immediately contact Gucci Client Services by email
to assistance@us-onlineshopping.gucci.com, or by ordinary mail to the following address:
70 Hudson Street

Jersey City, NJ 07302 - USA

assistance@us-onlineshopping.gucci.com
Phone no. 877.482.2430

13.2. In the event that the Client seeks to have the Product repaired or replaced due to lack of conformity
pursuant to this Section 13, delivery costs for returning the Product to be repaired or replaced shall be
borne by Gucci, as well as any costs related to the delivery to the Client of the repaired or replaced
Product.

14. Guarantee of authenticity and intellectual property rights

14.1. Gucci guarantees the authenticity of all Products purchased on the Website. Products bearing the
Gucci trademark are produced with materials, are manufactured by artisans, and are all rigorously and fully
MADE IN ITALY, with the sole exception of watches, which are made in Switzerland and perfumes and
cosmetics, which are made in the European Union (mainly in France and United Kingdom) and Japan.

14.2. The “Gucci” trademark, the set of figurative and and/or shape marks present in the Products, the
relevant accessories and/or packaging, together with all the illustrations, images and places protected by
copyright, and more generally all the intellectual property rights relating to the Products, are and remain
the exclusive property of the companies of Gucci America Inc. for the United States and Guccio Gucci
S.p.A for other countries, companies belonging to the Kering Group.
15. Applicable law and construction; Jurisdiction; Arbitration
15.1. These General Conditions and, therefore, the Contracts executed with the Clients, are governed by
and must be interpreted in accordance with the laws of the state of New York without regard to its conflict
of laws provisions or choice of law rules. The General Conditions shall not be subject to the United
Nations Convention on Contracts for the International Sale of Goods.
To the maximum extent permissible by applicable law, any claim, dispute, or controversy (whether in
contract, tort or otherwise, whether preexisting, present or future, and including, but not limited to,
statutory, common law, intentional tort and equitable claims) arising from or relating to the Products, the
interpretation or application of these General Conditions or the breach, termination or validity thereof,
and/or the relationships which result from these General Conditions (including, to the full extent permitted
by applicable law, relationships with third parties who are not signatories hereto) (collectively, a "Claim")
WILL BE RESOLVED, UPON THE ELECTION OF GUCCI, EXCLUSIVELY AND FINALLY BY
BINDING ARBITRATION. Arbitration is a process established by law that allows parties to a transaction
to agree to resolve their disputes by an independent arbitrator, rather than by a judge and jury. If arbitration
is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association. If arbitration
is not chosen, the Claim shall be submitted to the exclusive jurisdiction of the state and federal courts in
the State of New York, County of New York, Borough of Manhattan. If arbitration is chosen by Gucci
with respect to a Claim, neither Gucci nor Client will have the right to litigate that Claim in court or to
have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the
applicable arbitration rules or by agreement of the parties involved. Further, to the maximum extent
permitted by applicable law, Client will not have the right to participate as a representative or member of
any class of claimants pertaining to any Claim. Notwithstanding any choice of law provision included in
these General Conditions, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§
1-16). The arbitration will take place exclusively in the State of New York, New York County, Borough of
Manhattan. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s).
To the maximum extent permitted by applicable law, each party involved will bear its own cost of any
legal representation, discovery or research required to complete arbitration. The existence or results of any
arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all
matters pertaining to the collection of amounts due to Gucci for the sale of Products will be exclusively
litigated in court rather than through arbitration.
In the event of any Claim, the prevailing party shall be entitled to additionally recover reasonable legal
expenses and costs, including attorney’s fees, from the other party.

15.2. The headings used in these General Conditions are for reference purposes only and do not have
contractual or binding effect.
15.3. If any provision herein is held invalid or unenforceable for any reason, the remaining provisions of
these General Conditions will not be affected. In such event, the invalid or unenforceable provision will be
replaced by a provision that comes closest to the original intent of the invalid or unenforceable provision or
will be modified to conform to the most expansive permissible reading under the law consistent with the
intention of the invalid or unenforceable provision.

15.4. The terms and conditions set forth herein constitute the entire agreement and understanding between
the Client and Gucci with respect to the subject matter set forth herein and supersede all prior or
contemporaneous communications or proposals, whether written or oral, and supersede all contrary
representations contained in the Website, including but not limited to any statements of policy or answers
to frequently asked questions.

15.5. Gucci’s waiver of any provision of these General Conditions, failure to insist on strict performance
of any term herein or failure to take advantage of any of its rights with respect to these Terms of Sale will
not operate to excuse performance or waive any such right to require strict performance at any future time.

16. Warranty

16.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS SOLD
THROUGH THE WEBSITE ARE SOLD "AS IS" WITH NO WARRANTIES EXCEPT AS STATED IN
LIMITED WARRANTY CARDS AND BOOKLETS ACCOMPANYING SPECIFIC PRODUCTS. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUCCI AND ITS AFFILIATES
HEREBY EXPRESSLY DISCLAIM ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED,
RELATED TO PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF TITLE,
ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WARRANTY
OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY SERVICES.
Client acknowledges that no employee of Gucci or its affiliates is authorized to make any representation or
warranty on behalf of Gucci or any of its affiliates that is not in these General Conditions. Gucci also
makes no warranties to the Client with regard to the applicability of all laws and regulations affecting,
without limitation the manufacture, performance, sale, packaging and labelling of the Products which are
in force within the Client’s territory.

17. Limitation of Liability

17.1. THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY ARE VALID AND
ENFORCEABLE IN THE STATE OF NEW JERSEY, USA, TO THE MAXIMUM EXTENT
PERMISSIBLE BY APPLICABLE LAW; HOWEVER SOME OTHER JURISDICTIONS DO NOT
ALLOW ALL OR PART OF THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY
AND, IF REQUIRED BY APPLICABLE LAW, THE CONTENTS OF THIS SECTION MAY NOT
APPLY TO THE CLIENT.

17.2. TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, AND

NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH
HEREIN, GUCCI AND ITS AFFILIATES OR AGENTS WILL NOT BE LIABLE FOR: (A) ANY
INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT
LIMITED TO, LOSS OF PROFITS, BUSINESS, REVENUES OR SAVINGS, INCLUDING IN THE
EVENT THAT GUCCI HAS BEEN ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES OR IF
SUCH DAMAGES ARE OTHERWISE FORESEEABLE, IN EACH CASE, WHETHER A CLAIM FOR
ANY SUCH LIABILITY IS PREMISED UPON BREACH OF CONTRACT, WARRANTY,
NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY; OR (B) ANY CLAIMS,
DEMANDS OR ACTIONS AGAINST CUSTOMER BY ANY THIRD PARTY.

17.3. TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, NOTHING IN THESE

GENERAL CONDITIONS SHALL EXCLUDE OR LIMIT (I) GUCCI’S LIABILITY IN CASE OF
DEATH OR PERSONAL INJURY RESULTING FROM GUCCI’S NEGLIGENCE; (II) GUCCI’S
LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS
NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR
LIMITED BY APPLICABLE LAW.

17.4. Gucci will not be responsible for and no liability shall result to Gucci or any of its affiliates for any
delays in delivery or in performance which result from any circumstances beyond Gucci’s reasonable
control, including, but not limited to, Product unavailability, carrier delays, delays due to fire, severe
weather conditions, failure of power, labor problems, acts of war, terrorism, embargo, acts of God or acts
or laws of any government or agency. Any shipping dates or delivery dates represented by Gucci are
estimates only.

18. Contacts
18.1. For further information and assistance with the Website or on the methods of purchase online, the
Client may contact Gucci by mail, telephone or email, as set forth below:

Gucci Client Services

70 Hudson Street

Jersey City, NJ 07302 - USA

assistance@us-onlineshopping.gucci.com
Phone no. 877.482.2430
Social Media and Endorsement Policy

1.Purpose

Gucci America, Inc. (“Gucci”) is committed to transparency and honesty in all

of its advertising messages and promotional communications with
consumers. Therefore, Gucci hereby adopts this Social Media and
Endorsement Policy (this “Policy”).
This Policy applies to all Gucci independent contractors, employees, agents,
speakers, writers, bloggers, talent, endorsers and any other individual or
entity engaged in promotional activities on behalf of Gucci, whether they are
engaged by Gucci directly, or through an agency, representative of an agency,
subsidiary, or franchise (collectively referred to herein as “Endorsers”).
This Policy is intended to outline the policies and procedures of Gucci with
respect to any and all advertising messages or promotional communications
made by Endorsers. It is also intended to address endorsements and
testimonials made by Endorsers about Gucci, and/or its products and
services, whether those endorsements and testimonials are made through
“traditional media,” such as television commercials or print ads, or “new
media,” or “social media,” such as websites, blogs, mobile applications or any
other form of media that may be used by advertisers.
Endorsers are legally responsible for their opinions, comments and content.
Individual Endorsers can be held personally liable by third parties for any
commentary deemed to be defamatory; obscene; proprietary to, or owned by,
others; or libelous to Gucci, its suppliers/partners or any other person or
entity. For these reasons, Endorsers should exercise caution with regard to
exaggeration, colorful language, guesswork, obscenity, materials used in
content, conclusions, images and/or video, and derogatory remarks or
characterizations.
In addition, Endorsers should at all times be mindful that, given advances in
technology, opinions, comments or content may remain public, and may be
archived, stored and retrievable, indefinitely.

2.Standards of Conduct
With respect to statements or other claims made in advertising messages or
promotional communications about Gucci and/or its products or services,
Endorsers must adhere to the following principles:

a. Endorsers may only make statements that reflect their honest beliefs,
opinions, experiences or recommendations. Gucci encourages these
statements to be in the first person. Endorsers may not make statements
about experiences with a product that they have not personally tried,
examined or evaluated.

b. Endorsements by organizations must reflect the collective judgment of the

organization, as approved by senior management.

c. Endorsers may not make deceptive or misleading claims about Gucci’s

products or services, or Gucci’s competitors’ products or services, to
consumers.

d. Endorsers may not make any claims about Gucci’s products or services, or
Gucci’s competitors’ products or services, that are not substantiated (i.e.,
claims may not be made about a product that would require proof that the
Endorser does not have).

e. Endorsers may not engage in any communication that is defamatory or

infringes upon the intellectual property, or privacy and publicity rights of
others, including competitors.

f. Endorsers may not offer for sale, or solicit, products or services on behalf of
Gucci.

g. Endorsers may not make offensive comments that have the purpose or
effect of creating an intimidating or hostile environment, including telling lies
or spreading rumors about Gucci or its affiliates and their respective
Endorsers, officers, directors, shareholders, agents, representatives,
licensees or competitors.

h. Endorsers may not use ethnic slurs, personal insults, obscenity, or other
offensive language.
i. Endorsers may not make any comments or post any content that in any way
promotes unsafe activities that could lead to an unsafe situation involving
Gucci’s customers or other individuals.

j. Endorsers may not make any comments or post any content that may
violate applicable local, state or federal laws or regulations.

k. Endorsers must adhere to the legal conditions on Gucci’s web site and the
posting guidelines and Terms of Use on any web site on which they post
content on behalf of Gucci.

l. Endorsers must strive for high quality with every comment or post, including
adherence to basic spellchecking and rules of grammar.

m. Endorsers that are also employees of Gucci must also adhere to any and
all guidelines provided by Gucci to its employees with respect to social media
and related matters.

n. Endorsers must adhere to any specific additional guidelines provided by

Gucci.

o. Endorsers must always use sound judgment and common sense.

3.DisclosureRequirements

a. Endorsers must clearly and conspicuously disclose and make readily

apparent all “material connections” to Gucci in all advertising messages and
promotional communications concerning Gucci and/or its products or
services.

i. A “material connection” is one that could influence the weight or credibility

a reasonable consumer would give to the communications or messages made
by the Endorser. Such connections may be in the form of (a) consideration
(such as monetary compensation, including fees or commissions; gift cards;
event access; prizes; or free or discounted products or services) provided by
Gucci (or any of its agents acting on its behalf) to the Endorser, or (b) a
relationship between Gucci and the Endorser (such as employment or
contractual relationships).

ii. Some examples of appropriate material connection disclosures are:

- I received [product] from Gucci as a gift;
- [Thanks to][Courtesy of] Gucci, I was given this [product]
- Gucci sent me [product] to try;
- Some of the products reviewed in this blog post were sent to me by Gucci;
- This post is a paid advertisement for Gucci;
- I am an employee of Gucci.
These are simply examples of appropriate disclosures and variations on these
examples may be appropriate based on the context. The key is to make it
apparent to the reasonable consumer that Gucci provided the subject product
or service, as opposed to the Endorser independently purchasing or obtaining
the subject product or service.

iii. It is not sufficient to make a single disclosure on a home page or legal

terms/disclaimer page that, for example, “many of the products I discuss on
this site are provided to me free of charge by their manufacturers.”
Disclosures should be tied to the specific products at issue and readily
apparent to readers of the particular blog post.

iv. When using a Twitter, Facebook, Instagram or similar platform, Endorsers

should endeavor to include a link on their main profile page directing
followers to a comprehensive disclosure statement.

b. Endorsers who post their own opinions, comments, content or

recommendations about Gucci, and/or its products or services, must disclose
that their views do not necessarily represent those of Gucci.

4. Third Party Endorsers

Endorsers that employ or contract with third parties to have such third parties
deliver advertising messages or other promotional communications to
consumers (e.g., advertising agencies, network marketing agencies and
blogger networks) are also required to cause those third parties to agree to
this Policy before engaging them to communicate to consumers about Gucci
and/or its products or services.
5. Trademarks and Intellectual Property

All emblems, logotypes, insignia, designs, devices, colors, artwork,

trademarks, trade names, service marks, trade dress and copyrights, and the
commercial goodwill associated therewith, that at any time were or are
owned, applied to be registered or registered (irrespective of class of
goods/services), controlled, cleared for use by, or on behalf of, or licensed by
Gucci or any of its affiliates may only be used or posted by Endorsers with the
prior written consent of Gucci in each instance, strictly in accordance with
the specific guidelines provided by Gucci.

6.Confidentiality

Endorsers may develop, have access to, or directly or indirectly be exposed

to, information of a proprietary and confidential nature about Gucci (including
without limitation its business operations and activities, strategic plans and
financial information) which, if disclosed, could have a negative effect on
Gucci. Endorsers shall keep confidential and not disclose any such
information and, upon termination of an Endorser’s relationship with Gucci,
the Endorser shall promptly return to Gucci any confidential information in the
Endorser’s possession. In the event that there is any question as to whether
particular information is confidential in nature, Endorsers must promptly
contact Gucci for clarification and approval before posting, commenting,
blogging or uploading content.

7. Press Inquiries

Endorsers’ endorsements and testimonials may generate media coverage.

Media inquiries of any kind regarding endorsements or testimonials relating to
Gucci, whether from online (news engines, bloggers) or mainstream
(newspapers, magazines) media outlets, must be referred to Gucci using the
Notice information below. Endorsers may not engage in any discussions or
correspondence with any members of the media, or make any public oral or
written statement, in each case regarding endorsements or testimonials
relating to Gucci, without first consulting with, and receiving permission from,
the appropriate authorized Gucci representative in each instance.

8. Questions

Any questions concerning the contents of this Policy should be referred

to socialmediapolicy@us.gucci.com.

9. Right to Modify Policy

Gucci reserves the right to amend, restate, supplement or otherwise modify

this Policy at any time. In the event of a dispute as to the interpretation of
this Policy, Gucci’s interpretation shall be final.

10. Effective Date

This Policy is effective immediately and was last updated October 15, 2013.

California Disclosures

California Transparency in Supply Chains Act of 2010

Last Updated October 2015

corporate disclosure

The California Transparency in Supply Chains Act of 2010 (SB 657) requires
California businesses to disclose their efforts to address the issues of slavery
and human trafficking, thereby allowing consumers to make better, more-
informed choices regarding the products they buy and the companies they
choose to support.

Gucci has taken steps to evaluate the risks of forced labor in our supply
chain. Within Gucci, procurement falls into two broad categories: (1) sourcing
of raw materials such as gold, diamonds, precious stones, textiles, and
leather; and (2) procurement of other types of goods and services to support
the day-to-day running of our operations, such as energy, manufacturing, and
office equipment. Although the social impact of the goods and services that
Gucci purchases often lies outside our direct control, where possible, we
have taken proactive steps to ensure the absence of slavery and human
trafficking in our supply chain.

Gucci is part of the Kering Luxury Division (formerly known as “PPR Luxury
Group” and “Gucci Group”), which has certified several of its businesses
under Social Accountability International’s (SAI) SA8000 standard [http://www.sa-
intl.org/]. SA8000 sets out a strong approach concerning forced labor and
provides guidance to our suppliers and business partners regarding
responsible sourcing. SA8000 includes an endorsement by the International
Labour Organisation (ILO) Conventions and the Universal Declaration of
Human Rights. Among other issues, SA8000 specifically forbids the use of
forced or involuntary labor as defined in ILO Convention 29, including
employment of people under the age of 15, unless a higher age is required by
law, in which case the higher age applies. While several of Kering Luxury
Division’s businesses have certification under SA8000, the Kering Group
continues its commitment to bring all of its businesses into compliance with
SA8000 and obtain certification.

As part of SA8000, Gucci’s suppliers, subcontractors and subsuppliers are

required to make a written commitment to all SA8000 requirements,
participate in monitoring activities as requested by Gucci, promptly resolve
any nonconformance with SA8000, and notify Gucci concerning any relevant
business relationships. Moreover, by virtue of our adherence to SA8000, Gucci
will be subject to announced and unannounced audits to determine
compliance with the SA8000 standard, and Gucci’s suppliers are subject to
the same. Kering Luxury Division’s standard supply agreements already refer
to and adopt the SA8000 requirements, obligating its suppliers to confirm
compliance with the standard. The brands of Kering Luxury Division also often
use several of the same suppliers, subcontractors and subsuppliers, so to the
extent that businesses of the Kering Group are already certified, other
businesses of the Kering Group that are not yet certified have been well
positioned to be in compliance with SA8000 and obtain certification.
Gucci also addresses slavery and human trafficking through our involvement
in the Responsible Jewelry Council (RJC). The RJC was established in 2005 to
promote responsible ethical, human rights, social, and environmental
practices in the diamond and gold supply chains. Gucci became a member in
November 2009. As a member, Gucci has committed to efforts to address
slavery and human trafficking and is subject to RJC audits concerning our
own compliance. RJC Code of Practices certification, began in January 2012
and renewed in 2015, integrates the Gucci commitment for a Responsible
Jewellery. The certification process is rigorous, including independent audits
regarding the member’s compliance with human rights standards. Many of
Gucci’s suppliers are also members of the RJC and complete their own RJC
certification. RJC has grown to include some 300 members since its founding,
from miners to retailers. Additional information on RJC can be obtained here:
[http://www.responsiblejewellery.com/]

Kering Luxury Division’s internal policies also articulate the Kering Group’s
determination to rid its supply chain of human trafficking and forced labor. For
example, Kering Code of Ethics states that its businesses will not tolerate
child or forced labor in the production of their products.

Gucci shares this determination to pursue full compliance with all applicable
Laws, Regulations and Directives, such as the United Nation’s Universal
Declaration of Human Rights and relevant ILO Conventions. It specifically
addresses Gucci’s dedication to eradicating child labor and forced labor from
the company’s supply chain.

Gucci expects and depends on our managers and employees to uphold a zero-
tolerance policy regarding forced labor. As such, Gucci has taken steps to
increase employee awareness and compliance regarding slavery and human
trafficking issues. Kering Code of Ethics is provided to all employees and
suppliers. Employees are encouraged to report violations of the Kering Code
of Ethics. Moreover, as part of SA8000 certification, the standard will be
displayed at business locations to inform personnel about Kering Luxury
Division’s voluntary commitment to this standard and its requirements.

California Do-Not-Track Disclosures

Last Updated October 2015

Gucci does not process or respond to web browsers’ “do not track” signals or
other similar transmissions that indicate a request to disable online tracking
of users who visit our websites or use our online services or mobile apps.
However, you can prevent website tracking by changing the settings in your
web browsers to disable cookies permanently or to alert you when cookies
are being sent so you can refuse them at that time. The help function on most
browsers contains instructions on how to change these cookie settings.
Please note that if you disable cookies or refuse to accept a request to place
a cookie, it is possible that some parts of this website, such as our ability to
save your password so you do not have to re-enter it every time you visit our
website, will not function properly. You can find more information about
Gucci’s use of cookies and similar technologies in our “Cookies and Other
Technology Policy”, which is available here.

Third-Party Collection Disclosure

Gucci permits certain third parties to collect anonymous information about

your use of Gucci websites and online services, including information about
your activities on this website and your browsing history immediately prior to
your visit to a Gucci website. Such information cannot be used to personally
identify you. For example, our service providers use cookies to measure the
use of various parts of our websites, and third-party advertisers or ad
networks may also collect information in cookies or other electronic tools to
help display advertisements you see on this website or on other websites that
may be of particular interest to you. To opt out of advertising cookies placed
by the Network Advertising Initiative’s ("NAI") or Digital Advertising Alliance’s
(“DAA”) member networks, and thereby limit the tracking of your online
activity and the tailored advertising you receive, please click here for the NAI
opt-out mechanism or here for the DAA opt-out mechanism. Note that even if
you opt out of cookies placed by such member networks and participating
companies, you will still receive generic online advertising.