2022-06-02

Incident: 588167 / 2020 - BAD performance

ID 002075129400005881672020
Customer 1419565 - Alroubaia Textile Co. Fourtex
Installation 0021135512 - S/4 T-Installation
System PRD - production
Component Performance Problems (SV-PERF)
Status Confirmed Automatically
Priority Very High

Communication
09.09.2020 11:40:18 CET - Problem Description: Ahmed abdallah (S0020292576)

Product Area selected: SAP S/4HANA > Manufacturing

Component selected (Manual Selection): SV-PERF

--- Description ---

Dear Sap Support,

WE need your help to check our production server with bad performance , it is so slow

kindly check the reasons for this bad performance .

and what is the log files do you will want ?

09.09.2020 11:40:19 CET - Business Impact: Ahmed abdallah (S0020292576)

Dears,
We had a bad performance and we want to know the reasons for this case.
connection is open

09.09.2020 12:17:51 CET - Info for Customer: SAP

Dear Customer,
I am logged on checking your system and I will update you ASAP with my findings.
Kind regards,
Vanessa
SAP Product Support.

09.09.2020 13:20:48 CET - Reply: SAP

Dear Customer,
I am no longer able to connect to your system - is the system up and running? When logged on I could see high response times in
SMLG and also checking the workload in ST03 for the last 4 hours there was some high processing time and frontend/gui time - the
DB time was low. I did some basic checks but I have more analysis to do and would like to capture some traces if performance is
still slow. Please let me know the current status of the system and also provide a 24*7 phone number so I can call you to discuss.
Please also check the network between frontend and the application server - NIPING tool can help see note ## 2330380 - Remote
Client Performance
Kind regards,
Vanessa
SAP Product Support.

© 2022 SAP SE or an SAP affiliate company. All rights reserved 1 of 5

2022-06-02

09.09.2020 13:23:47 CET - Info for SAP: Ahmed abdallah (S0020292576)

Dear Sap support ,

Kindly Check again the performance .

Thanks for your support.

09.09.2020 13:46:44 CET - Info for SAP: Ahmed abdallah (S0020292576)

Dear Sap support,

sap system is up and running now

09.09.2020 15:14:39 CET - Reply: SAP

Dear Customer,
If you can provide a contact number where we can reach you to discuss it will help with speeding up our analysis process.
In any case our findings so far are that the main slowdown occurred 10:50 -12:10 system time today. A slow down/communication
issue with the database meant that DB commits and some DB requests were impacted. This then caused a work process
bottleneck as there are only 10 dialog work processes available. The STAD records below highlight this:

Record: 10:58:00 - 10:58:44 VF02 SAPMV60A D SD_LOC_ACC4

Total time in workprocs 43.740 ms

Response time 43.740 ms

Wait for work process 0 ms

Processing time 43.727 ms
Load time 3 ms
Generating time 0 ms

Request time 8 ms
Commit time 35.309 ms
DB Proc. Time 0 ms

Following record highlights high wait for work process :

Record: 10:52:14 - 10:52:14 VA01 SAPMV45A D SD_KEYUSER

Response time 18.194 ms

Wait for work process 18.122 ms

Processing time 72 ms
Load time 0 ms
Generating time 0 ms

NEXT STEPS:

Increase dialog WPs available - there is no resource issue with CPU on your system and lack of WP
resources escalated the issue further, please add 5 new dialog WPs.

Running the minichecks report highlighted I/O issue which are a possible cause of the high commit times:

M0312 I/O read latency data max. (ms, last day) proddb1 865.74 <= 20.00 X 1999930
M0313 I/O read latency data avg. (ms, last day) proddb1 7.08 <= 10.00 1999930
M0314 I/O read reload throughput avg. (MB/s) proddb1 n/a >= 200.00 1999930
M0315 I/O write throughput data min. (MB/s, last day) proddb1 2 >= 20 X 1999930

© 2022 SAP SE or an SAP affiliate company. All rights reserved 2 of 5

2022-06-02

M0316 I/O write throughput data avg. (MB/s, last day) proddb1 7 >= 100 X 1999930
M0312 I/O read latency data max. (ms, last day) proddb1 865.74 <= 20.00 X 1999930
M0313 I/O read latency data avg. (ms, last day) proddb1 7.08 <= 10.00 1999930
M0314 I/O read reload throughput avg. (MB/s) proddb1 n/a >= 200.00 1999930

Please review the following notes regarding this:

1999930 FAQ: SAP HANA I/O Analysis

2000000 - FAQ: SAP HANA Performance Optimization in particular the section 11. How can the performance
of commit operations be optimized?

We can engage the HANA colleagues to advise further on this.

I would ask you to Schedule SDF/SMON as per KBA 2651881 How to configure SMON for performance
monitoring and analysis. That way if the issue reoccurs we can have some important information collected.

Kind regards,

Vanessa

SAP Product Support.

Contacts

Secondary
Role Name Time Zone Primary Phone E-Mail
Phone

osayed@ecc-
Osama El Sayed
Reporter CET eg.co
(S0019374268)
m

aabdallah@ecc-
Ahmed Abdallah
Created By CET +20-1111555350 eg
(S0020292576)
.com

osayed@ecc-
Osama El Sayed
24h Contact CET eg.co
(S0019374268)
m

osayed@ecc-
Osama El Sayed
System Opener CET eg.co
(S0019374268)
m

KBA/SAP Notes

KBA/SAP Note Number Note Text

How to configure SMON for performance monitoring and

2651881
analysis

1999930 FAQ: SAP HANA I/O Analysis

© 2022 SAP SE or an SAP affiliate company. All rights reserved 3 of 5

2022-06-02
2000000 FAQ: SAP HANA Performance Optimization

2144008 SAP VAR Partner Support Obligations

Action Log

Changed On Changed At Changed By Action Old Value New Value

Wednesday Ahmed abdallah

11:40:18 CET Component SV-PERF
09.09.2020 (S0020292576)

0020751294
Ahmed abdallah
11:40:18 CET Incident created 0000588167
(S0020292576)
2020

Ahmed abdallah
11:40:18 CET Priority changed Medium Very High
(S0020292576)

Ahmed abdallah
11:40:18 CET Status Not Sent to SAP Sent to SAP
(S0020292576)

Memo/Text Info for

12:17:51 CET SAP
changed Customer

Ahmed abdallah Memo/Text

13:23:47 CET Info for SAP
(S0020292576) changed

13:36:12 CET SAP Status Sent to SAP Customer Action

SAP Note
13:36:12 CET SAP 2144008
add./rem.

Memo/Text
13:36:12 CET SAP Reply
changed

Ahmed abdallah
13:46:44 CET Status Customer Action Sent to SAP
(S0020292576)

Ahmed abdallah Memo/Text

13:46:44 CET Info for SAP
(S0020292576) changed

16:51:14 CET SAP Status Sent to SAP Customer Action

SAP Note
16:51:14 CET SAP 1999930
add./rem.

SAP Note
16:51:14 CET SAP 2000000
add./rem.

SAP Note
16:51:14 CET SAP 2651881
add./rem.

Memo/Text
16:51:14 CET SAP Reply
changed

Thursday 01:04:16 CET SAP Status Customer Action Confirmed

© 2022 SAP SE or an SAP affiliate company. All rights reserved 4 of 5

2022-06-02
24.09.2020 Automatically

© 2022 SAP SE or an SAP affiliate company. All rights reserved 5 of 5