Status Manual 91x 3.0

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Agilis 3 91x®
Status Reference Manual
Copyright ©Diebold, Incorporated
TP-821287-001F PD 6464
May 2012
CONFIDENTIAL - Trade Secret Material

Only Diebold and entities granted an express written license by Diebold may possess or use this material.
Unauthorized possession or use is illegal and is punishable by fine and/or imprisonment.
Important - click here for terms and conditions governing the use of this document.
Document History
Document Number Date Remarks
TP-821287-001A 1/2008 Agilis EmPower 91x version 1.0
TP-821287-001B 12/2008 Agilis EmPower 91x version 1.2
TP-821287-001C 4/2010 Agilis 91x version 3.0
TP-821287-001D 8/2010 Updated Status Description for DR01:3A:33:41 Status Message
TP-821287-001E 12/2010 Updated for Agilis 3 91x SP1 release
TP-821287-001F 5/2012 Updated for Agilis 3 91x SP2 release
Section 1
Introduction
This manual provides information about device statuses (MDS statuses and 912 statuses) for terminals driven by
Agilis 3 91x®. These device statuses can be printed on the journal printer and also sent to the network.
This manual describes the standard Agilis 3 91x device statuses only. For information about customizing device
statuses, refer to the Agilis 3 91x Terminal Programming Manual (TP-821288-001H).
1.1 Manual Organization
For general information about MDS statuses, refer to Section 2.
Section 3 provides a detailed description of the MDS statuses for each terminal device. The MDS statuses are in
alphabetical order by the device type and number.
Refer to Appendix A and Appendix B to interpret the 912 statuses. These appendixes include the following
information:
A hexadecimal-to-decimal conversion chart and hexadecimal-to-binary conversion chart (Appendix A).

A cross-reference to match the 912 status messages sent to the network with MDS statuses described in
this manual (Appendix B).
1.2 What's New in This Release?
The Agilis 3 91x Service Pack (SP) 2 product now supports the following statues:
http://doc2.diebold.com/FIISDEVTECPUB/techpubs/books/TP-821287-001/TP-821287-... 03/07/2012
(CONFIDENTIAL - Trade Secret Material) TP-821287-001F * Agilis 3 91x® Status Ref... Page 2 of 80
Status Refer to...

AH01 - After Hour Depository Section 3.1
SY01 - System Stability Section 3.19
1.3 Related Documents
For a detailed description of status messages sent to the network, refer to the Agilis 3 91x Terminal Programming
Manual (TP-821288-001H).
Section 2
Overview
This section contains general information about MDS statuses. This general information can be useful in
interpreting and managing MDS statuses. The following topics are discussed in this section:
Format of MDS statuses printed on the journal printer (Section 2.1)

Status handler definitions (Section 2.2)
2.1 Format of MDS Statuses Printed on the Journal Printer
This section describes how the following MDS statuses are printed on the journal printer:
Fault statuses (Section 2.1.1)

Statuses for maintenance procedures (Section 2.1.2)
Statuses for terminal initiated audits (TIAs, Section 2.1.3)
2.1.1 Fault Statuses
Fault statuses print on the journal printer in the following format:
001CR01:3E:48:40
The entry includes the following information:
001 - Solicited (001 through 009) or unsolicited (000)

CR01 - Device type and number
:3E:48:40 - Fault status
Solicited status codes 001 through 009 indicate when the status occurred during the processing. As an example,
assume that the receipt printer is commanded to perform a print function, followed by a deliver function, and then
a retain function. If the solicited status code is 002, the deliver function is the function that caused the status
because it is the second function.
Refer to Table 2-1 for a list of the device types and numbers.
Table 2-1 Device Types and Numbers

DEVICE TYPE AND
NUMBER DEVICE
AL01 Alarms
CI01 Currency acceptor
CN01 Coin dispenser

CR01 Card reader
D901 Bill dispenser (not including presenter functions)
DP01 Depository (standard envelope depository, IDM TM, or currency acceptor emulating an
envelope depository. Does not include envelope dispensing functions.
DR01 Presenter (present, dump, retract, and restore functions for a bill dispenser)
EP01 Encrypting PIN pad
LC01 LCD failure detection device
PR01 Receipt printer
PR02 Journal printer
SD01 Envelope dispenser (envelope dispensing functions for a depository)
SP01 Statement Printer (Opteva only)
*** Power-up
To interpret an MDS status, find the MDS status from the appropriate table in Section 3. Those tables are in
alphabetical order by device type and number. You may also refer to the table of contents to find the appropriate
table.
For example, to interpret CR01:3E:48:40, refer to Table 3-5 in Section 3.6. CR01:3E:48:40 means that the card
retain bin is full and must be emptied.
2.1.2 MDS Statuses for Maintenance Procedures
Whenever an operator logs on the Maintenance application and the terminal is communicating with the network,
an entry is printed on the journal printer. This entry is shown in the following format:
000MNT
b:XX:YY
XX indicates the operator who is logged on (Table 2-2). YY indicates the Maintenance menu item selected by the
operator (Table 2-3). For example, 000MNT b:07:04 indicates that operator 7 from group 0 has selected the
Supply item.
Table 2-2 Operator Codes

Operator Code Group and Operator
00 Maintenance logon [1]
00 - 07 Group 0, Operators 0 through 7
60 - 67 Group 6 (Rear Balance group), Operators 0 through 7
70 - 77 Group 7 (Continuous Availability group), Operators 0 through 7
[1]
The terminal reports an operator code of 00 when Maintenance logon is initiated. At this point, the operator
has not yet entered a password. Therefore, no operator can be identified.
Table 2-3 Maintenance Menu Codes

Menu Code Menu Item Selected
00 Logon
01 Manager
02 Manage Encryption Keys
03 Device Adjustments
04 Replenish Devices
05 Reserved
06 Status List
07 Clear Status List
08 Reserved
09 Reserved
0A Attention Message
0B Exit (Log Off)
0C Reserved
0D Remote Balancing
0E Reserved
20 Logon (Continuous Availability [1])
24 Replenish Devices (Continuous Availability [1])
26 Status List (Continuous Availability [1])
27 Clear Status List (Continuous Availability [1])
28 Reserved
2B Logoff (Continuous Availability [1])
2D Reserved
2E Reserved
64 [2] Key Verification Numbers
65 [2] Reserved
66 [2] Retrieve Cards
67 [2] Add Bills
68 [2] Exchange Cassettes
69 [2] Empty Divert Cassette
6A [2] Add Coin
6B [2] Exchange Hoppers
6C [2] Dump Coins
6D [2] Clean Card Reader
6E [2] Set A Key
6F [2] Set B Key
70 [2] Set V Key
71 [2] Reserved
72 [2] Set Machine Number
84 [2] Key Verification Numbers (Continuous Availability [1])

85 [2] Machine Authentication Code (Continuous Availability [1])
86 [2] Reserved
87 [2] Add Bills (Continuous Availability [1])
88 [2] Exchange Cassettes (Continuous Availability [1])
89 [2] Empty Divert Cassette (Continuous Availability [1])
8A [2] Add Coin (Continuous Availability [1])
8B [2] Exchange Hoppers (Continuous Availability [1])
8C [2] Dump Coins (Continuous Availability [1])
[1]
The Continuous Availability feature is applicable only to Diebold terminals equipped with the optional Agilis
Advanced Maintenance application.
[2] Requires enabling the Extended Mode Status option (ACU).
If the terminal is not communicating with the network when the Maintenance menu item is selected, the selection
is saved. Up to six selections can be saved. If more than six selections are made, only the most recent six are
saved. When the terminal communicates with the network, the Maintenance menu selections that have been
saved are printed on the journal printer in the following format:
000MNT
b:XX:YY:XX
:YY:XX:YY
:XX:YY:XX
:YY:XX:YY
The first entry printed is the most recent Maintenance menu selection. The second entry printed is the next most
recent Maintenance menu selection, and so on, up to six entries.
2.1.3 MDS Statuses for TIA
For systems that run terminal initiated audits (TIAs), there are two TIA statuses that print on the journal printer.
These statuses have a format similar to the Maintenance mode log entries described in Section 2.1.2.
The following status prints when a TIA session starts:
000TIA
b:XX:10
XX indicates the operator who is logged on when the TIA session starts, as described in Section 2.1.2.
The following status prints when the TIA session ends:
000TIA
b:XX:11
Agilis 3 91x can be configured to send TIA statuses to the network. To send TIA statuses to the network, enable
all of the following options:
Send MDS status to the network (Write Command 3 message)

Send Maintenance mode log to the network (Write Command 3 message)
Send TIA logon messages to the network (ACU)
2.2 Status Handler Definitions
The first three characters following the device type and number in the MDS status are called the status handler
byte. In the following example MDS status, the status handler byte is shown in bold:
CR01:3E:48:40
The definitions for the status handler byte are provided in Table 2-4.
NOTE
Within the MDS status descriptions in Section 3, there are some exceptions to the information found in
Table 2-4.
Table 2-4 Status Handler Definitions

Can the Logged
Did the Did the Operation on
Status Unsolicited Solicited Operation Operation Occur Journal Repairable
Status Description Status Status Start Finish Again Printer by Comments
:21 Operation No No Yes Yes Yes No Not No problem
completed needed
:23 Timeout No Yes Yes No Yes Yes Not The terminal
needed timed-
waiting for a
response
:24 Cancel No Yes Yes No Yes Yes Not The
needed consumer
pressed the
Cancel key.
:2D Attention No [1] Yes Yes Yes Yes Yes Institution Supplies low
required
:30 Reject No [1] Yes No No Yes Yes Not Device
needed dependent
:31 Idle No No Yes Yes Yes No Not Device
needed dependent
:38 Communications Yes [1] Yes [1] Yes No No Yes [1] Service No
technician response
:39 Fault Yes Yes No No No Yes Service No attempt
technician to start
operation
:3A Fault Yes Yes Yes No No Yes Service May have
technician started
operation
:3B Fault No No Yes No Maybe No Not Try
needed operation
again
:3C Warning Yes No Yes Yes Yes Yes Institution Degraded
performance
:3D Fault Yes Yes Yes No No Yes Institution Supplies out
:3E Fault Yes [1] Yes [1] Yes No No Yes Institution Institution
repair
:3F Warning No [1] Yes [1] Yes No Yes Yes [1] Not Device
needed dependent
[1] Within the MDS status descriptions in Section 3, there are some exceptions to this table.
Section 3
MDS Status Descriptions
This section provides descriptions of the MDS statuses for each device. The devices are in alphabetical order by
device type and number.
For example, the description for the card reader status CR01:3E:48:40 includes the information shown in the
following table.
Sent to On-site
MDS Status Description Journal Network Action Action
CR01:3E:48:40 The card is jammed in the card Yes Attempt to clear the jam by retaining the Clear
reader. The card cannot be card. If successful, display a screen to the jam.
returned to the consumer. It notify the consumer that the card was
might be possible to retain the retained, then continue with normal
card. operation.
If unsuccessful, remove the terminal from

service.
The MDS status tables include the following information:
MDS Status. The MDS status.

Description. A description of the conditions that generated the MDS status.
Sent to Journal. Set to Yes or No to indicate if the status is printed on the journal printer.
Network Action. This column provides a guide for the network programmer, suggesting a message-level
action to take when a particular condition occurs. These actions are suggestions only. Follow-up on-site
action might also be required. If the terminal does not send a status message to the network for this status,
this column contains the text Not applicable.
To determine which 912 status is sent to the network for a particular MDS status, refer to the 912 status
cross-reference in Appendix B.
On-site Action. Contains information for the operator at the terminal to correct the problem. The column
indicates if you need to contact your terminal service technician.
3.1 AH01 - After Hour Depository
This section describes the MDS statuses for the After Hour ® depository (AHD). The device type and number as it
appears in these MDS statuses is AH01. Refer to Table 3-1 for the MDS statuses for the After Hour depository.
Table 3-1 AH01 - After Hour Depository Statuses

Sent to
MDS Status Description Journal Network Action On-site Action
AH01:23:00:00 Deposit Timeout Yes No network action is No on-site action is
required. required.
AH01:24:00:00 Deposit Cancelled Yes No network action is No on-site action is
required. required.
AH01:38:00:00 Communication Failure Yes No network action is Contact your terminal
required. service technician.

AH01:3E:42:48 Equipment Fault Yes Remove the AHD Contact your terminal
from the transaction service technician.
selection choices
AH01:3E:44:40 Cassette Full Yes The deposit bin is Remove the AHD from the
full. transaction selection
choices.
AH01:3E:00:00 Network fault. Attempted to Yes No network action is No on-site action is
perform a deposit operation, but required. required.
the depository is not present or is
not enabled.
AH01:3A:41:40 Failure to Unlock Yes Remove the AHD Contact your terminal
selection choices.
AH01:3E:42:40 Failure to Lock Yes Remove the AHD Check to see if the door is
from the transaction jammed. If it is not jammed,
selection choices. contact your terminal
service technician.
NOTE
Currently, the AHD feature only supports handling of the Solicited MDS status. It does not support the
Unsolicited MDS status.
3.2 AL01 - Alarms
This section describes the MDS statuses for alarms. The device type and number as it appears in these MDS
statuses is AL01. Refer to Table 3-2 for the MDS statuses for alarms.
Table 3-2 AL01 - Alarm Statuses

Sent to
AL01:3F:00:00 Ambush detector ON, burglary sensor Yes Take an appropriate No on-site action
OFF, safe door OPEN security action. is required.
OFF, safe door CLOSED security action. is required.
ON, safe door OPEN security action. is required.
ON, safe door CLOSED security action. is required.
AL01:3F:80:00 Ambush detector OFF, burglary Yes Take an appropriate No on-site action
sensor OFF, safe door OPEN security action. is required.
AL01:3F:81:00 Ambush detector OFF, burglary Yes Take an appropriate No on-site action
sensor OFF, safe door CLOSED security action. is required.
AL01:3F:C0:00 Ambush detector OFF, burglary Yes Take an appropriate No on-site action
sensor ON, safe door OPEN security action. is required.
AL01:3F:C1:00 Ambush detector OFF, burglary Yes Take an appropriate No on-site action
sensor ON, safe door CLOSED security action. is required.
3.3 CI01 - Currency Acceptor
This section describes the MDS statuses for the currency acceptor. The device type and number as it appears in
these MDS statuses is CI01. Refer to Table 3-3 for the MDS statuses for the currency acceptor.
On-site Actions for Cassette Statuses

Inserting, removing, emptying, or otherwise manipulating bins or cassettes should be performed while the
Maintenance application is in the Load/Unload Supplies operation. Afterward, ensure that the device successfully
completes a self-test.
NOTE
Manipulating bins or cassettes outside of the Load/Unload Supplies operation can create a cassette fault
condition that prevents the currency acceptor from operating. In some cases, the fault might not be
reported until a consumer attempts a cash deposit transaction. If this happens, a Load/Unload Supplies
operation is required to restore currency acceptor operation.
Enhanced Note Acceptor (ENA) and Bulk Note Acceptor (BNA) - Stacking Cassette
For an ENA equipped with an ENA Stacking Cassette (ESC) or a BNA equipped with an Opteva Stacking Casstte
(OSC), the setting of the Data Reporting for Multiple Accepting Cassettes option (ACU) affects the reporting of the
following statuses:
CI01:3D:26:nn - Deposit cassette nearly full

CI01:3D:37:nn - Deposit cassette full
If the option is set to Individual, the statuses of the two deposit cassettes are reported separately, as cassette 0
(nn = 01) and cassette 1 (nn = 02). If nn = 3, both deposit cassettes are nearly full or full, as applicable.
If the Data Reporting for Multiple Accepting Cassettes option is set to Combined, the statuses of the two
deposit cassettes are combined and reported as the status of cassette 0. For example, CI01:3D:37:01 would
indicate that both deposit cassettes are full.
For an OSC, the status CI01:3D:60:7C (deposit cassette missing) always indicates that both deposit cassettes
are missing.
Cassette Tamper Status

The terminal generates a status message when a removable cassette or bin is removed or inserted, or when a
door to a fixed bin is opened or closed. This includes all deposit cassettes, the retract cassette or bin, and the
counterfeit bill bin, subject to the capabilities of the specific currency acceptor.
The format of the status is CI01:61:xx:yy, where xx and yy are the hexadecimal representations of the following
bitmaps.
Bitmap for xx Bitmap for yy

Bit Cassette or Bin Bit Cassette or Bin
7 Not used (always 0) 7 - 2 Not used (always 0)
6 Cassette 6 1 Retract bin
5 Cassette 5 0 Counterfeit bill bin
4 Cassette 4
3 Cassette 3
2 Cassette 2
1 Cassette 1
0 Cassette 0
For all tamper status bits assigned to a cassette or bin in the preceding table, the value of a bit is 1 if the
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corresponding cassette or bin does not exist as part of the currency acceptor installed in the terminal.
For removable cassettes and bins, the value of a bit is 1 if the corresponding cassette or bin exists but is missing.
The value of the bit is 0 if that cassette or bin is present.
For fixed cassettes and bins that have a door sensor (that is, the terminal can detect whether the door is open or
closed), the value of the bit is 1 if the door of the corresponding cassette or bin is open. The value of the bit is 0 if
that door is closed.
EXAMPLE
For a BNA equipped with an OSC, the status CI01:61:7C:00 indicates a normal operating condition, as follows:
Deposit cassettes 0 and 1 are present (xx bits 0 and 1 are set to 0).
Cassettes 2 through 6 do not exist (xx bits 2 through 6 are set to 1).
The retract bin and the counterfeit bill bin are present (yy bits 0 and 1 are set to 0).
Enhanced Note Acceptor (ENA). For an ENA equipped with an ENA Stacking Cassette (ESC), the two deposit
cassettes in the ESC correspond to cassettes 0 and 1 in the tamper status bitmap. This mapping is not affected
by the setting of the Data Reporting for Multiple Accepting Cassettes option (ACU).
The retract bin is a fixed bin with a door sensor. The tamper status bit for the retract bin reports the status of this
door (open or closed).
The counterfeit bill bin is also a fixed bin with a door sensor. If fraudulent note detection is enabled, the tamper
status bit for the counterfeit bill bin reports the status of this door. However, if fraudulent note detection is not
enabled, the tamper status bit for the counterfeit bill bin is always set to 1. Instead, the status of the bin door is
reported using the tamper status bit for cassette 3 (xx bit 3).
Bulk Cash Recycler (BCR). The BCR can report tamper status for up to five cassettes, with the topmost cassette
always corresponding to cassette 0 of the tamper status bitmap. If the BCR is equipped with a Multiple
Acceptance Box (MAB), the status of the three MAB compartments is reported as one unit (cassette 0) rather than
as separate cassettes.
A retract bin is recognized only when the BCR is equipped with a MAB with one compartment configured as a
retract bin. In this configuration, the tamper status bit for the retract bin is set to 0 when the MAB is inserted, along
with the tamper status bit for cassette 0. Both bits are set to 1 when the MAB is removed. For all other
configurations of the BCR (with or without the MAB), the tamper status bit for the retract bin is always set to 1.
The counterfeit bill bin is a fixed bin that does not report door status to Agilis 3 91x. If fraudulent note detection is
enabled, the tamper status bit for the counterfeit bill bin is always set to 0. If fraudulent note detection is not
enabled, the tamper status bit is always set to 1.
Bulk Note Acceptor (BNA). If the BNA is equipped with a free-fall cassette, the free-fall cassette corresponds to
cassette 0 in the tamper status bitmap.
If the BNA is equipped with an Opteva Stacking Cassette (OSC), the two deposit cassettes in the OSC
correspond to cassettes 0 and 1 in the tamper status bitmap. This mapping is not affected by the setting of the
Data Reporting for Multiple Accepting Cassettes option (ACU).
The retract bin and the counterfeit bill bin are fixed bins that do not have door sensors. The tamper status bits for
these bins are always set to 0.
BCR - Expanded MDS Status

When the terminal is equipped with a BCR, the terminal can be configured to report additional status data to the
network for hardware faults (CI01:3A:39:39). This additional status data is provided only for the BCR, and is
included only in status messages that report BCR hardware faults.
The additional status data is a seven-byte Hitachi TM error code that can be used in conjunction with Hitachi
diagnostic documentation to assist in diagnosing the hardware fault. Each of the seven bytes of the error code is
converted from hexadecimal data to MDS status format (for example, an error code byte of hex 4B would be
converted to the three characters :4B). The converted error code is then appended to the basic MDS status.
To enable this feature for currency acceptor operation, the Send Expanded MDS Status feature must be selected
(through the Agilis Configuration Utility (ACU) or by a Write Command 3 message).
EXAMPLE
A BCR returns the following Hitachi error code as the result of a hardware fault occurring during a currency
acceptor operation: hexadecimal 34 30 32 30 31 31 30 (cash slot lower center note presence sensor dark check
error).
The corresponding status data sent to the network appears as follows:
000CI01:3A:39:39:34:30:32:30:31:31:30
Where the status data representing the Hitachi error code is shown in bold.
Table 3-3 CI01 - Currency Acceptor Statuses

Sent to
CI01:23:00:00 Consumer Timeout Yes Send a function command No on-site action is
to exit the Transaction required.
Request state and
continue, or send another
function command to
operate the currency
acceptor again.
CI01:24:00:00 Consumer cancel Yes Send a function command No on-site action is
to exit the Transaction required.
Request state and
continue.
CI01:30:35:30 Command reject. Yes Solicited: Send a Ensure proper selection
function command to exit and configuration of the
A possible scenario is that the the Transaction Request device.
terminal was commanded to state and continue.
perform a Cash Clear
operation on a BCR with the Unsolicited: No network
Retract option set to 001 action is required.
(place cash in the input area).
CI01:38:00:00 Communications problem Yes Remove currency Service the currency
with the device. acceptor from the acceptor.
transaction selection
choices.
CI01:38:40:00 The device application is not Yes Remove currency Service the currency
responding. acceptor from the acceptor.
choices.
CI01:39:40:01 Module is not operable. Yes Remove currency Contact your terminal
acceptor from the service technician.
choices.
CI01:39:42:02 A jam occurred in the Yes Remove currency Service the currency
transport area. acceptor from the acceptor.
choices.
CI01:3A:33:41 The shutter would not open. Yes Remove currency Service the currency
acceptor from the acceptor.
choices.
CI01:3A:39:39 Hardware error. Yes Remove currency Service the currency
choices.
CI01:3C:33:45 The shutter would not close. Yes Remove currency Service the currency
choices until
CI01:3F:56:00 is received
or the device has been
serviced.
CI01:3D:26:nn The deposit cassette is nearly Yes No network action is Empty the deposit cassette
full. nn indicates one or more required. (s) and reset the cash
nearly full cassettes as the deposit counts through the
sum of the following values: Maintenance application.
1 - Cassette 0
2 - Cassette 1
4 - Cassette 2
8 - Cassette 3
16 - Cassette 4
The sum is expressed in

hexadecimal. For example,
3D:26:0A indicates that
cassettes 1 and 3 are nearly
full.
CI01:3D:37:nn The deposit cassette is full. Yes Remove currency Empty the deposit cassette
nn indicates one or more full acceptor from the (s) and reset the cash
cassettes as the sum of the transaction selection deposit counts through the
following values: choices. Maintenance application.
1 - Cassette 0
2 - Cassette 1
4 - Cassette 2
8 - Cassette 3
16 - Cassette 4
The sum is expressed in

hexadecimal. For example,
3D:37:0A indicates that
cassettes 1 and 3 are full.
CI01:3D:42:01 The counterfeit bill bin (Article Yes Remove currency Service the currency
6 bin) is full. acceptor from the acceptor.
choices.
CI01:3D:51:01 The Cashguard function has Yes Remove currency Empty the input area and
been activated. acceptor from the the reject area.
choices.
CI01:3D:60:7C The currency acceptor cannot Yes Remove currency If any cassettes are
accept deposits due to one of acceptor from the missing, Insert the required
the following situations: transaction selection cassettes. Make sure that
choices. all cassettes are correctly
1) One or more mandatory installed.
deposit cassettes are
missing. If any cassettes are full,
empty the cassettes.
2) One or more cassettes are
full. Perform the Load/ Unload
Supplies operation to
3) The cassettes are in a restore the cassettes to an
manipulated state. operating state.
4) Some problem occurred If the problem persists,

that has not yet been contact your terminal
classified. service technician.
CI01:3E:40:34 The operation could not be Yes Take the currency No on-site action is
performed due to improper acceptor out of service. required.
network command data. Correct the function
There is a state or function command or the state
format error. data.
CI01:3E:40:35 Error in loading buffers for the Yes Take the currency No on-site action is
cash deposit. acceptor out of service. required.
Correct the function
command or the state
data.
CI01:3E:42:00 Module is undocked Yes Remove currency Check that the currency
acceptor from the acceptor, cassettes, and
transaction selection cassette container is
choices. docked and latched
correctly.
CI01:3F:31:30 Cash retracted during a Close Yes Continue with the No on-site action is
state transaction processing. required.
CI01:3F:31:31 There was no cash in the Yes Continue with the No on-site action is
input area when the Cash transaction processing. required.
Verify operation was
attempted.
CI01:3F:31:32 There was no cash in escrow Yes Continue with the No on-site action is
when the Cash Return transaction processing. required.
operation was attempted.
CI01:3F:31:34 The escrow area is full. The Yes Not applicable No on-site action is
consumer inserted at least as required.
many bills as the device could

hold in escrow.
CI01:3F:31:35 There is a cash position error Yes Prompt the consumer to No on-site action is
in the input area, or there are remove the deposit stack required.
too many bills in the input and make sure the bill
area. edges are even and to
remove any excess
deposit stack and re-
insert.
CI01:3F:31:37 All bills were rejected during Yes Prompt the consumer to No on-site action is
cash verification. remove the rejects. required.
CI01:3F:32:30 Cash retracted during a Cash Yes Continue with the No on-site action is
Clear operation transaction processing. required.
CI01:3F:32:31 Cash retracted during a Cash Yes Continue with the No on-site action is
Deposit operation transaction processing. required.
CI01:3F:36:35 Cassette shuffle. The Yes Take the currency Perform the Load/ Unload
operation was not attempted. acceptor out of service. Supplies operation through
the Maintenance
After the cassette shuffle application. Ensure all
condition is cleared at the cassettes are properly
terminal, verify the seated, loaded, and
cassette configuration by configured. Ensure a
requesting the Hardware successful self-test of the
Configuration status from device.
the terminal.
CI01:3F:40:31 Network sequence error. This Yes Make sure that the No on-site action is
status might be due to any currency acceptor required.
one of the following problems. operations are being
commanded in the proper
1) The command is out of order.
sequence.
2) The CAS mode is active.
3) No currencies have been

configured as acceptable.
4) A No Retract situation is
preventing cash deposits.
CI01:3F:40:40 An unexpected or unknown Yes If repetitive, take the No on-site action is
fault was returned from the currency acceptor out of required.
currency acceptor. service.
CI01:3F:50:02 The retract area is not empty. Yes Continue with the No on-site action is
transaction processing. required.
CI01:3F:50:03 There are bills in the Yes Continue with the No on-site action is
counterfeit bill bin (Article 6 transaction processing. required.
bin).
CI01:3F:51:01 One or more bills are present Yes If the Cashguard function If the Cashguard function
in the input area or the reject has been activated, has been activated, empty
area at the completion of a remove currency acceptor the input area.
Cash Clear operation. from the transaction
selection choices. If the Cashguard function is
not enabled or has not
If the Cashguard function been activated, no on-site
is not enabled or has not action is required.

been activated, no
network action is required.
CI01:3F:56:00 The shutter obstruction has Yes Continue with the No on-site action is
been cleared. transaction processing. required.
CI01:3F:60:00 Some bills could not be Yes Continue with the No on-site action is
returned to the consumer. transaction processing. required.
The bills were identified as
suspect and were retained.
CI01:61:xx:yy Cassette tamper. A cassette Yes No network action is Ensure that all necessary
has been removed or required. cassettes are present. Look
inserted. Refer to the for unseated or swapped
paragraphs labeled Cassette cassettes.
Tamper Status at the
beginning of this section for a
detailed explanation.
3.4 CN01 - Coin Dispenser
This section describes the MDS statuses for the coin dispenser. The device type and number as it appears in
these MDS statuses is CN01. Refer to Table 3-4 for the MDS statuses for the coin dispenser.
Table 3-4 CN01 - Coin Dispenser Statuses

Sent to
MDS Status / Description Journal Network Action On-site Action
CN01:23:00:00 Yes No network action is No on-site action is required.
required.
Consumer timeout (Continuous Availability
only)
CN01:24:00:00 Yes No network action is No on-site action is required.
required.
Consumer cancel (Continuous Availability
only)
CN01:2D:0m:0n Yes Schedule replenishment Replace with a full cassette.
of the coins and continue Enter the Supply mode and
The supply of coins is low. Where m has dispensing. perform the test dispense.
the following bit value:
1 - Denomination A
2 - Denomination B
4 - Denomination C
8 - Denomination D
Where n has the following bit value:
1 - Denomination E
2 - Denomination F
4 - Denomination G
8 - Denomination H
The bit m being set means supply is low.
For example, :2D:04:00 indicates that

denomination C is low on coins. :2D:03:00
indicates that denominations A and B are
low on coins ( A = 1, B= 2,
Total=03) :2D:07:00 indicates that
denominations A,B and c are low on coins
( A = 1, B= 2, C=4, Total=07). Similar for bit
n.
CN01:38:00:00 Yes Do not authorize any Check all cables and
more coin dispenses until connectors. Check the
Internal communications problem the unit is repaired. Exit configuration of the device
the current transaction drivers. Run the applicable
and either direct the device diagnostics to test the
terminal to a Close state functionality and connectivity
or ask the consumer if of the device. If no problems
they want another can be found, and this status
transaction. persists, contact your terminal
service technician.
CN01:39:36:40 Yes Remove coin dispense Check the coin bin mapping in
from the transaction the ACU. Make sure that the
Denomination map authentication failed. selection choices. safe door is open when
saving the coin bin mapping.
CN01:3A:35:39 Yes Remove coin dispense Contact your terminal service
from the transaction technician.
Hardware error selection choices.
CN01:3A:36:33 Yes Do not authorize any Replace the coin dispenser
more coin dispenses until CCA.
Memory error the unit is repaired. Exit
the current transaction
and either direct the
terminal to a Close state
or ask the consumer if
they want another
transaction.
CN01:3D:31:37 Yes Refrain from dispensing Check the hopper. If it is
from this hopper until it is empty, refill it and indicate
Feed failure in hopper 1. This fault can repaired or refilled. your activity by updating the
occur during normal transaction processing appropriate bin counter. If the
as the hoppers run out of coins. If a low hopper is jammed, clear the
condition was reported prior to receiving jam and perform a coin
this fault, this status is most likely an out dispense from diagnostics or
condition. If the low status was not reported with a teller card to make sure
recently, then this status is either an it works.
indication of a coin jam or improper settings
of the coin counters.

CN01:3D:33:35 Yes Remix and retry. Make sure that the installed
coin hoppers are those
Network error - Invalid number of coins or required by the network.
coin amount due to one of the following
reasons:
Denomination requested is not

present in the coin dispenser.
Total number of coins requested is
more than the maximum allowed.
Network did not specify coin counts
for any denomination.
CN01:3E:00:01 Yes Do not authorize any Make sure the coin dispenser
more coin dispenses. Exit is installed correctly. This
Network fault - The network commanded the current transaction could be the result of
an operation of the coin dispenser, but the and either direct the improper cabling, a defective
device is not present or is not enabled. terminal to a Close state coin dispenser PWB, or
or ask the consumer if failure to install the dispenser
they want another in the first place.
transaction.
CN01:3E:01:01 Yes Do not authorize any Make sure the coin dispenser
more coin dispenses until is fully docked and the chute
Coin dispenser is not docked, or chute door the unit is docked. Exit the door is closed. If the
is open. current transaction and dispenser is docked and the
either direct the terminal chute door is closed, and the
to a Close state or ask the terminal still reports this error,
consumer if they want check the docking sensor and
another transaction. the chute sensor.
CN01:3E:32:35 Yes Refrain from dispensing Check for a coin jam in
from this hopper until it is hopper 1. If no jam is found,
Jam failure in hopper 1 repaired. check the coin sensor on this
hopper.
Jam failure in hopper 2 from this hopper until it is hopper 2. If no jam is found,
repaired. check the coin sensor on this
hopper.
hopper.
hopper.
CN01:3E:33:33 Yes Refrain from dispensing Check for a coin jam between
any more coins until the picker and chute sensor. If no
A jam between picker and the chute dispenser is repaired. jam is found, check the chute
sensor. None of the dispensed coins were sensor.
seen at the chute sensor. If at least one
coin gets to the sensor, the fault will not be
reported.
CN01:3E:36:30 Yes Refrain from dispensing Check for a coin jam at the
any more coins until the chute sensor.
Jam at chute sensor before dispense. No dispenser is repaired.
coins were dispensed.
A possible scenario is that a jam occurred

during a previous dispense. No faults were
reported for that dispense because at least
one coin got past the chute sensor. On the
next coin dispense, however, the jam is
detected prior to dispensing and the
3E:36:30 fault is reported.
3.5 CNS - State-Escape Event
If an error occurs when attempting to process a state (for example, an invalid next state number, specified by
either state data or a function command), Agilis 3 91x prints a State-Escape status on the journal printer. The
State-Escape status data has the following format:
CNS
b:nnn
Where nnn is the state number of the state that could not be processed.
For example, if the status is CNS b:A12, an error occurred when attempting to process state number A12.
A common State-Escape status is CNS b:000. Typically, this status indicates that the terminal received a
command to go in service, but the terminal did not have a state 000 configured.
When a state-escape event occurs, the terminal sends the network an unsolicited Powerfail status message that
includes the terminal's LUNO (Diebold logical unit number). If Agilis 3 91x is configured to include the MDS status,
the Powerfail status message has the following format.
12.xxx..1.000CNS
b:nnn
Where xxx represents the LUNO, and the period characters ( . ) represent field separators.
3.6 CR01 - Card Reader
This section describes the MDS statuses for the card reader. The device type and number as it appears in these
MDS statuses is CR01. Refer to Table 3-5 for the MDS statuses for the card reader.
Table 3-5 CR01 - Card Reader Statuses

MDS Status Description Sent to Journal Network Action On-site Action
CR01:23:00:00 Consumer timeout. The Yes Retain the card. No on-site action is
card was moved to the required.
return position but was
not removed within the
allotted time.
CR01:30:42:31 Unable to retain the card. No Not applicable Make sure that the
The card is not present proper device version,
in the card reader. firmware version, and
ACU settings are being
used. If this problem
persists, contact your
terminal service
technician.
CR01:30:46:31 Unable to write data to No Not applicable Make sure that the
track 3. The card is not proper device version,
present in the card firmware version, and
reader. ACU settings are being
terminal service
technician.
terminal service
technician.
terminal service
technician.
CR01:38:00:00 The card reader is Yes Retry the operation. If this problem persists,
unavailable or contact your terminal
inoperative. If this problem persists, service technician.
cease card reader
operation. If appropriate,
take the terminal out of
service. Contact your
terminal service
technician.
CR01:38:62:40 Self-test open failure. Yes Cease card reader Contact your terminal
The card reader is not operation. If appropriate, service technician.
available. take the terminal out of

terminal service
technician.
CR01:39:00:00 Hardware error Yes Retry the operation. If this problem persists,
contact your terminal
If this problem persists, service technician.
discontinue card reader
operation. If appropriate,
terminal service
technician.
CR01:3C:00:00 This status is reported No If this problem persists, If this problem persists,
for either one of the discontinue card reader contact your terminal
following situations: operation. If appropriate, service technician.
1) Read operation is service. Contact your
incomplete due to terminal service
timeout or cancellation. technician.
2) Eject or retain
command was rejected
due to unsupported data
type.
CR01:3D:58:60 A card is jammed in the 1) Yes, if 1) Attempt to clear the Remove any card or
card reader. A possible Enhanced Anti- obstruction by retaining other obstruction from
fraud (fishing) attempt fish (EAF) Status the card. If successful, the card reader.
occurred. option is enabled display a screen to notify
the consumer that the
If the card reader has an 2) No, if EAF card was retained, then
anti-fishing device, the Status option is continue with normal
anti-fishing device has disabled or not operation. If
been activated. applicable. This unsuccessful, remove the
Otherwise, this status status is terminal from service.
indicates that the gate converted to
was already open before 3E:58:60 before 2) Not applicable. This
card insertion or was being sent to the status is converted to
forced open while waiting journal printer. 3E:58:60 before being
for card insertion sent to the network.
(possible card trap
situation).
CR01:3E:00:00 Network error. The card
reader was directed to
perform an operation that
it does not have the
capability to perform.
1) Error is due to function 1) Yes 1) Check the Function 1) No on-site action is
command processing. Command message for required.
correctness.
2) Error is due to state 2) No 2) Check the state data 2) Not applicable
processing for correctness.
CR01:3E:42:40 The read conditions Yes Return the card and exit If this problem persists,
cannot be satisfied (state from the Transaction clean the read head
processing). The read Request state. (/n) If this with a head-cleaning
fault limit in the ACU has problem persists, remove card. If the problem
been exceeded. the terminal from service. persists, contact your
ATM service
technician.
CR01:3E:44:40 The card retain bin is full. Yes If card retain capability is Clear the jam.
The card reader cannot required for terminal
retain the card. It might operation, remove the
be possible to return the terminal from service.
card.
CR01:3E:48:40 The card is jammed in Yes Attempt to clear the jam Clear the jam.
the card reader. The by retaining the card. If
card cannot be returned successful, display a
to the consumer. It might screen to notify the
be possible to retain the consumer that the card
card. was retained, then
continue with normal
operation.
If unsuccessful, remove
the terminal from service.
CR01:3E:58:60 A card is jammed in the Yes Attempt to clear the Remove any card or
card reader. A possible obstruction by retaining other obstruction from
fraud attempt occurred. the card. If successful, the card reader.
display a screen to notify
This status was the consumer that the
converted from card was retained, then
3D:58:60. Refer to that continue with normal
status for additional operation.
details.
If unsuccessful, remove
the terminal from service.
CR01:3E:60:48 A card was partially Yes Remove the terminal from Clear the card (or other
inserted, rather than fully service. object) from the card
inserted (state reader.
processing). The partial
insertion was repeated
several times, or the card
stayed partially inserted
for a length of time.
CR01:3F:40:41 An unsolicited card retain No Not applicable If this problem persists,
has occurred, due to one contact your terminal
of the following service technician.
situations:
1) The card was present

in the card reader on
powerup.
2) The card was moved

to the return position, but
the consumer did not
take the card within the
allotted time.
CR01:3F:40:42 Unable to write data to Yes Return the card and If this problem persists,
track 3 (function display a screen clean the read head
command processing). informing the consumer with a head-cleaning
that the card might no card. If the problem
longer be usable. persists, contact your
If this problem persists, terminal service

remove the terminal from technician.
service.
terminal service
If this problem persists, technician.
remove the terminal from
service.
terminal service
If this problem persists, technician.
remove the terminal from
service.
CR01:3F:40:60 The card was not No Discontinue the Check for a jammed
retained. The card was transaction. card.
removed from the card
reader, the card was
held by the user, or the
card is jammed in the
card reader.
CR01:3F:42:40 The read conditions Yes Return the card and exit If this problem persists,
cannot be satisfied from the Transaction check for and remove
(function command Request state. the jam. If no jam is
processing). found, use a test card
If this problem persists, to verify the read
remove the terminal from operation. If bad
service. results occur, clean the
head with a head-
cleaning card. If the
problem persists,
service technician.
CR01:3F:48:60 Card tease. A card was Yes No network action is No on-site action is
inserted into the device required. required.
but was not released by
the consumer. The card
was withdrawn from the
device within 60 seconds
CR01:3F:60:48 A card was partially Yes If this problem persists, Clear the card (or other
inserted, rather than fully remove the terminal from object) from the card
inserted (function service. reader.
command processing).
The partial insertion was
repeated several times,
or the card stayed
partially inserted for a
length of time.
CR01:3F:80:01 The status of the foreign Yes If the terminal is out of No on-site action is
device detection sensor service, place the required.

has changed to OFF. terminal in service.
A possible fraud attempt

occurred. A foreign
device, such as a
skimmer, might have
been removed from the
card reader.
CR01:3F:80:02 The status of the foreign Yes Take the terminal out of Check for the presence
device detection sensor service. Allow at least of a foreign device or
has changed to ON. enough time for the card other obstruction within
reader to reset the card reader or at
A possible fraud attempt (approximately 3 minutes) the entry slot of the
occurred. A foreign before placing the card reader.
device, such as a terminal in service again.
skimmer, might have
been placed on or into
the card reader.
3.7 DI01 or D901 - Bill Dispenser
This section describes the MDS statuses for the bill dispenser. The device type and number as it appears in these
MDS statuses is DI01 or D901. Refer to Table 3-6 for the MDS statuses for the bill dispenser.
NOTE
This section provides the MDS statuses for the dispense function only. For MDS statuses for the
presenter functions (present, dump, retract, and restore), refer to Section 3.11.
Cassette Tamper Feature

The Cassette Tamper feature allows the terminal to generate a status message when a bill dispenser cassette is
removed or inserted. This includes all dispense cassettes and the divert cassette.
The format of the status is DI01:61:nn:00, where nn is the hexadecimal representation of the following bitmap:
Bit 7 Not used Always set to 0

Bit 6 Feed module 6 0 = cassette present, 1 = no cassette
Bit 0 Reject cassette 0 = cassette present, 1 = no cassette
By default, the Cassette Tamper status is not reported to the network. Enable both of the following options to
generate a network status message when a cassette tamper condition occurs:
Send MDS status to network (enabled through the Agilis Configuration Utility or a Write Command 3
message)
Cassette tamper reporting (enabled through the Agilis Configuration Utility)
NOTE
Enabling this network status affects other device-related solicited and unsolicited statuses because of
the global nature of these items.
For information about the Agilis Configuration Utility, refer to the Agilis 3 91x Application Installation and
Configuration Guide (TP-821594-001A).
For information about Write Command 3 messages, refer to the Agilis 3 91x Terminal Programming Manual (TP-
821288-001H).
The network status includes the following information:
912 status - ? DI01

MDS status - 000DI01:61:nn:00
The denomination IDs of each cassette position The valid characters for each denomination ID are as
follows:
A through H - Denomination ID
a through h - Denomination ID, cassette is low or empty
J - Denomination ID cannot be read
@ - No cassette present
_ (underscore) - No feed module present
Table 3-6 DI01 or D901 - Bill Dispenser Statuses

Sent to
D901:22:00:00 Network error. The network might Yes Request hardware Not applicable
have requested more bills than the configuration
device can dispense in one operation, information from the
or the network might have requested terminal, then try the
0 bills. dispense again, based
on the configuration
information reported
by the terminal.
D901:2D:0m:0n Supply is low. Where m has the Yes Schedule the Replace with a full
following bit value: replenishment of the cassette. Enter
bills and continue Supply mode and
1 - Denomination A dispensing. perform the test
dispense.
2 - Denomination B
4 - Denomination C
8 - Denomination D
Where n has the following bit value:
1 - Denomination E
2 - Denomination F
4 - Denomination G
8 - Denomination H
The bit m being set means supply is

low. For example, :2D:04:00 indicates
that denomination C is low on coins.
:2D:03:00 indicates that
denominations A and B are low on
coins ( A = 1, B= 2,
Total=03) :2D:07:00 indicates that
denominations A,B and c are low on
coins ( A = 1, B= 2, C=4, Total=07).
Similar for bit n.
D901:38:00:00 Internal communications problem. Yes Remove dispense Contact your terminal
Bills may or may not have been from the transaction service technician.
dispensed. selection choices.
D901:38:39:31 The dispenser returned garbled Yes Remove dispense If this status persists,
status. No retry is attempted. from the transaction contact your terminal
selection choices. service technician.
D901:39:00:00 Dispenser shutdown (broken). This Yes Remove dispense Clear the jam if there
fault is caused by a previous fault from the transaction is one and run the
occurrence (probably a jam not being selection choices. test dispense.
physically cleared at the terminal and Contact your terminal
not entering Supply mode and running service technician, if
a test dispense.) necessary.
D901:39:36:33 Memory error. No retry is attempted. Yes Remove dispense Contact your terminal
selection choices.
D901:39:36:40 Denomination map authentication Yes Remove dispense Check the cassette
failed. from the transaction mapping in the ACU.
selection choices. Make sure that the
safe door is open
when saving the
cassette mapping.
D901:3A:30:31 An unsolicited bill from feed module 1. Yes Remove dispense Contact your terminal
The retry option is disabled or the from the transaction service technician.
dispense recovery preceding the retry selection choices.
failed.
failed.
failed.
failed for the retry attempt.
D901:3A:33:37 The diverter could not go to reject Yes Remove dispense Contact your terminal
during the dispense operation. The from the transaction service technician.
retry option is disabled or the selection choices.
dispense recovery preceding the retry
failed.
D901:3A:35:39 Hardware error Yes Remove dispense Contact your terminal

selection choices.
D901:3A:36:30 The counting sensor is blocked. The Yes Remove dispense Check for debris near
possible dispense operation from the transaction the exit sensor. If this
completion is as follows: selection choices. status persists,
1) The retry option is disabled or the service technician.
failed. No retry is attempted.
2) The retry is attempted but resulted

in the same fault.
D901:3A:36:37 The diverter could not energize prior Yes Remove dispense Contact your terminal
to a dispense operation. The retry from the transaction service technician.
option is disabled or the purge before selection choices.
the retry failed. No retry is attempted.
D901:3A:38:31 A dispense timeout as reported by the Yes Remove dispense If this status persists,
dispenser. No retry is attempted. from the transaction contact your terminal
selection choices. service technician.
D901:3B:33:33 A jam between double detect and exit. Yes Remove dispense Clear the bill jam. If
The retry is attempted but resulted in from the transaction this status persists,
the same fault. selection choices. contact your terminal
service technician.
D901:3B:37:32 A purge failure. No retry is attempted. Yes Remove dispense Clear the bill jam. If
from the transaction this status persists,
selection choices. contact your terminal
service technician.
D901:3D:31:37 A feed failure from feed module 1 as No Not applicable Check for an empty
reported by the dispenser. cassette or replace
the cassette.
the cassette.
the cassette.
the cassette.
D901:3D:33:35 A command reject while the terminal Yes Request hardware Replace with the
is in-service due to a command reject configuration correct cassette or
sent from the dispenser. This could be information from the the cassette is
the result of a network dispense terminal, then try the missing. Check the
request of a denomination that is not dispense again, based cassette codes.
present. No retry is attempted. on the configuration
information reported
by the terminal.
D901:3D:37:26 The divert cassette is nearly full. Yes Remove dispense Empty the divert
from the transaction cassette, and/or the
selection choices. retract cassette if
present. The divert
and retract counters
must be reset through
maintenance.
D901:3D:37:38 The divert cassette is full. Yes Remove dispense Empty the divert
present. The divert
and retract counters
must be reset through
maintenance.
D901:3D:37:39 The divert cassette is missing. Yes Remove dispense Insert the divert
present.
D901:3E:00:00 Network error. One of the following
situations occurred.
1) The network requested more than 1) Yes 1) Make sure the 1) No on-site action is
50 bills or the network requested 0 function command required.
bills. data is correct.
2) The network commanded the 2) Yes 2) Remove dispense 2) Not applicable
device to dispense cash, but the from the transaction
device is not present or is not selection choices.
enabled.
3) An Operational Command 3) Yes 3) Not applicable 3) Not applicable
message commanded the device to
do a self-test, but the device is not
present or is not enabled.
D901:3E:01:01 The door is open before the dispense. Yes The dispense was not Ensure that the door
performed. Send a closes and locks
function to exit the properly.
Transaction Request
state. No dispense is
possible until the
condition is rectified.
D901:3E:02:00 Attempted a dispense with the chest Yes No dispense is The chest door must
door open. A security option (set by possible until the chest be closed before
Write Command 3) is prohibiting door is closed. network-commanded
network-commanded dispenses while dispenses can be
the chest door is open. performed.
The dispense was not performed.

D901:3E:03:03 A dispense was attempted after Yes Not applicable The currency must be
currency that had been presented removed before
was not removed. This status only dispenses can be
occurs if the No Retract feature is performed.
enabled.
D901:3F:00:01 The drawer sensor is blocked prior to Yes Money has been Clear the material
dispensing the first, second, or third dispensed. The from the withdrawal
consecutive time decision to deliver is area.
left to the network's
discretion.
D901:3F:00:03 The drawer sensor is not blocked Yes Money has been Check the withdrawal
after the first, second, or third dispensed. The area for cash or
consecutive dispense operation. decision to deliver is foreign material.
left to the network's
discretion.
D901:3F:31:37 A feed failure from feed module 1. Yes Remove the Check for an empty
The possible dispense operation denomination from the cassette or replace
completion is as follows: transaction selection the cassette.

choices.
1) The retry option is disabled or the

in the same fault.
choices.

in the same fault.
choices.

in the same fault.
choices.

in the same fault.
D901:3F:33:34 A jam between double detect and Yes Remove dispense Clear the bill jam. If
reject. The retry is attempted but from the transaction the status persists,
resulted in the same fault. selection choices. contact your terminal
service technician.
D901:3F:33:36 An unidentified cassette code. The Yes Request hardware Replace with the
retry is attempted but resulted in the configuration correct cassette or
same fault. information from the the cassette is
terminal, then try the missing. Check the
dispense again, based cassette codes.
on the configuration
information reported Check the
by the terminal. configuration of the
denomination tables.
Make sure that the
configured
denominations have
valid country codes
and values.
D901:3F:34:30 The bill size does not match the Yes Remove dispense Verify that the
cassette coding. The possible from the transaction cassettes contain the
dispense operation completion is as selection choices. correct currency.
follows:
If the status persists,
1) The retry option is disabled or the contact your terminal
dispense recovery preceding the retry service technician.

in the same fault.
D901:3F:35:38 Too many bills are dispensed. The Yes Remove the If this status persists,
possible dispense operation denomination from the contact your terminal
completion is as follows: transaction selection service technician.
choices.

in the same fault.
D901:3F:36:35 Cassette shuffle. The cassettes have Yes Request hardware Look for unseated or
been shuffled, a cassette has been configuration swapped cassettes.
removed and re-inserted, or a new information from the
cassette has been inserted into an terminal, then try the Perform the Load/
empty feed module. dispense again, based Unload Supplies
on the configuration operation to restore
information reported the cassettes to an
by the terminal. operating state.
D901:61:nn:00 Cassette tamper. A cassette has been Yes No network action is Ensure that all
removed or inserted. Refer to the required. necessary cassettes
paragraphs labeled Cassette Tamper are present. Look for
Feature at the beginning of this unseated or swapped
section for a detailed explanation. cassettes.
Perform the Load/

Unload Supplies
operation to restore
the cassettes to an
operating state.
3.8 DP01 - Standard Envelope Depository
This section describes the MDS statuses for the standard envelope depository. The device type and number as it
appears in these MDS statuses is DP01. Refer to Table 3-7 for the MDS statuses for the standard envelope
depository.
NOTE
For depositories that combine deposit functionality with envelope dispensing functionality, this section
provides the MDS statuses for the deposit functions only. For the MDS statuses for the envelope
dispensing functions, refer to Section 3.17.
Table 3-7 DP01 - Standard Envelope Depository Statuses
Sent to

DP01:23:00:00 Consumer timeout Yes Send a function command to No on-site action is
exit the Transaction Request required.
state and continue, or to
operate the depository again.
DP01:24:00:00 Consumer cancel Yes Send a Function Command No on-site action is
message to exit the required.
Transaction Request state
and continue.
DP01:3C:42:69 Jam at the rear switch at Yes Not applicable Check for and remove the
the beginning and end of jam at the rear switch. If no
the transaction. The jam is found and the status
front switch is activated persists, contact your
in the normal manner. terminal service technician.
There is a possible
broken rear switch.
DP01:3D:41:4F The ink cartridge is Yes Remove deposit transactions Install an ink cartridge in the
missing from the deposit from the transaction selection deposit printer. If an ink
printer. choices. cartridge is already present,
remove the ink cartridge
and reinstall it. If the
problem persists, contact
your terminal service
technician.
DP01:3D:50:7F The deposit cassette is Yes Not applicable Empty the deposit cassette.
full.
DP01:3D:60:7C The deposit cassette is Yes Remove deposit transactions Check for a missing deposit
absent. from the transaction selection cassette, or for a cassette
choices. that is not correctly
installed.
DP01:3E:40:54 Jam at the front switch Yes Not applicable Check for and remove the
at the beginning and end jam at the front switch.
of the transaction. The
rear switch is not
activated.
DP01:3E:40:7C The deposit gate did not Yes Remove deposit transactions Check the gate and the
open. from the transaction selection transport for a blockage. If
choices. there is no blockage,
service technician.
DP01:3E:42:40 An envelope is jammed Yes Remove deposit transactions Check the gate and the
in the transport or is from the transaction selection transport for a blockage. If
present in the transport. choices. there is no blockage,
service technician.
DP01:3F:42:86 Transport error. The Yes Not applicable Check the gate and the
XFS SP has reported an transport for a blockage. If
unspecified problem with there is no blockage,
the depository transport. contact your terminal
service technician.
DP01:38:nn:nn Internal communications Yes Exit the current transaction Check all cables and
problem (nn can be any and either direct the terminal connectors. Check the
number). to a Close state or ask the configuration of the device
consumer if they want drivers. Run the applicable
another transaction. The device diagnostics to test
terminal will attempt to restore the functionality and

communications with the connectivity of the device. If
depository as soon as the no problems can be found,
consumer is off the terminal. and this status persists,
service technician
3.9 DP01 - Intelligent Depository Module (IDM)
This section describes the MDS statuses for the IDM TM. The device type and number as it appears in these MDS
statuses is DP01. Refer to Table 3-8 for the MDS statuses for the IDM.
Table 3-8 DP01 - IDM Statuses

Sent to
MDS Status / Description Journal Network Action On-site Action Next State
DP01:23:00:00 Yes Inform the consumer that the time Not applicable Timeout
allowed for inserting or retrieving Next State
Consumer timeout. the document(s) has expired.
Cancel the current transaction.
Direct the terminal to a Close state
The consumer either did
or ask the consumer if they want
not insert a document into
another transaction.
the depository or failed to
remove the document(s) in
the allowed time. If the
document was being
returned, it has been
captured and placed in the
specified bin.
DP01:24:00:00 Yes Cancel the current transaction. Not applicable Cancel Next
Direct the terminal to a Close state State (if
Consumer cancel. or ask the consumer if they want supplied).
another transaction. Else,
Timeout
The consumer has
Next State
indicated that they want to
cancel the deposit
operation in process.
DP01:38:nn:nn Yes Exit the current transaction and Check all cables and Fault Next
either direct the terminal to a Close connectors. Check the State
Internal communications state or ask the consumer if they configuration of the
problem (nn can be any want another transaction. The device drivers. Run the
number). terminal will attempt to restore applicable device
communications with the diagnostics to test the
depository as soon as the functionality and
consumer is off the terminal. If connectivity of the
communications cannot be device. If no problems
restored, the depository will be can be found, and this
disabled by the terminal itself and status persists, contact
subsequent depository function IDs your terminal service
will be answered with a :39:00:0x technician.
status.
DP01:39:00:01 Yes Remove all deposits from the Check for and remove Fault Next
selection list until the unit is the jam. If State
Depository is disabled due repaired. Exit the current unsuccessful, contact
to a fault condition. transaction and either direct the your terminal service
terminal to a Close state or ask the technician.
consumer if they want another
transaction.
Depository is disabled by repaired. Exit the current unsuccessful, contact
the network. transaction and either direct the your terminal service
terminal to a Close state or ask the technician.
transaction.
Depository is disabled due repaired. Exit the current unsuccessful, contact
to a fault condition and by transaction and either direct the your terminal service
the network. terminal to a Close state or ask the technician.
transaction.
DP01:3A:40:4F Yes If the check involved is already Check for and remove Fault Next
posted, exit the current transaction the jam. If State
Non-specific hardware and either direct the terminal to a unsuccessful, contact
error. The hardware error Close state or ask the consumer if your terminal service
that occurred cannot be they want another transaction. The technician.
specifically identified. terminal will automatically attempt
to retain the check into the
depository cassette at the Close
state.
However, if the check is not yet

posted, attempt to return it to the
consumer either by sending a
check return function ID or direct
the terminal to a Depositor state
configured for a check return
operation. If this operation fails as
well, make a note that the
unposted check is captured by the
terminal and either direct the
terminal to a Close state or ask the
transaction. The terminal will
automatically attempt to retain the
check into the depository cassette
at the Close state.
Do not disable the check

depository because of this fault.
DP01:3A:45:4B Yes Disable the depository for all Check for proper bin Fault Next
deposit transactions. operation in State
Bin mechanism failure diagnostics.
during a document retain.
DP01:3A:48:57 Yes If the check involved is already Attempt a normal Hardware
posted, exit the current transaction document accept and Fault Next
Hardware error (IDMbd and either direct the terminal to a retain with a test State
Close state or ask the consumer if document. If
only)
they want another transaction. The unsuccessful, contact
terminal will automatically attempt your terminal service
to retain the check into the technician.
depository cassette at the Close
state.
However, if the check is not yet

posted, attempt to return it to the
consumer either by sending a
check return function ID or direct
the terminal to a Depositor state
configured for a check return
operation. If this operation fails as
well, make a note that the
unposted check is captured by the
terminal and either direct the
transaction. The terminal will
automatically attempt to retain the
check into the depository cassette
at the Close state.
DP01:3C:00:30 Yes Not applicable Verify proper operation MICR Fault
with a test document. If Next State
No MICR data is detected unsuccessful, contact (if supplied).
on the check. The MICR your terminal service Else, Good
fault limit is reached. This technician. Next State
fault will only occur during a
Deposit state.
DP01:3C:81:11 Yes Solicited: Consult your institution's Solicited: No on-site Not
rules to determine if the transaction action is required. applicable
ImageWay Manager should be reversed and the
reported a problem. This is deposited items should be Unsolicited: Manual
caused by inappropriate returned. balancing is necessary.
transaction data or Review the ImageWay
incorrect database Unsolicited: No network action is Manager Interface
configuration. required. configuration.
DP01:3D:44:4C Yes Abort the operation. Either direct Contact your terminal Fault Next
the terminal to a Close state or ask service technician. State
Gate failure during a check the consumer if they want another
deposit. transaction.
DP01:3D:44:4D Yes Abort the operation. Either direct Check to see if the Fault Next
the terminal to a Close state or ask scanner is latched. If it State
Scanner not latched during the consumer if they want another is latched, contact your
a check deposit. transaction. terminal service
technician.
DP01:3D:44:4E Yes Abort the operation. Either direct Check to see if the Fault Next
the terminal to a Close state or ask printer is latched. If it is State
Printer not latched during a the consumer if they want another latched, contact your
check deposit. transaction. terminal service
technician.
DP01:3D:45:4F Yes Abort the operation. Either direct Contact your terminal Fault Next
Printer failure during a the consumer if they want another
document retain. transaction.
DP01:3D:46:4C Yes Abort the operation. Either direct Contact your terminal Fault Next
Gate mechanism failure the consumer if they want another
during a document return. transaction.
DP01:3D:46:4F Yes Abort the operation. Either direct Contact your terminal Fault Next
Printer failure during a the consumer if they want another

document return. (IDMbd transaction.
only)
DP01:3D:52:52 Yes If scanned images are required for Inspect the scanner Scanner
a successful transaction, return the device and cabling. Fault Next
Scanner initialization error. document and try again. Check the software State
One or both of the configuration and the
requested scanned images installation of the
are not available. scanner's device
driver.
If this status persists,

service technician.
DP01:3D:53:53 Yes If scanned images are required for Inspect the scanner Scanner
a successful transaction, return the device and cabling. Fault Next
Top scanner error. One or document and try again. Check the software State
both of the requested configuration and the
scanned images are not installation of the
available. scanner's device
driver.

service technician.
DP01:3E:00:75 Yes Make sure that IDM operations are No on-site action is Network
commanded in the proper order. required. Fault Next
Network programming State
error. The operation
specified by the state data
or function command data
is out of sequence. (IDMbd
only)
DP01:3E:00:76 Yes Return the documents to the No on-site action is Document
consumer, then retry the Deposit required. Handling
Network error. Documents Checks to Escrow operation. Next State
were in the entry slot prior
to initiating a Deposit
Checks to Escrow
operation. (IDMbd only)
DP01:3E:00:82 Yes Remove all IDM deposits from the Empty the deposit bins. Hardware
selection list until the unit has been Inspect the entry slot Fault Next
One or more deposit bins serviced. Exit the current and the transport for State
are full. (IDMbd only) transaction and either direct the undeposited checks.
transaction.
DP01:3E:00:86 Yes Attempt to retain the document to a Empty the bins. Hardware
different bin. If unsuccessful, Fault Next
The specified bin could not remove all IDM deposits from the State
accept the document. The selection list until the bin has been
bin is probably full. (IDMbd serviced.
only)
DP01:3E:00:88 Yes Remove all IDM deposits from the Inspect the entry slot Hardware
selection list until the unit has been and remove any Fault Next
Foreign items have been serviced. foreign objects. State

detected in the entry slot.
(IDMbd only)
DP01:3E:58:60 Yes No network action is required. Check the IDM for Not
evidence of tampering. applicable
Tamper status. A possible
fishing attempt occurred.
This status can be
triggered by any one of the
following events:
Unauthorized gate
movement
Movement of the
check within the
transport
Opening the door of
a check bin
DP01:3F:00:30 Yes No network action is required. Verify proper operation MICR Fault
with a test document. If Next State
No MICR data is detected unsuccessful, contact (if supplied).
on the check. your terminal service Else, Good
technician. Next State
DP01:3F:00:40 Yes No network action is required. No on-site action is Suspicious
required unless the Magnetics
Suspicious magnetics were status persists. Next State
detected. The document
accepted by the IDM If this status persists,
exhibited abnormal contact your terminal
magnetic characteristics. service technician.
DP01:3F:40:31 Yes Attempt to retain the document to a Empty the bins. Hardware
Bin 1 could not accept the remove all IDM deposits from the State
document. The bin is selection list until the bin has been
probably full. (IDM 5 only) serviced.
DP01:3F:40:32 Yes Attempt to retain the document to a Empty the bins. Hardware
Bin 2 could not accept the remove all IDM deposits from the State
document. The bin is selection list until the bin has been
probably full. (IDM 5 only) serviced.
DP01:3F:40:41 Yes Note that a document was placed Attempt a normal Not
in the deposit cassette and check accept and applicable
Abnormal document retain. continue normal transaction retain with a test
A document was either processing. A persistent warning of document. If
jammed in the IDM or this type indicates either a unsuccessful, contact
abandoned by the hardware problem preventing your terminal service
transaction sequence and normal check retains or improper technician.
retained into the deposit network programming.
cassette during the Close
state or during terminal
power recovery.
DP01:3F:43:40
1) Check index was out of 1) No 1) If this status occurred during a 1) No on-site action is 1) Check
range when attempting to validation loop, the validation is required. Not Present
set a check context. (IDMbd probably complete. Proceed with Next State
only) transaction processing.
2) The network sent a 2) No 2) Bypass the Present Checks 2) No on-site action is 2) Check
Presentable Checks query, operation. required. Not Present
but there are no checks to Next State
return to the consumer.
(IDMbd only)
DP01:3F:44:31
1) Invalid documents. 1) No 1) Return the rejected checks to 1) No on-site action is 1) Media
During a Deposit Checks to the consumer. required. Fault Next
Escrow operation, all State
checks were rejected.
2) The network sent a 2) No 2) Continue normal transaction 2) No on-site action is 2) Media
Presentable Checks query, processing while waiting for check required. Fault Next
but check reading is not yet reading to complete. State
complete, and the
disposition of rejected
checks has not yet been
determined.
DP01:3F:44:35 No Continue normal transaction No on-site action is Not
processing while waiting for check required. applicable
The network sent a reading to complete.
Presentable Checks query,
but check reading is not yet
complete. Some checks
have been rejected. (IDMbd
only)
DP01:3F:50:00 Yes No network action is required. Replace the ink Not
cartridge(s). applicable
The supply of ink is low or
out.
DP01:3F:50:30 Yes Try to retain to a different bin first. Empty the deposit bin. Fault Next
If unsuccessful, retain to bin 0. If Check for a document State
Document jam or bin full still unsuccessful, shut down jam.
during a retain operation. depository for any deposit
operation and direct terminal to a
Close state
DP01:3F:82:02 Yes Review the state flow or function Check document Execution
command flow to determine why identification parameter Fault Next
Image missing the scanned document image is and/or check scanner State [1]
not present. connection.
[1] This is the next state exit taken from an Image Character Recognition state.
[2]If the Scanner Fault Next State exit is not defined for any Deposit state operation, the Fault Next State exit is
taken.
3.10 DP01 - Envelope Depository Emulation
This section describes the MDS statuses for a currency acceptor emulating an envelope depository. The device
type and number as it appears in these MDS statuses is DP01. Refer to Table 3-9 for the MDS statuses for
envelope depository emulation.
Table 3-9 DP01 - Envelope Depository Emulation Statuses
Sent to
DP01:23:00:00 Consumer timeout Yes Send a function No on-site action is
command to exit the required.
Transaction Request
state and continue, or
to operate the
depository again.
DP01:23:00:01 Possible incomplete deposit. Both Yes Mark the transaction No on-site action is
switches are blocked at the end of the as subject to required.
deposit. verification.
DP01:24:00:00 Consumer cancel Yes Send a Function No on-site action is
Command message required.
to exit the Transaction
Request state and
continue.
DP01:38:00:00 Internal communications error Yes Remove deposit Check the depository
transactions from the cables for a loose
transaction selection connection. If the
choices. problem persists,
service technician.
DP01:3D:60:7C The deposit cassette is absent. Yes Remove deposit Check for a missing
transactions from the deposit cassette, or
transaction selection for a cassette that is
choices. not correctly installed.
DP01:3E:00:00 1) Network fault - The network 1) Yes 1) Check the function 1) Check the ACU to
commanded an operation that was for correctness. If see if the device is
disallowed by the terminal's correct, remove enabled. Enable the
software/firmware components. It may deposit from the list of device if necessary.
also occur when attempting to transaction choices.
perform a deposit operation with the
device not enabled.
2) The network specifically requested 2) Yes 2) Check if the device 2) Ensure that the
a device self-test, but the device was is supposed to be depository is working
not enabled or was not present. present on the correctly and is
terminal. If the enabled.
problem persists,
initiate the on-site
action.
DP01:3E:40:7C The deposit gate did not open. Yes Remove deposit Check the gate and
transactions from the the transport for a
transaction selection blockage. If there is
choices. no blockage, contact
technician.
DP01:3E:42:40 An envelope is jammed in the Yes Remove deposit Check the gate and
transport or is present in the transport. transactions from the the transport for a
transaction selection blockage. If there is
choices. no blockage, contact
technician.
3.11 DR01 - Presenter
This section describes the MDS statuses for the presenter. The device type and number as it appears in these
MDS statuses is DR01. Refer to Table 3-10 for the MDS statuses for the presenter.
NOTE
This section provides the MDS statuses for the presenter functions only (present, dump, retract, and
restore). For MDS statuses for the dispense function, refer to Section 3.7.
Table 3-10 DR01 - Presenter Statuses

Sent to
DR01:23:00:01 Consumer timeout. The Yes The result of the delivery Clear bills or other
consumer had access to the is uncertain. The material from the
cash but did not take all of it. consumer might have withdrawal area.
received all or part of the
cash. Continue normal
transaction processing.
DR01:23:00:30 The presented money has Yes The result of the delivery Clear bills or other
been forgotten by the is uncertain. The material from the
consumer. (No Retract consumer might have withdrawal area.
feature, with messages received all or part of the
enabled) cash.
Remove dispense from

the list of transaction
choices. No dispense is
possible until the condition
is rectified.
DR01:38:00:00 Internal communications error Yes Remove cash dispense Check the bill dispenser
transactions from the cables for a loose
transaction selection connection. If the
choices. problem persists,
service technician.
DR01:3A:31:41 The money tray could not Yes The present was not Check for mechanical
move during the present. performed. Remove binding of the bill tray.
dispense from the list of Check the cam belt,
transaction choices. No motor, and fuse. Check
dispense is possible until the cam sensors and
the condition is rectified. connections.
DR01:3A:31:44 The money tray could not Yes The Restore was not Check for mechanical
move during the Restore. completed. Send function binding of the bill tray.
to exit the Transaction Check the cam belt,
Request state. No motor, and fuse. Check
dispense is possible until cam sensors and
DR01:3A:31:46 A hardware error occurred Yes Remove dispense Contact your terminal
during a dump operation. transactions from the service technician.
choices.
Contact your terminal

service technician.
DR01:3A:32:46 The divert could not move Yes The purge was not Check for the
during the purge. completed. Remove mechanical binding of
dispense from list of the divert door. Check
transaction choices. No the cam belt, motor, and

dispense is possible until fuse. Check the cam
the condition is rectified. sensors and
connections.
DR01:3A:33:41 The exit shutter could not Yes The cash was not Check for mechanical
open during the present presented to the binding of the exit
operation. consumer. shutter.
Remove dispense
transactions from the
choices.
DR01:3A:33:44 Exit shutter could not close Yes The Restore was not Check for the
during Restore. completed. Remove mechanical binding of
dispense from the list of the shutter and the
transaction choices. No proper adjustment of the
dispense is possible until switch. Check the cam
the condition is rectified. belt, motor, and fuse.
Check the cam sensors
and connections.
DR01:3A:33:45 Exit shutter could not close Yes The Retract was not Check for the
during Retract. completed. Remove mechanical binding of
and connections.
DR01:3A:33:46 The exit shutter could not Yes The Reject was not Check for the
move during Reject. completed. Remove mechanical binding of
and connections.
DR01:3A:34:45 A hardware error occurred Yes The dump operation was Contact your terminal
during the dump operation. not completed. service technician.
Remove dispense
transactions from the
choices.

service technician.
DR01:3A:34:46 A hardware error occurred Yes The purge was not Check the transport
during the reject operation, or completed. Remove belts, motor, and fuse.
the transport motor is locked dispense from the list of Check the timing wheel,
in purge. transaction choices. No sensor, and
dispense is possible until connections.
the condition is rectified.
DR01:3A:36:41 Bill sensor stuck clear during Yes Present was not Check for money jam in
Present. performed. Remove bill path. Check the
dispense from list of transport and pushplate
transaction choices. No mechanism for proper
dispense is possible until bill movement capability.

DR01:3A:36:44 The bill sensor stuck clear Yes The Restore was not Check for the binding of
during the Restore. completed. Remove the pushplate. Check the
dispense from the list of pushplate motor and
transaction choices. No fuse. Check the bill
dispense is possible until sensor and connections.
DR01:3A:36:46 The bill sensor is stuck clear Yes The purge was not Check for the binding of
during the purge. completed. Remove the pushplate. Check the
dispense from the list of pushplate motor and
transaction choices. No fuse. Check bill sensor
dispense is possible until and connections.
DR01:3A:37:41 A hardware error occurred Yes Remove dispense Contact your terminal
during the present operation. transactions from the service technician.
No bills were presented to the transaction selection
consumer. choices.

service technician.
DR01:3A:37:45 Pushplate stepper clock Yes The Retract was not Check for a money jam
timeout during a Retract. completed. Remove at the bill sensor. Check
dispense from the list of the sensor operation and
transaction choices. No connections.
dispense is possible until
DR01:3A:37:46 Pushplate stepper clock Yes The purge was not Check for a money jam
timeout during a purge. completed. Remove at the bill sensor. Check
dispense from the list of the sensor operation and
DR01:3A:38:46 Pushplate sensor blocked Yes The purge was not Check for mechanical
during purge. completed. Remove binding of the bill tray.
dispense from the list of Check the cam belt,
transaction choices. No motor, and fuse. Check
dispense is possible until the cam sensors and
DR01:3A:39:44 Pushplate sensor failure Yes The Restore was not Check for mechanical
during a Restore. completed. Send a binding of the bill tray.
function to exit the Check the cam belt,
Transaction Request motor and fuse. Check
state. No dispense is the cam sensors and
possible until the condition connections.
is rectified.
DR01:3A:39:46 Pushplate sensor failure Yes The purge was not Check for the
during a purge. completed. Remove mechanical binding of
dispense from list of the bill tray. Check the
transaction choices. No cam belt, motor, and
dispense is possible until fuse. Check the cam
the condition is rectified. sensors and
connections.
DR01:3A:41:40 The cash cannot be presented Yes The result of the delivery Contact your terminal
to the consumer. (Some bills is uncertain. The service technician.
might have been presented to consumer might have
the consumer.) received all or part of the

DR01:3B:30:45 The bills cannot be retracted Yes Assume that the prior No on-site action is
and dumped. All the cash was delivery was complete. required.
taken. Continue normal
DR01:3B:37:32 Failure to dump. Retry is Yes Continue normal If this status persists,
possible transaction processing. contact your terminal
service technician.
service technician.
DR01:3C:33:44 The exit shutter could not Yes The Restore was not Check for the
close after the Restore. completed due to an mechanical binding of
obstruction of normal the shutter and the
shutter movement. proper adjustment of the
Continue normal switch. Check the cam
transaction processing. If belt, motor, and fuse.
the fault is truly a Check the cam sensors
hardware error, it will and connections. (This
prevent further dispenses fault may be customer-
by reporting Door Open induced.)
Prior.
DR01:3C:33:45 The exit shutter could not Yes Continue normal Check for mechanical
close after the retract transaction processing. binding of the exit
operation. The retract shutter.
operation was not completed
due to some obstruction at the
exit shutter.
DR01:3C:33:46 The exit shutter could not Yes Continue normal Check for mechanical
close after the reject transaction processing. binding of the exit
operation. The reject shutter.
operation was not completed
due to some obstruction at the
exit shutter.
DR01:3E:00:00 Network error. The network No No network action is Check that a bill
commanded the terminal to required. dispenser is present and
perform an illegal operation. enabled at the terminal.
DR01:3E:34:46 The divert could not move. Yes The operation was not Check for a money jam
completed. Remove or mechanical binding of
dispense from the list of the divert door.
transaction choices. No
DR01:3E:35:45 The bill sensor is jammed Yes The Retract was not Check for a money jam
during the Retract. completed. Remove at the bill sensor. Check
dispense from the list of sensor operation and
DR01:3E:35:46 The bill sensor is jammed Yes The purge was not Check for a money jam
during the purge. completed. Remove at the bill sensor. Check
dispense from list of sensor operation and

DR01:3F:00:40 The forgotten money has Yes No network action is No on-site action is
been removed. (No Retract required. required.
feature, with messages
enabled)
DR01:3F:02:01 One or more delivery area Yes The result of the delivery No on-site action is
sensors are blocked. is uncertain. The required for infrequent
consumer might have occurrences of this
received all or part of the status.
transaction processing. If the problem persists,
service technician.
DR01:3F:30:41 The cash cannot be presented No If there should have been No on-site action is
to the consumer. There are no bills to present, required for infrequent
bills to present. discontinue dispense and occurrences of this
present operations, and status.
initiate a service
investigation. Otherwise, If the problem persists,
continue normal contact your terminals
transaction processing. service technician.
DR01:3F:46:00 No bills were retracted or
dumped. This status can
occur during the following
situations.
1) All the cash presented to 1) Yes 1) Assume that the 1) No on-site action is
the consumer was taken consumer took the cash. required.
during the retract operation. Continue normal
2) The stacker was empty 2) Yes 2) Not applicable 2) No on-site action is
during a dump operation required.
(normal status during terminal
powerup).
DR01:3F:46:nn One or more bills have been
retracted or dumped. One of
(nn is a non-zero the following situations
hexadecimal occurred.
number) 1) Some or all of the bills 1) Yes 1) Mark the transaction as 1) No on-site action is
presented to the consumer subject to verification. required.
were not taken in the time Continue normal
allowed, and were transaction processing.
subsequently retracted.
For a BCR, nn indicates the

exact number of bills
retracted.
For bill dispensers other than

the BCR, nn indicates the
number of bills dispensed.
Since the device cannot verify
the actual number of bills
retracted, the number of bills
retracted is subject to
verification by the terminal
operator.
2) The amount of cash picked 2) Yes 2) Mark the transaction as 2) No on-site action is
was less than the amount not completed. Continue required.
requested. The bills were normal transaction
subsequently dumped, processing.
instead of being presented.
The consumer did not have
access to the cash. nn
indicates the number of bills
picked and then dumped.
3.12 EP01 - Encrypting PIN Pad (EPP)
This section describes the MDS statuses for the EPP. The device type and number as it appears in these MDS
statuses is EP01. Refer to Table 3-11 for the MDS statuses for the EPP.
Table 3-11 EP01 - EPP Statuses

Sent to
EP01:38:00:0F Internal communications problem Yes If the condition persists, Contact your terminal
(hardware error, device not ready, remove the terminal service technician.
connection lost, or no session) from service.
EP01:39:00:1C 1) Key storage error (no key Yes 1) Remove the terminal Contact your terminal
memory, duplicate key, or invalid from service. service technician.
key length).
2) The EPP History Log is full (PCI 2) A new 'A' key needs
EPP5 only). to be loaded via
maintenance or a Write
Command VII (modifier
1).
EP01:39:00:7E Internal EPP error (firmware error Yes Remove the terminal Contact your terminal
or software error) from service. service technician.
EP01:3F:00:04 Unsupported command, algorithm, Yes If the condition persists, Contact your terminal
or mode remove the terminal service technician.
from service. Check revision level of
EPP.
EP01:3F:00:05 1) Unauthorized command (device Yes If the condition persists, Contact your terminal
is locked, has timed out, or is not remove the terminal service technician.
initialized) from service.
2) PIN access limit reached (more

than 120 PIN encryptions /
verifications in one hour). Possible
fraud attempt.
EP01:3F:00:0D 1) Invalid or unsupported data. Yes 1) If the condition 1) Contact your
persists, remove the terminal service
terminal from service. technician.
2) An attempt is made to load a 2) A new key must be 2) No on-site action
DES key that has the same value issued by the Host. required.
in both key halves or the key being
loaded is a "Weak" key. (PCI
EPP5 only)
3) Unknown/Invalid option. May 3) None 3) Check the PIN Pad
indicate that 91x is con&filig;gured configuration in ACU.
to use a Universal/Basic EPP and
a VISA/PCI EPP is in use.

EP01:3F:00:12 Sequence error. There is no PIN. Yes Not applicable No on-site action is
required.
EP01:3F:00:19 1) Data area is full (out of memory) Yes 1) If the condition 1) Contact your
persists, remove the terminal service
terminal from service. technician.
2) An attempt is being made to 2) A new key must be 2) No on-site action is
load a key that has already been issued by the Host. required.
used since the 'A' key was last
changed. (PCI EPP5 only)
EP01:3F:00:1A Invalid key usage Yes Check the pin pad If the problem persists,
configuration to make contact your terminal
sure it matches the type service technician.
of Epp in use.
EP01:3F:00:1E Invalid key. An attempt was made Yes Reload DES keys. No on-site action is
to use a nonexistent key or a key required.
with an invalid ID.
EP01:3F:00:56 PIN formatting failure (format not Yes Not applicable No on-site action is
supported) or PIN length error required.
EP01:3F:00:B2 User error. The device is Yes If the condition persists, Contact your terminal
inoperable because a person is remove the terminal service technician.
preventing proper operation. from service.
EP01:3F:00:C0 Stuck key. A key has been stuck Yes Remove the terminal Check for a stuck key.
for at least 5 minutes. from service. If the problem persists,
service technician.
EP01:3F:00:D1 Certificate check failed (invalid Yes Check that the Remote No on-site action is
certification state or invalid format) Key Transport required.
command is properly
formatted
3.13 LC01 - LCD Failure Detection Device (LFD)
This section describes the MDS statuses for the LFD. The device type and number as it appears in these MDS
statuses is LC01. Refer to Table 3-12 for the MDS statuses for the LCD Failure Detection Device (LFD).
Table 3-12 LC01 - LCD Failure Detection Device (LFD) Statuses

Sent to
LC01:38:00:00 Internal communciations fault on Yes Take the terminal out of Contact your
power up. Device did not go online service and contact your terminal service
after 2 minutes. terminal service technician. technician.
LC01:3A:36:01 Video signal is missing. Yes Take terminal out of service Contact your
and contact your terminal terminal service
service technician. technician.
3.14 PR01 - Receipt Printer
This section describes the MDS statuses for the receipt printer. The device type and number as it appears in
these MDS statuses is PR01. Refer to Table 3-13 for the MDS statuses for the receipt printer.
Table 3-13 PR01 - Receipt Printer Statuses
Sent to
PR01:23:00:00 Consumer timeout. The Yes Clear the receipt No on-site action is required.
receipt was presented to the printer by retaining or
consumer, but the consumer dumping the receipt.
did not take the receipt. Continue normal
transaction
processing.
PR01:2D:50:nn Supply of paper is running Yes Continue normal Replenish the supply of paper.
low. transaction
processing.
PR01:30:nn:nn The receipt printer rejected a Yes No network action is No on-site action is required.
command. required.
PR01:38:23:30 The receipt printer failed to Yes If receipts are Restart the terminal software.
respond to a command (reset required for
device) within the allotted transactions, remove If the problem persists, contact
time. the terminal from your terminal service
service. If the terminal technician.
remains in service,
discontinue using the
receipt printer.
respond to a command (idle required for
device) within the allotted transactions, remove If the problem persists, contact
remains in service,
receipt printer.
respond to a command required for
(return device configuration transactions, remove If the problem persists, contact
data) within the allotted time. the terminal from your terminal service
remains in service,
receipt printer.
(return device ROM CRCs) transactions, remove If the problem persists, contact
within the allotted time. the terminal from your terminal service
remains in service,
receipt printer.
respond to a command (print required for
on device) within the allotted transactions, remove If the problem persists, contact
remains in service,
receipt printer.
(move to top of form, burst transactions, remove If the problem persists, contact
and deliver form) within the the terminal from your terminal service
allotted time. service. If the terminal technician.
remains in service,
receipt printer.
PR01:38:30:nn During the initialization of the Yes If receipts are Restart the terminal software.
receipt printer, the printer required for
responded to a command transactions, remove If the problem persists, contact
(reset device) with an invalid the terminal from your terminal service
completion status. service. If the terminal technician.
remains in service,
receipt printer.
(idle device) with an invalid the terminal from your terminal service
completion status. service. If the terminal technician.
remains in service,
receipt printer.
(return device configuration the terminal from your terminal service
data) with an invalid service. If the terminal technician.
completion status. remains in service,
receipt printer.
(return device ROM CRCs) the terminal from your terminal service
with an invalid completion service. If the terminal technician.
status. remains in service,
receipt printer.
PR01:38:51:nn The receipt printer is not Yes If receipts are Restart the terminal software.
communicating with Agilis 3 required for
91x. transactions, remove If the problem persists, contact
the terminal from your terminal service
remains in service,
receipt printer.
PR01:38:60:nn The receipt printer failed to Yes If receipts are Restart the terminal software.
initialize. required for
transactions, remove If the problem persists, contact
remains in service,
receipt printer.
PR01:38:62:nn The receipt printer is not Yes If receipts are Restart the terminal software.
communicating with Agilis 3 required for
91x. transactions, remove If the problem persists, contact

remains in service,
receipt printer.
PR01:38:nn:nn Internal communications Yes If receipts are Check the receipt printer
error required for cables for a loose connection.
transactions, remove Restart the terminal software.
the terminal from
service. If the terminal If the problem persists, contact
remains in service, your terminal service
discontinue using the technician.
receipt printer.
PR01:39:40:01 Hardware error Yes If receipts are Check for a paper jam or other
required for blockage in the receipt printer.
transactions, remove If the problem persists, contact
remains in service,
receipt printer.
PR01:39:40:02 The receipt printer detected a Yes If receipts are Power the terminal off and
voltage error and has failed required for back on. If the problem
to complete the operation transactions, remove persists, contact your terminal
the terminal from service technician.
service. If the terminal
remains in service,
receipt printer.
PR01:39:40:04 The receipt printer detected a Yes If receipts are Make sure the receipt printer's
print head unlocked error and required for hinged cover is in the locked
has failed to complete the transactions, remove position. If the problem
operation the terminal from persists, contact your terminal
service. If the terminal service technician.
remains in service,
receipt printer.
PR01:39:44:00 Equipment fault Yes If receipts are Contact your terminal service
required for technician.
transactions, remove
the terminal from
remains in service,
receipt printer.
PR01:39:44:nn The receipt printer failed to Yes If receipts are Contact your terminal service
find the head home position required for technician.
during the last print transactions, remove
operation. the terminal from
remains in service,
receipt printer.
PR01:39:45:nn Both of the following events Yes If receipts are Contact your terminal service
occurred: required for technician.
1) The receipt printer failed to the terminal from
find the head home position service. If the terminal
during the last print remains in service,

operation. discontinue using the
receipt printer.
2) The receipt printer
detected a continuous top-of-
form mark while searching for
top-of-form.
receipt printer.
2) The receipt printer did not
detect a top-of-form mark
while searching for top-of-
form.
PR01:39:50:01 Supply of paper is running Yes If receipts are Replenish the supply of paper.
low. A hardware error might required for Check for a paper jam or other
have occurred at the same transactions, remove blockage in the receipt printer.
time. the terminal from
receipt printer.
PR01:39:50:04 The receipt printer detected a Yes If receipts are Install and new roll of forms
print head unlocked error and required for and make sure the receipt
low supplies. It has failed to transactions, remove printer's hinged cover is in the
complete the operation the terminal from locked position. If the print
service. If the terminal head unlocked error persists or
remains in service, paper low is reported errantly,
discontinue using the contact your terminal service
receipt printer. technician.
receipt printer.
2) The paper supply is
running low.
PR01:39:55:nn All of the following events Yes If receipts are Contact your terminal service
receipt printer.
top-of-form.

running low.
receipt printer.
form.

running low.
PR01:39:60:01 Supply of paper has run out. Yes If receipts are Replenish the supply of paper.
A hardware error might have required for Check for a paper jam or other
occurred at the same time. transactions, remove blockage in the receipt printer.
the terminal from
receipt printer.
PR01:39:60:04 The receipt printer detected a Yes If receipts are Install and new roll of forms
print head unlocked error and required for and make sure the receipt
supplies out. It has failed to transactions, remove printer's hinged cover is in the
complete the operation the terminal from locked position. If the print
service. If the terminal head unlocked error persists or
remains in service, paper out is reported errantly,
discontinue using the contact your terminal service
receipt printer. technician.
receipt printer.
2) The paper supply has run
out.
receipt printer.
top-of-form.

out.
receipt printer.
form.

out.
PR01:3C:41:00 The receipt printer detected a Yes If the problem is Check for a paper jam in the
continuous top-of-form mark. infrequent, action receipt printer. Verify that the
might not be required. paper is loaded correctly, with
If the problem the top-of-form mark oriented
persists, initiate the properly.
on-site action.
If the problem persists, contact
technician.
PR01:3C:42:00 The receipt printer cannot Yes If the problem is Check for a paper jam in the
detect a top-of-form mark. infrequent, action receipt printer. Verify that the
might not be required. paper is loaded correctly, with
If the problem the top-of-form mark oriented
persists, initiate the properly. Verify that the TOF
on-site action. parameter is set correctly in the
receipt printer device
properties.
If the problem persists, contact

technician.
PR01:3C:48:00 Transport entry sensor Yes Leave the terminal in Inspect the sensor for a
malfunction service. The receipt blockage. If the sensor is not
printer can continue blocked, contact your terminal
to operate without the service technician.
ability to confirm
retains.
If the problem
persists, initiate the
on-site action.
PR01:3D:40:05 The retain bin is full. Yes If receipts are Empty the retain bin. Check for
required for a possible paper jam. If the
transactions, remove problem persists, contact your
the terminal from terminal service technician.
remains in service,

receipt printer.
PR01:3D:60:0D The retain bin is full or Yes Remove the receipt Empty the delivery module's
jammed. printer from service. retain bin. Remove any
receipts that may have jammed
at the entry of the bin.
PR01:3D:60:nn Supply of paper has run out. Yes If receipts are Replenish the supply of paper.
required for
the terminal from
remains in service,
receipt printer.
PR01:3E:00:00 1) Self-test failed (operational Yes Not applicable No on-site action is required.
command processing). The
receipt printer is not present
or is not enabled.
2) Format error detected in

the print data. The most likely
cause is an incomplete
control sequence or too
much print data between line
terminators (CR or LF).
PR01:3E:00:01 Data error. The data error Yes If receipts are Contact your terminal service
status could be the result of required for technician.
incorrect print data, an transactions, remove
incorrect software device the terminal from
configuration, or a problem service. If the terminal
with XFS forms and media remains in service,
definitions. discontinue using the
receipt printer.

service technician.
PR01:3E:02:06 The ribbon cartridge is Yes Remove the receipt Verify that the ribbon cartridge
missing. printer from service. is properly installed and the
hinge lid is fully closed. If the
fault is repetitive, contact your
terminal service technician.
PR01:3E:02:07 There is a delivery module Yes If the fault is Clear any paper jams in the
positioning fault. There may repetitive, remove the delivery module. If the fault is
be a paper jam in the delivery receipt printer from repetitive, contact your terminal
module. operation and contact service technician.
technician.
PR01:3E:02:0A There may be a paper jam in Yes Remove the receipt Clear any paper jams beneath
the delivery module. printer from service. the delivery module's sensors.
If the fault is repetitive, contact
technician.
PR01:3E:02:0E The cutter has failed or the Yes If the fault is A possible cutter failure or
paper is out. repetitive, remove the paper jam. Confirm the cutter
receipt printer from operation by printing a test
operation and contact form. If the fault still exists,
your terminal service contact your terminal service

technician. technician.
PR01:3E:10:01 Data error. A paper supply Yes If receipts are Replenish the supply of paper.
low condition occurred at the required for
same time. transactions, remove Also, contact your terminal
The data error status could service. If the terminal
be the result of incorrect print remains in service,
data, an incorrect software discontinue using the
device configuration, or a receipt printer.
problem with XFS forms and
media definitions.
PR01:3E:20:01 Data error. A paper supply Yes If receipts are Replenish the supply of paper.
out condition occurred at the required for
same time. transactions, remove Also, contact your terminal
The data error status could service. If the terminal
be the result of incorrect print remains in service,
data, an incorrect software discontinue using the
device configuration, or a receipt printer.
problem with XFS forms and
media definitions.
PR01:3E:40:03 The receipt printer detected a Yes Leave the terminal in No on-site action is required. If
print head overheat error and service. The receipt the error persists, contact your
has failed to complete the printer will continue to terminal service technician.
operation operate, slower, in a
degraded mode. If the
error persists, contact
technician.
PR01:3E:40:06 Dump error. The receipt Yes If receipts are Check for a paper jam in the
might not have been required for receipt printer. If the problem
dumped. transactions, remove persists, contact your terminal
remains in service,
receipt printer.
PR01:3E:40:07 Paper jam Yes If receipts are Check for a paper jam in the
required for receipt printer. If the problem
transactions, remove persists, contact your terminal
remains in service,
receipt printer.
PR01:3E:40:08 Deliver error. The receipt Yes If receipts are Check for a paper jam in the
might not have been required for receipt printer. If the problem
delivered to the consumer. transactions, remove persists, contact your terminal
remains in service,
receipt printer.
PR01:3E:40:09 Cut error. The receipt might Yes If receipts are Check for a paper jam. If the
not have been delivered to required for problem persists, contact your
the consumer. transactions, remove terminal service technician.

the terminal from
remains in service,
receipt printer.
PR01:3E:41:nn The receipt printer detected a Yes If receipts are Check for a paper jam, torn
continuous top-of-form mark required for paper, paper skewing, or paper
while searching for top-of- transactions, remove slippage.
form. the terminal from
service. If the terminal If none of these problems has
remains in service, occurred, contact your terminal
discontinue using the service technician.
receipt printer.
PR01:3E:42:nn The receipt printer did not Yes If receipts are Check for a paper jam, torn
detect any top-of-form mark required for paper, paper skewing, or paper
while searching for top-of- transactions, remove slippage.
form. the terminal from
service. If the terminal If none of these problems has
remains in service, occurred, contact your terminal
discontinue using the service technician.
receipt printer.
PR01:3E:50:03 The receipt printer detected a Yes Leave the terminal in Install and new roll of forms. If
print head overheat error and service. The receipt the print head overheat error
low supplies. It has failed to printer will continue to persists or paper low is
complete the operation operate, slower, in a reported errantly, contact your
degraded mode. terminal service technician.
PR01:3E:50:06 Dump error. The receipt Yes If receipts are Replenish the supply of paper.
might not have been required for Check for a paper jam in the
dumped. A paper supply low transactions, remove receipt printer. If the problem
condition occurred at the the terminal from persists, contact your terminal
same time. service. If the terminal service technician.
remains in service,
receipt printer.
PR01:3E:50:07 Paper jam. A paper supply Yes If receipts are Replenish the supply of paper.
low condition occurred at the required for Check for a paper jam in the
same time. transactions, remove receipt printer. If the problem
the terminal from persists, contact your terminal
remains in service,
receipt printer.
PR01:3E:50:08 Deliver error. The receipt Yes If receipts are Replenish the supply of paper.
delivered to the consumer. A transactions, remove receipt printer. If the problem
paper supply low condition the terminal from persists, contact your terminal
occurred at the same time. service. If the terminal service technician.
remains in service,
receipt printer.
PR01:3E:50:09 Cut error. The receipt might Yes If receipts are Replenish the supply of paper.
not have been delivered to required for Check for a paper jam. If the
the consumer. A paper transactions, remove problem persists, contact your
supply low condition occurred the terminal from terminal service technician.
at the same time. service. If the terminal
remains in service,

receipt printer.
PR01:3E:51:nn Both of the following events Yes If receipts are Replenish the supply of paper.
occurred: required for
transactions, remove Check for a paper jam, torn
1) The receipt printer the terminal from paper, paper skewing, or paper
detected a continuous top-of- service. If the terminal slippage.
form mark while searching for remains in service,
top-of-form. discontinue using the
If no paper jam or similar
receipt printer.
problem has occurred, contact
2) The paper supply is your terminal service
running low. technician.
1) The receipt printer did not the terminal from paper, paper skewing, or paper
detect any top-of-form mark service. If the terminal slippage.
while searching for top-of- remains in service,
form. discontinue using the
receipt printer.
2) The paper supply is your terminal service
running low. technician.
PR01:3E:60:03 The receipt printer detected a Yes If receipts are Install and new roll of forms. If
print head overheat error and required for the print head overheat error
supplies out. It has failed to transactions, remove persists or paper out is
complete the operation the terminal from reported errantly, contact your
service. If the terminal terminal service technician.
remains in service,
receipt printer.
PR01:3E:60:06 Dump error. The receipt Yes If receipts are Replenish the supply of paper.
dumped. A paper supply out transactions, remove receipt printer. If the problem
condition occurred at the the terminal from persists, contact your terminal
same time. service. If the terminal service technician.
remains in service,
receipt printer.
PR01:3E:60:07 Paper jam. A paper supply Yes If receipts are Replenish the supply of paper.
out condition occurred at the required for Check for a paper jam in the
same time. transactions, remove receipt printer. If the problem
the terminal from persists, contact your terminal
remains in service,
receipt printer.
PR01:3E:60:08 Deliver error. The receipt Yes If receipts are Replenish the supply of paper.
delivered to the consumer. A transactions, remove receipt printer. If the problem
paper supply out condition the terminal from persists, contact your terminal
occurred at the same time. service. If the terminal service technician.
remains in service,
receipt printer.
PR01:3E:60:09 Cut error. The receipt might Yes If receipts are Replenish the supply of paper.
not have been delivered to required for Check for a paper jam. If the
the consumer. A paper transactions, remove problem persists, contact your

supply out condition occurred the terminal from terminal service technician.
at the same time. service. If the terminal
remains in service,
receipt printer.
1) The receipt printer the terminal from paper, paper skewing, or paper
detected a continuous top-of- service. If the terminal slippage.
form mark while searching for remains in service,
top-of-form. discontinue using the
receipt printer.
2) The paper supply has run your terminal service
out. technician.
1) The receipt printer did not the terminal from paper, paper skewing, or paper
detect any top-of-form mark service. If the terminal slippage.
while searching for top-of- remains in service,
form. discontinue using the
receipt printer.
2) The paper supply has run your terminal service
out. technician.
PR01:3F:00:03 Corrupted print data Yes If the problem No on-site action is required.
terminal service
technician.
PR01:3F:00:08 A document was not found Yes If the fault is Clear any jams. If the fault is
during the presentation repetitive, remove the repetitive, contact your terminal
attempt. There is a possible receipt printer from service technician.
sequence error, paper jam in operation and contact
the delivery module, or your terminal service
sensor failure. technician.
PR01:3F:00:0B Difficulty locating the top-of- Yes If the fault is Verify that the actual top-of-
form marks on the paper. repetitive, remove the form marks match the
The receipt printer settings receipt printer from statement printer settings. The
may not match the actual operation and contact settings can be checked in
form. The form lengths may your terminal service Maintenance mode using the
be incorrectly cut. technician. Edit Device Parameters
command in the Installation
menu. Correct any settings that
do not match the actual form. If
the fault persists, contact your
PR01:3F:00:0F The midway sensor is not Yes Schedule service. Verify proper operation of the
operating. The statement printer midway sensor using
can be operated in Maintenance diagnostics.
the degraded mode.
PR01:3F:00:10 Document not found during Yes If the fault is Clear delivery area for a
retain operation. Possible repetitive, contact possible jam. If repetitive, verify
jam or sequence error your terminal service proper operation of the midway
caused by consumer technician. sensor using Maintenance
removing jam. This fault may diagnostics.
be sent as part of a terminal If the problem persists, contact

software attempt to your terminal service
automatically clear a technician.
sequence fault.
PR01:3F:23:30 The receipt printer failed to Yes If the problem No on-site action is required.
respond to a command (reset persists, contact your
device) within the allotted terminal service
time. technician.
respond to a command (idle persists, contact your
device) within the allotted terminal service
time. technician.
respond to a command persists, contact your
(return device configuration terminal service
data) within the allotted time. technician.
(return device ROM CRCs) terminal service
within the allotted time. technician.
respond to a command (print persists, contact your
on device) within the allotted terminal service
time. technician.
(enable paper advance terminal service
button on the receipt printer) technician.
within the allotted time.
respond to a command (burst persists, contact your
and deliver form) within the terminal service
allotted time. technician.
(move to top of form, burst terminal service
and deliver form) within the technician.
allotted time.
(retain form) within the terminal service
(dump form) within the terminal service
PR01:3F:40:0A There is no receipt for the Yes No network action is No on-site action is required.
receipt printer to deliver. The required.
receipt printer might have
attempted a deliver operation
before performing a print
operation.
PR01:3F:40:0B There is no receipt for the Yes No network action is No on-site action is required.
receipt printer to retain. The required.
consumer might have taken
the receipt before the receipt

printer could retain it, or the
receipt printer might have
attempted a retain operation
before performing a print
operation.
PR01:3F:40:40 Unexpected or unknown fault Yes If the problem No on-site action is required.
persists, discontinue
using the receipt
printer and contact
technician.
PR01:3F:40:60 A document retain command Yes The network should No on-site action is required
was automatically done. The be aware that the
presented documents have consumer may not
been retained. have taken the
document.
PR01:3F:40:61 A document dump was Yes Continue normal No on-site action is required.
performed automatically. transaction
processing. Note that
the consumer might
not have received a
receipt.
PR01:3F:nn:nn The receipt printer responded No No network action is Not applicable
to a command with an invalid required.
completion status. The
format is :3F:xx:yy, where xx
represents the command
code, and yy represents the
completion status code.
The valid command codes

are as follows:
30 - reset device
31 - idle device
34 - return device
configuration data
37 - return device ROM
CRCs41 - print on device
42 - enable paper advance
button on the receipt printer
43 - burst and deliver form
45 - move to top of form,
burst and deliver form47 -
retain form
48 - dump form
The valid completion status

codes are as follows:
31 - device idling
34 - device configuration data
37 - device ROM CRCs

39 - device hard fault
3E - device fault
3F - device warning
41 - print command
completed
42 - paper advance button
enabled
43 - form burst and delivered
45 - TOF search, burst, and
deliver completed
47 - form retained
48 - form dumped
3.15 PR02 - Journal Printer
This section describes the MDS statuses for the journal printer. The device type and number as it appears in
these MDS statuses is PR02. Refer to Table 3-14 for the MDS statuses for the journal printer.
Table 3-14 PR02 - Journal Printer Statuses

Sent to
PR02:2D:50:nn Supply of paper is running low. Yes No network action is Replenish the supply of
required. paper.
PR02:30:nn:nn The journal printer rejected a Yes No network action is No on-site action is
command. required. required.
PR02:38:23:30 The journal printer failed to No If a printed journal is Restart the terminal
respond to a command (reset required for software.
device) within the allotted time. transactions, remove the
terminal from service. If If the problem persists,
the terminal remains in contact your terminal
service, discontinue service technician.
using the journal printer.
respond to a command (idle required for software.
device) within the allotted time. transactions, remove the
respond to a command (return required for software.
device configuration data) transactions, remove the
within the allotted time. terminal from service. If If the problem persists,
respond to a command (return required for software.
device ROM CRCs) within the transactions, remove the
allotted time. terminal from service. If If the problem persists,
PR02:38:30:nn During the initialization of the No If a printed journal is Restart the terminal
journal printer, the printer required for software.
responded to a command transactions, remove the
(reset device) with an invalid terminal from service. If If the problem persists,
completion status. the terminal remains in
service, discontinue contact your terminal

using the journal printer. service technician.
responded to a command (idle transactions, remove the
device) with an invalid terminal from service. If If the problem persists,
completion status. the terminal remains in contact your terminal
(return device configuration terminal from service. If If the problem persists,
data) with an invalid the terminal remains in contact your terminal
completion status. service, discontinue service technician.
(return device ROM CRCs) terminal from service. If If the problem persists,
with an invalid completion the terminal remains in contact your terminal
status. service, discontinue service technician.
PR02:38:51:nn The journal printer is not No If a printed journal is Restart the terminal
communicating with Agilis 3 required for software.
91x. transactions, remove the
PR02:38:60:nn The journal printer failed to No If a printed journal is Restart the terminal
initialize. required for software.
transactions, remove the
PR02:38:62:nn The journal printer is not No If a printed journal is Restart the terminal
communicating with Agilis 3 required for software.
91x. transactions, remove the
PR02:38:nn:nn Internal communications error. No If a printed journal is Check the journal printer
The journal printer did not required for cables for a loose
respond within the allotted transactions, remove the connection. Restart the
time. terminal from service. If terminal software.
the terminal remains in
service, discontinue If the problem persists,
using the journal printer. contact your terminal
service technician.
PR02:39:40:01 Flash error No If a printed journal is Check the journal printer
required for cables for a loose
transactions, remove the connection. Restart the
terminal from service. If terminal software.
the terminal remains in If the problem persists,

service, discontinue contact your terminal
using the journal printer. service technician.
PR02:39:40:04 The journal printer detected a Yes Take the terminal out of Make sure the printer's
print head unlocked error and service if journal record hinged cover is in the
has failed to complete the of transaction is locked position. If the error
operation. required. If the terminal persists, contact your
is left in-service, terminal service technician.
printer.
PR02:39:44:00 Hardware error No If a printed journal is Contact your terminal
required for service technician.
terminal from service. If
service, discontinue

service technician.
PR02:39:44:nn The journal printer failed to No If a printed journal is Contact your terminal
find the head home position required for service technician.
during the last print operation. transactions, remove the

service technician.
PR02:39:50:04 The journal printer detected a Yes Take the terminal out of Install a new roll of forms
print head unlocked error and service if journal record and make sure the printer's
low supplies. It has failed to of transaction is hinged cover is in the
complete the operation. required. If the terminal locked position. If the print
is left in-service, head unlocked error
discontinue using the persists or paper low is
printer. reported errantly, contact
technician.
jam and low supplies. It has service if journal record and inspect for a possible
failed to complete the of transaction is paper jam. If the jam error
operation. required. If the terminal persists or paper low is
is left in-service, reported errantly, contact
discontinue using the your terminal service
printer. technician.
PR02:39:54:00 Supply of paper is running low. No If a printed journal is Replenish the supply of
A hardware error might have required for paper. Check for a paper
occurred at the same time. transactions, remove the jam or other blockage in
terminal from service. If the journal printer.
service technician.
PR02:39:54:nn The journal printer failed to No If a printed journal is Replenish the supply of
find the head home position required for paper. Check for a paper
during the last print operation. transactions, remove the jam or other blockage in
Also, the paper supply is terminal from service. If the journal printer.
running low. the terminal remains in
service technician.
print head unlocked error and service if journal record and make sure the printer's
supplies out. It has failed to of transaction is hinged cover is in the
complete the operation. required. If the terminal locked position. If the print
is left in-service, head unlocked error
discontinue using the persists or paper out is
printer. reported errantly, contact
technician.
jam and supplies out. It has service if journal record and inspect for a possible
failed to complete the of transaction is paper jam. If the jam error
operation. required. If the terminal persists or paper out is
is left in-service, reported errantly, contact
discontinue using the your terminal service
printer. technician.
PR02:39:64:00 Supply of paper has run out. A No If a printed journal is Replenish the supply of
hardware error might have required for paper. Check for a paper
occurred at the same time. transactions, remove the jam or other blockage in
service technician.
PR02:39:64:nn The journal printer failed to No If a printed journal is Replenish the supply of
find the head home position required for paper. Check for a paper
during the last print operation. transactions, remove the jam or other blockage in
Also, the paper supply has run terminal from service. If the journal printer.
out. the terminal remains in
service technician.
PR02:3D:60:nn Supply of paper has run out. No If a printed journal is Replenish the supply of
required for paper.
PR02:3E:00:00 1) Self-test failed (operational No Not applicable No on-site action is
command processing). The required.
receipt printer is not present or
is not enabled.
2) Format error detected in the

print data. The most likely
cause is an incomplete control
sequence or too much print
data between line terminators
(CR or LF).
PR02:3E:00:01 Data error. The data error No If a printed journal is Contact your terminal
status could be the result of required for service technician.
incorrect print data, an transactions, remove the
incorrect software device terminal from service. If
configuration, or a problem the terminal remains in
with XFS forms and media service, discontinue
definitions. using the journal printer.

service technician.
PR02:3E:23:41 The journal printer failed to No If the problem persists, No on-site action is
respond to a command (print contact your terminal required.
on device) within the allotted service technician.
time.
PR02:3E:40:03 The journal printer detected a Yes Leave the terminal in No on-site action is
print head overheat error and service. The printer will required. If the error
has failed to complete the continue to operate, persists, contact your
operation slower, in a degraded terminal service technician.
mode. If the error
terminal service
technician.
PR02:3E:40:07 Paper jam No If a printed journal is Check for a paper jam in
required for the journal printer. If the
transactions, remove the problem persists, contact
terminal from service. If your terminal service
the terminal remains in technician.
PR02:3E:50:03 The receipt printer detected a Yes Leave the terminal in Install a new roll of forms. If
print head overheat error and service. The printer will the print head overheat
low supplies. It has failed to continue to operate, error persists or paper low
complete the operation slower, in a degraded is reported errantly, contact
mode. If the error your terminal service
persists, contact your technician.
terminal service
technician.
PR02:3E:50:07 Paper jam. A paper supply low No If a printed journal is Replenish the supply of
condition occurred at the same required for paper. Check for a paper
time. transactions, remove the jam or other blockage in
service technician.
PR02:3E:60:03 The receipt printer detected a Yes Leave the terminal in Install a new roll of forms. If
print head overheat error and service. The printer will the print head overheat
supplies out. It has failed to continue to operate, error persists or paper out
complete the operation slower, in a degraded is reported errantly, contact
mode. If the error your terminal service
persists, contact your technician.
terminal service
technician.
PR02:3E:60:07 Paper jam. A paper supply out No If a printed journal is Replenish the supply of
condition occurred at the same required for paper. Check for a paper
time. transactions, remove the jam or other blockage in

service technician.
PR02:3F:00:03 Corrupted print data No If the problem persists, No on-site action is
contact your terminal required.
service technician.
PR02:3F:23:30 The journal printer failed to No If the problem persists, No on-site action is
respond to a command (reset contact your terminal required.
device) within the allotted time. service technician.
respond to a command (idle contact your terminal required.
device) within the allotted time. service technician.
respond to a command (return contact your terminal required.
device configuration data) service technician.
respond to a command (return contact your terminal required.
device ROM CRCs) within the service technician.
allotted time.
respond to a command (print contact your terminal required.
on device) within the allotted service technician.
time.
respond to a command contact your terminal required.
(enable paper advance button service technician.
on printer) within the allotted
time.
respond to a command (burst contact your terminal required.
and deliver form) within the service technician.
allotted time.
respond to a command (move contact your terminal required.
to top of form, burst and service technician.
deliver form) within the allotted
time.
PR02:3F:23:nn The journal printer failed to No If the problem persists, No on-site action is
respond to a command within contact your terminal required.
the allotted time. service technician.
PR02:3F:40:40 Unexpected or unknown fault No If the problem persists, No on-site action is
discontinue using the required.
journal printer and
service technician.
PR02:3F:nn:nn The journal printer responded No No network action is Not applicable
to a command with an invalid required.
completion status. The format
is :3F:xx:yy, where xx
represents the command
code, and yy represents the
completion status code.
The valid command codes are

as follows:
30 - reset device
31 - idle device
34 - return device
configuration data
37 - return device ROM
CRCs41 - print on device
42 - enable paper advance
button on printer
43 - burst and deliver form
45 - move to top of form, burst
and deliver form
The valid completion status

codes are as follows:
31 - device idling
34 - device configuration data
37 - device ROM CRCs
39 - device hard fault
3E - device fault
3F - device warning
41 - print command completed
42 - paper advance button

enabled
43 - form burst and delivered
45 - TOF search, burst, and
deliver completed
3.16 PR03 - Electronic Journal
This section describes the MDS statuses for the electronic journal. The device type and number as it appears in
these MDS statuses is PR03. Refer to Table 3-15 for the MDS statuses for the electronic journal.
Table 3-15 PR03 - Electronic Journal Statuses

Sent to
PR03:39:44:40 EDC reported an Yes No network action Try to use a different diskette.
operating system fatal is required.
error when it If the problem persists, contact your
attempted to access terminal service technician.
the EDC diskette.
PR03:3D:40:46 File does not exist (no No If EDC is required Restart the EmPower application.
local data file to for transactions,
archive; response to remove the If the problem persists, contact your
archive command). terminal from terminal service technician.
service.
The electronic journal data file is always
created by the EmPower when the
electronic journal is enabled, so it should
always exist. If the file does not exist,
some error occurred and the journal
should be restarted.
PR03:3D:40:48 Timeout (file locked Yes No network action Ensure that the local electronic journal
by another process). is required. log file is not being examined in an
editor (EJLogFile.dat).
If the problem persists, contact your

PR03:3D:60:40 EDC detected a Disk Yes No network action Insert an offline media (diskette, CD or
Full condition. is required. removable media) with free space
available.
3.17 SD01 - Envelope Dispenser
This section describes the MDS statuses for the envelope dispenser. The device type and number as it appears
in these MDS statuses is SD01. Refer to Table 3-16 for the MDS statuses for the envelope dispenser.
NOTE
For depositories that combine deposit functionality with envelope dispensing functionality, this section
provides the MDS statuses for the envelope dispensing functions only. For the MDS statuses for the
deposit functions, refer to Section 3.8.
Table 3-16 SD01 - Envelope Dispenser Statuses

Sent to
SD01:2D:00:01 The supply of envelopes is Yes Continue envelope Replenish the supply
running low. dispensing. of envelopes.
SD01:3D:00:01 The envelope dispenser is Yes Remove the envelope Replenish the supply
empty or missing. dispenser from operation. of envelopes.
SD01:3E:00:35 A jam has occurred in the Yes Remove the envelope Clear the jam.
envelope dispenser. dispenser from operation.
3.18 SP01 - Statement Printer
This section describes the MDS statuses for the statement printer. The device type and number as it appears in
these MDS statuses is SP01. Refer to Table 3-17 for the MDS statuses for the statement printer.
Table 3-17 SP01 - Statement Printer Statuses

Sent to
SP01:00:00:00 The statement printer Yes Not applicable Not applicable
device performed a
self-test, and no errors
occurred.
SP01:23:nn:00 The device application Yes Take the statement printer out- Contact your terminal
[1] did not start a of-service. service technician.
command request
within the expected
period of time. The
device is busy or is out-
of-service.
SP01:24:nn:00 The consumer has Yes Retry the transaction at a later No on-site action is
[1] canceled the requested time if necessary. required.
operation.
SP01:2D:30:04 The paper supply is Yes Schedule the paper Replenish the paper
low. replenishment. supply.
SP01:38:00:00 Internal Yes Not applicable Check the statement
communications printer cables for a
problem loose connection. If the
problem persists,
service technician.
SP01:38:00:41 Internal Yes Not applicable Check the statement
communications printer cables for a
problem loose connection. If the
problem persists,
service technician.
SP01:38:30:nn Device timeout while Yes If nn is a print command (41), do If fault is repetitive,
performing command a retain/form feed/retain and contact your terminal
nn. There is a possible retry the transaction. If nn is a service technician.
hardware or software paper handling command (43,
problem with the 46), retry the command.
printer.
SP01:38:40:nn The device application Yes Take the statement printer out- If the command is a
is not responding to the of-service. valid one for the device,
command requests. try to restart the
There is an unknown terminal. If the condition
command, or the persists, contact your
device application is terminal service
not running. technician.
SP01:39:00:00 Hardware error Yes Remove the printer from service. Contact your terminal
service technician.
There is a possible
problem with the printer
hardware or there is a
file access problem.
Verify that the Flash file
is installed on the hard
drive and that the
installation setup paths
are valid.
SP01:3A:00:0A The statement printer Yes Take the statement printer out of Inspect for possible
has detected a cut service. paper jam in cutter. If
failure and has failed to the error persists,
complete the operation. contact your terminal
service technician.
SP01:3A:00:0E The cutter has failed. Yes If the fault is repetitive, remove A possible cutter failure
the printer from operation. or paper jam. Confirm
the cutter operation by
printing a test form. If
the fault still exists,
service technician.
SP01:3D:nn:04 The paper supply is Yes Remove the printer from service. Replenish the paper
[1] out. supply.
SP01:3E:00:00 If this status is received Yes Not applicable Not applicable
during an op-
commanded self-test,
the device was
specifically requested
to do a self-test but was
not enabled or present.
SP01:3E:00:02 There is a top-of-form Yes If the fault is repetitive, remove Clear any paper jams in
sensor fault. The the printer from operation. the entry guide. If the
sensor is stuck at fault is repetitive,
black. contact your terminal
service technician.
SP01:3E:00:03 There is a top-of-form Yes If the fault is repetitive, remove Ensure that the paper is
sensor fault. The the printer from operation. loaded with the top-of-
sensor is stuck at form marks facing
white. downward and located
on the correct side.
Clear any paper jam in
the print area. If the
problem is repetitive,
service technician.
SP01:3E:00:05 The hinged print head Yes Remove the printer from service. Make sure the printer's
is unlocked with the hinged print head is in
thermal statement the locked position with
printer. the thermal statement
printer.
SP01:3E:30:05 The hinged print head Yes Remove the printer from service. Make sure the printer's
is unlocked with the hinged print head is in
thermal statement the locked position with
printer. the thermal statement
printer.
SP01:3E:nn:0A There may be a paper Yes Remove the printer from service. Clear any paper jams
[1] jam in the delivery beneath the delivery
module. The sensors module's sensors. If the
are blocked. fault is repetitive,
service technician.
SP01:3E:40:03 The state/function Yes Check that the print file name is Not applicable
handler has detected correct and that the
invalid or corrupted state/function data format is
print data in the print correct. If the condition persists,
file and was unable to contact your terminal service
send the data to the technician.
printer.
SP01:3E:40:04 The state/function Yes Check that the print file name is Not applicable
handler could not find correct and that the
the requested print file. state/function data format is
No print data was sent correct. If the condition persists,
to the printer. contact your terminal service
technician.
SP01:3E:40:05 The state/function Yes Check the print data or the file. Not applicable
handler could not build Correct the function command or
a print data buffer. The state data. If the fault persists,
requested print file or contact your terminal service
print data request size technician.
is either too large or is
corrupted.
SP01:3E:40:30 The device application Yes Take the statement printer out of Not applicable
could not accept the service. Correct the function
command. This is an command or state data.

invalid command for
this device.
SP01:3E:40:34 The print command Yes Take the statement printer out of Not applicable
could not be built due service. Correct the function
to improper network command or the state data.
command data. There
is a state or function
format fault.
SP01:3F:00:01 There is an invalid Yes If the fault is repetitive, remove Verify that the statement
command or sequence. the printer from operation. printer configuration is
There is a possible set up for the required
software fault, or there form dimensions.
is a failed attempt to Otherwise, if restarting
stack forms longer than the terminal application
the stackers capability. does not solve the
problem, contact your
terminal service
technician.
SP01:3F:00:08 A document was not Yes If the fault is repetitive, remove Clear any jams. If the
found during the the printer from operation. fault is repetitive,
presentation attempt. contact your terminal
There is a possible service technician.
sequence error, paper
jam in delivery module,
or sensor failure.
SP01:3F:00:0F The midway sensor is Yes Schedule service. The statement Verify proper operation
not operating. Unable printer can be operated in the of the midway sensor
to confirm retract degraded mode. using Maintenance
operations. diagnostics.
SP01:3F:40:31 The device is not in the Yes The requested network No on-site action is
correct operating mode command was not sent to the required.
to handle the network printer. A possible cause would
command requested. be an improper attempt to
The command is out of operate the printer before the
sequence or the CAS form has cleared the mechanism
mode is active. as a result of a deliver and don't
wait. Another cause would be
that the printer is in use by CAS
and the consumer did not elect to
cancel the operation in an
expected time period.
SP01:3F:40:40 An unexpected or Yes If repetitive, take the statement No on-site action is
unknown fault was printer out of service. required. Contact
returned from the service if the error
statement printer. persists.
SP01:3F:40:62 A document was Yes A document retain or dump must No on-site action is
presented to the be performed to clear the required.
consumer but was not statement printer.
taken in the
programmed amount of
time.
[1]
nn can be any number.
3.19 SY01 - System Stability
This section describes the MDS status for system stability events. A system stability status is identified by an
SY01 before the numerical status data. Refer to Table 3-18for the MDS status for system stability events.
Table 3-18 SY01 - System Stability

Sent to
SY01:3C:80:00 The amount of Yes Not applicable No on-site action is required.
available hard
disk space is OK.
SY01:3C:80:01 The amount of Yes Remove the terminal from The terminal service technician must
available hard service if deposit delete unnecessary files, applications,
disk space is low. transactions are required. old transaction data, etc. from the
Contact your terminal hard drive making the available disk
service technician. space more than the threshold.
3.20 **** - Power-up / SYS
This section describes the MDS status for power-up/SYS events. A power-up status is identified by four asterisks
( **** ) before the numerical status data. Refer to Table 3-19 for the MDS status for power-up/SYS events.
Table 3-19 Power-up Statuses

Sent to Network
MDS Status Description Journal Action On-site Action
****:3F:00:00 Power returned after a power Yes Not applicable No on-site action is
failure. required.
Appendix A
Hexadecimal-to-decimal and Hexadecimal-to-binary Conversion
Refer to Table A-1 for hexadecimal-to-decimal conversion information and to Table A-2 for hexadecimal-to-binary
conversion information.
Table A-1 Hexadecimal-to-decimal

Conversion
First Digit Middle Digit Last Digit
Hexadecimal Hexadecimal Hexdecimal
0=0 0=0 0=0
1 = 256 1 = 16 1=1
2 = 512 2 = 32 2=2
3 = 768 3 = 48 3=3
4 = 1024 4 = 64 4=4
5 = 1280 5 = 80 5=5
6 = 1536 6 = 96 6=6
7 = 1792 7 = 112 7=7
8 = 2048 8 = 128 8=8
9 = 2304 9 = 144 9=9
A = 2560 A = 160 A = 10
B = 2816 B = 176 B = 11
C = 3072 C = 192 C = 12
D = 3328 D = 208 D = 13
E = 3584 E = 224 E = 14
F = 3840 F = 240 F = 15
For example, 1A2 in hexadecimal = 256+160+2 = 418 decimal.
Table A-2
Hexadecimal-to-binary
Conversion
Binary Weights
Hex 8 4 2 1
0 = 0 0 0 0
1 = 0 0 0 1
2 = 0 0 1 0
3 = 0 0 1 1
4 = 0 1 0 0
5 = 0 1 0 1
6 = 0 1 1 0
7 = 0 1 1 1
8 = 1 0 0 0
9 = 1 0 0 1
A = 1 0 1 0
B = 1 0 1 1
C = 1 1 0 0
D = 1 1 0 1
E = 1 1 1 0
F = 1 1 1 1
Refer to the following example:
7 6 5 4 3 2 1 0 7 6 5 4 3 2 1 0 - Bit Numbers
---------------------------------
0 1 0 0 0 0 1 0 : 0 1 1 0 1 0 0 1 - Binary Conversion
---------------------------------
| 4 | | 2 | : | 6 | | 9 | - Hexadecimal Bytes
Appendix B
912 Status Cross-reference
This appendix contains a cross-reference list of 912 status as compared to the MDS status. A single 912 status
can be generated by several different MDS statuses.
First, find the 912 status in the first column of the tables in this appendix. To determine the corrective action
necessary and to obtain additional information, refer to the status definitions in Section 3.
Refer to Table B-1for a cross-reference of 912 After Hour depository statuses.
Table B-1 AH01 (After Hour Depository)

912 Status MDS Statuses Description
2 3 08 AH01:23:00:00 Deposit Timeout
AH01:24:00:00 Deposit Cancelled
AH01:38:00:00 Communication Failure
AH01:3E:42:48 Equipment Fault
2 3 21 AH01:3E:44:40 Cassette Full
AH01:3E:00:00 Network Fault
2 3 01 AH01:3A:41:40 Failure to Unlock
2 3 06 AH01:3E:42:40 Failure to Lock
Refer to Table B-2 for a cross-reference of 912 alarms statuses.
Table B-2 AL01 (Alarms)

1 2 00 AL01:3F:81:00 Ambush detector OFF, burglary sensor OFF, safe door CLOSED
1 2 01 AL01:3F:C1:00 Ambush detector OFF, burglary sensor ON, safe door CLOSED
1 2 02 AL01:3F:80:00 Ambush detector OFF, burglary sensor OFF, safe door OPEN
1 2 03 AL01:3F:C0:00 Ambush detector OFF, burglary sensor ON, safe door OPEN
1 2 04 AL01:3F:01:00 Ambush detector ON, burglary sensor OFF, safe door CLOSED
1 2 05 AL01:3F:41:00 Ambush detector ON, burglary sensor ON, safe door CLOSED
1 2 06 AL01:3F:00:00 Ambush detector ON, burglary sensor OFF, safe door OPEN
1 2 07 AL01:3F:40:00 Ambush detector ON, burglary sensor ON, safe door OPEN
Refer to Table B-3 for a cross-reference of 912 coin dispenser statuses.
Table B-3 CN01 (Coin Dispenser)

2 G 0000 CN01:2D:0m:0n Coin supply low
2 G 0005 CN01:23:00:00 Consumer timeout
CN01:24:00:00 Consumer cancel
2 G 0175 CN01:3D:31:37 Feed failure in hopper 1
2 G 0252 CN01:3E:32:35 Jam failure in hopper 1
2 G 0332 CN01:3E:33:33 Jam between picker and chute sensor
2 G 0353 CN01:3E:00:01 Network fault. Coin dispenser is not present or is not enabled.
2 G 0354 CN01:3D:33:35 Network error. Invalid number of coins or coin amount.
2 G 0602 CN01:3E:36:30 Jam at chute sensor before dispense. No coins dispensed.

2 G 0632 CN01:39:36:40 Denomination map authentication failed.
CN01:3A:35:39 Hardware error
CN01:3A:36:33 Memory error
2 G 0902 CN01:38:nn:nn Internal communications problem
2 G 1005 CN01:3E:01:01 Coin dispenser is not docked.
Refer to Table B-4 for a cross-reference of 912 card reader statuses.
Table B-4 CR01 (Card Reader)

2 > 0040 CR01:3F:42:40 Read conditions cannot be satisfied.
CR01:3F:60:48 Card was partially inserted repeatedly or for a length of time.
2 > 008< CR01:3F:40:42 Unable to write data to track 3
CR01:3F:40:53 Unable to write data to track 1
CR01:3F:40:55 Unable to write data to track 2
2 > 0082 CR01:38:00:00 Card reader is unavailable or inoperative.
CR01:38:62:40 Selt-test open failure
2 = 0190 CR01:3E:00:00 Network error
2 > 4081 CR01:23:00:00 Consumer timeout
2 > 8082 CR01:3D:58:60 Anti-fishing device has been activated.
CR01:3E:44:40 Card retain bin is full.
CR01:3E:48:40 Card is jammed in the card reader.
15?: CR01:38:00:00 Card reader is unavailable or inoperative.
CR01:38:62:40 Selt-test open failure
CR01:3D:58:60 Anti-fishing device has been activated.
CR01:3E:00:00 Network error
CR01:3E:44:40 Card retain bin is full.
1 5 02 CR01:39:00:00 Hardware error
1 5 81 CR01:3F:40:41 Unsolicited card retain occurred.
1 5 84 CR01:23:00:00 Consumer timeout
CR01:3E:60:48 Card was partially inserted repeatedly or for a length of time.
CR01:3F:48:60 Card tease
CR01:3F:80:01 Foreign device detection sensor changed to OFF.
CR01:3F:80:02 Foreign device detection sensor changed to ON.
Refer to Table B-5 for a cross-reference of 912 bill dispenser statuses.
Table B-5 DI01 or D901 (Bill Dispenser)

912
Status MDS Statuses Description
1 ? DI01 DI01:61:nn:00 Cassette tamper

2 ? 0000 D901:2D:0m:0n Cash supply low. The format is :2D:0m:0n, where m and n indicate the
denominations.
2 ? x012 D901:3A:30:31 Unsolicited bill from feed module 1
[1]

[1]

[1]

[1]
2 ? x175 D901:3F:31:37 Feed failure from feed module 1

[1]

[1]

[1]

[1]
2 ? x332 D901:3B:33:33 Jam between double detect and exit

[1]
2 ? x342 D901:3F:33:34 Jam between double detect and reject

[1]
D901:3F:34:30 Bill size does not match the cassette coding

2 ? x354 D901:3D:33:35 Bill dispenser rejected a command.
[1]
D901:3E:00:00 Network error
D901:3E:02:00 Attempted a dispense with the chest door open.
2 ? x363 D901:39:36:40 Denomination map authentication failed.
[1]
D901:3F:33:36 Unidentified cassette in the bill dispenser.

2 ? x372 D901:3A:33:37 Diverter could not go to reject during the dispense operation
[1]
2 ? x402 D901:3F:34:30 Bill size does not match the cassette coding
[1]
2 ? x585 D901:3F:35:38 Too many bills dispensed

[1]
2 ? x592 D901:3A:35:39 Hardware error

[1]
2 ? x602 D901:3A:36:30 Counting sensor is blocked

[1]
2 ? x633 D901:39:36:33 Memory error

[1]
2 ? x654 D901:3F:36:35 Cassettes in the bill dispenser have been shuffled.

[1]
2 ? x672 D901:3A:36:37 Diverter could not energize prior to a dispense operation

[1]
2 ? x720 D901:3B:37:32 Purge failure

[1]
2 ? x782 D901:3D:37:38 Divert cassette is full.

[1]
2 ? x793 D901:3D:37:39 Divert cassette is missing or inoperative.

[1]
2 ? x812 D901:3A:38:31 Dispense timeout

[1]
2 ? x912 D901:38:00:00 Internal communications problem

[1]
D901:38:39:31 Dispenser returned garbled status

2 ? 1000 D901:3E:01:01 Door is open before the dispense
D901:3E:03:03 Consumer did not take all the bills.
2 ? 3000 D901:3F:00:01 Drawer sensor is blocked prior to dispensing the first, second, or third consecutive
time
2 ? 5002 D901:3F:00:03 Drawer sensor is not blocked after dispensing the first, second, or third consecutive
time
[1] x = 0 or 5
Refer to Table B-6 for a cross-reference of 912 depository statuses for a standard envelope depository.
Table B-6 DP01 (Standard Envelope Depository)

2 A 010000 DP01:3F:42:86 Unspecified transport error
2 A 020000 DP01:3E:40:7C Deposit gate did not open
2 A 080000 DP01:3D:41:4F Ink cartridge is missing
2 A 100000 DP01:23:00:00 Consumer timeout
DP01:24:00:00 Consumer cancel
2 A 400000 DP01:3E:42:40 Envelope is jammed in the transport or is present in the transport
2 A 480000 DP01:3D:60:7C Deposit container is absent
Refer to Table B-7 for a cross-reference of 912 depository statuses for an Intelligent Depository Module (IDM).
Table B-7 DP01 (IDM)

1A DP01:3F:00:40 Suspicious magnetics detected
00800000
1A DP01:3E:58:60 Tamper status
01000000
DP01:3F:40:31 Bin 1 is full
DP01:3F:50:00 Supply of ink is low or out.
1A DP01:3F:44:31 All checks rejected, or check reading not yet complete.
01000400
1A DP01:3D:44:4C Gate failure during a check deposit
08000000
DP01:3D:44:4D Scanner not latched during a check deposit

DP01:3D:44:4E Printer not latched during a check deposit
DP01:3D:45:4F Printer failure during a check retain
DP01:3D:46:4C Gate mechanism failure during a document return
DP01:3D:46:4F Printer failure during a document return
1A DP01:3A:40:4F Non-specific hardware error
40000000
DP01:3A:45:4B Bin mechanism failure during a document retain
1A DP01:3D:52:52 Scanner initialization error
40000200
DP01:3D:53:53 Top scanner error
1A DP01:3C:81:11 ImageWay Manager problem.
40002000
1A DP01:3F:40:41 Abnormal document retain
80000000
2A DP01:3F:00:30 No MICR data detected on the check
00800000
2A DP01:3F:40:31 Bin 1 is full
01000000
DP01:3F:43:40 Check not present
DP01:3F:50:30 Document jam or bin full during retain operation
2A DP01:3F:44:31 All checks rejected, or check reading not yet complete.
01000400
2A DP01:3F:44:35 Checks in entry slot prior to deposit operation. Or some rejects exist, but check
01001000 reading not yet complete.
2A DP01:3D:44:4C Gate failure during a check deposit
08000000
DP01:3D:44:4D Scanner not latched during a check deposit
DP01:3D:44:4E Printer not latched during a check deposit
DP01:3D:45:4F Printer failure during a document retain
DP01:3D:46:4C Gate failure during document return
DP01:3D:46:4F Printer failure during a document return
2A DP01:23:00:00 Consumer timeout
10000000
DP01:24:00:00 Consumer cancel
DP01:3E:00:75 Network programming error. Operation is out of sequence.
DP01:3E:00:76 Network error. Documents are in the entry slot prior to a deposit.
DP01:3E:00:82 One or more deposit bins full.
DP01:3E:00:86 Bin could not accept the document.
2A DP01:38:nn:nn Internal communications problem
40000000
DP01:3A:40:4F Non-specific hardware error
DP01:3A:45:4B Bin mechanism failure during a document return
DP01:3A:48:57 Hardware error
DP01:3E:00:88 Foreign items in the entry slot.

2A DP01:3C:81:11 ImageWay Manager problem.
40002000
2A DP01:39:00:01 The depository is disabled due to a fault condition.
40008000
DP01:39:00:02 The depository is disabled by the network.
DP01:39:00:03 The depository is disabled due to a fault condition and the network.
Refer to Table B-8 for a cross-reference of 912 Depository statuses for a currency acceptor emulating an
envelope depository.
Table B-8 DP01 (Envelope Depository Emulation)

2 A 020000 DP01:3E:40:7C Deposit gate did not open
2 A 100000 DP01:23:00:00 Consumer timeout
DP01:23:00:01 Possible incomplete deposit
2 A 101000 DP01:24:00:00 Consumer cancel
2 A 400000 DP01:38:00:00 Internal communications error
DP01:3E:00:00 Network fault
DP01:3E:42:40 Envelope is jammed in the transport or is present in the transport
2 A 480000 DP01:3D:60:7C Deposit container is absent
Refer to Table B-9 for a cross-reference of 912 presenter statuses.
Table B-9 DR01 (Presenter)

1 < 40 [1] DR01:3F:00:40 Forgotten money has been removed
1 < 80 [1] DR01:3F:02:01 Delivery area sensors are blocked.
2 @ 00 DR01:3A:31:41 Money tray could not move during present
DR01:3A:33:41 Exit shutter could not open during present
DR01:3A:36:41 Bill sensor stuck clear during present
DR01:3A:37:41 Hardware error during present
2 @ 04 DR01:23:00:01 Consumer timeout
DR01:38:00:00 Internal communications error
DR01:3A:33:44 Exit shutter could not close during restore
DR01:3A:33:45 Exit shutter could not close during retract
DR01:3A:33:46 Exit shutter could not move during reject
DR01:3A:38:46 Pushplate sensor blocked during purge
DR01:3A:41:40 Cannot present the cash.
DR01:3B:37:32 Failure to dump
DR01:3E:34:46 Divert could not move
DR01:3F:30:41 No bills to present
2 @ 30 [1] DR01:23:00:30 Presented money has been forgotten
[1] These messages occur only when the No Retract feature is enabled.
Refer to Table B-10 for a cross-reference of 912 receipt printer statuses.
Table B-10 PR01 (Receipt Printer)

912 Solicited 912 Unsolicited
Status Status MDS Statuses Description
2 2 820700 1 4 820700 PR01:39:40:01 Hardware error
PR01:39:40:02 Voltage error
PR01:39:40:04 Print head unlocked
PR01:39:44:00 Equipment fault
PR01:39:44:nn Failed to find head home position
PR01:39:45:nn Failed to find head home position and detected continuous
top-of-form mark
PR01:39:46:nn Failed to find head home position and cannot detect a top-
of-form mark
PR01:39:50:04 Print head unlocked and paper supply low
PR01:39:54:nn Failed to find head home position and paper supply low
PR01:39:55:nn Failed to find head home position, detected continuous top-
of-form mark, and paper supply low
PR01:39:56:nn Failed to find head home position, cannot detect a top-of-
form mark, and paper supply low
PR01:39:60:04 Print head unlocked and paper supply out
PR01:39:64:nn Failed to find head home position and paper supply out
PR01:39:65:nn Failed to find head home position, detected continuous top-
of-form mark, and paper supply out
PR01:39:66:nn Failed to find head home position, cannot detect a top-of-
form mark, and paper supply out
PR01:3E:02:06 Ribbon cartridge is missing
PR01:3E:02:07 Delivery module positioning fault
PR01:3E:02:0A Paper jam in the delivery module
PR01:3E:02:0E Cutter has failed or paper supply out
PR01:3E:40:03 Print head overheated
PR01:3E:40:06 Dump error
PR01:3E:40:07 Paper jam
PR01:3E:40:08 Deliver error
PR01:3E:40:09 Cut error
PR01:3E:50:03 Print head overheated and paper supply low
PR01:3E:50:07 Paper jam and paper supply low
PR01:3E:50:08 Deliver error and paper supply low
PR01:3E:50:09 Cut error and paper supply low
PR01:3E:60:03 Print head overheated and paper supply out
PR01:3E:60:07 Paper jam and paper supply out
PR01:3E:60:08 Deliver error and paper supply out
PR01:3E:60:09 Cut error and paper supply out
PR01:3F:00:08 Document not found during presentation
2 2 820800 1 4 820800 PR01:3C:41:00 Continuous top-of-form mark
PR01:3C:42:00 Cannot detect a top-of-form mark

PR01:3C:48:00 Transport entry sensor malfunction
PR01:3E:41:nn Continuous top-of-form mark
PR01:3E:42:nn Cannot detect a top-of-form mark
PR01:3E:51:nn Continuous top-of-form mark and paper supply low
PR01:3E:52:nn Cannot detect a top-of-form mark and paper supply low
PR01:3E:61:nn Continuous top-of-form mark and paper supply out
PR01:3E:62:nn Cannot detect a top-of-form mark and paper supply out
2 2 822000 1 4 822000 PR01:3D:40:05 Retain bin is full
PR01:3D:60:0D Retain bin is full or jammed
PR01:3D:60:nn Paper supply out
2 2 824100 1 4 824100 PR01:38:23:30 Printer failed to respond to a command (reset) within the
allotted time
PR01:38:23:31 Printer failed to respond to a command (idle) within the
allotted time
PR01:38:23:34 Printer failed to respond to a command (return device
configuration data) within the allotted time
PR01:38:23:37 Printer failed to respond to a command (return device ROM
CRCs) within the allotted time
PR01:38:23:41 Printer failed to respond to a command (print) within the
allotted time
PR01:38:23:45 Printer failed to respond to a command (move to top, burst,
and deliver) within the allotted time
PR01:38:30:nn During initialization, the printer responded to a command
(reset) with an invalid status.
(idle) with an invalid status.
(return device configuration data) with an invalid status.
(return device ROM CRCs) with an invalid status.
PR01:38:51:nn Printer is not communicating
PR01:38:60:nn Printer failed to initialize
PR01:38:nn:nn Internal communications error
2 2 828000 1 4 828000 PR01:2D:50:nn Paper supply low
2 2 920000 1 4 920000 [2] PR01:23:00:00 Consumer timeout
[2] PR01:30:nn:nn Printer rejected a command
[2] PR01:3E:00:01 Data error
[2] PR01:3F:00:03 Corrupted print data
[2] PR01:3F:00:0B Difficulty locating top-of-form marks
[2] PR01:3F:23:30 Printer failed to respond to a command (reset) within the
allotted time.
[2] PR01:3F:23:31 Printer failed to respond to a command (idle) within the
allotted time.
[2] PR01:3F:23:34 Printer failed to respond to a command (return device

configuration data) within the allotted time.
[2] PR01:3F:23:37 Printer failed to respond to a command (return device ROM
CRCs) within the allotted time.
[2] PR01:3F:23:41 Printer failed to respond to a command (print) within the
allotted time.
[2] PR01:3F:23:42 Printer failed to respond to a command (enable paper
advance) within the allotted time.
[2] PR01:3F:23:43 Printer failed to respond to a command (burst and deliver)
[2] PR01:3F:23:45 Printer failed to respond to a command (move to top, burst,
and deliver) within the allotted time.
[2] PR01:3F:23:47 Printer failed to respond to a command (retain) within the
allotted time.
[2] PR01:3F:23:48 Printer failed to respond to a command (dump) within the
allotted time.
PR01:3F:40:0A No receipt to deliver
PR01:3F:40:0B No receipt to retain
[2] PR01:3F:40:40 Unexpected or unknown fault
[1] PR01:3F:40:60 Document retained
[1] PR01:3F:40:61 Document dumped
[2] PR01:3F:nn:nn Printer responded with an invalid completion status.
[1] A solicited status does not occur for this MDS status. Only the unsolicited status occurs.
[2] An unsolicited status does not occur for this MDS status. Only the solicited status occurs.
Refer to Table B-11 for a cross-reference of 912 journal printer statuses.
Table B-11 PR02 (Journal Printer)

1 4 810007 or 2 2 PR02:39:44:00 Hardware error
810007
PR02:39:44:nn Printer failed to find the head home position
PR02:39:54:00 Paper supply low and possible hardware error
PR02:39:54:nn Printer failed to find the head home position, and paper supply low
PR02:39:64:00 Paper supply out and possible hardware error
PR02:39:64:nn Printer failed to find the head home position, and paper supply out
1 4 810008 or 2 2 PR02:3E:23:41 Printer failed to respond to a command (print) within the allotted time
810008
1 4 810020 or 2 2 PR02:2D:50:nn Paper supply low
810020
PR02:3D:60:nn Paper supply out
1 4 810041 or 2 2 PR02:38:23:30 Printer failed to respond to a command (reset) within the allotted time
810041
PR02:38:23:31 Printer failed to respond to a command (idle) within the allotted time
PR02:38:23:34 Printer failed to respond to a command (return device configuration data)
within the allotted time
PR02:38:23:37 Printer failed to respond to a command (return device ROM CRCs) within
the allotted time
PR02:38:30:nn During initialization, the printer responded to a command (reset) with an

invalid status.
PR02:38:31:nn During initialization, the printer responded to an command (idle) with an
invalid status.
PR02:38:34:nn During initialization, the printer responded to a command (return device
configuration data) with an invalid status.
PR02:38:37:nn During initialization, the printer responded to a command (return device
ROM CRCs) with an invalid status.
PR02:38:60:nn Printer failed to initialize
PR02:38:nn:nn Printer failed to respond within the allotted time
1 4 910000 or 2 2 PR02:30:nn:nn Printer rejected a command
910000
PR02:3E:00:01 Data error
PR02:3F:00:03 Corrupted print data
PR02:3F:23:30 Printer failed to respond to a command (reset) within the allotted time
PR02:3F:23:31 Printer failed to respond to a command (idle) within the allotted time
PR02:3F:23:34 Printer failed to respond to a command (return device configuration data)
PR02:3F:23:37 Printer failed to respond to a command (return device ROM CRCs) within
the allotted time
PR02:3F:23:41 Printer failed to respond to a command (print) within the allotted time
PR02:3F:23:42 Printer failed to respond to a command (enable paper advance button)
PR02:3F:23:43 Printer failed to respond to a command (burst and deliver) within the allotted
time
PR02:3F:23:45 Printer failed to respond to a command (move to top of form, burst, and
deliver) within the allotted time
PR02:3F:23:nn Printer failed to respond within the allotted time
PR02:3F:nn:nn Printer responded with an invalid completion status

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(CONFIDENTIAL - Trade Secret Material) TP-821287-001F * Agilis 3 91x® Status Ref...

CONFIDENTIAL - Trade Secret Material

1.1 Manual Organization

For general information about MDS statuses, refer to Section 2.

A hexadecimal-to-decimal conversion chart and hexadecimal-to-binary conversion chart (Appendix A).

1.2 What's New in This Release?

Status Refer to...

1.3 Related Documents

Format of MDS statuses printed on the journal printer (Section 2.1)

2.1 Format of MDS Statuses Printed on the Journal Printer

Fault statuses (Section 2.1.1)

2.1.1 Fault Statuses

Fault statuses print on the journal printer in the following format:

The entry includes the following information:

001 - Solicited (001 through 009) or unsolicited (000)

Table 2-1 Device Types and Numbers

CN01 Coin dispenser

2.1.2 MDS Statuses for Maintenance Procedures

Table 2-2 Operator Codes

Table 2-3 Maintenance Menu Codes

84 [2] Key Verification Numbers (Continuous Availability [1])

2.1.3 MDS Statuses for TIA

The following status prints when a TIA session starts:

The following status prints when the TIA session ends:

Send MDS status to the network (Write Command 3 message)

2.2 Status Handler Definitions

Table 2-4 Status Handler Definitions

If unsuccessful, remove the terminal from

The MDS status tables include the following information:

MDS Status. The MDS status.

3.1 AH01 - After Hour Depository

Table 3-1 AH01 - After Hour Depository Statuses

required. service technician.

3.2 AL01 - Alarms

Table 3-2 AL01 - Alarm Statuses

3.3 CI01 - Currency Acceptor

On-site Actions for Cassette Statuses

CI01:3D:26:nn - Deposit cassette nearly full

Cassette Tamper Status

Bitmap for xx Bitmap for yy

BCR - Expanded MDS Status

included only in status messages that report BCR hardware faults.

The corresponding status data sent to the network appears as follows:

Table 3-3 CI01 - Currency Acceptor Statuses

The sum is expressed in

The sum is expressed in

4) Some problem occurred If the problem persists,

many bills as the device could

2) The CAS mode is active.

3) No currencies have been

is not enabled or has not action is required.

3.4 CN01 - Coin Dispenser

Table 3-4 CN01 - Coin Dispenser Statuses

Where n has the following bit value:

The bit m being set means supply is low.

For example, :2D:04:00 indicates that

CN01:3D:31:39 Yes Refrain from dispensing Check the hopper. If it is

Denomination requested is not

A possible scenario is that a jam occurred

3.5 CNS - State-Escape Event

3.6 CR01 - Card Reader

Table 3-5 CR01 - Card Reader Statuses

service. Contact your