Professional Documents
Culture Documents
Assistant Grocery Manager
Assistant Grocery Manager
Primary Responsibilities:
Personnel:
Having a well-trained and effective staff is essential to the smooth functioning of the
Grocery. The Grocery Assistant Manager will take a lead role in training, educating,
motivating and generally overseeing the grocery staff.
Set a positive example for employees by fulfilling customer service expectations set
forth for all staff.
Coordinate and participate in the training of grocery workers.
Participate in departmental meetings.
Assist in planning the weekly schedule and arranging coverage for staff vacations
and sick days.
Supervise and coach staff in proper stocking and merchandising procedures, paying
close attention to rotation of goods and presentation.
Monitor staff performance to ensure all staff are following department policies and
procedures. Intervene and assist where necessary.
Inform performance evaluations in consultation with the Grocery Manager.
Operations Management:
Develop and document Standard Operating Procedures for key processes and
procedures for Grocery, Perishables, Bulk and Wellness as delegated by CSM.
Document and implement cleaning & maintenance schedules and procedures.
Develop and implement safety training resources.
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Coordinate scheduled sale and promotional change over with staff.
Maintain effective documentation for systems and processes within the department,
vendor information, customer requests, team meetings, etc.
Continued development of written training plans for new Grocery/Bulk stockers
with 1st week, 30 day and 60-day check-in for orientation.
Participate in regular Grocery Management Team meetings.
Identify and communicate systemic issues and communication breakdowns to
Grocery Manager.
Purchasing:
This position is envisioned as allowing for up to 2 days a week dedicated to purchasing and
informing the product mix of a sub department, at the discretion of the Grocery Manager. In
that capacity, the position has these responsibilities.
Order product in quantities adequate to maintain fully stocked sets, while keeping
inventory low enough to ensure optimal freshness, and to keep backstock to a
minimum.
Review product receiving to ensure that accurate invoicing, pricing, credits and
returns, and coding has taken place.
Communicate any difficulties with vendors or products to the Grocery Management
team.
Break down and back stock deliveries that are not immediately stocked.
Set an example for and assist with the training of new stockers.
Assist the grocery staff in proper stocking and merchandising procedures, paying
close attention to rotation of goods and presentation.
Promotional/Merchandising:
In this role, the Assistant Manager will be expected to coordinate with staff for biweekly
and other sales and promotions as needed, to include the following:
Administration:
12/07/23 AD
Work with the Grocery Manager to achieve long and short-term goals for
department sales, margin, labor expense and net profit.
Assist in monitoring and maintain department supplies.
Perform select Grocery Manager duties in their absence.
Other projects as time permits with the support of Grocery Manager.
Communication:
Listen attentively to others, ask questions, and remain open to other viewpoints.
Demonstrate empathic listening skills.
Know what makes Co-ops unique and how to explain/promote Fiddleheads membership.
Take initiative to increase your own product knowledge.
Develop working knowledge of where products are in the store and/or where to
locate information about products.
Willingness to learn about and take on new responsibilities.
Orient and be helpful to new employees.
Set a positive example for co-workers.
Maintain good working relations with other Fiddleheads staff.
Encourage and demonstrate good team behaviors.
Attend staff meetings and staff training sessions.
Follow storewide policies & procedures and the expectations outlined in the
Employee Handbook.
Provide customer service in other areas of the store as needed.
Answer phones as necessary.
Accept other tasks as assigned by supervisor.
Qualifications:
12/07/23 AD
Physical flexibility to stand, walk, squat, bend, balance and rotate body.
12/07/23 AD