2023

Evaluating Hard and Soft

Skills
A Job interview experience

By: Sharon Tunque Cabello

 Movistar is one of the leading
telecommunications companies and
offers a wide range of services,
including mobile telephony, fixed-line
telephony, broadband services, and
subscription television.
Interviewer: Sharon Tunque C.
Candidate: Alex Lima V.
Good afternoon Alex. Thank you for attending the interview. We have the Movistar
agency administrator position available.

Good afternoon Sharon, thank you for having me. I am interested in this job position.

Okay Alex, let's get started. What is your previous work experience?

Thank you for the opportunity. In my most recent position, I worked as a project
manager for Entel Company, where I led cross-functional teams in the successful
completion of various projects. Prior to that,
Hard skills:
Could you describe some specific situations in which you have applied your key
technical skills?
Good afternSure, in my previous role, I applied my key technical skills as a software
developer to optimize a critical module, improving application performance by 30%. I
also implemented cybersecurity measuresoon Sharon, thank you for having me. I am
interested in this job position.
Have you had to use your skills speaking to staff who speak another language in
previous work situations?

Yes, in my previous job, I frequently utilized my language skills to communicate with

colleagues and clients who spoke different languages. This helped facilitate smooth
collaboration and understanding in cross-cultural work environments.
Human skills

Can you tell me about a time when you had to adjust to an unexpected change at work?

On a previous project, we faced a tight deadline and unexpected problems. I organized

meetings, redistributed tasks and encouraged communication. Despite the challenges, we
managed to meet the deadline thanks to the collaboration and adaptability of the team.

Can you tell me about a challenging situation at work and how you overcame the
difficulties?

In a previous challenging situation, I adapted the project plan through brainstorming

sessions and collaboration with the team. Through open communication and quick
decisions, we overcame obstacles and completed the project successfully
Background check:
Could you share insights into the various roles you've held and the skills you've gained
throughout your career?
Of course, throughout my career, I played various roles, from project coordinator in
telephone agencies to team leader. These experiences have allowed me to develop solid
skills in project management, leadership and effective communication. I worked in
collaborative environments, improving continually improving my interpersonal skills and
adapting to the changing demands of the job.
Can you discuss a specific instance where you were faced with a crisis in your role and
how you managed to navigate through it?
In my experience, during a critical software implementation at a central telephone agency,
we faced an unexpected outage that threatened the launch. I quickly coordinated with
the technical team, we identified alternative solutions and worked overtime to ensure an
effective solution. The quick response and collaboration allowed us to overcome the
crisis and launch the project as planned.
 Star
interview method
Interviewer: Can you tell me about an experience where you faced a significant challenge during your time
at the phone company and how you approached the situation?

To address the issue, I first As a result of these actions, we were able

The problem was that we had to thoroughly investigated the to significantly reduce complaints by
In my position as a customer service
address these complaints complaints, working closely 30% within one month. The relationship
representative at a telephone company,
efficiently and restore with the technical team to with clients improved significantly, and
we faced a sudden increase in customer
customer confidence in our understand the underlying we received positive comments about the
complaints about signal quality after an
services. causes. Developed a more transparency and effectiveness in
infrastructure change.
effective complaint handling managing the situation. This success
protocol for our team and reinforced the importance of open
organized training sessions to communication and proactive problem
ensure everyone was aware of the solving on our team.
solutions.
Thanks