LAURA PETRAUSKAITE

UB3 5LF
and
EN3 6DH
Mobile number: 07542275844
lauryyte1@gmail.com

Summary
Over 4 years experience in customer service area.
3 months experience in warehouse
Ability to organise, priori se and work under the pressure.
Strong personality and good communica on skills.
Ability to lead other team members.

Skills
Team management and leading
Cash handling
Exemplary customer service
Ability to work under pressure
Customer focused
Mo vated team player
Na ve language Lithuanian
Second language English
Computer skills
Teamwork
Communica on
Learning fast
Co ee making skills
Energe c, friendly and enthusias c
Desire to improve skills

Working history
Packing pictures and frames, 09/2015 to 12/2015
Warehouse worker – Pictures&Frames, England, Dar ord
ff
ti
ti
ti
ti
ti
ti
ti
tf
 Packing pictures and frames
Labelling
Bending boxes
Delivering food and beverages, 08/2015 to 09/2015
Waitress – Royal Garden Hotel, England, London
Delivering food and beverages for customers in luxurious hotel restaurant
Take beverage orders from guests and servers. Prepare and serve alcoholic and non-alcoholic
drinks consistent with the Restaurant’s standard drink recipes, 03/2017 to 03/2018
Bartender - Lithuania
Set up bar for opera on, obtained cash oat and stocked the service bar.
Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic
selec ons,
Accept guest payment, process credit card charges and make change (if applicable)
Wash and sterilise glassware
Present drink menus, make recommenda ons and answer ques ons regarding beverage
Assist restocking and replenishment of bar inventory and supplies

Motivating the team, ensuring great customer service, and helping maintain the brand
standards are the key focus. 05/2018 to 05/2021
Shift leader (assistant manager) – Caffe Nero, England, Heathrow airport
Make customers feel important and welcome
Shift management
Giving and organising tasks for other team members
Quality of displays and labels
Adhere to Health & Food safety guidelines
Follow correct till procedures
Follow maintenance procedures
Security of customers and team
Work as a team
ti
ti
fl
ti
ti