BHAGYALAKSHMI S

guru1_papu1@yahoo.co.in | 897 192 2555 | #81, Dubasipalya, R.V. College Post. Near Darshan College,
Bengaluru, KA 560060

PROFESSIONAL SUMMARY

Meticulous and methodical document management professional with 12-year background in software
environments. Capable of coordinating files and maintaining workflows in compliance with business, customer and
project management needs. Seeking to bring knowledge and abilities to dynamic specialist role. Offering expertise
in creating, organizing and managing documentation for requirements. Expert (Streamline) user bringing strong
technical acumen, excellent communication skills and unsurpassed dedication to quality and accuracy.

SKILLS

 Digital file organization

 Presentation design
 Archive management
 Employee training and development
 Project assistance
 Customer-service oriented
 Workflow coordination
 Time management
 Microsoft Office Specialist
 Spreadsheet management
 Hands on experience on Salesforce.

WORK EXPERIENCE

Oct 2014 - Mar 2019

Document Specialist
First American India (FAI) -Bengaluru, KA

 Created databooks in physical, digital and CD formats.

 Managed file archival and information retrievals.
 Completed transmittal logs and stored in files for specified durations.
 Utilized Streamline Software to scan and clean-up project documents.
 Manipulated and converted documents to meet needs of individual personnel or projects.
 Built and updated diverse documents, charts, tables and mail merges using various programs.
 Created PowerPoint presentations for business development purposes.
 Worked on various projects in Salesforce application.
 Nov 2005 - Oct 2013
Senior Quality Analyst
[24]7.ai India - Bengaluru, KA

 Initially worked for Sales Team for a period of 2 years and then moved into customer service for next 2
years. Further, was promoted as Quality Analyst.
 Oversaw test planning, workload balancing and assignment delegation.
 Estimated work requirements and labour hours for sprint planning.
 Inspected online chat conversations and compared against standards.
 Collected and modelled data to evaluate trends using MS-Excel.
 Maintained compliance with safety and clean area procedures.
 Developed and audited practices, programs and metrics reporting systems to ensure optimal efficiency.
 Trained around 6-7 batches of junior agents for productivity.
 Provided continued maintenance and development of bug fixes and patch sets for existing web
applications.
 Implemented company policies, technical procedures and standards for preserving integrity and security of
data, reports and access.

EDUCATION

2009
Bachelor of Computer Applications: BCA
Indira Gandhi National Open University - Head Office | New Delhi, DL

Second Year P.U.C

Vasavi Vidyanikethan High School | Bengaluru, KA

High School
Acharya Patashala Public School | Bengaluru, KA

ADDITIONAL INFORMATION

PERSONAL PROFILE: -

FATHER'S NAME: B. SATYANARAYANA SINGH

MOTHER'S NAME: S. NIRANJANI
HUSBAND’S NAME: VEERESH KUMAR.K.S
DATE OF BIRTH: 09-JAN-1986
NATIONALITY: INDIAN
RELIGION: HINDU
MARTIAL STATUS: MARRIED
LANGUAGES KNOWN: ENGLISH, HINDI, and KANNADA & TAMIL.
DECLARATION

I hereby declare that all above information given are true to the best of my knowledge and belief.

DATE :
PLACE : BENGALURU
BHAGYALAKSHMI S